To lead a team of back-office functions for the Repairs Team - out of hours enquiries, work in progress, invoicing, officer enquiries, contractor management and chase-ups and complex repair orders. Ensure that repairs jobs are monitored and coordinated and scheduled appropriately to maximise efficient service delivery. Manage the scheduling to ensure this is fully automated while overseeing the manual override function. You will ensure that the correct information and management of contact for our internal/external customers and suppliers are in-line with our policies and procedures. Provide analysis of workflows and demands for service. Monitor performance data and potential risks and action solutions. Ensure administrative support is provided for the efficient running of the repairs service - voids, disrepair, damp and mould, invoicing and other areas. Provide support to the Operations Manager Responsive Repairs. Work in close liaison with the Repairs Front Office Team Leader. Take responsibility for ensuring that processes and systems are kept under review. Support and drive any new system/process changes Support the Housing Service in carrying out customer surveys regarding repairs, complaints and other areas of housing as may be required.
Apr 03, 2026
Full time
To lead a team of back-office functions for the Repairs Team - out of hours enquiries, work in progress, invoicing, officer enquiries, contractor management and chase-ups and complex repair orders. Ensure that repairs jobs are monitored and coordinated and scheduled appropriately to maximise efficient service delivery. Manage the scheduling to ensure this is fully automated while overseeing the manual override function. You will ensure that the correct information and management of contact for our internal/external customers and suppliers are in-line with our policies and procedures. Provide analysis of workflows and demands for service. Monitor performance data and potential risks and action solutions. Ensure administrative support is provided for the efficient running of the repairs service - voids, disrepair, damp and mould, invoicing and other areas. Provide support to the Operations Manager Responsive Repairs. Work in close liaison with the Repairs Front Office Team Leader. Take responsibility for ensuring that processes and systems are kept under review. Support and drive any new system/process changes Support the Housing Service in carrying out customer surveys regarding repairs, complaints and other areas of housing as may be required.
St Helen's College - DEPUTY NURSERY MANAGER Role Reporting to: Head of School, Head of Pre-Prep, Nursery Manager Line Management of: Nursery Staff in the absence of the Nursery Manager St Helen's College is seeking an experienced and dedicated Deputy Nursery Manager to start as soon as possible. This role is integral in ensuring our nursery provides a nurturing, high-quality, and safe environment that promotes growth and learning for young children. As the Deputy Nursery Manager, you will be responsible for leading our nursery provision in the absence of the Nursery Manager, ensuring that it is of the highest quality and that it is delivered in accordance with The Early Years Foundation Stage Framework and ISI/OFSTED requirements as set out in the Independent School Standards. This role must deliver a safe, stimulating and caring child-centred environment catering for the children's educational and developmental needs. The successful candidate will demonstrate a strong knowledge of child development, high professional standards, and a proven ability to foster positive relationships with children, parents, and colleagues. Essential qualifications include a nationally recognised NVQ level 3 in Childcare, and at least 2 years' experience of working in an early year setting. Experience of working effectively with staff and management at all levels Reporting to our Head of Pre-Prep, you will be supported in creating a safe, engaging environment both indoors and outdoors and will take a proactive role in safeguarding and child welfare, maintaining health and safety standards, administering basic first aid, and ensuring our nursery adheres to all EYFS regulations. Join our team and make a difference in the lives of young learners at St Helen's College. For further details please read our job description and full person specification. Interviews are scheduled to take place week commencing 23 rd March 2026 St. Helen's College is committed to safeguarding pupils, and an Enhanced DBS check will take place prior to appointment. Online searches will be conducted on shortlisted candidates as part of our pre-recruitment checks. Purpose of role: The Deputy Nursery Manager is responsible for leading nursery provision at St Helen's College in the absence of the Nursery Manager, ensuring that it is of the highest quality and that it is delivered in accordance with The Early Years Foundation Stage Framework and ISI/ OFSTED requirements as set out in the Independent School Standards. The role must deliver a safe, stimulating and caring child-centred environment catering for the children's educational and developmental needs. What do you have to achieve? High standards of care and education, reflecting the St Helen's College values. Compliance with regulatory requirements. Staff who feel supported and developed in their roles. Positive and effective relationships with families. Hours of work: 40 hours per week - All Year Round (shifts between 7:30a.m. and 6:30p.m.) Salary £28k - £32k Duties and Responsibilities To assist in leading a team to create and deliver a vision for a nurturing, calm and creative nursery setting with both outdoor and indoor play to foster curiosity, independence and confidence. To ensure that children are kept safe, and that staff understand, and, when necessary, follow Safeguarding Procedures in accordance with the school's policy, Keeping Children Safe in Education and Working Together to Safeguard Children, and other relevant statutory documentation. To support the Nursery Manager to implement and monitor the curriculum in accordance with the EYFS Framework and ensure that all children attending the Nursery receive rich and stimulating experiences appropriate to their age and stage of development. To assist in evaluating and improving teaching approaches and methodologies to ensure that all children make excellent progress. To ensure that regular assessment and progress checks are carried out in relation to all children and that progress is regularly monitored to ensure that individual learning needs are met. To promote and facilitate positive partnerships with parents/carers and other family members and ensure that systems and structures are in plans for sharing information related to their child's learning journey. To support the development of outstanding and improving practice with regards to SEND and inclusion, and to ensure that teaching is adapted to cater for children's individual needs. To establish, develop and maintain professional working relationships with relevant Local Authority Departments, regulatory bodies and other agencies, and ensure that provision in the Nursery meets the requirements of the local LA in relation to nursery education grant funding. To assist in ensuring that there is a broad range of co-curricular activities to enrich learning. To create and maintain a culture of high expectations, self-evaluation, reflective practice and continuous improvement throughout the Nursery. To take part in whole school activities and share the same culture in preparation for a smooth transition to school. Safeguarding To ensure that arrangements are in place to safeguard and promote the welfare of all pupils in the Nursery. To take on the role as one of the Deputy Designated Safeguarding Leads and work as part of the whole school safeguarding team to ensure that there is a strong culture of safeguarding within the school and that all policies and practices are properly implemented. Health and Safety To support the Nursery Manager in managing the day-to-day operation of the Nursery to ensure regulatory compliance with regard to the health and safety of the children, their parents and carers, the team and any visitors to the Nursery. To ensure that children are appropriately supervised at all times, including having regard to the regulatory adult/child ratio requirements. To adhere to all health and safety policies and procedures in relation to the physical environment, fire procedures, first aid and the assessment of risk. To be responsible for ensuring the Nursery remains compliant in respect of suitably trained staff with relevant paediatric first aid qualification. To be responsible for ensuring that all staff receive Health and Safety training during induction and as required. Finance/Administration To assist in the management of occupancy, staff/pupil ratios and timetables. To maintain accurate session and staffing records and liaise with the school Finance team/Group central finance team in this regard. To coordinate resource requests for the Nursery. To understand and utilise management systems and information to maximise efficiency. To facilitate inspections by regulatory bodies and implement any recommendations. To ensure accurate reporting in respect of session numbers, quality and standards. Staff To develop open and positive working relationships with staff. To induct, support, train and appraise all Nursery staff to ensure delivery of outstanding quality childcare practice and continuous improvement. To develop a well-qualified and experienced team able to meet and exceed all relevant standards. To carry out regular supervisions of the nursery staff along with the Nursery Manager. To identify training needs; develop training plans and evaluate and cascade training undertaken by staff. To work in conjunction with Headteacher in disciplinary and grievance investigations and hearings. Marketing and Recruitment To work closely with the Admissions Team and Group Director of Marketing to promote the Nursery to current and prospective families. To ensure that all staff develop and maintain friendly and professional relationships with parents and carers, leading liaison and managing all aspects of communication. To proactively represent St Helen's College and advance its interests in the local community. To be responsible for ensuring that all complaints and concerns are actively resolved in a timely manner and that these are reported to the Head of Pre-Prep and/or Headteacher. To organise and lead parents' evenings, daily contact, home-school liaison and 'welcome' meetings. To attend all school open days and events. General To be responsible for all administrative duties associated with the Nursery, such as maintaining children's records, ordering equipment, maintaining inventories and keeping all regulatory records. To adhere to all school policies and procedures. To undertake any duties as reasonably requested by line management. The duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. This job description may be reviewed in the future to reflect school development plan priorities.
Apr 03, 2026
Full time
St Helen's College - DEPUTY NURSERY MANAGER Role Reporting to: Head of School, Head of Pre-Prep, Nursery Manager Line Management of: Nursery Staff in the absence of the Nursery Manager St Helen's College is seeking an experienced and dedicated Deputy Nursery Manager to start as soon as possible. This role is integral in ensuring our nursery provides a nurturing, high-quality, and safe environment that promotes growth and learning for young children. As the Deputy Nursery Manager, you will be responsible for leading our nursery provision in the absence of the Nursery Manager, ensuring that it is of the highest quality and that it is delivered in accordance with The Early Years Foundation Stage Framework and ISI/OFSTED requirements as set out in the Independent School Standards. This role must deliver a safe, stimulating and caring child-centred environment catering for the children's educational and developmental needs. The successful candidate will demonstrate a strong knowledge of child development, high professional standards, and a proven ability to foster positive relationships with children, parents, and colleagues. Essential qualifications include a nationally recognised NVQ level 3 in Childcare, and at least 2 years' experience of working in an early year setting. Experience of working effectively with staff and management at all levels Reporting to our Head of Pre-Prep, you will be supported in creating a safe, engaging environment both indoors and outdoors and will take a proactive role in safeguarding and child welfare, maintaining health and safety standards, administering basic first aid, and ensuring our nursery adheres to all EYFS regulations. Join our team and make a difference in the lives of young learners at St Helen's College. For further details please read our job description and full person specification. Interviews are scheduled to take place week commencing 23 rd March 2026 St. Helen's College is committed to safeguarding pupils, and an Enhanced DBS check will take place prior to appointment. Online searches will be conducted on shortlisted candidates as part of our pre-recruitment checks. Purpose of role: The Deputy Nursery Manager is responsible for leading nursery provision at St Helen's College in the absence of the Nursery Manager, ensuring that it is of the highest quality and that it is delivered in accordance with The Early Years Foundation Stage Framework and ISI/ OFSTED requirements as set out in the Independent School Standards. The role must deliver a safe, stimulating and caring child-centred environment catering for the children's educational and developmental needs. What do you have to achieve? High standards of care and education, reflecting the St Helen's College values. Compliance with regulatory requirements. Staff who feel supported and developed in their roles. Positive and effective relationships with families. Hours of work: 40 hours per week - All Year Round (shifts between 7:30a.m. and 6:30p.m.) Salary £28k - £32k Duties and Responsibilities To assist in leading a team to create and deliver a vision for a nurturing, calm and creative nursery setting with both outdoor and indoor play to foster curiosity, independence and confidence. To ensure that children are kept safe, and that staff understand, and, when necessary, follow Safeguarding Procedures in accordance with the school's policy, Keeping Children Safe in Education and Working Together to Safeguard Children, and other relevant statutory documentation. To support the Nursery Manager to implement and monitor the curriculum in accordance with the EYFS Framework and ensure that all children attending the Nursery receive rich and stimulating experiences appropriate to their age and stage of development. To assist in evaluating and improving teaching approaches and methodologies to ensure that all children make excellent progress. To ensure that regular assessment and progress checks are carried out in relation to all children and that progress is regularly monitored to ensure that individual learning needs are met. To promote and facilitate positive partnerships with parents/carers and other family members and ensure that systems and structures are in plans for sharing information related to their child's learning journey. To support the development of outstanding and improving practice with regards to SEND and inclusion, and to ensure that teaching is adapted to cater for children's individual needs. To establish, develop and maintain professional working relationships with relevant Local Authority Departments, regulatory bodies and other agencies, and ensure that provision in the Nursery meets the requirements of the local LA in relation to nursery education grant funding. To assist in ensuring that there is a broad range of co-curricular activities to enrich learning. To create and maintain a culture of high expectations, self-evaluation, reflective practice and continuous improvement throughout the Nursery. To take part in whole school activities and share the same culture in preparation for a smooth transition to school. Safeguarding To ensure that arrangements are in place to safeguard and promote the welfare of all pupils in the Nursery. To take on the role as one of the Deputy Designated Safeguarding Leads and work as part of the whole school safeguarding team to ensure that there is a strong culture of safeguarding within the school and that all policies and practices are properly implemented. Health and Safety To support the Nursery Manager in managing the day-to-day operation of the Nursery to ensure regulatory compliance with regard to the health and safety of the children, their parents and carers, the team and any visitors to the Nursery. To ensure that children are appropriately supervised at all times, including having regard to the regulatory adult/child ratio requirements. To adhere to all health and safety policies and procedures in relation to the physical environment, fire procedures, first aid and the assessment of risk. To be responsible for ensuring the Nursery remains compliant in respect of suitably trained staff with relevant paediatric first aid qualification. To be responsible for ensuring that all staff receive Health and Safety training during induction and as required. Finance/Administration To assist in the management of occupancy, staff/pupil ratios and timetables. To maintain accurate session and staffing records and liaise with the school Finance team/Group central finance team in this regard. To coordinate resource requests for the Nursery. To understand and utilise management systems and information to maximise efficiency. To facilitate inspections by regulatory bodies and implement any recommendations. To ensure accurate reporting in respect of session numbers, quality and standards. Staff To develop open and positive working relationships with staff. To induct, support, train and appraise all Nursery staff to ensure delivery of outstanding quality childcare practice and continuous improvement. To develop a well-qualified and experienced team able to meet and exceed all relevant standards. To carry out regular supervisions of the nursery staff along with the Nursery Manager. To identify training needs; develop training plans and evaluate and cascade training undertaken by staff. To work in conjunction with Headteacher in disciplinary and grievance investigations and hearings. Marketing and Recruitment To work closely with the Admissions Team and Group Director of Marketing to promote the Nursery to current and prospective families. To ensure that all staff develop and maintain friendly and professional relationships with parents and carers, leading liaison and managing all aspects of communication. To proactively represent St Helen's College and advance its interests in the local community. To be responsible for ensuring that all complaints and concerns are actively resolved in a timely manner and that these are reported to the Head of Pre-Prep and/or Headteacher. To organise and lead parents' evenings, daily contact, home-school liaison and 'welcome' meetings. To attend all school open days and events. General To be responsible for all administrative duties associated with the Nursery, such as maintaining children's records, ordering equipment, maintaining inventories and keeping all regulatory records. To adhere to all school policies and procedures. To undertake any duties as reasonably requested by line management. The duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. This job description may be reviewed in the future to reflect school development plan priorities.
Venue Manager The British Music Experience is the UK's museum of popular music-an immersive destination where visitors can relive the defining moments that shaped Britain's global musical legacy. Home to an unparalleled collection of iconic stage outfits, instruments, and memorabilia, the museum tells the story of British music from 1945 to the present day, celebrating its origins, evolution, and cultural impact. Our dynamic venue features interactive galleries, dedicated learning spaces, cutting-edge audiovisual installations, an instrument studio, a dance area, and a live performance venue. Alongside this, our Learning and Public Programmes, as well as a vibrant schedule of temporary exhibitions, enhance the visitor experience through a diverse range of events-from educational workshops for schools to expert-led masterclasses and live performances. Visitors can also enjoy our retail offering, showcasing the very best in music heritage merchandise, and a café overlooking the iconic River Mersey. We are now seeking an experienced and driven Venue Manager to join our senior leadership team. This is a pivotal role responsible for overseeing the operational and commercial success of the British Music Experience. The successful candidate will lead on venue operations and play a key role in shaping and delivering strategic business initiatives. The role encompasses oversight of ticketing strategy, content programming, human resources, marketing and PR, group sales and travel trade, social media, and retail operations. This is a unique opportunity to join an award-winning organisation at the heart of the UK's cultural landscape and to play a central role in driving its continued growth and success. Application Procedure For further details, please refer to the full job description. To apply, please submit your CV along with a cover letter outlining your suitability for the role to: Deadline: 12 noon, Friday 24 April 2026 Interviews: Week commencing 4 May 2026 First-stage interviews will be conducted via Zoom. Candidates shortlisted for a second interview will be invited to attend in person at the museum during the week commencing 11 May 2026. If you have not heard from us by 5:00pm on Friday 1 May, please assume your application has not been successful on this occasion. The British Music Experience is committed to being an equal opportunities employer and welcomes applications from all suitably qualified candidates. Venue Manager Job Description REPORTING TO - Executive Director LOCATION - British Music Experience (BME) DIRECT REPORTS - Visitor Experience Manager, AV Technician HOURS - Annualised, full-time - fully flexible over 7 days Job Purpose The Venue Manager plays a key leadership role within the British Music Experience, responsible for overseeing the smooth and efficient running of the venue's daily and strategic operations. This position covers all aspects of operations management, including business planning, health and safety, ticketing, marketing and PR, group sales and travel trade, retail, education and corporate hospitality. Working closely with the Executive Director and other senior team members, the Venue Manager will ensure that the British Music Experience continues to deliver outstanding visitor experiences while achieving its commercial and strategic objectives. Key Responsibilities Operational Management Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards. Manage all internal operations and external service providers to deliver a seamless visitor experience. Oversee staff rotas, payroll, and petty cash. Maintain high standards of presentation across the venue, ensuring that all front-of-house areas meet agreed service standards. Act as Duty Manager as required, taking responsibility for the smooth running of the visitor attraction. Assist the Visitor Experience Management team in delivering an education programme that upholds quality standards, meets educational needs, and aligns with charitable objectives. Business Planning and Performance Work with the Executive Director to develop and deliver the annual business plan and budget. Undertake market research and analysis to inform business decisions and identify growth opportunities. Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met. Represent the British Music Experience at relevant meetings and industry events. People Management Provide effective line management for the Visitor Experience Manager and AV Technician. Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director. Oversee and develop the BME Volunteer Programme, ensuring it supports both operational needs and volunteer engagement. Promote a positive, collaborative, and inclusive workplace culture. Health, Safety and Compliance Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation. Oversee the building maintenance programme, ensuring all facilities, exhibitions, and systems are safe and well maintained. Monitor and review incidents and accidents, ensuring effective reporting and follow-up. Ensure all areas and services remain accessible to visitors with disabilities. Customer Experience and Commercial Development Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively. Monitor all commercial activities - including retail, ticketing, and events - to ensure they meet financial targets and business objectives. Work with the management team on web updates, social media content, and promotional activity to drive engagement and visitor growth. Collaborate across teams to ensure consistent and accurate visitor information is available across all channels. Collection and Content Oversight Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content. Support the development of new initiatives that enhance the visitor offer and align with BME's mission. Corporate Hospitality Respond promptly and professionally to all enquiries, prepare tailored quotes, and coordinate venue show-rounds. Collaborate with third-party caterers to deliver exceptional service and ensure a seamless client experience. Develop detailed event plans and provide hands-on support to event teams throughout execution. Essential Criteria Proven experience in venue or operations management. Demonstrated leadership experience with responsibility for managing staff and teams. Strong financial and analytical skills, with experience managing budgets and achieving performance targets. Confident user of IT systems and digital tools. Desirable Criteria Good knowledge of Liverpool's tourism, leisure, and events sectors. Passion for and knowledge of British popular music history. Experience in event management or within a museum, gallery, or visitor attraction setting. Core Competencies Strategic, organised, and capable of delivering to agreed plans and priorities. Self-motivated and able to work independently when required. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. Collaborative and supportive leadership style. Analytical and solutions-focused approach to problem-solving. Commitment to outstanding visitor experience and service quality.
Apr 03, 2026
Full time
Venue Manager The British Music Experience is the UK's museum of popular music-an immersive destination where visitors can relive the defining moments that shaped Britain's global musical legacy. Home to an unparalleled collection of iconic stage outfits, instruments, and memorabilia, the museum tells the story of British music from 1945 to the present day, celebrating its origins, evolution, and cultural impact. Our dynamic venue features interactive galleries, dedicated learning spaces, cutting-edge audiovisual installations, an instrument studio, a dance area, and a live performance venue. Alongside this, our Learning and Public Programmes, as well as a vibrant schedule of temporary exhibitions, enhance the visitor experience through a diverse range of events-from educational workshops for schools to expert-led masterclasses and live performances. Visitors can also enjoy our retail offering, showcasing the very best in music heritage merchandise, and a café overlooking the iconic River Mersey. We are now seeking an experienced and driven Venue Manager to join our senior leadership team. This is a pivotal role responsible for overseeing the operational and commercial success of the British Music Experience. The successful candidate will lead on venue operations and play a key role in shaping and delivering strategic business initiatives. The role encompasses oversight of ticketing strategy, content programming, human resources, marketing and PR, group sales and travel trade, social media, and retail operations. This is a unique opportunity to join an award-winning organisation at the heart of the UK's cultural landscape and to play a central role in driving its continued growth and success. Application Procedure For further details, please refer to the full job description. To apply, please submit your CV along with a cover letter outlining your suitability for the role to: Deadline: 12 noon, Friday 24 April 2026 Interviews: Week commencing 4 May 2026 First-stage interviews will be conducted via Zoom. Candidates shortlisted for a second interview will be invited to attend in person at the museum during the week commencing 11 May 2026. If you have not heard from us by 5:00pm on Friday 1 May, please assume your application has not been successful on this occasion. The British Music Experience is committed to being an equal opportunities employer and welcomes applications from all suitably qualified candidates. Venue Manager Job Description REPORTING TO - Executive Director LOCATION - British Music Experience (BME) DIRECT REPORTS - Visitor Experience Manager, AV Technician HOURS - Annualised, full-time - fully flexible over 7 days Job Purpose The Venue Manager plays a key leadership role within the British Music Experience, responsible for overseeing the smooth and efficient running of the venue's daily and strategic operations. This position covers all aspects of operations management, including business planning, health and safety, ticketing, marketing and PR, group sales and travel trade, retail, education and corporate hospitality. Working closely with the Executive Director and other senior team members, the Venue Manager will ensure that the British Music Experience continues to deliver outstanding visitor experiences while achieving its commercial and strategic objectives. Key Responsibilities Operational Management Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards. Manage all internal operations and external service providers to deliver a seamless visitor experience. Oversee staff rotas, payroll, and petty cash. Maintain high standards of presentation across the venue, ensuring that all front-of-house areas meet agreed service standards. Act as Duty Manager as required, taking responsibility for the smooth running of the visitor attraction. Assist the Visitor Experience Management team in delivering an education programme that upholds quality standards, meets educational needs, and aligns with charitable objectives. Business Planning and Performance Work with the Executive Director to develop and deliver the annual business plan and budget. Undertake market research and analysis to inform business decisions and identify growth opportunities. Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met. Represent the British Music Experience at relevant meetings and industry events. People Management Provide effective line management for the Visitor Experience Manager and AV Technician. Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director. Oversee and develop the BME Volunteer Programme, ensuring it supports both operational needs and volunteer engagement. Promote a positive, collaborative, and inclusive workplace culture. Health, Safety and Compliance Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation. Oversee the building maintenance programme, ensuring all facilities, exhibitions, and systems are safe and well maintained. Monitor and review incidents and accidents, ensuring effective reporting and follow-up. Ensure all areas and services remain accessible to visitors with disabilities. Customer Experience and Commercial Development Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively. Monitor all commercial activities - including retail, ticketing, and events - to ensure they meet financial targets and business objectives. Work with the management team on web updates, social media content, and promotional activity to drive engagement and visitor growth. Collaborate across teams to ensure consistent and accurate visitor information is available across all channels. Collection and Content Oversight Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content. Support the development of new initiatives that enhance the visitor offer and align with BME's mission. Corporate Hospitality Respond promptly and professionally to all enquiries, prepare tailored quotes, and coordinate venue show-rounds. Collaborate with third-party caterers to deliver exceptional service and ensure a seamless client experience. Develop detailed event plans and provide hands-on support to event teams throughout execution. Essential Criteria Proven experience in venue or operations management. Demonstrated leadership experience with responsibility for managing staff and teams. Strong financial and analytical skills, with experience managing budgets and achieving performance targets. Confident user of IT systems and digital tools. Desirable Criteria Good knowledge of Liverpool's tourism, leisure, and events sectors. Passion for and knowledge of British popular music history. Experience in event management or within a museum, gallery, or visitor attraction setting. Core Competencies Strategic, organised, and capable of delivering to agreed plans and priorities. Self-motivated and able to work independently when required. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. Collaborative and supportive leadership style. Analytical and solutions-focused approach to problem-solving. Commitment to outstanding visitor experience and service quality.
Reports to: JPW Property Management Board Works Alongside: Property Managers, Administrators, Accounts Team Salary: £40,000 - £45,000 Negotiable depending on experience. Location: London Department/Division: Property Management Overall Purpose To undertake the efficient and effective management of the property portfolio to ensure that all clients/parties are satisfied with the service provided. This will include: Maintaining and strengthening existing client relationships. Building new business. Ensuring provision of a high level of customer service throughout the Property Management team. Key Responsibilities A) Financial Management To draft service charge budgets in advance of the year-end and to seek client approval for implementation. To ensure budget is accurately filed and passed with appropriate coding to the Accounts Manager. To review expenditure to date, using financial reports to review budget to actual. To understand and gauge cash-flow to site, identifying creditor problems and funding issues and to take action to prevent funding problems. To ensure service charge and ground rent demands are issued in advance of the due date, liaise with Accounts Manager accordingly ensuring accuracy of demands issued. To identify, on a regular basis debtor problem and to take action accordingly. To advise the client of action proposed and to seek client approval for referral to County Court/LVT. To ensure client reports are issued on time to client in liaison with the Accounts Manager. To ensure invoices that are received are correctly addressed to the client, checked for accuracy and 'married' to the instructing paperwork/estimate/certificate of valuation. Ensure invoices are processed as quickly as possible, correctly coded and passed on to the account team. To ensure, in liaison with the Accounts Manager, that year-end accounts are processed and audited/certified. Ensure credit/deficit charged out and accounts distributed to lessees. To liaise with the Accounts Manager in the matter of void charges on new developments. B) Day to Day Management To undertake regular site visits and to inspect common parts areas and plant rooms where safely accessible. To log in upon every site visit with caretaker/concierge staff where no staff exists to ensure diary entries are made for future reference. To identify areas for improvement, cleanliness, breach of safety regulations and to take action to remedy the same. Ensure areas of maintenance concern are addressed with the site staff and action taken to remedy. Where site has no staff to ensure that the maintenance coordination team is aware of the need to instruct contractors and to issue works orders. Undertake review of cyclical repairs and to identify the need for reviewing reserve fund transfer or setting the budget to collect funds in advance of major works. To understand the process and procedures relevant to sending out the consultation notices. Where on-account charges are necessary to ensure levies are raised. Liaise with appropriate professional/technical advisors as instructed. To ensure the block has a current management agreement and familiarity with the agreement is achieved. To identify fee income due outside of management fee is charged and collected in liaison with in-house personnel. To review contracts and identify savings and/or service level improvements and where appropriate take advice from the Board. To employ, supervise, train or provide training for site staff and to undertake disciplinary measures on behalf of the client. As necessary. To ensure staff contracts are issued within two months of employment and to ensure probation review is undertaken. To advise the client of any staffing issues likely to affect the client's position. To ensure Health and Safety regulations and statutes adhered to in the management of the sites. Where breaches are identified, take action to remedy the situation and to keep the client informed at all times. To ensure contractors maintain PI insurance, have current CIS certificate and provide a safe working method statement when undertaking works on site, particularly where working at height, plant rooms and confined spaces and on roofs. To provide advice to the client on matters affecting their position with contractors/lessees and referring to specialist advisors as necessary. To attend regular client meetings, AGM's, EGMs and Resident Association meetings having regard to the management agreement. Issue of minutes in a timely manner following these meetings To have full understanding of the insurance department regarding claims/renewal and placing of insurance. To maintain an accurate 'bible' relating to the property on the company's property management database. To deal with correspondence by email, letter and phone calls in a timely manner. All necessary filing both electronic and paper. Office related tasks include photocopying, faxing, post, registered mail, covering the switchboard/reception duties as required. Any other reasonable tasks as requested by the Board. C) Sustaining and Building Business To have regular contact with clients and quickly discern and act to resolve client complaints To help build a business where customer service is at the forefront of all of the company's activities. Key Relationships Internal With members of the JPW Property Management team, administrators Accounts Team, and maintenance companies. Excellent communication skills between different teams/ external parties are essential. Experience of successfully organizing team-building events and initiatives is desirable. External Lessees, Clients, Freeholders, Developers, Contractors, Site Staff. Experience of successfully and promptly resolving client complaints is essential. Decision Making Authority Jointly with Property Managers & Directors, Clients on major works and matters of potential litigation. Education/Qualifications Member of the IRPM/AssocRICS and good education level although training sponsorship for right person. Experience Minimum 3 years blocks of flat management experience. Commercial management experience advantageous Due to the nature of our business this is a developing job description, and additions or changes will be made as and when the need arises, with full consultation beforehand.
Apr 03, 2026
Full time
Reports to: JPW Property Management Board Works Alongside: Property Managers, Administrators, Accounts Team Salary: £40,000 - £45,000 Negotiable depending on experience. Location: London Department/Division: Property Management Overall Purpose To undertake the efficient and effective management of the property portfolio to ensure that all clients/parties are satisfied with the service provided. This will include: Maintaining and strengthening existing client relationships. Building new business. Ensuring provision of a high level of customer service throughout the Property Management team. Key Responsibilities A) Financial Management To draft service charge budgets in advance of the year-end and to seek client approval for implementation. To ensure budget is accurately filed and passed with appropriate coding to the Accounts Manager. To review expenditure to date, using financial reports to review budget to actual. To understand and gauge cash-flow to site, identifying creditor problems and funding issues and to take action to prevent funding problems. To ensure service charge and ground rent demands are issued in advance of the due date, liaise with Accounts Manager accordingly ensuring accuracy of demands issued. To identify, on a regular basis debtor problem and to take action accordingly. To advise the client of action proposed and to seek client approval for referral to County Court/LVT. To ensure client reports are issued on time to client in liaison with the Accounts Manager. To ensure invoices that are received are correctly addressed to the client, checked for accuracy and 'married' to the instructing paperwork/estimate/certificate of valuation. Ensure invoices are processed as quickly as possible, correctly coded and passed on to the account team. To ensure, in liaison with the Accounts Manager, that year-end accounts are processed and audited/certified. Ensure credit/deficit charged out and accounts distributed to lessees. To liaise with the Accounts Manager in the matter of void charges on new developments. B) Day to Day Management To undertake regular site visits and to inspect common parts areas and plant rooms where safely accessible. To log in upon every site visit with caretaker/concierge staff where no staff exists to ensure diary entries are made for future reference. To identify areas for improvement, cleanliness, breach of safety regulations and to take action to remedy the same. Ensure areas of maintenance concern are addressed with the site staff and action taken to remedy. Where site has no staff to ensure that the maintenance coordination team is aware of the need to instruct contractors and to issue works orders. Undertake review of cyclical repairs and to identify the need for reviewing reserve fund transfer or setting the budget to collect funds in advance of major works. To understand the process and procedures relevant to sending out the consultation notices. Where on-account charges are necessary to ensure levies are raised. Liaise with appropriate professional/technical advisors as instructed. To ensure the block has a current management agreement and familiarity with the agreement is achieved. To identify fee income due outside of management fee is charged and collected in liaison with in-house personnel. To review contracts and identify savings and/or service level improvements and where appropriate take advice from the Board. To employ, supervise, train or provide training for site staff and to undertake disciplinary measures on behalf of the client. As necessary. To ensure staff contracts are issued within two months of employment and to ensure probation review is undertaken. To advise the client of any staffing issues likely to affect the client's position. To ensure Health and Safety regulations and statutes adhered to in the management of the sites. Where breaches are identified, take action to remedy the situation and to keep the client informed at all times. To ensure contractors maintain PI insurance, have current CIS certificate and provide a safe working method statement when undertaking works on site, particularly where working at height, plant rooms and confined spaces and on roofs. To provide advice to the client on matters affecting their position with contractors/lessees and referring to specialist advisors as necessary. To attend regular client meetings, AGM's, EGMs and Resident Association meetings having regard to the management agreement. Issue of minutes in a timely manner following these meetings To have full understanding of the insurance department regarding claims/renewal and placing of insurance. To maintain an accurate 'bible' relating to the property on the company's property management database. To deal with correspondence by email, letter and phone calls in a timely manner. All necessary filing both electronic and paper. Office related tasks include photocopying, faxing, post, registered mail, covering the switchboard/reception duties as required. Any other reasonable tasks as requested by the Board. C) Sustaining and Building Business To have regular contact with clients and quickly discern and act to resolve client complaints To help build a business where customer service is at the forefront of all of the company's activities. Key Relationships Internal With members of the JPW Property Management team, administrators Accounts Team, and maintenance companies. Excellent communication skills between different teams/ external parties are essential. Experience of successfully organizing team-building events and initiatives is desirable. External Lessees, Clients, Freeholders, Developers, Contractors, Site Staff. Experience of successfully and promptly resolving client complaints is essential. Decision Making Authority Jointly with Property Managers & Directors, Clients on major works and matters of potential litigation. Education/Qualifications Member of the IRPM/AssocRICS and good education level although training sponsorship for right person. Experience Minimum 3 years blocks of flat management experience. Commercial management experience advantageous Due to the nature of our business this is a developing job description, and additions or changes will be made as and when the need arises, with full consultation beforehand.
Henderson Brown Recruitment
Gloucester, Gloucestershire
Quality & Technical Lead Gloucester 40 hours per week Monday - Friday Salary: 40k About Us Our client is proud of thier heritage and reputation as one of the UK's most recognised tea brands. Their commitment to quality, innovation, and customer satisfaction has helped deliver exceptional tea products to customers around the world. We are now looking for an experienced Quality & Technical Lead to join the team atthe Gloucester manufacturing site , playing a key role in maintaining the high standards their customers expect. The Role As the Quality & Technical Lead , you will be responsible for maintaining the site's BRCGS Global Standard for Food Safety accreditation and ensuring all quality systems and documentation remain compliant and up to date. You will lead the HACCP team , act as the first point of contact for quality and technical queries , and support the site in maintaining excellent food safety, quality, and compliance standards. This is a varied and hands-on role that suits someone proactive, organised, and passionate about quality within food manufacturing. Key Responsibilities Quality & Compliance Manage site compliance with BRCGS Global Standard for Food Safety Maintain and update factory quality documentation, procedures, records, and audit reports Manage factory specifications and quality records Monitor non-conformances and support continuous improvement initiatives Lead the HACCP team , including quarterly forums and reporting Support customer services with consumer complaints relating to tea products Support innovation trials and liaise with suppliers and internal teams on product samples and approvals Conduct internal audits, mock recalls, and traceability exercises Act as the main contact for all quality and technical queries within the factory Health & Safety Support the General Manager in conducting regular Health & Safety checks Maintain and update H&S documentation and equipment assessments Proactively address and resolve H&S non-conformances Administrative Support Maintain site documentation, records, and data systems Coordinate communication between departments to ensure smooth site operations Support the organisation and documentation of key site meetings, including H&S, Quality Reviews, and Operational Updates Skills & Experience Essential Experience within food manufacturing or FMCG Strong knowledge of food safety standards and quality systems (BRCGS, HACCP) Excellent organisational skills and attention to detail Strong communication and interpersonal skills Proficient in Microsoft Office (Excel, Word, Outlook) Desirable Experience supporting BRCGS audit processes Qualification in Food Safety, Quality Management, or related discipline Experience providing administrative or technical support at management level About You You are a proactive and hands-on professional who thrives in a fast-paced manufacturing environment. You have a strong eye for detail, take pride in maintaining high standards, and are comfortable managing multiple priorities. If you're passionate about quality and want to play a key role in supporting one of the UK's most iconic tea brands, we'd love to hear from you.
Apr 03, 2026
Full time
Quality & Technical Lead Gloucester 40 hours per week Monday - Friday Salary: 40k About Us Our client is proud of thier heritage and reputation as one of the UK's most recognised tea brands. Their commitment to quality, innovation, and customer satisfaction has helped deliver exceptional tea products to customers around the world. We are now looking for an experienced Quality & Technical Lead to join the team atthe Gloucester manufacturing site , playing a key role in maintaining the high standards their customers expect. The Role As the Quality & Technical Lead , you will be responsible for maintaining the site's BRCGS Global Standard for Food Safety accreditation and ensuring all quality systems and documentation remain compliant and up to date. You will lead the HACCP team , act as the first point of contact for quality and technical queries , and support the site in maintaining excellent food safety, quality, and compliance standards. This is a varied and hands-on role that suits someone proactive, organised, and passionate about quality within food manufacturing. Key Responsibilities Quality & Compliance Manage site compliance with BRCGS Global Standard for Food Safety Maintain and update factory quality documentation, procedures, records, and audit reports Manage factory specifications and quality records Monitor non-conformances and support continuous improvement initiatives Lead the HACCP team , including quarterly forums and reporting Support customer services with consumer complaints relating to tea products Support innovation trials and liaise with suppliers and internal teams on product samples and approvals Conduct internal audits, mock recalls, and traceability exercises Act as the main contact for all quality and technical queries within the factory Health & Safety Support the General Manager in conducting regular Health & Safety checks Maintain and update H&S documentation and equipment assessments Proactively address and resolve H&S non-conformances Administrative Support Maintain site documentation, records, and data systems Coordinate communication between departments to ensure smooth site operations Support the organisation and documentation of key site meetings, including H&S, Quality Reviews, and Operational Updates Skills & Experience Essential Experience within food manufacturing or FMCG Strong knowledge of food safety standards and quality systems (BRCGS, HACCP) Excellent organisational skills and attention to detail Strong communication and interpersonal skills Proficient in Microsoft Office (Excel, Word, Outlook) Desirable Experience supporting BRCGS audit processes Qualification in Food Safety, Quality Management, or related discipline Experience providing administrative or technical support at management level About You You are a proactive and hands-on professional who thrives in a fast-paced manufacturing environment. You have a strong eye for detail, take pride in maintaining high standards, and are comfortable managing multiple priorities. If you're passionate about quality and want to play a key role in supporting one of the UK's most iconic tea brands, we'd love to hear from you.
Company This is your chance to join an excellent business, where changing people s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. Role Function The Customer Experience & Sales Operations Manager will take ownership of the end-to-end customer experience, from initial enquiry through to order fulfilment and aftercare ensuring that every interaction reflects the commitment to exceptional service. The Customer Experience & Sales Operations Manager role sits at the heart of the commercial operations ensuring that every customer touchpoint is efficient and seamless, and their insights drive improvements across operations, service delivery and training. Customer Experience & Sales Operations Manager Hours and Benefits 37.5 hours per week, Monday Friday (office-based role) 23 days holiday plus bank holidays Life insurance cover Employee Assistance Programme Profit related pay Commutable From: Derby, Nottingham, Leicester, Chesterfield, Sheffield Customer Experience & Sales Operations Manager Responsibilities (but not limited to) Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving high performance and accountability. Own, track, and report on key KPIs (Sales Conversions, Customer Satisfaction, SLAs and CRIs), using data to drive decisions and improvements. Ensure fast, accurate handling of enquiries, bookings, orders, and installations. Drive continuous improvement of sales processes, workflows, and customer communications, ensuring clear ownership across all touchpoints. Proactively identify risks, bottlenecks, and opportunities across the customer journey and implement solutions. Collaborate with department heads to ensure timely completion of deliverables and seamless handovers. Oversee CRM systems and data accuracy, troubleshooting daily operational issues and optimise systems to support a smooth sales process, reducing friction and enhancing productivity. Manage returns and warranties, ensuring timely resolution and root cause analysis as well as acting as the first point of contact for escalated customer complaints. Standardise processes, documentation, and best practices across customer-handling teams. Coach, develop, and performance-manage teams, including regular 1-2-1s and objective setting. Work closely with the Online Marketing team to increase response rates on customer reviews across platforms such as Trustpilot and Google. The Customer Experience & Sales Operations Manager will monitor and manage online feedback to support continuous improvement. Please Note: Candidates must have the right to live and work in the UK. Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates. If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch. Should you want to learn more about any of our OFFICE, SUPPORT & ADMINISTRATION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat. Probe Technical Recruitment, providing Office Support & Administration Recruitment Support since 1994
Apr 03, 2026
Full time
Company This is your chance to join an excellent business, where changing people s lives through the products that they design, manufacture and install is a daily occurrence. With 40 years experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. Role Function The Customer Experience & Sales Operations Manager will take ownership of the end-to-end customer experience, from initial enquiry through to order fulfilment and aftercare ensuring that every interaction reflects the commitment to exceptional service. The Customer Experience & Sales Operations Manager role sits at the heart of the commercial operations ensuring that every customer touchpoint is efficient and seamless, and their insights drive improvements across operations, service delivery and training. Customer Experience & Sales Operations Manager Hours and Benefits 37.5 hours per week, Monday Friday (office-based role) 23 days holiday plus bank holidays Life insurance cover Employee Assistance Programme Profit related pay Commutable From: Derby, Nottingham, Leicester, Chesterfield, Sheffield Customer Experience & Sales Operations Manager Responsibilities (but not limited to) Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving high performance and accountability. Own, track, and report on key KPIs (Sales Conversions, Customer Satisfaction, SLAs and CRIs), using data to drive decisions and improvements. Ensure fast, accurate handling of enquiries, bookings, orders, and installations. Drive continuous improvement of sales processes, workflows, and customer communications, ensuring clear ownership across all touchpoints. Proactively identify risks, bottlenecks, and opportunities across the customer journey and implement solutions. Collaborate with department heads to ensure timely completion of deliverables and seamless handovers. Oversee CRM systems and data accuracy, troubleshooting daily operational issues and optimise systems to support a smooth sales process, reducing friction and enhancing productivity. Manage returns and warranties, ensuring timely resolution and root cause analysis as well as acting as the first point of contact for escalated customer complaints. Standardise processes, documentation, and best practices across customer-handling teams. Coach, develop, and performance-manage teams, including regular 1-2-1s and objective setting. Work closely with the Online Marketing team to increase response rates on customer reviews across platforms such as Trustpilot and Google. The Customer Experience & Sales Operations Manager will monitor and manage online feedback to support continuous improvement. Please Note: Candidates must have the right to live and work in the UK. Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates. If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch. Should you want to learn more about any of our OFFICE, SUPPORT & ADMINISTRATION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat. Probe Technical Recruitment, providing Office Support & Administration Recruitment Support since 1994
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Apr 03, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Assistant Customer Service Manager Location: Aldershot, Hampshire Salary: 36,000 (depending on experience) Hours: Monday - Thursday: 08:30 - 17:30 Friday: 08:30 - 17:00 (Office-based) Overview We are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot. This is a varied and hands-on role, supporting the Customer Service Manager in overseeing day-to-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers. This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast-paced environment. The Role Working closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries. Key responsibilities Include: Training & Development Creating clear and user-friendly training documentation across the department Producing product briefing materials for the Customer Service team Supporting induction and training of new starters Delivering training sessions and refreshers to upskill the team Mentoring and supporting Account Managers and Assistant Account Managers Team & Attendance Management Managing holiday requests via the internal HR system Supporting return-to-work interviews and attendance processes Covering the Customer Service Manager during absence or meetings Leading team huddles and handling escalated issues Operational Support Monitoring bespoke and Far East orders and liaising with Purchasing teams Supporting production queries and order adjustments Assisting with the resolution of customer complaints Order Administration (Quote to Delivery) Issuing quotations and handling customer enquiries Raising and processing orders on internal systems Sending order confirmations and progressing orders through to delivery Maintaining clear communication with internal stakeholders throughout Candidate Requirements Essential: Previous experience within customer service (ideally with some supervisory or mentoring responsibility) Strong training and presentation skills Excellent communication skills with high attention to detail Good IT skills, including Microsoft Excel Strong organisational and time management skills Ability to manage multiple tasks in a fast-paced environment Confident problem solver with the ability to handle escalations professionally A collaborative approach with the ability to support and develop others Desirable (not essential): Experience within print, production or promotional products Knowledge of Far East sourcing or bespoke order processes Basic understanding of HR processes What's on offer? Salary up to 36,000 (depending on experience) Full training provided Pension scheme On-site parking Referral bonus scheme Years of service benefits Supportive and collaborative working environment INDCAM
Apr 03, 2026
Full time
Assistant Customer Service Manager Location: Aldershot, Hampshire Salary: 36,000 (depending on experience) Hours: Monday - Thursday: 08:30 - 17:30 Friday: 08:30 - 17:00 (Office-based) Overview We are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot. This is a varied and hands-on role, supporting the Customer Service Manager in overseeing day-to-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers. This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast-paced environment. The Role Working closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries. Key responsibilities Include: Training & Development Creating clear and user-friendly training documentation across the department Producing product briefing materials for the Customer Service team Supporting induction and training of new starters Delivering training sessions and refreshers to upskill the team Mentoring and supporting Account Managers and Assistant Account Managers Team & Attendance Management Managing holiday requests via the internal HR system Supporting return-to-work interviews and attendance processes Covering the Customer Service Manager during absence or meetings Leading team huddles and handling escalated issues Operational Support Monitoring bespoke and Far East orders and liaising with Purchasing teams Supporting production queries and order adjustments Assisting with the resolution of customer complaints Order Administration (Quote to Delivery) Issuing quotations and handling customer enquiries Raising and processing orders on internal systems Sending order confirmations and progressing orders through to delivery Maintaining clear communication with internal stakeholders throughout Candidate Requirements Essential: Previous experience within customer service (ideally with some supervisory or mentoring responsibility) Strong training and presentation skills Excellent communication skills with high attention to detail Good IT skills, including Microsoft Excel Strong organisational and time management skills Ability to manage multiple tasks in a fast-paced environment Confident problem solver with the ability to handle escalations professionally A collaborative approach with the ability to support and develop others Desirable (not essential): Experience within print, production or promotional products Knowledge of Far East sourcing or bespoke order processes Basic understanding of HR processes What's on offer? Salary up to 36,000 (depending on experience) Full training provided Pension scheme On-site parking Referral bonus scheme Years of service benefits Supportive and collaborative working environment INDCAM
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
Apr 03, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Apr 03, 2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Apr 03, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Apr 03, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Foster Care Associates Scotland (FCAS) Senior Supervising Social Worker Location: Hybrid / Office - Cambuslang Salary: Up to 41,960.42 per annum, dependent upon experience Status: Full-Time, 35 hours per week, permanent Benefits: Company Car or 2,000 Car Allowance, 30 days' Annual Leave rising to 35 days with length of service + Bank Holidays, Life Assurance, Employee Discount Scheme and on-site free parking About Us We've been supporting children and young people since 2002. Along with our sister organisation Foster Care Associates, we are one of the UK's largest and most respected fostering organisations. This enables us to offer exceptional resources, support and expertise to help improve the experiences and life chances of children and young people. We have a dedicated focus on supporting foster children and foster carers in Scotland. Our primary aim is to give children and young people the opportunity to achieve their full potential and live fulfilling lives within their communities. Over the last 23 years, we have cared for more than 2,000 children and young people. Our expertise and commitment to fostering has been recognised by the Care Inspectorate for Scotland, who rate our work as 'Very Good', reflecting the hard work and dedication of everyone within our organisation. Duties Will Include Support foster carers and their families to achieve outstanding outcomes for all children and young people in foster care. Support and monitor the continued suitability and competence of foster carers, ensuring they provide a safe, healthy, nurturing and learning environment for children and young people. Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in FCAS policies and procedures. Provide and record regular supervision to allocated foster carers in line with FCAS Operational Standards. Work in partnership in a team parenting approach to help identify needs within the foster family (e.g. short breaks, activities, therapy or holidays), working with all members of the child's network and contributing to relevant meetings and associated tasks. Ensure each child and foster carer is fully compliant in respect of all key documentation. Attend meetings and/or provide reports for commissioning teams to address individual packages of care. Promote the participation of children and young people in the development of the agency and support them in accessing resources and opportunities within their local community. Participate in an out-of-hours support service on a rota basis. Participate in the day duty system on a rota basis supporting the referrals team. You Must Have A Social Work qualification Valid Social Work registration or equivalent Proven ability to produce a high standard of report writing A comprehensive working knowledge of relevant legislation and child safeguarding procedures The willingness and ability to travel extensively (including occasional nights away) Confidence transporting children and young people in sometimes stressful or difficult situations A full driving licence For more information about this post please contact Amanda Hartley, Fostering Service Manager, on (phone number removed). To be considered, please apply and we will be in touch. No agencies please. Foster Care Associates Scotland is an equal opportunities employer and has been awarded Disability Confident Employer status by Jobcentre Plus. The successful applicant will be subject to an enhanced PVG check if successful for the position. PandoLogic. Category:Social Services,
Apr 03, 2026
Full time
Foster Care Associates Scotland (FCAS) Senior Supervising Social Worker Location: Hybrid / Office - Cambuslang Salary: Up to 41,960.42 per annum, dependent upon experience Status: Full-Time, 35 hours per week, permanent Benefits: Company Car or 2,000 Car Allowance, 30 days' Annual Leave rising to 35 days with length of service + Bank Holidays, Life Assurance, Employee Discount Scheme and on-site free parking About Us We've been supporting children and young people since 2002. Along with our sister organisation Foster Care Associates, we are one of the UK's largest and most respected fostering organisations. This enables us to offer exceptional resources, support and expertise to help improve the experiences and life chances of children and young people. We have a dedicated focus on supporting foster children and foster carers in Scotland. Our primary aim is to give children and young people the opportunity to achieve their full potential and live fulfilling lives within their communities. Over the last 23 years, we have cared for more than 2,000 children and young people. Our expertise and commitment to fostering has been recognised by the Care Inspectorate for Scotland, who rate our work as 'Very Good', reflecting the hard work and dedication of everyone within our organisation. Duties Will Include Support foster carers and their families to achieve outstanding outcomes for all children and young people in foster care. Support and monitor the continued suitability and competence of foster carers, ensuring they provide a safe, healthy, nurturing and learning environment for children and young people. Ensure that carers fully understand the fostering task, competencies to be achieved and the standards expected, including complaints and representation procedures as detailed in FCAS policies and procedures. Provide and record regular supervision to allocated foster carers in line with FCAS Operational Standards. Work in partnership in a team parenting approach to help identify needs within the foster family (e.g. short breaks, activities, therapy or holidays), working with all members of the child's network and contributing to relevant meetings and associated tasks. Ensure each child and foster carer is fully compliant in respect of all key documentation. Attend meetings and/or provide reports for commissioning teams to address individual packages of care. Promote the participation of children and young people in the development of the agency and support them in accessing resources and opportunities within their local community. Participate in an out-of-hours support service on a rota basis. Participate in the day duty system on a rota basis supporting the referrals team. You Must Have A Social Work qualification Valid Social Work registration or equivalent Proven ability to produce a high standard of report writing A comprehensive working knowledge of relevant legislation and child safeguarding procedures The willingness and ability to travel extensively (including occasional nights away) Confidence transporting children and young people in sometimes stressful or difficult situations A full driving licence For more information about this post please contact Amanda Hartley, Fostering Service Manager, on (phone number removed). To be considered, please apply and we will be in touch. No agencies please. Foster Care Associates Scotland is an equal opportunities employer and has been awarded Disability Confident Employer status by Jobcentre Plus. The successful applicant will be subject to an enhanced PVG check if successful for the position. PandoLogic. Category:Social Services,
Product Quality Assurance Manager The Role We are recruiting a Product Quality Assurance Manager responsible for overseeing product quality, food safety, legality, and integrity across a soft fruit operation, ensuring compliance with customer, retailer, and legislative standards. This role requires a hands-on quality professional with strong communication skills and the ability to work closely with production, harvest, commercial, and technical teams to manage quality performance and resolve issues efficiently. You will play a key role in maintaining high product standards from field to customer in a fast-paced fresh produce environment. Key Responsibilities Quality Assurance & Compliance Ensure all products meet required food safety, legal, integrity, and customer standards Deliver Quality Service Level (QSL) targets for the business and customers Investigate complaints, rejections, and non-conformances, ensuring timely resolution Maintain and improve QA systems in line with BRCGS v9 and retailer requirements Analyse and trend quality data to drive continuous improvement Team Leadership & Development Manage and develop QA and Label Room teams Ensure customer specifications and quality standards are consistently met Promote a right first time culture across production teams Manage the QA budget and support effective resource planning Cross-Functional & Customer Support Work closely with commercial, production, and operational teams to resolve quality issues Support customer visits and technical discussions Build strong relationships with internal and external stakeholders Auditing & Site Engagement Carry out internal and external quality visits Document findings and communicate outcomes to relevant stakeholders Support audit readiness and ongoing compliance activity Contribute to internal initiatives and continuous improvement projects About You Experience in a Quality or Technical role within Fresh Produce Strong knowledge of BRCGS v9, retailer standards, and food safety systems HACCP Level 2 and Food Safety Level 2 TACCP/VACCP training and Lead Auditor training preferred Experience leading or supervising QA teams Confident communicating with customers and internal teams Strong analytical, problem-solving, and IT skills Proactive, detail-focused, and comfortable working in a fast-paced environment Need to have a legal right to work in the UK For further information, please get in touch with Oskar Ballard at MorePeople on (phone number removed) or email (url removed)
Apr 02, 2026
Full time
Product Quality Assurance Manager The Role We are recruiting a Product Quality Assurance Manager responsible for overseeing product quality, food safety, legality, and integrity across a soft fruit operation, ensuring compliance with customer, retailer, and legislative standards. This role requires a hands-on quality professional with strong communication skills and the ability to work closely with production, harvest, commercial, and technical teams to manage quality performance and resolve issues efficiently. You will play a key role in maintaining high product standards from field to customer in a fast-paced fresh produce environment. Key Responsibilities Quality Assurance & Compliance Ensure all products meet required food safety, legal, integrity, and customer standards Deliver Quality Service Level (QSL) targets for the business and customers Investigate complaints, rejections, and non-conformances, ensuring timely resolution Maintain and improve QA systems in line with BRCGS v9 and retailer requirements Analyse and trend quality data to drive continuous improvement Team Leadership & Development Manage and develop QA and Label Room teams Ensure customer specifications and quality standards are consistently met Promote a right first time culture across production teams Manage the QA budget and support effective resource planning Cross-Functional & Customer Support Work closely with commercial, production, and operational teams to resolve quality issues Support customer visits and technical discussions Build strong relationships with internal and external stakeholders Auditing & Site Engagement Carry out internal and external quality visits Document findings and communicate outcomes to relevant stakeholders Support audit readiness and ongoing compliance activity Contribute to internal initiatives and continuous improvement projects About You Experience in a Quality or Technical role within Fresh Produce Strong knowledge of BRCGS v9, retailer standards, and food safety systems HACCP Level 2 and Food Safety Level 2 TACCP/VACCP training and Lead Auditor training preferred Experience leading or supervising QA teams Confident communicating with customers and internal teams Strong analytical, problem-solving, and IT skills Proactive, detail-focused, and comfortable working in a fast-paced environment Need to have a legal right to work in the UK For further information, please get in touch with Oskar Ballard at MorePeople on (phone number removed) or email (url removed)
People Policy Advisor HRUC (Harrow, Richmond and Uxbridge Colleges) is a successful merged college group, based across 5 vibrant campuses. We offer high quality courses, apprenticeships and programmes for young people. We are excited to have launched the People and Organisational Development team in January 2025, which has enabled us to renew and continue our journey to be an Employer of Choice. We are focused on enhancing our employees' experience, maintaining our compliance commitments, and enabling the goals of HRUC. If you want to join us and be part of our next chapter, we would welcome an application from you. Reporting to the People Policy and Organisational Compliance Manager you will support the development, implementation and reviewing of People policies that ensure compliance with legislative requirements and best practices. You will also assist in compliance audits, and providing guidance on policy-related matters to staff across HRUC. It would be helpful for the successful post holder to have experience in both HR operations and HR Policy development. Based at our Uxbridge campus, you will be required to travel to our other sites as necessary. Key responsibilities include: Assisting in the drafting, updating, and reviewing of People policies, ensuring they are in line with legal and regulatory standards and HR Operations. Working with the People Policy and Organisational Compliance Manager to ensure People policies comply with relevant legislation, such as GDPR, equality laws, and safeguarding requirements Implementing internal compliance audits and provide recommendations for improving compliance frameworks Assisting in delivering training sessions to staff on new policies, compliance requirements, and complaints handling procedures Generating reports and data insights to inform improvements in People policies and processes We are seeking to appoint a highly organised and motivated individual who can demonstrate the following: At least 2 years' experience in a policy, compliance, and/or a HR related operational role Strong knowledge of People legislation, including GDPR, equality laws, and safeguarding Proven ability to draft, review, and update policies Ability to understand and implement regulations, policies and guidance Excellent organisational and time management skills, and ability to prioritise a complex workload effectively
Apr 02, 2026
Full time
People Policy Advisor HRUC (Harrow, Richmond and Uxbridge Colleges) is a successful merged college group, based across 5 vibrant campuses. We offer high quality courses, apprenticeships and programmes for young people. We are excited to have launched the People and Organisational Development team in January 2025, which has enabled us to renew and continue our journey to be an Employer of Choice. We are focused on enhancing our employees' experience, maintaining our compliance commitments, and enabling the goals of HRUC. If you want to join us and be part of our next chapter, we would welcome an application from you. Reporting to the People Policy and Organisational Compliance Manager you will support the development, implementation and reviewing of People policies that ensure compliance with legislative requirements and best practices. You will also assist in compliance audits, and providing guidance on policy-related matters to staff across HRUC. It would be helpful for the successful post holder to have experience in both HR operations and HR Policy development. Based at our Uxbridge campus, you will be required to travel to our other sites as necessary. Key responsibilities include: Assisting in the drafting, updating, and reviewing of People policies, ensuring they are in line with legal and regulatory standards and HR Operations. Working with the People Policy and Organisational Compliance Manager to ensure People policies comply with relevant legislation, such as GDPR, equality laws, and safeguarding requirements Implementing internal compliance audits and provide recommendations for improving compliance frameworks Assisting in delivering training sessions to staff on new policies, compliance requirements, and complaints handling procedures Generating reports and data insights to inform improvements in People policies and processes We are seeking to appoint a highly organised and motivated individual who can demonstrate the following: At least 2 years' experience in a policy, compliance, and/or a HR related operational role Strong knowledge of People legislation, including GDPR, equality laws, and safeguarding Proven ability to draft, review, and update policies Ability to understand and implement regulations, policies and guidance Excellent organisational and time management skills, and ability to prioritise a complex workload effectively
We are recruiting on behalf of our client a self-motivated and driven Packhouse supervisor. Reporting to the Senior Operations Manager, you will be responsible for leading a team of Team Leaders and Packing Operatives, ensuring the efficient running of the Packhouse. You will monitor performance of all direct reports on a daily basis and effectively manage the packing process from beginning to end. Working pattern: 5 days out of 7 per week and weekend working will be required. Shift Pattern: 8 hours between the hours of 6am-6pm with flexibility. (This is a seasonal full-time role expected to last until November 2026 however there may be an opportunity to extend the contract over the winter period and beyond) Responsibilities Responsible for the overall safe supervision of Packhouse Operatives, Team Leaders and Despatch Operatives in the production area. Ensure the efficient packing of produce to customer specification, maintaining a right first-time approach. Organise production teams, monitor and drive performance, ensure production downtime is kept to a minimum. Ensure orders are completed in full and on time. Attend meetings and accompany visitors and auditors as required. Organise staff daily/weekly - including preparing rotas and completing timesheets. Organise daily production schedule ensuring all orders are completed in time. Investigate customer complaints. Ensure all staff follow food safety and hygiene protocol. Training of new staff as and when required. Assist with audits. Skills Essential: Previous supervisory experience. Strong leadership skills. Excellent communication and interpersonal skills. Good level of spoken and written English. Strong organisational and time management skills. Competent in Microsoft Office (e.g. Word, Excel). Experience of working in Fast Moving Consumer Goods. Proven ability to motivate individuals and teams. Flexible approach to hours and days worked. Able to work under pressure. Desirable: Health and safety qualification Food safety qualification Knowledge of food safety regulations and quality standards.
Apr 02, 2026
Full time
We are recruiting on behalf of our client a self-motivated and driven Packhouse supervisor. Reporting to the Senior Operations Manager, you will be responsible for leading a team of Team Leaders and Packing Operatives, ensuring the efficient running of the Packhouse. You will monitor performance of all direct reports on a daily basis and effectively manage the packing process from beginning to end. Working pattern: 5 days out of 7 per week and weekend working will be required. Shift Pattern: 8 hours between the hours of 6am-6pm with flexibility. (This is a seasonal full-time role expected to last until November 2026 however there may be an opportunity to extend the contract over the winter period and beyond) Responsibilities Responsible for the overall safe supervision of Packhouse Operatives, Team Leaders and Despatch Operatives in the production area. Ensure the efficient packing of produce to customer specification, maintaining a right first-time approach. Organise production teams, monitor and drive performance, ensure production downtime is kept to a minimum. Ensure orders are completed in full and on time. Attend meetings and accompany visitors and auditors as required. Organise staff daily/weekly - including preparing rotas and completing timesheets. Organise daily production schedule ensuring all orders are completed in time. Investigate customer complaints. Ensure all staff follow food safety and hygiene protocol. Training of new staff as and when required. Assist with audits. Skills Essential: Previous supervisory experience. Strong leadership skills. Excellent communication and interpersonal skills. Good level of spoken and written English. Strong organisational and time management skills. Competent in Microsoft Office (e.g. Word, Excel). Experience of working in Fast Moving Consumer Goods. Proven ability to motivate individuals and teams. Flexible approach to hours and days worked. Able to work under pressure. Desirable: Health and safety qualification Food safety qualification Knowledge of food safety regulations and quality standards.
Our client, a growing regional law firm based in Newbury, Berkshire, is seeking an experienced Risk & Compliance Manager to oversee the day-to-day delivery of the firm's risk and compliance framework. Working closely with partners and legal teams across the business, the successful candidate will ensure regulatory requirements are embedded within the firm while supporting commercial objectives and maintaining high professional standards. Key Responsibilities: • Manage the firm's core compliance controls, including AML, conflicts, complaints, and incident management processes • Provide clear, commercially pragmatic guidance in response to compliance queries from partners and legal teams • Maintain risk registers, breach logs, and complaints records to ensure accurate oversight and reporting • Investigate regulatory issues, incidents, and near misses, identifying root causes and implementing preventative measures • Assist with regulatory reporting and notifications where required • Manage and develop the firm's file review and compliance audit programme • Analyse audit findings to identify trends, risks, and opportunities for improvement • Work with legal teams to implement post-audit remediation and strengthen compliance practices • Support continuous improvement of compliance processes and internal controls • Produce management information and risk reports for senior leadership and governance forums • Provide trend analysis and recommendations to support risk mitigation across the firm • Assist with communications with insurers and support the firm's annual insurance renewal process • Deliver compliance training and induction sessions to legal and support teams • Build strong relationships with partners, fee earners, and operational teams to ensure compliance processes remain effective and practical • Work collaboratively with onboarding, technology, and client experience teams to support compliant and efficient processes • Supervise and support junior members of the compliance team Requirements / Skills / Experience: Essential: • Proven risk and compliance experience within a UK law firm or other regulated professional services environment • Strong working knowledge of AML regulations, complaints handling, and regulatory compliance frameworks • Experience managing compliance incidents, breaches, and investigations • Ability to confidently engage with and influence partners and senior stakeholders • Strong organisational skills with high attention to detail Desirable: • Previous experience managing or mentoring junior compliance staff • Experience delivering compliance training within a professional services environment • Experience supporting regulatory audits and insurance renewal processes Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.
Apr 02, 2026
Full time
Our client, a growing regional law firm based in Newbury, Berkshire, is seeking an experienced Risk & Compliance Manager to oversee the day-to-day delivery of the firm's risk and compliance framework. Working closely with partners and legal teams across the business, the successful candidate will ensure regulatory requirements are embedded within the firm while supporting commercial objectives and maintaining high professional standards. Key Responsibilities: • Manage the firm's core compliance controls, including AML, conflicts, complaints, and incident management processes • Provide clear, commercially pragmatic guidance in response to compliance queries from partners and legal teams • Maintain risk registers, breach logs, and complaints records to ensure accurate oversight and reporting • Investigate regulatory issues, incidents, and near misses, identifying root causes and implementing preventative measures • Assist with regulatory reporting and notifications where required • Manage and develop the firm's file review and compliance audit programme • Analyse audit findings to identify trends, risks, and opportunities for improvement • Work with legal teams to implement post-audit remediation and strengthen compliance practices • Support continuous improvement of compliance processes and internal controls • Produce management information and risk reports for senior leadership and governance forums • Provide trend analysis and recommendations to support risk mitigation across the firm • Assist with communications with insurers and support the firm's annual insurance renewal process • Deliver compliance training and induction sessions to legal and support teams • Build strong relationships with partners, fee earners, and operational teams to ensure compliance processes remain effective and practical • Work collaboratively with onboarding, technology, and client experience teams to support compliant and efficient processes • Supervise and support junior members of the compliance team Requirements / Skills / Experience: Essential: • Proven risk and compliance experience within a UK law firm or other regulated professional services environment • Strong working knowledge of AML regulations, complaints handling, and regulatory compliance frameworks • Experience managing compliance incidents, breaches, and investigations • Ability to confidently engage with and influence partners and senior stakeholders • Strong organisational skills with high attention to detail Desirable: • Previous experience managing or mentoring junior compliance staff • Experience delivering compliance training within a professional services environment • Experience supporting regulatory audits and insurance renewal processes Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.
Job Title: Resident Liaison Officer Location: West London (must be able to travel across the region) Salary: Up to 38,000 (depending on experience) Package: Company vehicle or car allowance + fuel card Overview We are currently recruiting for an experienced and customer-focused Resident Liaison Officer to join a growing team delivering works across West London. This is a key role acting as the main point of contact between residents, site teams, and stakeholders, ensuring projects run smoothly while maintaining excellent customer satisfaction. Key Responsibilities Act as the primary liaison between residents and operational teams during planned works Build and maintain positive relationships with residents, addressing concerns promptly and professionally Clearly communicate project timelines, scope of works, and any disruptions Organise and attend resident meetings, consultations, and drop-in sessions Manage and resolve complaints, ensuring they are handled efficiently and sensitively Keep accurate records of all resident interactions and feedback Work closely with site managers and contractors to ensure minimal disruption to residents Support vulnerable residents, ensuring additional care and consideration is provided where required Assist with access arrangements and ensure residents are kept informed throughout all stages of work Requirements Previous experience in a Resident Liaison Officer or similar customer-facing role (ideally within housing, construction, or property services) Strong communication and interpersonal skills Ability to manage difficult conversations and resolve issues effectively Highly organised with good attention to detail Full UK driving licence and ability to travel across West London Empathetic, approachable, and professional manner What's on Offer Competitive salary up to 38,000 depending on experience Choice of company vehicle or car allowance Fuel card provided Opportunity to work on a variety of projects across West London Supportive and collaborative working environment This is an excellent opportunity for someone who is passionate about delivering high-quality customer service and making a real difference within local communities.
Apr 02, 2026
Full time
Job Title: Resident Liaison Officer Location: West London (must be able to travel across the region) Salary: Up to 38,000 (depending on experience) Package: Company vehicle or car allowance + fuel card Overview We are currently recruiting for an experienced and customer-focused Resident Liaison Officer to join a growing team delivering works across West London. This is a key role acting as the main point of contact between residents, site teams, and stakeholders, ensuring projects run smoothly while maintaining excellent customer satisfaction. Key Responsibilities Act as the primary liaison between residents and operational teams during planned works Build and maintain positive relationships with residents, addressing concerns promptly and professionally Clearly communicate project timelines, scope of works, and any disruptions Organise and attend resident meetings, consultations, and drop-in sessions Manage and resolve complaints, ensuring they are handled efficiently and sensitively Keep accurate records of all resident interactions and feedback Work closely with site managers and contractors to ensure minimal disruption to residents Support vulnerable residents, ensuring additional care and consideration is provided where required Assist with access arrangements and ensure residents are kept informed throughout all stages of work Requirements Previous experience in a Resident Liaison Officer or similar customer-facing role (ideally within housing, construction, or property services) Strong communication and interpersonal skills Ability to manage difficult conversations and resolve issues effectively Highly organised with good attention to detail Full UK driving licence and ability to travel across West London Empathetic, approachable, and professional manner What's on Offer Competitive salary up to 38,000 depending on experience Choice of company vehicle or car allowance Fuel card provided Opportunity to work on a variety of projects across West London Supportive and collaborative working environment This is an excellent opportunity for someone who is passionate about delivering high-quality customer service and making a real difference within local communities.
An excellent opportunity for an experienced General Manager to join a well-established Vehicle Servicing / Repair and MOT Test Centre. Job Type: Full-Time, Permanent. Salary: Competitive Salary, Negotiable Depending on Experience - With Bonus Scheme. Location: West London W14. About The Role: A hands-on leadership role with real autonomy, responsibility and rewards to match your performance. The company are seeking an experienced General Manager to lead a well-established independent garage in West London, overseeing vehicle servicing, repair and MOT testing operations. This is a hands-on role responsible for workflow, staff leadership, customer care, quality control, profitability and the smooth day-to-day running of the workshop. The ideal candidate will have experience working in the independent garage sector and a current DVSA MOT tester's licence, with a strong background in garage operations, team management and customer focused service delivery. In return, we offer a competitive pay package with bonus incentives, all of which are negotiable for the right person, and the opportunity to join a respected business with a long track record of success. Key Responsibilities Manage workflow, staff and customer care to ensure the delivery of quality and profit across the vehicle servicing/ repair and MOT testing operations Maximise turnover and profitability through the sale of labour, parts and materials to fleet and non-fleet customers Quality assure all MOT, servicing and mechanical repair worked undertaken by workshop technicians to market the business effectively to increase brand awareness and to grow the customer base Develop new business opportunities through the introduction of products and services that will enhance the customer offer and diversify the company's income base Devise and use systems for overseeing work in progress, maintain records of comeback repairs to ensure repair and technician involved can be identified Develop and monitor systems for the appropriate use of shop supplies, protect company equipment from theft and abuse, ensure proper maintenance of all equipment and maintain inventory of essential and special tools for current and past model years Responsible for workshop maintenance and cleanliness by maintaining awareness of Health & Safety requirements and implement corrective actions in areas requiring improved housekeeping. To provide regular reporting as required by the Managing Director or his appointed proxy using agreed formats and processes Key performance outputs Meet the weekly sales and profit targets agreed with the managing Director Meet customer satisfaction targets by helping technicians properly diagnose technical problems and direct proper repair procedures Organise workflow and the management of labour man hours in an efficient manner to maximise the use of workshop capacity, while controlling expenses Candidate Requirements DVSA approved MOT tester, City and Guilds level 3 or equivalent 5 - 10 years' experience in the trade Experience of MOT testing a broad range of vehicles Has previously run a garage business or had profit centre accountability Experience of mechanical/ electrical engineering fault finding for the models produced by all the major car and motorcycle manufactures. Experience of dealing effectively with 3rd party suppliers of parts and services including the raising of purchase orders, validating quotes and progress tracking Experience in managing a workshop team using job cards and the efficient allocation of tasks and resources depending on changing priorities Experience of invoicing/ billing and financial reporting procedures Experience of client/ key account management Competencies Able to work under pressure in a fast-paced environment. Delivers work that is 'right first time' and takes direct responsibility for the performance of operations Gets on with the job and makes things happen Team building Able to lead, manage and motivate staff Is able to successfully balance the skills, needs and work styles of individual staff against the requirements of output and performance Flexible Organisation and Planning Able to prioritise tasks and workflow effectively Attention to detail and accuracy in the planning and delivery of operational duties and job tasks Able to think outside the box when required A self-starter Analysis & Decisiveness A firm and effective decision maker Able to give quick and intelligent responses to questions and issues as they arise Customer Focus Able to communicate effectively with a diverse range of customer groups and customer needs Able to present a positive image as the face of the company Sales focused with the aim of achieving a positive customer experience each time, every time Able to handle and resolve customer complaints to retain customer loyalty If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Apr 02, 2026
Full time
An excellent opportunity for an experienced General Manager to join a well-established Vehicle Servicing / Repair and MOT Test Centre. Job Type: Full-Time, Permanent. Salary: Competitive Salary, Negotiable Depending on Experience - With Bonus Scheme. Location: West London W14. About The Role: A hands-on leadership role with real autonomy, responsibility and rewards to match your performance. The company are seeking an experienced General Manager to lead a well-established independent garage in West London, overseeing vehicle servicing, repair and MOT testing operations. This is a hands-on role responsible for workflow, staff leadership, customer care, quality control, profitability and the smooth day-to-day running of the workshop. The ideal candidate will have experience working in the independent garage sector and a current DVSA MOT tester's licence, with a strong background in garage operations, team management and customer focused service delivery. In return, we offer a competitive pay package with bonus incentives, all of which are negotiable for the right person, and the opportunity to join a respected business with a long track record of success. Key Responsibilities Manage workflow, staff and customer care to ensure the delivery of quality and profit across the vehicle servicing/ repair and MOT testing operations Maximise turnover and profitability through the sale of labour, parts and materials to fleet and non-fleet customers Quality assure all MOT, servicing and mechanical repair worked undertaken by workshop technicians to market the business effectively to increase brand awareness and to grow the customer base Develop new business opportunities through the introduction of products and services that will enhance the customer offer and diversify the company's income base Devise and use systems for overseeing work in progress, maintain records of comeback repairs to ensure repair and technician involved can be identified Develop and monitor systems for the appropriate use of shop supplies, protect company equipment from theft and abuse, ensure proper maintenance of all equipment and maintain inventory of essential and special tools for current and past model years Responsible for workshop maintenance and cleanliness by maintaining awareness of Health & Safety requirements and implement corrective actions in areas requiring improved housekeeping. To provide regular reporting as required by the Managing Director or his appointed proxy using agreed formats and processes Key performance outputs Meet the weekly sales and profit targets agreed with the managing Director Meet customer satisfaction targets by helping technicians properly diagnose technical problems and direct proper repair procedures Organise workflow and the management of labour man hours in an efficient manner to maximise the use of workshop capacity, while controlling expenses Candidate Requirements DVSA approved MOT tester, City and Guilds level 3 or equivalent 5 - 10 years' experience in the trade Experience of MOT testing a broad range of vehicles Has previously run a garage business or had profit centre accountability Experience of mechanical/ electrical engineering fault finding for the models produced by all the major car and motorcycle manufactures. Experience of dealing effectively with 3rd party suppliers of parts and services including the raising of purchase orders, validating quotes and progress tracking Experience in managing a workshop team using job cards and the efficient allocation of tasks and resources depending on changing priorities Experience of invoicing/ billing and financial reporting procedures Experience of client/ key account management Competencies Able to work under pressure in a fast-paced environment. Delivers work that is 'right first time' and takes direct responsibility for the performance of operations Gets on with the job and makes things happen Team building Able to lead, manage and motivate staff Is able to successfully balance the skills, needs and work styles of individual staff against the requirements of output and performance Flexible Organisation and Planning Able to prioritise tasks and workflow effectively Attention to detail and accuracy in the planning and delivery of operational duties and job tasks Able to think outside the box when required A self-starter Analysis & Decisiveness A firm and effective decision maker Able to give quick and intelligent responses to questions and issues as they arise Customer Focus Able to communicate effectively with a diverse range of customer groups and customer needs Able to present a positive image as the face of the company Sales focused with the aim of achieving a positive customer experience each time, every time Able to handle and resolve customer complaints to retain customer loyalty If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Professional Standards Education Officer (PSEO) £24,000 pa plus excellent benefits (£40,000 FTE) Part-time, 3 days per week Hybrid - mostly online working from home Are you an experienced acupuncture practitioner interested in joining the BAcC staff team in a key role that will help protect both practising acupuncturists and the public? The Professional Standards Education Officer (PSEO) will be at the forefront of supporting BAcC members to work safely and manage the risks of their practice. You will also have a great positive impact on public protection and fostering trust across UK and global institutions in the practice of acupuncture. This will be a varied role, involving all stages of developing and updating policy and communicating it to the membership. You will work as part of our wonderful team, alongside our Safe Practice Officer, Research and Policy Manager, and our Professional Conduct Officers. You will also act as a link with the BAcC's insurer in-house risk and legal support and connect to professionals across other UK healthcare regulators. As the Secretary to the Education Committee, you will support the BAcC's newly integrated education and accreditation function and assist the Chair and committee in guiding the future of acupuncture accreditation in the UK. It is anticipated that your time will be split approximately two days per week in the risk management and safe practice support role, and one day per week in the education support role. These two functions have great synergy; you will facilitate the key connection between the BAcC and college accreditation by transmitting risk mitigation strategies and taking college feedback on new risks to update policy. The work will be varied and interesting and, most importantly, you will be able to make a huge and tangible difference to the community. It is an exciting time right now at the BAcC as we are transforming the way we work. We are moving from a passive repository of safe practice information to an evolving, active support service for members where they need it most. The work you do in this role will not only help other acupuncturists navigate difficult situations and avoid complaints, but it will enable them to be fully protected in the rare event that a claim or complaint comes in. We seek candidates with: Essential skills strong written communication skills to simplify complex risk information and produce engaging content the ability to work independently, prioritise workload, and manage your own schedule in a mostly home-based role Desirable skills experience in the provision of education at QAA level 6 or higher (including teaching or college administration) first-hand experience as a practitioner of acupuncture Please see the attached Candidate Pack for the full job description Closing date: 12pm on 7 April 2026 Interviews will be held on 23 April 2026
Apr 02, 2026
Full time
Professional Standards Education Officer (PSEO) £24,000 pa plus excellent benefits (£40,000 FTE) Part-time, 3 days per week Hybrid - mostly online working from home Are you an experienced acupuncture practitioner interested in joining the BAcC staff team in a key role that will help protect both practising acupuncturists and the public? The Professional Standards Education Officer (PSEO) will be at the forefront of supporting BAcC members to work safely and manage the risks of their practice. You will also have a great positive impact on public protection and fostering trust across UK and global institutions in the practice of acupuncture. This will be a varied role, involving all stages of developing and updating policy and communicating it to the membership. You will work as part of our wonderful team, alongside our Safe Practice Officer, Research and Policy Manager, and our Professional Conduct Officers. You will also act as a link with the BAcC's insurer in-house risk and legal support and connect to professionals across other UK healthcare regulators. As the Secretary to the Education Committee, you will support the BAcC's newly integrated education and accreditation function and assist the Chair and committee in guiding the future of acupuncture accreditation in the UK. It is anticipated that your time will be split approximately two days per week in the risk management and safe practice support role, and one day per week in the education support role. These two functions have great synergy; you will facilitate the key connection between the BAcC and college accreditation by transmitting risk mitigation strategies and taking college feedback on new risks to update policy. The work will be varied and interesting and, most importantly, you will be able to make a huge and tangible difference to the community. It is an exciting time right now at the BAcC as we are transforming the way we work. We are moving from a passive repository of safe practice information to an evolving, active support service for members where they need it most. The work you do in this role will not only help other acupuncturists navigate difficult situations and avoid complaints, but it will enable them to be fully protected in the rare event that a claim or complaint comes in. We seek candidates with: Essential skills strong written communication skills to simplify complex risk information and produce engaging content the ability to work independently, prioritise workload, and manage your own schedule in a mostly home-based role Desirable skills experience in the provision of education at QAA level 6 or higher (including teaching or college administration) first-hand experience as a practitioner of acupuncture Please see the attached Candidate Pack for the full job description Closing date: 12pm on 7 April 2026 Interviews will be held on 23 April 2026
