Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £30,000 - £32,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within t
Mar 19, 2026
Full time
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £30,000 - £32,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within t
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £30,000 - £32,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within t
Mar 19, 2026
Full time
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £30,000 - £32,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within t
WELLINGTON MILLS HOUSING CO-OPERATIVE
Lambeth, London
Job Title: Housing Officer Salary: £32,000 - £36,000pa Reports to: Estate Director The Company Wellington Mills Housing Co-op is a resident-run social housing organization, managing 137 dwellings (leasehold and tenants) and a mixture of 108 Garages and Parking Bays, on behalf of Lambeth Council. The company runs from its own secure facility on the estate and is usually manned by two office staff. Job Purpose: To support the Estate Director and Management Committee in providing a generic housing management service, in an efficient and effective manner, to meet KPIs and fulfill our obligations to the London Borough of Lambeth. The post holder will be the first point of contact, to provide a front-counter service to our stakeholders and should have excellent communication and interpersonal skills. Key Responsibilities: To carry out rent and service charge collection and arrears recovery. Carry out tenancy management functions, which include: dealing with voids, viewings, sign-ups, ASB, tenancy and welfare checks. Support tenants to sustain their tenancies, by identifying needs, making referrals and assisting with tenancy related issues. Conduct routine property and estate Inspections and deal with issues that may arise. Assist Estate Director in managing the cleaning, grounds maintenance and repairs contract. Deal with complaints and request for information and ensure residents are kept informed of their rights and obligations. Ensure accurate keeping and update of records, and log sheets maintained. Send batch mail and WhatsApp message to residents and committee members as directed by the Estate Manager and/or Committee members. Plan and coordinate social events for residents as required, and encourage/support resident participation Deal will repair complaints by pre-inspecting, raise works order and update repair system with outcome, ensuring work is carried out within priority time. Also collate and update system with resident's feedback. Update repairs system (CHICS) with progress on invoices and payments as required. Produce reports for Board Meetings as may be required. Assist the Estate Director in arranging meetings, collate and disseminate information to residents and board members as may be required. Assist in producing quarterly Newsletter for distribution and enhancement of service-delivery. Promote resident engagement by ensuring estate noticeboards are kept up to date, accurate and relevant. Administer the sale of FOB keys and Garage access cards for residents and update database. Undertake any other duties that may be required to meet the exigencies of the service. These may be varied from time to time to meet the needs of the service. Skills & Abilities Previous experience essential Be able to demonstrate a good understanding of current housing issues. Must have experience in working for a Housing Organization Be conversant with IT, particularly Northgate, Sage, Microsoft Office, or similar packages. Be able to work with minimum supervision. Must have good written and verbal communication skills. Have excellent problem solving ability and analytical skills Knowledge Understand the role of Tenant Management Organisations Knowledge of income management and debt recovery essential. Working knowledge of welfare benefits and housing legislation Education & Qualifications Good standard of education (minimum GCSE level) Working towards CIH qualification Work Circumstances Ability to work in a non-discriminatory way and in accordance with diversity and equal opportunities policies, and procedures. Ability to be a lone worker and have confidence to carry out home visits May be required to work some weekends and evenings. At all times comply with company policies, procedures, and instructions.
Mar 19, 2026
Full time
Job Title: Housing Officer Salary: £32,000 - £36,000pa Reports to: Estate Director The Company Wellington Mills Housing Co-op is a resident-run social housing organization, managing 137 dwellings (leasehold and tenants) and a mixture of 108 Garages and Parking Bays, on behalf of Lambeth Council. The company runs from its own secure facility on the estate and is usually manned by two office staff. Job Purpose: To support the Estate Director and Management Committee in providing a generic housing management service, in an efficient and effective manner, to meet KPIs and fulfill our obligations to the London Borough of Lambeth. The post holder will be the first point of contact, to provide a front-counter service to our stakeholders and should have excellent communication and interpersonal skills. Key Responsibilities: To carry out rent and service charge collection and arrears recovery. Carry out tenancy management functions, which include: dealing with voids, viewings, sign-ups, ASB, tenancy and welfare checks. Support tenants to sustain their tenancies, by identifying needs, making referrals and assisting with tenancy related issues. Conduct routine property and estate Inspections and deal with issues that may arise. Assist Estate Director in managing the cleaning, grounds maintenance and repairs contract. Deal with complaints and request for information and ensure residents are kept informed of their rights and obligations. Ensure accurate keeping and update of records, and log sheets maintained. Send batch mail and WhatsApp message to residents and committee members as directed by the Estate Manager and/or Committee members. Plan and coordinate social events for residents as required, and encourage/support resident participation Deal will repair complaints by pre-inspecting, raise works order and update repair system with outcome, ensuring work is carried out within priority time. Also collate and update system with resident's feedback. Update repairs system (CHICS) with progress on invoices and payments as required. Produce reports for Board Meetings as may be required. Assist the Estate Director in arranging meetings, collate and disseminate information to residents and board members as may be required. Assist in producing quarterly Newsletter for distribution and enhancement of service-delivery. Promote resident engagement by ensuring estate noticeboards are kept up to date, accurate and relevant. Administer the sale of FOB keys and Garage access cards for residents and update database. Undertake any other duties that may be required to meet the exigencies of the service. These may be varied from time to time to meet the needs of the service. Skills & Abilities Previous experience essential Be able to demonstrate a good understanding of current housing issues. Must have experience in working for a Housing Organization Be conversant with IT, particularly Northgate, Sage, Microsoft Office, or similar packages. Be able to work with minimum supervision. Must have good written and verbal communication skills. Have excellent problem solving ability and analytical skills Knowledge Understand the role of Tenant Management Organisations Knowledge of income management and debt recovery essential. Working knowledge of welfare benefits and housing legislation Education & Qualifications Good standard of education (minimum GCSE level) Working towards CIH qualification Work Circumstances Ability to work in a non-discriminatory way and in accordance with diversity and equal opportunities policies, and procedures. Ability to be a lone worker and have confidence to carry out home visits May be required to work some weekends and evenings. At all times comply with company policies, procedures, and instructions.
Senior customer relations officer (Complaints) - 6 month contract Oliver James are partnered with a Global leader within the Insurance industry, who are recruiting for an expert in complaints handling to join their London office on a contract basis. Main Responsibilities: Accurately managing a complaint caseload Working closely with the FOS Undertaking route cause analysis Contribute to Treating Customers Fairly (TCF) and raising conduct issues Keep up to date with regulatory developments Play a role in improving customer experiences Key Skills: Strong FCA regulatory knowledge for complaints handling Strong understanding of the FOS Excellent communication and interpersonal skills. If this sounds of interest, click apply OR email your interest to BTECH_RESERVED_CHARTICK.
Mar 19, 2026
Contractor
Senior customer relations officer (Complaints) - 6 month contract Oliver James are partnered with a Global leader within the Insurance industry, who are recruiting for an expert in complaints handling to join their London office on a contract basis. Main Responsibilities: Accurately managing a complaint caseload Working closely with the FOS Undertaking route cause analysis Contribute to Treating Customers Fairly (TCF) and raising conduct issues Keep up to date with regulatory developments Play a role in improving customer experiences Key Skills: Strong FCA regulatory knowledge for complaints handling Strong understanding of the FOS Excellent communication and interpersonal skills. If this sounds of interest, click apply OR email your interest to BTECH_RESERVED_CHARTICK.
Diamond Blaque HR Solutions
City Of Westminster, London
Description Our local government clients in Westminster, London, are seeking a highly organised and customer-focused Customer Engagement Officer to join our Customer Engagement Team. This role plays a vital part in ensuring that residents, service users, and partners receive accurate guidance, timely responses, and high-quality support when raising complaints, enquiries, or requests for information. You will act as a first point of contact for complaints-related queries, handle confidential information with care, and ensure all correspondence is accurately logged, assigned and monitored. Your work will support the smooth running of statutory complaint processes, Member Enquiries and Freedom of Information requests across Adult Social Care. Responsibilities Act as the first point of contact for anyone seeking information or support on how to make a complaint Communicate sensitively with callers and visitors, providing clear advice on the complaint procedures. Manage all customer information confidentially and in line with data protection requirements Ensure all correspondence is correctly allocated to the relevant Local Authority and operational team for investigation and response Log and process Member Enquiries to ensure responses are provided within the required five-day timeframe Maintain the Freedom of Information (FOI) log for the Adult Social Care Department, ensuring requests are tracked, information is collated, and deadlines are met. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Level 4 qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong written and verbal communication skills Excellent customer service and interpersonal skills Proficient user of Microsoft Office (Excel, Word, Outlook, Teams) Proven ability to maintain accurate information systems for logging and retrieving records Able to handle sensitive and confidential information securely and professionally Strong attention to detail and commitment to delivering high-quality work Able to build effective working relationships at all levels and demonstrate confidence when influencing stakeholders Outcomes-focused and solution-oriented approach Experience using Netcall, Mosaic or iCasework Understanding of Adult Social Care Awareness of statutory complaints legislation Demonstrates excellent customer care skills Works with accuracy, diligence and a high level of attention to detail Can engage confidently and build trust with colleagues and service users Is proactive, adaptable and committed to improving the customer experience Can manage competing priorities while maintaining high standards Compliance Requirements 3 Years References Enhanced DBS & barred list check Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 19, 2026
Contractor
Description Our local government clients in Westminster, London, are seeking a highly organised and customer-focused Customer Engagement Officer to join our Customer Engagement Team. This role plays a vital part in ensuring that residents, service users, and partners receive accurate guidance, timely responses, and high-quality support when raising complaints, enquiries, or requests for information. You will act as a first point of contact for complaints-related queries, handle confidential information with care, and ensure all correspondence is accurately logged, assigned and monitored. Your work will support the smooth running of statutory complaint processes, Member Enquiries and Freedom of Information requests across Adult Social Care. Responsibilities Act as the first point of contact for anyone seeking information or support on how to make a complaint Communicate sensitively with callers and visitors, providing clear advice on the complaint procedures. Manage all customer information confidentially and in line with data protection requirements Ensure all correspondence is correctly allocated to the relevant Local Authority and operational team for investigation and response Log and process Member Enquiries to ensure responses are provided within the required five-day timeframe Maintain the Freedom of Information (FOI) log for the Adult Social Care Department, ensuring requests are tracked, information is collated, and deadlines are met. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Level 4 qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong written and verbal communication skills Excellent customer service and interpersonal skills Proficient user of Microsoft Office (Excel, Word, Outlook, Teams) Proven ability to maintain accurate information systems for logging and retrieving records Able to handle sensitive and confidential information securely and professionally Strong attention to detail and commitment to delivering high-quality work Able to build effective working relationships at all levels and demonstrate confidence when influencing stakeholders Outcomes-focused and solution-oriented approach Experience using Netcall, Mosaic or iCasework Understanding of Adult Social Care Awareness of statutory complaints legislation Demonstrates excellent customer care skills Works with accuracy, diligence and a high level of attention to detail Can engage confidently and build trust with colleagues and service users Is proactive, adaptable and committed to improving the customer experience Can manage competing priorities while maintaining high standards Compliance Requirements 3 Years References Enhanced DBS & barred list check Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
NJR Recruitment are proud to be partnering exclusively with Protector Insurance to recruit a Complaints Officer for their growing Manchester team. Reporting to the Deputy Chief Compliance Officer, you'll manage the full complaints process and Data Subject Access Requests (DSARs), ensuring fair, timely outcomes in line with FCA DISP and GDPR. The role is central to improving processes, identifying root causes, and supporting good customer outcomes. Responsibilities: Complaints Handling: Managing the end-to-end complaints process in line with FCA DISP requirements. Completing root cause analysis to identify trends, systemic issues, and improvement opportunities. Providing training and support to staff on effective complaints handling. Data Subject Access Requests (DSARs): Acting as the primary contact for DSARs and responding within statutory timeframes. Working with internal teams to collate, review, and redact information accurately and securely. Maintaining a full log of DSARs and monitoring related risks and controls. Reporting & Improvement: Preparing monthly and quarterly root cause analysis reports for senior management. Supporting the Deputy Chief Compliance Officer with compliance reports on conduct risk, complaint trends, and DSAR activity. Championing continual improvement using data-driven insights to reduce risk and support fair customer outcomes. Requirements: Degree in Law, Business, Compliance or equivalent experience. Professional qualifications (ICA, CII or similar) are desirable. Proven complaints handling or compliance experience within general insurance. Experience with commercial property, public sector or housing association property claim complaints is highly desirable. Strong knowledge of FCA regulations (DISP, conduct risk, Consumer Duty) and GDPR. Excellent organisation, prioritisation, written and verbal communication. Strong analytical skills and attention to detail. Attributes: Collaborative, proactive, adaptable, and confident working independently. High integrity and commitment to fair customer outcomes. KPIs : Timely, fair and accurate handling of complaints and DSARs. Compliance with FCA conduct risk standards and DISP rules. Quality and timeliness of monthly and quarterly reporting. Benefits: Competitive base salary plus performance-based bonus. Excellent pension. Private medical insurance with cashback scheme. Hybrid working opportunities after probation. 25 days' holiday plus your birthday off. Paid wellbeing days. Enhanced family-friendly policies. Career development support, including professional qualification funding and internal training programmes. Employee assistance programme. Group life insurance. Cycle to work scheme. Season ticket loan. Perks scheme for discounts on popular brands. If you have strong complaints handling experience within the commercial insurance space and a focus on delivering fair outcomes, we'd be keen to hear from you. Ready to take on an exciting and rewarding complaints role? Reach out now to our specialist team and quote job reference NJR16259 for a confidential conversation.
Mar 19, 2026
Full time
NJR Recruitment are proud to be partnering exclusively with Protector Insurance to recruit a Complaints Officer for their growing Manchester team. Reporting to the Deputy Chief Compliance Officer, you'll manage the full complaints process and Data Subject Access Requests (DSARs), ensuring fair, timely outcomes in line with FCA DISP and GDPR. The role is central to improving processes, identifying root causes, and supporting good customer outcomes. Responsibilities: Complaints Handling: Managing the end-to-end complaints process in line with FCA DISP requirements. Completing root cause analysis to identify trends, systemic issues, and improvement opportunities. Providing training and support to staff on effective complaints handling. Data Subject Access Requests (DSARs): Acting as the primary contact for DSARs and responding within statutory timeframes. Working with internal teams to collate, review, and redact information accurately and securely. Maintaining a full log of DSARs and monitoring related risks and controls. Reporting & Improvement: Preparing monthly and quarterly root cause analysis reports for senior management. Supporting the Deputy Chief Compliance Officer with compliance reports on conduct risk, complaint trends, and DSAR activity. Championing continual improvement using data-driven insights to reduce risk and support fair customer outcomes. Requirements: Degree in Law, Business, Compliance or equivalent experience. Professional qualifications (ICA, CII or similar) are desirable. Proven complaints handling or compliance experience within general insurance. Experience with commercial property, public sector or housing association property claim complaints is highly desirable. Strong knowledge of FCA regulations (DISP, conduct risk, Consumer Duty) and GDPR. Excellent organisation, prioritisation, written and verbal communication. Strong analytical skills and attention to detail. Attributes: Collaborative, proactive, adaptable, and confident working independently. High integrity and commitment to fair customer outcomes. KPIs : Timely, fair and accurate handling of complaints and DSARs. Compliance with FCA conduct risk standards and DISP rules. Quality and timeliness of monthly and quarterly reporting. Benefits: Competitive base salary plus performance-based bonus. Excellent pension. Private medical insurance with cashback scheme. Hybrid working opportunities after probation. 25 days' holiday plus your birthday off. Paid wellbeing days. Enhanced family-friendly policies. Career development support, including professional qualification funding and internal training programmes. Employee assistance programme. Group life insurance. Cycle to work scheme. Season ticket loan. Perks scheme for discounts on popular brands. If you have strong complaints handling experience within the commercial insurance space and a focus on delivering fair outcomes, we'd be keen to hear from you. Ready to take on an exciting and rewarding complaints role? Reach out now to our specialist team and quote job reference NJR16259 for a confidential conversation.
Complaints Resolution Officer We are looking for a Complaints Resolution Officer to join a busy legal and governance team, providing a high-quality complaints handling and investigation service across a wide range of service areas. The role involves managing and investigating complaints, providing advice and guidance on complaints processes, and supporting services to resolve issues effectively while ensuring learning and improvement. Key Responsibilities Investigate and manage customer complaints in line with service standards and complaints procedures Provide advice and guidance to teams on complaints handling and resolution Draft detailed investigation reports and correspondence for review and approval Analyse complaint trends and produce reports to support service improvement Support delivery of complaints training and guidance to staff Liaise with senior managers, stakeholders and external partners during investigations Maintain accurate records using case management systems and ensure compliance with data protection requirements About You Experience handling, investigating or responding to customer complaints Strong communication, investigation and report writing skills Ability to remain objective and professional in challenging situations Experience working in a customer service or case management environment Knowledge of complaints procedures and regulatory guidance is desirable
Mar 19, 2026
Contractor
Complaints Resolution Officer We are looking for a Complaints Resolution Officer to join a busy legal and governance team, providing a high-quality complaints handling and investigation service across a wide range of service areas. The role involves managing and investigating complaints, providing advice and guidance on complaints processes, and supporting services to resolve issues effectively while ensuring learning and improvement. Key Responsibilities Investigate and manage customer complaints in line with service standards and complaints procedures Provide advice and guidance to teams on complaints handling and resolution Draft detailed investigation reports and correspondence for review and approval Analyse complaint trends and produce reports to support service improvement Support delivery of complaints training and guidance to staff Liaise with senior managers, stakeholders and external partners during investigations Maintain accurate records using case management systems and ensure compliance with data protection requirements About You Experience handling, investigating or responding to customer complaints Strong communication, investigation and report writing skills Ability to remain objective and professional in challenging situations Experience working in a customer service or case management environment Knowledge of complaints procedures and regulatory guidance is desirable
Executive Director (SMF3) & Head of compliance / MLRO (SMF16/17) Canary Wharf Permanent Hybrid (3/2 split) Up to £110,000 cer Financial are working alongside a boutique asset manager who are based in Canary Wharf. They are seeking an Executive Director (SMF3) & Head of compliance / MLRO (SMF16/17) to work with them on a permanent basis. The responsibilities of the candidate will include: SMF3 (Executive Asset Management Lead): Holds overall responsibility for the firm's asset management business, including investment operations and governance. Oversees investment frameworks, strategy approvals, and risk limits. Ensures robust portfolio governance (valuation, performance, conflicts, best execution). Accountable for the firm's risk management framework across market, liquidity, operational, and regulatory risks. Ensures compliance with FCA rules and UK regulatory standards. Oversees financial performance, budgeting, and resource allocation. Acts as the main senior contact with regulators. Ensures clear allocation and oversight of senior management responsibilities. SMF16/17 (Compliance & AML Lead) Acts as Compliance Officer and Money Laundering Reporting Officer. Designs and maintains compliance and AML/CTF frameworks in line with FCA requirements. Monitors and implements regulatory changes across the firm. Oversees day-to-day compliance activities and second-line controls. Manages client due diligence (CDD/EDD/KYC) and onboarding processes. Supports SM&CR requirements (certification, Conduct Rules, responsibilities). Maintains compliance policies, procedures, and controls. Handles regulatory reporting, communications, and inspections. Investigates complaints and compliance incidents. Delivers compliance and AML training. Supports monitoring, assurance, and internal audit processes. The successful candidate will have: At least 7 years' senior experience in UK asset management, or prior approval as an SMF3/16/17 with significant leadership responsibilities. Strong knowledge of UK regulatory frameworks, including FCA rules, SM&CR, and Conduct Rules. Proven experience in investment governance, portfolio management, and asset management operations. Experience working with boards, regulators, and senior stakeholders. Solid understanding of risk management and internal controls. Professional qualifications (e.g. CFA, ACA, MBA) are desirable.
Mar 19, 2026
Full time
Executive Director (SMF3) & Head of compliance / MLRO (SMF16/17) Canary Wharf Permanent Hybrid (3/2 split) Up to £110,000 cer Financial are working alongside a boutique asset manager who are based in Canary Wharf. They are seeking an Executive Director (SMF3) & Head of compliance / MLRO (SMF16/17) to work with them on a permanent basis. The responsibilities of the candidate will include: SMF3 (Executive Asset Management Lead): Holds overall responsibility for the firm's asset management business, including investment operations and governance. Oversees investment frameworks, strategy approvals, and risk limits. Ensures robust portfolio governance (valuation, performance, conflicts, best execution). Accountable for the firm's risk management framework across market, liquidity, operational, and regulatory risks. Ensures compliance with FCA rules and UK regulatory standards. Oversees financial performance, budgeting, and resource allocation. Acts as the main senior contact with regulators. Ensures clear allocation and oversight of senior management responsibilities. SMF16/17 (Compliance & AML Lead) Acts as Compliance Officer and Money Laundering Reporting Officer. Designs and maintains compliance and AML/CTF frameworks in line with FCA requirements. Monitors and implements regulatory changes across the firm. Oversees day-to-day compliance activities and second-line controls. Manages client due diligence (CDD/EDD/KYC) and onboarding processes. Supports SM&CR requirements (certification, Conduct Rules, responsibilities). Maintains compliance policies, procedures, and controls. Handles regulatory reporting, communications, and inspections. Investigates complaints and compliance incidents. Delivers compliance and AML training. Supports monitoring, assurance, and internal audit processes. The successful candidate will have: At least 7 years' senior experience in UK asset management, or prior approval as an SMF3/16/17 with significant leadership responsibilities. Strong knowledge of UK regulatory frameworks, including FCA rules, SM&CR, and Conduct Rules. Proven experience in investment governance, portfolio management, and asset management operations. Experience working with boards, regulators, and senior stakeholders. Solid understanding of risk management and internal controls. Professional qualifications (e.g. CFA, ACA, MBA) are desirable.
G2 Recruitment Group Limited
South Weston, Oxfordshire
I am currently assisting my client, to identify a Private Sector Housing Officer to join their team on a 6-month contract, to carry out enforcement action, HHSRS inspections and HMO Licensing Private Sector Housing Officer Contract: 6 months Rate: 40.00 per hour Hours: Full time Location: South West Key Responsibilities Investigate complaints relating to private sector housing and assess landlord compliance with relevant legislation Carry out property inspections and undertake Housing Health and Safety Rating System (HHSRS) assessments Prepare and serve enforcement documentation, including improvement notices, prohibition orders, civil penalties, and prosecution files Provide advice and guidance to tenants and landlords on housing standards, legal rights, remedies, and compliance requirements Support and progress cases involving illegal eviction, harassment, and other unlawful landlord practices Manage a complex enforcement caseload in accordance with council policy, statutory guidance, and best practice Essential Requirements Vast experience in Private Sector Housing Knowledge of housing legislation including Housing Act 2004 Full UK driving licence and access to a vehicle DBS Check Feel free to give me a call on (phone number removed) to have a confidential chat regarding this position, or refer someone for this position. Kind Regards, Sakaar Lama
Mar 19, 2026
Contractor
I am currently assisting my client, to identify a Private Sector Housing Officer to join their team on a 6-month contract, to carry out enforcement action, HHSRS inspections and HMO Licensing Private Sector Housing Officer Contract: 6 months Rate: 40.00 per hour Hours: Full time Location: South West Key Responsibilities Investigate complaints relating to private sector housing and assess landlord compliance with relevant legislation Carry out property inspections and undertake Housing Health and Safety Rating System (HHSRS) assessments Prepare and serve enforcement documentation, including improvement notices, prohibition orders, civil penalties, and prosecution files Provide advice and guidance to tenants and landlords on housing standards, legal rights, remedies, and compliance requirements Support and progress cases involving illegal eviction, harassment, and other unlawful landlord practices Manage a complex enforcement caseload in accordance with council policy, statutory guidance, and best practice Essential Requirements Vast experience in Private Sector Housing Knowledge of housing legislation including Housing Act 2004 Full UK driving licence and access to a vehicle DBS Check Feel free to give me a call on (phone number removed) to have a confidential chat regarding this position, or refer someone for this position. Kind Regards, Sakaar Lama
Jackson Civil Engineering is dynamic, innovative, and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. As a result, our people enjoy working on some of the most exciting and varied projects. We want our people to succeed both in work and life, and to support this we promote a healthy, productive, and flexible working environment that respects work life balance. We are now recruiting for a Public Liaison Officer to work in our Northern Region. Due to the job role, there may be a need to work occasional evenings. Previous experience in a similar public or stakeholder interface role is desirable. The main purpose of this role is to manage communications with clients, stakeholders and the general public, using all forms of media and communication to build, maintain and manage the reputation of the business. This role will specifically support the following schemes in areas including: Barton Upon Humber Skipton Lowdham Lincolnshire (multiple sites) Main Duties: Dealing with Stakeholders and advising them of upcoming works Stakeholder Management Developing a customer complaints process and dealing with complaints in a timely manner Monitoring complaint data to identify trends and logging complaints on a monthly basis Communication with internal and external clients, PR and JCE senior management Attend and contribute to regular process meetings with the project team Compilation of monthly reports Organisation of regular public exhibitions Organising and undertaking newsletters and press releases Going on site visits and taking site photos Having involvement of insurance claims Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme Involvement with partnering workshops Liaison with local schools including arranging presentations and events Preparing for and assisting in the hosting of Considerate Contractors scheme audits Development of social value initiatives Are you the person we are looking for? We are seeking a confident communicator with excellent public-facing skills, strong organisational ability, and creativity. You should be able to work well under pressure, manage multiple tasks, and demonstrate excellent time management. Prior experience in stakeholder and public engagement is essential. Proficiency in Word, Excel, Outlook, and PowerPoint is required. Due to the nature of this role a full UK driving licence is required as it involves travelling to various local sites / project catchment areas. Excellent benefits package and personal development opportunities: We don t just offer a great place to work with a supportive, family atmosphere. We also offer: Life assurance cover (4x annual salary) Company pension scheme (we match up to 8%) Company car The great escape leave off 2 early every Friday 25 days holiday (pro rata) plus bank holidays (with an option of buying more holiday) Extensive training programmes Employee Assistance Programme Employee benefits platform Free on-site parking Company social calendar Regular fun days and a broad range of charity events A supportive business that genuinely wants to help you progress in your career. We are committed to providing equal opportunities for all staff and welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy or maternity, race, religion or belief, or marriage and civil partnership status. We place great importance on inclusive recruitment and will do everything we can to support applicants who may require reasonable adjustments during the recruitment process. Please let us know if you need any additional assistance or adjustments. Due to the high volume of applications we receive, we are not always able to respond to unsuccessful candidates individually. If you have not heard from us within two weeks of submitting your application, please assume that on this occasion your application has not been successful.
Mar 19, 2026
Full time
Jackson Civil Engineering is dynamic, innovative, and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. As a result, our people enjoy working on some of the most exciting and varied projects. We want our people to succeed both in work and life, and to support this we promote a healthy, productive, and flexible working environment that respects work life balance. We are now recruiting for a Public Liaison Officer to work in our Northern Region. Due to the job role, there may be a need to work occasional evenings. Previous experience in a similar public or stakeholder interface role is desirable. The main purpose of this role is to manage communications with clients, stakeholders and the general public, using all forms of media and communication to build, maintain and manage the reputation of the business. This role will specifically support the following schemes in areas including: Barton Upon Humber Skipton Lowdham Lincolnshire (multiple sites) Main Duties: Dealing with Stakeholders and advising them of upcoming works Stakeholder Management Developing a customer complaints process and dealing with complaints in a timely manner Monitoring complaint data to identify trends and logging complaints on a monthly basis Communication with internal and external clients, PR and JCE senior management Attend and contribute to regular process meetings with the project team Compilation of monthly reports Organisation of regular public exhibitions Organising and undertaking newsletters and press releases Going on site visits and taking site photos Having involvement of insurance claims Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme Involvement with partnering workshops Liaison with local schools including arranging presentations and events Preparing for and assisting in the hosting of Considerate Contractors scheme audits Development of social value initiatives Are you the person we are looking for? We are seeking a confident communicator with excellent public-facing skills, strong organisational ability, and creativity. You should be able to work well under pressure, manage multiple tasks, and demonstrate excellent time management. Prior experience in stakeholder and public engagement is essential. Proficiency in Word, Excel, Outlook, and PowerPoint is required. Due to the nature of this role a full UK driving licence is required as it involves travelling to various local sites / project catchment areas. Excellent benefits package and personal development opportunities: We don t just offer a great place to work with a supportive, family atmosphere. We also offer: Life assurance cover (4x annual salary) Company pension scheme (we match up to 8%) Company car The great escape leave off 2 early every Friday 25 days holiday (pro rata) plus bank holidays (with an option of buying more holiday) Extensive training programmes Employee Assistance Programme Employee benefits platform Free on-site parking Company social calendar Regular fun days and a broad range of charity events A supportive business that genuinely wants to help you progress in your career. We are committed to providing equal opportunities for all staff and welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy or maternity, race, religion or belief, or marriage and civil partnership status. We place great importance on inclusive recruitment and will do everything we can to support applicants who may require reasonable adjustments during the recruitment process. Please let us know if you need any additional assistance or adjustments. Due to the high volume of applications we receive, we are not always able to respond to unsuccessful candidates individually. If you have not heard from us within two weeks of submitting your application, please assume that on this occasion your application has not been successful.
Client Local Authority in Newham Job Title Leasehold Programme Manager Pay Rate 24.37 an hour PAYE/ 31.81 an hour UMBRELLA( 53,373 p.a.) Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To lead the dedicated Leaseholder Engagement Team responsible for delivering the engagement, communications, consultation, and enforcement-support functions of the Council's Flat Entrance Door (FED) Programme of Replacement across approximately 7,267 leasehold properties Key Responsibilities Programme Coordination and Planning Lead the planning and delivery of the FED Programme engagement workstream, ensuring alignment with overall programme milestones Develop and maintain the programme engagement plan, including phased rollout across high-rise, medium-rise, and low-rise stock Coordinate the team's activities to ensure efficient caseload management across 7,267 properties Monitor programme progress and report monthly to the FED Programme Board on KPIs, risks, and issues Team Management and Supervision Line manage three Leasehold Engagement Officers, including recruitment, induction, supervision, and performance management Allocate caseloads and monitor individual officer workloads to ensure equitable distribution and timely delivery Provide coaching, guidance, and support to team members on complex cases and difficult conversations Conduct regular 1:1 supervision meetings and team meetings to maintain communication and morale Section 20 Consultation Management Oversee the Section 20 consultation process, ensuring all statutory requirements and timescales are met Quality-assure all S20 documentation (Notice of Intention, Notice of Estimates, notification of award) before issue Liaise with Legal Services to ensure consultation materials are legally compliant and defensible Manage the processing of leaseholder observations and contractor nominations Escalation and Complex Case Management Act as the escalation point for complex, disputed, or sensitive cases requiring senior decision-making Handle complaints and formal representations from leaseholders or their representatives Liaise with Legal Services on potential FTT challenges and enforcement proceedings Make decisions on self-replacement opt-out applications where compliance with specification is uncertain Enforcement Protocol Oversight Oversee the initiation of the graduated enforcement protocol (Stages 1-4A) for non-participating leaseholders Ensure adequate evidence and documentation is compiled to support enforcement action Coordinate with Legal Services on breach notices, Section 146 notices, and forfeiture proceedings Essential Criteria Substantial experience in leasehold management, housing management, or a related field Proven experience of managing and supervising a team in a high-volume, target-driven environment Strong knowledge of the Landlord and Tenant Act 1985, including Section 20 consultation requirements Experience of managing statutory consultation processes with strict legal timescales Excellent communication skills, both written and verbal, with the ability to explain complex issues clearly Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 19, 2026
Contractor
Client Local Authority in Newham Job Title Leasehold Programme Manager Pay Rate 24.37 an hour PAYE/ 31.81 an hour UMBRELLA( 53,373 p.a.) Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration 18 Month Contract Location HYBRID WORKING-2-3 Days in Dockside office,newham Description 1. Purpose of the Role To lead the dedicated Leaseholder Engagement Team responsible for delivering the engagement, communications, consultation, and enforcement-support functions of the Council's Flat Entrance Door (FED) Programme of Replacement across approximately 7,267 leasehold properties Key Responsibilities Programme Coordination and Planning Lead the planning and delivery of the FED Programme engagement workstream, ensuring alignment with overall programme milestones Develop and maintain the programme engagement plan, including phased rollout across high-rise, medium-rise, and low-rise stock Coordinate the team's activities to ensure efficient caseload management across 7,267 properties Monitor programme progress and report monthly to the FED Programme Board on KPIs, risks, and issues Team Management and Supervision Line manage three Leasehold Engagement Officers, including recruitment, induction, supervision, and performance management Allocate caseloads and monitor individual officer workloads to ensure equitable distribution and timely delivery Provide coaching, guidance, and support to team members on complex cases and difficult conversations Conduct regular 1:1 supervision meetings and team meetings to maintain communication and morale Section 20 Consultation Management Oversee the Section 20 consultation process, ensuring all statutory requirements and timescales are met Quality-assure all S20 documentation (Notice of Intention, Notice of Estimates, notification of award) before issue Liaise with Legal Services to ensure consultation materials are legally compliant and defensible Manage the processing of leaseholder observations and contractor nominations Escalation and Complex Case Management Act as the escalation point for complex, disputed, or sensitive cases requiring senior decision-making Handle complaints and formal representations from leaseholders or their representatives Liaise with Legal Services on potential FTT challenges and enforcement proceedings Make decisions on self-replacement opt-out applications where compliance with specification is uncertain Enforcement Protocol Oversight Oversee the initiation of the graduated enforcement protocol (Stages 1-4A) for non-participating leaseholders Ensure adequate evidence and documentation is compiled to support enforcement action Coordinate with Legal Services on breach notices, Section 146 notices, and forfeiture proceedings Essential Criteria Substantial experience in leasehold management, housing management, or a related field Proven experience of managing and supervising a team in a high-volume, target-driven environment Strong knowledge of the Landlord and Tenant Act 1985, including Section 20 consultation requirements Experience of managing statutory consultation processes with strict legal timescales Excellent communication skills, both written and verbal, with the ability to explain complex issues clearly Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Howells Solutions Limited
Kingston Upon Thames, Surrey
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £30,000 - £32,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames click apply for full job details
Mar 19, 2026
Full time
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £30,000 - £32,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames click apply for full job details
Housing Officer Our client based in East London provide housing management services in partnership with local authorities and are currently looking for a Housing officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Dealing with queries from tenants Dealing with complaints and handling them in a professional manner Dealing with anti-social behaviour and liaising with relevant persons to resolve Working across two sites 5-7 minutes walk apart Being understanding and empathetic towards tenants who are vulnerable Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing Liaising with contractors Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Mar 19, 2026
Full time
Housing Officer Our client based in East London provide housing management services in partnership with local authorities and are currently looking for a Housing officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Dealing with queries from tenants Dealing with complaints and handling them in a professional manner Dealing with anti-social behaviour and liaising with relevant persons to resolve Working across two sites 5-7 minutes walk apart Being understanding and empathetic towards tenants who are vulnerable Liaising with local authorities regarding urgent placement or movement of current tenants to safe housing Liaising with contractors Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Mar 19, 2026
Contractor
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
My Glasgow based client is seeking a Maintenance Officer to join them on a temporary basis. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association, the position will last 3 months but could last longer. To find out more please apply or call Alasdair on (phone number removed)
Mar 19, 2026
Seasonal
My Glasgow based client is seeking a Maintenance Officer to join them on a temporary basis. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association, the position will last 3 months but could last longer. To find out more please apply or call Alasdair on (phone number removed)
Spencer Clarke Group are seeking a Housing Enforcement Officer for a Local Authority Client in North East Lincolnshire. In this role, you will investigate poor housing conditions, carry out HHSRS inspections, and take proportionate enforcement action to improve standards across the private rented sector, including HMOs. Duties: Investigate complaints and inspect private rented properties, including HMOs, to identify housing hazards using HHSRS. Take informal and formal enforcement action, including serving notices and monitoring remedial works. Assess, licence and monitor HMOs and other licenced properties to ensure ongoing compliance. Gather evidence and conduct interviews under caution in line with relevant legislation. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in housing standards and enforcement within the private rented sector. Practical experience carrying out HHSRS inspections and hazard assessments. Experience of HMO licensing alongside broader housing enforcement work. Experience gathering evidence and undertaking formal enforcement action, including interviews under caution. What's on offer: Salary: 24ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Mar 19, 2026
Contractor
Spencer Clarke Group are seeking a Housing Enforcement Officer for a Local Authority Client in North East Lincolnshire. In this role, you will investigate poor housing conditions, carry out HHSRS inspections, and take proportionate enforcement action to improve standards across the private rented sector, including HMOs. Duties: Investigate complaints and inspect private rented properties, including HMOs, to identify housing hazards using HHSRS. Take informal and formal enforcement action, including serving notices and monitoring remedial works. Assess, licence and monitor HMOs and other licenced properties to ensure ongoing compliance. Gather evidence and conduct interviews under caution in line with relevant legislation. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in housing standards and enforcement within the private rented sector. Practical experience carrying out HHSRS inspections and hazard assessments. Experience of HMO licensing alongside broader housing enforcement work. Experience gathering evidence and undertaking formal enforcement action, including interviews under caution. What's on offer: Salary: 24ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Job Description Legal Counsel (General) Tower 42, London Hybrid working - 1-2 days per week in office Full Time - 37.5 Hours Are you looking to make the move from private practice to in-house? Perhaps you are already in an in-house role and looking to move to gain experience in a new industry? We have an exciting opportunity for you to join our close-knit legal team as Legal Counsel on a permanent basis. This role will suit an enthusiastic team player who is thoughtful and interested in having a varied and engaging workload. The position is London based with incredible office views of the city skyline. We are currently hybrid working, going into the office one or two days a week, although the office is open all week if required. As Legal Counsel you will provide advice and assistance to all areas of the business and report directly to the Head of Legal, with support from other members of the legal team. The Type of Work You Will Be Doing: Providing commercially focused legal advice in a timely manner Reviewing, drafting and negotiating a wide range of commercial contracts (ranging from NDAs to apprentice agreements, student placement agreements, license agreements and goods and services agreements) Advising the business on employment law matters with support from external counsel (previous experience helpful but not essential) Providing support and advice to the business for inquests, advising on witness statements and investigation reports, liaising with coroner's officers and external counsel for attendance at hearings. (previous experience helpful but not essential) Providing legal support on ad-hoc projects, corporate governance, compliance and other business development opportunities Assisting on Data Protection Act and UKGDPR matters Assisting with patient complaints and other disputes that arise within the commercial, employment and regulatory aspects of the business Legal Research - advising on legal developments and regulatory changes and updating the business on these through training Maintaining Legal Team know-how, precedents and templates. Supporting senior lawyers within the team on more complex matters Minute taking at various company meetings Essential Skills and Experience: 1-3 year PQE with experience of corporate and commercial law ( guide only) Training at a UK or international law firm or well-regarded in-house legal team Ability to work autonomously and in a team Good understanding of contract law Ability to communicate effectively in group settings and before senior management Ability to work under pressure where necessary Well organised and able to work to deadlines managing a number of projects simultaneously Excellent interpersonal skills and willingness to learn and develop Desired Skills and Experience: A general understanding of risk management Awareness of, or interest in the healthcare sector Why join us? At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people: Health, Wellbeing & Financial Security Private Medical Cover, with the option to add your partner and dependants Discounted Bupa Dental Insurance Life Assurance (Death in Service) x3 your base salary Private Pension, with Ramsay matching up to 5% after a qualifying period Employee Assistance Programme Work-Life Balance 25 days annual leave + bank holidays, with the option to buy or sell additional days Flexible shift patterns, where possible Family friendly policies including enhanced parental leave Volunteer leave to support causes that matter to you Career Development & Recognition Training and Development via the Ramsay Academy to support your career development Colleague recognition programme to celebrate our people Lifestyle & Everyday Perks Access to our benefits platform, offering a wide range of discounts Cycle2Work scheme About Us: Ramsay Health Care UK is one of the leading independent healthcare providers in England. Our facilities provide a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, diagnostic services and physiotherapy. The global Ramsay group of businesses operate hundreds of high-quality healthcare facilities and services across Australia, UK and Europe. Ramsay is known for its excellent hospitals and clinics, providing a wide range of integrated services and outstanding patient care. We employ more than 88,000 staff globally, looking after millions of patients every year. Ramsay was founded by Paul Ramsay 60 years ago and the foundation in his name is a Ramsay shareholder, and dividends received by the foundation are used for charitable purposes. Ramsay has established the "Ramsay Way" and those values, "caring, pride, valuing people, working together and sustainability", are embedded in Ramsay's working values and culture. For more information before applying, please reach out to either Amy Green or Lucy Brenton We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Mar 19, 2026
Full time
Job Description Legal Counsel (General) Tower 42, London Hybrid working - 1-2 days per week in office Full Time - 37.5 Hours Are you looking to make the move from private practice to in-house? Perhaps you are already in an in-house role and looking to move to gain experience in a new industry? We have an exciting opportunity for you to join our close-knit legal team as Legal Counsel on a permanent basis. This role will suit an enthusiastic team player who is thoughtful and interested in having a varied and engaging workload. The position is London based with incredible office views of the city skyline. We are currently hybrid working, going into the office one or two days a week, although the office is open all week if required. As Legal Counsel you will provide advice and assistance to all areas of the business and report directly to the Head of Legal, with support from other members of the legal team. The Type of Work You Will Be Doing: Providing commercially focused legal advice in a timely manner Reviewing, drafting and negotiating a wide range of commercial contracts (ranging from NDAs to apprentice agreements, student placement agreements, license agreements and goods and services agreements) Advising the business on employment law matters with support from external counsel (previous experience helpful but not essential) Providing support and advice to the business for inquests, advising on witness statements and investigation reports, liaising with coroner's officers and external counsel for attendance at hearings. (previous experience helpful but not essential) Providing legal support on ad-hoc projects, corporate governance, compliance and other business development opportunities Assisting on Data Protection Act and UKGDPR matters Assisting with patient complaints and other disputes that arise within the commercial, employment and regulatory aspects of the business Legal Research - advising on legal developments and regulatory changes and updating the business on these through training Maintaining Legal Team know-how, precedents and templates. Supporting senior lawyers within the team on more complex matters Minute taking at various company meetings Essential Skills and Experience: 1-3 year PQE with experience of corporate and commercial law ( guide only) Training at a UK or international law firm or well-regarded in-house legal team Ability to work autonomously and in a team Good understanding of contract law Ability to communicate effectively in group settings and before senior management Ability to work under pressure where necessary Well organised and able to work to deadlines managing a number of projects simultaneously Excellent interpersonal skills and willingness to learn and develop Desired Skills and Experience: A general understanding of risk management Awareness of, or interest in the healthcare sector Why join us? At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people: Health, Wellbeing & Financial Security Private Medical Cover, with the option to add your partner and dependants Discounted Bupa Dental Insurance Life Assurance (Death in Service) x3 your base salary Private Pension, with Ramsay matching up to 5% after a qualifying period Employee Assistance Programme Work-Life Balance 25 days annual leave + bank holidays, with the option to buy or sell additional days Flexible shift patterns, where possible Family friendly policies including enhanced parental leave Volunteer leave to support causes that matter to you Career Development & Recognition Training and Development via the Ramsay Academy to support your career development Colleague recognition programme to celebrate our people Lifestyle & Everyday Perks Access to our benefits platform, offering a wide range of discounts Cycle2Work scheme About Us: Ramsay Health Care UK is one of the leading independent healthcare providers in England. Our facilities provide a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, diagnostic services and physiotherapy. The global Ramsay group of businesses operate hundreds of high-quality healthcare facilities and services across Australia, UK and Europe. Ramsay is known for its excellent hospitals and clinics, providing a wide range of integrated services and outstanding patient care. We employ more than 88,000 staff globally, looking after millions of patients every year. Ramsay was founded by Paul Ramsay 60 years ago and the foundation in his name is a Ramsay shareholder, and dividends received by the foundation are used for charitable purposes. Ramsay has established the "Ramsay Way" and those values, "caring, pride, valuing people, working together and sustainability", are embedded in Ramsay's working values and culture. For more information before applying, please reach out to either Amy Green or Lucy Brenton We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
Spencer Clarke Group are seeking a Reviews & Complaints Officer for a Local Authority Client in Berkshire. In this role, you will lead legally robust investigations of housing reviews and complaints, ensuring all decisions comply with statutory guidelines. Duties: Investigate and assess S.202 and S.167 housing reviews to ensure decisions are legally sound. Prepare cases for S.204 County Court Appeals. Handle Stage 1 and Stage 2 complaints, including LGSCO responses. Collaborate with Housing Operations teams to ensure statutory compliance and accurate documentation. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in S.202 Reviews and associated decision-making. Experience preparing and managing S.204 County Court Appeals cases. Handling S.167 Reviews of housing allocations. Managing Stage 1 & 2 complaints and LGSCO complaint responses. What's on offer: Salary: 30ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Mar 19, 2026
Contractor
Spencer Clarke Group are seeking a Reviews & Complaints Officer for a Local Authority Client in Berkshire. In this role, you will lead legally robust investigations of housing reviews and complaints, ensuring all decisions comply with statutory guidelines. Duties: Investigate and assess S.202 and S.167 housing reviews to ensure decisions are legally sound. Prepare cases for S.204 County Court Appeals. Handle Stage 1 and Stage 2 complaints, including LGSCO responses. Collaborate with Housing Operations teams to ensure statutory compliance and accurate documentation. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in S.202 Reviews and associated decision-making. Experience preparing and managing S.204 County Court Appeals cases. Handling S.167 Reviews of housing allocations. Managing Stage 1 & 2 complaints and LGSCO complaint responses. What's on offer: Salary: 30ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Description Our local government clients in Enfield, Greater London, the Environment & Communities Department, are looking for an experienced Personal Assistant to provide confidential, high-quality PA, secretarial, and administrative support to Directors and the wider Departmental Management Team. This is a fast-paced role supporting senior leaders, ensuring diaries, correspondence, meetings and key processes run smoothly and professionally. Responsibilities Diary & inbox management for Directors, including scheduling and re-prioritising at short notice. Managing correspondence: scanning/recording, tracking actions, drafting and coordinating responses, obtaining signatures. Handling enquiries via phone/email, including escalation of urgent matters and signposting to the right officer. Organising meetings: agendas, papers, background information, room bookings, visitors, refreshments, travel arrangements. Minute-taking and actions for key meetings (including management team meetings), monitoring action completion and updates. Member and stakeholder support: weekly Member briefings; dealing with member enquiries; chasing responses for MEQs, complaints and FOIs to meet deadlines. Maintaining logs/records for key information (e.g., recruitment forms, resident enquiries, agency extensions) Processing/monitoring admin for Directors' teams as directed (e.g., sickness returns/logs, planned leave, leave approvals via IT system, expenses) Providing cover for other PAs and supporting the Executive Support function as required Always maintaining strict confidentiality. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4 qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Proven experience as a PA supporting senior management, including multiple diary/inbox management Strong organisation skills with the ability to plan, prioritise and meet deadlines in a busy environment Confident self-starter who can use initiative to resolve issues promptly Excellent communication skills and ability to build effective working relationships across the organisation and externally Experience dealing professionally with public and external organisation enquiries Strong IT capability across MS Office tools (e.g., Outlook, Word, Excel) Experience in producing accurate minutes and maintaining action logs Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Mar 19, 2026
Contractor
Description Our local government clients in Enfield, Greater London, the Environment & Communities Department, are looking for an experienced Personal Assistant to provide confidential, high-quality PA, secretarial, and administrative support to Directors and the wider Departmental Management Team. This is a fast-paced role supporting senior leaders, ensuring diaries, correspondence, meetings and key processes run smoothly and professionally. Responsibilities Diary & inbox management for Directors, including scheduling and re-prioritising at short notice. Managing correspondence: scanning/recording, tracking actions, drafting and coordinating responses, obtaining signatures. Handling enquiries via phone/email, including escalation of urgent matters and signposting to the right officer. Organising meetings: agendas, papers, background information, room bookings, visitors, refreshments, travel arrangements. Minute-taking and actions for key meetings (including management team meetings), monitoring action completion and updates. Member and stakeholder support: weekly Member briefings; dealing with member enquiries; chasing responses for MEQs, complaints and FOIs to meet deadlines. Maintaining logs/records for key information (e.g., recruitment forms, resident enquiries, agency extensions) Processing/monitoring admin for Directors' teams as directed (e.g., sickness returns/logs, planned leave, leave approvals via IT system, expenses) Providing cover for other PAs and supporting the Executive Support function as required Always maintaining strict confidentiality. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level 4 qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Proven experience as a PA supporting senior management, including multiple diary/inbox management Strong organisation skills with the ability to plan, prioritise and meet deadlines in a busy environment Confident self-starter who can use initiative to resolve issues promptly Excellent communication skills and ability to build effective working relationships across the organisation and externally Experience dealing professionally with public and external organisation enquiries Strong IT capability across MS Office tools (e.g., Outlook, Word, Excel) Experience in producing accurate minutes and maintaining action logs Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Resident Liaison Officer - Social Housing Planned Works Based in Basildon FTC - 3 months (until the end of June) 30-33k + package We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Basildon. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
Mar 19, 2026
Contractor
Resident Liaison Officer - Social Housing Planned Works Based in Basildon FTC - 3 months (until the end of June) 30-33k + package We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Basildon. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information!
