204 jobs found

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military sites, high-security facilities, and checkpoints. Our systems help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies to meet diverse security needs. Our commitment to innovation, quality, and imaging excellence ensures best-in-class performance, reliability, and operator confidence. Role Overview As a Senior Manufacturing Engineer, you will work closely with the Cargo Research Team to transition complex designs from concept to production readiness. Youll play a key role in design for manufacture, ensuring accuracy in BOMs and engineering drawings for efficient production. Key Responsibilities Lead production readiness activities, including creating Work Instructions, Standard Operating Procedures, and Safe Working Practices. Structure and maintain accurate Production BOMs. Manage the ECR/ECN process for updates to manufacturing drawings and schematics. Recommend shopfloor layouts for optimal workflow. Collaborate with R&D and Engineering to ensure compliance with standards and requirements. Operate within an ISO9001-audited quality system. Provide technical support to Production, Sales, Service, and Customer Support teams. Apply relevant design, regulatory, and industry standards. Support the Production Manager and monitor Engineering Manufacturing KPIs. Drive Digital Manufacturing / Industry 4.0 initiatives (MES, ERP, IoT, data analytics). Lead Continuous Improvement projects (Kaizen, root cause analysis, corrective actions). Mentor junior engineers and collaborate cross-functionally for seamless NPI. Support value engineering and cost reduction without compromising quality. Identify opportunities for automation and robotics to enhance productivity. Candidate Requirements Strong grasp of mechanical and electrical engineering principles. Experience with Quality Management Systems, including documentation and procedure development. Background in design for manufacture and production environments preferred. Familiarity with Six Sigma/LEAN methodologies; certification desirable. Proven experience in New Product Introduction (NPI). Excellent communication and presentation skills for shopfloor and senior leadership engagement. Proficiency with ERP systems (D365) and production data reporting. Ability to manage multiple projects under tight deadlines. Strong analytical and problem-solving skills with a data-driven mindset. Degree in an engineering discipline preferred; equivalent experience considered. Professional registration (CEng, IEng, or equivalent) advantageous. Knowledge of GD&T and advanced CAD/PLM systems. JBRP1_UKTJ

SC Cleared Senior APEX Developer 6 Months Hybrid - Bristol OR Leicester 2 Days per week (Apply online only) per day (Inside IR35) My client in the defence sector are looking for an SC Cleared Senior APEX Developer to join their fast paced team on an initial 6 month contract. Please Note - Due to the nature of the role and the industry, the selected MUST HAVE Active SC Clearance You'll join the Digital Solutions Team, as a software developer, playing an active role in the through life engineering support to the UK naval fleet support, ensuring that submarines and submariners go to sea safely. Requirements- Lead requirement analysis, production, and review of technical design solutions of large/complex programmes, supporting the UK submarine fleet. Lead efficient software development using good design - considering code reuse and efficiencies as well as innovative implementation methodologies. Apply technical experience and knowledge in the evaluation of solutions and maintain technical awareness to a level where alternatives can be advised, analysed and modelled. Experience required- In-depth knowledge of the Oracle APEX web-based application development toolset and its use to design and develop web applications. Demonstrable competence developing complex server-side PL/SQL code for data input validation and data import/export. JavaScript knowledge and experience. Disciplined and methodical approach to configuration control. To attend workshops / reviews / stand-ups to discuss the development project, demonstrate progress to date and communicate with project stakeholders. Share knowledge with team members within the company. To collaborate closely with BAs, PMs, DBA and Infra resources to understand business requirements and translate them into technical solutions. Working experience of Agile Development, Azure DevOps and Scrum Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Asset Manager Hybrid/Birmingham/Remote The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management- Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. - Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. - Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes- Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. - Identify and manage risks relating to asset end-of-life and end-of-support. - Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. - Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management- Maintaining repository, for network, device and software configurations - Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets - Manage discrepancies between Data and installed configuration - Establish process with Provisioning Team for using and recording gold configurations - Track configuration changes on Network Assets Information Governance and Data Quality- Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. - Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. - Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. - Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting- Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. - Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. - Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement- Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. - Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. - Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. - Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience- Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. - Data Quality - Strong background in data validation, profiling, and data governance. - Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). - Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. - Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. - Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes- Analytical and detail-oriented, with strong documentation skills. - Self-starter capable of working independently and managing priorities. - Strong communicator, able to engage and influence technical and business stakeholders. - Able to work under pressure and deliver to tight deadlines. - Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: - 26 days holiday, plus public holidays, and the option to buy or sell days annually - Car Allowance - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Senior Systems Administrator/ 3rd Line Support, M365, Hyper V Location: Bristol Contract Type: 12 Months 550/day Max Inside IR35 Clearance: SC Cleared About the Role We are seeking an experienced Senior Systems Administrator to join the Technical Operations team. This role is critical in supporting, developing, and maintaining our technical systems and platforms, ensuring resilience, security, and performance across servers, storage, networks, and cloud technologies. You will provide 3rd Line Support , lead technical improvements, and design solutions that meet complex business needs. This position also involves maintaining governance, change management, backup/restore processes, and security compliance in collaboration with other technical teams. Key Responsibilities Administer and support technical environments including MS Hyper-V , Windows Server 2016/2019+ , NetApp , MS Exchange/Office 365 hybrid mail , and enterprise components (Active Directory, SCCM, DHCP, Failover Cluster Manager). Design, configure, and deploy Server, Storage, and Networking solutions to meet business requirements. Provide expert administration and support for Cloud platforms (Microsoft Azure, AWS, Google Cloud). Analyse complex business requirements and deliver secure, resilient, and scalable solutions. Troubleshoot and resolve high-risk technical issues, coordinating with internal teams and external vendors. Ensure operational health of systems: security, availability, performance, and reliability. Maintain detailed documentation, dashboards, and reports on system performance, resource consumption, and license usage. Uphold governance standards for change management , audit , and security configuration . Essential Skills & Experience Proven experience in 3rd Line Support and enterprise-level system administration. Strong knowledge of Microsoft technologies (Windows Server, Hyper-V, Active Directory, SCCM). Hands-on experience with Cloud platforms (Azure, AWS, Google Cloud). Expertise in storage technologies (NetApp) and hybrid mail environments. Familiarity with ITIL processes and security best practices. Ability to analyse complex problems and deliver proactive, long-term solutions. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Functional Analyst - Finance Systems to join our growing team. This is a functional systems analyst role within the UK FinSys team, supporting the bespoke UK billing system. The role requires close coordination across Finance, Technology, and external vendors, as billing data flows through multiple integrated systems. The ideal candidate will have a strong understanding of data flow, excellent problem-solving skills, and the ability to translate business needs into functional solutions. Experience with SQL, PeopleSoft, or .NET is advantageous but not essential. Day to Day You'll Be: System Analysis & Support Serve as the primary functional expert for the UK billing system. Partner with operational finance teams to understand issues and identify opportunities. Collaborate with technical teams to investigate and resolve system-related problems. Process Improvement Identify and implement opportunities to streamline billing workflows and reduce manual effort. Work with finance stakeholders to improve reporting, reconciliation, and audit capabilities. Change Management Document business requirements and translate them into functional specifications. Lead system upgrades, enhancements, and configuration changes. Manage test environments, coordinate testing, and oversee production deployments. Prepare cost-benefit analyses to support change approvals and budget requests. Create and maintain user guides and training materials. Stakeholder Engagement Liaise with Finance, IT, and external vendors to ensure system integrity and compliance. Provide training and support to end-users, promoting best practices and system adoption. Data & Reporting Support data extraction and analysis for billing, revenue recognition, and audit purposes. Ensure data quality and consistency across integrated finance systems Essential Skills & Experience: Experience working with high-volume billing systems or customer contract data. Strong analytical skills, with the ability to investigate and reconcile complex data sets. Excellent communication skills, with the ability to explain technical concepts to non-technical audiences. Proven ability to coordinate across multiple teams to drive resolution and improvements. Familiarity with SQL and relational databases is beneficial. Understanding of the software development lifecycle and experience in system testing. Prior experience as a Functional Analyst or similar role within finance systems. Solid understanding of billing processes, revenue cycles, and financial controls. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. , Find out more about Life At TU UK: (url removed) (url removed)/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Analyst, Corporate Systems

HRIS Reporting Manager 50,000- 58,000 + bonus Cheshire East Hybrid working We're partnering with a leading UK organisation to recruit an HRIS & Reporting Manager to support the ongoing development, optimisation and governance of their HR systems. Working closely with the HR Systems & Pensions Manager and HRIS Analysts, you'll ensure effective use of the Dayforce platform across Core HR, WFM, LMS, ATS and Onboarding. You'll drive continuous improvement, manage bi-annual Dayforce releases, ensure data accuracy, and deliver high-quality reporting and dashboards to support business decision-making. You'll also lead CSR reporting for group submission, ensuring compliance, consistency and timely delivery. Key Responsibilities Day-to-day support and configuration of the Dayforce system Lead, develop and support HRIS Analysts Manage system releases, testing and user communications Produce insightful reports and dashboards for HR and the wider business Own statutory and CSR reporting processes Work closely with HR, Payroll and Recruitment teams to optimise system use About You Strong HR systems experience, ideally with Dayforce Confident working with complex data and reporting Advanced Excel skills; Power BI/XML desirable Experience leading or developing teams Highly organised, detail-focused and stakeholder-driven What's On Offer Salary c. 50,000- 58,000 + bonus Flexible / hybrid working 25 days holiday (with option to buy more) Free meals while working Private Medical Wellbeing support, pension, life assurance Career development and exclusive discounts

You will work within our client's Major Projects team, which is responsible for the development and construction of the heat generating assets. As Project Manager for Major Projects, you will be responsible for the successful development and delivery of multi-million-pound investment projects on behalf of the Senior Project Manager; ensuring alignment with set business drivers, objectives and governance requirements. You will work alongside the regional Senior Project Managers team & be responsible for the day-to-day management of projects, ensuring they are delivered safely and to the required time, budget, and quality. Key Responsibilities Management of projects through all stages of the project lifecycle from feasibility and business case to execution and handover to internal stakeholders. Support negotiation of Delivery matters during Feasibility and Development stages of projects (i.e. Adoption Agreements, Design Frameworks) Manage overall project budgets; authorised to spend budget within the approved plan. (in line with relevant Governance procedures) Effective planning, resource allocation and management of resourcing plan from the support functions and/or regional unit Build strong relationship with external and internal partners and stakeholders Ensure best practice is shared across the projects through regular engagement with the Senior Project Manager and Head of Delivery Managing Health and Safety; ensuring it is delivered through functional teams (i.e. Engineering) and Contractors / Consultants Ensure all project and works delivered are compliant with client management systems Ensuring a high standard of information/ configuration management Ensure all contractual aspects between clients and contractors, ensuring the compliance of all parties, particularly with respect to completion of Project prior to programmed operational start date To monitor and update the plan throughout the project period and produce weekly/monthly project progress report to the Senior Project Manager Knowledge and Skills End to end project experience of leading projects and teams Dependable team manager with demonstrable skills to lead and motivate project teams An eye for detail and for meeting the Client's expectations Strong experience of monitoring and reporting project management tools and related technology Excellent interpersonal and communication skills (including external stakeholder management). Sensitivity to commercial development and ability to work alongside the commercial team Knowledge of financial and key performance indicators for project follow-up Strong legal and contract management experience. JCT & FIDIC experience required Experience of managing projects using a transparent risk balanced approach Flexible and organised; able to plan concurrent activities and manage unexpected circumstances Qualifications and Experience Proven project management experience in District Heating projects including project realisation, site supervision and commissioning or demonstrable transferable knowledge would be desirable Experience working closely with business stakeholders in related industries Experience with and understanding of full project or product lifecycle Proven experience demonstrating project ownership, driving results, solving problems from prior work situations Strong background in safe operation of sites supported with formal training (NEBOSH/IOSH or equivalent) Comprehensive working experience within CDM regulations is ideal Degree or HND qualified preferable This contract is expected to start in Jan 2026 & run through for at least 12 months. Ideal candidates will be commutable to our client's Bristol city centre office For more information on this excellent long term contract opportunity with our prestigious client please apply online & we will get back to you Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

RT Consultingare an establishedGoldERSArmed Forces Covenant SME, we are a Management Consultancy with over 15 years experience in driving innovation and transformation in key sectors, includingDefence, Local & Central Government, Policing and Transport. As a result of continued success, we are expanding our society of consultants to fulfil current and future demands from our defence portfolio, particularly one of the largest Defence frameworks within the UK which we have proudly been supporting for over 5 years. Our consultants are deployed into largescale Programmes/Projects to bring expert knowledge to drive sustainable and long-term change and add value to each project / programme. We are now seeking experienced Integrated Logistics Support (ILS) Managers to join our network and deliver expertise on high-profile Defence programmes. Primary Location: Clyde, x2 days per week, other travel required as project dictates Clearance:SC (sole UK national) Day Rate:£300£400 (Inside IR35) Start Date:ASAP pending onboarding Duration:3/6 month rolling contracts with extensions Responsibilities As an ILS Manager, you will: Lead the development and delivery of ILS strategies, plans and artefacts in line with Defence governance frameworks. Define, trace and manage ILS and supportability requirements, ensuring compliance with contractual and regulatory obligations. Deliver specialist ILS activities, including support solution development, obsolescence management, reliability & maintainability analysis, and configuration management. Provide expert guidance to project teams and stakeholders on ILS best practice, cost-effectiveness and optimisation of through-life support. Contribute to affordability analysis, support solution reports and Full Business Case submissions. Collaborate with project managers, engineering, supply chain, commercial and operational colleagues to ensure integrated delivery of support solutions. Manage ILS risks, assumptions, issues and dependencies, ensuring early identification and mitigation. Provide SME advice to programme leadership and suppliers on ILS and Supply Chain Management (SCM) compliance. Skills & Experience Required Proven experience as an ILS Manager / Supportability Engineer within Defence or a similarly regulated environment. Strong knowledge of Integrated Product Support (IPS) and Through Life Support principles. Experience in developing ILSPs, R&M plans, Obsolescence strategies, and associated ILS artefacts. Understanding of Defence governance frameworks and assurance processes. Degree-qualified or equivalent in Engineering, Logistics, or related discipline. Professional accreditation (CEng, IEng, ILS/Supportability licences) desirable. Excellent stakeholder engagement skills, with the ability to influence senior stakeholders and industry partners. Interested? Apply now to join RT Consulting as an ILS Manager and support the delivery of critical Through Life Support solutions for our Defence clients. JBRP1_UKTJ

Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management skills. Desirable: Cloud infrastructure knowledge (AWS, OpenShift). Familiarity with secure/government environments. Experience in contract and commercial management Fully Remote Inside IR35 January/February Start Date Please send me your CV if you're interested

Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management skills. Desirable: Cloud infrastructure knowledge (AWS, OpenShift). Familiarity with secure/government environments. Experience in contract and commercial management Please send me your CV if you're interested

Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management skills. Desirable: Cloud infrastructure knowledge (AWS, OpenShift). Familiarity with secure/government environments. Experience in contract and commercial management Fully Remote Inside IR35 January/February Start Date Please send me your CV if you're interested

IT Field Engineer (MSP) Leeds + Client Sites Up to 45,000 + Car Your new role We are seeking an experienced IT Field Engineer to join our Managed Service Provider (MSP) client. This role involves delivering complex IT projects, providing on-site and remote support, and ensuring successful implementation of technology solutions for our clients. You will work closely with project managers, clients, and internal teams to deliver high-quality services that meet business objectives. The MSP are based in Leeds but have clients all over Yorkshire & the M62 corridor. Responsibilities Lead and execute IT infrastructure projects including server deployments, network upgrades, cloud migrations, and security enhancements. Configure and implement Microsoft 365, Azure, and other cloud solutions. Manage hardware installations (servers, switches, firewalls) and software rollouts. Provide on-site technical support for hardware, software, and networking issues. Perform installations, upgrades, and troubleshooting at client sites. Collaborate with project managers to define scope, timelines, and deliverables. Assist in technical scoping and pre-sales activities when required. Create detailed project documentation, network diagrams, and configuration guides. Maintain accurate records for compliance and future reference. Act as a technical point of contact during project delivery. Provide clear communication and updates to clients throughout the project lifecycle. Ensure smooth transition from project delivery to support teams. Conduct client training and knowledge transfer sessions. Projects you will be working on Cloud Migration Projects: Moving client infrastructure to Microsoft Azure or hybrid environments. Network Refresh Projects: Upgrading switches, firewalls, and implementing VLAN segmentation. Server Deployment Projects: Installing and configuring Windows Server environments and virtualization platforms. Cybersecurity Projects: Implementing MFA, endpoint protection, and compliance frameworks. Modern Workplace Projects: Deploying Microsoft 365, Teams Voice, and Intune for device management. Experience needed Windows Server (2016/2019/2022), Active Directory, Group Policy Networking: LAN/WAN, VLANs, VPNs, DHCP/DNS Firewalls: SonicWall, Fortinet, WatchGuard Microsoft 365 (Exchange Online, SharePoint, Teams), Azure AD, Intune Virtualization: VMware vSphere, Hyper-V Backup & DR: Veeam, Datto Endpoint security and MFA solutions Strong communication and client-facing skills Ability to manage multiple projects and priorities Self-motivated and proactive problem solver Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Metering Engineer Clearance required: BPSS Interview process: Tech IV Location: Remote with travel at set milestones. Leads site-level technical coordination for metering deployments Participates to site surveys (so will travel a lot at the beginning) and assessments as OT technical expert (instrumentation + IT/OT integration) Strong specialist in metering technologies, instrumentation, and automation Designs and validates connectivity architecture (PLCs, SCADA, gateways, PME) Oversees configuration, commissioning, and interface validation Ensures cybersecurity compliance with the support of the Cyber SME in the central team Drives robust coms integration Manages site-level documentation, change control, and testing Provides support to xxxx local teams Experience in L&S, sustainability solutions and especially Schneider PME & RA is a plus English speaker Reports to Project managers in each Cluster (by Geo) and the lead architect in the central technical team Detailed job description from the client We are seeking a highly skilled and motivated Technical Engineer to lead the design and deployment of industrial utilities metering solutions across xxxx sites. In this pivotal role, you will be responsible for conducting site assessments, selecting appropriate meters, designing installation plans, and integrating metering systems with OT/IT infrastructure. You will also ensure all solutions comply with international standards. By enabling precise monitoring of energy and resources, you will directly contribute to THE CLIENT's sustainability objectives and drive operational excellence. Key Responsibilities Perform on-site assessments to evaluate infrastructure and feasibility for installing electricity, gas, diesel, water, and wastewater meters, addressing mechanical, electrical, civil considerations, and challenges like complex or limited pipe runs and retrofits. Analyze engineering documentation including process flow diagrams, P&IDs, and electrical single-line diagrams to identify optimal meter technologies, sizes, and installation points. Provide recommendations for metering solutions that adhere to xxxx's standards, including the appropriate selection of meter type, accuracy class, and communication protocols, based on a thorough assessment and consideration of installation complexities, hazardous areas, fluid characteristics, and physical parameters. Design and implement meter connectivity architecture by integrating with PLCs, gateways, SCADA systems, and Schneider PME platforms. Collaborate with site engineering and OT/IT teams to define network requirements and ensure compliance with cybersecurity and OT boundary controls. Provide technical input to OEMs and installation contractors, supporting procurement and commissioning activities. Document "as-is" and "to-be" metering configurations, maintaining traceable records of design decisions and lessons learned. Skills and Experience Degree or equivalent in Electrical, Instrumentation, Automation or Control Engineering. Proven experience in industrial utilities metering (electricity, gas, steam, water, wastewater), ideally within pharmaceutical or process manufacturing environments. Strong understanding of flow measurement principles and metering technologies. Deep knowledge of communication protocols including Modbus TCP/RTU, Ethernet/IP, RS-485, and pulse/analog signals. Familiarity with PLCs, gateways, SCADA systems, and PME integration. Ability to interpret technical drawings and produce structured documentation. Excellent communication and stakeholder engagement skills. Training in Hazardous Area Equipment selection and installation fundamentals. Experience with global projects and working knowledge of both local and international standards (e.g. ATEX, CSA). Skilled in handling large datasets, particularly for energy data verification Expected Deliverables Site Assessment Reports with metering gap analysis. Recommended Meter Specifications and Connectivity Designs. Meter Layout Drawings, Maintenance and Calibration guide. Bill of Materials (BoM) for procurement with clear outline of scopes. Technical validation input for cost estimation and vendor quotations.

Fully Office Based Our client, a global financial institution, based in Canary Wharf is looking for a Desktop Support Engineer on an initial 12m fixed term contract. Minimum 3 years' experience in desktop/end-user support within investment banking, hedge fund or similar high-pressure environments. The Desktop Support Engineer will provide 2nd/3rd line desktop and desk-side support, in a fast-paced finance environment, supporting the trading floor, investment bankers/portfolio managers, quant teams etc. Ensuring that desktops, applications and peripherals are working optimally, with very high uptime, meeting security, compliance and performance expectations. You will also be involved in rollouts, standardisation, imaging, firmware and OS update and act as a bridge between end-users and wider IT fuctions. Key Skills: - Strong exposure of Windows Desktop OS environments (Windows 10/11 etc), imaging, deployment, patch management - Experience of endpoint management tools (e.g Microsoft Intune, SCCM, Autopilot) - Solid understanding of Active Directory, Group Policy, user profile/permissions management - Proficiency in troubleshooting hardware (PC, laptops, display setups, peripherals) and software issues; ability to identify root cause - Good understanding of networking basics (TCP/IP, DNS, DHCP, VPN etc.) as they relate to desktop connectivity - Familiarity with security best practies (patching, malware/AV, encryption, device hardening) - Good communication skills: you'll need to liaise with non-technical users, sometimes under pressure - Ability to work quickly and efficiently under pressure, prioritise incidents/tasks - Strong organisational skills; ability to manage asset inventories, track issues and follow-up - Basic scripting/automation skills are a plus (PowerShell etc.) to speed up repetitive tasks Key responsibilities: - provide day-to-day support for desktops, laptop, peripherals (monitors, keyboards, printers, dual screens, voice/telephony etc) both remotely and desk-side - troubleshoot hardware, software, OS issues - Prepare, deploy and maintain desktop images; ensure software installations, patches, firmware upgrades are applied in a timely and secure fasion - Assist with onboarding/offboarding of users - Maintain and manage software distribution tools, endpoint management tools (SCCM, Intune, Autopilot etc) - Maintain Active Directory, group policies, user profiles, permissions relevant to desktop environment - Manage and track inventory/asset management: ensure accurate stock, lifecycles, warranty, procurement of replacements - Work with other IT teams (network, security, applications) to ensure compatibility, performance and to escalate issues - Ensure desktop environments are compliant with security policies, patch levels, antivirus and endpoint protection, encryption, security configurations - Document procedures, known issues/fixes - Assist with office moves, desk/workstation configurations, major rollouts - Participate in shift/on-call rotations as needed

Our O&G operator client are currently seeking a Success Factors Project Manager to join their team in their Aberdeen Office. This has been released initally on a 6 month PAYE contract. The IT Project Manager for Human Resources Systems is responsible for the successful IT implementation of Success Factors for the Company working closely with the HR. Additionally planning, executing, and overseeing IT projects that support HR functions such as workforce management, payroll, talent management, benefits, recruiting, learning, etc. This role ensures that HR technology solutions are delivered on time, within scope, and aligned with business objectives. Key Responsibilities: Lead end to end delivery of implementation of Success Factors Define IT project scope, goals, deliverables, timelines, and resource requirements. Develop and manage detailed project plans, budgets, and schedules. Coordinate cross-functional teams including HR, IT, and implementation partner Identify, manage, and mitigate IT project risks and issues. Monitor and report project progress to Senior IT and HR management. Ensure projects adhere to Project Management standards, governance, and change management protocols. Stakeholder Collaboration: Partner with HR to understand business needs and translate them into technical solutions. Facilitate workshops, requirement-gathering sessions, and user acceptance testing (UAT). Vendor & Partner Governance: Act as day to day interface to the implementation partner, agree estimates/timelines; manage SOWs, SLAs, KPIs and Service Improvement Plans. Serve as the IT functional SME and escalation: triage complex issues and direct implementation partner to resolution. Technical Oversight: Oversee system configuration, data migration, integration, and testing efforts. Ensure data integrity, security, and compliance with company policies and legal regulations (e.g. GDPR). Process Improvement: Conduct post-implementation review and identify lessons learned and opportunities for improvement. Role Dimensions: IT expertise and experience in Success Factors implementation Cross functional environment with internal teams and implementation partner multiple concurrent workstreams. Operates within PMO standards and governance, accountable for timely status, risk and financial reporting. Key Experience: Significant experience managing IT projects Proven experience with implementation of HR systems, including SuccessFactors. Proficiency in system integration, data migration, and reporting tools. Key Qualifications, Competencies: Strong project management and organizational skills. Excellent stakeholder management and communication abilities. Understanding of HR business processes such as recruiting, onboarding, compensation, performance management, payroll, etc. Proficiency in system integration, data migration, and reporting tools. Analytical and problem-solving mindset with attention to detail. Ability to manage multiple concurrent projects in a fast-paced environment. Contract position If you feel that you are well suited to the above opportunity and would like to find out more then please contact Orion Group for more information or apply by forwarding your current CV quoting reference: TR/(phone number removed) Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.

Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Glasgow. Our client, known for their innovative approach and commitment to excellence, is at a pivotal point in their journey. They're ready to welcome an IT Manager who's not just looking for a job but is eager to be part of a story of transformation and growth. This is where you come in. Position: IT Manager Location: Glasgow Offer: Upto 50,000 DOE Engagement: Permanent Hours: Monday-Friday - Standard operating hours for the role will be 08:30 - 17:30, however there will be a requirement to be flexible within that to adjust to business demands/ projects/ spending time with the team. Purpose of The Role: As the IT Manager, you're stepping into a world where technology meets tradition, where your leadership will ensure the smooth running of all IT services on site whilst developing the existing onsite IT team. You will have the ability to drive the site forward whilst working on multiple, high impact projects. The site has expanded rapidly following recent successes, this role therefore requires strong project management skills to oversee multiple high-impact initiatives. Excellent communication and collaboration with diverse Stakeholders, ensuring alignment between IT and business functions, is essential for success within the role, Your Mission: Be the guardian of IT services, ensuring downtime is a tale of the past with your proactive and preventative strategies. Take charge of bespoke applications on the factory floor, making sure our client's products are traced and labelled with precision. Oversee the IT landscape, ensuring the infrastructure is both resilient and secure against the backdrop of a dynamic manufacturing environment. Lead on the continuous development of site initiatives, whether its overhauling the underlying infrastructure to ensuring that our end users are receiving the full benefits of our digital tools. Develop and test disaster recovery plans that align with our overarching goals for business continuity. Keep a diligent record of IT challenges, ensuring they're tackled efficiently and effectively. Who We're Looking For: Someone who: Has a proven track record in IT support and project management with a solid foundation in Microsoft technologies. Strong technical background: networking (switch/router configuration, cabling), server management, Microsoft 365, Active Directory, and domain management tools. Experience leading teams and delivering digital transformation initiatives Brings a problem-solving mindset to the table, capable of adapting to change and driving improvements. Is eager to lead, motivate, and collaborate, making a real difference in a bustling manufacturing setting. Holds qualifications or knowledge in ITIL, showing a structured approach to IT service management. Must have a full UK driving license and access to personal transport, ready to be on-site when needed. Why This Role Is For You: Impact: Play a pivotal role in shaping the future of IT at a leading manufacturing site Growth: Enjoy opportunities for professional development and career progression. Community: Be part of a collaborative team where your work directly contributes to business success. Join Us On This Journey: If you're ready to play a pivotal role in our client's next chapter, driving technological excellence and innovation, we want to hear from you. This is your chance to not just do a job but to be part of a story of growth and transformation. Apply now to become the IT Manager who makes a difference every day at our client's manufacturing site in Glasgow.

Senior Infrastructure Engineer Duration: 12-month fixed-term staff contract (not contract), with a strong potential for conversion to a permanent role. Location: This role is office based ,located in Hammersmith, London + 1 day remote work per week We are looking for a highly motivated and experienced Senior Infrastructure Engineer to join our global IT team. The successful candidate will play a key role in designing, implementing, maintaining, and supporting our entire IT infrastructure, which supports our business operations across multiple international locations. This is a practical role requiring a combination of deep technical expertise in Microsoft, VMware, and Cloud technologies, strategic thinking, and the ability to work effectively in a fast-paced, international setting. The ideal candidate will be a proactive problem-solver, a mentor to junior team members, and a driving force in the ongoing improvement of our IT services. Key Responsibilities Infrastructure Management & Support: Design, build, and maintain the company's global IT infrastructure, including on-premises HPE/Dell server and storage hardware, co-located data centres, and cloud-based systems. Manage and administer our hybrid cloud environment, with a strong focus on Microsoft Azure, Entra ID, and Azure MDM for modern device management. Ensure the security of our infrastructure and data by managing on-premises and cloud security controls and working closely with the Security Operations Centre (SoC) to action vulnerability management and system patching. Manage and maintain our Windows and Linux (CentOS, Red Hat, Ubuntu) server estate, as well as core Microsoft services (AD, GPO, DNS, NPS/Radius, CA, SMTP Relay), and our extensive VMware vSphere/vCenter virtualisation platform. Administer and optimise our System Centre Configuration Manager (SCCM) hierarchy, including Primary/Secondary sites, Distribution Points, Cloud Management Gateway (CMG), and Azure integration for global software deployment and updates. Manage and maintain our VDI environment (VMware Horizon/Citrix/OLVM), ensuring a reliable experience for our global user base. Take ownership of the company's backup and disaster recovery solutions, primarily using Veeam, and manage our tape library infrastructure. Provide 3rd line support for complex technical issues, acting as an escalation point for the service desk and junior engineers. Plan and execute infrastructure projects, including upgrades, migrations, and new implementations. Act as a technical lead and mentor for junior infrastructure engineers, fostering a culture of knowledge sharing and professional development. Requirements Extensive experience in a senior infrastructure engineering role, preferably within a global or multi-site SME. Expertise in the Microsoft Stack: Cloud Technologies: System Centre Configuration Manager (SCCM): Virtualisation & VDI: Hardware Experience: Networking & Monitoring: Security & Asset Management: Server Operating Systems & Backups:

Wintel Systems Administrator - Platform Manager - Must have an active DV Clearance Are you a technical expert with a strong background in Windows systems and network management ? Do you thrive in high-pressure environments , prioritising critical tasks and resolving incidents swiftly? If you're looking for a role where you can make a real impact , collaborate with a dynamic team, and support global customers in challenging environments, this could be your next move! Your Role: Maintain and support a Windows-based Live Service Network with various hosted applications. Provide 3rd Line technical support , troubleshooting and resolving issues efficiently. Work within configuration and change management policies to ensure smooth operations. Collaborate with different departments to maintain network security . Ensure all processes, procedures, and work instructions are followed. Keep accurate records of network components, maintenance activities, and inventory . Provide on-call technical support on a rotational basis (1 week in 3) . What You Need: Strong knowledge of Windows systems Good understanding of networks Experience running and maintaining a monthly security patching process PKI (Public Key Infrastructure) knowledge Bonus Skills (Desirable but Not Essential): Understanding of how to account for sensitive material . Experience in maintaining a document library . Ability to run and interpret daily environment checks . If you're a dedicated and proactive professional , eager to take on a technical challenge and support global customers , apply today!

The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.