79 jobs found

CLC, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You As a Resident Liaison Office, you will have: Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. Full UK driving licence (essential). What We Offer A competitive salary package Car Allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Job Title: Resident Liaison Officer Location: Bradford Salary: 29,000 per year + 350 per month car allowance Overview We are currently recruiting for a Resident Liaison Officer to join a growing team delivering planned maintenance and refurbishment works within residential communities in Bradford. This role is ideal for someone with strong communication skills who is passionate about providing excellent customer service and ensuring residents are fully supported throughout improvement works to their homes. Key Responsibilities Act as the main point of contact for residents before, during, and after planned maintenance or refurbishment works. Build positive relationships with residents to ensure they are fully informed about upcoming works, timelines, and any potential disruptions. Carry out resident consultations, home visits, and pre-start meetings to explain the scope of works. Provide clear communication regarding schedules, access requirements, and progress updates. Handle resident queries, concerns, and complaints in a professional and timely manner. Work closely with site teams, project managers, and subcontractors to ensure works are delivered with minimal disruption to residents. Maintain accurate records of resident interactions, feedback, and support requirements. Support vulnerable residents by ensuring appropriate arrangements are made during works. Distribute letters, newsletters, and other communications relating to project activities. Assist with customer satisfaction surveys and ensure feedback is captured and reported. Key Requirements Previous experience in a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison, or similar customer-facing role within housing, construction, or property services. Strong interpersonal and communication skills with the ability to build trust with residents from diverse backgrounds. Experience managing resident concerns and resolving issues in a calm and professional manner. Good organisational skills with the ability to manage multiple properties and tasks. Full UK driving licence and willingness to travel locally. Proficiency in Microsoft Office and basic administrative systems. What's on Offer Competitive salary of 29,000 per year 350 per month car allowance Opportunity to work on meaningful housing improvement projects within local communities Supportive team environment with opportunities for career progression

Complaint Officers in West Midlands, hybrid working Your new company We are partnering with a large, well established organisation within the regulated housing sector to recruit an experienced Complaints Officer (internally known as a Customer Experience Officer). This is a confidential vacancy, and full employer details will be shared with shortlisted candidates.Complaints are a crucial part of how this organisation learns, improves, and delivers safe, high quality services that residents can rely on. This role is ideal for someone who thrives in a structured, high volume environment, shows empathy, and takes real ownership of delivering thorough, fair outcomes. Your new role You will manage end to end complaint investigations for cases escalated beyond the informal stage. These cases often involve sensitive, complex and multi layered issues, requiring excellent communication, strong judgement, and a meticulous approach to fact finding.Key responsibilities include: Conducting timely, robust investigations into a varied caseload of tenant complaints Managing 15-20 open cases at any given time, each at different stages of the process Communicating clearly and consistently with tenants throughout their complaint journey Working collaboratively with internal teams to gather information and understand root causes Producing high quality written outcome letters and clear case documentation Managing competing priorities in a fast paced, compliance driven environment You'll play a vital part in improving customer satisfaction and ensuring tenants feel heard, respected, and supported. What you'll need to succeed Proven experience handling complaints within a regulated sector (housing, care, financial services, local authority, etc.)Strong background in end to end complaint case managementConfident liaising directly with tenants and colleagues across multiple business areasExcellent written communication skills, particularly in report and letter writingAbility to manage conflicting priorities while delivering work of a consistently high standardAdaptable, resilient, and comfortable working in a demanding environmentThis role will offer hybrid working after training. What you'll get in return This organisation is known for its strong team culture, commitment to resident experience, and supportive working environment. You'll be part of a team that is genuinely passionate about making a positive difference for tenants while maintaining professional and regulatory standards. You will be paid a competitive hourly rate and be paid on a weekly basis. This is a temporary assignment for 6 months, with the potential for extension. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Parking Appeals Officer Must have good working knowledge on Parking Appeals Key result areas/overview: Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role. The Dimensions of this role To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation. Responsible for decision making on whether the appeal is to be accepted or rejected. Make suggestions for developing procedures to improve service delivery, customer focus and efficiency To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve To process payments received directly at the council To process refunds To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm. This role of Parking Appeals officer will pay between 24- 26 an hour via umbrella If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on (phone number removed) and press 1 for parking Unity offer referral schemes for all successful referrals at officer level Previous Parking industry experience is essential for all parking vacancies

A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers. You ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants. Sometimes things don t always go to plan, so you ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you d be willing to work towards it. You ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you ll be travelling across their sites and estates, you ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti Social Behaviour, ASB Management, Community Safety REF-

Job Title: Resident Liaison Officer Location: West London (must be able to travel across the region) Salary: Up to 38,000 (depending on experience) Package: Company vehicle or car allowance + fuel card Overview We are currently recruiting for an experienced and customer-focused Resident Liaison Officer to join a growing team delivering works across West London. This is a key role acting as the main point of contact between residents, site teams, and stakeholders, ensuring projects run smoothly while maintaining excellent customer satisfaction. Key Responsibilities Act as the primary liaison between residents and operational teams during planned works Build and maintain positive relationships with residents, addressing concerns promptly and professionally Clearly communicate project timelines, scope of works, and any disruptions Organise and attend resident meetings, consultations, and drop-in sessions Manage and resolve complaints, ensuring they are handled efficiently and sensitively Keep accurate records of all resident interactions and feedback Work closely with site managers and contractors to ensure minimal disruption to residents Support vulnerable residents, ensuring additional care and consideration is provided where required Assist with access arrangements and ensure residents are kept informed throughout all stages of work Requirements Previous experience in a Resident Liaison Officer or similar customer-facing role (ideally within housing, construction, or property services) Strong communication and interpersonal skills Ability to manage difficult conversations and resolve issues effectively Highly organised with good attention to detail Full UK driving licence and ability to travel across West London Empathetic, approachable, and professional manner What's on Offer Competitive salary up to 38,000 depending on experience Choice of company vehicle or car allowance Fuel card provided Opportunity to work on a variety of projects across West London Supportive and collaborative working environment This is an excellent opportunity for someone who is passionate about delivering high-quality customer service and making a real difference within local communities.

Waste and Street Care Supervisor Location: Chertsey Hours: 37 hours per week Grade: 10 + Standby Allowance We are currently seeking an experienced Waste and Street Care Supervisor to join our operational team based in Chertsey . This is a key frontline role responsible for supporting the delivery of high-quality waste collection and street scene services across the borough. Working closely with the Depot Operations Manager , you will supervise operational teams, ensure daily services are delivered efficiently, and maintain high standards of safety, performance, and customer service. About the Role You will be responsible for the daily supervision and coordination of operational teams , ensuring waste collection and street cleansing services run smoothly and efficiently. The role includes managing frontline staff, responding to service enquiries and complaints, monitoring health and safety standards, and supporting the operational management of the depot. You will supervise approximately: 19 Class 2 HGV Drivers 15 Waste Collection Loaders 23 Street Cleansing Operatives Key Responsibilities Direct daily supervision of waste and street cleansing teams Ensure all operational services are delivered on schedule and to a high standard Manage and investigate service requests, complaints, and enquiries Monitor health and safety compliance , identifying risks and addressing unsafe practices Assist with staff training, development, and performance management Coordinate with the Transport Manager to ensure vehicles and equipment are available Work with employment agencies to ensure adequate staffing levels Use BARTEC waste management software to monitor and update operational data Support investigations into fly-tipping and prohibited waste Conduct staff appraisals, absence management, and disciplinary procedures Participate in bank holiday and out-of-hours duty officer rotas Assist with accident investigations and incident reporting Support emergency response and depot operations when required Essential Minimum 12 months supervisory experience within street scene services or a similar operational environment Knowledge of Health & Safety legislation Knowledge of driver's hours regulations Strong communication and organisational skills Ability to work under pressure and manage operational priorities Full UK driving licence with HGV entitlement Up-to-date CPC Ability to work flexible hours when required Desirable Experience using waste management or street scene software IOSH Managing Safely Manual Handling Train the Trainer Knowledge of the local borough Budget awareness or management experience What We Offer Competitive Grade 10 salary Standby allowance Opportunity to play a key role in delivering essential public services Career development within a supportive operational management team

Summary: In this role, you will help us grow our reputation and build stronger relationships with the communities we serve. You'll be joining a growing team where your experience will be put to use across a wide variety of tasks, ranging from managing official consultations and private briefings to organising large-scale public events. Because we provide an essential service, you will also play a key part in our team's on-call standby rota to ensure we are always there when our customers need us. We are looking for someone who can easily switch between multiple projects without losing sight of the finish line. You should be someone who remains calm under pressure and can handle competing priorities while meeting every deadline. Confidence is key, especially when dealing with the press or broadcast media so being a natural communicator will be key. Main Responsibilities: You will assist the Senior Community Engagement Manager in enhancing the reputation of the business amongst the company's wide variety of stakeholders, delivering the Stakeholder Engagement Strategy. Work with business leads to develop high quality stakeholder engagement programmes across a range of projects from statutory consultations and business planning activities to day-to-day activities. Assist in devising a structured engagement programme with key regulatory and political stakeholders. Draft accurate stakeholder communications materials, including, but not limited to; engagement plans and evaluations, briefing notes, statements, presentations, exhibition materials, website copy and FAQs Manage, maintain and develop South East Water's stakeholder engagement database and identify engagement opportunities amongst stakeholders Strategically manage the creation, mapping, delivery and reporting of stakeholder engagement events to ensure outcomes achieve pre-agreed objectives. Assist departments in resolving potentially sensitive or high-profile stakeholder complaints Arrange and accompany senior managers, as appropriate, to meet with key stakeholders on a 1-2-1 basis Find new and innovative approaches to engage with our stakeholders Assist with the development of key business publications such as the interim and annual reports Confident at liaising with engagement consultants, designers, photographers, videographers and other contractors to achieve desired outcomes. Be part of the Communications out of hours on call rota, responding to media enquiries and assisting during emergency incidents You'll need: Qualifications/Skills/Experience Qualified to a degree level or equivalent. Strong interpersonal skills when dealing with people from across the social and political spectrum, as well as a commitment both in terms of responsibility, availability and flexibility. Full UK driving licence is a requirement as this role involves regular travel around the south east. Stakeholder engagement. Project Coordination, Political & regulatory awareness. Event delivery, Database management & CRM. Business/Corporate communications. Copywriting, Innovation & digital engagement, Issue/complaint resolution. Senior management support, Contractor management, Crisis communications experience desirable Demonstrable experience in either stakeholder relations, or related field / public relations/communications, either agency or in-house. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £40,312 (dependent on experience) + car allowance of £6254 p.a.

Housing Officer Join Our Client's as a Housing Officer! Are you passionate about fostering strong communities and delivering exceptional housing management services? If so, we invite you to become a Housing Officer with our client, where you'll play a vital role in enhancing the lives of their residents! Kent Based, Temporary Contract! What's in Store for You? As a Housing Officer, you will : Build Relationships : Actively engage with customers to create a sense of belonging and pride in their neighbourhood. Deliver Solutions : Provide high-quality housing management and tenancy services, addressing tenancy breaches and neighbourhood disputes with empathy and professionalism. Champion Customer Care : Promote a culture where customer feedback drives continuous improvement and service excellence. What Will You Be Accountable For? Leadership : Be an ambassador for our client's values, demonstrating integrity and respect in every interaction. Service Excellence : Ensure the highest standards of service delivery, achieving targets while prioritizing customer satisfaction. Continuous Improvement : Stay updated on housing legislation and best practices, sharing insights with colleagues to enhance the services. What Do You Bring to the Table? Essential Skills and Qualifications : A willingness to pursue a professional housing qualification (CIH Level 2 or 3 or equivalent). Exceptional verbal and written communication skills for engaging effectively with colleagues, customers, and stakeholders. Strong listening skills, patience, and empathy to address customer needs thoughtfully. Experience and Knowledge : Good understanding of housing and tenancy law, alongside proven experience in delivering outstanding customer service. Ability to handle customer complaints effectively, always putting their needs first. Personal Qualities : Resilience to engage positively with challenging conversations and unexpected issues. A keen awareness of cultural diversity, providing tailored support to a wide range of customers. Strong attention to detail, self-motivated, and results-oriented. Desirable Attributes : Experience in setting work priorities and managing responsibilities autonomously. Familiarity with preparing cases for legal action, contributing to community cohesion, and supporting vulnerable residents. Why Join Them? Impactful Work : Your efforts will directly contribute to improving the quality of life for residents. Professional Growth : They support your personal and professional development, ensuring you have the resources you need to excel. Dynamic Environment : Work in a vibrant team that values collaboration and innovation, where your ideas are welcome! Ready to Make a Difference? If you are self-motivated, flexible, and dedicated to making a positive impact in housing management, we want to hear from you! Apply Today! Take the first step towards a rewarding career as a Housing Officer. Your future starts here!

Resident Liaison Officer (RLO) Location: Cramlington Salary: 14.34 - 16 per hour Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on temporary basis initially. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) or more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Cramlington

Depot Supervisor Hourly rate: 16.90 Location: Works Service Unit Rugby CV21 1DH- onsite only Hours: 37 Monday-Friday Contract: 12 weeks with review for extension Job Overview: Opus People Solutions are recruiting on behalf of Rugby Borough Council for a Waste & Street Cleansing Supervisor to lead, supervise, and support operational teams delivering the Council's high-profile, customer-focused recycling, refuse, and street cleansing services. This role ensures services are delivered efficiently, safely, and to the highest standards, in line with legislation, council policies, and performance targets. Responsibilities will include: Oversee day-to-day delivery of recycling, refuse, and street cleansing services and contracts, ensuring services run on time and within budget. Organise and conduct scheduled and monitoring of staff to ensure compliance. Respond to and resolve customer complaints promptly, following council procedures. Liaise effectively with councillors, officers, and other council departments to maintain service quality. Communicate clearly and professionally with the public, maintaining a positive council image. Financials including monitoring of operational costs and purchasing Ensure vehicles and equipment are used and maintained correctly Provide accurate data reports Monitor work quality, team performance and oversee the use of agency staff What we're looking for: Proven experience supervising operational teams in waste management, street cleansing, or a similar field. Strong understanding of Health & Safety legislation and operational best practice. Strong organisational and time-management skills. Full UK driving licence For more information or to process your application please apply now!

Eden Brown are seeking a highly experienced Service Improvement Officer working for a well known Housing Association in Lancashire Service Improvement Officer- Job Description Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Manage and coordinate the organisation's complaints process ensuring compliance with internal policy and the Housing Ombudsman's Complaint Handling Code. Log, triage, and acknowledge complaints in line with internal policies and regulatory requirements. Communicate professionally and compassionately with customers via phone, email, and face-to-face where required. Identify where customers may require additional support or reasonable adjustments and ensure the complaint investigation is tailored to the customers individual needs. Provide expert advice and support to Investigating Managers throughout the complaints process, ensuring that all relevant evidence is gathered, reviewed, and assessed to facilitate thorough, fair, and proportionate investigations in line with internal policy and the Housing Ombudsman's Complaint Handling Code. Support the drafting and reviewing of high-quality complaint responses, ensuring they are clear, empathetic, and outcome-focused. Responses should demonstrate accountability, address the issues raised, and outline any remedies or service improvements where applicable, ensuring consistency with tone, policy, and regulatory standards. Identify trends and root causes of complaints to recommend service improvements. Work with service areas to ensure learning is captured and recorded. Contribute to internal reviews, audits, and reporting activities. Maintain accurate and up-to-date records on complaints systems in line with data protection and record-keeping requirements. Carry out other duties as required, which are broadly consistent with the level and responsibilities of this role. Its essential that you have extensive Service Improvement/Complaints experience Housing experience is preferred but not essential Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

BDS are currently recruiting for a Reapirs Customer Service Advisor to work with a well known Housing Association in their office in Chelmsford. Main duties include but are not limited too; Acting as the first point of contact for resident enquiries via telephone Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate Raising, chasing and escalating tenant complaints as required Assisting residents to make payments, such as for rent or service charges Liaising with local Housing Officers to facilitate requests from their residents Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC s expected service level Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC s KPIs Hours; 35 hours per week between the hours of 08:00 and 17:30 on a rota basis, Monday to Friday. Pay rate; £14.48ph PAYE - £19.15ph UMB This is a temp ongoing role Start date for this position is the 23rd March and is non-negotiable due to training taking place in the first 2 weeks. Please only apply if you can commit to starting on this day! Apply now for immediate consideration!

A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office).Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements.If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.You'll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do . We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti-Social Behaviour, ASB Management, Community SafetyREF-

Complaints Resolution Officer We are looking for a Complaints Resolution Officer to join a busy legal and governance team, providing a high-quality complaints handling and investigation service across a wide range of service areas. The role involves managing and investigating complaints, providing advice and guidance on complaints processes, and supporting services to resolve issues effectively while ensuring learning and improvement. Key Responsibilities Investigate and manage customer complaints in line with service standards and complaints procedures Provide advice and guidance to teams on complaints handling and resolution Draft detailed investigation reports and correspondence for review and approval Analyse complaint trends and produce reports to support service improvement Support delivery of complaints training and guidance to staff Liaise with senior managers, stakeholders and external partners during investigations Maintain accurate records using case management systems and ensure compliance with data protection requirements About You Experience handling, investigating or responding to customer complaints Strong communication, investigation and report writing skills Ability to remain objective and professional in challenging situations Experience working in a customer service or case management environment Knowledge of complaints procedures and regulatory guidance is desirable

4Recruitment Services are seeking an Anti-Social Behaviour Housing Officer to work for our client based in Rugby. The postholder will be responsible for managing and investigating a varied caseload of ASB matters across the borough. This includes early intervention approaches, as well as progressing cases that require formal enforcement action. You will work directly with residents, victims, and perpetrators of ASB, providing clear guidance and delivering proportionate actions to resolve issues. The successful candidate will also be responsible for preparing legal cases, including drafting witness statements, preparing court applications for possession and injunctions, and liaising closely with the Housing Management and Legal teams. Applicants must have a background in housing and a strong working knowledge of anti-social behaviour legislation. We are seeking someone who can confidently take ownership of complex cases from day one, with minimal supervision, and contribute effectively within a fast-paced and dynamic service. The client will only accept applicants who can drive and have suitable business car insurance. DUTIES AND RESPONSIBILITIES INCLUDE: Manage a mixed caseload of routine and complex ASB and tenancy breach cases. Carry out thorough, evidence-based investigations into complaints and reports of ASB. Adopt a victim-centred and trauma-informed approach to casework. Identify vulnerability at the earliest opportunity and make appropriate referrals. Deliver a high standard of customer service in line with RBC s Customer Service Standards. Take full ownership of allocated cases, ensuring compliance with RBC policies, procedures, and legal frameworks. Prepare and submit legal applications, including ASB injunctions, Notices of Seeking Possession (NOSPs), and other enforcement tools. Draft clear, accurate, and effective witness statements and court documentation. Work collaboratively with internal teams, including Housing, Community Safety, and Legal Services. Liaise and build positive working relationships with external partners such as Police, Social Services, support agencies, and community groups. Make proactive use of all available tools and powers to prevent and resolve ASB. Contribute to service improvements, innovation, and right-first-time delivery. Be responsive to community needs and contribute to creating safer neighbourhoods. ESSENTIAL REQUIREMENTS INCLUDE: Strong working knowledge of ASB legislation, tools, and powers, including injunctions, community protection measures, and possession proceedings. Relevant experience within housing management, community safety, or a related field. Demonstrable experience of effective case management within agreed timescales. Ability to prioritise workload and adapt to changing pressures and demands. Excellent verbal and written communication skills, including report writing. Confident in dealing with challenging situations and difficult conversations. Proficient in Microsoft Office and able to use case-management or CRM systems. Basic DBS check Must have be able to drive & have car business insurance Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

Your New Role We have an exciting opportunity for a Customer Incident Liaison Agent to join our NMC North East Account in Perth. This is a permanent, onsite role where you'll play a vital part in managing incidents, supporting safe journeys and delivering an excellent customer experience across the North East trunk road network. Since August 2022, our NMC North East team has worked in close partnership with Transport Scotland , with a shared commitment to creating safer, more resilient roads and supporting sustainable futures for our communities. Together, we're focused on achieving net zero targets , minimising disruption and improving the experience of everyone who uses the network. Covering 593km of trunk roads , our work includes routine highways, bridges and structures maintenance, as well as the design and delivery of road safety schemes. Through all seasons and in all conditions, we keep people moving and communities connected. As a Customer Incident Liaison Agent , you'll be a key member of the Network Control Room, directing and recording incident responses and winter service activities. You'll support the Network Management Team by ensuring incidents are managed efficiently, information is accurate, and disruption to the network is kept to an absolute minimum. This role operates on a 42-hour week , working 4 on / 4 off shifts , rotating between days and nights. What you'll be doing Deploying Incident Response Team resources and accurately recording all activity within the Control Room Acting as a key point of contact for our clients, providing clear and accurate journey time updates for roadworks and incidents Raising and closing Operational Instructions Supporting effective network management to minimise disruption Handling customer enquiries and complaints professionally and empathetically Providing cover for team members, including the Winter Service Duty Officer, when required We'd love to hear from you if you have: Previous customer service experience (control room experience is desirable but not essential) The ability to remain calm under pressure, think clearly and make sound decisions A good working knowledge of Microsoft Office applications An SIA licence (essential - if you don't currently hold one, full training will be provided) Knowledge of the trunk road network would be an advantage, but it's not essential - we'll give you the training and development you need to succeed in the role. What we offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program Career Development - Exceptional development and progression plan Pension - Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday + Bank Holidays Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives Application Guidance Amey is committed to Inclusion and Diversity . We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. Please contact our recruitment team at (url removed) to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process. Apply today - We are excited to hear from you!

Senior Customer Relations Officer 290 per day Umbrella Croydon - Hybrid (Croydon) Until end of Aug 2026 Responsibilities: Effective management of a complaint caseload with maintenance of accurate and timely records. Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL. Timely production of "Final Response Letters" aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights. Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS Highlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint Undertake effective root cause analysis tasks as requested by the Head of Customer Relations. Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends. Support in monitoring internal / external adherence to the AIG UK's complaint handling procedure / regulations. Support the Head of Customer Relations on various initiatives and projects, to include deputising in their absence. To carry out all accountabilities and objectives within the framework of AIG UK 's TCF policy. Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required. Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence. Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences. Participate in oversight and introduction of any internal Team procedures. Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT admin, to assist them with forming their objective decision on the case Effective diary management of complaint cases which involves sending reminders to the complaint champion network to ensure regulatory deadlines are not overlooked Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF. Solid complaint handling experience within an insurance company, especially a claims environment. A sound understanding of the FOS and it's associated procedures and practices.

To deliver an effective and customer-focused surveying service across the housing stock, ensuring properties are safe, compliant, and maintained to a high standard. The postholder will diagnose building defects, specify remedial works, manage contractors, and support planned and responsive maintenance programmes. Key Responsibilities Property Inspections & Surveys Carry out void inspections and responsive repair inspections across the housing portfolio. Diagnose building defects and identify appropriate remedial solutions. Prepare detailed schedules of work and technical specifications. Assess and prioritise health & safety risks (including damp and mould, structural issues, fire safety, and HHSRS hazards). Contract & Works Management Manage works from inspection through to completion, ensuring quality, value for money, and compliance with regulations. Monitor contractor performance, including site inspections and progress checks. Certify works completed and authorise payments in line with contract procedures. Support planned maintenance and capital works programmes. Compliance & Standards Ensure properties meet statutory and regulatory requirements, including: Housing Health and Safety Rating System (HHSRS) Decent Homes Standard Building Regulations Fire safety and asbestos management procedures Maintain accurate property and works records on housing management systems. Customer & Stakeholder Engagement Act as a technical point of contact for residents, colleagues, and contractors. Provide clear, professional advice to tenants regarding repairs and maintenance issues. Handle complaints and complex cases relating to property condition. Work collaboratively with housing officers, asset teams, and external partners. Person Specification Essential Experience working as a surveyor or inspector within social housing or local authority housing . Strong technical knowledge of domestic building construction and maintenance. Experience specifying and managing repair and maintenance works. Knowledge of relevant legislation and standards (e.g. HHSRS, Decent Homes, CDM Regulations). Ability to write clear technical reports and schedules of work. Strong customer service and communication skills. IT literate, with experience using property or repairs management systems. Full UK driving licence (or ability to travel independently). Desirable Relevant qualification (e.g. HNC/HND/Degree in Building Surveying, Construction, or similar). Membership of a professional body (e.g. CIOB, RICS, CABE). Experience of managing contractors and term maintenance contracts. Experience of working in occupied properties. Knowledge of asset management and planned investment programmes. Skills & Competencies Excellent problem-solving and diagnostic skills Ability to manage a varied workload and meet deadlines Strong attention to detail Confident decision-maker Professional and empathetic approach when dealing with residents Ability to work independently and as part of a team Working Conditions Site-based role with travel across housing stock Mix of office, home, and site working (depending on organisational policy) Occasional out-of-hours inspections may be required

Customer Liaison Officer - Social Housing Planned Works Covering Grimsby and Boston Full time, temporary (4 weeks with the possibility to extend) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering the Grimsby and Boston areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg on (phone number removed)!