TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: About the Program Continuous improvement is abusiness strategy that involves the evaluation and revision of processes, methods and practices. The goal of continuous improvement is to make periodic changes to increase the efficiency, accuracy and effectiveness of business operationsusing key tools from Lean Six Sigma. What You'll Do As a 12 month placement, your main responsibilities will include: Participating in process improvement projects, leveraging Lean Six Sigma (LSS) methodology, including scoping, defining, prioritizing projects, identifying project metrics, developing control plans to ensure project delivers gains that are continuous and sustainable with results that are measurable and validated developing pilot plans as needed Responsible for supporting research that identifies improvement opportunities, including identifying, testing, and developing and implementing sustainable improvement strategies to improve productivity and efficiencies that supports current and future business needs Providing planning support using DMAIC (Define, Measure, Analyse, Improve, Control) project roadmap includes identifying project metrics, providing methods to validate project solutions, deliver measurable and validated results and develop control plans to ensure project gains are continuous and sustainable Serving as an internal consultant on assigned projects to assist with identifying improvement opportunities and providing recommendations that includes defining Voice of the Customer, overseeing data collection, analysis, testing Collaborating with TJX Europe departments where there is impact to operational efficiencies, analysing data based on metrics, providing quantitative and qualitative observations, and developing recommendations based on findings What We're Looking For Working towards Bachelor's degree in Business Management/ Engineering/Science (preferred, not essential) Knowledge of Lean Six Sigma (LSS) and DMAIC methodology; LSSGreen and/or Yellow belt training an asset Demonstrated project management skills including structured project methodologies (i.e. determining needs, researching existing programs, etc.); utilizing multiple sources of information to develop well-structured business recommendations preparing and maintaining detailed development plans for projects; determining project specifications; understanding and applying principles of project control; and knowledge of and ability to use project reporting systems Good analytical and critical thinking skills to provide solutions; ability to leverage prior experience and adapt quickly to the changing work environment tomake effective decisions, revise business strategies to support the vision of the organization Demonstrated problem solving skills including analysis of information (i.e. requirements; description of problems.); provide solutions with cost implications to effectively resolve issues and execute strategic solutions Good organizational development skills including change management, time management; ability to implement and manage details, prioritize, multi-task and sometimes work under time pressure; ability to work independently with minimal supervision Excellent presentation, interpersonal and communication skills; ability to read, write and interpret information accurately. Ability to develop and build relationships with internal and external partners, influence team membersand help prioritize activities and resources to meet the organization's needs; build rapport and credibility to be a trusted advisor Demonstrated people management skills including coaching, providing advice and guidance to Associates to resolve issues/problems, evaluating performance and providing feedback to team members. Good understanding of financial planning, business tools and reports to make business recommendations Skills/Knowledge Strong computer skills including MS Office - Word, Excel, PowerPoint, Access; VBA and SharePoint knowledge/experience an asset. Ability to analyze and interpret data using statistical software such as Minitab Demonstrated ability to deliver measurable results Problem solving ability- Lean or Six Sigma Interact and partner with all levels of the organization up to Manager and Manager of Project Management What we offer At TJX Europe, we believe in supporting our associates to thrive both professionally and personally. Here's what you can expect: Generous holiday allowance plus bank holidays Exclusive employee discounts at TK Maxx and Homesense Ongoing learning and development opportunities A collaborative, inclusive culture where your voice is valued Access to wellbeing support and resources Pension and life assurance schemes Opportunities to grow your career across our global business Hybrid working model with flexibility A vibrant, campus-style head office in the heart of Watford-featuring a subsidised canteen, onsite gym, free parking, and just a short walk from Watford Junction Station Application Process Online application > Psychometric Online Tests > Online Video Interview > Assessment Centre or In Person Interview You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Apr 01, 2026
Full time
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: About the Program Continuous improvement is abusiness strategy that involves the evaluation and revision of processes, methods and practices. The goal of continuous improvement is to make periodic changes to increase the efficiency, accuracy and effectiveness of business operationsusing key tools from Lean Six Sigma. What You'll Do As a 12 month placement, your main responsibilities will include: Participating in process improvement projects, leveraging Lean Six Sigma (LSS) methodology, including scoping, defining, prioritizing projects, identifying project metrics, developing control plans to ensure project delivers gains that are continuous and sustainable with results that are measurable and validated developing pilot plans as needed Responsible for supporting research that identifies improvement opportunities, including identifying, testing, and developing and implementing sustainable improvement strategies to improve productivity and efficiencies that supports current and future business needs Providing planning support using DMAIC (Define, Measure, Analyse, Improve, Control) project roadmap includes identifying project metrics, providing methods to validate project solutions, deliver measurable and validated results and develop control plans to ensure project gains are continuous and sustainable Serving as an internal consultant on assigned projects to assist with identifying improvement opportunities and providing recommendations that includes defining Voice of the Customer, overseeing data collection, analysis, testing Collaborating with TJX Europe departments where there is impact to operational efficiencies, analysing data based on metrics, providing quantitative and qualitative observations, and developing recommendations based on findings What We're Looking For Working towards Bachelor's degree in Business Management/ Engineering/Science (preferred, not essential) Knowledge of Lean Six Sigma (LSS) and DMAIC methodology; LSSGreen and/or Yellow belt training an asset Demonstrated project management skills including structured project methodologies (i.e. determining needs, researching existing programs, etc.); utilizing multiple sources of information to develop well-structured business recommendations preparing and maintaining detailed development plans for projects; determining project specifications; understanding and applying principles of project control; and knowledge of and ability to use project reporting systems Good analytical and critical thinking skills to provide solutions; ability to leverage prior experience and adapt quickly to the changing work environment tomake effective decisions, revise business strategies to support the vision of the organization Demonstrated problem solving skills including analysis of information (i.e. requirements; description of problems.); provide solutions with cost implications to effectively resolve issues and execute strategic solutions Good organizational development skills including change management, time management; ability to implement and manage details, prioritize, multi-task and sometimes work under time pressure; ability to work independently with minimal supervision Excellent presentation, interpersonal and communication skills; ability to read, write and interpret information accurately. Ability to develop and build relationships with internal and external partners, influence team membersand help prioritize activities and resources to meet the organization's needs; build rapport and credibility to be a trusted advisor Demonstrated people management skills including coaching, providing advice and guidance to Associates to resolve issues/problems, evaluating performance and providing feedback to team members. Good understanding of financial planning, business tools and reports to make business recommendations Skills/Knowledge Strong computer skills including MS Office - Word, Excel, PowerPoint, Access; VBA and SharePoint knowledge/experience an asset. Ability to analyze and interpret data using statistical software such as Minitab Demonstrated ability to deliver measurable results Problem solving ability- Lean or Six Sigma Interact and partner with all levels of the organization up to Manager and Manager of Project Management What we offer At TJX Europe, we believe in supporting our associates to thrive both professionally and personally. Here's what you can expect: Generous holiday allowance plus bank holidays Exclusive employee discounts at TK Maxx and Homesense Ongoing learning and development opportunities A collaborative, inclusive culture where your voice is valued Access to wellbeing support and resources Pension and life assurance schemes Opportunities to grow your career across our global business Hybrid working model with flexibility A vibrant, campus-style head office in the heart of Watford-featuring a subsidised canteen, onsite gym, free parking, and just a short walk from Watford Junction Station Application Process Online application > Psychometric Online Tests > Online Video Interview > Assessment Centre or In Person Interview You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Salary from £35,350 + Up to 5% Bonus Fixed Term Contract 6-Months, available on a full time or part time basis (minimum of 25 hours per week) Hybrid Working Based at our offices in Thorpe Park, Leeds Make your mark in a fast?paced, people?focused recruitment role We have a 6?month fixed?term opportunity to join our Recruitment Team at Northern Gas Networks (NGN) as a Recruitment Advisor . You will be supporting the delivery of end?to?end recruitment activity, including vacancy approvals, advertising, attraction and sourcing, selection support and onboarding. You will contribute to ensuring both candidates and hiring managers receive a high?quality and consistent experience throughout the recruitment process. The role offers a varied workload, supporting recruitment across both operational roles and head office functions. You will work in partnership with hiring managers and the wider recruitment team, providing advice and practical support to help ensure recruitment activity is well planned and delivered to a high standard. In this role you will Advertise vacancies internally and externally, creating engaging adverts aligned to the NGN brand and designed to attract a diverse range of applicants Support hiring managers throughout the recruitment process, including vacancy briefings, advice on attraction routes, shortlisting support and use of the applicant tracking system Champion equality, diversity and inclusion by responding to individual applicant needs and supporting reasonable adjustments where required Carry out telephone screening or interviews in line with role requirements Coordinate interview scheduling and rescheduling in a prompt, organised and responsive manner Work closely with HR, Training and wider teams to support a smooth and positive onboarding experience Support ongoing recruitment?related projects and improvement initiatives, contributing to process reviews and service enhancements Maintain a strong focus on delivering a positive, engaging candidate experience at every stage of the recruitment journey We are looking for Proven experience working in a recruitment or resourcing role, either in?house or within an agency environment Strong written and verbal communication skills, with confidence engaging candidates and stakeholders by phone and email Ability to manage a busy workload, juggling multiple priorities and recruitment activities at pace Highly organised, with the ability to plan ahead, manage competing deadlines and maintain accuracy under pressure A proactive self?starter who can work independently and provide a high level of customer service with minimal supervision Comfortable adapting quickly and building effective working relationships with a wide range of stakeholders Experience working within structured recruitment processes and systems, with minimal training required We encourage early applications, as the vacancy may close before the advertised deadline once we have received enough suitable candidates Why join NGN? Salary from £35,350 per annum Annual bonus of up to 5% , recognising your contribution and performance 25 days of annual leave , plus recognised bank holidays and 2 additional half-days over the Christmas period Occupational sick pay available after the first 2 calendar days of statutory sick pay Generous stakeholder pension scheme , doubling your contribution, up to 10% Flexible benefits and salary sacrifice options , including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service Family-friendly policies , including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more About NGN We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy , shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women s/Ethnic Minority/Parents & Carers/DisABILITY) to ensure we reflect and uplift the communities we serve. Next Steps Simply click Apply and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place at the beginning of April . If you require any adjustments during the recruitment process, please contact our Recruitment Team at (url removed)
Apr 01, 2026
Contractor
Salary from £35,350 + Up to 5% Bonus Fixed Term Contract 6-Months, available on a full time or part time basis (minimum of 25 hours per week) Hybrid Working Based at our offices in Thorpe Park, Leeds Make your mark in a fast?paced, people?focused recruitment role We have a 6?month fixed?term opportunity to join our Recruitment Team at Northern Gas Networks (NGN) as a Recruitment Advisor . You will be supporting the delivery of end?to?end recruitment activity, including vacancy approvals, advertising, attraction and sourcing, selection support and onboarding. You will contribute to ensuring both candidates and hiring managers receive a high?quality and consistent experience throughout the recruitment process. The role offers a varied workload, supporting recruitment across both operational roles and head office functions. You will work in partnership with hiring managers and the wider recruitment team, providing advice and practical support to help ensure recruitment activity is well planned and delivered to a high standard. In this role you will Advertise vacancies internally and externally, creating engaging adverts aligned to the NGN brand and designed to attract a diverse range of applicants Support hiring managers throughout the recruitment process, including vacancy briefings, advice on attraction routes, shortlisting support and use of the applicant tracking system Champion equality, diversity and inclusion by responding to individual applicant needs and supporting reasonable adjustments where required Carry out telephone screening or interviews in line with role requirements Coordinate interview scheduling and rescheduling in a prompt, organised and responsive manner Work closely with HR, Training and wider teams to support a smooth and positive onboarding experience Support ongoing recruitment?related projects and improvement initiatives, contributing to process reviews and service enhancements Maintain a strong focus on delivering a positive, engaging candidate experience at every stage of the recruitment journey We are looking for Proven experience working in a recruitment or resourcing role, either in?house or within an agency environment Strong written and verbal communication skills, with confidence engaging candidates and stakeholders by phone and email Ability to manage a busy workload, juggling multiple priorities and recruitment activities at pace Highly organised, with the ability to plan ahead, manage competing deadlines and maintain accuracy under pressure A proactive self?starter who can work independently and provide a high level of customer service with minimal supervision Comfortable adapting quickly and building effective working relationships with a wide range of stakeholders Experience working within structured recruitment processes and systems, with minimal training required We encourage early applications, as the vacancy may close before the advertised deadline once we have received enough suitable candidates Why join NGN? Salary from £35,350 per annum Annual bonus of up to 5% , recognising your contribution and performance 25 days of annual leave , plus recognised bank holidays and 2 additional half-days over the Christmas period Occupational sick pay available after the first 2 calendar days of statutory sick pay Generous stakeholder pension scheme , doubling your contribution, up to 10% Flexible benefits and salary sacrifice options , including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service Family-friendly policies , including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more About NGN We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy , shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women s/Ethnic Minority/Parents & Carers/DisABILITY) to ensure we reflect and uplift the communities we serve. Next Steps Simply click Apply and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place at the beginning of April . If you require any adjustments during the recruitment process, please contact our Recruitment Team at (url removed)
We are currently recruiting for a Hire Desk Controller to join our Customer Service Team at our offices in Leeds . Reporting to the Hire Desk Manager you will be responsible for actively contributing to the region s performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained. In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits discount on selected high street stores. Responsibilities include: • Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution. • New account opening and onboarding of new customers • Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach. • Follow up of open quotes to drive revenue performance within the allocated region • Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes • Understand and articulate product range (customer gets the right machine for the job). • Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience • Deal with all customers queries quickly, efficiently and cost effectively. • Respond/Resolve/Escalate customer related problems or service issues owning through to resolution. The ideal candidate will have/be: • Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment • Hard working with a high level of customer focus • Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers • Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer • Proactive, high energy team player, ability to work closely with colleagues at all levels. • Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms • Strong verbal and written communication skills, who can work will with colleagues and customers of all levels Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment
Apr 01, 2026
Full time
We are currently recruiting for a Hire Desk Controller to join our Customer Service Team at our offices in Leeds . Reporting to the Hire Desk Manager you will be responsible for actively contributing to the region s performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained. In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits discount on selected high street stores. Responsibilities include: • Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution. • New account opening and onboarding of new customers • Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach. • Follow up of open quotes to drive revenue performance within the allocated region • Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes • Understand and articulate product range (customer gets the right machine for the job). • Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience • Deal with all customers queries quickly, efficiently and cost effectively. • Respond/Resolve/Escalate customer related problems or service issues owning through to resolution. The ideal candidate will have/be: • Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment • Hard working with a high level of customer focus • Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers • Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer • Proactive, high energy team player, ability to work closely with colleagues at all levels. • Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms • Strong verbal and written communication skills, who can work will with colleagues and customers of all levels Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment
Complaints OfficerPermanent, Full-timeHybrid - 3 days at our Derby office, 2 days working from home Up to £32,000 plus benefits About the role Our Complaints team plays a key role in ensuring Mortgage Advice Bureau (MAB) delivers fair, timely and effective complaint resolution in line with FCA requirements and our commitment to strong customer outcomes. You'll take responsibility for each case from start to finish, applying sound judgement, clear communication and a consistently customer-centred approach. The role involves working closely with advisers, AR firms, product providers and colleagues across the business. You'll bring people together to understand the full picture, share insight and help resolve issues efficiently, while also contributing to improvements that strengthen our processes and prevent future detriment. As our environment evolves, you'll be comfortable adapting, learning and looking for better ways to work and embrace new technologies. What you'll be doing Recording and maintaining complaint information accurately, ensuring details are complete, reliable and easy to follow. Managing complaints through the full investigation lifecycle in line with FCA DISP rules and internal procedures. Gathering and reviewing evidence from advisers, AR firms, product providers and other third parties to build a balanced understanding of each case. Reviewing customer files and documentation to establish the facts and assess complaints objectively. Recommending fair, consistent and evidence-based outcomes that support good customer outcomes under Consumer Duty. Drafting clear, professional and empathetic written responses, including final response letters. Working collaboratively with advisers, AR firms and internal teams to progress cases efficiently and transparently. Supporting the handling of FOS-referred complaints, preparing case files and responding to information requests. Liaising with PI insurers or brokers where complaints may present potential financial exposure. Identifying trends, themes and root causes across complaints to support improvements in processes, controls and customer experience. Contributing to complaints MI and escalating emerging risks or significant issues. What you'll bring Experience in root cause analysis complaints handling. Background in financial services, ideally mortgages or insurance. Preferably CeMAP qualified. Strong understanding of FCA complaint-handling requirements. Awareness of Consumer Duty and its focus on good customer outcomes. Excellent written communication skills, with the ability to produce clear, professional and empathetic correspondence. High attention to detail and the ability to analyse complex information. Confidence managing multiple cases while maintaining fairness, balance and a strong focus on the customer. Strong communication skills when working with advisers, AR firms and internal stakeholders. A collaborative approach, with the ability to build constructive relationships and support shared goals. A proactive, organised mindset, taking responsibility for progressing work and maintaining high standards. Comfort using Microsoft Office and internal systems, and an openness to using digital tools to support investigations and reporting. A willingness to adapt, learn and contribute to improving how we work as the business and regulatory landscape evolves. Recruitment Process 1st stage: Teams interview with our hiring manager 2nd stage: Face to face interview at our Derby office with our hiring team - this will involve a task What's In It For You? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more! Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager) A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work Everyone is Welcome At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you'd like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact . Use of AI We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It's important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self. Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.
Apr 01, 2026
Full time
Complaints OfficerPermanent, Full-timeHybrid - 3 days at our Derby office, 2 days working from home Up to £32,000 plus benefits About the role Our Complaints team plays a key role in ensuring Mortgage Advice Bureau (MAB) delivers fair, timely and effective complaint resolution in line with FCA requirements and our commitment to strong customer outcomes. You'll take responsibility for each case from start to finish, applying sound judgement, clear communication and a consistently customer-centred approach. The role involves working closely with advisers, AR firms, product providers and colleagues across the business. You'll bring people together to understand the full picture, share insight and help resolve issues efficiently, while also contributing to improvements that strengthen our processes and prevent future detriment. As our environment evolves, you'll be comfortable adapting, learning and looking for better ways to work and embrace new technologies. What you'll be doing Recording and maintaining complaint information accurately, ensuring details are complete, reliable and easy to follow. Managing complaints through the full investigation lifecycle in line with FCA DISP rules and internal procedures. Gathering and reviewing evidence from advisers, AR firms, product providers and other third parties to build a balanced understanding of each case. Reviewing customer files and documentation to establish the facts and assess complaints objectively. Recommending fair, consistent and evidence-based outcomes that support good customer outcomes under Consumer Duty. Drafting clear, professional and empathetic written responses, including final response letters. Working collaboratively with advisers, AR firms and internal teams to progress cases efficiently and transparently. Supporting the handling of FOS-referred complaints, preparing case files and responding to information requests. Liaising with PI insurers or brokers where complaints may present potential financial exposure. Identifying trends, themes and root causes across complaints to support improvements in processes, controls and customer experience. Contributing to complaints MI and escalating emerging risks or significant issues. What you'll bring Experience in root cause analysis complaints handling. Background in financial services, ideally mortgages or insurance. Preferably CeMAP qualified. Strong understanding of FCA complaint-handling requirements. Awareness of Consumer Duty and its focus on good customer outcomes. Excellent written communication skills, with the ability to produce clear, professional and empathetic correspondence. High attention to detail and the ability to analyse complex information. Confidence managing multiple cases while maintaining fairness, balance and a strong focus on the customer. Strong communication skills when working with advisers, AR firms and internal stakeholders. A collaborative approach, with the ability to build constructive relationships and support shared goals. A proactive, organised mindset, taking responsibility for progressing work and maintaining high standards. Comfort using Microsoft Office and internal systems, and an openness to using digital tools to support investigations and reporting. A willingness to adapt, learn and contribute to improving how we work as the business and regulatory landscape evolves. Recruitment Process 1st stage: Teams interview with our hiring manager 2nd stage: Face to face interview at our Derby office with our hiring team - this will involve a task What's In It For You? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more! Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager) A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work Everyone is Welcome At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you'd like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact . Use of AI We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It's important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self. Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.
Customer Journey Manager Location : Alfreton, DE55 7RG Salary : Competitive, DOE Contract : Full-Time, Permanent - 37.5 hours per week (Monday-Friday) Benefits : Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme, On site parking, 23 days holiday plus Statutory About the Role We are looking for a proactive and customer-focused Customer Journey Manager to join our Sales & Marketing team. In this role, you will be responsible for overseeing and continuously improving the end-to-end customer experience, ensuring that every interaction reflects our commitment to exceptional service. You will act as the first point of contact for escalated customer complaints, monitor feedback across multiple channels, and work collaboratively across departments to identify opportunities to enhance the customer journey. This is a key position within the business, ensuring that customer insights drive improvements across operations, service delivery and training. Our Mission Our purpose is to change people s lives by improving their mobility, through understanding customer needs and providing the most appropriate solutions. By delivering real value to our customers, we aim to build a profitable and sustainable business while maintaining the highest standards of service and care. Key Responsibilities Customer Experience & Journey Management • Monitor and develop the external customer journey process, ensuring clear ownership of each stage • Identify opportunities to improve the customer experience across all touchpoints • Work with internal teams to ensure consistent service standards are maintained • Develop improved methods of measuring customer satisfaction across the customer journey Customer Feedback & Escalations • Act as the first point of contact for escalated customer complaints • Record, monitor and report on Customer Related Issues (CRIs) • Carry out customer feedback calls following installations for both Retail and Motability customer • Analyse feedback to identify trends and drive service improvements Reviews & Online Reputation • Work closely with the Online Marketing team to increase response rates on customer reviews across platforms such as Trustpilot and Google • Monitor and manage online feedback to support continuous improvement Cross-Department Collaboration • Work closely with the Quality Manager to identify service issues and implement improvements • Collaborate with the Field Product Assessment and Business Development teams • Share customer insights with internal stakeholders to support operational improvements Training & Development • Provide training, coaching and mentoring where required to improve service delivery • Lead disability awareness training across the organisation in partnership with charity partners • Identify training needs across the customer journey touchpoints Reporting & Performance Monitoring • Record and analyse customer service data and performance metrics • Provide monthly and quarterly reports to the Head of Sales & Marketing • Use insights and performance data to drive improvements and support business growth What We re Looking For We are seeking someone with strong emotional intelligence, a genuine passion for delivering exceptional customer service and ideally previous experience within a similar sector. Essential Skills & Experience • Strong interpersonal skills and the ability to manage sensitive or complex customer situations • Excellent communication skills (written, verbal and presentation) • Ability to analyse feedback and identify service improvement opportunities • Strong organisational skills and ability to manage your own workload • High level of emotional intelligence and empathy • Proficiency with Microsoft Office and IT systems Personal Attributes • Customer-focused with a proactive mindset • Confident communicator with the ability to influence and support colleagues • Collaborative and supportive team player • Strong attention to detail and problem-solving ability Our Values We are proud to work in a culture that reflects the following values: • Innovation Driven Always open to new ideas and better ways of working • Service Deliver exceptional service with a proactive, solutions-focused mindset • Ethical & Fair Do the right thing in the right way • Brave Challenge thinking and drive meaningful change • Inspired Motivate others and create new ways of working • Empowered Encourage responsible decision-making and ownership • Ambitious Support growth and development for everyone • Advocates Be a company customers, partners and employees are proud to be part of Why Join Us? This role offers the opportunity to play a central role in shaping the customer experience within a purpose-driven organisation committed to improving people s lives through mobility solutions. You ll work closely with multiple departments, helping to ensure our customers receive the highest level of service and support at every stage of their journey. No agencies please.
Apr 01, 2026
Full time
Customer Journey Manager Location : Alfreton, DE55 7RG Salary : Competitive, DOE Contract : Full-Time, Permanent - 37.5 hours per week (Monday-Friday) Benefits : Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme, On site parking, 23 days holiday plus Statutory About the Role We are looking for a proactive and customer-focused Customer Journey Manager to join our Sales & Marketing team. In this role, you will be responsible for overseeing and continuously improving the end-to-end customer experience, ensuring that every interaction reflects our commitment to exceptional service. You will act as the first point of contact for escalated customer complaints, monitor feedback across multiple channels, and work collaboratively across departments to identify opportunities to enhance the customer journey. This is a key position within the business, ensuring that customer insights drive improvements across operations, service delivery and training. Our Mission Our purpose is to change people s lives by improving their mobility, through understanding customer needs and providing the most appropriate solutions. By delivering real value to our customers, we aim to build a profitable and sustainable business while maintaining the highest standards of service and care. Key Responsibilities Customer Experience & Journey Management • Monitor and develop the external customer journey process, ensuring clear ownership of each stage • Identify opportunities to improve the customer experience across all touchpoints • Work with internal teams to ensure consistent service standards are maintained • Develop improved methods of measuring customer satisfaction across the customer journey Customer Feedback & Escalations • Act as the first point of contact for escalated customer complaints • Record, monitor and report on Customer Related Issues (CRIs) • Carry out customer feedback calls following installations for both Retail and Motability customer • Analyse feedback to identify trends and drive service improvements Reviews & Online Reputation • Work closely with the Online Marketing team to increase response rates on customer reviews across platforms such as Trustpilot and Google • Monitor and manage online feedback to support continuous improvement Cross-Department Collaboration • Work closely with the Quality Manager to identify service issues and implement improvements • Collaborate with the Field Product Assessment and Business Development teams • Share customer insights with internal stakeholders to support operational improvements Training & Development • Provide training, coaching and mentoring where required to improve service delivery • Lead disability awareness training across the organisation in partnership with charity partners • Identify training needs across the customer journey touchpoints Reporting & Performance Monitoring • Record and analyse customer service data and performance metrics • Provide monthly and quarterly reports to the Head of Sales & Marketing • Use insights and performance data to drive improvements and support business growth What We re Looking For We are seeking someone with strong emotional intelligence, a genuine passion for delivering exceptional customer service and ideally previous experience within a similar sector. Essential Skills & Experience • Strong interpersonal skills and the ability to manage sensitive or complex customer situations • Excellent communication skills (written, verbal and presentation) • Ability to analyse feedback and identify service improvement opportunities • Strong organisational skills and ability to manage your own workload • High level of emotional intelligence and empathy • Proficiency with Microsoft Office and IT systems Personal Attributes • Customer-focused with a proactive mindset • Confident communicator with the ability to influence and support colleagues • Collaborative and supportive team player • Strong attention to detail and problem-solving ability Our Values We are proud to work in a culture that reflects the following values: • Innovation Driven Always open to new ideas and better ways of working • Service Deliver exceptional service with a proactive, solutions-focused mindset • Ethical & Fair Do the right thing in the right way • Brave Challenge thinking and drive meaningful change • Inspired Motivate others and create new ways of working • Empowered Encourage responsible decision-making and ownership • Ambitious Support growth and development for everyone • Advocates Be a company customers, partners and employees are proud to be part of Why Join Us? This role offers the opportunity to play a central role in shaping the customer experience within a purpose-driven organisation committed to improving people s lives through mobility solutions. You ll work closely with multiple departments, helping to ensure our customers receive the highest level of service and support at every stage of their journey. No agencies please.
Working Solutions Recruitment
Bletchley, Buckinghamshire
Customer Service Coordinator WSR is recruiting for a Customer Service Coordinator for our esteemed client in Milton Keynes. Location: Milton Keynes Salary: £15.00 p/h Role type: Temp - Perm Role overview This is a fantastic opportunity for an organised and proactive individual to join a busy customer service team within a growing business. This role plays a key part in supporting customers and internal teams, ensuring orders are processed accurately and delivered on time while maintaining excellent service standards. Key Responsibilities Answer incoming customer calls and respond to email enquiries in a professional and timely manner Process and load all sales orders accurately within 24 hours of receipt Ensure correct pricing is applied to all customer orders Manage customer queries and resolve issues within agreed timeframes Process proforma invoices and payments where required Allocate stock and ensure orders are released to the Distribution Centre Work closely with Purchasing, Freight companies and the Distribution Centre to ensure deliveries are met Log customer cases and track resolutions using HubSpot Maintain the Open Order Report and ensure orders are prepared for invoicing Escalate customer concerns or challenges to the Customer Services Manager where required Manage and organise shared inboxes to ensure enquiries are handled efficiently Support the wider team with additional administrative duties as required Experience, Skills & Attributes Previous customer service or order processing experience Strong communication and problem-solving skills Highly organised with strong attention to detail Able to manage multiple tasks in a fast-paced environment Confident dealing with customer enquiries and complaints Experience using CRM systems (HubSpot desirable) What s on Offer Opportunity to join a supportive and collaborative team Varied role with strong internal interaction across departments Monday Friday working hours If you re looking for a role where you can make a real contribution within a Customer Service Team, this could be the perfect next step. Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
Apr 01, 2026
Seasonal
Customer Service Coordinator WSR is recruiting for a Customer Service Coordinator for our esteemed client in Milton Keynes. Location: Milton Keynes Salary: £15.00 p/h Role type: Temp - Perm Role overview This is a fantastic opportunity for an organised and proactive individual to join a busy customer service team within a growing business. This role plays a key part in supporting customers and internal teams, ensuring orders are processed accurately and delivered on time while maintaining excellent service standards. Key Responsibilities Answer incoming customer calls and respond to email enquiries in a professional and timely manner Process and load all sales orders accurately within 24 hours of receipt Ensure correct pricing is applied to all customer orders Manage customer queries and resolve issues within agreed timeframes Process proforma invoices and payments where required Allocate stock and ensure orders are released to the Distribution Centre Work closely with Purchasing, Freight companies and the Distribution Centre to ensure deliveries are met Log customer cases and track resolutions using HubSpot Maintain the Open Order Report and ensure orders are prepared for invoicing Escalate customer concerns or challenges to the Customer Services Manager where required Manage and organise shared inboxes to ensure enquiries are handled efficiently Support the wider team with additional administrative duties as required Experience, Skills & Attributes Previous customer service or order processing experience Strong communication and problem-solving skills Highly organised with strong attention to detail Able to manage multiple tasks in a fast-paced environment Confident dealing with customer enquiries and complaints Experience using CRM systems (HubSpot desirable) What s on Offer Opportunity to join a supportive and collaborative team Varied role with strong internal interaction across departments Monday Friday working hours If you re looking for a role where you can make a real contribution within a Customer Service Team, this could be the perfect next step. Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
Complaints Resolution Officer We are looking for a Complaints Resolution Officer to join a busy legal and governance team, providing a high-quality complaints handling and investigation service across a wide range of service areas. The role involves managing and investigating complaints, providing advice and guidance on complaints processes, and supporting services to resolve issues effectively while ensuring learning and improvement. Key Responsibilities Investigate and manage customer complaints in line with service standards and complaints procedures Provide advice and guidance to teams on complaints handling and resolution Draft detailed investigation reports and correspondence for review and approval Analyse complaint trends and produce reports to support service improvement Support delivery of complaints training and guidance to staff Liaise with senior managers, stakeholders and external partners during investigations Maintain accurate records using case management systems and ensure compliance with data protection requirements About You Experience handling, investigating or responding to customer complaints Strong communication, investigation and report writing skills Ability to remain objective and professional in challenging situations Experience working in a customer service or case management environment Knowledge of complaints procedures and regulatory guidance is desirable
Apr 01, 2026
Contractor
Complaints Resolution Officer We are looking for a Complaints Resolution Officer to join a busy legal and governance team, providing a high-quality complaints handling and investigation service across a wide range of service areas. The role involves managing and investigating complaints, providing advice and guidance on complaints processes, and supporting services to resolve issues effectively while ensuring learning and improvement. Key Responsibilities Investigate and manage customer complaints in line with service standards and complaints procedures Provide advice and guidance to teams on complaints handling and resolution Draft detailed investigation reports and correspondence for review and approval Analyse complaint trends and produce reports to support service improvement Support delivery of complaints training and guidance to staff Liaise with senior managers, stakeholders and external partners during investigations Maintain accurate records using case management systems and ensure compliance with data protection requirements About You Experience handling, investigating or responding to customer complaints Strong communication, investigation and report writing skills Ability to remain objective and professional in challenging situations Experience working in a customer service or case management environment Knowledge of complaints procedures and regulatory guidance is desirable
Salary: £31,000 per annum with an annual performance bonus (15%) plus Veolia benefits and pension Hours: Monday to Friday, 40 hours per week 8:30am - 5pm Location: Portsmouth, PO3 5NY When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers Completing debriefs with front line staff and reporting necessary actions or updates as required Face-to-face engagement with drivers, supporting them to address any issues on route Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance) What we're looking for; Essential Able to demonstrate an understanding of transport compliance and WTD Good communication skills communicating with people of all levels including drivers, front-line employees and customers Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance Experienced IT Skills, and the ability to adapt to Google operating systems Desirable Previous experience operating within a similar industry; waste/transport/logistics What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Apr 01, 2026
Full time
Salary: £31,000 per annum with an annual performance bonus (15%) plus Veolia benefits and pension Hours: Monday to Friday, 40 hours per week 8:30am - 5pm Location: Portsmouth, PO3 5NY When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers Completing debriefs with front line staff and reporting necessary actions or updates as required Face-to-face engagement with drivers, supporting them to address any issues on route Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance) What we're looking for; Essential Able to demonstrate an understanding of transport compliance and WTD Good communication skills communicating with people of all levels including drivers, front-line employees and customers Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance Experienced IT Skills, and the ability to adapt to Google operating systems Desirable Previous experience operating within a similar industry; waste/transport/logistics What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Involve Recruitment (Midlands) Ltd are recruiting for a M&E Maintenance Scheduler for a busy team on a permanent basis! Salary - 30,000 Working hours - 40 hours - daily working hours are negotiable (on call 1 in 6 weeks) BUPA Healthcare and cash plan and company phone The ideal person will have experience scheduling or coordinating within a trade or service, M&E background even better! Duties include: First point of contact within the business on maintenance and minor new works Operate & Manage Client Portal Systems Use job allocation software to manage workloads, schedule and coordinate day-to-day reactive and planned maintenance works for our engineers. Managing and control small team of operatives undertaking responsive building maintenance Problem solving site issues Ensuring reactive works are within the contract timescales. Estimate small works based on time / materials and schedule of rates for client approval. Work closely with the Electrical and Mechanical Managers to ensure smooth delivery and compliance across all jobs. Keep detailed records of scheduled works, certification, and ongoing compliance tracking. If you have previous experience of the above then please apply!
Apr 01, 2026
Full time
Involve Recruitment (Midlands) Ltd are recruiting for a M&E Maintenance Scheduler for a busy team on a permanent basis! Salary - 30,000 Working hours - 40 hours - daily working hours are negotiable (on call 1 in 6 weeks) BUPA Healthcare and cash plan and company phone The ideal person will have experience scheduling or coordinating within a trade or service, M&E background even better! Duties include: First point of contact within the business on maintenance and minor new works Operate & Manage Client Portal Systems Use job allocation software to manage workloads, schedule and coordinate day-to-day reactive and planned maintenance works for our engineers. Managing and control small team of operatives undertaking responsive building maintenance Problem solving site issues Ensuring reactive works are within the contract timescales. Estimate small works based on time / materials and schedule of rates for client approval. Work closely with the Electrical and Mechanical Managers to ensure smooth delivery and compliance across all jobs. Keep detailed records of scheduled works, certification, and ongoing compliance tracking. If you have previous experience of the above then please apply!
Are you a roofing specialist? Are you ready to lead and grow a business in this exciting Branch Manager role? This is your opportunity to take charge of a Roofing Supplies branch and take them to the next level. We re looking for a commercially driven Branch Manager who combines strong roofing expertise with a sharp sales mindset. This is a hands-on leadership role where you ll take full ownership of branch performance, driving growth, building a loyal customer base and strengthening relationships across the local trade. You ll be at the heart of the operation, supporting customers with expert product knowledge, managing stock and pricing effectively, and working closely with the wider team to maximise every opportunity. Role: Branch Manager, Roofing Branch Manager, Trade Counter Branch manager, Builders Merchants Branch Manager, Roofing Supplies Manager, Depot Manager, Roofing Trade Manager Location: Beaconsfield, Buckinghamshire Salary: up to £45k base salary + Bonus + Benefits Hours: 7am-5pm Mon-Fri, 7am-12pm alternate Saturdays You ll bring solid experience from roofing supply or merchanting, along with in-depth knowledge of roofing systems and materials. Just as importantly, you ll be a confident leader who knows how to motivate a team, build lasting relationships and deliver results in a fast-paced environment. This is a genuine opportunity to take ownership of a successful branch and shape its future within a growing, well-established business. If you re ready to step into a role where your expertise and ambition will be recognised and rewarded, we d love to hear from you. CLICK APPLY and send through a copy of a CV.
Apr 01, 2026
Full time
Are you a roofing specialist? Are you ready to lead and grow a business in this exciting Branch Manager role? This is your opportunity to take charge of a Roofing Supplies branch and take them to the next level. We re looking for a commercially driven Branch Manager who combines strong roofing expertise with a sharp sales mindset. This is a hands-on leadership role where you ll take full ownership of branch performance, driving growth, building a loyal customer base and strengthening relationships across the local trade. You ll be at the heart of the operation, supporting customers with expert product knowledge, managing stock and pricing effectively, and working closely with the wider team to maximise every opportunity. Role: Branch Manager, Roofing Branch Manager, Trade Counter Branch manager, Builders Merchants Branch Manager, Roofing Supplies Manager, Depot Manager, Roofing Trade Manager Location: Beaconsfield, Buckinghamshire Salary: up to £45k base salary + Bonus + Benefits Hours: 7am-5pm Mon-Fri, 7am-12pm alternate Saturdays You ll bring solid experience from roofing supply or merchanting, along with in-depth knowledge of roofing systems and materials. Just as importantly, you ll be a confident leader who knows how to motivate a team, build lasting relationships and deliver results in a fast-paced environment. This is a genuine opportunity to take ownership of a successful branch and shape its future within a growing, well-established business. If you re ready to step into a role where your expertise and ambition will be recognised and rewarded, we d love to hear from you. CLICK APPLY and send through a copy of a CV.
Customer Care Advisor/Planner - B78 3HL PPM Recruitment are currently recruiting for an experienced Repairs Planner to join a busy housing repairs team responsible for coordinating responsive maintenance across a large residential property portfolio. This is a fast-paced role where you will play a key part in ensuring repairs are scheduled efficiently, operatives are fully utilised and residents receive a high standard of service. Pay Rate: 16.53 per hour (inclusive of holiday pay) Working Hours: Monday to Friday 08:00 - 17:00 Role Overview: The successful candidate will be responsible for planning and scheduling responsive repair works, ensuring operatives and subcontractors are deployed effectively while maintaining excellent communication with residents and the wider repairs team. Key Responsibilities: Plan and schedule responsive repairs and maintenance works for operatives and subcontractors Ensure operatives' diaries are fully utilised while allowing for emergency and priority works Liaise with residents to arrange appointments and manage expectations Prioritise urgent repairs, vulnerable resident cases and compliance-related works Monitor job progress and adjust schedules due to delays, access issues or emergencies Work closely with supervisors, operatives and managers to ensure works are delivered efficiently Allocate jobs with the correct skills, materials and time requirements Manage follow-on works and ensure tasks are raised and scheduled promptly Maintain accurate records within the repairs management system Provide general administrative support to the wider repairs team when required Requirements: Previous experience in a Repairs Planner, Scheduler or Works Coordinator role within housing repairs, property maintenance or facilities management Experience scheduling work for a team of operatives or subcontractors Strong organisational and time management skills Good understanding of responsive repairs processes and trade requirements Confident communicator able to liaise with residents, operatives and internal teams Strong IT skills with experience using repairs management systems such as MRI, Northgate, DRS or similar Ability to work in a fast-paced environment and manage changing priorities Proactive approach to problem solving and diary management If you are interested in this role, please apply with your updated CV!
Apr 01, 2026
Full time
Customer Care Advisor/Planner - B78 3HL PPM Recruitment are currently recruiting for an experienced Repairs Planner to join a busy housing repairs team responsible for coordinating responsive maintenance across a large residential property portfolio. This is a fast-paced role where you will play a key part in ensuring repairs are scheduled efficiently, operatives are fully utilised and residents receive a high standard of service. Pay Rate: 16.53 per hour (inclusive of holiday pay) Working Hours: Monday to Friday 08:00 - 17:00 Role Overview: The successful candidate will be responsible for planning and scheduling responsive repair works, ensuring operatives and subcontractors are deployed effectively while maintaining excellent communication with residents and the wider repairs team. Key Responsibilities: Plan and schedule responsive repairs and maintenance works for operatives and subcontractors Ensure operatives' diaries are fully utilised while allowing for emergency and priority works Liaise with residents to arrange appointments and manage expectations Prioritise urgent repairs, vulnerable resident cases and compliance-related works Monitor job progress and adjust schedules due to delays, access issues or emergencies Work closely with supervisors, operatives and managers to ensure works are delivered efficiently Allocate jobs with the correct skills, materials and time requirements Manage follow-on works and ensure tasks are raised and scheduled promptly Maintain accurate records within the repairs management system Provide general administrative support to the wider repairs team when required Requirements: Previous experience in a Repairs Planner, Scheduler or Works Coordinator role within housing repairs, property maintenance or facilities management Experience scheduling work for a team of operatives or subcontractors Strong organisational and time management skills Good understanding of responsive repairs processes and trade requirements Confident communicator able to liaise with residents, operatives and internal teams Strong IT skills with experience using repairs management systems such as MRI, Northgate, DRS or similar Ability to work in a fast-paced environment and manage changing priorities Proactive approach to problem solving and diary management If you are interested in this role, please apply with your updated CV!
Payroll Assistant Location: Thistle Centre of Wellbeing, 13 Queen s Walk, Edinburgh Hours/Duration: hrs per week Salary: £28,329 (pro-rata for less than 39 hours) Closing Date: Friday 17th April 2026 at 23.59pm Interview Dates: Week commencing 27th April 2026 We have a vacancy for a part-time Payroll Assistant on permanent contract. Based at our award-winning offices in Edinburgh, we also offer hybrid working options. About Thistle At Thistle we believe in a world of inclusion, free of isolation and loneliness, where a health crisis doesn t mean a life crisis. Our charity supports people with disabilities and long-term health conditions; to lead good lives and achieve what matters most to them. We believe that everyone in Scotland should have access to our person-centred approach to health and wellbeing. About The Role Do you have experience working with computerised payroll systems? Do you have a good understanding of pensions, PAYE and NI rules? Do you enjoy providing excellent customer service and would like to make a real difference in people s lives? If so, we would love to hear from you. This is an exciting opportunity to make a real difference to people s lives. Using your existing payroll knowledge, you will work alongside our Payroll Manager in our small, friendly Finance Team. You will check data entries with our HR team, process additional payments, review sickness entries against our sick pay rules and answer staff pay queries. This role is an excellent opportunity for a motivated and enthusiastic team player, who has a willingness to learn, and to support the payroll function as well as colleagues in the wider organisation. What we offer The opportunity to work with a fun and friendly team focused on making a difference in the lives of people living in communities across Scotland Hybrid working between home, and our award winning offices in Craigmillar, Edinburgh Learning and development opportunities including our internal development programme Contributory pension scheme Non-contributory death in service benefit scheme 35 days of annual leave Free Thistle Gym membership Membership of the HSF Health & Benefits Plan Thistle Foundation is an Equal Opportunities Employer. Successful applicants will be subject to a Disclosure check, which will be paid for by Thistle. To Apply If you feel you are a suitable candidate and would like to work for Thistle Foundation, please do not hesitate to apply.
Apr 01, 2026
Full time
Payroll Assistant Location: Thistle Centre of Wellbeing, 13 Queen s Walk, Edinburgh Hours/Duration: hrs per week Salary: £28,329 (pro-rata for less than 39 hours) Closing Date: Friday 17th April 2026 at 23.59pm Interview Dates: Week commencing 27th April 2026 We have a vacancy for a part-time Payroll Assistant on permanent contract. Based at our award-winning offices in Edinburgh, we also offer hybrid working options. About Thistle At Thistle we believe in a world of inclusion, free of isolation and loneliness, where a health crisis doesn t mean a life crisis. Our charity supports people with disabilities and long-term health conditions; to lead good lives and achieve what matters most to them. We believe that everyone in Scotland should have access to our person-centred approach to health and wellbeing. About The Role Do you have experience working with computerised payroll systems? Do you have a good understanding of pensions, PAYE and NI rules? Do you enjoy providing excellent customer service and would like to make a real difference in people s lives? If so, we would love to hear from you. This is an exciting opportunity to make a real difference to people s lives. Using your existing payroll knowledge, you will work alongside our Payroll Manager in our small, friendly Finance Team. You will check data entries with our HR team, process additional payments, review sickness entries against our sick pay rules and answer staff pay queries. This role is an excellent opportunity for a motivated and enthusiastic team player, who has a willingness to learn, and to support the payroll function as well as colleagues in the wider organisation. What we offer The opportunity to work with a fun and friendly team focused on making a difference in the lives of people living in communities across Scotland Hybrid working between home, and our award winning offices in Craigmillar, Edinburgh Learning and development opportunities including our internal development programme Contributory pension scheme Non-contributory death in service benefit scheme 35 days of annual leave Free Thistle Gym membership Membership of the HSF Health & Benefits Plan Thistle Foundation is an Equal Opportunities Employer. Successful applicants will be subject to a Disclosure check, which will be paid for by Thistle. To Apply If you feel you are a suitable candidate and would like to work for Thistle Foundation, please do not hesitate to apply.
Head of Sales (FCA Regulated) Birmingham Up to 100,000 + Bonus + Excellent Benefits We're partnering with an organisation seeking a commercially driven, data-led sales leader to transform and scale their sales operation. This is a rare opportunity to build on strong foundations, bring fresh ideas, and shape the future of a business with a clear vision and purpose. You'll take full ownership of a multi-million-pound telesales function, leading inbound and outbound teams while driving performance, efficiency, and customer outcomes in a highly regulated (FCA) environment. This role goes beyond "business as usual" you'll unify systems, optimise performance, and build a best-in-class telephony sales engine. Head of Sales Key Responsibilities: Provide leadership to managers and diverse professional teams across distinct sales units. Identify opportunities and develop plans to capitalise on them. Evaluate current sales systems and lead the migration to a unified platform to establish a common way of working. Identify pipeline issues and devise strategies to win market share from key competitors, along with building a best-in-class inbound and outbound sales teams. Partner with Marketing to optimise lead quality and reduce Cost Per Acquisition (CPA), and with Product to refine features and differentiation and ops to improve the internal sales systems and tools. Oversee a high-volume sales cycle where "speed to lead" is critical, along with developing an efficient outbound sales operation of qualified leads. Ensure every interaction meets the highest calibre of quality and adheres to FCA/FPCOB standards. Develop and implement the telesales strategy (inbound + outbound) aligned with the overall prepaid funeral plans business objectives. Set clear KPIs and performance standards covering call answer rate, speed-to-lead, lead-to-sale conversion, average revenue per sale, and cost per acquisition. Use data to monitor daily, weekly and monthly performance, identifying trends and implementing improvements to drive efficiency and sales effectiveness. Recruit, develop and retain a high-performing telesales team, including building future team capacity in line with revenue growth. Coach and empower team leaders to be strong people managers and commercial drivers. Drive a positive, high-performance culture focused on accountability, recognition and continuous improvement. Partner with Marketing to optimise lead flow, lead quality and campaign effectiveness. Provide regular performance updates, insight and forecasts to senior leadership, highlighting risks, opportunities and future investment needs. Champion the effective use of sales technology, dashboards and analytics to improve speed-to-lead, conversion and customer experience. Identify and implement new tools, automations and best practices to improve productivity and sales performance. What We're Looking For Current Head of Sales / Senior Sales Leader within an FCA-regulated business (essential) Strong background in telesales / call centre environments Proven success delivering multi-million-pound revenue targets Deep understanding of sales metrics (conversion, CPA, speed-to-lead, QA) A resilient, driven, detail-oriented leader who thrives in fast-paced environments Someone who brings energy, new ideas, and a solution-focused mindset A leader who can scale, optimise, and inspire teams to exceed targets Why Join? Join a stable, established organisation with ambitious growth plans Opportunity to shape and modernise a key revenue function Be part of a business that genuinely values customer outcomes and ethics Work closely with senior leadership to influence strategy Package & Benefits Salary up to 100,000 Bonus structure: 10% company bonus Up to 20% performance bonus Bupa family healthcare Car allowance 25 days holiday + bank holidays Full-time office-based (Mon-Fri, 9am-5pm) Ready to Lead the Next Phase of Growth? If you're a hands-on, commercially astute sales leader with FCA experience and a passion for building high-performing teams, we'd love to hear from you. BH35726
Apr 01, 2026
Full time
Head of Sales (FCA Regulated) Birmingham Up to 100,000 + Bonus + Excellent Benefits We're partnering with an organisation seeking a commercially driven, data-led sales leader to transform and scale their sales operation. This is a rare opportunity to build on strong foundations, bring fresh ideas, and shape the future of a business with a clear vision and purpose. You'll take full ownership of a multi-million-pound telesales function, leading inbound and outbound teams while driving performance, efficiency, and customer outcomes in a highly regulated (FCA) environment. This role goes beyond "business as usual" you'll unify systems, optimise performance, and build a best-in-class telephony sales engine. Head of Sales Key Responsibilities: Provide leadership to managers and diverse professional teams across distinct sales units. Identify opportunities and develop plans to capitalise on them. Evaluate current sales systems and lead the migration to a unified platform to establish a common way of working. Identify pipeline issues and devise strategies to win market share from key competitors, along with building a best-in-class inbound and outbound sales teams. Partner with Marketing to optimise lead quality and reduce Cost Per Acquisition (CPA), and with Product to refine features and differentiation and ops to improve the internal sales systems and tools. Oversee a high-volume sales cycle where "speed to lead" is critical, along with developing an efficient outbound sales operation of qualified leads. Ensure every interaction meets the highest calibre of quality and adheres to FCA/FPCOB standards. Develop and implement the telesales strategy (inbound + outbound) aligned with the overall prepaid funeral plans business objectives. Set clear KPIs and performance standards covering call answer rate, speed-to-lead, lead-to-sale conversion, average revenue per sale, and cost per acquisition. Use data to monitor daily, weekly and monthly performance, identifying trends and implementing improvements to drive efficiency and sales effectiveness. Recruit, develop and retain a high-performing telesales team, including building future team capacity in line with revenue growth. Coach and empower team leaders to be strong people managers and commercial drivers. Drive a positive, high-performance culture focused on accountability, recognition and continuous improvement. Partner with Marketing to optimise lead flow, lead quality and campaign effectiveness. Provide regular performance updates, insight and forecasts to senior leadership, highlighting risks, opportunities and future investment needs. Champion the effective use of sales technology, dashboards and analytics to improve speed-to-lead, conversion and customer experience. Identify and implement new tools, automations and best practices to improve productivity and sales performance. What We're Looking For Current Head of Sales / Senior Sales Leader within an FCA-regulated business (essential) Strong background in telesales / call centre environments Proven success delivering multi-million-pound revenue targets Deep understanding of sales metrics (conversion, CPA, speed-to-lead, QA) A resilient, driven, detail-oriented leader who thrives in fast-paced environments Someone who brings energy, new ideas, and a solution-focused mindset A leader who can scale, optimise, and inspire teams to exceed targets Why Join? Join a stable, established organisation with ambitious growth plans Opportunity to shape and modernise a key revenue function Be part of a business that genuinely values customer outcomes and ethics Work closely with senior leadership to influence strategy Package & Benefits Salary up to 100,000 Bonus structure: 10% company bonus Up to 20% performance bonus Bupa family healthcare Car allowance 25 days holiday + bank holidays Full-time office-based (Mon-Fri, 9am-5pm) Ready to Lead the Next Phase of Growth? If you're a hands-on, commercially astute sales leader with FCA experience and a passion for building high-performing teams, we'd love to hear from you. BH35726
Growing utilities business based in the Bury area requires a Metering Data Operative within their Metering Team. The role also includes contacting either customers, suppliers or third parties to obtain read information. Additionally, you will be expected to have strong communication skills, organisational skills and be able to work within a pressured department to tight deadlines. Reporting to the team leader duties of the role will include; The management of all meter installations, exchanges, and removal Sourcing meter details and updating all relevant systems and ensuring all appointments and de-appointments are correct Resolving any issues that may arise from incorrect meter data in a timely and effective manner To manage and remedy industry meter reading rejections Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries in a timely and effective manner To support the business with its smart meter, roll out strategy Ensure meter readings are obtained and submitted to the industry within a specified timeframe The right candidate will have; Good verbal and written communication skills Strong organisational skills Able to prioritise within a busy challenging environment Excellent attention to detail and a high level of accuracy in all areas of work The initiative to propose solutions, to act independently and have the confidence to effectively challenge the status quo Flexible approach to work with a willingness to be involved in other areas of the business as required Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties Ability to successfully persuade, influence and negotiate with internal and external parties A plus would be; Proven working knowledge of MS Office including MS Excel Experience of an operations function within an energy supplier Advanced working knowledge of MS Office including advanced MS Excel In return a competiative salary is offered along with bonus, progression, and development within a fast-growing business.
Apr 01, 2026
Full time
Growing utilities business based in the Bury area requires a Metering Data Operative within their Metering Team. The role also includes contacting either customers, suppliers or third parties to obtain read information. Additionally, you will be expected to have strong communication skills, organisational skills and be able to work within a pressured department to tight deadlines. Reporting to the team leader duties of the role will include; The management of all meter installations, exchanges, and removal Sourcing meter details and updating all relevant systems and ensuring all appointments and de-appointments are correct Resolving any issues that may arise from incorrect meter data in a timely and effective manner To manage and remedy industry meter reading rejections Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries in a timely and effective manner To support the business with its smart meter, roll out strategy Ensure meter readings are obtained and submitted to the industry within a specified timeframe The right candidate will have; Good verbal and written communication skills Strong organisational skills Able to prioritise within a busy challenging environment Excellent attention to detail and a high level of accuracy in all areas of work The initiative to propose solutions, to act independently and have the confidence to effectively challenge the status quo Flexible approach to work with a willingness to be involved in other areas of the business as required Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties Ability to successfully persuade, influence and negotiate with internal and external parties A plus would be; Proven working knowledge of MS Office including MS Excel Experience of an operations function within an energy supplier Advanced working knowledge of MS Office including advanced MS Excel In return a competiative salary is offered along with bonus, progression, and development within a fast-growing business.
Logistics Account Manager Temporary to Permanent Salary negotiable dependent on experience Outskirts of Swindon We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon. Responsibilities and Tasks: Day to day responsibility for the management of individual accounts within operational aspects. Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met. Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs. Keeping close relations with their CRM and the relevant TL within the warehouse. Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis. Invoice relevant customers in a timely manner in line with expectations set by management. Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing. Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts. First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues. Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and escalate internally if not correct, and need assisting amending. Attending meetings internally to discuss accounts. Attend meetings on site with clients to discuss their account and offer a day to day perspective. Ensure to escalate and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner. Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date. Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks. Attend team meetings internally where required to ensure you are up to date on the latest Walker information. Maintain and strengthen customer relationships and ensuring all their logistics needs are met. Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls. The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations. Person Specification Self-motivated, good organisation skills. Reliable. Process driven. Have great customer service skills. Have great communication skills, both internally within the team, and externally client facing. The ability to think of solutions and work arounds. Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max. Articulate and numerate with good presentation skills. Competent in the use of Windows Office Packages and Logistics Management Systems. Minimum of 1 years experience within the Logistics or similar industry. By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Apr 01, 2026
Full time
Logistics Account Manager Temporary to Permanent Salary negotiable dependent on experience Outskirts of Swindon We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon. Responsibilities and Tasks: Day to day responsibility for the management of individual accounts within operational aspects. Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met. Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs. Keeping close relations with their CRM and the relevant TL within the warehouse. Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis. Invoice relevant customers in a timely manner in line with expectations set by management. Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing. Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts. First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues. Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and escalate internally if not correct, and need assisting amending. Attending meetings internally to discuss accounts. Attend meetings on site with clients to discuss their account and offer a day to day perspective. Ensure to escalate and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner. Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date. Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks. Attend team meetings internally where required to ensure you are up to date on the latest Walker information. Maintain and strengthen customer relationships and ensuring all their logistics needs are met. Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls. The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations. Person Specification Self-motivated, good organisation skills. Reliable. Process driven. Have great customer service skills. Have great communication skills, both internally within the team, and externally client facing. The ability to think of solutions and work arounds. Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max. Articulate and numerate with good presentation skills. Competent in the use of Windows Office Packages and Logistics Management Systems. Minimum of 1 years experience within the Logistics or similar industry. By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Security Compliance Manager DGH Recruitment are currently recruiting on behalf of a leading client in the professional services industry who require a Security Compliance Manager to join the firm in London. You will be responsible for coordinating and responding to external and internal security and compliance audit activities while managing the firm's ISO27001 ISMS. Key Responsibilities: Maintain the firm's ISO 27001 ISMS and associated deliverables. Coordinate and maintain internal and external security assessment schedule. Manage security assessments, as required by the firm's clients and certification agencies. Manage security and compliance deliverables across multiple teams. Collaborate with internal and external stakeholders on controls and gap remediation. Maintain appropriate documentation and records in order to meet compliance requirements. Clearly explain our Security and Compliance program to clients and other third parties. Provide responses to customer security questionnaires and RFPs detailing firm capabilities. Develop recommendations to correct control deficiencies and provide ideas for process improvements. Required Skills: Possess a sufficient understanding of technical concepts including systems, networks and security architecture best practices in order to effectively evaluate risk and assess the effectiveness of controls Knowledge of industry compliance standards, including ISO27001. Demonstrated written and oral communication skills and ability to communicate with all levels of management. Ability to build relationships and work cross-functionally with internal and external constituents. Broad knowledge of risk management, vulnerability management, and third party risk. ISO 27001 Lead Auditor and / or extensive experience in working with ISO 27001 and related standards. Working knowledge of ISO27001 and Cyber Essentials Plus requirements and controls. 5+ years of IT and Security audits or assessments, or related experience. Security Compliance Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Apr 01, 2026
Full time
Security Compliance Manager DGH Recruitment are currently recruiting on behalf of a leading client in the professional services industry who require a Security Compliance Manager to join the firm in London. You will be responsible for coordinating and responding to external and internal security and compliance audit activities while managing the firm's ISO27001 ISMS. Key Responsibilities: Maintain the firm's ISO 27001 ISMS and associated deliverables. Coordinate and maintain internal and external security assessment schedule. Manage security assessments, as required by the firm's clients and certification agencies. Manage security and compliance deliverables across multiple teams. Collaborate with internal and external stakeholders on controls and gap remediation. Maintain appropriate documentation and records in order to meet compliance requirements. Clearly explain our Security and Compliance program to clients and other third parties. Provide responses to customer security questionnaires and RFPs detailing firm capabilities. Develop recommendations to correct control deficiencies and provide ideas for process improvements. Required Skills: Possess a sufficient understanding of technical concepts including systems, networks and security architecture best practices in order to effectively evaluate risk and assess the effectiveness of controls Knowledge of industry compliance standards, including ISO27001. Demonstrated written and oral communication skills and ability to communicate with all levels of management. Ability to build relationships and work cross-functionally with internal and external constituents. Broad knowledge of risk management, vulnerability management, and third party risk. ISO 27001 Lead Auditor and / or extensive experience in working with ISO 27001 and related standards. Working knowledge of ISO27001 and Cyber Essentials Plus requirements and controls. 5+ years of IT and Security audits or assessments, or related experience. Security Compliance Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Associate Director, Product (IRIS Financials) Competitive + Bonus + Benefits Remote, UK Permanent full time About IRIS Software Group IRIS Software Group is one of the UK's largest privately held software companies, supporting over 120,000 organisations across education, finance, HR, and payroll. Within our Education division, IRIS Financials is a market-leading finance platform trusted by over 11,000 schools and Multi-Academy Trusts. We're now looking for a senior product leader to take this platform to the next level. The Role As Associate Director of Product Management , you will define and deliver the vision for IRIS Financials, leading its evolution into a modern, cloud-first SaaS solution. This is a strategic and hands-on leadership role, combining product vision, commercial thinking, and team leadership to drive growth, innovation, and customer value. Key Responsibilities Define and lead the product strategy and roadmap for IRIS Financials Drive platform modernisation and SaaS transformation Use customer insight, market trends, and data to shape product direction Collaborate with Engineering, Sales, Marketing, and Customer Success Ensure delivery of high-impact, customer-centric product outcomes Support commercial performance, including growth and retention Lead and develop a team of Product Managers Ensure compliance with education finance regulations and standards About You You are a strategic product leader with a strong track record in SaaS or enterprise software environments. You'll bring: Significant experience in senior product management roles Proven success delivering product strategy and transformation at scale Strong leadership skills with experience managing product teams Ability to influence across technical and commercial stakeholders A data-driven, customer-first mindset Bonus if you have: Experience with financial systems or ERP platforms Knowledge of the UK education or MAT sector Experience leading cloud or legacy-to-SaaS transformations Why Join Us? Lead a high-profile, mission critical product Play a key role in a major SaaS transformation journey Work in a collaborative, growth-focused environment Competitive salary, benefits, and flexible remote working Apply Now If you're ready to lead product strategy at scale and make a real impact in education technology, we'd love to hear from you! Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Apr 01, 2026
Full time
Associate Director, Product (IRIS Financials) Competitive + Bonus + Benefits Remote, UK Permanent full time About IRIS Software Group IRIS Software Group is one of the UK's largest privately held software companies, supporting over 120,000 organisations across education, finance, HR, and payroll. Within our Education division, IRIS Financials is a market-leading finance platform trusted by over 11,000 schools and Multi-Academy Trusts. We're now looking for a senior product leader to take this platform to the next level. The Role As Associate Director of Product Management , you will define and deliver the vision for IRIS Financials, leading its evolution into a modern, cloud-first SaaS solution. This is a strategic and hands-on leadership role, combining product vision, commercial thinking, and team leadership to drive growth, innovation, and customer value. Key Responsibilities Define and lead the product strategy and roadmap for IRIS Financials Drive platform modernisation and SaaS transformation Use customer insight, market trends, and data to shape product direction Collaborate with Engineering, Sales, Marketing, and Customer Success Ensure delivery of high-impact, customer-centric product outcomes Support commercial performance, including growth and retention Lead and develop a team of Product Managers Ensure compliance with education finance regulations and standards About You You are a strategic product leader with a strong track record in SaaS or enterprise software environments. You'll bring: Significant experience in senior product management roles Proven success delivering product strategy and transformation at scale Strong leadership skills with experience managing product teams Ability to influence across technical and commercial stakeholders A data-driven, customer-first mindset Bonus if you have: Experience with financial systems or ERP platforms Knowledge of the UK education or MAT sector Experience leading cloud or legacy-to-SaaS transformations Why Join Us? Lead a high-profile, mission critical product Play a key role in a major SaaS transformation journey Work in a collaborative, growth-focused environment Competitive salary, benefits, and flexible remote working Apply Now If you're ready to lead product strategy at scale and make a real impact in education technology, we'd love to hear from you! Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Trade Marketing Executive - Hybrid Salary: Up to £35,000 - Depending on experience Contract: 14-Month FTC Location: Wrexham (Hybrid) My client, an internationally recognised leader in their field, is searching for a talented Trade Marketing Executive to join their team on a 14-month contract. This is an exciting opportunity to play a pivotal role in shaping customer loyalty, driving sales, and delivering innovative trade activation campaigns. About the Role Reporting into the Head of Marketing, you will take ownership of a wide range of trade marketing and loyalty-led initiatives. You'll design, implement and evaluate marketing campaigns and services that support customer retention, growth, and engagement across a diverse B2B customer base. Key Responsibilities Design, implement and monitor services within the loyalty programme to increase sales and customer satisfaction/retention. Manage key service partners and oversee performance metrics for reward, incentive and loyalty programmes. Develop practice marketing services in collaboration with the sales team and customers, driving increases in sales, SOW, ASP and retention. Plan and deliver trade activation campaigns aimed at boosting sales and customer loyalty. Work closely with the management team and key internal stakeholders to create customer-focused, integrated marketing communication plans and campaigns. Support product portfolio planning and manage brand positioning for assigned products and services. Assist in launching new channels of trade, including online and domiciliary. Manage relationships with communication agencies, printers and media partners. Collaborate with Product Managers and Marketing Managers to achieve commercial objectives. Write communication briefs for product launches and life cycle campaigns; review concepts, proofread copy and approve artwork through each development stage (marketing literature, POS, promotions, adverts). Lead the development and delivery of promotional campaigns that align with the commercial plan and drive ASP growth. Support digital media launches and developments as part of the commercial strategy. Maintain strong awareness of customer behaviour and identify opportunities for impactful new marketing activities. Work with internal teams and external agencies to enhance the organisation's reputation. Brief marketing agencies and ensure quality control over their output. Analyse ROI and campaign effectiveness, benchmarked against plans and competitor activity, and make recommendations for improvements. Manage multiple campaigns across various channels, ensuring timely and on-budget delivery. Build communication channels with relevant customers and stakeholders, and act on feedback. Skills & Experience Required Minimum 4 years' experience in Marketing or Trade Marketing within a B2B environment Strong background in trade marketing and marketing communications across offline and online channels Knowledge of digital marketing (social media, online advertising, SEO) - desirable Experience using CRM systems such as Salesforce or similar packages Confident managing email campaigns using Mailchimp Strong copywriting skills for both online and offline marketing content Benefits Hybrid & flexible working 31 days holiday (including bank holidays) Pension scheme Onsite parking Private medical insurance
Apr 01, 2026
Contractor
Trade Marketing Executive - Hybrid Salary: Up to £35,000 - Depending on experience Contract: 14-Month FTC Location: Wrexham (Hybrid) My client, an internationally recognised leader in their field, is searching for a talented Trade Marketing Executive to join their team on a 14-month contract. This is an exciting opportunity to play a pivotal role in shaping customer loyalty, driving sales, and delivering innovative trade activation campaigns. About the Role Reporting into the Head of Marketing, you will take ownership of a wide range of trade marketing and loyalty-led initiatives. You'll design, implement and evaluate marketing campaigns and services that support customer retention, growth, and engagement across a diverse B2B customer base. Key Responsibilities Design, implement and monitor services within the loyalty programme to increase sales and customer satisfaction/retention. Manage key service partners and oversee performance metrics for reward, incentive and loyalty programmes. Develop practice marketing services in collaboration with the sales team and customers, driving increases in sales, SOW, ASP and retention. Plan and deliver trade activation campaigns aimed at boosting sales and customer loyalty. Work closely with the management team and key internal stakeholders to create customer-focused, integrated marketing communication plans and campaigns. Support product portfolio planning and manage brand positioning for assigned products and services. Assist in launching new channels of trade, including online and domiciliary. Manage relationships with communication agencies, printers and media partners. Collaborate with Product Managers and Marketing Managers to achieve commercial objectives. Write communication briefs for product launches and life cycle campaigns; review concepts, proofread copy and approve artwork through each development stage (marketing literature, POS, promotions, adverts). Lead the development and delivery of promotional campaigns that align with the commercial plan and drive ASP growth. Support digital media launches and developments as part of the commercial strategy. Maintain strong awareness of customer behaviour and identify opportunities for impactful new marketing activities. Work with internal teams and external agencies to enhance the organisation's reputation. Brief marketing agencies and ensure quality control over their output. Analyse ROI and campaign effectiveness, benchmarked against plans and competitor activity, and make recommendations for improvements. Manage multiple campaigns across various channels, ensuring timely and on-budget delivery. Build communication channels with relevant customers and stakeholders, and act on feedback. Skills & Experience Required Minimum 4 years' experience in Marketing or Trade Marketing within a B2B environment Strong background in trade marketing and marketing communications across offline and online channels Knowledge of digital marketing (social media, online advertising, SEO) - desirable Experience using CRM systems such as Salesforce or similar packages Confident managing email campaigns using Mailchimp Strong copywriting skills for both online and offline marketing content Benefits Hybrid & flexible working 31 days holiday (including bank holidays) Pension scheme Onsite parking Private medical insurance
Contract : Full time, Permanent Hours: 45 hours per week - Monday to Friday Location: Stoke-on-Trent Salary: £50,000 - £55,000 plus car/allowance and bonus (OTE up to £80,000 per annum) Bodyshop Manager About The Vella Group The Vella Group is one of the UK's leading accident repair specialists, with over 30 years' experience supporting drivers and insurer partners. Operating across a growing network of modern bodyshops, The Vella Group is committed to technical excellence, outstanding customer service, and continuous investment in people, equipment, and innovation. Role Overview We are seeking a Bodyshop Manager to lead our site in Stoke-on-Trent . In this role, you will oversee all operational and technical activities, managing workflow, supporting technicians and support staff, ensuring compliance, and maintaining excellent relationships with customers, suppliers, and Work Providers. You will drive productivity, lead daily production meetings, and ensure the highest standards are achieved across the site, from estimate to vehicle return. Key Responsibilities Operational & Production Leadership Manage all repair, estimating, and production processes, ensuring efficiency, accuracy, and adherence to repair methodologies. Oversee daily workflow, producing schedules and leading production meetings to review performance and plan upcoming work. Achieve consistent labour utilisation, ensuring technicians' skills are fully deployed and productivity targets are met. Identify production constraints and escalate to the Operations Manager when needed. Support all site departments to maintain smooth and collaborative operations. Customer Experience & Work Provider Management Act as senior point of contact for customer complaints, resolving issues professionally and maintaining high satisfaction. Build and maintain strong relationships with Work Providers, understanding contracts and negotiating effectively. Keep customers informed throughout the repair journey, communicating updates, changes, and expectations clearly. Estimating, Administration & Compliance Ensure supplementary estimates are produced and submitted promptly with supporting images in line with contractual agreements. Maintain accurate notes and updates in internal management systems to track claim progression. Monitor workloads to meet internal and contractual SLA requirements. Ensure full compliance with BSI 10125, HSE, COSHH, EPA regulations, and internal audit requirements. Conduct final QC checks to maintain repair quality. People Leadership Lead, motivate, and support all onsite staff, fostering a high-performance culture. Oversee on-the-job training for new and existing team members. Conduct regular performance reviews and develop staff with clear expectations and growth plans. Promote a team culture centred on quality, safety, and accountability. Quality, Safety & Site Standards Stay up to date with repair methods, technology, and manufacturer guidelines. Maintain housekeeping standards and ensure equipment is properly maintained. Drive continuous improvements in processes, efficiency, and overall site performance. Additional Expectations Flexibility to undertake additional duties as required, including support at other sites. Attend training courses to stay current with industry standards and company policies. What You'll Get in Return We believe in taking care of our people. When you join The Vella Group, you'll enjoy: 33 days holiday including bank holidays Pension scheme & death in service insurance Enhanced maternity & paternity pay Access to Perkbox - discounts on retail, travel, and more MediCash - free healthcare support Internal and external training to develop your skills Childcare support - vouchers or workplace nursery benefit Free parking and provided uniform Working Hours Monday to Friday 45 hours per week Location This is an on-site role based in Stoke-on-Trent, Staffordshire Ready to bring your skills to a team that values quality, teamwork, and career development? Apply now and become part of our growing success story.REF-
Apr 01, 2026
Full time
Contract : Full time, Permanent Hours: 45 hours per week - Monday to Friday Location: Stoke-on-Trent Salary: £50,000 - £55,000 plus car/allowance and bonus (OTE up to £80,000 per annum) Bodyshop Manager About The Vella Group The Vella Group is one of the UK's leading accident repair specialists, with over 30 years' experience supporting drivers and insurer partners. Operating across a growing network of modern bodyshops, The Vella Group is committed to technical excellence, outstanding customer service, and continuous investment in people, equipment, and innovation. Role Overview We are seeking a Bodyshop Manager to lead our site in Stoke-on-Trent . In this role, you will oversee all operational and technical activities, managing workflow, supporting technicians and support staff, ensuring compliance, and maintaining excellent relationships with customers, suppliers, and Work Providers. You will drive productivity, lead daily production meetings, and ensure the highest standards are achieved across the site, from estimate to vehicle return. Key Responsibilities Operational & Production Leadership Manage all repair, estimating, and production processes, ensuring efficiency, accuracy, and adherence to repair methodologies. Oversee daily workflow, producing schedules and leading production meetings to review performance and plan upcoming work. Achieve consistent labour utilisation, ensuring technicians' skills are fully deployed and productivity targets are met. Identify production constraints and escalate to the Operations Manager when needed. Support all site departments to maintain smooth and collaborative operations. Customer Experience & Work Provider Management Act as senior point of contact for customer complaints, resolving issues professionally and maintaining high satisfaction. Build and maintain strong relationships with Work Providers, understanding contracts and negotiating effectively. Keep customers informed throughout the repair journey, communicating updates, changes, and expectations clearly. Estimating, Administration & Compliance Ensure supplementary estimates are produced and submitted promptly with supporting images in line with contractual agreements. Maintain accurate notes and updates in internal management systems to track claim progression. Monitor workloads to meet internal and contractual SLA requirements. Ensure full compliance with BSI 10125, HSE, COSHH, EPA regulations, and internal audit requirements. Conduct final QC checks to maintain repair quality. People Leadership Lead, motivate, and support all onsite staff, fostering a high-performance culture. Oversee on-the-job training for new and existing team members. Conduct regular performance reviews and develop staff with clear expectations and growth plans. Promote a team culture centred on quality, safety, and accountability. Quality, Safety & Site Standards Stay up to date with repair methods, technology, and manufacturer guidelines. Maintain housekeeping standards and ensure equipment is properly maintained. Drive continuous improvements in processes, efficiency, and overall site performance. Additional Expectations Flexibility to undertake additional duties as required, including support at other sites. Attend training courses to stay current with industry standards and company policies. What You'll Get in Return We believe in taking care of our people. When you join The Vella Group, you'll enjoy: 33 days holiday including bank holidays Pension scheme & death in service insurance Enhanced maternity & paternity pay Access to Perkbox - discounts on retail, travel, and more MediCash - free healthcare support Internal and external training to develop your skills Childcare support - vouchers or workplace nursery benefit Free parking and provided uniform Working Hours Monday to Friday 45 hours per week Location This is an on-site role based in Stoke-on-Trent, Staffordshire Ready to bring your skills to a team that values quality, teamwork, and career development? Apply now and become part of our growing success story.REF-
We are recruiting for our client in South Norfolk who are looking for a Transport Manager to join their team. This is an excellent opportunity to join an established Team. Key Responsibilities Manage daily transport operations and fleet scheduling Ensure full compliance with transport legislation, operator licence obligations, and company policies Managing and supporting a team of HGV drivers Ensuring full compliance with Operator Licence requirements, driver hours, and tachograph regulations Monitoring vehicle maintenance schedules and defect reporting Conducting driver briefings, inductions, and performance management Working closely with customers and planners to ensure efficient deliveries Managing transport costs, fuel usage, and operational efficiency Investigating incidents and implementing corrective actions where necessary Maintain accurate records and prepare reports for senior management Requirements Valid CPC Transport Manager Qualification Previous experience in a transport management role within road haulage environment previous experience working with flat-bed, step decks and wafer trailers and attributing loads Strong knowledge of UK transport legislation, driver hours, and tachograph regulations Excellent organisational and leadership skills Strong communication and problem-solving abilities Proficient with transport management systems and Microsoft Office Desirable Knowledge of compliance systems and fleet management software Experience working dangerous goods and abnormal loads Please apply with your updated CV.
Apr 01, 2026
Full time
We are recruiting for our client in South Norfolk who are looking for a Transport Manager to join their team. This is an excellent opportunity to join an established Team. Key Responsibilities Manage daily transport operations and fleet scheduling Ensure full compliance with transport legislation, operator licence obligations, and company policies Managing and supporting a team of HGV drivers Ensuring full compliance with Operator Licence requirements, driver hours, and tachograph regulations Monitoring vehicle maintenance schedules and defect reporting Conducting driver briefings, inductions, and performance management Working closely with customers and planners to ensure efficient deliveries Managing transport costs, fuel usage, and operational efficiency Investigating incidents and implementing corrective actions where necessary Maintain accurate records and prepare reports for senior management Requirements Valid CPC Transport Manager Qualification Previous experience in a transport management role within road haulage environment previous experience working with flat-bed, step decks and wafer trailers and attributing loads Strong knowledge of UK transport legislation, driver hours, and tachograph regulations Excellent organisational and leadership skills Strong communication and problem-solving abilities Proficient with transport management systems and Microsoft Office Desirable Knowledge of compliance systems and fleet management software Experience working dangerous goods and abnormal loads Please apply with your updated CV.
