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customer liaison officer
Hays
Credit Controller - Sales Ledger
Hays Canterbury, Kent
Sales Ledger job - Finance Officer - Temp role which may lead to perm. Hybrid - Office in Canterbury - £16.00 Your new company Our clients are on the lookout for a motivated Finance Officer to join their dynamic team and play a key role in shaping the financial heartbeat of the charity. This is a fantastic opportunity to grow your career in a fast-paced, purpose-driven environment, where every day brings new challenges and meaningful impact. With a wide variety of responsibilities and the chance to work across multiple income streams, you'll gain hands-on experience and develop valuable skills while supporting a cause that truly makes a difference. Your new role Support Financial Operations: Assist with daily posting and reconciliation of income from over 30 charity shops, including banking and card transactions.CRM and Accounting Integration: Reconcile income between the SAGE 200 accounting system and the Donorflex CRM system.Invoice Management: Raise and manage monthly sales invoices for grants, clinical income, education, lettings, and corporate sponsorships, ensuring correct VAT application.Customer and Income Platform Liaison: Handle customer queries, manage e-commerce income platforms, and allocate receipts to the sales ledger.Banking and Credit Control: Perform bank reconciliations across multiple accounts and assist with credit control and debtor management.Audit and Admin Support: Liaise with external auditors during annual audits and manage administrative tasks like post handling and document filing. What you'll need to succeed You will have 2+ years' experience in transactional finance, preferably in sales ledger, credit control, accounts receivable, but not essential. You will be good with systems and have an understanding of Sage accounting packages, preferably Sage 200. You will also be available to start in the next 2 weeks. What you'll get in return This is a temp assignment for a minimum of 8 weeks, paying circa £17.00 per hour and the role also has an opportunity to go permanent, which comes with benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Nov 03, 2025
Seasonal
Sales Ledger job - Finance Officer - Temp role which may lead to perm. Hybrid - Office in Canterbury - £16.00 Your new company Our clients are on the lookout for a motivated Finance Officer to join their dynamic team and play a key role in shaping the financial heartbeat of the charity. This is a fantastic opportunity to grow your career in a fast-paced, purpose-driven environment, where every day brings new challenges and meaningful impact. With a wide variety of responsibilities and the chance to work across multiple income streams, you'll gain hands-on experience and develop valuable skills while supporting a cause that truly makes a difference. Your new role Support Financial Operations: Assist with daily posting and reconciliation of income from over 30 charity shops, including banking and card transactions.CRM and Accounting Integration: Reconcile income between the SAGE 200 accounting system and the Donorflex CRM system.Invoice Management: Raise and manage monthly sales invoices for grants, clinical income, education, lettings, and corporate sponsorships, ensuring correct VAT application.Customer and Income Platform Liaison: Handle customer queries, manage e-commerce income platforms, and allocate receipts to the sales ledger.Banking and Credit Control: Perform bank reconciliations across multiple accounts and assist with credit control and debtor management.Audit and Admin Support: Liaise with external auditors during annual audits and manage administrative tasks like post handling and document filing. What you'll need to succeed You will have 2+ years' experience in transactional finance, preferably in sales ledger, credit control, accounts receivable, but not essential. You will be good with systems and have an understanding of Sage accounting packages, preferably Sage 200. You will also be available to start in the next 2 weeks. What you'll get in return This is a temp assignment for a minimum of 8 weeks, paying circa £17.00 per hour and the role also has an opportunity to go permanent, which comes with benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
RecruitME
Resident Liaison Officer
RecruitME Huntingdon, Cambridgeshire
Job Title:Resident Liaison & Housing Officer - Immediate Start! Location: Huntingdon Salary: £30,000-35,000 pro rata + car allowance + standard benefits Contract: Full-time - until March 2026, with potential for permanent role Your Opportunity Are you a people-person who thrives on keeping customers informed and happy? Were looking for a Resident Liaison Officer to act as the vital link between residen click apply for full job details
Nov 03, 2025
Contractor
Job Title:Resident Liaison & Housing Officer - Immediate Start! Location: Huntingdon Salary: £30,000-35,000 pro rata + car allowance + standard benefits Contract: Full-time - until March 2026, with potential for permanent role Your Opportunity Are you a people-person who thrives on keeping customers informed and happy? Were looking for a Resident Liaison Officer to act as the vital link between residen click apply for full job details
Ad Warrior
HR Officer
Ad Warrior Marston, Oxfordshire
HR Officer (Maternity Cover) Location: Oxford, OX3 0EE Salary: £35,681 - £41,636 per annum Hours: 37.5 hours per week (Part-time applications will be considered) Closing date: Monday 17th November 2025 The Role Our client is looking for an experienced HR professional to manage the full range of employment matters at the Centre. You will be experienced in managing HR life-cycle processes and have excellent organisational skills including managing a varied workload, prioritising competing demands with the ability to pro-actively think ahead of issues. You must be confident working with numbers and have excellent written and verbal communications skills. Due to maternity leave, they anticipate that this position will be required for an initial 12-month fixed term. Key Responsibilities Providing advice and guidance to managers and staff on all aspects of employment including recruitment, absence, performance management, maternity and paternity leave, and disciplinary and grievance, etc. Working with managers to design effective job advertisements and job descriptions. Managing recruitment processes including placing adverts, arranging interviews, drawing up employment documentation and managing on-boarding processes. Preparing the monthly payroll in liaison with the Finance Office. Running the Centre's leave and absence HR information system. Ensuring all visa applications and renewals are conducted in accordance with Home Office regulations and making sure all the relevant documentation is up to date and compliant. Acting as Secretary to academic and non-academic personnel committee, and attending additional committee meetings as required. Maintaining electronic and hard copy personnel files. Supporting the Centre's procedures for staff appraisal, assessment and staff development. Keeping abreast of changes in employment and associated legislation. Skills and Qualifications Experience of managing HR processes, including recruitment, absence, performance management, maternity and paternity leave, and disciplinary and grievance etc. Excellent organisational skills including managing a varied workload, prioritising competing demands with the ability to pro-actively think ahead of issues. A proven ability to develop professional and effective working relationships with key stakeholders. Experience of providing a high level of customer service. Excellent written and verbal communication skills. Attention to detail and the ability to produce accurate, detailed work within deadlines. Ability to deal accurately and confidently with numbers. Discretion and the ability to maintain high levels of confidentiality. Sound knowledge of employment and associated legislation. Desirable CIPD Level 5 qualification, or working towards. Sound knowledge and experience of UKVI including, but not limited to, visa sponsorship regulations. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.
Nov 03, 2025
Full time
HR Officer (Maternity Cover) Location: Oxford, OX3 0EE Salary: £35,681 - £41,636 per annum Hours: 37.5 hours per week (Part-time applications will be considered) Closing date: Monday 17th November 2025 The Role Our client is looking for an experienced HR professional to manage the full range of employment matters at the Centre. You will be experienced in managing HR life-cycle processes and have excellent organisational skills including managing a varied workload, prioritising competing demands with the ability to pro-actively think ahead of issues. You must be confident working with numbers and have excellent written and verbal communications skills. Due to maternity leave, they anticipate that this position will be required for an initial 12-month fixed term. Key Responsibilities Providing advice and guidance to managers and staff on all aspects of employment including recruitment, absence, performance management, maternity and paternity leave, and disciplinary and grievance, etc. Working with managers to design effective job advertisements and job descriptions. Managing recruitment processes including placing adverts, arranging interviews, drawing up employment documentation and managing on-boarding processes. Preparing the monthly payroll in liaison with the Finance Office. Running the Centre's leave and absence HR information system. Ensuring all visa applications and renewals are conducted in accordance with Home Office regulations and making sure all the relevant documentation is up to date and compliant. Acting as Secretary to academic and non-academic personnel committee, and attending additional committee meetings as required. Maintaining electronic and hard copy personnel files. Supporting the Centre's procedures for staff appraisal, assessment and staff development. Keeping abreast of changes in employment and associated legislation. Skills and Qualifications Experience of managing HR processes, including recruitment, absence, performance management, maternity and paternity leave, and disciplinary and grievance etc. Excellent organisational skills including managing a varied workload, prioritising competing demands with the ability to pro-actively think ahead of issues. A proven ability to develop professional and effective working relationships with key stakeholders. Experience of providing a high level of customer service. Excellent written and verbal communication skills. Attention to detail and the ability to produce accurate, detailed work within deadlines. Ability to deal accurately and confidently with numbers. Discretion and the ability to maintain high levels of confidentiality. Sound knowledge of employment and associated legislation. Desirable CIPD Level 5 qualification, or working towards. Sound knowledge and experience of UKVI including, but not limited to, visa sponsorship regulations. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.
Client Liaison Officer
Pure Human Resources Ltd Bordon, Hampshire
Client Liaison Officer Bordon, Hampshire Full time, permanent Salary: £30k Competitive benefits package Inspiring every child to reach their full potential through tailored tutoring. Our client, ABC Education is a trusted provider of high-quality tutoring and education services across the UK, working closely with schools, local authorities, parents, and tutors to deliver outstanding support to stud click apply for full job details
Nov 03, 2025
Full time
Client Liaison Officer Bordon, Hampshire Full time, permanent Salary: £30k Competitive benefits package Inspiring every child to reach their full potential through tailored tutoring. Our client, ABC Education is a trusted provider of high-quality tutoring and education services across the UK, working closely with schools, local authorities, parents, and tutors to deliver outstanding support to stud click apply for full job details
Brook Street
HMCTS - AO Role
Brook Street Derby, Derbyshire
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Temporary Administrator Position - until end of March 2026 with possible extension Full Time Monday to Friday 37 hours per week - £12.36/hr for the first 12 weeks, then £13.25/hr thereafter. The court business hours are 8:00 - 18:00 and candidates are required to work between these times on a scheduled basis. Brook Street are currently recruiting an admin officer for Derby Crown Court. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for providing excellent admin and customer service support, if so, we want to hear from you. As an admin officer you will provide general admin support within the team, you will need to be flexible, hard-working and have the ability to provide good customer service to a variety of users. Duties may include but not be limited to Creating and updating records on an in-house case management system. Producing letters, notices and orders for court. Processing correspondence and making referrals to Judges. Dealing with customer queries either by telephone or face-to-face. Listing and preparing cases for hearing. Clerking and ushering hearings taking place by video conferencing and those attending in person Liaison between the Judiciary, legal professionals and the parties in civil and family cases. Facilitating telephone hearings. Sending out invitations for "Teams" meetings and own in-house video conferencing system. General ad-hoc office duties including post room and archive filing. Required Skills" Good accurate typing/data entry skills" Excellent communication skills both verbal and written" Good strong working knowledge of Microsoft Packages" Ability to follow instructions" Ability to work as part of a team but also able to work independently" Attention to detail and ability to prioritise workloadThis is a temporary role to run until the end of March 2026, likely to be extended beyond this date. Working full time Monday to Friday 37 hours per week. The role is subject to 3 years referencing and a Basic DBS Check Full training will be given. Please apply for the role online with your CV in word format, due to the number of applications we may not be able to respond to all candidates. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Nov 03, 2025
Full time
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Temporary Administrator Position - until end of March 2026 with possible extension Full Time Monday to Friday 37 hours per week - £12.36/hr for the first 12 weeks, then £13.25/hr thereafter. The court business hours are 8:00 - 18:00 and candidates are required to work between these times on a scheduled basis. Brook Street are currently recruiting an admin officer for Derby Crown Court. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for providing excellent admin and customer service support, if so, we want to hear from you. As an admin officer you will provide general admin support within the team, you will need to be flexible, hard-working and have the ability to provide good customer service to a variety of users. Duties may include but not be limited to Creating and updating records on an in-house case management system. Producing letters, notices and orders for court. Processing correspondence and making referrals to Judges. Dealing with customer queries either by telephone or face-to-face. Listing and preparing cases for hearing. Clerking and ushering hearings taking place by video conferencing and those attending in person Liaison between the Judiciary, legal professionals and the parties in civil and family cases. Facilitating telephone hearings. Sending out invitations for "Teams" meetings and own in-house video conferencing system. General ad-hoc office duties including post room and archive filing. Required Skills" Good accurate typing/data entry skills" Excellent communication skills both verbal and written" Good strong working knowledge of Microsoft Packages" Ability to follow instructions" Ability to work as part of a team but also able to work independently" Attention to detail and ability to prioritise workloadThis is a temporary role to run until the end of March 2026, likely to be extended beyond this date. Working full time Monday to Friday 37 hours per week. The role is subject to 3 years referencing and a Basic DBS Check Full training will be given. Please apply for the role online with your CV in word format, due to the number of applications we may not be able to respond to all candidates. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street
HMCTS - Admin Officer Roles
Brook Street Nottingham, Nottinghamshire
- Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Temporary Administrator Position - until end of March 2026 with possible extension Full Time Monday to Friday 37 hours per week - £12.36/hr for the first 12 weeks, then £13.25/hr thereafter. The court business hours are 8:00 - 18:00 and candidates are required to work between these times on a scheduled basis. Brook Street are currently recruiting 3 admin officers for Nottingham Justice Centre. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for providing excellent admin and customer service support, if so, we want to hear from you. As an admin officer you will provide general admin support within the team, you will need to be flexible, hard-working and have the ability to provide good customer service to a variety of users. Duties may include but not be limited to Creating and updating records on an in-house case management system. Producing letters, notices and orders for court. Processing correspondence and making referrals to Judges. Dealing with customer queries either by telephone or face-to-face. Listing and preparing cases for hearing. Clerking and ushering hearings taking place by video conferencing and those attending in person Liaison between the Judiciary, legal professionals and the parties in civil and family cases. Facilitating telephone hearings. Sending out invitations for "Teams" meetings and own in-house video conferencing system. General ad-hoc office duties including post room and archive filing. Required Skills" Good accurate typing/data entry skills" Excellent communication skills both verbal and written" Good strong working knowledge of Microsoft Packages" Ability to follow instructions" Ability to work as part of a team but also able to work independently" Attention to detail and ability to prioritise workloadThis is a temporary role to run until the end of March 2026, likely to be extended beyond this date. Working full time Monday to Friday 37 hours per week. The role is subject to 3 years referencing and a Basic DBS Check Full training will be given. Please apply for the role online with your CV in word format, due to the number of applications we will only contact those shortlisted. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Nov 03, 2025
Full time
- Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Temporary Administrator Position - until end of March 2026 with possible extension Full Time Monday to Friday 37 hours per week - £12.36/hr for the first 12 weeks, then £13.25/hr thereafter. The court business hours are 8:00 - 18:00 and candidates are required to work between these times on a scheduled basis. Brook Street are currently recruiting 3 admin officers for Nottingham Justice Centre. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for providing excellent admin and customer service support, if so, we want to hear from you. As an admin officer you will provide general admin support within the team, you will need to be flexible, hard-working and have the ability to provide good customer service to a variety of users. Duties may include but not be limited to Creating and updating records on an in-house case management system. Producing letters, notices and orders for court. Processing correspondence and making referrals to Judges. Dealing with customer queries either by telephone or face-to-face. Listing and preparing cases for hearing. Clerking and ushering hearings taking place by video conferencing and those attending in person Liaison between the Judiciary, legal professionals and the parties in civil and family cases. Facilitating telephone hearings. Sending out invitations for "Teams" meetings and own in-house video conferencing system. General ad-hoc office duties including post room and archive filing. Required Skills" Good accurate typing/data entry skills" Excellent communication skills both verbal and written" Good strong working knowledge of Microsoft Packages" Ability to follow instructions" Ability to work as part of a team but also able to work independently" Attention to detail and ability to prioritise workloadThis is a temporary role to run until the end of March 2026, likely to be extended beyond this date. Working full time Monday to Friday 37 hours per week. The role is subject to 3 years referencing and a Basic DBS Check Full training will be given. Please apply for the role online with your CV in word format, due to the number of applications we will only contact those shortlisted. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Brook Street
Administrative Officer
Brook Street York, Yorkshire
Administrative Officer Location: York Pay: £12.36 per hour rising to £12.53 per hour after 12 weeks in assignment Job Type: Temporary Sector: Public Sector Hours: 37 hours a week (Monday to Friday) About the Organisation: Ministry of Justice plays a central role in the delivery of justice across England and Wales. It is responsible for administering criminal, civil, and family courts and tribunals. The organisation is committed to continuous improvement, Lean working principles, and delivering a consistently high standard of public service. What Will Be Your Day-to-Day Tasks? As an Administrative Officer , you'll play a vital role in the day-to-day running of courts and tribunals. Working as part of a team, you will help ensure cases progress smoothly and customers receive an excellent standard of service. Your duties may include: Preparing and managing case files, documents, and court papers Assisting court and tribunal hearings, including clerking, ushering and administrative tasks Handling face-to-face, telephone, and written enquiries Drafting correspondence, notes, reports, and standard communications Booking rooms, organising meetings, and preparing related materials Accurately processing casework, legal documents, and financial records Scheduling hearings, issuing legal notices, and processing warrants Assisting with improvement initiatives and contributing to team meetings You may also assist in clerking the courtroom, which will involve: Assisting the judge and managing the courtroom, ensuring it runs smoothly and that everyone is in the right place at the right time. Implementing any updates and informing the judge. Speaking aloud in the courtroom and acting as liaison between jury and judge. Sitting beside the judge and using computers to change slides or show evidence as needed. Preparing all the case papers for the judge to make sure they are fully prepared for court. What's in this for you? An opportunity to be part of a respected public service Full training and continuous development Work that makes a genuine impact on people's lives Experience within the Operational Delivery Profession, offering future career progression across the civil service Varied and engaging day-to-day responsibilities Skills & Experience Required: Relevant administrative experience IT proficiency and confidence working with data and digital systems Strong communication, organisation, and customer service skills Ability to manage workload and use initiative within defined systems and processes 5 GCSE passes (or equivalent) grades A -C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required. Please note we are seeing a large volume of applications per role, and therefore we ask that if you have not heard within 7-14 working days, you presume you have on this occasion been unsuccessful. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Nov 03, 2025
Full time
Administrative Officer Location: York Pay: £12.36 per hour rising to £12.53 per hour after 12 weeks in assignment Job Type: Temporary Sector: Public Sector Hours: 37 hours a week (Monday to Friday) About the Organisation: Ministry of Justice plays a central role in the delivery of justice across England and Wales. It is responsible for administering criminal, civil, and family courts and tribunals. The organisation is committed to continuous improvement, Lean working principles, and delivering a consistently high standard of public service. What Will Be Your Day-to-Day Tasks? As an Administrative Officer , you'll play a vital role in the day-to-day running of courts and tribunals. Working as part of a team, you will help ensure cases progress smoothly and customers receive an excellent standard of service. Your duties may include: Preparing and managing case files, documents, and court papers Assisting court and tribunal hearings, including clerking, ushering and administrative tasks Handling face-to-face, telephone, and written enquiries Drafting correspondence, notes, reports, and standard communications Booking rooms, organising meetings, and preparing related materials Accurately processing casework, legal documents, and financial records Scheduling hearings, issuing legal notices, and processing warrants Assisting with improvement initiatives and contributing to team meetings You may also assist in clerking the courtroom, which will involve: Assisting the judge and managing the courtroom, ensuring it runs smoothly and that everyone is in the right place at the right time. Implementing any updates and informing the judge. Speaking aloud in the courtroom and acting as liaison between jury and judge. Sitting beside the judge and using computers to change slides or show evidence as needed. Preparing all the case papers for the judge to make sure they are fully prepared for court. What's in this for you? An opportunity to be part of a respected public service Full training and continuous development Work that makes a genuine impact on people's lives Experience within the Operational Delivery Profession, offering future career progression across the civil service Varied and engaging day-to-day responsibilities Skills & Experience Required: Relevant administrative experience IT proficiency and confidence working with data and digital systems Strong communication, organisation, and customer service skills Ability to manage workload and use initiative within defined systems and processes 5 GCSE passes (or equivalent) grades A -C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required. Please note we are seeing a large volume of applications per role, and therefore we ask that if you have not heard within 7-14 working days, you presume you have on this occasion been unsuccessful. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Thrive Group
Waste Management Supervisor
Thrive Group Oadby, Leicestershire
Thrive Oldham are recruiting for a Waste Management Supervisor in various locations in the Leicestershire area The role is very much a hands-on supervisory role. It will require travelling to the Council's RHWSs and WTSs daily to undertake: - HR related tasks (supporting the onboarding process for new starters, undertaking one to ones, return to works, low-level policy discussions) Delivery of training through workbooks and / or supporting those completing learning through e-learning Developing and delivering toolbox talks and other training packages / safety briefings Monitoring and enforcing the Council's safe systems of work and risk assessments for all site operations Ensuring records for waste movements are accurate and appropriately filed Monitoring and enforcing the Council's Quality Management System for processes at the RHWS Issuing and monitoring / recording PPE and uniforms to staff Driving from time to time a Council 3.5 tonne box van Handling of low-level complaints from customers face to face, by telephone and by email. We will provide PPE and may be some uniform requirements, particularly the potential wearing of a Body Worn Camera (BWC). The BWC will only record and make footage available for download, if activated by the holder. These are part of uniform for all field-based staff, unless reasonable adjustments should be considered. Base/Location: Bottesford, Melton and Loughborough or Bardon, Coalville and Shepshed or Barwell, Lutterworth and Whetstone or Kibworth, Market Harborough and Oadby or Kibworth, Oadby and Whetstone or Loughborough, Melton and Mountsorrel Responsible to: Waste Operations Officer Responsible for: Reuse and Waste Recycling Operatives and Waste Transfer Station Plant Operatives Key Relationships/Liaison with: Officers of the Council, all site staff and driver and supervisors in the Contracts and Haulage Team. Members of the Public (including site users and neighbours), Suppliers and Contractors, Legislative Bodies such as the Environment Agency. Job Purpose To Supervise RHW and WTS services at designated sites, whilst maximising the potential of their teams. To delegate, interpret and coordinate instructions/ tasks from management, being confident and able to operate the various equipment and machinery on sites. Main Duties and Responsibilities To ensure that the services are delivered for the benefit of the people of Leicestershire. Lead and direct a team of designated operatives in accordance with agreed performance standards and LCC procedures. To maintain positive and cooperative working relationships with customers and colleagues within the team and across the service. Maintain Leicestershire's RHWS and WTS services at designated sites to agreed levels in accordance with legislative, policy and budgetary requirements. Act as a CoTC holder for the RHWS / WTS and provide CoTC cover at sites as required. Ensure that all activities maintaining hard copy and electronic records using appropriate software systems. Recording data accurately maintaining hard copy and electronic records using appropriate software systems. Operating various pieces of plant and machinery, including Loading Shovels, Telehandlers, Forklift Trucks confidently. Reporting defects in any plant or machinery. Maintaining a tidy site through the coordination of general cleaning duties. Using various computer systems to aid your job role. Ensure compliance with Health and Safety, Environmental and Quality Management systems, permits or licences at designated RHWS and WTS. Identify and report opportunities to improve customer service and recycling rates by challenging existing working practices. Conduct regular, documented RHWS and WTS inspections for Heath and Safety, Environmental, Quality and Security issues at designated RHWS and WTS. To embrace new working methods, embedding and ensuring compliance with the workforce for new practices and procedures. To provide cover for sites as required, or cover in the absence of Waste Transfer Station Technicians, other Waste Site Supervisors or the Waste Operations Officers. Advise and assist with the recycling and treatment of waste materials. Understand the needs of customers, enabling effective channels of communication and a consistency or approach to customer communications. Ordering equipment and resources as necessary. Daily supervision of operational staff, including line management for basic attendance management, informal disciplinary processes and undertaking Annual Performance Reviews. To assist with recruitment induction, training and development programmes to help develop the service and ensure it has the skills it needs. Keeping staff engaged and informed through regular briefings/meetings and toolbox talks. Identifies potential commercial opportunities with customers and suppliers. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies. To move HGVs to agreed locations and to transport waste materials from Leicestershire County Council's Recycling and Household Waste Sites (RHWS) to transfer and treatment locations, using hook loader heavy goods vehicles (HGVs) if requested to do so. Special Factors The nature of the work will involve the job holder carrying out work outside of normal working hours, including bank holidays, weekends and out of hours working or cover. The nature of the work will involve the job holder carrying out work at different locations across the County. The job holder may be required to attend, from time to time, training courses, conferences, seminars, or other meetings as required by his/her own training needs and the needs of the service. The job holder will be required to wear any appropriate uniform / personal protective equipment issued to them, including a Body Worn Camera, subject to any agreed reasonable adjustments, which shall remain the property of the Council. To act as a responsible key holder and open / close sites to agreed documented processes and procedures. Expenses will be paid in accordance with the Local Conditions of Service. The role is safely critical and subject to Random testing under the Council's substance misuse policy. Qualifications Basic level of literacy / good standard or education including English and Mathematics. WAMITAB CoTC Level 4 or above (or willing to work towards as necessary) Loading Shovel / Telehandler Ticket (or willing to work towards as necessary) Forklift Truck Licence (or willing to work towards as necessary) Driver CPC (or willing to work towards as necessary) Experience Reviews Staff training and development Previous experience in customer facing role Using ICT office systems such as Microsoft Office etc Supervision of operational staff, including line management for basic attendance management, informal disciplinary processes and undertaking Annual Performance Management of waste operations on-site Knowledge Knowledge of waste disposal and treatment legislation. Good understanding of Health and Safety on site. Waste site operations and environmental maintenance / compliance Skills and Competencies The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post Communicates effectively with colleagues and customers including reliability in completing work schedules, general appearance and behaviour both to colleagues and the clients, reporting problem quickly and accurately Demonstrates understanding of customer needs Deliver high performance through positive and proactive leadership and a strong approach to performance management Computer literate and familiar with MS Office or equivalent, and industry standard software Is able to ensure the health, safety and wellbeing of employees, customers and other personnel at all times Take responsibility for own performance, decisions and personal development, seeking feedback and demonstrating integrity and personal impact Good organisational and interpersonal skills Able to prioritise effectively, keeping ordered and accurate records Competent to operate fixed and mobile plant Coach and facilitate, mentoring employees by providing on to one support Other Requirements Full and valid driving licence, access to vehicle and business use insurance cover An understanding of, and commitment to Equal Opportunities, and the ability to apply this to all situations Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of Equality Act 2010 INDOLD
Nov 01, 2025
Seasonal
Thrive Oldham are recruiting for a Waste Management Supervisor in various locations in the Leicestershire area The role is very much a hands-on supervisory role. It will require travelling to the Council's RHWSs and WTSs daily to undertake: - HR related tasks (supporting the onboarding process for new starters, undertaking one to ones, return to works, low-level policy discussions) Delivery of training through workbooks and / or supporting those completing learning through e-learning Developing and delivering toolbox talks and other training packages / safety briefings Monitoring and enforcing the Council's safe systems of work and risk assessments for all site operations Ensuring records for waste movements are accurate and appropriately filed Monitoring and enforcing the Council's Quality Management System for processes at the RHWS Issuing and monitoring / recording PPE and uniforms to staff Driving from time to time a Council 3.5 tonne box van Handling of low-level complaints from customers face to face, by telephone and by email. We will provide PPE and may be some uniform requirements, particularly the potential wearing of a Body Worn Camera (BWC). The BWC will only record and make footage available for download, if activated by the holder. These are part of uniform for all field-based staff, unless reasonable adjustments should be considered. Base/Location: Bottesford, Melton and Loughborough or Bardon, Coalville and Shepshed or Barwell, Lutterworth and Whetstone or Kibworth, Market Harborough and Oadby or Kibworth, Oadby and Whetstone or Loughborough, Melton and Mountsorrel Responsible to: Waste Operations Officer Responsible for: Reuse and Waste Recycling Operatives and Waste Transfer Station Plant Operatives Key Relationships/Liaison with: Officers of the Council, all site staff and driver and supervisors in the Contracts and Haulage Team. Members of the Public (including site users and neighbours), Suppliers and Contractors, Legislative Bodies such as the Environment Agency. Job Purpose To Supervise RHW and WTS services at designated sites, whilst maximising the potential of their teams. To delegate, interpret and coordinate instructions/ tasks from management, being confident and able to operate the various equipment and machinery on sites. Main Duties and Responsibilities To ensure that the services are delivered for the benefit of the people of Leicestershire. Lead and direct a team of designated operatives in accordance with agreed performance standards and LCC procedures. To maintain positive and cooperative working relationships with customers and colleagues within the team and across the service. Maintain Leicestershire's RHWS and WTS services at designated sites to agreed levels in accordance with legislative, policy and budgetary requirements. Act as a CoTC holder for the RHWS / WTS and provide CoTC cover at sites as required. Ensure that all activities maintaining hard copy and electronic records using appropriate software systems. Recording data accurately maintaining hard copy and electronic records using appropriate software systems. Operating various pieces of plant and machinery, including Loading Shovels, Telehandlers, Forklift Trucks confidently. Reporting defects in any plant or machinery. Maintaining a tidy site through the coordination of general cleaning duties. Using various computer systems to aid your job role. Ensure compliance with Health and Safety, Environmental and Quality Management systems, permits or licences at designated RHWS and WTS. Identify and report opportunities to improve customer service and recycling rates by challenging existing working practices. Conduct regular, documented RHWS and WTS inspections for Heath and Safety, Environmental, Quality and Security issues at designated RHWS and WTS. To embrace new working methods, embedding and ensuring compliance with the workforce for new practices and procedures. To provide cover for sites as required, or cover in the absence of Waste Transfer Station Technicians, other Waste Site Supervisors or the Waste Operations Officers. Advise and assist with the recycling and treatment of waste materials. Understand the needs of customers, enabling effective channels of communication and a consistency or approach to customer communications. Ordering equipment and resources as necessary. Daily supervision of operational staff, including line management for basic attendance management, informal disciplinary processes and undertaking Annual Performance Reviews. To assist with recruitment induction, training and development programmes to help develop the service and ensure it has the skills it needs. Keeping staff engaged and informed through regular briefings/meetings and toolbox talks. Identifies potential commercial opportunities with customers and suppliers. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies. To move HGVs to agreed locations and to transport waste materials from Leicestershire County Council's Recycling and Household Waste Sites (RHWS) to transfer and treatment locations, using hook loader heavy goods vehicles (HGVs) if requested to do so. Special Factors The nature of the work will involve the job holder carrying out work outside of normal working hours, including bank holidays, weekends and out of hours working or cover. The nature of the work will involve the job holder carrying out work at different locations across the County. The job holder may be required to attend, from time to time, training courses, conferences, seminars, or other meetings as required by his/her own training needs and the needs of the service. The job holder will be required to wear any appropriate uniform / personal protective equipment issued to them, including a Body Worn Camera, subject to any agreed reasonable adjustments, which shall remain the property of the Council. To act as a responsible key holder and open / close sites to agreed documented processes and procedures. Expenses will be paid in accordance with the Local Conditions of Service. The role is safely critical and subject to Random testing under the Council's substance misuse policy. Qualifications Basic level of literacy / good standard or education including English and Mathematics. WAMITAB CoTC Level 4 or above (or willing to work towards as necessary) Loading Shovel / Telehandler Ticket (or willing to work towards as necessary) Forklift Truck Licence (or willing to work towards as necessary) Driver CPC (or willing to work towards as necessary) Experience Reviews Staff training and development Previous experience in customer facing role Using ICT office systems such as Microsoft Office etc Supervision of operational staff, including line management for basic attendance management, informal disciplinary processes and undertaking Annual Performance Management of waste operations on-site Knowledge Knowledge of waste disposal and treatment legislation. Good understanding of Health and Safety on site. Waste site operations and environmental maintenance / compliance Skills and Competencies The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post Communicates effectively with colleagues and customers including reliability in completing work schedules, general appearance and behaviour both to colleagues and the clients, reporting problem quickly and accurately Demonstrates understanding of customer needs Deliver high performance through positive and proactive leadership and a strong approach to performance management Computer literate and familiar with MS Office or equivalent, and industry standard software Is able to ensure the health, safety and wellbeing of employees, customers and other personnel at all times Take responsibility for own performance, decisions and personal development, seeking feedback and demonstrating integrity and personal impact Good organisational and interpersonal skills Able to prioritise effectively, keeping ordered and accurate records Competent to operate fixed and mobile plant Coach and facilitate, mentoring employees by providing on to one support Other Requirements Full and valid driving licence, access to vehicle and business use insurance cover An understanding of, and commitment to Equal Opportunities, and the ability to apply this to all situations Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of Equality Act 2010 INDOLD
Colbern Limited
Professional Specialist
Colbern Limited Loughborough, Leicestershire
Benefits Manager Financial Loughborough Contract £45 per hour PAYE or £58.01 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Benefits Manager Financial. There will be an office presence required, a minimum of 2 days per week This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs To manage and develop an efficient and motivated Benefits service that delivers value money, organisational efficiencies, and good customer service. Tbe responsible for the delivery of key projects in order to meet agreed savings and efficiency targets. To deliver services in the most efficient way, ensuring services are intelligently designed by making best use of technology. To promote, facilitate and assist in the development and implementation of a customer focused and efficient Council service. Ensure compliance with all relevant Government and Council policies, statutes and regulation. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities 1. To actively lead the separate Benefits teams, including Overpayments and Data Control staff, ensuring that all targets, key performance indicators are achieved. 2. Manage, monitor and report the performance of the team including, corporate and team performance and national / statutory returns 3. Responsible for accurate and timely completion of all mandatory statistical returns for submission to the Department for Work and Pensions (DWP) and the external Auditors. 4. To be responsible for the annual billing process for Housing Benefit and Council Tax Reduction Scheme to ensure that the authority's activities are well planned, organized and delivered by the agreed deadlines. This will include the coordination and provision of any associated documentation, website administration and liaison with all internal and external stake holders where necessary. 5. Ensure staff, structures and processes are in place to allow the service to function in accordance with regulations, policy, procedures and best practice and to support the Director in the development and implementation of policy and procedures 6. Deal with complex and difficult queries and complaints from customers, officers, Members, and other relevant contacts including making decision in relation to complex or contentious cases. 7. Keep staff up to date with changes in regulations and legislation, assimilate and interpret these and advise and train staff accordingly. 8. Analyze performance data and software upgrades to identify training needs and provide training and support to meet those needs. 9. Represent the Council at Tribunal Service appeal hearings and Valuation Tribunal Service hearings. 10. To promote a culture that prevents, deters and detects fraud and error 11. To support team members in making key decisions in respect of benefit claims and complex cases. 12. Participate as a representative for the team and provide expert advice and information in Local Authority benefit functions to officers, elected members and other external organizations. 13. To be responsible for producing reports to senior management, Executive and other Committees on appropriate Benefits matters not the responsibility of the Section 151 Officer, along with the response to formal complaints for consideration by the Director of Customer Experience. 14. Maintain effective delivery of services and identify improvement projects within the team to ensure the service is effectively delivered providing good value for money. 15. Keep abreast of new technology to enhance current service offering, making recommendations where appropriate. 16. Maintain an expert knowledge of all Benefits systems 16. Maintain an expert knowledge of all Benefits systems. 17. Coach, mentor and monitor performance of the team and individuals. Carry out regular work reviews and PDR's, identifying training and development needs and opportunities to improve performance 18. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies 19. As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authority s establishments PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Nov 01, 2025
Contractor
Benefits Manager Financial Loughborough Contract £45 per hour PAYE or £58.01 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Benefits Manager Financial. There will be an office presence required, a minimum of 2 days per week This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs To manage and develop an efficient and motivated Benefits service that delivers value money, organisational efficiencies, and good customer service. Tbe responsible for the delivery of key projects in order to meet agreed savings and efficiency targets. To deliver services in the most efficient way, ensuring services are intelligently designed by making best use of technology. To promote, facilitate and assist in the development and implementation of a customer focused and efficient Council service. Ensure compliance with all relevant Government and Council policies, statutes and regulation. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities 1. To actively lead the separate Benefits teams, including Overpayments and Data Control staff, ensuring that all targets, key performance indicators are achieved. 2. Manage, monitor and report the performance of the team including, corporate and team performance and national / statutory returns 3. Responsible for accurate and timely completion of all mandatory statistical returns for submission to the Department for Work and Pensions (DWP) and the external Auditors. 4. To be responsible for the annual billing process for Housing Benefit and Council Tax Reduction Scheme to ensure that the authority's activities are well planned, organized and delivered by the agreed deadlines. This will include the coordination and provision of any associated documentation, website administration and liaison with all internal and external stake holders where necessary. 5. Ensure staff, structures and processes are in place to allow the service to function in accordance with regulations, policy, procedures and best practice and to support the Director in the development and implementation of policy and procedures 6. Deal with complex and difficult queries and complaints from customers, officers, Members, and other relevant contacts including making decision in relation to complex or contentious cases. 7. Keep staff up to date with changes in regulations and legislation, assimilate and interpret these and advise and train staff accordingly. 8. Analyze performance data and software upgrades to identify training needs and provide training and support to meet those needs. 9. Represent the Council at Tribunal Service appeal hearings and Valuation Tribunal Service hearings. 10. To promote a culture that prevents, deters and detects fraud and error 11. To support team members in making key decisions in respect of benefit claims and complex cases. 12. Participate as a representative for the team and provide expert advice and information in Local Authority benefit functions to officers, elected members and other external organizations. 13. To be responsible for producing reports to senior management, Executive and other Committees on appropriate Benefits matters not the responsibility of the Section 151 Officer, along with the response to formal complaints for consideration by the Director of Customer Experience. 14. Maintain effective delivery of services and identify improvement projects within the team to ensure the service is effectively delivered providing good value for money. 15. Keep abreast of new technology to enhance current service offering, making recommendations where appropriate. 16. Maintain an expert knowledge of all Benefits systems 16. Maintain an expert knowledge of all Benefits systems. 17. Coach, mentor and monitor performance of the team and individuals. Carry out regular work reviews and PDR's, identifying training and development needs and opportunities to improve performance 18. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies 19. As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authority s establishments PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
carrington west
Housing Support Officer
carrington west
We're recruiting a proactive and resident-focused Housing Support Officer to join a busy Housing Management service. This is a varied, hands-on role supporting tenants, maintaining safe and welcoming neighbourhoods, and ensuring homes and estates are managed efficiently. You'll be the operational heartbeat of the team-providing frontline resident support, managing key administrative processes, and assisting Housing Officers in delivering an excellent service to residents across the borough. The Role Building positive relationships with tenants and supporting a strong, responsive housing service. Manage the team mailbox, providing initial responses or escalating enquiries where appropriate, including MASH enquiries. Support the completion and filing of Introductory Tenancy Audits, ensuring compliance and timely record keeping. Assist with tenancy management administration, including audits, renewals, and tenancy papers. Gather and prepare information and chronologies for medium and high-level tenancy cases to support legal action where required. Support the Housing Management team with onsite compliance checks and ensuring appointments are booked promptly when passed for assistance. Take ownership of estate inspection coordination, ensuring issues are logged, actions completed, and repairs followed up. Provide diary management and appointment scheduling support for the team. Offer housing and transfer advice to residents over the phone and in person, providing clear and accurate guidance. Support with estate-based management tasks, including contractor liaison, neighbourhood management plans and decant arrangements for repairs. Update and maintain accurate tenancy data across Northgate and NECDM systems, supporting Housing Officers in data management and case updates. Assist with monthly data reporting on neighbourhood performance, ensuring information is accurate and submitted on time. Provide administrative support to ensure smooth delivery of services and excellent resident experience across the Housing Management function. Key Requirements Experience in a housing, customer service, or administrative support role within a public sector or social housing environment. Strong interpersonal and communication skills with the ability to handle sensitive enquiries from tenants and residents. Excellent organisational skills, with the ability to manage multiple priorities and maintain attention to detail. Confident using Microsoft Office, Outlook, Excel, and housing management systems (e.g. Northgate / NECDM - training provided). Comfortable working in a fast-paced, hybrid role involving both office-based administration and estate visits. Ability to produce accurate records, reports, and documentation for audits and legal proceedings. A collaborative team player with a positive, proactive attitude and commitment to delivering excellent service to residents. Full UK driving licence would be ideal but not essential What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 31, 2025
Contractor
We're recruiting a proactive and resident-focused Housing Support Officer to join a busy Housing Management service. This is a varied, hands-on role supporting tenants, maintaining safe and welcoming neighbourhoods, and ensuring homes and estates are managed efficiently. You'll be the operational heartbeat of the team-providing frontline resident support, managing key administrative processes, and assisting Housing Officers in delivering an excellent service to residents across the borough. The Role Building positive relationships with tenants and supporting a strong, responsive housing service. Manage the team mailbox, providing initial responses or escalating enquiries where appropriate, including MASH enquiries. Support the completion and filing of Introductory Tenancy Audits, ensuring compliance and timely record keeping. Assist with tenancy management administration, including audits, renewals, and tenancy papers. Gather and prepare information and chronologies for medium and high-level tenancy cases to support legal action where required. Support the Housing Management team with onsite compliance checks and ensuring appointments are booked promptly when passed for assistance. Take ownership of estate inspection coordination, ensuring issues are logged, actions completed, and repairs followed up. Provide diary management and appointment scheduling support for the team. Offer housing and transfer advice to residents over the phone and in person, providing clear and accurate guidance. Support with estate-based management tasks, including contractor liaison, neighbourhood management plans and decant arrangements for repairs. Update and maintain accurate tenancy data across Northgate and NECDM systems, supporting Housing Officers in data management and case updates. Assist with monthly data reporting on neighbourhood performance, ensuring information is accurate and submitted on time. Provide administrative support to ensure smooth delivery of services and excellent resident experience across the Housing Management function. Key Requirements Experience in a housing, customer service, or administrative support role within a public sector or social housing environment. Strong interpersonal and communication skills with the ability to handle sensitive enquiries from tenants and residents. Excellent organisational skills, with the ability to manage multiple priorities and maintain attention to detail. Confident using Microsoft Office, Outlook, Excel, and housing management systems (e.g. Northgate / NECDM - training provided). Comfortable working in a fast-paced, hybrid role involving both office-based administration and estate visits. Ability to produce accurate records, reports, and documentation for audits and legal proceedings. A collaborative team player with a positive, proactive attitude and commitment to delivering excellent service to residents. Full UK driving licence would be ideal but not essential What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
JT Recruit
Benefits Manager
JT Recruit Loughborough, Leicestershire
Benefits manager required for our public sector client based in Loughborough There will be an office presence required, a minimum of 2 days per week 37 hours per week Job Purpose To manage and develop an efficient and motivated Benefits service that delivers value money, organisational efficiencies, and good customer service. To be responsible for the delivery of key projects in order to meet agreed savings and efficiency targets. To deliver services in the most efficient way, ensuring services are intelligently designed by making best use of technology. To promote, facilitate and assist in the development and implementation of a customer focused and efficient Council service. Ensure compliance with all relevant Government and Council policies, statutes and regulation. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities 1. To actively lead the separate Benefits teams, including Overpayments and Data Control staff, ensuring that all targets, key performance indicators are achieved. 2. Manage, monitor and report the performance of the team including, corporate and team performance and national / statutory returns 3. Responsible for accurate and timely completion of all mandatory statistical returns for submission to the Department for Work and Pensions (DWP) and the external Auditors. 4. To be responsible for the annual billing process for Housing Benefit and Council Tax Reduction Scheme to ensure that the authorities activities are well planned, organized and delivered by the agreed deadlines. This will include the coordination and provision of any associated documentation, website administration and liaison with all internal and external stake holders where necessary. 5. Ensure staff, structures and processes are in place to allow the service to function in accordance with regulations, policy, procedures and best practice and to support the Director in the development and implementation of policy and procedures 6. Deal with complex and difficult queries and complaints from customers, officers, Members, and other relevant contacts including making decision in relation to complex or contentious cases. 7. Keep staff up to date with changes in regulations and legislation, assimilate and interpret these and advise and train staff accordingly. 8. Analyse performance data and software upgrades to identify training needs and provide training and support to meet those needs. 9. Represent the Council at Tribunal Service appeal hearings and Valuation Tribunal Service hearings. 10. To promote a culture that prevents, deters and detects fraud and error 11. To support team members in making key decisions in respect of benefit claims and complex cases. 12. Participate as a representative for the team and provide expert advice and information in Local Authority benefit functions to officers, elected members and other external organizations. 13. To be responsible for producing reports to senior management, Executive and other Committees on appropriate Benefits matters not the responsibility of the Section 151 Officer, along with the response to formal complaints for consideration by the Director of Customer Experience. 14. Maintain effective delivery of services and identify improvement projects within the team to ensure the service is effectively delivered providing good value for money. 15. Keep abreast of new technology to enhance current service offering, making recommendations where appropriate. 16. Maintain an expert knowledge of all Benefits systems 16. Maintain an expert knowledge of all Benefits systems. 17. Coach, mentor and monitor performance of the team and individuals. Carry out regular work reviews and PDR's, identifying training and development needs and opportunities to improve performance 18. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies 19. As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authorities establishments
Oct 31, 2025
Seasonal
Benefits manager required for our public sector client based in Loughborough There will be an office presence required, a minimum of 2 days per week 37 hours per week Job Purpose To manage and develop an efficient and motivated Benefits service that delivers value money, organisational efficiencies, and good customer service. To be responsible for the delivery of key projects in order to meet agreed savings and efficiency targets. To deliver services in the most efficient way, ensuring services are intelligently designed by making best use of technology. To promote, facilitate and assist in the development and implementation of a customer focused and efficient Council service. Ensure compliance with all relevant Government and Council policies, statutes and regulation. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities 1. To actively lead the separate Benefits teams, including Overpayments and Data Control staff, ensuring that all targets, key performance indicators are achieved. 2. Manage, monitor and report the performance of the team including, corporate and team performance and national / statutory returns 3. Responsible for accurate and timely completion of all mandatory statistical returns for submission to the Department for Work and Pensions (DWP) and the external Auditors. 4. To be responsible for the annual billing process for Housing Benefit and Council Tax Reduction Scheme to ensure that the authorities activities are well planned, organized and delivered by the agreed deadlines. This will include the coordination and provision of any associated documentation, website administration and liaison with all internal and external stake holders where necessary. 5. Ensure staff, structures and processes are in place to allow the service to function in accordance with regulations, policy, procedures and best practice and to support the Director in the development and implementation of policy and procedures 6. Deal with complex and difficult queries and complaints from customers, officers, Members, and other relevant contacts including making decision in relation to complex or contentious cases. 7. Keep staff up to date with changes in regulations and legislation, assimilate and interpret these and advise and train staff accordingly. 8. Analyse performance data and software upgrades to identify training needs and provide training and support to meet those needs. 9. Represent the Council at Tribunal Service appeal hearings and Valuation Tribunal Service hearings. 10. To promote a culture that prevents, deters and detects fraud and error 11. To support team members in making key decisions in respect of benefit claims and complex cases. 12. Participate as a representative for the team and provide expert advice and information in Local Authority benefit functions to officers, elected members and other external organizations. 13. To be responsible for producing reports to senior management, Executive and other Committees on appropriate Benefits matters not the responsibility of the Section 151 Officer, along with the response to formal complaints for consideration by the Director of Customer Experience. 14. Maintain effective delivery of services and identify improvement projects within the team to ensure the service is effectively delivered providing good value for money. 15. Keep abreast of new technology to enhance current service offering, making recommendations where appropriate. 16. Maintain an expert knowledge of all Benefits systems 16. Maintain an expert knowledge of all Benefits systems. 17. Coach, mentor and monitor performance of the team and individuals. Carry out regular work reviews and PDR's, identifying training and development needs and opportunities to improve performance 18. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies 19. As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authorities establishments
Ocean Network Express (Europe) Ltd
Coordinator - Loss Prevention, Legal & Insurance
Ocean Network Express (Europe) Ltd
Do you want to play a key role in providing legal, documentary, and P&I-related support and guidance across the Europe and Africa region? Do you have strong legal and insurance expertise within the shipping industry? We're looking for an EUA Legal & Insurance Coordinator to join our team. In this role, you'll assist the EUA Legal & Insurance Assistant Manager with providing legal, documentary and P&I related support and guidance within the Europe & Africa region (EUA), including effective liaison with General Headquarters (GHQ) Singapore (primarily GHQ Legal), and Regional EUA Teams, including regularly liaising with and monitoring of the service provided by P&I Club Regional Correspondents and their principal P&I Club(s). The Role Loss Prevention & Claims To assist with monitoring local investigation of incidents and claims handling within ONE EUA Offices and Third-Party Agents (TPAs), providing guidance and assistance where necessary whilst communicating effectively with all interested parties. To assist with coordinating with other involved parties, such as the P&I Club, surveyors, fire-experts, lawyers, etc., in the event of any ONE or Consortium vessels being involved in a major incident. To assist with planning and coordinating Claims and Loss Prevention workshops on a rolling basis as and when they are required within the EUA region. Monitor and, where appropriate, circulate relevant P&I and Insurance market / industry news to pertinent EUA Departments. Proactively build productive and mutually supportive links with P&I and Insurance Colleagues in other Regions and GHQ to foster best practice across the organisation. Answering day-to-day documentation queries of varying complexity, including bill of lading issues, ship certificates, indemnities, and letters of credit queries. To monitor the standard and content of survey reports for ONE's P&I related incidents within EUA, raising specific questions with surveyors and correspondents as necessary to ensure ONE's interests are fully protected. Assist with monitoring trend statistics and contributing to loss prevention initiatives to improve risk awareness and encourage risk management practices within EUA (e.g., to alert and coordinate with external specialist providers on serious theft and fraud investigations). Support the 'EUA Loss Prevention Officer' network by providing pertinent training and guidance to actively facilitate the LPO's scaffolded support to their own specific EUA country/region. Assist with reviewing relevant Customer Contract / Maritime Contract(s) upon request of pertinent ONE teams. The Requirements Must be able to demonstrate a thorough understanding of documentation procedures. IT literate with at minimum intermediate skills in Google suite. Experience within the shipping industry would be ideal. Business Awareness Customer Focus Communication Problem Solving Planning and Organisation Decision Making Innovation and Improvement Team Work Performance Management Independent Self-motivated Enthusiastic The Benefits Paid annual leave of 25 days per annum plus UK bank and public holidays. Hybrid working arrangement. Membership of the Company's Group Personal Pension Plan. Performance Related Pay a pay award and discretionary annual bonus linked directly to their performance in addition to annual review. Permanent Health Insurance. Death in Service. Private Medical Cover (BUPA) after two years' service. Employee Assistance Programme, with free independent confidential support and virtual GP services. An interest free annual travel season ticket loan. Family leave policies enhanced above statutory. Access to the UK's TaxFree Childcare scheme. Enhanced company sick pay policy. Medical health check. Annual eye test and contribution towards glasses for VDU prescriptions. Online employee discount platform. Application The closing date for this vacancy is 22nd October 2025 but if a significant number of applications are received, it will close earlier. Applicants must have a permanent and existing right to live and work in the UK.
Oct 31, 2025
Full time
Do you want to play a key role in providing legal, documentary, and P&I-related support and guidance across the Europe and Africa region? Do you have strong legal and insurance expertise within the shipping industry? We're looking for an EUA Legal & Insurance Coordinator to join our team. In this role, you'll assist the EUA Legal & Insurance Assistant Manager with providing legal, documentary and P&I related support and guidance within the Europe & Africa region (EUA), including effective liaison with General Headquarters (GHQ) Singapore (primarily GHQ Legal), and Regional EUA Teams, including regularly liaising with and monitoring of the service provided by P&I Club Regional Correspondents and their principal P&I Club(s). The Role Loss Prevention & Claims To assist with monitoring local investigation of incidents and claims handling within ONE EUA Offices and Third-Party Agents (TPAs), providing guidance and assistance where necessary whilst communicating effectively with all interested parties. To assist with coordinating with other involved parties, such as the P&I Club, surveyors, fire-experts, lawyers, etc., in the event of any ONE or Consortium vessels being involved in a major incident. To assist with planning and coordinating Claims and Loss Prevention workshops on a rolling basis as and when they are required within the EUA region. Monitor and, where appropriate, circulate relevant P&I and Insurance market / industry news to pertinent EUA Departments. Proactively build productive and mutually supportive links with P&I and Insurance Colleagues in other Regions and GHQ to foster best practice across the organisation. Answering day-to-day documentation queries of varying complexity, including bill of lading issues, ship certificates, indemnities, and letters of credit queries. To monitor the standard and content of survey reports for ONE's P&I related incidents within EUA, raising specific questions with surveyors and correspondents as necessary to ensure ONE's interests are fully protected. Assist with monitoring trend statistics and contributing to loss prevention initiatives to improve risk awareness and encourage risk management practices within EUA (e.g., to alert and coordinate with external specialist providers on serious theft and fraud investigations). Support the 'EUA Loss Prevention Officer' network by providing pertinent training and guidance to actively facilitate the LPO's scaffolded support to their own specific EUA country/region. Assist with reviewing relevant Customer Contract / Maritime Contract(s) upon request of pertinent ONE teams. The Requirements Must be able to demonstrate a thorough understanding of documentation procedures. IT literate with at minimum intermediate skills in Google suite. Experience within the shipping industry would be ideal. Business Awareness Customer Focus Communication Problem Solving Planning and Organisation Decision Making Innovation and Improvement Team Work Performance Management Independent Self-motivated Enthusiastic The Benefits Paid annual leave of 25 days per annum plus UK bank and public holidays. Hybrid working arrangement. Membership of the Company's Group Personal Pension Plan. Performance Related Pay a pay award and discretionary annual bonus linked directly to their performance in addition to annual review. Permanent Health Insurance. Death in Service. Private Medical Cover (BUPA) after two years' service. Employee Assistance Programme, with free independent confidential support and virtual GP services. An interest free annual travel season ticket loan. Family leave policies enhanced above statutory. Access to the UK's TaxFree Childcare scheme. Enhanced company sick pay policy. Medical health check. Annual eye test and contribution towards glasses for VDU prescriptions. Online employee discount platform. Application The closing date for this vacancy is 22nd October 2025 but if a significant number of applications are received, it will close earlier. Applicants must have a permanent and existing right to live and work in the UK.
Sheer Jobs Limited
Benefits Manager
Sheer Jobs Limited Loughborough, Leicestershire
Benefits Manager (Inside IR35) There will be an office presence required, a minimum of 2 days per week Job Purpose To manage and develop an efficient and motivated Benefits service that delivers value money, organisational efficiencies, and good customer service. To be responsible for the delivery of key projects in order to meet agreed savings and efficiency targets. To deliver services in the most efficient way, ensuring services are intelligently designed by making best use of technology. To promote, facilitate and assist in the development and implementation of a customer focused and efficient Client service. Ensure compliance with all relevant Government and Client policies, statutes and regulation. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities To actively lead the separate Benefits teams, including Overpayments and Data Control staff, ensuring that all targets, key performance indicators are achieved. Manage, monitor and report the performance of the team including, corporate and team performance and national / statutory returns Responsible for accurate and timely completion of all mandatory statistical returns for submission to the Department for Work and Pensions (DWP) and the external Auditors. To be responsible for the annual billing process for Housing Benefit and Council Tax Reduction Scheme to ensure that the authoritys activities are well planned, organized and delivered by the agreed deadlines. This will include the coordination and provision of any associated documentation, website administration and liaison with all internal and external stake holders where necessary. Ensure staff, structures and processes are in place to allow the service to function in accordance with regulations, policy, procedures and best practice and to support the Director in the development and implementation of policy and procedures Deal with complex and difficult queries and complaints from customers, officers, Members, and other relevant contacts including making decision in relation to complex or contentious cases. Keep staff up to date with changes in regulations and legislation, assimilate and interpret these and advise and train staff accordingly. Analyse performance data and software upgrades to identify training needs and provide training and support to meet those needs. Represent the Client at Tribunal Service appeal hearings and Valuation Tribunal Service hearings. To promote a culture that prevents, deters and detects fraud and error To support team members in making key decisions in respect of benefit claims and complex cases. Participate as a representative for the team and provide expert advice and information in Local Authority benefit functions to officers, elected members and other external organizations. To be responsible for producing reports to senior management, Executive and other Committees on appropriate Benefits matters not the responsibility of the Section 151 Officer, along with the response to formal complaints for consideration by the Director of Customer Experience. Maintain effective delivery of services and identify improvement projects within the team to ensure the service is effectively delivered providing good value for money. Keep abreast of new technology to enhance current service offering, making recommendations where appropriate. Maintain an expert knowledge of all Benefits systems. Coach, mentor and monitor performance of the team and individuals. Carry out regular work reviews and PDRs, identifying training and development needs and opportunities to improve performance Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with client policies As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authoritys establishments Candidate with council experience preferred, no sponsorship available. Rate of Pay PAYE: £45 Umbrella: £58 Location: Southfield Road, Loughborough, Leicestershire, LE11 2TU, United Kingdom
Oct 31, 2025
Seasonal
Benefits Manager (Inside IR35) There will be an office presence required, a minimum of 2 days per week Job Purpose To manage and develop an efficient and motivated Benefits service that delivers value money, organisational efficiencies, and good customer service. To be responsible for the delivery of key projects in order to meet agreed savings and efficiency targets. To deliver services in the most efficient way, ensuring services are intelligently designed by making best use of technology. To promote, facilitate and assist in the development and implementation of a customer focused and efficient Client service. Ensure compliance with all relevant Government and Client policies, statutes and regulation. Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities To actively lead the separate Benefits teams, including Overpayments and Data Control staff, ensuring that all targets, key performance indicators are achieved. Manage, monitor and report the performance of the team including, corporate and team performance and national / statutory returns Responsible for accurate and timely completion of all mandatory statistical returns for submission to the Department for Work and Pensions (DWP) and the external Auditors. To be responsible for the annual billing process for Housing Benefit and Council Tax Reduction Scheme to ensure that the authoritys activities are well planned, organized and delivered by the agreed deadlines. This will include the coordination and provision of any associated documentation, website administration and liaison with all internal and external stake holders where necessary. Ensure staff, structures and processes are in place to allow the service to function in accordance with regulations, policy, procedures and best practice and to support the Director in the development and implementation of policy and procedures Deal with complex and difficult queries and complaints from customers, officers, Members, and other relevant contacts including making decision in relation to complex or contentious cases. Keep staff up to date with changes in regulations and legislation, assimilate and interpret these and advise and train staff accordingly. Analyse performance data and software upgrades to identify training needs and provide training and support to meet those needs. Represent the Client at Tribunal Service appeal hearings and Valuation Tribunal Service hearings. To promote a culture that prevents, deters and detects fraud and error To support team members in making key decisions in respect of benefit claims and complex cases. Participate as a representative for the team and provide expert advice and information in Local Authority benefit functions to officers, elected members and other external organizations. To be responsible for producing reports to senior management, Executive and other Committees on appropriate Benefits matters not the responsibility of the Section 151 Officer, along with the response to formal complaints for consideration by the Director of Customer Experience. Maintain effective delivery of services and identify improvement projects within the team to ensure the service is effectively delivered providing good value for money. Keep abreast of new technology to enhance current service offering, making recommendations where appropriate. Maintain an expert knowledge of all Benefits systems. Coach, mentor and monitor performance of the team and individuals. Carry out regular work reviews and PDRs, identifying training and development needs and opportunities to improve performance Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with client policies As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authoritys establishments Candidate with council experience preferred, no sponsorship available. Rate of Pay PAYE: £45 Umbrella: £58 Location: Southfield Road, Loughborough, Leicestershire, LE11 2TU, United Kingdom
Joshua Robert Recruitment
Accommodation Administrator
Joshua Robert Recruitment
Job Title: Accommodation Administrator Location: Birmingham Contract Type: Temp Hours:30 hours per week, Monday to Friday Hourly Rate / Salary: £12.60 Start Date: ASAP About the Role Are you passionate about delivering exceptional customer service in a housing or accommodation setting? We're looking for a proactive and organised Accommodation Administrator to join our team, supporting a safe, welcoming, and well-managed living environment for key workers. You'll be the first point of contact for residents and play a key role in coordinating bookings, supporting marketing and lettings, managing maintenance issues, and ensuring compliance across the scheme. This is a vital frontline role with a strong customer service and operational focus ideal for someone who thrives in a busy environment and enjoys variety in their day. Key Responsibilities Customer Service & Enquiries: Act as the first point of contact for residents and prospective tenants via phone, email, and in person. Lettings Support: Assist the Marketing & Lettings Officer with advertising vacancies, processing applications, and optimising occupancy. Move-In/Move-Out Coordination: Support residents with key processes including right-to-rent checks, rent/deposit collection, and tenancy documentation. Bookings & Records: Accurately manage bookings, maintain up-to-date occupancy records, and process tenant data in housing systems. Maintenance Coordination: Log and track maintenance requests, liaise with contractors, and follow up to ensure timely resolution. Health & Safety & Compliance: Conduct property inspections and compliance checks to ensure safe, well-maintained accommodation. Stakeholder Liaison: Work with NHS Trusts, universities, and other partners to coordinate key worker placements and support service standards. Feedback & Service Improvement: Gather tenant feedback, support complaint investigations, and assist with service improvement initiatives. About You Essential: Strong customer service and communication skills Able to multitask and manage busy administrative processes efficiently Proficient in Microsoft Office and housing/booking systems Confident in liaising with tenants, contractors, and external stakeholders Desirable: Experience in accommodation, hospitality, or property management Familiarity with tenancy agreements and housing compliance Basic financial admin knowledge (e.g. rent payments, invoicing) Understanding of health & safety in residential settings Why Join Us? Be part of a team making a real difference in the lives of essential key workers Work in a supportive and collaborative environment Develop your skills in property coordination, customer service, and housing management Join an organisation that values wellbeing, inclusion, and professional growth Additional Info No financial responsibility No direct or indirect reports Reporting to: Accommodation Manager
Oct 30, 2025
Seasonal
Job Title: Accommodation Administrator Location: Birmingham Contract Type: Temp Hours:30 hours per week, Monday to Friday Hourly Rate / Salary: £12.60 Start Date: ASAP About the Role Are you passionate about delivering exceptional customer service in a housing or accommodation setting? We're looking for a proactive and organised Accommodation Administrator to join our team, supporting a safe, welcoming, and well-managed living environment for key workers. You'll be the first point of contact for residents and play a key role in coordinating bookings, supporting marketing and lettings, managing maintenance issues, and ensuring compliance across the scheme. This is a vital frontline role with a strong customer service and operational focus ideal for someone who thrives in a busy environment and enjoys variety in their day. Key Responsibilities Customer Service & Enquiries: Act as the first point of contact for residents and prospective tenants via phone, email, and in person. Lettings Support: Assist the Marketing & Lettings Officer with advertising vacancies, processing applications, and optimising occupancy. Move-In/Move-Out Coordination: Support residents with key processes including right-to-rent checks, rent/deposit collection, and tenancy documentation. Bookings & Records: Accurately manage bookings, maintain up-to-date occupancy records, and process tenant data in housing systems. Maintenance Coordination: Log and track maintenance requests, liaise with contractors, and follow up to ensure timely resolution. Health & Safety & Compliance: Conduct property inspections and compliance checks to ensure safe, well-maintained accommodation. Stakeholder Liaison: Work with NHS Trusts, universities, and other partners to coordinate key worker placements and support service standards. Feedback & Service Improvement: Gather tenant feedback, support complaint investigations, and assist with service improvement initiatives. About You Essential: Strong customer service and communication skills Able to multitask and manage busy administrative processes efficiently Proficient in Microsoft Office and housing/booking systems Confident in liaising with tenants, contractors, and external stakeholders Desirable: Experience in accommodation, hospitality, or property management Familiarity with tenancy agreements and housing compliance Basic financial admin knowledge (e.g. rent payments, invoicing) Understanding of health & safety in residential settings Why Join Us? Be part of a team making a real difference in the lives of essential key workers Work in a supportive and collaborative environment Develop your skills in property coordination, customer service, and housing management Join an organisation that values wellbeing, inclusion, and professional growth Additional Info No financial responsibility No direct or indirect reports Reporting to: Accommodation Manager
Staffline
Security Duty Manager
Staffline Hanslope, Buckinghamshire
We are currently recruiting for a Security Duty Manager to join a team, working on a well known Government contract within Milton Keynes! This role is a full time permanent contract, working Monday to Friday, earning £45,900 per annum. Please note this role will require a government DV clearance if successful, so you will be asked questions in relation to this in your telephone screen. Your Time at Work - Manage physical Security, protection of client assets and people. - Performance management and close monitor personnel Training and Development needs working closely with the Deputy Ops Manager. - Manage and deliver service level agreements. - Liaise with the Deputy Operations Manager through monthly audits on all Security practices and process, including AI's and PI's. - Ensure compliance with Assignment Instructions and Post Instruction's across the security team. - Manage compliance with all Health & Safety legislation. - Manage Incidents ensuring escalation in accordance with client specifications. - Ensure staffing levels are at compliant levels and leave requests are managed within agreed guidelines. - Manage the Security Officers on shift ensuring the distribution of daily rotas, duties, briefings on special instructions and check their understanding on these instructions. -Manage gaps and absence by working closely with London duty managers and the Office Manager by identifying the officers when required and organising, booking travel, and associated administration and logistics for them. - Ensure high standards are maintained at all times, officers and well presented and perform to their duties with care and confidence. - Ensure Incident Reporting is of a high quality and delivered in good time. - Promote a secure and safe working environment on site through the implementation and continuous improvement of agreed Health and Safety actions. - Manage the team in a good spirited manner to achieve cooperation and encourage individuals to challenge practices with open expression. - Manage client complaints professionally and timely manner providing assurance and if necessary adjustments to ensure no repeat of a reduction of service levels. - Ensure that all equipment provided to assist security is fully operational with any issues reported. - Ensure that a robust and effective key management process is in place and key registers are maintained to the highest order. - Any other day to day responsibilities are responded to in a professional and thorough manner to meet the needs of the business and the client. Our Perfect Worker - Client focus, excellent customer liaison and understanding of expectations within client environment. - Resource planning and excellent organisational skills. - PC literate. - People management. - High level communication and presentation skills. - Good team management, forward planning and the ability to anticipate and resolve issue proactively. - Attention to detail with Excellent time management skills, highly organised, with the ability to set and meet deadlines - Sound understanding of principles of delegation - Valid SIA Licence - The Duty Security Manager must be DV cleared. Key Information and Benefits - 19.6 days leave per year - Workplace pension scheme - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided - Onsite Sports Pitch, Gym, Nursery and Multi-Faith Prayer Facilities - Parking, with free vend on electric charging G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Oct 27, 2025
Full time
We are currently recruiting for a Security Duty Manager to join a team, working on a well known Government contract within Milton Keynes! This role is a full time permanent contract, working Monday to Friday, earning £45,900 per annum. Please note this role will require a government DV clearance if successful, so you will be asked questions in relation to this in your telephone screen. Your Time at Work - Manage physical Security, protection of client assets and people. - Performance management and close monitor personnel Training and Development needs working closely with the Deputy Ops Manager. - Manage and deliver service level agreements. - Liaise with the Deputy Operations Manager through monthly audits on all Security practices and process, including AI's and PI's. - Ensure compliance with Assignment Instructions and Post Instruction's across the security team. - Manage compliance with all Health & Safety legislation. - Manage Incidents ensuring escalation in accordance with client specifications. - Ensure staffing levels are at compliant levels and leave requests are managed within agreed guidelines. - Manage the Security Officers on shift ensuring the distribution of daily rotas, duties, briefings on special instructions and check their understanding on these instructions. -Manage gaps and absence by working closely with London duty managers and the Office Manager by identifying the officers when required and organising, booking travel, and associated administration and logistics for them. - Ensure high standards are maintained at all times, officers and well presented and perform to their duties with care and confidence. - Ensure Incident Reporting is of a high quality and delivered in good time. - Promote a secure and safe working environment on site through the implementation and continuous improvement of agreed Health and Safety actions. - Manage the team in a good spirited manner to achieve cooperation and encourage individuals to challenge practices with open expression. - Manage client complaints professionally and timely manner providing assurance and if necessary adjustments to ensure no repeat of a reduction of service levels. - Ensure that all equipment provided to assist security is fully operational with any issues reported. - Ensure that a robust and effective key management process is in place and key registers are maintained to the highest order. - Any other day to day responsibilities are responded to in a professional and thorough manner to meet the needs of the business and the client. Our Perfect Worker - Client focus, excellent customer liaison and understanding of expectations within client environment. - Resource planning and excellent organisational skills. - PC literate. - People management. - High level communication and presentation skills. - Good team management, forward planning and the ability to anticipate and resolve issue proactively. - Attention to detail with Excellent time management skills, highly organised, with the ability to set and meet deadlines - Sound understanding of principles of delegation - Valid SIA Licence - The Duty Security Manager must be DV cleared. Key Information and Benefits - 19.6 days leave per year - Workplace pension scheme - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free uniform provided - Onsite Sports Pitch, Gym, Nursery and Multi-Faith Prayer Facilities - Parking, with free vend on electric charging G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
RecruitME
Housing Officer
RecruitME St. Neots, Cambridgeshire
Job Title:Resident Liaison & Housing Officer - Immediate Start! Location:Huntingdon Salary:£30,000-35,000 pro rata + car allowance + standard benefits Contract:Full-time - until March 2026, with potential for permanent role Your Opportunity Are you a people-person who thrives on keeping customers informed and happy? Were looking for aHousing Engagement Officerto act as the vital link between residents, click apply for full job details
Oct 24, 2025
Full time
Job Title:Resident Liaison & Housing Officer - Immediate Start! Location:Huntingdon Salary:£30,000-35,000 pro rata + car allowance + standard benefits Contract:Full-time - until March 2026, with potential for permanent role Your Opportunity Are you a people-person who thrives on keeping customers informed and happy? Were looking for aHousing Engagement Officerto act as the vital link between residents, click apply for full job details
Talent Dice Ltd
Debt Recovery Assistant
Talent Dice Ltd Claygate, Surrey
About the role You will be responsible for collecting debt for the Council. The main purpose of the role: Assist the Debt Recovery Officer with the collection of outstanding debt. Specific duties and responsibilities The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area. The duties are: Control and reconciliation of the system. Provide assistance, advice and training (as required). Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy). Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements. Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings. Managing direct debits. Experience Has worked in a Local Government Environment.At least 1 year in Debt Management/Recovery. Has accounts receivable experience within a large multi-functional organisation. A working knowledge of CIVICA Financials.Dealing with Debt Recovery Agents/Solicitors. Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant
Oct 08, 2025
Contractor
About the role You will be responsible for collecting debt for the Council. The main purpose of the role: Assist the Debt Recovery Officer with the collection of outstanding debt. Specific duties and responsibilities The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area. The duties are: Control and reconciliation of the system. Provide assistance, advice and training (as required). Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy). Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements. Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings. Managing direct debits. Experience Has worked in a Local Government Environment.At least 1 year in Debt Management/Recovery. Has accounts receivable experience within a large multi-functional organisation. A working knowledge of CIVICA Financials.Dealing with Debt Recovery Agents/Solicitors. Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant Debt Recovery Assistant
Michael Page
Finance Administrator (Gyle)
Michael Page Edinburgh, Midlothian
Our client is looking for a Finance and Administration Officer Client Details A leader in their field Description To lead on key financial processes-including payroll, sales ledger management and statutory reporting-while providing advanced administrative and office support. The postholder acts as a member of the Corporate Services team, ensuring robust financial control, smooth office operations and cross-cover for critical tasks. 2. Key Duties & Responsibilities 2.1 Finance 1. Sales Ledger Management Raise and process sales invoices, including statutory levy income. Record bank receipts and income from assurance schemes, resolving discrepancies with external bodies (e.g. FIA). Operate credit-control procedures, escalating overdue accounts and customer disputes. 2. Payroll Complete monthly payroll, ensuring accuracy of salaries, pension and statutory deductions. Maintain confidential payroll records and address staff pay queries promptly. Ensure PAYE, National Insurance and pension deadlines are met. 3. Financial Accounting & Compliance Prepare and submit VAT returns. Post journals for accruals, prepayments and corrections. Perform monthly bank reconciliations and daily inter-account transfers. Maintain the fixed-asset register. Produce monthly and ad-hoc financial reports for senior management. Support internal and external audit processes, providing schedules and evidence. 4. Procurement & PO System Oversight Monitor compliance with the procurement policy. Oversee the Purchase Order processes on Business Central , train staff, and review expenditure reports. 2.2 Administration & Office Support 1. Provide high-level administrative assistance-proof-reading, formatting documents, drafting surveys and reports. 2. Coordinate IT onboarding for new starters and act as day-to-day liaison with external IT contractors. 3. Support the Head of Corporate Services with project administration and data collation. 4. Deliver reception and office cover when required, ensuring seamless front-of-house service. 5. Drive continual improvement of office systems and processes. 3. Profile A candidate with excellent finance and administrative skills Ideally - AAT, HNC/HND or equivalent finance qualification Job Offer This is a permanent, full-time role (35 hours per week, Monday to Friday), based in our office on the outskirts of Edinburgh. We offer hybrid working, with flexibility and a supportive, values-driven culture. Salary / benefits Band 2 30,551 per annum, including 25 days' annual leave (plus 11 public holidays) and a generous 10% employer pension contribution.
Oct 07, 2025
Full time
Our client is looking for a Finance and Administration Officer Client Details A leader in their field Description To lead on key financial processes-including payroll, sales ledger management and statutory reporting-while providing advanced administrative and office support. The postholder acts as a member of the Corporate Services team, ensuring robust financial control, smooth office operations and cross-cover for critical tasks. 2. Key Duties & Responsibilities 2.1 Finance 1. Sales Ledger Management Raise and process sales invoices, including statutory levy income. Record bank receipts and income from assurance schemes, resolving discrepancies with external bodies (e.g. FIA). Operate credit-control procedures, escalating overdue accounts and customer disputes. 2. Payroll Complete monthly payroll, ensuring accuracy of salaries, pension and statutory deductions. Maintain confidential payroll records and address staff pay queries promptly. Ensure PAYE, National Insurance and pension deadlines are met. 3. Financial Accounting & Compliance Prepare and submit VAT returns. Post journals for accruals, prepayments and corrections. Perform monthly bank reconciliations and daily inter-account transfers. Maintain the fixed-asset register. Produce monthly and ad-hoc financial reports for senior management. Support internal and external audit processes, providing schedules and evidence. 4. Procurement & PO System Oversight Monitor compliance with the procurement policy. Oversee the Purchase Order processes on Business Central , train staff, and review expenditure reports. 2.2 Administration & Office Support 1. Provide high-level administrative assistance-proof-reading, formatting documents, drafting surveys and reports. 2. Coordinate IT onboarding for new starters and act as day-to-day liaison with external IT contractors. 3. Support the Head of Corporate Services with project administration and data collation. 4. Deliver reception and office cover when required, ensuring seamless front-of-house service. 5. Drive continual improvement of office systems and processes. 3. Profile A candidate with excellent finance and administrative skills Ideally - AAT, HNC/HND or equivalent finance qualification Job Offer This is a permanent, full-time role (35 hours per week, Monday to Friday), based in our office on the outskirts of Edinburgh. We offer hybrid working, with flexibility and a supportive, values-driven culture. Salary / benefits Band 2 30,551 per annum, including 25 days' annual leave (plus 11 public holidays) and a generous 10% employer pension contribution.
Park Avenue Recruitment
Housing Assistant
Park Avenue Recruitment
My client, a leading Housing Association across London and the South East, has a fantastic opportunity for a Housing Assistant for a six month interim assignment. This is a hybrid role, working from the office in Stratford two days a week and agile for three days. Supporting the Neighbourhood Officers and Area Manager to deliver a first class customer experience to residents. You will be supporting the North West London team so a knowledge of this area would be beneficial. Duties include. Provide administrative assistant to the team, ensuring KPI's are met. Working with Officers to fully resolve resident issues and requests at quality and pace. Such as; tenancy changes, general service charge enquiries, keys and fobs, reporting issues, chasing issues, requesting a service, processing successions, system updates, garage tenancy agreements, mutual exchange, etc. Liaison with residents to obtain feedback on services and service delivery and the provision of creative solutions where necessary. Provides fantastic customer service to residents and stakeholders. Responds to resident enquiries at first point of contact, either face to face, on the phone, digitally, or by letter, and participates in a duty rota, on a variety of matters. Exceptional customer service skills Confident in making decisions that are resident focused. A good working knowledge of housing legislation, tenancy legislation and property management regulation. Excellent verbal communication skills Good time management skills, ability to prioritise, copes well under pressure and meet targets. This is a fantastic opportunity for someone who has a solid understanding of the housing sector and wants to further develop their career within the sector.
Oct 06, 2025
Seasonal
My client, a leading Housing Association across London and the South East, has a fantastic opportunity for a Housing Assistant for a six month interim assignment. This is a hybrid role, working from the office in Stratford two days a week and agile for three days. Supporting the Neighbourhood Officers and Area Manager to deliver a first class customer experience to residents. You will be supporting the North West London team so a knowledge of this area would be beneficial. Duties include. Provide administrative assistant to the team, ensuring KPI's are met. Working with Officers to fully resolve resident issues and requests at quality and pace. Such as; tenancy changes, general service charge enquiries, keys and fobs, reporting issues, chasing issues, requesting a service, processing successions, system updates, garage tenancy agreements, mutual exchange, etc. Liaison with residents to obtain feedback on services and service delivery and the provision of creative solutions where necessary. Provides fantastic customer service to residents and stakeholders. Responds to resident enquiries at first point of contact, either face to face, on the phone, digitally, or by letter, and participates in a duty rota, on a variety of matters. Exceptional customer service skills Confident in making decisions that are resident focused. A good working knowledge of housing legislation, tenancy legislation and property management regulation. Excellent verbal communication skills Good time management skills, ability to prioritise, copes well under pressure and meet targets. This is a fantastic opportunity for someone who has a solid understanding of the housing sector and wants to further develop their career within the sector.
Lovell
Resident Liaison Officer
Lovell Nottingham, Nottinghamshire
Permanent - Full Time - 40 Hours An exciting opportunity has arisen for a Resident Liaison Officer to join our North Regeneration region, based on sites across Nottingham. Reporting to the Social Value & Customer Experience Manager, this Resident Liaison Officer position will deliver a first-class customer experience for our tenants before, during and post improvement works. We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Resident Liaison Officer with knowledge of Site Administration, an awareness of Health & Safety in occupied homes along with knowledge of the refurbishment process. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.
Oct 06, 2025
Full time
Permanent - Full Time - 40 Hours An exciting opportunity has arisen for a Resident Liaison Officer to join our North Regeneration region, based on sites across Nottingham. Reporting to the Social Value & Customer Experience Manager, this Resident Liaison Officer position will deliver a first-class customer experience for our tenants before, during and post improvement works. We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Resident Liaison Officer with knowledge of Site Administration, an awareness of Health & Safety in occupied homes along with knowledge of the refurbishment process. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

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