7 jobs found

Customer Service Administrator Property Surveys £13 per hour plus exciting and generous incentives for hitting targets! Fully Remote Self-Employed / Contract position Our client is seeking a driven, organised and commercially minded individual to join their growing surveying practice. This is a fast-paced, client-facing role combining sales, scheduling, operational coordination and business development within the residential homebuyer survey sector. Speed, accuracy and professionalism are critical. The successful candidate will play a central role in converting enquiries, managing Surveyor diaries and helping drive business growth. Key Responsibilities Enquiry Management and Sales Conversion: Respond immediately to incoming homebuyer survey enquiries (via CRM and direct channels). Professionally present and sell their services to secure bookings. Issue clear, accurate confirmation emails outlining scope, price and terms. Ensure signed terms and payments are received promptly. Sales Progression and Administration: Monitor each instruction through to completion. Maintain accurate CRM records. Ensure correct email sequencing and documentation compliance. Surveyor Diary Management and Logistics: Coordinate property access with vendors and selling agents. Plan and schedule Surveyor appointments efficiently, aiming for two inspections per day. Apply logical route planning and geographic awareness to maximise productivity. Reconfirm all appointments 24 hours in advance. Post-Survey Follow-Up: Ensure Surveyors confirm access and raise any immediate concerns with clients within 24 hours. Maintain high standards of communication and professionalism. Business Development: Build and maintain relationships with local estate agents. Secure direct instructions from agents and their clients. Support management in developing repeat referral streams. Candidate Profile Our client is looking for someone who: Preferably has experience in property, residential sales, or homebuyer surveys. Is commercially aware and confident in selling professional services. Has strong organisational and logistical planning skills. Is personable, articulate and detail focused. Has a positive, proactive can-do mindset. Is ambitious and motivated to help build a growing business. Is comfortable working closely with management and contributing ideas. Reward and Progression Our client offers a competitive salary with fair and achievable bonus structures. Bonuses are linked to: Maintaining full Surveyor diaries. Securing repeat business from agents. Meeting agreed monthly job and revenue targets. This is an excellent opportunity for someone who wants responsibility, growth and meaningful impact within a dynamic property business.

Customer Service Administrator Property Surveys £13 per hour plus exciting and generous incentives for hitting targets! Fully Remote Self-Employed / Contract position We are seeking a driven, organised and commercially minded individual to join our growing surveying practice. This is a fast-paced, client-facing role combining sales, scheduling, operational coordination and business development within the residential homebuyer survey sector. Speed, accuracy and professionalism are critical. The successful candidate will play a central role in converting enquiries, managing Surveyor diaries and helping drive business growth. Key Responsibilities Enquiry Management and Sales Conversion: Respond immediately to incoming homebuyer survey enquiries (via CRM and direct channels). Professionally present and sell our services to secure bookings. Issue clear, accurate confirmation emails outlining scope, price and terms. Ensure signed terms and payments are received promptly. Sales Progression and Administration: Monitor each instruction through to completion. Maintain accurate CRM records. Ensure correct email sequencing and documentation compliance. Surveyor Diary Management and Logistics: Coordinate property access with vendors and selling agents. Plan and schedule Surveyor appointments efficiently, aiming for two inspections per day. Apply logical route planning and geographic awareness to maximise productivity. Reconfirm all appointments 24 hours in advance. Post-Survey Follow-Up: Ensure Surveyors confirm access and raise any immediate concerns with clients within 24 hours. Maintain high standards of communication and professionalism. Business Development: Build and maintain relationships with local estate agents. Secure direct instructions from agents and their clients. Support management in developing repeat referral streams. Candidate Profile We are looking for someone who: Preferably has experience in property, residential sales, or homebuyer surveys. Is commercially aware and confident in selling professional services. Has strong organisational and logistical planning skills. Is personable, articulate and detail focused. Has a positive, proactive can-do mindset. Is ambitious and motivated to help build a growing business. Is comfortable working closely with management and contributing ideas. Reward and Progression We offer a competitive salary with fair and achievable bonus structures. Bonuses are linked to: Maintaining full Surveyor diaries. Securing repeat business from agents. Meeting agreed monthly job and revenue targets. This is an excellent opportunity for someone who wants responsibility, growth and meaningful impact within a dynamic property business.

Surveyor (Planned Works) Salary: £50,000 per annum Hours: Full time (35 hours) Location: Office/Mobile/Home-based with regular travel throughout the South West of England Benefits: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more. About us Hastoe owns and manages more than 7,500 homes across England from Devon to Norfolk. We are a social housing landlord and England's leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas. We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people's lives, then we want to hear from you. About the role We are looking for a Surveyor to join our West Regional Team. The successful candidate will work with a great team of colleagues to help deliver our planned and major works programmes and projects and also provide technical knowledge and expertise to their colleagues. Working closely with your team and with external contractors, the successful candidate will provide excellent customer service to Hastoe residents while ensuring properties are maintained and repaired to high standards, providing Hastoe with value for money and ensuring all legal and regulatory requirements are met. Our planned and major works projects typically include: arranging works identified by fire risk assessments; cyclical redecorations; window and door replacements; re-roofing; heating upgrades; kitchen and bathroom replacements; overseeing major/complex repairs; defect surveys; and Decent Homes Standard works. The role will be based in the South West of England and cover our West Region. It is a mobile, home-based position with required attendance at Hastoe's Dorchester office four to five times a month, or more often where required. You will also make regular site and property visits across Dorset, Devon, Cornwall, Somerset, Wiltshire, West Sussex, Hampshire and West Berkshire. This is a blended role involving home, site and office working so you should be self-reliant, practical, flexible and willing to travel. Duties will include: Taking the lead as Project Manager and Contract Administrator for each project. Preparing specifications, schedules of works and contract documents for tendering across Hastoe's planned, cyclical and major works programmes. Planning and undertaking stock condition inspections to provide high-quality data for effective asset management planning. Performance monitoring and improvement of the supply chain to meet resident satisfaction. Partnering with colleagues in the responsive repairs team by picking up repair works and assisting with more challenging and difficult to diagnose responsive repair issues. Developing and maintaining effective relationships with contractors, suppliers, residents and other colleagues across Hastoe. About you You will need to have good working knowledge of building construction, building regulations and health and safety legislation. You will also need: A construction or related qualification such as a BTEC, HNC, HND - as well as either currently working towards or a desire to work towards a Professional Qualification such as RICS, RIBA, CIOB or BSc in Building Surveying. Experience of managing projects using JCT Minor Works and JCT Measured Term contracts and schedules of rates or proprietary pricing indices. An understanding of building pathology and ability to diagnose complex building related defects. Good report and specification writing. Experience of delivering high standards of customer service to all customers, internal and external. Awareness of regulations concerning fire prevention, legionella and asbestos. Ideally, experience in using housing management systems (Hastoe use MIS). To hold a valid driving licence and have use of your own vehicle. Proven successful project management and contract administration of planned, cyclical and major repair projects. To be self-motivated, reliable and resilient under pressure. The ability to manage own workload and meet deadlines. A personal note from Tom Newman, your hiring manager: "We are a small but dedicated team managing a variety of interesting programmes and projects. We support our colleagues to provide the best quality service to our residents and colleagues. Hastoe offers the opportunity to be involved in providing safe, affordable and well-maintained homes within a caring setting, making working days satisfying and professionally fulfilling." Benefits provided Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave after passing the probation period. Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution. Other benefits include: Flexible working opportunities. Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays. Discounts for local shops, restaurants and gym membership. Cycle to Work and Car Leasing Scheme. Employee Assistance Programme (EAP) - confidential phone and online support and resources service with 24/7 access. Health Cash Plan (a type of health insurance). 3 x Life Assurance from day 1, for all pension holders. A supportive working environment with ongoing learning and development opportunities. Long Service awards. How to apply Please send your CV and any supporting statement to . We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early. If you would like to find out more about the role please contact Tom Newman at . For enquiries about the application process please contact the HR Team at . This post is subject to background checks. Follow the link for further information on this:

Surveyor (Planned Works) Salary: £50,000 per annum Hours: Full time (35 hours) Location: Office/Mobile/Home-based with regular travel throughout the South West of England Benefits: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more. About us Hastoe owns and manages more than 7,500 homes across England from Devon to Norfolk. We are a social housing landlord and England's leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas. We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people's lives, then we want to hear from you. About the role We are looking for a Surveyor to join our West Regional Team. The successful candidate will work with a great team of colleagues to help deliver our planned and major works programmes and projects and also provide technical knowledge and expertise to their colleagues. Working closely with your team and with external contractors, the successful candidate will provide excellent customer service to Hastoe residents while ensuring properties are maintained and repaired to high standards, providing Hastoe with value for money and ensuring all legal and regulatory requirements are met. Our planned and major works projects typically include: arranging works identified by fire risk assessments; cyclical redecorations; window and door replacements; re-roofing; heating upgrades; kitchen and bathroom replacements; overseeing major/complex repairs; defect surveys; and Decent Homes Standard works. The role will be based in the South West of England and cover our West Region. It is a mobile, home-based position with required attendance at Hastoe's Dorchester office four to five times a month, or more often where required. You will also make regular site and property visits across Dorset, Devon, Cornwall, Somerset, Wiltshire, West Sussex, Hampshire and West Berkshire. This is a blended role involving home, site and office working so you should be self-reliant, practical, flexible and willing to travel. Duties will include: Taking the lead as Project Manager and Contract Administrator for each project. Preparing specifications, schedules of works and contract documents for tendering across Hastoe's planned, cyclical and major works programmes. Planning and undertaking stock condition inspections to provide high-quality data for effective asset management planning. Performance monitoring and improvement of the supply chain to meet resident satisfaction. Partnering with colleagues in the responsive repairs team by picking up repair works and assisting with more challenging and difficult to diagnose responsive repair issues. Developing and maintaining effective relationships with contractors, suppliers, residents and other colleagues across Hastoe. About you You will need to have good working knowledge of building construction, building regulations and health and safety legislation. You will also need: A construction or related qualification such as a BTEC, HNC, HND - as well as either currently working towards or a desire to work towards a Professional Qualification such as RICS, RIBA, CIOB or BSc in Building Surveying. Experience of managing projects using JCT Minor Works and JCT Measured Term contracts and schedules of rates or proprietary pricing indices. An understanding of building pathology and ability to diagnose complex building related defects. Good report and specification writing. Experience of delivering high standards of customer service to all customers, internal and external. Awareness of regulations concerning fire prevention, legionella and asbestos. Ideally, experience in using housing management systems (Hastoe use MIS). To hold a valid driving licence and have use of your own vehicle. Proven successful project management and contract administration of planned, cyclical and major repair projects. To be self-motivated, reliable and resilient under pressure. The ability to manage own workload and meet deadlines. A personal note from Tom Newman, your hiring manager: "We are a small but dedicated team managing a variety of interesting programmes and projects. We support our colleagues to provide the best quality service to our residents and colleagues. Hastoe offers the opportunity to be involved in providing safe, affordable and well-maintained homes within a caring setting, making working days satisfying and professionally fulfilling." Benefits provided Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave after passing the probation period. Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution. Other benefits include: Flexible working opportunities. Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays. Discounts for local shops, restaurants and gym membership. Cycle to Work and Car Leasing Scheme. Employee Assistance Programme (EAP) - confidential phone and online support and resources service with 24/7 access. Health Cash Plan (a type of health insurance). 3 x Life Assurance from day 1, for all pension holders. A supportive working environment with ongoing learning and development opportunities. Long Service awards. How to apply Please send your CV and any supporting statement to . We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early. If you would like to find out more about the role please contact Tom Newman at . For enquiries about the application process please contact the HR Team at . This post is subject to background checks. Follow the link for further information on this:

Surveyor (Planned Works) Salary: £50,000 per annum Hours: Full time (35 hours) Location: Office/Mobile/Home-based with regular travel throughout the South West of England Benefits: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more. About us Hastoe owns and manages more than 7,500 homes across England from Devon to Norfolk. We are a social housing landlord and England's leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas. We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people's lives, then we want to hear from you. About the role We are looking for a Surveyor to join our West Regional Team. The successful candidate will work with a great team of colleagues to help deliver our planned and major works programmes and projects and also provide technical knowledge and expertise to their colleagues. Working closely with your team and with external contractors, the successful candidate will provide excellent customer service to Hastoe residents while ensuring properties are maintained and repaired to high standards, providing Hastoe with value for money and ensuring all legal and regulatory requirements are met. Our planned and major works projects typically include: arranging works identified by fire risk assessments; cyclical redecorations; window and door replacements; re-roofing; heating upgrades; kitchen and bathroom replacements; overseeing major/complex repairs; defect surveys; and Decent Homes Standard works. The role will be based in the South West of England and cover our West Region. It is a mobile, home-based position with required attendance at Hastoe's Dorchester office four to five times a month, or more often where required. You will also make regular site and property visits across Dorset, Devon, Cornwall, Somerset, Wiltshire, West Sussex, Hampshire and West Berkshire. This is a blended role involving home, site and office working so you should be self-reliant, practical, flexible and willing to travel. Duties will include: Taking the lead as Project Manager and Contract Administrator for each project. Preparing specifications, schedules of works and contract documents for tendering across Hastoe's planned, cyclical and major works programmes. Planning and undertaking stock condition inspections to provide high-quality data for effective asset management planning. Performance monitoring and improvement of the supply chain to meet resident satisfaction. Partnering with colleagues in the responsive repairs team by picking up repair works and assisting with more challenging and difficult to diagnose responsive repair issues. Developing and maintaining effective relationships with contractors, suppliers, residents and other colleagues across Hastoe. About you You will need to have good working knowledge of building construction, building regulations and health and safety legislation. You will also need: A construction or related qualification such as a BTEC, HNC, HND - as well as either currently working towards or a desire to work towards a Professional Qualification such as RICS, RIBA, CIOB or BSc in Building Surveying. Experience of managing projects using JCT Minor Works and JCT Measured Term contracts and schedules of rates or proprietary pricing indices. An understanding of building pathology and ability to diagnose complex building related defects. Good report and specification writing. Experience of delivering high standards of customer service to all customers, internal and external. Awareness of regulations concerning fire prevention, legionella and asbestos. Ideally, experience in using housing management systems (Hastoe use MIS). To hold a valid driving licence and have use of your own vehicle. Proven successful project management and contract administration of planned, cyclical and major repair projects. To be self-motivated, reliable and resilient under pressure. The ability to manage own workload and meet deadlines. A personal note from Tom Newman, your hiring manager: "We are a small but dedicated team managing a variety of interesting programmes and projects. We support our colleagues to provide the best quality service to our residents and colleagues. Hastoe offers the opportunity to be involved in providing safe, affordable and well-maintained homes within a caring setting, making working days satisfying and professionally fulfilling." Benefits provided Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave after passing the probation period. Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution. Other benefits include: Flexible working opportunities. Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays. Discounts for local shops, restaurants and gym membership. Cycle to Work and Car Leasing Scheme. Employee Assistance Programme (EAP) - confidential phone and online support and resources service with 24/7 access. Health Cash Plan (a type of health insurance). 3 x Life Assurance from day 1, for all pension holders. A supportive working environment with ongoing learning and development opportunities. Long Service awards. How to apply Please send your CV and any supporting statement to . We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early. If you would like to find out more about the role please contact Tom Newman at . For enquiries about the application process please contact the HR Team at . This post is subject to background checks. Follow the link for further information on this:

Surveyor (Planned Works) Salary: £50,000 per annum Hours: Full time (35 hours) Location: Office/Mobile/Home-based with regular travel throughout the South West of England Benefits: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more. About us Hastoe owns and manages more than 7,500 homes across England from Devon to Norfolk. We are a social housing landlord and England's leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas. We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people's lives, then we want to hear from you. About the role We are looking for a Surveyor to join our West Regional Team. The successful candidate will work with a great team of colleagues to help deliver our planned and major works programmes and projects and also provide technical knowledge and expertise to their colleagues. Working closely with your team and with external contractors, the successful candidate will provide excellent customer service to Hastoe residents while ensuring properties are maintained and repaired to high standards, providing Hastoe with value for money and ensuring all legal and regulatory requirements are met. Our planned and major works projects typically include: arranging works identified by fire risk assessments; cyclical redecorations; window and door replacements; re-roofing; heating upgrades; kitchen and bathroom replacements; overseeing major/complex repairs; defect surveys; and Decent Homes Standard works. The role will be based in the South West of England and cover our West Region. It is a mobile, home-based position with required attendance at Hastoe's Dorchester office four to five times a month, or more often where required. You will also make regular site and property visits across Dorset, Devon, Cornwall, Somerset, Wiltshire, West Sussex, Hampshire and West Berkshire. This is a blended role involving home, site and office working so you should be self-reliant, practical, flexible and willing to travel. Duties will include: Taking the lead as Project Manager and Contract Administrator for each project. Preparing specifications, schedules of works and contract documents for tendering across Hastoe's planned, cyclical and major works programmes. Planning and undertaking stock condition inspections to provide high-quality data for effective asset management planning. Performance monitoring and improvement of the supply chain to meet resident satisfaction. Partnering with colleagues in the responsive repairs team by picking up repair works and assisting with more challenging and difficult to diagnose responsive repair issues. Developing and maintaining effective relationships with contractors, suppliers, residents and other colleagues across Hastoe. About you You will need to have good working knowledge of building construction, building regulations and health and safety legislation. You will also need: A construction or related qualification such as a BTEC, HNC, HND - as well as either currently working towards or a desire to work towards a Professional Qualification such as RICS, RIBA, CIOB or BSc in Building Surveying. Experience of managing projects using JCT Minor Works and JCT Measured Term contracts and schedules of rates or proprietary pricing indices. An understanding of building pathology and ability to diagnose complex building related defects. Good report and specification writing. Experience of delivering high standards of customer service to all customers, internal and external. Awareness of regulations concerning fire prevention, legionella and asbestos. Ideally, experience in using housing management systems (Hastoe use MIS). To hold a valid driving licence and have use of your own vehicle. Proven successful project management and contract administration of planned, cyclical and major repair projects. To be self-motivated, reliable and resilient under pressure. The ability to manage own workload and meet deadlines. A personal note from Tom Newman, your hiring manager: "We are a small but dedicated team managing a variety of interesting programmes and projects. We support our colleagues to provide the best quality service to our residents and colleagues. Hastoe offers the opportunity to be involved in providing safe, affordable and well-maintained homes within a caring setting, making working days satisfying and professionally fulfilling." Benefits provided Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave after passing the probation period. Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution. Other benefits include: Flexible working opportunities. Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays. Discounts for local shops, restaurants and gym membership. Cycle to Work and Car Leasing Scheme. Employee Assistance Programme (EAP) - confidential phone and online support and resources service with 24/7 access. Health Cash Plan (a type of health insurance). 3 x Life Assurance from day 1, for all pension holders. A supportive working environment with ongoing learning and development opportunities. Long Service awards. How to apply Please send your CV and any supporting statement to . We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early. If you would like to find out more about the role please contact Tom Newman at . For enquiries about the application process please contact the HR Team at . This post is subject to background checks. Follow the link for further information on this:

Job Title: Customer Service Administrator Division: Property & Insurance Division Location: East Grinstead (Hybrid) Salary: 26,250 We are a well-established risk management business providing specialist property and insurance services to a wide range of clients across the UK. As part of our continued growth, we are looking for a Customer Service Administrator to join our Property & Insurance team. This is a varied and collaborative role within a small customer service team, working closely with clients, surveyors, and internal sales teams. You'll play a key part in coordinating nationwide survey activity, maintaining service standards, and ensuring a consistently high-quality client experience. The Role As a Customer Service Administrator, you will act as a central point of liaison between customers, surveyors, and internal teams. You'll oversee the allocation, progress, and quality of surveys, ensuring service levels are met and procedures are followed correctly. Key Responsibilities Supporting Senior Managers within the Property & Insurance team Coordinating with surveyors, customers, and sales teams to ensure surveys are booked and reports issued on time Monitoring and maintaining process manuals for requestors, surveyors, and administrators, ensuring they are accurate and up to date Managing and maintaining data within the INDIGO system Monitoring service levels and taking appropriate action where suppliers fall short of agreed standards Resolving or escalating customer and surveyor issues as appropriate, keeping relevant stakeholders informed Producing regular management information for clients and senior management Ensuring correct procedures are followed for issuing Fire Risk Assessments in line with BAFE certification and other accreditations Assisting the Line Manager with internal projects Undertaking any other duties required for the effective performance of the role Skills, Knowledge & Experience We're looking for someone who can bring strong organisational and communication skills to a fast-paced environment. You should have: Excellent written and verbal communication skills Strong numeracy skills, with confidence analysing and presenting statistical data Good knowledge of Microsoft Office, particularly Excel Strong administrative and time management skills High attention to detail and a high level of accuracy Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.