Rocksteady Music School
Liphook, Hampshire
Description Rocksteady Music School is the UK's largest rock and pop school. We teach fun and inclusive in-school band lessons to primary age children. Our mission is simple: to amplify children's self-belief and remove barriers to music education. We're currently in thousands of schools in the UK, teaching tens of thousands of children every week - and we're growing fast. Our beautiful converted manor house in rural Liphook is home to our central office teams (this is an office based role). From there, we all play our part in supporting our band leaders to reach as many children as possible with their lessons. We are a community of music lovers using our individual talents to help give children the self-belief to succeed. That's what gets us out of bed in the morning. We are seeking a passionate Customer Service Adviser to be the friendly voice and helpful hand for both new and existing customers. In this role, you'll be the first point of contact, ready to listen, support, and provide expert advice with warmth and efficiency. With strong product knowledge and a customer-first mindset, you'll deliver exceptional service by actively listening, showing empathy, and focusing on practical solutions. Your commitment to service excellence will shine through every interaction and be measured through our Customer Satisfaction (C-Sat) framework. As a Customer Service Adviser you will: Deliver efficient and effective, quality customer service through multiple channels i.e., phone (inbound and outbound), email, chat and social media. Have a positive approach to work, being agile, and able to thrive in a busy, fast paced environment. Maintain a high level of knowledge about our products and services and be able to inform and educate customers of the benefits of being with Rocksteady. Focused on first time resolution, ensuring we are easy to do business with. Investigating customers queries and interacting with other departments within Rocksteady, when required, ensuring we also provide the right solution. Navigate our internal systems quickly, and record information accurately. Manage, investigate, and resolve customer complaints, where necessary. Achieve monthly SLAs/KPIs, on quality, C-Sat, productivity and first time resolution, proactively highlighting any additional training needs and taking onboard any feedback given through quality assessments. Your training will include: A full induction training programme that will get you up and running in the job quickly. How to engage in good quality conversations with customers and resolve their queries effectively. How to work with the internal systems and record information accurately to provide excellent customer service. Ongoing development plan to ensure you are confident, learn and develop and excel in your role. As a Customer Service Adviser you'll need: Passionate about people; putting the customer at heart of everything. Computer literate and previous experience managing customer interactions through omni channels i.e., calls, emails, chat, social. (Zendesk experience preferred but not essential) Ability to prioritise multiple tasks, remain agile, and work in a fast-paced environment. Excellent written and verbal communication skills. Exceptional telephone manner. Organised, accurate and high attention to detail. Resilient and able to deal with challenging conversations, where required. A positive and enthusiastic approach to work and a great team player Benefits Working Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm Fri 28 days holiday plus bank holidays Free onsite parking Personal development opportunities Comprehensive benefits package including discounts on everyday purchases, free 24/7 GP service. Enhanced maternity and paternity pay. Employee discount at nationwide music instrument retailers. Celebratory staff away-days, Christmas parties and social events. Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK. Every once in a while, you get the chance to be part of something really special. When you join Rocksteady, you know immediately that you've found it. We might be growing fast but we pay special attention to protecting our unique working culture and ensuring everyone feels comfortable to be themselves at work. We look out for each other, welcome new colleagues as friends and stay true to our small-company roots; rolling up our sleeves if a job needs doing, solving problems together and, most importantly, always putting the children first. Likeminded people are joining us and we're reaching more and more children with our lessons every week. We keep growing because we're driven by our passion for the life-changing nature of music. Join us and use your skills for good. Your Passion. Their Future. Additional Infomation We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment. As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. You can find out more about our policy on recruitment of ex-offenders here. If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check. It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police. Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background. To find out more about Rocksteady, check out our website View our Privacy Policy for details on how we manage your personal data. About Rocksteady Music School Pay: £23,000.00 per year Work Location: In person
Description Rocksteady Music School is the UK's largest rock and pop school. We teach fun and inclusive in-school band lessons to primary age children. Our mission is simple: to amplify children's self-belief and remove barriers to music education. We're currently in thousands of schools in the UK, teaching tens of thousands of children every week - and we're growing fast. Our beautiful converted manor house in rural Liphook is home to our central office teams (this is an office based role). From there, we all play our part in supporting our band leaders to reach as many children as possible with their lessons. We are a community of music lovers using our individual talents to help give children the self-belief to succeed. That's what gets us out of bed in the morning. We are seeking a passionate Customer Service Adviser to be the friendly voice and helpful hand for both new and existing customers. In this role, you'll be the first point of contact, ready to listen, support, and provide expert advice with warmth and efficiency. With strong product knowledge and a customer-first mindset, you'll deliver exceptional service by actively listening, showing empathy, and focusing on practical solutions. Your commitment to service excellence will shine through every interaction and be measured through our Customer Satisfaction (C-Sat) framework. As a Customer Service Adviser you will: Deliver efficient and effective, quality customer service through multiple channels i.e., phone (inbound and outbound), email, chat and social media. Have a positive approach to work, being agile, and able to thrive in a busy, fast paced environment. Maintain a high level of knowledge about our products and services and be able to inform and educate customers of the benefits of being with Rocksteady. Focused on first time resolution, ensuring we are easy to do business with. Investigating customers queries and interacting with other departments within Rocksteady, when required, ensuring we also provide the right solution. Navigate our internal systems quickly, and record information accurately. Manage, investigate, and resolve customer complaints, where necessary. Achieve monthly SLAs/KPIs, on quality, C-Sat, productivity and first time resolution, proactively highlighting any additional training needs and taking onboard any feedback given through quality assessments. Your training will include: A full induction training programme that will get you up and running in the job quickly. How to engage in good quality conversations with customers and resolve their queries effectively. How to work with the internal systems and record information accurately to provide excellent customer service. Ongoing development plan to ensure you are confident, learn and develop and excel in your role. As a Customer Service Adviser you'll need: Passionate about people; putting the customer at heart of everything. Computer literate and previous experience managing customer interactions through omni channels i.e., calls, emails, chat, social. (Zendesk experience preferred but not essential) Ability to prioritise multiple tasks, remain agile, and work in a fast-paced environment. Excellent written and verbal communication skills. Exceptional telephone manner. Organised, accurate and high attention to detail. Resilient and able to deal with challenging conversations, where required. A positive and enthusiastic approach to work and a great team player Benefits Working Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm Fri 28 days holiday plus bank holidays Free onsite parking Personal development opportunities Comprehensive benefits package including discounts on everyday purchases, free 24/7 GP service. Enhanced maternity and paternity pay. Employee discount at nationwide music instrument retailers. Celebratory staff away-days, Christmas parties and social events. Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK. Every once in a while, you get the chance to be part of something really special. When you join Rocksteady, you know immediately that you've found it. We might be growing fast but we pay special attention to protecting our unique working culture and ensuring everyone feels comfortable to be themselves at work. We look out for each other, welcome new colleagues as friends and stay true to our small-company roots; rolling up our sleeves if a job needs doing, solving problems together and, most importantly, always putting the children first. Likeminded people are joining us and we're reaching more and more children with our lessons every week. We keep growing because we're driven by our passion for the life-changing nature of music. Join us and use your skills for good. Your Passion. Their Future. Additional Infomation We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment. As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. You can find out more about our policy on recruitment of ex-offenders here. If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check. It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police. Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background. To find out more about Rocksteady, check out our website View our Privacy Policy for details on how we manage your personal data. About Rocksteady Music School Pay: £23,000.00 per year Work Location: In person
Ultimate Banking Ltd
Basingstoke, Hampshire
Role: Mobile Customer Service Adviser Location: Basingstoke Hours: 37.5 Hours Monday - Friday, 8:45am - 5:15pm, Plus 2 in 4 Saturdays 8.45am - 12.15pm (Paid as overtime) Start Salary: £25,064. Plus a non-contractual allowance of £750 per annum to those who hold a Mobile Customer Service Adviser role. Target Salary: £26,383 Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Mobile Customer Service Adviser. Do you enjoy variety and as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? Here's what you will be doing: As a Mobile Customer Service Adviser, you will be based out of our Basingstoke branch and traveling to assist colleagues in the operating area. You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more. Why work for us? We want to help you develop -You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager. We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off. We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year. Here's what one of our mobile's had to say had to say: "I really enjoy the variety of being a mobile far more than I ever expected. You dip in and out of so many different teams and get to know far more individuals. I like the diversity of the different branches and how the days differ - no 1 day is the same." Essential skills and experience: Driving license and own car Experience of working with internal and/or external, customers to ensure the highest quality service experience. Evidence of excellent written and verbal communication skills. Desirable skills and experience: Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365 Interviews: 90-minute competency-based interview held in Basingstoke branch. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
Role: Mobile Customer Service Adviser Location: Basingstoke Hours: 37.5 Hours Monday - Friday, 8:45am - 5:15pm, Plus 2 in 4 Saturdays 8.45am - 12.15pm (Paid as overtime) Start Salary: £25,064. Plus a non-contractual allowance of £750 per annum to those who hold a Mobile Customer Service Adviser role. Target Salary: £26,383 Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Mobile Customer Service Adviser. Do you enjoy variety and as well as working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? Here's what you will be doing: As a Mobile Customer Service Adviser, you will be based out of our Basingstoke branch and traveling to assist colleagues in the operating area. You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more. Why work for us? We want to help you develop -You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager. We want to look after and reward you- You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off. We want to help others- as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year. Here's what one of our mobile's had to say had to say: "I really enjoy the variety of being a mobile far more than I ever expected. You dip in and out of so many different teams and get to know far more individuals. I like the diversity of the different branches and how the days differ - no 1 day is the same." Essential skills and experience: Driving license and own car Experience of working with internal and/or external, customers to ensure the highest quality service experience. Evidence of excellent written and verbal communication skills. Desirable skills and experience: Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365 Interviews: 90-minute competency-based interview held in Basingstoke branch. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
