Reporting to: Senior Planner Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Job Type: Full-time, Permanent Job Location: Office-based PURPOSE OF ROLE To provide high quality, professional administrative support to the business. To work closely with engineers sub-contractors and our client to deliver a timely well-informed service to our customer. To provide high quality professional office-based support to repairs team. Ensure the highest level of customer focused service is delivered to our customer continuously. See full job description for more information MAIN DUTIES Deliver a customer focused service ensuring the highest standards of customer service at all times Managing repairs and engineers work load recording and strategically planning days with consideration given to hindering factors Manage customer expectations ensuring open lines of communication are maintained always Up loading information to data base accurately, paying attention to details ensuing data protection and accurately updating sensitive information on our data base. Ensure accurate recording of queries and customer concerns Avoid failures becoming complaints resolving during telephone conversation working on own initiative to resolve before becoming a formal complaint Plan engineers workload in advance ensuring communication to all relevant parties ensuring all are aware of details of a call out Review and monitor WIP report and FOW regularly to ensure a steady flow and reduction in line with agreed SLA Record all updates on data base for knowledge share Ensure all updates are relayed clearly and understood within all relevant areas Manage emergencies in line with expectations of KPI s Identifying out of scope requests redirecting to correct operational / commercial process Managing inbox queries in a timely manner ensuring all details are accurately covered and responded to in line with expectation SLA Understand specialist works processes and assign subcontractors providing confirmation of attendance to site to relevant parties Cover colleague s absence and hand over for smooth cover over annual leave Raise OOH call outs ensure follow up works are accurately captured logged and planed Attend meetings when requested to do so Work closely with teams to deliver a high standard of service to our customers and client Provide support where needed within the business and carry out ad hoc duties as requested. Show an understanding of KPI s and work to meet and exceed targets The ability to follow processes and identify and suggest improved ways of working within the team Liaise with engineers regarding job descriptions to ensure clarity surrounding FOW s and JO s Competent in diagnostic questioning to obtain a full understanding of request Understanding of PO s as required for material suppliers Work as part of a team SKILLS & KNOWLEDGE - Experience of working in a responsive repair setting - Experience of managing customer expectations in a customer focused environment - Have a good understanding of value for money in terms of the most cost-effective way to manage Repairs - The ability to strategically plan and organise workloads - A proactive / can do approach to work - The ability to work on own initiative and take full ownership of role and responsibility - The ability to work as part of a team and independently - The ability to follow process and work in a fast pace setting whilst remaining calm and focused. - Outstanding communication skills both internal and external - The ability to build and maintain good working relationships with all contacts - Build and maintain professional representation of the team - Ability to work occasional staggered shifts covering office 7am 6pm
Mar 17, 2026
Full time
Reporting to: Senior Planner Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Job Type: Full-time, Permanent Job Location: Office-based PURPOSE OF ROLE To provide high quality, professional administrative support to the business. To work closely with engineers sub-contractors and our client to deliver a timely well-informed service to our customer. To provide high quality professional office-based support to repairs team. Ensure the highest level of customer focused service is delivered to our customer continuously. See full job description for more information MAIN DUTIES Deliver a customer focused service ensuring the highest standards of customer service at all times Managing repairs and engineers work load recording and strategically planning days with consideration given to hindering factors Manage customer expectations ensuring open lines of communication are maintained always Up loading information to data base accurately, paying attention to details ensuing data protection and accurately updating sensitive information on our data base. Ensure accurate recording of queries and customer concerns Avoid failures becoming complaints resolving during telephone conversation working on own initiative to resolve before becoming a formal complaint Plan engineers workload in advance ensuring communication to all relevant parties ensuring all are aware of details of a call out Review and monitor WIP report and FOW regularly to ensure a steady flow and reduction in line with agreed SLA Record all updates on data base for knowledge share Ensure all updates are relayed clearly and understood within all relevant areas Manage emergencies in line with expectations of KPI s Identifying out of scope requests redirecting to correct operational / commercial process Managing inbox queries in a timely manner ensuring all details are accurately covered and responded to in line with expectation SLA Understand specialist works processes and assign subcontractors providing confirmation of attendance to site to relevant parties Cover colleague s absence and hand over for smooth cover over annual leave Raise OOH call outs ensure follow up works are accurately captured logged and planed Attend meetings when requested to do so Work closely with teams to deliver a high standard of service to our customers and client Provide support where needed within the business and carry out ad hoc duties as requested. Show an understanding of KPI s and work to meet and exceed targets The ability to follow processes and identify and suggest improved ways of working within the team Liaise with engineers regarding job descriptions to ensure clarity surrounding FOW s and JO s Competent in diagnostic questioning to obtain a full understanding of request Understanding of PO s as required for material suppliers Work as part of a team SKILLS & KNOWLEDGE - Experience of working in a responsive repair setting - Experience of managing customer expectations in a customer focused environment - Have a good understanding of value for money in terms of the most cost-effective way to manage Repairs - The ability to strategically plan and organise workloads - A proactive / can do approach to work - The ability to work on own initiative and take full ownership of role and responsibility - The ability to work as part of a team and independently - The ability to follow process and work in a fast pace setting whilst remaining calm and focused. - Outstanding communication skills both internal and external - The ability to build and maintain good working relationships with all contacts - Build and maintain professional representation of the team - Ability to work occasional staggered shifts covering office 7am 6pm
This IFA Client Services Associate role is within a national IFA firm. You will be the vital link between the Financial Advisers, Paraplanners and clients. Your role will be to oversee the advice process, ensuring it runs smoothly from start to finish, by producing accurate, timely and well presented client information to all parties. Duties will include: preparing for client meetings, ensuring data is accurate, ensuring reports, forms and review documentation are fully completed and liaising with providers. Plus, you will be liaising across departments to identify and rectify any gaps or inconsistencies, making sure the Financial Advisers and Paraplanners have the information to carry out their responsibilities effectively. To be successful in this role, you will need: Attention to detail Proactive communication Commitment to getting it right first time IFA Client Services Associate Requirements You should have experience as an Administrator within a financial services Ideally, you should have good knowledge of financial planning processes, products and how a Financial Advisor operates You should have experience and enjoy the process of preparing client meeting packs Experience using IO, Curo, Cashcalc or Dynamic Planner would be beneficial The Company This growing IFA firm is led by highly respected names within the industry, accompanied with the backing of a private equity firm. They are currently on a rapid growth phase of the business, with already £4.5bn of AuM, which will continue to grow. They openly recognise to achieve such success is dependent on having the right people in the business, as such they are looking to build a strong team of passionate and skilled team members. IFA Client Services Associate Benefits Salary of £26,000 - £32,000 Benefits typically include: 4x DIS, PMI, Group Income Protection, Employee Assistance Programme, Medicash, 5% employer pension and 3% employee pension, discretionary annual bonus and 28 days holiday + BHs, rising by 1 day per year up to 30 days Hybrid working after being signed off as competent (typically in line with probation sign off) 37.5 hours per week Excellent career progression, with individual development plans shaped around your desired career path Locations Talbot Green Swanley St Helens Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.
Mar 17, 2026
Full time
This IFA Client Services Associate role is within a national IFA firm. You will be the vital link between the Financial Advisers, Paraplanners and clients. Your role will be to oversee the advice process, ensuring it runs smoothly from start to finish, by producing accurate, timely and well presented client information to all parties. Duties will include: preparing for client meetings, ensuring data is accurate, ensuring reports, forms and review documentation are fully completed and liaising with providers. Plus, you will be liaising across departments to identify and rectify any gaps or inconsistencies, making sure the Financial Advisers and Paraplanners have the information to carry out their responsibilities effectively. To be successful in this role, you will need: Attention to detail Proactive communication Commitment to getting it right first time IFA Client Services Associate Requirements You should have experience as an Administrator within a financial services Ideally, you should have good knowledge of financial planning processes, products and how a Financial Advisor operates You should have experience and enjoy the process of preparing client meeting packs Experience using IO, Curo, Cashcalc or Dynamic Planner would be beneficial The Company This growing IFA firm is led by highly respected names within the industry, accompanied with the backing of a private equity firm. They are currently on a rapid growth phase of the business, with already £4.5bn of AuM, which will continue to grow. They openly recognise to achieve such success is dependent on having the right people in the business, as such they are looking to build a strong team of passionate and skilled team members. IFA Client Services Associate Benefits Salary of £26,000 - £32,000 Benefits typically include: 4x DIS, PMI, Group Income Protection, Employee Assistance Programme, Medicash, 5% employer pension and 3% employee pension, discretionary annual bonus and 28 days holiday + BHs, rising by 1 day per year up to 30 days Hybrid working after being signed off as competent (typically in line with probation sign off) 37.5 hours per week Excellent career progression, with individual development plans shaped around your desired career path Locations Talbot Green Swanley St Helens Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information.
Kitchen Administrator Haydock Park Racecourse - Full-Time / Permanent £27000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. Overview: Jockey Club Catering was formed in 2009 to provide outstanding catering, hospitality and customer service at all The Jockey Club's racecourses nationwide and has a portfolio of 15 racecourses delivering catering to over 333 race days a year. Jockey Club Catering delivers exceptional race day experiences through great people; and amazing customer service and providing 'Legendary Experiences' to all our customers at our event days. Levy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Scottish Event Campus (SEC) and ExCel London. We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focussed on 'doing the right thing' for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do. We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage. ROLE PURPOSE: The role of a kitchen administrator is pivotal in ensuring the smooth and efficient operation of culinary activities. Responsibilities include meticulously managing stock levels by assisting chefs with accurate inputting and maintenance of stock take records. This role extends to placing food orders and generating precise purchase orders to meet the demands of both regular operations and special events. Additionally, the administrator plays a crucial role in creating and updating recipe cards for cost analysis and photographic documentation, as well as compiling chef planners aligned with budgetary requirements set by the Head Chef. They also ensure timely provision of client numbers to optimize food production efficiency and meticulously prepare menu materials according to the Head Chef's specifications. Beyond administrative duties, the role encompasses operational coordination between kitchen stations and central food processing units to facilitate efficient food dispatch. Maintaining compliance with health and safety standards, ensuring H&S training, and fostering a professional environment underscore the administrator's commitment to operational excellence and customer satisfaction across all aspects of kitchen administration. KEY RESPONSIBILITIES: Management: Assist chefs to accurately input the stock take & maintain the stock take system. Placing food orders & raise accurate purchase orders for both cricket & the conference & events business. Building recipe cards for both costing purposes & photo specs. Maintaining goods receipt file to ensure deliveries match purchase. Building chef planners in line with the required budget under the direction of the Head Chef for both sides of the business. To ensure accurate client numbers are provided to the chef for efficient food production. Ensure menus are accurately typed up in the appropriate format as directed by the Executive Chef & prepare menu packs for the event day folders. Maintain the event orders board ensure all updates are captured. Make sure all ISO paperwork is up to date & filled in correctly by the chefs. Carrying out all general administrative tasks & organise the day-to-day running of the Chefs office. Operations: Provide a link between the finishing kitchens around the course & the CPU to ensure efficient dispatch of food requirements. To effectively check in and allocate all Chefs and Kitchen Porters. To ensure event day event packs are collected and checked post event and filed accurately Remain perceptive to innovative ideas and pursue them in a positive manner. Health & Safety: To maintain H&S compliance. Work with onsite HSE champion to ensure Silver and Gold standards are delivered and maintained in your area of business To ensure H&S training is completed in accordance with legal and company requirements. To personally demonstrate that you take responsibility for your own health and safety and that of others. Quality: Good working knowledge of basic food hygiene. To provide, where applicable support to other team members within your location. To ensure that clothing, including footwear and personal hygiene is always of the highest standards. To treat all staff, customers and clients in a polite and professional manner. PERSON SPECFICATION: Minimum 6 months experience in a comparative / admin role. Strong, quality operational experience with a passion for F&B. Articulate and numerate. Able to accurately prepare quotes and reports. Awareness of government legislation, including health and safety. Computer literate.
Mar 17, 2026
Full time
Kitchen Administrator Haydock Park Racecourse - Full-Time / Permanent £27000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. Overview: Jockey Club Catering was formed in 2009 to provide outstanding catering, hospitality and customer service at all The Jockey Club's racecourses nationwide and has a portfolio of 15 racecourses delivering catering to over 333 race days a year. Jockey Club Catering delivers exceptional race day experiences through great people; and amazing customer service and providing 'Legendary Experiences' to all our customers at our event days. Levy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Scottish Event Campus (SEC) and ExCel London. We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focussed on 'doing the right thing' for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do. We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage. ROLE PURPOSE: The role of a kitchen administrator is pivotal in ensuring the smooth and efficient operation of culinary activities. Responsibilities include meticulously managing stock levels by assisting chefs with accurate inputting and maintenance of stock take records. This role extends to placing food orders and generating precise purchase orders to meet the demands of both regular operations and special events. Additionally, the administrator plays a crucial role in creating and updating recipe cards for cost analysis and photographic documentation, as well as compiling chef planners aligned with budgetary requirements set by the Head Chef. They also ensure timely provision of client numbers to optimize food production efficiency and meticulously prepare menu materials according to the Head Chef's specifications. Beyond administrative duties, the role encompasses operational coordination between kitchen stations and central food processing units to facilitate efficient food dispatch. Maintaining compliance with health and safety standards, ensuring H&S training, and fostering a professional environment underscore the administrator's commitment to operational excellence and customer satisfaction across all aspects of kitchen administration. KEY RESPONSIBILITIES: Management: Assist chefs to accurately input the stock take & maintain the stock take system. Placing food orders & raise accurate purchase orders for both cricket & the conference & events business. Building recipe cards for both costing purposes & photo specs. Maintaining goods receipt file to ensure deliveries match purchase. Building chef planners in line with the required budget under the direction of the Head Chef for both sides of the business. To ensure accurate client numbers are provided to the chef for efficient food production. Ensure menus are accurately typed up in the appropriate format as directed by the Executive Chef & prepare menu packs for the event day folders. Maintain the event orders board ensure all updates are captured. Make sure all ISO paperwork is up to date & filled in correctly by the chefs. Carrying out all general administrative tasks & organise the day-to-day running of the Chefs office. Operations: Provide a link between the finishing kitchens around the course & the CPU to ensure efficient dispatch of food requirements. To effectively check in and allocate all Chefs and Kitchen Porters. To ensure event day event packs are collected and checked post event and filed accurately Remain perceptive to innovative ideas and pursue them in a positive manner. Health & Safety: To maintain H&S compliance. Work with onsite HSE champion to ensure Silver and Gold standards are delivered and maintained in your area of business To ensure H&S training is completed in accordance with legal and company requirements. To personally demonstrate that you take responsibility for your own health and safety and that of others. Quality: Good working knowledge of basic food hygiene. To provide, where applicable support to other team members within your location. To ensure that clothing, including footwear and personal hygiene is always of the highest standards. To treat all staff, customers and clients in a polite and professional manner. PERSON SPECFICATION: Minimum 6 months experience in a comparative / admin role. Strong, quality operational experience with a passion for F&B. Articulate and numerate. Able to accurately prepare quotes and reports. Awareness of government legislation, including health and safety. Computer literate.
Job Title: Production Planner / Scheduler Location: Stockport Salary: £38,000 - £46,000 per year Position Type: Full-Time About the Role: We are seeking an experienced Production Planner / Scheduler to join a growing manufacturing team. This role will focus on planning and coordinating production schedules, ensuring material availability, and supporting the introduction of new large CNC machines into the workflow. You'll work closely with multiple departments to deliver accurate schedules and maintain high levels of on-time delivery. Key Responsibilities: Create production schedules from MRP outputs, balancing customer demand, material availability, and machine capacity Support machine planning, including new CNC machines and ongoing capacity management Collaborate with Production Supervisors, Buyers, and other departments to ensure schedules are understood and achievable Collect and analyse data on schedule adherence, providing insights for continuous improvement Compile and distribute reports to support planning, manufacturing, shipping, and customer service teams Identify process and product improvement opportunities Mentor and support junior staff as required Skills & Experience: 5+ years' experience in production planning/scheduling within manufacturing Strong experience in machine planning and capacity management Excellent understanding of ERP systems (SAP or similar) Advanced MS Excel skills Strong product and production method knowledge Excellent numeracy, literacy, and organisational skills Ability to work under pressure and adapt to changing priorities Proactive, motivated, and team-oriented Why This Role? Be involved in introducing and supporting large-scale CNC machinery Work across a fast-paced, collaborative manufacturing environment Develop your expertise in production planning and machine capacity management
Mar 17, 2026
Full time
Job Title: Production Planner / Scheduler Location: Stockport Salary: £38,000 - £46,000 per year Position Type: Full-Time About the Role: We are seeking an experienced Production Planner / Scheduler to join a growing manufacturing team. This role will focus on planning and coordinating production schedules, ensuring material availability, and supporting the introduction of new large CNC machines into the workflow. You'll work closely with multiple departments to deliver accurate schedules and maintain high levels of on-time delivery. Key Responsibilities: Create production schedules from MRP outputs, balancing customer demand, material availability, and machine capacity Support machine planning, including new CNC machines and ongoing capacity management Collaborate with Production Supervisors, Buyers, and other departments to ensure schedules are understood and achievable Collect and analyse data on schedule adherence, providing insights for continuous improvement Compile and distribute reports to support planning, manufacturing, shipping, and customer service teams Identify process and product improvement opportunities Mentor and support junior staff as required Skills & Experience: 5+ years' experience in production planning/scheduling within manufacturing Strong experience in machine planning and capacity management Excellent understanding of ERP systems (SAP or similar) Advanced MS Excel skills Strong product and production method knowledge Excellent numeracy, literacy, and organisational skills Ability to work under pressure and adapt to changing priorities Proactive, motivated, and team-oriented Why This Role? Be involved in introducing and supporting large-scale CNC machinery Work across a fast-paced, collaborative manufacturing environment Develop your expertise in production planning and machine capacity management
Service Service Employment Agency Limited
Norwich, Norfolk
My client is one of the county's leading employers, with excellent opportunities for both personal and financial progression with a history of facilitating the growth of their staff, their reputation is second to none. As a reputable Financial Planning firm, they are looking to compliment to their existing team of administrative professionals with the addition of a senior, experienced professional, due to the retirement of a long standing staff member. Key Requirements Personable, client focused, good at relationship building. Ability to prioritise your own workload. Good organisational skills with a strong eye for detail (essential). To provide sales support to Independent Financial Planners to assist them in obtaining new business and efficient servicing of existing business. The administration of new and existing life, pension and investment business. PA support to your assigned Financial Planner. Understanding of the provision of advice to clients in a compliant manner as detailed in the Company's Manuals. Assist Financial Services Manager with tasks/projects as required Supervising, training and monitoring administration team members as and when required. Thinking outside the box, good problem solving skills Role Main Duties Proactively make suggestions and assist in setting new processes/procedures to improve efficiency and knowledge within the team Project management, as required Dealing with day-to-day queries from staff and clients to help ensure competency within the team. The preparation of files for appointments. Detailed knowledge and understanding of the Company's record keeping requirements to ensure files meet compliance requirements. Ensure all dealings with customers are carried out in a professional and courteous manner. Liaising with clients/insurance companies via a variety of methods. Administration of existing business. Appointment making, diary-keeping. Comply with the Company Compliance, TCF, T&C, financial crime and anti-money laundering procedures at all times. Ensure all supporting documentation is maintained as per the Company's procedures Maintain all standards of performance as required by the Company. Skills and Experience Required You will ideally have three years' experience minimum of working in a Financial Services practice administration role Knowledge of IO back office system (essential) Understanding of a range of financial services products, e.g. pensions, investment, life assurance, etc. Excellent working knowledge of various investment/pension platforms Developing and maintaining technical knowledge and qualifications. Computer skills - competence with using various software, word processing, and in-depth knowledge of back-office administration systems. Excellent telephone and communication skills. First-class customer service skills. Flexibility and ability to work in a pressurised sales environment. Ability to work as part of a team and on your own initiative. Supervisory and training skills would be desirable. Qualifications and Experience Certificate in Financial Planning or working towards, Minimum RO1 or equivalent qualification Several years' experience of working in a similar customer service/sales environment in financial services. Personal attributes Customer-oriented, attentive to detail and takes pride in own work Able to prioritise own and team's workload Ability to maintain a professional manner when under pressure Works well on their own and as part of a team Proactive, uses initiative and takes ownership Confident in contributing ideas to enable continuous improvement Flexible, Adaptable and Organised Benefits My client offer an excellent remuneration, with a benefits package including a pension, a cashplan scheme, and company sick pay. My client provide training support to undertake professional qualifications for further promotional prospects This role will be based in my clients newly refurbished office in the heart of Norwich. Flexible working opportunities. 25 days holiday Death in Service 3 x Salary Annual pay review (April) Discretionary annual group bonus Social events
Mar 17, 2026
Full time
My client is one of the county's leading employers, with excellent opportunities for both personal and financial progression with a history of facilitating the growth of their staff, their reputation is second to none. As a reputable Financial Planning firm, they are looking to compliment to their existing team of administrative professionals with the addition of a senior, experienced professional, due to the retirement of a long standing staff member. Key Requirements Personable, client focused, good at relationship building. Ability to prioritise your own workload. Good organisational skills with a strong eye for detail (essential). To provide sales support to Independent Financial Planners to assist them in obtaining new business and efficient servicing of existing business. The administration of new and existing life, pension and investment business. PA support to your assigned Financial Planner. Understanding of the provision of advice to clients in a compliant manner as detailed in the Company's Manuals. Assist Financial Services Manager with tasks/projects as required Supervising, training and monitoring administration team members as and when required. Thinking outside the box, good problem solving skills Role Main Duties Proactively make suggestions and assist in setting new processes/procedures to improve efficiency and knowledge within the team Project management, as required Dealing with day-to-day queries from staff and clients to help ensure competency within the team. The preparation of files for appointments. Detailed knowledge and understanding of the Company's record keeping requirements to ensure files meet compliance requirements. Ensure all dealings with customers are carried out in a professional and courteous manner. Liaising with clients/insurance companies via a variety of methods. Administration of existing business. Appointment making, diary-keeping. Comply with the Company Compliance, TCF, T&C, financial crime and anti-money laundering procedures at all times. Ensure all supporting documentation is maintained as per the Company's procedures Maintain all standards of performance as required by the Company. Skills and Experience Required You will ideally have three years' experience minimum of working in a Financial Services practice administration role Knowledge of IO back office system (essential) Understanding of a range of financial services products, e.g. pensions, investment, life assurance, etc. Excellent working knowledge of various investment/pension platforms Developing and maintaining technical knowledge and qualifications. Computer skills - competence with using various software, word processing, and in-depth knowledge of back-office administration systems. Excellent telephone and communication skills. First-class customer service skills. Flexibility and ability to work in a pressurised sales environment. Ability to work as part of a team and on your own initiative. Supervisory and training skills would be desirable. Qualifications and Experience Certificate in Financial Planning or working towards, Minimum RO1 or equivalent qualification Several years' experience of working in a similar customer service/sales environment in financial services. Personal attributes Customer-oriented, attentive to detail and takes pride in own work Able to prioritise own and team's workload Ability to maintain a professional manner when under pressure Works well on their own and as part of a team Proactive, uses initiative and takes ownership Confident in contributing ideas to enable continuous improvement Flexible, Adaptable and Organised Benefits My client offer an excellent remuneration, with a benefits package including a pension, a cashplan scheme, and company sick pay. My client provide training support to undertake professional qualifications for further promotional prospects This role will be based in my clients newly refurbished office in the heart of Norwich. Flexible working opportunities. 25 days holiday Death in Service 3 x Salary Annual pay review (April) Discretionary annual group bonus Social events
Financial Services Administrator We are recruiting for this highly regarded independent financial planning organisation who are looking for an administrator to join the team. Key Attributes: An excellent telephone manner and customer service skills. The ability to work in a structured and planned manner especially when under pressure to meet deadlines. Good keyboard skills required and PC literate with a sound understanding of Microsoft Word and basic familiarity with Microsoft Excel. Being able to work in a team and also unsupervised to high standards. Tasks and responsibilities Carrying out admin tasks in support of the sales process and client review process. Communicating effectively with clients by letter, e-mail and telephone regarding their business Shows initiative and judgement when administering work. Is organised and prioritises work well. A good understanding of the sales process and client review process. Ability to use back office systems such as Intelliflo and to maintain the client records on them. Understanding how investment platforms work and how to read fund valuations in client portfolios. Maintaining client files and record keeping to a good quality. Understanding the compliance issues, guidance, manual, logs and processes. Processing of new business applications, including checks to confirm the documentation is correct. Understanding the regulator requirements relating to independent financial advisers. Creating and processing fund switch reports. Investment Reviews kept up to date and completed accurately. Ideally, some experience of supporting paraplanners to prepare simple suitability reports. Preparing documents to send to paraplanners such as factfind, risk assessments (including capacity for loss, knowledge and experience discussions etc, existing scheme information, illustrations and soft facts that cover the client's objectives, what is being recommended and why it is suitable. Qualifications: A minimum 2 year's experience dealing directly with clients in the financial services sector. A full understanding is required of the different products relating to pensions, investments, life assurance and mortgages.
Mar 17, 2026
Full time
Financial Services Administrator We are recruiting for this highly regarded independent financial planning organisation who are looking for an administrator to join the team. Key Attributes: An excellent telephone manner and customer service skills. The ability to work in a structured and planned manner especially when under pressure to meet deadlines. Good keyboard skills required and PC literate with a sound understanding of Microsoft Word and basic familiarity with Microsoft Excel. Being able to work in a team and also unsupervised to high standards. Tasks and responsibilities Carrying out admin tasks in support of the sales process and client review process. Communicating effectively with clients by letter, e-mail and telephone regarding their business Shows initiative and judgement when administering work. Is organised and prioritises work well. A good understanding of the sales process and client review process. Ability to use back office systems such as Intelliflo and to maintain the client records on them. Understanding how investment platforms work and how to read fund valuations in client portfolios. Maintaining client files and record keeping to a good quality. Understanding the compliance issues, guidance, manual, logs and processes. Processing of new business applications, including checks to confirm the documentation is correct. Understanding the regulator requirements relating to independent financial advisers. Creating and processing fund switch reports. Investment Reviews kept up to date and completed accurately. Ideally, some experience of supporting paraplanners to prepare simple suitability reports. Preparing documents to send to paraplanners such as factfind, risk assessments (including capacity for loss, knowledge and experience discussions etc, existing scheme information, illustrations and soft facts that cover the client's objectives, what is being recommended and why it is suitable. Qualifications: A minimum 2 year's experience dealing directly with clients in the financial services sector. A full understanding is required of the different products relating to pensions, investments, life assurance and mortgages.
Job Title/Location: Pension Calculation Analyst, Remote/Hybrid Salary: To £52,000 Office/WFH: There are hybrid or remote options Requirements: Strong DB calculations understanding, able to extract technical info from scheme rules/documentation & interpret into calculation development specifications Role Snapshot: Take a lead role in defining/developing standard calculations & develop a process to ensure new calculation requirements align with our clients operating model. Really positive situation surrounding this expanding business - a number of recent new scheme/business wins leading to the creation of new roles & new teams. The Company: An established pensions business and recognised for their investment in people. This ongoing expansion makes for good development opportunities in terms of learning and progressing within the company. The Role: The Pension Calculation Analyst will be expected to mentor junior members of staff and play a lead role within the Solutions Team. This is a high-profile role within the team and would suit someone with the ability to work across multiple projects at a time. Key responsibilities include: Own the company methodology and process for calculation development, understanding the dependencies on other systems/business tasks. Develop subject matter expertise knowledge level, take responsibility for training/providing guidance on this process to colleagues. Complete detailed analysis of new and existing calculations, scheme rules, technical documentation, legislation to produce detailed calculation specifications that provide the information needed to build and test the calculations. Collaborate and communicate with other analysts, developers, client project analysts, technical and operations teams in respect of implementations, projects and change. Support the Product Manager on new/existing product development relating to calculations & linked functions + support business development opportunities. Support the introduction and adoption of new procedures through documentation and communication. Support the introduction of change within business areas. Skills / Experience Required: For the Pension Calculation Analyst role you must have very strong DB and good DC technical knowledge, with a detailed understanding of DB calculations (retirement, transfer & death calculations). Additional Information: Salary for the Pension Calculation Analyst role is to £52,000 + professional study support & company pension. The working week is 2 days office & 3 days WFH if based in the South-East and there are also remote options. Please apply below. The Pension Calculation Analyst role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.
Mar 17, 2026
Full time
Job Title/Location: Pension Calculation Analyst, Remote/Hybrid Salary: To £52,000 Office/WFH: There are hybrid or remote options Requirements: Strong DB calculations understanding, able to extract technical info from scheme rules/documentation & interpret into calculation development specifications Role Snapshot: Take a lead role in defining/developing standard calculations & develop a process to ensure new calculation requirements align with our clients operating model. Really positive situation surrounding this expanding business - a number of recent new scheme/business wins leading to the creation of new roles & new teams. The Company: An established pensions business and recognised for their investment in people. This ongoing expansion makes for good development opportunities in terms of learning and progressing within the company. The Role: The Pension Calculation Analyst will be expected to mentor junior members of staff and play a lead role within the Solutions Team. This is a high-profile role within the team and would suit someone with the ability to work across multiple projects at a time. Key responsibilities include: Own the company methodology and process for calculation development, understanding the dependencies on other systems/business tasks. Develop subject matter expertise knowledge level, take responsibility for training/providing guidance on this process to colleagues. Complete detailed analysis of new and existing calculations, scheme rules, technical documentation, legislation to produce detailed calculation specifications that provide the information needed to build and test the calculations. Collaborate and communicate with other analysts, developers, client project analysts, technical and operations teams in respect of implementations, projects and change. Support the Product Manager on new/existing product development relating to calculations & linked functions + support business development opportunities. Support the introduction and adoption of new procedures through documentation and communication. Support the introduction of change within business areas. Skills / Experience Required: For the Pension Calculation Analyst role you must have very strong DB and good DC technical knowledge, with a detailed understanding of DB calculations (retirement, transfer & death calculations). Additional Information: Salary for the Pension Calculation Analyst role is to £52,000 + professional study support & company pension. The working week is 2 days office & 3 days WFH if based in the South-East and there are also remote options. Please apply below. The Pension Calculation Analyst role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.
Job Title/Location: Pension Calculation Analyst, London/Hybrid Salary: To £52,000 Office/WFH: There are hybrid or remote options, hybrid being office based 2 days p/w in London + 3 days p/w WFH Requirements: Strong DB calculations understanding, able to extract technical info from scheme rules/documentation & interpret into calculation development specifications Role Snapshot: Take a lead role in defining/developing standard calculations & develop a process to ensure new calculation requirements align with our clients operating model. Really positive situation surrounding this expanding business - a number of recent new scheme/business wins leading to the creation of new roles & new teams. The Company: An established pensions business and recognised for their investment in people. This ongoing expansion makes for good development opportunities in terms of learning and progressing within the company. The Role: The Pension Calculation Analyst will be expected to mentor junior members of staff and play a lead role within the Solutions Team. This is a high-profile role within the team and would suit someone with the ability to work across multiple projects at a time. Key responsibilities include: Own the company methodology and process for calculation development, understanding the dependencies on other systems/business tasks. Develop subject matter expertise knowledge level, take responsibility for training/providing guidance on this process to colleagues. Complete detailed analysis of new and existing calculations, scheme rules, technical documentation, legislation to produce detailed calculation specifications that provide the information needed to build and test the calculations. Collaborate and communicate with other analysts, developers, client project analysts, technical and operations teams in respect of implementations, projects and change. Support the Product Manager on new/existing product development relating to calculations & linked functions + support business development opportunities. Support the introduction and adoption of new procedures through documentation and communication. Support the introduction of change within business areas. Skills / Experience Required: For the Pension Calculation Analyst role you must have very strong DB and good DC technical knowledge, with a detailed understanding of DB calculations (retirement, transfer & death calculations). Additional Information: Salary for the Pension Calculation Analyst role is to £52,000 + professional study support & company pension. The working week is 2 days office & 3 days WFH if based in the South-East and there are also remote options. Please apply below. The Pension Calculation Analyst role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.
Mar 17, 2026
Full time
Job Title/Location: Pension Calculation Analyst, London/Hybrid Salary: To £52,000 Office/WFH: There are hybrid or remote options, hybrid being office based 2 days p/w in London + 3 days p/w WFH Requirements: Strong DB calculations understanding, able to extract technical info from scheme rules/documentation & interpret into calculation development specifications Role Snapshot: Take a lead role in defining/developing standard calculations & develop a process to ensure new calculation requirements align with our clients operating model. Really positive situation surrounding this expanding business - a number of recent new scheme/business wins leading to the creation of new roles & new teams. The Company: An established pensions business and recognised for their investment in people. This ongoing expansion makes for good development opportunities in terms of learning and progressing within the company. The Role: The Pension Calculation Analyst will be expected to mentor junior members of staff and play a lead role within the Solutions Team. This is a high-profile role within the team and would suit someone with the ability to work across multiple projects at a time. Key responsibilities include: Own the company methodology and process for calculation development, understanding the dependencies on other systems/business tasks. Develop subject matter expertise knowledge level, take responsibility for training/providing guidance on this process to colleagues. Complete detailed analysis of new and existing calculations, scheme rules, technical documentation, legislation to produce detailed calculation specifications that provide the information needed to build and test the calculations. Collaborate and communicate with other analysts, developers, client project analysts, technical and operations teams in respect of implementations, projects and change. Support the Product Manager on new/existing product development relating to calculations & linked functions + support business development opportunities. Support the introduction and adoption of new procedures through documentation and communication. Support the introduction of change within business areas. Skills / Experience Required: For the Pension Calculation Analyst role you must have very strong DB and good DC technical knowledge, with a detailed understanding of DB calculations (retirement, transfer & death calculations). Additional Information: Salary for the Pension Calculation Analyst role is to £52,000 + professional study support & company pension. The working week is 2 days office & 3 days WFH if based in the South-East and there are also remote options. Please apply below. The Pension Calculation Analyst role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.
Service Service Employment Agency Limited
Colchester, Essex
My client is a successful Independent Financial Advice Practice with offices throughout East Anglia with over a billion, funds under management. My clients are a sizeable group with over seventy employees but remain a small and personable collective of likeminded professionals who really care about the clients they service. I am currently looking to recruit an experienced and qualified Paraplanner to join my clients existing group of administration support professionals. The purpose of this role is to work alongside my clients advisers to create and recommend financial plans that meet client needs. Key Responsibilities Ensure that client requests and related tasks are dealt with professionally and effectively delivering a positive experience for clients. Undertake complex client specific analysis such as CGT assessment and reporting, target funding and IHT evaluation using appropriate software to provide detailed information. Independently writing new suitability reports and complete technical research to a high standard for all new business including: Offshore bonds, Onshore/Offshore bond tax calculations, pension tapered annual allowance calculations, CGT calculations, IHT calculations, BR/AIM/EIS/VCT/DGT & Trust investments, SIP / SSAS. Use technical software to complete comparisons and detailed analysis of client's contracts including reviewing the specific contract benefits and the effects should changes be made. Assist in ensuring all client fees and company records are compliant in line with FCA regulations. Ensure back office system is maintained detailing all ongoing actions and workflow. Knowledge and Experience Prior experience in a Paraplanning role within Financial Services (3+ years) Level 4 DipPFS qualified or similar with a desire to achieve chartered status Understanding of advice process Exceptional organisational skills, able to work well under pressure and adapt to changing priorities Excellent communication skills, both written and verbally Ability to work collaboratively with colleagues and build strong relationships A strong work ethic and a flexible attitude Self-motivation, resilience and a clear focus on attention to detail and a high quality output. Excellent customer service skills Experience working with Microsoft Word, Excel and Outlook Knowledge of industry specific software systems Benefits Life cover 4 x salary Flexible benefits scheme (including options to purchase dental cover, cycle to work scheme and purchase additional annual leave). Wellness platform with 24/7 GP access Shopping discounts platform Support to obtain professional qualifications with study leave and financial support with exam material Enhanced maternity and paternity leave Health Care Cash Plan Enhanced employer pension contributions Hybrid working (3 days in the office, 2 days from home, post probation) 9-5 - Mon-Fri 25 days holiday plus bank holidays Free Parking
Mar 17, 2026
Full time
My client is a successful Independent Financial Advice Practice with offices throughout East Anglia with over a billion, funds under management. My clients are a sizeable group with over seventy employees but remain a small and personable collective of likeminded professionals who really care about the clients they service. I am currently looking to recruit an experienced and qualified Paraplanner to join my clients existing group of administration support professionals. The purpose of this role is to work alongside my clients advisers to create and recommend financial plans that meet client needs. Key Responsibilities Ensure that client requests and related tasks are dealt with professionally and effectively delivering a positive experience for clients. Undertake complex client specific analysis such as CGT assessment and reporting, target funding and IHT evaluation using appropriate software to provide detailed information. Independently writing new suitability reports and complete technical research to a high standard for all new business including: Offshore bonds, Onshore/Offshore bond tax calculations, pension tapered annual allowance calculations, CGT calculations, IHT calculations, BR/AIM/EIS/VCT/DGT & Trust investments, SIP / SSAS. Use technical software to complete comparisons and detailed analysis of client's contracts including reviewing the specific contract benefits and the effects should changes be made. Assist in ensuring all client fees and company records are compliant in line with FCA regulations. Ensure back office system is maintained detailing all ongoing actions and workflow. Knowledge and Experience Prior experience in a Paraplanning role within Financial Services (3+ years) Level 4 DipPFS qualified or similar with a desire to achieve chartered status Understanding of advice process Exceptional organisational skills, able to work well under pressure and adapt to changing priorities Excellent communication skills, both written and verbally Ability to work collaboratively with colleagues and build strong relationships A strong work ethic and a flexible attitude Self-motivation, resilience and a clear focus on attention to detail and a high quality output. Excellent customer service skills Experience working with Microsoft Word, Excel and Outlook Knowledge of industry specific software systems Benefits Life cover 4 x salary Flexible benefits scheme (including options to purchase dental cover, cycle to work scheme and purchase additional annual leave). Wellness platform with 24/7 GP access Shopping discounts platform Support to obtain professional qualifications with study leave and financial support with exam material Enhanced maternity and paternity leave Health Care Cash Plan Enhanced employer pension contributions Hybrid working (3 days in the office, 2 days from home, post probation) 9-5 - Mon-Fri 25 days holiday plus bank holidays Free Parking
Service & Maintenance Manager Are you ready to take your career to the next level within a recognised leader known for its exceptional quality and technical expertise. Our client, a leading provider in the security sector, is on the lookout for a passionate Service Manager to join their small and close team in Bookham. They are looking for someone who has a passion in building relationships and is motivated by proactively identifying new opportunities within current accounts. Salary: £35,000 - £45,000 (DOE) plus commission, company car, 23 days holiday plus bank holidays, pension contribution. Working Pattern: Full Time (Monday to Friday, 8:00 am - 5:00 pm), Office Based role Location: Bookham with parking What's in it for you? Enjoy the thrill of earning commission on B2B sales and new contracts! A mobile phone and laptop will be provided for your convenience. Company vehicle available for site visits Secure on-site parking Your role will lead and develop the company's Service and Maintenance division. You will be the driving force behind exceptional client service, effective contract management, and the growth of maintenance-based revenue streams. This office-based role is crucial to ensuring customer satisfaction and supporting the launch of new innovative products. Key Responsibilities : Client & B2B Relationship Management Serve as the primary contact for all service, maintenance, and technical support inquiries. Build and nurture relationships with existing clients and uncover new sales opportunities. Conduct site visits and surveys for new or renewal maintenance contracts. Create and issue maintenance proposals, renewal documents, and technical quotations. Technical & Operational Support Provide technical support across all product lines. Assist with warehouse setup, product configuration, and testing before installation. Support customer demonstrations and product presentations at trade shows. Interpret and work from technical drawings, diagrams, and installation manuals. Service Coordination Collaborate with supervisors and project managers to manage the service planner efficiently. Process repair quotations, customer requests, and service documentation Produce accurate internal and external documentation ensuring compliance. What You Bring : Previous experience in a similar role with strong customer service skills. Proficiency with general IT systems; eagerness to learn - AutoCAD would be a great plus! Ability to interpret technical documentation, including drawings and manuals is a plus Excellent written and verbal communication skills A technically minded individual This is more than just a job; it's an opportunity to make a real impact within a small but vibrant organisation. If you're enthusiastic about customer service and technical support, and you're ready to embrace a role where your skills can shine, we want to hear from you! Office Angels is an equal opportunities employer, committed to diversity and inclusion. We celebrate the unique talents and experiences of every individual. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we'll be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 17, 2026
Full time
Service & Maintenance Manager Are you ready to take your career to the next level within a recognised leader known for its exceptional quality and technical expertise. Our client, a leading provider in the security sector, is on the lookout for a passionate Service Manager to join their small and close team in Bookham. They are looking for someone who has a passion in building relationships and is motivated by proactively identifying new opportunities within current accounts. Salary: £35,000 - £45,000 (DOE) plus commission, company car, 23 days holiday plus bank holidays, pension contribution. Working Pattern: Full Time (Monday to Friday, 8:00 am - 5:00 pm), Office Based role Location: Bookham with parking What's in it for you? Enjoy the thrill of earning commission on B2B sales and new contracts! A mobile phone and laptop will be provided for your convenience. Company vehicle available for site visits Secure on-site parking Your role will lead and develop the company's Service and Maintenance division. You will be the driving force behind exceptional client service, effective contract management, and the growth of maintenance-based revenue streams. This office-based role is crucial to ensuring customer satisfaction and supporting the launch of new innovative products. Key Responsibilities : Client & B2B Relationship Management Serve as the primary contact for all service, maintenance, and technical support inquiries. Build and nurture relationships with existing clients and uncover new sales opportunities. Conduct site visits and surveys for new or renewal maintenance contracts. Create and issue maintenance proposals, renewal documents, and technical quotations. Technical & Operational Support Provide technical support across all product lines. Assist with warehouse setup, product configuration, and testing before installation. Support customer demonstrations and product presentations at trade shows. Interpret and work from technical drawings, diagrams, and installation manuals. Service Coordination Collaborate with supervisors and project managers to manage the service planner efficiently. Process repair quotations, customer requests, and service documentation Produce accurate internal and external documentation ensuring compliance. What You Bring : Previous experience in a similar role with strong customer service skills. Proficiency with general IT systems; eagerness to learn - AutoCAD would be a great plus! Ability to interpret technical documentation, including drawings and manuals is a plus Excellent written and verbal communication skills A technically minded individual This is more than just a job; it's an opportunity to make a real impact within a small but vibrant organisation. If you're enthusiastic about customer service and technical support, and you're ready to embrace a role where your skills can shine, we want to hear from you! Office Angels is an equal opportunities employer, committed to diversity and inclusion. We celebrate the unique talents and experiences of every individual. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we'll be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
BGS Intelligent Door Solutions Ltd
Andover, Hampshire
Hours of work: Monday - Thursday 8am-4pm Friday 8am-3:30pm Overview of the Company: Novoferm have the privilege to be Europe's largest system supplier of garage doors, doors, frames and door operators. Our teams are made up of over 3,000 members who between them serve private, trade and industrial customers. Since 1955 our policy to deliver quality over quantity is ingrained at the heart of our company, something fully represented by our values and endorsed withISO9001 accreditation. Since 2003 Novoferm has been a proud part of the Japanese Sanwa family of companies. Main purpose of the role: To work as part of a regional team in a field-based role to repair, service & install a full range of industrial & commercial doors, gates, barriers and loading bay equipment on our clients industrial, commercial, educational and residential properties. Scope of the role: To liaise directly with the Depot Supervisor/Co-ordinator and Depot Manager who will provide guidance on daily activities in order to allow you to complete your core duties. You will be assigned to one specific region with a designated geographical area where the bulk of all works will take place but there may be times you will be required to work elsewhere in the country or travel to other locations to complete training / requalification. Primary Objectives: Weekly Vehicle Inspections Repair, Service & Installations of Product Offering Completion of Job-Related Forms Dynamic Risk Assessments Risk Assessment Method Statements (RAMS) Adhering to Quality Management Systems (QMS) Supporting Depot & Depot Team & Regional Team Out of Hours Rota Attend Health & Safety Meetings Maximising Sales Opportunities Internal Team Communication Carrying Out Customer Surveys Completion of Timesheets Mentor to Trainee Engineers Identify Hazards on Customer Sites Van Stock Management Internal Team Communication Obtaining Materials / Goods / Equipment Quotes Project Walkthroughs with Surveyors Primary measures of effectiveness First time fix rate Completion of on-site quotations Accurately completing paperwork to enable invoicing or completion of quotations Happy / contented customer base Secondary objectives Continue to gain knowledge through suitable / available training or hands on, practical experience to enable continued growth as an engineer and enhance the portfolio of products you can work on. Qualifications - Skills - Experience required for the role Certified Electrician (Essential) Computer Literate Well Organised / Good Housekeeping Good & Clear Communicator Team Player Work on own initiative Strong Planner Strong People Skills Flexible Drivers' License Innovators Company Values As a business, we recognise the importance of tailoring our decisions and actions around our company values and we are looking for an individual who can demonstrates these. PROTECTING PEOPLE We pride ourselves on having an impeccable safety culture. We constantly strive to improve our practices, in order to protect all personnel. We actively encourage reporting of near misses, assisting in the prevention of future accidents. CUSTOMER FIRST Our customer's success is our goal. We work for and with them to identify and deliver solutions that exceed expectations. We stay with them for the total life cycle of our products and services and ensure the safety of end-users and our people MOVING FORWARD We are energised by the drive for continuous improvement. We anticipate and adapt to changing requirements and constantly seek ways to work smarter. We welcome new ideas with an open mind. PERFORMANCE PROMISE We keep our promises. We drive new ideas to realisation with speed and an obsession for customer-driven quality. We thrive on challenges and take pride in our "can do" attitude. TOGETHERNESS & TRUST We can win only by working together. We encourage participation, and we share information and ideas. We trust and respect each other and recognise good performance. Our behaviour is characterised by the highest ethical standards The above details are non-exhaustive and therefore the post-holder should be prepared to be allocated additional reasonable tasks and responsibilities, within the realms of their knowledge, skills and experience. Job Types: Full-time, Permanent Pay: From £14.00 per hour Benefits: Company pension Cycle to work scheme Employee discount Health & wellbeing programme Referral programme Work authorisation: United Kingdom (required) Work Location: In person
Mar 17, 2026
Full time
Hours of work: Monday - Thursday 8am-4pm Friday 8am-3:30pm Overview of the Company: Novoferm have the privilege to be Europe's largest system supplier of garage doors, doors, frames and door operators. Our teams are made up of over 3,000 members who between them serve private, trade and industrial customers. Since 1955 our policy to deliver quality over quantity is ingrained at the heart of our company, something fully represented by our values and endorsed withISO9001 accreditation. Since 2003 Novoferm has been a proud part of the Japanese Sanwa family of companies. Main purpose of the role: To work as part of a regional team in a field-based role to repair, service & install a full range of industrial & commercial doors, gates, barriers and loading bay equipment on our clients industrial, commercial, educational and residential properties. Scope of the role: To liaise directly with the Depot Supervisor/Co-ordinator and Depot Manager who will provide guidance on daily activities in order to allow you to complete your core duties. You will be assigned to one specific region with a designated geographical area where the bulk of all works will take place but there may be times you will be required to work elsewhere in the country or travel to other locations to complete training / requalification. Primary Objectives: Weekly Vehicle Inspections Repair, Service & Installations of Product Offering Completion of Job-Related Forms Dynamic Risk Assessments Risk Assessment Method Statements (RAMS) Adhering to Quality Management Systems (QMS) Supporting Depot & Depot Team & Regional Team Out of Hours Rota Attend Health & Safety Meetings Maximising Sales Opportunities Internal Team Communication Carrying Out Customer Surveys Completion of Timesheets Mentor to Trainee Engineers Identify Hazards on Customer Sites Van Stock Management Internal Team Communication Obtaining Materials / Goods / Equipment Quotes Project Walkthroughs with Surveyors Primary measures of effectiveness First time fix rate Completion of on-site quotations Accurately completing paperwork to enable invoicing or completion of quotations Happy / contented customer base Secondary objectives Continue to gain knowledge through suitable / available training or hands on, practical experience to enable continued growth as an engineer and enhance the portfolio of products you can work on. Qualifications - Skills - Experience required for the role Certified Electrician (Essential) Computer Literate Well Organised / Good Housekeeping Good & Clear Communicator Team Player Work on own initiative Strong Planner Strong People Skills Flexible Drivers' License Innovators Company Values As a business, we recognise the importance of tailoring our decisions and actions around our company values and we are looking for an individual who can demonstrates these. PROTECTING PEOPLE We pride ourselves on having an impeccable safety culture. We constantly strive to improve our practices, in order to protect all personnel. We actively encourage reporting of near misses, assisting in the prevention of future accidents. CUSTOMER FIRST Our customer's success is our goal. We work for and with them to identify and deliver solutions that exceed expectations. We stay with them for the total life cycle of our products and services and ensure the safety of end-users and our people MOVING FORWARD We are energised by the drive for continuous improvement. We anticipate and adapt to changing requirements and constantly seek ways to work smarter. We welcome new ideas with an open mind. PERFORMANCE PROMISE We keep our promises. We drive new ideas to realisation with speed and an obsession for customer-driven quality. We thrive on challenges and take pride in our "can do" attitude. TOGETHERNESS & TRUST We can win only by working together. We encourage participation, and we share information and ideas. We trust and respect each other and recognise good performance. Our behaviour is characterised by the highest ethical standards The above details are non-exhaustive and therefore the post-holder should be prepared to be allocated additional reasonable tasks and responsibilities, within the realms of their knowledge, skills and experience. Job Types: Full-time, Permanent Pay: From £14.00 per hour Benefits: Company pension Cycle to work scheme Employee discount Health & wellbeing programme Referral programme Work authorisation: United Kingdom (required) Work Location: In person
Service Service Employment Agency Limited
Norwich, Norfolk
My client is looking for an experienced Financial Planning Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals; this is a new vacancy and has arisen through growth. You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial advice practice, my client will also consider candidates from a pension or investment or other transferable admin support backgrounds. My client is one of the county's leading employers, with excellent opportunities for personal and financial development and a history of facilitating the growth of their staff; their reputation is second to none. This role is based in my clients city centre office and due to the important nature of this vacancy the role will be permanently office based. Role purpose To provide sales support to Independent Financial Planners to assist them in obtaining new business and efficient servicing of existing business. Administration of new and existing life, pension and investment business. PA support to Financial Planner. Understanding of the provision of advice to clients in a compliant manner as detailed in the Company's Manuals. Responsibilities Obtaining new business illustrations and processing of all new business, both online and paper based, as directed by the Technical Planner. The preparation of client portfolio reports and compliance requirements for appointments. Detailed knowledge and understanding of the Company's record keeping requirements to ensure files meet compliance requirements. Ensure all dealings with customers are carried out in a professional and courteous manner. Liaising with clients/insurance companies via a variety of methods. Administration of existing business. Appointment making, diary-keeping. Comply with the Company Compliance, TCF, T&C, financial crime and anti-money laundering procedures at all times. Ensure all supporting documentation is maintained as per the Company's procedures. Maintain all standards of performance as required by the Company. Maintain and record own CPD. Skills required Understanding a range of products provided by the Company, i.e. pensions, investment, life assurance, etc. Computer literate - competence with using various software, including Microsoft packages. Knowledge of back office administration system (desirable). Working towards/maintaining basic technical knowledge and qualification (desirable) Telephone/communication skills. Customer service skills. Qualifications and experience Certificate in Financial Planning or working towards (desirable). Experience of working in a similar customer service/sales environment in financial services (desirable). Personal attributes Customer-oriented, attentive to detail and takes pride in own work Ability to maintain a professional manner when under pressure Works well on their own and as part of a team Proactive, uses initiative and takes ownership Confident in contributing ideas to enable continuous improvement Flexible, Adaptable and Organised Benefits Company pension 25 days holiday Death in Service 3 x Salary Health Cash plan Annual pay review Annual group bonus Regular work social events
Mar 16, 2026
Full time
My client is looking for an experienced Financial Planning Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals; this is a new vacancy and has arisen through growth. You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial advice practice, my client will also consider candidates from a pension or investment or other transferable admin support backgrounds. My client is one of the county's leading employers, with excellent opportunities for personal and financial development and a history of facilitating the growth of their staff; their reputation is second to none. This role is based in my clients city centre office and due to the important nature of this vacancy the role will be permanently office based. Role purpose To provide sales support to Independent Financial Planners to assist them in obtaining new business and efficient servicing of existing business. Administration of new and existing life, pension and investment business. PA support to Financial Planner. Understanding of the provision of advice to clients in a compliant manner as detailed in the Company's Manuals. Responsibilities Obtaining new business illustrations and processing of all new business, both online and paper based, as directed by the Technical Planner. The preparation of client portfolio reports and compliance requirements for appointments. Detailed knowledge and understanding of the Company's record keeping requirements to ensure files meet compliance requirements. Ensure all dealings with customers are carried out in a professional and courteous manner. Liaising with clients/insurance companies via a variety of methods. Administration of existing business. Appointment making, diary-keeping. Comply with the Company Compliance, TCF, T&C, financial crime and anti-money laundering procedures at all times. Ensure all supporting documentation is maintained as per the Company's procedures. Maintain all standards of performance as required by the Company. Maintain and record own CPD. Skills required Understanding a range of products provided by the Company, i.e. pensions, investment, life assurance, etc. Computer literate - competence with using various software, including Microsoft packages. Knowledge of back office administration system (desirable). Working towards/maintaining basic technical knowledge and qualification (desirable) Telephone/communication skills. Customer service skills. Qualifications and experience Certificate in Financial Planning or working towards (desirable). Experience of working in a similar customer service/sales environment in financial services (desirable). Personal attributes Customer-oriented, attentive to detail and takes pride in own work Ability to maintain a professional manner when under pressure Works well on their own and as part of a team Proactive, uses initiative and takes ownership Confident in contributing ideas to enable continuous improvement Flexible, Adaptable and Organised Benefits Company pension 25 days holiday Death in Service 3 x Salary Health Cash plan Annual pay review Annual group bonus Regular work social events
As a multi-trade you will cover most aspects of property maintenance, this will involve carrying out repairs and maintenance to Social Housing properties, ensuring all work is undertaken to a high standard with the minimum of supervision. The multi-trade takes ownership of work, aiming for 'First time Fix' on all jobs, operating within the company Health and Safety guidelines, and remaining within budget and time parameters. Duties & responsibilities: Multiple repairs in a short space of time so you must be organised and efficient to support properties being re-let as swiftly as possible. Carry out all aspects of plumbing, whilst being able to carry out other trades also. Carry out general repairs and maintenance tasks ensuring all work meets high-quality standards in line with the void specification. Works will vary in their nature and so you must possess a broad range of good trade skills. Take ownership of assigned work, aiming to resolve issues on the first visit to minimise repeat visits and disruptions. Complete tasks within allocated budgets and timelines to maintain operational efficiency. Operate in accordance with company Health and Safety policies to ensure a safe working environment. Keep up to date with the latest technical advancements and legal requirements relevant to your areas of expertise. Execute duties with minimal supervision whilst maintaining professionalism and a strong commitment to quality. Accountabilities: Advising your supervisor or planner/scheduler in a timely manner when support may be required. Working in partnership with other trades to complete projects. Recording and submitting accurate data using relevant business systems electronic devices. Affording excellent customer service to client representatives. Arranging purchase of materials required to deliver the works in a planned and efficient manner Always comply with safeguarding policy and H&S standards. Operating within the company's occupational road risk policies and procedures Essential and Desirable Criteria Full UK driving licence (MAX 6 Points) Social Housing Experience RG Setsquare is acting as an Employment Agency in relation to this vacancy. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Mar 16, 2026
Seasonal
As a multi-trade you will cover most aspects of property maintenance, this will involve carrying out repairs and maintenance to Social Housing properties, ensuring all work is undertaken to a high standard with the minimum of supervision. The multi-trade takes ownership of work, aiming for 'First time Fix' on all jobs, operating within the company Health and Safety guidelines, and remaining within budget and time parameters. Duties & responsibilities: Multiple repairs in a short space of time so you must be organised and efficient to support properties being re-let as swiftly as possible. Carry out all aspects of plumbing, whilst being able to carry out other trades also. Carry out general repairs and maintenance tasks ensuring all work meets high-quality standards in line with the void specification. Works will vary in their nature and so you must possess a broad range of good trade skills. Take ownership of assigned work, aiming to resolve issues on the first visit to minimise repeat visits and disruptions. Complete tasks within allocated budgets and timelines to maintain operational efficiency. Operate in accordance with company Health and Safety policies to ensure a safe working environment. Keep up to date with the latest technical advancements and legal requirements relevant to your areas of expertise. Execute duties with minimal supervision whilst maintaining professionalism and a strong commitment to quality. Accountabilities: Advising your supervisor or planner/scheduler in a timely manner when support may be required. Working in partnership with other trades to complete projects. Recording and submitting accurate data using relevant business systems electronic devices. Affording excellent customer service to client representatives. Arranging purchase of materials required to deliver the works in a planned and efficient manner Always comply with safeguarding policy and H&S standards. Operating within the company's occupational road risk policies and procedures Essential and Desirable Criteria Full UK driving licence (MAX 6 Points) Social Housing Experience RG Setsquare is acting as an Employment Agency in relation to this vacancy. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Charity Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Social Value Coordinator. Informed Recruitment are a specialist provider of resources to the Housing & Property Technology markets; we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support the Social Value Manager in the delivery of the organisations Social Value strategy by providing a comprehensive administrative support service, supporting the provision of charity services, and monitoring and supporting partners in recording and promoting Social Value outcomes. Day-to-day activities will involve building relationships in the supply chain and monitoring promoting and ensuring defined Social Value outcomes; ongoing reporting; research; creation of marketing material; data input support and analysis; providing support in the completion of and assessing applications for funding; and supporting the organisation and delivery of the annual dinner and awards event. Background The role would suit someone looking for their first career-move in industry and out of their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include: Customer Services - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Housing/Property background - Experience as a Social Housing professional with subject matter expertise in Social Value, Assets, Property Services, Development or Building Safety looking for a new challenge. Procurement - administration in a procurement department or previous work in Social Value. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in an office environment, + customer services and/or administration A positive consultative approach, based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. Task orientated with a strong work ethic. The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment. The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement and social value As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with 50/50 time spent in an office in Birmingham, and time working from home. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your appointment! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Mar 16, 2026
Full time
Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Charity Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Social Value Coordinator. Informed Recruitment are a specialist provider of resources to the Housing & Property Technology markets; we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support the Social Value Manager in the delivery of the organisations Social Value strategy by providing a comprehensive administrative support service, supporting the provision of charity services, and monitoring and supporting partners in recording and promoting Social Value outcomes. Day-to-day activities will involve building relationships in the supply chain and monitoring promoting and ensuring defined Social Value outcomes; ongoing reporting; research; creation of marketing material; data input support and analysis; providing support in the completion of and assessing applications for funding; and supporting the organisation and delivery of the annual dinner and awards event. Background The role would suit someone looking for their first career-move in industry and out of their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include: Customer Services - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Housing/Property background - Experience as a Social Housing professional with subject matter expertise in Social Value, Assets, Property Services, Development or Building Safety looking for a new challenge. Procurement - administration in a procurement department or previous work in Social Value. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in an office environment, + customer services and/or administration A positive consultative approach, based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. Task orientated with a strong work ethic. The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment. The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement and social value As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with 50/50 time spent in an office in Birmingham, and time working from home. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your appointment! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Description We are seeking a Client Support Executive to join our successful, award-winning firm and support our Financial Planning team in delivering our service proposition to clients and advancing our ambitious growth plans on a 12 month FTC basis. You will be part of a cross-functional team ( Pod ) comprising Financial Planners, Paraplanners, and fellow Client Support Executives, all working together to provide an outstanding client experience, drive efficiency, and foster collaboration. We value a continuous learning mindset and encourage innovative, proactive contributions from all team members. What you'll do Client Support Assist Financial Planners with client meetings (virtual and in-person). Prepare meeting packs including agendas, annual reports, risk questionnaires, and signature documents. Act as the main contact for client administrative queries. Support onboarding by preparing welcome packs, setting up portal access, and completing compliance checks. Administration Manage daily tasks such as processing applications and updating the Enable CRM system. Track application progress, transfers, and provider communications. Produce client review reports using Enable tools. Handle adviser fee processing, including charging instructions and reconciliation. Validate investment data and valuations for accuracy. Manage incoming post, calls, and general office administration. Prepare and send letters of authority to providers. Coordinate office supplies and inventory. Compliance Complete electronic AML checks. Upload and maintain compliance documentation for new business and transfers. Keep all files audit-ready and compliant with FCA and company standards. Information & Reporting Gather client data, quotations, and product details. Assist with cashflow modelling and recommendation reports. Prepare suitability reports, fund switch/top-up reports, and post-review letters. Generate cost and charges disclosures using FE Analytics. Maintain accurate client records in the database. Communication Liaise with Financial Planners to keep client records up to date. Prepare documents for e-signature via Adobe Sign. Respond promptly to client and provider queries. Keep clients informed on application progress and review schedules. Additional Duties Support team and business objectives as required. The knowledge, experience and qualifications you need Motivated and collaborative, able to build strong relationships with colleagues and external partners. Proactive and confident in taking initiative while working effectively as part of a team. Exceptional attention to detail. Strong organisational skills, with the ability to prioritise multiple tasks in a fast-paced, deadline-driven environment. Calm and decisive under pressure. Proficient in Microsoft Office applications. Willing to complete training on internal systems (Enable, Fusion), client asset platforms, and the online client portal (Wealth Platform). Adaptable to change and committed to contributing to a positive team culture. Excellent telephone manner and strong verbal and written communication skills. Basic understanding of FCA regulations and Treating Customers Fairly principles. Working towards or keen to achieve the Level 4 Diploma. The base Located in the vibrant heart of Brighton, our office at Runway East offers a dynamic and collaborative workspace designed to inspire. Just a short walk from Brighton Station, this modern hub is surrounded by a thriving mix of cafés, creative businesses, and local amenities. The space reflects our commitment to innovation, teamwork, and client service making it an ideal base for professionals who thrive in a fast-paced, people-first environment.
Mar 15, 2026
Contractor
Description We are seeking a Client Support Executive to join our successful, award-winning firm and support our Financial Planning team in delivering our service proposition to clients and advancing our ambitious growth plans on a 12 month FTC basis. You will be part of a cross-functional team ( Pod ) comprising Financial Planners, Paraplanners, and fellow Client Support Executives, all working together to provide an outstanding client experience, drive efficiency, and foster collaboration. We value a continuous learning mindset and encourage innovative, proactive contributions from all team members. What you'll do Client Support Assist Financial Planners with client meetings (virtual and in-person). Prepare meeting packs including agendas, annual reports, risk questionnaires, and signature documents. Act as the main contact for client administrative queries. Support onboarding by preparing welcome packs, setting up portal access, and completing compliance checks. Administration Manage daily tasks such as processing applications and updating the Enable CRM system. Track application progress, transfers, and provider communications. Produce client review reports using Enable tools. Handle adviser fee processing, including charging instructions and reconciliation. Validate investment data and valuations for accuracy. Manage incoming post, calls, and general office administration. Prepare and send letters of authority to providers. Coordinate office supplies and inventory. Compliance Complete electronic AML checks. Upload and maintain compliance documentation for new business and transfers. Keep all files audit-ready and compliant with FCA and company standards. Information & Reporting Gather client data, quotations, and product details. Assist with cashflow modelling and recommendation reports. Prepare suitability reports, fund switch/top-up reports, and post-review letters. Generate cost and charges disclosures using FE Analytics. Maintain accurate client records in the database. Communication Liaise with Financial Planners to keep client records up to date. Prepare documents for e-signature via Adobe Sign. Respond promptly to client and provider queries. Keep clients informed on application progress and review schedules. Additional Duties Support team and business objectives as required. The knowledge, experience and qualifications you need Motivated and collaborative, able to build strong relationships with colleagues and external partners. Proactive and confident in taking initiative while working effectively as part of a team. Exceptional attention to detail. Strong organisational skills, with the ability to prioritise multiple tasks in a fast-paced, deadline-driven environment. Calm and decisive under pressure. Proficient in Microsoft Office applications. Willing to complete training on internal systems (Enable, Fusion), client asset platforms, and the online client portal (Wealth Platform). Adaptable to change and committed to contributing to a positive team culture. Excellent telephone manner and strong verbal and written communication skills. Basic understanding of FCA regulations and Treating Customers Fairly principles. Working towards or keen to achieve the Level 4 Diploma. The base Located in the vibrant heart of Brighton, our office at Runway East offers a dynamic and collaborative workspace designed to inspire. Just a short walk from Brighton Station, this modern hub is surrounded by a thriving mix of cafés, creative businesses, and local amenities. The space reflects our commitment to innovation, teamwork, and client service making it an ideal base for professionals who thrive in a fast-paced, people-first environment.
Bakery NPD Manager 50,000 - 55,000 Hybrid/Remote/On-site; travel: Approx. 6-8 days per month at Colchester Site Days Only (Mon-Fri) gap technical are proud to be representing this global manufacturing business in their search for a Bakery NPD Manager to work at their facility based near Colchester Performance Objectives Demonstrate core and new bread and cake confectionery products in designated accounts (industrial bakers, large craft bakery chains), and support new recipe development Identify opportunities for volume driven, profitable new product development projects within designated accounts or new prospects and work with customers to write comprehensive briefs to submit to R&D technologists in manufacturing OpCo's Provide technical advice for designated accounts, acting as a trouble shooter and dealing with questions and problems in use of Group UK products Understand process and product development challenges, along with timelines and listing windows for designated accounts and prepare briefs for any redevelopment of existing products to meet cost targets or enhance functionality Attend and support approved factory trials and first production runs at designated accounts Collaborate with UK sales account managers, customer services, marketing and quality team and with R&D teams in manufacturing OpCo's, to ensure exceptional and timely technical service to all designated accounts Manage assigned customer relationships and report activities to the MRD and Sales Director and the designated sales account manager Prepare visit reports, weekly planners and project briefs in a timely, detailed and professional manner Monitor new technical and functionality trends in the UK bread and cake confectionery market and working with the MRD director prepare insight presentations with baked product samples to demonstrate to designated and prospect customers Support at customer and industry events as required by MRD Director Support at onsite Strategic and Key Account customer visits at Colchester or Wigan as required Regular travel to customer sites will be required as well as time at UK Group sites at Colchester (6-8 days per calendar month) Attend and contribute to required meetings Must attend: Team huddles (daily), 1:1 with line manager, functional reviews Commercial Meetings Internal and External Stakeholder meetings H&S Meetings Training/refresher sessions May attend (role-dependent): project boards, governance/quality forums, client/regulator meetings. Health & Safety (role-holder duties) Work safely and follow training, method statements, SSOW and risk assessments at all times. Report hazards, near-misses and incidents immediately; support investigations (incl. RIDDOR where applicable). Use, maintain and store PPE correctly; keep work area safe and tidy. Complete all mandatory H&S training and refreshers on time. Participate in toolbox talks, safety briefings and H&S Committee activity as required. Food Safety Requirements To carry out all employee obligations with the Food Safety Act 1990 and all other subsequent legislation relating to Food Safety, including full compliance with Group food safety policies and internal procedures. Where necessary, liaise with the Technical Manager/Quality Manager regarding food safety, quality or legality issues and report any issues to the site Technical / Quality Manager. Ensure a high level of hygiene standard is consistently achieved and good practices are maintained throughout your area of the business with continuous improvements made, where applicable. Support activities to maintain BRC Certification for the site. Identify training requirements and implement/organise/ undertake training. Report Food Safety incidences immediately. Person Specification BTEC or BSC (Hons) in Bakery, Bakery Technology or Food Science is preferred; will accept 15 years of experience in lieu of a recognised qualification 10 years of baking experience working with industrial manufacturers in the UK or European plant bread market is preferable Good knowledge of bread ingredient functionality Good problem-solving skills Good project management skills Proficient in the use of Microsoft IT systems Apply Please send your CV via the Apply now option on the website If you have any questions or are interested in any other opportunities we may have, please do not hesitate to get in touch This vacancy is being advertised on behalf of gap technical who are operating as an employment agency. gap technical are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Closing Date: 12/04/2026 "By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy."
Mar 15, 2026
Full time
Bakery NPD Manager 50,000 - 55,000 Hybrid/Remote/On-site; travel: Approx. 6-8 days per month at Colchester Site Days Only (Mon-Fri) gap technical are proud to be representing this global manufacturing business in their search for a Bakery NPD Manager to work at their facility based near Colchester Performance Objectives Demonstrate core and new bread and cake confectionery products in designated accounts (industrial bakers, large craft bakery chains), and support new recipe development Identify opportunities for volume driven, profitable new product development projects within designated accounts or new prospects and work with customers to write comprehensive briefs to submit to R&D technologists in manufacturing OpCo's Provide technical advice for designated accounts, acting as a trouble shooter and dealing with questions and problems in use of Group UK products Understand process and product development challenges, along with timelines and listing windows for designated accounts and prepare briefs for any redevelopment of existing products to meet cost targets or enhance functionality Attend and support approved factory trials and first production runs at designated accounts Collaborate with UK sales account managers, customer services, marketing and quality team and with R&D teams in manufacturing OpCo's, to ensure exceptional and timely technical service to all designated accounts Manage assigned customer relationships and report activities to the MRD and Sales Director and the designated sales account manager Prepare visit reports, weekly planners and project briefs in a timely, detailed and professional manner Monitor new technical and functionality trends in the UK bread and cake confectionery market and working with the MRD director prepare insight presentations with baked product samples to demonstrate to designated and prospect customers Support at customer and industry events as required by MRD Director Support at onsite Strategic and Key Account customer visits at Colchester or Wigan as required Regular travel to customer sites will be required as well as time at UK Group sites at Colchester (6-8 days per calendar month) Attend and contribute to required meetings Must attend: Team huddles (daily), 1:1 with line manager, functional reviews Commercial Meetings Internal and External Stakeholder meetings H&S Meetings Training/refresher sessions May attend (role-dependent): project boards, governance/quality forums, client/regulator meetings. Health & Safety (role-holder duties) Work safely and follow training, method statements, SSOW and risk assessments at all times. Report hazards, near-misses and incidents immediately; support investigations (incl. RIDDOR where applicable). Use, maintain and store PPE correctly; keep work area safe and tidy. Complete all mandatory H&S training and refreshers on time. Participate in toolbox talks, safety briefings and H&S Committee activity as required. Food Safety Requirements To carry out all employee obligations with the Food Safety Act 1990 and all other subsequent legislation relating to Food Safety, including full compliance with Group food safety policies and internal procedures. Where necessary, liaise with the Technical Manager/Quality Manager regarding food safety, quality or legality issues and report any issues to the site Technical / Quality Manager. Ensure a high level of hygiene standard is consistently achieved and good practices are maintained throughout your area of the business with continuous improvements made, where applicable. Support activities to maintain BRC Certification for the site. Identify training requirements and implement/organise/ undertake training. Report Food Safety incidences immediately. Person Specification BTEC or BSC (Hons) in Bakery, Bakery Technology or Food Science is preferred; will accept 15 years of experience in lieu of a recognised qualification 10 years of baking experience working with industrial manufacturers in the UK or European plant bread market is preferable Good knowledge of bread ingredient functionality Good problem-solving skills Good project management skills Proficient in the use of Microsoft IT systems Apply Please send your CV via the Apply now option on the website If you have any questions or are interested in any other opportunities we may have, please do not hesitate to get in touch This vacancy is being advertised on behalf of gap technical who are operating as an employment agency. gap technical are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Closing Date: 12/04/2026 "By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy."
Coordinator Based in Essex Permanent Office based 28-33K per annum Key Responsibilities: Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email. Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions. Liaison and follow up with Managers, engineers and approved subcontractors. Ensure tasks are completed in line with the PPM planners and/ or client requirements. Compile small work quotations
Mar 14, 2026
Full time
Coordinator Based in Essex Permanent Office based 28-33K per annum Key Responsibilities: Log calls/jobs on the helpdesk database utilising helpdesk software, these tasks may be received by telephone and email. Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements To produce standard and ad hoc reports as required by internal and external customers and clients across Project and FM functions. Liaison and follow up with Managers, engineers and approved subcontractors. Ensure tasks are completed in line with the PPM planners and/ or client requirements. Compile small work quotations
Risk & Assurance Advisor Salary: in the region of £40,000 depending on experience plus car/allowance, bonus and other Veolia benefits Location: Northamptonshire / Oxfordshire When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Company Car or car cash allowance Bonus Scheme Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Actively support the business on Safety, Quality & Assurance matters by conducting regular site visits (as per our Annual planner), assure the business the right standards are in place, undertake regular audits, including engagement visits and monitoring progress against the site improvement plans. You will support an operational team covering the Industrial, Water and Energy business Engage with teams and identify further improvements and provide solutions. To work closely with the Risk & Assurance IWE Manager and R&A Senior Advisor to support operations and where appropriate support and liaise with external stakeholders, regulators and customers. To liaise with clients and support and advice on industry best practices. What we're looking for: Experience in a Safety Advisor Role NEBOSH General Certificate. A background in energy management, engineering, waste or facilities management Auditing experience. The ability to influence key stakeholders on site. An individual with excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Mar 14, 2026
Full time
Risk & Assurance Advisor Salary: in the region of £40,000 depending on experience plus car/allowance, bonus and other Veolia benefits Location: Northamptonshire / Oxfordshire When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Company Car or car cash allowance Bonus Scheme Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Actively support the business on Safety, Quality & Assurance matters by conducting regular site visits (as per our Annual planner), assure the business the right standards are in place, undertake regular audits, including engagement visits and monitoring progress against the site improvement plans. You will support an operational team covering the Industrial, Water and Energy business Engage with teams and identify further improvements and provide solutions. To work closely with the Risk & Assurance IWE Manager and R&A Senior Advisor to support operations and where appropriate support and liaise with external stakeholders, regulators and customers. To liaise with clients and support and advice on industry best practices. What we're looking for: Experience in a Safety Advisor Role NEBOSH General Certificate. A background in energy management, engineering, waste or facilities management Auditing experience. The ability to influence key stakeholders on site. An individual with excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Are you someone who thrives in a fast-paced environment where no two days are the same? We're looking for a proactive Planner to help ensure our works are delivered on time, efficiently, and to the highest standards. In this role, you'll be at the heart of coordinating teams, managing permits, liaising with clients, and keeping everything running smoothly from planning through to completion. You'll play a key part in driving performance, meeting contractual SLAs, and making sure our clients and customers receive an exceptional service throughout every project. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies. What We're Looking For We're seeking someone who brings the right blend of experience, technical know-how, and a positive, can-do attitude. Ideally you'll offer: Previous planning experience, preferably within utilities or street works Knowledge of Street Manager and/or Aurora systems Strong communication and organisational skills Ability to manage deadlines and prioritise effectively Comfort working with Microsoft 365 (Outlook, Excel, Teams, Word) Understanding of permits, street works requirements or traffic management A proactive, solutions-focused mindset If you're someone who enjoys problem-solving, coordinating people and processes, and keeping operations running like clockwork, we'd love to hear from you. Join us and play a vital role in delivering high-quality work that makes an impact. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Mar 14, 2026
Full time
Are you someone who thrives in a fast-paced environment where no two days are the same? We're looking for a proactive Planner to help ensure our works are delivered on time, efficiently, and to the highest standards. In this role, you'll be at the heart of coordinating teams, managing permits, liaising with clients, and keeping everything running smoothly from planning through to completion. You'll play a key part in driving performance, meeting contractual SLAs, and making sure our clients and customers receive an exceptional service throughout every project. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies. What We're Looking For We're seeking someone who brings the right blend of experience, technical know-how, and a positive, can-do attitude. Ideally you'll offer: Previous planning experience, preferably within utilities or street works Knowledge of Street Manager and/or Aurora systems Strong communication and organisational skills Ability to manage deadlines and prioritise effectively Comfort working with Microsoft 365 (Outlook, Excel, Teams, Word) Understanding of permits, street works requirements or traffic management A proactive, solutions-focused mindset If you're someone who enjoys problem-solving, coordinating people and processes, and keeping operations running like clockwork, we'd love to hear from you. Join us and play a vital role in delivering high-quality work that makes an impact. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Customer Service Manager - Social Housing Repairs & Maintenance Based in Hemel Hempstead Full-Time, Permanent position Salary: 40K We are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in Social Housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information, please apply online or call Meg on (phone number removed)!
Mar 14, 2026
Full time
Customer Service Manager - Social Housing Repairs & Maintenance Based in Hemel Hempstead Full-Time, Permanent position Salary: 40K We are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in Social Housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information, please apply online or call Meg on (phone number removed)!
