Housing Administrator (12-Month Fixed Term Contract), Newmarket - £27,000 Your new company My client is a well-established and respected not-for-profit organisation with offices in Newmarket. Your new role Are you organised, proactive, and passionate about helping people? My client is looking for a Housing Administrator to play a key role in keeping their housing service running smoothly and delivering excellent support to our tenants. This is a varied and rewarding role; you'll provide essential admin support across housing operations, from coordinating repairs and managing compliance, to assisting with lettings and helping us maintain high-quality homes. You'll be the first point of contact for tenants, contractors, and colleagues, ensuring a friendly, efficient service. Your responsibilities will include: Coordinating day-to-day housing administration including lettings, tenancy changes, and customer enquiries. Administering and monitoring repairs and maintenance, raising works orders, liaising with contractors, processing invoices, and keeping tenants informed. Supporting the smooth turnaround of empty homes, from tenancy termination through to re-let. Assisting with the delivery and monitoring of compliance activities (gas, electrical, fire, legionella, asbestos). Maintaining accurate records and producing reports. Supporting income collection and rent administration. Contributing to a positive customer experience through clear communication and tenant engagement. What you'll need to succeed You will need to be an organised and proactive Housing Administrator to join a small, friendly team. You will require: The ability to manage complex workloads, liaise with customers and suppliers, and maintain accurate records. Experience in housing administration, repairs coordination or compliance monitoring. Knowledge of health and safety requirements for residential properties. Excellent organisational, communication, and IT skills. Ability to work independently and as part of a small collaborative team. Customer focused approach and commitment to continuous improvement A proactive, people-focused mindset with a passion for quality housing A full UK driving licence and access to a vehicle. Prior experience in housing, property management, or a similar administrative role is highly desirable; exposure to repairs, voids, and compliance processes is advantageous. What you'll get in return In return, you will have the chance to work as part of a friendly and collaborative team, and have a real impact, helping improve services, support tenants, and keep everything running smoothly, so no two days will be the same. Immediate start Hours: 9am-5pm 100% office-based On-site parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 04, 2026
Full time
Housing Administrator (12-Month Fixed Term Contract), Newmarket - £27,000 Your new company My client is a well-established and respected not-for-profit organisation with offices in Newmarket. Your new role Are you organised, proactive, and passionate about helping people? My client is looking for a Housing Administrator to play a key role in keeping their housing service running smoothly and delivering excellent support to our tenants. This is a varied and rewarding role; you'll provide essential admin support across housing operations, from coordinating repairs and managing compliance, to assisting with lettings and helping us maintain high-quality homes. You'll be the first point of contact for tenants, contractors, and colleagues, ensuring a friendly, efficient service. Your responsibilities will include: Coordinating day-to-day housing administration including lettings, tenancy changes, and customer enquiries. Administering and monitoring repairs and maintenance, raising works orders, liaising with contractors, processing invoices, and keeping tenants informed. Supporting the smooth turnaround of empty homes, from tenancy termination through to re-let. Assisting with the delivery and monitoring of compliance activities (gas, electrical, fire, legionella, asbestos). Maintaining accurate records and producing reports. Supporting income collection and rent administration. Contributing to a positive customer experience through clear communication and tenant engagement. What you'll need to succeed You will need to be an organised and proactive Housing Administrator to join a small, friendly team. You will require: The ability to manage complex workloads, liaise with customers and suppliers, and maintain accurate records. Experience in housing administration, repairs coordination or compliance monitoring. Knowledge of health and safety requirements for residential properties. Excellent organisational, communication, and IT skills. Ability to work independently and as part of a small collaborative team. Customer focused approach and commitment to continuous improvement A proactive, people-focused mindset with a passion for quality housing A full UK driving licence and access to a vehicle. Prior experience in housing, property management, or a similar administrative role is highly desirable; exposure to repairs, voids, and compliance processes is advantageous. What you'll get in return In return, you will have the chance to work as part of a friendly and collaborative team, and have a real impact, helping improve services, support tenants, and keep everything running smoothly, so no two days will be the same. Immediate start Hours: 9am-5pm 100% office-based On-site parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Your New Company A forward-thinking social housing provider committed to delivering high-quality, customer-centred services, improving tenant satisfaction, and creating sustainable communities across the region. Your New Role You'll play a key part in delivering an efficient lettings service that reduces void times, minimises rent loss, and supports sustainable tenancies click apply for full job details
Apr 04, 2026
Seasonal
Your New Company A forward-thinking social housing provider committed to delivering high-quality, customer-centred services, improving tenant satisfaction, and creating sustainable communities across the region. Your New Role You'll play a key part in delivering an efficient lettings service that reduces void times, minimises rent loss, and supports sustainable tenancies click apply for full job details
Lead and shape the strategic direction of housing and neighbourhood services, aligning delivery with organisational priorities Oversee the effective management of tenancy, neighbourhood, and resident-facing services to ensure consistent, high-quality outcomes Ensure compliance with all relevant regulatory frameworks, including consumer standards, and promote best practice across service areas Drive a customer-centric approach, embedding resident voice and feedback into service design and delivery Provide leadership and direction to multidisciplinary teams, promoting accountability, performance, and professional development Oversee performance management frameworks, using data and insight to inform decision-making and continuous improvement Champion service transformation initiatives to enhance efficiency, effectiveness, and resident experience Maintain strong governance, risk management, and assurance processes across all areas of responsibility Collaborate with internal and external stakeholders to support joined-up service delivery and strategic objectives Contribute to financial planning and budget oversight, ensuring services are delivered sustainably and provide value for money Act as a key advisor to senior leadership on housing operations, performance, and emerging risks or opportunities
Apr 04, 2026
Seasonal
Lead and shape the strategic direction of housing and neighbourhood services, aligning delivery with organisational priorities Oversee the effective management of tenancy, neighbourhood, and resident-facing services to ensure consistent, high-quality outcomes Ensure compliance with all relevant regulatory frameworks, including consumer standards, and promote best practice across service areas Drive a customer-centric approach, embedding resident voice and feedback into service design and delivery Provide leadership and direction to multidisciplinary teams, promoting accountability, performance, and professional development Oversee performance management frameworks, using data and insight to inform decision-making and continuous improvement Champion service transformation initiatives to enhance efficiency, effectiveness, and resident experience Maintain strong governance, risk management, and assurance processes across all areas of responsibility Collaborate with internal and external stakeholders to support joined-up service delivery and strategic objectives Contribute to financial planning and budget oversight, ensuring services are delivered sustainably and provide value for money Act as a key advisor to senior leadership on housing operations, performance, and emerging risks or opportunities
Complaint Officers in West Midlands, hybrid working Your new company We are partnering with a large, well established organisation within the regulated housing sector to recruit an experienced Complaints Officer (internally known as a Customer Experience Officer). This is a confidential vacancy, and full employer details will be shared with shortlisted candidates.Complaints are a crucial part of how this organisation learns, improves, and delivers safe, high quality services that residents can rely on. This role is ideal for someone who thrives in a structured, high volume environment, shows empathy, and takes real ownership of delivering thorough, fair outcomes. Your new role You will manage end to end complaint investigations for cases escalated beyond the informal stage. These cases often involve sensitive, complex and multi layered issues, requiring excellent communication, strong judgement, and a meticulous approach to fact finding.Key responsibilities include: Conducting timely, robust investigations into a varied caseload of tenant complaints Managing 15-20 open cases at any given time, each at different stages of the process Communicating clearly and consistently with tenants throughout their complaint journey Working collaboratively with internal teams to gather information and understand root causes Producing high quality written outcome letters and clear case documentation Managing competing priorities in a fast paced, compliance driven environment You'll play a vital part in improving customer satisfaction and ensuring tenants feel heard, respected, and supported. What you'll need to succeed Proven experience handling complaints within a regulated sector (housing, care, financial services, local authority, etc.)Strong background in end to end complaint case managementConfident liaising directly with tenants and colleagues across multiple business areasExcellent written communication skills, particularly in report and letter writingAbility to manage conflicting priorities while delivering work of a consistently high standardAdaptable, resilient, and comfortable working in a demanding environmentThis role will offer hybrid working after training. What you'll get in return This organisation is known for its strong team culture, commitment to resident experience, and supportive working environment. You'll be part of a team that is genuinely passionate about making a positive difference for tenants while maintaining professional and regulatory standards. You will be paid a competitive hourly rate and be paid on a weekly basis. This is a temporary assignment for 6 months, with the potential for extension. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 04, 2026
Seasonal
Complaint Officers in West Midlands, hybrid working Your new company We are partnering with a large, well established organisation within the regulated housing sector to recruit an experienced Complaints Officer (internally known as a Customer Experience Officer). This is a confidential vacancy, and full employer details will be shared with shortlisted candidates.Complaints are a crucial part of how this organisation learns, improves, and delivers safe, high quality services that residents can rely on. This role is ideal for someone who thrives in a structured, high volume environment, shows empathy, and takes real ownership of delivering thorough, fair outcomes. Your new role You will manage end to end complaint investigations for cases escalated beyond the informal stage. These cases often involve sensitive, complex and multi layered issues, requiring excellent communication, strong judgement, and a meticulous approach to fact finding.Key responsibilities include: Conducting timely, robust investigations into a varied caseload of tenant complaints Managing 15-20 open cases at any given time, each at different stages of the process Communicating clearly and consistently with tenants throughout their complaint journey Working collaboratively with internal teams to gather information and understand root causes Producing high quality written outcome letters and clear case documentation Managing competing priorities in a fast paced, compliance driven environment You'll play a vital part in improving customer satisfaction and ensuring tenants feel heard, respected, and supported. What you'll need to succeed Proven experience handling complaints within a regulated sector (housing, care, financial services, local authority, etc.)Strong background in end to end complaint case managementConfident liaising directly with tenants and colleagues across multiple business areasExcellent written communication skills, particularly in report and letter writingAbility to manage conflicting priorities while delivering work of a consistently high standardAdaptable, resilient, and comfortable working in a demanding environmentThis role will offer hybrid working after training. What you'll get in return This organisation is known for its strong team culture, commitment to resident experience, and supportive working environment. You'll be part of a team that is genuinely passionate about making a positive difference for tenants while maintaining professional and regulatory standards. You will be paid a competitive hourly rate and be paid on a weekly basis. This is a temporary assignment for 6 months, with the potential for extension. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Elizabeth Michael Associates Ltd
Nottingham, Nottinghamshire
Administrator Social Housing / Repairs Nottingham Full Time Office Based Salary: £28,000 £30,000 (DOE) 40 hours per week Monday to Friday (8:30am 5:00pm, early finish Friday) We are currently recruiting for an experienced Administrator to join a growing refurbishment and maintenance team, supporting social housing projects across the region. This role is ideal for someone who has previously worked within social housing, repairs or planned maintenance, and understands the pace, systems and coordination involved in delivering works such as kitchens & bathrooms, externals, and damp & mould programmes. The Role • Provide administrative and call-handling support across social housing refurbishment and maintenance contracts • Coordinate appointments with tenants, operatives and subcontractors • Manage and update works on internal and client systems (including EasyBop) • Support delivery of programmes including kitchens & bathrooms, external works, and damp & mould remediation • Ensure all data, job updates and records are accurate and up to date • Work closely with delivery teams to ensure KPIs and service levels are met • Deliver a high level of customer service when handling tenant enquiries About You • MUST have previous experience within social housing, repairs or planned maintenance • Experience working for a council, local authority, housing association or social housing contractor is highly desirable • Understanding of maintenance programmes such as kitchens & bathrooms, externals or damp & mould • Strong administrative and organisational skills • Confident communicator with a professional telephone manner • Able to work in a fast-paced environment and manage multiple priorities • Proficient in Microsoft Office • Experience with systems such as Total Mobile, Risk Hub or EasyBop would be advantageous Benefits • £28,000 £30,000 basic salary • 26 days holiday plus bank holidays • Bonus scheme based on performance • 5% pension contribution • Private medical insurance • Life assurance • Option to buy/sell up to 5 days holiday • Sharesave scheme (after 1 year) • Cycle to Work scheme • Access to employee discounts portal • Digital GP & Employee Assistance Programme This is a fantastic opportunity to join a well-established organisation delivering essential services within the social housing sector, where your experience will make a real impact. Apply now if you have a background in social housing or repairs and are looking for your next opportunity. EMA25
Apr 04, 2026
Full time
Administrator Social Housing / Repairs Nottingham Full Time Office Based Salary: £28,000 £30,000 (DOE) 40 hours per week Monday to Friday (8:30am 5:00pm, early finish Friday) We are currently recruiting for an experienced Administrator to join a growing refurbishment and maintenance team, supporting social housing projects across the region. This role is ideal for someone who has previously worked within social housing, repairs or planned maintenance, and understands the pace, systems and coordination involved in delivering works such as kitchens & bathrooms, externals, and damp & mould programmes. The Role • Provide administrative and call-handling support across social housing refurbishment and maintenance contracts • Coordinate appointments with tenants, operatives and subcontractors • Manage and update works on internal and client systems (including EasyBop) • Support delivery of programmes including kitchens & bathrooms, external works, and damp & mould remediation • Ensure all data, job updates and records are accurate and up to date • Work closely with delivery teams to ensure KPIs and service levels are met • Deliver a high level of customer service when handling tenant enquiries About You • MUST have previous experience within social housing, repairs or planned maintenance • Experience working for a council, local authority, housing association or social housing contractor is highly desirable • Understanding of maintenance programmes such as kitchens & bathrooms, externals or damp & mould • Strong administrative and organisational skills • Confident communicator with a professional telephone manner • Able to work in a fast-paced environment and manage multiple priorities • Proficient in Microsoft Office • Experience with systems such as Total Mobile, Risk Hub or EasyBop would be advantageous Benefits • £28,000 £30,000 basic salary • 26 days holiday plus bank holidays • Bonus scheme based on performance • 5% pension contribution • Private medical insurance • Life assurance • Option to buy/sell up to 5 days holiday • Sharesave scheme (after 1 year) • Cycle to Work scheme • Access to employee discounts portal • Digital GP & Employee Assistance Programme This is a fantastic opportunity to join a well-established organisation delivering essential services within the social housing sector, where your experience will make a real impact. Apply now if you have a background in social housing or repairs and are looking for your next opportunity. EMA25
Electrical Tester Bristol £35,000 - £40,000 Basic + Overtime (OTE £60k) + Van + Training + Progression + Stability + Pension + Immediate Start Are you a qualified electrical tester with strong experience looking for a long-term and rewarding role with a leading electrical contractor? If so, this is a fantastic opportunity to join a growing company that values quality workmanship, professionalism, and employee development.As an electrical tester you'll carry out EICRs and remedial works across domestic and commercial properties, mainly within social housing and council contracts. This role offers job variety, independence, and the chance to progress within a well-established business that rewards commitment and technical excellence. Your Job As An Electrical Tester Will Include: Carrying out fixed wiring testing (EICR) in domestic and commercial properties Completing remedial works at time of testing and follow-up rewire programmes Liaising with tenants and clients, delivering excellent customer service Ensuring all work meets the latest electrical and safety regulations Occasionally working alongside an Electrical Improver to assist with site tasks As An Electrical Tester You Will Have: NVQ Level 3 Experience in domestic and commercial EICR testing and remedial work Strong knowledge of fault-finding and diagnostics Excellent communication and customer service skills Full UK driving licence and willingness to travel in and around LondonApply now or call Billy on for immediate consideration!The services of Future Engineering Recruitment Ltd are that of an Employment Agency.Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Apr 04, 2026
Full time
Electrical Tester Bristol £35,000 - £40,000 Basic + Overtime (OTE £60k) + Van + Training + Progression + Stability + Pension + Immediate Start Are you a qualified electrical tester with strong experience looking for a long-term and rewarding role with a leading electrical contractor? If so, this is a fantastic opportunity to join a growing company that values quality workmanship, professionalism, and employee development.As an electrical tester you'll carry out EICRs and remedial works across domestic and commercial properties, mainly within social housing and council contracts. This role offers job variety, independence, and the chance to progress within a well-established business that rewards commitment and technical excellence. Your Job As An Electrical Tester Will Include: Carrying out fixed wiring testing (EICR) in domestic and commercial properties Completing remedial works at time of testing and follow-up rewire programmes Liaising with tenants and clients, delivering excellent customer service Ensuring all work meets the latest electrical and safety regulations Occasionally working alongside an Electrical Improver to assist with site tasks As An Electrical Tester You Will Have: NVQ Level 3 Experience in domestic and commercial EICR testing and remedial work Strong knowledge of fault-finding and diagnostics Excellent communication and customer service skills Full UK driving licence and willingness to travel in and around LondonApply now or call Billy on for immediate consideration!The services of Future Engineering Recruitment Ltd are that of an Employment Agency.Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
£27,798 - £30,727 per annum Full-time - 35 hours per week South East London - Hybrid Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. Our Development and Sales team is responsible for delivering our on-site programme from start on site through to end of defects. You will play an integral role providing an effective and efficient administrative service to the Team in addition to liaising with our customers and contractors to manage the defects process. We are looking for a highly motivated individual with: a background of administrative work in an office environment or similar Experience of working for an affordable housing organisation Aftercare/defects and residential sales experience excellent communication skills excellent IT and numeracy skills (Word, Excel and databases) a positive "can do" attitude with a commitment to providing a high standard of service to colleagues and customers. This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you training and supervision to help you achieve your full potential, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working, and 26 days annual leave rising one day per year to 31 days. For further details and how to apply, please visit our website at via the apply button. No agencies Closing date: Monday 6 April 2026. Interviews will be held in person on Wednesday 15 April 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact
Apr 03, 2026
Full time
£27,798 - £30,727 per annum Full-time - 35 hours per week South East London - Hybrid Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. Our Development and Sales team is responsible for delivering our on-site programme from start on site through to end of defects. You will play an integral role providing an effective and efficient administrative service to the Team in addition to liaising with our customers and contractors to manage the defects process. We are looking for a highly motivated individual with: a background of administrative work in an office environment or similar Experience of working for an affordable housing organisation Aftercare/defects and residential sales experience excellent communication skills excellent IT and numeracy skills (Word, Excel and databases) a positive "can do" attitude with a commitment to providing a high standard of service to colleagues and customers. This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you training and supervision to help you achieve your full potential, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working, and 26 days annual leave rising one day per year to 31 days. For further details and how to apply, please visit our website at via the apply button. No agencies Closing date: Monday 6 April 2026. Interviews will be held in person on Wednesday 15 April 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact
Location: Reed House, Norwich - with travel Salary: £26,666 - £36,665 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent If you have exceptional customer service skills and want to make a real difference to people's lives, then this could be just what you've been looking for! Following an internal promotion, we're looking for a Desk Side Analyst to join us. You must have experience of running IT clinics/tech bars/drop in sessions or offering a significant amount of face to face hands on IT support to different internal customers, including regular VIP support. With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, tablet & mobile support (Android and iOs), you'll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices. The role will be based from our Norwich office with regular travel to sites throughout East Anglia and the North of England. You'll provide on-site technical support and assistance to customers at the group's offices, sheltered housing schemes (known as LiveSmart) and other locations within East Anglia and the North of England where Clarion provides corporate IT services. You'll be working closely with the Service Desk and other DDaT teams to deliver high-quality location-based support. With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills, as well as Mobile Device Management system experience and Video Conference system support experience, you'll need to be proficient in providing end-user support for network-related queries and hardware setup. If you have excellent organisational skills, high attention to detail, and the ability to plan and manage multiple, changing priorities, then we want to hear from you now! If this sounds like an opportunity for you, then please review the full role profile before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more. Closing Date: Thursday 16th April 2026 at midnight. At Clarion Housing Group, we support the responsible use of AI. The role will be based from our Norwich office with regular travel to sites throughout East Anglia and the North of England. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Apr 03, 2026
Full time
Location: Reed House, Norwich - with travel Salary: £26,666 - £36,665 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent If you have exceptional customer service skills and want to make a real difference to people's lives, then this could be just what you've been looking for! Following an internal promotion, we're looking for a Desk Side Analyst to join us. You must have experience of running IT clinics/tech bars/drop in sessions or offering a significant amount of face to face hands on IT support to different internal customers, including regular VIP support. With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, tablet & mobile support (Android and iOs), you'll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices. The role will be based from our Norwich office with regular travel to sites throughout East Anglia and the North of England. You'll provide on-site technical support and assistance to customers at the group's offices, sheltered housing schemes (known as LiveSmart) and other locations within East Anglia and the North of England where Clarion provides corporate IT services. You'll be working closely with the Service Desk and other DDaT teams to deliver high-quality location-based support. With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills, as well as Mobile Device Management system experience and Video Conference system support experience, you'll need to be proficient in providing end-user support for network-related queries and hardware setup. If you have excellent organisational skills, high attention to detail, and the ability to plan and manage multiple, changing priorities, then we want to hear from you now! If this sounds like an opportunity for you, then please review the full role profile before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more. Closing Date: Thursday 16th April 2026 at midnight. At Clarion Housing Group, we support the responsible use of AI. The role will be based from our Norwich office with regular travel to sites throughout East Anglia and the North of England. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Managing Quantity Surveyor Middlesbrough TS17 To £66,733 inc car allowance PLUS pension, healthcare, profit share (last year 14%) Our client in Middlesbrough ( Thornaby-on-Tees ) are seeking a Managing Quantity Surveyor to join their Response Team - ( Housing Response and Maintenance ) They have been an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established .Their main customer base is Social Housing and Council/ Local Authority , Housing Associations. Managing Quantity Surveyor Following an internal promotion, theyre recruiting a Managing Surveyor for their Middlesbrough-based Commercial team overseeing the Responsive repairs division. They have had another prosperous year and are looking ahead to a sustainable future of potential and opportunity. You'll need strong commercial instincts and influencing skills, enabling you to see the big picture and guide and lead your team. But you'll also have the opportunity to be hands on, managing contracts and drilling into the data to ensure we're working effectively and profitably, all the while demonstrating value for money for our clients. Taking full accountability for the commercial function of the Responsive Repairs and Void (vacant properties) works for their reputable housing clients in and around Middlesbrough, you'll work closely with colleagues in their Leeds and Manchester offices, managing, developing, and nurturing a high-performing commercial team of Quantity Surveyors and Trainee Surveyors. We want to talk to commercially-minded candidates who've had experience in Repairs and with utilising SOR, who have a track record of managing subcontractors and dealing with dispute resolution, and who share their core values of honesty and integrity. • They have been an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established • Their main customer base is Social Housing and Council/ Local Authority , Housing Associations. • The main criteria is someone with reactive maintenance experience - having managed the commercial aspects. SOR (schedule of rate contract) experience and knowledge is a big tick. High volume jobs, analytical and spreadsheet familiarity . Benefits: Be part of the company profit share scheme (14% of base salary achieved last year) Car allowance of £7,250 private mileage scheme benefit and fuel card. Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme. Life, Medical and Permanent Health Insurance 23 days annual leave, plus bank holidays, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year. Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice. Enhanced maternity/ paternity pay. The Managing Surveyor role: As a Managing Surveyor, you will actively work as part of the commercial team whilst taking the lead with commercial decisions and the financial reporting, to ultimately impact the unit's profitability/commercial success and making improvements for the future. Specific tasks will include: Developing and maintaining a high performing Surveying team to ensure delivery of responsive repairs contracts are at or above, agreed profit performance. Overseeing and managing financial and technical aspects of each contract, including procurement, invoicing, and payments to minimise costs, maximise value and cash flow, and meet profit and debtor day targets. Subcontractor management and the oversight of any disputes arising. Mentoring and training new surveyors and trainees. Supporting all commercial aspects within your unit and the wider response product, where applicable Managing the contract accounting and ensuing prompt payment, control cost information. As well as preparing CVRs and valuations to closely monitor contract performance, striving for better solutions and outcomes and steering the commercial contract performance. Developing and maintaining positive and collaborative relationships with your direct reports, colleagues, customers/clients, subcontractors, and suppliers. What will you bring as a Managing Surveyor? Proven experience in a similar commercial or Senior Quantity Surveying role ideally from within the repairs/maintenance sector, along with some people management responsibilities/ experience A proven ability to minimise cost and maximise value, profit, and cash flow effectively, from within a maintenance contracting environment or similar/relatable industry focused on high volume invoicing based on low value costs. Strong people skills: you will enjoy supporting, directing and collaborating with your team to encourage and facilitate growth and development Excellent IT and Microsoft Excel skills, with the ability to process high volumes of data analysis. Experience of working with direct labour and subcontract procurement Experience of working on Schedule of Rates contracts, with the ability to price minor works from first principles. Additional Benefits include: Annual pay reviews Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers
Apr 03, 2026
Full time
Managing Quantity Surveyor Middlesbrough TS17 To £66,733 inc car allowance PLUS pension, healthcare, profit share (last year 14%) Our client in Middlesbrough ( Thornaby-on-Tees ) are seeking a Managing Quantity Surveyor to join their Response Team - ( Housing Response and Maintenance ) They have been an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established .Their main customer base is Social Housing and Council/ Local Authority , Housing Associations. Managing Quantity Surveyor Following an internal promotion, theyre recruiting a Managing Surveyor for their Middlesbrough-based Commercial team overseeing the Responsive repairs division. They have had another prosperous year and are looking ahead to a sustainable future of potential and opportunity. You'll need strong commercial instincts and influencing skills, enabling you to see the big picture and guide and lead your team. But you'll also have the opportunity to be hands on, managing contracts and drilling into the data to ensure we're working effectively and profitably, all the while demonstrating value for money for our clients. Taking full accountability for the commercial function of the Responsive Repairs and Void (vacant properties) works for their reputable housing clients in and around Middlesbrough, you'll work closely with colleagues in their Leeds and Manchester offices, managing, developing, and nurturing a high-performing commercial team of Quantity Surveyors and Trainee Surveyors. We want to talk to commercially-minded candidates who've had experience in Repairs and with utilising SOR, who have a track record of managing subcontractors and dealing with dispute resolution, and who share their core values of honesty and integrity. • They have been an established and leading property services company for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established • Their main customer base is Social Housing and Council/ Local Authority , Housing Associations. • The main criteria is someone with reactive maintenance experience - having managed the commercial aspects. SOR (schedule of rate contract) experience and knowledge is a big tick. High volume jobs, analytical and spreadsheet familiarity . Benefits: Be part of the company profit share scheme (14% of base salary achieved last year) Car allowance of £7,250 private mileage scheme benefit and fuel card. Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme. Life, Medical and Permanent Health Insurance 23 days annual leave, plus bank holidays, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year. Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice. Enhanced maternity/ paternity pay. The Managing Surveyor role: As a Managing Surveyor, you will actively work as part of the commercial team whilst taking the lead with commercial decisions and the financial reporting, to ultimately impact the unit's profitability/commercial success and making improvements for the future. Specific tasks will include: Developing and maintaining a high performing Surveying team to ensure delivery of responsive repairs contracts are at or above, agreed profit performance. Overseeing and managing financial and technical aspects of each contract, including procurement, invoicing, and payments to minimise costs, maximise value and cash flow, and meet profit and debtor day targets. Subcontractor management and the oversight of any disputes arising. Mentoring and training new surveyors and trainees. Supporting all commercial aspects within your unit and the wider response product, where applicable Managing the contract accounting and ensuing prompt payment, control cost information. As well as preparing CVRs and valuations to closely monitor contract performance, striving for better solutions and outcomes and steering the commercial contract performance. Developing and maintaining positive and collaborative relationships with your direct reports, colleagues, customers/clients, subcontractors, and suppliers. What will you bring as a Managing Surveyor? Proven experience in a similar commercial or Senior Quantity Surveying role ideally from within the repairs/maintenance sector, along with some people management responsibilities/ experience A proven ability to minimise cost and maximise value, profit, and cash flow effectively, from within a maintenance contracting environment or similar/relatable industry focused on high volume invoicing based on low value costs. Strong people skills: you will enjoy supporting, directing and collaborating with your team to encourage and facilitate growth and development Excellent IT and Microsoft Excel skills, with the ability to process high volumes of data analysis. Experience of working with direct labour and subcontract procurement Experience of working on Schedule of Rates contracts, with the ability to price minor works from first principles. Additional Benefits include: Annual pay reviews Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers
Graduate ERP Support Consultant (Graduate ERP Support Consultant, ERP Support, Graduate IT Support, ERP Consultant, SQL Training) - Structured training programme and career path into consultancy A Graduate ERP Support Consultant (Graduate ERP Support Consultant, ERP Support, Graduate IT Support, ERP Consultant, SQL Training) is required by a well-established and highly respected software company based in Ipswich. The organisation delivers true end-to-end ERP solutions through its specialist platforms, supporting clients across multiple sectors including Finance, Distribution, Warehousing, Ecommerce, Manufacturing and Wholesaling. You'll be joining a collaborative, close-knit support team in an office-based environment where learning, mentoring and long-term career development are central to the role. To be considered for this Graduate ERP Support Consultant opportunity, you should have: A First Class or 2:1 IT or stem degree Strong numeracy skills (GCSE or A Level Maths or equivalent) Clear communication skills and confidence working with clients Strong problem-solving ability with a structured investigative approach A full driving licence You'll benefit from a structured three-month training programme designed to give you a deep understanding of ERP systems, alongside mentoring from experienced team members. You'll also receive hands-on exposure to SQL query writing and reporting, with genuine progression opportunities into consultancy, implementation or management information services depending on your strengths and interests. Day to day, the Graduate ERP Support Consultant role will involve working closely with customers and internal development teams to resolve software issues, answer "how-to" questions and support process improvements across ERP environments. You'll analyse client data, assist with testing new releases and deliver user training sessions (mainly remotely, occasionally onsite), giving you excellent exposure to real business systems and client engagement early in your career. Key benefits include: Structured graduate training year with mentoring support Training in ERP systems and SQL reporting skills Exposure to multiple business sectors and operational workflows Career progression into consultancy or implementation pathways Pay review and private healthcare after the training period Office-based team environment supporting collaboration and development This is an excellent opportunity for a motivated graduate looking to build a long-term career as a Graduate ERP Support Consultant within a specialist ERP software environment. Salary: Up to £27,000 Location: Ipswich (office-based 5 days per week) Hours: 9:00am - 5:30pm
Apr 03, 2026
Full time
Graduate ERP Support Consultant (Graduate ERP Support Consultant, ERP Support, Graduate IT Support, ERP Consultant, SQL Training) - Structured training programme and career path into consultancy A Graduate ERP Support Consultant (Graduate ERP Support Consultant, ERP Support, Graduate IT Support, ERP Consultant, SQL Training) is required by a well-established and highly respected software company based in Ipswich. The organisation delivers true end-to-end ERP solutions through its specialist platforms, supporting clients across multiple sectors including Finance, Distribution, Warehousing, Ecommerce, Manufacturing and Wholesaling. You'll be joining a collaborative, close-knit support team in an office-based environment where learning, mentoring and long-term career development are central to the role. To be considered for this Graduate ERP Support Consultant opportunity, you should have: A First Class or 2:1 IT or stem degree Strong numeracy skills (GCSE or A Level Maths or equivalent) Clear communication skills and confidence working with clients Strong problem-solving ability with a structured investigative approach A full driving licence You'll benefit from a structured three-month training programme designed to give you a deep understanding of ERP systems, alongside mentoring from experienced team members. You'll also receive hands-on exposure to SQL query writing and reporting, with genuine progression opportunities into consultancy, implementation or management information services depending on your strengths and interests. Day to day, the Graduate ERP Support Consultant role will involve working closely with customers and internal development teams to resolve software issues, answer "how-to" questions and support process improvements across ERP environments. You'll analyse client data, assist with testing new releases and deliver user training sessions (mainly remotely, occasionally onsite), giving you excellent exposure to real business systems and client engagement early in your career. Key benefits include: Structured graduate training year with mentoring support Training in ERP systems and SQL reporting skills Exposure to multiple business sectors and operational workflows Career progression into consultancy or implementation pathways Pay review and private healthcare after the training period Office-based team environment supporting collaboration and development This is an excellent opportunity for a motivated graduate looking to build a long-term career as a Graduate ERP Support Consultant within a specialist ERP software environment. Salary: Up to £27,000 Location: Ipswich (office-based 5 days per week) Hours: 9:00am - 5:30pm
Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Apr 03, 2026
Contractor
Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Senior Performance Improvement Manager Location : Home based with frequent travel across the Midlands, Southern England, South Coast sites and regular meetings at Birmingham office locations Salary : 60,000 - 70,000 plus bonus, 5,200 car allowance and benefits Role Overview An established organisation supporting Service Family accommodation across the UK is seeking a Senior Performance Improvement Manager to help drive service improvement, operational efficiency and innovation across a large and complex contract portfolio. This is a high-impact role focused on identifying smarter ways of working, improving customer outcomes and helping operational teams deliver a better overall service. Working closely with the Continuous Improvement Lead and teams across housing, facilities management and home insurance, you will play a key role in shaping new ways of working and identifying opportunities for change. The role requires someone who is naturally curious, analytical and comfortable challenging existing processes in order to drive better outcomes. This is not a people management role, but it does require someone who can work independently, build strong relationships and bring energy, enthusiasm and fresh thinking into the business. You will use data, operational insight and research to identify opportunities for improvement, recommend new technologies and support the development of more effective ways of working. The successful candidate will be someone who enjoys problem solving, is highly comfortable with numbers and reporting, and has the confidence to work closely with stakeholders across all levels of the business. Attitude is key here. The business is looking for someone dynamic, forward-thinking and keen to learn, with the ability to spot opportunities that others may miss. Key Responsibilities Identify, develop and deliver performance improvement initiatives across housing, FM, home insurance and operational service delivery functions Analyse KPI performance, operational data, customer feedback and service trends to identify areas for improvement Investigate root causes of underperformance and identify sustainable, long-term solutions Use data and numerical analysis to prioritise opportunities based on operational impact, customer benefit and commercial value Research, identify and recommend new technologies, systems, reporting tools and innovative approaches to improve service delivery Support the introduction of new processes, systems and ways of working that improve efficiency and customer outcomes Work closely with the Continuous Improvement Lead and operational teams to shape and deliver improvement plans Develop business cases for change, clearly outlining the rationale, expected benefits and return on investment Facilitate workshops, improvement sessions and problem-solving meetings with operational stakeholders Challenge existing ways of working constructively and encourage teams to think differently about service delivery and performance Improve data visibility, reporting capability and performance tracking across the business Produce clear and detailed reports, presentations and dashboards for senior stakeholders Use Microsoft Excel and other Microsoft 365 tools to analyse performance data and present findings Support the development and refinement of KPIs, service measures and reporting frameworks Monitor the success of improvement initiatives, ensuring that changes are embedded and benefits are sustained over time Build strong relationships across operational teams, support functions and senior leadership groups Represent the function at meetings, providing clear updates, recommendations and insight-led reporting Maintain a positive and professional image with key external stakeholders and client representatives Essential Requirements Proven experience within a performance improvement, business improvement, continuous improvement or operational excellence role Strong analytical capability with the ability to interpret large volumes of data and identify trends, risks and opportunities Advanced Microsoft Excel skills and strong understanding of Microsoft 365 tools Experience using data, reporting and numerical analysis to support business decisions and prioritise improvement activity Comfortable researching and identifying new technologies, systems and innovative ways of working Ability to develop business cases, reports and presentations for senior stakeholders Experience facilitating workshops, problem-solving sessions and improvement meetings Strong communication skills with the ability to influence, challenge and engage stakeholders at all levels Highly organised with the ability to manage multiple projects and priorities simultaneously Self-motivated, proactive and able to work independently without the need for direct supervision Strong commercial awareness and the ability to balance customer, operational and financial priorities Degree educated or able to demonstrate a similar level of academic capability Full UK driving licence and willingness to travel frequently across Southern England and to Birmingham office locations Ability to obtain and maintain SC Clearance Desirable Background Experience within housing, facilities management, property services, insurance or customer-focused operational environments Experience using Power BI or similar reporting and visualisation tools Knowledge of continuous improvement methodologies such as Lean, Six Sigma or process mapping Experience working within complex, multi-site or contract-led environments Previous exposure to public sector, defence or accommodation-related contracts Benefits Bonus 5,200 car allowance 25 days annual leave 6% matched pension contribution Private medical cover for self and partner Life assurance at 2x annual salary One professional subscription paid per year
Apr 03, 2026
Full time
Senior Performance Improvement Manager Location : Home based with frequent travel across the Midlands, Southern England, South Coast sites and regular meetings at Birmingham office locations Salary : 60,000 - 70,000 plus bonus, 5,200 car allowance and benefits Role Overview An established organisation supporting Service Family accommodation across the UK is seeking a Senior Performance Improvement Manager to help drive service improvement, operational efficiency and innovation across a large and complex contract portfolio. This is a high-impact role focused on identifying smarter ways of working, improving customer outcomes and helping operational teams deliver a better overall service. Working closely with the Continuous Improvement Lead and teams across housing, facilities management and home insurance, you will play a key role in shaping new ways of working and identifying opportunities for change. The role requires someone who is naturally curious, analytical and comfortable challenging existing processes in order to drive better outcomes. This is not a people management role, but it does require someone who can work independently, build strong relationships and bring energy, enthusiasm and fresh thinking into the business. You will use data, operational insight and research to identify opportunities for improvement, recommend new technologies and support the development of more effective ways of working. The successful candidate will be someone who enjoys problem solving, is highly comfortable with numbers and reporting, and has the confidence to work closely with stakeholders across all levels of the business. Attitude is key here. The business is looking for someone dynamic, forward-thinking and keen to learn, with the ability to spot opportunities that others may miss. Key Responsibilities Identify, develop and deliver performance improvement initiatives across housing, FM, home insurance and operational service delivery functions Analyse KPI performance, operational data, customer feedback and service trends to identify areas for improvement Investigate root causes of underperformance and identify sustainable, long-term solutions Use data and numerical analysis to prioritise opportunities based on operational impact, customer benefit and commercial value Research, identify and recommend new technologies, systems, reporting tools and innovative approaches to improve service delivery Support the introduction of new processes, systems and ways of working that improve efficiency and customer outcomes Work closely with the Continuous Improvement Lead and operational teams to shape and deliver improvement plans Develop business cases for change, clearly outlining the rationale, expected benefits and return on investment Facilitate workshops, improvement sessions and problem-solving meetings with operational stakeholders Challenge existing ways of working constructively and encourage teams to think differently about service delivery and performance Improve data visibility, reporting capability and performance tracking across the business Produce clear and detailed reports, presentations and dashboards for senior stakeholders Use Microsoft Excel and other Microsoft 365 tools to analyse performance data and present findings Support the development and refinement of KPIs, service measures and reporting frameworks Monitor the success of improvement initiatives, ensuring that changes are embedded and benefits are sustained over time Build strong relationships across operational teams, support functions and senior leadership groups Represent the function at meetings, providing clear updates, recommendations and insight-led reporting Maintain a positive and professional image with key external stakeholders and client representatives Essential Requirements Proven experience within a performance improvement, business improvement, continuous improvement or operational excellence role Strong analytical capability with the ability to interpret large volumes of data and identify trends, risks and opportunities Advanced Microsoft Excel skills and strong understanding of Microsoft 365 tools Experience using data, reporting and numerical analysis to support business decisions and prioritise improvement activity Comfortable researching and identifying new technologies, systems and innovative ways of working Ability to develop business cases, reports and presentations for senior stakeholders Experience facilitating workshops, problem-solving sessions and improvement meetings Strong communication skills with the ability to influence, challenge and engage stakeholders at all levels Highly organised with the ability to manage multiple projects and priorities simultaneously Self-motivated, proactive and able to work independently without the need for direct supervision Strong commercial awareness and the ability to balance customer, operational and financial priorities Degree educated or able to demonstrate a similar level of academic capability Full UK driving licence and willingness to travel frequently across Southern England and to Birmingham office locations Ability to obtain and maintain SC Clearance Desirable Background Experience within housing, facilities management, property services, insurance or customer-focused operational environments Experience using Power BI or similar reporting and visualisation tools Knowledge of continuous improvement methodologies such as Lean, Six Sigma or process mapping Experience working within complex, multi-site or contract-led environments Previous exposure to public sector, defence or accommodation-related contracts Benefits Bonus 5,200 car allowance 25 days annual leave 6% matched pension contribution Private medical cover for self and partner Life assurance at 2x annual salary One professional subscription paid per year
Strategic Partnership Manager Location: This role covers our West Urban patch (Midlands) - mainly Coventry, Dudley, Warwick, Leamington, Kidderminster, Stourbridge and Rugeley. Salary: £69,007 per annum Vacancy Type: Full-time Closing date: 30 April, 2026 As our Strategic Partnership Manager, you will be the operational lead in the delivery of the organisations national customer facing responsive repairs, voids, building services, estate services, planned maintenance and service contracts. Managing and fostering long term strategic relationships with key partners, you will lead and manage a team of Senior Contract Surveyors and ensure excellent customer service is delivered to all Stonewater customers. This role covers our West Urban patch (Midlands) - mainly Coventry, Dudley, Warwick, Leamington, Kidderminster, Stourbridge and Rugeley. The ideal candidate will: Have proven experience of developing long-term strategic partnerships and embedding key values with stakeholders. Have proven experience of leading national multi-disciplined teams across a wide geographical area. Have highly developed communication skills with experience of presenting to a range of audiences. Be able to drive costs down whilst improving economic and social value. Have demonstrable experience of managing large national service budgets. Be comfortable working within a fast-paced role. Have exceptional problem-solving and decision-making skills. Have good IT skills, particularly in Microsoft Excel. Have knowledge of the housing industry, including knowledge of building components and diagnosis of building defects. Have knowledge of building law, regulation, building contracts, contract law and Health & Safety legislation and best practice. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Apr 03, 2026
Full time
Strategic Partnership Manager Location: This role covers our West Urban patch (Midlands) - mainly Coventry, Dudley, Warwick, Leamington, Kidderminster, Stourbridge and Rugeley. Salary: £69,007 per annum Vacancy Type: Full-time Closing date: 30 April, 2026 As our Strategic Partnership Manager, you will be the operational lead in the delivery of the organisations national customer facing responsive repairs, voids, building services, estate services, planned maintenance and service contracts. Managing and fostering long term strategic relationships with key partners, you will lead and manage a team of Senior Contract Surveyors and ensure excellent customer service is delivered to all Stonewater customers. This role covers our West Urban patch (Midlands) - mainly Coventry, Dudley, Warwick, Leamington, Kidderminster, Stourbridge and Rugeley. The ideal candidate will: Have proven experience of developing long-term strategic partnerships and embedding key values with stakeholders. Have proven experience of leading national multi-disciplined teams across a wide geographical area. Have highly developed communication skills with experience of presenting to a range of audiences. Be able to drive costs down whilst improving economic and social value. Have demonstrable experience of managing large national service budgets. Be comfortable working within a fast-paced role. Have exceptional problem-solving and decision-making skills. Have good IT skills, particularly in Microsoft Excel. Have knowledge of the housing industry, including knowledge of building components and diagnosis of building defects. Have knowledge of building law, regulation, building contracts, contract law and Health & Safety legislation and best practice. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Marks Consulting Partners are currently looking for a Service Development Manager to work with one of our Housing Association clients in London. What the Job Will be doing Leading the design, development and continuous improvement of housing services, ensuring they are customer-focused and aligned to strategic objectives Using data, insight and customer feedback to identify trends, drive service improvements and develop new service models Managing service development projects from concept through to implementation, testing new approaches and rolling out successful initiatives Leading on customer engagement, ensuring services are co-produced with residents and reflect their needs and experiences Managing customer insight and empowerment functions to drive organisational impact and improve service delivery Working collaboratively across teams and with external partners to develop and deliver innovative housing solutions Creating process maps, identifying service gaps and implementing improvements to enhance efficiency and customer outcomes Supporting a culture of continuous improvement, innovation and high performance across the organisation Expanding digital capabilities to improve accessibility, efficiency and customer satisfaction Supporting senior leadership in developing new service strategies and delivering key organisational priorities What You Will Need Significant experience in service development, service improvement or transformation within housing or a similar sector Strong analytical and data interpretation skills, with the ability to turn insight into actionable improvements Experience in service design, process mapping and delivering change projects Strong customer engagement experience, with the ability to gather and utilise feedback to shape services Proven track record of improving service performance and delivering measurable outcomes Experience working collaboratively across teams and with external partners Strong leadership and stakeholder management skills Understanding of housing services, customer support models and regulatory frameworks Working towards or holding a CIH Level 5 qualification (or equivalent) desirable
Apr 03, 2026
Full time
Marks Consulting Partners are currently looking for a Service Development Manager to work with one of our Housing Association clients in London. What the Job Will be doing Leading the design, development and continuous improvement of housing services, ensuring they are customer-focused and aligned to strategic objectives Using data, insight and customer feedback to identify trends, drive service improvements and develop new service models Managing service development projects from concept through to implementation, testing new approaches and rolling out successful initiatives Leading on customer engagement, ensuring services are co-produced with residents and reflect their needs and experiences Managing customer insight and empowerment functions to drive organisational impact and improve service delivery Working collaboratively across teams and with external partners to develop and deliver innovative housing solutions Creating process maps, identifying service gaps and implementing improvements to enhance efficiency and customer outcomes Supporting a culture of continuous improvement, innovation and high performance across the organisation Expanding digital capabilities to improve accessibility, efficiency and customer satisfaction Supporting senior leadership in developing new service strategies and delivering key organisational priorities What You Will Need Significant experience in service development, service improvement or transformation within housing or a similar sector Strong analytical and data interpretation skills, with the ability to turn insight into actionable improvements Experience in service design, process mapping and delivering change projects Strong customer engagement experience, with the ability to gather and utilise feedback to shape services Proven track record of improving service performance and delivering measurable outcomes Experience working collaboratively across teams and with external partners Strong leadership and stakeholder management skills Understanding of housing services, customer support models and regulatory frameworks Working towards or holding a CIH Level 5 qualification (or equivalent) desirable
The Housing Options Advisor will provide advice and support to individuals seeking housing assistance, ensuring they understand their options and can access appropriate services. This temporary role in the public sector requires a professional approach to delivering housing solutions. Client Details The organisation is a well-established public sector entity that focuses on delivering essential services to the community. With a strong commitment to supporting residents, the team works collaboratively to address housing needs and ensure access to quality services. Description Provide tailored advice and guidance to individuals on housing options and support services. Conduct assessments to determine eligibility for housing assistance and related schemes. Work closely with internal teams and external agencies to coordinate housing solutions. Maintain accurate records and ensure compliance with relevant housing legislation and policies. Assist with homelessness prevention by offering practical solutions and support to clients. Respond promptly to enquiries and provide high-quality customer service to residents. Prepare and present reports on housing cases as required by the department. Stay updated on changes in housing regulations and best practices within the public sector. Profile A successful Housing Options Advisor should have: Knowledge of housing legislation and homelessness prevention strategies. Experience working in a public sector or property-related environment. Strong organisational skills and attention to detail. Excellent communication and interpersonal abilities. The ability to work effectively under pressure and manage multiple priorities. Proficiency in using relevant IT systems and software for record-keeping and reporting. Job Offer Hourly pay between 15.00 and 18.00, depending on experience. Temporary position offering valuable experience in the public sector. Opportunity to make a meaningful impact within the property department. Work in a supportive and collaborative environment. If you are passionate about helping individuals navigate their housing options, we encourage you to apply for the Housing Options Advisor role today!
Apr 03, 2026
Seasonal
The Housing Options Advisor will provide advice and support to individuals seeking housing assistance, ensuring they understand their options and can access appropriate services. This temporary role in the public sector requires a professional approach to delivering housing solutions. Client Details The organisation is a well-established public sector entity that focuses on delivering essential services to the community. With a strong commitment to supporting residents, the team works collaboratively to address housing needs and ensure access to quality services. Description Provide tailored advice and guidance to individuals on housing options and support services. Conduct assessments to determine eligibility for housing assistance and related schemes. Work closely with internal teams and external agencies to coordinate housing solutions. Maintain accurate records and ensure compliance with relevant housing legislation and policies. Assist with homelessness prevention by offering practical solutions and support to clients. Respond promptly to enquiries and provide high-quality customer service to residents. Prepare and present reports on housing cases as required by the department. Stay updated on changes in housing regulations and best practices within the public sector. Profile A successful Housing Options Advisor should have: Knowledge of housing legislation and homelessness prevention strategies. Experience working in a public sector or property-related environment. Strong organisational skills and attention to detail. Excellent communication and interpersonal abilities. The ability to work effectively under pressure and manage multiple priorities. Proficiency in using relevant IT systems and software for record-keeping and reporting. Job Offer Hourly pay between 15.00 and 18.00, depending on experience. Temporary position offering valuable experience in the public sector. Opportunity to make a meaningful impact within the property department. Work in a supportive and collaborative environment. If you are passionate about helping individuals navigate their housing options, we encourage you to apply for the Housing Options Advisor role today!
This job is being advertised as Community Manager but internally your job title will be Later Living Community Manager We are looking for a Later Living Community Manager to provide high-quality management to one of our Later Living communities. You will support residents to maintain their independence, resolve repairs and maintenance issues, and ensure safety and security across the premises. This role requires excellent communication skills and the ability to build strong relationships with colleagues and external partners. Our Later Living communities provide homes and services to residents generally over 55 years of age who benefit from additional support and security. What you ll do As a Later Living Community Manager, you will be the key point of contact for residents, providing practical assistance and managing their expectations. You will assess residents needs, signpost to specialist services, and identify safeguarding concerns where necessary. You will oversee tenancy sign-ups, support new residents, and maintain accurate case management records. The role involves monitoring repairs and maintenance, supervising contractors, and ensuring compliance with health and safety requirements, including fire safety. You will also foster a sense of community by organising activities that promote wellbeing and engagement, while line-managing a Domestic Assistant/Premises Assistant to maintain high standards of cleanliness. Covering other communities when required and attending training will also form part of your responsibilities. What you ll need Experience supporting vulnerable adults and knowledge of health and social care issues in a residential setting Experience conducting risk assessments and managing housing-related tasks, including reporting repairs and health and safety Strong communication skills, both written and verbal, with proven ability to deliver excellent customer care Competent IT skills, including Microsoft Office and case management systems Ability to work independently, manage multiple priorities, and maintain professional boundaries This role will be based in Embankment Garden, SW3. Please note an enhanced DBS check is required. Why join us? When you join Peabody, you re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. What we offer 30 days annual holiday, plus bank holidays two additional paid volunteering days each year flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance up to 10% pension contribution Please read before applying: You must have the right to work in the UK; we are unable to provide visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. If this sounds like we are right for you and you d love to be part of Peabody, we d like to hear from you. Closing date: 15th April 2026 at midnight.
Apr 03, 2026
Full time
This job is being advertised as Community Manager but internally your job title will be Later Living Community Manager We are looking for a Later Living Community Manager to provide high-quality management to one of our Later Living communities. You will support residents to maintain their independence, resolve repairs and maintenance issues, and ensure safety and security across the premises. This role requires excellent communication skills and the ability to build strong relationships with colleagues and external partners. Our Later Living communities provide homes and services to residents generally over 55 years of age who benefit from additional support and security. What you ll do As a Later Living Community Manager, you will be the key point of contact for residents, providing practical assistance and managing their expectations. You will assess residents needs, signpost to specialist services, and identify safeguarding concerns where necessary. You will oversee tenancy sign-ups, support new residents, and maintain accurate case management records. The role involves monitoring repairs and maintenance, supervising contractors, and ensuring compliance with health and safety requirements, including fire safety. You will also foster a sense of community by organising activities that promote wellbeing and engagement, while line-managing a Domestic Assistant/Premises Assistant to maintain high standards of cleanliness. Covering other communities when required and attending training will also form part of your responsibilities. What you ll need Experience supporting vulnerable adults and knowledge of health and social care issues in a residential setting Experience conducting risk assessments and managing housing-related tasks, including reporting repairs and health and safety Strong communication skills, both written and verbal, with proven ability to deliver excellent customer care Competent IT skills, including Microsoft Office and case management systems Ability to work independently, manage multiple priorities, and maintain professional boundaries This role will be based in Embankment Garden, SW3. Please note an enhanced DBS check is required. Why join us? When you join Peabody, you re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. What we offer 30 days annual holiday, plus bank holidays two additional paid volunteering days each year flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance up to 10% pension contribution Please read before applying: You must have the right to work in the UK; we are unable to provide visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. If this sounds like we are right for you and you d love to be part of Peabody, we d like to hear from you. Closing date: 15th April 2026 at midnight.
Location: Hybrid/London, NW1 Salary: £100,044 - £125,055 per annum plus £5,000 car allowance Hours: 36 per week Contract Type: Permanent Are you a strategic leader who is passionate about delivering exceptional customer service and shaping the future of customer engagement? We're looking for an experienced Head of Contact Centre to lead, inspire and develop a high-performing multi-site Contact Centre and planning operation within a dynamic Housing Association. In this pivotal leadership role, you'll provide strategic oversight across customer contact, resource planning and repairs planning functions. You'll be responsible for ensuring operational excellence while consistently delivering and exceeding the targets set out in the annual business plan. By championing a truly customer-centric culture, you'll help ensure that services not only meet regulatory requirements but also deliver a seamless and positive experience for every resident. You'll lead a large and complex customer service function, planning and organising activity to achieve high service standards and compliance with Consumer Standards. Working closely with senior stakeholders across the organisation, you'll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre and planning teams. We're looking for a leader who combines strategic thinking with operational expertise. You'll bring senior-level experience in customer service management and strategy within a commercially focused environment, alongside a strong understanding of the social housing landscape. Your knowledge of housing legislation, regulatory expectations, and best practice in modern omni-channel contact environments will ensure the service remains compliant, forward-thinking and responsive to residents' needs. Most importantly, you'll be a confident change leader, someone who can drive transformation, embed new ways of working and inspire teams to embrace innovation while maintaining a relentless focus on customer experience. This is an exciting opportunity to shape the future of customer engagement, influence organisational strategy, and make a meaningful difference to the experience of residents every day. If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more. Closing Date: Sunday 19th April 2026 at midnight. At Clarion Housing Group, we support the responsible use of AI. This is a hybrid role with a base location at our head office in London. Candidates will be expected to work from the office 1-2 days a week and travel to Maidstone when required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Apr 03, 2026
Full time
Location: Hybrid/London, NW1 Salary: £100,044 - £125,055 per annum plus £5,000 car allowance Hours: 36 per week Contract Type: Permanent Are you a strategic leader who is passionate about delivering exceptional customer service and shaping the future of customer engagement? We're looking for an experienced Head of Contact Centre to lead, inspire and develop a high-performing multi-site Contact Centre and planning operation within a dynamic Housing Association. In this pivotal leadership role, you'll provide strategic oversight across customer contact, resource planning and repairs planning functions. You'll be responsible for ensuring operational excellence while consistently delivering and exceeding the targets set out in the annual business plan. By championing a truly customer-centric culture, you'll help ensure that services not only meet regulatory requirements but also deliver a seamless and positive experience for every resident. You'll lead a large and complex customer service function, planning and organising activity to achieve high service standards and compliance with Consumer Standards. Working closely with senior stakeholders across the organisation, you'll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre and planning teams. We're looking for a leader who combines strategic thinking with operational expertise. You'll bring senior-level experience in customer service management and strategy within a commercially focused environment, alongside a strong understanding of the social housing landscape. Your knowledge of housing legislation, regulatory expectations, and best practice in modern omni-channel contact environments will ensure the service remains compliant, forward-thinking and responsive to residents' needs. Most importantly, you'll be a confident change leader, someone who can drive transformation, embed new ways of working and inspire teams to embrace innovation while maintaining a relentless focus on customer experience. This is an exciting opportunity to shape the future of customer engagement, influence organisational strategy, and make a meaningful difference to the experience of residents every day. If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more. Closing Date: Sunday 19th April 2026 at midnight. At Clarion Housing Group, we support the responsible use of AI. This is a hybrid role with a base location at our head office in London. Candidates will be expected to work from the office 1-2 days a week and travel to Maidstone when required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Working Supervisor High Wycombe 45,000 + Call-Out & Overtime Monday to Friday (40 hours) We are currently recruiting on behalf of a well-established contractor delivering responsive maintenance services across secure residential estates in the South East. They are seeking an experienced Working Supervisor to join their team in High Wycombe. This is a hands-on role, ideal for a technically strong supervisor who leads from the front and is confident working in occupied residential environments. The Role You will oversee a team of operatives delivering responsive maintenance works, ensuring jobs are completed safely, efficiently, and to a high standard. Alongside supervision, you'll provide technical support, carry out quality checks, and act as the key point of contact for operational issues. Key Responsibilities Supervise day-to-day maintenance works across your patch Monitor performance, productivity, and job completion standards Carry out site visits, quality inspections, and assurance checks Provide technical guidance and support fault diagnosis Ensure compliance with all Health & Safety regulations Deliver toolbox talks and maintain accurate H&S records Support customer issue resolution and service delivery Manage team performance, attendance, and development Work closely with scheduling teams to drive efficiency Participate in an on-call rota About You Essential: SSSTS (minimum) - SMSTS desirable Valid CSCS Supervisor Card City & Guilds / NVQ Level 2 or 3 in a relevant trade Proven experience as a Working Supervisor or Foreman Background in responsive maintenance within occupied homes Strong Health & Safety knowledge Experience working to KPIs and service standards IT literate (CAFM / job management systems) Full UK Driving Licence Eligible for Security Clearance Desirable: Experience in MOD, social housing, or local authority contracts Multi-trade background Experience in secure or highly regulated environments Package & Benefits Salary: 45,000 On-call allowance: 150 per week Call-out fee: 35 + applicable overtime rates Overtime rates: Mon-Fri: x1 Saturday: x1.5 Sunday: x2 This is an excellent opportunity to join a growing organisation with long-term contracts and strong career prospects. Apply today!
Apr 03, 2026
Full time
Working Supervisor High Wycombe 45,000 + Call-Out & Overtime Monday to Friday (40 hours) We are currently recruiting on behalf of a well-established contractor delivering responsive maintenance services across secure residential estates in the South East. They are seeking an experienced Working Supervisor to join their team in High Wycombe. This is a hands-on role, ideal for a technically strong supervisor who leads from the front and is confident working in occupied residential environments. The Role You will oversee a team of operatives delivering responsive maintenance works, ensuring jobs are completed safely, efficiently, and to a high standard. Alongside supervision, you'll provide technical support, carry out quality checks, and act as the key point of contact for operational issues. Key Responsibilities Supervise day-to-day maintenance works across your patch Monitor performance, productivity, and job completion standards Carry out site visits, quality inspections, and assurance checks Provide technical guidance and support fault diagnosis Ensure compliance with all Health & Safety regulations Deliver toolbox talks and maintain accurate H&S records Support customer issue resolution and service delivery Manage team performance, attendance, and development Work closely with scheduling teams to drive efficiency Participate in an on-call rota About You Essential: SSSTS (minimum) - SMSTS desirable Valid CSCS Supervisor Card City & Guilds / NVQ Level 2 or 3 in a relevant trade Proven experience as a Working Supervisor or Foreman Background in responsive maintenance within occupied homes Strong Health & Safety knowledge Experience working to KPIs and service standards IT literate (CAFM / job management systems) Full UK Driving Licence Eligible for Security Clearance Desirable: Experience in MOD, social housing, or local authority contracts Multi-trade background Experience in secure or highly regulated environments Package & Benefits Salary: 45,000 On-call allowance: 150 per week Call-out fee: 35 + applicable overtime rates Overtime rates: Mon-Fri: x1 Saturday: x1.5 Sunday: x2 This is an excellent opportunity to join a growing organisation with long-term contracts and strong career prospects. Apply today!
Metropolitan Thames Valley
Radcliffe-on-trent, Nottinghamshire
Housing with Support Manager Nottingham, 30 Hours Salary £29,189 - £30,726 (Part Time £24,580.80) About Us Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare, and collaborate to ensure we achieve this People Powered Living. This role Metropolitan Thames Valley are currently looking for an enthusiastic Housing specialist to join as on-site Housing with Support Managers in the Midlands area. The role at Rawlings Court is a part time post at 25 Hours per week over 5 days Monday to Friday. This role has a requirement to take part on an on-call rota there is extra renumeration payment for this. We ask that all applicants have a full driving licence and a car to use for work purposes. As the Housing with Support Manager your main responsibilities will include the safe and effective running of your housing scheme. You will be the single point of access for customers regarding all housing and support related queries. You will be a positive and professional representation of the organisation, to customers, visitors, contractors, other professionals, and key stakeholders. All the customers are aged 55 and above requiring support to maintain a dignified level of independence. This includes a single service plus several residences in close proximity to the service but living in the community. While not all customers will be receiving care from Metropolitan Thames Valley, this may be provided by third parties, and you will be a point of contact for these providers. What you'll need to succeed As you will be the on-site manager, experience is essential as you will be the go-to person. You will often be lone working and while there is a wider team to support you on a day-to-day basis you will be responsible for making the decision. To be considered for interview your CV must demonstrate: - 1) Experience and awareness of the wellbeing and housing needs of vulnerable older persons 2) The ability to take a positive approach to problem solving and be decisive in your own decisions 3) A good understanding of Housing Management responsibilities and tenancy agreements rightsand obligations 4) Knowledge and understanding of the relevant legislation relevant to this customer group 5) Demonstrate a good understanding of customer service 6) Good awareness of adult safeguarding procedures and responsibilities What you need to do now If you're interested in this role, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. Interview date and location TBC Our promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations. To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Adult Barred list, once an offer of employment is made. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Apr 03, 2026
Full time
Housing with Support Manager Nottingham, 30 Hours Salary £29,189 - £30,726 (Part Time £24,580.80) About Us Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare, and collaborate to ensure we achieve this People Powered Living. This role Metropolitan Thames Valley are currently looking for an enthusiastic Housing specialist to join as on-site Housing with Support Managers in the Midlands area. The role at Rawlings Court is a part time post at 25 Hours per week over 5 days Monday to Friday. This role has a requirement to take part on an on-call rota there is extra renumeration payment for this. We ask that all applicants have a full driving licence and a car to use for work purposes. As the Housing with Support Manager your main responsibilities will include the safe and effective running of your housing scheme. You will be the single point of access for customers regarding all housing and support related queries. You will be a positive and professional representation of the organisation, to customers, visitors, contractors, other professionals, and key stakeholders. All the customers are aged 55 and above requiring support to maintain a dignified level of independence. This includes a single service plus several residences in close proximity to the service but living in the community. While not all customers will be receiving care from Metropolitan Thames Valley, this may be provided by third parties, and you will be a point of contact for these providers. What you'll need to succeed As you will be the on-site manager, experience is essential as you will be the go-to person. You will often be lone working and while there is a wider team to support you on a day-to-day basis you will be responsible for making the decision. To be considered for interview your CV must demonstrate: - 1) Experience and awareness of the wellbeing and housing needs of vulnerable older persons 2) The ability to take a positive approach to problem solving and be decisive in your own decisions 3) A good understanding of Housing Management responsibilities and tenancy agreements rightsand obligations 4) Knowledge and understanding of the relevant legislation relevant to this customer group 5) Demonstrate a good understanding of customer service 6) Good awareness of adult safeguarding procedures and responsibilities What you need to do now If you're interested in this role, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV. Interview date and location TBC Our promise All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations. To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Adult Barred list, once an offer of employment is made. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
This role has a starting salary of £27,634 per annum, based on a 36 hour working week. For working 14.4 hours per week, the pro rata salary is £11,053.60 per annum. We are excited to be recruiting a full time and a part time (2 days per week) MARAC (Multi-Agency Risk Assessment Conference) Administrator to join our fantastic team based at Woodhatch Place in Reigate. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role Do you feel passionate about ensuring that families experiencing domestic abuse receive the support they need in a timely way? Are you looking for an opportunity to gain experience of working within a multi professional environment? MARAC is a Multi-Agency Risk Assessment Conference and is a meeting where information is shared on the highest risk domestic abuse cases between representatives of local police, health, child protection, housing practitioners, Independent Domestic Violence Advisors (IDVAs), probation and other specialists from the statutory and voluntary sectors. We are looking for individuals who have an awareness of domestic abuse and how it can impact on victims and their children, and who want to ensure that they receive timely support. Working as an integral part of the team you will protect and uphold the safety and security (including Health and Safety) of the service users, staff, volunteers and buildings, and the confidentiality of records and other information in line with data protection, as well as the rights of women and children experiencing domestic abuse. You will be proactive, solution-focused, and responsible for personal learning and development, including keeping up to date on relevant research and legislation, and participating in supervision, training and meetings as required. We're looking for people who can work across teams and undertake such other duties, appropriate to the grade and character of the work, as may reasonably be expected. Key tasks you would undertake as part of this role include but are not limited to: Supporting the work of MARACs, meetings and workshops. This involves arranging dates of meetings; compiling agendas; checking and co-ordinating agendas and other papers; making necessary arrangements for meetings, including securing venues, displaying public notices; supporting the chair, inviting guests and distributing and despatching on time all necessary papers; attending meetings; drafting minutes and reports; and co-ordinating such follow-up action as may be necessary. Attending, delivering and participating in training, meetings and seminars and to organise and deliver training, briefings and presentations for partners and representatives. Interpreting, collating and analysing complex information/statistics in relation to the service area for the ongoing monitoring of performance/progress. Keeping records up to date, providing reports as required and monitoring performance against strategic objectives and relevant indicators. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Ability to work with others to achieve objectives and provide excellent customer service Good written and oral communication skills with the ability to build sound relationships with staff and customers Understand the need for confidentiality Ability to prioritise and plan own workload in the context of conflicting priorities. To apply, we request that you submit a CV and you will be asked the following 4 questions: What are your motivations for applying for this role? What do you understand about the purpose and function of a MARAC? Describe a time you managed a large volume of sensitive or confidential information. How did you ensure accuracy and security? Describe your experience working within statutory organisations in a multi-agency context. How have you navigated the complexities of multi-agency collaboration, and can you provide an example of a successful outcome resulting from such collaboration? The job advert closes at 23:59 on 05/04/2026 with interviews planned for 23/03/2026. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 03, 2026
Full time
This role has a starting salary of £27,634 per annum, based on a 36 hour working week. For working 14.4 hours per week, the pro rata salary is £11,053.60 per annum. We are excited to be recruiting a full time and a part time (2 days per week) MARAC (Multi-Agency Risk Assessment Conference) Administrator to join our fantastic team based at Woodhatch Place in Reigate. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role Do you feel passionate about ensuring that families experiencing domestic abuse receive the support they need in a timely way? Are you looking for an opportunity to gain experience of working within a multi professional environment? MARAC is a Multi-Agency Risk Assessment Conference and is a meeting where information is shared on the highest risk domestic abuse cases between representatives of local police, health, child protection, housing practitioners, Independent Domestic Violence Advisors (IDVAs), probation and other specialists from the statutory and voluntary sectors. We are looking for individuals who have an awareness of domestic abuse and how it can impact on victims and their children, and who want to ensure that they receive timely support. Working as an integral part of the team you will protect and uphold the safety and security (including Health and Safety) of the service users, staff, volunteers and buildings, and the confidentiality of records and other information in line with data protection, as well as the rights of women and children experiencing domestic abuse. You will be proactive, solution-focused, and responsible for personal learning and development, including keeping up to date on relevant research and legislation, and participating in supervision, training and meetings as required. We're looking for people who can work across teams and undertake such other duties, appropriate to the grade and character of the work, as may reasonably be expected. Key tasks you would undertake as part of this role include but are not limited to: Supporting the work of MARACs, meetings and workshops. This involves arranging dates of meetings; compiling agendas; checking and co-ordinating agendas and other papers; making necessary arrangements for meetings, including securing venues, displaying public notices; supporting the chair, inviting guests and distributing and despatching on time all necessary papers; attending meetings; drafting minutes and reports; and co-ordinating such follow-up action as may be necessary. Attending, delivering and participating in training, meetings and seminars and to organise and deliver training, briefings and presentations for partners and representatives. Interpreting, collating and analysing complex information/statistics in relation to the service area for the ongoing monitoring of performance/progress. Keeping records up to date, providing reports as required and monitoring performance against strategic objectives and relevant indicators. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Ability to work with others to achieve objectives and provide excellent customer service Good written and oral communication skills with the ability to build sound relationships with staff and customers Understand the need for confidentiality Ability to prioritise and plan own workload in the context of conflicting priorities. To apply, we request that you submit a CV and you will be asked the following 4 questions: What are your motivations for applying for this role? What do you understand about the purpose and function of a MARAC? Describe a time you managed a large volume of sensitive or confidential information. How did you ensure accuracy and security? Describe your experience working within statutory organisations in a multi-agency context. How have you navigated the complexities of multi-agency collaboration, and can you provide an example of a successful outcome resulting from such collaboration? The job advert closes at 23:59 on 05/04/2026 with interviews planned for 23/03/2026. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
