Assistant Sales and Marketing Manager £34,000+ Office-based Staffordshire We are recruiting on behalf of an established engineering and manufacturing business in Staffordshire for an Assistant Sales and Marketing Manager. This is an office-based role within a technical, build-to-order environment, supporting sales operations and marketing activity across UK and international customers. This position would suit someone with experience in a similar engineering or manufacturing setting who enjoys a varied, commercially focused role. The Role Supporting the Sales and Marketing Manager, you will be responsible for the smooth running of day-to-day sales administration while contributing to marketing initiatives and customer engagement. Key responsibilities include: Processing customer enquiries, quotations, and sales orders Liaising with customers, agents, and distributors Following up open sales leads and supporting sales performance Maintaining CRM systems and sales data Preparing order acknowledgements, shipping documentation, and invoices Managing sales inboxes and responding to enquiries Producing regular sales and intake reports Providing cover for other sales team members when required Handling inbound calls and email correspondence Supporting customer visits and meetings onsite Marketing Support Assisting with marketing campaigns, exhibitions, and trade events Updating website content and social media platforms Coordinating marketing materials such as brochures and newsletters Supporting email marketing and digital activity Carrying out basic market and competitor research About You Previous experience in sales administration, commercial support, or marketing Experience within an engineering, manufacturing, or technical environment Strong organisational skills with excellent attention to detail Confident written and verbal communication skills Competent with Microsoft Office and CRM systems Proactive, reliable, and comfortable managing multiple priorities Package Salary £34,000+ depending on experience 25 days annual leave plus bank holidays Pension scheme Training and long-term career development Stable, supportive working environment
Feb 04, 2026
Full time
Assistant Sales and Marketing Manager £34,000+ Office-based Staffordshire We are recruiting on behalf of an established engineering and manufacturing business in Staffordshire for an Assistant Sales and Marketing Manager. This is an office-based role within a technical, build-to-order environment, supporting sales operations and marketing activity across UK and international customers. This position would suit someone with experience in a similar engineering or manufacturing setting who enjoys a varied, commercially focused role. The Role Supporting the Sales and Marketing Manager, you will be responsible for the smooth running of day-to-day sales administration while contributing to marketing initiatives and customer engagement. Key responsibilities include: Processing customer enquiries, quotations, and sales orders Liaising with customers, agents, and distributors Following up open sales leads and supporting sales performance Maintaining CRM systems and sales data Preparing order acknowledgements, shipping documentation, and invoices Managing sales inboxes and responding to enquiries Producing regular sales and intake reports Providing cover for other sales team members when required Handling inbound calls and email correspondence Supporting customer visits and meetings onsite Marketing Support Assisting with marketing campaigns, exhibitions, and trade events Updating website content and social media platforms Coordinating marketing materials such as brochures and newsletters Supporting email marketing and digital activity Carrying out basic market and competitor research About You Previous experience in sales administration, commercial support, or marketing Experience within an engineering, manufacturing, or technical environment Strong organisational skills with excellent attention to detail Confident written and verbal communication skills Competent with Microsoft Office and CRM systems Proactive, reliable, and comfortable managing multiple priorities Package Salary £34,000+ depending on experience 25 days annual leave plus bank holidays Pension scheme Training and long-term career development Stable, supportive working environment
About the Role Grade Level (for internal use): 15 The S&P Enterprise Architecture office is a newly established capability that provides technology, system and data alignment, control, and insight across all divisions and corporate functions of S&P Global. The office is orientated around five strategic principles: A Single View of Enterprise Architecture - Develop and maintain a consolidated view of systems, data, and technology assets (current and future state) to support investment and integration decisions. Evolve Common Governance & Standards - Evolve and embed enterprise-level governance and standards building on existing TDOC and ARB processes. Enable Enterprise-Scale Data, AI, & Agentic Capabilities - Coordinate architecture for AI and agentic solutions to ensure responsible adoption and shared value across business units. Develop Architecture Capability and Community - Build an empowered network of architects across divisions and functions with shared ways of working, tools, architecture principles and frameworks. Deliver Measurable Business Alignment & Value - Enable Technology Value realization and demonstrate clear outcomes such as cost savings through reduced duplication, enhanced Productivity through improved time-to-market, and Efficiency through optimized investment. The office is newly formed as part of the company's strategy to more tightly align technology, business functions and data assets to accelerate AI readiness of the entire technology estate. The office has oversight of all aspects of technology: from IT and business systems through to product platforms. As part of this new office, multiple roles will be recruited across levels. Each role will be assigned to any of the 3 priority capabilities, with a possibility of role rotation, to enable a well-rounded team: Strategy and Program: To set overall direction and interact with key initiatives across S&P, driving synergy and efficiency optimization including strategy and transformation roadmap for future state EA artifacts Governance and Community : To run and embed governance and activate the architecture community through ARBs, TDAs, and other related processes. Establishing cohesive definitions and effective ways of working, including aligning the Divisions towards the standards of the future state EA artifacts Assets and Tooling : To own architecture tool(s) and drive transparent documentation of multiple architectural assets and best practices, including the implementation and ownership of future state EA artifacts. The Impact: As an Enterprise Architect, you will report to the S&P Global Head of Enterprise Architecture and will be part of the newly formed S&P EA office. You will support 150 architects across the Divisions, driving alignment between technical solutions and business needs, fostering a culture of innovation, and overseeing the seamless integration of governance processes to support scalable and unified technology, data and product outcomes throughout S&P Global. Responsibilities and Impact: Support the development, maintenance, and governance of enterprise-wide architectures across business, capability, information, technical, and solution domains. Collaborate with senior executives to define the enterprise architecture vision and strategy. Translate business and digital strategies into actionable transformation roadmaps and architecture frameworks. Guide and govern the delivery of architecture guidance to project teams and establish architectural direction for key strategic initiatives across the Divisions. Develop architectural approach & principles and manage large-scale transformation programs. Design strategy and oversee the transformation to future state EA standards, artifacts and tools across the enterprise. Support the architecture across major domains: business, application, data, and infrastructure/technology (cloud, edge, streaming, SaaS/PaaS). Oversee the "as is" assessment, design target "to be" architecture, and build transition roadmap for the enterprise, that is compatible for next-gen technology advancement such as Agentic AI, Quantum Computing. Drive sustainable and responsible AI practices Define and drive the innovation strategy and process, ensuring new technology adoption, such as Generative AI, are leveraged effectively to generate measurable business value. Oversee EA implementation activities, ensuring measurable improvements in time-to-market, cost efficiency, and technology alignment. Drive alignment of acquisition/integration strategy (M&A) with architectural frameworks and standardized migration templates to ensure smooth architectural integration of new businesses, participating in due diligence as necessary. Required Skills, Experience, and Knowledge: As an Enterprise Architect: Expert knowledge of established architecture frameworks (e.g., TOGAF, Gartner or Zachman) and their application in driving enterprise-level standards and compliance. Demonstrated ability to influence and partner with senior Product, Technology, and Business leaders to align technology & architectural decisions with investment prioritization. Critically a focus on servant leadership, ensuring that EA is not perceived as an ivory tower practice. Deep expertise in one or more core architectural domains: Data Architecture, Cloud Platforms (AWS, Azure, or GCP), Microservices, or API-led architecture. Strategic partnership lens, with understanding of entire data & software lifecycle, to enable comprehensive support of Divisional needs. Significant, hands-on experience with major Enterprise Architecture management tools (e.g., LeanIX, Ardoq, Alfabet, or equivalent). Experience in media/information services or related domains is highly desirable (e.g., content delivery, subscription models, rights/licensing systems, real-time analytics, digital platforms). 15+ years of experience in enterprise architecture or related fields, demonstrating a strong track record of leading architectural initiatives and driving business value through technology alignment. Bachelor's degree in computer science, Information Systems, or related discipline; Master's or MBA is a plus. Relevant architecture certifications desirable. As the Strategy & Program team: Expertise in strategy formulation and large-scale Transformation execution (including cloud migration, platform consolidation, M&A integration). Proven experience translating complex business strategy priorities (e.g., cloud delivery, subscription models, Generative AI adoption) into tangible Transformation roadmaps, architectural guidelines and implementation plans. Proven track record of collaborating with CxOs and senior leadership to develop the "north star" vision & mission and support aligning technology strategy to the organization/business goals. Proven experience leading or facilitating the creation of governing principles to guide information, technology, and solution decision-making. Expertise in developing clear Points of View on technology, industry, and market trends, and determining their quantifiable potential impact on the enterprise. Advanced skill in leading the identification and analysis of enterprise business drivers to derive comprehensive BITS (business, information, technical, and solution) architecture requirements. Excellent communication, stakeholder management, networking and influencing skills at C level and globally distributed teams. Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $220,656 to $325,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here () . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work . click apply for full job details
Feb 04, 2026
Full time
About the Role Grade Level (for internal use): 15 The S&P Enterprise Architecture office is a newly established capability that provides technology, system and data alignment, control, and insight across all divisions and corporate functions of S&P Global. The office is orientated around five strategic principles: A Single View of Enterprise Architecture - Develop and maintain a consolidated view of systems, data, and technology assets (current and future state) to support investment and integration decisions. Evolve Common Governance & Standards - Evolve and embed enterprise-level governance and standards building on existing TDOC and ARB processes. Enable Enterprise-Scale Data, AI, & Agentic Capabilities - Coordinate architecture for AI and agentic solutions to ensure responsible adoption and shared value across business units. Develop Architecture Capability and Community - Build an empowered network of architects across divisions and functions with shared ways of working, tools, architecture principles and frameworks. Deliver Measurable Business Alignment & Value - Enable Technology Value realization and demonstrate clear outcomes such as cost savings through reduced duplication, enhanced Productivity through improved time-to-market, and Efficiency through optimized investment. The office is newly formed as part of the company's strategy to more tightly align technology, business functions and data assets to accelerate AI readiness of the entire technology estate. The office has oversight of all aspects of technology: from IT and business systems through to product platforms. As part of this new office, multiple roles will be recruited across levels. Each role will be assigned to any of the 3 priority capabilities, with a possibility of role rotation, to enable a well-rounded team: Strategy and Program: To set overall direction and interact with key initiatives across S&P, driving synergy and efficiency optimization including strategy and transformation roadmap for future state EA artifacts Governance and Community : To run and embed governance and activate the architecture community through ARBs, TDAs, and other related processes. Establishing cohesive definitions and effective ways of working, including aligning the Divisions towards the standards of the future state EA artifacts Assets and Tooling : To own architecture tool(s) and drive transparent documentation of multiple architectural assets and best practices, including the implementation and ownership of future state EA artifacts. The Impact: As an Enterprise Architect, you will report to the S&P Global Head of Enterprise Architecture and will be part of the newly formed S&P EA office. You will support 150 architects across the Divisions, driving alignment between technical solutions and business needs, fostering a culture of innovation, and overseeing the seamless integration of governance processes to support scalable and unified technology, data and product outcomes throughout S&P Global. Responsibilities and Impact: Support the development, maintenance, and governance of enterprise-wide architectures across business, capability, information, technical, and solution domains. Collaborate with senior executives to define the enterprise architecture vision and strategy. Translate business and digital strategies into actionable transformation roadmaps and architecture frameworks. Guide and govern the delivery of architecture guidance to project teams and establish architectural direction for key strategic initiatives across the Divisions. Develop architectural approach & principles and manage large-scale transformation programs. Design strategy and oversee the transformation to future state EA standards, artifacts and tools across the enterprise. Support the architecture across major domains: business, application, data, and infrastructure/technology (cloud, edge, streaming, SaaS/PaaS). Oversee the "as is" assessment, design target "to be" architecture, and build transition roadmap for the enterprise, that is compatible for next-gen technology advancement such as Agentic AI, Quantum Computing. Drive sustainable and responsible AI practices Define and drive the innovation strategy and process, ensuring new technology adoption, such as Generative AI, are leveraged effectively to generate measurable business value. Oversee EA implementation activities, ensuring measurable improvements in time-to-market, cost efficiency, and technology alignment. Drive alignment of acquisition/integration strategy (M&A) with architectural frameworks and standardized migration templates to ensure smooth architectural integration of new businesses, participating in due diligence as necessary. Required Skills, Experience, and Knowledge: As an Enterprise Architect: Expert knowledge of established architecture frameworks (e.g., TOGAF, Gartner or Zachman) and their application in driving enterprise-level standards and compliance. Demonstrated ability to influence and partner with senior Product, Technology, and Business leaders to align technology & architectural decisions with investment prioritization. Critically a focus on servant leadership, ensuring that EA is not perceived as an ivory tower practice. Deep expertise in one or more core architectural domains: Data Architecture, Cloud Platforms (AWS, Azure, or GCP), Microservices, or API-led architecture. Strategic partnership lens, with understanding of entire data & software lifecycle, to enable comprehensive support of Divisional needs. Significant, hands-on experience with major Enterprise Architecture management tools (e.g., LeanIX, Ardoq, Alfabet, or equivalent). Experience in media/information services or related domains is highly desirable (e.g., content delivery, subscription models, rights/licensing systems, real-time analytics, digital platforms). 15+ years of experience in enterprise architecture or related fields, demonstrating a strong track record of leading architectural initiatives and driving business value through technology alignment. Bachelor's degree in computer science, Information Systems, or related discipline; Master's or MBA is a plus. Relevant architecture certifications desirable. As the Strategy & Program team: Expertise in strategy formulation and large-scale Transformation execution (including cloud migration, platform consolidation, M&A integration). Proven experience translating complex business strategy priorities (e.g., cloud delivery, subscription models, Generative AI adoption) into tangible Transformation roadmaps, architectural guidelines and implementation plans. Proven track record of collaborating with CxOs and senior leadership to develop the "north star" vision & mission and support aligning technology strategy to the organization/business goals. Proven experience leading or facilitating the creation of governing principles to guide information, technology, and solution decision-making. Expertise in developing clear Points of View on technology, industry, and market trends, and determining their quantifiable potential impact on the enterprise. Advanced skill in leading the identification and analysis of enterprise business drivers to derive comprehensive BITS (business, information, technical, and solution) architecture requirements. Excellent communication, stakeholder management, networking and influencing skills at C level and globally distributed teams. Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $220,656 to $325,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here () . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work . click apply for full job details
Quality Engineer (mechanical /precision engineering) c£up to 55k South East Permanent ABJ7649 As an experienced Quality Engineer with a strong background in precision manufacturing ideally from an aerospace or subcontract machining environment. The principal purpose of the Quality Engineer is to deliver professional quality engineering service to the business with primary focus on Manufacturing Quality control requirements. PRINCIPAL ACCOUNTABILITIES: Liaising with Customers and Suppliers on quality related issues Manufacturing liaison and reporting shortfalls to Manufacturing supervision. Training Operators in all aspects of inspection techniques and equipment. Including the preparation of inspection equipment work instruction. Assisting in effective management of the entire measurement and test equipment / calibration system. Setting of adjustable M&TE for use by Manufacturing Operators. Recommending and pursuing (when sanctioned) improvements to both Inspection and Quality techniques and equipment. Translation of Customer quality requirements into detailed Manufacturing Instructions. Compiling routine final inspection trend analysis and reports. Compilation of Inspection report blanks. Managing Non-Conformances and Customer Complaints through 8Ds/5Whys Compilation and submission of various Customer documentation packs System and process audits up to completion as scheduled. Supplier audits including reporting and recommendations. Customer & Supplier liaison on specific quality issues. Creation of Quality Control Plans/LTQRS on specific customer projects. QUALIFICATIONS & EXPERIENCE: HNC/HND, Degree level or equivalent mechanical engineering educational apprenticeship or similar Recent commercial experience in a Quality Engineering or equivalent technical role. Be mechanically trained, with a solid understanding of inspection techniques and the ability to interpret complex engineering drawings and determine appropriate measuring techniques. The ability to produce credible inspection and associated reports. Preferred: A good knowledge of programming CMMs, supported by a certificate of competence in CMM programming issued by the CMM manufacturer or agent. PC-DMIS programming ability. PC-DMIS Level 2. CMM: Hexagon S Chrome with tactile & laser heads ISO 9000 Auditor qualification Be capable of producing detailed inspection and quality reports, and liaising confidently with customers and suppliers. Have experience managing non-conformances, calibration systems, and supporting audits (internal and supplier). Be proficient with Microsoft Office and comfortable training others in inspection or quality-related processes. The benefits package: Salary: c£45 50k p.a. Holidays: 23 days + 8 Bank Holidays Pension: 4% matched scheme (after probation 3m). To Apply Please contact Alison Basson ABJ7649, and call on (phone number removed), (phone number removed) or reply via email, entering the job title and reference code in the subject field to
Feb 04, 2026
Full time
Quality Engineer (mechanical /precision engineering) c£up to 55k South East Permanent ABJ7649 As an experienced Quality Engineer with a strong background in precision manufacturing ideally from an aerospace or subcontract machining environment. The principal purpose of the Quality Engineer is to deliver professional quality engineering service to the business with primary focus on Manufacturing Quality control requirements. PRINCIPAL ACCOUNTABILITIES: Liaising with Customers and Suppliers on quality related issues Manufacturing liaison and reporting shortfalls to Manufacturing supervision. Training Operators in all aspects of inspection techniques and equipment. Including the preparation of inspection equipment work instruction. Assisting in effective management of the entire measurement and test equipment / calibration system. Setting of adjustable M&TE for use by Manufacturing Operators. Recommending and pursuing (when sanctioned) improvements to both Inspection and Quality techniques and equipment. Translation of Customer quality requirements into detailed Manufacturing Instructions. Compiling routine final inspection trend analysis and reports. Compilation of Inspection report blanks. Managing Non-Conformances and Customer Complaints through 8Ds/5Whys Compilation and submission of various Customer documentation packs System and process audits up to completion as scheduled. Supplier audits including reporting and recommendations. Customer & Supplier liaison on specific quality issues. Creation of Quality Control Plans/LTQRS on specific customer projects. QUALIFICATIONS & EXPERIENCE: HNC/HND, Degree level or equivalent mechanical engineering educational apprenticeship or similar Recent commercial experience in a Quality Engineering or equivalent technical role. Be mechanically trained, with a solid understanding of inspection techniques and the ability to interpret complex engineering drawings and determine appropriate measuring techniques. The ability to produce credible inspection and associated reports. Preferred: A good knowledge of programming CMMs, supported by a certificate of competence in CMM programming issued by the CMM manufacturer or agent. PC-DMIS programming ability. PC-DMIS Level 2. CMM: Hexagon S Chrome with tactile & laser heads ISO 9000 Auditor qualification Be capable of producing detailed inspection and quality reports, and liaising confidently with customers and suppliers. Have experience managing non-conformances, calibration systems, and supporting audits (internal and supplier). Be proficient with Microsoft Office and comfortable training others in inspection or quality-related processes. The benefits package: Salary: c£45 50k p.a. Holidays: 23 days + 8 Bank Holidays Pension: 4% matched scheme (after probation 3m). To Apply Please contact Alison Basson ABJ7649, and call on (phone number removed), (phone number removed) or reply via email, entering the job title and reference code in the subject field to
Location Birmingham, Bristol, Manchester, Swindon About the job Job summary The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we're dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Job description Are you ready to play a pivotal role in shaping the future of how we collaborate with our suppliers, partners, clients and customers? We are looking for an experienced and forward thinking Senior Business Analyst to lead the implementation of Microsoft 365 and the migration from Google Workspace across our organisation. This role will spearhead the implementation of cutting edge Generative AI and Agentic AI capabilities using Microsoft Copilot and Microsoft Copilot Studio to empower business users with intelligent automation and integrate with other enterprise platforms such as Salesforce, ServiceNow and Dynamics 365. This role will help with implementation of Microsoft Power Platform to design low-code/no-code solutions that streamline workflows and lead on the deployment of Microsoft Purview for data governance, Microsoft Defender for cloud app and endpoint security and Microsoft Sentinel to build a world-class SIEM/SOC. This role will be responsible for gathering business requirements, analysing business processes and collaborating with cross-functional teams to ensure a smooth migration and successful deployment of all Microsoft 365 digital services. This role will involve strategic planning, and ensuring the alignment of the migration with business goals. If you are passionate about digital transformation, optimising business processes, and delivering innovative solutions using AI that drive tangible business outcomes, we want to hear from you! While This Role Matters : This is not just another migration project. This is your opportunity to: Lead a Mission-Critical Transformation - Play a key role in how our organisation adopts the tools that will define how we collaborate, innovate and operate for years to come. Drive Real Change - Work closely with key decision-makers to shape processes that will have a direct impact on business productivity, employee satisfaction, and our competitive edge in creating a truly digital employee experience. Empower the Workforce - Help us empower our teams by ensuring that they have access to the best tools and knowledge to succeed in the new digital workplace. If you are ready to lead a key digital transformation project and be a part of something big, we'd love to hear from you! This is your chance to lead change , innovate , and make a lasting impact on how our teams collaborate and succeed. Apply now and be the driver behind the transformation! KEY RESPONSIBILITIES: Business Analysis Requirements and Specifications (Functional & Technical) Elicit business, stakeholder and solution (functional/non-functional) requirements and prepare business requirements documents. Translate business needs into functional specifications for developers and solution architects, ensuring the technical implementation is aligned with business goals. System and Data Migration Strategy Design and drive the overall strategy data and systems for migrating from Google Workspace to Microsoft 365. Develop a comprehensive data inventory for migrating data (emails, documents and applications) from Google Workspace to Microsoft 365 ensuring minimal disruption to business operations. Change Impact Analysis Perform detailed assessments of the potential impact of the Microsoft 365 implementation on business processes, systems, data and roles. Leverage your analytical skills to perform gap analyses and provide data-driven recommendations that enhance productivity and support business objectives. Create a list of existing Identity Management / SSO integration with existing systems that will need to re-integrate with Microsoft 365 Entra ID (Active Directory). Information Governance - Compliance and Data Governance Ensure that the migration aligns with all applicable legal, regulatory and compliance standards. Work closely with security and legal teams to ensure information is governed effectively, including GDPR and data retention policies. Stakeholder Engagement and Communication Identify key stakeholders across the organisation, create engagement plans, and communicate business impacts, project goals and progress effectively. Ensure alignment with business needs and foster a positive attitude towards change. User Adoption and Training Collaborate with training teams to develop learning programs, tutorials, and workshops that will help users maximise their use of Microsoft 365 tools like SharePoint, OneDrive and Teams. Elevate user experience by ensuring that Microsoft 365 delivers an intuitive and seamless user experience by working with technical teams to design solutions that meet user requirements and enhance productivity. Person specification Experience & Technical Skills Essential criteria: Significant experience of hands-on in business analysis, particularly in Microsoft 365 implementations, and migrations from Google Workspace. Proven track record in leading enterprise-wide digital transformation projects and managing large-scale IT projects. Ability to see the big picture and create a transformation roadmap that aligns with long-term business goals. Deep knowledge of Microsoft 365 (Exchange, SharePoint, OneDrive and Teams) and familiarity with Google Workspace (Gmail, Google Drive, Docs). Master at building relationships, negotiating priorities, and keeping everyone aligned towards the common goal. Comfortable working in agile environments and driving iterative improvements. Strong interpersonal and communication skills with the ability to influence at all levels. Qualifications and Accreditations Essential criteria: Bachelor's degree in Business, Information Technology, or related field. Certified Business Analysis Professional (CBAP) or equivalent. Desirable criteria: Master's degree preferred. Microsoft 365 Certified. PMP or PRINCE2 Certification. Familiarity with SFIA Framework is a plus.
Feb 04, 2026
Full time
Location Birmingham, Bristol, Manchester, Swindon About the job Job summary The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we're dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Job description Are you ready to play a pivotal role in shaping the future of how we collaborate with our suppliers, partners, clients and customers? We are looking for an experienced and forward thinking Senior Business Analyst to lead the implementation of Microsoft 365 and the migration from Google Workspace across our organisation. This role will spearhead the implementation of cutting edge Generative AI and Agentic AI capabilities using Microsoft Copilot and Microsoft Copilot Studio to empower business users with intelligent automation and integrate with other enterprise platforms such as Salesforce, ServiceNow and Dynamics 365. This role will help with implementation of Microsoft Power Platform to design low-code/no-code solutions that streamline workflows and lead on the deployment of Microsoft Purview for data governance, Microsoft Defender for cloud app and endpoint security and Microsoft Sentinel to build a world-class SIEM/SOC. This role will be responsible for gathering business requirements, analysing business processes and collaborating with cross-functional teams to ensure a smooth migration and successful deployment of all Microsoft 365 digital services. This role will involve strategic planning, and ensuring the alignment of the migration with business goals. If you are passionate about digital transformation, optimising business processes, and delivering innovative solutions using AI that drive tangible business outcomes, we want to hear from you! While This Role Matters : This is not just another migration project. This is your opportunity to: Lead a Mission-Critical Transformation - Play a key role in how our organisation adopts the tools that will define how we collaborate, innovate and operate for years to come. Drive Real Change - Work closely with key decision-makers to shape processes that will have a direct impact on business productivity, employee satisfaction, and our competitive edge in creating a truly digital employee experience. Empower the Workforce - Help us empower our teams by ensuring that they have access to the best tools and knowledge to succeed in the new digital workplace. If you are ready to lead a key digital transformation project and be a part of something big, we'd love to hear from you! This is your chance to lead change , innovate , and make a lasting impact on how our teams collaborate and succeed. Apply now and be the driver behind the transformation! KEY RESPONSIBILITIES: Business Analysis Requirements and Specifications (Functional & Technical) Elicit business, stakeholder and solution (functional/non-functional) requirements and prepare business requirements documents. Translate business needs into functional specifications for developers and solution architects, ensuring the technical implementation is aligned with business goals. System and Data Migration Strategy Design and drive the overall strategy data and systems for migrating from Google Workspace to Microsoft 365. Develop a comprehensive data inventory for migrating data (emails, documents and applications) from Google Workspace to Microsoft 365 ensuring minimal disruption to business operations. Change Impact Analysis Perform detailed assessments of the potential impact of the Microsoft 365 implementation on business processes, systems, data and roles. Leverage your analytical skills to perform gap analyses and provide data-driven recommendations that enhance productivity and support business objectives. Create a list of existing Identity Management / SSO integration with existing systems that will need to re-integrate with Microsoft 365 Entra ID (Active Directory). Information Governance - Compliance and Data Governance Ensure that the migration aligns with all applicable legal, regulatory and compliance standards. Work closely with security and legal teams to ensure information is governed effectively, including GDPR and data retention policies. Stakeholder Engagement and Communication Identify key stakeholders across the organisation, create engagement plans, and communicate business impacts, project goals and progress effectively. Ensure alignment with business needs and foster a positive attitude towards change. User Adoption and Training Collaborate with training teams to develop learning programs, tutorials, and workshops that will help users maximise their use of Microsoft 365 tools like SharePoint, OneDrive and Teams. Elevate user experience by ensuring that Microsoft 365 delivers an intuitive and seamless user experience by working with technical teams to design solutions that meet user requirements and enhance productivity. Person specification Experience & Technical Skills Essential criteria: Significant experience of hands-on in business analysis, particularly in Microsoft 365 implementations, and migrations from Google Workspace. Proven track record in leading enterprise-wide digital transformation projects and managing large-scale IT projects. Ability to see the big picture and create a transformation roadmap that aligns with long-term business goals. Deep knowledge of Microsoft 365 (Exchange, SharePoint, OneDrive and Teams) and familiarity with Google Workspace (Gmail, Google Drive, Docs). Master at building relationships, negotiating priorities, and keeping everyone aligned towards the common goal. Comfortable working in agile environments and driving iterative improvements. Strong interpersonal and communication skills with the ability to influence at all levels. Qualifications and Accreditations Essential criteria: Bachelor's degree in Business, Information Technology, or related field. Certified Business Analysis Professional (CBAP) or equivalent. Desirable criteria: Master's degree preferred. Microsoft 365 Certified. PMP or PRINCE2 Certification. Familiarity with SFIA Framework is a plus.
Job Title: Client Services Coordinator Maternity Cover (6 Months) Department: Client Services Reports To: Client Services Account Manager Contract Type: Fixed Term 6 Months, could be permanent for the right person Salary: £25,000 £30,000 per annum (depending on experience) Job Purpose To provide quotations and deliver excellent customer service to both new and existing clients. The role will support the management of key client accounts, help develop and expand client revenues, and ensure a seamless customer experience from initial enquiry through to delivery, installation, and aftercare. Key Responsibilities and Accountabilities Client Services & Account Management Act as a key point of contact for clients, managing relationships from initial enquiry through to project completion. Raise accurate quotations and client proposals in line with customer requirements. Maintain excellent client relationships and proactively build, develop, and grow business relationships vital to the success of projects and the company. Manage and respond efficiently to a high volume of client emails and communications. Escalate and resolve client concerns in a professional and timely manner. Project & Order Coordination Liaise with clients throughout the project lifecycle, including chasing quotations, issuing order acknowledgements, and booking deliveries. Coordinate with landlords and letting agents to arrange deliveries and installations. Liaise with suppliers to book subcontract work as required. Work closely with the operations team to ensure sufficient stock, product availability, and operational capacity before committing to installations. Ensure all works are signed off as complete and that project documentation is accurately maintained. Administration & Systems Process proforma invoices, sales orders, and final invoices using Sage 200. Maintain and update spreadsheets relating to quotations, delivery schedules, and invoicing. Ensure accurate records are kept for all project works, including snags, damages, and variations, to protect the company commercially. Ensure all project documentation is filed correctly using the appropriate directory structure and processes. General Duties Build knowledge and understanding of the company s products and services. Attend site visits where required. Support the Client Services Manager and assist other teams or departments as necessary. Carry out any reasonable tasks requested by your line manager. Comply with all company policies and procedures at all times. Health, Safety & Information Security The post holder must: Comply with all health and safety regulations, company procedures, and accepted safe working practices. Report any health and safety issues or concerns to a manager immediately. Adhere to information security policies and best practices in line with ISO 9001, 14001, 45001, and 27001 standards. Report any information security incidents through the established reporting procedures or to a manager. Skills, Knowledge & Qualifications Essential Excellent communication and presentation skills. Strong attention to detail. Ability to multitask, prioritise, and manage time effectively. Good organisational skills. Ability to work both independently and as part of a team. Competent in using Sage 200. Full UK driving licence (site visits may be required). Desirable Ability to present basic mood boards for customer proposals. Previous experience in a client services, account management, or project coordination role. What We Can Offer Competitive basic salary (£25,000 £30,000 per annum) 25 days annual leave plus bank holidays Competitive benefits package Sponsored subscriptions and professional memberships Continual professional and occupational training and development A friendly and supportive working environment Additional Information This job description is intended as a general guide to the duties of the role. Flexibility is required to ensure that the needs of the business are met.
Feb 04, 2026
Full time
Job Title: Client Services Coordinator Maternity Cover (6 Months) Department: Client Services Reports To: Client Services Account Manager Contract Type: Fixed Term 6 Months, could be permanent for the right person Salary: £25,000 £30,000 per annum (depending on experience) Job Purpose To provide quotations and deliver excellent customer service to both new and existing clients. The role will support the management of key client accounts, help develop and expand client revenues, and ensure a seamless customer experience from initial enquiry through to delivery, installation, and aftercare. Key Responsibilities and Accountabilities Client Services & Account Management Act as a key point of contact for clients, managing relationships from initial enquiry through to project completion. Raise accurate quotations and client proposals in line with customer requirements. Maintain excellent client relationships and proactively build, develop, and grow business relationships vital to the success of projects and the company. Manage and respond efficiently to a high volume of client emails and communications. Escalate and resolve client concerns in a professional and timely manner. Project & Order Coordination Liaise with clients throughout the project lifecycle, including chasing quotations, issuing order acknowledgements, and booking deliveries. Coordinate with landlords and letting agents to arrange deliveries and installations. Liaise with suppliers to book subcontract work as required. Work closely with the operations team to ensure sufficient stock, product availability, and operational capacity before committing to installations. Ensure all works are signed off as complete and that project documentation is accurately maintained. Administration & Systems Process proforma invoices, sales orders, and final invoices using Sage 200. Maintain and update spreadsheets relating to quotations, delivery schedules, and invoicing. Ensure accurate records are kept for all project works, including snags, damages, and variations, to protect the company commercially. Ensure all project documentation is filed correctly using the appropriate directory structure and processes. General Duties Build knowledge and understanding of the company s products and services. Attend site visits where required. Support the Client Services Manager and assist other teams or departments as necessary. Carry out any reasonable tasks requested by your line manager. Comply with all company policies and procedures at all times. Health, Safety & Information Security The post holder must: Comply with all health and safety regulations, company procedures, and accepted safe working practices. Report any health and safety issues or concerns to a manager immediately. Adhere to information security policies and best practices in line with ISO 9001, 14001, 45001, and 27001 standards. Report any information security incidents through the established reporting procedures or to a manager. Skills, Knowledge & Qualifications Essential Excellent communication and presentation skills. Strong attention to detail. Ability to multitask, prioritise, and manage time effectively. Good organisational skills. Ability to work both independently and as part of a team. Competent in using Sage 200. Full UK driving licence (site visits may be required). Desirable Ability to present basic mood boards for customer proposals. Previous experience in a client services, account management, or project coordination role. What We Can Offer Competitive basic salary (£25,000 £30,000 per annum) 25 days annual leave plus bank holidays Competitive benefits package Sponsored subscriptions and professional memberships Continual professional and occupational training and development A friendly and supportive working environment Additional Information This job description is intended as a general guide to the duties of the role. Flexibility is required to ensure that the needs of the business are met.
Exciting Opportunity Alert! Join Rendall & Rittner as a Property Manager! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Property Manager to join their London based team. This is an incredible career opportunity with a fantastic package. Position: Property Manager Location: The convenience of working from home with a portfolio based around Northampton/Oxford/Cambridge/Coventry Working Hours: Monday to Friday, 09:00 - 17:30. Salary: Not just competitive but tailored to your experience and expertise. Contract: Permanent Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave. Time Off: Enjoy 25 days of holiday plus national holidays. Rest and Recuperation: Paid sabbaticals as a loyalty bonus. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Portfolio Details: As a Property Manager, you will be looking after a portfolio of developments across 3 sites in Wapping, Southwark and Kingston. You will be home based with site visits as required. We are looking for someone who has a good experience of residential property management looking to develop their career with an award winning managing agent. Key Responsibilities and Requirements: As a Property Manager at Rendall & Rittner, you will: you'll have experience directly managing an allocated portfolio of developments, providing a day-to-day property management service. you'll have managed budgets and overall expenditure for developments, producing forecasts and reports. you'll be a true expert in customer service, who uses this to lead, engage and inspire others. you're always looking for opportunities to drive the performance of your portfolio and contribute to amazing results. you have overseen major works and carried out the Section 20 consultation process. you'll have the ability to interpret policies, procedures and relevant leasehold legislation, researching where required and providing advice consistently, demonstrating a working knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations and procedures, keeping informed of any amendments and best practice on disseminating residential block property management advice. you'll already have some brilliant experience behind you conducting site inspections, ensuring Health & Safety regulations are adhered to and having a basic working knowledge in building maintenance systems you'll have experience building and establishing relationships with clients are a TPI associate/membership (or willing and able to obtain within first year of employment) your team matters to you, so you support them, working together, building strong working relationships with residents, contractors, ultimately being part of a strong unified working environment. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref ." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
Feb 04, 2026
Full time
Exciting Opportunity Alert! Join Rendall & Rittner as a Property Manager! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Property Manager to join their London based team. This is an incredible career opportunity with a fantastic package. Position: Property Manager Location: The convenience of working from home with a portfolio based around Northampton/Oxford/Cambridge/Coventry Working Hours: Monday to Friday, 09:00 - 17:30. Salary: Not just competitive but tailored to your experience and expertise. Contract: Permanent Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave. Time Off: Enjoy 25 days of holiday plus national holidays. Rest and Recuperation: Paid sabbaticals as a loyalty bonus. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Portfolio Details: As a Property Manager, you will be looking after a portfolio of developments across 3 sites in Wapping, Southwark and Kingston. You will be home based with site visits as required. We are looking for someone who has a good experience of residential property management looking to develop their career with an award winning managing agent. Key Responsibilities and Requirements: As a Property Manager at Rendall & Rittner, you will: you'll have experience directly managing an allocated portfolio of developments, providing a day-to-day property management service. you'll have managed budgets and overall expenditure for developments, producing forecasts and reports. you'll be a true expert in customer service, who uses this to lead, engage and inspire others. you're always looking for opportunities to drive the performance of your portfolio and contribute to amazing results. you have overseen major works and carried out the Section 20 consultation process. you'll have the ability to interpret policies, procedures and relevant leasehold legislation, researching where required and providing advice consistently, demonstrating a working knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations and procedures, keeping informed of any amendments and best practice on disseminating residential block property management advice. you'll already have some brilliant experience behind you conducting site inspections, ensuring Health & Safety regulations are adhered to and having a basic working knowledge in building maintenance systems you'll have experience building and establishing relationships with clients are a TPI associate/membership (or willing and able to obtain within first year of employment) your team matters to you, so you support them, working together, building strong working relationships with residents, contractors, ultimately being part of a strong unified working environment. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref ." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
Jonathan Lee Recruitment Ltd
Comberford, Staffordshire
Are you ready to take your career to the next level in a dynamic and growing organisation? This is your chance to join an industry leader in corrosion testing solutions as an Assistant Sales and Marketing Manager. With over three decades of expertise, this company has built a reputation for innovation, precision, and excellence in the manufacturing sector. You'll be part of a thriving team that values your skills, encourages professional growth, and offers exciting opportunities for career development. If you're looking for a role where you can make a real impact, this could be the perfect fit for you. What You Will Do: - Act as a key point of contact by deputising for the Sales and Marketing Manager when needed. - Manage customer enquiries, quotations, and sales orders with efficiency and accuracy. - Build and maintain strong relationships with a global network of customers, agents, and distributors. - Monitor sales leads, ensuring follow-ups and accountability to sales targets. - Support marketing campaigns, events, and trade shows, while managing website and social media updates. - Prepare essential documentation such as order acknowledgements, shipping papers, and invoices. What You Will Bring: - Proven experience in sales administration or marketing support roles, ideally within a manufacturing environment. - Strong organisational and multitasking skills, with meticulous attention to detail. - Excellent written and verbal communication abilities. - Proficiency in Microsoft Office Suite and familiarity with CRM systems. - A proactive and self-motivated mindset, with the ability to work both independently and as part of a team. This role plays a vital part in supporting the company's ambitious growth plans and commitment to delivering top-tier solutions to customers worldwide. The Assistant Sales and Marketing Manager will contribute to maintaining the company's industry-leading reputation while driving innovation and excellence in all aspects of sales and marketing. Interested?: Don't miss this opportunity to join a forward-thinking company where your skills and ambitions will be valued and nurtured. Apply today to take the next step in your career as an Assistant Sales and Marketing Manager. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Feb 03, 2026
Full time
Are you ready to take your career to the next level in a dynamic and growing organisation? This is your chance to join an industry leader in corrosion testing solutions as an Assistant Sales and Marketing Manager. With over three decades of expertise, this company has built a reputation for innovation, precision, and excellence in the manufacturing sector. You'll be part of a thriving team that values your skills, encourages professional growth, and offers exciting opportunities for career development. If you're looking for a role where you can make a real impact, this could be the perfect fit for you. What You Will Do: - Act as a key point of contact by deputising for the Sales and Marketing Manager when needed. - Manage customer enquiries, quotations, and sales orders with efficiency and accuracy. - Build and maintain strong relationships with a global network of customers, agents, and distributors. - Monitor sales leads, ensuring follow-ups and accountability to sales targets. - Support marketing campaigns, events, and trade shows, while managing website and social media updates. - Prepare essential documentation such as order acknowledgements, shipping papers, and invoices. What You Will Bring: - Proven experience in sales administration or marketing support roles, ideally within a manufacturing environment. - Strong organisational and multitasking skills, with meticulous attention to detail. - Excellent written and verbal communication abilities. - Proficiency in Microsoft Office Suite and familiarity with CRM systems. - A proactive and self-motivated mindset, with the ability to work both independently and as part of a team. This role plays a vital part in supporting the company's ambitious growth plans and commitment to delivering top-tier solutions to customers worldwide. The Assistant Sales and Marketing Manager will contribute to maintaining the company's industry-leading reputation while driving innovation and excellence in all aspects of sales and marketing. Interested?: Don't miss this opportunity to join a forward-thinking company where your skills and ambitions will be valued and nurtured. Apply today to take the next step in your career as an Assistant Sales and Marketing Manager. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Overview With us, you'll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description - Delivery Lead- Senior Manager - English (ANA020316) Delivery Lead- Senior Manager - English - ANA020316 Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, YouTube, and Facebook. Inviting applications for the role of Senior Manager, Delivery Lead! Responsibilities 1. Use Case Development & Solution Design Identify, prioritize, and develop high-value analytics use cases across retail functions such as demand forecasting, price & promotion optimization, inventory planning, customer segmentation, and store performance analytics. Translate business needs into analytical problem statements, selecting the right methodologies and data sources. Build business cases, quantify ROI, and work with stakeholders to ensure adoption. 2. Advanced Modeling & Analytical Execution Develop, validate, and deploy machine learning/statistical models (e.g., time-series forecasting, recommendation systems, propensity models, optimization algorithms). Apply financial modeling and accounting understanding to design solutions that tie directly to revenue, margin, cost, and profitability metrics. Conduct exploratory data analysis, feature engineering, and model performance tracking. 3. Data Architecture & Engineering Collaboration Partner with data engineering teams to define data requirements, improve data quality, and optimize pipelines for scalable model deployment. Work within cloud environments (AWS, GCP, Azure) to operationalize models and automate analytics workflows. 4. Business Partnership & Communication Present insights and model outcomes to senior executives in Finance, Operations, and Commercial teams. Build strong relationships with business units to enable data-driven decision-making. Conduct workshops and analytics roadmapping sessions with functional leaders. Implement best practices in model governance, version control, monitoring, and documentation. Lead continuous improvement initiatives to refine models, data processes, and solution performance. Delivery Leadership & Program Management Oversee the delivery of multiple concurrent analytics and data science projects from scoping to deployment. Manage timelines, budgets, quality standards, and stakeholder expectations for all analytics deliverables. Establish governance frameworks, delivery methodologies, and best practices for analytics program execution. Technical & Analytical Oversight Guide data scientists, analysts, and engineers in developing advanced analytical models (e.g., predictive modeling, optimization, NLP, computer vision). Ensure quality, scalability, and interpretability of analytics outputs. Champion the use of modern data science tools, AI/ML platforms, and cloud-based analytics ecosystems (Azure, AWS, or GCP). Lead, mentor, and inspire cross-functional analytics teams to deliver excellence. Foster a culture of innovation, collaboration, and continuous learning. Support hiring, training, and career development of analytics talent. Strategic Impact & Innovation Identify and prioritize high-value use cases across the CGR lifecycle - such as demand forecasting, trade optimization, portfolio mix analysis, consumer segmentation, and digital shelf analytics. Drive adoption of advanced analytics solutions across the organization to unlock revenue growth and operational efficiency. Stay abreast of emerging technologies and trends in AI, GenAI, and data science relevant to the CGR domain. Qualifications Minimum Qualifications Master's or PhD in Data Science, Statistics, Computer Science, Economics, Finance, Engineering, or related field. Preferred Qualifications / Skills Master's degree in Data Science, Statistics Relevant years of experience in data science, advanced analytics, or machine learning roles. Demonstrated experience developing retail analytics use cases (e.g., demand forecasting, price optimization, customer analytics, churn prediction, assortment planning). Strong knowledge of finance, accounting fundamentals, and P&L drivers. Expertise in Python or R, SQL, and ML frameworks (scikit-learn, TensorFlow, PyTorch, XGBoost). Experience working with cloud platforms (AWS/GCP/Azure) and modern data stacks. Strong understanding of data modeling, version control (Git), and model deployment practices. Exceptional communication skills, with the ability to translate complex analytics into clear business recommendations. Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.
Feb 03, 2026
Full time
Overview With us, you'll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description - Delivery Lead- Senior Manager - English (ANA020316) Delivery Lead- Senior Manager - English - ANA020316 Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, YouTube, and Facebook. Inviting applications for the role of Senior Manager, Delivery Lead! Responsibilities 1. Use Case Development & Solution Design Identify, prioritize, and develop high-value analytics use cases across retail functions such as demand forecasting, price & promotion optimization, inventory planning, customer segmentation, and store performance analytics. Translate business needs into analytical problem statements, selecting the right methodologies and data sources. Build business cases, quantify ROI, and work with stakeholders to ensure adoption. 2. Advanced Modeling & Analytical Execution Develop, validate, and deploy machine learning/statistical models (e.g., time-series forecasting, recommendation systems, propensity models, optimization algorithms). Apply financial modeling and accounting understanding to design solutions that tie directly to revenue, margin, cost, and profitability metrics. Conduct exploratory data analysis, feature engineering, and model performance tracking. 3. Data Architecture & Engineering Collaboration Partner with data engineering teams to define data requirements, improve data quality, and optimize pipelines for scalable model deployment. Work within cloud environments (AWS, GCP, Azure) to operationalize models and automate analytics workflows. 4. Business Partnership & Communication Present insights and model outcomes to senior executives in Finance, Operations, and Commercial teams. Build strong relationships with business units to enable data-driven decision-making. Conduct workshops and analytics roadmapping sessions with functional leaders. Implement best practices in model governance, version control, monitoring, and documentation. Lead continuous improvement initiatives to refine models, data processes, and solution performance. Delivery Leadership & Program Management Oversee the delivery of multiple concurrent analytics and data science projects from scoping to deployment. Manage timelines, budgets, quality standards, and stakeholder expectations for all analytics deliverables. Establish governance frameworks, delivery methodologies, and best practices for analytics program execution. Technical & Analytical Oversight Guide data scientists, analysts, and engineers in developing advanced analytical models (e.g., predictive modeling, optimization, NLP, computer vision). Ensure quality, scalability, and interpretability of analytics outputs. Champion the use of modern data science tools, AI/ML platforms, and cloud-based analytics ecosystems (Azure, AWS, or GCP). Lead, mentor, and inspire cross-functional analytics teams to deliver excellence. Foster a culture of innovation, collaboration, and continuous learning. Support hiring, training, and career development of analytics talent. Strategic Impact & Innovation Identify and prioritize high-value use cases across the CGR lifecycle - such as demand forecasting, trade optimization, portfolio mix analysis, consumer segmentation, and digital shelf analytics. Drive adoption of advanced analytics solutions across the organization to unlock revenue growth and operational efficiency. Stay abreast of emerging technologies and trends in AI, GenAI, and data science relevant to the CGR domain. Qualifications Minimum Qualifications Master's or PhD in Data Science, Statistics, Computer Science, Economics, Finance, Engineering, or related field. Preferred Qualifications / Skills Master's degree in Data Science, Statistics Relevant years of experience in data science, advanced analytics, or machine learning roles. Demonstrated experience developing retail analytics use cases (e.g., demand forecasting, price optimization, customer analytics, churn prediction, assortment planning). Strong knowledge of finance, accounting fundamentals, and P&L drivers. Expertise in Python or R, SQL, and ML frameworks (scikit-learn, TensorFlow, PyTorch, XGBoost). Experience working with cloud platforms (AWS/GCP/Azure) and modern data stacks. Strong understanding of data modeling, version control (Git), and model deployment practices. Exceptional communication skills, with the ability to translate complex analytics into clear business recommendations. Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.
Data Science Manager page is loaded Data Science Managerremote type: Hybridlocations: Belfast - 20 Adelaide Streetposted on: Posted Todayjob requisition id: JR-Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. Data Science Manager We're seeking a Data Science Manager to join the Data Science & Machine Learning team in our Commercial Digital practice, where you'll lead advanced analytics initiatives that transform how Fortune 500 companies make decisions across Financial Services, Manufacturing, Energy & Utilities, and other commercial industries.Managers play a vibrant, integral role at Huron. Their invaluable knowledge reflects in the projects they manage and the teams they lead. Known for building long-standing partnerships with clients, they collaborate with colleagues to solve their most important challenges. Our Managers also spend significant time mentoring junior staff on the engagement team-sharing expertise, feedback, and encouragement. This promotes a culture of respect, unity, collaboration, and personal achievement.This isn't a reporting role or a dashboard factory-you'll own the full analytics lifecycle from hypothesis formulation through insight delivery, while leading and developing a team of data scientists and analysts. You'll work on problems that matter: experimental designs that validate multi-million-dollar strategies, predictive models that surface hidden patterns in complex data, and deep learning pipelines that extract signal from unstructured text, images, and time-series. Our clients are Fortune 500 companies looking for partners who can find the signal in the noise and tell the story that drives action.The variety is real. In your first year, you might lead a customer segmentation and lifetime value analysis for a financial services firm, design and analyze a pricing experiment for a global manufacturer, and build an agentic anomaly detection system for a utility company's operational data-all while developing the next generation of data science talent at Huron. If you thrive on rigorous analysis, clear communication of complex findings, and building high-performing teams, this role is for you.# What You'll Do Lead and mentor junior data scientists and analysts -provide technical guidance, review analytical approaches and code, and support professional development. Foster a culture of intellectual curiosity, rigorous methodology, and clear communication within the team. Manage complex multi-workstream analytics projects -oversee project planning, resource allocation, and delivery timelines. Ensure analyses meet quality standards and client expectations while maintaining methodological rigor. Design and execute end-to-end data science workflows -from problem framing and hypothesis development through exploratory analysis, modeling, validation, and insight delivery. Own the analytical approach and ensure conclusions are defensible. Lead development of both traditional statistical and modern AI-powered analyses -including regression, classification, clustering, causal inference, A/B testing, and modern deep learning approaches using embeddings, transformer architectures, and foundation models for text, time-series, and multimodal analysis. Build predictive and prescriptive models that drive business decisions-customer segmentation, churn prediction, demand forecasting, pricing optimization, risk scoring, and operational efficiency analysis for commercial enterprises. Translate complex analytical findings into actionable insights -create compelling data narratives, develop executive-ready presentations, and communicate technical results to non-technical stakeholders in ways that drive decisions. Serve as a trusted advisor to clients -build long-standing partnerships, deeply understand business problems, formulate the right analytical questions, and deliver insights that create measurable value. Contribute to practice development -participate in business development activities, develop reusable analytical frameworks and methodologies, and help shape the technical direction of Huron's DSML capabilities.# Required Qualifications 5+ years of hands-on experience conducting data science and advanced analytics -not just ad-hoc analysis, but structured analytical projects that drove business decisions. You've framed problems, developed hypotheses, analyzed data, and delivered insights that created measurable impact. Experience leading and developing technical teams -including coaching, mentorship, methodology review, and performance management. Demonstrated ability to build high-performing teams and develop junior talent. Strong Python and SQL programming skills with deep experience in the data science ecosystem (Pandas, NumPy, Scikit-learn, statsmodels, visualization libraries). Comfortable writing production-quality code, not just notebooks. Solid foundation in statistics and machine learning : hypothesis testing, regression analysis, classification, clustering, experimental design, causal inference, and understanding of when different approaches are appropriate for different questions. Experience with deep learning and modern neural architectures -understanding of transformer models, embeddings, transfer learning, and how to leverage foundation models for analytical tasks. You know when ML approaches add value over classical methods, and how to integrate them into rigorous analytical workflows. Proficiency with data platforms : Microsoft Fabric, Snowflake, Databricks, or similar cloud analytics environments. You're comfortable working with large datasets and can optimize queries for performance. Exceptional communication and data storytelling skills -ability to distill complex analyses into clear narratives, create compelling visualizations, lead client meetings, and build trusted relationships with executive audiences. This is non-negotiable. Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, or related quantitative field (or equivalent practical experience). Flexibility to work in a hybrid model with periodic travel to client sites as needed.# Preferred Qualifications Experience in Financial Services, Manufacturing, or Energy & Utilities industries. Background in experimental design, A/B testing, and causal inference methodologies-including propensity score matching, difference-in-differences, or instrumental variables. Hands-on experience with deep learning frameworks (PyTorch, TensorFlow) and neural architectures-including transformers, attention mechanisms, and fine-tuning pretrained models for NLP, time-series, or tabular data applications. Experience building AI-assisted analytical workflows-leveraging foundation model APIs, vector databases, and retrieval systems to accelerate insight extraction from unstructured data. Experience with Bayesian methods, probabilistic programming (PyMC, NumPyro, etc.), or uncertainty quantification in business contexts. Strong visualization and data interface design and development skills using programmatic visualization libraries (Plotly, Altair, D3). Proficiency with AI-assisted rapid data application development using Cursor, Lovable, v0, etc. Experience with time-series analysis, forecasting methods (ARIMA, Prophet, neural forecasting), and demand planning applications. Cloud certifications (Azure Data Scientist, Databricks ML Associate, AWS ML Specialty). Consulting experience or demonstrated ability to work across multiple domains and adapt quickly to new
Feb 03, 2026
Full time
Data Science Manager page is loaded Data Science Managerremote type: Hybridlocations: Belfast - 20 Adelaide Streetposted on: Posted Todayjob requisition id: JR-Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. Data Science Manager We're seeking a Data Science Manager to join the Data Science & Machine Learning team in our Commercial Digital practice, where you'll lead advanced analytics initiatives that transform how Fortune 500 companies make decisions across Financial Services, Manufacturing, Energy & Utilities, and other commercial industries.Managers play a vibrant, integral role at Huron. Their invaluable knowledge reflects in the projects they manage and the teams they lead. Known for building long-standing partnerships with clients, they collaborate with colleagues to solve their most important challenges. Our Managers also spend significant time mentoring junior staff on the engagement team-sharing expertise, feedback, and encouragement. This promotes a culture of respect, unity, collaboration, and personal achievement.This isn't a reporting role or a dashboard factory-you'll own the full analytics lifecycle from hypothesis formulation through insight delivery, while leading and developing a team of data scientists and analysts. You'll work on problems that matter: experimental designs that validate multi-million-dollar strategies, predictive models that surface hidden patterns in complex data, and deep learning pipelines that extract signal from unstructured text, images, and time-series. Our clients are Fortune 500 companies looking for partners who can find the signal in the noise and tell the story that drives action.The variety is real. In your first year, you might lead a customer segmentation and lifetime value analysis for a financial services firm, design and analyze a pricing experiment for a global manufacturer, and build an agentic anomaly detection system for a utility company's operational data-all while developing the next generation of data science talent at Huron. If you thrive on rigorous analysis, clear communication of complex findings, and building high-performing teams, this role is for you.# What You'll Do Lead and mentor junior data scientists and analysts -provide technical guidance, review analytical approaches and code, and support professional development. Foster a culture of intellectual curiosity, rigorous methodology, and clear communication within the team. Manage complex multi-workstream analytics projects -oversee project planning, resource allocation, and delivery timelines. Ensure analyses meet quality standards and client expectations while maintaining methodological rigor. Design and execute end-to-end data science workflows -from problem framing and hypothesis development through exploratory analysis, modeling, validation, and insight delivery. Own the analytical approach and ensure conclusions are defensible. Lead development of both traditional statistical and modern AI-powered analyses -including regression, classification, clustering, causal inference, A/B testing, and modern deep learning approaches using embeddings, transformer architectures, and foundation models for text, time-series, and multimodal analysis. Build predictive and prescriptive models that drive business decisions-customer segmentation, churn prediction, demand forecasting, pricing optimization, risk scoring, and operational efficiency analysis for commercial enterprises. Translate complex analytical findings into actionable insights -create compelling data narratives, develop executive-ready presentations, and communicate technical results to non-technical stakeholders in ways that drive decisions. Serve as a trusted advisor to clients -build long-standing partnerships, deeply understand business problems, formulate the right analytical questions, and deliver insights that create measurable value. Contribute to practice development -participate in business development activities, develop reusable analytical frameworks and methodologies, and help shape the technical direction of Huron's DSML capabilities.# Required Qualifications 5+ years of hands-on experience conducting data science and advanced analytics -not just ad-hoc analysis, but structured analytical projects that drove business decisions. You've framed problems, developed hypotheses, analyzed data, and delivered insights that created measurable impact. Experience leading and developing technical teams -including coaching, mentorship, methodology review, and performance management. Demonstrated ability to build high-performing teams and develop junior talent. Strong Python and SQL programming skills with deep experience in the data science ecosystem (Pandas, NumPy, Scikit-learn, statsmodels, visualization libraries). Comfortable writing production-quality code, not just notebooks. Solid foundation in statistics and machine learning : hypothesis testing, regression analysis, classification, clustering, experimental design, causal inference, and understanding of when different approaches are appropriate for different questions. Experience with deep learning and modern neural architectures -understanding of transformer models, embeddings, transfer learning, and how to leverage foundation models for analytical tasks. You know when ML approaches add value over classical methods, and how to integrate them into rigorous analytical workflows. Proficiency with data platforms : Microsoft Fabric, Snowflake, Databricks, or similar cloud analytics environments. You're comfortable working with large datasets and can optimize queries for performance. Exceptional communication and data storytelling skills -ability to distill complex analyses into clear narratives, create compelling visualizations, lead client meetings, and build trusted relationships with executive audiences. This is non-negotiable. Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, or related quantitative field (or equivalent practical experience). Flexibility to work in a hybrid model with periodic travel to client sites as needed.# Preferred Qualifications Experience in Financial Services, Manufacturing, or Energy & Utilities industries. Background in experimental design, A/B testing, and causal inference methodologies-including propensity score matching, difference-in-differences, or instrumental variables. Hands-on experience with deep learning frameworks (PyTorch, TensorFlow) and neural architectures-including transformers, attention mechanisms, and fine-tuning pretrained models for NLP, time-series, or tabular data applications. Experience building AI-assisted analytical workflows-leveraging foundation model APIs, vector databases, and retrieval systems to accelerate insight extraction from unstructured data. Experience with Bayesian methods, probabilistic programming (PyMC, NumPyro, etc.), or uncertainty quantification in business contexts. Strong visualization and data interface design and development skills using programmatic visualization libraries (Plotly, Altair, D3). Proficiency with AI-assisted rapid data application development using Cursor, Lovable, v0, etc. Experience with time-series analysis, forecasting methods (ARIMA, Prophet, neural forecasting), and demand planning applications. Cloud certifications (Azure Data Scientist, Databricks ML Associate, AWS ML Specialty). Consulting experience or demonstrated ability to work across multiple domains and adapt quickly to new
Customer Service Agent Salary: Up to 12.38 per hour Part-time Hours: 20 hours per week (3-4 days), shift-based Location: Discovery Park (occasional weekend shifts at Margate) We are recruiting a Customer Service Agent to join a busy customer support team within a leisure environment. This role is focused on phone and email-based customer service, supporting members with enquiries, bookings, and memberships, alongside some sales and promotional activity. This position is ideal for someone confident on the phone, organised, and comfortable working in a fast-paced, customer-focused setting. Key Responsibilities Acting as the first point of contact for customer enquiries Handling inbound and outbound calls (warm calls only) Managing enquiries through a ticketing system Supporting memberships, cancellations, and renewals Assisting with promotions, sales, and rebooking activity Using booking and CRM systems at a basic operational level Working Hours 20 hours per week across 3 to 4 days Shift-based role including evenings Occasional weekend work on a shift pattern (Margate location) Typical hours: Monday & Wednesday: 8:00am to 7:30pm, 1.30pm to 7.30pm Tuesday, Thursday & Friday: 8.00am to 6:00pm Weekends: 9:30am to 4:00pm Person Specification Previous experience in phone or email-based customer service or sales Confident and professional telephone manner Strong written communication skills Comfortable learning and using digital systems Customer-focused with a friendly and approachable manner Benefits Free leisure membership Friends and family discounts Discounted spa treatments Childcare discounts Professional development opportunities Holiday purchase scheme & volunteering leave Employer pension contribution and company sick pay Employee assistance programme Cashback rewards Successful candidates will be subject to a DBS check, and applicants must have the right to work in the UK. Please email your CV to (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Feb 03, 2026
Full time
Customer Service Agent Salary: Up to 12.38 per hour Part-time Hours: 20 hours per week (3-4 days), shift-based Location: Discovery Park (occasional weekend shifts at Margate) We are recruiting a Customer Service Agent to join a busy customer support team within a leisure environment. This role is focused on phone and email-based customer service, supporting members with enquiries, bookings, and memberships, alongside some sales and promotional activity. This position is ideal for someone confident on the phone, organised, and comfortable working in a fast-paced, customer-focused setting. Key Responsibilities Acting as the first point of contact for customer enquiries Handling inbound and outbound calls (warm calls only) Managing enquiries through a ticketing system Supporting memberships, cancellations, and renewals Assisting with promotions, sales, and rebooking activity Using booking and CRM systems at a basic operational level Working Hours 20 hours per week across 3 to 4 days Shift-based role including evenings Occasional weekend work on a shift pattern (Margate location) Typical hours: Monday & Wednesday: 8:00am to 7:30pm, 1.30pm to 7.30pm Tuesday, Thursday & Friday: 8.00am to 6:00pm Weekends: 9:30am to 4:00pm Person Specification Previous experience in phone or email-based customer service or sales Confident and professional telephone manner Strong written communication skills Comfortable learning and using digital systems Customer-focused with a friendly and approachable manner Benefits Free leisure membership Friends and family discounts Discounted spa treatments Childcare discounts Professional development opportunities Holiday purchase scheme & volunteering leave Employer pension contribution and company sick pay Employee assistance programme Cashback rewards Successful candidates will be subject to a DBS check, and applicants must have the right to work in the UK. Please email your CV to (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Passenger Assistance Agent Location: Christchurch Hourly Rate: £12.43 per hour Hours: Up to 40 hours per week - flexible working patterns including split shifts, days, evenings and weekends Tru Talent are delighted to be partnering with one of the UK's leading airports to recruitPassenger Assistance Agents to support terminal operations during the busy summer season. This is a truly rewarding, people-focused role where no two days are the same. About the Role of Passenger Assistance Agent: As a Passenger Assistance Agent, you'll play a vital part in ensuring every passenger enjoys a safe, smooth and positive airport experience. You'll be on the frontline, providing compassionate and professional support to passengers who require additional assistance. Your responsibilities as a Passenger Assistance Agent: Supporting passengers with special assistance needs, including reduced mobility, hidden disabilities, illness, age-related challenges, or other conditions. Escorting passengers from arrival points (car parks, forecourts, taxi ranks and bus stops) through to their aircraft seat and supporting them on arrival. Acting as the main point of contact for assisted passengers, delivering a friendly, respectful and reassuring service throughout their journey. Guiding passengers through Customs and Immigration when required. Operating specialist equipment and airline systems following full training. Ensuring all assistance is delivered safely, compliantly and with dignity at all times. Completing required documentation and maintaining the highest standards of safety and security. Assisting with aircraft cleaning and supporting wider operational tasks when needed. What we're looking for from the Passenger Assistance Agent: Flexible and willing to work a variety of shifts, including evenings, nights, weekends and public holidays. Fluent in spoken and written English with excellent communication skills. Comfortable following set procedures while remaining adaptable and solution-focused. Happy working outdoors and in varying weather conditions when required. Passionate about delivering outstanding customer service. Self-motivated, reliable and confident working independently. Important Information: Employment is subject to a satisfactory DBS and Security Check, along with five years of checkable employment or educational references, all of which must be completed prior to your start date. Click 'Apply Now' to take the next step in your career. INDTTT
Feb 03, 2026
Seasonal
Passenger Assistance Agent Location: Christchurch Hourly Rate: £12.43 per hour Hours: Up to 40 hours per week - flexible working patterns including split shifts, days, evenings and weekends Tru Talent are delighted to be partnering with one of the UK's leading airports to recruitPassenger Assistance Agents to support terminal operations during the busy summer season. This is a truly rewarding, people-focused role where no two days are the same. About the Role of Passenger Assistance Agent: As a Passenger Assistance Agent, you'll play a vital part in ensuring every passenger enjoys a safe, smooth and positive airport experience. You'll be on the frontline, providing compassionate and professional support to passengers who require additional assistance. Your responsibilities as a Passenger Assistance Agent: Supporting passengers with special assistance needs, including reduced mobility, hidden disabilities, illness, age-related challenges, or other conditions. Escorting passengers from arrival points (car parks, forecourts, taxi ranks and bus stops) through to their aircraft seat and supporting them on arrival. Acting as the main point of contact for assisted passengers, delivering a friendly, respectful and reassuring service throughout their journey. Guiding passengers through Customs and Immigration when required. Operating specialist equipment and airline systems following full training. Ensuring all assistance is delivered safely, compliantly and with dignity at all times. Completing required documentation and maintaining the highest standards of safety and security. Assisting with aircraft cleaning and supporting wider operational tasks when needed. What we're looking for from the Passenger Assistance Agent: Flexible and willing to work a variety of shifts, including evenings, nights, weekends and public holidays. Fluent in spoken and written English with excellent communication skills. Comfortable following set procedures while remaining adaptable and solution-focused. Happy working outdoors and in varying weather conditions when required. Passionate about delivering outstanding customer service. Self-motivated, reliable and confident working independently. Important Information: Employment is subject to a satisfactory DBS and Security Check, along with five years of checkable employment or educational references, all of which must be completed prior to your start date. Click 'Apply Now' to take the next step in your career. INDTTT
Debt Recovery Agent Are you a confident negotiator with experience in Debt Recovery? Due to Internal Growth We're looking for a Debt Recovery Agent to handle complex customer accounts, recover overdue balances, and support cases. Salary: Competitive Salary + upto 10% bonus Hours: Monday - Friday (no weekends) Contract: Permanent, 37.5 hours Location: Sale, Manchester Hybrid - 3 days WFH, 2 days office Key Responsibilities Manage a portfolio of customer debt cases Handle inbound queries and proactively contact overdue customers Agree payment plans and reset Direct Debits to prevent future debt Work with internal teams and third party agencies where required Support complex tenancy cases and resolve disputes preventing payment Ensure compliance with regulatory standards including GDPR Achieving and working towards targets What We're Looking For Previous experience in Debt Recovery, Payment Support. Strong communication skills verbal and written Confident in making decisions Customer focused Experience handling complex customer issues Knowledge of debt management systems, regulatory frameworks, and ledger management Background in utilities debt collection is desirable Benefits 25-28 days annual leave + birthday off Pension + life assurance Retail discounts Option to buy/sell holidays Well being and GP support On site parking, gym, caf , and social spaces Hybrid working (after sign off) No weekends or bank holidays If you're ready for a challenge in a fast paced, rewarding environment, please apply today currently shortlisting for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 03, 2026
Full time
Debt Recovery Agent Are you a confident negotiator with experience in Debt Recovery? Due to Internal Growth We're looking for a Debt Recovery Agent to handle complex customer accounts, recover overdue balances, and support cases. Salary: Competitive Salary + upto 10% bonus Hours: Monday - Friday (no weekends) Contract: Permanent, 37.5 hours Location: Sale, Manchester Hybrid - 3 days WFH, 2 days office Key Responsibilities Manage a portfolio of customer debt cases Handle inbound queries and proactively contact overdue customers Agree payment plans and reset Direct Debits to prevent future debt Work with internal teams and third party agencies where required Support complex tenancy cases and resolve disputes preventing payment Ensure compliance with regulatory standards including GDPR Achieving and working towards targets What We're Looking For Previous experience in Debt Recovery, Payment Support. Strong communication skills verbal and written Confident in making decisions Customer focused Experience handling complex customer issues Knowledge of debt management systems, regulatory frameworks, and ledger management Background in utilities debt collection is desirable Benefits 25-28 days annual leave + birthday off Pension + life assurance Retail discounts Option to buy/sell holidays Well being and GP support On site parking, gym, caf , and social spaces Hybrid working (after sign off) No weekends or bank holidays If you're ready for a challenge in a fast paced, rewarding environment, please apply today currently shortlisting for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Support Agent Bournemouth (office based) £30,000 + benefits Join a fast-growing tech company that s transforming the accountancy software space with cutting-edge solutions and a fresh approach to customer experience. If you thrive in a fast-paced support environment and enjoy solving problems, this Customer Support Agent role could be your next career move. Recognised as one of the Sunday Times Best Places to Work 2024 and backed by £25 million in recent investment, this company offers a dynamic and rewarding environment where your contributions truly matter. As a Customer Support Agent, you will benefit from: Company share scheme Private medical insurance 25 days holiday plus bank holidays Quarterly profit-related bonus Hybrid/flexible working arrangements Clear progression opportunities Autonomy and ownership of your workload As a Customer Support Agent, your responsibilities will include: Managing inbound queries via phone and email, triaging and prioritising effectively Recording and tracking support tickets using internal systems Diagnosing and resolving technical issues, escalating where appropriate Advising clients on best practice to optimise their use of the software Collaborating with implementation consultants to resolve system queries As a Customer Support Agent, your experience will include: Previous experience in a customer support role Expierence in supporting Finance/Accoutancy Software Strong verbal and written communication skills Ability to work independently and manage competing priorities A reliable and adaptable approach to work A collaborative mindset and team-oriented attitude If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Amber at Rubicon for more information.
Feb 03, 2026
Full time
Customer Support Agent Bournemouth (office based) £30,000 + benefits Join a fast-growing tech company that s transforming the accountancy software space with cutting-edge solutions and a fresh approach to customer experience. If you thrive in a fast-paced support environment and enjoy solving problems, this Customer Support Agent role could be your next career move. Recognised as one of the Sunday Times Best Places to Work 2024 and backed by £25 million in recent investment, this company offers a dynamic and rewarding environment where your contributions truly matter. As a Customer Support Agent, you will benefit from: Company share scheme Private medical insurance 25 days holiday plus bank holidays Quarterly profit-related bonus Hybrid/flexible working arrangements Clear progression opportunities Autonomy and ownership of your workload As a Customer Support Agent, your responsibilities will include: Managing inbound queries via phone and email, triaging and prioritising effectively Recording and tracking support tickets using internal systems Diagnosing and resolving technical issues, escalating where appropriate Advising clients on best practice to optimise their use of the software Collaborating with implementation consultants to resolve system queries As a Customer Support Agent, your experience will include: Previous experience in a customer support role Expierence in supporting Finance/Accoutancy Software Strong verbal and written communication skills Ability to work independently and manage competing priorities A reliable and adaptable approach to work A collaborative mindset and team-oriented attitude If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Amber at Rubicon for more information.
Your new company It is a global solutions provider with sites across the UK and Ireland. They have appointed Hays to recruit a HR Business Partner to join their company. This is a full-time, permanent position. Your new role As HR Business Partner, you will be responsible for the management of human resource-related issues and act as a strategic business partner, change agent, employee champion and HR process/policy expert to support business strategy and objectives. As HR Business Partner, you will be the main point of contact for the employees and managers in the business unit and a strategic partner to assigned business. You will identify HR needs required by the business and develop executive HR strategies to support the business strategy. You will identify team development gaps and facilitate team development activities to improve collaboration and team performance. As HR Business Partner, you will assess the organisational needs of the business units and work with the business leaders to change and improve the organisational structure, process, systems, rewards necessary to achieve the desired culture and business objectives. You will be a HR policy and process expert and proactively work with COEs in workforce planning, talent acquisition, total rewards, performance management, learning and development, and HRIS to ensure the delivery of high-impact HR services and programs. You will conduct weekly meetings with respective business units. Consult with line management, providing HR guidance when appropriate. You will analyse trends and metrics in partnership with the HR group to develop solutions, programs and policies. You will manage and resolve complex employee relations issues. Conducting effective, thorough and objective investigations. You will maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partnering with the legal department as needed/required. What you'll need to succeed As HR Business Partner, essentially, you will have a Bachelor's degree in behavioural science, human resources management or related discipline. A minimum of 8 to 10 years' experience resolving complex employee relations issues. Working knowledge of multiple human resource disciplines, including compensation practices, organisational diagnosis, employee relations, diversity, performance management, and employment laws. Strong attention to detail. Attentive to detail and accuracy, continuously looking for improvements, the ability to act on problems, and seeking opportunities to increase effectiveness and efficiency. You will be able to clearly exchange thoughts, ideas and messages through written, verbal and non-verbal methods that promote an understanding with the target audience. Creating accurate and punctual reports, sharing information and ideas with others in a timely manner. As HR Business Partner, essentially, you will have strong customer service and interpersonal communication skills and the ability to communicate effectively via phone or in person. Experience in Organisation Development assessment and change management. Strong global & cultural awareness. HR Expertise in talent acquisition, total rewards, learning and development, employee relations and communication. Experience in building relationships and strategic alliances internally and externally. What you'll get in return A full-time, permanent position with a competitive salary package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jane Deeney now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Feb 03, 2026
Full time
Your new company It is a global solutions provider with sites across the UK and Ireland. They have appointed Hays to recruit a HR Business Partner to join their company. This is a full-time, permanent position. Your new role As HR Business Partner, you will be responsible for the management of human resource-related issues and act as a strategic business partner, change agent, employee champion and HR process/policy expert to support business strategy and objectives. As HR Business Partner, you will be the main point of contact for the employees and managers in the business unit and a strategic partner to assigned business. You will identify HR needs required by the business and develop executive HR strategies to support the business strategy. You will identify team development gaps and facilitate team development activities to improve collaboration and team performance. As HR Business Partner, you will assess the organisational needs of the business units and work with the business leaders to change and improve the organisational structure, process, systems, rewards necessary to achieve the desired culture and business objectives. You will be a HR policy and process expert and proactively work with COEs in workforce planning, talent acquisition, total rewards, performance management, learning and development, and HRIS to ensure the delivery of high-impact HR services and programs. You will conduct weekly meetings with respective business units. Consult with line management, providing HR guidance when appropriate. You will analyse trends and metrics in partnership with the HR group to develop solutions, programs and policies. You will manage and resolve complex employee relations issues. Conducting effective, thorough and objective investigations. You will maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partnering with the legal department as needed/required. What you'll need to succeed As HR Business Partner, essentially, you will have a Bachelor's degree in behavioural science, human resources management or related discipline. A minimum of 8 to 10 years' experience resolving complex employee relations issues. Working knowledge of multiple human resource disciplines, including compensation practices, organisational diagnosis, employee relations, diversity, performance management, and employment laws. Strong attention to detail. Attentive to detail and accuracy, continuously looking for improvements, the ability to act on problems, and seeking opportunities to increase effectiveness and efficiency. You will be able to clearly exchange thoughts, ideas and messages through written, verbal and non-verbal methods that promote an understanding with the target audience. Creating accurate and punctual reports, sharing information and ideas with others in a timely manner. As HR Business Partner, essentially, you will have strong customer service and interpersonal communication skills and the ability to communicate effectively via phone or in person. Experience in Organisation Development assessment and change management. Strong global & cultural awareness. HR Expertise in talent acquisition, total rewards, learning and development, employee relations and communication. Experience in building relationships and strategic alliances internally and externally. What you'll get in return A full-time, permanent position with a competitive salary package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jane Deeney now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
The starting salary for this permanent position is £53,713 per annum based on a 36-hour working week. We are excited to be recruiting for a skilled and highly motivated Unit 4 Service Delivery Team Leader to join our dynamic MySurrey Service Delivery team. Reporting to the Service Delivery Manager, you will join the wider IT&D Service and work as part of a team with the autonomy to succeed in a lively, friendly environment. We are committed to investing in our staff and supporting every individual to achieve their full potential. The team is based in Woodhatch, Reigate but we promote a hybrid approach to working, meeting collaboratively when required. There is an expectation to attend the office, at least once a week. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Surrey County Council have implemented Unit 4 as a modern, intuitive, and flexible Software-as-a-Service Enterprise Resource Planning System. A significant programme of work has been completed to deliver the full implementation, including the configuration of the system, data migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change requests, release management & business relationship management) As a vital member of the team, you will play a crucial role in ensuring the smooth operation and optimal performance of the Unit 4 application whilst maintaining a high level of service delivery. Duties of the Unit 4 Service Delivery Team Leader include: Assisting the Service Delivery Manager in the delivery of IT services to business stakeholders, teams and end users Leading a team of four support agents, motivating them and driving their performance, ensuring that the services provided meets and exceeds our customers' expectations Providing second-line IT support and assistance to customers and stakeholders, resolving issues promptly through effective communication and co-ordination Monitoring service delivery performance against agreed-upon service level agreements (SLAs) Contributing to the development of service delivery policies, procedures and guidelines Supporting project delivery, service improvement initiatives, system upgrades and other continuous improvement activities Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Previous experience of Unit 4 ERP/ Agresso or similar ERP systems in a Service Delivery or Support role Broad understanding in at least one of the functional areas of HR, Payroll, Finance, Procurement or FP&A (Financial Planning & Analysis) Supervisory or lead experience in a similar systems environment Ability to share technical knowledge with non-technical colleagues Excellent problem-solving and troubleshooting skills with strong communication and collaboration skills Ability to manage multiple tasks and projects simultaneously Knowledge of ITIL service management framework including Service Desk, Service Request Management, Incident Management and Problem Management. To apply, we request that you submit a CV and you will be asked the following questions: Please describe your experience working with Unit4 ERP (Agresso) in a service delivery or support capacity. What were your key responsibilities? Which functional areas (e.g., HR, Payroll, Finance, Procurement, or FP&A) do you have experience with? Please describe your experience supervising or leading a team within a systems or technical environment. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 22/02/2026 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Feb 03, 2026
Full time
The starting salary for this permanent position is £53,713 per annum based on a 36-hour working week. We are excited to be recruiting for a skilled and highly motivated Unit 4 Service Delivery Team Leader to join our dynamic MySurrey Service Delivery team. Reporting to the Service Delivery Manager, you will join the wider IT&D Service and work as part of a team with the autonomy to succeed in a lively, friendly environment. We are committed to investing in our staff and supporting every individual to achieve their full potential. The team is based in Woodhatch, Reigate but we promote a hybrid approach to working, meeting collaboratively when required. There is an expectation to attend the office, at least once a week. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Surrey County Council have implemented Unit 4 as a modern, intuitive, and flexible Software-as-a-Service Enterprise Resource Planning System. A significant programme of work has been completed to deliver the full implementation, including the configuration of the system, data migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change requests, release management & business relationship management) As a vital member of the team, you will play a crucial role in ensuring the smooth operation and optimal performance of the Unit 4 application whilst maintaining a high level of service delivery. Duties of the Unit 4 Service Delivery Team Leader include: Assisting the Service Delivery Manager in the delivery of IT services to business stakeholders, teams and end users Leading a team of four support agents, motivating them and driving their performance, ensuring that the services provided meets and exceeds our customers' expectations Providing second-line IT support and assistance to customers and stakeholders, resolving issues promptly through effective communication and co-ordination Monitoring service delivery performance against agreed-upon service level agreements (SLAs) Contributing to the development of service delivery policies, procedures and guidelines Supporting project delivery, service improvement initiatives, system upgrades and other continuous improvement activities Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Previous experience of Unit 4 ERP/ Agresso or similar ERP systems in a Service Delivery or Support role Broad understanding in at least one of the functional areas of HR, Payroll, Finance, Procurement or FP&A (Financial Planning & Analysis) Supervisory or lead experience in a similar systems environment Ability to share technical knowledge with non-technical colleagues Excellent problem-solving and troubleshooting skills with strong communication and collaboration skills Ability to manage multiple tasks and projects simultaneously Knowledge of ITIL service management framework including Service Desk, Service Request Management, Incident Management and Problem Management. To apply, we request that you submit a CV and you will be asked the following questions: Please describe your experience working with Unit4 ERP (Agresso) in a service delivery or support capacity. What were your key responsibilities? Which functional areas (e.g., HR, Payroll, Finance, Procurement, or FP&A) do you have experience with? Please describe your experience supervising or leading a team within a systems or technical environment. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 22/02/2026 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Are you a curious and open-minded individual with an interest in conducting state-of-the-art foundational machine learning research? Thomson Reuters Labs is seeking Research Scientists with a passion for building complex agent-based AI systems in a data-rich, complex academic environment driven by real-world problems. Foundational Research is the dedicated core Machine Learning research division of Thomson Reuters. We are focused on research and development, with a particular focus on advanced algorithms and training techniques for Large Language Models (LLMs). We are building a strong foundation of research capabilities across different areas and are looking for scientists who participate in designing, coding, conducting experiments, translating findings into concrete deliverables and engaging with the academic community. Our focus areas are: LLM Training (Continued Pretraining, Instruction Tuning, Reinforcement Learning Alignment, Distributed Training, Efficient ML techniques) Post-training techniques for planning, reasoning & complex workflows (e.g., Reasoning Models, LLMs + Knowledge Graphs, Test time compute, CoT pipelines, Tool use & API calling, etc.) Data-centric Machine Learning (Synthetic Data, Curriculum Learning, Learned datamixtures, etc.) Evaluation (Benchmarks, Human-in-the-loop, red teaming/Adversarial Testing, Hallucination detection, ) We work collaboratively both with TR Labs (TR's applied research division), academic partners at world-leading research institutions and subject matter experts with decades of experience. We experiment, prototype, test, and deliver ideas in the pursuit of smarter and more valuable models trained on an unprecedented wealth of data and powered by state-of-the-art technical infrastructure. Through our unique institutional experience, we have access to an unprecedented number of subject matter experts involved in data collection, testing and evaluation of trained models. As a Research Scientist, you will play a key part in a diverse global team of experts. We hire world-leading specialists in ML/NLP/GenAI, as well as Engineering, to drive the company's leading internal AI model development. You will have the opportunity to publish your research findings as well as contribute to our proprietary AI model research & development. Thomson Reuters Labs is known for consistently delivering successful data-driven ML solutions in pursuit of academic excellence and support of high-growth products that serve Thomson Reuters customers in new and exciting ways. About the role In this opportunity, as a Research Scientist you will: Innovate: You will innovate and create new state-of-the-art Agent AI/LLM Agent approaches at the cutting edge of AI research. You will contribute ideas and work on solving real-world challenges using a wealth of data in agentic contexts. Experiment and develop: You are involved in the entire research & model development lifecycle, brainstorming, coding, testing, and delivering high-quality reports at leading international academic conferences. Collaborate: Working on a collaborative global team of research engineers both within Thomson Reuters and our academic partners at world-leading universities. Communicate: Actively engage in sharing our technical findings with the wider community through contributions to seminars, lectures, conferences and/or the sharing of publications and/or technical assets (data & models). About you You're a fit for the role if your background includes: Completed or in the process of obtaining PhD in a relevant discipline. First-author publications in top-tier conferences (e.g., NeurIPS, ICML, ICLR, ACL, EMNLP, NAACL, ICLR) with specific focus on agent systems, tool use, or multi-agent coordination. Familiarity with one or more deep learning frameworks (e.g. PyTorch, JAX, TensorFlow, ). Excellent communication skills to report and present research findings and developments clearly, both orally and in writing. Curious and innovative disposition capable of devising novel, well-founded algorithmic solutions to relevant problems. Self-driven attitude and ability of working with limited supervision. Comfortable in working in fast-paced, agile environments, managing uncertainty and ambiguity. Preferred qualifications High-impact publications in top-tier conferences or other influence in the research community. Experience in ML Research beyond completing a PhD (e.g. supervision, industry experience, leading academic initiatives, ). Extensive experience with deep learning frameworks and large-scale model training. Extensive experience working on agent-based systems, tool-using AI, or multi-agent coordination in LLM contexts (e.g. startup, industry, or extensive open-source experience). Strong software and/or infrastructure engineering skills and ensuring well-managed software delivery, as evidenced by code contributions to popular open-source libraries or writing production code. Experience training large-scale models over distributed nodes with cloud tools and providers such as Amazon AWS, Microsoft Azure, LambdaLabs or Google Cloud. You will enjoy Learning and development: On-the-job coaching and learning as well as the opportunity to work with cutting-edge methods and technologies. Plenty of data, compute, and high-impact problems: Our scientists and engineers get to explore large datasets and discover new capabilities and insights. Thomson Reuters is best known for the globally respected Reuters News agency, but our company is also the leading source of information for legal, corporate, and tax & accounting professionals. We have over 60,000 TBs worth of legal, regulatory, news, and tax data. We also provide access to all major cloud computing platforms to our researchers and engineers. Competitive compensation & benefits packages: The opportunity to earn while learning new skills. What's in it for you? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status . click apply for full job details
Feb 03, 2026
Full time
Are you a curious and open-minded individual with an interest in conducting state-of-the-art foundational machine learning research? Thomson Reuters Labs is seeking Research Scientists with a passion for building complex agent-based AI systems in a data-rich, complex academic environment driven by real-world problems. Foundational Research is the dedicated core Machine Learning research division of Thomson Reuters. We are focused on research and development, with a particular focus on advanced algorithms and training techniques for Large Language Models (LLMs). We are building a strong foundation of research capabilities across different areas and are looking for scientists who participate in designing, coding, conducting experiments, translating findings into concrete deliverables and engaging with the academic community. Our focus areas are: LLM Training (Continued Pretraining, Instruction Tuning, Reinforcement Learning Alignment, Distributed Training, Efficient ML techniques) Post-training techniques for planning, reasoning & complex workflows (e.g., Reasoning Models, LLMs + Knowledge Graphs, Test time compute, CoT pipelines, Tool use & API calling, etc.) Data-centric Machine Learning (Synthetic Data, Curriculum Learning, Learned datamixtures, etc.) Evaluation (Benchmarks, Human-in-the-loop, red teaming/Adversarial Testing, Hallucination detection, ) We work collaboratively both with TR Labs (TR's applied research division), academic partners at world-leading research institutions and subject matter experts with decades of experience. We experiment, prototype, test, and deliver ideas in the pursuit of smarter and more valuable models trained on an unprecedented wealth of data and powered by state-of-the-art technical infrastructure. Through our unique institutional experience, we have access to an unprecedented number of subject matter experts involved in data collection, testing and evaluation of trained models. As a Research Scientist, you will play a key part in a diverse global team of experts. We hire world-leading specialists in ML/NLP/GenAI, as well as Engineering, to drive the company's leading internal AI model development. You will have the opportunity to publish your research findings as well as contribute to our proprietary AI model research & development. Thomson Reuters Labs is known for consistently delivering successful data-driven ML solutions in pursuit of academic excellence and support of high-growth products that serve Thomson Reuters customers in new and exciting ways. About the role In this opportunity, as a Research Scientist you will: Innovate: You will innovate and create new state-of-the-art Agent AI/LLM Agent approaches at the cutting edge of AI research. You will contribute ideas and work on solving real-world challenges using a wealth of data in agentic contexts. Experiment and develop: You are involved in the entire research & model development lifecycle, brainstorming, coding, testing, and delivering high-quality reports at leading international academic conferences. Collaborate: Working on a collaborative global team of research engineers both within Thomson Reuters and our academic partners at world-leading universities. Communicate: Actively engage in sharing our technical findings with the wider community through contributions to seminars, lectures, conferences and/or the sharing of publications and/or technical assets (data & models). About you You're a fit for the role if your background includes: Completed or in the process of obtaining PhD in a relevant discipline. First-author publications in top-tier conferences (e.g., NeurIPS, ICML, ICLR, ACL, EMNLP, NAACL, ICLR) with specific focus on agent systems, tool use, or multi-agent coordination. Familiarity with one or more deep learning frameworks (e.g. PyTorch, JAX, TensorFlow, ). Excellent communication skills to report and present research findings and developments clearly, both orally and in writing. Curious and innovative disposition capable of devising novel, well-founded algorithmic solutions to relevant problems. Self-driven attitude and ability of working with limited supervision. Comfortable in working in fast-paced, agile environments, managing uncertainty and ambiguity. Preferred qualifications High-impact publications in top-tier conferences or other influence in the research community. Experience in ML Research beyond completing a PhD (e.g. supervision, industry experience, leading academic initiatives, ). Extensive experience with deep learning frameworks and large-scale model training. Extensive experience working on agent-based systems, tool-using AI, or multi-agent coordination in LLM contexts (e.g. startup, industry, or extensive open-source experience). Strong software and/or infrastructure engineering skills and ensuring well-managed software delivery, as evidenced by code contributions to popular open-source libraries or writing production code. Experience training large-scale models over distributed nodes with cloud tools and providers such as Amazon AWS, Microsoft Azure, LambdaLabs or Google Cloud. You will enjoy Learning and development: On-the-job coaching and learning as well as the opportunity to work with cutting-edge methods and technologies. Plenty of data, compute, and high-impact problems: Our scientists and engineers get to explore large datasets and discover new capabilities and insights. Thomson Reuters is best known for the globally respected Reuters News agency, but our company is also the leading source of information for legal, corporate, and tax & accounting professionals. We have over 60,000 TBs worth of legal, regulatory, news, and tax data. We also provide access to all major cloud computing platforms to our researchers and engineers. Competitive compensation & benefits packages: The opportunity to earn while learning new skills. What's in it for you? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status . click apply for full job details
The company We are a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology helps businesses solve real-world challenges in trust & safety and beyond without complex technical integration. We believe in an online world free from harm, where we can trust AI to make safe and fair decisions. We have raised about $25M in VC funding from top tier funds including Creandum and Plural, and operate at significant scale - analysing millions of daily images and videos. But we are just at the beginning of our journey - and we are very excited about our plans for growth over the coming year and beyond! The role We are now looking for a Machine Learning Engineer to build and deliver innovative AI products to our customers. Your software expertise and machine learning knowledge will help transform our customers' manual processes into AI automated solutions. Your mission will be to ensure our customers receive the most effective AI solutions for their specific needs. You will apply your technical and analytical skills to understand customer challenges and collaborate with them to leverage our AI in the automation of their work. Initially, you will provide hands-on support for our machine learning models as they come to market but then will gradually develop self-service tools that empower customers to achieve value independently. As part of this role, you will: Collaborate with customers to thoroughly understand their workflows, then design and build Virtual Agents that automate their processes. Contribute to the development of our Virtual Agent development platform that scales with our product strategy. Ensure our AI services maintain high standards of reliability, observability, availability, and performance. Participate in our machine learning community to influence how we implement machine learning and computer vision technologies, shaping Unitary's future. Take ownership of customer outcomes with the autonomy to make decisions that surprise and delight our customers. Contribute full-stack development including software engineering, DevOps, and MLOps, along with light task and project management to ensure your AI solutions deliver maximum value. We are looking for someone who is as excited about Unitary's mission as we are, who wants to have a large impact at an early-stage startup, and be a key part of defining Unitary's future as one of our early employees. We need versatile people who are happy to get stuck into whatever needs doing, and are ready to learn and grow with the company. For this particular role, we need a proactive Machine Learning Engineer who is comfortable engaging with customers and exploring and presenting new ideas. Strong communication skills are essential, as you'll lead technical deliveries and bring others along on the journey. You embrace a product mindset in everything you do and should demonstrate a genuine curiosity for solving current and future customer challenges. We would love to hear from you if you: Have strong Python and Machine Learning Engineering skills, with experience using and applying AI to solve customer problems Can (or want to learn to) develop agentic AI systems that can automate human processes Have an understanding of (or want to learn) how software is deployed through Kubernetes, and with the capability to deploy some infrastructure elements independently Can demonstrate problem solving and project management skills in order to analyse workflows and design automated solutions Thrive in a collaborative environment where group output and team achievements weigh heavier than individual input Can travel to our company-wide offsites three times per year It would be even better, but not essential, if you have: Experience working in a fully remote, international team Previous startup experience A background in building and operating agentic AI systems Experience with MLOps practices and tools, and monitoring machine learning systems in production Knowledge of CI/CD practices and tools such as GitLab CI, Argo CD Proficiency with SQL and NoSQL databases Worked with Kubernetes and infrastructure as code (IaC) tools such as Terraform Experience with Large Language Models (LLMs) and a keen interest in staying current with the latest AI technology advancements The team Unitary is a remote-first team of c. 20 people spread across Europe and North America who are fiercely passionate about making the internet a safer place, and deeply motivated to become a force for good. We have an ambition to create a company filled with happy, kind and collaborative people who achieve extraordinary things together. Our culture is built around the power of trust, transparency and self-leadership. Working at Unitary We are committed to creating a positive and inclusive culture built on genuine interest for each other's well-being. We offer progressive and market-leading benefits, including: Flexible hours and location Competitive salary and equity package Occupational pension Generous paid parental leave Generous paid sick leave Annual budget for your professional development and growth Annual budget for your individual health and wellness Three team offsites to London or other exciting destinations in Europe
Feb 02, 2026
Full time
The company We are a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology helps businesses solve real-world challenges in trust & safety and beyond without complex technical integration. We believe in an online world free from harm, where we can trust AI to make safe and fair decisions. We have raised about $25M in VC funding from top tier funds including Creandum and Plural, and operate at significant scale - analysing millions of daily images and videos. But we are just at the beginning of our journey - and we are very excited about our plans for growth over the coming year and beyond! The role We are now looking for a Machine Learning Engineer to build and deliver innovative AI products to our customers. Your software expertise and machine learning knowledge will help transform our customers' manual processes into AI automated solutions. Your mission will be to ensure our customers receive the most effective AI solutions for their specific needs. You will apply your technical and analytical skills to understand customer challenges and collaborate with them to leverage our AI in the automation of their work. Initially, you will provide hands-on support for our machine learning models as they come to market but then will gradually develop self-service tools that empower customers to achieve value independently. As part of this role, you will: Collaborate with customers to thoroughly understand their workflows, then design and build Virtual Agents that automate their processes. Contribute to the development of our Virtual Agent development platform that scales with our product strategy. Ensure our AI services maintain high standards of reliability, observability, availability, and performance. Participate in our machine learning community to influence how we implement machine learning and computer vision technologies, shaping Unitary's future. Take ownership of customer outcomes with the autonomy to make decisions that surprise and delight our customers. Contribute full-stack development including software engineering, DevOps, and MLOps, along with light task and project management to ensure your AI solutions deliver maximum value. We are looking for someone who is as excited about Unitary's mission as we are, who wants to have a large impact at an early-stage startup, and be a key part of defining Unitary's future as one of our early employees. We need versatile people who are happy to get stuck into whatever needs doing, and are ready to learn and grow with the company. For this particular role, we need a proactive Machine Learning Engineer who is comfortable engaging with customers and exploring and presenting new ideas. Strong communication skills are essential, as you'll lead technical deliveries and bring others along on the journey. You embrace a product mindset in everything you do and should demonstrate a genuine curiosity for solving current and future customer challenges. We would love to hear from you if you: Have strong Python and Machine Learning Engineering skills, with experience using and applying AI to solve customer problems Can (or want to learn to) develop agentic AI systems that can automate human processes Have an understanding of (or want to learn) how software is deployed through Kubernetes, and with the capability to deploy some infrastructure elements independently Can demonstrate problem solving and project management skills in order to analyse workflows and design automated solutions Thrive in a collaborative environment where group output and team achievements weigh heavier than individual input Can travel to our company-wide offsites three times per year It would be even better, but not essential, if you have: Experience working in a fully remote, international team Previous startup experience A background in building and operating agentic AI systems Experience with MLOps practices and tools, and monitoring machine learning systems in production Knowledge of CI/CD practices and tools such as GitLab CI, Argo CD Proficiency with SQL and NoSQL databases Worked with Kubernetes and infrastructure as code (IaC) tools such as Terraform Experience with Large Language Models (LLMs) and a keen interest in staying current with the latest AI technology advancements The team Unitary is a remote-first team of c. 20 people spread across Europe and North America who are fiercely passionate about making the internet a safer place, and deeply motivated to become a force for good. We have an ambition to create a company filled with happy, kind and collaborative people who achieve extraordinary things together. Our culture is built around the power of trust, transparency and self-leadership. Working at Unitary We are committed to creating a positive and inclusive culture built on genuine interest for each other's well-being. We offer progressive and market-leading benefits, including: Flexible hours and location Competitive salary and equity package Occupational pension Generous paid parental leave Generous paid sick leave Annual budget for your professional development and growth Annual budget for your individual health and wellness Three team offsites to London or other exciting destinations in Europe
Technical Service Engineer Location: Manchester, GB Work Arrangement: Hybrid Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. The Role: As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment. What you will do: Perform pre-installations, installations and maintenance activity Perform training, both internally and externally where needed Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction Work in partnership with the sales teams to assist with sales revenue targets and revenue growth Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings What you need to have: Full UK Driving License Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment Proficient in managing multiple tasks simultaneously without compromising quality Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential What we offer: Company car Performance based yearly merit increase Growth opportunities & international environment You'll only be the right candidate if you are aligned to our values and culture: Winning through customers High ethical standards, openness and trust Expectations for results Respect and value people If you believe you match our values and have the experience we're looking for, then apply! We can't wait to hear from you Work Arrangement :Hybrid All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site . This position may be located in :EMEA : United Kingdom : Manchester : Manchester
Feb 02, 2026
Full time
Technical Service Engineer Location: Manchester, GB Work Arrangement: Hybrid Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. The Role: As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment. What you will do: Perform pre-installations, installations and maintenance activity Perform training, both internally and externally where needed Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction Work in partnership with the sales teams to assist with sales revenue targets and revenue growth Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings What you need to have: Full UK Driving License Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment Proficient in managing multiple tasks simultaneously without compromising quality Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential What we offer: Company car Performance based yearly merit increase Growth opportunities & international environment You'll only be the right candidate if you are aligned to our values and culture: Winning through customers High ethical standards, openness and trust Expectations for results Respect and value people If you believe you match our values and have the experience we're looking for, then apply! We can't wait to hear from you Work Arrangement :Hybrid All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site . This position may be located in :EMEA : United Kingdom : Manchester : Manchester
Your work will change lives. Including your own. The Impact You'll Make At Recursion, we are reimagining drug discovery. As a Senior or Staff Product Manager, you will take ownership of our molecular design platform. You will be at the center of our Design Make Test Learn (DMTL) loop, creating the tools that empower our scientists to design novel, high quality drug candidates with unparalleled speed and precision. Your work will directly accelerate our portfolio, drive our partnerships, and contribute to our mission of decoding biology to radically improve lives. In this role, you will: Own the Vision: Develop and champion a compelling product vision and strategic roadmap for our molecular design platform, aligning scientific needs with Recursion's mission to industrialize drug discovery. Be the Customer's Voice: Act as the vital bridge between our scientists (your customers) and our technical teams. You will be deeply embedded with medicinal and computational chemists to understand their challenges and translate complex scientific requirements into clear, actionable product plans. Drive Execution: Lead a cross functional team of world class cheminformaticians, AI/ML scientists, and engineers to deliver high impact tools, from synthesis aware generative models to advanced physics based simulations. Industrialize Discovery: Be a key driver in our push for industrialization. You will help standardize workflows, eliminate bottlenecks, and build the foundational infrastructure needed for a truly scalable discovery engine. Measure What Matters: Define and analyze metrics for product success, tool adoption, and scientific impact to ensure your team is focused on the most critical priorities for accelerating our drug discovery programs. Communicate and Influence: Articulate strategy and progress to stakeholders at all levels, from individual scientists to the executive leadership team, ensuring alignment and excitement around our shared vision. The Team You'll Join You will be a core member of the Design Workflow team, an interdisciplinary team responsible for the end to end development and operation of our molecular design platform. We are the orchestration engine for the Hit to Lead (H2L) and Lead Optimization (LO) phases of drug discovery. Our team embodies a "Build & Operate" philosophy, intentionally integrating the development of the Recursion OS with its direct application in advancing our portfolio. The Experience You'll Need 3+ years (Senior) or 5+ years (Staff) of product management experience, with a proven track record of launching and iterating on complex, technical products. Deep experience with products that have a significant AI/ML or data science component. You are comfortable with the nuances of building, deploying, and improving machine learning systems. A demonstrated ability to apply customer centric product principles, whether in an external facing role or by successfully treating internal users as customers. You are passionate about user research and feedback driven development. Exceptional systems thinking skills; you can deconstruct complex scientific and technical workflows, identify key leverage points, and design elegant, scalable solutions. Outstanding communication and influencing skills, with the ability to build strong relationships and align cross functional teams across scientific and technical domains. Bonus: A degree or equivalent work experience in chemistry, computational biology, bioinformatics, or a related scientific field. Working Location & Compensation: This is an office based, hybrid position at either our London or Milton Park office located in London or Oxford, England. Employees are expected to work in the office at least 50% of the time. At Recursion, we believe that every employee should be compensated fairly. Based on the skill and level of experience required for this role, the estimated current annual base range for this role is £72,800 to £116,100 (GBP). You will also be eligible for an annual bonus and equity compensation, as well as a comprehensive benefits package. The Values We Hope You Share: We act boldly with integrity. We are unconstrained in our thinking, take calculated risks, and push boundaries, but never at the expense of ethics, science, or trust. We care deeply and engage directly. Caring means holding a deep sense of responsibility and respect - showing up, speaking honestly, and taking action. We learn actively and adapt rapidly. Progress comes from doing. We experiment, test, and refine, embracing iteration over perfection. We move with urgency because patients are waiting. Speed isn't about rushing but about moving the needle every day. We take ownership and accountability. Through ownership and accountability, we enable trust and autonomy-leaders take accountability for decisive action, and teams own outcomes together. We are One Recursion. True cross functional collaboration is about trust, clarity, humility, and impact. Through sharing, we can be greater than the sum of our individual capabilities. Our values underpin the employee experience at Recursion. They are the character and personality of the company demonstrated through how we communicate, support one another, spend our time, make decisions, and celebrate collectively. More About Recursion Recursion (NASDAQ: RXRX) is a clinical stage TechBio company leading the space by decoding biology to radically improve lives. Enabling its mission is the Recursion OS, a platform built across diverse technologies that continuously generate one of the world's largest proprietary biological and chemical datasets. Recursion leverages sophisticated machine learning algorithms to distill from its dataset a collection of trillions of searchable relationships across biology and chemistry unconstrained by human bias. By commanding massive experimental scale - up to millions of wet lab experiments weekly - and massive computational scale - owning and operating one of the most powerful supercomputers in the world, Recursion is uniting technology, biology and chemistry to advance the future of medicine. Recursion is headquartered in Salt Lake City, where it is a founding member of BioHive, the Utah life sciences industry collective. Recursion also has offices in Toronto, Montréal, New York, London, Oxford area, and the San Francisco Bay area. Learn more at , or connect on X (formerly Twitter) and LinkedIn. Recursion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, local, or provincial human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Recruitment & Staffing Agencies: Recursion Pharmaceuticals and its affiliate companies do not accept resumes from any source other than candidates. The submission of resumes by recruitment or staffing agencies to Recursion or its employees is strictly prohibited unless contacted directly by Recursion's internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Recursion, and Recursion will not owe any referral or other fees. Our team will communicate directly with candidates who are not represented by an agent or intermediary unless otherwise agreed to prior to interviewing for the job.
Feb 02, 2026
Full time
Your work will change lives. Including your own. The Impact You'll Make At Recursion, we are reimagining drug discovery. As a Senior or Staff Product Manager, you will take ownership of our molecular design platform. You will be at the center of our Design Make Test Learn (DMTL) loop, creating the tools that empower our scientists to design novel, high quality drug candidates with unparalleled speed and precision. Your work will directly accelerate our portfolio, drive our partnerships, and contribute to our mission of decoding biology to radically improve lives. In this role, you will: Own the Vision: Develop and champion a compelling product vision and strategic roadmap for our molecular design platform, aligning scientific needs with Recursion's mission to industrialize drug discovery. Be the Customer's Voice: Act as the vital bridge between our scientists (your customers) and our technical teams. You will be deeply embedded with medicinal and computational chemists to understand their challenges and translate complex scientific requirements into clear, actionable product plans. Drive Execution: Lead a cross functional team of world class cheminformaticians, AI/ML scientists, and engineers to deliver high impact tools, from synthesis aware generative models to advanced physics based simulations. Industrialize Discovery: Be a key driver in our push for industrialization. You will help standardize workflows, eliminate bottlenecks, and build the foundational infrastructure needed for a truly scalable discovery engine. Measure What Matters: Define and analyze metrics for product success, tool adoption, and scientific impact to ensure your team is focused on the most critical priorities for accelerating our drug discovery programs. Communicate and Influence: Articulate strategy and progress to stakeholders at all levels, from individual scientists to the executive leadership team, ensuring alignment and excitement around our shared vision. The Team You'll Join You will be a core member of the Design Workflow team, an interdisciplinary team responsible for the end to end development and operation of our molecular design platform. We are the orchestration engine for the Hit to Lead (H2L) and Lead Optimization (LO) phases of drug discovery. Our team embodies a "Build & Operate" philosophy, intentionally integrating the development of the Recursion OS with its direct application in advancing our portfolio. The Experience You'll Need 3+ years (Senior) or 5+ years (Staff) of product management experience, with a proven track record of launching and iterating on complex, technical products. Deep experience with products that have a significant AI/ML or data science component. You are comfortable with the nuances of building, deploying, and improving machine learning systems. A demonstrated ability to apply customer centric product principles, whether in an external facing role or by successfully treating internal users as customers. You are passionate about user research and feedback driven development. Exceptional systems thinking skills; you can deconstruct complex scientific and technical workflows, identify key leverage points, and design elegant, scalable solutions. Outstanding communication and influencing skills, with the ability to build strong relationships and align cross functional teams across scientific and technical domains. Bonus: A degree or equivalent work experience in chemistry, computational biology, bioinformatics, or a related scientific field. Working Location & Compensation: This is an office based, hybrid position at either our London or Milton Park office located in London or Oxford, England. Employees are expected to work in the office at least 50% of the time. At Recursion, we believe that every employee should be compensated fairly. Based on the skill and level of experience required for this role, the estimated current annual base range for this role is £72,800 to £116,100 (GBP). You will also be eligible for an annual bonus and equity compensation, as well as a comprehensive benefits package. The Values We Hope You Share: We act boldly with integrity. We are unconstrained in our thinking, take calculated risks, and push boundaries, but never at the expense of ethics, science, or trust. We care deeply and engage directly. Caring means holding a deep sense of responsibility and respect - showing up, speaking honestly, and taking action. We learn actively and adapt rapidly. Progress comes from doing. We experiment, test, and refine, embracing iteration over perfection. We move with urgency because patients are waiting. Speed isn't about rushing but about moving the needle every day. We take ownership and accountability. Through ownership and accountability, we enable trust and autonomy-leaders take accountability for decisive action, and teams own outcomes together. We are One Recursion. True cross functional collaboration is about trust, clarity, humility, and impact. Through sharing, we can be greater than the sum of our individual capabilities. Our values underpin the employee experience at Recursion. They are the character and personality of the company demonstrated through how we communicate, support one another, spend our time, make decisions, and celebrate collectively. More About Recursion Recursion (NASDAQ: RXRX) is a clinical stage TechBio company leading the space by decoding biology to radically improve lives. Enabling its mission is the Recursion OS, a platform built across diverse technologies that continuously generate one of the world's largest proprietary biological and chemical datasets. Recursion leverages sophisticated machine learning algorithms to distill from its dataset a collection of trillions of searchable relationships across biology and chemistry unconstrained by human bias. By commanding massive experimental scale - up to millions of wet lab experiments weekly - and massive computational scale - owning and operating one of the most powerful supercomputers in the world, Recursion is uniting technology, biology and chemistry to advance the future of medicine. Recursion is headquartered in Salt Lake City, where it is a founding member of BioHive, the Utah life sciences industry collective. Recursion also has offices in Toronto, Montréal, New York, London, Oxford area, and the San Francisco Bay area. Learn more at , or connect on X (formerly Twitter) and LinkedIn. Recursion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, local, or provincial human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Recruitment & Staffing Agencies: Recursion Pharmaceuticals and its affiliate companies do not accept resumes from any source other than candidates. The submission of resumes by recruitment or staffing agencies to Recursion or its employees is strictly prohibited unless contacted directly by Recursion's internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of Recursion, and Recursion will not owe any referral or other fees. Our team will communicate directly with candidates who are not represented by an agent or intermediary unless otherwise agreed to prior to interviewing for the job.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we're expanding this team with product managers who will define the future of Intercom's AI platform and AI agent. As a Senior AI Product Manager, you'll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You'll work at the intersection of advanced AI research, cutting edge product development, and real customer problems, helping us build world class AI products that deliver meaningful business impact. This is a high ownership role for a technical, customer obsessed PM who thrives in fast moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences. What will I be doing? Lead a major part of our AI product surface. You'll own an important area of Intercom's AI platform or AI agent and be accountable for its vision, strategy, and impact. Deeply understand customers, the business, and the technology. You'll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You'll use this understanding to make high quality decisions and build a compelling roadmap. Work side by side with a world class AI team. You'll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you'll explore new ideas, assess feasibility, evaluate trade offs, and turn advanced AI capabilities into high value product experiences. Ship ambitious, high quality AI product. You'll take AI concepts from early exploration through to production launches. You'll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful. Collaborate across the company. You'll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact. Lead through clarity, ownership, and momentum. You'll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes. What skills do I need? Strong AI and technical fluency. You've built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade offs with technical partners. You're comfortable working autonomously in complex technical spaces. Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences. Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team. Ability to build world class product. You collaborate deeply with engineering and design to ship high quality software. You know how to test, measure, and iterate on AI systems and user facing AI features. You care deeply about safety, reliability, and delivering customer value. Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you. Why you'll love it here You'll work with an experienced AI team that has been shipping AI long before it was mainstream. You'll have real autonomy, real impact, and real responsibility. You'll help build the next generation of customer service through the power of AI. You'll help shape the future of AI PM craft at Intercom. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Feb 02, 2026
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we're expanding this team with product managers who will define the future of Intercom's AI platform and AI agent. As a Senior AI Product Manager, you'll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You'll work at the intersection of advanced AI research, cutting edge product development, and real customer problems, helping us build world class AI products that deliver meaningful business impact. This is a high ownership role for a technical, customer obsessed PM who thrives in fast moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences. What will I be doing? Lead a major part of our AI product surface. You'll own an important area of Intercom's AI platform or AI agent and be accountable for its vision, strategy, and impact. Deeply understand customers, the business, and the technology. You'll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You'll use this understanding to make high quality decisions and build a compelling roadmap. Work side by side with a world class AI team. You'll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you'll explore new ideas, assess feasibility, evaluate trade offs, and turn advanced AI capabilities into high value product experiences. Ship ambitious, high quality AI product. You'll take AI concepts from early exploration through to production launches. You'll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful. Collaborate across the company. You'll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact. Lead through clarity, ownership, and momentum. You'll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes. What skills do I need? Strong AI and technical fluency. You've built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade offs with technical partners. You're comfortable working autonomously in complex technical spaces. Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences. Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team. Ability to build world class product. You collaborate deeply with engineering and design to ship high quality software. You know how to test, measure, and iterate on AI systems and user facing AI features. You care deeply about safety, reliability, and delivering customer value. Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you. Why you'll love it here You'll work with an experienced AI team that has been shipping AI long before it was mainstream. You'll have real autonomy, real impact, and real responsibility. You'll help build the next generation of customer service through the power of AI. You'll help shape the future of AI PM craft at Intercom. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
