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We currently have an exciting opportunity to join us as a Customer Service Agent within our Customer Service Team. In a nutshell, you will be responsible for: Delivering a high standard of customer experience, by providing critical troubleshooting advice and resolving technical queries. Customer satisfaction and effective communication is of the highest priority in supporting the high-end products and services offered across the House of Rohl and Aqualisa product brands. What you are already great at: - Working as part of a team in delivering a high standard of service to our consumers. - Handle approximately 20-25 inbound calls per day (25%). - Escalate unresolved or complex issues to relevant department or higher-level when necessary. - Engage and support the UK and EMEAA Sales force. - Record consumer complaints/quality issues on CRM. - Process orders, product registrations and refunds for card payments. - Respond within department SLA to queries, product information, technical support, order discrepancies, warranty claims. - Proactively action and manage emails sent to the team mailboxes. - Collaborate with other departments and sister companies ensuring information and process are integrated and aligned. - Full process handling for the return of faulty product, ensuring all relevant procedures are followed. - Any other duties as required by the Manager for the smooth and efficient operation of the department. - Record clear and accurate details of consumer interactions. - Gather customer feedback to improve products, services and customer experience. - Adhering to company policies and procedures. For this role we would need you to demonstrate: - Minimum of 2 years proven experience in contact/call centre/customer service environment. - Experience of working within a premium/luxury brand (desired). - Excellent written and spoken English (essential). - Ability to use own initiative in a proactive manner. - Strong attention to detail (essential). - Possess the ability to problem solve, prioritise and work under pressure. - Have excellent customer service, relationship and communication skills. - Be proficient in MS Office Suites (desired). -CXone/Hubspot CRM knowledge (desired). - Enjoy working as part of a well-established team. - Willingness for continuous learning and development Core Competencies - Passion for Excellence in the Customer Experience - Ability to Retain Technical Information - Problem Solving Skills - Time Management and Organisation - Adaptability, Flexibility and Resilience - Emotional Intelligence - Natural Drive and Initiative Our Values : Aligned in our work together Agile in the face of challenge Accountable to our promises Action with integrity and transparency Why work for us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed. Our Hiring Process Initial discussion with our Resourcing Team. On-site interview process (1 2 stages depending on role). Successful candidates will be notified, and start dates confirmed. If you haven t heard from us within 4 weeks, please consider your application unsuccessful. Note for Recruitment Agencies : We manage our vacancies internally, preferring direct hires and referrals. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.

We are seeking a hands-on Indirect Buyer to support procurement activities across the UK. This role is ideal for someone with around 5 years of experience who is confident managing day-to-day sourcing activities, supplier relationships, and purchasing processes. You will play a key role in executing sourcing strategies , managing suppliers, and delivering cost efficiencies, while working closely with internal stakeholders and the wider European procurement tea ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead tactical buying for Indirect Sourcing in UK. The person will work closely with the European Commodity Managers and various internal stakeholders in UK to gain consensus by aligning the global strategies through regional implementations. Create and implement strategic plans which deliver >5% annual improvement on assigned spend. Reponsible for implementing Indirect Sourcing strategies for UK and ensuring a timely and accurate execution of tactical tasks (PO management, supplier management, reporting etc). Executes regional projects in close alignment with the internal stakeholders and European Commodity Managers. Supports the Commodity Managers by investigating newest market trends and integrates feedback from internal stakeholders in strategies (voice of internal customer). Ensure continuous improvement in total cost of ownership in accordance with business objectives. Lead optimization projects such as process improvements and supplier rationalization / optimization. Ensure that the business objectives of Wabtec Groups and Operating Units are met by taken the corporate policy (including ethical standards) into account. Perform other related duties as required. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION: Bachelor's degree in Supply Chain Management, Business Engineering, Labor studies, Science, or related field. Master's in Business Administration a plus. WORK EXPERIENCE AND SPECIAL SKILLS Minimum 5 years' experience in sourcing or procurement. Have expertise in Indirect Sourcing with a focus on UK: critical cost components, pricing models, KPI's and SLA's, negotiations factors, engagement strategies. Experience and knowledge of Sourcing in these regions required. Experience in supplier relationship management, KPI and performance management. Demonstrated ability to conduct supplier evaluation, selection, negotiation, contracting and implementation. Strong analytical skills (financial, spend, supply market, etc.) Cost and service analysis and recommendations. Demonstrated ability to work effectively in a multi-cultural environment. History of managing multiple objectives and finding creative solutions to complex problems Strong communication skills Demonstrated ability to gain consensus through collaboration Proficient with ERP systems and eSourcing tools (Coupa, HICX, Microsoft BI) Familiar with financial reporting, manufacturing cost systems and lean tools. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Account Director needed to join our office in UK. The opportunity: If you are already a Client or Account Director or have the consultancy led ability to move into leading world class solutions for a top tier client, then read on. As a Client Director you will have full accountability for running multiple client accounts providing world class solutions for leading brands and retailers. You will have full responsibility of P&L for multi-million-pound projects across commerce, data, and tech portfolios. This role will give the right candidate the opportunity to lead and grow key accounts for well-known brands and retailers taking full ownership and demonstrating thought leadership to add real value to our clients. What you'll be doing: Manage P&L £5 - £10 m. C-level/senior manager client engagement. Manage engagements with leading UK and International brands. Undertake regular business travel (domestic and international) to client sites and internal offices. You will be accountable for all services into the client and manage a team of skilled professionals delivering Digital services to our clients. Day to day you will be working with your account team to deliver projects that create immediate value and help define the right digital future for our clients. Accountable for the overall revenue growth, client satisfaction, new program implementation and adaptation Achieve annual sales revenue targets and other goals for key accounts. Own and manage the commercial relationship with the customer including contracts for consultancy and programme delivery along with clear and defined SLA management within support. Form close working relationships with all stakeholders, team members and cross-functional support groups to ensure VML and client teams deliver the best outcomes possible for the client. What we want from you: Experience of delivering large projects and change programmes. Strong digital CX experience - guiding and advising teams Previous Client Services role or senior role within IT or a Digital Experience/CX agency Commercial experience of owning a P&L Value led approach for clients. This includes understanding clients' needs and defining their roadmap. Strong stakeholder and organisational skills, entrepreneurial attitude, proactive business style Up to date with market trends and able to advise clients on appropriate strategies. Know-how required to ensure we deliver on our promises to clients in executing against plans. Building and fostering strong client relationships at all levels in the client organisation Provide accurate revenue forecasting, account reviews, strategic account plans and general sales data as required. Deep understanding of multi-channel customer solutions and managing the internal impacts within the client organisation If you know some of this, even better: Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy. Knowledge of the Automotive industry Good commercial knowledge, experience of contract negotiations Quantitative and analytical skills and full understanding of ROI analysis Desirable attributes: Excellent communication, presentation and interpersonal skills Clear, concise and persuasive negotiating skills Problem solving with creative approach to proactive identification and resolution of issues. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Permanent only: We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

Westlakes Recruit are currently recruiting for a QA Manager to be engaged on a Contract basis in Bristol/Bridgwater. The responsibilities: On-site Quality Assurance / Quality Control for assigned construction projects Witnessing and reviewing site inspections Ensure general contractor and MEP contractors comply with contractual and owner quality requirements Familiarizes oneself with codes, local project regulations, construction practices, and the latest equipment and functional concepts Coordinate quality issues between the design team, construction, and facility operations teams. Provide personnel training to ensure awareness of quality procedures and specific responsibilities in the QA/QC process. Help drive issues closure in client software and escalate any outstanding open items not getting closed out promptly. Attend and actively participate in Construction Meetings Produce detailed documentation using various clients software such as, but not limited to, BIM360, Compass, and CX Alloy. Ensure that all inspection reports are accurate and that all attached documents are current. Act with tact and professionalism to resolve conflicts. Review inspection reports for compliance Assist the site stakeholders in the administration and oversight of the quality control program Prepare non-conformance reports and assist in developing corrective actions Coordinate with the End User QC inspectors for the resolution of site problems Required Ability to obtain upon hire Coordinate with site subcontractors to deliver quality expectations Assist the site subcontractors in the resolution of drawing interpretation Attend the meetings as required Review submittals, RFI logs, maintenance logs, and other project-related materials to confirm acceptability to quality and design Assist in closeout documentation preparation as needed Support the CM team in managing schedule and quality expectations Keeps all relative parties informed via standardized communication protocol and tracking documents. Additional duties may be assigned as needed at Management's direction Train and coach junior associates to promote growth in the organization Significant travel required for this role - 70% (rotating two weeks on project site and one weekend home) Qualifications: Bachelor's degree (B.A./B.S.) from a four-year college or university; or equivalent combination of education and experience. Certificates and Licenses: Valid Driver's License CPR and/or basic First Aid OSHA 30 NFPA70E Equipment: Electrical and Mechanical testing equipment, as applicable Knowledge, Skills and Other Abilities: Strong technical writing Communication skills, both oral and written Time management skills Why We're Different: Westlakes Recruit are a people solutions business that understands the complexities of nuclear and the importance of our clients' mission critical objectives. Smarter, faster, more agile - we have a laser focus on nuclear, with deep sectoral knowledge. We develop nuclear talent pools before you know you need them! We do Nuclear. We only do Nuclear. We do all of Nuclear. Powering a Diverse Nuclear Future: As an equal opportunities business, we value applications

Voice solutions architect delivering end-to end project management, design and implementation of enterprise voice solutions including IVR, cloud based contact centers and intelligent call routing. Consulting with all business functions to deliver cost effective, user centric solutions. Skilled in stakeholder engagement, vendor coordination, and translating business requirements into robust technical solutions, whilst adhering to strict regulatory requirements pharmaceutical standards. Migration of contact centers from Legacy platforms to Genesys cloud solutions Disentanglement of Consumer Healthcare voice services to comprising of design, project management and implementation of new solutions for shared services, contact center and corporate voice applications. Integration of Salesforce and ServiceNow CRM solutions with Genesys cloud contact center. Development of Customer Experience Solutions business within the UK, Ireland and Europe for existing and new multi national client accounts. Selling a range of services within the Customer Experience Solutions portfolio including: Contact Centre Access (CCA) - Inbound geographic/non geographic access numbers and management portal. Hosted services: Network Interactive Voice Response (N-IVR), Network Contact Manager (NCM) based on Genesys Voice Portal and Cisco ICM technologies. Cloud services: Flexible Contact Centre (FCC) based on Enghouse and Managed Contact Center (MCC) based on Cisco and Genesys technology platforms. Dedicated/Tailored services: Managed Contact Centre Premium (MCCP) based on Cisco UCCE/UCCX, Avaya ACM/AACC/Elite and Genesys technology platforms. Consistently meeting and exceeding targets year on year Forged business relationships and development through Channel & Partners Pipeline development to ensure future revenue growth and pull through business with qualified opportunities. Delivery of presentations/marketing collateral to raise awareness and updates on Customer Contact Solutions both internally and externally. Hybrid: 2 days/week onsite in London

As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Job description: Revenue Operations Manager - Trade Mastermind Location: Peterborough Salary Range: £50,000 £65,000 per annum About the Role Trade Mastermind is looking for a Revenue Operation Manager to join our growing team. This is a fantastic opportunity for a skilled and organised professional to help drive our day-to-day operations, improve processes, and support the growth of our business. You will play a key role in ensuring that all teams work efficiently, projects run smoothly, and our high standards of service are maintained. The ideal candidate will be proactive, solution-focused, and have excellent leadership and organisational skills. Key Responsibilities Operating Model & CRM Architecture Design, manage, and optimise Trade Mastermind s CRM (HubSpot, Entrepot or similar). Own the structure, workflows, automations, reporting, and system governance. Implement & Enable Lead the implementation of CRM systems across Sales, Customer Experience, Marketing, and Finance. Ensure data integrity, training, and widespread adoption through scalable processes and playbooks. Process & SOPs Build documentation, SOPs, and workflows to turn verbal tribal knowledge into systems that scale. Work with departmental leads to streamline handoffs, automate where possible, and reduce failures. Data, Reporting & Governance Build dashboards (e.g. HubSpot reports, spreadsheets) that track KPIs across customer journey, revenue growth, renewal, and operations performance. Set governance on data entry, tagging, and lifecycle stages across the organisation. Cross-Functional Enablement Partner with the VP of Experience, Sales/CRO, CFO, and CEO to drive sales velocity, retention, upsells, and forecasting via data-driven workflows. Continuous Optimisation Run audit cadences for CRM hygiene. Identify friction points in onboarding, upselling, reporting, and automate or fix where needed. Desired Experience & Profile Proven background in building, managing, and scaling CRM systems (HubSpot and/or Entrepot preferred) within SaaS or education businesses. Strong track record of implementing RevOps frameworks deal stages, automation, reporting, and inter-departmental alignment. Skilled in transforming ad hoc operations into scalable playbooks, and training diverse teams for adoption. Data-first thinker comfortable building dashboards, monitoring accuracy, and establishing governance. Hands-on, scrappy, and builder-minded willing to get in the weeds but also lift to strategic oversight. Collaborative and communicative able to influence across Sales, CX, Finance, and executive leadership. What We Offer Competitive salary: £50,000 £65,000 basic salary. Continuous professional development with a clear pathway for progression. A fast-paced, entrepreneurial environment with a high-performance culture. Opportunity to work with a nationally recognised brand that delivers tangible business results. Company Equipment Provided Everything you need to succeed Tailored Training & Development Aligned with your personal career goals Vibrant Company Culture Join a motivated, passionate and supportive team Company Events Regular team-building and social occasions Health & Wellbeing Programme Designed to support your physical and mental wellbeing Modern Office Environment High-spec facilities designed to foster productivity Free On-Site Parking Convenience for all staff Sponsored Development Opportunities Courses and qualifications funded for your progression On-Site Gym Access Stay active at work Canteen with Subsidised Food Options Fresh, affordable meals and snacks Company Pension Scheme Secure your long-term financial wellbeing Opportunity be part of a business reshaping the construction sector Trade Mastermind Style Why It s Exciting You ll be joining at a pivotal moment. We ve outgrown verbal-only operations. We re ready to architect our future. You ll own the systems the blueprint that powers repeatable growth, scales our coaching, and ensures our teams run like a well-oiled machine. We re a founder-driven, fast-paced, scaling education SaaS business. If you like the idea of turning complexity into systems, building your legacy from ground up, and seeing your work multiply revenue and impact this is the place for you.

About Us: Founded in 2020, Nsibandze Outsourcing ( NOS ) is a disruptive CX business on a mission to ignite growth for businesses in the commercial real estate vertical through telemarketing, market intelligence, data analysis, and business consulting. Based in the UK and South Africa, we deliver our innovative solutions for clients across the United Kingdom, North America, and the EMEA region. Since 2021, we ve helped our clients to secure over £30.5 million in revenue with a further sales pipeline in excess of £3.2 billion. As a fast-growing start-up, we re big on culture, and we define NOStronauts as those who sweat the small stuff, aren t afraid to roll their sleeves up, obsess over client satisfaction, love helpingothers, and are continuously looking to grow as professionals in commercial real estate. Title: Marketing Manager (Client Partnerships) Location: 77 Marsh Wall, Canary Wharf, London, E14 9SH Business hours: 08:30-17:00 Working days: Monday-Friday Holiday: 20 days plus bank holidays Benefits : Christmas week off, Birthday off, Volunteering Day off, Pension scheme, Free lunch on Fridays, and Free Gym (on location). Role: We re looking for a dynamic and ambitious Marketing Executive with agency experience to join our growing team. The ideal candidate has worked in a fast-paced, creative environment and is confident managing campaigns from concept through to execution. This role requires a mix of creativity, strategic thinking, and excellent project management skills. You ll collaborate with cross-functional teams and external partners to deliver high-impact marketing campaigns that drive results. This is a great role for a marketing coordinator looking for the next leap in their career or an experienced marketing manager looking for a new career challenge. The marketing manager will be responsible for developing and executing marketing strategies that drive brand awareness, customer engagement, and sales growth. Progression: After months of being in this role, you will be eligible for promotion to Marketing Manager role where you will oversee the marketing activities of our portfolio of businesses. Key Responsibilities: Develop and Execute Marketing Strategies: Design and implement comprehensive marketing strategies to enhance brand positioning and achieve business objectives. Campaign Management: Oversee the planning, development, and execution of marketing campaigns across multiple channels, including digital, print, and social media. Market Research & Analysis: Conduct market research to identify trends, customer insights, and competitive analysis, and use this data to inform marketing strategies. Brand Management: Maintain and strengthen the company s brand identity, ensuring consistency across all marketing materials and channels. Collaboration: Work closely with cross-functional teams, including sales and client relations, to align marketing efforts with overall business goals. Performance Tracking & Reporting: Monitor and analyse the performance of marketing campaigns, prepare regular reports to track KPIs, and suggest improvements. Digital Marketing: Oversee the company s digital marketing efforts, including SEO/SEM, email marketing, social media, and online advertising. Content Strategy: Develop and manage content strategies that engage target audiences and support overall marketing objectives. Public Relations: Manage public relations efforts, including media outreach, press releases, and event planning. Assist in creating presentations, proposals, and pitch decks for clients and new business opportunities. Manage budgets, timelines, and supplier relationships for marketing projects. Stay up to date with industry trends, consumer behaviour, and emerging platforms. Requirements 2 - 3 years of experience in a B2B marketing role. Strong understanding of both digital and traditional marketing channels . Experience managing multi-channel campaigns from concept to delivery. Excellent communication and presentation skills; comfortable with client-facing. Highly organised with strong project management skills. Proficiency with marketing tools (e.g. Google Analytics, Meta Business Suite, Mailchimp, HubSpot, etc.) is a plus. Degree/diploma in Marketing, Communications, or a related field preferred. Ambitious and self-motivated, with a desire to learn, teach, and develop. About you: Problem solving. High level of energy, with a positive attitude and flexible in approach. Ability to prioritise workload and to multitask. Excellent communication and interpersonal skills. Engaging personality. Fearless attitude. Team player. NOS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity/expression, national origin, or any other characteristic protected under law.