Locations : Boston Atlanta Heredia London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As Product Owner, Senior Manager for Meeting Rooms & Hybrid (MRH), you will own the strategy, roadmap, and delivery of BCG's global meeting room experience, ensuring seamless, secure, and hybrid-optimized collaboration across our offices worldwide. Among your responsibilities, you will: Define and deliver MRH squad priorities aligned to the Digital Collaboration Portfolio vision and Modern Work Experience strategy Own the end-to-end lifecycle of meeting room products (Zoom Room admin tools, Microsoft Teams Rooms- MTR, Cisco, Poly, Logitech Sync, NeatPulse, booking panels, etc.), ensuring stability, scalability, and user adoption Drive AV refresh planning, optimization, and cost management, ensuring all offices align to BCG's "Proven Offering" standards Partner closely with the Virtual Meeting Experience squad to create unified experiences across physical rooms, hybrid environments, and virtual platforms Translate user needs, feedback, and adoption metrics into actionable product decisions, obsessing over inclusive, intuitive, and consistent hybrid collaboration experiences Partner with Engineering, Change & Comms, QA, and Support to ensure seamless rollouts and ongoing reliability Manage vendors and external partners, evaluating usability, performance, and cost-effectiveness Champion security and governance, embedding risk, compliance, and accessibility principles into every solution Act as the servant leader for the MRH squad, empowering engineers, analysts, Scrum Lead, and chapter partners to deliver at speed and scale YOU'RE GOOD AT Being customer-focused and dedicated to understanding and learning about customer needs and requirements Operating with a transparency mindset, communicating clearly and openly both above and below Being comfortable leading, directing, and empowering team members without formal management authority Working with ambiguous requirements and multi-disciplinary teams Influencing stakeholders up to the senior levels of the organization Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs Looking for opportunities to innovate and get things done better and faster What You'll Bring 8-10+ years of progressively responsible work experience Bachelor's degree required; MBA or advanced professional degree strongly preferred Strong experience with enterprise conferencing and collaboration platforms (Zoom, Teams, Cisco, Logitech, Poly, Neat) Proven track record driving hybrid meeting strategies, physical AV lifecycle management, and integrations between in-room and virtual tools Hands-on Agile leadership experience, backlog management (Jira), and a strong servant-leader mindset Agile certification (PSPO, CSPO, or equivalent) strongly preferred Experience partnering across architecture, data analytics, UX, security, and change management functions Vendor management experience including feature evaluation, roadmap influence, and contract oversight Security-conscious mindset with proven collaboration alongside compliance/governance teams Exceptional communication and stakeholder management skills with ability to influence senior stakeholders and drive alignment across global teams Comfort navigating distributed, hybrid workplaces with stakeholders across time zones and functions Who You'll Work With MRH Squad members: Engineers, Scrum Lead, Product Analyst, Change Manager, QA, and sustaining engineering support Adjacent squads: Virtual Meeting Experience (VMX), Content Collaboration, Messaging, and Productivity squads for unified experiences Portfolio Leadership: Product Portfolio Lead, Technical Area Lead, and Portfolio Enablement Manager for vision, funding, and OKR alignment Cross-functional partners: Enterprise Architecture (for standard designs & governance) Global Real Estate (GRE) & Meetings & Events (for room design, buildouts, and AV refresh planning) Security & Risk (for compliance and governance) Data & Analytics (for telemetry and adoption insights) Change & Communications / UX COEs (for adoption, training, and user experience excellence) Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role begins at $142,000.00 in our lowest cost US region and goes up to $185,300.00 in our highest cost US region. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Dec 08, 2025
Full time
Locations : Boston Atlanta Heredia London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As Product Owner, Senior Manager for Meeting Rooms & Hybrid (MRH), you will own the strategy, roadmap, and delivery of BCG's global meeting room experience, ensuring seamless, secure, and hybrid-optimized collaboration across our offices worldwide. Among your responsibilities, you will: Define and deliver MRH squad priorities aligned to the Digital Collaboration Portfolio vision and Modern Work Experience strategy Own the end-to-end lifecycle of meeting room products (Zoom Room admin tools, Microsoft Teams Rooms- MTR, Cisco, Poly, Logitech Sync, NeatPulse, booking panels, etc.), ensuring stability, scalability, and user adoption Drive AV refresh planning, optimization, and cost management, ensuring all offices align to BCG's "Proven Offering" standards Partner closely with the Virtual Meeting Experience squad to create unified experiences across physical rooms, hybrid environments, and virtual platforms Translate user needs, feedback, and adoption metrics into actionable product decisions, obsessing over inclusive, intuitive, and consistent hybrid collaboration experiences Partner with Engineering, Change & Comms, QA, and Support to ensure seamless rollouts and ongoing reliability Manage vendors and external partners, evaluating usability, performance, and cost-effectiveness Champion security and governance, embedding risk, compliance, and accessibility principles into every solution Act as the servant leader for the MRH squad, empowering engineers, analysts, Scrum Lead, and chapter partners to deliver at speed and scale YOU'RE GOOD AT Being customer-focused and dedicated to understanding and learning about customer needs and requirements Operating with a transparency mindset, communicating clearly and openly both above and below Being comfortable leading, directing, and empowering team members without formal management authority Working with ambiguous requirements and multi-disciplinary teams Influencing stakeholders up to the senior levels of the organization Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs Looking for opportunities to innovate and get things done better and faster What You'll Bring 8-10+ years of progressively responsible work experience Bachelor's degree required; MBA or advanced professional degree strongly preferred Strong experience with enterprise conferencing and collaboration platforms (Zoom, Teams, Cisco, Logitech, Poly, Neat) Proven track record driving hybrid meeting strategies, physical AV lifecycle management, and integrations between in-room and virtual tools Hands-on Agile leadership experience, backlog management (Jira), and a strong servant-leader mindset Agile certification (PSPO, CSPO, or equivalent) strongly preferred Experience partnering across architecture, data analytics, UX, security, and change management functions Vendor management experience including feature evaluation, roadmap influence, and contract oversight Security-conscious mindset with proven collaboration alongside compliance/governance teams Exceptional communication and stakeholder management skills with ability to influence senior stakeholders and drive alignment across global teams Comfort navigating distributed, hybrid workplaces with stakeholders across time zones and functions Who You'll Work With MRH Squad members: Engineers, Scrum Lead, Product Analyst, Change Manager, QA, and sustaining engineering support Adjacent squads: Virtual Meeting Experience (VMX), Content Collaboration, Messaging, and Productivity squads for unified experiences Portfolio Leadership: Product Portfolio Lead, Technical Area Lead, and Portfolio Enablement Manager for vision, funding, and OKR alignment Cross-functional partners: Enterprise Architecture (for standard designs & governance) Global Real Estate (GRE) & Meetings & Events (for room design, buildouts, and AV refresh planning) Security & Risk (for compliance and governance) Data & Analytics (for telemetry and adoption insights) Change & Communications / UX COEs (for adoption, training, and user experience excellence) Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role begins at $142,000.00 in our lowest cost US region and goes up to $185,300.00 in our highest cost US region. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Application Support, Timetabling - TimeEdit, Celcat, Scientia, Student records, HR , Finance, SQL, Power BI, Excel, SAAS, Technical Configuration, Json, XML, UML. Agile, Waterfall,. My leading client has an opportunity for an Application Support Consultant / Implementation consultant - you must have experience working in the higher education area on SAAS implementations such as - Timetabling, Student Records platforms and we able to communicate with all university stakeholders i.e. academics, professional services, IT, software vendors. You must have previous experience of implementing a SaaS product and have experience of a full project life cycle i.e. requirements gathering, configuration, testing, training deployment and post go live support and be skilled at running workshops and discovery sessions. You must have experience working alongside project managers, solution architects and system and business analysts Technical Skills Hands on experience of testing environments, and release cycles Understanding the use of APIs, web services and data formats like JSON, XML Experience of supporting data integrations between university systems e.g. Student Records, HR, Finance, CRM, Timetabling etc SQL skills or data validation skills for testing and reconciliation Ability to use tools like Power BI, Excel or data hubs for verification If this role sounds of interest please send me your CV ASAP
Dec 08, 2025
Contractor
Application Support, Timetabling - TimeEdit, Celcat, Scientia, Student records, HR , Finance, SQL, Power BI, Excel, SAAS, Technical Configuration, Json, XML, UML. Agile, Waterfall,. My leading client has an opportunity for an Application Support Consultant / Implementation consultant - you must have experience working in the higher education area on SAAS implementations such as - Timetabling, Student Records platforms and we able to communicate with all university stakeholders i.e. academics, professional services, IT, software vendors. You must have previous experience of implementing a SaaS product and have experience of a full project life cycle i.e. requirements gathering, configuration, testing, training deployment and post go live support and be skilled at running workshops and discovery sessions. You must have experience working alongside project managers, solution architects and system and business analysts Technical Skills Hands on experience of testing environments, and release cycles Understanding the use of APIs, web services and data formats like JSON, XML Experience of supporting data integrations between university systems e.g. Student Records, HR, Finance, CRM, Timetabling etc SQL skills or data validation skills for testing and reconciliation Ability to use tools like Power BI, Excel or data hubs for verification If this role sounds of interest please send me your CV ASAP
Integration Specialist - AWS and Azure Outside IR35 Stevenage - 3 days on site 3 months initial contract must hold or be eligible for UK SC clearance Brief I'm looking for a skilled Integration Engineer to join our software and integration team on a 3-month contract. You'll design build, and document integrations across AWS and Azure platforms ensuring seamless data flow between systems. This is a hands-on role where you'll work closely with software engineers, business analysts, architects, and QA teams to deliver secure, scalable, and maintainable integration solutions. Key Responsibilities Design, develop, and implement integrations across AWS and Azure including low-code / no-code solutions Collab with business analysts and architects to translate requirements into technical designs Configure and maintain API-based , event-driven , and batch integrations between SaaS and on-prem solutions Support testing and deployment pipelines (CI/CD) for integration solutions Required Skills Proven experience with low-code / no-code integration tools (Power Automate, Azure Logic Apps, AWS AppFlow, MuleSoft Composer) Strong understanding of cloud services and architectures in AWS / Azure Familiarity with API design and management , REST/SOAP , and event-driven architectures Hands-on experience with Python, JavaScript, or ETL / data transformati on tools Knowledge of SaaS platforms such as Salesforce, ServiceNow, SAP, or Pega Awareness of DevOps, CI/CD, and version control (Git, Azure DevOps, etc.) Excellent communication and documentation skills. Desirable Skills Experience working in secure and governed cloud environments Bachelor's degree in computer science, IT, or related fields Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Dec 08, 2025
Contractor
Integration Specialist - AWS and Azure Outside IR35 Stevenage - 3 days on site 3 months initial contract must hold or be eligible for UK SC clearance Brief I'm looking for a skilled Integration Engineer to join our software and integration team on a 3-month contract. You'll design build, and document integrations across AWS and Azure platforms ensuring seamless data flow between systems. This is a hands-on role where you'll work closely with software engineers, business analysts, architects, and QA teams to deliver secure, scalable, and maintainable integration solutions. Key Responsibilities Design, develop, and implement integrations across AWS and Azure including low-code / no-code solutions Collab with business analysts and architects to translate requirements into technical designs Configure and maintain API-based , event-driven , and batch integrations between SaaS and on-prem solutions Support testing and deployment pipelines (CI/CD) for integration solutions Required Skills Proven experience with low-code / no-code integration tools (Power Automate, Azure Logic Apps, AWS AppFlow, MuleSoft Composer) Strong understanding of cloud services and architectures in AWS / Azure Familiarity with API design and management , REST/SOAP , and event-driven architectures Hands-on experience with Python, JavaScript, or ETL / data transformati on tools Knowledge of SaaS platforms such as Salesforce, ServiceNow, SAP, or Pega Awareness of DevOps, CI/CD, and version control (Git, Azure DevOps, etc.) Excellent communication and documentation skills. Desirable Skills Experience working in secure and governed cloud environments Bachelor's degree in computer science, IT, or related fields Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title: Software Developer Location: West Malling Employment Type: Full-time Permanent We are seeking a skilled Software Developer to join our growing team. The ideal candidate will be responsible for developing and maintaining APIs and service integrations that support our business applications and data systems. You'll work closely with cross-functional teams to deliver efficient, reliable, and scalable backend solutions. Key Responsibilities Working with legacy technologies during the hybrid phase of the strategic platform transition. Help to drive technical design and implementation across our software real estate to ensure solutions are in line with our strategic technical roadmap. Writing and testing code and refining / rewriting as necessary to ensure a robust solution has been developed. Collaborates with System Analysts and/or Solutions Designer(s) to ensure understanding of business requirements on larger delivery items. Key Skills & Experience Proven experience as a Software Developer . Strong expertise in API development and service integration . Proficiency in C# and the .NET framework . Solid understanding of SQL databases, including performance tuning and query optimization. Knowledge of Azure Devops (build/deployment automation) If you feel you have the right experience and knowledge for this exciting role, please apply as directed!
Dec 08, 2025
Full time
Job Title: Software Developer Location: West Malling Employment Type: Full-time Permanent We are seeking a skilled Software Developer to join our growing team. The ideal candidate will be responsible for developing and maintaining APIs and service integrations that support our business applications and data systems. You'll work closely with cross-functional teams to deliver efficient, reliable, and scalable backend solutions. Key Responsibilities Working with legacy technologies during the hybrid phase of the strategic platform transition. Help to drive technical design and implementation across our software real estate to ensure solutions are in line with our strategic technical roadmap. Writing and testing code and refining / rewriting as necessary to ensure a robust solution has been developed. Collaborates with System Analysts and/or Solutions Designer(s) to ensure understanding of business requirements on larger delivery items. Key Skills & Experience Proven experience as a Software Developer . Strong expertise in API development and service integration . Proficiency in C# and the .NET framework . Solid understanding of SQL databases, including performance tuning and query optimization. Knowledge of Azure Devops (build/deployment automation) If you feel you have the right experience and knowledge for this exciting role, please apply as directed!
Palantir Foundry Lead Consultant - Lead architect and hands-on technical owner for Palantir Foundry implementations. You will design and build production-grade data and application workflows on Foundry, own technical decisions end-to-end and work directly with senior stakeholders while mentoring engineering teams. Core Responsibilities Foundry Solution Architecture & Build Own end-to-end solution design across: Data integration (Pipeline Builder/code-based pipelines, connectors, incremental loads). Ontology modelling (object/relationship design, semantics, versioning). Application layer (Workshop, Code Repositories, OSDK/APIs, Actions, AIP/agentic workflows). Define and implement patterns for data modelling, transformation, and lineage tracking. Design permission models (RBAC/ABAC), object-level security and auditability. Implement CI/CD and environment promotion strategies for Foundry artefacts. Scalability, Reliability & Operations Lead performance tuning for large-scale production deployments (eg parallelisation, partitioning, caching, compute configuration). Design monitoring, alerting and observability for pipelines, applications and integrations. Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing Engineering & Stakeholder Management Run technical discovery with senior stakeholders to translate business needs into concrete Foundry use cases. Present architectures, trade-offs and risk assessments to both technical teams and C-suite. Provide technical guidance on integration with existing enterprise systems (data warehouses, message buses, APIs, identity providers). Enablement, Mentoring & Standards Design and deliver technical bootcamps, hands-on labs and enablement plans for engineers, analysts and power users. Mentor engineers on Foundry internals, best practices, and debugging strategies. Contribute to and enforce internal standards: code quality, naming conventions, testing strategies, pipeline/app design patterns. Required Experience Extensive experience working with Palantir , ideally as a Forward Deployed Engineer or equivalent implementation role. Multiple large-scale Foundry implementations in production , with direct ownership of: Solution architecture Deployment strategy Operational runbook and handover Demonstrable enterprise experience with: Performance bottlenecks at scale Complex permissioning/security models Schema and ontology evolution Integration failures and incident recovery Strong client-facing track record with senior stakeholders and C-suite , including technical steering sessions and design reviews. History of teaching, mentoring or training engineers or mixed-ability teams on Foundry (eg bootcamps, internal academies, onboarding programmes). Exposure to Palantir product teams and a deep understanding of: Platform limitations and edge cases Common failure modes Practical workarounds and design patterns to avoid them Technical Skills Strong practical knowledge of core Foundry components: Pipeline Builder, Ontology, Workshop, Code Repositories, OSDK, Actions, AIP/agentic features. Proficiency in at least one general-purpose programming language commonly used with Foundry (eg Python, Java, or similar) for transformations, services, and integrations. Solid background in data engineering concepts: batch/stream processing, data modelling, data quality, and governance. Experience integrating Foundry with enterprise identity (SSO, SAML/OIDC), APIs, and existing data platforms. Familiarity with modern software engineering practices: version control, code review, automated testing, CI/CD, infrastructure-as-code (where applicable). Profile Deep technical but pragmatic: optimises for correctness, reliability and maintainability under real-world constraints. Systems thinker: able to model complex domains and understand end-to-end data and control flows. Clear communicator: can move seamlessly between low-level detail and high-level architecture with different audiences. Enjoys debugging hard problems, documenting patterns, and building repeatable, reusable solutions. Staffworx are a UK based Talent & Recruiting Partner, supporting Digital Commerce, Software and Value Add Consulting sectors across the UK & EMEA.
Dec 08, 2025
Palantir Foundry Lead Consultant - Lead architect and hands-on technical owner for Palantir Foundry implementations. You will design and build production-grade data and application workflows on Foundry, own technical decisions end-to-end and work directly with senior stakeholders while mentoring engineering teams. Core Responsibilities Foundry Solution Architecture & Build Own end-to-end solution design across: Data integration (Pipeline Builder/code-based pipelines, connectors, incremental loads). Ontology modelling (object/relationship design, semantics, versioning). Application layer (Workshop, Code Repositories, OSDK/APIs, Actions, AIP/agentic workflows). Define and implement patterns for data modelling, transformation, and lineage tracking. Design permission models (RBAC/ABAC), object-level security and auditability. Implement CI/CD and environment promotion strategies for Foundry artefacts. Scalability, Reliability & Operations Lead performance tuning for large-scale production deployments (eg parallelisation, partitioning, caching, compute configuration). Design monitoring, alerting and observability for pipelines, applications and integrations. Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing Engineering & Stakeholder Management Run technical discovery with senior stakeholders to translate business needs into concrete Foundry use cases. Present architectures, trade-offs and risk assessments to both technical teams and C-suite. Provide technical guidance on integration with existing enterprise systems (data warehouses, message buses, APIs, identity providers). Enablement, Mentoring & Standards Design and deliver technical bootcamps, hands-on labs and enablement plans for engineers, analysts and power users. Mentor engineers on Foundry internals, best practices, and debugging strategies. Contribute to and enforce internal standards: code quality, naming conventions, testing strategies, pipeline/app design patterns. Required Experience Extensive experience working with Palantir , ideally as a Forward Deployed Engineer or equivalent implementation role. Multiple large-scale Foundry implementations in production , with direct ownership of: Solution architecture Deployment strategy Operational runbook and handover Demonstrable enterprise experience with: Performance bottlenecks at scale Complex permissioning/security models Schema and ontology evolution Integration failures and incident recovery Strong client-facing track record with senior stakeholders and C-suite , including technical steering sessions and design reviews. History of teaching, mentoring or training engineers or mixed-ability teams on Foundry (eg bootcamps, internal academies, onboarding programmes). Exposure to Palantir product teams and a deep understanding of: Platform limitations and edge cases Common failure modes Practical workarounds and design patterns to avoid them Technical Skills Strong practical knowledge of core Foundry components: Pipeline Builder, Ontology, Workshop, Code Repositories, OSDK, Actions, AIP/agentic features. Proficiency in at least one general-purpose programming language commonly used with Foundry (eg Python, Java, or similar) for transformations, services, and integrations. Solid background in data engineering concepts: batch/stream processing, data modelling, data quality, and governance. Experience integrating Foundry with enterprise identity (SSO, SAML/OIDC), APIs, and existing data platforms. Familiarity with modern software engineering practices: version control, code review, automated testing, CI/CD, infrastructure-as-code (where applicable). Profile Deep technical but pragmatic: optimises for correctness, reliability and maintainability under real-world constraints. Systems thinker: able to model complex domains and understand end-to-end data and control flows. Clear communicator: can move seamlessly between low-level detail and high-level architecture with different audiences. Enjoys debugging hard problems, documenting patterns, and building repeatable, reusable solutions. Staffworx are a UK based Talent & Recruiting Partner, supporting Digital Commerce, Software and Value Add Consulting sectors across the UK & EMEA.
Lead the design and governance of data architecture for a major customer experience transformation programme. Responsible for mapping current and future data landscapes, creating data models, and ensuring seamless integration and migration across multiple systems Develop and document as-is/to-be data landscapes Create and maintain data models, taxonomies, and account hierarchies Define data flows, integrations, and dependencies across CRM and broker systems Identify data priorities, risks, and interdependencies Collaborate with analysts and engineers to validate requirements Lead data migration and transformation strategies Govern data quality, modelling standards, and documentation Align business process design with data architecture
Dec 07, 2025
Full time
Lead the design and governance of data architecture for a major customer experience transformation programme. Responsible for mapping current and future data landscapes, creating data models, and ensuring seamless integration and migration across multiple systems Develop and document as-is/to-be data landscapes Create and maintain data models, taxonomies, and account hierarchies Define data flows, integrations, and dependencies across CRM and broker systems Identify data priorities, risks, and interdependencies Collaborate with analysts and engineers to validate requirements Lead data migration and transformation strategies Govern data quality, modelling standards, and documentation Align business process design with data architecture
About the Role We are seeking an experienced Lead Systems Architect (Pega) to join a high-profile project. This is a fantastic opportunity to lead the design and delivery of complex Pega solutions, ensuring alignment with enterprise standards and business objectives. Key Responsibilities Solution Architecture & Design Lead end-to-end architecture and design of Pega applications. Define reusable frameworks, components, and integration patterns. Translate complex business needs into scalable, secure, and preformant solutions. Technical Leadership Act as the technical authority and mentor for Pega development teams. Review and validate solution designs for compliance with architecture principles. Provide hands-on guidance in Pega configuration, rules, data modelling, and integrations. Project Delivery Collaborate with business analysts, product owners, and developers throughout the SDLC. Ensure timely, budget-compliant delivery of high-quality solutions. Support DevOps and CI/CD practices for Pega deployments. Governance & Standards Define and enforce Pega best practices, coding standards, and design guidelines. Participate in architectural governance boards and solution reviews. Evaluate new Pega capabilities and release updates for adoption. Stakeholder Management Communicate complex technical concepts to non-technical stakeholders. Align Pega solutions with organisational goals. Provide architectural input for pre-sales or RFP processes when required. Requirements Proven experience as a Lead Systems Architect with Pega. Strong understanding of solution architecture principles and enterprise standards. Excellent stakeholder management and communication skills. BPSS clearance (or ability to obtain). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dec 07, 2025
Contractor
About the Role We are seeking an experienced Lead Systems Architect (Pega) to join a high-profile project. This is a fantastic opportunity to lead the design and delivery of complex Pega solutions, ensuring alignment with enterprise standards and business objectives. Key Responsibilities Solution Architecture & Design Lead end-to-end architecture and design of Pega applications. Define reusable frameworks, components, and integration patterns. Translate complex business needs into scalable, secure, and preformant solutions. Technical Leadership Act as the technical authority and mentor for Pega development teams. Review and validate solution designs for compliance with architecture principles. Provide hands-on guidance in Pega configuration, rules, data modelling, and integrations. Project Delivery Collaborate with business analysts, product owners, and developers throughout the SDLC. Ensure timely, budget-compliant delivery of high-quality solutions. Support DevOps and CI/CD practices for Pega deployments. Governance & Standards Define and enforce Pega best practices, coding standards, and design guidelines. Participate in architectural governance boards and solution reviews. Evaluate new Pega capabilities and release updates for adoption. Stakeholder Management Communicate complex technical concepts to non-technical stakeholders. Align Pega solutions with organisational goals. Provide architectural input for pre-sales or RFP processes when required. Requirements Proven experience as a Lead Systems Architect with Pega. Strong understanding of solution architecture principles and enterprise standards. Excellent stakeholder management and communication skills. BPSS clearance (or ability to obtain). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Hybrid Working, UK Wide Flexibility, Integration Architect, Technical Architect, Timetabling Experience Essential, Solution Architect, TimeEdit, Celcat, Scientia, Technical, SQL, UML, XML My leading client is looking for Integration Architect / Technical /Solution Architect to work on a Timetabling SAAS Implementation you must have previous experience of specifically working on Timetabling projects into the Higher Education space. You will be joining a project that is off and running but there is plenty to shape and integrate to ensure a successful implementation on the software into the business. Key Experience Strong experience of implementing Timetabling SAAS solutions Maintain deep architectural understanding of the enterprise systems and integration landscape within your portfolio. Represent Digital Technologies in internal and external architecture or user groups, evaluating emerging capabilities and advising on their strategic integration potential. Define and maintain short- and medium-term integration roadmaps , ensuring upgrade, modernisation, and optimisation plans for corporate applications and interfaces are aligned with wider Digital Technologies and strategy. Provide technical leadership and line management to integration specialists and support analysts. Set clear objectives, ensure architectural priorities are understood, and guide the team in delivering high-quality integration solutions. Lead the documentation and development of integration patterns, interfaces and technical designs , using appropriate modelling, tooling and architectural standards to ensure consistency and maintainability. Evaluate and deliver enhancements across the integration estate , identifying operational needs, analysing requirements, and designing changes that improve interoperability while preserving architectural integrity. Manage integration impacts related to application upgrades , reviewing new functionality, identifying integration touchpoints, and planning the deployment, testing and release of updated components across Digital Technologies and user communities. Collaborate with solution designers, business analysts and technical teams to architect end-to-end solutions that meet business needs. Provide authoritative guidance on systems, data flows and integration patterns to Ensure new solutions enhance business capability without compromising core platforms, integrations or data quality. If this sounds of interest and you are available quickly to start a new role please drop me your profile.
Dec 07, 2025
Contractor
Hybrid Working, UK Wide Flexibility, Integration Architect, Technical Architect, Timetabling Experience Essential, Solution Architect, TimeEdit, Celcat, Scientia, Technical, SQL, UML, XML My leading client is looking for Integration Architect / Technical /Solution Architect to work on a Timetabling SAAS Implementation you must have previous experience of specifically working on Timetabling projects into the Higher Education space. You will be joining a project that is off and running but there is plenty to shape and integrate to ensure a successful implementation on the software into the business. Key Experience Strong experience of implementing Timetabling SAAS solutions Maintain deep architectural understanding of the enterprise systems and integration landscape within your portfolio. Represent Digital Technologies in internal and external architecture or user groups, evaluating emerging capabilities and advising on their strategic integration potential. Define and maintain short- and medium-term integration roadmaps , ensuring upgrade, modernisation, and optimisation plans for corporate applications and interfaces are aligned with wider Digital Technologies and strategy. Provide technical leadership and line management to integration specialists and support analysts. Set clear objectives, ensure architectural priorities are understood, and guide the team in delivering high-quality integration solutions. Lead the documentation and development of integration patterns, interfaces and technical designs , using appropriate modelling, tooling and architectural standards to ensure consistency and maintainability. Evaluate and deliver enhancements across the integration estate , identifying operational needs, analysing requirements, and designing changes that improve interoperability while preserving architectural integrity. Manage integration impacts related to application upgrades , reviewing new functionality, identifying integration touchpoints, and planning the deployment, testing and release of updated components across Digital Technologies and user communities. Collaborate with solution designers, business analysts and technical teams to architect end-to-end solutions that meet business needs. Provide authoritative guidance on systems, data flows and integration patterns to Ensure new solutions enhance business capability without compromising core platforms, integrations or data quality. If this sounds of interest and you are available quickly to start a new role please drop me your profile.
ICT Senior Analyst Salary: £40,174 £43,236 per annum (up to £44,472 for exceptional performance once in post) Contract: Permanent, 37 hours per week Location: Lyndhurst Working pattern: Hybrid (50 percent office, 50 percent home working after training) The ICT and Transformation teams are embarking on an ambitious programme of digital change, and we are now seeking an experienced ICT Senior Analyst to join us. You will play a central role in delivering new digital systems, improving integrations across platforms, and supporting modern, efficient ways of working throughout the organisation. The ICT Senior Analyst will be working closely with our ICT and Transformation teams to deliver this exciting programme of change, including implementing new digital systems and enabling modern ways of working. The role is hybrid-based, with at least two days per week on-site at our head office, or more where project needs require it. Specific experience is advantageous in digital transformation projects, integrations between digital systems, Customer Relationship Management systems, data management, and working with or alongside the public sector. The start date for this role is immediate, if possible. As an ICT Senior Analyst, you will play a key role in delivering smarter, more efficient services by: Leading the support, development, and enhancement of key applications Providing expert technical advice and guidance across the organisation Supporting digital transformation projects that improve customer experience and reduce manual processes Collaborating with ICT teams to proactively improve systems and respond to technical issues Designing and implementing secure, high-performing IT solutions Troubleshooting complex 2nd and 3rd line support issues Working closely with stakeholders to understand and meet their IT needs Keeping documentation up to date and staying ahead of industry trends We re looking for someone with: Strong expertise in Microsoft 365 (Teams, SharePoint, Power Platform, productivity tools) Experience supporting both cloud-based and on-premise applications Hands-on experience with Power Platform development (Power BI, Power Automate, Power Apps) Proficiency in SQL Server and writing SQL queries A solid understanding of data integration and system connectivity Experience leading technical projects Familiarity with ITIL and Agile methodologies To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Dec 06, 2025
Contractor
ICT Senior Analyst Salary: £40,174 £43,236 per annum (up to £44,472 for exceptional performance once in post) Contract: Permanent, 37 hours per week Location: Lyndhurst Working pattern: Hybrid (50 percent office, 50 percent home working after training) The ICT and Transformation teams are embarking on an ambitious programme of digital change, and we are now seeking an experienced ICT Senior Analyst to join us. You will play a central role in delivering new digital systems, improving integrations across platforms, and supporting modern, efficient ways of working throughout the organisation. The ICT Senior Analyst will be working closely with our ICT and Transformation teams to deliver this exciting programme of change, including implementing new digital systems and enabling modern ways of working. The role is hybrid-based, with at least two days per week on-site at our head office, or more where project needs require it. Specific experience is advantageous in digital transformation projects, integrations between digital systems, Customer Relationship Management systems, data management, and working with or alongside the public sector. The start date for this role is immediate, if possible. As an ICT Senior Analyst, you will play a key role in delivering smarter, more efficient services by: Leading the support, development, and enhancement of key applications Providing expert technical advice and guidance across the organisation Supporting digital transformation projects that improve customer experience and reduce manual processes Collaborating with ICT teams to proactively improve systems and respond to technical issues Designing and implementing secure, high-performing IT solutions Troubleshooting complex 2nd and 3rd line support issues Working closely with stakeholders to understand and meet their IT needs Keeping documentation up to date and staying ahead of industry trends We re looking for someone with: Strong expertise in Microsoft 365 (Teams, SharePoint, Power Platform, productivity tools) Experience supporting both cloud-based and on-premise applications Hands-on experience with Power Platform development (Power BI, Power Automate, Power Apps) Proficiency in SQL Server and writing SQL queries A solid understanding of data integration and system connectivity Experience leading technical projects Familiarity with ITIL and Agile methodologies To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
HR Systems Analyst Location: London Location type: Hybrid Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. The role Reporting to the Head of Talent, Performance and Culture, the HR Systems and Data Analyst will play a key role in helping to improve the efficiency and effectiveness of the HR function and our employee experience by managing our core HR System and any 3rd party bolt-on s or integrations, and evolving our approach to self-service. This role is also responsible for ensuring that our data is accurate and ensuring the right policies, processes and training is in place to maintain the integrity of our data. You will help us to improve our Global HR processes, through increased automation. This role will be fantastic for someone who has a genuine enthusiasm for both HR Systems and Data. What you ll be doing - Supporting the implementation, configuration and rollout of any HRMS or 3rd party talent systems (including documentation, notifications, alerts and training resources) to meet the business needs - Support the development and execution of a comprehensive automation strategy aligned with business objectives by identifying areas for automation whilst ensuring the user experience is optimal - Addressing all HR System issues and develop actions plans to resolve those issues, liaising with key stakeholders - Performing routine system upkeep for the HR Systems e.g, data integrity, data uploads, data cleanse and workflow design and performing periodic system setups - Ensuring integrity of data held on the HRMS and to advise HR colleagues of actions needed to maintain data accuracy - Helping to develop change management plans for all impacted audiences when introducing changing processes and practices - Provide day to day support to all HR system users, including: training, developing training guides and facilitating sessions as required - Partner with the data and analytics team to create and generate reports to support key business projects; provide meaningful insights and recommendations. Identifying new areas of the business that could benefit from further analysis and take a proactive approach to achieving tangible results for the HR team as well as the wider business - Improving the effectiveness of current HR processes, recommending and implementing improvements to streamline current manual processes and practices - Work with cross functional teams, including IT, HR Ops, data and analytics, HR CoE s, to gather requirements and identify and implement solutions What we re looking for The ideal candidate would have in-depth knowledge of working on cloud based HRMS, Sage People experience essential, additional experience of migrating to a new cloud-based HR System would be advantageous, also experience of integrating 3rd party systems to the main HRMS - Strong analytical capabilities and a willingness and ability to quickly learn new tools, systems and software - Strong systems thinking, design thinking and process thinking skills Excellent IT skills particularly; Excel and PowerPoint - Relentless attention to detail is essential - Knowledge of standard HR metrics and key performance indicators - Experience in using data to generate insight and management information - Strong stakeholder management skills to work effectively across the Group and with suppliers at different levels - Ability to demonstrate a professional, confident and 'can do' attitude - Excellent organisation and time management skills - Excellent communication skills (verbal and written) In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Dec 06, 2025
Full time
HR Systems Analyst Location: London Location type: Hybrid Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. The role Reporting to the Head of Talent, Performance and Culture, the HR Systems and Data Analyst will play a key role in helping to improve the efficiency and effectiveness of the HR function and our employee experience by managing our core HR System and any 3rd party bolt-on s or integrations, and evolving our approach to self-service. This role is also responsible for ensuring that our data is accurate and ensuring the right policies, processes and training is in place to maintain the integrity of our data. You will help us to improve our Global HR processes, through increased automation. This role will be fantastic for someone who has a genuine enthusiasm for both HR Systems and Data. What you ll be doing - Supporting the implementation, configuration and rollout of any HRMS or 3rd party talent systems (including documentation, notifications, alerts and training resources) to meet the business needs - Support the development and execution of a comprehensive automation strategy aligned with business objectives by identifying areas for automation whilst ensuring the user experience is optimal - Addressing all HR System issues and develop actions plans to resolve those issues, liaising with key stakeholders - Performing routine system upkeep for the HR Systems e.g, data integrity, data uploads, data cleanse and workflow design and performing periodic system setups - Ensuring integrity of data held on the HRMS and to advise HR colleagues of actions needed to maintain data accuracy - Helping to develop change management plans for all impacted audiences when introducing changing processes and practices - Provide day to day support to all HR system users, including: training, developing training guides and facilitating sessions as required - Partner with the data and analytics team to create and generate reports to support key business projects; provide meaningful insights and recommendations. Identifying new areas of the business that could benefit from further analysis and take a proactive approach to achieving tangible results for the HR team as well as the wider business - Improving the effectiveness of current HR processes, recommending and implementing improvements to streamline current manual processes and practices - Work with cross functional teams, including IT, HR Ops, data and analytics, HR CoE s, to gather requirements and identify and implement solutions What we re looking for The ideal candidate would have in-depth knowledge of working on cloud based HRMS, Sage People experience essential, additional experience of migrating to a new cloud-based HR System would be advantageous, also experience of integrating 3rd party systems to the main HRMS - Strong analytical capabilities and a willingness and ability to quickly learn new tools, systems and software - Strong systems thinking, design thinking and process thinking skills Excellent IT skills particularly; Excel and PowerPoint - Relentless attention to detail is essential - Knowledge of standard HR metrics and key performance indicators - Experience in using data to generate insight and management information - Strong stakeholder management skills to work effectively across the Group and with suppliers at different levels - Ability to demonstrate a professional, confident and 'can do' attitude - Excellent organisation and time management skills - Excellent communication skills (verbal and written) In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Legal Technology Business Analyst Drive Innovation Across a Global Law Firm Are you a legal tech specialist who thrives on improving how lawyers work, enhancing core applications, and shaping smarter workflows? This London-based role offers the chance to own and evolve the firm s legal technology landscape -partnering closely with lawyers, PAs, Finance and IT to deliver meaningful change across practice areas. Why this role is ideal for legal tech / legal BA professionals: Focus on enhancements, optimisation and innovation not just support Work hands-on with key legal platforms such as iManage, Intapp, Aderant, SharePoint and emerging GenAI tools Act as a bridge between legal teams and IT, translating business needs into practical, scalable solutions Shape how the firm adopts AI, workflow tools, automation and integrations Join a modern, growing firm that genuinely invests in legal technology What s on offer: £70,000 £80,000 salary Hybrid working in a collaborative, open culture Ownership of a modern legal tech stack and real influence in setting direction Exposure to M365 Copilot, ChatGPT Enterprise and workflow/automation tools What you ll be doing Engaging directly with lawyers, PAs and business teams to understand their processes and challenges Analysing and redesigning workflows to improve efficiency across legal practice areas Leading enhancements, upgrades, integrations and configuration changes across core legal applications Designing and delivering automation opportunities (document, workflow, data flow) Shaping functional requirements, user stories and future-state processes Driving adoption of AI and new technology across the business Producing documentation, user guides and change support materials Evaluating new legal tech solutions and contributing to the firm s technology roadmap Supporting finance systems (Aderant, BillBlast, iTimeKeep) from a process and enhancement perspective What you ll bring: Experience within a law firm or legal technology environment is essential. You ll also have: 3+ years experience in legal applications, legal technology, or legal business analysis Strong understanding of legal workflows matter lifecycle, DMS use, conflicts, time capture, billing, or related processes Hands-on experience with one or more core platforms: iManage, Intapp, Aderant, SharePoint, or similar Excellent stakeholder engagement skills and confidence working directly with lawyers The ability to translate business needs into actionable technical solutions Strong analytical, documentation and communication skills Experience with Microsoft 365, automation or low-code platforms is advantageous Interested: If you re ready for a role where you can truly shape the future of legal tech, and work closely with the business to deliver real change, apply today. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds. Candidates must have the existing right to work in the UK, as visa sponsorship cannot be provided.
Dec 06, 2025
Full time
Legal Technology Business Analyst Drive Innovation Across a Global Law Firm Are you a legal tech specialist who thrives on improving how lawyers work, enhancing core applications, and shaping smarter workflows? This London-based role offers the chance to own and evolve the firm s legal technology landscape -partnering closely with lawyers, PAs, Finance and IT to deliver meaningful change across practice areas. Why this role is ideal for legal tech / legal BA professionals: Focus on enhancements, optimisation and innovation not just support Work hands-on with key legal platforms such as iManage, Intapp, Aderant, SharePoint and emerging GenAI tools Act as a bridge between legal teams and IT, translating business needs into practical, scalable solutions Shape how the firm adopts AI, workflow tools, automation and integrations Join a modern, growing firm that genuinely invests in legal technology What s on offer: £70,000 £80,000 salary Hybrid working in a collaborative, open culture Ownership of a modern legal tech stack and real influence in setting direction Exposure to M365 Copilot, ChatGPT Enterprise and workflow/automation tools What you ll be doing Engaging directly with lawyers, PAs and business teams to understand their processes and challenges Analysing and redesigning workflows to improve efficiency across legal practice areas Leading enhancements, upgrades, integrations and configuration changes across core legal applications Designing and delivering automation opportunities (document, workflow, data flow) Shaping functional requirements, user stories and future-state processes Driving adoption of AI and new technology across the business Producing documentation, user guides and change support materials Evaluating new legal tech solutions and contributing to the firm s technology roadmap Supporting finance systems (Aderant, BillBlast, iTimeKeep) from a process and enhancement perspective What you ll bring: Experience within a law firm or legal technology environment is essential. You ll also have: 3+ years experience in legal applications, legal technology, or legal business analysis Strong understanding of legal workflows matter lifecycle, DMS use, conflicts, time capture, billing, or related processes Hands-on experience with one or more core platforms: iManage, Intapp, Aderant, SharePoint, or similar Excellent stakeholder engagement skills and confidence working directly with lawyers The ability to translate business needs into actionable technical solutions Strong analytical, documentation and communication skills Experience with Microsoft 365, automation or low-code platforms is advantageous Interested: If you re ready for a role where you can truly shape the future of legal tech, and work closely with the business to deliver real change, apply today. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds. Candidates must have the existing right to work in the UK, as visa sponsorship cannot be provided.
Hybrid Working, UK Wide Flexibility, Implementation Consultant, SAAS, Timetabling Experience Essential, Solution Architect, TimeEdit, Celcat, Scientia, Technical, SQL, UML, XML My leading client is looking for Implementation Consultant to work on a Timetabling SAAS Implementation you must have previous experience of specifically working on Timetabling projects into the Higher Education space. You will be joining a project that is off and running but there is plenty to shape and integrate to ensure a successful implementation on the software into the business. Key Experience Strong experience of implementing Timetabling SAAS solutions Maintain deep architectural understanding of the enterprise systems and integration landscape within your portfolio. Represent Digital Technologies in internal and external architecture or user groups, evaluating emerging capabilities and advising on their strategic integration potential. Define and maintain short- and medium-term integration roadmaps , ensuring upgrade, modernisation, and optimisation plans for corporate applications and interfaces are aligned with wider Digital Technologies and strategy. Provide technical leadership and line management to integration specialists and support analysts. Set clear objectives, ensure architectural priorities are understood, and guide the team in delivering high-quality integration solutions. Lead the documentation and development of integration patterns, interfaces and technical designs , using appropriate modelling, tooling and architectural standards to ensure consistency and maintainability. Evaluate and deliver enhancements across the integration estate , identifying operational needs, analysing requirements, and designing changes that improve interoperability while preserving architectural integrity. Manage integration impacts related to application upgrades , reviewing new functionality, identifying integration touchpoints, and planning the deployment, testing and release of updated components across Digital Technologies and user communities. Collaborate with solution designers, business analysts and technical teams to architect end-to-end solutions that meet business needs. Provide authoritative guidance on systems, data flows and integration patterns to Ensure new solutions enhance business capability without compromising core platforms, integrations or data quality. If this sounds of interest and you are available quickly to start a new role please drop me your profile.
Dec 06, 2025
Contractor
Hybrid Working, UK Wide Flexibility, Implementation Consultant, SAAS, Timetabling Experience Essential, Solution Architect, TimeEdit, Celcat, Scientia, Technical, SQL, UML, XML My leading client is looking for Implementation Consultant to work on a Timetabling SAAS Implementation you must have previous experience of specifically working on Timetabling projects into the Higher Education space. You will be joining a project that is off and running but there is plenty to shape and integrate to ensure a successful implementation on the software into the business. Key Experience Strong experience of implementing Timetabling SAAS solutions Maintain deep architectural understanding of the enterprise systems and integration landscape within your portfolio. Represent Digital Technologies in internal and external architecture or user groups, evaluating emerging capabilities and advising on their strategic integration potential. Define and maintain short- and medium-term integration roadmaps , ensuring upgrade, modernisation, and optimisation plans for corporate applications and interfaces are aligned with wider Digital Technologies and strategy. Provide technical leadership and line management to integration specialists and support analysts. Set clear objectives, ensure architectural priorities are understood, and guide the team in delivering high-quality integration solutions. Lead the documentation and development of integration patterns, interfaces and technical designs , using appropriate modelling, tooling and architectural standards to ensure consistency and maintainability. Evaluate and deliver enhancements across the integration estate , identifying operational needs, analysing requirements, and designing changes that improve interoperability while preserving architectural integrity. Manage integration impacts related to application upgrades , reviewing new functionality, identifying integration touchpoints, and planning the deployment, testing and release of updated components across Digital Technologies and user communities. Collaborate with solution designers, business analysts and technical teams to architect end-to-end solutions that meet business needs. Provide authoritative guidance on systems, data flows and integration patterns to Ensure new solutions enhance business capability without compromising core platforms, integrations or data quality. If this sounds of interest and you are available quickly to start a new role please drop me your profile.
Dynamics 365 CE Developer - Burton Upon Trent / Hybrid Hybrid working Salary up to £65,000 Dynamics 365 CE Developer required for a leading client in Burton Upon Trent to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams and ensuring alignment with industry best practices. Strong Microsoft technology skills, CRM development experience, and the ability to analyse complex requirements are essential. The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity. Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions, encompassing Power Apps, Power Automate, and Power BI. Optimize system performance and ensure seamless integration with external systems and services. Troubleshoot and resolve technical issues promptly to minimize downtime and maintain optimal system efficiency. Partner with cross-functional teams to ensure timely and successful project delivery. Maintain current knowledge of Dynamics 365 CE and related technologies. Conduct thorough solution testing and support user acceptance testing in collaboration with the business stakeholders. Provide in-depth expertise on D365 CE modules to deliver comprehensive technology solutions. Facilitate workshops and training sessions for stakeholders to enhance understanding of D365 CE functionalities. Demonstrate a strong command of Microsoft technologies such as C#, .NET, SQL Server, and Azure for the effective development, integration, and customization of Dynamics 365 CE solutions. Possess experience in developing custom plugins using C# within the Dynamics 365 CE environment. Exhibit excellent communication skills, both verbal and written, to effectively engage with stakeholders, analysts, and consultants, ensuring clear articulation of technical concepts and requirements. Collaboration skills are essential for seamless teamwork across various functions. Maintain a solid foundation in CRM concepts, especially regarding Dynamics 365 CE customization, configuration, and SDK. Proficiency with client-side scripting languages like JavaScript and familiarity with web frameworks such as React or Angular is advantageous. Stay abreast of new, deprecated, and upcoming features in Dynamics 365 as detailed in the product roadmap. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy JBRP1_UKTJ
Dec 06, 2025
Full time
Dynamics 365 CE Developer - Burton Upon Trent / Hybrid Hybrid working Salary up to £65,000 Dynamics 365 CE Developer required for a leading client in Burton Upon Trent to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams and ensuring alignment with industry best practices. Strong Microsoft technology skills, CRM development experience, and the ability to analyse complex requirements are essential. The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity. Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions, encompassing Power Apps, Power Automate, and Power BI. Optimize system performance and ensure seamless integration with external systems and services. Troubleshoot and resolve technical issues promptly to minimize downtime and maintain optimal system efficiency. Partner with cross-functional teams to ensure timely and successful project delivery. Maintain current knowledge of Dynamics 365 CE and related technologies. Conduct thorough solution testing and support user acceptance testing in collaboration with the business stakeholders. Provide in-depth expertise on D365 CE modules to deliver comprehensive technology solutions. Facilitate workshops and training sessions for stakeholders to enhance understanding of D365 CE functionalities. Demonstrate a strong command of Microsoft technologies such as C#, .NET, SQL Server, and Azure for the effective development, integration, and customization of Dynamics 365 CE solutions. Possess experience in developing custom plugins using C# within the Dynamics 365 CE environment. Exhibit excellent communication skills, both verbal and written, to effectively engage with stakeholders, analysts, and consultants, ensuring clear articulation of technical concepts and requirements. Collaboration skills are essential for seamless teamwork across various functions. Maintain a solid foundation in CRM concepts, especially regarding Dynamics 365 CE customization, configuration, and SDK. Proficiency with client-side scripting languages like JavaScript and familiarity with web frameworks such as React or Angular is advantageous. Stay abreast of new, deprecated, and upcoming features in Dynamics 365 as detailed in the product roadmap. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy JBRP1_UKTJ
Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Department Our Client Technology team is at the forefront of digital transformation, delivering innovative solutions that enhance client engagement and operational efficiency. The team collaborates across the business to design and implement scalable, secure, and user-centric platforms that support our strategic goals. About the Role Join our Client Technology team as a Salesforce Engineer, where your technical expertise will help drive innovation through collaboration. You'll work closely with product owners, architects, analysts, and talented cross-functional teams to design and develop creative Salesforce solutions that enhance client engagement, sales, service, and marketing. Together, we'll build scalable, secure, and efficient capabilities that push boundaries and support our shared vision for the organisation. Key Responsibilities Design and implement robust Salesforce solutions using Apex, Lightning Web Components (LWC), Omnistudio, Flows, and integrations with external systems. Support the modernisation of Legacy Salesforce implementations, leveraging best practices and scalable architecture patterns. Write clean, testable, and maintainable code following Salesforce development standards and participate in peer reviews. Implement and maintain CI/CD pipelines using tools such as Gearset, Copado, or Azure DevOps. Champion test automation and deployment governance. Explore and apply AI-powered development tools (eg, GitHub Copilot) to enhance engineering efficiency. Drive enhancements in tooling, development processes, and platform capabilities. Actively participate in Agile ceremonies including sprint planning, retrospectives, and backlog refinement. Troubleshoot complex issues and propose innovative solutions across the Salesforce ecosystem. Collaborate with business stakeholders, product managers, and analysts to deliver user-centric solutions. About the Candidate The ideal candidate will possess the following: Proven experience as a Salesforce Engineer or Developer in a complex enterprise environment. Expertise in Salesforce platform development including Apex, LWC, Omnistudio, Flows, and REST/SOAP APIs. Experience with at least one of the following: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, or Financial Services Cloud. Strong understanding of Salesforce security, data modelling, and governor limits. Experience implementing CI/CD pipelines (eg, Gearset, Copado, Azure DevOps). Familiarity with test automation and observability within the Salesforce ecosystem. Knowledge of AI-powered development tools and automation techniques. Experience working in Agile teams and delivering collaboratively. Excellent communication skills and ability to engage with technical and non-technical stakeholders. A client and user-focused mindset, ensuring they are at the heart of design and delivery. We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our Benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. Our Business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you. At aberdeen we've adopted a blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business. An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Dec 06, 2025
Full time
Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Department Our Client Technology team is at the forefront of digital transformation, delivering innovative solutions that enhance client engagement and operational efficiency. The team collaborates across the business to design and implement scalable, secure, and user-centric platforms that support our strategic goals. About the Role Join our Client Technology team as a Salesforce Engineer, where your technical expertise will help drive innovation through collaboration. You'll work closely with product owners, architects, analysts, and talented cross-functional teams to design and develop creative Salesforce solutions that enhance client engagement, sales, service, and marketing. Together, we'll build scalable, secure, and efficient capabilities that push boundaries and support our shared vision for the organisation. Key Responsibilities Design and implement robust Salesforce solutions using Apex, Lightning Web Components (LWC), Omnistudio, Flows, and integrations with external systems. Support the modernisation of Legacy Salesforce implementations, leveraging best practices and scalable architecture patterns. Write clean, testable, and maintainable code following Salesforce development standards and participate in peer reviews. Implement and maintain CI/CD pipelines using tools such as Gearset, Copado, or Azure DevOps. Champion test automation and deployment governance. Explore and apply AI-powered development tools (eg, GitHub Copilot) to enhance engineering efficiency. Drive enhancements in tooling, development processes, and platform capabilities. Actively participate in Agile ceremonies including sprint planning, retrospectives, and backlog refinement. Troubleshoot complex issues and propose innovative solutions across the Salesforce ecosystem. Collaborate with business stakeholders, product managers, and analysts to deliver user-centric solutions. About the Candidate The ideal candidate will possess the following: Proven experience as a Salesforce Engineer or Developer in a complex enterprise environment. Expertise in Salesforce platform development including Apex, LWC, Omnistudio, Flows, and REST/SOAP APIs. Experience with at least one of the following: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, or Financial Services Cloud. Strong understanding of Salesforce security, data modelling, and governor limits. Experience implementing CI/CD pipelines (eg, Gearset, Copado, Azure DevOps). Familiarity with test automation and observability within the Salesforce ecosystem. Knowledge of AI-powered development tools and automation techniques. Experience working in Agile teams and delivering collaboratively. Excellent communication skills and ability to engage with technical and non-technical stakeholders. A client and user-focused mindset, ensuring they are at the heart of design and delivery. We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our Benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. Our Business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you. At aberdeen we've adopted a blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business. An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the department Aberdeen's Finance Squad sits within the Corporate Technology Office, this is responsible for managing Aberdeen's core Finance systems with Oracle being its Strategic tool of choice. Aberdeen is live with Oracle Financials (GL, AP, AR, FA) & Oracle EPM Cloud solutions and Enterprise Data Management (EDM). We have an exciting roadmap ahead of us to further enhance our systems architecture over the next 3 years and embed and enhance ways or working. About the role We are seeking a Senior Analyst with proven experience in Oracle EPM Cloud and preferably Hyperion Planning to support our enterprise performance management initiatives. This role will be central to enhancing financial planning, forecasting, and reporting capabilities, working closely with finance and IT teams to deliver scalable and efficient solutions. Key Responsibilities Lead full life cycle Oracle EPM Cloud implementations from requirements gathering through to post-go-live support. Serve as SME for Oracle EPM and Legacy Hyperion environments, advising stakeholders and managing upgrades and migrations. Design and maintain financial models, business rules, and calculation scripts to support planning, forecasting, and consolidation. Develop and manage integrations between EPM and ERP systems, ensuring seamless data flow and process alignment. Drive system optimisation and governance, including performance monitoring, impact assessments, and alignment with enterprise architecture. Facilitate user engagement through UAT, training, and workshops, while staying current on product updates and industry trends. About the Candidate Extensive experience with Oracle EPM Cloud Proficiency in Smart View, EPM Automate, and data integration tools (eg, Data Management, FDMEE). Working knowledge of Hyperion Planning and Essbase is highly desirable. Ability to proactively identify opportunities for improvements and achieving efficiencies Experience in leading and supporting more junior colleagues Experience with Scripting (eg, Groovy, SQL) and automation tools. We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you. At Aberdeen we've adopted a blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business. An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Dec 06, 2025
Full time
At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the department Aberdeen's Finance Squad sits within the Corporate Technology Office, this is responsible for managing Aberdeen's core Finance systems with Oracle being its Strategic tool of choice. Aberdeen is live with Oracle Financials (GL, AP, AR, FA) & Oracle EPM Cloud solutions and Enterprise Data Management (EDM). We have an exciting roadmap ahead of us to further enhance our systems architecture over the next 3 years and embed and enhance ways or working. About the role We are seeking a Senior Analyst with proven experience in Oracle EPM Cloud and preferably Hyperion Planning to support our enterprise performance management initiatives. This role will be central to enhancing financial planning, forecasting, and reporting capabilities, working closely with finance and IT teams to deliver scalable and efficient solutions. Key Responsibilities Lead full life cycle Oracle EPM Cloud implementations from requirements gathering through to post-go-live support. Serve as SME for Oracle EPM and Legacy Hyperion environments, advising stakeholders and managing upgrades and migrations. Design and maintain financial models, business rules, and calculation scripts to support planning, forecasting, and consolidation. Develop and manage integrations between EPM and ERP systems, ensuring seamless data flow and process alignment. Drive system optimisation and governance, including performance monitoring, impact assessments, and alignment with enterprise architecture. Facilitate user engagement through UAT, training, and workshops, while staying current on product updates and industry trends. About the Candidate Extensive experience with Oracle EPM Cloud Proficiency in Smart View, EPM Automate, and data integration tools (eg, Data Management, FDMEE). Working knowledge of Hyperion Planning and Essbase is highly desirable. Ability to proactively identify opportunities for improvements and achieving efficiencies Experience in leading and supporting more junior colleagues Experience with Scripting (eg, Groovy, SQL) and automation tools. We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you. At Aberdeen we've adopted a blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business. An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the department Aberdeen's Finance Squad sits within the Corporate Technology Office, this is responsible for managing Aberdeen's core Finance systems with Oracle being its Strategic tool of choice. Aberdeen is live with Oracle Financials (GL, AP, AR, FA) & Oracle ERP Cloud solutions, including Planning and Enterprise Data Management (EDM). We have an exciting roadmap ahead of us to further enhance our systems architecture over the next 3 years and embed and enhance ways or working. About the role We are looking for a Senior Analyst with deep expertise in Oracle ERP to join our enterprise systems team. This role will be instrumental in supporting and enhancing our financial planning, forecasting, and reporting capabilities through Oracle ERP Cloud solutions. The ideal candidate will have hands-on experience in Oracle ERP modules and a passion for driving performance through data and analytics. Key Responsibilities Lead the design and delivery of Oracle ERP solutions across Finance, Procurement, and Supply Chain modules. Translate business requirements into functional specifications through stakeholder collaboration. Perform gap analyses and recommend system enhancements or process improvements. Support ERP upgrades, patches, and integrations with other enterprise systems. Manage testing activities and provide end-user training and documentation. Act as a bridge between business and technical teams to ensure successful ERP implementation. About the candidate Strong knowledge of Oracle ERP modules (Financials, Procurement, SCM), including both on-premise and Cloud applications. Ability to understand and map end-to-end finance, procurement, and supply chain processes to system solutions. Proficient in SQL, Oracle reporting tools (BI Publisher, OTBI), data migration (FBDI, ADFdi), and integration platforms like Oracle Integration Cloud. Skilled in diagnosing complex issues, performing root cause analysis, and delivering data-driven solutions. Experience leading cross-functional projects and engaging with stakeholders, vendors, and Oracle support. Strong documentation and training capabilities, with experience mentoring junior team members. We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here. Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do here. An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you. At Aberdeen we've adopted a blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business. An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Dec 06, 2025
Full time
At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the department Aberdeen's Finance Squad sits within the Corporate Technology Office, this is responsible for managing Aberdeen's core Finance systems with Oracle being its Strategic tool of choice. Aberdeen is live with Oracle Financials (GL, AP, AR, FA) & Oracle ERP Cloud solutions, including Planning and Enterprise Data Management (EDM). We have an exciting roadmap ahead of us to further enhance our systems architecture over the next 3 years and embed and enhance ways or working. About the role We are looking for a Senior Analyst with deep expertise in Oracle ERP to join our enterprise systems team. This role will be instrumental in supporting and enhancing our financial planning, forecasting, and reporting capabilities through Oracle ERP Cloud solutions. The ideal candidate will have hands-on experience in Oracle ERP modules and a passion for driving performance through data and analytics. Key Responsibilities Lead the design and delivery of Oracle ERP solutions across Finance, Procurement, and Supply Chain modules. Translate business requirements into functional specifications through stakeholder collaboration. Perform gap analyses and recommend system enhancements or process improvements. Support ERP upgrades, patches, and integrations with other enterprise systems. Manage testing activities and provide end-user training and documentation. Act as a bridge between business and technical teams to ensure successful ERP implementation. About the candidate Strong knowledge of Oracle ERP modules (Financials, Procurement, SCM), including both on-premise and Cloud applications. Ability to understand and map end-to-end finance, procurement, and supply chain processes to system solutions. Proficient in SQL, Oracle reporting tools (BI Publisher, OTBI), data migration (FBDI, ADFdi), and integration platforms like Oracle Integration Cloud. Skilled in diagnosing complex issues, performing root cause analysis, and delivering data-driven solutions. Experience leading cross-functional projects and engaging with stakeholders, vendors, and Oracle support. Strong documentation and training capabilities, with experience mentoring junior team members. We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here. Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do here. An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you. At Aberdeen we've adopted a blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business. An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
