Looking for a newly created Revenue Operations Manager role where you will build the function and have ownership and creativity over new ideas? Are you data driven and analytical with Salesforce and HubSpot experience? We're pleased to be recruiting for this superb opportunity, based in Cambridge for a growing organisation. Reporting to the Head of Finance, you will be a critical bridge between the GTM functions (Sales, Marketing, Client Success) and Finance, ensuring strong alignment, optimising seamless processes, data integrity, and operational efficiency to support rapid growth. You will be the go-to expert for the sales systems and will play a key role in driving revenue predictability and growth. Key Responsibilities: Reporting & Analytics Full-Funnel Analysis Performance Benchmarking Forecasting Lifecycle Management Pipeline Hygiene Sales Cycle Reporting CRM & Systems Management Own the administration and optimization of Salesforce Manage the HubSpot integration with Salesforce. Evaluate the current "RevTech" stack and recommend new tools and integrations that drive efficiency or improve reporting and analysis capabilities across GTM functions. Data & Process Integrity Establish and maintain data governance best practices to ensure data accuracy and consistency across all systems. Proactively identify and resolve bottlenecks in the sales and finance processes. Drive continuous improvement initiatives to enhance efficiency and scalability. You'll have experience in a revenue operations, sales operations or similar role, ideally within a B2B SaaS company, or experience in a high-growth scale-up business. You'll also need experience in: Expert Salesforce Expertise: Deep, hands-on knowledge of Salesforce is essential. You should be comfortable building reports, dashboards, custom objects, and managing complex workflows. HubSpot Knowledge: Familiarity with HubSpot and its integration with Salesforce is required. Analytical Skills: Strong analytical and problem-solving skills, with the ability to turn data into actionable insights. Data Visualisation: Build and maintain dashboards in Power BI (or similar) to provide real-time visibility into company KPIs. This is a rare and unique opportunity to truly make a difference and be an important, integral part of this exciting organisation! Location: Cambridge (3 days in the office per week/2 at home) Hours: Full-time Salary: Excellent plus benefits to include a competitive base salary, annual discretionary bonus, employer pension contributions, private medical insurance, hybrid and flexible working. EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Mar 10, 2026
Full time
Looking for a newly created Revenue Operations Manager role where you will build the function and have ownership and creativity over new ideas? Are you data driven and analytical with Salesforce and HubSpot experience? We're pleased to be recruiting for this superb opportunity, based in Cambridge for a growing organisation. Reporting to the Head of Finance, you will be a critical bridge between the GTM functions (Sales, Marketing, Client Success) and Finance, ensuring strong alignment, optimising seamless processes, data integrity, and operational efficiency to support rapid growth. You will be the go-to expert for the sales systems and will play a key role in driving revenue predictability and growth. Key Responsibilities: Reporting & Analytics Full-Funnel Analysis Performance Benchmarking Forecasting Lifecycle Management Pipeline Hygiene Sales Cycle Reporting CRM & Systems Management Own the administration and optimization of Salesforce Manage the HubSpot integration with Salesforce. Evaluate the current "RevTech" stack and recommend new tools and integrations that drive efficiency or improve reporting and analysis capabilities across GTM functions. Data & Process Integrity Establish and maintain data governance best practices to ensure data accuracy and consistency across all systems. Proactively identify and resolve bottlenecks in the sales and finance processes. Drive continuous improvement initiatives to enhance efficiency and scalability. You'll have experience in a revenue operations, sales operations or similar role, ideally within a B2B SaaS company, or experience in a high-growth scale-up business. You'll also need experience in: Expert Salesforce Expertise: Deep, hands-on knowledge of Salesforce is essential. You should be comfortable building reports, dashboards, custom objects, and managing complex workflows. HubSpot Knowledge: Familiarity with HubSpot and its integration with Salesforce is required. Analytical Skills: Strong analytical and problem-solving skills, with the ability to turn data into actionable insights. Data Visualisation: Build and maintain dashboards in Power BI (or similar) to provide real-time visibility into company KPIs. This is a rare and unique opportunity to truly make a difference and be an important, integral part of this exciting organisation! Location: Cambridge (3 days in the office per week/2 at home) Hours: Full-time Salary: Excellent plus benefits to include a competitive base salary, annual discretionary bonus, employer pension contributions, private medical insurance, hybrid and flexible working. EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Recruiting for an Underwriting Operations Manager (12 months FTC) on behalf of a highly regarded Lloyd's Syndicate. The successful candidate will oversee the day-to-day management of the analysts within the Underwriting Management team and be responsible for delivering progress for each of the pillars within the team: Performance Management, Governance & Controls and Insights & Analytics. Key Responsibilities Overseeing production of all internal and external reporting, ensuring that all regulatory returns are completed in a timely and accurate manner. Ensuring that all policy documentation and underwriting controls remain relevant and effective, reacting to changing regulations and emerging threats to ensure compliance. Ownership of the Year End Audit and proactively engaging with auditors to resolve outstanding queries. Managing analysts within the Underwriting Management team. Driving continuous improvements to processes, and supporting wider projects to enhance Underwriting capabilities and reporting. Key Requirements 5+ years of relevant Lloyd's Market experience. Line management experience. Experience with Power BI or similar visualisation tools and familiarity with SQL. Excellent communication skills with the ability to build rapport and engage with a range of stakeholders. Advanced Excel skills. Strong organisational and time management skills with the ability to manage multiple projects and work-streams simultaneously. We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information
Mar 09, 2026
Contractor
Recruiting for an Underwriting Operations Manager (12 months FTC) on behalf of a highly regarded Lloyd's Syndicate. The successful candidate will oversee the day-to-day management of the analysts within the Underwriting Management team and be responsible for delivering progress for each of the pillars within the team: Performance Management, Governance & Controls and Insights & Analytics. Key Responsibilities Overseeing production of all internal and external reporting, ensuring that all regulatory returns are completed in a timely and accurate manner. Ensuring that all policy documentation and underwriting controls remain relevant and effective, reacting to changing regulations and emerging threats to ensure compliance. Ownership of the Year End Audit and proactively engaging with auditors to resolve outstanding queries. Managing analysts within the Underwriting Management team. Driving continuous improvements to processes, and supporting wider projects to enhance Underwriting capabilities and reporting. Key Requirements 5+ years of relevant Lloyd's Market experience. Line management experience. Experience with Power BI or similar visualisation tools and familiarity with SQL. Excellent communication skills with the ability to build rapport and engage with a range of stakeholders. Advanced Excel skills. Strong organisational and time management skills with the ability to manage multiple projects and work-streams simultaneously. We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information
IT Specialist Internal Auditor needed to drive innovation - London-based - £70k+ Your new company This company is looking to transform their audit team by gaining an IT audit specialist to create robust IT systems to ensure compliance with industry standards. They are looking for a skilled IT Specialist Internal Auditor to join our team. This role is crucial in evaluating and improving our IT controls and ensuring the integrity of our information systems. Key Responsibilities: Conduct comprehensive IT audits, including planning, execution, and reporting. Assess the effectiveness of IT controls and identify areas for improvement. Evaluate IT systems and processes to ensure compliance with regulatory requirements and industry best practices. Utilise data analytics to streamline audit plans and enhance audit efficiency. Collaborate with IT and business teams to address audit findings and implement corrective actions. Prepare detailed audit reports and present findings to senior management. Stay updated on emerging IT risks, technologies, and regulatory changes. Provide guidance and training to junior audit staff on IT audit methodologies. Qualifications: Traditional accounting qualifications i.e. ACA/ACCA/CIMA or CISA, CISSP, or other relevant certification preferred. Minimum of 3 years of experience in IT auditing or a related field. Strong understanding of IT control frameworks Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team. Proficiency in audit software and Microsoft Office Suite. Operational Audit Experience: Proven experience in conducting operational audits to assess the efficiency and effectiveness of business processes. Technical Skills (some of these include): Operating Systems: Proficiency on Windows, Linux, and Unix environments. Database Management: Knowledge of SQL, Oracle, and other database management systems. Cybersecurity: Experience with vulnerability assessments, penetration testing, and incident response. IT Governance: Knowledge of ITIL, ISO 27001, and other IT governance frameworks. Software Development: Understanding of SDLC, DevOps practices, and application security. Data Analytics: Proficiency in data analytics tools and techniques to enhance audit processes. For example: Excel: Advanced skills in data manipulation, pivot tables, and data visualisation. SQL: Ability to query and analyse large datasets. Python/R: Experience with programming languages for data analysis and automation. Tableau/Power BI: Expertise in creating interactive dashboards and visualisations. ACL/Galvanize: Familiarity with audit-specific data analytics tools. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and supportive work environment. Flexible work arrangements, including remote work options. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 04, 2025
Full time
IT Specialist Internal Auditor needed to drive innovation - London-based - £70k+ Your new company This company is looking to transform their audit team by gaining an IT audit specialist to create robust IT systems to ensure compliance with industry standards. They are looking for a skilled IT Specialist Internal Auditor to join our team. This role is crucial in evaluating and improving our IT controls and ensuring the integrity of our information systems. Key Responsibilities: Conduct comprehensive IT audits, including planning, execution, and reporting. Assess the effectiveness of IT controls and identify areas for improvement. Evaluate IT systems and processes to ensure compliance with regulatory requirements and industry best practices. Utilise data analytics to streamline audit plans and enhance audit efficiency. Collaborate with IT and business teams to address audit findings and implement corrective actions. Prepare detailed audit reports and present findings to senior management. Stay updated on emerging IT risks, technologies, and regulatory changes. Provide guidance and training to junior audit staff on IT audit methodologies. Qualifications: Traditional accounting qualifications i.e. ACA/ACCA/CIMA or CISA, CISSP, or other relevant certification preferred. Minimum of 3 years of experience in IT auditing or a related field. Strong understanding of IT control frameworks Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team. Proficiency in audit software and Microsoft Office Suite. Operational Audit Experience: Proven experience in conducting operational audits to assess the efficiency and effectiveness of business processes. Technical Skills (some of these include): Operating Systems: Proficiency on Windows, Linux, and Unix environments. Database Management: Knowledge of SQL, Oracle, and other database management systems. Cybersecurity: Experience with vulnerability assessments, penetration testing, and incident response. IT Governance: Knowledge of ITIL, ISO 27001, and other IT governance frameworks. Software Development: Understanding of SDLC, DevOps practices, and application security. Data Analytics: Proficiency in data analytics tools and techniques to enhance audit processes. For example: Excel: Advanced skills in data manipulation, pivot tables, and data visualisation. SQL: Ability to query and analyse large datasets. Python/R: Experience with programming languages for data analysis and automation. Tableau/Power BI: Expertise in creating interactive dashboards and visualisations. ACL/Galvanize: Familiarity with audit-specific data analytics tools. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and supportive work environment. Flexible work arrangements, including remote work options. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Who are United Utilities? United Utilities is responsible for water and wastewater services in the North West of England. From we will undertake the largest investment in water and wastewater services in the North West in 100 years - that's more than £13 billion worth of investments. Now, more than ever, we need inspiring future talent to help make the North West stronger, greener, and healthier. Whatever area of our business your interests lie in, our 3-year graduate programme will give you first-class training and support, together with an in-depth understanding of your chosen business area - so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve. You might enter our scheme as a graduate, but one thing's for sure, before long you'll be heading into your next role as a technical, operational or people leader Working in the North West means there's a lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as our main office in Warrington we also recruit for a variety of roles based across the North West; we have 575 wastewater treatment works and 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria. Whichever scheme you join, you'll be at the heart of bringing innovation and positive change to the water industry. Ready to flow into your future with us? The Role Join United Utilities' 3-year Graduate Programme in our Data & Analytics team and kickstart your career! This role will give you the opportunity to learn skills and deliver data products using leading business intelligence and advanced analytics technologies including PowerBI, Python, R and SQL. You'll be encouraged and supported to develop important skills for a Data Scientist such as connecting to different data sources and manipulating different data types into useful formats, analysing and visualising data, utilising machine learning and artificial intelligence and statistical methods to create insight from data. Driving value from our data is key to us delivering services and to improving our performance. This is your chance to make a real impact, improve efficiency, and help shape a sustainable future. Start living your future today! What will I be doing? Work with business teams to identify requirements and understand where analytic insight can add value. Develop analytic insight based on functional designs and user requirements Develop a technical understanding and knowledge of key infrastructure and analytics tools Develop analytical models and visualisations to support strategic and operational decision making Communicate findings via data visualisation to a range of technical and non-technical audiences Implement data models and data quality business rules and front-end user experience Ensure compliance to relevant corporate policies regarding data security and processing Build statistical models from the data and follow best coding practices Adhere to ethics framework for data analytics Adopt a culture of continuous improvement Work in an open, transparent and collaborative manner, sharing good practice and seeking to continuously improve the quality of outputs Develop services that are automated, reliable and secure Work closely with data architects, data engineers, data managers, data owners and data developers Recommend and implement ways to improve data efficiency performance and reliability What do I need to be successful? We require our graduates to have a minimum 2:1 degree in Data Science, Mathematics, or a related field. You will also need: Strong technical skills in programming, statistical analysis, and data visualisation. Critical thinking and proactive problem-solving abilities. Excellent written and interpersonal skills to communicate effectively with technical and non-technical audiences. Collaboration skills to work across different teams and achieve goals. Flexibility to work in various teams and travel if needed. Embrace challenges and be resourceful. Additional Information Our recruitment process requires you to complete: An Online application form Online tests Online MS Teams Interview and then Assessment Centre Please note that you must be available to attend an in-person recruitment stage during the period 17th November - 19th December We are an equal opportunity employer committed to creating a diverse environment. All qualified applicants will be considered without regard to race, ethnicity, religion, gender, sexual orientation, disability, or age. If you require any reasonable adjustments throughout your recruitment journey, please let us know. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from Disclosure and Barring Service/Disclosure Scotland. Application deadline: 13th October 2025 - please apply early as deadlines are subject to change Based on current immigration guidelines this role is not eligible for visa sponsorship
Oct 03, 2025
Full time
Who are United Utilities? United Utilities is responsible for water and wastewater services in the North West of England. From we will undertake the largest investment in water and wastewater services in the North West in 100 years - that's more than £13 billion worth of investments. Now, more than ever, we need inspiring future talent to help make the North West stronger, greener, and healthier. Whatever area of our business your interests lie in, our 3-year graduate programme will give you first-class training and support, together with an in-depth understanding of your chosen business area - so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve. You might enter our scheme as a graduate, but one thing's for sure, before long you'll be heading into your next role as a technical, operational or people leader Working in the North West means there's a lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as our main office in Warrington we also recruit for a variety of roles based across the North West; we have 575 wastewater treatment works and 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria. Whichever scheme you join, you'll be at the heart of bringing innovation and positive change to the water industry. Ready to flow into your future with us? The Role Join United Utilities' 3-year Graduate Programme in our Data & Analytics team and kickstart your career! This role will give you the opportunity to learn skills and deliver data products using leading business intelligence and advanced analytics technologies including PowerBI, Python, R and SQL. You'll be encouraged and supported to develop important skills for a Data Scientist such as connecting to different data sources and manipulating different data types into useful formats, analysing and visualising data, utilising machine learning and artificial intelligence and statistical methods to create insight from data. Driving value from our data is key to us delivering services and to improving our performance. This is your chance to make a real impact, improve efficiency, and help shape a sustainable future. Start living your future today! What will I be doing? Work with business teams to identify requirements and understand where analytic insight can add value. Develop analytic insight based on functional designs and user requirements Develop a technical understanding and knowledge of key infrastructure and analytics tools Develop analytical models and visualisations to support strategic and operational decision making Communicate findings via data visualisation to a range of technical and non-technical audiences Implement data models and data quality business rules and front-end user experience Ensure compliance to relevant corporate policies regarding data security and processing Build statistical models from the data and follow best coding practices Adhere to ethics framework for data analytics Adopt a culture of continuous improvement Work in an open, transparent and collaborative manner, sharing good practice and seeking to continuously improve the quality of outputs Develop services that are automated, reliable and secure Work closely with data architects, data engineers, data managers, data owners and data developers Recommend and implement ways to improve data efficiency performance and reliability What do I need to be successful? We require our graduates to have a minimum 2:1 degree in Data Science, Mathematics, or a related field. You will also need: Strong technical skills in programming, statistical analysis, and data visualisation. Critical thinking and proactive problem-solving abilities. Excellent written and interpersonal skills to communicate effectively with technical and non-technical audiences. Collaboration skills to work across different teams and achieve goals. Flexibility to work in various teams and travel if needed. Embrace challenges and be resourceful. Additional Information Our recruitment process requires you to complete: An Online application form Online tests Online MS Teams Interview and then Assessment Centre Please note that you must be available to attend an in-person recruitment stage during the period 17th November - 19th December We are an equal opportunity employer committed to creating a diverse environment. All qualified applicants will be considered without regard to race, ethnicity, religion, gender, sexual orientation, disability, or age. If you require any reasonable adjustments throughout your recruitment journey, please let us know. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from Disclosure and Barring Service/Disclosure Scotland. Application deadline: 13th October 2025 - please apply early as deadlines are subject to change Based on current immigration guidelines this role is not eligible for visa sponsorship
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Oct 03, 2025
Full time
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how exceptional customer experiences drive positive business outcomes. Experience using customer data, market insights, and competitor analysis to identify opportunities and shape strategic customer journey development. Experience briefing and synthesizing customer research, turning insights into journey themes and understanding the cumulative impact of frequent issues on overall journey performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
