We re looking for a Customer Experience Manager About the candidate You will be an experienced customer-focused professional with a strong background in operations and delivering exceptional service. You ll be confident managing the full customer journey, using data and feedback to continuously improve processes and outcomes. With excellent communication skills and a proactive approach, you ll be comfortable handling complex queries, working collaboratively across teams, and driving high standards across all touchpoints. You ll bring a solutions-focused mindset and a genuine passion for delivering a seamless and positive customer experience. Salary: £36,000 £38,000 per annum Hours: Full-time Location: London (hybrid working with flexibility for remote work) What you ll do Oversee and manage the end-to-end customer journey Ensure a consistently high-quality experience across all customer touchpoints Manage customer communications, ensuring clarity and professionalism Analyse customer feedback and data to identify trends and opportunities for improvement Develop and implement processes, strategies, and policies to enhance customer experience Work collaboratively with internal teams to align operations and service delivery Resolve complex customer queries effectively and efficiently Continuously review and improve operational processes Benefits Hybrid working with flexibility for remote work Opportunity to work within a purpose-driven environment Collaborative and supportive team culture Involvement in meaningful and impactful work Opportunities for personal and professional development If this sounds like your next opportunity, we d love to hear from you apply today!
Mar 19, 2026
Full time
We re looking for a Customer Experience Manager About the candidate You will be an experienced customer-focused professional with a strong background in operations and delivering exceptional service. You ll be confident managing the full customer journey, using data and feedback to continuously improve processes and outcomes. With excellent communication skills and a proactive approach, you ll be comfortable handling complex queries, working collaboratively across teams, and driving high standards across all touchpoints. You ll bring a solutions-focused mindset and a genuine passion for delivering a seamless and positive customer experience. Salary: £36,000 £38,000 per annum Hours: Full-time Location: London (hybrid working with flexibility for remote work) What you ll do Oversee and manage the end-to-end customer journey Ensure a consistently high-quality experience across all customer touchpoints Manage customer communications, ensuring clarity and professionalism Analyse customer feedback and data to identify trends and opportunities for improvement Develop and implement processes, strategies, and policies to enhance customer experience Work collaboratively with internal teams to align operations and service delivery Resolve complex customer queries effectively and efficiently Continuously review and improve operational processes Benefits Hybrid working with flexibility for remote work Opportunity to work within a purpose-driven environment Collaborative and supportive team culture Involvement in meaningful and impactful work Opportunities for personal and professional development If this sounds like your next opportunity, we d love to hear from you apply today!
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 19, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 19, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 19, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Your new company The Digital Content Manager will lead the planning, creation, and optimisation of high quality digital content to support organisational priorities, engagement, and ensure accessible, user centred online experiences. Working within a public sector environment, the post holder will champion openness, transparency, and service focused communication across all digital channels. You must be based in the central belt area of Scotland to be considered. Your new role Develop and deliver a digital content strategy aligned with organisational objectives and statutory requirements. Own and maintain the content roadmap, ensuring digital content supports service delivery and public engagement. Work collaboratively with internal stakeholders to translate complex policy, guidance, and service information into clear, accessible public facing content. Produce, edit, and publish high-quality content for websites, intranet, email, and social media. Ensure all content is accurate, accessible, user centred, and compliant with public sector standards (including WCAG 2.2 AA accessibility requirements). Create engaging multimedia content (graphics, video, infographics) to support campaigns and service updates. Oversee content within the organisation's Content Management System (CMS), ensuring information architecture remains intuitive and up to date. Work closely with IT, digital, and external suppliers to support continuous improvement of digital channels. Lead on SEO, site search optimisation, and content performance monitoring. Develop and maintain digital content guidelines, tone of voice, and standards in line with UK Government Digital Service (GDS) best practice. Provide training, advice, and quality assurance for content editors across the organisation. Ensure compliance with data protection, information governance, accessibility legislation, and internal policies. Use analytics tools (e.g. Google Analytics, Siteimprove, Hotjar) to monitor performance and user behaviour. Produce regular performance reports and recommendations for improvement. Lead user testing activities, incorporating user feedback into ongoing content optimisation. Build strong relationships with service teams, senior leaders, and partner agencies to understand needs and deliver effective content solutions. Support digital campaigns, public consultations, and emergency communications when required. What you'll need to succeed Proven experience in managing digital content within a public sector, government, or similarly complex organisation. Strong writing, editing, and storytelling skills with the ability to simplify complex information. Hands-on experience with CMS platforms (e.g. Drupal, WordPress, Sitecore, Umbraco). Solid understanding of accessibility standards (WCAG 2.2), usability principles, and GDS-style content design. Experience using digital analytics tools to inform content decisions. Ability to manage competing priorities and work in a fast-paced, deadline-driven environment. Excellent communication and stakeholder management skills. What you'll get in return A competitive day rate of £300-400 Guaranteed contract term Hybrid working - office based in Glasgow Flexible working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 19, 2026
Seasonal
Your new company The Digital Content Manager will lead the planning, creation, and optimisation of high quality digital content to support organisational priorities, engagement, and ensure accessible, user centred online experiences. Working within a public sector environment, the post holder will champion openness, transparency, and service focused communication across all digital channels. You must be based in the central belt area of Scotland to be considered. Your new role Develop and deliver a digital content strategy aligned with organisational objectives and statutory requirements. Own and maintain the content roadmap, ensuring digital content supports service delivery and public engagement. Work collaboratively with internal stakeholders to translate complex policy, guidance, and service information into clear, accessible public facing content. Produce, edit, and publish high-quality content for websites, intranet, email, and social media. Ensure all content is accurate, accessible, user centred, and compliant with public sector standards (including WCAG 2.2 AA accessibility requirements). Create engaging multimedia content (graphics, video, infographics) to support campaigns and service updates. Oversee content within the organisation's Content Management System (CMS), ensuring information architecture remains intuitive and up to date. Work closely with IT, digital, and external suppliers to support continuous improvement of digital channels. Lead on SEO, site search optimisation, and content performance monitoring. Develop and maintain digital content guidelines, tone of voice, and standards in line with UK Government Digital Service (GDS) best practice. Provide training, advice, and quality assurance for content editors across the organisation. Ensure compliance with data protection, information governance, accessibility legislation, and internal policies. Use analytics tools (e.g. Google Analytics, Siteimprove, Hotjar) to monitor performance and user behaviour. Produce regular performance reports and recommendations for improvement. Lead user testing activities, incorporating user feedback into ongoing content optimisation. Build strong relationships with service teams, senior leaders, and partner agencies to understand needs and deliver effective content solutions. Support digital campaigns, public consultations, and emergency communications when required. What you'll need to succeed Proven experience in managing digital content within a public sector, government, or similarly complex organisation. Strong writing, editing, and storytelling skills with the ability to simplify complex information. Hands-on experience with CMS platforms (e.g. Drupal, WordPress, Sitecore, Umbraco). Solid understanding of accessibility standards (WCAG 2.2), usability principles, and GDS-style content design. Experience using digital analytics tools to inform content decisions. Ability to manage competing priorities and work in a fast-paced, deadline-driven environment. Excellent communication and stakeholder management skills. What you'll get in return A competitive day rate of £300-400 Guaranteed contract term Hybrid working - office based in Glasgow Flexible working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 19, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Our local authority client based in North London are urgently seeking an experienced HR Support Officer. 18.92 an hour PAYE Hybrid working We are seeking a motivated, detail focused HR Support Officer to join our HR & OD service. This role is key to ensuring that our HR operations run smoothly, efficiently and in line with best practice. You will provide high quality transactional support, deliver excellent customer service, and contribute to the continuous improvement of our HR functions. This is an excellent opportunity for someone looking to develop their career within HR while supporting a busy, dynamic and customer centred service.Transactional HR Support Provide a range of high quality transactional support, including employee record changes, preparing and issuing contract variation letters, employee correspondence and saving documents to electronic personnel files. Ensure efficient, accurate and timely end to end HR processes while delivering an excellent customer experience. Act as the first point of contact for routine HR enquiries, providing accurate information in line with policies, procedures and legal requirements. Data Integrity, Systems & Reporting Troubleshoot and correct employee record errors, handling follow up communication with employees and HR Business Partners. Support Council users with Manager Self Service (MSS) and Employee Self Service (ESS), including checking work schedule requests, logging system calls and assisting with testing. Maintain system security by logging access requests for new and existing users and liaising with the Systems Access Team. Gain working knowledge of national and local conditions of service to respond to annual leave and system related queries. Produce routine workforce reports and support ad hoc reporting as required. Support to HR Teams & Corporate Projects Contribute to the work of the HR Business Partner team, promoting best practice and supporting the handling of challenging situations. Support corporate HR projects that drive cultural change and promote a customer focused, performance driven organisation. Provide proactive support to the HR Policy Officer in the development and review of HR policies and principles. Work collaboratively with colleagues to support project development, policy coordination and improved service delivery. Assist in updating and maintaining HR content on the Staff Intranet. Promote the value of HR services across the organisation. We are looking for someone who: Has excellent attention to detail and takes pride in delivering high quality work. Communicates clearly and confidently with managers, employees and stakeholders. Is customer focused and proactive, with good organisational skills to manage competing priorities Has experience in HR administration or a similar support role (desirable). Has strong IT skills, with the ability to use HR systems and Microsoft Office. Works well both independently and as part of a team. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Mar 19, 2026
Contractor
Our local authority client based in North London are urgently seeking an experienced HR Support Officer. 18.92 an hour PAYE Hybrid working We are seeking a motivated, detail focused HR Support Officer to join our HR & OD service. This role is key to ensuring that our HR operations run smoothly, efficiently and in line with best practice. You will provide high quality transactional support, deliver excellent customer service, and contribute to the continuous improvement of our HR functions. This is an excellent opportunity for someone looking to develop their career within HR while supporting a busy, dynamic and customer centred service.Transactional HR Support Provide a range of high quality transactional support, including employee record changes, preparing and issuing contract variation letters, employee correspondence and saving documents to electronic personnel files. Ensure efficient, accurate and timely end to end HR processes while delivering an excellent customer experience. Act as the first point of contact for routine HR enquiries, providing accurate information in line with policies, procedures and legal requirements. Data Integrity, Systems & Reporting Troubleshoot and correct employee record errors, handling follow up communication with employees and HR Business Partners. Support Council users with Manager Self Service (MSS) and Employee Self Service (ESS), including checking work schedule requests, logging system calls and assisting with testing. Maintain system security by logging access requests for new and existing users and liaising with the Systems Access Team. Gain working knowledge of national and local conditions of service to respond to annual leave and system related queries. Produce routine workforce reports and support ad hoc reporting as required. Support to HR Teams & Corporate Projects Contribute to the work of the HR Business Partner team, promoting best practice and supporting the handling of challenging situations. Support corporate HR projects that drive cultural change and promote a customer focused, performance driven organisation. Provide proactive support to the HR Policy Officer in the development and review of HR policies and principles. Work collaboratively with colleagues to support project development, policy coordination and improved service delivery. Assist in updating and maintaining HR content on the Staff Intranet. Promote the value of HR services across the organisation. We are looking for someone who: Has excellent attention to detail and takes pride in delivering high quality work. Communicates clearly and confidently with managers, employees and stakeholders. Is customer focused and proactive, with good organisational skills to manage competing priorities Has experience in HR administration or a similar support role (desirable). Has strong IT skills, with the ability to use HR systems and Microsoft Office. Works well both independently and as part of a team. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Client Account Executive Are you a proactive and analytical professional eager to make a real impact within a forward-thinking organisation? As a Client Account Executive, you will support the Client Account Manager with the analytics, insights and delivery of multiple client projects. This is a fantastic opportunity to grow your client relationship/ service delivery career and contribute to a meaningful cause. Client Account Executive Responsibilities This position will involve, but will not be limited to: Managing regional programme execution to ensure seamless delivery of key projects, supporting organisational growth and efficiency. Acting as the main point of contact for vital clients, building strong relationships and providing excellent service to foster trust and loyalty. Collaborating closely with the marketing and account management teams to align project goals and activities, ensuring client needs are met effectively. Liaising with stakeholders across various healthcare sectors, to facilitate smooth communication and project implementation. Supporting the team with administrative tasks, reporting, and monitoring project progress to ensure timely delivery and quality standards. Contributing to process improvements and sharing ideas that enhance service delivery within a dynamic, fast-paced environment. Client Account Executive Rewards 25 days annual leave plus paid dependency leave and festive periods. Private healthcare through Bupa to support your wellbeing. Employer and employee pension contributions of 5%. One volunteer day per year to give back to your community. Access to industry-leading training programmes. Non-Contractual incentive scheme and other flexible benefits that support work-life balance. The Company Our client is an established passionate medical provider transforming patient care across the NHS. With a start-up mentality, they thrive on innovative ideas, continuous improvement, and a collaborative culture. Their mission is to enhance patient outcomes, and they value knowledge sharing, adaptability, and proactive thinking. Despite rapid growth, they maintain a dynamic environment that offers both challenges and exciting opportunities for professional development. Client Account Executive Experience Essentials Proven entry-level experience in client account executive/ service delivery support, or client service focused project coordination role, specifically within healthcare or a related medical sector. Strong organisational skills with the ability to manage multiple projects simultaneously. Excellent communication skills, both verbal and written, with confidence in engaging diverse audiences. Enjoys working collaboratively as part of a team and building lasting relationships. Comfortable using MS Office tools, especially Excel, for data management and reporting. Strong data analytical skills and proven experience of reporting insights and presenting to clients. A proactive, organised, accurate and self-motivated, problem solver capable of working independently and taking initiative and accountability. Location This role is based in Oxford city centre, and offers a hybrid working pattern, with 2 days in the office per week. Due to the central location, there is no car parking available but the office is easily accessible by public transport, park and ride, or you can cycle or walk if you are local enough. Travel to regional sites may sometimes be required as part of the role. Action If you would like to find out more about this excellent opportunity, then please apply online today! We will review and respond to all applications. "INDBOOST" Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Mar 19, 2026
Full time
Client Account Executive Are you a proactive and analytical professional eager to make a real impact within a forward-thinking organisation? As a Client Account Executive, you will support the Client Account Manager with the analytics, insights and delivery of multiple client projects. This is a fantastic opportunity to grow your client relationship/ service delivery career and contribute to a meaningful cause. Client Account Executive Responsibilities This position will involve, but will not be limited to: Managing regional programme execution to ensure seamless delivery of key projects, supporting organisational growth and efficiency. Acting as the main point of contact for vital clients, building strong relationships and providing excellent service to foster trust and loyalty. Collaborating closely with the marketing and account management teams to align project goals and activities, ensuring client needs are met effectively. Liaising with stakeholders across various healthcare sectors, to facilitate smooth communication and project implementation. Supporting the team with administrative tasks, reporting, and monitoring project progress to ensure timely delivery and quality standards. Contributing to process improvements and sharing ideas that enhance service delivery within a dynamic, fast-paced environment. Client Account Executive Rewards 25 days annual leave plus paid dependency leave and festive periods. Private healthcare through Bupa to support your wellbeing. Employer and employee pension contributions of 5%. One volunteer day per year to give back to your community. Access to industry-leading training programmes. Non-Contractual incentive scheme and other flexible benefits that support work-life balance. The Company Our client is an established passionate medical provider transforming patient care across the NHS. With a start-up mentality, they thrive on innovative ideas, continuous improvement, and a collaborative culture. Their mission is to enhance patient outcomes, and they value knowledge sharing, adaptability, and proactive thinking. Despite rapid growth, they maintain a dynamic environment that offers both challenges and exciting opportunities for professional development. Client Account Executive Experience Essentials Proven entry-level experience in client account executive/ service delivery support, or client service focused project coordination role, specifically within healthcare or a related medical sector. Strong organisational skills with the ability to manage multiple projects simultaneously. Excellent communication skills, both verbal and written, with confidence in engaging diverse audiences. Enjoys working collaboratively as part of a team and building lasting relationships. Comfortable using MS Office tools, especially Excel, for data management and reporting. Strong data analytical skills and proven experience of reporting insights and presenting to clients. A proactive, organised, accurate and self-motivated, problem solver capable of working independently and taking initiative and accountability. Location This role is based in Oxford city centre, and offers a hybrid working pattern, with 2 days in the office per week. Due to the central location, there is no car parking available but the office is easily accessible by public transport, park and ride, or you can cycle or walk if you are local enough. Travel to regional sites may sometimes be required as part of the role. Action If you would like to find out more about this excellent opportunity, then please apply online today! We will review and respond to all applications. "INDBOOST" Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Internal Auditor £37,581 per annum + excellent benefits Woking, Surrey GU21 4LL / Hybrid Working Join us at WWF-UK Assurance and Advisory Officer (Internal Auditor) About the role We re excited to be recruiting for an Internal Auditor, known internally as an Assurance and Advisory Officer to join WWF-UK s Assurance and Advisory Support function. The team provides independent, objective assurance and advisory services that help strengthen WWF-UK s operations and add value across both our UK activities and the international projects we support. Working closely with colleagues across the organisation, the function helps identify and manage risk, improve systems and controls, and support WWF-UK in delivering its mission effectively and responsibly. In this role you will plan and deliver end-to-end assurance and advisory reviews, from planning and risk assessment through to reporting findings and agreeing management actions. Your work will help identify potential risks and opportunities for improvement across a range of organisational processes, including regular assurance over fundraising activities and internal systems. You will work closely with teams across WWF-UK and build strong relationships with stakeholders at all levels of the organisation. You will communicate findings clearly through written reports and discussions with managers, ensuring actions are agreed and implemented to strengthen systems of internal control and risk management. The role also contributes to WWF s global assurance work. The team is an active member of the WWF Network Internal Audit Group (NIAG), collaborating with audit teams across the wider WWF network to share information, coordinate reviews and maximise assurance across the organisation. Depending on experience, the role may also involve supporting or leading international country office reviews. This may require international travel for up to four weeks per year. As part of the team you will work in line with the Global Internal Audit Standards and the Institute of Internal Auditors Code of Ethics, while contributing to the continuous improvement of the function s processes and tools. Skills and experience You ll bring the skills and experience needed to succeed in this role, including: Essential Substantial experience undertaking internal audit reviews, including planning, fieldwork, testing controls and reporting findings Demonstrable understanding of risk-based internal auditing across financial and non-financial systems Experience analysing complex information and providing clear, practical recommendations to strengthen risk management and internal controls Excellent written and verbal communication skills, with the ability to communicate findings clearly to a range of stakeholders Strong report writing and documentation skills Ability to manage multiple priorities and meet tight deadlines Strong organisational skills and attention to detail Ability to build effective working relationships across teams and functions Ability to work independently while contributing effectively as part of a team Good analytical and IT skills, including the use of Excel for data analysis Ability to undertake assurance reviews with integrity, objectivity and professionalism in line with internal audit standards and ethics Willingness and ability to travel internationally for up to four weeks per year Desirable Experience of internal auditing within the not-for-profit sector or international organisations Professional qualification as a Chartered Institute of Internal Auditors (CIA) or qualified/part-qualified CCAB accountant, or equivalent Experience conducting assurance reviews in international or multi-country environments Understanding of cultural sensitivities when working with colleagues and partners across different countries and contexts Experience supporting investigations into identified risks or control issues What we offer We believe in rewarding our team with more than just a salary. Here s what you can expect: Annual leave starting at 26 days a year pro-rated, rising one day each year to 31 days plus bank holidays Flexible working options, to support your work life balance 5% employer contribution to pension, rising to 10% with employee contribution Learning and development opportunities to help you grow Regular wellbeing initiatives to support your health and happiness. This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK. This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you ll hot desk among trees and gardens. About WWF-UK We're a global conservation charity with millions of supporters and hundreds of projects around the world. At WWF-UK, we re bringing our world back to life. Protecting what s left isn t enough. We re racing to restore nature and prevent catastrophic climate change. And it s a race we can win with everyone s help. We re courageous, passionate, and driven by science. For more than 60 years we ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with. How to apply Click the link to apply via our website. You ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you ll be a great addition to WWF-UK. Our Diversity Promise to You At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself. We don t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way. We re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities. So, if there s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website. Safeguarding Commitment Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent. We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting. If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.
Mar 19, 2026
Full time
Internal Auditor £37,581 per annum + excellent benefits Woking, Surrey GU21 4LL / Hybrid Working Join us at WWF-UK Assurance and Advisory Officer (Internal Auditor) About the role We re excited to be recruiting for an Internal Auditor, known internally as an Assurance and Advisory Officer to join WWF-UK s Assurance and Advisory Support function. The team provides independent, objective assurance and advisory services that help strengthen WWF-UK s operations and add value across both our UK activities and the international projects we support. Working closely with colleagues across the organisation, the function helps identify and manage risk, improve systems and controls, and support WWF-UK in delivering its mission effectively and responsibly. In this role you will plan and deliver end-to-end assurance and advisory reviews, from planning and risk assessment through to reporting findings and agreeing management actions. Your work will help identify potential risks and opportunities for improvement across a range of organisational processes, including regular assurance over fundraising activities and internal systems. You will work closely with teams across WWF-UK and build strong relationships with stakeholders at all levels of the organisation. You will communicate findings clearly through written reports and discussions with managers, ensuring actions are agreed and implemented to strengthen systems of internal control and risk management. The role also contributes to WWF s global assurance work. The team is an active member of the WWF Network Internal Audit Group (NIAG), collaborating with audit teams across the wider WWF network to share information, coordinate reviews and maximise assurance across the organisation. Depending on experience, the role may also involve supporting or leading international country office reviews. This may require international travel for up to four weeks per year. As part of the team you will work in line with the Global Internal Audit Standards and the Institute of Internal Auditors Code of Ethics, while contributing to the continuous improvement of the function s processes and tools. Skills and experience You ll bring the skills and experience needed to succeed in this role, including: Essential Substantial experience undertaking internal audit reviews, including planning, fieldwork, testing controls and reporting findings Demonstrable understanding of risk-based internal auditing across financial and non-financial systems Experience analysing complex information and providing clear, practical recommendations to strengthen risk management and internal controls Excellent written and verbal communication skills, with the ability to communicate findings clearly to a range of stakeholders Strong report writing and documentation skills Ability to manage multiple priorities and meet tight deadlines Strong organisational skills and attention to detail Ability to build effective working relationships across teams and functions Ability to work independently while contributing effectively as part of a team Good analytical and IT skills, including the use of Excel for data analysis Ability to undertake assurance reviews with integrity, objectivity and professionalism in line with internal audit standards and ethics Willingness and ability to travel internationally for up to four weeks per year Desirable Experience of internal auditing within the not-for-profit sector or international organisations Professional qualification as a Chartered Institute of Internal Auditors (CIA) or qualified/part-qualified CCAB accountant, or equivalent Experience conducting assurance reviews in international or multi-country environments Understanding of cultural sensitivities when working with colleagues and partners across different countries and contexts Experience supporting investigations into identified risks or control issues What we offer We believe in rewarding our team with more than just a salary. Here s what you can expect: Annual leave starting at 26 days a year pro-rated, rising one day each year to 31 days plus bank holidays Flexible working options, to support your work life balance 5% employer contribution to pension, rising to 10% with employee contribution Learning and development opportunities to help you grow Regular wellbeing initiatives to support your health and happiness. This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK. This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you ll hot desk among trees and gardens. About WWF-UK We're a global conservation charity with millions of supporters and hundreds of projects around the world. At WWF-UK, we re bringing our world back to life. Protecting what s left isn t enough. We re racing to restore nature and prevent catastrophic climate change. And it s a race we can win with everyone s help. We re courageous, passionate, and driven by science. For more than 60 years we ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with. How to apply Click the link to apply via our website. You ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you ll be a great addition to WWF-UK. Our Diversity Promise to You At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself. We don t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way. We re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities. So, if there s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website. Safeguarding Commitment Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent. We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting. If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.
Job Title: Financial Controls Manager Location: Preston, Glasgow or Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £64,000+ depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you'll be doing: You'll own the delivery and continuous improvement of accurate and efficient financial processes within business ERP systems, ensuring robust financial controls are maintained. You'll lead the application and development of financial control frameworks, advising stakeholders across multiple teams and business units on policies, procedures, and compliance. You'll take responsibility for resolving complex financial transaction queries and driving efficiency across process workflows. You'll manage and review transactional activities to ensure data accuracy, quality, compliance, and process assurance, applying expert judgement where required. You'll drive the design and enhancement of financial control processes to support evolving business needs and regulatory requirements. You'll prepare, analyse and present comprehensive reports and tailored insights to senior stakeholders to support strategic decision -making. You'll plan and oversee the coordination of data collection and reporting activities across multiple stakeholders and finance functions. You'll manage a small team, providing guidance and support to ensure high-quality delivery of business process inputs and outputs across various finance toolsets. You'll lead preparation for and engagement with internal and external audits, supporting management review sessions and root cause analysis to implement continuous improvements. Core duties: Professionally qualified accountant (ACA, ACCA, CIMA) An understanding of finance systems, and how they can be optimised within end-to-end processes Comprehensive knowledge of core finance processes Clear understanding of how effective financial controls are applied and maintained across key processes Background in audit or experience supporting audit activity is beneficial Experience of using SAP and associated reporting tools - advantageous Experience of Record to Report (R2R) and Procure to Pay (P2P) finance processes - beneficial The Finance Team: This role sits within the Financial Control & Systems Capability Centre at Head Office, supporting the Maritime and Land sector. Reporting to the Senior Finance Controller, it presents an excellent opportunity to take ownership of key financial controls and lead improvements that enhance process accuracy and efficiency. You will have increased responsibility for influencing strategic finance activities and collaborating with a wide range of stakeholders across multiple Lines of Business, finance teams, and external parties, including audit teams. It's an exciting time for Finance at BAE Systems, as we continue to modernise and improve how we work as a function, to deliver increased value and drive performance of the business. As the Maritime & Land Financial Control Capability Centre continues to evolve, this role is ideal for an adaptable and proactive individual who thrives on driving change and delivering value. You will lead a small team, play a pivotal role in shaping financial control frameworks, and have broad exposure to both operational delivery and strategic finance initiatives . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Mar 18, 2026
Full time
Job Title: Financial Controls Manager Location: Preston, Glasgow or Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £64,000+ depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you'll be doing: You'll own the delivery and continuous improvement of accurate and efficient financial processes within business ERP systems, ensuring robust financial controls are maintained. You'll lead the application and development of financial control frameworks, advising stakeholders across multiple teams and business units on policies, procedures, and compliance. You'll take responsibility for resolving complex financial transaction queries and driving efficiency across process workflows. You'll manage and review transactional activities to ensure data accuracy, quality, compliance, and process assurance, applying expert judgement where required. You'll drive the design and enhancement of financial control processes to support evolving business needs and regulatory requirements. You'll prepare, analyse and present comprehensive reports and tailored insights to senior stakeholders to support strategic decision -making. You'll plan and oversee the coordination of data collection and reporting activities across multiple stakeholders and finance functions. You'll manage a small team, providing guidance and support to ensure high-quality delivery of business process inputs and outputs across various finance toolsets. You'll lead preparation for and engagement with internal and external audits, supporting management review sessions and root cause analysis to implement continuous improvements. Core duties: Professionally qualified accountant (ACA, ACCA, CIMA) An understanding of finance systems, and how they can be optimised within end-to-end processes Comprehensive knowledge of core finance processes Clear understanding of how effective financial controls are applied and maintained across key processes Background in audit or experience supporting audit activity is beneficial Experience of using SAP and associated reporting tools - advantageous Experience of Record to Report (R2R) and Procure to Pay (P2P) finance processes - beneficial The Finance Team: This role sits within the Financial Control & Systems Capability Centre at Head Office, supporting the Maritime and Land sector. Reporting to the Senior Finance Controller, it presents an excellent opportunity to take ownership of key financial controls and lead improvements that enhance process accuracy and efficiency. You will have increased responsibility for influencing strategic finance activities and collaborating with a wide range of stakeholders across multiple Lines of Business, finance teams, and external parties, including audit teams. It's an exciting time for Finance at BAE Systems, as we continue to modernise and improve how we work as a function, to deliver increased value and drive performance of the business. As the Maritime & Land Financial Control Capability Centre continues to evolve, this role is ideal for an adaptable and proactive individual who thrives on driving change and delivering value. You will lead a small team, play a pivotal role in shaping financial control frameworks, and have broad exposure to both operational delivery and strategic finance initiatives . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Global Payroll and Benefits Manager Your new company You'll be joining a forward thinking, people centred organisation with an international footprint and a strong focus on operational excellence. The business is committed to delivering a high quality employee experience and is investing heavily in improving its HR, payroll, and benefits operations. You'll be part of a collaborative HR function that values innovation, continuous improvement, and strong cross functional partnerships. Your new role As the Payroll & Benefits Lead, you will take ownership of both UK and international payrolls, ensuring they are delivered accurately, compliantly, and on time. You'll manage outsourced payroll vendors, oversee monthly governance and reconciliations, and act as the main contact for all payroll related queries.Alongside payroll, you'll manage the full lifecycle of employee benefits programmes, including healthcare, pensions, risk benefits, wellbeing initiatives, and salary sacrifice schemes. You'll lead on annual renewals, vendor negotiations, benefit communications, data accuracy across systems, and ongoing process optimisation. You'll work closely with Finance, HR, brokers, and external partners to ensure a seamless and engaging employee experience. What you'll need to succeed Strong experience managing end to end UK payroll; international payroll exposure beneficial Proven ability to work with outsourced payroll providers and hold vendors to account Solid understanding of statutory, tax, and regulatory requirements Experience handling payroll adjustments including back pay, severance, off cycle runs, and benefits deductions Previous experience administering and improving employee benefits programmes Confidence managing brokers and suppliers, with strong negotiation skills Strong analytical skills with a focus on accuracy, compliance, and process improvement Excellent stakeholder management skills and the ability to communicate clearly at all levels Experience with HRIS/payroll integrations and reconciliations is desirable. What you'll get in return You'll join a business that genuinely values its people and offers the autonomy to shape and improve payroll and benefits processes. Expect a supportive team, opportunities to collaborate across HR and Finance, and the chance to play a key role in driving operational excellence. Competitive benefits package, opportunities for development, and flexibility around hybrid working are also on offer. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 18, 2026
Full time
Global Payroll and Benefits Manager Your new company You'll be joining a forward thinking, people centred organisation with an international footprint and a strong focus on operational excellence. The business is committed to delivering a high quality employee experience and is investing heavily in improving its HR, payroll, and benefits operations. You'll be part of a collaborative HR function that values innovation, continuous improvement, and strong cross functional partnerships. Your new role As the Payroll & Benefits Lead, you will take ownership of both UK and international payrolls, ensuring they are delivered accurately, compliantly, and on time. You'll manage outsourced payroll vendors, oversee monthly governance and reconciliations, and act as the main contact for all payroll related queries.Alongside payroll, you'll manage the full lifecycle of employee benefits programmes, including healthcare, pensions, risk benefits, wellbeing initiatives, and salary sacrifice schemes. You'll lead on annual renewals, vendor negotiations, benefit communications, data accuracy across systems, and ongoing process optimisation. You'll work closely with Finance, HR, brokers, and external partners to ensure a seamless and engaging employee experience. What you'll need to succeed Strong experience managing end to end UK payroll; international payroll exposure beneficial Proven ability to work with outsourced payroll providers and hold vendors to account Solid understanding of statutory, tax, and regulatory requirements Experience handling payroll adjustments including back pay, severance, off cycle runs, and benefits deductions Previous experience administering and improving employee benefits programmes Confidence managing brokers and suppliers, with strong negotiation skills Strong analytical skills with a focus on accuracy, compliance, and process improvement Excellent stakeholder management skills and the ability to communicate clearly at all levels Experience with HRIS/payroll integrations and reconciliations is desirable. What you'll get in return You'll join a business that genuinely values its people and offers the autonomy to shape and improve payroll and benefits processes. Expect a supportive team, opportunities to collaborate across HR and Finance, and the chance to play a key role in driving operational excellence. Competitive benefits package, opportunities for development, and flexibility around hybrid working are also on offer. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Are you ready to take on complex technical challenges, champion innovation, and help shape the future of our IT services? We re looking for a Technical Specialist who thrives in a fast paced environment, enjoys solving problems, and brings strong expertise across modern technologies. Salary - £47,046- £50,949 This/These post(s) attract allowances - Call Out / Standby, Market Factors Allowance Market Supplement - This role is currently eligible for a market supplement in addition to the basic salary to reflect determined market conditions. Eligibility for and value of Market factors are reviewed on an annual basis and are not contractual. It can be confirmed, therefore, that a market supplement at the rate of "£5,500 (£pro rata)" per annum will be payable. Hours per week - 37 Closing date - 25/03/2026, 23:55 Technical Specialist £52,546 £56,449 (including market factors uplift) This role sits within the Applications Delivery team and is key to driving continuous improvement and maintaining our policing applications portfolio. You ll work closely with Product Owners, Test Managers, Subject Matter Experts, Solution Architects, external suppliers, and stakeholders to deliver and support business critical services. What You ll Do: As our Technical Specialist, you will be the go to expert for high level technical support, development, and project delivery. You will: Lead on the design, analysis, development, and implementation of advanced technical solutions. Drive service improvements, proactive monitoring, maintenance, and issue resolution. Shape technical standards, strategy, and policy to ensure resilient, future ready services. Evaluate, recommend, and introduce new technologies, acting as a champion for innovation. Serve as Technical Lead on major projects to ensure strong architecture and seamless delivery. Provide expert consultancy, carry out root cause analysis, assess resource requirements, and support non functional needs. Stay ahead of technological advancements through continuous learning and hands on practice. What You ll Bring: You will be an excellent communicator with strong leadership, consultation, and negotiation skills. You will also bring: The ability to break down complex problems and deliver high quality, scalable solutions. Confidence working with third party suppliers and managing technical change end to end. Strong workload management, with the ability to plan effectively and deliver to agreed timescales. A commitment to continuous improvement and innovation. A solid understanding of standard ITIL processes. We re looking for experience in one or more of the areas below: Applications Experience supporting, maintaining, and enhancing enterprise applications. Ability to diagnose complex application issues, integrate with APIs or third party systems, and manage application lifecycle activities. Knowledge of application security, performance optimisation, upgrade planning, and vendor management. Experience working with policing, public sector, or other business critical applications is beneficial. Networks Knowledge of LAN/WAN, Wi Fi, data centre networking, SD WAN, telephony, unified comms, and network security. Expertise with firewalls, cloud networking, monitoring tools, and routing protocols. Ability to translate architectural designs into robust, real world network solutions. Infrastructure Experience with Microsoft 365 technologies including SCCM, Endpoint Manager, AD/ADFS, Azure AD, Identity Management, and Microsoft Information Protection. Skilled in technical analysis, planning, and troubleshooting. Database Hands on experience with Oracle or SQL Server, including backups (RMAN/log shipping), replication, and PL/SQL or T SQL development. Strong understanding of RDBMS principles, distributed architectures, storage, and failover processes. Nice to Have: A degree in Computer Science or similar discipline, or equivalent professional experience and certifications. Additional Information: Location: Police and Fire Headquarters, Portishead (hybrid working available; weekly office visits required). On-site amenities include free parking, a gym, and a coffee shop The role may require participation in an on-call rota (with appropriate allowances). Occasional travel within the force area is required. Applicants must have a five-year checkable UK residency history. The position offers a base salary of £47,046 £50,949, plus a market supplement of £5,500 per annum (pro rata), subject to annual review. In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to: If you re passionate about technology, eager to influence organisational capability, and ready to lead at a technical level we d love to hear from you. About us Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Blended Working/ Hybrid Working Avon and Somerset Police encourage flexible working where operationally possible. This role has been identified as a blended role. The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.
Mar 18, 2026
Full time
Are you ready to take on complex technical challenges, champion innovation, and help shape the future of our IT services? We re looking for a Technical Specialist who thrives in a fast paced environment, enjoys solving problems, and brings strong expertise across modern technologies. Salary - £47,046- £50,949 This/These post(s) attract allowances - Call Out / Standby, Market Factors Allowance Market Supplement - This role is currently eligible for a market supplement in addition to the basic salary to reflect determined market conditions. Eligibility for and value of Market factors are reviewed on an annual basis and are not contractual. It can be confirmed, therefore, that a market supplement at the rate of "£5,500 (£pro rata)" per annum will be payable. Hours per week - 37 Closing date - 25/03/2026, 23:55 Technical Specialist £52,546 £56,449 (including market factors uplift) This role sits within the Applications Delivery team and is key to driving continuous improvement and maintaining our policing applications portfolio. You ll work closely with Product Owners, Test Managers, Subject Matter Experts, Solution Architects, external suppliers, and stakeholders to deliver and support business critical services. What You ll Do: As our Technical Specialist, you will be the go to expert for high level technical support, development, and project delivery. You will: Lead on the design, analysis, development, and implementation of advanced technical solutions. Drive service improvements, proactive monitoring, maintenance, and issue resolution. Shape technical standards, strategy, and policy to ensure resilient, future ready services. Evaluate, recommend, and introduce new technologies, acting as a champion for innovation. Serve as Technical Lead on major projects to ensure strong architecture and seamless delivery. Provide expert consultancy, carry out root cause analysis, assess resource requirements, and support non functional needs. Stay ahead of technological advancements through continuous learning and hands on practice. What You ll Bring: You will be an excellent communicator with strong leadership, consultation, and negotiation skills. You will also bring: The ability to break down complex problems and deliver high quality, scalable solutions. Confidence working with third party suppliers and managing technical change end to end. Strong workload management, with the ability to plan effectively and deliver to agreed timescales. A commitment to continuous improvement and innovation. A solid understanding of standard ITIL processes. We re looking for experience in one or more of the areas below: Applications Experience supporting, maintaining, and enhancing enterprise applications. Ability to diagnose complex application issues, integrate with APIs or third party systems, and manage application lifecycle activities. Knowledge of application security, performance optimisation, upgrade planning, and vendor management. Experience working with policing, public sector, or other business critical applications is beneficial. Networks Knowledge of LAN/WAN, Wi Fi, data centre networking, SD WAN, telephony, unified comms, and network security. Expertise with firewalls, cloud networking, monitoring tools, and routing protocols. Ability to translate architectural designs into robust, real world network solutions. Infrastructure Experience with Microsoft 365 technologies including SCCM, Endpoint Manager, AD/ADFS, Azure AD, Identity Management, and Microsoft Information Protection. Skilled in technical analysis, planning, and troubleshooting. Database Hands on experience with Oracle or SQL Server, including backups (RMAN/log shipping), replication, and PL/SQL or T SQL development. Strong understanding of RDBMS principles, distributed architectures, storage, and failover processes. Nice to Have: A degree in Computer Science or similar discipline, or equivalent professional experience and certifications. Additional Information: Location: Police and Fire Headquarters, Portishead (hybrid working available; weekly office visits required). On-site amenities include free parking, a gym, and a coffee shop The role may require participation in an on-call rota (with appropriate allowances). Occasional travel within the force area is required. Applicants must have a five-year checkable UK residency history. The position offers a base salary of £47,046 £50,949, plus a market supplement of £5,500 per annum (pro rata), subject to annual review. In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to: If you re passionate about technology, eager to influence organisational capability, and ready to lead at a technical level we d love to hear from you. About us Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Blended Working/ Hybrid Working Avon and Somerset Police encourage flexible working where operationally possible. This role has been identified as a blended role. The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: About the Program Continuous improvement is abusiness strategy that involves the evaluation and revision of processes, methods and practices. The goal of continuous improvement is to make periodic changes to increase the efficiency, accuracy and effectiveness of business operationsusing key tools from Lean Six Sigma. What You'll Do As a 12 month placement, your main responsibilities will include: Participating in process improvement projects, leveraging Lean Six Sigma (LSS) methodology, including scoping, defining, prioritizing projects, identifying project metrics, developing control plans to ensure project delivers gains that are continuous and sustainable with results that are measurable and validated developing pilot plans as needed Responsible for supporting research that identifies improvement opportunities, including identifying, testing, and developing and implementing sustainable improvement strategies to improve productivity and efficiencies that supports current and future business needs Providing planning support using DMAIC (Define, Measure, Analyse, Improve, Control) project roadmap includes identifying project metrics, providing methods to validate project solutions, deliver measurable and validated results and develop control plans to ensure project gains are continuous and sustainable Serving as an internal consultant on assigned projects to assist with identifying improvement opportunities and providing recommendations that includes defining Voice of the Customer, overseeing data collection, analysis, testing Collaborating with TJX Europe departments where there is impact to operational efficiencies, analysing data based on metrics, providing quantitative and qualitative observations, and developing recommendations based on findings What We're Looking For Working towards Bachelor's degree in Business Management/ Engineering/Science (preferred, not essential) Knowledge of Lean Six Sigma (LSS) and DMAIC methodology; LSSGreen and/or Yellow belt training an asset Demonstrated project management skills including structured project methodologies (i.e. determining needs, researching existing programs, etc.); utilizing multiple sources of information to develop well-structured business recommendations preparing and maintaining detailed development plans for projects; determining project specifications; understanding and applying principles of project control; and knowledge of and ability to use project reporting systems Good analytical and critical thinking skills to provide solutions; ability to leverage prior experience and adapt quickly to the changing work environment tomake effective decisions, revise business strategies to support the vision of the organization Demonstrated problem solving skills including analysis of information (i.e. requirements; description of problems.); provide solutions with cost implications to effectively resolve issues and execute strategic solutions Good organizational development skills including change management, time management; ability to implement and manage details, prioritize, multi-task and sometimes work under time pressure; ability to work independently with minimal supervision Excellent presentation, interpersonal and communication skills; ability to read, write and interpret information accurately. Ability to develop and build relationships with internal and external partners, influence team membersand help prioritize activities and resources to meet the organization's needs; build rapport and credibility to be a trusted advisor Demonstrated people management skills including coaching, providing advice and guidance to Associates to resolve issues/problems, evaluating performance and providing feedback to team members. Good understanding of financial planning, business tools and reports to make business recommendations Skills/Knowledge Strong computer skills including MS Office - Word, Excel, PowerPoint, Access; VBA and SharePoint knowledge/experience an asset. Ability to analyze and interpret data using statistical software such as Minitab Demonstrated ability to deliver measurable results Problem solving ability- Lean or Six Sigma Interact and partner with all levels of the organization up to Manager and Manager of Project Management What we offer At TJX Europe, we believe in supporting our associates to thrive both professionally and personally. Here's what you can expect: Generous holiday allowance plus bank holidays Exclusive employee discounts at TK Maxx and Homesense Ongoing learning and development opportunities A collaborative, inclusive culture where your voice is valued Access to wellbeing support and resources Pension and life assurance schemes Opportunities to grow your career across our global business Hybrid working model with flexibility A vibrant, campus-style head office in the heart of Watford-featuring a subsidised canteen, onsite gym, free parking, and just a short walk from Watford Junction Station Application Process Online application > Psychometric Online Tests > Online Video Interview > Assessment Centre or In Person Interview You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Mar 18, 2026
Full time
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: About the Program Continuous improvement is abusiness strategy that involves the evaluation and revision of processes, methods and practices. The goal of continuous improvement is to make periodic changes to increase the efficiency, accuracy and effectiveness of business operationsusing key tools from Lean Six Sigma. What You'll Do As a 12 month placement, your main responsibilities will include: Participating in process improvement projects, leveraging Lean Six Sigma (LSS) methodology, including scoping, defining, prioritizing projects, identifying project metrics, developing control plans to ensure project delivers gains that are continuous and sustainable with results that are measurable and validated developing pilot plans as needed Responsible for supporting research that identifies improvement opportunities, including identifying, testing, and developing and implementing sustainable improvement strategies to improve productivity and efficiencies that supports current and future business needs Providing planning support using DMAIC (Define, Measure, Analyse, Improve, Control) project roadmap includes identifying project metrics, providing methods to validate project solutions, deliver measurable and validated results and develop control plans to ensure project gains are continuous and sustainable Serving as an internal consultant on assigned projects to assist with identifying improvement opportunities and providing recommendations that includes defining Voice of the Customer, overseeing data collection, analysis, testing Collaborating with TJX Europe departments where there is impact to operational efficiencies, analysing data based on metrics, providing quantitative and qualitative observations, and developing recommendations based on findings What We're Looking For Working towards Bachelor's degree in Business Management/ Engineering/Science (preferred, not essential) Knowledge of Lean Six Sigma (LSS) and DMAIC methodology; LSSGreen and/or Yellow belt training an asset Demonstrated project management skills including structured project methodologies (i.e. determining needs, researching existing programs, etc.); utilizing multiple sources of information to develop well-structured business recommendations preparing and maintaining detailed development plans for projects; determining project specifications; understanding and applying principles of project control; and knowledge of and ability to use project reporting systems Good analytical and critical thinking skills to provide solutions; ability to leverage prior experience and adapt quickly to the changing work environment tomake effective decisions, revise business strategies to support the vision of the organization Demonstrated problem solving skills including analysis of information (i.e. requirements; description of problems.); provide solutions with cost implications to effectively resolve issues and execute strategic solutions Good organizational development skills including change management, time management; ability to implement and manage details, prioritize, multi-task and sometimes work under time pressure; ability to work independently with minimal supervision Excellent presentation, interpersonal and communication skills; ability to read, write and interpret information accurately. Ability to develop and build relationships with internal and external partners, influence team membersand help prioritize activities and resources to meet the organization's needs; build rapport and credibility to be a trusted advisor Demonstrated people management skills including coaching, providing advice and guidance to Associates to resolve issues/problems, evaluating performance and providing feedback to team members. Good understanding of financial planning, business tools and reports to make business recommendations Skills/Knowledge Strong computer skills including MS Office - Word, Excel, PowerPoint, Access; VBA and SharePoint knowledge/experience an asset. Ability to analyze and interpret data using statistical software such as Minitab Demonstrated ability to deliver measurable results Problem solving ability- Lean or Six Sigma Interact and partner with all levels of the organization up to Manager and Manager of Project Management What we offer At TJX Europe, we believe in supporting our associates to thrive both professionally and personally. Here's what you can expect: Generous holiday allowance plus bank holidays Exclusive employee discounts at TK Maxx and Homesense Ongoing learning and development opportunities A collaborative, inclusive culture where your voice is valued Access to wellbeing support and resources Pension and life assurance schemes Opportunities to grow your career across our global business Hybrid working model with flexibility A vibrant, campus-style head office in the heart of Watford-featuring a subsidised canteen, onsite gym, free parking, and just a short walk from Watford Junction Station Application Process Online application > Psychometric Online Tests > Online Video Interview > Assessment Centre or In Person Interview You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Collections Strategy Analyst - 12 Month Fixed Term contract. Location: Thorpe Park , Leeds, Hybrid working. Join us as a Collections Strategy Analyst! Looking for a role where you can shape real impact? In this position, you'll design and deploy smart, data driven collections strategies that link directly to our scorecard models-making sure each approach lands effectively across the right customer and account groups. You'll dig into performance, constantly assessing cost and collections outcomes, while running champion-challenger tests using tools like SAS and SQL to uncover what truly works. From analysing contact channel performance to spotting opportunities to eliminate waste, digitise processes or simplify the journey, you'll help drive continuous improvement every day. You'll also work closely with our Omni Channel Manager to bring new strategies to life, support automated solutions, and maintain a strong control environment-ensuring everything we do is compliant, efficient, and delivering great customer outcomes. What we are looking for: You'll have strong analytical capabilities using SAS or SQL and any other analytics packages Experience of deploying collections and customer strategies with continuous improvements delivery through data driven insights and well-constructed trials would be desirable Experience of translating complex business processes and data insights into simple views and language Strong customer and commercial awareness Influencing change through senior stakeholder management experience is a must have Experience of Lean and Agile principles would be desirable. If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and bring your analytical mindset, curiosity, and drive to a team where your ideas genuinely influence how we work. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Mar 17, 2026
Seasonal
Collections Strategy Analyst - 12 Month Fixed Term contract. Location: Thorpe Park , Leeds, Hybrid working. Join us as a Collections Strategy Analyst! Looking for a role where you can shape real impact? In this position, you'll design and deploy smart, data driven collections strategies that link directly to our scorecard models-making sure each approach lands effectively across the right customer and account groups. You'll dig into performance, constantly assessing cost and collections outcomes, while running champion-challenger tests using tools like SAS and SQL to uncover what truly works. From analysing contact channel performance to spotting opportunities to eliminate waste, digitise processes or simplify the journey, you'll help drive continuous improvement every day. You'll also work closely with our Omni Channel Manager to bring new strategies to life, support automated solutions, and maintain a strong control environment-ensuring everything we do is compliant, efficient, and delivering great customer outcomes. What we are looking for: You'll have strong analytical capabilities using SAS or SQL and any other analytics packages Experience of deploying collections and customer strategies with continuous improvements delivery through data driven insights and well-constructed trials would be desirable Experience of translating complex business processes and data insights into simple views and language Strong customer and commercial awareness Influencing change through senior stakeholder management experience is a must have Experience of Lean and Agile principles would be desirable. If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and bring your analytical mindset, curiosity, and drive to a team where your ideas genuinely influence how we work. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
CMA CGM ABOUT US Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located Operating in 170 countries with a network of more than 450 offices and 800 warehouses, the Group employs over 160,000 people globally, including 4,500 in Marseilles, where its head office is located. The Europe Regional Office oversees 31 countries in Europe, managing over 90 offices and more than 3,200 employees. YOUR ROLE Working closely with the Customer Services Team Leader and wider Customer Service team colleagues to deliver best in class customer experience for our customers. Liaising with internal stakeholders to ensure that service levels are achieved and exceeded and to find solutions to fit our customers' needs and CMA CGM business objectives. Contributing to driving improvements in NPS score and identifying opportunities to cross-sell CMA CGM products and services. MAIN RESPONSIBILITIES Provide exceptional customer experience for all CMA CGM UK customers, by both telephone and email Business Expert for transversal Customer Care processes and support customer care projects Work closely with customer service managers, customers, GBS and internal stakeholders to achieve high levels of customer experience and positive NPS ratings at every opportunity Deliver customer-specific key performance indicators (KPI) targets to meet customer satisfaction Work with CMA CGM shared service centres to ensure operational functions such as deliveries, collections, merchant own carrier requests are carried out within the necessary timeframes Manage Export and Import lifecycle case management via inhouse case management system Central point to handle exceptions/customer special demands/unexpected shipment disruptions/issues/complaints and provide appropriate solutions/alternatives within committed timelines Coordinate with related internal teams and follow up to ensure resolution Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, rollover, cut & run, late VGM etc.) Manage booking amendments/cancellations (after empty release) only if not handled at booking desk Manage communication between Different Teams (Agency, HO, Customers ) Support continuous improvement of process and procedures within the Imports department and suggest ideas/improvements for the organisation Deal with customer complaints professionally and contribute to root cause analysis and continuous improvement. KNOWLEDGE, SKILLS AND EXPERIENCE Demonstrable background in a Customer Service environment (Shipping or Logistics experience a significant advantage) Excellent analytical skills, able to collate and analyse data and information with high attention to detail Exceptional communication skills, with the ability to build rapport and effective working relationships with key stakeholders, both internally and externally Excellent organisational and prioritisation skills, with high levels of resilience and the ability to manage multiple priorities in a fast-paced, customer-facing environment Proactive problem-solving skills Strong team player, able to build and sustain team morale and engagement. Not only do we offer a competitive salary, we also offer a generous benefits package including: 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave Discretionary annual bonus Enhanced pension scheme up to 15% total contribution Life assurance x4 Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille Hybrid Working Cycle to work scheme/ Season ticket loans Enhanced policies including Maternity & Paternity Employee recognition awards Considerable scope for personal and professional growth through the CMA CGM Academy CMA CGM Group is proud to define itself as a family business built on strong human values. Excellence Exemplarity Imagination Boldness CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities! Please note that when you click "Apply", you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application. Come along on CMA CGM's adventure
Mar 17, 2026
Full time
CMA CGM ABOUT US Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located Operating in 170 countries with a network of more than 450 offices and 800 warehouses, the Group employs over 160,000 people globally, including 4,500 in Marseilles, where its head office is located. The Europe Regional Office oversees 31 countries in Europe, managing over 90 offices and more than 3,200 employees. YOUR ROLE Working closely with the Customer Services Team Leader and wider Customer Service team colleagues to deliver best in class customer experience for our customers. Liaising with internal stakeholders to ensure that service levels are achieved and exceeded and to find solutions to fit our customers' needs and CMA CGM business objectives. Contributing to driving improvements in NPS score and identifying opportunities to cross-sell CMA CGM products and services. MAIN RESPONSIBILITIES Provide exceptional customer experience for all CMA CGM UK customers, by both telephone and email Business Expert for transversal Customer Care processes and support customer care projects Work closely with customer service managers, customers, GBS and internal stakeholders to achieve high levels of customer experience and positive NPS ratings at every opportunity Deliver customer-specific key performance indicators (KPI) targets to meet customer satisfaction Work with CMA CGM shared service centres to ensure operational functions such as deliveries, collections, merchant own carrier requests are carried out within the necessary timeframes Manage Export and Import lifecycle case management via inhouse case management system Central point to handle exceptions/customer special demands/unexpected shipment disruptions/issues/complaints and provide appropriate solutions/alternatives within committed timelines Coordinate with related internal teams and follow up to ensure resolution Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, rollover, cut & run, late VGM etc.) Manage booking amendments/cancellations (after empty release) only if not handled at booking desk Manage communication between Different Teams (Agency, HO, Customers ) Support continuous improvement of process and procedures within the Imports department and suggest ideas/improvements for the organisation Deal with customer complaints professionally and contribute to root cause analysis and continuous improvement. KNOWLEDGE, SKILLS AND EXPERIENCE Demonstrable background in a Customer Service environment (Shipping or Logistics experience a significant advantage) Excellent analytical skills, able to collate and analyse data and information with high attention to detail Exceptional communication skills, with the ability to build rapport and effective working relationships with key stakeholders, both internally and externally Excellent organisational and prioritisation skills, with high levels of resilience and the ability to manage multiple priorities in a fast-paced, customer-facing environment Proactive problem-solving skills Strong team player, able to build and sustain team morale and engagement. Not only do we offer a competitive salary, we also offer a generous benefits package including: 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave Discretionary annual bonus Enhanced pension scheme up to 15% total contribution Life assurance x4 Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille Hybrid Working Cycle to work scheme/ Season ticket loans Enhanced policies including Maternity & Paternity Employee recognition awards Considerable scope for personal and professional growth through the CMA CGM Academy CMA CGM Group is proud to define itself as a family business built on strong human values. Excellence Exemplarity Imagination Boldness CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities! Please note that when you click "Apply", you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application. Come along on CMA CGM's adventure
CMA CGM ABOUT US Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. JOB PURPOSE Customer Service Team Leader is instrumental in leading a team of Customer Experience specialists to deliver excellent levels of service to our customers, addressing their needs, and continually improving the customer experience. MAIN RESPONSBILITIES Team leadership & Development Lead, train and supervise the Customer Service Team to meet customer expectations Set clear operational goals and objectives for customer service team Provide coaching, mentoring and training to develop the team skills/competencies Customer Experience Management Visit customers when necessary to gather customer feedback for continuous improvements Service Level Management Deploy CMA-CGM group standard Processes & tools Resource Management Manage staffing levels and allocate resources effectively to meet service level agreements Participate in recruitment, hiring and onboarding customer service staff Ensure staff is knowledgeable on group processes, SOPs & tools Develop and implement crisis management procedures for handling unexpected customer service challenges or disruptions. Reporting Regular reporting on performance to agency Customer Care Manager Produce on demand performance reports as per request KEY WORK RELATIONSHIPS Customers CMA CGM Agencies Staff (Local & Global) CMA CGM Global Business Services (GBS) CCAM Global Customer Care Account Manager GKAM Global Key Account Manager CMA CGM Group Regional Customer Care Manager KNOWLEDGE, SKILLS AND EXPERIENCE Demonstrable experience of leading & managing a team within a customer service environment (Shipping or Logistics industry experience would be advantageous). Excellent communication and interpersonal skills, with the ability to build effective working relationships at all levels, internally and externally Demonstrable experience of dealing with customers directly, with the ability to build and nurture strong working relationships Excellent organisational skills, with the ability to effectively to manage multiple priorities in a fast paced environment Ability to create a working culture of high performance and high engagement Ability to delegate and empower employees, whilst balancing the need to support and coach when assistance is required. Strong analytical skills, with high attention to detail and ability to produce reports and analysis of different types of information and data Excellent project management skills Conversant with Proactive problem solving skills Excellent presentation skills, comfortable presenting to team members and senior managers alike where required IT systems, including internal CRM's and external systems Working knowledge of Shipping processes, procedures, rules & regulations (desirable) Not only do we offer a competitive salary, we also offer a generous benefits package including: 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave Discretionary annual bonus Enhanced pension scheme up to 15% total contribution Life assurance x4 Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille Hybrid Working Cycle to work scheme/ Season ticket loans Enhanced policies including Maternity & Paternity Employee recognition awards Considerable scope for personal and professional growth through the CMA CGM Academy CMA CGM Group is proud to define itself as a family business built on strong human values. Excellence Exemplarity Imagination Boldness CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities! Please note that when you click "Apply", you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application. Come along on CMA CGM's adventure!
Mar 17, 2026
Full time
CMA CGM ABOUT US Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. JOB PURPOSE Customer Service Team Leader is instrumental in leading a team of Customer Experience specialists to deliver excellent levels of service to our customers, addressing their needs, and continually improving the customer experience. MAIN RESPONSBILITIES Team leadership & Development Lead, train and supervise the Customer Service Team to meet customer expectations Set clear operational goals and objectives for customer service team Provide coaching, mentoring and training to develop the team skills/competencies Customer Experience Management Visit customers when necessary to gather customer feedback for continuous improvements Service Level Management Deploy CMA-CGM group standard Processes & tools Resource Management Manage staffing levels and allocate resources effectively to meet service level agreements Participate in recruitment, hiring and onboarding customer service staff Ensure staff is knowledgeable on group processes, SOPs & tools Develop and implement crisis management procedures for handling unexpected customer service challenges or disruptions. Reporting Regular reporting on performance to agency Customer Care Manager Produce on demand performance reports as per request KEY WORK RELATIONSHIPS Customers CMA CGM Agencies Staff (Local & Global) CMA CGM Global Business Services (GBS) CCAM Global Customer Care Account Manager GKAM Global Key Account Manager CMA CGM Group Regional Customer Care Manager KNOWLEDGE, SKILLS AND EXPERIENCE Demonstrable experience of leading & managing a team within a customer service environment (Shipping or Logistics industry experience would be advantageous). Excellent communication and interpersonal skills, with the ability to build effective working relationships at all levels, internally and externally Demonstrable experience of dealing with customers directly, with the ability to build and nurture strong working relationships Excellent organisational skills, with the ability to effectively to manage multiple priorities in a fast paced environment Ability to create a working culture of high performance and high engagement Ability to delegate and empower employees, whilst balancing the need to support and coach when assistance is required. Strong analytical skills, with high attention to detail and ability to produce reports and analysis of different types of information and data Excellent project management skills Conversant with Proactive problem solving skills Excellent presentation skills, comfortable presenting to team members and senior managers alike where required IT systems, including internal CRM's and external systems Working knowledge of Shipping processes, procedures, rules & regulations (desirable) Not only do we offer a competitive salary, we also offer a generous benefits package including: 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave Discretionary annual bonus Enhanced pension scheme up to 15% total contribution Life assurance x4 Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille Hybrid Working Cycle to work scheme/ Season ticket loans Enhanced policies including Maternity & Paternity Employee recognition awards Considerable scope for personal and professional growth through the CMA CGM Academy CMA CGM Group is proud to define itself as a family business built on strong human values. Excellence Exemplarity Imagination Boldness CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities! Please note that when you click "Apply", you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application. Come along on CMA CGM's adventure!
Quality Manager / Compliance and Practice Improvement Lead (Learning Disability Services) Be the positive force that lifts quality, inspires confidence, and shapes outstanding support. PLUS is looking for a Quality Manager / Compliance and Practice Improvement Lead who brings both heart and high standards to the role. Someone who can coach, develop and empower teams while also holding the line on safety, rights and regulatory excellence. This is not a "clipboard and checklist" role. This is a hands on, relationship centred and impact driven position where every service is better after your visit. As a Quality Manager / Compliance and Practice Improvement Lead, if you believe quality improves through people, culture and capability, and not paperwork, then we want to meet you. If you've also worked in the following roles, we'd also like to hear from you: Social Care Quality Manager, Quality Assurance Manager, Care Quality Manager, Governance Manager, Compliance Manager, Safeguarding and Quality Manager, Quality Improvement Lead, Practice Development Lead, Quality Lead Social Care, CQC Compliance Lead, Safeguarding Lead SALARY: £60,000 to £64,000 per annum + Benefits LOCATION: London (SE13) with regular travel to sites in Lewisham, Southwark, Greenwich, Sutton and Croydon JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, with flexibility for occasional evenings / weekends to meet service needs ABOUT THE ROLE As our Quality Manager / Compliance and Practice Improvement Lead you will: Coach, mentor and inspire: Work alongside teams, modelling great practice and helping staff understand not just what "good" looks like, but how to deliver it confidently Drive lasting improvement: Carry out high quality audits, root cause analysis, and investigations, ensuring actions lead to real, visible improvements in people's lives. Develop, review, and maintain policies and standard operating procedures (SOPs) Champion rights, independence and personalised support: Make sure the people we support experience dignity, choice and inclusion every day Hold high standards with warmth and respect: You'll support and challenge in equal measure, promoting a culture where quality and safety are everyone's responsibility Shape PLUS as a learning organisation: Use insight, data and evidence to help us grow, reflect and continually improve ABOUT US We are a values-driven charity supporting adults with learning disabilities to live fulfilling and independent lives within their communities. Services include supported living, residential care and outreach support, providing personalised, person-centred assistance tailored to each individual's needs and goals. We are committed to promoting dignity, choice, inclusion and wellbeing, while helping people develop skills, confidence and greater independence. Our work is guided by strong principles and a focus on delivering high-quality, continuously improving support. WHAT WE'RE LOOKING FOR We're looking for a Quality Manager / Compliance and Practice Improvement Lead who is: Experienced in learning disability and/or autism services Skilled in coaching, mentoring and capability building Confident in CQC regulation, safeguarding, MCA/DoLS and quality frameworks Good Understanding of relevant legislation, standards, and industry best practices. Able to conduct audits and investigations to a high standard and produce reports and reporting for the senior management team. Values driven, rights focused and compassionate Strong on data, insight and practical problem solving A relationship builder who is supportive and firm when needed Able to travel to services regularly DESIRABLE Qualifications such as RNLD, Social Work, Psychology, Level 5+ in H&SC, or training in quality improvement (PDSA, Lean, Six Sigma) are beneficial but not essential Experience with digital care systems (Nourish, Camascope) is an advantage BENEFITS When you join PLUS, you become part of a values driven organisation that invests in its people. We offer: Meaningful Impact A role where you directly improve the quality of life, rights and independence of people we support The chance to shape services, culture and practice across the organisation A genuine seat at the table where you can influence organisational direction Learning & Development Ongoing coaching, mentoring and CPD opportunities Access to internal training through the PLUS Academy Support to complete relevant professional qualifications (e.g., Level 5+) Opportunities to attend external courses, sector conferences and specialist workshops Pay & Financial Benefits Competitive salary of £60,000 - £64,000 based on experience and qualifications Pension scheme 27 days annual leave plus bank holidays Enhanced sick pay family-friendly policies hybrid working arrangements Workplace Culture A supportive CEO and leadership team who value transparency, learning and improvement A culture built on rights, choice, independence and inclusion A team environment where your voice is heard and your expertise is valued A genuine seat at the table where you can help shape the future of an organisation This role requires an Enhanced DBS (Adults) and Satisfactory References NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14494 This job is being advertised by AWD online on behalf of PLUS
Mar 17, 2026
Full time
Quality Manager / Compliance and Practice Improvement Lead (Learning Disability Services) Be the positive force that lifts quality, inspires confidence, and shapes outstanding support. PLUS is looking for a Quality Manager / Compliance and Practice Improvement Lead who brings both heart and high standards to the role. Someone who can coach, develop and empower teams while also holding the line on safety, rights and regulatory excellence. This is not a "clipboard and checklist" role. This is a hands on, relationship centred and impact driven position where every service is better after your visit. As a Quality Manager / Compliance and Practice Improvement Lead, if you believe quality improves through people, culture and capability, and not paperwork, then we want to meet you. If you've also worked in the following roles, we'd also like to hear from you: Social Care Quality Manager, Quality Assurance Manager, Care Quality Manager, Governance Manager, Compliance Manager, Safeguarding and Quality Manager, Quality Improvement Lead, Practice Development Lead, Quality Lead Social Care, CQC Compliance Lead, Safeguarding Lead SALARY: £60,000 to £64,000 per annum + Benefits LOCATION: London (SE13) with regular travel to sites in Lewisham, Southwark, Greenwich, Sutton and Croydon JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, with flexibility for occasional evenings / weekends to meet service needs ABOUT THE ROLE As our Quality Manager / Compliance and Practice Improvement Lead you will: Coach, mentor and inspire: Work alongside teams, modelling great practice and helping staff understand not just what "good" looks like, but how to deliver it confidently Drive lasting improvement: Carry out high quality audits, root cause analysis, and investigations, ensuring actions lead to real, visible improvements in people's lives. Develop, review, and maintain policies and standard operating procedures (SOPs) Champion rights, independence and personalised support: Make sure the people we support experience dignity, choice and inclusion every day Hold high standards with warmth and respect: You'll support and challenge in equal measure, promoting a culture where quality and safety are everyone's responsibility Shape PLUS as a learning organisation: Use insight, data and evidence to help us grow, reflect and continually improve ABOUT US We are a values-driven charity supporting adults with learning disabilities to live fulfilling and independent lives within their communities. Services include supported living, residential care and outreach support, providing personalised, person-centred assistance tailored to each individual's needs and goals. We are committed to promoting dignity, choice, inclusion and wellbeing, while helping people develop skills, confidence and greater independence. Our work is guided by strong principles and a focus on delivering high-quality, continuously improving support. WHAT WE'RE LOOKING FOR We're looking for a Quality Manager / Compliance and Practice Improvement Lead who is: Experienced in learning disability and/or autism services Skilled in coaching, mentoring and capability building Confident in CQC regulation, safeguarding, MCA/DoLS and quality frameworks Good Understanding of relevant legislation, standards, and industry best practices. Able to conduct audits and investigations to a high standard and produce reports and reporting for the senior management team. Values driven, rights focused and compassionate Strong on data, insight and practical problem solving A relationship builder who is supportive and firm when needed Able to travel to services regularly DESIRABLE Qualifications such as RNLD, Social Work, Psychology, Level 5+ in H&SC, or training in quality improvement (PDSA, Lean, Six Sigma) are beneficial but not essential Experience with digital care systems (Nourish, Camascope) is an advantage BENEFITS When you join PLUS, you become part of a values driven organisation that invests in its people. We offer: Meaningful Impact A role where you directly improve the quality of life, rights and independence of people we support The chance to shape services, culture and practice across the organisation A genuine seat at the table where you can influence organisational direction Learning & Development Ongoing coaching, mentoring and CPD opportunities Access to internal training through the PLUS Academy Support to complete relevant professional qualifications (e.g., Level 5+) Opportunities to attend external courses, sector conferences and specialist workshops Pay & Financial Benefits Competitive salary of £60,000 - £64,000 based on experience and qualifications Pension scheme 27 days annual leave plus bank holidays Enhanced sick pay family-friendly policies hybrid working arrangements Workplace Culture A supportive CEO and leadership team who value transparency, learning and improvement A culture built on rights, choice, independence and inclusion A team environment where your voice is heard and your expertise is valued A genuine seat at the table where you can help shape the future of an organisation This role requires an Enhanced DBS (Adults) and Satisfactory References NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14494 This job is being advertised by AWD online on behalf of PLUS
Business Manager - Finance & Commercial Operations Wilkinson & Associates is delighted to be exclusively engaged on behalf of a highly regarded Edinburgh-based professional services business to appoint a Finance & Commercial Operations Manager. This is a rare opportunity to join an established boutique business in a broad, high-trust role sitting close to the centre of the organisation. Working directly with senior decision-makers, the successful individual will play an important part in bringing greater clarity, control and commercial insight to the business, while also supporting the effective day-to-day running of core financial and operational activity. It is a hybrid opportunity for a commercially minded individual who wants to combine financial oversight, operational support and business insight in a high-performing professional services environment. This is not a pure finance role, nor is it a pure operations post - it is a position for someone who enjoys breadth, visibility and influence, and who is motivated by improving how a business runs. Company Profile Our client is a respected boutique professional services organisation with an established presence and a long-standing reputation for quality, credibility and trust. It operates in a high-value, people-led environment where judgement, delivery and attention to detail matter. The culture is professional, high-performing and collaborative. This is not a business driven by noise or fluff - it is one where capable people are given ownership, encouraged to use their judgement and expected to make a meaningful contribution. The Opportunity The role is designed for someone who can combine financial competence with commercial awareness and operational grip. You will oversee the day-to-day financial and operational running of the business, while also helping leadership make better use of data, systems and management information. There is already support around some of the transactional processing and external accounting input, so the emphasis here is less on being a traditional hands-on finance manager and more on bringing sharper insight, stronger cadence and better decision support to the wider business. The role is likely to include: Ownership and development of MI, BI and dashboards Budgeting, forecasting, cashflow oversight and financial control Revenue reporting, pipeline visibility and commercial performance analysis Improving the use of CRM and other systems to generate better insight Payroll, banking and handling sensitive financial information Process improvement across finance, operations and business support Helping create a stronger weekly, monthly and quarterly operating rhythm Supporting leadership with practical, data-backed recommendations It is a role for someone who enjoys moving between the detail and the bigger picture - someone who can deal with the numbers properly, but who also wants to ask better questions, spot trends earlier, and help the business act on them. The Person We are interested in speaking with individuals who bring a blend of financial capability, commercial instinct and operational common sense. You might be qualified, part-qualified or qualified by experience. More important is your ability to operate effectively in a smaller professional services environment where breadth, initiative and adaptability matter more than title. This role is unlikely to suit someone who has spent their career in a large, heavily layered finance function and now wants a narrow remit. It is much more likely to appeal to someone who enjoys being close to the engine room of a business and can add value in multiple directions. Relevant backgrounds could include professional services, consulting, legal, accountancy, architecture or other people-and-fee-based environments where time, utilisation, pricing, client delivery and commercial performance all matter. Character Profile The successful person is likely to be: sharp and numerate, with strong attention to detail commercially aware and naturally curious about how the business makes money confident using data to generate insight, not just produce reports proactive enough to spot issues and opportunities before being asked comfortable working closely with senior stakeholders in a fast-moving environment adaptable in style, with the judgement to know when to dive into detail and when to step back practical, grounded and credible - someone who brings solutions, not noise This role will suit someone who likes being useful. Someone who enjoys getting under the bonnet of a business, improving how things work, and bringing clearer thinking to both the numbers and the wider operation. It needs a person who can think for themselves, build trust quickly and operate with a healthy balance of independence and collaboration. Why Join? This is an opportunity to step into a visible and genuinely broad role within a respected professional services firm, working closely with senior decision-makers and contributing across finance, insight and operations. For the right person, it offers the chance to make a tangible impact in a business that values judgement, initiative and continuous improvement - while avoiding the narrowness of a pure finance role or the ambiguity of a purely operational one. For a private and confidential discussion, please contact Jack Ramage at Wilkinson & Associates.
Mar 16, 2026
Full time
Business Manager - Finance & Commercial Operations Wilkinson & Associates is delighted to be exclusively engaged on behalf of a highly regarded Edinburgh-based professional services business to appoint a Finance & Commercial Operations Manager. This is a rare opportunity to join an established boutique business in a broad, high-trust role sitting close to the centre of the organisation. Working directly with senior decision-makers, the successful individual will play an important part in bringing greater clarity, control and commercial insight to the business, while also supporting the effective day-to-day running of core financial and operational activity. It is a hybrid opportunity for a commercially minded individual who wants to combine financial oversight, operational support and business insight in a high-performing professional services environment. This is not a pure finance role, nor is it a pure operations post - it is a position for someone who enjoys breadth, visibility and influence, and who is motivated by improving how a business runs. Company Profile Our client is a respected boutique professional services organisation with an established presence and a long-standing reputation for quality, credibility and trust. It operates in a high-value, people-led environment where judgement, delivery and attention to detail matter. The culture is professional, high-performing and collaborative. This is not a business driven by noise or fluff - it is one where capable people are given ownership, encouraged to use their judgement and expected to make a meaningful contribution. The Opportunity The role is designed for someone who can combine financial competence with commercial awareness and operational grip. You will oversee the day-to-day financial and operational running of the business, while also helping leadership make better use of data, systems and management information. There is already support around some of the transactional processing and external accounting input, so the emphasis here is less on being a traditional hands-on finance manager and more on bringing sharper insight, stronger cadence and better decision support to the wider business. The role is likely to include: Ownership and development of MI, BI and dashboards Budgeting, forecasting, cashflow oversight and financial control Revenue reporting, pipeline visibility and commercial performance analysis Improving the use of CRM and other systems to generate better insight Payroll, banking and handling sensitive financial information Process improvement across finance, operations and business support Helping create a stronger weekly, monthly and quarterly operating rhythm Supporting leadership with practical, data-backed recommendations It is a role for someone who enjoys moving between the detail and the bigger picture - someone who can deal with the numbers properly, but who also wants to ask better questions, spot trends earlier, and help the business act on them. The Person We are interested in speaking with individuals who bring a blend of financial capability, commercial instinct and operational common sense. You might be qualified, part-qualified or qualified by experience. More important is your ability to operate effectively in a smaller professional services environment where breadth, initiative and adaptability matter more than title. This role is unlikely to suit someone who has spent their career in a large, heavily layered finance function and now wants a narrow remit. It is much more likely to appeal to someone who enjoys being close to the engine room of a business and can add value in multiple directions. Relevant backgrounds could include professional services, consulting, legal, accountancy, architecture or other people-and-fee-based environments where time, utilisation, pricing, client delivery and commercial performance all matter. Character Profile The successful person is likely to be: sharp and numerate, with strong attention to detail commercially aware and naturally curious about how the business makes money confident using data to generate insight, not just produce reports proactive enough to spot issues and opportunities before being asked comfortable working closely with senior stakeholders in a fast-moving environment adaptable in style, with the judgement to know when to dive into detail and when to step back practical, grounded and credible - someone who brings solutions, not noise This role will suit someone who likes being useful. Someone who enjoys getting under the bonnet of a business, improving how things work, and bringing clearer thinking to both the numbers and the wider operation. It needs a person who can think for themselves, build trust quickly and operate with a healthy balance of independence and collaboration. Why Join? This is an opportunity to step into a visible and genuinely broad role within a respected professional services firm, working closely with senior decision-makers and contributing across finance, insight and operations. For the right person, it offers the chance to make a tangible impact in a business that values judgement, initiative and continuous improvement - while avoiding the narrowness of a pure finance role or the ambiguity of a purely operational one. For a private and confidential discussion, please contact Jack Ramage at Wilkinson & Associates.
Talent Acquisition Partner Salary: 40,000 - 45,000 (DOE) Location: Liverpool (hybrid working) Hours: Mon-Fri, 9am-5pm About the Role Our client is seeking a proactive, resourceful, and highly organised Talent Acquisition Partner to join their growing People function. Working in a fast-paced financial services environment, you will manage a high volume of vacancies across multiple business areas, building strong relationships with stakeholders and delivering an exceptional hiring experience for candidates and managers alike. This role is ideal for someone who thrives under pressure, enjoys juggling multiple priorities, and can influence and collaborate at all levels. The Key Responsibilities of the Talent Acquisition Partner: End-to-End Recruitment Delivery Manage a large and varied portfolio of vacancies across the financial services business, ensuring timely and high-quality delivery. Conduct job scoping meetings with hiring managers to fully understand role requirements and success profiles. Screen, shortlist, and assess candidates using robust, competency-based methods. Coordinate and manage interviews, assessment centres, and selection processes. Provide a seamless and professional candidate experience throughout all stages of recruitment. Stakeholder & Relationship Management Act as a trusted advisor to hiring managers, offering expertise on recruitment strategy, market insights, and best practice. Set clear expectations and timelines, providing regular updates on vacancy progress. Influence stakeholders to make data-driven hiring decisions and promote consistency in recruitment standards. High-Volume Recruitment Expertise Prioritise effectively in a fast-paced environment with multiple competing demands. Manage peaks in hiring activity while maintaining exceptional quality and attention to detail. Utilise innovative sourcing strategies to deliver talent quickly and effectively. The Skills & Experience Required of the Talent Acquisition Partner: Proven experience in a Talent Acquisition / Recruitment Partner role, ideally within financial services or another regulated industry. Demonstrated ability to manage high volumes of vacancies across multiple business areas. Strong stakeholder management, communication, and influencing skills. Ability to work effectively under pressure while maintaining a high standard of accuracy and professionalism. Highly organised with excellent time-management and prioritisation skills. Personal Attributes: Resilient, adaptable, and calm under pressure. Confident decision-maker with strong problem-solving skills. Collaborative and relationship-focused. Results-driven, with a continuous improvement mindset. Positive, energetic, and passionate about delivering great hiring outcomes. What You'll get in Return: Competitive salary and benefits package. Opportunities for career development and professional growth. A supportive and high-performing team environment. Hybrid working arrangements Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Mar 15, 2026
Contractor
Talent Acquisition Partner Salary: 40,000 - 45,000 (DOE) Location: Liverpool (hybrid working) Hours: Mon-Fri, 9am-5pm About the Role Our client is seeking a proactive, resourceful, and highly organised Talent Acquisition Partner to join their growing People function. Working in a fast-paced financial services environment, you will manage a high volume of vacancies across multiple business areas, building strong relationships with stakeholders and delivering an exceptional hiring experience for candidates and managers alike. This role is ideal for someone who thrives under pressure, enjoys juggling multiple priorities, and can influence and collaborate at all levels. The Key Responsibilities of the Talent Acquisition Partner: End-to-End Recruitment Delivery Manage a large and varied portfolio of vacancies across the financial services business, ensuring timely and high-quality delivery. Conduct job scoping meetings with hiring managers to fully understand role requirements and success profiles. Screen, shortlist, and assess candidates using robust, competency-based methods. Coordinate and manage interviews, assessment centres, and selection processes. Provide a seamless and professional candidate experience throughout all stages of recruitment. Stakeholder & Relationship Management Act as a trusted advisor to hiring managers, offering expertise on recruitment strategy, market insights, and best practice. Set clear expectations and timelines, providing regular updates on vacancy progress. Influence stakeholders to make data-driven hiring decisions and promote consistency in recruitment standards. High-Volume Recruitment Expertise Prioritise effectively in a fast-paced environment with multiple competing demands. Manage peaks in hiring activity while maintaining exceptional quality and attention to detail. Utilise innovative sourcing strategies to deliver talent quickly and effectively. The Skills & Experience Required of the Talent Acquisition Partner: Proven experience in a Talent Acquisition / Recruitment Partner role, ideally within financial services or another regulated industry. Demonstrated ability to manage high volumes of vacancies across multiple business areas. Strong stakeholder management, communication, and influencing skills. Ability to work effectively under pressure while maintaining a high standard of accuracy and professionalism. Highly organised with excellent time-management and prioritisation skills. Personal Attributes: Resilient, adaptable, and calm under pressure. Confident decision-maker with strong problem-solving skills. Collaborative and relationship-focused. Results-driven, with a continuous improvement mindset. Positive, energetic, and passionate about delivering great hiring outcomes. What You'll get in Return: Competitive salary and benefits package. Opportunities for career development and professional growth. A supportive and high-performing team environment. Hybrid working arrangements Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
My global law firm client is looking for a Senior Pricing Manager to help lead their Pricing & Commercial finance function. This is a high-impact, partner-facing leadership role responsible for driving pricing strategy, commercial performance and margin optimisation across the firm's most significant client relationships. As the Senior Pricing Manager, you will lead a team of pricing experts to elevate pricing capabilities across the function and will directly support senior stakeholders on complex commercial decisions. Alongside managing a portfolio of key client accounts, you'll help shape the next phase of the organisation's pricing maturity, strengthening advisory capability, refining operational processes, and leveraging data, tooling and technology to enhance commercial outcomes. Working in close partnership with the Head of Pricing, you'll be part of a high-profile, commercially influential team working on some of the organisation's most important client relationships. This role offers the opportunity to shape pricing strategy, lead a talented team, and drive firmwide commercial impact within a supportive and collaborative environment. Key Responsibilities Lead, motivate and develop a high-performing pricing team. Set standards, manage resourcing and ensure delivery across a growing global client portfolio. Coach team members to evolve from pricing analysts to trusted commercial advisors. Advise senior stakeholders on major client accounts, including complex panel arrangements and commercial negotiations. Model best practice commercial advisory to drive margin improvement and strengthen pricing discipline. Refine and optimise the operating model to improve quality, consistency and efficiency. Identify opportunities to enhance systems, processes and tooling through data and technology. Contribute to firmwide pricing strategy, governance and continuous improvement initiatives. Play an active leadership role within the broader Pricing & Commercial function. Influence commercial decisions at senior levels and collaborate across teams to maximise realisation and margin. About You Significant experience as a commercial adviser at Partner/C-suite level , with strong communication and influencing skills. A proven track record in pricing and commercial strategy , ideally within legal or professional services. Strong commercial acumen and the confidence to challenge constructively when advising the business. A collaborative, approachable and inclusive leadership style. The ability to unite people, build trust and set a clear direction. A mindset oriented toward optimisation, innovation and strategic change. Experience coaching and developing teams, with a genuine interest in helping others grow. Benefits: 60% office-based hybrid working plan Private Medical Insurance Free on-site fitness centre: gym, classes (yoga, spin, pilates) Generous firm-matching pension scheme Life Assurance Group Income Protection Holiday entitlement starting at 25 days + bank holidays, rising with service Annual holiday trading (buy or sell days) If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Mar 15, 2026
Full time
My global law firm client is looking for a Senior Pricing Manager to help lead their Pricing & Commercial finance function. This is a high-impact, partner-facing leadership role responsible for driving pricing strategy, commercial performance and margin optimisation across the firm's most significant client relationships. As the Senior Pricing Manager, you will lead a team of pricing experts to elevate pricing capabilities across the function and will directly support senior stakeholders on complex commercial decisions. Alongside managing a portfolio of key client accounts, you'll help shape the next phase of the organisation's pricing maturity, strengthening advisory capability, refining operational processes, and leveraging data, tooling and technology to enhance commercial outcomes. Working in close partnership with the Head of Pricing, you'll be part of a high-profile, commercially influential team working on some of the organisation's most important client relationships. This role offers the opportunity to shape pricing strategy, lead a talented team, and drive firmwide commercial impact within a supportive and collaborative environment. Key Responsibilities Lead, motivate and develop a high-performing pricing team. Set standards, manage resourcing and ensure delivery across a growing global client portfolio. Coach team members to evolve from pricing analysts to trusted commercial advisors. Advise senior stakeholders on major client accounts, including complex panel arrangements and commercial negotiations. Model best practice commercial advisory to drive margin improvement and strengthen pricing discipline. Refine and optimise the operating model to improve quality, consistency and efficiency. Identify opportunities to enhance systems, processes and tooling through data and technology. Contribute to firmwide pricing strategy, governance and continuous improvement initiatives. Play an active leadership role within the broader Pricing & Commercial function. Influence commercial decisions at senior levels and collaborate across teams to maximise realisation and margin. About You Significant experience as a commercial adviser at Partner/C-suite level , with strong communication and influencing skills. A proven track record in pricing and commercial strategy , ideally within legal or professional services. Strong commercial acumen and the confidence to challenge constructively when advising the business. A collaborative, approachable and inclusive leadership style. The ability to unite people, build trust and set a clear direction. A mindset oriented toward optimisation, innovation and strategic change. Experience coaching and developing teams, with a genuine interest in helping others grow. Benefits: 60% office-based hybrid working plan Private Medical Insurance Free on-site fitness centre: gym, classes (yoga, spin, pilates) Generous firm-matching pension scheme Life Assurance Group Income Protection Holiday entitlement starting at 25 days + bank holidays, rising with service Annual holiday trading (buy or sell days) If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
