Are you a mid-level candidate looking to work on a whole range of sectors? Then you could be the perfect fit for this agency in this Customer Success Manager role! JOB TITLE: Customer Success Manager (Market Research) SALARY: Up to £40k + bonus LOCATION: London (3 days in the office) THE COMPANY This research company delivers real-time data and insights to clients across industries, enabling faster click apply for full job details
Mar 14, 2026
Full time
Are you a mid-level candidate looking to work on a whole range of sectors? Then you could be the perfect fit for this agency in this Customer Success Manager role! JOB TITLE: Customer Success Manager (Market Research) SALARY: Up to £40k + bonus LOCATION: London (3 days in the office) THE COMPANY This research company delivers real-time data and insights to clients across industries, enabling faster click apply for full job details
Job Title: Supervising Social Worker Location: East Bergholt Office, with travel across the EFS geography Reports to: Fostering Team Manager / Registered Manager Hours: Full Time (35 hours per week) About Us Eastern Fostering Services is a therapeutic, child-centred Independent Fostering Agency rated Outstanding by Ofsted. We are committed to securing stable, healing, and lasting placements for children who have experienced trauma, loss, and adversity. We work within a trauma-informed framework and prioritise relationship-based practice to achieve the best outcomes for our children and young people. Job Purpose As a Supervising Social Worker, you will play a critical role in supporting and supervising foster carers who provide therapeutic placements to children with complex needs. You will ensure that every child is safeguarded, supported, and enabled to thrive, in line with the Fostering Regulations 2011 and the National Minimum Standards. Key Responsibilities 1. Support and Supervision Provide reflective, trauma-informed supervision to foster carers at least monthly (and more frequently as needed). Promote therapeutic parenting and emotional attunement in line with the agency's therapeutic ethos (e.g. PACE, Dyadic Developmental Practice), promoting an understanding the adaptive behaviours that children can develop and display. Deliver individualised support to carers to promote placement stability, resilience, and child development. Ensure that foster carers understand the overall aims of Eastern Fostering Services and follow agency policy and procedures. 2. Child-Centred Practice Ensure children's voices are heard, understood, and acted upon. Children and young people to be seen away from their foster carers on a regular basis. Monitor children's emotional wellbeing, safety, and placement progress through direct and indirect work. Participate in and contribute to multi-agency meetings such as Looked After Child (LAC) reviews, Personal Education Plan (PEP) meetings, and Strategy/CP meetings. Tailor your approach with children according to their understanding, communication abilities and preferred method of communication. 3. Compliance and Quality Maintain clear, evidence-based, and timely records in accordance with Ofsted and agency requirements, using EFS Intuitive Care database. Complete carer annual household reviews, contribute to panel recommendations, and follow any resulting support plans through. Support and evidence carers' compliance with fostering regulations and standards of care 4. Foster Carer Development Contribute to the delivery of pre-approval Preparation to Foster training and ongoing development sessions for approved carers. Identify and respond to foster carers' training needs in line with their Personal and Professional Development Plans. Facilitate or co-facilitate support groups and reflective practice sessions. 5. Placement Management Support effective matching of children with foster carers. Regularly review and risk-assess placement suitability, taking prompt action to prevent disruptions. Undertake unannounced visits to fostering family homes. Work closely with our therapist and participation staff to promote holistic care for each child. 6. General Duties Assist in the positive promotion of the agency and recruitment of prospective foster carers. Undertake Form F assessments of prospective foster carers if caseload allows. Facilitate and participate in a range of group activities, such as foster carer support groups, holiday activities and children's participation groups. Act as a professional and positive representative of the agency at all times. Adhere to the company policy on learning and development and ensure all mandatory training is completed within expected timeframes. Adhere to the company Equal Opportunities policy and work towards an ethos where everyone is treated with respect, dignity and equality. Adhere to Health and Safety Policies Essential Criteria Qualified Social Worker (DipSW, CQSW, BA, MA or equivalent) Registered with Social Work England Minimum 1-2 years' post-qualification experience working with children and families (preferably in fostering or looked after children services) An understanding of attachment, developmental trauma, and therapeutic parenting approaches, or the enthusiasm and motivation to learn Excellent recording, assessment, and report-writing skills Able to work flexibly (including occasional evenings/weekends) and participate in an out-of-hours rota Full UK driving licence and access to a vehicle Desirable Criteria Experience in a therapeutic fostering environment or trauma-informed setting Knowledge of Ofsted's Social Care Inspection Framework and expectations for fostering agencies Experience with fostering panel processes and carer assessments Additional training in therapeutic models (e.g. PACE, DDP)
Mar 14, 2026
Full time
Job Title: Supervising Social Worker Location: East Bergholt Office, with travel across the EFS geography Reports to: Fostering Team Manager / Registered Manager Hours: Full Time (35 hours per week) About Us Eastern Fostering Services is a therapeutic, child-centred Independent Fostering Agency rated Outstanding by Ofsted. We are committed to securing stable, healing, and lasting placements for children who have experienced trauma, loss, and adversity. We work within a trauma-informed framework and prioritise relationship-based practice to achieve the best outcomes for our children and young people. Job Purpose As a Supervising Social Worker, you will play a critical role in supporting and supervising foster carers who provide therapeutic placements to children with complex needs. You will ensure that every child is safeguarded, supported, and enabled to thrive, in line with the Fostering Regulations 2011 and the National Minimum Standards. Key Responsibilities 1. Support and Supervision Provide reflective, trauma-informed supervision to foster carers at least monthly (and more frequently as needed). Promote therapeutic parenting and emotional attunement in line with the agency's therapeutic ethos (e.g. PACE, Dyadic Developmental Practice), promoting an understanding the adaptive behaviours that children can develop and display. Deliver individualised support to carers to promote placement stability, resilience, and child development. Ensure that foster carers understand the overall aims of Eastern Fostering Services and follow agency policy and procedures. 2. Child-Centred Practice Ensure children's voices are heard, understood, and acted upon. Children and young people to be seen away from their foster carers on a regular basis. Monitor children's emotional wellbeing, safety, and placement progress through direct and indirect work. Participate in and contribute to multi-agency meetings such as Looked After Child (LAC) reviews, Personal Education Plan (PEP) meetings, and Strategy/CP meetings. Tailor your approach with children according to their understanding, communication abilities and preferred method of communication. 3. Compliance and Quality Maintain clear, evidence-based, and timely records in accordance with Ofsted and agency requirements, using EFS Intuitive Care database. Complete carer annual household reviews, contribute to panel recommendations, and follow any resulting support plans through. Support and evidence carers' compliance with fostering regulations and standards of care 4. Foster Carer Development Contribute to the delivery of pre-approval Preparation to Foster training and ongoing development sessions for approved carers. Identify and respond to foster carers' training needs in line with their Personal and Professional Development Plans. Facilitate or co-facilitate support groups and reflective practice sessions. 5. Placement Management Support effective matching of children with foster carers. Regularly review and risk-assess placement suitability, taking prompt action to prevent disruptions. Undertake unannounced visits to fostering family homes. Work closely with our therapist and participation staff to promote holistic care for each child. 6. General Duties Assist in the positive promotion of the agency and recruitment of prospective foster carers. Undertake Form F assessments of prospective foster carers if caseload allows. Facilitate and participate in a range of group activities, such as foster carer support groups, holiday activities and children's participation groups. Act as a professional and positive representative of the agency at all times. Adhere to the company policy on learning and development and ensure all mandatory training is completed within expected timeframes. Adhere to the company Equal Opportunities policy and work towards an ethos where everyone is treated with respect, dignity and equality. Adhere to Health and Safety Policies Essential Criteria Qualified Social Worker (DipSW, CQSW, BA, MA or equivalent) Registered with Social Work England Minimum 1-2 years' post-qualification experience working with children and families (preferably in fostering or looked after children services) An understanding of attachment, developmental trauma, and therapeutic parenting approaches, or the enthusiasm and motivation to learn Excellent recording, assessment, and report-writing skills Able to work flexibly (including occasional evenings/weekends) and participate in an out-of-hours rota Full UK driving licence and access to a vehicle Desirable Criteria Experience in a therapeutic fostering environment or trauma-informed setting Knowledge of Ofsted's Social Care Inspection Framework and expectations for fostering agencies Experience with fostering panel processes and carer assessments Additional training in therapeutic models (e.g. PACE, DDP)
Admin Officer: Uxbridge County Court Contract: September 2026 Salary: 15.59 per hour Location: Hayes, West London 5 days' work setting This is a temporary contract role until September 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a six month duration with a possible extension offering 5 days in office work setting and a London location. (Hayes) Background Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties. Key responsibilities Administration Preparing papers and files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc. Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date Assisting court users, supporting listing and rota management, checking files Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles Processing casework Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracy Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may be required to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required Undertaking calculations Produce basic statistical analysis reports and where required, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Skills & Qualifications 5 GCSE passes (or equivalent) grades A -C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required. Operational Delivery in HMCTS This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in Face-to-face roles in HMCTS for example a court usher Contact Centre roles in HMCTS for example call centre advisers Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Mar 14, 2026
Seasonal
Admin Officer: Uxbridge County Court Contract: September 2026 Salary: 15.59 per hour Location: Hayes, West London 5 days' work setting This is a temporary contract role until September 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a six month duration with a possible extension offering 5 days in office work setting and a London location. (Hayes) Background Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service The key purpose of the role Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties. Key responsibilities Administration Preparing papers and files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc. Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date Assisting court users, supporting listing and rota management, checking files Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles Processing casework Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracy Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may be required to cross check and validate work completed by colleagues. Collecting and assembling information For returns, results, accounts, statements, warrants, statistical analysis, reports etc. Work may require interpretation of source materials, preparation of bundles, chasing. Role holders will need to modify and adjust information and make decisions to allow work to be completed. Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required Undertaking calculations Produce basic statistical analysis reports and where required, process financial information. Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports. Spending limited sums of money on behalf of an office or unit. Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service. To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Skills & Qualifications 5 GCSE passes (or equivalent) grades A -C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required. Operational Delivery in HMCTS This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in Face-to-face roles in HMCTS for example a court usher Contact Centre roles in HMCTS for example call centre advisers Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Job Title: Finance Business Partner Location: Leicester LE1 / Hybrid 1 day per week remote Salary: £50,000 - £60,000 per year Job Type: Full Time, permanent Working Pattern: Monday to Friday, 9:00am-5:30pm (40 hours per week) About ATM Group: ATM Group is a fast-growing, business process outsourcer operating across the UK, EU, and Africa. We partner closely with our clients to improve customer experience, drive performance, and deliver measurable commercial results. As we continue to scale, we're looking for a commercially minded Finance Business Partner to work alongside operational leaders, bringing clear financial insight, constructive challenge and practical support to help drive revenue growth, improve performance, and strengthen margin delivery across our contact centre operations. About The Role: As Finance Business Partner, you will act as the key financial contact for designated contact centre operations and commercial leads. You will support leaders to understand performance drivers, improve productivity, optimise revenue delivery, and maximise contract profitability. You will translate financial and operational data into clear, actionable insight - helping drive better decision-making across client accounts, workforce planning, and commercial initiatives. Please note that this is a Hybrid role with 4 days working from our office in Leicester and therefore candidates must have the legal right to live and work in the UK and be able to reliably commute or be planning to relocate to be considered. Key Duties & Responsibilities: Partner with Operational Directors, Account Leads and Workforce Planning teams to drive performance across contact centre operations. Analyse key contact centre KPIs including revenue per FTE, utilisation, billable hours, productivity, attrition, absence, SLA performance, and margin by client/account. Identify trends and provide recommendations to improve revenue delivery, operational efficiency, and contract profitability. Support pricing, bid modelling and commercial proposals, ensuring assumptions around volumes, staffing models and productivity are robust. Develop financial models to assess new client opportunities, contract changes, and operational initiatives. Support the annual budget and rolling forecast processes, challenging assumptions around volumes, headcount, and revenue delivery. Work closely with the central finance team to support the preparation of monthly management accounts, providing operational insight and meaningful variance commentary. Maintain a forward-looking view of risks and opportunities against forecast, particularly around volumes, client performance, and workforce planning. Provide financial input into contract reviews and commercial discussions with senior stakeholders. Support the continuous improvement of reporting and insight across the Group as we scale. Candidate Profile: Minimum 2 years' experience as a Finance Business Partner (Essential) Qualified Accountant (CIMA / ACA / ACCA) or finalist; strong part-qualified candidates with relevant experience will also be considered. Experience in a commercial finance or business partnering role; contact centre or service-based experience advantageous but not essential. Strong interest in understanding operational drivers and how they translate into financial performance. Analytical mindset with strong Excel skills and confidence building financial models. Comfortable working closely with operational stakeholders and challenging constructively. Commercially curious, proactive and solutions focused. Willingness to learn and develop within a fast-growing business environment - we are open to developing the right individual with strong potential and attitude. What We Offer: £50,000-£60,000 salary (DOE) 35 days holiday (including bank holidays) Company pension Private medical insurance Life insurance Enhanced maternity leave Employee mentoring programme Health & wellbeing programme Staff discounts Company events Free on-site parking Referral programme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Finance Manager, Finance Business Partner, CIMA, Chartered Accountant, Senior Finance Manager, Financial Director, Management Accountant, Finance Specialist, Qualified Accountant may also be considered for this role.
Mar 14, 2026
Full time
Job Title: Finance Business Partner Location: Leicester LE1 / Hybrid 1 day per week remote Salary: £50,000 - £60,000 per year Job Type: Full Time, permanent Working Pattern: Monday to Friday, 9:00am-5:30pm (40 hours per week) About ATM Group: ATM Group is a fast-growing, business process outsourcer operating across the UK, EU, and Africa. We partner closely with our clients to improve customer experience, drive performance, and deliver measurable commercial results. As we continue to scale, we're looking for a commercially minded Finance Business Partner to work alongside operational leaders, bringing clear financial insight, constructive challenge and practical support to help drive revenue growth, improve performance, and strengthen margin delivery across our contact centre operations. About The Role: As Finance Business Partner, you will act as the key financial contact for designated contact centre operations and commercial leads. You will support leaders to understand performance drivers, improve productivity, optimise revenue delivery, and maximise contract profitability. You will translate financial and operational data into clear, actionable insight - helping drive better decision-making across client accounts, workforce planning, and commercial initiatives. Please note that this is a Hybrid role with 4 days working from our office in Leicester and therefore candidates must have the legal right to live and work in the UK and be able to reliably commute or be planning to relocate to be considered. Key Duties & Responsibilities: Partner with Operational Directors, Account Leads and Workforce Planning teams to drive performance across contact centre operations. Analyse key contact centre KPIs including revenue per FTE, utilisation, billable hours, productivity, attrition, absence, SLA performance, and margin by client/account. Identify trends and provide recommendations to improve revenue delivery, operational efficiency, and contract profitability. Support pricing, bid modelling and commercial proposals, ensuring assumptions around volumes, staffing models and productivity are robust. Develop financial models to assess new client opportunities, contract changes, and operational initiatives. Support the annual budget and rolling forecast processes, challenging assumptions around volumes, headcount, and revenue delivery. Work closely with the central finance team to support the preparation of monthly management accounts, providing operational insight and meaningful variance commentary. Maintain a forward-looking view of risks and opportunities against forecast, particularly around volumes, client performance, and workforce planning. Provide financial input into contract reviews and commercial discussions with senior stakeholders. Support the continuous improvement of reporting and insight across the Group as we scale. Candidate Profile: Minimum 2 years' experience as a Finance Business Partner (Essential) Qualified Accountant (CIMA / ACA / ACCA) or finalist; strong part-qualified candidates with relevant experience will also be considered. Experience in a commercial finance or business partnering role; contact centre or service-based experience advantageous but not essential. Strong interest in understanding operational drivers and how they translate into financial performance. Analytical mindset with strong Excel skills and confidence building financial models. Comfortable working closely with operational stakeholders and challenging constructively. Commercially curious, proactive and solutions focused. Willingness to learn and develop within a fast-growing business environment - we are open to developing the right individual with strong potential and attitude. What We Offer: £50,000-£60,000 salary (DOE) 35 days holiday (including bank holidays) Company pension Private medical insurance Life insurance Enhanced maternity leave Employee mentoring programme Health & wellbeing programme Staff discounts Company events Free on-site parking Referral programme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Finance Manager, Finance Business Partner, CIMA, Chartered Accountant, Senior Finance Manager, Financial Director, Management Accountant, Finance Specialist, Qualified Accountant may also be considered for this role.
Sprinkler Project Manager Location: Central London (Commercial & Data Centre Projects) Company: Tier 1 Engineering Contractor ( 80m Annual Turnover) Salary: 75,000 - 85,000 + Travel Expenses + Bonus Overview A Tier 1 engineering contractor turning over 80 million per year is looking to appoint an experienced Sprinkler Project Manager to deliver projects across Central London within the commercial and data centre sectors. The sprinkler division is already delivering 8 million annually, with a strong secured pipeline and clear growth plans over the coming years. This is an opportunity to join a stable, well-backed business with consistent project flow and long-term prospects. The Role You will take full responsibility for the delivery of sprinkler packages from pre-construction through to completion. Your responsibilities will include: Managing sprinkler installation projects across commercial and data centre schemes Coordinating subcontractors, engineers and specialist suppliers Overseeing programme, quality and health & safety compliance Reviewing technical drawings, specifications and design information Monitoring project costs, variations and reporting Working closely with clients, consultants and internal teams Supporting commissioning, testing and final handover Requirements Proven experience as a Sprinkler Project Manager (or Senior Engineer ready to step up) Strong understanding of sprinkler system design, installation and commissioning Experience delivering commercial and/or data centre projects Good commercial awareness and cost control experience Ability to manage programme and multiple stakeholders Confident communicator with client-facing experience Package 75,000 - 85,000 basic salary Travel expenses covered Performance-related bonus Pension and benefits Long-term progression within a Tier 1 engineering contractor Strong pipeline of secured work This is an excellent opportunity for a Sprinkler Project Manager looking to join a financially strong contractor delivering high-value projects in Central London. If you'd like more information or would like to be considered, please get in touch.
Mar 14, 2026
Full time
Sprinkler Project Manager Location: Central London (Commercial & Data Centre Projects) Company: Tier 1 Engineering Contractor ( 80m Annual Turnover) Salary: 75,000 - 85,000 + Travel Expenses + Bonus Overview A Tier 1 engineering contractor turning over 80 million per year is looking to appoint an experienced Sprinkler Project Manager to deliver projects across Central London within the commercial and data centre sectors. The sprinkler division is already delivering 8 million annually, with a strong secured pipeline and clear growth plans over the coming years. This is an opportunity to join a stable, well-backed business with consistent project flow and long-term prospects. The Role You will take full responsibility for the delivery of sprinkler packages from pre-construction through to completion. Your responsibilities will include: Managing sprinkler installation projects across commercial and data centre schemes Coordinating subcontractors, engineers and specialist suppliers Overseeing programme, quality and health & safety compliance Reviewing technical drawings, specifications and design information Monitoring project costs, variations and reporting Working closely with clients, consultants and internal teams Supporting commissioning, testing and final handover Requirements Proven experience as a Sprinkler Project Manager (or Senior Engineer ready to step up) Strong understanding of sprinkler system design, installation and commissioning Experience delivering commercial and/or data centre projects Good commercial awareness and cost control experience Ability to manage programme and multiple stakeholders Confident communicator with client-facing experience Package 75,000 - 85,000 basic salary Travel expenses covered Performance-related bonus Pension and benefits Long-term progression within a Tier 1 engineering contractor Strong pipeline of secured work This is an excellent opportunity for a Sprinkler Project Manager looking to join a financially strong contractor delivering high-value projects in Central London. If you'd like more information or would like to be considered, please get in touch.
Quality Auditor Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contributions, Life insurance up to 4x salary Location: Highbridge, TA9 4JR Ways of Working: Site Based Hours of work: 4 on 4 off rotating shift (Day shift 06:00-18:00 2 consecutive shifts) (Night shift 18:00-06:00 2 consecuctive shifts) Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food, both our own and from trusted partners, to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our Bakkavor site in Highbridge, which is one of our four Desserts sites in the UK, specialises in Cheesecake and Tarts, working closely with our sister site in Devizes that specialise in baked goods. What you'll be doing In this busy and hands-on role as a Quality Auditor, you'll audit, monitor, and continuously improve quality systems and procedures across site operations. Working closely with operational teams, you'll provide practical technical support while maintaining and promoting quality and food safety standards in line with Greencore, customer, and legal requirements, with guidance from the QA Supervisor or Manager. Role Accountabilities • Audit compliance with QMS, GMP, and HACCP, raising clear non-conformances and driving corrective actions to closure • Apply an inquisitive audit mindset to identify root causes and reduce repeat non-conformances • Conduct traceability audits, efficiently retrieving data and presenting findings clearly • Complete sampling activities to schedule, including microbiological, nutritional, swabs, and organoleptic testing • Prepare, facilitate, and trend taste panels, escalating out-of-specification results and recommending improvements • Calibrate factory measurement equipment to schedule and manage out-of-tolerance actions • Support investigations into complaints, incidents, and out-of-specification results through audits and data analysis • Support NPD trials and product launches, including testing, shelf-life assessment, and taste panels • Provide day-to-day technical support to factory teams, audits, and customer visits • Contribute to Technical KPI delivery through audits, investigations, and proactive improvement actions • Work safely at all times, promoting strong health, safety, and environmental standards What we're looking for • A strong understanding of quality systems, GMP, HACCP, and traceability within a manufacturing environment • A proactive, detail-focused approach with a natural curiosity to challenge and improve standards • Confidence working hands-on on the factory floor, providing clear and practical technical guidance • Ability to audit effectively, identify root causes, and drive corrective and preventative actions • Strong communication skills, able to engage confidently with colleagues at all levels • A collaborative mindset, working effectively within cross-functional teams • Good organisational skills, with the ability to manage multiple priorities to deadlines • Commitment to continuous improvement and personal development • A positive, resilient approach aligned to Greencore values We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contributions • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
Mar 14, 2026
Full time
Quality Auditor Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contributions, Life insurance up to 4x salary Location: Highbridge, TA9 4JR Ways of Working: Site Based Hours of work: 4 on 4 off rotating shift (Day shift 06:00-18:00 2 consecutive shifts) (Night shift 18:00-06:00 2 consecuctive shifts) Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food, both our own and from trusted partners, to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our Bakkavor site in Highbridge, which is one of our four Desserts sites in the UK, specialises in Cheesecake and Tarts, working closely with our sister site in Devizes that specialise in baked goods. What you'll be doing In this busy and hands-on role as a Quality Auditor, you'll audit, monitor, and continuously improve quality systems and procedures across site operations. Working closely with operational teams, you'll provide practical technical support while maintaining and promoting quality and food safety standards in line with Greencore, customer, and legal requirements, with guidance from the QA Supervisor or Manager. Role Accountabilities • Audit compliance with QMS, GMP, and HACCP, raising clear non-conformances and driving corrective actions to closure • Apply an inquisitive audit mindset to identify root causes and reduce repeat non-conformances • Conduct traceability audits, efficiently retrieving data and presenting findings clearly • Complete sampling activities to schedule, including microbiological, nutritional, swabs, and organoleptic testing • Prepare, facilitate, and trend taste panels, escalating out-of-specification results and recommending improvements • Calibrate factory measurement equipment to schedule and manage out-of-tolerance actions • Support investigations into complaints, incidents, and out-of-specification results through audits and data analysis • Support NPD trials and product launches, including testing, shelf-life assessment, and taste panels • Provide day-to-day technical support to factory teams, audits, and customer visits • Contribute to Technical KPI delivery through audits, investigations, and proactive improvement actions • Work safely at all times, promoting strong health, safety, and environmental standards What we're looking for • A strong understanding of quality systems, GMP, HACCP, and traceability within a manufacturing environment • A proactive, detail-focused approach with a natural curiosity to challenge and improve standards • Confidence working hands-on on the factory floor, providing clear and practical technical guidance • Ability to audit effectively, identify root causes, and drive corrective and preventative actions • Strong communication skills, able to engage confidently with colleagues at all levels • A collaborative mindset, working effectively within cross-functional teams • Good organisational skills, with the ability to manage multiple priorities to deadlines • Commitment to continuous improvement and personal development • A positive, resilient approach aligned to Greencore values We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contributions • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE Remote/Field-Based Role: While our HQ is in the North East, we welcome applications from candidates based anywhere in the UK with easy access to a major airport for EU travel. Our client is a global leader in high-performance thermal management, specialising in liquid cooling technologies that power the world s most advanced data centres. As a key technical authority, the Applications Engineer will bridge the gap between customer requirements and internal R&D, acting as the face of the company s Direct Liquid Cooling (DLC), immersion, and hybrid architectures. Reporting to the NPI Manager, you will enable the deployment of energy-efficient solutions for hyperscale, colocation, and enterprise environments, driving the rapid scaling of AI and High-Performance Computing (HPC) across the EU. KEY DUTIES & RESPONSIBILITIES Lead technical proposals, RFQs, and design reviews; assist customers with system architecture, sizing, and liquid cooling selection. Provide expert remote and on-site support for the installation, commissioning, and troubleshooting of hydraulic and thermal systems. Perform thermal and hydraulic performance modelling; oversee pilot projects and Proof-of-Concept (PoC) deployments. Serve as the field-to-R&D link, providing data-driven insights for product improvement and developing technical application notes. Identify expansion opportunities within existing accounts through deep technical engagement and stakeholder workshops. QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES Degree in Mechanical, Thermal, or Electrical Engineering (Master s preferred) with a strong foundation in thermodynamics and fluid mechanics. Proven experience in a Field Application or Systems Engineering role within data centre infrastructure (pumps, CDUs, cold plates, and manifolds). Hands-on experience with Direct-to-chip, Rear-door heat exchangers, or immersion cooling; ability to interpret P&IDs and mechanical drawings. Proficiency in thermal simulation and performance modelling; fluency in English (additional European languages are a plus). Highly analytical with a structured problem-solving approach; professional and credible when interfacing with senior technical stakeholders. Ability to travel frequently across the EU to customer sites and internal facilities.
Mar 14, 2026
Full time
COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE Remote/Field-Based Role: While our HQ is in the North East, we welcome applications from candidates based anywhere in the UK with easy access to a major airport for EU travel. Our client is a global leader in high-performance thermal management, specialising in liquid cooling technologies that power the world s most advanced data centres. As a key technical authority, the Applications Engineer will bridge the gap between customer requirements and internal R&D, acting as the face of the company s Direct Liquid Cooling (DLC), immersion, and hybrid architectures. Reporting to the NPI Manager, you will enable the deployment of energy-efficient solutions for hyperscale, colocation, and enterprise environments, driving the rapid scaling of AI and High-Performance Computing (HPC) across the EU. KEY DUTIES & RESPONSIBILITIES Lead technical proposals, RFQs, and design reviews; assist customers with system architecture, sizing, and liquid cooling selection. Provide expert remote and on-site support for the installation, commissioning, and troubleshooting of hydraulic and thermal systems. Perform thermal and hydraulic performance modelling; oversee pilot projects and Proof-of-Concept (PoC) deployments. Serve as the field-to-R&D link, providing data-driven insights for product improvement and developing technical application notes. Identify expansion opportunities within existing accounts through deep technical engagement and stakeholder workshops. QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES Degree in Mechanical, Thermal, or Electrical Engineering (Master s preferred) with a strong foundation in thermodynamics and fluid mechanics. Proven experience in a Field Application or Systems Engineering role within data centre infrastructure (pumps, CDUs, cold plates, and manifolds). Hands-on experience with Direct-to-chip, Rear-door heat exchangers, or immersion cooling; ability to interpret P&IDs and mechanical drawings. Proficiency in thermal simulation and performance modelling; fluency in English (additional European languages are a plus). Highly analytical with a structured problem-solving approach; professional and credible when interfacing with senior technical stakeholders. Ability to travel frequently across the EU to customer sites and internal facilities.
HAMILTON ROWE RECRUITMENT SERVICES LTD
City, London
Assistant Property Manager Central London Up to £45,000 per annum Monday to Friday, 9:00am 5:30pm Role Overview: This role supports the day-to-day management of a high-profile, mixed-use estate within a dynamic urban environment. As an Assistant Property Manager, you will act as a key point of contact for occupiers and service partners, helping to ensure the estate is welcoming, safe, compliant, and professionally managed. You will work closely with the Property Manager to deliver excellent customer service, maintain strong stakeholder relationships, and support the smooth operation of property management activities. The role combines administrative rigour with hands-on engagement across compliance, ESG, finance, and occupier liaison. Key Responsibilities: Customer Service & Stakeholder Engagement: Act as a professional ambassador for the estate, demonstrating high standards of conduct and service at all times Build and maintain strong working relationships with occupiers, service partners, and internal teams Serve as a primary point of contact for property-related queries when the Property Manager is unavailable Support clear, consistent communication with occupiers regarding building matters and operational updates Property Operations & Administration: Provide day-to-day support to the Property Manager across all aspects of property management Ensure property records, systems, and databases are accurately maintained and kept up to date Take meeting minutes, track actions, and ensure follow-ups are completed within agreed timescales Ensure occupier handbooks, processes, and procedures are current and adhered to Compliance & Risk Management: Maintain compliance documentation and monitor statutory inspections and audits Schedule inspections and ensure follow-up actions are completed within required timeframes Monitor compliance and service performance systems to ensure standards are met Support contractor management, including escorting contractors, auditors, and insurers as required Monitor permits to work, ensuring permits are approved, closed, or rejected appropriately Financial & Commercial Support: Assist with service charge administration, including purchase order creation, invoice processing, and budget tracking Support regular reviews of service charge expenditure and cost control Develop an understanding of service charge budgeting and financial reporting Sustainability & ESG: Support the delivery of environmental, social, and governance (ESG) initiatives across the estate Promote sustainability objectives with occupiers and service partners Assist in embedding ESG principles into operational activities Systems & Helpdesk Oversight: Monitor the helpdesk daily to ensure service requests are actioned and occupiers kept informed Track work progress and follow up on outstanding issues to ensure timely resolution Team Support & Development: Assist with onboarding and induction of new team members Participate in training and professional development opportunities Work collaboratively within the wider estate management team Skills, Knowledge & Experience: Essential: Understanding of commercial property management principles Proven customer service experience in a property or facilities-related environment Strong administrative skills with high attention to detail Confident communicator with excellent interpersonal and written skills Proactive, positive attitude with a willingness to learn and develop Desirable: Experience supporting contract or contractor management Knowledge of service charge processes and budgeting Familiarity with RICS guidance on service charges Experience with permits to work, occupier fit-outs, and landlord works Interest in sustainability and ESG initiatives Basic knowledge of building services, maintenance, and statutory compliance IOSH Managing Safely or NEBOSH General Certificate Technical Skills: High proficiency in Microsoft Office 365 (Outlook, Teams, Excel, Word, SharePoint, OneDrive) Personal Attributes: Professional and measured approach Strong work ethic with the ability to work independently and collaboratively Organised, adaptable, and solutions-focused Committed to delivering high standards of service
Mar 14, 2026
Full time
Assistant Property Manager Central London Up to £45,000 per annum Monday to Friday, 9:00am 5:30pm Role Overview: This role supports the day-to-day management of a high-profile, mixed-use estate within a dynamic urban environment. As an Assistant Property Manager, you will act as a key point of contact for occupiers and service partners, helping to ensure the estate is welcoming, safe, compliant, and professionally managed. You will work closely with the Property Manager to deliver excellent customer service, maintain strong stakeholder relationships, and support the smooth operation of property management activities. The role combines administrative rigour with hands-on engagement across compliance, ESG, finance, and occupier liaison. Key Responsibilities: Customer Service & Stakeholder Engagement: Act as a professional ambassador for the estate, demonstrating high standards of conduct and service at all times Build and maintain strong working relationships with occupiers, service partners, and internal teams Serve as a primary point of contact for property-related queries when the Property Manager is unavailable Support clear, consistent communication with occupiers regarding building matters and operational updates Property Operations & Administration: Provide day-to-day support to the Property Manager across all aspects of property management Ensure property records, systems, and databases are accurately maintained and kept up to date Take meeting minutes, track actions, and ensure follow-ups are completed within agreed timescales Ensure occupier handbooks, processes, and procedures are current and adhered to Compliance & Risk Management: Maintain compliance documentation and monitor statutory inspections and audits Schedule inspections and ensure follow-up actions are completed within required timeframes Monitor compliance and service performance systems to ensure standards are met Support contractor management, including escorting contractors, auditors, and insurers as required Monitor permits to work, ensuring permits are approved, closed, or rejected appropriately Financial & Commercial Support: Assist with service charge administration, including purchase order creation, invoice processing, and budget tracking Support regular reviews of service charge expenditure and cost control Develop an understanding of service charge budgeting and financial reporting Sustainability & ESG: Support the delivery of environmental, social, and governance (ESG) initiatives across the estate Promote sustainability objectives with occupiers and service partners Assist in embedding ESG principles into operational activities Systems & Helpdesk Oversight: Monitor the helpdesk daily to ensure service requests are actioned and occupiers kept informed Track work progress and follow up on outstanding issues to ensure timely resolution Team Support & Development: Assist with onboarding and induction of new team members Participate in training and professional development opportunities Work collaboratively within the wider estate management team Skills, Knowledge & Experience: Essential: Understanding of commercial property management principles Proven customer service experience in a property or facilities-related environment Strong administrative skills with high attention to detail Confident communicator with excellent interpersonal and written skills Proactive, positive attitude with a willingness to learn and develop Desirable: Experience supporting contract or contractor management Knowledge of service charge processes and budgeting Familiarity with RICS guidance on service charges Experience with permits to work, occupier fit-outs, and landlord works Interest in sustainability and ESG initiatives Basic knowledge of building services, maintenance, and statutory compliance IOSH Managing Safely or NEBOSH General Certificate Technical Skills: High proficiency in Microsoft Office 365 (Outlook, Teams, Excel, Word, SharePoint, OneDrive) Personal Attributes: Professional and measured approach Strong work ethic with the ability to work independently and collaboratively Organised, adaptable, and solutions-focused Committed to delivering high standards of service
Role: Customer Service Team Leader Location: Hemel Hempstead - Hybrid working Salary: 32,500 (increasing after sucessfully completing prpbationary period) + Benefits Contract: Full-time, Permanent About the Role We're looking for an enthusiastic and experienced contact centre Customer Service Team Leader to join a clients growing team based in Hemel Hempstead. In this role, you'll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day. You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement. About You We're looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure. What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options. Please follow the link to apply for this Customer Service Manager role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Mar 14, 2026
Full time
Role: Customer Service Team Leader Location: Hemel Hempstead - Hybrid working Salary: 32,500 (increasing after sucessfully completing prpbationary period) + Benefits Contract: Full-time, Permanent About the Role We're looking for an enthusiastic and experienced contact centre Customer Service Team Leader to join a clients growing team based in Hemel Hempstead. In this role, you'll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day. You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement. About You We're looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure. What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options. Please follow the link to apply for this Customer Service Manager role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Your new role A leading construction and infrastructure organisation is seeking an experienced Service Manager - Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi-vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing life cycle and operational support of enterprise applications (including Microsoft 365 and COTS solutions) Managing Servers, networks, storage, databases, and Active Directory Overseeing on-prem, private cloud, and public cloud hosting environments Working with Cyber Security teams to meet tooling, control, and compliance requirements Managing site infrastructure setup, changes, ramp-downs, decommissioning, and archiving Ensuring service integration and governance in a multi-vendor ecosystem Driving continual improvement and business-aligned service outcomes What you'll need to succeed Essential Experience: Proven experience delivering IT infrastructure services (Servers, storage, networks, hosting, AD, data centres) Experience managing IT services in a multi-vendor, outsourced environment Strong experience supporting Microsoft O365 Excellent stakeholder management and relationship-building skills Practical experience with ITIL and SIAM methodologies Solid understanding of incident, problem, and change management Experience managing budgets and cost allocation Business-focused, service-driven mindset Familiarity with Back Office business processes and supporting systems Excellent written and verbal communication skills Ability to produce high-quality documentation and reporting Self-motivated, results-oriented, and able to work both independently and collaboratively Desirable: Experience leading teams in a Matrix environment Knowledge & Skills: Expert knowledge of IT service management (ITIL, SIAM) Competent in incident, problem, and change management Strong stakeholder engagement and communication skills (accomplished) Competent in service portfolio and catalogue management Competent in budget and financial management Accomplished vendor management capability Competent process improvement and governance skills Practiced business analysis and requirements-gathering ability Accomplished technical understanding of infrastructure and hosting services What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Mar 14, 2026
Full time
Your new role A leading construction and infrastructure organisation is seeking an experienced Service Manager - Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi-vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing life cycle and operational support of enterprise applications (including Microsoft 365 and COTS solutions) Managing Servers, networks, storage, databases, and Active Directory Overseeing on-prem, private cloud, and public cloud hosting environments Working with Cyber Security teams to meet tooling, control, and compliance requirements Managing site infrastructure setup, changes, ramp-downs, decommissioning, and archiving Ensuring service integration and governance in a multi-vendor ecosystem Driving continual improvement and business-aligned service outcomes What you'll need to succeed Essential Experience: Proven experience delivering IT infrastructure services (Servers, storage, networks, hosting, AD, data centres) Experience managing IT services in a multi-vendor, outsourced environment Strong experience supporting Microsoft O365 Excellent stakeholder management and relationship-building skills Practical experience with ITIL and SIAM methodologies Solid understanding of incident, problem, and change management Experience managing budgets and cost allocation Business-focused, service-driven mindset Familiarity with Back Office business processes and supporting systems Excellent written and verbal communication skills Ability to produce high-quality documentation and reporting Self-motivated, results-oriented, and able to work both independently and collaboratively Desirable: Experience leading teams in a Matrix environment Knowledge & Skills: Expert knowledge of IT service management (ITIL, SIAM) Competent in incident, problem, and change management Strong stakeholder engagement and communication skills (accomplished) Competent in service portfolio and catalogue management Competent in budget and financial management Accomplished vendor management capability Competent process improvement and governance skills Practiced business analysis and requirements-gathering ability Accomplished technical understanding of infrastructure and hosting services What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
The Individual Giving Manager will lead the development of RLSS UK s first comprehensive individual giving programme, building all activity from the ground up. This includes designing compelling supporter propositions, establishing donor journeys, and creating engaging campaigns that drive acquisition and long-term support. A key part of the role will be scoping, procuring, and managing external suppliers, agencies, platforms, and partners required to deliver individual giving products and activity. This includes the development and future launch of new income streams for RLSS UK, such as a charity lottery, as well as regular giving, legacy marketing, and in-memory giving opportunities. The postholder will play a central role in shaping the future of supporter engagement at RLSS UK, introducing best practice, ensuring strong stewardship, and embedding a supporter centred culture across the organisation. JOB PURPOSE To develop, launch, and grow RLSS UK s first individual giving programme, building sustainable income streams that support our vital work in water safety education. As the first dedicated individual giving role, you will design the strategy and deliver hands on activity, creating compelling propositions, supporter journeys and campaigns across regular giving, one off gifts, lottery, legacies and in memory giving. KEY TASKS AND RESPONSIBILITIES Planning and Strategy Develop RLSS UK s first Individual Giving strategy, setting clear plans, targets, and opportunities for growth across all giving products. Introduce and embed best practice in compliance, data management, supporter care, and ethical fundraising. Supplier and Partner Development Scope organisational needs and procure/manage suppliers, agencies and platforms required to deliver individual giving activity. Lead onboarding and manage delivery to agreed standards, budgets and timelines. Supporter Engagement and Campaign Development Design end to end supporter journeys (acquisition, welcome, nurture, upgrade, reactivation, retention). Plan and deliver multi channel campaigns (digital, social, email, paid, direct mail) to acquire, retain and engage supporters. Build audience understanding through segmentation, insight and experimentation. Work closely with Marketing and Communications, Membership, and other teams to embed Individual Giving into the organisation. Product Development Scope and pilot propositions for: Regular Giving, Digital one off, Charity Lottery, Legacy Giving, In Memory, Appeals/integrated campaigns, and Mid value. Produce product business cases with KPIs, budgets, phasing and implementation plans. Reporting and Evaluation Establish reporting and monitoring frameworks for Individual Giving activity. Use early data and insight to inform decision making, future planning, and product development. Ensure all activity complies with the Fundraising Regulator s Code of Practice, GDPR, PECR and Gambling Commission requirements. Monitor and report on individual giving performance against KPIs and targets, reporting on performance to the Director of Income Generation and Engagement, Senior Leadership Team and the Board of Trustees. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the Line Manager. Act as an ambassador for the Income Generation & Engagement directorate, supporting a culture of collaboration, learning and innovation. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. Demonstrate and uphold the Society s values and behavioural standards at all times. Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Demonstrable experience of individual giving across multiple products, which may include regular giving, one off gifts, lottery, legacy giving, in memory giving, and appeals. Ability to craft compelling supporter propositions and use storytelling to communicate impact and motivate giving. Proven track record designing and managing supporter journeys that improve acquisition, retention, and lifetime value. Experience of delivering multi channel integrated acquisition campaigns, (digital and offline approaches). Experience of procuring and managing suppliers, agencies, and platforms, ensuring high quality delivery and value for money. Data driven mindset, comfortable with metrics, segmentation, reporting, insight gathering, and budget forecasting. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong understanding of CRM systems and fundraising technologies, and how these support effective individual giving programmes. Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Experience managing budgets and ensuring effective allocation of resources. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK s mission, values and strategic priorities. Experience of working in a charity or organisation where individual giving programmes have been developed from the ground up. Experience of launching new giving products such as lotteries, regular giving propositions, or digital donation platforms. Knowledge of fundraising compliance frameworks, including the Gambling Commission requirements (or similar relevant regulation). Understanding of digital fundraising trends, including peer to peer fundraising and integrated digital journeys. Understanding of water safety, education, youth engagement, community development or related fields. ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people enjoy water safely and achieve our vision; communities free from drowning. WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should join our Income Generation and Engagement Team Closing Date 5.00pm, Tuesday 17th March 2026 Interview Date Thursday 26th March 2026 at our Worcester Head Office (subject to change) Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Mar 14, 2026
Full time
The Individual Giving Manager will lead the development of RLSS UK s first comprehensive individual giving programme, building all activity from the ground up. This includes designing compelling supporter propositions, establishing donor journeys, and creating engaging campaigns that drive acquisition and long-term support. A key part of the role will be scoping, procuring, and managing external suppliers, agencies, platforms, and partners required to deliver individual giving products and activity. This includes the development and future launch of new income streams for RLSS UK, such as a charity lottery, as well as regular giving, legacy marketing, and in-memory giving opportunities. The postholder will play a central role in shaping the future of supporter engagement at RLSS UK, introducing best practice, ensuring strong stewardship, and embedding a supporter centred culture across the organisation. JOB PURPOSE To develop, launch, and grow RLSS UK s first individual giving programme, building sustainable income streams that support our vital work in water safety education. As the first dedicated individual giving role, you will design the strategy and deliver hands on activity, creating compelling propositions, supporter journeys and campaigns across regular giving, one off gifts, lottery, legacies and in memory giving. KEY TASKS AND RESPONSIBILITIES Planning and Strategy Develop RLSS UK s first Individual Giving strategy, setting clear plans, targets, and opportunities for growth across all giving products. Introduce and embed best practice in compliance, data management, supporter care, and ethical fundraising. Supplier and Partner Development Scope organisational needs and procure/manage suppliers, agencies and platforms required to deliver individual giving activity. Lead onboarding and manage delivery to agreed standards, budgets and timelines. Supporter Engagement and Campaign Development Design end to end supporter journeys (acquisition, welcome, nurture, upgrade, reactivation, retention). Plan and deliver multi channel campaigns (digital, social, email, paid, direct mail) to acquire, retain and engage supporters. Build audience understanding through segmentation, insight and experimentation. Work closely with Marketing and Communications, Membership, and other teams to embed Individual Giving into the organisation. Product Development Scope and pilot propositions for: Regular Giving, Digital one off, Charity Lottery, Legacy Giving, In Memory, Appeals/integrated campaigns, and Mid value. Produce product business cases with KPIs, budgets, phasing and implementation plans. Reporting and Evaluation Establish reporting and monitoring frameworks for Individual Giving activity. Use early data and insight to inform decision making, future planning, and product development. Ensure all activity complies with the Fundraising Regulator s Code of Practice, GDPR, PECR and Gambling Commission requirements. Monitor and report on individual giving performance against KPIs and targets, reporting on performance to the Director of Income Generation and Engagement, Senior Leadership Team and the Board of Trustees. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the Line Manager. Act as an ambassador for the Income Generation & Engagement directorate, supporting a culture of collaboration, learning and innovation. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. Demonstrate and uphold the Society s values and behavioural standards at all times. Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Demonstrable experience of individual giving across multiple products, which may include regular giving, one off gifts, lottery, legacy giving, in memory giving, and appeals. Ability to craft compelling supporter propositions and use storytelling to communicate impact and motivate giving. Proven track record designing and managing supporter journeys that improve acquisition, retention, and lifetime value. Experience of delivering multi channel integrated acquisition campaigns, (digital and offline approaches). Experience of procuring and managing suppliers, agencies, and platforms, ensuring high quality delivery and value for money. Data driven mindset, comfortable with metrics, segmentation, reporting, insight gathering, and budget forecasting. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong understanding of CRM systems and fundraising technologies, and how these support effective individual giving programmes. Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Experience managing budgets and ensuring effective allocation of resources. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK s mission, values and strategic priorities. Experience of working in a charity or organisation where individual giving programmes have been developed from the ground up. Experience of launching new giving products such as lotteries, regular giving propositions, or digital donation platforms. Knowledge of fundraising compliance frameworks, including the Gambling Commission requirements (or similar relevant regulation). Understanding of digital fundraising trends, including peer to peer fundraising and integrated digital journeys. Understanding of water safety, education, youth engagement, community development or related fields. ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people enjoy water safely and achieve our vision; communities free from drowning. WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should join our Income Generation and Engagement Team Closing Date 5.00pm, Tuesday 17th March 2026 Interview Date Thursday 26th March 2026 at our Worcester Head Office (subject to change) Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Accountable Recruitment are delighted to be excluisvely partnering with a growing, UK based organisation on the Wirral who are seeking to appoint an experienced Finance Business Partner to join the team on an initial 6-month temp-to-perm contract. Based in Cheshire you will work a hybrid model, 3 days a week in the office. This opportunity is ideal for an immediately available commercially minded Accountant looking for a role with long-term prospects. Salary/benefits: Circa £50,000 - £55,0006-month temp-to-perm contractHybrid working Job Duties: Own monthly management accounts for logistics including P&L, variance analysis, bridges and commentary. Produce weekly departmental P&Ls (Transport, Warehouse, VAS) including flash, trend and run-rate reporting, reconciling through to month-end. Maintain KPI dashboards and provide meaningful, actionable insight. Partner operational managers and directors to challenge cost drivers, improve productivity and enhance margins. Lead cost-to-serve reviews, advising on pricing, contract terms and customer profitability. Support commercial evaluations (new customers, lanes, sites) through robust modelling and sensitivity analysis. Build rolling forecasts using driver-based models and scenario planning. Support annual budget preparation for logistics cost centres and capex. Drive process improvements across SAP-based reporting, data automation and master-data integrity. Develop and maintain standard cost models, labour standards, activity costing and rate/volume/mix bridges. Ensure compliance with internal financial controls, site audits and relevant operational standards. Support half-year and year-end processes including accruals, provisions and audit preparation. Partner with CI/Operations on network optimisation, WMS enhancements, subcontractor strategy and other improvement projects. Produce investment cases for new systems, equipment or site expansion including NPV/IRR analysis and post-implementation reviews. Who will I report in to? Head of Commercial Finance When will interviews be taking place? Interviews will be happening as soon as possible. Ideal experience Qualified Accountant (ACA / ACCA / CIMA). Experience within logistics, distribution or a similar operational environment. Strong business partnering skills with confidence to challenge, influence and support operational leaders. Advanced Excel capability (Power Query / Pivot / Model) and competent in PowerPoint & Word; SAP experience advantageous. Ability to work to tight weekly and monthly deadlines in a fast-paced business. Highly analytical with a strong curiosity to investigate, interpret and communicate key drivers. Effective communicator, able to build relationships at all levels and translate complex financial information clearly.
Mar 14, 2026
Seasonal
Accountable Recruitment are delighted to be excluisvely partnering with a growing, UK based organisation on the Wirral who are seeking to appoint an experienced Finance Business Partner to join the team on an initial 6-month temp-to-perm contract. Based in Cheshire you will work a hybrid model, 3 days a week in the office. This opportunity is ideal for an immediately available commercially minded Accountant looking for a role with long-term prospects. Salary/benefits: Circa £50,000 - £55,0006-month temp-to-perm contractHybrid working Job Duties: Own monthly management accounts for logistics including P&L, variance analysis, bridges and commentary. Produce weekly departmental P&Ls (Transport, Warehouse, VAS) including flash, trend and run-rate reporting, reconciling through to month-end. Maintain KPI dashboards and provide meaningful, actionable insight. Partner operational managers and directors to challenge cost drivers, improve productivity and enhance margins. Lead cost-to-serve reviews, advising on pricing, contract terms and customer profitability. Support commercial evaluations (new customers, lanes, sites) through robust modelling and sensitivity analysis. Build rolling forecasts using driver-based models and scenario planning. Support annual budget preparation for logistics cost centres and capex. Drive process improvements across SAP-based reporting, data automation and master-data integrity. Develop and maintain standard cost models, labour standards, activity costing and rate/volume/mix bridges. Ensure compliance with internal financial controls, site audits and relevant operational standards. Support half-year and year-end processes including accruals, provisions and audit preparation. Partner with CI/Operations on network optimisation, WMS enhancements, subcontractor strategy and other improvement projects. Produce investment cases for new systems, equipment or site expansion including NPV/IRR analysis and post-implementation reviews. Who will I report in to? Head of Commercial Finance When will interviews be taking place? Interviews will be happening as soon as possible. Ideal experience Qualified Accountant (ACA / ACCA / CIMA). Experience within logistics, distribution or a similar operational environment. Strong business partnering skills with confidence to challenge, influence and support operational leaders. Advanced Excel capability (Power Query / Pivot / Model) and competent in PowerPoint & Word; SAP experience advantageous. Ability to work to tight weekly and monthly deadlines in a fast-paced business. Highly analytical with a strong curiosity to investigate, interpret and communicate key drivers. Effective communicator, able to build relationships at all levels and translate complex financial information clearly.
Pre-Construction Manager - Data Centres / Critical Infrastructure Location:Manchester Sector: Mission Critical / Data Centres / M&E Hays are supporting an award-winning M&E Contractor delivering complex M&E and critical infrastructure projects across the UK. Due to continued expansion and a strong pipeline of secured and upcoming projects, they are now seeking an experienced Pre-Construction Manager to join their growing Critical Infrastructures team. This is an excellent opportunity for a motivated professional looking to progress their career within mission-critical engineering services, leading the pre-construction phase of high-value data centre projects while working alongside a dedicated and technically strong team. The Role Support enquiries and new opportunities, coordinating technical design, estimating and scope development Lead the pre-construction phase of awarded projects from contract award through to delivery handover on projects valued up to £10m Coordinate and manage design development through RIBA Stages 3-5 Ensure technical and commercial submissions meet internal and client deadlines Manage early-stage commercial and design risk Identify and implement value engineering opportunities Chair design workshops and stakeholder meetings Manage relationships with clients, consultants, design partners and specialist subcontractors Work with procurement teams to secure long-lead and critical equipment Develop tender and pre-construction programmes to support accurate planning and resource forecasting Provide ongoing support to delivery teams where required About You Degree / HNC / HND in Mechanical, Electrical or Building Services Engineering (or related discipline) Minimum 5 years' experience in M&E engineering, ideally within critical infrastructure Strong technical understanding of M&E systems and installation practices Experience leading design coordination and managing stakeholders Commercial awareness and ability to manage early-stage risk Experience with AutoCAD/ Revit (beneficial) Programming software knowledge (ASTA, P6, MS Project beneficial) Strong Microsoft Office skills Data centre experience desirable but not essential Key Competencies Strong analytical and problem-solving skills Excellent stakeholder management Ability to prioritise and manage multiple deadlines Commercial and technical judgement aligned with company procedures Team-oriented with strong communication skills Benefits Salary up to £65,000 + company car 25 days annual leave + bank holidays Join a growing, ambitious contractor operating in the high-growth data centre sector Work on technically challenging projects using the latest data centre technologies Be part of a forward-thinking and collaborative pre-construction team Clear opportunity for professional progression within a growing division What to do now? If you are an experienced M&E professional looking to step into or further develop within a Pre-Construction leadership role in the mission-critical sector, this is a strong opportunity to join a respected and expanding business.For a confidential discussion, please get in touch. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 14, 2026
Full time
Pre-Construction Manager - Data Centres / Critical Infrastructure Location:Manchester Sector: Mission Critical / Data Centres / M&E Hays are supporting an award-winning M&E Contractor delivering complex M&E and critical infrastructure projects across the UK. Due to continued expansion and a strong pipeline of secured and upcoming projects, they are now seeking an experienced Pre-Construction Manager to join their growing Critical Infrastructures team. This is an excellent opportunity for a motivated professional looking to progress their career within mission-critical engineering services, leading the pre-construction phase of high-value data centre projects while working alongside a dedicated and technically strong team. The Role Support enquiries and new opportunities, coordinating technical design, estimating and scope development Lead the pre-construction phase of awarded projects from contract award through to delivery handover on projects valued up to £10m Coordinate and manage design development through RIBA Stages 3-5 Ensure technical and commercial submissions meet internal and client deadlines Manage early-stage commercial and design risk Identify and implement value engineering opportunities Chair design workshops and stakeholder meetings Manage relationships with clients, consultants, design partners and specialist subcontractors Work with procurement teams to secure long-lead and critical equipment Develop tender and pre-construction programmes to support accurate planning and resource forecasting Provide ongoing support to delivery teams where required About You Degree / HNC / HND in Mechanical, Electrical or Building Services Engineering (or related discipline) Minimum 5 years' experience in M&E engineering, ideally within critical infrastructure Strong technical understanding of M&E systems and installation practices Experience leading design coordination and managing stakeholders Commercial awareness and ability to manage early-stage risk Experience with AutoCAD/ Revit (beneficial) Programming software knowledge (ASTA, P6, MS Project beneficial) Strong Microsoft Office skills Data centre experience desirable but not essential Key Competencies Strong analytical and problem-solving skills Excellent stakeholder management Ability to prioritise and manage multiple deadlines Commercial and technical judgement aligned with company procedures Team-oriented with strong communication skills Benefits Salary up to £65,000 + company car 25 days annual leave + bank holidays Join a growing, ambitious contractor operating in the high-growth data centre sector Work on technically challenging projects using the latest data centre technologies Be part of a forward-thinking and collaborative pre-construction team Clear opportunity for professional progression within a growing division What to do now? If you are an experienced M&E professional looking to step into or further develop within a Pre-Construction leadership role in the mission-critical sector, this is a strong opportunity to join a respected and expanding business.For a confidential discussion, please get in touch. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Location: Belfast Workplace: Hybrid The opportunity: The Senior Technical Specialist, BDMC Solutions will oversee and optimize the Firm's digital platforms, including websites, content management systems (CMS), and other Business Development & Marketing Communications (BDMC) technologies to ensure the seamless delivery of digital experiences that support business development, client engagement, client listening tools, proposal systems, and event technology solutions. The role holder will act as a strategic link between customer needs, operational requirements, and technology capabilities to enable high quality, user focused digital services across the Firm. Working at Baker McKenzie: Baker McKenzie is the world's leading law firm with offices all over the world. Our Belfast Centre is home to over 400 colleagues in both legal and professional services. We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast. We are committed to promoting inclusion, diversity, and equity for all and are confident we can provide a career as individual and as exceptional as you. Responsibilities: Administer and maintain main websites and Type II sites to ensure uptime, performance, security, and compliance with legal industry standards Manage content management system (CMS) platforms such as Sitecore, Optimizely, WordPress, including content updates, plugin and module management, taxonomy, user roles and permissions, and workflow management Collaborate with Business Development, Marketing and Communications (BDMC) teams and vendors to implement design and functionality enhancements aligned with Firm branding and strategy Ensure digital platforms comply with data privacy regulations, accessibility standards, and brand guidelines; maintain appropriate website hygiene Lead and manage technical implementation of BDMC initiatives, including landing pages, campaign integrations, and digital assets Coordinate with internal stakeholders and external vendors to deliver projects on time and within scope; liaise with the Global Security (GSEC) team for security reviews and mitigations Document processes, workflows, and system configurations Partner closely with internal Information Security, GRC, and Security Engineering teams to monitor system security posture, review risk assessment findings, and track remediation progress for assigned platforms and applications Coordinate with third party vendors to communicate identified security risks, obtain remediation plans and evidence, and actively follow up to ensure issues are resolved within agreed timelines Maintain ongoing oversight of vendor risk remediation items, including tracking commitments, target dates, and validation of corrective actions through appropriate documentation and testing Proactively escalate delayed or high risk findings to internal security stakeholders and business owners, ensuring risks are addressed or formally accepted at the appropriate governance level Prepare, submit, and manage risk acceptance requests when remediation is not immediately feasible, ensuring proper justification, approvals, and alignment with organizational risk management frameworks Support periodic reviews, audits, and reassessments by ensuring system and vendor security documentation remains current, accurate, and readily available for internal or external review Translate business objectives for the technical design and architecture of the required solutions Support integration of BDMC platforms with Baker Client Intelligence (Baker CI), email marketing tools, analytics platforms, and other enterprise systems Troubleshoot and resolve technical issues across BDMC tools and platforms, escalating to vendors or Technology teams as needed Ensure interoperability between BDMC systems and Firm wide platforms, including human resources information systems (HRIS), finance systems, and document management systems Evaluate and recommend new technologies to enhance BDMC capabilities Maintain version control, backups, and disaster recovery protocols Manage the demand process for Technology approval and resourcing of BDMC initiatives; ensure cross functional stakeholders are informed and inter dependencies identified and coordinated Manage projects and teams within budget and timelines; review and develop business cases, project estimates, and project plans per Technology Project Management Office (PMO) processes; prepare and deliver professional communications to various levels of the Firm to share project objectives, status, risks, and progress against expected outcomes Oversee financial management of the portfolio, including ownership of the annual budget and ongoing cost analysis Deliver effective portfolio and product management, including demonstrable progress on solution rationalization Establish a shopfront and implement supporting training and communication initiatives to increase awareness and usage of available solutions Implement and maintain effective system governance, compliance, and business continuity procedures for managed products Ensure compliance with the Firm's Information Security Management System (ISMS) policies and all Technology processes related to portfolio management Develop and enhance relationships with Business and Legal Professionals, actively managing expectations and monitoring satisfaction levels Act as an escalation point for business challenges from a delivery or relationship perspective Identify and assess the benefits and potential of emerging data technologies Act as First Responder to escalated incidents requiring deeper functional or technical analysis Investigate root causes of system issues raised by business professionals, providing clear, comprehensive diagnostics aimed at finding permanent resolution Ensure timely planning for any submission of Request for Change (RFC) to the Technical Change Management Team complying with the Firm's ITSM process Conduct security assessments with the Security, including completing security forms for solution onboarding or recertification, and mitigating identified risks in a timely manner Assist in testing new system features end-to-end, developing testing plans, document findings, and provide recommendations for product and process improvements Skills and Experience: A bachelor's degree in Computer Science, Information Systems, Digital Marketing, or a related field Extensive experience managing websites and content management system (CMS) platforms Experience in HTML, CSS, JavaScript, and CMS administration Experience with using web analytics tools such as Google Analytics, Tag Manager Strong problem solving and communication skills Strong experience leading successful product implementations and ongoing enhancements Experience in a legal services environment is desirable Experience with using marketing automation platforms e.g., Marketo, and pitch solution tools e.g.,Qorus Breeze Experience supporting client feedback programs and event technology solutions Hands-on experience with windows systems, M365 suite, and familiarity with SQL Enterprise Manager and Query Analyzer is preferred Practical experience working with cloud platforms (Azure preferred), including a basic understanding of identity management and networking concepts Familiar with search engine optimization (SEO) best practices and accessibility standards Web Content Accessibility Guidelines (WCAG) Strong awareness of and interest in technology trends relevant for the relevant portfolio Demonstrated leadership and communication abilities, with a track record of building trust and respect at all levels of the Firm Excellent written and spoken English communication skills Can demonstrate flexibility and willingness to work outside standard hours, including shift work, participation in a light on-call rotation as needed, and occasional weekend work to ensure successful project delivery or system maintenance as necessary A high sense of urgency, initiative, and sense of responsibility Very adaptable, highly organized, and attentive to details and accuracy
Mar 14, 2026
Full time
Location: Belfast Workplace: Hybrid The opportunity: The Senior Technical Specialist, BDMC Solutions will oversee and optimize the Firm's digital platforms, including websites, content management systems (CMS), and other Business Development & Marketing Communications (BDMC) technologies to ensure the seamless delivery of digital experiences that support business development, client engagement, client listening tools, proposal systems, and event technology solutions. The role holder will act as a strategic link between customer needs, operational requirements, and technology capabilities to enable high quality, user focused digital services across the Firm. Working at Baker McKenzie: Baker McKenzie is the world's leading law firm with offices all over the world. Our Belfast Centre is home to over 400 colleagues in both legal and professional services. We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast. We are committed to promoting inclusion, diversity, and equity for all and are confident we can provide a career as individual and as exceptional as you. Responsibilities: Administer and maintain main websites and Type II sites to ensure uptime, performance, security, and compliance with legal industry standards Manage content management system (CMS) platforms such as Sitecore, Optimizely, WordPress, including content updates, plugin and module management, taxonomy, user roles and permissions, and workflow management Collaborate with Business Development, Marketing and Communications (BDMC) teams and vendors to implement design and functionality enhancements aligned with Firm branding and strategy Ensure digital platforms comply with data privacy regulations, accessibility standards, and brand guidelines; maintain appropriate website hygiene Lead and manage technical implementation of BDMC initiatives, including landing pages, campaign integrations, and digital assets Coordinate with internal stakeholders and external vendors to deliver projects on time and within scope; liaise with the Global Security (GSEC) team for security reviews and mitigations Document processes, workflows, and system configurations Partner closely with internal Information Security, GRC, and Security Engineering teams to monitor system security posture, review risk assessment findings, and track remediation progress for assigned platforms and applications Coordinate with third party vendors to communicate identified security risks, obtain remediation plans and evidence, and actively follow up to ensure issues are resolved within agreed timelines Maintain ongoing oversight of vendor risk remediation items, including tracking commitments, target dates, and validation of corrective actions through appropriate documentation and testing Proactively escalate delayed or high risk findings to internal security stakeholders and business owners, ensuring risks are addressed or formally accepted at the appropriate governance level Prepare, submit, and manage risk acceptance requests when remediation is not immediately feasible, ensuring proper justification, approvals, and alignment with organizational risk management frameworks Support periodic reviews, audits, and reassessments by ensuring system and vendor security documentation remains current, accurate, and readily available for internal or external review Translate business objectives for the technical design and architecture of the required solutions Support integration of BDMC platforms with Baker Client Intelligence (Baker CI), email marketing tools, analytics platforms, and other enterprise systems Troubleshoot and resolve technical issues across BDMC tools and platforms, escalating to vendors or Technology teams as needed Ensure interoperability between BDMC systems and Firm wide platforms, including human resources information systems (HRIS), finance systems, and document management systems Evaluate and recommend new technologies to enhance BDMC capabilities Maintain version control, backups, and disaster recovery protocols Manage the demand process for Technology approval and resourcing of BDMC initiatives; ensure cross functional stakeholders are informed and inter dependencies identified and coordinated Manage projects and teams within budget and timelines; review and develop business cases, project estimates, and project plans per Technology Project Management Office (PMO) processes; prepare and deliver professional communications to various levels of the Firm to share project objectives, status, risks, and progress against expected outcomes Oversee financial management of the portfolio, including ownership of the annual budget and ongoing cost analysis Deliver effective portfolio and product management, including demonstrable progress on solution rationalization Establish a shopfront and implement supporting training and communication initiatives to increase awareness and usage of available solutions Implement and maintain effective system governance, compliance, and business continuity procedures for managed products Ensure compliance with the Firm's Information Security Management System (ISMS) policies and all Technology processes related to portfolio management Develop and enhance relationships with Business and Legal Professionals, actively managing expectations and monitoring satisfaction levels Act as an escalation point for business challenges from a delivery or relationship perspective Identify and assess the benefits and potential of emerging data technologies Act as First Responder to escalated incidents requiring deeper functional or technical analysis Investigate root causes of system issues raised by business professionals, providing clear, comprehensive diagnostics aimed at finding permanent resolution Ensure timely planning for any submission of Request for Change (RFC) to the Technical Change Management Team complying with the Firm's ITSM process Conduct security assessments with the Security, including completing security forms for solution onboarding or recertification, and mitigating identified risks in a timely manner Assist in testing new system features end-to-end, developing testing plans, document findings, and provide recommendations for product and process improvements Skills and Experience: A bachelor's degree in Computer Science, Information Systems, Digital Marketing, or a related field Extensive experience managing websites and content management system (CMS) platforms Experience in HTML, CSS, JavaScript, and CMS administration Experience with using web analytics tools such as Google Analytics, Tag Manager Strong problem solving and communication skills Strong experience leading successful product implementations and ongoing enhancements Experience in a legal services environment is desirable Experience with using marketing automation platforms e.g., Marketo, and pitch solution tools e.g.,Qorus Breeze Experience supporting client feedback programs and event technology solutions Hands-on experience with windows systems, M365 suite, and familiarity with SQL Enterprise Manager and Query Analyzer is preferred Practical experience working with cloud platforms (Azure preferred), including a basic understanding of identity management and networking concepts Familiar with search engine optimization (SEO) best practices and accessibility standards Web Content Accessibility Guidelines (WCAG) Strong awareness of and interest in technology trends relevant for the relevant portfolio Demonstrated leadership and communication abilities, with a track record of building trust and respect at all levels of the Firm Excellent written and spoken English communication skills Can demonstrate flexibility and willingness to work outside standard hours, including shift work, participation in a light on-call rotation as needed, and occasional weekend work to ensure successful project delivery or system maintenance as necessary A high sense of urgency, initiative, and sense of responsibility Very adaptable, highly organized, and attentive to details and accuracy
Job Title: Clerical Officer (HR / Recruitment) Salary: Hourly rate based on £29,137 Duration: Temporary (Up to 4 months) Working Pattern: Full-time Application Deadline : Wednesday 18 March 2026 at 4:00pm Apple Recruitment are recruiting URGENTLY for a Clerical Officer (HR/Recruitment) on behalf of the NI Assembly. This role will be for up to 4 months. Hourly rate based on £29,137. Key Responsibilities: • Providing high quality customer service to a diverse range of customers, both internal and external. • Managing own work to ensure the delivery of objectives. • Providing accurate information in a professional and helpful manner by referring to organisational policies and procedures. • Providing high quality and timely administrative support where required, for example filing and photocopying, diary management etc. • Inputting data and maintaining a range of databases, spreadsheets and electronic filing systems to aid the storage and retrieval of electronic documents. • Recording and distributing correspondence, emails, incoming mail/post, monitoring and managing electronic mailboxes, and dealing with routine correspondence accurately and promptly, forwarding to relevant staff as appropriate. • Organising and providing support for interviews and assessment centres, including issuing invites, preparing papers, ordering hospitality, meeting and greeting applicants and external panel members, and responding to any housekeeping queries they may have (e.g., the format of the meeting). • Assisting in gathering and collating information. • Effectively using Microsoft Office and bespoke internal Assembly software systems and databases to prepare documents. • Maintaining hard copy and electronic information systems to ensure a clear and organised file of all correspondence, papers, minutes, and agendas. • Checking and processing invoices for payment through the electronic payment system. • Complying with all Assembly Commission staff policies and procedures including Equal Opportunities and Dignity at Work policies. • Carrying out other duties that the Assembly Commission reasonably requires. Essential Criteria: • GCE 'A' level passes A -C in 2 separate subjects and 5 GCSEs at grade A -C including English Language and Maths. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated. • At least 2 years' experience in a Human Resources administrative role to include: - Using effective oral and written skills to communicate effectively with a diverse range of people at all levels, including team members, members of the public, customers, and managers. - Organising workload and giving attention to detail to produce accurate, high-quality work to deadlines. - Effectively using Microsoft Office to prepare documents and respond to correspondence. • OR at least 4 years' experience in a Human Resources administrative role to include the criteria listed above. Further Details: • Hourly Rate based on £29,137 p.a. • Duration: Up to 4 months • Informal discussions will take place on Friday, 20 March 2026 (am). Please ensure you are available before noon if selected. • You must be available to start immediately. • This business area offers limited hybrid working based on business need. How to Apply: To apply, please email your CV in Microsoft Word format to Caroline Parker at by Wednesday 18 March 2026 at 4:00pm. Your CV must include a bullet pointed synopsis at the top demonstrating how you meet the essential criteria. It should also include your full employment history with dates, all academic achievements and full personal contact details. Please note only applicants that meet the essential criteria can be considered. Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities Employer.
Mar 14, 2026
Full time
Job Title: Clerical Officer (HR / Recruitment) Salary: Hourly rate based on £29,137 Duration: Temporary (Up to 4 months) Working Pattern: Full-time Application Deadline : Wednesday 18 March 2026 at 4:00pm Apple Recruitment are recruiting URGENTLY for a Clerical Officer (HR/Recruitment) on behalf of the NI Assembly. This role will be for up to 4 months. Hourly rate based on £29,137. Key Responsibilities: • Providing high quality customer service to a diverse range of customers, both internal and external. • Managing own work to ensure the delivery of objectives. • Providing accurate information in a professional and helpful manner by referring to organisational policies and procedures. • Providing high quality and timely administrative support where required, for example filing and photocopying, diary management etc. • Inputting data and maintaining a range of databases, spreadsheets and electronic filing systems to aid the storage and retrieval of electronic documents. • Recording and distributing correspondence, emails, incoming mail/post, monitoring and managing electronic mailboxes, and dealing with routine correspondence accurately and promptly, forwarding to relevant staff as appropriate. • Organising and providing support for interviews and assessment centres, including issuing invites, preparing papers, ordering hospitality, meeting and greeting applicants and external panel members, and responding to any housekeeping queries they may have (e.g., the format of the meeting). • Assisting in gathering and collating information. • Effectively using Microsoft Office and bespoke internal Assembly software systems and databases to prepare documents. • Maintaining hard copy and electronic information systems to ensure a clear and organised file of all correspondence, papers, minutes, and agendas. • Checking and processing invoices for payment through the electronic payment system. • Complying with all Assembly Commission staff policies and procedures including Equal Opportunities and Dignity at Work policies. • Carrying out other duties that the Assembly Commission reasonably requires. Essential Criteria: • GCE 'A' level passes A -C in 2 separate subjects and 5 GCSEs at grade A -C including English Language and Maths. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated. • At least 2 years' experience in a Human Resources administrative role to include: - Using effective oral and written skills to communicate effectively with a diverse range of people at all levels, including team members, members of the public, customers, and managers. - Organising workload and giving attention to detail to produce accurate, high-quality work to deadlines. - Effectively using Microsoft Office to prepare documents and respond to correspondence. • OR at least 4 years' experience in a Human Resources administrative role to include the criteria listed above. Further Details: • Hourly Rate based on £29,137 p.a. • Duration: Up to 4 months • Informal discussions will take place on Friday, 20 March 2026 (am). Please ensure you are available before noon if selected. • You must be available to start immediately. • This business area offers limited hybrid working based on business need. How to Apply: To apply, please email your CV in Microsoft Word format to Caroline Parker at by Wednesday 18 March 2026 at 4:00pm. Your CV must include a bullet pointed synopsis at the top demonstrating how you meet the essential criteria. It should also include your full employment history with dates, all academic achievements and full personal contact details. Please note only applicants that meet the essential criteria can be considered. Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities Employer.
Location: Belfast Workplace: Hybrid The opportunity: The Technical Specialist, BDMC Solutions will manage, optimize, and support the Firm's Business Development & Marketing Communications (BDMC) technology stack to enable efficient and effective marketing, client development, and business growth initiatives. The role holder will administer, enhance, and integrate platforms that support marketing automation, event management, client listening, digital publishing, and proposal development. The individual will act as a strategic link between customer needs, operational requirements, and technology capabilities. Working at Baker McKenzie: Baker McKenzie is the world's leading law firm with offices all over the world. Our Belfast Centre is home to over 400 colleagues in both legal and professional services. We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast. We are committed to promoting inclusion, diversity, and equity for all and are confident we can provide a career as individual and as exceptional as you. Responsibilities: Administer and support Business Development & Marketing Communications (BDMC) platforms, including: EventsAir for event registration and logistics Pigeonhole Live for interactive audience engagement Qorus Breeze for proposal automation and content management Marketo for marketing automation and campaign execution Ceros and Adobe Creative Suite for digital publishing and design Mobile applications used for client engagement and internal communications Ensure platforms are configured to meet business needs and integrated with Baker Client Intelligence (CI), websites, and analytics tools Manage client feedback platforms and survey tools Support the creation and deployment of interactive content using Ceros and Adobe Creative Suite Ensure content is optimized for digital channels, search engine optimization (SEO), and accessibility Collaborate with BDMC business teams and vendors to implement design and functionality enhancements aligned with Firm branding and strategy Ensure digital platforms comply with data privacy regulations, accessibility standards, and the Firm's brand guidelines Lead and manage technical implementation of BDMC initiatives and liaise with the Global Security (GSEC) team for security reviews and mitigations Coordinate with internal stakeholders and external vendors to deliver projects on time and within scope Document processes, workflows, and system configurations Translate business objectives into technical design and architecture requirements Support integration of BDMC platforms with Baker CI, email marketing tools, analytics platforms, and other enterprise systems Troubleshoot and resolve technical issues across BDMC tools and platforms, escalating to vendors or Technology teams when required Evaluate and recommend new technologies to enhance BDMC capabilities Maintain version control, backups, and disaster recovery protocols Partner closely with internal Information Security, GRC, and Security Engineering teams to monitor system security posture, review risk assessment findings, and track remediation progress for assigned platforms and applications Coordinate with third party vendors to communicate identified security risks, obtain remediation plans and evidence, and actively follow up to ensure issues are resolved within agreed timelines Maintain ongoing oversight of vendor risk remediation items, including tracking commitments, target dates, and validation of corrective actions through appropriate documentation and testing Proactively escalate delayed or high risk findings to internal security stakeholders and business owners, ensuring risks are addressed or formally accepted at the appropriate governance level Prepare, submit, and manage risk acceptance requests when remediation is not immediately feasible, ensuring proper justification, approvals, and alignment with organizational risk management frameworks Support periodic reviews, audits, and reassessments by ensuring system and vendor security documentation remains current, accurate, and readily available for internal or external review Manage the demand process for Technology approval and resourcing for BDMC initiatives; ensure cross functional stakeholders are informed, and interdependencies are identified and coordinated Manage projects and teams within budget and timelines; review and develop business cases, project estimates, and plans for new system initiatives in line with Technology Project Management Office (PMO) processes; prepare and deliver communications to stakeholders regarding project objectives, status, risks, and outcomes Oversee financial management of the portfolio, including ownership of the annual budget and ongoing cost analysis Ensure effective portfolio and product management, including demonstrable progress on solution rationalization Establish a shopfront and supporting training and communication initiatives to increase awareness and usage of available solutions Implement and maintain system governance, compliance, and business continuity procedures for managed products Ensure compliance with the Firm's Information Security Management System (ISMS) policies and all Technology processes related to portfolio management Develop and enhance relationships with Business and Legal Professionals, actively managing expectations and monitoring satisfaction levels Act as an escalation point for business challenges related to delivery or stakeholder relationships Identify and understand the benefits and potential of emerging data technologies Act as First Responder to escalated incidents requiring deeper functional or technical analysis Investigate root causes of system issues raised by business professionals, providing clear, comprehensive diagnostics aimed at finding permanent resolution Ensure timely planning for any submission of Request for Change (RFC) to the Technical Change Management Team complying with the Firm's ITSM process Collaborate with the Security Team during security assessments, including completing security forms for solution onboarding or recertification Assist in testing new system features end-to-end, developing testing plans, document findings, and provide recommendations for product and process improvements Skills and Experience: A bachelor's degree in Computer Science, Information Systems, Digital Marketing, or a related field Strong experience managing BDMC or marketing technology platforms in a professional services or legal environment Hands on experience with at least three of the following platforms: EventsAir, Pigeonhole Live, Qorus Breeze, Marketo, Ceros, and Adobe Creative Suite Experience in using web analytics tools, including Google Analytics and Tag Manager Hands-on experience with windows systems, M365 suite, and familiarity with SQL Enterprise Manager and Query Analyzer is preferred Practical experience working with cloud platforms (Azure preferred), including a basic understanding of identity management and networking concepts Strong problem solving and communication skills Strong experience leading successful product implementations and ongoing enhancements Experience in a legal services environment is preferred Experience supporting client feedback programs and event technology solutions Familiar with search engine optimization (SEO) best practices and accessibility standards, including the Web Content Accessibility Guidelines (WCAG) Strong understanding of portfolio requirements and good knowledge of select products within the portfolio Strong awareness of and interest in technology trends relevant to the portfolio Able to demonstrate leadership and communication abilities, with a track record of building trust and respect at all organizational levels Excellent written and spoken English communication skills Can demonstrate flexibility and willingness to work outside standard hours, including shift work, participation in a light on-call rotation as needed, and occasional weekend work to ensure successful project delivery or system maintenance as necessary A high sense of urgency, initiative, and sense of responsibility Very adaptable, highly organized, and attentive to details and accuracy
Mar 14, 2026
Full time
Location: Belfast Workplace: Hybrid The opportunity: The Technical Specialist, BDMC Solutions will manage, optimize, and support the Firm's Business Development & Marketing Communications (BDMC) technology stack to enable efficient and effective marketing, client development, and business growth initiatives. The role holder will administer, enhance, and integrate platforms that support marketing automation, event management, client listening, digital publishing, and proposal development. The individual will act as a strategic link between customer needs, operational requirements, and technology capabilities. Working at Baker McKenzie: Baker McKenzie is the world's leading law firm with offices all over the world. Our Belfast Centre is home to over 400 colleagues in both legal and professional services. We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast. We are committed to promoting inclusion, diversity, and equity for all and are confident we can provide a career as individual and as exceptional as you. Responsibilities: Administer and support Business Development & Marketing Communications (BDMC) platforms, including: EventsAir for event registration and logistics Pigeonhole Live for interactive audience engagement Qorus Breeze for proposal automation and content management Marketo for marketing automation and campaign execution Ceros and Adobe Creative Suite for digital publishing and design Mobile applications used for client engagement and internal communications Ensure platforms are configured to meet business needs and integrated with Baker Client Intelligence (CI), websites, and analytics tools Manage client feedback platforms and survey tools Support the creation and deployment of interactive content using Ceros and Adobe Creative Suite Ensure content is optimized for digital channels, search engine optimization (SEO), and accessibility Collaborate with BDMC business teams and vendors to implement design and functionality enhancements aligned with Firm branding and strategy Ensure digital platforms comply with data privacy regulations, accessibility standards, and the Firm's brand guidelines Lead and manage technical implementation of BDMC initiatives and liaise with the Global Security (GSEC) team for security reviews and mitigations Coordinate with internal stakeholders and external vendors to deliver projects on time and within scope Document processes, workflows, and system configurations Translate business objectives into technical design and architecture requirements Support integration of BDMC platforms with Baker CI, email marketing tools, analytics platforms, and other enterprise systems Troubleshoot and resolve technical issues across BDMC tools and platforms, escalating to vendors or Technology teams when required Evaluate and recommend new technologies to enhance BDMC capabilities Maintain version control, backups, and disaster recovery protocols Partner closely with internal Information Security, GRC, and Security Engineering teams to monitor system security posture, review risk assessment findings, and track remediation progress for assigned platforms and applications Coordinate with third party vendors to communicate identified security risks, obtain remediation plans and evidence, and actively follow up to ensure issues are resolved within agreed timelines Maintain ongoing oversight of vendor risk remediation items, including tracking commitments, target dates, and validation of corrective actions through appropriate documentation and testing Proactively escalate delayed or high risk findings to internal security stakeholders and business owners, ensuring risks are addressed or formally accepted at the appropriate governance level Prepare, submit, and manage risk acceptance requests when remediation is not immediately feasible, ensuring proper justification, approvals, and alignment with organizational risk management frameworks Support periodic reviews, audits, and reassessments by ensuring system and vendor security documentation remains current, accurate, and readily available for internal or external review Manage the demand process for Technology approval and resourcing for BDMC initiatives; ensure cross functional stakeholders are informed, and interdependencies are identified and coordinated Manage projects and teams within budget and timelines; review and develop business cases, project estimates, and plans for new system initiatives in line with Technology Project Management Office (PMO) processes; prepare and deliver communications to stakeholders regarding project objectives, status, risks, and outcomes Oversee financial management of the portfolio, including ownership of the annual budget and ongoing cost analysis Ensure effective portfolio and product management, including demonstrable progress on solution rationalization Establish a shopfront and supporting training and communication initiatives to increase awareness and usage of available solutions Implement and maintain system governance, compliance, and business continuity procedures for managed products Ensure compliance with the Firm's Information Security Management System (ISMS) policies and all Technology processes related to portfolio management Develop and enhance relationships with Business and Legal Professionals, actively managing expectations and monitoring satisfaction levels Act as an escalation point for business challenges related to delivery or stakeholder relationships Identify and understand the benefits and potential of emerging data technologies Act as First Responder to escalated incidents requiring deeper functional or technical analysis Investigate root causes of system issues raised by business professionals, providing clear, comprehensive diagnostics aimed at finding permanent resolution Ensure timely planning for any submission of Request for Change (RFC) to the Technical Change Management Team complying with the Firm's ITSM process Collaborate with the Security Team during security assessments, including completing security forms for solution onboarding or recertification Assist in testing new system features end-to-end, developing testing plans, document findings, and provide recommendations for product and process improvements Skills and Experience: A bachelor's degree in Computer Science, Information Systems, Digital Marketing, or a related field Strong experience managing BDMC or marketing technology platforms in a professional services or legal environment Hands on experience with at least three of the following platforms: EventsAir, Pigeonhole Live, Qorus Breeze, Marketo, Ceros, and Adobe Creative Suite Experience in using web analytics tools, including Google Analytics and Tag Manager Hands-on experience with windows systems, M365 suite, and familiarity with SQL Enterprise Manager and Query Analyzer is preferred Practical experience working with cloud platforms (Azure preferred), including a basic understanding of identity management and networking concepts Strong problem solving and communication skills Strong experience leading successful product implementations and ongoing enhancements Experience in a legal services environment is preferred Experience supporting client feedback programs and event technology solutions Familiar with search engine optimization (SEO) best practices and accessibility standards, including the Web Content Accessibility Guidelines (WCAG) Strong understanding of portfolio requirements and good knowledge of select products within the portfolio Strong awareness of and interest in technology trends relevant to the portfolio Able to demonstrate leadership and communication abilities, with a track record of building trust and respect at all organizational levels Excellent written and spoken English communication skills Can demonstrate flexibility and willingness to work outside standard hours, including shift work, participation in a light on-call rotation as needed, and occasional weekend work to ensure successful project delivery or system maintenance as necessary A high sense of urgency, initiative, and sense of responsibility Very adaptable, highly organized, and attentive to details and accuracy
Important - Must be Welsh speaking An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change click apply for full job details
Mar 14, 2026
Full time
Important - Must be Welsh speaking An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change click apply for full job details
Job Title - Customer Liaison Manager Location - Birmingham (office-based with occasional site visits) Contract - Full-time, Permanent Salary - £40,000 DOE Make a Real Difference in People's Lives Our client is looking for a confident and driven Customer Liaison Manager to lead their Administration and Customer Liaison Teams within the Disabled Facilities Grant (DFG) and Staying Independent at Home (SIAH) service. This is a pivotal leadership role where you'll shape how our clients customer experience their service, ensuring smooth case progression, clear communication and strong operational performance. You won't be managing surveying or works delivery. Instead, you'll act as the operational backbone of the service bringing visibility, structure and accountability to case flow, performance management and governance. What You'll Be Doing Leading and developing high-performing Administration and Citizen Liaison Teams Ensuring cases progress efficiently from referral through to completion Monitoring KPIs and statutory timescales, identifying risks early and driving solutions Championing excellent citizen communication and overseeing complaint resolution Acting as an escalation point for complex, sensitive, or safeguarding matters Strengthening governance, data integrity and audit readiness Driving continuous improvement and smarter, more streamlined processes What We're Looking For A strong people leader with experience managing operational or service-based teams Someone confident in performance monitoring, reporting and KPI management Excellent communication skills and a passion for delivering a positive customer experience A proactive problem-solver who can identify risks and take decisive action Experience in public sector, housing, adaptations, or regulated environments (desirable) This is an opportunity to take ownership of a critical service function, lead meaningful change, and directly improve outcomes for citizens across Birmingham.
Mar 14, 2026
Full time
Job Title - Customer Liaison Manager Location - Birmingham (office-based with occasional site visits) Contract - Full-time, Permanent Salary - £40,000 DOE Make a Real Difference in People's Lives Our client is looking for a confident and driven Customer Liaison Manager to lead their Administration and Customer Liaison Teams within the Disabled Facilities Grant (DFG) and Staying Independent at Home (SIAH) service. This is a pivotal leadership role where you'll shape how our clients customer experience their service, ensuring smooth case progression, clear communication and strong operational performance. You won't be managing surveying or works delivery. Instead, you'll act as the operational backbone of the service bringing visibility, structure and accountability to case flow, performance management and governance. What You'll Be Doing Leading and developing high-performing Administration and Citizen Liaison Teams Ensuring cases progress efficiently from referral through to completion Monitoring KPIs and statutory timescales, identifying risks early and driving solutions Championing excellent citizen communication and overseeing complaint resolution Acting as an escalation point for complex, sensitive, or safeguarding matters Strengthening governance, data integrity and audit readiness Driving continuous improvement and smarter, more streamlined processes What We're Looking For A strong people leader with experience managing operational or service-based teams Someone confident in performance monitoring, reporting and KPI management Excellent communication skills and a passion for delivering a positive customer experience A proactive problem-solver who can identify risks and take decisive action Experience in public sector, housing, adaptations, or regulated environments (desirable) This is an opportunity to take ownership of a critical service function, lead meaningful change, and directly improve outcomes for citizens across Birmingham.
This business is in good shape. Profitable, stable, and growing - but ready to get sharper with how it uses its numbers.They've already got a solid finance function running the day-to-day. What they need now is someone who can between finance and operations - someone who can take the outputs from month-end and turn them into something the business can actually use.You'll work closely with the Financial Controller to refine reporting, improve how performance is tracked, and make sure the numbers are driving the right decisions.That means owning divisional and Cost Centre reporting, building and presenting packs that cut through the noise, and making sure Directors and managers get the insight they need - not just spreadsheets. You'll lead on budgeting and forecasting, dive into margin analysis, and spot where efficiency or pricing tweaks can have a real impact on profit.It's hands-on, not a pure strategy job. But it's also not one where you'll spend your week fixing other people's numbers. You'll be using data to improve how the business performs - whether that's through cost control, process improvements, or helping non-finance teams understand what the figures really mean.You'll need to be ACA, ACCA or CIMA qualified, with solid commercial finance experience - ideally in a product-based environment like retail or manufacturing. Strong Excel skills are essential; you'll be comfortable building financial models from scratch and presenting your findings in plain English.It's a full-time, office-based role in Dewsbury (9-5). There's no hybrid setup here - the role works best being close to the action, but there's flexibility around start and finish times if you need it.If you're looking for a role where finance has real influence and where your work actually helps shape decisions - this is definitely worth a chat.
Mar 13, 2026
Full time
This business is in good shape. Profitable, stable, and growing - but ready to get sharper with how it uses its numbers.They've already got a solid finance function running the day-to-day. What they need now is someone who can between finance and operations - someone who can take the outputs from month-end and turn them into something the business can actually use.You'll work closely with the Financial Controller to refine reporting, improve how performance is tracked, and make sure the numbers are driving the right decisions.That means owning divisional and Cost Centre reporting, building and presenting packs that cut through the noise, and making sure Directors and managers get the insight they need - not just spreadsheets. You'll lead on budgeting and forecasting, dive into margin analysis, and spot where efficiency or pricing tweaks can have a real impact on profit.It's hands-on, not a pure strategy job. But it's also not one where you'll spend your week fixing other people's numbers. You'll be using data to improve how the business performs - whether that's through cost control, process improvements, or helping non-finance teams understand what the figures really mean.You'll need to be ACA, ACCA or CIMA qualified, with solid commercial finance experience - ideally in a product-based environment like retail or manufacturing. Strong Excel skills are essential; you'll be comfortable building financial models from scratch and presenting your findings in plain English.It's a full-time, office-based role in Dewsbury (9-5). There's no hybrid setup here - the role works best being close to the action, but there's flexibility around start and finish times if you need it.If you're looking for a role where finance has real influence and where your work actually helps shape decisions - this is definitely worth a chat.
Senior Fundraising Manager - Maternity Cover Salary: £50,000-£55,000 per year Location: St John's Wood, London - hybrid (team typically in up to 4 days a week, with flexibility) Contract: 12-month maternity cover (with the possibility of becoming permanent) St John's Hospice supports over 4,000 people and their families each year, providing free, holistic care in our Inpatient Unit and Wellbeing Centre in St John's Wood and out in the community. We are looking for a Senior Fundraising Manager to lead our community and individual giving activity during an important and exciting period. The role You will focus on Community, Events, Individual and Regular Giving . You will: Lead and grow community fundraising, events, individual giving, regular giving and in-memory giving. Manage and support two experienced community fundraising colleagues. Oversee the development and promotion of a new regular giving product and manage donors coming from the website and in-memory channels. Oversee the volunteer programme through the Community Fundraising & Volunteer Executive. Use data and KPIs to monitor performance and inform plans. Ensure robust supporter care, data, GDPR, Gift Aid and governance across your areas. Represent fundraising confidently within the organisation and externally. This is a hands-on leadership role, combining strategic direction with practical delivery alongside your team. What we're looking for Significant experience in fundraising with a strong focus on community, events and/or individual giving. Experience managing and motivating staff and/or volunteers. A proven track record of delivering against income targets. Ability to spot and shape new fundraising opportunities into workable plans. Solid understanding of GDPR, Gift Aid and charity governance in a fundraising context. A supportive leadership style and a strong commitment to the purpose and values of hospice care. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Mar 13, 2026
Full time
Senior Fundraising Manager - Maternity Cover Salary: £50,000-£55,000 per year Location: St John's Wood, London - hybrid (team typically in up to 4 days a week, with flexibility) Contract: 12-month maternity cover (with the possibility of becoming permanent) St John's Hospice supports over 4,000 people and their families each year, providing free, holistic care in our Inpatient Unit and Wellbeing Centre in St John's Wood and out in the community. We are looking for a Senior Fundraising Manager to lead our community and individual giving activity during an important and exciting period. The role You will focus on Community, Events, Individual and Regular Giving . You will: Lead and grow community fundraising, events, individual giving, regular giving and in-memory giving. Manage and support two experienced community fundraising colleagues. Oversee the development and promotion of a new regular giving product and manage donors coming from the website and in-memory channels. Oversee the volunteer programme through the Community Fundraising & Volunteer Executive. Use data and KPIs to monitor performance and inform plans. Ensure robust supporter care, data, GDPR, Gift Aid and governance across your areas. Represent fundraising confidently within the organisation and externally. This is a hands-on leadership role, combining strategic direction with practical delivery alongside your team. What we're looking for Significant experience in fundraising with a strong focus on community, events and/or individual giving. Experience managing and motivating staff and/or volunteers. A proven track record of delivering against income targets. Ability to spot and shape new fundraising opportunities into workable plans. Solid understanding of GDPR, Gift Aid and charity governance in a fundraising context. A supportive leadership style and a strong commitment to the purpose and values of hospice care. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
