Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this fixed term contract to permanent position. Our Facilities Management client is looking for a Business Support Administrator to join them at their Head office in Sheffield on an initial 3 months FTC basis. The ideal candidate will have a Helpdesk background and should have experience in Office Administration and have good IT skills. Any previous experience working within a facilities management or construction environment would be beneficial. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases. Produce Quotes, Purchase Orders and Invoices. Support accounts with inputting supplier invoices. Collate, produce and distribute reports from results generated by Subcontractors and send them out to clients. Experience of using a CAFM system such as Job logic, Maximo, Easybuild or similar. Scheduling and keeping up to date the PPM, periodic and inspection records. Dispatching certificates and new O&M style booklets for stores and FM service users. Keeping site addresses and details up to date as they change. Arrange travel and accommodation for staff or customers and other external contacts. Receive incoming calls from Clients and log/raise work orders in CAFM system. Deploy jobs to Technicians via the phone and CAFM system. Update CAFM system with subcontractor work details to ensure the system reflects all works carried out. Process Timesheets by updating CAFM system to ensure Technicians times are correctly allocated to individual jobs. Liaise with staff in other departments and with external contacts. Order and maintaining stationery and equipment. Sort and distribute incoming post and organising and sending outgoing post. Organise and store paperwork, documents and computer-based information. photocopying and printing various documents, sometimes on behalf of other colleagues. Prepare documentation for internal process as per ISO Standards. Liaise with our Health and Safety Forum and Human Resources Coordinator to engage with Learning and Development as necessary. Any other duties which are required by the business and within the scope of the role Personal Specification A background in Facilities Management or Construction desirable but not essential. Qualifications or Business skills/experience that relate to the position. Excellent Level of IT Literacy. Some experience using Business Software such as Joblogic, accounting software, Coins etc. Ability to use own initiative, working accurately with policies and procedures Prioritise workload and meet deadlines with attention to detail Written and Verbal communication skills Key Performance Indicators Technical skills and application- Demonstrates knowledge and application of the skills required for this position. This includes knowledge and understanding of appropriate equipment, legislation, policies and procedures. Continuous quality improvement- Commitment to ensuring quality services are delivered to both internal and external clients through continuous improvement activities Customer service- Excellent communication and interpersonal skills including demonstrated experience in liaising with a wide range of internal and external clients. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Pro rata for the 3 months FTC) If the FTC becomes permanent then the following benefits will be available. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.
Mar 25, 2026
Seasonal
Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this fixed term contract to permanent position. Our Facilities Management client is looking for a Business Support Administrator to join them at their Head office in Sheffield on an initial 3 months FTC basis. The ideal candidate will have a Helpdesk background and should have experience in Office Administration and have good IT skills. Any previous experience working within a facilities management or construction environment would be beneficial. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases. Produce Quotes, Purchase Orders and Invoices. Support accounts with inputting supplier invoices. Collate, produce and distribute reports from results generated by Subcontractors and send them out to clients. Experience of using a CAFM system such as Job logic, Maximo, Easybuild or similar. Scheduling and keeping up to date the PPM, periodic and inspection records. Dispatching certificates and new O&M style booklets for stores and FM service users. Keeping site addresses and details up to date as they change. Arrange travel and accommodation for staff or customers and other external contacts. Receive incoming calls from Clients and log/raise work orders in CAFM system. Deploy jobs to Technicians via the phone and CAFM system. Update CAFM system with subcontractor work details to ensure the system reflects all works carried out. Process Timesheets by updating CAFM system to ensure Technicians times are correctly allocated to individual jobs. Liaise with staff in other departments and with external contacts. Order and maintaining stationery and equipment. Sort and distribute incoming post and organising and sending outgoing post. Organise and store paperwork, documents and computer-based information. photocopying and printing various documents, sometimes on behalf of other colleagues. Prepare documentation for internal process as per ISO Standards. Liaise with our Health and Safety Forum and Human Resources Coordinator to engage with Learning and Development as necessary. Any other duties which are required by the business and within the scope of the role Personal Specification A background in Facilities Management or Construction desirable but not essential. Qualifications or Business skills/experience that relate to the position. Excellent Level of IT Literacy. Some experience using Business Software such as Joblogic, accounting software, Coins etc. Ability to use own initiative, working accurately with policies and procedures Prioritise workload and meet deadlines with attention to detail Written and Verbal communication skills Key Performance Indicators Technical skills and application- Demonstrates knowledge and application of the skills required for this position. This includes knowledge and understanding of appropriate equipment, legislation, policies and procedures. Continuous quality improvement- Commitment to ensuring quality services are delivered to both internal and external clients through continuous improvement activities Customer service- Excellent communication and interpersonal skills including demonstrated experience in liaising with a wide range of internal and external clients. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Pro rata for the 3 months FTC) If the FTC becomes permanent then the following benefits will be available. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.
We are seeking a highly motivated, self-starting, and proactive Facility Manager to take complete ownership of our workplace and provide the world's best workplace experience for every colleague, at every site, every day. This role is perfect for a talented individual who is passionate about creating an exceptional and frictionless environment for our colleagues, driving engagement, and ensuring operational excellence. Our Four Strategic Pillars: Tailor our spaces to inspire innovation, promote collaboration, and strengthen connections between colleagues, customers, and our brand Take responsibility for operational excellence across all services delivered within the site by demonstrating resilience and mitigating risk Provide the best buildings at the most competitive costs Create exceptional moments to deliver a frictionless experience for colleagues our moments that matter consistently As a CBRE Facilities Manager, you will lead a team responsible for overseeing building operations and maintenance. You will be the central figure in transforming our workplace into an exceptional and frictionless environment. You will be responsible for upholding global standards while confidently adapting them to meet local needs, ensuring every interaction and space reflects our commitment to excellence. This position requires a leader who can not only manage facilities but also champion a positive and engaging workplace culture. What You'll Do: Workplace Team Leadership & Programs Adoption Lead and inspire the on-site facilities team, fostering a high-performance culture focused on service excellence and continuous improvement. Adapt global workplace programs to local nuances, maintaining brand consistency and driving the successful adoption of Workplace initiatives throughout the Workplace Experience Ambassadors, Facility Management & Engineering, Mailroom, Housekeeping, or other partners. Mentor, coach, and support team development, including performance evaluations, training, and recruitment. Leverage data-driven insights to optimize program delivery and enhance colleague engagement. Operational Efficiency & Cost Management: Manage operational budgets diligently, identifying efficiencies to provide the best buildings at the most competitive costs. Oversee procurement, ensuring optimal value in facility services, supplies, and equipment through strategic negotiation and vendor management. Develop and manage robust preventive maintenance programs to ensure peak performance and longevity of all building systems. Proactively identify and mitigate operational risks, ensuring compliance, safety, and business continuity. Coordinate and manage all facility repairs, maintenance, and minor projects, working with technicians and third-party contractors. Conduct facility inspections and quality assurance, adhering to all local, state, and federal regulations. Facilities Expertise: Manage all building fabrics M&E systems and infrastructures including HVAC (BMS, AHU units, chillers, boilers), Electrical systems (LV, Emergency lightings, UPS Generators), Water systems, legionella control, Fire protection systems (detection, suppression/ compartmentation) preferably within commercial buildings and associated facilities (gym, car parks, restaurants etc). Ensure PPM and Reactive works are delivered and performed in accordance with OEM, Asset life, SFG 20 standards. In-depth understanding of UK regulatory compliance (EICR, LOLER,F Gas etc) safety protocols, building codes, ability to interpret British standards and updates in legislations. Oversee soft FM services (cleaning, regular floor walks and spot checks, waste management etc) Conduct subcontractor performance reviews and compliance checks Manage permit to works systems for high-risk areas- hot works, work at height, confined spaces. Frictionless Workplace & Client Relations: Serve as the primary point of contact for colleague inquiries and service requests, resolving issues swiftly and efficiently to create exceptional moments and a frictionless experience. Gather and analyse occupant feedback to continuously refine service delivery and enhance the overall workplace experience. Cultivate strong relationships with local client leadership and stakeholders, providing timely updates and strategic insights. Generate compelling reports that translate program performance data into actionable insights, demonstrating return on experience and colleague impact. What Success Looks Like: Adoption Excellence: Consistently meeting Workplace Experience standards. Operational Efficiency: Minimized friction in daily workplace interactions and proactive scheduling. Problem Resolution: Effective identification, troubleshooting, and resolution of complex issues. Engagement Impact: Measurable improvement in colleague satisfaction related to Workplace Experience. Relationship Strength: Strong partnerships with colleagues and stakeholders, evidenced by proactive collaboration. Values Alignment: Leading by example, consistent with CBRE's RISE values (Respect, Integrity, Service, and Excellence). What You Bring: Strategic & Proactive Ownership: Ability to independently drive initiatives and take full responsibility for the workplace environment. Problem-Solving & Decision-Making: Proven ability to handle complex challenges and make critical, timely decisions. Customer-First Approach: Unwavering commitment to prioritizing colleague needs in every program and process. Relationship Building & Influence: Demonstrated success in building influence and driving results with diverse stakeholders. Facilities Expertise: In-depth understanding of regulatory compliance, safety protocols, building codes, and best practices in facility management, including HVAC, plumbing, electrical, and safety systems. Financial Acumen: Experience in managing operational budgets, identifying efficiencies, and overseeing procurement. Leadership Experience: Preferred experience in staffing, selection, training, development, and performance management of teams. Communication & Influence: Exceptional ability to guide complex discussions, convey expectations, and motivate teams towards excellence. Education & Certifications: Bachelor's Degree preferred with 3-5 years of relevant experience, or an equivalent combination of education and experience. Valid driver's license required. Facility Management certification (e.g., CFM, FMP) preferred. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Mar 25, 2026
Full time
We are seeking a highly motivated, self-starting, and proactive Facility Manager to take complete ownership of our workplace and provide the world's best workplace experience for every colleague, at every site, every day. This role is perfect for a talented individual who is passionate about creating an exceptional and frictionless environment for our colleagues, driving engagement, and ensuring operational excellence. Our Four Strategic Pillars: Tailor our spaces to inspire innovation, promote collaboration, and strengthen connections between colleagues, customers, and our brand Take responsibility for operational excellence across all services delivered within the site by demonstrating resilience and mitigating risk Provide the best buildings at the most competitive costs Create exceptional moments to deliver a frictionless experience for colleagues our moments that matter consistently As a CBRE Facilities Manager, you will lead a team responsible for overseeing building operations and maintenance. You will be the central figure in transforming our workplace into an exceptional and frictionless environment. You will be responsible for upholding global standards while confidently adapting them to meet local needs, ensuring every interaction and space reflects our commitment to excellence. This position requires a leader who can not only manage facilities but also champion a positive and engaging workplace culture. What You'll Do: Workplace Team Leadership & Programs Adoption Lead and inspire the on-site facilities team, fostering a high-performance culture focused on service excellence and continuous improvement. Adapt global workplace programs to local nuances, maintaining brand consistency and driving the successful adoption of Workplace initiatives throughout the Workplace Experience Ambassadors, Facility Management & Engineering, Mailroom, Housekeeping, or other partners. Mentor, coach, and support team development, including performance evaluations, training, and recruitment. Leverage data-driven insights to optimize program delivery and enhance colleague engagement. Operational Efficiency & Cost Management: Manage operational budgets diligently, identifying efficiencies to provide the best buildings at the most competitive costs. Oversee procurement, ensuring optimal value in facility services, supplies, and equipment through strategic negotiation and vendor management. Develop and manage robust preventive maintenance programs to ensure peak performance and longevity of all building systems. Proactively identify and mitigate operational risks, ensuring compliance, safety, and business continuity. Coordinate and manage all facility repairs, maintenance, and minor projects, working with technicians and third-party contractors. Conduct facility inspections and quality assurance, adhering to all local, state, and federal regulations. Facilities Expertise: Manage all building fabrics M&E systems and infrastructures including HVAC (BMS, AHU units, chillers, boilers), Electrical systems (LV, Emergency lightings, UPS Generators), Water systems, legionella control, Fire protection systems (detection, suppression/ compartmentation) preferably within commercial buildings and associated facilities (gym, car parks, restaurants etc). Ensure PPM and Reactive works are delivered and performed in accordance with OEM, Asset life, SFG 20 standards. In-depth understanding of UK regulatory compliance (EICR, LOLER,F Gas etc) safety protocols, building codes, ability to interpret British standards and updates in legislations. Oversee soft FM services (cleaning, regular floor walks and spot checks, waste management etc) Conduct subcontractor performance reviews and compliance checks Manage permit to works systems for high-risk areas- hot works, work at height, confined spaces. Frictionless Workplace & Client Relations: Serve as the primary point of contact for colleague inquiries and service requests, resolving issues swiftly and efficiently to create exceptional moments and a frictionless experience. Gather and analyse occupant feedback to continuously refine service delivery and enhance the overall workplace experience. Cultivate strong relationships with local client leadership and stakeholders, providing timely updates and strategic insights. Generate compelling reports that translate program performance data into actionable insights, demonstrating return on experience and colleague impact. What Success Looks Like: Adoption Excellence: Consistently meeting Workplace Experience standards. Operational Efficiency: Minimized friction in daily workplace interactions and proactive scheduling. Problem Resolution: Effective identification, troubleshooting, and resolution of complex issues. Engagement Impact: Measurable improvement in colleague satisfaction related to Workplace Experience. Relationship Strength: Strong partnerships with colleagues and stakeholders, evidenced by proactive collaboration. Values Alignment: Leading by example, consistent with CBRE's RISE values (Respect, Integrity, Service, and Excellence). What You Bring: Strategic & Proactive Ownership: Ability to independently drive initiatives and take full responsibility for the workplace environment. Problem-Solving & Decision-Making: Proven ability to handle complex challenges and make critical, timely decisions. Customer-First Approach: Unwavering commitment to prioritizing colleague needs in every program and process. Relationship Building & Influence: Demonstrated success in building influence and driving results with diverse stakeholders. Facilities Expertise: In-depth understanding of regulatory compliance, safety protocols, building codes, and best practices in facility management, including HVAC, plumbing, electrical, and safety systems. Financial Acumen: Experience in managing operational budgets, identifying efficiencies, and overseeing procurement. Leadership Experience: Preferred experience in staffing, selection, training, development, and performance management of teams. Communication & Influence: Exceptional ability to guide complex discussions, convey expectations, and motivate teams towards excellence. Education & Certifications: Bachelor's Degree preferred with 3-5 years of relevant experience, or an equivalent combination of education and experience. Valid driver's license required. Facility Management certification (e.g., CFM, FMP) preferred. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
We're recruiting an experienced Complaints Officer (Housing) to join a busy local authority housing service, focusing specifically on Stage 2 complaints. This is a key role responsible for handling complex escalated complaints, ensuring robust investigations and delivering high-quality responses in line with the Housing Ombudsman Complaint Handling Code. This role requires someone confident working across multiple housing services, challenging responses, and driving service improvement through effective complaint resolution. Remote working will offered to the right candidate. The Role Lead on Stage 2 complaints across housing services, carrying out thorough and independent investigations Review Stage 1 complaint responses, identifying gaps, inconsistencies and areas for escalation Draft clear, detailed and high-quality Stage 2 responses in line with the Housing Ombudsman Complaint Handling Code Liaise with internal service areas to gather evidence, challenge responses and ensure accountability Manage complex complaints across housing management, repairs, ASB and tenancy services Identify trends, recurring issues and service failures, making recommendations for improvement Support responses to Housing Ombudsman enquiries and determinations Maintain accurate records and ensure compliance with internal processes and statutory requirements Work with managers to embed learning from complaints into service delivery Contribute to reporting, audits and performance monitoring of complaints handling Key Requirements Experience handling Stage 2 complaints within a housing or local authority setting Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience investigating complex complaints and producing detailed written responses Good understanding of housing services including tenancy, repairs, ASB or housing management Excellent written and verbal communication skills Ability to manage a high-volume caseload and work to tight deadlines Strong organisational skills and attention to detail Experience using housing systems or CRM platforms What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Complaints Officers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 25, 2026
Contractor
We're recruiting an experienced Complaints Officer (Housing) to join a busy local authority housing service, focusing specifically on Stage 2 complaints. This is a key role responsible for handling complex escalated complaints, ensuring robust investigations and delivering high-quality responses in line with the Housing Ombudsman Complaint Handling Code. This role requires someone confident working across multiple housing services, challenging responses, and driving service improvement through effective complaint resolution. Remote working will offered to the right candidate. The Role Lead on Stage 2 complaints across housing services, carrying out thorough and independent investigations Review Stage 1 complaint responses, identifying gaps, inconsistencies and areas for escalation Draft clear, detailed and high-quality Stage 2 responses in line with the Housing Ombudsman Complaint Handling Code Liaise with internal service areas to gather evidence, challenge responses and ensure accountability Manage complex complaints across housing management, repairs, ASB and tenancy services Identify trends, recurring issues and service failures, making recommendations for improvement Support responses to Housing Ombudsman enquiries and determinations Maintain accurate records and ensure compliance with internal processes and statutory requirements Work with managers to embed learning from complaints into service delivery Contribute to reporting, audits and performance monitoring of complaints handling Key Requirements Experience handling Stage 2 complaints within a housing or local authority setting Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience investigating complex complaints and producing detailed written responses Good understanding of housing services including tenancy, repairs, ASB or housing management Excellent written and verbal communication skills Ability to manage a high-volume caseload and work to tight deadlines Strong organisational skills and attention to detail Experience using housing systems or CRM platforms What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Complaints Officers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Your new company We are working exclusively with a fantastic manufacturing company based in Stoke-on-Trent, who are looking for a fully qualified Finance Manager to join their team on a permanent basis. Your new role Your new role will include but not be limited to: Oversee the completion of monthly financial results, ensuring compliance with statutory requirements as well as group and internal policies. Lead and develop the Accounts Payable and Accounts Receivable functions, providing guidance, support, and coaching to team members. Act as the primary liaison for both internal and external audit teams. Contribute to the planning cycle by supporting budget creation and financial forecasting activities. Manage cash flow, including short-term monitoring and longer-term projections. Review and refine financial processes and systems to enhance accuracy, efficiency, and overall quality of reporting. Produce and deliver financial insights and reports for senior leadership to support strategic decision-making. Take responsibility for VAT submissions and related compliance requirements. Develop financial policies, procedures, and controls to ensure regulatory compliance Analyse financial data to identify trends, risks, and opportunities for efficiency improvements Collaborate with other departments to implement financial strategy and optimise business performance What you'll need to succeed Fully qualified ACCA/ CIMA Ability to work at a fast pace in a busy manufacturing environment Experience in month-end reporting, statutory compliance, VAT, and audit liaison. Strong leadership skills with management of AP/AR teams. Competence in budgeting, forecasting, and cash-flow management. Ability to streamline financial processes and improve reporting. Clear communicator able to present insights to senior leaders. What you'll get in return c.£60,000 Discretionary bonus scheme up to 10% Private medical Insurance DIS x3 cover Pension scheme 33 days holiday Reward scheme Employee Assistance Programme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 25, 2026
Full time
Your new company We are working exclusively with a fantastic manufacturing company based in Stoke-on-Trent, who are looking for a fully qualified Finance Manager to join their team on a permanent basis. Your new role Your new role will include but not be limited to: Oversee the completion of monthly financial results, ensuring compliance with statutory requirements as well as group and internal policies. Lead and develop the Accounts Payable and Accounts Receivable functions, providing guidance, support, and coaching to team members. Act as the primary liaison for both internal and external audit teams. Contribute to the planning cycle by supporting budget creation and financial forecasting activities. Manage cash flow, including short-term monitoring and longer-term projections. Review and refine financial processes and systems to enhance accuracy, efficiency, and overall quality of reporting. Produce and deliver financial insights and reports for senior leadership to support strategic decision-making. Take responsibility for VAT submissions and related compliance requirements. Develop financial policies, procedures, and controls to ensure regulatory compliance Analyse financial data to identify trends, risks, and opportunities for efficiency improvements Collaborate with other departments to implement financial strategy and optimise business performance What you'll need to succeed Fully qualified ACCA/ CIMA Ability to work at a fast pace in a busy manufacturing environment Experience in month-end reporting, statutory compliance, VAT, and audit liaison. Strong leadership skills with management of AP/AR teams. Competence in budgeting, forecasting, and cash-flow management. Ability to streamline financial processes and improve reporting. Clear communicator able to present insights to senior leaders. What you'll get in return c.£60,000 Discretionary bonus scheme up to 10% Private medical Insurance DIS x3 cover Pension scheme 33 days holiday Reward scheme Employee Assistance Programme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Head of Operations / Chelmsford / £70,000 Per Annum Depending on Experience + Benefits As Head of Operations, you will take overall responsibility for the strategic planning and day-to-day operational performance of the company s in-house Chelmsford warehouse, transport fleet, and third-party logistics providers. It is essential that you have a solid understanding of end to end logistics, fleet management, pick and pack, and have been involved in a fast-paced warehouse environment operating to just in time and lean processes. You will have experience managing multi-site operations, distribution, or supply chain environments, and will bring a proactive approach to continuous improvement and leadership. In addition to overseeing logistics and warehousing, the role also carries responsibility for company facilities, compliance, and health and safety management across all operational sites. A Transport Manager qualification would be a distinct advantage. This role offers a competitive salary of circa £70,000, plus participation in the company bonus scheme. This senior strategic position presents an exciting opportunity for a proven leader with experience in managing fast-paced, high-volume logistics, warehousing, and transport operations. You will report directly to the business owners and help shape the long-term operational strategy by implementing scalable systems, driving continuous improvement, and ensuring high standards of customer service and operational excellence across all operational functions. Key Responsibilities of the Head of Operations: Lead and develop the end-to-end logistics, warehousing, (including pick and pack), and transport strategy, ensuring alignment with broader business goals Oversee operations at the Chelmsford warehouse, Colchester HQ and other operational sites as required. Full responsibility for the transport fleet, including driver supervision, vehicle compliance, cost control, and route optimisation Maintain company compliance standards across fleet, warehouse, and regulatory areas, including health and safety, ISO, and annual audits Manage facilities operations, ensuring all sites are safe, functional, and fit for purpose Identify and deliver operational improvements through data-driven insights and system development Manage a team of up to thirty people during peak times. Lead, coach, and develop cross-functional teams to deliver high performance and a culture of ownership and accountability Monitor key KPIs and performance metrics, ensuring service levels are met while driving productivity and cost-effectiveness Skills and Experience: Proven leadership and stakeholder management experience at all levels Comprehensive experience in managing fast-paced pick and pack warehouse operations A sound understanding of fleet operations, compliance, and transport planning An understanding of fundamental profit and loss Experience managing facilities, audits, and company-wide health and safety procedures A structured, analytical mindset with strong command of KPIs and performance data A mix of strategic thinking and operational involvement as needed Excellent planning, communication, and organisational skills A Transport Manager CPC qualification (desirable but not essential) About the Company: With more than 50 years of experience, this respected family-run business with its Head Office in Colchester and Distribution Centre in Chelmsford has earned a strong reputation for supplying high-quality educational products to schools and colleges throughout the South East. Built on service, trust, and family values, the business continues to grow and modernise while offering a stable and rewarding environment for ambitious professionals looking to make a lasting contribution. Interested? If you think you re right for this Head of Operations role, then click the Apply Now button, send us your CV and we ll consider you for the first round of interviews.
Mar 25, 2026
Full time
Head of Operations / Chelmsford / £70,000 Per Annum Depending on Experience + Benefits As Head of Operations, you will take overall responsibility for the strategic planning and day-to-day operational performance of the company s in-house Chelmsford warehouse, transport fleet, and third-party logistics providers. It is essential that you have a solid understanding of end to end logistics, fleet management, pick and pack, and have been involved in a fast-paced warehouse environment operating to just in time and lean processes. You will have experience managing multi-site operations, distribution, or supply chain environments, and will bring a proactive approach to continuous improvement and leadership. In addition to overseeing logistics and warehousing, the role also carries responsibility for company facilities, compliance, and health and safety management across all operational sites. A Transport Manager qualification would be a distinct advantage. This role offers a competitive salary of circa £70,000, plus participation in the company bonus scheme. This senior strategic position presents an exciting opportunity for a proven leader with experience in managing fast-paced, high-volume logistics, warehousing, and transport operations. You will report directly to the business owners and help shape the long-term operational strategy by implementing scalable systems, driving continuous improvement, and ensuring high standards of customer service and operational excellence across all operational functions. Key Responsibilities of the Head of Operations: Lead and develop the end-to-end logistics, warehousing, (including pick and pack), and transport strategy, ensuring alignment with broader business goals Oversee operations at the Chelmsford warehouse, Colchester HQ and other operational sites as required. Full responsibility for the transport fleet, including driver supervision, vehicle compliance, cost control, and route optimisation Maintain company compliance standards across fleet, warehouse, and regulatory areas, including health and safety, ISO, and annual audits Manage facilities operations, ensuring all sites are safe, functional, and fit for purpose Identify and deliver operational improvements through data-driven insights and system development Manage a team of up to thirty people during peak times. Lead, coach, and develop cross-functional teams to deliver high performance and a culture of ownership and accountability Monitor key KPIs and performance metrics, ensuring service levels are met while driving productivity and cost-effectiveness Skills and Experience: Proven leadership and stakeholder management experience at all levels Comprehensive experience in managing fast-paced pick and pack warehouse operations A sound understanding of fleet operations, compliance, and transport planning An understanding of fundamental profit and loss Experience managing facilities, audits, and company-wide health and safety procedures A structured, analytical mindset with strong command of KPIs and performance data A mix of strategic thinking and operational involvement as needed Excellent planning, communication, and organisational skills A Transport Manager CPC qualification (desirable but not essential) About the Company: With more than 50 years of experience, this respected family-run business with its Head Office in Colchester and Distribution Centre in Chelmsford has earned a strong reputation for supplying high-quality educational products to schools and colleges throughout the South East. Built on service, trust, and family values, the business continues to grow and modernise while offering a stable and rewarding environment for ambitious professionals looking to make a lasting contribution. Interested? If you think you re right for this Head of Operations role, then click the Apply Now button, send us your CV and we ll consider you for the first round of interviews.
Job Title: Financial Controls Manager Location: Preston, Glasgow or Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £64,000+ depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you'll be doing: You'll own the delivery and continuous improvement of accurate and efficient financial processes within business ERP systems, ensuring robust financial controls are maintained. You'll lead the application and development of financial control frameworks, advising stakeholders across multiple teams and business units on policies, procedures, and compliance. You'll take responsibility for resolving complex financial transaction queries and driving efficiency across process workflows. You'll manage and review transactional activities to ensure data accuracy, quality, compliance, and process assurance, applying expert judgement where required. You'll drive the design and enhancement of financial control processes to support evolving business needs and regulatory requirements. You'll prepare, analyse and present comprehensive reports and tailored insights to senior stakeholders to support strategic decision -making. You'll plan and oversee the coordination of data collection and reporting activities across multiple stakeholders and finance functions. You'll manage a small team, providing guidance and support to ensure high-quality delivery of business process inputs and outputs across various finance toolsets. You'll lead preparation for and engagement with internal and external audits, supporting management review sessions and root cause analysis to implement continuous improvements. Core duties: Professionally qualified accountant (ACA, ACCA, CIMA) An understanding of finance systems, and how they can be optimised within end-to-end processes Comprehensive knowledge of core finance processes Clear understanding of how effective financial controls are applied and maintained across key processes Background in audit or experience supporting audit activity is beneficial Experience of using SAP and associated reporting tools - advantageous Experience of Record to Report (R2R) and Procure to Pay (P2P) finance processes - beneficial The Finance Team: This role sits within the Financial Control & Systems Capability Centre at Head Office, supporting the Maritime and Land sector. Reporting to the Senior Finance Controller, it presents an excellent opportunity to take ownership of key financial controls and lead improvements that enhance process accuracy and efficiency. You will have increased responsibility for influencing strategic finance activities and collaborating with a wide range of stakeholders across multiple Lines of Business, finance teams, and external parties, including audit teams. It's an exciting time for Finance at BAE Systems, as we continue to modernise and improve how we work as a function, to deliver increased value and drive performance of the business. As the Maritime & Land Financial Control Capability Centre continues to evolve, this role is ideal for an adaptable and proactive individual who thrives on driving change and delivering value. You will lead a small team, play a pivotal role in shaping financial control frameworks, and have broad exposure to both operational delivery and strategic finance initiatives . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Mar 25, 2026
Full time
Job Title: Financial Controls Manager Location: Preston, Glasgow or Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £64,000+ depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you'll be doing: You'll own the delivery and continuous improvement of accurate and efficient financial processes within business ERP systems, ensuring robust financial controls are maintained. You'll lead the application and development of financial control frameworks, advising stakeholders across multiple teams and business units on policies, procedures, and compliance. You'll take responsibility for resolving complex financial transaction queries and driving efficiency across process workflows. You'll manage and review transactional activities to ensure data accuracy, quality, compliance, and process assurance, applying expert judgement where required. You'll drive the design and enhancement of financial control processes to support evolving business needs and regulatory requirements. You'll prepare, analyse and present comprehensive reports and tailored insights to senior stakeholders to support strategic decision -making. You'll plan and oversee the coordination of data collection and reporting activities across multiple stakeholders and finance functions. You'll manage a small team, providing guidance and support to ensure high-quality delivery of business process inputs and outputs across various finance toolsets. You'll lead preparation for and engagement with internal and external audits, supporting management review sessions and root cause analysis to implement continuous improvements. Core duties: Professionally qualified accountant (ACA, ACCA, CIMA) An understanding of finance systems, and how they can be optimised within end-to-end processes Comprehensive knowledge of core finance processes Clear understanding of how effective financial controls are applied and maintained across key processes Background in audit or experience supporting audit activity is beneficial Experience of using SAP and associated reporting tools - advantageous Experience of Record to Report (R2R) and Procure to Pay (P2P) finance processes - beneficial The Finance Team: This role sits within the Financial Control & Systems Capability Centre at Head Office, supporting the Maritime and Land sector. Reporting to the Senior Finance Controller, it presents an excellent opportunity to take ownership of key financial controls and lead improvements that enhance process accuracy and efficiency. You will have increased responsibility for influencing strategic finance activities and collaborating with a wide range of stakeholders across multiple Lines of Business, finance teams, and external parties, including audit teams. It's an exciting time for Finance at BAE Systems, as we continue to modernise and improve how we work as a function, to deliver increased value and drive performance of the business. As the Maritime & Land Financial Control Capability Centre continues to evolve, this role is ideal for an adaptable and proactive individual who thrives on driving change and delivering value. You will lead a small team, play a pivotal role in shaping financial control frameworks, and have broad exposure to both operational delivery and strategic finance initiatives . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 31st March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Chief Operating Officer Location: UK -This role is a combination of working on customer sites, at our operational locations in Peterborough, Southampton and Runcorn and remote working. We're open on location for the right individual. Salary : Competitive About ICE With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment, supporting thousands of customer sites across sectors including retail, healthcare, logistics, manufacturing and education. We combine industry expertise with innovation - from traditional equipment to cutting-edge robotic cleaning solutions - while helping our customers meet their sustainability goals. As a fast-growing business, we offer real opportunity to shape strategy, drive change and make a lasting impact. The Role We're looking for a high-impact Chief Operating Officer to take ownership of operational performance across a fast-growing, market leading business. This is a pivotal executive role where you will shape and execute operational strategy, scale service delivery and drive performance across a complex, multi-site operation. Working closely with the senior leadership team, you will improve efficiency, enhance customer experience and support the next phase of growth with full accountability for delivering measurable results. Key Responsibilities Define and deliver operational strategy aligned to business growth Own service performance, KPIs and continuous improvement Act as senior escalation point for critical operational and customer issues Drive a culture of accountability, safety and operational excellence Lead the Service Delivery function through a team of managers Improve service quality, response times and customer satisfaction Use data and insight to identify risks, trends and opportunities Operational Oversight Hubs & Warehouse Own performance across regional hubs, ensuring efficiency, consistency and scalability Drive improvements in asset utilisation, inventory management and turnaround times Implement standardised processes for asset tracking, lifecycle management and quality control Field Engineering & Technical Services Lead nationwide field operations, ensuring high levels of productivity, safety and compliance Drive improvements in first-time fix rates, SLA performance and engineer utilisation Ensure consistent delivery of preventative maintenance, reactive repairs and compliance testing Helpdesk & Scheduling Oversee scheduling, resource planning and job allocation to maximise operational efficiency Improve response times, SLA adherence and customer communication Enhance systems and processes to increase visibility, accuracy and coordination Parts & Smartcall Ensure efficient parts supply, stock availability and supply chain performance Drive the development of Smartcall to improve remote diagnostics and reduce downtime Build strong supplier relationships to ensure cost control, quality and reliability Training & Development Own operational training strategy through the Training Service Delivery Managers Ensure workforce capability, compliance and ongoing technical development Align workforce development with operational goals and future business growth About You Proven senior operations leadership experience (COO/Operations Director level) Track record of improving performance, efficiency and scalability Strong commercial and strategic mindset Experience leading multi-site, service led operations Excellent leadership, communication and stakeholder management skills Experience in engineering, industrial cleaning equipment or service-based environments would be desirable Why Join ICE? Highly competitive salary package Employee benefits that work for you: ICE Cube (Reward Gateway) - discounts and perks Health Shield & Digital GP access Private medical insurance Life Assurance Enhanced company pension scheme Employee Assistance Programme Generous annual leave plus your birthday off each year Holiday Buy Back Scheme Long Service Awards Are you ready to make an impact? Join a market-leading, growing business where you'll shape operations, lead high-performing teams and play a pivotal role in driving the future success of our business! To Apply If you feel you are a suitable candidate and would like to work for ICE, please do not hesitate to apply.
Mar 25, 2026
Full time
Chief Operating Officer Location: UK -This role is a combination of working on customer sites, at our operational locations in Peterborough, Southampton and Runcorn and remote working. We're open on location for the right individual. Salary : Competitive About ICE With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment, supporting thousands of customer sites across sectors including retail, healthcare, logistics, manufacturing and education. We combine industry expertise with innovation - from traditional equipment to cutting-edge robotic cleaning solutions - while helping our customers meet their sustainability goals. As a fast-growing business, we offer real opportunity to shape strategy, drive change and make a lasting impact. The Role We're looking for a high-impact Chief Operating Officer to take ownership of operational performance across a fast-growing, market leading business. This is a pivotal executive role where you will shape and execute operational strategy, scale service delivery and drive performance across a complex, multi-site operation. Working closely with the senior leadership team, you will improve efficiency, enhance customer experience and support the next phase of growth with full accountability for delivering measurable results. Key Responsibilities Define and deliver operational strategy aligned to business growth Own service performance, KPIs and continuous improvement Act as senior escalation point for critical operational and customer issues Drive a culture of accountability, safety and operational excellence Lead the Service Delivery function through a team of managers Improve service quality, response times and customer satisfaction Use data and insight to identify risks, trends and opportunities Operational Oversight Hubs & Warehouse Own performance across regional hubs, ensuring efficiency, consistency and scalability Drive improvements in asset utilisation, inventory management and turnaround times Implement standardised processes for asset tracking, lifecycle management and quality control Field Engineering & Technical Services Lead nationwide field operations, ensuring high levels of productivity, safety and compliance Drive improvements in first-time fix rates, SLA performance and engineer utilisation Ensure consistent delivery of preventative maintenance, reactive repairs and compliance testing Helpdesk & Scheduling Oversee scheduling, resource planning and job allocation to maximise operational efficiency Improve response times, SLA adherence and customer communication Enhance systems and processes to increase visibility, accuracy and coordination Parts & Smartcall Ensure efficient parts supply, stock availability and supply chain performance Drive the development of Smartcall to improve remote diagnostics and reduce downtime Build strong supplier relationships to ensure cost control, quality and reliability Training & Development Own operational training strategy through the Training Service Delivery Managers Ensure workforce capability, compliance and ongoing technical development Align workforce development with operational goals and future business growth About You Proven senior operations leadership experience (COO/Operations Director level) Track record of improving performance, efficiency and scalability Strong commercial and strategic mindset Experience leading multi-site, service led operations Excellent leadership, communication and stakeholder management skills Experience in engineering, industrial cleaning equipment or service-based environments would be desirable Why Join ICE? Highly competitive salary package Employee benefits that work for you: ICE Cube (Reward Gateway) - discounts and perks Health Shield & Digital GP access Private medical insurance Life Assurance Enhanced company pension scheme Employee Assistance Programme Generous annual leave plus your birthday off each year Holiday Buy Back Scheme Long Service Awards Are you ready to make an impact? Join a market-leading, growing business where you'll shape operations, lead high-performing teams and play a pivotal role in driving the future success of our business! To Apply If you feel you are a suitable candidate and would like to work for ICE, please do not hesitate to apply.
About the Role We are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service).You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their KPIs, this role is ideal for you. Key Responsibilities Team Leadership Lead, motivate, and coach a team of 6 sales and account management professionals. Run daily stand-ups, morning meetings, and engagement sessions to keep the team aligned and energized. Oversee phone activity, ensuring target dial rates, talk times, and daily outreach routines are met. Conduct call monitoring and quality assurance checks to maintain high standards for compliance, tone, and commercial effectiveness. Performance & KPI Management Monitor and report on key metrics including conversion rates, call volumes, retention targets, and customer satisfaction. Maintain visibility of team performance, providing coaching to address gaps and celebrate achievements. Ensure accurate data entry in CRM systems, including pipeline data and account notes. Sales & Service Excellence Manage the end-to-end customer lifecycle, ensuring smooth handoffs between sales and account management. Act as an escalation point for complex customer queries, sales objections, or retention conversations. Support revenue growth by identifying cross-sell and upsell opportunities during account management calls. Coaching & Development Conduct regular call listening, side-by-side coaching, and 1-to-1 feedback sessions. Coordinate onboarding for new team members to ensure a smooth ramp-up on the phones. Foster a culture of resilience, discipline, and continuous improvement across the desk. Skills & Experience Proven management experience in a call centre, sales desk, or team leader role in a high-velocity, phone-based environment. Strong people leadership skills with a track record of coaching and motivating phone-based teams. Metric-driven mindset with knowledge of commercial KPIs, sales funnels, and customer success principles. Excellent communication skills, able to handle escalations calmly and command attention. Highly organised, able to manage multiple priorities in a fast-paced environment. Tech-savvy, proficient in CRM systems and data dashboards to make informed decisions. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Mar 25, 2026
Full time
About the Role We are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service).You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their KPIs, this role is ideal for you. Key Responsibilities Team Leadership Lead, motivate, and coach a team of 6 sales and account management professionals. Run daily stand-ups, morning meetings, and engagement sessions to keep the team aligned and energized. Oversee phone activity, ensuring target dial rates, talk times, and daily outreach routines are met. Conduct call monitoring and quality assurance checks to maintain high standards for compliance, tone, and commercial effectiveness. Performance & KPI Management Monitor and report on key metrics including conversion rates, call volumes, retention targets, and customer satisfaction. Maintain visibility of team performance, providing coaching to address gaps and celebrate achievements. Ensure accurate data entry in CRM systems, including pipeline data and account notes. Sales & Service Excellence Manage the end-to-end customer lifecycle, ensuring smooth handoffs between sales and account management. Act as an escalation point for complex customer queries, sales objections, or retention conversations. Support revenue growth by identifying cross-sell and upsell opportunities during account management calls. Coaching & Development Conduct regular call listening, side-by-side coaching, and 1-to-1 feedback sessions. Coordinate onboarding for new team members to ensure a smooth ramp-up on the phones. Foster a culture of resilience, discipline, and continuous improvement across the desk. Skills & Experience Proven management experience in a call centre, sales desk, or team leader role in a high-velocity, phone-based environment. Strong people leadership skills with a track record of coaching and motivating phone-based teams. Metric-driven mindset with knowledge of commercial KPIs, sales funnels, and customer success principles. Excellent communication skills, able to handle escalations calmly and command attention. Highly organised, able to manage multiple priorities in a fast-paced environment. Tech-savvy, proficient in CRM systems and data dashboards to make informed decisions. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Materials Planner - FMCG Our client, an expert in manufacturing cleaning products, known for delivering reliable, high-quality services across residential and commercial spaces are currently looking for a Materials Planner. This is a full time role based in Thetford working Monday Friday. Key Skills & Experience: Excellent organisation, forward planning, negotiation and persuasive skills to meet deadlines. Build effective relationships with strong problem solving and influencing skills. Proven numerical and statistical ability, good literacy skills, IT literate including MS Office suite and ERP systems experience. Ability to prioritise and manage an everchanging workload. Has a hands-on proactive attitude and a go-look-see style. Excellent communicator to senior management and across departments in effective verbal and written communication. FMCG experience, a minimum of 2 years experience within a planning or purchasing function. Advanced excel skills. Demonstrable team building and development skills. Key Duties: Converting production plan into material requirement for all packaging components. Placing orders taking into account stock levels, lead times, costs and scrap factors. Maintaining adequate stock levels in line with order book, historical ordering pattern and line performances. Ensuring orders are aligned with goods inwards and store managers. Daily management of bottle orders and bottle stocks. Managing key suppliers and staying in regular contact to ensure delivery dates are on target. Communicates any material issues and aligning with production/senior planner if there is any impact. Owning forward packaging and consumables procurement plan. Liasing with Warehouse Manager regarding shelf life and slow-moving stock to minimise any potential write-off and damages. Assisting in the transition to D365 from the existing Dynamics ERP system within the next 6 months, ensuring all master data related to planning is accurate and reflects OEE and demonstrable performance. For further details, please forward a copy of your CV today Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
Mar 25, 2026
Full time
Materials Planner - FMCG Our client, an expert in manufacturing cleaning products, known for delivering reliable, high-quality services across residential and commercial spaces are currently looking for a Materials Planner. This is a full time role based in Thetford working Monday Friday. Key Skills & Experience: Excellent organisation, forward planning, negotiation and persuasive skills to meet deadlines. Build effective relationships with strong problem solving and influencing skills. Proven numerical and statistical ability, good literacy skills, IT literate including MS Office suite and ERP systems experience. Ability to prioritise and manage an everchanging workload. Has a hands-on proactive attitude and a go-look-see style. Excellent communicator to senior management and across departments in effective verbal and written communication. FMCG experience, a minimum of 2 years experience within a planning or purchasing function. Advanced excel skills. Demonstrable team building and development skills. Key Duties: Converting production plan into material requirement for all packaging components. Placing orders taking into account stock levels, lead times, costs and scrap factors. Maintaining adequate stock levels in line with order book, historical ordering pattern and line performances. Ensuring orders are aligned with goods inwards and store managers. Daily management of bottle orders and bottle stocks. Managing key suppliers and staying in regular contact to ensure delivery dates are on target. Communicates any material issues and aligning with production/senior planner if there is any impact. Owning forward packaging and consumables procurement plan. Liasing with Warehouse Manager regarding shelf life and slow-moving stock to minimise any potential write-off and damages. Assisting in the transition to D365 from the existing Dynamics ERP system within the next 6 months, ensuring all master data related to planning is accurate and reflects OEE and demonstrable performance. For further details, please forward a copy of your CV today Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
The Permanent Division of Robert Half is currently recruiting for a Financial Controller on behalf of a Large Financial Services client with offices in Northampton. The Role As Financial Controller you will support the Finance Director and oversee all finance and payroll activity,. You will help to prepare all internal and external financial reporting as well as providing expert timely and insightful financial analysis, to support the business in maximising profitability and efficiency. Day to day duties will consist of: Prepare monthly management accounts and other financial reports including budgets and KPIs. Produce high quality monthly consolidated and entity management accounts, ensuring compliance with UK GAAP, to agreed deadlines with supporting operational analysis. Undertake analysis as required on company performance, highlighting areas of concern or risk. Develop analysis as required to support the development and subsequent measurement of sales strategies. Manage forecasts for the annual business plan and report monthly cost actuals against business plans. Present reports to senior management to assist with business planning and decision making and goal achievement. Oversight of AP and AR P+L Reviews Payroll Processing Team Management Your Profile You will be a Qualified Accountant ideally from within a Practice environment with prior experience working in a Finance Manager or Financial Controller position and with experience of producing monthly consolidated management accounts for a group of companies. In addition you will have strong reporting and process improvement exposure with knowledge of budgeting, forecasting and performance/risk analysis This is an excellent Senior Opportunity within a fast paced, growing organisation. Salary and Benefits Role of Financial Controller is working on a 5 days a week basis in the office in Northampton from their impressive offices and is paying £70-100K + Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Mar 25, 2026
Full time
The Permanent Division of Robert Half is currently recruiting for a Financial Controller on behalf of a Large Financial Services client with offices in Northampton. The Role As Financial Controller you will support the Finance Director and oversee all finance and payroll activity,. You will help to prepare all internal and external financial reporting as well as providing expert timely and insightful financial analysis, to support the business in maximising profitability and efficiency. Day to day duties will consist of: Prepare monthly management accounts and other financial reports including budgets and KPIs. Produce high quality monthly consolidated and entity management accounts, ensuring compliance with UK GAAP, to agreed deadlines with supporting operational analysis. Undertake analysis as required on company performance, highlighting areas of concern or risk. Develop analysis as required to support the development and subsequent measurement of sales strategies. Manage forecasts for the annual business plan and report monthly cost actuals against business plans. Present reports to senior management to assist with business planning and decision making and goal achievement. Oversight of AP and AR P+L Reviews Payroll Processing Team Management Your Profile You will be a Qualified Accountant ideally from within a Practice environment with prior experience working in a Finance Manager or Financial Controller position and with experience of producing monthly consolidated management accounts for a group of companies. In addition you will have strong reporting and process improvement exposure with knowledge of budgeting, forecasting and performance/risk analysis This is an excellent Senior Opportunity within a fast paced, growing organisation. Salary and Benefits Role of Financial Controller is working on a 5 days a week basis in the office in Northampton from their impressive offices and is paying £70-100K + Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
In their search for a new Head of Financial Planning and Analysis on a permanent basis, The National Archives are partnering with Roberson Bell. The Organisation The National Archives is home to 1,000 years of our nation's histories, from Domesday to Downing Street tweets, our vast collection of archival treasures is as varied as it is inspiring. Our mission is to collect and preserve the public record, to connect citizens with their history through unrivalled collections and to partner with archives everywhere. In 2038 we will celebrate the bicentenary of the founding of the Public Record Office, and our 2038 vision is for The National Archives to be the living digital archive of the state. With a highly motivated and engaged staff of around 650 based in a beautiful setting in Kew, The National Archives is a surprising and inspirational mixture of talents, from their world-leading experts in history, digital, technology, and conservation to their impressive operational teams delivering public services and providing leadership for the archives sector. The role Operating within the Finance and Performance Directorate, as Head of Financial Planning and Analysis, you will lead the Finance Business Partner and Senior Management Accounts team. You will develop the financial planning and analysis capabilities of the team that will better support financial decision making across the organisation and effective risk management. You will lead on The National Archives' financial planning through Spending Reviews and Fiscal Events; ensuring these are reflected and managed internally through budgets, efficiencies and multi-year business planning. Other responsibilities include: Leading the Finance Business Partner and Senior Management Accounts team, providing clear direction, coaching, and support to ensure high-quality professional finance support and advice is provided to the organisation and development of team members. Deputising for the Finance Director as required and help lead the Finance and Performance team through periods of change. Leading The National Archives' financial planning at single-year and multi-year levels Spending Reviews and other fiscal events. Overseeing the annual business planning process to ensure an effective process that allocates budgets and defines key business priorities, and building financial modelling capabilities to support senior managers. Delivering timely and accurate management accounts and re-forecasts, presenting key insights and recommendations to the Executive Team, Board, and Committees. Acting as a Finance Business Partner, supporting Directorates and budget holders to ensure financial responsibilities are understood, business cases are robust, and governance processes are followed. Building strong relationships with internal and external stakeholders, including Directors, Heads of Department, and HM Treasury, ensuring finance is trusted and influences decision-making. Promoting and realising the benefits of our ERP system across Directorates and the wider finance function. Full details of the job role available in the candidate pack The successful candidate will Be qualified with CCAB, CIMA or equivalent with significant financial experience over an extended period of time, including experience in a relevant strategic financial role. Have significant experience of leading and motivating a team of finance professionals to deliver against their personal and team objectives and promote excellence. Will be an initiative-taking and an effective organiser, which will allow you to work fluidly in a demanding environment, remaining flexible at all times. Have the ability to influence and make impact at senior levels and across the organisation through excellent interpersonal and communication skills including building and maintaining networks and relationships. Have an excellent personal presentation and written communication skills, including the ability to put complex financial issues into plain language for non-specialist audiences and build this capability within the team. Adopt a collaborative approach to problem solving and the ability to consider a number of options and scenarios in order to achieve effective outcomes. Have strong analytical skills to identify and interpret trends and improve financial forecast data. Be able to lead, promote and embed the use and value of data and analytics. Be able to identify additional data sources and tools to support specific programmes or areas of spend. Keep abreast of any developments and changes, including changes in technology. Desirable criteria: Public sector experience and a strong understanding of the dynamics and differences of leading and working in the public sector. Location & Working Pattern This position will require the postholder to travel to our Kew site for a minimum of 60% of their working time. Closing date for applications: 29th March Applications will be under constant review before the closing date, so please apply via the link or contact Katie Moore at our retained search agent, Roberson Bell. Security & Eligibility Successful candidates must undergo a criminal record check and complete the baseline personnel security standard. Nationality requirements This job is b
Mar 25, 2026
Full time
In their search for a new Head of Financial Planning and Analysis on a permanent basis, The National Archives are partnering with Roberson Bell. The Organisation The National Archives is home to 1,000 years of our nation's histories, from Domesday to Downing Street tweets, our vast collection of archival treasures is as varied as it is inspiring. Our mission is to collect and preserve the public record, to connect citizens with their history through unrivalled collections and to partner with archives everywhere. In 2038 we will celebrate the bicentenary of the founding of the Public Record Office, and our 2038 vision is for The National Archives to be the living digital archive of the state. With a highly motivated and engaged staff of around 650 based in a beautiful setting in Kew, The National Archives is a surprising and inspirational mixture of talents, from their world-leading experts in history, digital, technology, and conservation to their impressive operational teams delivering public services and providing leadership for the archives sector. The role Operating within the Finance and Performance Directorate, as Head of Financial Planning and Analysis, you will lead the Finance Business Partner and Senior Management Accounts team. You will develop the financial planning and analysis capabilities of the team that will better support financial decision making across the organisation and effective risk management. You will lead on The National Archives' financial planning through Spending Reviews and Fiscal Events; ensuring these are reflected and managed internally through budgets, efficiencies and multi-year business planning. Other responsibilities include: Leading the Finance Business Partner and Senior Management Accounts team, providing clear direction, coaching, and support to ensure high-quality professional finance support and advice is provided to the organisation and development of team members. Deputising for the Finance Director as required and help lead the Finance and Performance team through periods of change. Leading The National Archives' financial planning at single-year and multi-year levels Spending Reviews and other fiscal events. Overseeing the annual business planning process to ensure an effective process that allocates budgets and defines key business priorities, and building financial modelling capabilities to support senior managers. Delivering timely and accurate management accounts and re-forecasts, presenting key insights and recommendations to the Executive Team, Board, and Committees. Acting as a Finance Business Partner, supporting Directorates and budget holders to ensure financial responsibilities are understood, business cases are robust, and governance processes are followed. Building strong relationships with internal and external stakeholders, including Directors, Heads of Department, and HM Treasury, ensuring finance is trusted and influences decision-making. Promoting and realising the benefits of our ERP system across Directorates and the wider finance function. Full details of the job role available in the candidate pack The successful candidate will Be qualified with CCAB, CIMA or equivalent with significant financial experience over an extended period of time, including experience in a relevant strategic financial role. Have significant experience of leading and motivating a team of finance professionals to deliver against their personal and team objectives and promote excellence. Will be an initiative-taking and an effective organiser, which will allow you to work fluidly in a demanding environment, remaining flexible at all times. Have the ability to influence and make impact at senior levels and across the organisation through excellent interpersonal and communication skills including building and maintaining networks and relationships. Have an excellent personal presentation and written communication skills, including the ability to put complex financial issues into plain language for non-specialist audiences and build this capability within the team. Adopt a collaborative approach to problem solving and the ability to consider a number of options and scenarios in order to achieve effective outcomes. Have strong analytical skills to identify and interpret trends and improve financial forecast data. Be able to lead, promote and embed the use and value of data and analytics. Be able to identify additional data sources and tools to support specific programmes or areas of spend. Keep abreast of any developments and changes, including changes in technology. Desirable criteria: Public sector experience and a strong understanding of the dynamics and differences of leading and working in the public sector. Location & Working Pattern This position will require the postholder to travel to our Kew site for a minimum of 60% of their working time. Closing date for applications: 29th March Applications will be under constant review before the closing date, so please apply via the link or contact Katie Moore at our retained search agent, Roberson Bell. Security & Eligibility Successful candidates must undergo a criminal record check and complete the baseline personnel security standard. Nationality requirements This job is b
Samaritans Training School - or STS for short - is our dedicated central training team who deliver high quality Samaritans training on behalf of branches and hubs. Our busy team delivers training to new and existing volunteers and staff members, throughout the year. We re looking for an experienced Training School Manager to lead our STS function. You ll oversee high-quality training delivery and facilitation, leading on quality assurance, continuous improvement and the ongoing development of training practice. As an experienced leader, you ll manage and develop our high-performing STS team, striving to ensure excellence in our training provision. You ll also be responsible for rota management and scheduling of training courses, balancing organisational priorities along with the performance and wellbeing of your team. You ll work closely with stakeholders across the organisation, including staff and volunteers, through building strong working relationships. You ll work to understand training and development needs, ensuing joined up learning design and delivery. If you re a strong leader with clear and positive communication skills, an aptitude for problem solving and experience in the operational delivery of training, this may be the role for you. Contract terms: £47,000 - £51,000 per annum, plus benefits Permanent Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences. Homebased contract In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month This role requires regular out of hours working to oversee evening training delivery. Travel to our office in Ewell (Surrey) for in-person meetings is also required. What you'll do: Lead the operational delivery of the Samaritans Training School, ensuring a high-quality virtual training provision Set and uphold standards of training delivery and facilitation across the Samaritans Training School Manage a high-preforming training team Support, coach and develop trainers to address skills gaps and drive continuous improvement Schedule training courses balancing trainer availability and resource Monitor and quality assess service delivery of training courses, using performance data and insight Ensure training delivery is in line with best practice Build strong relationships with staff, volunteers and other stakeholders What you ll bring: Proven experience leading the operational delivery of learning or onboarding training programmes Experience of working and delivering virtual training Excellent interpersonal skills, with the ability to communicate effectively both verbally and in written form Ability to write clear and concise reports and presentations Ability to manage multiple systems Experience in building rotas and scheduling Experience in managing, leading and developing a high performing team Strong customer service and stakeholder management skills, with the ability to build strong working relationships A training or facilitation qualification (desirable) Experience working with or managing volunteers, or within the charity sector (desirable) Please see Job Description and Person Specification Why Samaritans? At Samaritans, you ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. Apply now If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. Applications close: Sunday 12th April 2026. At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
Mar 25, 2026
Full time
Samaritans Training School - or STS for short - is our dedicated central training team who deliver high quality Samaritans training on behalf of branches and hubs. Our busy team delivers training to new and existing volunteers and staff members, throughout the year. We re looking for an experienced Training School Manager to lead our STS function. You ll oversee high-quality training delivery and facilitation, leading on quality assurance, continuous improvement and the ongoing development of training practice. As an experienced leader, you ll manage and develop our high-performing STS team, striving to ensure excellence in our training provision. You ll also be responsible for rota management and scheduling of training courses, balancing organisational priorities along with the performance and wellbeing of your team. You ll work closely with stakeholders across the organisation, including staff and volunteers, through building strong working relationships. You ll work to understand training and development needs, ensuing joined up learning design and delivery. If you re a strong leader with clear and positive communication skills, an aptitude for problem solving and experience in the operational delivery of training, this may be the role for you. Contract terms: £47,000 - £51,000 per annum, plus benefits Permanent Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences. Homebased contract In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month This role requires regular out of hours working to oversee evening training delivery. Travel to our office in Ewell (Surrey) for in-person meetings is also required. What you'll do: Lead the operational delivery of the Samaritans Training School, ensuring a high-quality virtual training provision Set and uphold standards of training delivery and facilitation across the Samaritans Training School Manage a high-preforming training team Support, coach and develop trainers to address skills gaps and drive continuous improvement Schedule training courses balancing trainer availability and resource Monitor and quality assess service delivery of training courses, using performance data and insight Ensure training delivery is in line with best practice Build strong relationships with staff, volunteers and other stakeholders What you ll bring: Proven experience leading the operational delivery of learning or onboarding training programmes Experience of working and delivering virtual training Excellent interpersonal skills, with the ability to communicate effectively both verbally and in written form Ability to write clear and concise reports and presentations Ability to manage multiple systems Experience in building rotas and scheduling Experience in managing, leading and developing a high performing team Strong customer service and stakeholder management skills, with the ability to build strong working relationships A training or facilitation qualification (desirable) Experience working with or managing volunteers, or within the charity sector (desirable) Please see Job Description and Person Specification Why Samaritans? At Samaritans, you ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. Apply now If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. Applications close: Sunday 12th April 2026. At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
At British Gypsum we're looking for a Plant Administrator to work in our Leadership Team helping to keep our business running smoothly. This is a varied and stand-alone role where you will truly be the heartbeat of our Barrow manufacturing plant. You'll not only be supporting our plant Leadership team, but also the wider operation, and you will truly become the go-to person for all things Barrow! This Plant Administrator will be a part of the Leadership team on site . It's a unique role where you will be given exposure to every department from Logistics, Production, Engineering and Quality as well as the SLT. You'll have a hunger to learn, and a drive to take ownership of your role. You'll be able to get results by bringing people together, influencing and challenging stakeholders, and meeting critical deadlines for monthly activity. British Gypsum is part of Saint-Gobain Interior Solutions (SGIS). Much of Britain has been built with British Gypsum. Gypsum is the vital raw material at the heart of our plaster and plasterboard, and much of it is mined, milled and made in Britain. We have been mining gypsum for more than 150 years, a heritage we're very proud of. This is a days-based role working Monday-Friday. Flexibility surrounding start and finish times can be discussed, along with occasional hybrid work to suit the needs of all. In return for your skills and experience we are offering a great salary, along with a bonus, and other benefits including healthcare options. What we're looking for: Demonstrable extensive experience in an administrative role, managing a variety of stakeholders and departments Ability to work under pressure and manage multiple simultaneous priorities A positive, can-do mindset as well as the ability to influence and challenge Strong attention to detail Tech-savvy - you'll be using a host of different software packages and will enjoy learning new systems and technology Experience in a unionised environment would be ideal, or in a manufacturing setting or similar What you will be doing: Acting as PA to the Plant Manager and supporting the Senior Leadership Team Working with data - you'll be responsible for inputting payroll information and month-end figures Updating HR systems, to include recruitment, absence, retirement etc Arranging meetings and events - travel, hotel reservations, managing diaries etc. Take ownership of the embedded canteen contract Are British Gypsum and Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Mar 25, 2026
Full time
At British Gypsum we're looking for a Plant Administrator to work in our Leadership Team helping to keep our business running smoothly. This is a varied and stand-alone role where you will truly be the heartbeat of our Barrow manufacturing plant. You'll not only be supporting our plant Leadership team, but also the wider operation, and you will truly become the go-to person for all things Barrow! This Plant Administrator will be a part of the Leadership team on site . It's a unique role where you will be given exposure to every department from Logistics, Production, Engineering and Quality as well as the SLT. You'll have a hunger to learn, and a drive to take ownership of your role. You'll be able to get results by bringing people together, influencing and challenging stakeholders, and meeting critical deadlines for monthly activity. British Gypsum is part of Saint-Gobain Interior Solutions (SGIS). Much of Britain has been built with British Gypsum. Gypsum is the vital raw material at the heart of our plaster and plasterboard, and much of it is mined, milled and made in Britain. We have been mining gypsum for more than 150 years, a heritage we're very proud of. This is a days-based role working Monday-Friday. Flexibility surrounding start and finish times can be discussed, along with occasional hybrid work to suit the needs of all. In return for your skills and experience we are offering a great salary, along with a bonus, and other benefits including healthcare options. What we're looking for: Demonstrable extensive experience in an administrative role, managing a variety of stakeholders and departments Ability to work under pressure and manage multiple simultaneous priorities A positive, can-do mindset as well as the ability to influence and challenge Strong attention to detail Tech-savvy - you'll be using a host of different software packages and will enjoy learning new systems and technology Experience in a unionised environment would be ideal, or in a manufacturing setting or similar What you will be doing: Acting as PA to the Plant Manager and supporting the Senior Leadership Team Working with data - you'll be responsible for inputting payroll information and month-end figures Updating HR systems, to include recruitment, absence, retirement etc Arranging meetings and events - travel, hotel reservations, managing diaries etc. Take ownership of the embedded canteen contract Are British Gypsum and Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Context and Purpose of the Role After five years of dedicated leadership, GROW s Managing Director is moving on. We are now seeking an exceptional, values-led leader to guide GROW through the next phase of our 2030 strategy and help realise our ambition to become a movement-shaping force within agroecology. GROW is entering a pivotal stage of growth. Our focus now is on strengthening team capacity, centring community voice, developing pathways to leadership and employment, deepening hyper-local networks, and contributing more visibly to the agroecology sector. With strong financial foundations, a committed team, and a long-standing partnership with a progressive secondary school, this is a rare opportunity to lead an organisation uniquely positioned at the intersection of farming, education, and community action. The Managing Director will provide clear strategic direction and overall leadership, ensuring GROW remains responsibly-governed, financially resilient, and grounded in its agroecological values. Working closely with the Board of Trustees, they will nurture and inspire a multidisciplinary team of 16 employees and freelancers, strengthen key partnerships, and guide the organisation s continued development and impact. Job Title: Managing Director Reports to: Board of Trustees Salary: £48,000-£53,000 per annum Contract: Permanent Hours: Full Time, 40 hours per week (9am-5pm with 1-hour paid lunch break) Location: Hybrid. Minimum 3 days a week on site at The Totteridge Academy, Barnet Lane, N20 8AZ (more days on site expected for the first 3-6 months) Pension: GROW participates in the National Employment Savings Trust (NEST) pension scheme and contributes 3%. Benefits: 30% off all GROW Farm produce, annual training budget, subsidised lunches, and a generous holiday allowance of 28 days plus bank holidays. Probation period: 6 months GROW is a site-based organisation, and our farm sits at the heart of everything we do. We are looking for a Managing Director who is as comfortable talking with students, volunteers and visitors as they are shaping strategy and leading the organisation s future. This is a role for a thoughtful, adaptable and hands-on leader who can hold the big picture while staying closely connected to our farm, outdoor programmes and the communities we work alongside. Leadership at GROW is practical, relational and rooted in place. One day you might be gathering feedback from our Student Board of Advisors, listening to how our programmes are working for the young people who shape them. The next, you might be at the farm stall chatting with local community members selling jars of GROW s homemade pickles. The Managing Director helps ensure that these everyday moments remain central to the organisation. The successful candidate will lead a small, committed team of 16 staff, nurturing a culture that is collaborative, knowledgeable and grounded in our values. They will guide GROW s strategic direction while staying attentive to the daily rhythms of farm and school life that make it a vibrant place for learning, growing and connection. Trustees recognise the breadth of this role and are committed to strengthening the organisation s operational capacity. An early priority for the new Managing Director will be to shape and secure support for an additional capacity-building role that complements their leadership and enables GROW to thrive in the years ahead. 1. Strategy, Governance & Risk Provide overall leadership and strategic development of the charity. Oversee and report on organisational performance to the Board of Trustees quarterly. Ensure charity policies and legal guidelines are up to date, clearly communicated, and embedded in everyday culture. Ensure statutory filings (e.g. Charity Commission, Companies House) are accurate and timely. Maintain and regularly review the organisational Risk Register and report key risks and mitigations to the Board. Ensure compliance with all relevant legislation, including charity law, employment law, data protection, health & safety, safeguarding, and environmental regulations. Lead on crisis management and serious incident reporting. Prepare high-quality written reports for Board and sub-committee meetings. Advise Trustees on strategic opportunities, risks, and sector trends. Support Trustee recruitment, induction, and development. Enable Trustees to fulfil their governance responsibilities effectively. Engage relevant professional expertise where appropriate to support decision making. 2. Operations, Education & Farm Ensure operational resilience, deputising and covering critical functions during staff absence. Work closely with Education Leads to develop the quality of our educational programmes, ensuring they align with agroecological principles. Ensure thorough Risk Assessments are completed, communicated, and implemented for all activities and programmes. Support the income generation strategy for the Farm. Support the Farm Manager with infrastructure development, including planning permission applications. 3. Finance & Fundraising Act as the main point of contact for the charity s accountants. Develop and oversee organisational budgets, leading annual budget-setting and ongoing monthly, quarterly, and forecast reviews. Develop and deliver the annual income generation and fundraising strategy with the Head of Fundraising. Oversee effective impact reporting with the Head of Fundraising. Develop and implement plans to improve cost-efficiency. Support the completion of large and complex fundraising bids. 4. Partnerships Act as the main point of contact for GROW s key partner, The Totteridge Academy (TTA), and the Academy Trust, United Learning, to ensure the partnership is effective and positive. Build and develop partnerships with schools, youth services, local authority, community growing networks and organisations to support the long-term development of educational programmes and participant recruitment and local environmental impact. 5. Marketing & Profile Oversee the charity s overall marketing and communications strategy. Retain strategic oversight of all core marketing and communications, including the press opportunities, charity s website, printed materials, and promotional content, ensuring that GROW s voice, values, and impact are communicated clearly and consistently. Build and enhance the charity s public profile through events, speaking engagements, and external representation. 6. People, HR & Safeguarding Manage and support the team to effectively perform their roles and develop within GROW, ensuring staff are fully trained and confident with organisational policies. Lead the recruitment and onboarding of all staff in line with Equality, Diversity & Inclusion and Safeguarding policies, and Safer Recruitment best practice. Act as the Designated Safeguarding Lead and ensure compliance with any safeguarding requirements set by partner school, The Totteridge Academy. Be rigorously mindful of child safeguarding at all times, embedding safeguarding policies in everyday culture and remain up to date with relevant legislation and training. Oversee HR processes including appraisals, performance management, and professional development. Develop progressive internal systems, policies, and training that promote a fair, inclusive, and supportive workplace, grounded in our agroecological principles. Ensuring the organisation is GDPR compliant and acts as the Data Protection Lead. 7. Values & Culture Act as a role model for GROW s guiding agroecological principles and organisational values in all internal and external relationships. Create a supportive, nurturing, high-trust culture in which staff and freelancers can thrive. Champion a culture of reflection, evaluation, and continuous improvement. Centre community voice in decision making, governance, and organisational strategy Direct reports: Farm Manager TTA Education Lead Senior Facilitator Head of Fundraising Freelance Programme Leads This job description is not exhaustive; as a small and evolving charity, flexibility is essential and all staff are expected to take a hands-on approach and support wider organisational needs where required. Person Specification Essential Personal Qualities Strong alignment with GROW s mission, agroecological principles, and organisational values. Ability to lead and nurture a strong, cohesive, and collaborative team intuitively and with empathy. Resilient and adaptable. Calm under pressure. Collaborative by nature and solution-focussed in approach. Strong commitment to inclusive working practices and social justice. Essential Experience Significant experience working in a Senior Leadership role within a not-for-profit, education, and/or environmental sectors. Experience of building and maintaining successful partnership work, for example with farms, schools, local authorities, funders, and/or community organisations. Significant experience of managing and developing staff and freelancers in a small team. . click apply for full job details
Mar 25, 2026
Full time
Context and Purpose of the Role After five years of dedicated leadership, GROW s Managing Director is moving on. We are now seeking an exceptional, values-led leader to guide GROW through the next phase of our 2030 strategy and help realise our ambition to become a movement-shaping force within agroecology. GROW is entering a pivotal stage of growth. Our focus now is on strengthening team capacity, centring community voice, developing pathways to leadership and employment, deepening hyper-local networks, and contributing more visibly to the agroecology sector. With strong financial foundations, a committed team, and a long-standing partnership with a progressive secondary school, this is a rare opportunity to lead an organisation uniquely positioned at the intersection of farming, education, and community action. The Managing Director will provide clear strategic direction and overall leadership, ensuring GROW remains responsibly-governed, financially resilient, and grounded in its agroecological values. Working closely with the Board of Trustees, they will nurture and inspire a multidisciplinary team of 16 employees and freelancers, strengthen key partnerships, and guide the organisation s continued development and impact. Job Title: Managing Director Reports to: Board of Trustees Salary: £48,000-£53,000 per annum Contract: Permanent Hours: Full Time, 40 hours per week (9am-5pm with 1-hour paid lunch break) Location: Hybrid. Minimum 3 days a week on site at The Totteridge Academy, Barnet Lane, N20 8AZ (more days on site expected for the first 3-6 months) Pension: GROW participates in the National Employment Savings Trust (NEST) pension scheme and contributes 3%. Benefits: 30% off all GROW Farm produce, annual training budget, subsidised lunches, and a generous holiday allowance of 28 days plus bank holidays. Probation period: 6 months GROW is a site-based organisation, and our farm sits at the heart of everything we do. We are looking for a Managing Director who is as comfortable talking with students, volunteers and visitors as they are shaping strategy and leading the organisation s future. This is a role for a thoughtful, adaptable and hands-on leader who can hold the big picture while staying closely connected to our farm, outdoor programmes and the communities we work alongside. Leadership at GROW is practical, relational and rooted in place. One day you might be gathering feedback from our Student Board of Advisors, listening to how our programmes are working for the young people who shape them. The next, you might be at the farm stall chatting with local community members selling jars of GROW s homemade pickles. The Managing Director helps ensure that these everyday moments remain central to the organisation. The successful candidate will lead a small, committed team of 16 staff, nurturing a culture that is collaborative, knowledgeable and grounded in our values. They will guide GROW s strategic direction while staying attentive to the daily rhythms of farm and school life that make it a vibrant place for learning, growing and connection. Trustees recognise the breadth of this role and are committed to strengthening the organisation s operational capacity. An early priority for the new Managing Director will be to shape and secure support for an additional capacity-building role that complements their leadership and enables GROW to thrive in the years ahead. 1. Strategy, Governance & Risk Provide overall leadership and strategic development of the charity. Oversee and report on organisational performance to the Board of Trustees quarterly. Ensure charity policies and legal guidelines are up to date, clearly communicated, and embedded in everyday culture. Ensure statutory filings (e.g. Charity Commission, Companies House) are accurate and timely. Maintain and regularly review the organisational Risk Register and report key risks and mitigations to the Board. Ensure compliance with all relevant legislation, including charity law, employment law, data protection, health & safety, safeguarding, and environmental regulations. Lead on crisis management and serious incident reporting. Prepare high-quality written reports for Board and sub-committee meetings. Advise Trustees on strategic opportunities, risks, and sector trends. Support Trustee recruitment, induction, and development. Enable Trustees to fulfil their governance responsibilities effectively. Engage relevant professional expertise where appropriate to support decision making. 2. Operations, Education & Farm Ensure operational resilience, deputising and covering critical functions during staff absence. Work closely with Education Leads to develop the quality of our educational programmes, ensuring they align with agroecological principles. Ensure thorough Risk Assessments are completed, communicated, and implemented for all activities and programmes. Support the income generation strategy for the Farm. Support the Farm Manager with infrastructure development, including planning permission applications. 3. Finance & Fundraising Act as the main point of contact for the charity s accountants. Develop and oversee organisational budgets, leading annual budget-setting and ongoing monthly, quarterly, and forecast reviews. Develop and deliver the annual income generation and fundraising strategy with the Head of Fundraising. Oversee effective impact reporting with the Head of Fundraising. Develop and implement plans to improve cost-efficiency. Support the completion of large and complex fundraising bids. 4. Partnerships Act as the main point of contact for GROW s key partner, The Totteridge Academy (TTA), and the Academy Trust, United Learning, to ensure the partnership is effective and positive. Build and develop partnerships with schools, youth services, local authority, community growing networks and organisations to support the long-term development of educational programmes and participant recruitment and local environmental impact. 5. Marketing & Profile Oversee the charity s overall marketing and communications strategy. Retain strategic oversight of all core marketing and communications, including the press opportunities, charity s website, printed materials, and promotional content, ensuring that GROW s voice, values, and impact are communicated clearly and consistently. Build and enhance the charity s public profile through events, speaking engagements, and external representation. 6. People, HR & Safeguarding Manage and support the team to effectively perform their roles and develop within GROW, ensuring staff are fully trained and confident with organisational policies. Lead the recruitment and onboarding of all staff in line with Equality, Diversity & Inclusion and Safeguarding policies, and Safer Recruitment best practice. Act as the Designated Safeguarding Lead and ensure compliance with any safeguarding requirements set by partner school, The Totteridge Academy. Be rigorously mindful of child safeguarding at all times, embedding safeguarding policies in everyday culture and remain up to date with relevant legislation and training. Oversee HR processes including appraisals, performance management, and professional development. Develop progressive internal systems, policies, and training that promote a fair, inclusive, and supportive workplace, grounded in our agroecological principles. Ensuring the organisation is GDPR compliant and acts as the Data Protection Lead. 7. Values & Culture Act as a role model for GROW s guiding agroecological principles and organisational values in all internal and external relationships. Create a supportive, nurturing, high-trust culture in which staff and freelancers can thrive. Champion a culture of reflection, evaluation, and continuous improvement. Centre community voice in decision making, governance, and organisational strategy Direct reports: Farm Manager TTA Education Lead Senior Facilitator Head of Fundraising Freelance Programme Leads This job description is not exhaustive; as a small and evolving charity, flexibility is essential and all staff are expected to take a hands-on approach and support wider organisational needs where required. Person Specification Essential Personal Qualities Strong alignment with GROW s mission, agroecological principles, and organisational values. Ability to lead and nurture a strong, cohesive, and collaborative team intuitively and with empathy. Resilient and adaptable. Calm under pressure. Collaborative by nature and solution-focussed in approach. Strong commitment to inclusive working practices and social justice. Essential Experience Significant experience working in a Senior Leadership role within a not-for-profit, education, and/or environmental sectors. Experience of building and maintaining successful partnership work, for example with farms, schools, local authorities, funders, and/or community organisations. Significant experience of managing and developing staff and freelancers in a small team. . click apply for full job details
We have an exciting opportunity for a dynamic Team Manager to support mobilisation of a brand-new pilot in North Essex. The service will provide targeted support to individuals who frequently present to A&E in mental health crisis, following self-harm, suicide attempt or suicidal ideation. You will provide operational leadership, clinical oversight, and partnership management to ensure service users receive evidence based, trauma informed and assertive support at the point of crisis and during follow-up in the community. The Role As team manager you will be responsible for the day to day running of the pilot. You will lead a small team to deliver high standards of practice, safe risk management, develop effective pathways between hospital and community teams, and maintain strong alignment with Phoenix Futures values and organisational priorities. You will have oversight of data quality, reporting and performance management in order to demonstrate the impact of the pilot to commissioners and wider stakeholders The pilot will focus on Colchester General Hospital A&E department, and the role will be based in our Colchester office, although travel may be required across North Essex to ensure effective service delivery. About you To join us a Service Manager you will need: Experience of working with people within a mental health/social work/substance use or similar field Experience of managing staff An understanding of the complex issues presented by individuals who use the service. The ability to build effective working relationships with other professionals (including mental health services, adult social care, treatment services) and to maintain the excellent reputation of Phoenix Futures across Essex and beyond. The ability to report performance data and information to managers and commissioners The ability to be innovative and flexible to meet the needs of the service Determined, with a drive to succeed and a willingness to learn Passionate and enthusiastic about making a real difference to the lives of people we support To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems Excellent communication skills, both written and verbal So, if you re seeking your next challenge as a Service Manager, please get in touch or apply today. Your Rewards Starting salary between £27,000 - 30,500 per annum (pro rata), dependent upon relevant qualifications Opportunity to access yearly salary increments (subject to appraisal), meaning potential salary increase up to £36,000 per annum, pro rata. Starting salary will be dependent on candidate and whether they hold relevant mental health or social care qualification. Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation 25 days annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) Benefits including season ticket loan, pension scheme and life assurance Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities Continuous training and career development via PXL our dedicated learning management system Access to a 24/7 Employee Assistance programme including telephone and online access A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better. We ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team. About Phoenix Futures Phoenix Futures Group is a charity with over 50 years experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional well-being. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency. We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity. Interview Process We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required. Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
Mar 25, 2026
Full time
We have an exciting opportunity for a dynamic Team Manager to support mobilisation of a brand-new pilot in North Essex. The service will provide targeted support to individuals who frequently present to A&E in mental health crisis, following self-harm, suicide attempt or suicidal ideation. You will provide operational leadership, clinical oversight, and partnership management to ensure service users receive evidence based, trauma informed and assertive support at the point of crisis and during follow-up in the community. The Role As team manager you will be responsible for the day to day running of the pilot. You will lead a small team to deliver high standards of practice, safe risk management, develop effective pathways between hospital and community teams, and maintain strong alignment with Phoenix Futures values and organisational priorities. You will have oversight of data quality, reporting and performance management in order to demonstrate the impact of the pilot to commissioners and wider stakeholders The pilot will focus on Colchester General Hospital A&E department, and the role will be based in our Colchester office, although travel may be required across North Essex to ensure effective service delivery. About you To join us a Service Manager you will need: Experience of working with people within a mental health/social work/substance use or similar field Experience of managing staff An understanding of the complex issues presented by individuals who use the service. The ability to build effective working relationships with other professionals (including mental health services, adult social care, treatment services) and to maintain the excellent reputation of Phoenix Futures across Essex and beyond. The ability to report performance data and information to managers and commissioners The ability to be innovative and flexible to meet the needs of the service Determined, with a drive to succeed and a willingness to learn Passionate and enthusiastic about making a real difference to the lives of people we support To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems Excellent communication skills, both written and verbal So, if you re seeking your next challenge as a Service Manager, please get in touch or apply today. Your Rewards Starting salary between £27,000 - 30,500 per annum (pro rata), dependent upon relevant qualifications Opportunity to access yearly salary increments (subject to appraisal), meaning potential salary increase up to £36,000 per annum, pro rata. Starting salary will be dependent on candidate and whether they hold relevant mental health or social care qualification. Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation 25 days annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) Benefits including season ticket loan, pension scheme and life assurance Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities Continuous training and career development via PXL our dedicated learning management system Access to a 24/7 Employee Assistance programme including telephone and online access A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better. We ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team. About Phoenix Futures Phoenix Futures Group is a charity with over 50 years experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional well-being. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency. We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity. Interview Process We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required. Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
Associate Director - Commercial Valuation Surveyor working in Manchester / hybrid Our client is a global commercial real estate organisation that now spans 120 locations across 20 countries. Due to continued growth, they are looking for a chartered Associate Director valuation surveyor to join the team in Manchester. Working in Manchester as part of the wider North West Valuation team.The role is biased towards loan security valuations covering a wide variety of commercial property and development land. There would also be an opportunity to become involved in their growing public sector valuation offer as well as to work for some private clients.You will play a crucial role in providing accurate and insightful valuations of the client's diverse portfolio of properties. The position offers a unique and exciting opportunity to work both with the expert team and the client's stakeholders to support informed decision-making and strategic planning. Your role will be to carry out valuation instructions efficiently and with a high degree of independence within the context of the wider Valuation Team. This will include the preparation of concise and accurate valuation reports ready for manager's review and sign-off. Other work includes public sector bodies, local authorities, developers, banks and other lending institutions. The role will include involvement in some of the region's most interesting and high-profile property instructions. The position is a hybrid role with at least 2 days in the office. Responsibilities • Property Valuation: Carry out accurate and reasoned valuations of assets, including land and buildings utilising industry-leading methodologies and valuation techniques. Ensure compliance with relevant RICS guidance, accounting standards, regulations, and best practices. • Market Analysis: Stay abreast of market trends, economic indicators, and regulatory changes impacting property values both nationally to help inform valuations. • Portfolio Advice: Collaborate with both the Property and Asset Management team to optimise the performance of the client's property portfolio. Work with colleagues to identify opportunities for asset enhancement, divestment, or acquisition based on thorough analysis and risk assessment. • Stakeholder Engagement: Build strong relationships with key stakeholders internally and externally. Communicate valuation findings effectively and contribute to strategic discussions related to property asset management. • Quality Assurance: Uphold the highest standards of accuracy, integrity, and professionalism in all valuation activities. Adhere to quality assurance protocols and industry best practices to ensure the reliability and credibility of valuation reports. Technical Skills • Proficiency in Microsoft Office 365 software • Proficiency in using valuation software, ideally including KEL and Argus Developer, although training in these applications can be provided where required Core Skills • A commercial and pragmatic approach to 'real world' business and property issues • Good organisational skills • Ability to manage multiple projects simultaneously while maintaining accuracy and attention to detail • A commitment to delivering high-quality work • Flexibility and resilience in working arrangements • Excellent report writing skills • Good data management skills • Strong collaboration skills • Ability to work to deadlines. RICS qualification needed, Mon-Fri 8.30-5pm You will receive an attractive salary, bonus, car allowance and scope for progression. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to or call us on If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 25, 2026
Full time
Associate Director - Commercial Valuation Surveyor working in Manchester / hybrid Our client is a global commercial real estate organisation that now spans 120 locations across 20 countries. Due to continued growth, they are looking for a chartered Associate Director valuation surveyor to join the team in Manchester. Working in Manchester as part of the wider North West Valuation team.The role is biased towards loan security valuations covering a wide variety of commercial property and development land. There would also be an opportunity to become involved in their growing public sector valuation offer as well as to work for some private clients.You will play a crucial role in providing accurate and insightful valuations of the client's diverse portfolio of properties. The position offers a unique and exciting opportunity to work both with the expert team and the client's stakeholders to support informed decision-making and strategic planning. Your role will be to carry out valuation instructions efficiently and with a high degree of independence within the context of the wider Valuation Team. This will include the preparation of concise and accurate valuation reports ready for manager's review and sign-off. Other work includes public sector bodies, local authorities, developers, banks and other lending institutions. The role will include involvement in some of the region's most interesting and high-profile property instructions. The position is a hybrid role with at least 2 days in the office. Responsibilities • Property Valuation: Carry out accurate and reasoned valuations of assets, including land and buildings utilising industry-leading methodologies and valuation techniques. Ensure compliance with relevant RICS guidance, accounting standards, regulations, and best practices. • Market Analysis: Stay abreast of market trends, economic indicators, and regulatory changes impacting property values both nationally to help inform valuations. • Portfolio Advice: Collaborate with both the Property and Asset Management team to optimise the performance of the client's property portfolio. Work with colleagues to identify opportunities for asset enhancement, divestment, or acquisition based on thorough analysis and risk assessment. • Stakeholder Engagement: Build strong relationships with key stakeholders internally and externally. Communicate valuation findings effectively and contribute to strategic discussions related to property asset management. • Quality Assurance: Uphold the highest standards of accuracy, integrity, and professionalism in all valuation activities. Adhere to quality assurance protocols and industry best practices to ensure the reliability and credibility of valuation reports. Technical Skills • Proficiency in Microsoft Office 365 software • Proficiency in using valuation software, ideally including KEL and Argus Developer, although training in these applications can be provided where required Core Skills • A commercial and pragmatic approach to 'real world' business and property issues • Good organisational skills • Ability to manage multiple projects simultaneously while maintaining accuracy and attention to detail • A commitment to delivering high-quality work • Flexibility and resilience in working arrangements • Excellent report writing skills • Good data management skills • Strong collaboration skills • Ability to work to deadlines. RICS qualification needed, Mon-Fri 8.30-5pm You will receive an attractive salary, bonus, car allowance and scope for progression. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to or call us on If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Campaign Manager to join our highly collaborative and agile Marketing team. You will be based both from our offices in Leeds and working remotely as part of our 'flex together' approach. In this fast-paced role you'll work with our wider Marketing team to develop, deliver, manage and measure effective cross-channel integrated marketing campaigns to engage and acquire customers and grow brand awareness in line with business targets, on time and within budget. Day to Day You'll Be: Responsible for the planning and implementation of integrated campaigns across a range of marketing channels to support revenue goals Responsible for driving strategic campaign development as well as managing tactical day-to-day campaign deliverables (using data to plan, test, execute, measure and refine) Coordinating campaign activity with the wider/global marketing team including website updates, social media Producing briefs on messaging, copy and creative where necessary Writing and proofing copy for campaign assets Responsible for ensuring that campaign performance is tracked accurately against targets Responsible for managing stakeholders for allocated campaigns, aligning expectations, providing timely updates, and negotiating plans to ensure departmental priorities and timelines remain coordinated across the organisation. Ensure each campaign has clear metrics to assess performance and ultimately return on investment and continually review and refine campaigns as needed to maximise returns Responsible for post campaign analysis, reporting on findings and making recommendations for key improvements & refinements to campaigns and strategic direction Management & control of allocated budgets for campaign activity and responsibility to ensure funds are used appropriately and effectively to deliver agreed targets & metrics Essential Skills & Experience: 2-5 years experience in similar role Strong multi-channel marketing campaigns skills Copywriting Analytical and metrics focused Good organisation skills and attention to detail Strong enthusiastic communicator Desirable Skills & Experience: Any experience working with a marketing automation platform such as Eloqua or Pardot would win you some brownie points but not essential as training will be provided. Experience of working in an FCA regulated environment. Desirable not essential experience working in a corporate environment. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Consultant, Marketing
Mar 25, 2026
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Campaign Manager to join our highly collaborative and agile Marketing team. You will be based both from our offices in Leeds and working remotely as part of our 'flex together' approach. In this fast-paced role you'll work with our wider Marketing team to develop, deliver, manage and measure effective cross-channel integrated marketing campaigns to engage and acquire customers and grow brand awareness in line with business targets, on time and within budget. Day to Day You'll Be: Responsible for the planning and implementation of integrated campaigns across a range of marketing channels to support revenue goals Responsible for driving strategic campaign development as well as managing tactical day-to-day campaign deliverables (using data to plan, test, execute, measure and refine) Coordinating campaign activity with the wider/global marketing team including website updates, social media Producing briefs on messaging, copy and creative where necessary Writing and proofing copy for campaign assets Responsible for ensuring that campaign performance is tracked accurately against targets Responsible for managing stakeholders for allocated campaigns, aligning expectations, providing timely updates, and negotiating plans to ensure departmental priorities and timelines remain coordinated across the organisation. Ensure each campaign has clear metrics to assess performance and ultimately return on investment and continually review and refine campaigns as needed to maximise returns Responsible for post campaign analysis, reporting on findings and making recommendations for key improvements & refinements to campaigns and strategic direction Management & control of allocated budgets for campaign activity and responsibility to ensure funds are used appropriately and effectively to deliver agreed targets & metrics Essential Skills & Experience: 2-5 years experience in similar role Strong multi-channel marketing campaigns skills Copywriting Analytical and metrics focused Good organisation skills and attention to detail Strong enthusiastic communicator Desirable Skills & Experience: Any experience working with a marketing automation platform such as Eloqua or Pardot would win you some brownie points but not essential as training will be provided. Experience of working in an FCA regulated environment. Desirable not essential experience working in a corporate environment. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Consultant, Marketing
Handle Recruitment is seeking a Training Specialist to join our client's household brand supporting their Education & Advocacy function. West London Hybrid - Minimum 2 Days in Office (Field-Based Role) Up to £35,000 based on experience Job Summary Support the Education & Advocacy Manager in elevating store performance and customer experience by designing and delivering impactful product and sales training programmes. This role will increase the volume and quality of training initiatives across the year, driving improved advocacy, engagement, and sales performance. Key Responsibilities Training Delivery & Events: Host engaging training seminars for internal teams and Retail Sales Assistants (RSAs). Support Area Managers with territory-based initiatives and assist at retailer and consumer events as a brand ambassador. Programme Development: Design, develop, and deliver training programmes for Retail Sales Assistants, own store sales teams, delivery teams, and head office staff. Create compelling presentations, manuals, and visual materials. Planning & Coordination: Plan and organise training seminars, including travel and accommodation logistics. Support the management of head office training events. Digital & Content Management: Manage and maintain the training app used by retail and internal teams, ensuring content remains accurate and engaging. Analysis & Reporting: Analyse mystery shop results and performance data to identify advocacy and training gaps. Provide recommendations and measure programme impact through reporting on attendance, feedback, and outcomes. Additional Duties: Support ad-hoc projects as required by the Education & Advocacy Manager. Skills & Experience Experience delivering product and sales training presentations Strong communication and presentation skills Ability to design engaging training materials Organised, proactive, and adaptable Confident working with varied audiences Creative thinker with fresh ideas Passion for helping others learn and develop Reporting & Location Reports to the Education & Advocacy Manager Minimum 2 days office-based, with the remainder field-based UK and international travel required Flexible working required in line with training schedules Benefits KPI-based bonus 25 days holiday Life insurance & contributory pension Private medical insurance Team-building, social events, staff purchase scheme, early Friday finishes Training and career development Apply below today to proceed your application! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
Mar 25, 2026
Full time
Handle Recruitment is seeking a Training Specialist to join our client's household brand supporting their Education & Advocacy function. West London Hybrid - Minimum 2 Days in Office (Field-Based Role) Up to £35,000 based on experience Job Summary Support the Education & Advocacy Manager in elevating store performance and customer experience by designing and delivering impactful product and sales training programmes. This role will increase the volume and quality of training initiatives across the year, driving improved advocacy, engagement, and sales performance. Key Responsibilities Training Delivery & Events: Host engaging training seminars for internal teams and Retail Sales Assistants (RSAs). Support Area Managers with territory-based initiatives and assist at retailer and consumer events as a brand ambassador. Programme Development: Design, develop, and deliver training programmes for Retail Sales Assistants, own store sales teams, delivery teams, and head office staff. Create compelling presentations, manuals, and visual materials. Planning & Coordination: Plan and organise training seminars, including travel and accommodation logistics. Support the management of head office training events. Digital & Content Management: Manage and maintain the training app used by retail and internal teams, ensuring content remains accurate and engaging. Analysis & Reporting: Analyse mystery shop results and performance data to identify advocacy and training gaps. Provide recommendations and measure programme impact through reporting on attendance, feedback, and outcomes. Additional Duties: Support ad-hoc projects as required by the Education & Advocacy Manager. Skills & Experience Experience delivering product and sales training presentations Strong communication and presentation skills Ability to design engaging training materials Organised, proactive, and adaptable Confident working with varied audiences Creative thinker with fresh ideas Passion for helping others learn and develop Reporting & Location Reports to the Education & Advocacy Manager Minimum 2 days office-based, with the remainder field-based UK and international travel required Flexible working required in line with training schedules Benefits KPI-based bonus 25 days holiday Life insurance & contributory pension Private medical insurance Team-building, social events, staff purchase scheme, early Friday finishes Training and career development Apply below today to proceed your application! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
The Human Resources Business Partner will lead all aspects of HR across ParalympicsGB and oversee the design, coordination, and delivery of learning and development (L&D) for a workforce of approximately 50 employees. REPORTS TO: Head of Governance, Planning, and Risk TYPE OF CONTRACT: 12-Month Fixed Term SALARY BAND: £54,000 - £60,000 (Pro Rata) dependent on professional qualifications and experience HOURS OF WORK: Part-Time, 22.5 hours per week (0.6 FTE). Fixed Working Days Tuesday, Wednesday, Thursday. LOCATION: London (Hybrid arrangements available in line with organisational policy). This role is central to ensuring that ParalympicsGB maintains a positive, high performing culture, underpinned by effective people management, robust HR processes, and meaningful development opportunities for all staff. Working three days per week (0.6 FTE), the postholder will act as the organisation s primary HR contact, providing expert guidance to Directors, Heads of Department and Managers, and ensuring compliance with current UK employment legislation and best practice, supported by continuous professional development. KEY RESPONSIBILITIES: Human Resources Management Serve as the first point of contact for all HR matters across the organisation, providing expert advice and support to managers on: employee relations, performance, conduct, absence, wellbeing, family-friendly accommodations (e.g. flexible working requests). Manage HR casework as it arises, ensuring timely, fair and legally compliant resolution. Ensure compliance with employment law, safeguarding requirements and internal governance standards; appropriately maintaining and updating HR policies, procedures, and employee records. Oversee recruitment and onboarding processes, ensuring a positive and inclusive candidate experience. Support organisational initiatives related to inclusion, diversity, equality and accessibility. Support organisational change as required, ensuring effective communication and engagement throughout. Proactively maintain awareness of legislative changes and HR best practice through continuous professional development, sharing implications and recommendations with leadership. Line Management of the Recruitment and Corporate Services Officer. Reward and Job Evaluation Understand, evaluate and advise on benefits and reward packages, ensuring they remain competitive, equitable and aligned to organisational values. Contribute to job evaluation processes and develop/update job descriptions in line with market expectations and internal consistency. Performance Framework Administration Lead the administration and continuous improvement of ParalympicsGB s performance management framework. Ensure Directors, Heads of Department and Managers conduct regular performance conversations with their teams. Provide guidance and training to managers on effective performance management, including standards and tools for high-quality objective setting, mid-year check-ins and year-end reviews. Monitor and assure the quality of objectives and performance review conversations, ensuring fairness, consistency and alignment to organisational goals. Collect and analyse performance data to identify trends and improvement opportunities. Report performance insights and recommendations to senior leadership and inform succession and L&D priorities. Learning and Development Oversee delivery of an annual learning and development programme for all staff in partnership with senior leadership and the Corporate Services team. Ensure every employee has an up-to-date individual learning and development plan. Identify organisational training needs and coordinate workshops, training sessions, and development opportunities; sourcing appropriate internal or external solutions as needed, supported by the Corporate Services team. Evaluate the impact of L&D initiatives and recommend improvements. People, Culture and Organisational Development Contribute to initiatives that strengthen organisational culture, staff engagement and wellbeing. Support workforce planning and organisational development projects. Promote ParalympicsGB s values and commitment to a positive, inclusive working environment. PERSON SPECIFICATION: Knowledge, Skills, and Experience Essential A recognised HR qualification (e.g., CIPD Level 5 or above). Significant experience in a similar HR Business Partner or HR Business Partner/L&D combined role. Strong knowledge of UK employment law and HR best practice. Experience managing employee relations cases with confidence and professionalism. Demonstrated ability to design and deliver learning and development programmes. Experience administering a performance framework and supporting managers to set high-quality objectives and conduct effective reviews. Desirable Experience working in a charity, sport, or high performance environment. Knowledge of safeguarding and wellbeing frameworks. Experience supporting organisational culture or change initiatives. Expertise in inclusion, diversity, equality and accessibility strategies (policy, training and measurement). Experience designing and implementing quality assurance processes for performance management. Experience with reward and benefits evaluation, market benchmarking and job evaluation methodologies. Behavioural Competencies and Qualities Excellent interpersonal, communication and influencing skills. Strong organisational skills and attention to detail. Ability to work independently and manage competing priorities. Ability to operate with absolute discretion on confidential matters, with an understanding of when to escalate issues as appropriate Committed, enthusiastic and motivated Willingness and desire to entertain new ideas and seize opportunities Willingness to accept and encourage constructive challenges A willingness to do what is needed to get the job done This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties. VALUES ParalympicsGB is an organisation with a unique role and key responsibilities within the UK high performance system. Delivery of our ambitions very much relies on both working in partnership with others, and by focusing on our two strategic priorities: taking the best prepared team to each summer and winter Games and inspiring social change. As an organisation we are committed to three values: excellence, respect, and integrity. Every ParalympicsGB member is expected to adhere to: Excellence Everything we do reflects our ambition to be world leading. We care deeply about what we do and bring a flexible, positive, and progressive approach to our interactions with others. Like the athletes that we support, we will always challenge ourselves and others to do better. Respect Our relationships with each other, our partners and the wider community are based on respect, trust, and a deep-seated belief in diversity, inclusion, and the value of our differences. Integrity We demand the highest standards from ourselves and others, seeking always to do the right thing and to engage with openness and transparency in all that we do.
Mar 25, 2026
Full time
The Human Resources Business Partner will lead all aspects of HR across ParalympicsGB and oversee the design, coordination, and delivery of learning and development (L&D) for a workforce of approximately 50 employees. REPORTS TO: Head of Governance, Planning, and Risk TYPE OF CONTRACT: 12-Month Fixed Term SALARY BAND: £54,000 - £60,000 (Pro Rata) dependent on professional qualifications and experience HOURS OF WORK: Part-Time, 22.5 hours per week (0.6 FTE). Fixed Working Days Tuesday, Wednesday, Thursday. LOCATION: London (Hybrid arrangements available in line with organisational policy). This role is central to ensuring that ParalympicsGB maintains a positive, high performing culture, underpinned by effective people management, robust HR processes, and meaningful development opportunities for all staff. Working three days per week (0.6 FTE), the postholder will act as the organisation s primary HR contact, providing expert guidance to Directors, Heads of Department and Managers, and ensuring compliance with current UK employment legislation and best practice, supported by continuous professional development. KEY RESPONSIBILITIES: Human Resources Management Serve as the first point of contact for all HR matters across the organisation, providing expert advice and support to managers on: employee relations, performance, conduct, absence, wellbeing, family-friendly accommodations (e.g. flexible working requests). Manage HR casework as it arises, ensuring timely, fair and legally compliant resolution. Ensure compliance with employment law, safeguarding requirements and internal governance standards; appropriately maintaining and updating HR policies, procedures, and employee records. Oversee recruitment and onboarding processes, ensuring a positive and inclusive candidate experience. Support organisational initiatives related to inclusion, diversity, equality and accessibility. Support organisational change as required, ensuring effective communication and engagement throughout. Proactively maintain awareness of legislative changes and HR best practice through continuous professional development, sharing implications and recommendations with leadership. Line Management of the Recruitment and Corporate Services Officer. Reward and Job Evaluation Understand, evaluate and advise on benefits and reward packages, ensuring they remain competitive, equitable and aligned to organisational values. Contribute to job evaluation processes and develop/update job descriptions in line with market expectations and internal consistency. Performance Framework Administration Lead the administration and continuous improvement of ParalympicsGB s performance management framework. Ensure Directors, Heads of Department and Managers conduct regular performance conversations with their teams. Provide guidance and training to managers on effective performance management, including standards and tools for high-quality objective setting, mid-year check-ins and year-end reviews. Monitor and assure the quality of objectives and performance review conversations, ensuring fairness, consistency and alignment to organisational goals. Collect and analyse performance data to identify trends and improvement opportunities. Report performance insights and recommendations to senior leadership and inform succession and L&D priorities. Learning and Development Oversee delivery of an annual learning and development programme for all staff in partnership with senior leadership and the Corporate Services team. Ensure every employee has an up-to-date individual learning and development plan. Identify organisational training needs and coordinate workshops, training sessions, and development opportunities; sourcing appropriate internal or external solutions as needed, supported by the Corporate Services team. Evaluate the impact of L&D initiatives and recommend improvements. People, Culture and Organisational Development Contribute to initiatives that strengthen organisational culture, staff engagement and wellbeing. Support workforce planning and organisational development projects. Promote ParalympicsGB s values and commitment to a positive, inclusive working environment. PERSON SPECIFICATION: Knowledge, Skills, and Experience Essential A recognised HR qualification (e.g., CIPD Level 5 or above). Significant experience in a similar HR Business Partner or HR Business Partner/L&D combined role. Strong knowledge of UK employment law and HR best practice. Experience managing employee relations cases with confidence and professionalism. Demonstrated ability to design and deliver learning and development programmes. Experience administering a performance framework and supporting managers to set high-quality objectives and conduct effective reviews. Desirable Experience working in a charity, sport, or high performance environment. Knowledge of safeguarding and wellbeing frameworks. Experience supporting organisational culture or change initiatives. Expertise in inclusion, diversity, equality and accessibility strategies (policy, training and measurement). Experience designing and implementing quality assurance processes for performance management. Experience with reward and benefits evaluation, market benchmarking and job evaluation methodologies. Behavioural Competencies and Qualities Excellent interpersonal, communication and influencing skills. Strong organisational skills and attention to detail. Ability to work independently and manage competing priorities. Ability to operate with absolute discretion on confidential matters, with an understanding of when to escalate issues as appropriate Committed, enthusiastic and motivated Willingness and desire to entertain new ideas and seize opportunities Willingness to accept and encourage constructive challenges A willingness to do what is needed to get the job done This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties. VALUES ParalympicsGB is an organisation with a unique role and key responsibilities within the UK high performance system. Delivery of our ambitions very much relies on both working in partnership with others, and by focusing on our two strategic priorities: taking the best prepared team to each summer and winter Games and inspiring social change. As an organisation we are committed to three values: excellence, respect, and integrity. Every ParalympicsGB member is expected to adhere to: Excellence Everything we do reflects our ambition to be world leading. We care deeply about what we do and bring a flexible, positive, and progressive approach to our interactions with others. Like the athletes that we support, we will always challenge ourselves and others to do better. Respect Our relationships with each other, our partners and the wider community are based on respect, trust, and a deep-seated belief in diversity, inclusion, and the value of our differences. Integrity We demand the highest standards from ourselves and others, seeking always to do the right thing and to engage with openness and transparency in all that we do.
Head of Sales (FCA Regulated) Birmingham Up to 100,000 + Bonus + Excellent Benefits We're partnering with an organisation seeking a commercially driven, data-led sales leader to transform and scale their sales operation. This is a rare opportunity to build on strong foundations, bring fresh ideas, and shape the future of a business with a clear vision and purpose. You'll take full ownership of a multi-million-pound telesales function, leading inbound and outbound teams while driving performance, efficiency, and customer outcomes in a highly regulated (FCA) environment. This role goes beyond "business as usual" you'll unify systems, optimise performance, and build a best-in-class telephony sales engine. Head of Sales Key Responsibilities: Provide leadership to managers and diverse professional teams across distinct sales units. Identify opportunities and develop plans to capitalise on them. Evaluate current sales systems and lead the migration to a unified platform to establish a common way of working. Identify pipeline issues and devise strategies to win market share from key competitors, along with building a best-in-class inbound and outbound sales teams. Partner with Marketing to optimise lead quality and reduce Cost Per Acquisition (CPA), and with Product to refine features and differentiation and ops to improve the internal sales systems and tools. Oversee a high-volume sales cycle where "speed to lead" is critical, along with developing an efficient outbound sales operation of qualified leads. Ensure every interaction meets the highest calibre of quality and adheres to FCA/FPCOB standards. Develop and implement the telesales strategy (inbound + outbound) aligned with the overall prepaid funeral plans business objectives. Set clear KPIs and performance standards covering call answer rate, speed-to-lead, lead-to-sale conversion, average revenue per sale, and cost per acquisition. Use data to monitor daily, weekly and monthly performance, identifying trends and implementing improvements to drive efficiency and sales effectiveness. Recruit, develop and retain a high-performing telesales team, including building future team capacity in line with revenue growth. Coach and empower team leaders to be strong people managers and commercial drivers. Drive a positive, high-performance culture focused on accountability, recognition and continuous improvement. Partner with Marketing to optimise lead flow, lead quality and campaign effectiveness. Provide regular performance updates, insight and forecasts to senior leadership, highlighting risks, opportunities and future investment needs. Champion the effective use of sales technology, dashboards and analytics to improve speed-to-lead, conversion and customer experience. Identify and implement new tools, automations and best practices to improve productivity and sales performance. What We're Looking For Current Head of Sales / Senior Sales Leader within an FCA-regulated business (essential) Strong background in telesales / call centre environments Proven success delivering multi-million-pound revenue targets Deep understanding of sales metrics (conversion, CPA, speed-to-lead, QA) A resilient, driven, detail-oriented leader who thrives in fast-paced environments Someone who brings energy, new ideas, and a solution-focused mindset A leader who can scale, optimise, and inspire teams to exceed targets Why Join? Join a stable, established organisation with ambitious growth plans Opportunity to shape and modernise a key revenue function Be part of a business that genuinely values customer outcomes and ethics Work closely with senior leadership to influence strategy Package & Benefits Salary up to 100,000 Bonus structure: 10% company bonus Up to 20% performance bonus Bupa family healthcare Car allowance 25 days holiday + bank holidays Full-time office-based (Mon-Fri, 9am-5pm) Ready to Lead the Next Phase of Growth? If you're a hands-on, commercially astute sales leader with FCA experience and a passion for building high-performing teams, we'd love to hear from you. BH35726
Mar 25, 2026
Full time
Head of Sales (FCA Regulated) Birmingham Up to 100,000 + Bonus + Excellent Benefits We're partnering with an organisation seeking a commercially driven, data-led sales leader to transform and scale their sales operation. This is a rare opportunity to build on strong foundations, bring fresh ideas, and shape the future of a business with a clear vision and purpose. You'll take full ownership of a multi-million-pound telesales function, leading inbound and outbound teams while driving performance, efficiency, and customer outcomes in a highly regulated (FCA) environment. This role goes beyond "business as usual" you'll unify systems, optimise performance, and build a best-in-class telephony sales engine. Head of Sales Key Responsibilities: Provide leadership to managers and diverse professional teams across distinct sales units. Identify opportunities and develop plans to capitalise on them. Evaluate current sales systems and lead the migration to a unified platform to establish a common way of working. Identify pipeline issues and devise strategies to win market share from key competitors, along with building a best-in-class inbound and outbound sales teams. Partner with Marketing to optimise lead quality and reduce Cost Per Acquisition (CPA), and with Product to refine features and differentiation and ops to improve the internal sales systems and tools. Oversee a high-volume sales cycle where "speed to lead" is critical, along with developing an efficient outbound sales operation of qualified leads. Ensure every interaction meets the highest calibre of quality and adheres to FCA/FPCOB standards. Develop and implement the telesales strategy (inbound + outbound) aligned with the overall prepaid funeral plans business objectives. Set clear KPIs and performance standards covering call answer rate, speed-to-lead, lead-to-sale conversion, average revenue per sale, and cost per acquisition. Use data to monitor daily, weekly and monthly performance, identifying trends and implementing improvements to drive efficiency and sales effectiveness. Recruit, develop and retain a high-performing telesales team, including building future team capacity in line with revenue growth. Coach and empower team leaders to be strong people managers and commercial drivers. Drive a positive, high-performance culture focused on accountability, recognition and continuous improvement. Partner with Marketing to optimise lead flow, lead quality and campaign effectiveness. Provide regular performance updates, insight and forecasts to senior leadership, highlighting risks, opportunities and future investment needs. Champion the effective use of sales technology, dashboards and analytics to improve speed-to-lead, conversion and customer experience. Identify and implement new tools, automations and best practices to improve productivity and sales performance. What We're Looking For Current Head of Sales / Senior Sales Leader within an FCA-regulated business (essential) Strong background in telesales / call centre environments Proven success delivering multi-million-pound revenue targets Deep understanding of sales metrics (conversion, CPA, speed-to-lead, QA) A resilient, driven, detail-oriented leader who thrives in fast-paced environments Someone who brings energy, new ideas, and a solution-focused mindset A leader who can scale, optimise, and inspire teams to exceed targets Why Join? Join a stable, established organisation with ambitious growth plans Opportunity to shape and modernise a key revenue function Be part of a business that genuinely values customer outcomes and ethics Work closely with senior leadership to influence strategy Package & Benefits Salary up to 100,000 Bonus structure: 10% company bonus Up to 20% performance bonus Bupa family healthcare Car allowance 25 days holiday + bank holidays Full-time office-based (Mon-Fri, 9am-5pm) Ready to Lead the Next Phase of Growth? If you're a hands-on, commercially astute sales leader with FCA experience and a passion for building high-performing teams, we'd love to hear from you. BH35726
