Operations Manager Location Bingham, Nottinghamshire. The role is based here so you should reside no more the 45 minutes away Salary Up to £42k The Opportunity My East Midlands based client is a long-established holder of SIA approved contractor status, providing a wide range of manned security services on a nationwide basis for clients located from the south coast to the north east in sectors such as corporate, retail, educational and logistics/distribution. Their service offering includes static guarding, keyholding, alarm response, mobile patrols, CCTV monitoring and K9 security. I am currently working in partnership with them to appoint a hands-on Operations Manager to work closely with the COO. We are seeking a proven leader, ideally from a Police or Armed Forces background, who can bring discipline, operational expertise, and passion for excellence to their security operations. This Nottingham based role offers a great opportunity to join a growing organisation and where there is opportunity for personal growth. What You ll Be Doing Lead and manage the day-to-day security operations across multiple sites and contracts Support, mentor, and develop security teams to deliver a first-class service Ensure full compliance with UK security industry standards and regulations Build and maintain strong client relationships through exceptional service delivery and communication/liaison Oversee incident response, investigations, and accurate reporting Recruit, train, and guide security personnel to success Delegate tasks to appropriate colleagues Assist with the sales process Conduct regular audits to ensure continuous improvement of standards Oversee other key elements such as discipline, H&S, company vehicles, control room, projects etc About You Ideally have an ex-Police/Military or strong manned security industry background Five to ten years of operational security management experience Strong leadership skills and the ability to make decisions under pressure In-depth knowledge of UK security regulations Valid SIA Licence (or eligibility to obtain, frontline preferred) Flexibility, professionalism, and a commitment to the highest standards Reside no more than 45 minutes from the head office Possess a UK driving license Have a passion for continuous improvement and innovation We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.
Mar 03, 2026
Full time
Operations Manager Location Bingham, Nottinghamshire. The role is based here so you should reside no more the 45 minutes away Salary Up to £42k The Opportunity My East Midlands based client is a long-established holder of SIA approved contractor status, providing a wide range of manned security services on a nationwide basis for clients located from the south coast to the north east in sectors such as corporate, retail, educational and logistics/distribution. Their service offering includes static guarding, keyholding, alarm response, mobile patrols, CCTV monitoring and K9 security. I am currently working in partnership with them to appoint a hands-on Operations Manager to work closely with the COO. We are seeking a proven leader, ideally from a Police or Armed Forces background, who can bring discipline, operational expertise, and passion for excellence to their security operations. This Nottingham based role offers a great opportunity to join a growing organisation and where there is opportunity for personal growth. What You ll Be Doing Lead and manage the day-to-day security operations across multiple sites and contracts Support, mentor, and develop security teams to deliver a first-class service Ensure full compliance with UK security industry standards and regulations Build and maintain strong client relationships through exceptional service delivery and communication/liaison Oversee incident response, investigations, and accurate reporting Recruit, train, and guide security personnel to success Delegate tasks to appropriate colleagues Assist with the sales process Conduct regular audits to ensure continuous improvement of standards Oversee other key elements such as discipline, H&S, company vehicles, control room, projects etc About You Ideally have an ex-Police/Military or strong manned security industry background Five to ten years of operational security management experience Strong leadership skills and the ability to make decisions under pressure In-depth knowledge of UK security regulations Valid SIA Licence (or eligibility to obtain, frontline preferred) Flexibility, professionalism, and a commitment to the highest standards Reside no more than 45 minutes from the head office Possess a UK driving license Have a passion for continuous improvement and innovation We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.
The Regional Head of Customer Care is responsible for leading the Customer Care function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, and the incumbent ensures that the voice of the customer is heard across the regional operations to influence the region to performs in a customer centric way. This role sets the tone for customer experience, driving operational excellence, timely resolution of defects, and continuous improvement in service delivery. The role leads a regional team of customer care professionals, manages contractor relationships, and works collaboratively with build, sales, and technical teams to uphold the company's reputation and deliver a customer-centric approach that reflects the brand's values and commitment to quality. Main responsibilities Promotes the regions drive to deliver five star customer service by championing the customer journey processes and procedures and ensuring that the documented quality control checks and measures are followed. This is done by leading, motivating, and developing the regional Customer Care team to deliver exceptional service and meet performance targets. Effective management of the Customer Care team ensuring relevant mandatory & development training is delivered, as well as day to day coaching to optimise individual performance Managing team resource to ensure that the team is always resources accordingly with regards to holidays etc, to enable the business to maintain a consistent 5 STAR service of aftercare. Ensure that CRMs are managing Maintenance Tech diaries effectively and efficiently, maximising the resources that are available to deliver the best customer experiences for plots under the control of Customer Care Maintain and manage NHBC survey trackers, capturing RAG status at each part of the journey, and co-ordinating recovery actions hat are needed to help secure a positive survey response Ensure the regional Customer Care team are trained and are capable in their roles, are supported, and aligned with the company values and customer service standards, are passionate about Gleeson and our customers, and consistently deliver high levels of performance. The Head of Customer Care must drive the team to ensure that they are working to clear detailed action plans, KPI's, especially in relation to; defect management, NHQC and NHBC, and SLAs. Support the regional Customer Care team to drive and deliver positive HBF survey scores across the region, whilst also influencing the wider regional functions to ensure that they are delivering on their obligations to allow the region to succeed. Monitor and drive customer satisfaction metrics and implement improvement initiatives to enhance the homeowner experience, whilst maintaining the documented ways of working that keep a group consistent approach to delivering a positive customer experience Actively drive defect management performance for defects that fall under the direct responsibility of Customer Care. Additionally, work closely with the regional Construction Director and Contracts Managers to ensure that Build and Customer Care take a combined holistic view on defect management that is fair, equitable, and in the interests of the customer. Effective management of post-completion complaints, including customer, NHBC, NHQB, MP's as well as any legal enquiries from our Group Legal team. Work closely with regional build, sales, Commercial and technical teams to ensure a seamless customer handover from site to Customer Care post-completion. Monitor and report on regional Customer Care performance, including KPIs, trends, and root cause analysis, providing regular update to the Regional Managing Director and contribute to strategic planning and service improvements. Monitor and analyse issues to identify recurring issues and work with relevant departments to address root causes and improve build quality, driving innovation in customer care processes, systems, and communication methods. Collaborate with internal departments such as Sales, Build, L&D in support of training and development solutions when required. Supporting, training, and coaching regional Technicians, CRA's and CRMs in relation to Customer Care systems, communication style, and writing, allowing them to effectively manage, customer complaints to deliver a consistent approach across all regions. Monitor, co-ordinate and support the effective administration of NHBC resolution meetings to ensure that Gleeson Attendance occurs, and post resolution actions are followed through to help prevent Rule 27 intervention where possible Work with our Group Legal team in support of NHQB defence responses, ensuring background information is provided in a concise and timely manner to allow us to robustly defend the company position. Monitor Customer Care costs to ensure that correct coding is occurring in relation to genuine Maintenance costs, advising Commercial on every opportunity to contra charge back to subcontractors - where appropriate Attend weekly Management meetings/Build Sales to ensure that the decisions we make consider the impact on the customer. Play an active role in Regional Board meetings, bringing insight and solutions to the table which drive the regions customer centric agenda. Work with functional Directors/Heads to actively and collaboratively drive NHBC Survey response rates, utilising positive customer relationships to delegate responsibility at a customer level. Required skills and qualifications Degree or equivalent experience in Customer Service, Construction Management, Business Administration, or a related field. Proven experience in a senior customer care or service delivery role, ideally within the housebuilding or residential construction sector. Strong working knowledge of NHBC warranty standards, building regulations, and post-completion processes. Demonstrated leadership and team management capabilities, with experience in coaching and developing high-performing teams. Excellent communication, problem-solving, and conflict resolution skills. Proficiency in customer care systems, CRM platforms, and Microsoft Office applications. Full UK driving license and willingness to travel across the region as required. Person Specification Essential Attributes: Demonstrated leadership experience in a customer care or service delivery role, ideally within the housebuilding or residential construction sector. Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practices. Excellent interpersonal and communications skills, with the ability to manage challenging conversations and resolve issues effectively. Proven ability to lead and develop teams, fostering a culture of accountability, empathy, and continuous improvement. Highly organised with strong attention to detail and the ability to manage multiple priorities under pressure. Collaborative mindset with the ability to work cross-functionally with build, sales, and technical teams. Date-driven approach to performance management and service improvement. Ability to analyse data to gain insights and drive positive change Desirable Attributes: Experience implementing customer care systems or CRM platforms Knowledge of regional housing markets and customer expectations Professional qualification in customer service, construction, or business management Passion for delivering a high-quality customer experience and enhancing brand reputation JBRP1_UKTJ
Mar 03, 2026
Full time
The Regional Head of Customer Care is responsible for leading the Customer Care function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, and the incumbent ensures that the voice of the customer is heard across the regional operations to influence the region to performs in a customer centric way. This role sets the tone for customer experience, driving operational excellence, timely resolution of defects, and continuous improvement in service delivery. The role leads a regional team of customer care professionals, manages contractor relationships, and works collaboratively with build, sales, and technical teams to uphold the company's reputation and deliver a customer-centric approach that reflects the brand's values and commitment to quality. Main responsibilities Promotes the regions drive to deliver five star customer service by championing the customer journey processes and procedures and ensuring that the documented quality control checks and measures are followed. This is done by leading, motivating, and developing the regional Customer Care team to deliver exceptional service and meet performance targets. Effective management of the Customer Care team ensuring relevant mandatory & development training is delivered, as well as day to day coaching to optimise individual performance Managing team resource to ensure that the team is always resources accordingly with regards to holidays etc, to enable the business to maintain a consistent 5 STAR service of aftercare. Ensure that CRMs are managing Maintenance Tech diaries effectively and efficiently, maximising the resources that are available to deliver the best customer experiences for plots under the control of Customer Care Maintain and manage NHBC survey trackers, capturing RAG status at each part of the journey, and co-ordinating recovery actions hat are needed to help secure a positive survey response Ensure the regional Customer Care team are trained and are capable in their roles, are supported, and aligned with the company values and customer service standards, are passionate about Gleeson and our customers, and consistently deliver high levels of performance. The Head of Customer Care must drive the team to ensure that they are working to clear detailed action plans, KPI's, especially in relation to; defect management, NHQC and NHBC, and SLAs. Support the regional Customer Care team to drive and deliver positive HBF survey scores across the region, whilst also influencing the wider regional functions to ensure that they are delivering on their obligations to allow the region to succeed. Monitor and drive customer satisfaction metrics and implement improvement initiatives to enhance the homeowner experience, whilst maintaining the documented ways of working that keep a group consistent approach to delivering a positive customer experience Actively drive defect management performance for defects that fall under the direct responsibility of Customer Care. Additionally, work closely with the regional Construction Director and Contracts Managers to ensure that Build and Customer Care take a combined holistic view on defect management that is fair, equitable, and in the interests of the customer. Effective management of post-completion complaints, including customer, NHBC, NHQB, MP's as well as any legal enquiries from our Group Legal team. Work closely with regional build, sales, Commercial and technical teams to ensure a seamless customer handover from site to Customer Care post-completion. Monitor and report on regional Customer Care performance, including KPIs, trends, and root cause analysis, providing regular update to the Regional Managing Director and contribute to strategic planning and service improvements. Monitor and analyse issues to identify recurring issues and work with relevant departments to address root causes and improve build quality, driving innovation in customer care processes, systems, and communication methods. Collaborate with internal departments such as Sales, Build, L&D in support of training and development solutions when required. Supporting, training, and coaching regional Technicians, CRA's and CRMs in relation to Customer Care systems, communication style, and writing, allowing them to effectively manage, customer complaints to deliver a consistent approach across all regions. Monitor, co-ordinate and support the effective administration of NHBC resolution meetings to ensure that Gleeson Attendance occurs, and post resolution actions are followed through to help prevent Rule 27 intervention where possible Work with our Group Legal team in support of NHQB defence responses, ensuring background information is provided in a concise and timely manner to allow us to robustly defend the company position. Monitor Customer Care costs to ensure that correct coding is occurring in relation to genuine Maintenance costs, advising Commercial on every opportunity to contra charge back to subcontractors - where appropriate Attend weekly Management meetings/Build Sales to ensure that the decisions we make consider the impact on the customer. Play an active role in Regional Board meetings, bringing insight and solutions to the table which drive the regions customer centric agenda. Work with functional Directors/Heads to actively and collaboratively drive NHBC Survey response rates, utilising positive customer relationships to delegate responsibility at a customer level. Required skills and qualifications Degree or equivalent experience in Customer Service, Construction Management, Business Administration, or a related field. Proven experience in a senior customer care or service delivery role, ideally within the housebuilding or residential construction sector. Strong working knowledge of NHBC warranty standards, building regulations, and post-completion processes. Demonstrated leadership and team management capabilities, with experience in coaching and developing high-performing teams. Excellent communication, problem-solving, and conflict resolution skills. Proficiency in customer care systems, CRM platforms, and Microsoft Office applications. Full UK driving license and willingness to travel across the region as required. Person Specification Essential Attributes: Demonstrated leadership experience in a customer care or service delivery role, ideally within the housebuilding or residential construction sector. Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practices. Excellent interpersonal and communications skills, with the ability to manage challenging conversations and resolve issues effectively. Proven ability to lead and develop teams, fostering a culture of accountability, empathy, and continuous improvement. Highly organised with strong attention to detail and the ability to manage multiple priorities under pressure. Collaborative mindset with the ability to work cross-functionally with build, sales, and technical teams. Date-driven approach to performance management and service improvement. Ability to analyse data to gain insights and drive positive change Desirable Attributes: Experience implementing customer care systems or CRM platforms Knowledge of regional housing markets and customer expectations Professional qualification in customer service, construction, or business management Passion for delivering a high-quality customer experience and enhancing brand reputation JBRP1_UKTJ
We have an excellent opportunity where you can put your outstanding customer service skills in to action. We are looking for a confident and experienced customer service hero to join us as?a Senior Customer Service Advisor in our busy Service department at ourStellantisDealerships inPoole. The Opportunity: As a Senior Customer Service Advisor youwill play a key role in developing a strong relationship with our customers and take on an additional level of responsibility with the completion of service processes whilst acting as an ambassador for the Hendy brand and delivering world-class customer service. In this role you will:? Be the main contact for our customers bringing their vehicles in for an MOT, repair or service and deliver an exceptional experience; Lead the operations on the front desk, coaching Service Advisors and Specialists; Delegate daily tasks accordingly assisting the Team Leader and/or Service Manager; Ensure the customer database is updated and accurate;? Support the profitability of the service department by using trained and professional sales techniques;? Ensure customers are familiar with the variety of workshop services;? Accurately recording vehicle faults;? Liaise with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time;? Obtain authority and payments for repairs. The Rewards: As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits: Market leading base salaries up to £31k dependent on experience, plus bonus and company car contribution from day one. Bespoke induction and learning programme and comprehensive ongoing training throughout your career; Enhanced family leave benefit; Life Insurance; Bupa Healthcare Cash Plan for you and your family; Opportunity to join the company pension scheme; 23 days holiday (plus bank holidays), increasing with length of service; Discounts on new vehicle, used vehicle, service and parts purchases; Various perks and discounts with high street and online retailers and services. About You: You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);? Excellent organisation skills;? Able to manage your time effectively to prioritise your workload and meet tight deadlines;? Self-motivated, energetic and enthusiastic.? A good standard of verbal and numerical reasoning;? Core skills in computing (essential), including web systems, email and use of excel, with a keen eye for detail;? Previous experience in a target driven role; Experience with CDK (desirable but not essential); A full UK driving licence.? The Company: Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859. If you possess the necessary experience and skills and would like to be part of Hendy Groups success, selectApply Now. JBRP1_UKTJ
Mar 02, 2026
Full time
We have an excellent opportunity where you can put your outstanding customer service skills in to action. We are looking for a confident and experienced customer service hero to join us as?a Senior Customer Service Advisor in our busy Service department at ourStellantisDealerships inPoole. The Opportunity: As a Senior Customer Service Advisor youwill play a key role in developing a strong relationship with our customers and take on an additional level of responsibility with the completion of service processes whilst acting as an ambassador for the Hendy brand and delivering world-class customer service. In this role you will:? Be the main contact for our customers bringing their vehicles in for an MOT, repair or service and deliver an exceptional experience; Lead the operations on the front desk, coaching Service Advisors and Specialists; Delegate daily tasks accordingly assisting the Team Leader and/or Service Manager; Ensure the customer database is updated and accurate;? Support the profitability of the service department by using trained and professional sales techniques;? Ensure customers are familiar with the variety of workshop services;? Accurately recording vehicle faults;? Liaise with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time;? Obtain authority and payments for repairs. The Rewards: As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits: Market leading base salaries up to £31k dependent on experience, plus bonus and company car contribution from day one. Bespoke induction and learning programme and comprehensive ongoing training throughout your career; Enhanced family leave benefit; Life Insurance; Bupa Healthcare Cash Plan for you and your family; Opportunity to join the company pension scheme; 23 days holiday (plus bank holidays), increasing with length of service; Discounts on new vehicle, used vehicle, service and parts purchases; Various perks and discounts with high street and online retailers and services. About You: You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);? Excellent organisation skills;? Able to manage your time effectively to prioritise your workload and meet tight deadlines;? Self-motivated, energetic and enthusiastic.? A good standard of verbal and numerical reasoning;? Core skills in computing (essential), including web systems, email and use of excel, with a keen eye for detail;? Previous experience in a target driven role; Experience with CDK (desirable but not essential); A full UK driving licence.? The Company: Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859. If you possess the necessary experience and skills and would like to be part of Hendy Groups success, selectApply Now. JBRP1_UKTJ
Job Title: Junior Business Development Manager - Buy to Let (BTL) Location: West London Salary: £40,000 - £45,000 per annum Work Arrangement: Fully Office Based Employment Type: Permanent About the Role A West London-based financial institution is seeking a Junior Business Development Manager - Buy to Let (BTL) to join its Intermediary Services team. This role will focus on sourcing, developing, and managing Buy-to-Let mortgage business through broker and intermediary channels while delivering a seamless end-to-end customer experience. This is an excellent opportunity for an ambitious BTL professional looking to grow their career in business development within a structured, office-based environment. Key Responsibilities Deliver a high level of service to brokers and customers, encouraging them to place Buy-to-Let business Proactively self-generate new business within targeted markets Achieve individual and organisational sales targets through active participation in sales management activities Build and maintain strong broker relationships, keeping them informed of products, lending criteria, and key features Arrange and attend business meetings, networking events, and industry functions to promote brand awareness and identify new opportunities Undertake networking activities, including outside normal working hours where required, to build strong relationships with brokers, networks, and stakeholders Act as a key account manager for allocated mortgage brokers and networks Manage the business pipeline effectively through diarising, follow-ups, and lead management Support brokers with case submissions, ensuring quality and accuracy of applications Set and manage broker and customer expectations, encouraging repeat business Introduce new brokers and networks to expand market presence Ensure full compliance with internal policies, procedures, and relevant regulatory requirements Maintain accurate administration, reporting, communication, and liaison Undertake additional responsibilities as delegated by line management Skills & Experience Required Proven relationship management and business development capability Track record of meeting or exceeding sales targets Experience in Retail lending products, particularly Buy-to-Let mortgages (commercial lending exposure advantageous) Good understanding of the mortgage marketplace and intermediary environment Experience building and maintaining a client base through internal and external networks Ability to work effectively with internal stakeholders including Products, Underwriting, Intermediary Business Delivery, and Credit Administration Understanding of the regulatory environment and its impact on mortgage business Personal Attributes Strong business development and proposal skills Self-motivated and able to work on own initiative Excellent interpersonal and communication skills Methodical, tactical, and sales-focused approach Entrepreneurial mindset with a collaborative working style Adaptable and comfortable working in a fast-changing environment Why Apply? This permanent, fully office-based role offers a competitive salary and the opportunity to develop a long-term career in Buy-to-Let business development within a growing and supportive team.
Mar 02, 2026
Full time
Job Title: Junior Business Development Manager - Buy to Let (BTL) Location: West London Salary: £40,000 - £45,000 per annum Work Arrangement: Fully Office Based Employment Type: Permanent About the Role A West London-based financial institution is seeking a Junior Business Development Manager - Buy to Let (BTL) to join its Intermediary Services team. This role will focus on sourcing, developing, and managing Buy-to-Let mortgage business through broker and intermediary channels while delivering a seamless end-to-end customer experience. This is an excellent opportunity for an ambitious BTL professional looking to grow their career in business development within a structured, office-based environment. Key Responsibilities Deliver a high level of service to brokers and customers, encouraging them to place Buy-to-Let business Proactively self-generate new business within targeted markets Achieve individual and organisational sales targets through active participation in sales management activities Build and maintain strong broker relationships, keeping them informed of products, lending criteria, and key features Arrange and attend business meetings, networking events, and industry functions to promote brand awareness and identify new opportunities Undertake networking activities, including outside normal working hours where required, to build strong relationships with brokers, networks, and stakeholders Act as a key account manager for allocated mortgage brokers and networks Manage the business pipeline effectively through diarising, follow-ups, and lead management Support brokers with case submissions, ensuring quality and accuracy of applications Set and manage broker and customer expectations, encouraging repeat business Introduce new brokers and networks to expand market presence Ensure full compliance with internal policies, procedures, and relevant regulatory requirements Maintain accurate administration, reporting, communication, and liaison Undertake additional responsibilities as delegated by line management Skills & Experience Required Proven relationship management and business development capability Track record of meeting or exceeding sales targets Experience in Retail lending products, particularly Buy-to-Let mortgages (commercial lending exposure advantageous) Good understanding of the mortgage marketplace and intermediary environment Experience building and maintaining a client base through internal and external networks Ability to work effectively with internal stakeholders including Products, Underwriting, Intermediary Business Delivery, and Credit Administration Understanding of the regulatory environment and its impact on mortgage business Personal Attributes Strong business development and proposal skills Self-motivated and able to work on own initiative Excellent interpersonal and communication skills Methodical, tactical, and sales-focused approach Entrepreneurial mindset with a collaborative working style Adaptable and comfortable working in a fast-changing environment Why Apply? This permanent, fully office-based role offers a competitive salary and the opportunity to develop a long-term career in Buy-to-Let business development within a growing and supportive team.
Age UK has an exciting opportunity to join their fantastic team in Scarborough! We are recruiting for a Shop Manager to manage the day to day running of our Scarborough store (YO11). As Shop Manager , you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development. Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience. This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK. If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you! Please note that this position is a 1-year fixed-term contract Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. You will have: Experience in a performance driven retail/customer centric environment Experience of managing people Ability to lift and carry bags of stock up to 10kg's Ability to build, retain and develop a team Strong drive to achieve results through others Ability to delegate, coach and listen Ability to manage time under conflicting priorities Ability to motivate self and others An open and adaptable approach to change and be able to support others through it Experience of communicating with a diverse workforce and customer base Ability to establish and maintain successful retail processes and merchandising IT literacy and numeracy skills What we offer in return: Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from ' Currys ' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards - recognition awards from £100-250. Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. Supporting statements and anonymisation Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Mar 02, 2026
Full time
Age UK has an exciting opportunity to join their fantastic team in Scarborough! We are recruiting for a Shop Manager to manage the day to day running of our Scarborough store (YO11). As Shop Manager , you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development. Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience. This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK. If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you! Please note that this position is a 1-year fixed-term contract Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. You will have: Experience in a performance driven retail/customer centric environment Experience of managing people Ability to lift and carry bags of stock up to 10kg's Ability to build, retain and develop a team Strong drive to achieve results through others Ability to delegate, coach and listen Ability to manage time under conflicting priorities Ability to motivate self and others An open and adaptable approach to change and be able to support others through it Experience of communicating with a diverse workforce and customer base Ability to establish and maintain successful retail processes and merchandising IT literacy and numeracy skills What we offer in return: Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from ' Currys ' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards - recognition awards from £100-250. Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. Supporting statements and anonymisation Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Job Title: BTL Support Analyst Location: West London Salary: 27,500 per annum Employment Type: Permanent Sector: International Banking About the Role An international bank based in West London is seeking a BTL Support Analyst to join its Intermediary Services team. This permanent role offers an excellent opportunity to support the growth of the Bank's Buy-to-Let (BTL) mortgage business by working closely with brokers, internal sales teams, and key stakeholders to deliver a seamless end-to-end customer journey. Reporting to the Head of Intermediary Services, you will play a vital role in managing the BTL pipeline, supporting case origination, and ensuring efficient progression from packaging through to completion. Key Responsibilities Support Buy-to-Let sales activity by providing excellent service to brokers and customers, while managing the internal execution process Act as the key liaison point for intermediaries, ensuring smooth progression of cases through packaging, review, valuation, and completion stages Build and maintain strong relationships with brokers, keeping them informed of products, lending criteria, and packaging requirements Provide regular updates to Business Development Managers (BDMs) and brokers on case progress, outstanding actions, and escalations Maintain key management information (MI) to track and demonstrate progress across the sales pipeline Efficiently manage the business pipeline by diarising, monitoring milestones, and following up on leads Support brokers with case submissions, ensuring quality and accuracy of applications Liaise closely with internal stakeholders including Sales, Products, Underwriting, Credit Administration, and Intermediary Business Delivery Ensure full compliance with bank policies, procedures, and relevant regulatory requirements Undertake general administration, reporting, and communication duties Occasionally attend business meetings, networking events, or industry functions to promote brand awareness and identify new opportunities Carry out any additional responsibilities as delegated by line management Skills & Experience Required Proven experience in Buy-to-Let mortgages and intermediary-based lending Strong relationship management and business execution capability Good understanding of the mortgage marketplace and broker environment Experience liaising with multiple internal and external stakeholders Sound understanding of the regulatory environment and its impact on mortgage business Ability to manage multiple cases simultaneously and work under pressure Strong organisational, communication, and interpersonal skills Self-motivated, able to work on own initiative, and adaptable to change Methodical, tactical, and commercially aware approach with a collaborative mindset Why Apply? This is an excellent opportunity to join a well-established international bank, offering stability, exposure to the Buy-to-Let mortgage market, and the chance to build strong industry relationships within a supportive team environment. If you'd like, I can:
Mar 02, 2026
Full time
Job Title: BTL Support Analyst Location: West London Salary: 27,500 per annum Employment Type: Permanent Sector: International Banking About the Role An international bank based in West London is seeking a BTL Support Analyst to join its Intermediary Services team. This permanent role offers an excellent opportunity to support the growth of the Bank's Buy-to-Let (BTL) mortgage business by working closely with brokers, internal sales teams, and key stakeholders to deliver a seamless end-to-end customer journey. Reporting to the Head of Intermediary Services, you will play a vital role in managing the BTL pipeline, supporting case origination, and ensuring efficient progression from packaging through to completion. Key Responsibilities Support Buy-to-Let sales activity by providing excellent service to brokers and customers, while managing the internal execution process Act as the key liaison point for intermediaries, ensuring smooth progression of cases through packaging, review, valuation, and completion stages Build and maintain strong relationships with brokers, keeping them informed of products, lending criteria, and packaging requirements Provide regular updates to Business Development Managers (BDMs) and brokers on case progress, outstanding actions, and escalations Maintain key management information (MI) to track and demonstrate progress across the sales pipeline Efficiently manage the business pipeline by diarising, monitoring milestones, and following up on leads Support brokers with case submissions, ensuring quality and accuracy of applications Liaise closely with internal stakeholders including Sales, Products, Underwriting, Credit Administration, and Intermediary Business Delivery Ensure full compliance with bank policies, procedures, and relevant regulatory requirements Undertake general administration, reporting, and communication duties Occasionally attend business meetings, networking events, or industry functions to promote brand awareness and identify new opportunities Carry out any additional responsibilities as delegated by line management Skills & Experience Required Proven experience in Buy-to-Let mortgages and intermediary-based lending Strong relationship management and business execution capability Good understanding of the mortgage marketplace and broker environment Experience liaising with multiple internal and external stakeholders Sound understanding of the regulatory environment and its impact on mortgage business Ability to manage multiple cases simultaneously and work under pressure Strong organisational, communication, and interpersonal skills Self-motivated, able to work on own initiative, and adaptable to change Methodical, tactical, and commercially aware approach with a collaborative mindset Why Apply? This is an excellent opportunity to join a well-established international bank, offering stability, exposure to the Buy-to-Let mortgage market, and the chance to build strong industry relationships within a supportive team environment. If you'd like, I can:
Branch Manager - Edinburgh (Lead, Motivate, Inspire) Who We Are We're the UK's largest builders' merchant! With over 500 branches, we provide everything from timber and bricks to kitchens, tools, and equipment. We're a supportive team offering great career opportunities and the chance to develop new skills. Whether you're in the office, on the shop floor, or handling deliveries, there's a place here for you to grow. Join us today and see why we're the trusted choice for builders! What You'll Be Doing As the go-to person at our Edinburgh branch, you'll lead a fantastic team, build strong relationships with customers, and ensure the branch stays profitable and runs like clockwork. This fast-paced, rewarding role has you working with a team of 18 people, 5 vehicles, full tool hire, and a Benchmarx kitchen crew. You'll be right in the action with plenty of customer interaction, keeping everything buzzing and running smoothly. You'll drive our success by smashing sales targets, boosting profit, and ensuring the team delivers top-notch service with safety at the heart of everything! You'll also work closely with the Benchmarx/Tool Hire RD to coordinate sales, purchasing, distribution, warehousing, yard operations, safety, and drive overall branch efficiency. What's In It For You? Joining the UK's largest builders' merchant means endless growth opportunities. You'll be part of a supportive team where your skills truly matter. With over 500 branches nationwide, there's always room to learn, progress, and make a real impact. We offer: Competitive salary with performance-based bonuses Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth Generous pension scheme Exclusive discounts across various businesses (including 20% off at Toolstation) Wellbeing support to help you feel your best MyPerks discounts at top retailers, restaurants, and more! Working hours: Monday-Friday, 7:30 am - 5:00 pm, with two Saturdays every 4 weeks (8:00 am - 12:00 pm). Enjoy your weekends off! What You'll Be Responsible For Leading a High-Performing Team: Inspire, coach, and develop your team to achieve targets and deliver exceptional service. Customer-First Approach: Build strong, lasting relationships with customers and suppliers to create an excellent experience every time. Driving Sales & Operational Excellence: Lead sales strategies that boost revenue while managing stock, deliveries, and day-to-day operations. Safety & Compliance: Maintain top health and safety standards and ensure a safe, efficient working environment. Team Growth & Development: Recruit, train, and mentor your team, focusing on career progression and creating a positive work culture. Who You Are You'll need to be: A Strong Leader: You know how to motivate, delegate, and develop your team, empowering them to take ownership of key areas. A Delegator: You trust your team to take responsibility and lead independently. Collaborative & Open to Learning: You embrace leadership and are always seeking ways to improve and learn from others. A Skilled Communicator: You build strong relationships with both customers and colleagues. Customer-Focused: You always put the customer first, maximizing sales opportunities across the branch. Organized & Efficient: You can plan and prioritize to manage your workload and your team's. Financially Literate: You use financial and statistical data to make informed decisions. A Culture Builder: You create an inclusive and positive environment that motivates the team and keeps customers coming back. Commercial Decision-Maker: You make business decisions that benefit both the customer and the branch. Competitively Aware: You stay informed about competitors and use that knowledge to drive success. Business-Minded: You treat the branch like your own business, striving for continuous improvement. Compliance-Focused: You ensure the branch meets all legal requirements and keeps up with market trends. How to Apply Ready to be part of something big? Apply now and join a company that values its people. We can't wait to hear from you! We're proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the chance to succeed. If you're offered the role, it will be a conditional offer, subject to a few background checks. These include a criminal record check (basic DBS), adverse financial check, media search & occupational history review. We do this to ensure we're keeping both our business and customers safe, and we appreciate your understanding. /BM/3
Mar 02, 2026
Full time
Branch Manager - Edinburgh (Lead, Motivate, Inspire) Who We Are We're the UK's largest builders' merchant! With over 500 branches, we provide everything from timber and bricks to kitchens, tools, and equipment. We're a supportive team offering great career opportunities and the chance to develop new skills. Whether you're in the office, on the shop floor, or handling deliveries, there's a place here for you to grow. Join us today and see why we're the trusted choice for builders! What You'll Be Doing As the go-to person at our Edinburgh branch, you'll lead a fantastic team, build strong relationships with customers, and ensure the branch stays profitable and runs like clockwork. This fast-paced, rewarding role has you working with a team of 18 people, 5 vehicles, full tool hire, and a Benchmarx kitchen crew. You'll be right in the action with plenty of customer interaction, keeping everything buzzing and running smoothly. You'll drive our success by smashing sales targets, boosting profit, and ensuring the team delivers top-notch service with safety at the heart of everything! You'll also work closely with the Benchmarx/Tool Hire RD to coordinate sales, purchasing, distribution, warehousing, yard operations, safety, and drive overall branch efficiency. What's In It For You? Joining the UK's largest builders' merchant means endless growth opportunities. You'll be part of a supportive team where your skills truly matter. With over 500 branches nationwide, there's always room to learn, progress, and make a real impact. We offer: Competitive salary with performance-based bonuses Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth Generous pension scheme Exclusive discounts across various businesses (including 20% off at Toolstation) Wellbeing support to help you feel your best MyPerks discounts at top retailers, restaurants, and more! Working hours: Monday-Friday, 7:30 am - 5:00 pm, with two Saturdays every 4 weeks (8:00 am - 12:00 pm). Enjoy your weekends off! What You'll Be Responsible For Leading a High-Performing Team: Inspire, coach, and develop your team to achieve targets and deliver exceptional service. Customer-First Approach: Build strong, lasting relationships with customers and suppliers to create an excellent experience every time. Driving Sales & Operational Excellence: Lead sales strategies that boost revenue while managing stock, deliveries, and day-to-day operations. Safety & Compliance: Maintain top health and safety standards and ensure a safe, efficient working environment. Team Growth & Development: Recruit, train, and mentor your team, focusing on career progression and creating a positive work culture. Who You Are You'll need to be: A Strong Leader: You know how to motivate, delegate, and develop your team, empowering them to take ownership of key areas. A Delegator: You trust your team to take responsibility and lead independently. Collaborative & Open to Learning: You embrace leadership and are always seeking ways to improve and learn from others. A Skilled Communicator: You build strong relationships with both customers and colleagues. Customer-Focused: You always put the customer first, maximizing sales opportunities across the branch. Organized & Efficient: You can plan and prioritize to manage your workload and your team's. Financially Literate: You use financial and statistical data to make informed decisions. A Culture Builder: You create an inclusive and positive environment that motivates the team and keeps customers coming back. Commercial Decision-Maker: You make business decisions that benefit both the customer and the branch. Competitively Aware: You stay informed about competitors and use that knowledge to drive success. Business-Minded: You treat the branch like your own business, striving for continuous improvement. Compliance-Focused: You ensure the branch meets all legal requirements and keeps up with market trends. How to Apply Ready to be part of something big? Apply now and join a company that values its people. We can't wait to hear from you! We're proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the chance to succeed. If you're offered the role, it will be a conditional offer, subject to a few background checks. These include a criminal record check (basic DBS), adverse financial check, media search & occupational history review. We do this to ensure we're keeping both our business and customers safe, and we appreciate your understanding. /BM/3
Position: Full time - permanent Location: Brighton We have an exciting opportunity for a Delegate Sales Manager to connect with senior decision-making clients and sell delegate passes across a portfolio of high growth international B2B conferences in the agtech, food-tech and nutrition sectors. Working closely with the Delegate Sales Director, the Delegate Sales Manager will be responsible for developing new business and managing and building an extensive pipeline, as well as supporting CRM management. In addition, they will have the opportunity to mentor and support members of the Delegate Sales team and deliver training and coaching to help achieve team success. What you'll be doing: Following up new business leads and enquiries, via phone, emails, MS Team meetings and LinkedIn Identifying and account managing past multi-buyers and key customers Building, operating and maintaining our sales database, and supporting managing campaigns on Salesforce Mentoring members of the Delegate Sales team, and delivering regular training & coaching sessions Working closely with the marketing, business development, research, and operations teams Joining weekly team meetings and feeding back intelligence from the market Develop a deep understanding of the ag, food and nutrition sectors and keeping up to date with market trends Attending summits and helping with the running of each event on the day What you'll need: Previous experience in B2B Telesales role selling to senior decision makers with a track record of high achievement Experience using Salesforce is essential with experience maintaining & managing campaigns highly desirable Ability to mentor, support and deliver training to junior team members Self-driven and motivated with the ability to work independently Excellent communication and interpersonal skills, both verbal and written Natural curiosity and passion for sustainability An international outlook and interest in current affairs Proficient IT skills including MS Office Ability to speak additional languages, such as Spanish, Portuguese, Arabic or Mandarin, is strongly desirable Willingness to travel to events to support on the day and flexibility in working hours Company Benefits and Initiatives Include: 25 days annual leave in addition to bank holidays - increasing by one additional day after 6 years, up to a maximum of 30 days. An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our "MeDay". A volunteer day to take for supporting a chosen charity and giving back to the community. Contributory Pension Life Assurance Scheme Group Income Protection Enhanced family-friendly leave pay entitlements Wellbeing benefits, including: A health care cash plan, Employee assistance programme, Virtual GP service and Access to health & wellbeing resources and tools. Cycle to Work Scheme Electric Car Scheme Why work for us We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands. We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.
Mar 01, 2026
Full time
Position: Full time - permanent Location: Brighton We have an exciting opportunity for a Delegate Sales Manager to connect with senior decision-making clients and sell delegate passes across a portfolio of high growth international B2B conferences in the agtech, food-tech and nutrition sectors. Working closely with the Delegate Sales Director, the Delegate Sales Manager will be responsible for developing new business and managing and building an extensive pipeline, as well as supporting CRM management. In addition, they will have the opportunity to mentor and support members of the Delegate Sales team and deliver training and coaching to help achieve team success. What you'll be doing: Following up new business leads and enquiries, via phone, emails, MS Team meetings and LinkedIn Identifying and account managing past multi-buyers and key customers Building, operating and maintaining our sales database, and supporting managing campaigns on Salesforce Mentoring members of the Delegate Sales team, and delivering regular training & coaching sessions Working closely with the marketing, business development, research, and operations teams Joining weekly team meetings and feeding back intelligence from the market Develop a deep understanding of the ag, food and nutrition sectors and keeping up to date with market trends Attending summits and helping with the running of each event on the day What you'll need: Previous experience in B2B Telesales role selling to senior decision makers with a track record of high achievement Experience using Salesforce is essential with experience maintaining & managing campaigns highly desirable Ability to mentor, support and deliver training to junior team members Self-driven and motivated with the ability to work independently Excellent communication and interpersonal skills, both verbal and written Natural curiosity and passion for sustainability An international outlook and interest in current affairs Proficient IT skills including MS Office Ability to speak additional languages, such as Spanish, Portuguese, Arabic or Mandarin, is strongly desirable Willingness to travel to events to support on the day and flexibility in working hours Company Benefits and Initiatives Include: 25 days annual leave in addition to bank holidays - increasing by one additional day after 6 years, up to a maximum of 30 days. An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our "MeDay". A volunteer day to take for supporting a chosen charity and giving back to the community. Contributory Pension Life Assurance Scheme Group Income Protection Enhanced family-friendly leave pay entitlements Wellbeing benefits, including: A health care cash plan, Employee assistance programme, Virtual GP service and Access to health & wellbeing resources and tools. Cycle to Work Scheme Electric Car Scheme Why work for us We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands. We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.
Deputy Lodge Manager A re you an experienced and motivated individual with a passion for delivering exceptional customer service and ensuring smooth lodge operations? We are seeking a dedicated Deputy Lodge Manager to join our team and support the efficient running of our College Lodge. Key Responsibilities: General Duties & Front of House: • Assist the Lodge Manager with daily supervision of lodge operations • Provide accurate information and assistance to College members, conference delegates, and visitors • Act as a central communication point, relaying relevant information to departments • Be sensitive to student welfare needs; serve as the first point of contact for student welfare issues during absences of Junior Deans • Handle telephone inquiries professionally • Manage lodge logistics, including parcel/post delivery and maintaining a clean, organized environment • Monitor lodge emails, check-in/check-out students, and update forwarding addresses • Promote and operate the lodge sales, including souvenirs and operate the sales till • Respond to B&B visitor inquiries, providing excellent customer service and luggage storage arrangements • Record and forward room defect reports from visitors Security & Emergency Management: • Maintain building security, keep logs of alarms and activations • Respond professionally to fire alarm activations, coordinating with emergency services • Train lodge staff on emergency procedures • Monitor CCTV systems and ensure security protocols are followed • Record and report incidents and accidents accurately • Manage on-site parking, keys, bicycle, and vehicle security • Ensure compliance with security procedures, including fire safety, alarm testing, and key management • Follow College flag policies Other Services & Administration: • Deputize for the Lodge Manager in their absence • Assist with staff induction, training, and planning • Oversee daily lodge staff duties and briefings • Maintain first aid supplies and manage the lodge s use of the Salto access system • Conduct security patrols and handle security/behavioral issues • Liaise with maintenance teams regarding faults and repairs • Manage meeting room bookings and ensure proper use of College spaces Essential Criteria: • Proven experience managing a busy reception environment • Strong team management and motivational skills • Excellent customer service and communication skills • Effective prioritization of workload • Professional appearance and demeanor • Attention to detail and high standards • Knowledge of health, safety, and security procedures • Flexible, responsible, and self-motivated approach • Intermediate computer literacy What We Offer: • Opportunity to work in a prestigious academic environment • Supportive team and professional development opportunities • A dynamic role with varied responsibilities • Extensive benefits and holiday package INDBRI
Feb 28, 2026
Full time
Deputy Lodge Manager A re you an experienced and motivated individual with a passion for delivering exceptional customer service and ensuring smooth lodge operations? We are seeking a dedicated Deputy Lodge Manager to join our team and support the efficient running of our College Lodge. Key Responsibilities: General Duties & Front of House: • Assist the Lodge Manager with daily supervision of lodge operations • Provide accurate information and assistance to College members, conference delegates, and visitors • Act as a central communication point, relaying relevant information to departments • Be sensitive to student welfare needs; serve as the first point of contact for student welfare issues during absences of Junior Deans • Handle telephone inquiries professionally • Manage lodge logistics, including parcel/post delivery and maintaining a clean, organized environment • Monitor lodge emails, check-in/check-out students, and update forwarding addresses • Promote and operate the lodge sales, including souvenirs and operate the sales till • Respond to B&B visitor inquiries, providing excellent customer service and luggage storage arrangements • Record and forward room defect reports from visitors Security & Emergency Management: • Maintain building security, keep logs of alarms and activations • Respond professionally to fire alarm activations, coordinating with emergency services • Train lodge staff on emergency procedures • Monitor CCTV systems and ensure security protocols are followed • Record and report incidents and accidents accurately • Manage on-site parking, keys, bicycle, and vehicle security • Ensure compliance with security procedures, including fire safety, alarm testing, and key management • Follow College flag policies Other Services & Administration: • Deputize for the Lodge Manager in their absence • Assist with staff induction, training, and planning • Oversee daily lodge staff duties and briefings • Maintain first aid supplies and manage the lodge s use of the Salto access system • Conduct security patrols and handle security/behavioral issues • Liaise with maintenance teams regarding faults and repairs • Manage meeting room bookings and ensure proper use of College spaces Essential Criteria: • Proven experience managing a busy reception environment • Strong team management and motivational skills • Excellent customer service and communication skills • Effective prioritization of workload • Professional appearance and demeanor • Attention to detail and high standards • Knowledge of health, safety, and security procedures • Flexible, responsible, and self-motivated approach • Intermediate computer literacy What We Offer: • Opportunity to work in a prestigious academic environment • Supportive team and professional development opportunities • A dynamic role with varied responsibilities • Extensive benefits and holiday package INDBRI
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Senior Credit Controller to join our growing team. Day to Day You'll Be: Collection of overdue invoices. Chasing overdue debts by telephone / e-mail / letter. Arranging promise to pays with debtors by call i.e. name of the person and expected date for the payment to arrive Working as part of a team to produce the best results as part of the Credit Control Dept. Prioritize allocated tasks to provide the optimum service, Adhere to company standards in order to present a professional image to all stakeholders and escalate debts according to the credit policy through to legal. Monitoring/Escalation of accounts. Ensuring debtor day and cash targets are achieved, query resolution is made in a timely manner and delinquent debtors are escalated through the Senior Receivables Manager/ Senior Credit Controller for litigation. Build relationships with internal stakeholders to ensure that we deliver the best possible service to all account holders. Oversees the Direct Debt run on People Soft. Complete and own the credit note provision monthly. Responsible for monthly input of LOVs into the billing system Clearing daily error report alongside other billing team members via a rota system. Ownership of a group of complex clients to provide monthly bespoke billing analysis. Deal with the more complex billing inquiries. Raising of manual bills and credit notes requested by the business. To provide a high level of customer service (internal or external customers). Keeps manager/key stake holders fully updated with work carried out. Independently manages and own allocated tasks and deliverables. Delivers tasks and deliverables within set deadline. Adds relevant and perceptive insights and observations to weekly reports/meetings. Takes ownership of issues ensuring first touch resolution where possible. Leads processes as delegated by their manager Essential Skills & Experience: A minimum of 2 year Credit Control experience, or telephone related work with customers Desirable Being able to speak and read Spanish would be an advantage Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together. Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Rep III, Shared Services
Feb 28, 2026
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Senior Credit Controller to join our growing team. Day to Day You'll Be: Collection of overdue invoices. Chasing overdue debts by telephone / e-mail / letter. Arranging promise to pays with debtors by call i.e. name of the person and expected date for the payment to arrive Working as part of a team to produce the best results as part of the Credit Control Dept. Prioritize allocated tasks to provide the optimum service, Adhere to company standards in order to present a professional image to all stakeholders and escalate debts according to the credit policy through to legal. Monitoring/Escalation of accounts. Ensuring debtor day and cash targets are achieved, query resolution is made in a timely manner and delinquent debtors are escalated through the Senior Receivables Manager/ Senior Credit Controller for litigation. Build relationships with internal stakeholders to ensure that we deliver the best possible service to all account holders. Oversees the Direct Debt run on People Soft. Complete and own the credit note provision monthly. Responsible for monthly input of LOVs into the billing system Clearing daily error report alongside other billing team members via a rota system. Ownership of a group of complex clients to provide monthly bespoke billing analysis. Deal with the more complex billing inquiries. Raising of manual bills and credit notes requested by the business. To provide a high level of customer service (internal or external customers). Keeps manager/key stake holders fully updated with work carried out. Independently manages and own allocated tasks and deliverables. Delivers tasks and deliverables within set deadline. Adds relevant and perceptive insights and observations to weekly reports/meetings. Takes ownership of issues ensuring first touch resolution where possible. Leads processes as delegated by their manager Essential Skills & Experience: A minimum of 2 year Credit Control experience, or telephone related work with customers Desirable Being able to speak and read Spanish would be an advantage Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together. Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Rep III, Shared Services
Senior Marketing Executive - Events £32,000 - £37,000 + Excellent Benefits Hybrid London Leading media events business seeks a highly ambitious and talented Senior Marketing Executive to join their fast growing team. Our client delivers world-leading series of events focused on public policy and government. Your Role: This role will provide an excellent opportunity to develop your B2B direct marketing skills, using a mix of marketing methods, such as email, social media, partnership working, digital marketing, SEO, advertising and contra deals. Working in a lively, hybrid environment, the successful candidate will be creative, enjoy a diverse role with many tasks to juggle and will have the opportunity to work with other teams such as production, sponsorship, operations and sales. Full training will be provided with much opportunity for growth and development in this dynamic company. Core responsibilities: To construct and deliver comprehensive marketing campaigns for approx. 4 conferences/training courses per month, to attract paying delegates. Creating event marketing project plans Constructing and coordinating email campaigns Building and populating event websites Constructing direct mailing campaigns Data segmentation, targeting and list pulling Speaker liaison and negotiating contra deals, negotiating partnerships with associations and trade bodies. Arranging advertising: websites, inserts, publications, and adverts in trade journals Advertising events through social media, newsletters, links and website promotion Deliver marketing campaigns within set budgets. To adhere to deadlines, including strategically planning timings and marketing campaigns. Profile: A university degree or equivalent. 12 months work experience ideally in a B2B marketing events-based role. An interest in the public sector and public policy. Evidence of working with data and systems. Excellent IT skills, including a high level of competence with Microsoft Office products, and databases. Copy writing skills. Technical aptitude, for example: design programmes such as Adobe Pro or Canva, designing An understanding of social media platforms from a B2B perspective. The ability to project manage and juggle a diverse workload. Ability to follow processes. Experience of working to deadlines. Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Feb 28, 2026
Full time
Senior Marketing Executive - Events £32,000 - £37,000 + Excellent Benefits Hybrid London Leading media events business seeks a highly ambitious and talented Senior Marketing Executive to join their fast growing team. Our client delivers world-leading series of events focused on public policy and government. Your Role: This role will provide an excellent opportunity to develop your B2B direct marketing skills, using a mix of marketing methods, such as email, social media, partnership working, digital marketing, SEO, advertising and contra deals. Working in a lively, hybrid environment, the successful candidate will be creative, enjoy a diverse role with many tasks to juggle and will have the opportunity to work with other teams such as production, sponsorship, operations and sales. Full training will be provided with much opportunity for growth and development in this dynamic company. Core responsibilities: To construct and deliver comprehensive marketing campaigns for approx. 4 conferences/training courses per month, to attract paying delegates. Creating event marketing project plans Constructing and coordinating email campaigns Building and populating event websites Constructing direct mailing campaigns Data segmentation, targeting and list pulling Speaker liaison and negotiating contra deals, negotiating partnerships with associations and trade bodies. Arranging advertising: websites, inserts, publications, and adverts in trade journals Advertising events through social media, newsletters, links and website promotion Deliver marketing campaigns within set budgets. To adhere to deadlines, including strategically planning timings and marketing campaigns. Profile: A university degree or equivalent. 12 months work experience ideally in a B2B marketing events-based role. An interest in the public sector and public policy. Evidence of working with data and systems. Excellent IT skills, including a high level of competence with Microsoft Office products, and databases. Copy writing skills. Technical aptitude, for example: design programmes such as Adobe Pro or Canva, designing An understanding of social media platforms from a B2B perspective. The ability to project manage and juggle a diverse workload. Ability to follow processes. Experience of working to deadlines. Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Deputy Lodge Manager A re you an experienced and motivated individual with a passion for delivering exceptional customer service and ensuring smooth lodge operations? We are seeking a dedicated Deputy Lodge Manager to join our team and support the efficient running of our College Lodge. Key Responsibilities: General Duties & Front of House: Assist the Lodge Manager with daily supervision of lodge operations Provide accurate information and assistance to College members, conference delegates, and visitors Act as a central communication point, relaying relevant information to departments Be sensitive to student welfare needs; serve as the first point of contact for student welfare issues during absences of Junior Deans Handle telephone inquiries professionally Manage lodge logistics, including parcel/post delivery and maintaining a clean, organized environment Monitor lodge emails, check-in/check-out students, and update forwarding addresses Promote and operate the lodge sales, including souvenirs and operate the sales till Respond to B&B visitor inquiries, providing excellent customer service and luggage storage arrangements Record and forward room defect reports from visitors Security & Emergency Management: Maintain building security, keep logs of alarms and activations Respond professionally to fire alarm activations, coordinating with emergency services Train lodge staff on emergency procedures Monitor CCTV systems and ensure security protocols are followed Record and report incidents and accidents accurately Manage on-site parking, keys, bicycle, and vehicle security Ensure compliance with security procedures, including fire safety, alarm testing, and key management Follow College flag policies Other Services & Administration: Deputize for the Lodge Manager in their absence Assist with staff induction, training, and planning Oversee daily lodge staff duties and briefings Maintain first aid supplies and manage the lodge's use of the Salto access system Conduct security patrols and handle security/behavioral issues Liaise with maintenance teams regarding faults and repairs Manage meeting room bookings and ensure proper use of College spaces Essential Criteria: Proven experience managing a busy reception environment Strong team management and motivational skills Excellent customer service and communication skills Effective prioritization of workload Professional appearance and demeanor Attention to detail and high standards Knowledge of health, safety, and security procedures Flexible, responsible, and self-motivated approach Intermediate computer literacy What We Offer: Opportunity to work in a prestigious academic environment Supportive team and professional development opportunities A dynamic role with varied responsibilities Extensive benefits and holiday package INDLP
Feb 27, 2026
Full time
Deputy Lodge Manager A re you an experienced and motivated individual with a passion for delivering exceptional customer service and ensuring smooth lodge operations? We are seeking a dedicated Deputy Lodge Manager to join our team and support the efficient running of our College Lodge. Key Responsibilities: General Duties & Front of House: Assist the Lodge Manager with daily supervision of lodge operations Provide accurate information and assistance to College members, conference delegates, and visitors Act as a central communication point, relaying relevant information to departments Be sensitive to student welfare needs; serve as the first point of contact for student welfare issues during absences of Junior Deans Handle telephone inquiries professionally Manage lodge logistics, including parcel/post delivery and maintaining a clean, organized environment Monitor lodge emails, check-in/check-out students, and update forwarding addresses Promote and operate the lodge sales, including souvenirs and operate the sales till Respond to B&B visitor inquiries, providing excellent customer service and luggage storage arrangements Record and forward room defect reports from visitors Security & Emergency Management: Maintain building security, keep logs of alarms and activations Respond professionally to fire alarm activations, coordinating with emergency services Train lodge staff on emergency procedures Monitor CCTV systems and ensure security protocols are followed Record and report incidents and accidents accurately Manage on-site parking, keys, bicycle, and vehicle security Ensure compliance with security procedures, including fire safety, alarm testing, and key management Follow College flag policies Other Services & Administration: Deputize for the Lodge Manager in their absence Assist with staff induction, training, and planning Oversee daily lodge staff duties and briefings Maintain first aid supplies and manage the lodge's use of the Salto access system Conduct security patrols and handle security/behavioral issues Liaise with maintenance teams regarding faults and repairs Manage meeting room bookings and ensure proper use of College spaces Essential Criteria: Proven experience managing a busy reception environment Strong team management and motivational skills Excellent customer service and communication skills Effective prioritization of workload Professional appearance and demeanor Attention to detail and high standards Knowledge of health, safety, and security procedures Flexible, responsible, and self-motivated approach Intermediate computer literacy What We Offer: Opportunity to work in a prestigious academic environment Supportive team and professional development opportunities A dynamic role with varied responsibilities Extensive benefits and holiday package INDLP
Job title: Business Sales Manager Salary: Competitive - circa £35,000-£50,000 per annum (depending on experience) + bonus/commission opportunities Location: Hertfordshire PURPOSE OF ROLE The role of Business (Sales) Manager is critical to delivering the long-term strategy of a very reputable insurance business - to build sustainable & profitable growth, to be a great company to do business with and to be a great place to work. You will play an integral role in enabling the smooth and efficient operation of the agency by providing team leadership that drives performance and ensures compliance with training and competence standards. This will support the delivery of sales targets and industry-leading levels of customer retention. RESPONSIBILITIES Lead, manage, motivate and develop direct reports across the sales team, ensuring they understand expectations, maximise performance, realise their potential, and contribute to business objectives. Support delivery of commercial and High Net Worth sales by overseeing prospecting activities to build a strong sales pipeline. Work alongside the Compliance Manager to ensure team members are trained and deliver competence standards in a compliant manner, with ongoing performance monitoring to maintain sales and service standards. Lead the co-ordination and supervision of the Sales Team to deliver consistent, industry-leading customer service compliant with standards. Plan, lead, delegate and deliver strategically aligned sales and marketing initiatives (including central campaigns) across all business areas to build a pipeline of opportunities. Support the sales team to generate Life and Risk Management leads from existing and new customers to meet targets, maximise cross-selling. Contribute to the effective and efficient running of the Agency, including management of Microsoft Dynamics, CRM, and Power BI to track and manage team targets and objectives. DAY-TO-DAY Your typical day will involve leading and coaching the sales team, monitoring performance and compliance, overseeing prospecting and pipeline activities, coordinating sales/marketing initiatives, supporting lead generation for Life/Risk products, ensuring high standards of customer service, and using CRM/Power BI tools to drive results. You'll collaborate closely with the team and Compliance Manager while maintaining focus on sustainable growth, regulatory standards, and exceptional customer relationships. EXPERIENCE Track record of managing teams within the financial services environment (essential). Demonstrable experience of coaching individuals to meet required standards. Experience providing excellent customer service. Experience working independently to solve problems and use sound judgement. Good working knowledge of Microsoft Office programs and packages (including CRM systems such as Microsoft Dynamics and Power BI desirable). SKILLS Ability to build relationships across teams and communicate effectively at all levels of the business hierarchy. Strong verbal and written communication skills. Attributes of honesty, integrity, due skill, care, and diligence at all times. Leadership and motivational skills to develop and drive team performance. Strategic planning and delegation abilities for sales/marketing initiatives. Compliance-focused mindset with understanding of regulatory standards in financial services/insurance. If you have the relevant experience or know someone that does, please contact Glenn Youens on or email
Feb 27, 2026
Full time
Job title: Business Sales Manager Salary: Competitive - circa £35,000-£50,000 per annum (depending on experience) + bonus/commission opportunities Location: Hertfordshire PURPOSE OF ROLE The role of Business (Sales) Manager is critical to delivering the long-term strategy of a very reputable insurance business - to build sustainable & profitable growth, to be a great company to do business with and to be a great place to work. You will play an integral role in enabling the smooth and efficient operation of the agency by providing team leadership that drives performance and ensures compliance with training and competence standards. This will support the delivery of sales targets and industry-leading levels of customer retention. RESPONSIBILITIES Lead, manage, motivate and develop direct reports across the sales team, ensuring they understand expectations, maximise performance, realise their potential, and contribute to business objectives. Support delivery of commercial and High Net Worth sales by overseeing prospecting activities to build a strong sales pipeline. Work alongside the Compliance Manager to ensure team members are trained and deliver competence standards in a compliant manner, with ongoing performance monitoring to maintain sales and service standards. Lead the co-ordination and supervision of the Sales Team to deliver consistent, industry-leading customer service compliant with standards. Plan, lead, delegate and deliver strategically aligned sales and marketing initiatives (including central campaigns) across all business areas to build a pipeline of opportunities. Support the sales team to generate Life and Risk Management leads from existing and new customers to meet targets, maximise cross-selling. Contribute to the effective and efficient running of the Agency, including management of Microsoft Dynamics, CRM, and Power BI to track and manage team targets and objectives. DAY-TO-DAY Your typical day will involve leading and coaching the sales team, monitoring performance and compliance, overseeing prospecting and pipeline activities, coordinating sales/marketing initiatives, supporting lead generation for Life/Risk products, ensuring high standards of customer service, and using CRM/Power BI tools to drive results. You'll collaborate closely with the team and Compliance Manager while maintaining focus on sustainable growth, regulatory standards, and exceptional customer relationships. EXPERIENCE Track record of managing teams within the financial services environment (essential). Demonstrable experience of coaching individuals to meet required standards. Experience providing excellent customer service. Experience working independently to solve problems and use sound judgement. Good working knowledge of Microsoft Office programs and packages (including CRM systems such as Microsoft Dynamics and Power BI desirable). SKILLS Ability to build relationships across teams and communicate effectively at all levels of the business hierarchy. Strong verbal and written communication skills. Attributes of honesty, integrity, due skill, care, and diligence at all times. Leadership and motivational skills to develop and drive team performance. Strategic planning and delegation abilities for sales/marketing initiatives. Compliance-focused mindset with understanding of regulatory standards in financial services/insurance. If you have the relevant experience or know someone that does, please contact Glenn Youens on or email
Location This position is located at 64 Boar Lane Trinity Shopping Centre, Leeds LS16HW United Kingdom Role Summary The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. To assist senior management with all general store operations that falls within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Recruit, motivate, develop and lead a store team Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) Recognise and develop talented individuals for advancement and growth within the organisation Uphold Company standards and act as a positive role model to others Leadership & Communication: Inspire, motivate and encouraging teamwork among the team Conduct productive daily meetings to ensure that goals are met Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's mystery shop standards Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards Understand and interpret current fashion trends in local markets in order to generate creative solutions Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately Commercial Awareness: Maximise departmental sales through analytical and creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a management role working in a fast paced, high volume fashion retail environment Demonstrates strong operational skills An understanding of the Urban Outfitters culture and its appeal to the local market Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Feb 27, 2026
Full time
Location This position is located at 64 Boar Lane Trinity Shopping Centre, Leeds LS16HW United Kingdom Role Summary The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. To assist senior management with all general store operations that falls within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Recruit, motivate, develop and lead a store team Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) Recognise and develop talented individuals for advancement and growth within the organisation Uphold Company standards and act as a positive role model to others Leadership & Communication: Inspire, motivate and encouraging teamwork among the team Conduct productive daily meetings to ensure that goals are met Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's mystery shop standards Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards Understand and interpret current fashion trends in local markets in order to generate creative solutions Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately Commercial Awareness: Maximise departmental sales through analytical and creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a management role working in a fast paced, high volume fashion retail environment Demonstrates strong operational skills An understanding of the Urban Outfitters culture and its appeal to the local market Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Motor Underwriting Executive Next Chapter Talent is partnering with a well-established and forward-thinking insurance business to recruit a Motor Underwriting Executive. This is a key hire within their underwriting function, offering exposure to bespoke and niche motor insurance schemes and the opportunity to make a tangible impact on underwriting performance. This role sits at the heart of the underwriting operation, supporting the Head of Underwriting and underwriting team while acting as a key point of contact for Sales, Insurers, and Operations. The successful candidate will play a critical role in managing referrals, supporting underwriting decisions, and ensuring risks are assessed accurately, commercially, and in line with agreed business rules and compliance standards. Key Responsibilities Act as the first point of contact for underwriting queries from the sales floor, providing clear, timely, and commercially sound guidance. Manage and respond to internal and external underwriting referrals, including insurer referrals where required. Take ownership of in-house referrals from the sales team, ensuring risks are clearly presented and decisions appropriately documented. Confidently present risks to bespoke underwriters and agree terms within delegated authority. Maintain accurate and compliant administration and filing for insurer and product documentation. Assist with the generation and analysis of scheme performance data, using internal systems to support underwriting insight. Monitor underwriting performance, including insurer loss ratios, to support informed decision-making. Maintain strong knowledge of company products, underwriting criteria, and external market developments that may impact underwriting outcomes. Make consistent underwriting decisions in line with business rules, processes, and compliance requirements. Work closely with Operations to ensure all underwriting activity meets regulatory and compliance standards. Represent the business in a professional and confident manner at all times. Person Specification Strong understanding of processes and procedures, with the ability to manage priorities effectively. Proven ability to deliver high-quality, accurate work within tight deadlines. Excellent attention to detail and a strong sense of ownership. Confident relationship manager, able to engage with internal and external stakeholders at all levels. A proactive mindset with a genuine desire to learn, develop, and challenge the status quo. Strong alignment with company values and a collaborative approach to teamwork. Outstanding communication, reporting, and problem-solving skills. A team player who actively contributes to wider business objectives. Qualifications & Experience Minimum of 3 years' experience in Personal Lines Motor Insurance. Strong experience working with bespoke and niche motor insurance risks. Demonstrable understanding of motor insurance risk factors, assessed to a high technical standard. Proven experience of monitoring underwriting performance, including insurer loss ratios. Experience managing external insurer relationships. Previous experience working with motor insurance schemes. Confident supporting sales teams with underwriting queries and technical guidance. Why Apply? This role offers the chance to join a business that values technical expertise, collaboration, and continuous improvement. It provides strong exposure to niche underwriting, meaningful stakeholder interaction, and genuine scope for professional development. Please note: This overview is designed to give a clear sense of the role, though it isn't an exhaustive list of every responsibility or requirement. To learn more about this opportunity , please reach out to Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy who specialise in placing exceptional talent across the UK. If you're considering a new challenge or are recruiting for your team, please get in touch.
Feb 27, 2026
Full time
Motor Underwriting Executive Next Chapter Talent is partnering with a well-established and forward-thinking insurance business to recruit a Motor Underwriting Executive. This is a key hire within their underwriting function, offering exposure to bespoke and niche motor insurance schemes and the opportunity to make a tangible impact on underwriting performance. This role sits at the heart of the underwriting operation, supporting the Head of Underwriting and underwriting team while acting as a key point of contact for Sales, Insurers, and Operations. The successful candidate will play a critical role in managing referrals, supporting underwriting decisions, and ensuring risks are assessed accurately, commercially, and in line with agreed business rules and compliance standards. Key Responsibilities Act as the first point of contact for underwriting queries from the sales floor, providing clear, timely, and commercially sound guidance. Manage and respond to internal and external underwriting referrals, including insurer referrals where required. Take ownership of in-house referrals from the sales team, ensuring risks are clearly presented and decisions appropriately documented. Confidently present risks to bespoke underwriters and agree terms within delegated authority. Maintain accurate and compliant administration and filing for insurer and product documentation. Assist with the generation and analysis of scheme performance data, using internal systems to support underwriting insight. Monitor underwriting performance, including insurer loss ratios, to support informed decision-making. Maintain strong knowledge of company products, underwriting criteria, and external market developments that may impact underwriting outcomes. Make consistent underwriting decisions in line with business rules, processes, and compliance requirements. Work closely with Operations to ensure all underwriting activity meets regulatory and compliance standards. Represent the business in a professional and confident manner at all times. Person Specification Strong understanding of processes and procedures, with the ability to manage priorities effectively. Proven ability to deliver high-quality, accurate work within tight deadlines. Excellent attention to detail and a strong sense of ownership. Confident relationship manager, able to engage with internal and external stakeholders at all levels. A proactive mindset with a genuine desire to learn, develop, and challenge the status quo. Strong alignment with company values and a collaborative approach to teamwork. Outstanding communication, reporting, and problem-solving skills. A team player who actively contributes to wider business objectives. Qualifications & Experience Minimum of 3 years' experience in Personal Lines Motor Insurance. Strong experience working with bespoke and niche motor insurance risks. Demonstrable understanding of motor insurance risk factors, assessed to a high technical standard. Proven experience of monitoring underwriting performance, including insurer loss ratios. Experience managing external insurer relationships. Previous experience working with motor insurance schemes. Confident supporting sales teams with underwriting queries and technical guidance. Why Apply? This role offers the chance to join a business that values technical expertise, collaboration, and continuous improvement. It provides strong exposure to niche underwriting, meaningful stakeholder interaction, and genuine scope for professional development. Please note: This overview is designed to give a clear sense of the role, though it isn't an exhaustive list of every responsibility or requirement. To learn more about this opportunity , please reach out to Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy who specialise in placing exceptional talent across the UK. If you're considering a new challenge or are recruiting for your team, please get in touch.
Location This position is located at 64 Boar Lane Trinity Shopping Centre, Leeds LS16HW United Kingdom Role Summary The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. To assist senior management with all general store operations that falls within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Recruit, motivate, develop and lead a store team Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) Recognise and develop talented individuals for advancement and growth within the organisation Uphold Company standards and act as a positive role model to others Leadership & Communication: Inspire, motivate and encouraging teamwork among the team Conduct productive daily meetings to ensure that goals are met Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's mystery shop standards Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards Understand and interpret current fashion trends in local markets in order to generate creative solutions Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately Commercial Awareness: Maximise departmental sales through analytical and creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a management role working in a fast paced, high volume fashion retail environment Demonstrates strong operational skills An understanding of the Urban Outfitters culture and its appeal to the local market Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Feb 27, 2026
Full time
Location This position is located at 64 Boar Lane Trinity Shopping Centre, Leeds LS16HW United Kingdom Role Summary The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. To assist senior management with all general store operations that falls within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Recruit, motivate, develop and lead a store team Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) Recognise and develop talented individuals for advancement and growth within the organisation Uphold Company standards and act as a positive role model to others Leadership & Communication: Inspire, motivate and encouraging teamwork among the team Conduct productive daily meetings to ensure that goals are met Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's mystery shop standards Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards Understand and interpret current fashion trends in local markets in order to generate creative solutions Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately Commercial Awareness: Maximise departmental sales through analytical and creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a management role working in a fast paced, high volume fashion retail environment Demonstrates strong operational skills An understanding of the Urban Outfitters culture and its appeal to the local market Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to collaborate with intermediaries to drive profitable business growth, achieve sales targets, and meet growth objectives in alignment with Company policies and delegated responsibilities. Account Manager - Broker Partnerships Account Lead Location: Bristol or Remote, 25% Travel Permanent - Hybrid, Full-Time We're seeking a commercially minded Account Manager to join our Distribution team, working closely with intermediaries and corporate clients to drive profitable growth across the Southwest region, including but not limited to Bristol, Somerset, Devon, Cornwall, Wiltshire, Southampton, Poole and South Wales. Our ideal candidate thrives on developing trusted partnerships with brokers and corporate clients, positioning QBE as a valued and long-term partner through strong technical expertise and market insight. If you're a confident, natural relationship builder who thrives in an environment where you can drive meaningful business, please apply! Your new role In this role, you'll play a key part in delivering distribution and growth strategies, achieving agreed targets and supporting the attraction and retention of high-value clients. You will have the opportunity to work collaboratively across the business, contributing specialist product knowledge, market intelligence and strategic account planning to help meet and even exceed annual objectives. Key Responsibilities Drive profitable growth within the allocated channel territory by achieving new business and retention targets Develop and establish business relationships and opportunities with new and existing corporate clients to meet defined sales objectives Work collaboratively with Underwriting, Operations, Claims and other internal stakeholders to deliver optimal client outcomes Review and manage existing portfolios, recommending and implementing strategies to optimise growth, profitability and product mix Establish, develop and maintain strong, long-term relationships with intermediaries, key accounts and corporate clients Act as a trusted advisor, ensuring solutions meet client needs while aligning with underwriting guidelines and delegated authorities About you Significant experience within an insurance, reinsurance or broker with a strong understanding of commercial insurance products and distribution models Sound knowledge of underwriting guidelines, delegated authorities and regulatory requirements Ability to manage and grow corporate client portfolios with strong negotiation, presentation, and influencing skills Commercially astute and results-driven, with a proactive and solutions-focused mindset Strong stakeholder management and collaboration skills, with ahigh level of professionalism and integrity Ability to work independently, prioritise multiple tasks and deliver under tight deadlines Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind. At My Best - QBE Benefits You are more than your work - and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. We offer an extensive choice of other options to suit you! QBE Awards Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year Working Dads Employer Awards 2023 Winner: Parental Policies Award Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee You can view all our awards here Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page Accessibility Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment proce
Feb 26, 2026
Full time
Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to collaborate with intermediaries to drive profitable business growth, achieve sales targets, and meet growth objectives in alignment with Company policies and delegated responsibilities. Account Manager - Broker Partnerships Account Lead Location: Bristol or Remote, 25% Travel Permanent - Hybrid, Full-Time We're seeking a commercially minded Account Manager to join our Distribution team, working closely with intermediaries and corporate clients to drive profitable growth across the Southwest region, including but not limited to Bristol, Somerset, Devon, Cornwall, Wiltshire, Southampton, Poole and South Wales. Our ideal candidate thrives on developing trusted partnerships with brokers and corporate clients, positioning QBE as a valued and long-term partner through strong technical expertise and market insight. If you're a confident, natural relationship builder who thrives in an environment where you can drive meaningful business, please apply! Your new role In this role, you'll play a key part in delivering distribution and growth strategies, achieving agreed targets and supporting the attraction and retention of high-value clients. You will have the opportunity to work collaboratively across the business, contributing specialist product knowledge, market intelligence and strategic account planning to help meet and even exceed annual objectives. Key Responsibilities Drive profitable growth within the allocated channel territory by achieving new business and retention targets Develop and establish business relationships and opportunities with new and existing corporate clients to meet defined sales objectives Work collaboratively with Underwriting, Operations, Claims and other internal stakeholders to deliver optimal client outcomes Review and manage existing portfolios, recommending and implementing strategies to optimise growth, profitability and product mix Establish, develop and maintain strong, long-term relationships with intermediaries, key accounts and corporate clients Act as a trusted advisor, ensuring solutions meet client needs while aligning with underwriting guidelines and delegated authorities About you Significant experience within an insurance, reinsurance or broker with a strong understanding of commercial insurance products and distribution models Sound knowledge of underwriting guidelines, delegated authorities and regulatory requirements Ability to manage and grow corporate client portfolios with strong negotiation, presentation, and influencing skills Commercially astute and results-driven, with a proactive and solutions-focused mindset Strong stakeholder management and collaboration skills, with ahigh level of professionalism and integrity Ability to work independently, prioritise multiple tasks and deliver under tight deadlines Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind. At My Best - QBE Benefits You are more than your work - and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. We offer an extensive choice of other options to suit you! QBE Awards Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year Working Dads Employer Awards 2023 Winner: Parental Policies Award Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee You can view all our awards here Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page Accessibility Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment proce
We are inviting applications for Personl Banker position for an International Bank based in East Ham Details has given below. Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships. Job Responsibility: Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network. Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services. Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf. Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building. Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall. To support the branch's business development initiatives by promoting and attending business development and sales events. To process 'new account' applications including NRI, postal service and other miscellaneous service requests. Preparation of DCS for service requests. To handle all postal service requests. To prepare AML Risk Matrix and check lists for account opening. Responsible for logging and maintenance of postal register. Designated as cover for the alternate Personal Banker position as and when required. Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank. Responsible for processing of Remittances. Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. Competency: Excellent Networking skills. Excellent Sales Skills. Excellent Interpersonal skills. Excellent oral and written communication skills. Retail Sales experience. Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship. Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills. Understands how to present features, and benefits of products and services to customers with differing need
Feb 26, 2026
Full time
We are inviting applications for Personl Banker position for an International Bank based in East Ham Details has given below. Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships. Job Responsibility: Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network. Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services. Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf. Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building. Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall. To support the branch's business development initiatives by promoting and attending business development and sales events. To process 'new account' applications including NRI, postal service and other miscellaneous service requests. Preparation of DCS for service requests. To handle all postal service requests. To prepare AML Risk Matrix and check lists for account opening. Responsible for logging and maintenance of postal register. Designated as cover for the alternate Personal Banker position as and when required. Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank. Responsible for processing of Remittances. Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. Competency: Excellent Networking skills. Excellent Sales Skills. Excellent Interpersonal skills. Excellent oral and written communication skills. Retail Sales experience. Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship. Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills. Understands how to present features, and benefits of products and services to customers with differing need
Marketing Executive - Events £27,000 - £30,000 + Excellent Benefits Hybrid London Leading media events business seeks a highly ambitious and talented marketing executive to join their fast growing team. Our client delivers world-leading series of events focused on public policy and government. Your Role: This role will provide an excellent opportunity to develop your B2B direct marketing skills, using a mix of marketing methods, such as email, social media, partnership working, digital marketing, SEO, advertising and contra deals. Working in a lively, hybrid environment, the successful candidate will be creative, enjoy a diverse role with many tasks to juggle and will have the opportunity to work with other teams such as production, sponsorship, operations and sales. Full training will be provided with much opportunity for growth and development in this dynamic company. Core responsibilities: To construct and deliver comprehensive marketing campaigns for approx. 4 conferences/training courses per month, to attract paying delegates. Creating event marketing project plans Constructing and coordinating email campaigns Building and populating event websites Constructing direct mailing campaigns Data segmentation, targeting and list pulling Speaker liaison and negotiating contra deals, negotiating partnerships with associations and trade bodies. Arranging advertising: websites, inserts, publications, and adverts in trade journals Advertising events through social media, newsletters, links and website promotion Deliver marketing campaigns within set budgets. To adhere to deadlines, including strategically planning timings and marketing campaigns. Profile: A university degree or equivalent. 6-12 months work experience in a B2B marketing or events-based role. An interest in the public sector and public policy. Evidence of working with data and systems. Excellent IT skills, including a high level of competence with Microsoft Office products, and databases. Copy writing skills. Technical aptitude, for example: design programmes such as Adobe Pro or Canva, designing An understanding of social media platforms from a B2B perspective. The ability to project manage and juggle a diverse workload. Ability to follow processes. Experience of working to deadlines. Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Feb 26, 2026
Full time
Marketing Executive - Events £27,000 - £30,000 + Excellent Benefits Hybrid London Leading media events business seeks a highly ambitious and talented marketing executive to join their fast growing team. Our client delivers world-leading series of events focused on public policy and government. Your Role: This role will provide an excellent opportunity to develop your B2B direct marketing skills, using a mix of marketing methods, such as email, social media, partnership working, digital marketing, SEO, advertising and contra deals. Working in a lively, hybrid environment, the successful candidate will be creative, enjoy a diverse role with many tasks to juggle and will have the opportunity to work with other teams such as production, sponsorship, operations and sales. Full training will be provided with much opportunity for growth and development in this dynamic company. Core responsibilities: To construct and deliver comprehensive marketing campaigns for approx. 4 conferences/training courses per month, to attract paying delegates. Creating event marketing project plans Constructing and coordinating email campaigns Building and populating event websites Constructing direct mailing campaigns Data segmentation, targeting and list pulling Speaker liaison and negotiating contra deals, negotiating partnerships with associations and trade bodies. Arranging advertising: websites, inserts, publications, and adverts in trade journals Advertising events through social media, newsletters, links and website promotion Deliver marketing campaigns within set budgets. To adhere to deadlines, including strategically planning timings and marketing campaigns. Profile: A university degree or equivalent. 6-12 months work experience in a B2B marketing or events-based role. An interest in the public sector and public policy. Evidence of working with data and systems. Excellent IT skills, including a high level of competence with Microsoft Office products, and databases. Copy writing skills. Technical aptitude, for example: design programmes such as Adobe Pro or Canva, designing An understanding of social media platforms from a B2B perspective. The ability to project manage and juggle a diverse workload. Ability to follow processes. Experience of working to deadlines. Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Global Mobility Account Manager Job Type: Permanent Location: London Salary: Negotiable + Bonus + Benefits Reporting to the Global Mobility Services Director, this role offers an opportunity to oversee the delivery of a wide range of global mobility services to a challenging client portfolio as well as being a contributor to support the growth of the business. The Role Ensure that the client account services teams deliver services in accordance with scope, SLAs /KPIs Ensure that the client account services teams apply a proactive approach to client issues and opportunities for service delivery improvement for the customer Act as the point of escalation for resolving account issues to the satisfaction of the client and ensure Client Manager is proactively informed of any issues and resolution Ensure that resourcing on the account is managed commercially and without risk to service delivery Conduct root cause analysis of issues to prevent reoccurrence Support the optimisation of the Client Manager's revenue opportunities for each client account Support Client Manager in implementing annual business development plan for client portfolio As directed by line manager in liaison with the sales team, proactive involvement in responding to RFPs and sales presentations for new sales prospects and contract renewals to cover service and operational aspects Oversight for all management reporting related to service delivery Drive cost and process efficiencies for client portfolio Conduct Quarterly Service Reviews and attend monthly internal calls with Client Manager to support them on operational issues. Ensure minimum quarterly reporting sent to assigned clients (or more frequently as implemented) Participate fully as accountable resource in the core implementation project team for new client implementations and existing client re-implementations as the responsible party for operational aspects of the engagement as defined in the Implementation Governance Programme Ensure that clients, suppliers, all existing team members and/or new team members are fully trained and competent in the application of client policy, defined processes and the technology used to manage the client and continue to remain up to date on all account changes Ensure service issues are dealt with effectively Understand all aspects of the contract and how to perform against it Support the Client Manager on client financial matters including forecasting for budget purposes. The role holder is responsible for meeting monthly billing and debtor collection targets Support the portfolio financial performance to budget for each client account and ensure Client Manager is proactively informed Undertake projects and consulting work, as requested by senior leadership Maintain competitor awareness and market activity understanding Understand the clients' business, how our service affects it and how improvements can impact their performance Be comfortable in discussing wider product offerings to existing clients and targets The Person To be successful in the role, you'll have the following skills and experience: Previous experience of servicing large global corporate clients, covering all global mobility operational dimensions including: Supplier management, Financial management and Global compliance. Successfully managing international relationships Capability to present in sales proposal situations Educated to a minimum of 'A' level or equivalent, ideally with a Bachelor's degree or equivalent experience and professional qualifications such as ATII, CRP, CIPD, GMS, etc. Familiar with the usual Microsoft software packages Excellent communication skills, innovative and creative thinking, customer centric approach Leads by example Working with and delivering through others Team player, wiling to actively support account team and be hands-on with delivery when required Market Awareness and strategic thought around new opportunities Ability to build and maintain relationships Integral in conflict resolution within the organisation Attention to detail and timely response Robust follow-up on delegated tasks to ensure appropriate results Adherence to established guidelines and procedures APPLY NOW To apply for the position, please send your CV to Andy Shaw via the 'apply now' button.
Feb 26, 2026
Full time
Global Mobility Account Manager Job Type: Permanent Location: London Salary: Negotiable + Bonus + Benefits Reporting to the Global Mobility Services Director, this role offers an opportunity to oversee the delivery of a wide range of global mobility services to a challenging client portfolio as well as being a contributor to support the growth of the business. The Role Ensure that the client account services teams deliver services in accordance with scope, SLAs /KPIs Ensure that the client account services teams apply a proactive approach to client issues and opportunities for service delivery improvement for the customer Act as the point of escalation for resolving account issues to the satisfaction of the client and ensure Client Manager is proactively informed of any issues and resolution Ensure that resourcing on the account is managed commercially and without risk to service delivery Conduct root cause analysis of issues to prevent reoccurrence Support the optimisation of the Client Manager's revenue opportunities for each client account Support Client Manager in implementing annual business development plan for client portfolio As directed by line manager in liaison with the sales team, proactive involvement in responding to RFPs and sales presentations for new sales prospects and contract renewals to cover service and operational aspects Oversight for all management reporting related to service delivery Drive cost and process efficiencies for client portfolio Conduct Quarterly Service Reviews and attend monthly internal calls with Client Manager to support them on operational issues. Ensure minimum quarterly reporting sent to assigned clients (or more frequently as implemented) Participate fully as accountable resource in the core implementation project team for new client implementations and existing client re-implementations as the responsible party for operational aspects of the engagement as defined in the Implementation Governance Programme Ensure that clients, suppliers, all existing team members and/or new team members are fully trained and competent in the application of client policy, defined processes and the technology used to manage the client and continue to remain up to date on all account changes Ensure service issues are dealt with effectively Understand all aspects of the contract and how to perform against it Support the Client Manager on client financial matters including forecasting for budget purposes. The role holder is responsible for meeting monthly billing and debtor collection targets Support the portfolio financial performance to budget for each client account and ensure Client Manager is proactively informed Undertake projects and consulting work, as requested by senior leadership Maintain competitor awareness and market activity understanding Understand the clients' business, how our service affects it and how improvements can impact their performance Be comfortable in discussing wider product offerings to existing clients and targets The Person To be successful in the role, you'll have the following skills and experience: Previous experience of servicing large global corporate clients, covering all global mobility operational dimensions including: Supplier management, Financial management and Global compliance. Successfully managing international relationships Capability to present in sales proposal situations Educated to a minimum of 'A' level or equivalent, ideally with a Bachelor's degree or equivalent experience and professional qualifications such as ATII, CRP, CIPD, GMS, etc. Familiar with the usual Microsoft software packages Excellent communication skills, innovative and creative thinking, customer centric approach Leads by example Working with and delivering through others Team player, wiling to actively support account team and be hands-on with delivery when required Market Awareness and strategic thought around new opportunities Ability to build and maintain relationships Integral in conflict resolution within the organisation Attention to detail and timely response Robust follow-up on delegated tasks to ensure appropriate results Adherence to established guidelines and procedures APPLY NOW To apply for the position, please send your CV to Andy Shaw via the 'apply now' button.
