Senior Digital Fundraising Officer Cycling in London is booming and we're campaigning to make it safe everywhere and fun for everyone! The new post of Senior Digital Fundraising Officer is an essential role, delivering digital campaigns to engage new supporters and acquire new members and donors, ultimately ensuring LCC's campaigning continues to be impactful and effective for years to come. You'll bring strong experience gained in a similar role for a charity, campaigning organisation or membership body; and you'll demonstrate past success in generating income through digital advertising and email marketing. A fantastic communicator, you'll translate LCC's work into compelling cases for support, building a year-round programme of multi-channel fundraising and member acquisition campaigns. Acting as the organisation's 'digital lead', you'll help ensure our digital communications, systems and processes continuously evolve and improve in line with emerging trends and best practice. And you'll play a key role in strengthening our approach to digital marketing, providing advice and support across the staff team to embed digital thinking in priority projects. As we launch a new growth strategy and invest in our digital fundraising capacity this is an exciting role and an exciting time to join LCC. You'll be a linchpin in a small, talented, friendly team; working on a cause where the impact of your work is quickly visible. With huge scope to develop and implement your own ideas, the role will suit someone with an entrepreneurial mindset and the energy and enthusiasm to experiment, strive for improvement, and deliver growth. We're passionate about developing our people and we'll work with you to make you the best digital fundraiser you can be. To be successful you will need: Minimum of five years' experience working in a similar digital fundraising or marketing role(s) for other charities, membership organisations, or agencies. High level of proficiency working with Facebook Ads Manager, including strong experience using the platform to deliver fundraising and supporter acquisition campaigns. Strong experience using email marketing platforms to build supporter journeys and run email fundraising campaigns or appeals. It would also be beneficial to have: Knowledge of Google Ads, Google Tag Manager, Google Analytics. Experience articulating compelling cases for support. Experience running multi-channel digital advertising / fundraising campaigns. Good understanding of paid search/display advertising. Experience using CRM systems to run reports, analyse campaign effectiveness, and segment audiences. Experience using content management systems such as WordPress and Drupal. Experience commissioning creative suppliers such as graphic designers, illustrators, animators, filmmakers.
Feb 04, 2026
Full time
Senior Digital Fundraising Officer Cycling in London is booming and we're campaigning to make it safe everywhere and fun for everyone! The new post of Senior Digital Fundraising Officer is an essential role, delivering digital campaigns to engage new supporters and acquire new members and donors, ultimately ensuring LCC's campaigning continues to be impactful and effective for years to come. You'll bring strong experience gained in a similar role for a charity, campaigning organisation or membership body; and you'll demonstrate past success in generating income through digital advertising and email marketing. A fantastic communicator, you'll translate LCC's work into compelling cases for support, building a year-round programme of multi-channel fundraising and member acquisition campaigns. Acting as the organisation's 'digital lead', you'll help ensure our digital communications, systems and processes continuously evolve and improve in line with emerging trends and best practice. And you'll play a key role in strengthening our approach to digital marketing, providing advice and support across the staff team to embed digital thinking in priority projects. As we launch a new growth strategy and invest in our digital fundraising capacity this is an exciting role and an exciting time to join LCC. You'll be a linchpin in a small, talented, friendly team; working on a cause where the impact of your work is quickly visible. With huge scope to develop and implement your own ideas, the role will suit someone with an entrepreneurial mindset and the energy and enthusiasm to experiment, strive for improvement, and deliver growth. We're passionate about developing our people and we'll work with you to make you the best digital fundraiser you can be. To be successful you will need: Minimum of five years' experience working in a similar digital fundraising or marketing role(s) for other charities, membership organisations, or agencies. High level of proficiency working with Facebook Ads Manager, including strong experience using the platform to deliver fundraising and supporter acquisition campaigns. Strong experience using email marketing platforms to build supporter journeys and run email fundraising campaigns or appeals. It would also be beneficial to have: Knowledge of Google Ads, Google Tag Manager, Google Analytics. Experience articulating compelling cases for support. Experience running multi-channel digital advertising / fundraising campaigns. Good understanding of paid search/display advertising. Experience using CRM systems to run reports, analyse campaign effectiveness, and segment audiences. Experience using content management systems such as WordPress and Drupal. Experience commissioning creative suppliers such as graphic designers, illustrators, animators, filmmakers.
Senior Graphic Designer Our client is seeking a talented Senior Graphic Designer to deliver a brilliant array of visual content that supports marketing and fundraising activity. This is an exceptional opportunity for a high-calibre graphic designer to take their career to the next level and use their extensive talents to build narrative and tell our client's amazing story. Location: Kent or Oxford (with hybrid working) Rewards: Salary of £45,000, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities. Contract: Permanent, full-time The Role As a Senior Graphic Designer, you will create, and lead others in the creation of exceptional visual design solutions that make our client's brand stand out, display their vision and engage with their audiences. Right now is an incredible time to join our client as they start a new chapter of ambition and growth. They're integrating what they do, bringing together services, people and systems to make sure they are operating in a unified way. You'll be a key part of this process, working closely with the fundraising and marketing teams to elevate their visual offering, develop creative designs that meet needs and drive awareness, and mentor and up-skill colleagues. Day-to-day, you'll create high-impact designs and visual work for both print and digital formats, pushing the brand forwards and supporting campaigns that increase donor income, brand awareness and reach. Leading campaign and content design, you'll deliver concept development and lead art direction, define and document design systems and brand standards and adopt and integrate new tools that will streamline and enhance our client's work. Additionally, you will - Facilitate creative workshops - Champion accessibility and inclusion in design - Act as brand guardian for consistency across UI/UX and traditional graphic design - Evaluate and integrate AI-assisted workflows and develop guidelines for use - Scope, brief, and quality-assure external suppliers - Mentor designers and content creators - Define and track creative campaign goals About You To join our client as a Senior Graphic Designer, you will need: - Significant professional experience in a multi-channel design role covering both print and digital, ideally within the charity or values-driven sector - Proven track record leading creative for integrated campaigns, from concept to delivery, working closely with fundraising and marketing teams - Experience establishing and maintaining design systems and brand governance across a growing organisation - Supplier management and quality assurance experience across print and digital production and confidence with specifications and proofs - Experience leading in accessibility standards and inclusive design principles to improve reach and impact - Experience working with an agile framework and familiarity with scrum and sprint methodologies - Expert user of Adobe Creative Cloud (InDesign, Illustrator, Photoshop, After Effects/Premiere) and familiarity with Figma or similar for components and libraries - Familiarity with AI-assisted creative tools (e.g., Adobe Firefly, Microsoft Co-Pilot) and their appropriate, ethical use - Degree-level qualification (or equivalent experience) in Graphic Design, Visual Communication, Interaction Design or related field The Organisation Our client is a faith-based organisation that delivers practical support and religious awareness across the globe. The Benefits - Salary of £45,000 per annum - Annual leave entitlement of 22 days per year plus 8 paid public holidays per year - Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions - Death in service payment - Flexible working policy - Access to an Employee Assistance Programme This is a rare opportunity to have real impact every day, deliver exciting visual campaigns that will support and drive our client's mission. You'll be the key component of their marketing and fundraising work, playing a lead role, setting the tone and driving the delivery whilst growing and developing your own skills and implementing exciting new tech and processes. What's more, you'll discover a wide range of reward schemes and benefits alongside the chance to help make a difference to communities around the world that are in need. Other organisations may call this role Lead Graphic Designer, Visual Communications Manager, Marketing Designer, Brand Visual Lead, or Visual Campaign Designer. So, if you're ready to create incredible visuals as a Senior Graphic Designer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Feb 04, 2026
Full time
Senior Graphic Designer Our client is seeking a talented Senior Graphic Designer to deliver a brilliant array of visual content that supports marketing and fundraising activity. This is an exceptional opportunity for a high-calibre graphic designer to take their career to the next level and use their extensive talents to build narrative and tell our client's amazing story. Location: Kent or Oxford (with hybrid working) Rewards: Salary of £45,000, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities. Contract: Permanent, full-time The Role As a Senior Graphic Designer, you will create, and lead others in the creation of exceptional visual design solutions that make our client's brand stand out, display their vision and engage with their audiences. Right now is an incredible time to join our client as they start a new chapter of ambition and growth. They're integrating what they do, bringing together services, people and systems to make sure they are operating in a unified way. You'll be a key part of this process, working closely with the fundraising and marketing teams to elevate their visual offering, develop creative designs that meet needs and drive awareness, and mentor and up-skill colleagues. Day-to-day, you'll create high-impact designs and visual work for both print and digital formats, pushing the brand forwards and supporting campaigns that increase donor income, brand awareness and reach. Leading campaign and content design, you'll deliver concept development and lead art direction, define and document design systems and brand standards and adopt and integrate new tools that will streamline and enhance our client's work. Additionally, you will - Facilitate creative workshops - Champion accessibility and inclusion in design - Act as brand guardian for consistency across UI/UX and traditional graphic design - Evaluate and integrate AI-assisted workflows and develop guidelines for use - Scope, brief, and quality-assure external suppliers - Mentor designers and content creators - Define and track creative campaign goals About You To join our client as a Senior Graphic Designer, you will need: - Significant professional experience in a multi-channel design role covering both print and digital, ideally within the charity or values-driven sector - Proven track record leading creative for integrated campaigns, from concept to delivery, working closely with fundraising and marketing teams - Experience establishing and maintaining design systems and brand governance across a growing organisation - Supplier management and quality assurance experience across print and digital production and confidence with specifications and proofs - Experience leading in accessibility standards and inclusive design principles to improve reach and impact - Experience working with an agile framework and familiarity with scrum and sprint methodologies - Expert user of Adobe Creative Cloud (InDesign, Illustrator, Photoshop, After Effects/Premiere) and familiarity with Figma or similar for components and libraries - Familiarity with AI-assisted creative tools (e.g., Adobe Firefly, Microsoft Co-Pilot) and their appropriate, ethical use - Degree-level qualification (or equivalent experience) in Graphic Design, Visual Communication, Interaction Design or related field The Organisation Our client is a faith-based organisation that delivers practical support and religious awareness across the globe. The Benefits - Salary of £45,000 per annum - Annual leave entitlement of 22 days per year plus 8 paid public holidays per year - Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions - Death in service payment - Flexible working policy - Access to an Employee Assistance Programme This is a rare opportunity to have real impact every day, deliver exciting visual campaigns that will support and drive our client's mission. You'll be the key component of their marketing and fundraising work, playing a lead role, setting the tone and driving the delivery whilst growing and developing your own skills and implementing exciting new tech and processes. What's more, you'll discover a wide range of reward schemes and benefits alongside the chance to help make a difference to communities around the world that are in need. Other organisations may call this role Lead Graphic Designer, Visual Communications Manager, Marketing Designer, Brand Visual Lead, or Visual Campaign Designer. So, if you're ready to create incredible visuals as a Senior Graphic Designer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
We are looking for someone with experience of significant web design and development projects, and an interest in arts and technology. We call our project managers Producers, because for us, there's much more to it than spreadsheets, budgets and meetings. Producers at Cogapp: Manage dynamic projects with wonderful content for amazing clients Are trusted and supported by leadership and colleagues Contribute to organisational strategy and user experience Communicate effectively and with care Build and maintain relationships with clients around the world Receive a competitive salary, profit-share bonus scheme, and helpful perks. This is a permanent, full time position. Annual salary: £40,000 to £45,000 dependent on experience (+ bonus). We particularly welcome applications from under-represented groups in the tech industry. The role You will be in charge of producing digital projects for some of the most significant cultural institutions in the world. This will involve managing your team of designers and developers, collaborating with your client, and reporting to the wider company. Our clients are museums, archives, libraries and cultural institutions, who have beautiful content and creative ambitions. You will collaborate with established Cogapp clients, work with developers to continuously improve our work, and have the opportunity to learn from colleagues, conferences and training. You will build client relationships to become, and remain, trusted partners able to deal with challenges tactfully as a united front. Depending on your experience and areas of interest, Producers also contribute to user experience and design thinking, proposals and marketing efforts, and QA testing and working with the team to improve internal processes. About you You will have experience managing significant web design and development projects. If they are arts-related or for external clients, even better. You are a clear and confident communicator in person and writing. You enjoy responsibility, leading a team and take pride in your work. You are flexible in your approach to problem-solving and prioritisation. You think proactively and anticipate potential outcomes. You are pleasantly ambitious, and unashamedly organised. You are looking to develop your career. Your interests and values make a career at Cogapp a good fit. Who you'll be working with As a Senior Producer, you'll work with designers, directors, all of our lovely developers and be part of a supportive, experienced Production team. Salary and benefits £40,000 to £45,000 dependent on experience (+ bonus). Benefits include: Flexible hybrid working - choose how you wish to split your time between home and the office ideally with at least 2 days a week in the studio 25 days annual leave plus bank holidays, increasing by a day for each year of service up to 30 days Training and career development tailored for you Bonus scheme based on company profits 1 to 1 matched pension contributions up to 5% of salary Four hours independent research time every week Innovation programme including company-wide hack-days Yearly charitable donation from company profits Tax-free bike scheme Activities Conferences Occasional international travel (with carbon offsetting, read our environmental sustainability policy ) Regular skill-swapping team lunches with locally-sourced food Team outings - recently including a boat trip to the wind farm, T20 cricket and a vineyard tour Project meals, cocktail parties and summer picnics Company-wide every Thursday
Feb 04, 2026
Full time
We are looking for someone with experience of significant web design and development projects, and an interest in arts and technology. We call our project managers Producers, because for us, there's much more to it than spreadsheets, budgets and meetings. Producers at Cogapp: Manage dynamic projects with wonderful content for amazing clients Are trusted and supported by leadership and colleagues Contribute to organisational strategy and user experience Communicate effectively and with care Build and maintain relationships with clients around the world Receive a competitive salary, profit-share bonus scheme, and helpful perks. This is a permanent, full time position. Annual salary: £40,000 to £45,000 dependent on experience (+ bonus). We particularly welcome applications from under-represented groups in the tech industry. The role You will be in charge of producing digital projects for some of the most significant cultural institutions in the world. This will involve managing your team of designers and developers, collaborating with your client, and reporting to the wider company. Our clients are museums, archives, libraries and cultural institutions, who have beautiful content and creative ambitions. You will collaborate with established Cogapp clients, work with developers to continuously improve our work, and have the opportunity to learn from colleagues, conferences and training. You will build client relationships to become, and remain, trusted partners able to deal with challenges tactfully as a united front. Depending on your experience and areas of interest, Producers also contribute to user experience and design thinking, proposals and marketing efforts, and QA testing and working with the team to improve internal processes. About you You will have experience managing significant web design and development projects. If they are arts-related or for external clients, even better. You are a clear and confident communicator in person and writing. You enjoy responsibility, leading a team and take pride in your work. You are flexible in your approach to problem-solving and prioritisation. You think proactively and anticipate potential outcomes. You are pleasantly ambitious, and unashamedly organised. You are looking to develop your career. Your interests and values make a career at Cogapp a good fit. Who you'll be working with As a Senior Producer, you'll work with designers, directors, all of our lovely developers and be part of a supportive, experienced Production team. Salary and benefits £40,000 to £45,000 dependent on experience (+ bonus). Benefits include: Flexible hybrid working - choose how you wish to split your time between home and the office ideally with at least 2 days a week in the studio 25 days annual leave plus bank holidays, increasing by a day for each year of service up to 30 days Training and career development tailored for you Bonus scheme based on company profits 1 to 1 matched pension contributions up to 5% of salary Four hours independent research time every week Innovation programme including company-wide hack-days Yearly charitable donation from company profits Tax-free bike scheme Activities Conferences Occasional international travel (with carbon offsetting, read our environmental sustainability policy ) Regular skill-swapping team lunches with locally-sourced food Team outings - recently including a boat trip to the wind farm, T20 cricket and a vineyard tour Project meals, cocktail parties and summer picnics Company-wide every Thursday
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We are looking for an experienced Content Designer to join a government digital delivery team. You will create clear, accessible, user-centred content that helps people understand and use public services. Working closely with designers, researchers, product teams, and policy colleagues, you will ensure content meets user needs, aligns with the GDS Service Standard , and follows the GOV click apply for full job details
Feb 04, 2026
Contractor
We are looking for an experienced Content Designer to join a government digital delivery team. You will create clear, accessible, user-centred content that helps people understand and use public services. Working closely with designers, researchers, product teams, and policy colleagues, you will ensure content meets user needs, aligns with the GDS Service Standard , and follows the GOV click apply for full job details
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We are a nationwide organisation with over 30,000 members across the UK who are now seeking a Graphic Designer to join our existing team located at our Head Office in Farnham working as part of the wider Social Media, Videography, Events and wider Marketing Team, as well as our Founder. The role would suit candidates who drive and own a car with at least 3 years proven work experience in either an agency or in-house graphic design role. You must be able to provide a portfolio demonstrating visual storytelling across static design, with some motion work if available. You should be organised with strong time management and communication skills and confident working with marketing stakeholders within a fast-paced environment with changing priorities and proficient in Adobe Creative Suite, particularly Photoshop, Illustrator, After Effects, Canva including templates, designing for both web and print, whilst also having a good understanding of social media formats, export settings and DPI for both digital and print. Paying up to £35k depending on experience, the working are 37.5 hours per week Monday to Friday, plus at least two days a week WFH, health and benefits scheme, travel opportunities to UK and overseas events, with free parking, 22 days holiday plus bank holidays and Christmas shut down, pension and a friendly and professional working environment. Reporting into the Head of Social Media and Digital Marketing, you will play a key role in bringing the company s brand and its side-brands to life through strong visual storytelling. This is primarily a graphic design role, focused on creating high-quality static assets across marketing, social media, events, web and print. Experience in motion graphics and light animation is highly desirable and will be used to enhance campaigns where appropriate, however motion is not the main focus of the role. Working closely with the Social Media, Videography, Events and wider Marketing Team, as well as our Founder, you will turn ideas into engaging visual content that supports campaign objectives and strengthens brand presence. This is a fast-paced fun and friendly environment, and the successful candidate will be comfortable working at speed across multiple projects at once. As Graphic Designer your key duties will be: Graphic and Visual Design • Create engaging graphic assets for digital and print including social media posts, ads, banners, website visuals, flyers, posters, presentations and event collateral. • Support the rollout and ongoing application of the new brand visual identity across all marketing assets and channels. • Maintain brand consistency in visual language across campaigns, channels and materials. • Review historical graphics with the team and recreate or improve them to increase consistency and quality. • Design social media templates and provide support on correct export sizes, formats and DPI. • Assist wider teams with Canva templates and ensure brand guidelines are followed. Collaboration and Support • Work closely with Social Media, Videography, Events, Brand, Product Marketing and Content teams to deliver creative work to agreed timelines. • Support other departments who may need creative input, building strong working relationships across the business. • Help Leaders and internal teams understand how to use templates and design assets effectively for their own marketing and social media. • Take briefs from marketing and events teams and translate them into visually compelling ideas for sign-off. To be considered for the role of Graphic Designer role, you must drive and own a car and have least 3 years proven work experience in a graphic design role and a portfolio to support your previous work. You will be confident working with marketing stakeholders within a fast-paced environment, organised, and have strong time management and communication skills. You must be proficient in Adobe Creative Suite, particularly Photoshop, Illustrator, After Effects, Canva including templates, designing for both web and print, whilst also having a good understanding of social media formats, export settings and DPI for both digital and print. Any experience with Motion and Animated Content would be beneficial but is not essential. In return we offer the opportunity to work with a welcoming, fun, and collaborative team plus at least two days a week WFH, health and benefits scheme, travel opportunities to UK and overseas events, with free parking, 22 days holiday plus bank holidays and Christmas shut down, pension and a friendly and professional working environment. To be considered, please mail us your CV ASAP.
Feb 04, 2026
Full time
We are a nationwide organisation with over 30,000 members across the UK who are now seeking a Graphic Designer to join our existing team located at our Head Office in Farnham working as part of the wider Social Media, Videography, Events and wider Marketing Team, as well as our Founder. The role would suit candidates who drive and own a car with at least 3 years proven work experience in either an agency or in-house graphic design role. You must be able to provide a portfolio demonstrating visual storytelling across static design, with some motion work if available. You should be organised with strong time management and communication skills and confident working with marketing stakeholders within a fast-paced environment with changing priorities and proficient in Adobe Creative Suite, particularly Photoshop, Illustrator, After Effects, Canva including templates, designing for both web and print, whilst also having a good understanding of social media formats, export settings and DPI for both digital and print. Paying up to £35k depending on experience, the working are 37.5 hours per week Monday to Friday, plus at least two days a week WFH, health and benefits scheme, travel opportunities to UK and overseas events, with free parking, 22 days holiday plus bank holidays and Christmas shut down, pension and a friendly and professional working environment. Reporting into the Head of Social Media and Digital Marketing, you will play a key role in bringing the company s brand and its side-brands to life through strong visual storytelling. This is primarily a graphic design role, focused on creating high-quality static assets across marketing, social media, events, web and print. Experience in motion graphics and light animation is highly desirable and will be used to enhance campaigns where appropriate, however motion is not the main focus of the role. Working closely with the Social Media, Videography, Events and wider Marketing Team, as well as our Founder, you will turn ideas into engaging visual content that supports campaign objectives and strengthens brand presence. This is a fast-paced fun and friendly environment, and the successful candidate will be comfortable working at speed across multiple projects at once. As Graphic Designer your key duties will be: Graphic and Visual Design • Create engaging graphic assets for digital and print including social media posts, ads, banners, website visuals, flyers, posters, presentations and event collateral. • Support the rollout and ongoing application of the new brand visual identity across all marketing assets and channels. • Maintain brand consistency in visual language across campaigns, channels and materials. • Review historical graphics with the team and recreate or improve them to increase consistency and quality. • Design social media templates and provide support on correct export sizes, formats and DPI. • Assist wider teams with Canva templates and ensure brand guidelines are followed. Collaboration and Support • Work closely with Social Media, Videography, Events, Brand, Product Marketing and Content teams to deliver creative work to agreed timelines. • Support other departments who may need creative input, building strong working relationships across the business. • Help Leaders and internal teams understand how to use templates and design assets effectively for their own marketing and social media. • Take briefs from marketing and events teams and translate them into visually compelling ideas for sign-off. To be considered for the role of Graphic Designer role, you must drive and own a car and have least 3 years proven work experience in a graphic design role and a portfolio to support your previous work. You will be confident working with marketing stakeholders within a fast-paced environment, organised, and have strong time management and communication skills. You must be proficient in Adobe Creative Suite, particularly Photoshop, Illustrator, After Effects, Canva including templates, designing for both web and print, whilst also having a good understanding of social media formats, export settings and DPI for both digital and print. Any experience with Motion and Animated Content would be beneficial but is not essential. In return we offer the opportunity to work with a welcoming, fun, and collaborative team plus at least two days a week WFH, health and benefits scheme, travel opportunities to UK and overseas events, with free parking, 22 days holiday plus bank holidays and Christmas shut down, pension and a friendly and professional working environment. To be considered, please mail us your CV ASAP.
If you like designing with purpose - and actually building what you design, this one s for you. This role is for someone who designs clear, well-structured websites in Figma and brings those designs to life as clean, custom WordPress builds - with clear scope to grow into a more senior role. Work diversity guaranteed! We re Voodoochilli and Heritage Creative - two closely connected, design-led agencies - and we re looking for a talented Web Designer with front end coding skills to join our close-knit, highly experienced, fully remote team. This is an opportunity to work on varied, meaningful projects for a wide range of clients, taking ideas from the initial brief through to beautifully designed and carefully built WordPress websites. You ll be creating thoughtful Figma designs, building clean custom themes, and working with the autonomy and trust that comes from being part of a calm, senior team that values quality over speed for speed s sake. Please include a link to your portfolio or to any websites you have designed on your CV The Role at a Glance: Web Designer £35,000 - £45,000 DOE Plus other Benefits inc all expenses paid annual Portugal retreat UK Remote - You must be based in the UK and able to attend occasional team meetings , roughly twice per year in Hereford/London Full-time - Mon-Thurs 8.30-5.30, plus early finish on Fridays Culture: We are direct, honest, and practical in how we communicate. We care about quality, clarity, and doing the right thing for clients and for each other. We are a small, experienced team, and we expect people to be thoughtful, accountable, and kind. How we work: We are a fully remote team, and we care about sustainable work life balance. We do not glorify long hours or burnout, and we plan work properly so people can do their jobs well without constant pressure. Your Skills/Experience: Experienced in Figma. An interest in UX/UI. Front end Wordpress experience. Agency experience is a bonus. Clients include: AliExpress, the City of London Corporation, Canterbury Cathedral, The Design Museum, Engel & Völkers What are you doing at the moment? Working in an agency where there is no room for them to grow, or perhaps you re running a micro agency or freelance business, looking to work with more people and bigger clients. Who we are: We are two closely connected agencies - Voodoochilli and Heritage Creative - with over 25 years of combined experience. We work across a wide range of sectors, from global brands and public bodies to cultural and heritage organisations. Our clients include AliExpress, the City of London Corporation, Canterbury Cathedral, The Design Museum, Engel & Völkers, alongside many small and medium-sized organisations across the UK and internationally. Our two-agency model means the work is varied, and you won t be confined to a single niche. We are fully-remote, highly-experienced, and intentionally boutique. We prioritise quality, trust, and clear thinking over noise, hierarchy, or process for its own sake. The Web Designer Role: We re looking for a Web Designer who can turn briefs into clear, thoughtful Figma designs and then build them in WordPress using clean, custom themes. The role leans towards design, but strong front-end build skills are essential. You re confident making UX and layout decisions, comfortable owning work end-to-end, and focused on delivering quality rather than firefighting. You ve worked in an agency environment, thrive on pace and variety, and can manage your own workload in a fully remote setup. Furthermore, you re curious about your craft, open to feedback, and confident sharing opinions while working well in a small, experienced team. Over time, you re looking to step up - taking on more responsibility, and growing towards a senior or leadership role What You ll Do: • Transform client briefs into polished, thoughtful Figma designs that bring ideas to life • Make smart UX and design decisions around layout, hierarchy, and content flow - always with the user in mind • Design reusable UI components and build simple, scalable design systems • Bring your designs to life by building them in WordPress using custom themes • Confidently work with ACF, Gutenberg blocks, and structured content to create flexible, future-proof sites • Craft responsive layouts and subtle interactions that feel smooth and intentional across devices • Collaborate closely with the wider team, clearly communicating progress and ideas at every stage • Partner with backend developers to ensure your design vision is fully realised in the final build Required experience: • You must be based in the UK and able to attend occasional team meetings in Hereford / London • Strong Figma skills, with confidence in layouts, components, and user flows • A solid grasp of UX fundamentals and a sharp eye for clean, considered interface design • Proven experience building custom WordPress themes from the ground up • Strong working knowledge of ACF, Gutenberg, and WordPress best practices • Excellent HTML and CSS skills, plus a working knowledge of PHP for WordPress theming • Ability to work independently, take ownership, and see tasks through from start to finish Nice to have: • Experience working in a digital or creative agency environment • Comfortable presenting work or talking through design decisions with clients • Experience designing and building for a range of sectors, brands, or audiences What we offer: • Fully remote working with a sustainable work-life balance • Varied, meaningful work across two agencies and a wide range of sectors • A powerful Mac, large 2nd display, keyboard, mouse and dock, and the software you need to do your job properly • Varied, meaningful work across two agencies and many sectors • An optional, all-expenses-paid annual team retreat in Portugal • A calm, straightforward working culture focused on doing good work If you re a Web Designer who enjoys balancing design thinking with hands-on build work - and you re looking for a remote role where quality genuinely comes first - we d love to hear from you. Apply now to find out more about this opportunity and take the next step in your career. Please ensure you include links to work portfolio. Thanks! Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Feb 03, 2026
Full time
If you like designing with purpose - and actually building what you design, this one s for you. This role is for someone who designs clear, well-structured websites in Figma and brings those designs to life as clean, custom WordPress builds - with clear scope to grow into a more senior role. Work diversity guaranteed! We re Voodoochilli and Heritage Creative - two closely connected, design-led agencies - and we re looking for a talented Web Designer with front end coding skills to join our close-knit, highly experienced, fully remote team. This is an opportunity to work on varied, meaningful projects for a wide range of clients, taking ideas from the initial brief through to beautifully designed and carefully built WordPress websites. You ll be creating thoughtful Figma designs, building clean custom themes, and working with the autonomy and trust that comes from being part of a calm, senior team that values quality over speed for speed s sake. Please include a link to your portfolio or to any websites you have designed on your CV The Role at a Glance: Web Designer £35,000 - £45,000 DOE Plus other Benefits inc all expenses paid annual Portugal retreat UK Remote - You must be based in the UK and able to attend occasional team meetings , roughly twice per year in Hereford/London Full-time - Mon-Thurs 8.30-5.30, plus early finish on Fridays Culture: We are direct, honest, and practical in how we communicate. We care about quality, clarity, and doing the right thing for clients and for each other. We are a small, experienced team, and we expect people to be thoughtful, accountable, and kind. How we work: We are a fully remote team, and we care about sustainable work life balance. We do not glorify long hours or burnout, and we plan work properly so people can do their jobs well without constant pressure. Your Skills/Experience: Experienced in Figma. An interest in UX/UI. Front end Wordpress experience. Agency experience is a bonus. Clients include: AliExpress, the City of London Corporation, Canterbury Cathedral, The Design Museum, Engel & Völkers What are you doing at the moment? Working in an agency where there is no room for them to grow, or perhaps you re running a micro agency or freelance business, looking to work with more people and bigger clients. Who we are: We are two closely connected agencies - Voodoochilli and Heritage Creative - with over 25 years of combined experience. We work across a wide range of sectors, from global brands and public bodies to cultural and heritage organisations. Our clients include AliExpress, the City of London Corporation, Canterbury Cathedral, The Design Museum, Engel & Völkers, alongside many small and medium-sized organisations across the UK and internationally. Our two-agency model means the work is varied, and you won t be confined to a single niche. We are fully-remote, highly-experienced, and intentionally boutique. We prioritise quality, trust, and clear thinking over noise, hierarchy, or process for its own sake. The Web Designer Role: We re looking for a Web Designer who can turn briefs into clear, thoughtful Figma designs and then build them in WordPress using clean, custom themes. The role leans towards design, but strong front-end build skills are essential. You re confident making UX and layout decisions, comfortable owning work end-to-end, and focused on delivering quality rather than firefighting. You ve worked in an agency environment, thrive on pace and variety, and can manage your own workload in a fully remote setup. Furthermore, you re curious about your craft, open to feedback, and confident sharing opinions while working well in a small, experienced team. Over time, you re looking to step up - taking on more responsibility, and growing towards a senior or leadership role What You ll Do: • Transform client briefs into polished, thoughtful Figma designs that bring ideas to life • Make smart UX and design decisions around layout, hierarchy, and content flow - always with the user in mind • Design reusable UI components and build simple, scalable design systems • Bring your designs to life by building them in WordPress using custom themes • Confidently work with ACF, Gutenberg blocks, and structured content to create flexible, future-proof sites • Craft responsive layouts and subtle interactions that feel smooth and intentional across devices • Collaborate closely with the wider team, clearly communicating progress and ideas at every stage • Partner with backend developers to ensure your design vision is fully realised in the final build Required experience: • You must be based in the UK and able to attend occasional team meetings in Hereford / London • Strong Figma skills, with confidence in layouts, components, and user flows • A solid grasp of UX fundamentals and a sharp eye for clean, considered interface design • Proven experience building custom WordPress themes from the ground up • Strong working knowledge of ACF, Gutenberg, and WordPress best practices • Excellent HTML and CSS skills, plus a working knowledge of PHP for WordPress theming • Ability to work independently, take ownership, and see tasks through from start to finish Nice to have: • Experience working in a digital or creative agency environment • Comfortable presenting work or talking through design decisions with clients • Experience designing and building for a range of sectors, brands, or audiences What we offer: • Fully remote working with a sustainable work-life balance • Varied, meaningful work across two agencies and a wide range of sectors • A powerful Mac, large 2nd display, keyboard, mouse and dock, and the software you need to do your job properly • Varied, meaningful work across two agencies and many sectors • An optional, all-expenses-paid annual team retreat in Portugal • A calm, straightforward working culture focused on doing good work If you re a Web Designer who enjoys balancing design thinking with hands-on build work - and you re looking for a remote role where quality genuinely comes first - we d love to hear from you. Apply now to find out more about this opportunity and take the next step in your career. Please ensure you include links to work portfolio. Thanks! Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
If you like designing with purpose - and actually building what you design, this one s for you. This role is for someone who designs clear, well-structured websites in Figma and brings those designs to life as clean, custom WordPress builds - with clear scope to grow into a more senior role. Work diversity guaranteed! We re Voodoochilli and Heritage Creative - two closely connected, design-led agencies - and we re looking for a talented Web Designer with front end coding skills to join our close-knit, highly experienced, fully remote team. This is an opportunity to work on varied, meaningful projects for a wide range of clients, taking ideas from the initial brief through to beautifully designed and carefully built WordPress websites. You ll be creating thoughtful Figma designs, building clean custom themes, and working with the autonomy and trust that comes from being part of a calm, senior team that values quality over speed for speed s sake. Please include a link to your portfolio or to any websites you have designed on your CV The Role at a Glance: Web Designer £35,000 - £45,000 DOE Plus other Benefits inc all expenses paid annual Portugal retreat UK Remote - You must be based in the UK and able to attend occasional team meetings , roughly twice per year in Hereford/London Full-time - Mon-Thurs 8.30-5.30, plus early finish on Fridays Culture: We are direct, honest, and practical in how we communicate. We care about quality, clarity, and doing the right thing for clients and for each other. We are a small, experienced team, and we expect people to be thoughtful, accountable, and kind. How we work: We are a fully remote team, and we care about sustainable work life balance. We do not glorify long hours or burnout, and we plan work properly so people can do their jobs well without constant pressure. Your Skills/Experience: Experienced in Figma. An interest in UX/UI. Front end Wordpress experience. Agency experience is a bonus. Clients include: AliExpress, the City of London Corporation, Canterbury Cathedral, The Design Museum, Engel & Völkers What are you doing at the moment? Working in an agency where there is no room for them to grow, or perhaps you re running a micro agency or freelance business, looking to work with more people and bigger clients. Who we are: We are two closely connected agencies - Voodoochilli and Heritage Creative - with over 25 years of combined experience. We work across a wide range of sectors, from global brands and public bodies to cultural and heritage organisations. Our clients include AliExpress, the City of London Corporation, Canterbury Cathedral, The Design Museum, Engel & Völkers, alongside many small and medium-sized organisations across the UK and internationally. Our two-agency model means the work is varied, and you won t be confined to a single niche. We are fully-remote, highly-experienced, and intentionally boutique. We prioritise quality, trust, and clear thinking over noise, hierarchy, or process for its own sake. The Web Designer Role: We re looking for a Web Designer who can turn briefs into clear, thoughtful Figma designs and then build them in WordPress using clean, custom themes. The role leans towards design, but strong front-end build skills are essential. You re confident making UX and layout decisions, comfortable owning work end-to-end, and focused on delivering quality rather than firefighting. You ve worked in an agency environment, thrive on pace and variety, and can manage your own workload in a fully remote setup. Furthermore, you re curious about your craft, open to feedback, and confident sharing opinions while working well in a small, experienced team. Over time, you re looking to step up - taking on more responsibility, and growing towards a senior or leadership role What You ll Do: • Transform client briefs into polished, thoughtful Figma designs that bring ideas to life • Make smart UX and design decisions around layout, hierarchy, and content flow - always with the user in mind • Design reusable UI components and build simple, scalable design systems • Bring your designs to life by building them in WordPress using custom themes • Confidently work with ACF, Gutenberg blocks, and structured content to create flexible, future-proof sites • Craft responsive layouts and subtle interactions that feel smooth and intentional across devices • Collaborate closely with the wider team, clearly communicating progress and ideas at every stage • Partner with backend developers to ensure your design vision is fully realised in the final build Required experience: • You must be based in the UK and able to attend occasional team meetings in Hereford / London • Strong Figma skills, with confidence in layouts, components, and user flows • A solid grasp of UX fundamentals and a sharp eye for clean, considered interface design • Proven experience building custom WordPress themes from the ground up • Strong working knowledge of ACF, Gutenberg, and WordPress best practices • Excellent HTML and CSS skills, plus a working knowledge of PHP for WordPress theming • Ability to work independently, take ownership, and see tasks through from start to finish Nice to have: • Experience working in a digital or creative agency environment • Comfortable presenting work or talking through design decisions with clients • Experience designing and building for a range of sectors, brands, or audiences What we offer: • Fully remote working with a sustainable work-life balance • Varied, meaningful work across two agencies and a wide range of sectors • A powerful Mac, large 2nd display, keyboard, mouse and dock, and the software you need to do your job properly • Varied, meaningful work across two agencies and many sectors • An optional, all-expenses-paid annual team retreat in Portugal • A calm, straightforward working culture focused on doing good work If you re a Web Designer who enjoys balancing design thinking with hands-on build work - and you re looking for a remote role where quality genuinely comes first - we d love to hear from you. Apply now to find out more about this opportunity and take the next step in your career. Please ensure you include links to work portfolio. Thanks! Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Feb 03, 2026
Full time
If you like designing with purpose - and actually building what you design, this one s for you. This role is for someone who designs clear, well-structured websites in Figma and brings those designs to life as clean, custom WordPress builds - with clear scope to grow into a more senior role. Work diversity guaranteed! We re Voodoochilli and Heritage Creative - two closely connected, design-led agencies - and we re looking for a talented Web Designer with front end coding skills to join our close-knit, highly experienced, fully remote team. This is an opportunity to work on varied, meaningful projects for a wide range of clients, taking ideas from the initial brief through to beautifully designed and carefully built WordPress websites. You ll be creating thoughtful Figma designs, building clean custom themes, and working with the autonomy and trust that comes from being part of a calm, senior team that values quality over speed for speed s sake. Please include a link to your portfolio or to any websites you have designed on your CV The Role at a Glance: Web Designer £35,000 - £45,000 DOE Plus other Benefits inc all expenses paid annual Portugal retreat UK Remote - You must be based in the UK and able to attend occasional team meetings , roughly twice per year in Hereford/London Full-time - Mon-Thurs 8.30-5.30, plus early finish on Fridays Culture: We are direct, honest, and practical in how we communicate. We care about quality, clarity, and doing the right thing for clients and for each other. We are a small, experienced team, and we expect people to be thoughtful, accountable, and kind. How we work: We are a fully remote team, and we care about sustainable work life balance. We do not glorify long hours or burnout, and we plan work properly so people can do their jobs well without constant pressure. Your Skills/Experience: Experienced in Figma. An interest in UX/UI. Front end Wordpress experience. Agency experience is a bonus. Clients include: AliExpress, the City of London Corporation, Canterbury Cathedral, The Design Museum, Engel & Völkers What are you doing at the moment? Working in an agency where there is no room for them to grow, or perhaps you re running a micro agency or freelance business, looking to work with more people and bigger clients. Who we are: We are two closely connected agencies - Voodoochilli and Heritage Creative - with over 25 years of combined experience. We work across a wide range of sectors, from global brands and public bodies to cultural and heritage organisations. Our clients include AliExpress, the City of London Corporation, Canterbury Cathedral, The Design Museum, Engel & Völkers, alongside many small and medium-sized organisations across the UK and internationally. Our two-agency model means the work is varied, and you won t be confined to a single niche. We are fully-remote, highly-experienced, and intentionally boutique. We prioritise quality, trust, and clear thinking over noise, hierarchy, or process for its own sake. The Web Designer Role: We re looking for a Web Designer who can turn briefs into clear, thoughtful Figma designs and then build them in WordPress using clean, custom themes. The role leans towards design, but strong front-end build skills are essential. You re confident making UX and layout decisions, comfortable owning work end-to-end, and focused on delivering quality rather than firefighting. You ve worked in an agency environment, thrive on pace and variety, and can manage your own workload in a fully remote setup. Furthermore, you re curious about your craft, open to feedback, and confident sharing opinions while working well in a small, experienced team. Over time, you re looking to step up - taking on more responsibility, and growing towards a senior or leadership role What You ll Do: • Transform client briefs into polished, thoughtful Figma designs that bring ideas to life • Make smart UX and design decisions around layout, hierarchy, and content flow - always with the user in mind • Design reusable UI components and build simple, scalable design systems • Bring your designs to life by building them in WordPress using custom themes • Confidently work with ACF, Gutenberg blocks, and structured content to create flexible, future-proof sites • Craft responsive layouts and subtle interactions that feel smooth and intentional across devices • Collaborate closely with the wider team, clearly communicating progress and ideas at every stage • Partner with backend developers to ensure your design vision is fully realised in the final build Required experience: • You must be based in the UK and able to attend occasional team meetings in Hereford / London • Strong Figma skills, with confidence in layouts, components, and user flows • A solid grasp of UX fundamentals and a sharp eye for clean, considered interface design • Proven experience building custom WordPress themes from the ground up • Strong working knowledge of ACF, Gutenberg, and WordPress best practices • Excellent HTML and CSS skills, plus a working knowledge of PHP for WordPress theming • Ability to work independently, take ownership, and see tasks through from start to finish Nice to have: • Experience working in a digital or creative agency environment • Comfortable presenting work or talking through design decisions with clients • Experience designing and building for a range of sectors, brands, or audiences What we offer: • Fully remote working with a sustainable work-life balance • Varied, meaningful work across two agencies and a wide range of sectors • A powerful Mac, large 2nd display, keyboard, mouse and dock, and the software you need to do your job properly • Varied, meaningful work across two agencies and many sectors • An optional, all-expenses-paid annual team retreat in Portugal • A calm, straightforward working culture focused on doing good work If you re a Web Designer who enjoys balancing design thinking with hands-on build work - and you re looking for a remote role where quality genuinely comes first - we d love to hear from you. Apply now to find out more about this opportunity and take the next step in your career. Please ensure you include links to work portfolio. Thanks! Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
As part of our marketing and communications team, you will play a hands-on role in managing our website and creating engaging digital content, directly contributing to the growth of our online presence. We are seeking a WordPress Designer-Developer who can understand business needs, interpret or create designs, and build effective WordPress websites using low-code tools, rather than a front-end or full-stack development approach. Client Details This organisation operates within the not-for-profit sector and is committed to delivering impactful initiatives. As a medium-sized entity based in Manchester, they focus on achieving meaningful outcomes and supporting the community through innovative projects Description Lead and support website projects, including the development of WordPress-based websites for spinout companies and the redevelopment of the organisation's main website. Manage, update, and maintain website content, ensuring accuracy, clarity, and strong visual presentation through effective copywriting and image editing. Support the design and delivery of digital communications, including monthly newsletters and ad hoc social media content. Work collaboratively with internal teams to support engagement initiatives and on-campus networking events. Contribute to the daily activities of a dynamic marketing function, undertaking additional digital marketing tasks as required. Profile Demonstrates a design-first mindset with a strong focus on user experience and visual impact. Able to build WordPress websites from the ground up. Comfortable working with WordPress themes, page builders, and customisation using PHP and CSS. Experienced in using low-code tools such as ACF, Gutenberg, Elementor, and similar platforms. Takes a business-focused approach, prioritising outcomes and user needs over development languages or frameworks. Desirable Skills: Proven experience developing websites using WordPress; experience with the Elementor page builder is an advantage. Familiarity with Adobe Creative Suite, particularly InDesign and Photoshop. Previous experience in digital marketing, content creation, or communications roles. An understanding of email marketing principles and newsletter design. Job Offer Competitive hourly pay. Temporary role with opportunities to make a significant impact. Chance to contribute to meaningful projects within the not-for-profit sector. Work in the vibrant city of Manchester. If you are a Marketing Executive (WordPress Designer) looking to make a difference in the not-for-profit sector, we encourage you to apply.
Feb 03, 2026
Seasonal
As part of our marketing and communications team, you will play a hands-on role in managing our website and creating engaging digital content, directly contributing to the growth of our online presence. We are seeking a WordPress Designer-Developer who can understand business needs, interpret or create designs, and build effective WordPress websites using low-code tools, rather than a front-end or full-stack development approach. Client Details This organisation operates within the not-for-profit sector and is committed to delivering impactful initiatives. As a medium-sized entity based in Manchester, they focus on achieving meaningful outcomes and supporting the community through innovative projects Description Lead and support website projects, including the development of WordPress-based websites for spinout companies and the redevelopment of the organisation's main website. Manage, update, and maintain website content, ensuring accuracy, clarity, and strong visual presentation through effective copywriting and image editing. Support the design and delivery of digital communications, including monthly newsletters and ad hoc social media content. Work collaboratively with internal teams to support engagement initiatives and on-campus networking events. Contribute to the daily activities of a dynamic marketing function, undertaking additional digital marketing tasks as required. Profile Demonstrates a design-first mindset with a strong focus on user experience and visual impact. Able to build WordPress websites from the ground up. Comfortable working with WordPress themes, page builders, and customisation using PHP and CSS. Experienced in using low-code tools such as ACF, Gutenberg, Elementor, and similar platforms. Takes a business-focused approach, prioritising outcomes and user needs over development languages or frameworks. Desirable Skills: Proven experience developing websites using WordPress; experience with the Elementor page builder is an advantage. Familiarity with Adobe Creative Suite, particularly InDesign and Photoshop. Previous experience in digital marketing, content creation, or communications roles. An understanding of email marketing principles and newsletter design. Job Offer Competitive hourly pay. Temporary role with opportunities to make a significant impact. Chance to contribute to meaningful projects within the not-for-profit sector. Work in the vibrant city of Manchester. If you are a Marketing Executive (WordPress Designer) looking to make a difference in the not-for-profit sector, we encourage you to apply.
If you like designing with purpose - and actually building what you design, this one s for you. This role is for someone who designs clear, well-structured websites in Figma and brings those designs to life as clean, custom WordPress builds - with clear scope to grow into a more senior role. Work diversity guaranteed! We re Voodoochilli and Heritage Creative - two closely connected, design-led agencies - and we re looking for a talented Web Designer with front end coding skills to join our close-knit, highly experienced, fully remote team. This is an opportunity to work on varied, meaningful projects for a wide range of clients, taking ideas from the initial brief through to beautifully designed and carefully built WordPress websites. You ll be creating thoughtful Figma designs, building clean custom themes, and working with the autonomy and trust that comes from being part of a calm, senior team that values quality over speed for speed s sake. Please include a link to your portfolio or to any websites you have designed on your CV The Role at a Glance: Web Designer £35,000 - £45,000 DOE Plus other Benefits inc all expenses paid annual Portugal retreat UK Remote - You must be based in the UK and able to attend occasional team meetings , roughly twice per year in Hereford/London Full-time - Mon-Thurs 8.30-5.30, plus early finish on Fridays Culture: We are direct, honest, and practical in how we communicate. We care about quality, clarity, and doing the right thing for clients and for each other. We are a small, experienced team, and we expect people to be thoughtful, accountable, and kind. How we work: We are a fully remote team, and we care about sustainable work life balance. We do not glorify long hours or burnout, and we plan work properly so people can do their jobs well without constant pressure. Your Skills/Experience: Experienced in Figma. An interest in UX/UI. Front end Wordpress experience. Agency experience is a bonus. Clients include: AliExpress, the City of London Corporation, Canterbury Cathedral, The Design Museum, Engel & Völkers What are you doing at the moment? Working in an agency where there is no room for them to grow, or perhaps you re running a micro agency or freelance business, looking to work with more people and bigger clients. Who we are: We are two closely connected agencies - Voodoochilli and Heritage Creative - with over 25 years of combined experience. We work across a wide range of sectors, from global brands and public bodies to cultural and heritage organisations. Our clients include AliExpress, the City of London Corporation, Canterbury Cathedral, The Design Museum, Engel & Völkers, alongside many small and medium-sized organisations across the UK and internationally. Our two-agency model means the work is varied, and you won t be confined to a single niche. We are fully-remote, highly-experienced, and intentionally boutique. We prioritise quality, trust, and clear thinking over noise, hierarchy, or process for its own sake. The Web Designer Role: We re looking for a Web Designer who can turn briefs into clear, thoughtful Figma designs and then build them in WordPress using clean, custom themes. The role leans towards design, but strong front-end build skills are essential. You re confident making UX and layout decisions, comfortable owning work end-to-end, and focused on delivering quality rather than firefighting. You ve worked in an agency environment, thrive on pace and variety, and can manage your own workload in a fully remote setup. Furthermore, you re curious about your craft, open to feedback, and confident sharing opinions while working well in a small, experienced team. Over time, you re looking to step up - taking on more responsibility, and growing towards a senior or leadership role What You ll Do: • Transform client briefs into polished, thoughtful Figma designs that bring ideas to life • Make smart UX and design decisions around layout, hierarchy, and content flow - always with the user in mind • Design reusable UI components and build simple, scalable design systems • Bring your designs to life by building them in WordPress using custom themes • Confidently work with ACF, Gutenberg blocks, and structured content to create flexible, future-proof sites • Craft responsive layouts and subtle interactions that feel smooth and intentional across devices • Collaborate closely with the wider team, clearly communicating progress and ideas at every stage • Partner with backend developers to ensure your design vision is fully realised in the final build Required experience: • You must be based in the UK and able to attend occasional team meetings in Hereford / London • Strong Figma skills, with confidence in layouts, components, and user flows • A solid grasp of UX fundamentals and a sharp eye for clean, considered interface design • Proven experience building custom WordPress themes from the ground up • Strong working knowledge of ACF, Gutenberg, and WordPress best practices • Excellent HTML and CSS skills, plus a working knowledge of PHP for WordPress theming • Ability to work independently, take ownership, and see tasks through from start to finish Nice to have: • Experience working in a digital or creative agency environment • Comfortable presenting work or talking through design decisions with clients • Experience designing and building for a range of sectors, brands, or audiences What we offer: • Fully remote working with a sustainable work-life balance • Varied, meaningful work across two agencies and a wide range of sectors • A powerful Mac, large 2nd display, keyboard, mouse and dock, and the software you need to do your job properly • Varied, meaningful work across two agencies and many sectors • An optional, all-expenses-paid annual team retreat in Portugal • A calm, straightforward working culture focused on doing good work If you re a Web Designer who enjoys balancing design thinking with hands-on build work - and you re looking for a remote role where quality genuinely comes first - we d love to hear from you. Apply now to find out more about this opportunity and take the next step in your career. Please ensure you include links to work portfolio. Thanks! Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Feb 03, 2026
Full time
If you like designing with purpose - and actually building what you design, this one s for you. This role is for someone who designs clear, well-structured websites in Figma and brings those designs to life as clean, custom WordPress builds - with clear scope to grow into a more senior role. Work diversity guaranteed! We re Voodoochilli and Heritage Creative - two closely connected, design-led agencies - and we re looking for a talented Web Designer with front end coding skills to join our close-knit, highly experienced, fully remote team. This is an opportunity to work on varied, meaningful projects for a wide range of clients, taking ideas from the initial brief through to beautifully designed and carefully built WordPress websites. You ll be creating thoughtful Figma designs, building clean custom themes, and working with the autonomy and trust that comes from being part of a calm, senior team that values quality over speed for speed s sake. Please include a link to your portfolio or to any websites you have designed on your CV The Role at a Glance: Web Designer £35,000 - £45,000 DOE Plus other Benefits inc all expenses paid annual Portugal retreat UK Remote - You must be based in the UK and able to attend occasional team meetings , roughly twice per year in Hereford/London Full-time - Mon-Thurs 8.30-5.30, plus early finish on Fridays Culture: We are direct, honest, and practical in how we communicate. We care about quality, clarity, and doing the right thing for clients and for each other. We are a small, experienced team, and we expect people to be thoughtful, accountable, and kind. How we work: We are a fully remote team, and we care about sustainable work life balance. We do not glorify long hours or burnout, and we plan work properly so people can do their jobs well without constant pressure. Your Skills/Experience: Experienced in Figma. An interest in UX/UI. Front end Wordpress experience. Agency experience is a bonus. Clients include: AliExpress, the City of London Corporation, Canterbury Cathedral, The Design Museum, Engel & Völkers What are you doing at the moment? Working in an agency where there is no room for them to grow, or perhaps you re running a micro agency or freelance business, looking to work with more people and bigger clients. Who we are: We are two closely connected agencies - Voodoochilli and Heritage Creative - with over 25 years of combined experience. We work across a wide range of sectors, from global brands and public bodies to cultural and heritage organisations. Our clients include AliExpress, the City of London Corporation, Canterbury Cathedral, The Design Museum, Engel & Völkers, alongside many small and medium-sized organisations across the UK and internationally. Our two-agency model means the work is varied, and you won t be confined to a single niche. We are fully-remote, highly-experienced, and intentionally boutique. We prioritise quality, trust, and clear thinking over noise, hierarchy, or process for its own sake. The Web Designer Role: We re looking for a Web Designer who can turn briefs into clear, thoughtful Figma designs and then build them in WordPress using clean, custom themes. The role leans towards design, but strong front-end build skills are essential. You re confident making UX and layout decisions, comfortable owning work end-to-end, and focused on delivering quality rather than firefighting. You ve worked in an agency environment, thrive on pace and variety, and can manage your own workload in a fully remote setup. Furthermore, you re curious about your craft, open to feedback, and confident sharing opinions while working well in a small, experienced team. Over time, you re looking to step up - taking on more responsibility, and growing towards a senior or leadership role What You ll Do: • Transform client briefs into polished, thoughtful Figma designs that bring ideas to life • Make smart UX and design decisions around layout, hierarchy, and content flow - always with the user in mind • Design reusable UI components and build simple, scalable design systems • Bring your designs to life by building them in WordPress using custom themes • Confidently work with ACF, Gutenberg blocks, and structured content to create flexible, future-proof sites • Craft responsive layouts and subtle interactions that feel smooth and intentional across devices • Collaborate closely with the wider team, clearly communicating progress and ideas at every stage • Partner with backend developers to ensure your design vision is fully realised in the final build Required experience: • You must be based in the UK and able to attend occasional team meetings in Hereford / London • Strong Figma skills, with confidence in layouts, components, and user flows • A solid grasp of UX fundamentals and a sharp eye for clean, considered interface design • Proven experience building custom WordPress themes from the ground up • Strong working knowledge of ACF, Gutenberg, and WordPress best practices • Excellent HTML and CSS skills, plus a working knowledge of PHP for WordPress theming • Ability to work independently, take ownership, and see tasks through from start to finish Nice to have: • Experience working in a digital or creative agency environment • Comfortable presenting work or talking through design decisions with clients • Experience designing and building for a range of sectors, brands, or audiences What we offer: • Fully remote working with a sustainable work-life balance • Varied, meaningful work across two agencies and a wide range of sectors • A powerful Mac, large 2nd display, keyboard, mouse and dock, and the software you need to do your job properly • Varied, meaningful work across two agencies and many sectors • An optional, all-expenses-paid annual team retreat in Portugal • A calm, straightforward working culture focused on doing good work If you re a Web Designer who enjoys balancing design thinking with hands-on build work - and you re looking for a remote role where quality genuinely comes first - we d love to hear from you. Apply now to find out more about this opportunity and take the next step in your career. Please ensure you include links to work portfolio. Thanks! Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
A rare opportunity to build and lead the marketing function for a well-established UK engineering manufacturer, driving demand generation, lead growth and brand positioning across UK and international markets. This is a commercial, hands-on leadership role with real influence, flexible UK-wide working and full support for travel when needed. Client Details Our client is a well-established UK engineering and manufacturing SME with a strong reputation, a loyal customer base and proven organic growth across UK and international markets. They are entering an ambitious new phase of expansion and are investing in senior capability to strengthen commercial performance and market presence. Description Key Responsibilities Strategy, Planning & Commercial Impact Build and deliver a clear marketing and communications strategy aligned to business goals and budget Develop annual marketing plans with defined KPIs, performance metrics and ROI tracking Ensure all activity is commercially justified and contributes to pipeline growth Report regularly to senior leadership on performance, insights and ROI Manage and optimise the marketing budget Sales & Business Development Enablement Partner closely with sales teams on lead generation campaigns and conversion support Create sales enablement tools, case studies, presentations and bid materials Support product launches and entry into new UK and export markets Align marketing activity with CRM data, pipeline needs and customer journeys Brand, Messaging & Content Own brand positioning, value propositions and consistent messaging Translate complex engineering and technical concepts into compelling customer-focused content Oversee development of digital, technical and print content including websites, brochures, video and thought leadership Digital Marketing & Analytics Lead digital strategy across website, SEO, PPC, email and social media Optimise website performance, UX and content Use data and analytics to drive continuous improvement and demonstrate ROI Manage marketing automation, lead tracking and reporting via CRM and digital platforms External & Internal Communications Manage PR, media relations and trade publications Plan and deliver UK and international trade shows, exhibitions and industry events Develop internal communications to engage both site-based and remote teams Support leadership communications and company-wide updates Stakeholder & Supplier Management Manage agencies, designers, printers and digital partners Act as a key interface between marketing, sales, engineering and leadership teams Profile About You You'll be a commercially minded B2B marketer who is comfortable operating at both strategic and operational levels. You'll likely bring: Significant experience in B2B marketing within engineering, manufacturing or industrial sectors A strong track record of delivering measurable ROI and sales pipeline growth Experience working closely with sales teams on campaigns, launches and customer engagement Excellent communication skills with the ability to simplify complex technical information Strong digital marketing expertise (SEO, PPC, analytics, CRM, websites) Experience managing trade shows and international events Budget ownership and agency management experience Confidence working across both site-based and remote teams You'll be proactive, commercially aware, accountable - and excited by the opportunity to build something meaningful. Job Offer What's on Offer 55,000 salary 25 days holiday + 8 bank holidays Hybrid / flexible working with UK-wide home-based options Fully funded travel and accommodation when attendance at head office is required Medicash health cash plan Enhanced pension (above statutory minimum after qualifying period) Death in Service benefit
Feb 03, 2026
Full time
A rare opportunity to build and lead the marketing function for a well-established UK engineering manufacturer, driving demand generation, lead growth and brand positioning across UK and international markets. This is a commercial, hands-on leadership role with real influence, flexible UK-wide working and full support for travel when needed. Client Details Our client is a well-established UK engineering and manufacturing SME with a strong reputation, a loyal customer base and proven organic growth across UK and international markets. They are entering an ambitious new phase of expansion and are investing in senior capability to strengthen commercial performance and market presence. Description Key Responsibilities Strategy, Planning & Commercial Impact Build and deliver a clear marketing and communications strategy aligned to business goals and budget Develop annual marketing plans with defined KPIs, performance metrics and ROI tracking Ensure all activity is commercially justified and contributes to pipeline growth Report regularly to senior leadership on performance, insights and ROI Manage and optimise the marketing budget Sales & Business Development Enablement Partner closely with sales teams on lead generation campaigns and conversion support Create sales enablement tools, case studies, presentations and bid materials Support product launches and entry into new UK and export markets Align marketing activity with CRM data, pipeline needs and customer journeys Brand, Messaging & Content Own brand positioning, value propositions and consistent messaging Translate complex engineering and technical concepts into compelling customer-focused content Oversee development of digital, technical and print content including websites, brochures, video and thought leadership Digital Marketing & Analytics Lead digital strategy across website, SEO, PPC, email and social media Optimise website performance, UX and content Use data and analytics to drive continuous improvement and demonstrate ROI Manage marketing automation, lead tracking and reporting via CRM and digital platforms External & Internal Communications Manage PR, media relations and trade publications Plan and deliver UK and international trade shows, exhibitions and industry events Develop internal communications to engage both site-based and remote teams Support leadership communications and company-wide updates Stakeholder & Supplier Management Manage agencies, designers, printers and digital partners Act as a key interface between marketing, sales, engineering and leadership teams Profile About You You'll be a commercially minded B2B marketer who is comfortable operating at both strategic and operational levels. You'll likely bring: Significant experience in B2B marketing within engineering, manufacturing or industrial sectors A strong track record of delivering measurable ROI and sales pipeline growth Experience working closely with sales teams on campaigns, launches and customer engagement Excellent communication skills with the ability to simplify complex technical information Strong digital marketing expertise (SEO, PPC, analytics, CRM, websites) Experience managing trade shows and international events Budget ownership and agency management experience Confidence working across both site-based and remote teams You'll be proactive, commercially aware, accountable - and excited by the opportunity to build something meaningful. Job Offer What's on Offer 55,000 salary 25 days holiday + 8 bank holidays Hybrid / flexible working with UK-wide home-based options Fully funded travel and accommodation when attendance at head office is required Medicash health cash plan Enhanced pension (above statutory minimum after qualifying period) Death in Service benefit
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
