Get Staffed Online Recruitment Limited
Darwen, Lancashire
Director of Learning for Mathematics Location: Blackburn with Darwen, UK Salary: L6 £58,569 L10 £64,691 Contract Type: Permanent Education Phases: Secondary Working Patterns: Full-Time Application Deadline: Monday, 6th of April 2026 About Our Client Our client s Community Academy has a capacity of 1200 in the lower school and has a developing sixth form provision. The sixth form has enjoyed strong progress in both academic and applied courses and has destinations data that shows NEETs significantly lower than the national picture. All our client s schools place enterprise and an entrepreneurial spirit at the heart of their ethos. In addition, the Academy has a strong record of promoting cultural capital through its Technology and Creative Arts departments, where competition, visits and visitors are a regular part of student experience and support the development of cultural capital. The Academy is very much a community school with a truly comprehensive intake. Sitting above the national average, 33% of its cohort are designated as being in the pupil premium category and the Academy works hard to support all students to achieve strong engagement and strong outcomes. With a strong focus on their four key improvement levers around culture, coaching, curriculum and data-informed instruction, the Academy s team are building towards a consistent provision that supports great progress for all students. About The Role Join Our Client as Director of Learning Mathematics! Are you a visionary Mathematics Educator ready to inspire excellence and innovation? Do you have a passion for shaping the future of learning and empowering both Teachers and students to reach their fullest potential? If so, they want you! As their Director of Learning Mathematics, you will lead, design, and implement a cutting-edge Mathematics curriculum across all levels. You will mentor passionate Educators, drive teaching excellence, and cultivate a culture of curiosity and achievement in Mathematics. Who They re Looking For: Proven leadership experience in Mathematics education. Deep understanding of curriculum design, assessment, and pedagogy. Passionate about student learning and Teacher development. Creative, forward-thinking, and collaborative. Strong communication and interpersonal skills. Ready to Inspire the Next Generation of Mathematicians? Apply now and shape the future of Mathematics learning! Our client welcomes applications from all sections of the community and particularly encourage applications from underrepresented demographics. Benefits Join Our Client s Family! Here's why working for our client is the right choice for you: Benefits Scheme Enjoy exclusive offers and discounts tailored just for you! Cycle to Work Scheme Save money and stay fit with their bike-friendly benefits. Employee Assistance Programme Your wellbeing matters! Access free, confidential support whenever you need it. Flexible Working Opportunities Balance work and life with flexibility that suits you. Free On-Site Parking No more hunting for parking, they ve got your spot covered. Generous Annual Leave Start with a great holiday allowance, and it gets even better after 5 years! Pension Schemes Secure your future with access to the Teachers Pension Scheme or Local Government Pension Scheme. Refer a Friend Scheme Know someone who would love it here? Earn rewards by bringing them on board! Click apply and complete your application.
Mar 23, 2026
Full time
Director of Learning for Mathematics Location: Blackburn with Darwen, UK Salary: L6 £58,569 L10 £64,691 Contract Type: Permanent Education Phases: Secondary Working Patterns: Full-Time Application Deadline: Monday, 6th of April 2026 About Our Client Our client s Community Academy has a capacity of 1200 in the lower school and has a developing sixth form provision. The sixth form has enjoyed strong progress in both academic and applied courses and has destinations data that shows NEETs significantly lower than the national picture. All our client s schools place enterprise and an entrepreneurial spirit at the heart of their ethos. In addition, the Academy has a strong record of promoting cultural capital through its Technology and Creative Arts departments, where competition, visits and visitors are a regular part of student experience and support the development of cultural capital. The Academy is very much a community school with a truly comprehensive intake. Sitting above the national average, 33% of its cohort are designated as being in the pupil premium category and the Academy works hard to support all students to achieve strong engagement and strong outcomes. With a strong focus on their four key improvement levers around culture, coaching, curriculum and data-informed instruction, the Academy s team are building towards a consistent provision that supports great progress for all students. About The Role Join Our Client as Director of Learning Mathematics! Are you a visionary Mathematics Educator ready to inspire excellence and innovation? Do you have a passion for shaping the future of learning and empowering both Teachers and students to reach their fullest potential? If so, they want you! As their Director of Learning Mathematics, you will lead, design, and implement a cutting-edge Mathematics curriculum across all levels. You will mentor passionate Educators, drive teaching excellence, and cultivate a culture of curiosity and achievement in Mathematics. Who They re Looking For: Proven leadership experience in Mathematics education. Deep understanding of curriculum design, assessment, and pedagogy. Passionate about student learning and Teacher development. Creative, forward-thinking, and collaborative. Strong communication and interpersonal skills. Ready to Inspire the Next Generation of Mathematicians? Apply now and shape the future of Mathematics learning! Our client welcomes applications from all sections of the community and particularly encourage applications from underrepresented demographics. Benefits Join Our Client s Family! Here's why working for our client is the right choice for you: Benefits Scheme Enjoy exclusive offers and discounts tailored just for you! Cycle to Work Scheme Save money and stay fit with their bike-friendly benefits. Employee Assistance Programme Your wellbeing matters! Access free, confidential support whenever you need it. Flexible Working Opportunities Balance work and life with flexibility that suits you. Free On-Site Parking No more hunting for parking, they ve got your spot covered. Generous Annual Leave Start with a great holiday allowance, and it gets even better after 5 years! Pension Schemes Secure your future with access to the Teachers Pension Scheme or Local Government Pension Scheme. Refer a Friend Scheme Know someone who would love it here? Earn rewards by bringing them on board! Click apply and complete your application.
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Mar 23, 2026
Full time
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Director of Learning for Mathematics Location: Blackburn with Darwen, UK Salary: L6 £58,569 - L10 £64,691 Contract Type: Permanent Education Phases: Secondary Working Patterns: Full-Time Application Deadline: Monday, 6th of April 2026 About Us Darwen Aldridge Community Academy (DACA) has a capacity of 1200 in the lower school and has a developing sixth form provision. The sixth form has enjoyed strong pro
Mar 23, 2026
Full time
Director of Learning for Mathematics Location: Blackburn with Darwen, UK Salary: L6 £58,569 - L10 £64,691 Contract Type: Permanent Education Phases: Secondary Working Patterns: Full-Time Application Deadline: Monday, 6th of April 2026 About Us Darwen Aldridge Community Academy (DACA) has a capacity of 1200 in the lower school and has a developing sixth form provision. The sixth form has enjoyed strong pro
Director of Learning for Mathematics Location: Blackburn with Darwen, UK Salary: L6 £58,569 - L10 £64,691 Contract Type: Permanent Education Phases: Secondary Working Patterns: Full-Time Application Deadline: Monday, 6th of April 2026 About Us Darwen Aldridge Community Academy (DACA) has a capacity of 1200 in the lower school and has a developing sixth form provision. The sixth form has enjoyed strong pro
Mar 22, 2026
Full time
Director of Learning for Mathematics Location: Blackburn with Darwen, UK Salary: L6 £58,569 - L10 £64,691 Contract Type: Permanent Education Phases: Secondary Working Patterns: Full-Time Application Deadline: Monday, 6th of April 2026 About Us Darwen Aldridge Community Academy (DACA) has a capacity of 1200 in the lower school and has a developing sixth form provision. The sixth form has enjoyed strong pro
Director of Learning for Mathematics Location: Blackburn with Darwen, UK Salary: L6 £58,569 - L10 £64,691 Contract Type: Permanent Education Phases: Secondary Working Patterns: Full-Time Application Deadline: Monday, 6th of April 2026 About Us Darwen Aldridge Community Academy (DACA) has a capacity of 1200 in the lower school and has a developing sixth form provision click apply for full job details
Mar 22, 2026
Full time
Director of Learning for Mathematics Location: Blackburn with Darwen, UK Salary: L6 £58,569 - L10 £64,691 Contract Type: Permanent Education Phases: Secondary Working Patterns: Full-Time Application Deadline: Monday, 6th of April 2026 About Us Darwen Aldridge Community Academy (DACA) has a capacity of 1200 in the lower school and has a developing sixth form provision click apply for full job details
WORKING WITH US Since opening in 2011, Harris Academy Beckenham has gone from strength to strength. We have been oversubscribed for the last three years, rapidly becoming the school of choice in the local area. Our GCSE and A Level results have improved each year, with our English and Maths combined score in 2016 reaching an outstanding 80% A -C. Our ambition and aspiration will ensure that we continue to focus on the success of all of our students, irrespective of background. Since converting, results have dramatically improved and we secured a judgment of 'Outstanding' from Ofsted in 2017. Why work at Harris Academy Beckenham? 'The school's culture of aspiration and ambition is clearly demonstrated in classes. Teachers are aspirational for their pupils and set high expectations for them. Pupils respond positively. They are determined to do their best and are confident about meeting ambitious targets set by their teachers.' (OFSTED 2017) We invest in training and resources for our staff to help them make lessons fun, interesting and engaging. Class sizes are kept as small as possible and we place a firm emphasis on good behaviour so that students can learn in a calm and orderly environment. It is our ethos of "Aspire, Discover, Achieve" that was recognised and praised in our recent inspection, and which contributed to Harris Academy Beckenham being judged as 'outstanding' in every category. In addition, the outstanding progress made by our students, placing us as the most successful school in Bromley (Progress 8 2016), vastly impressed the inspectors. We have a harmonious community with excellent relationships between students and staff, and our students have a focused and mature attitude towards their academic studies. ABOUT THIS OPPORTUNITY Are you looking for your next step in teaching? We are looking for a qualified, experienced teacher to join Harris Academy Beckenham as 2iC Mathematics. MAIN AREAS OF RESPONSIBILITY The purpose of your role will be: To deputise for the Subject Coordinator, assisting in leading the creation and establishment of outstanding provision within the subject area. This to include all programmes, systems and structures taking account of the academy's values and vision leading to outstanding teaching and learning. To be accountable for student progress and development in the subject area across KS3, KS4 and post 16, including meeting student achievement targets for subject areas which are agreed by the Principal and the Governing Body. To ensure high standards of teaching and learning across the subject area through continuously, developing and enhancing the quality of teaching and learning. To ensure the provision of an appropriately broad, balanced, relevant and differentiated curriculum for students in the subject area, in accordance with the academy aims and policies, as determined by the Principal and Governing Body. To ensure that all school policies and procedures are implemented and applied consistently by all staff in the subject area. To ensure agreed tutor programme is implemented and that tutors are effective in their role. To effectively and efficiently manage and deploy teaching/support staff, financial and physical resources across the subject area. To lead development for literacy, within subject areas, to raise standards of Literacy across the academy. Your main areas of responsibility will fall under the areas of: Operational and strategic planning (including contributing to the subject and faculty improvement plans, and assisting in the development of appropriate syllabuses, resources, schemes of work, marking policies, assessment and teaching strategies) Ensuring the delivery of an appropriate, comprehensive, high quality and cost effective curriculum and leading development of the subject and its delivery Staff development (including assisting in recruiting, building and managing an effective team of motivated staff) Student outcomes (including assisting the director in ensuring the effective operation of target setting, monitoring and evaluation systems and the input and maintenance of accurate student data) Pastoral system (including being a form tutor to a selected group of students) Teaching, including acting as an outstanding role model WHAT ARE WE LOOKING FOR The successful candidate will: Hold QTS (or equivalent) and a relevant undergraduate degree Have a minimum of one year's teaching experience Have proven success in raising achievement. Show a high level of ICT skills and experience of how new technologies can be used to raise achievement Have recent experience of involvement in innovative curriculum development Show good understanding of creative whole school strategies for improving literacy and numeracy and the importance of this in raising achievement Have experience of embedding innovative strategies for Assessment for Learning and Learning to Learn. Be willing to use coaching as a model for ensuring on-going professional development. Have a proven ability to identify and implement strategies to raise standards of Teaching and Learning. WHAT WE CAN OFFER YOU Teacher Development At Harris, we have curated professional development pathways that will guide you towards achieving your career ambitions. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. With a strong network of passionate educators, expert development initiatives and a multitude of opportunities for career progression, your journey with Harris could be the most rewarding one yet. We offer a wide range of high quality teacher professional development programmes via the Harris Institute of Teaching and Leadership. Find out more here. Flexible Working We are committed to fostering a positive and supportive working environment for our staff, recognising that achieving a balance between professional and personal responsibilities is essential. We understand that each individual's circumstances are unique, which is why we offer flexible working options that can be adapted to meet the needs of both the academy and our employees. Benefits In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance (usually £2,000 for Inner London and £1,500 for Outer London), a Performance and Loyalty Bonus, Teachers Pension Scheme, a Wellbeing Cash Plan, Employee Assistance Programme, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. APPLYING FOR THIS POSITION If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Mar 20, 2026
Full time
WORKING WITH US Since opening in 2011, Harris Academy Beckenham has gone from strength to strength. We have been oversubscribed for the last three years, rapidly becoming the school of choice in the local area. Our GCSE and A Level results have improved each year, with our English and Maths combined score in 2016 reaching an outstanding 80% A -C. Our ambition and aspiration will ensure that we continue to focus on the success of all of our students, irrespective of background. Since converting, results have dramatically improved and we secured a judgment of 'Outstanding' from Ofsted in 2017. Why work at Harris Academy Beckenham? 'The school's culture of aspiration and ambition is clearly demonstrated in classes. Teachers are aspirational for their pupils and set high expectations for them. Pupils respond positively. They are determined to do their best and are confident about meeting ambitious targets set by their teachers.' (OFSTED 2017) We invest in training and resources for our staff to help them make lessons fun, interesting and engaging. Class sizes are kept as small as possible and we place a firm emphasis on good behaviour so that students can learn in a calm and orderly environment. It is our ethos of "Aspire, Discover, Achieve" that was recognised and praised in our recent inspection, and which contributed to Harris Academy Beckenham being judged as 'outstanding' in every category. In addition, the outstanding progress made by our students, placing us as the most successful school in Bromley (Progress 8 2016), vastly impressed the inspectors. We have a harmonious community with excellent relationships between students and staff, and our students have a focused and mature attitude towards their academic studies. ABOUT THIS OPPORTUNITY Are you looking for your next step in teaching? We are looking for a qualified, experienced teacher to join Harris Academy Beckenham as 2iC Mathematics. MAIN AREAS OF RESPONSIBILITY The purpose of your role will be: To deputise for the Subject Coordinator, assisting in leading the creation and establishment of outstanding provision within the subject area. This to include all programmes, systems and structures taking account of the academy's values and vision leading to outstanding teaching and learning. To be accountable for student progress and development in the subject area across KS3, KS4 and post 16, including meeting student achievement targets for subject areas which are agreed by the Principal and the Governing Body. To ensure high standards of teaching and learning across the subject area through continuously, developing and enhancing the quality of teaching and learning. To ensure the provision of an appropriately broad, balanced, relevant and differentiated curriculum for students in the subject area, in accordance with the academy aims and policies, as determined by the Principal and Governing Body. To ensure that all school policies and procedures are implemented and applied consistently by all staff in the subject area. To ensure agreed tutor programme is implemented and that tutors are effective in their role. To effectively and efficiently manage and deploy teaching/support staff, financial and physical resources across the subject area. To lead development for literacy, within subject areas, to raise standards of Literacy across the academy. Your main areas of responsibility will fall under the areas of: Operational and strategic planning (including contributing to the subject and faculty improvement plans, and assisting in the development of appropriate syllabuses, resources, schemes of work, marking policies, assessment and teaching strategies) Ensuring the delivery of an appropriate, comprehensive, high quality and cost effective curriculum and leading development of the subject and its delivery Staff development (including assisting in recruiting, building and managing an effective team of motivated staff) Student outcomes (including assisting the director in ensuring the effective operation of target setting, monitoring and evaluation systems and the input and maintenance of accurate student data) Pastoral system (including being a form tutor to a selected group of students) Teaching, including acting as an outstanding role model WHAT ARE WE LOOKING FOR The successful candidate will: Hold QTS (or equivalent) and a relevant undergraduate degree Have a minimum of one year's teaching experience Have proven success in raising achievement. Show a high level of ICT skills and experience of how new technologies can be used to raise achievement Have recent experience of involvement in innovative curriculum development Show good understanding of creative whole school strategies for improving literacy and numeracy and the importance of this in raising achievement Have experience of embedding innovative strategies for Assessment for Learning and Learning to Learn. Be willing to use coaching as a model for ensuring on-going professional development. Have a proven ability to identify and implement strategies to raise standards of Teaching and Learning. WHAT WE CAN OFFER YOU Teacher Development At Harris, we have curated professional development pathways that will guide you towards achieving your career ambitions. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. With a strong network of passionate educators, expert development initiatives and a multitude of opportunities for career progression, your journey with Harris could be the most rewarding one yet. We offer a wide range of high quality teacher professional development programmes via the Harris Institute of Teaching and Leadership. Find out more here. Flexible Working We are committed to fostering a positive and supportive working environment for our staff, recognising that achieving a balance between professional and personal responsibilities is essential. We understand that each individual's circumstances are unique, which is why we offer flexible working options that can be adapted to meet the needs of both the academy and our employees. Benefits In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance (usually £2,000 for Inner London and £1,500 for Outer London), a Performance and Loyalty Bonus, Teachers Pension Scheme, a Wellbeing Cash Plan, Employee Assistance Programme, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. APPLYING FOR THIS POSITION If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager you will be responsible for managing a portfolio of projects and for the timely delivery of services. You will work closely and support Directors and Partners with engagements. You will be expected to contribute toward marketing and business development initiatives. You will be involved in a range of valuation and advisory engagements relating to financial products (derivatives and cash based) across all asset classes that will include both contentious and non-contentious matters. Such engagements will also include risk related matters such as the modelling of default risk. You will also assist with the development of valuation models and modelling techniques for financial assets ranging from complex derivatives and structured products to other hard to value instruments that are complex due to illiquidity or a lack of observable market data inputs. You'll be someone with: Master's degree in Finance, Economics, Mathematics, Statistics, Engineering or Computer Science from a reputable university. Strong professional interest in the fields of finance and financial instrument valuation, hedging and structuring. Significant valuation or credit risk experience gained ideally from a major financial institution or another professional services firm. Intellectual curiosity and an analytical mind-set. An interest in applying tools from finance, mathematics, and data science to provide pragmatic and robust solutions to real-world problems. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 07, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager you will be responsible for managing a portfolio of projects and for the timely delivery of services. You will work closely and support Directors and Partners with engagements. You will be expected to contribute toward marketing and business development initiatives. You will be involved in a range of valuation and advisory engagements relating to financial products (derivatives and cash based) across all asset classes that will include both contentious and non-contentious matters. Such engagements will also include risk related matters such as the modelling of default risk. You will also assist with the development of valuation models and modelling techniques for financial assets ranging from complex derivatives and structured products to other hard to value instruments that are complex due to illiquidity or a lack of observable market data inputs. You'll be someone with: Master's degree in Finance, Economics, Mathematics, Statistics, Engineering or Computer Science from a reputable university. Strong professional interest in the fields of finance and financial instrument valuation, hedging and structuring. Significant valuation or credit risk experience gained ideally from a major financial institution or another professional services firm. Intellectual curiosity and an analytical mind-set. An interest in applying tools from finance, mathematics, and data science to provide pragmatic and robust solutions to real-world problems. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Description Job Title: Branch Systems Support Reporting to: Regional Operations Support No. of Reports: 0 Job Purpose: Work collaboratively with franchisees and branch managers to ensure that all IT systems are utilised effectively and efficiently and are in line with the standard operating model.Identify areas of best practice being utilised within branches re. systems usage, document accordingly, train into branches, and build into the operating model. Responsible for onboarding/training for new CSA/Ops colleagues re the effective use of systems and the principles of the commercial model.Liaise with the Head of Learning and Development & Franchise Support Team to ensure that all training material re systems use are up to date and in line with any software updates, and changes to the commercial model. Main Responsibilities and Objectives: Responsibilities & Objectives Keep updated a standard operating procedure manual for all systems Work with branch colleagues and branch managers to validate that systems use are in line with the standard operating procedure format Identify, document and train out best practice (which drive operational KPI's and efficiencies) on systems use Liaise with IT re future systems development in line with the operational requirements of the business (TMS Steering Committee) Ensure that as software upgrades are rolled out - training is implemented accordingly to embed the relevant changes at an operational level One to one feedback at branch level re systems use and operations Responsible for onboarding and sign off for new CSA/Ops recruits into the business Administration of ZoomInfo system Monitoring & reporting on HubSpot Opportunities Pipeline to Franchise Support Team Ad-hoc reporting to Franchise Support Team colleagues Engage with the relevant business areas of the Support Centre to identify opportunities for improvement at branch level, in the areas of: Cost savings Time savings Process efficiency and simplification Mitigation of business risks MI visibility of key business information Statutory Duties Co-operate with your employer to enable any legal obligations to be complied with Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare Bring to the attention of the Company Health and Safety Manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake Interfaces Internal Liaise with Head of Franchising, all members of the Franchise Support Team, IT Director and IT team, and Employees at all levels within the Company to continually improve business performance and achieve Company objectives External Customers (where applicable) Qualifications: Core Full Driving Licence Highly IT proficient English and Mathematics to GCSE standard Experience: Core Demonstrable experience in operating a range of IT systems in a commercial environment A confident individual who can influence at all levels An analytical thinker Communication - interpersonal skills, and relationship management is key to this role, therefore strong presentation skills are essential The ability to demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks Experience in a field-based training role Performance Management Responsibilities: The following are to be monitored via the appraisal process and internal meetings: Effective engagement with the network that drives operational change and standardisation Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format Create and keep updated relevant training material re systems usage Effective resource planning Business Skills: Professional and confident manner Excellent Communicator Good customer service skills Ability to work within a team and under own initiative Good organisational skills Ability to work well under pressure Good literacy and numeracy skills Report writing
Oct 02, 2025
Full time
Job Description Job Title: Branch Systems Support Reporting to: Regional Operations Support No. of Reports: 0 Job Purpose: Work collaboratively with franchisees and branch managers to ensure that all IT systems are utilised effectively and efficiently and are in line with the standard operating model.Identify areas of best practice being utilised within branches re. systems usage, document accordingly, train into branches, and build into the operating model. Responsible for onboarding/training for new CSA/Ops colleagues re the effective use of systems and the principles of the commercial model.Liaise with the Head of Learning and Development & Franchise Support Team to ensure that all training material re systems use are up to date and in line with any software updates, and changes to the commercial model. Main Responsibilities and Objectives: Responsibilities & Objectives Keep updated a standard operating procedure manual for all systems Work with branch colleagues and branch managers to validate that systems use are in line with the standard operating procedure format Identify, document and train out best practice (which drive operational KPI's and efficiencies) on systems use Liaise with IT re future systems development in line with the operational requirements of the business (TMS Steering Committee) Ensure that as software upgrades are rolled out - training is implemented accordingly to embed the relevant changes at an operational level One to one feedback at branch level re systems use and operations Responsible for onboarding and sign off for new CSA/Ops recruits into the business Administration of ZoomInfo system Monitoring & reporting on HubSpot Opportunities Pipeline to Franchise Support Team Ad-hoc reporting to Franchise Support Team colleagues Engage with the relevant business areas of the Support Centre to identify opportunities for improvement at branch level, in the areas of: Cost savings Time savings Process efficiency and simplification Mitigation of business risks MI visibility of key business information Statutory Duties Co-operate with your employer to enable any legal obligations to be complied with Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare Bring to the attention of the Company Health and Safety Manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake Interfaces Internal Liaise with Head of Franchising, all members of the Franchise Support Team, IT Director and IT team, and Employees at all levels within the Company to continually improve business performance and achieve Company objectives External Customers (where applicable) Qualifications: Core Full Driving Licence Highly IT proficient English and Mathematics to GCSE standard Experience: Core Demonstrable experience in operating a range of IT systems in a commercial environment A confident individual who can influence at all levels An analytical thinker Communication - interpersonal skills, and relationship management is key to this role, therefore strong presentation skills are essential The ability to demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks Experience in a field-based training role Performance Management Responsibilities: The following are to be monitored via the appraisal process and internal meetings: Effective engagement with the network that drives operational change and standardisation Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format Create and keep updated relevant training material re systems usage Effective resource planning Business Skills: Professional and confident manner Excellent Communicator Good customer service skills Ability to work within a team and under own initiative Good organisational skills Ability to work well under pressure Good literacy and numeracy skills Report writing
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager you will be responsible for managing a portfolio of projects and for the timely delivery of services. You will work closely and support Directors and Partners with engagements. You will be expected to contribute toward marketing and business development initiatives. You will be involved in a range of valuation and advisory engagements relating to financial products (derivatives and cash based) across all asset classes that will include both contentious and non-contentious matters. Such engagements will also include risk related matters such as the modelling of default risk. You will also assist with the development of valuation models and modelling techniques for financial assets ranging from complex derivatives and structured products to other hard to value instruments that are complex due to illiquidity or a lack of observable market data inputs. You'll be someone with: Master's degree in Finance, Economics, Mathematics, Statistics, Engineering or Computer Science from a reputable university. Strong professional interest in the fields of finance and financial instrument valuation, hedging and structuring. Significant valuation or credit risk experience gained ideally from a major financial institution or another professional services firm. Intellectual curiosity and an analytical mind-set. An interest in applying tools from finance, mathematics, and data science to provide pragmatic and robust solutions to real-world problems. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 01, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager you will be responsible for managing a portfolio of projects and for the timely delivery of services. You will work closely and support Directors and Partners with engagements. You will be expected to contribute toward marketing and business development initiatives. You will be involved in a range of valuation and advisory engagements relating to financial products (derivatives and cash based) across all asset classes that will include both contentious and non-contentious matters. Such engagements will also include risk related matters such as the modelling of default risk. You will also assist with the development of valuation models and modelling techniques for financial assets ranging from complex derivatives and structured products to other hard to value instruments that are complex due to illiquidity or a lack of observable market data inputs. You'll be someone with: Master's degree in Finance, Economics, Mathematics, Statistics, Engineering or Computer Science from a reputable university. Strong professional interest in the fields of finance and financial instrument valuation, hedging and structuring. Significant valuation or credit risk experience gained ideally from a major financial institution or another professional services firm. Intellectual curiosity and an analytical mind-set. An interest in applying tools from finance, mathematics, and data science to provide pragmatic and robust solutions to real-world problems. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Description Job Title: Branch Systems Support Reporting to: Regional Operations Support No. of Reports: 0 Job Purpose: Work collaboratively with franchisees and branch managers to ensure that all IT systems are utilised effectively and efficiently and are in line with the standard operating model.Identify areas of best practice being utilised within branches re. systems usage, document accordingly, train into branches, and build into the operating model. Responsible for onboarding/training for new CSA/Ops colleagues re the effective use of systems and the principles of the commercial model.Liaise with the Head of Learning and Development & Franchise Support Team to ensure that all training material re systems use are up to date and in line with any software updates, and changes to the commercial model. Main Responsibilities and Objectives: Responsibilities & Objectives Keep updated a standard operating procedure manual for all systems Work with branch colleagues and branch managers to validate that systems use are in line with the standard operating procedure format Identify, document and train out best practice (which drive operational KPI's and efficiencies) on systems use Liaise with IT re future systems development in line with the operational requirements of the business (TMS Steering Committee) Ensure that as software upgrades are rolled out - training is implemented accordingly to embed the relevant changes at an operational level One to one feedback at branch level re systems use and operations Responsible for onboarding and sign off for new CSA/Ops recruits into the business Administration of ZoomInfo system Monitoring & reporting on HubSpot Opportunities Pipeline to Franchise Support Team Ad-hoc reporting to Franchise Support Team colleagues Engage with the relevant business areas of the Support Centre to identify opportunities for improvement at branch level, in the areas of: Cost savings Time savings Process efficiency and simplification Mitigation of business risks MI visibility of key business information Statutory Duties Co-operate with your employer to enable any legal obligations to be complied with Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare Bring to the attention of the Company Health and Safety Manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake Interfaces Internal Liaise with Head of Franchising, all members of the Franchise Support Team, IT Director and IT team, and Employees at all levels within the Company to continually improve business performance and achieve Company objectives External Customers (where applicable) Qualifications: Core Full Driving Licence Highly IT proficient English and Mathematics to GCSE standard Experience: Core Demonstrable experience in operating a range of IT systems in a commercial environment A confident individual who can influence at all levels An analytical thinker Communication - interpersonal skills, and relationship management is key to this role, therefore strong presentation skills are essential The ability to demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks Experience in a field-based training role Performance Management Responsibilities: The following are to be monitored via the appraisal process and internal meetings: Effective engagement with the network that drives operational change and standardisation Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format Create and keep updated relevant training material re systems usage Effective resource planning Business Skills: Professional and confident manner Excellent Communicator Good customer service skills Ability to work within a team and under own initiative Good organisational skills Ability to work well under pressure Good literacy and numeracy skills Report writing
Sep 22, 2025
Full time
Job Description Job Title: Branch Systems Support Reporting to: Regional Operations Support No. of Reports: 0 Job Purpose: Work collaboratively with franchisees and branch managers to ensure that all IT systems are utilised effectively and efficiently and are in line with the standard operating model.Identify areas of best practice being utilised within branches re. systems usage, document accordingly, train into branches, and build into the operating model. Responsible for onboarding/training for new CSA/Ops colleagues re the effective use of systems and the principles of the commercial model.Liaise with the Head of Learning and Development & Franchise Support Team to ensure that all training material re systems use are up to date and in line with any software updates, and changes to the commercial model. Main Responsibilities and Objectives: Responsibilities & Objectives Keep updated a standard operating procedure manual for all systems Work with branch colleagues and branch managers to validate that systems use are in line with the standard operating procedure format Identify, document and train out best practice (which drive operational KPI's and efficiencies) on systems use Liaise with IT re future systems development in line with the operational requirements of the business (TMS Steering Committee) Ensure that as software upgrades are rolled out - training is implemented accordingly to embed the relevant changes at an operational level One to one feedback at branch level re systems use and operations Responsible for onboarding and sign off for new CSA/Ops recruits into the business Administration of ZoomInfo system Monitoring & reporting on HubSpot Opportunities Pipeline to Franchise Support Team Ad-hoc reporting to Franchise Support Team colleagues Engage with the relevant business areas of the Support Centre to identify opportunities for improvement at branch level, in the areas of: Cost savings Time savings Process efficiency and simplification Mitigation of business risks MI visibility of key business information Statutory Duties Co-operate with your employer to enable any legal obligations to be complied with Do not recklessly interfere with anything provided by the employer or others in the interests of health, safety or welfare Bring to the attention of the Company Health and Safety Manager any perceived short comings in health and safety arrangements, situations or processes that you consider to be serious or which may present danger to you or others Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake Interfaces Internal Liaise with Head of Franchising, all members of the Franchise Support Team, IT Director and IT team, and Employees at all levels within the Company to continually improve business performance and achieve Company objectives External Customers (where applicable) Qualifications: Core Full Driving Licence Highly IT proficient English and Mathematics to GCSE standard Experience: Core Demonstrable experience in operating a range of IT systems in a commercial environment A confident individual who can influence at all levels An analytical thinker Communication - interpersonal skills, and relationship management is key to this role, therefore strong presentation skills are essential The ability to demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks Experience in a field-based training role Performance Management Responsibilities: The following are to be monitored via the appraisal process and internal meetings: Effective engagement with the network that drives operational change and standardisation Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format Create and keep updated relevant training material re systems usage Effective resource planning Business Skills: Professional and confident manner Excellent Communicator Good customer service skills Ability to work within a team and under own initiative Good organisational skills Ability to work well under pressure Good literacy and numeracy skills Report writing