Working alongside the Team Leader to ensure the team deliver their work to standards as agreed in the clients' SLAs, while maintaining the commercial benefit to Keoghs. Key Responsibilities •Provide technical support and guidance to Motor team members to assist in them reaching their full potential, using the technical competency frameworks.•Through supervision of the team members' work, assist with identifying areas for development, evaluate the training and development that has been provided and to identify where support can be provided.•Implement Keogh's policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.•Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.•Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of team members. •Provide feedback to the Team Leader on the quality of work and training needs of the team members so that there is a unified approach by the Team Leader to the technical development of the team members.•Complete projects and process updates in order to improve current operating practices or to address specific client issues.• Handle a caseload of Fast Track files.•In the absence of the Team Leader provide operational assistance as and when required.Working Hours35 hours per week, Monday-Friday 9am-5pm with 1 hour unpaid for lunch. Skills, Knowledge and Expertise • Experience in civil litigation claims handling / as a legal File Handler or suitably qualified • Experience of handling Fast Track RTA litigated case load (including credit hire)• An understanding of insurance litigation practice and processes together with indemnity principles• Knowledge of the litigation process / working knowledge of the CPR• Good advocacy skills• Good client care skills and evidence of working to client guidelines• High level of analytical skills• Excellent listening, verbal and written communication skills• Ability to prioritise work, keep to deadlines and work under pressure• Ability to anticipate problems and identify solutions• Experience of time recording and billing systems• Excellent IT Skills• Necessary: Qualified solicitor / CILEX with necessary practice rights Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 16, 2026
Full time
Working alongside the Team Leader to ensure the team deliver their work to standards as agreed in the clients' SLAs, while maintaining the commercial benefit to Keoghs. Key Responsibilities •Provide technical support and guidance to Motor team members to assist in them reaching their full potential, using the technical competency frameworks.•Through supervision of the team members' work, assist with identifying areas for development, evaluate the training and development that has been provided and to identify where support can be provided.•Implement Keogh's policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.•Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.•Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of team members. •Provide feedback to the Team Leader on the quality of work and training needs of the team members so that there is a unified approach by the Team Leader to the technical development of the team members.•Complete projects and process updates in order to improve current operating practices or to address specific client issues.• Handle a caseload of Fast Track files.•In the absence of the Team Leader provide operational assistance as and when required.Working Hours35 hours per week, Monday-Friday 9am-5pm with 1 hour unpaid for lunch. Skills, Knowledge and Expertise • Experience in civil litigation claims handling / as a legal File Handler or suitably qualified • Experience of handling Fast Track RTA litigated case load (including credit hire)• An understanding of insurance litigation practice and processes together with indemnity principles• Knowledge of the litigation process / working knowledge of the CPR• Good advocacy skills• Good client care skills and evidence of working to client guidelines• High level of analytical skills• Excellent listening, verbal and written communication skills• Ability to prioritise work, keep to deadlines and work under pressure• Ability to anticipate problems and identify solutions• Experience of time recording and billing systems• Excellent IT Skills• Necessary: Qualified solicitor / CILEX with necessary practice rights Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Job Title: Senior Claims Handler Location: Chelmsford Job Type: Full-time Working Hours: 09:00 - 17:00, Monday - Friday (1 day hybrid) Perks: 26 days annual leave + bank holidays, Perkbox, and private healthcare Senior Claims Handler Up to £40,000 (DOE) Chelmsford Full-time We are representing a leading insurance group currently expanding across the UK. They are looking for an experienced professional to join their Chelmsford team. This role is ideal for a Senior Claims Handler who enjoys a fast-paced environment and is looking for a firm that supports professional growth and career development. What You'll Be Doing as a Senior Claims Handler Manage the full lifecycle of a claim from initial notification through to final settlement. Conduct thorough investigations by gathering evidence, assessing damages, and evaluating liability. Lead negotiations with all parties to reach fair settlements and authorise payments. Act as the main point of contact for claimants, providing regular updates and support. Handle complex commercial cases, specifically within Property, Casualty, and Motor Trade (dealerships). Ensure all files are handled in line with legal, regulatory, and data protection standards. Identify and escalate any suspicious or potentially fraudulent claims. Maintain accurate records and internal reports to ensure high levels of service and compliance. What We're Looking For Solid experience managing a varied and busy caseload of commercial claims. Strong technical knowledge of Property and Liability, ideally including Motor Trade premises. A good understanding of insurance market jargon, policy terms, and indemnity principles. Excellent communication skills with the ability to build rapport with clients and stakeholders. A Cert CII qualification (or working towards it) is a significant advantage but not essential. A proven track record of making sound decisions under pressure. High attention to detail and a methodical approach to administrative tasks. A valid UK driving licence is highly desirable for this Senior Claims Handler position.
Mar 11, 2026
Full time
Job Title: Senior Claims Handler Location: Chelmsford Job Type: Full-time Working Hours: 09:00 - 17:00, Monday - Friday (1 day hybrid) Perks: 26 days annual leave + bank holidays, Perkbox, and private healthcare Senior Claims Handler Up to £40,000 (DOE) Chelmsford Full-time We are representing a leading insurance group currently expanding across the UK. They are looking for an experienced professional to join their Chelmsford team. This role is ideal for a Senior Claims Handler who enjoys a fast-paced environment and is looking for a firm that supports professional growth and career development. What You'll Be Doing as a Senior Claims Handler Manage the full lifecycle of a claim from initial notification through to final settlement. Conduct thorough investigations by gathering evidence, assessing damages, and evaluating liability. Lead negotiations with all parties to reach fair settlements and authorise payments. Act as the main point of contact for claimants, providing regular updates and support. Handle complex commercial cases, specifically within Property, Casualty, and Motor Trade (dealerships). Ensure all files are handled in line with legal, regulatory, and data protection standards. Identify and escalate any suspicious or potentially fraudulent claims. Maintain accurate records and internal reports to ensure high levels of service and compliance. What We're Looking For Solid experience managing a varied and busy caseload of commercial claims. Strong technical knowledge of Property and Liability, ideally including Motor Trade premises. A good understanding of insurance market jargon, policy terms, and indemnity principles. Excellent communication skills with the ability to build rapport with clients and stakeholders. A Cert CII qualification (or working towards it) is a significant advantage but not essential. A proven track record of making sound decisions under pressure. High attention to detail and a methodical approach to administrative tasks. A valid UK driving licence is highly desirable for this Senior Claims Handler position.
Working in our Non Delegated Authority (NDA) motor unit, the role of 'file handler' is to handle a caseload of small claims track litigated motor instructions on behalf of key insurer clients, from issue of proceedings through to Trial. It will be necessary for the candidate to be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary. Whilst not essential, it would be preferable for candidates to have experience of handling indemnity disputed cases and counterclaims. This is an excellent opportunity for someone with RTA experience looking to begin in litigation and file handling. There will be development opportunities to move into fast track litigation and beyond. Key Responsibilities Reviewing files, noting and abiding by Client Guidelines Knowledge of litigation, the CPR Rules and Court procedures Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure Draft reports confirming Strategy and agreeing the most suitable approach with the client Draft legal documents and comply with Court orders/deadlines Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate Undertaking negotiations with Third Party Solicitors Liaising with Insured and Insurers and Brokers where necessary Ensuring 'actions' are carried out as per Action Lists in Case Management System Undertaking Court Hearings Ensuring relevant tasks are delegated to the paralegals Accurately processing bills in accordance with Client Guidelines Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulation Adhere to the Keoghs Values This is a full time permanent role working 35 hours per week Monday to Friday. We operate a hybrid working model and you'll be asked to attend the office one day per week, remainder working from home. Skills, Knowledge & Expertise Sound and practical experience of handling Small Claims Track RTA litigated files is essential, with evidence of managing own case load and reporting skills Drafting of legal documents, including defences, applications, witness statements, Part 18 Questions Liaising with and drafting instructions to Counsel Experience of managing fixed fees whilst delivering quality Good telephone negotiation skills Excellent listening and verbal communication skills Good IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless but not essential Ability to: Work as part of a Team Use own initiative Plan and prioritise workloads, and effectively use delegation Remain clam under pressure Recognise when sensitivity and tact are required Identify key facts/issues and make early investigations and decisions to bring a case to a conclusion Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 11, 2026
Full time
Working in our Non Delegated Authority (NDA) motor unit, the role of 'file handler' is to handle a caseload of small claims track litigated motor instructions on behalf of key insurer clients, from issue of proceedings through to Trial. It will be necessary for the candidate to be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary. Whilst not essential, it would be preferable for candidates to have experience of handling indemnity disputed cases and counterclaims. This is an excellent opportunity for someone with RTA experience looking to begin in litigation and file handling. There will be development opportunities to move into fast track litigation and beyond. Key Responsibilities Reviewing files, noting and abiding by Client Guidelines Knowledge of litigation, the CPR Rules and Court procedures Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure Draft reports confirming Strategy and agreeing the most suitable approach with the client Draft legal documents and comply with Court orders/deadlines Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate Undertaking negotiations with Third Party Solicitors Liaising with Insured and Insurers and Brokers where necessary Ensuring 'actions' are carried out as per Action Lists in Case Management System Undertaking Court Hearings Ensuring relevant tasks are delegated to the paralegals Accurately processing bills in accordance with Client Guidelines Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulation Adhere to the Keoghs Values This is a full time permanent role working 35 hours per week Monday to Friday. We operate a hybrid working model and you'll be asked to attend the office one day per week, remainder working from home. Skills, Knowledge & Expertise Sound and practical experience of handling Small Claims Track RTA litigated files is essential, with evidence of managing own case load and reporting skills Drafting of legal documents, including defences, applications, witness statements, Part 18 Questions Liaising with and drafting instructions to Counsel Experience of managing fixed fees whilst delivering quality Good telephone negotiation skills Excellent listening and verbal communication skills Good IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless but not essential Ability to: Work as part of a Team Use own initiative Plan and prioritise workloads, and effectively use delegation Remain clam under pressure Recognise when sensitivity and tact are required Identify key facts/issues and make early investigations and decisions to bring a case to a conclusion Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Description The File Handler will manage a caseload of varied EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employer and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast-Track with the potential to handle Multi Track cases up to £100K, cases are generally handled on a non-delegated authority basis. Key Responsibilities Considering concepts and merits of primary and secondary liability in employer and public liability claims. Handling matters in accordance with client SLA's. Initial report/review and setting strategy for the management of the claim. Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports). Dealing with Disclosure. Conducting investigations. Conducting CMC's and applications. Review and report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage. Instructing Counsel/investigators/medical and other experts. Drafting questions to medical experts. Costs Schedules. Dealing with routine correspondence & reviewing matters throughout. Drafting in general. Research. Counter Schedule. Pre-Trial reports. Attending Conferences and Trial with Counsel. Preparing/checking Trial Bundles. CRU appeal. To ensure compliance with the SRA Standards & Regulations. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office. We are hybrid workers with attendance required 1 day a week in the office Skills, Knowledge and Expertise Experience of handling a caseload of EL/PL files. Previous litigation experience. Meeting targets. Positive, confident and enthusiastic. Good advocacy skills. Excellent listening, verbal and written communication skills. Good client care skills and evidence of working to client guidelines on a non-delegated basis. Ability to prioritise work, keep to deadlines and work under pressure. High level of analytical skills. Ability to make decisions and delegate effectively. Ability to anticipate problems and identify solutions. Ability to maintain concentration and pay attention to detail. Driven to achieve. Excellent IT Skills. Ability to work within the Keoghs Shared Values framework. The ability to demonstrate resilience and self-control. Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are connectedWe are innovativeWe are dynamicWe succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 10, 2026
Full time
Description The File Handler will manage a caseload of varied EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employer and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast-Track with the potential to handle Multi Track cases up to £100K, cases are generally handled on a non-delegated authority basis. Key Responsibilities Considering concepts and merits of primary and secondary liability in employer and public liability claims. Handling matters in accordance with client SLA's. Initial report/review and setting strategy for the management of the claim. Reviewing evidence (eg. Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports). Dealing with Disclosure. Conducting investigations. Conducting CMC's and applications. Review and report re exchange of evidence, receipt of medical evidence, joints statements or at any other stage. Instructing Counsel/investigators/medical and other experts. Drafting questions to medical experts. Costs Schedules. Dealing with routine correspondence & reviewing matters throughout. Drafting in general. Research. Counter Schedule. Pre-Trial reports. Attending Conferences and Trial with Counsel. Preparing/checking Trial Bundles. CRU appeal. To ensure compliance with the SRA Standards & Regulations. Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office. We are hybrid workers with attendance required 1 day a week in the office Skills, Knowledge and Expertise Experience of handling a caseload of EL/PL files. Previous litigation experience. Meeting targets. Positive, confident and enthusiastic. Good advocacy skills. Excellent listening, verbal and written communication skills. Good client care skills and evidence of working to client guidelines on a non-delegated basis. Ability to prioritise work, keep to deadlines and work under pressure. High level of analytical skills. Ability to make decisions and delegate effectively. Ability to anticipate problems and identify solutions. Ability to maintain concentration and pay attention to detail. Driven to achieve. Excellent IT Skills. Ability to work within the Keoghs Shared Values framework. The ability to demonstrate resilience and self-control. Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are connectedWe are innovativeWe are dynamicWe succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Description This is a diverse role with opportunities to work on a mixed caseload for high-profile corporate and insurance clients. The successful candidate will handle a caseload of litigated EL and PL cases. Key Responsibilities Day-to-day handling of a litigated caseload of EL and PL cases, subject to supervision according to Keoghs competency framework, to include: Building relationships with Keoghs clients. Assessing and advising on liability and quantum. Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate. Dealing with disclosure. Proofing witnesses and preparing detailed witness statements. Marshalling expert evidence. Working with the wider team to ensure a seamless delivery of services to Keoghs clients. To ensure compliance with the SRA Standards & Regulations and relevant Service Standards Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool office. Skills, Knowledge and Expertise Proven experience of handling litigated EL and PL cases with a value of up to £25,000. Good communication skills and a willingness to work as part of a team. Strong IT skills and experience of working with a case management system. An ability to prioritise workload. Excellent attention to detail. A willingness to change and adapt in order to deliver the best results for our clients. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Mar 10, 2026
Seasonal
Description This is a diverse role with opportunities to work on a mixed caseload for high-profile corporate and insurance clients. The successful candidate will handle a caseload of litigated EL and PL cases. Key Responsibilities Day-to-day handling of a litigated caseload of EL and PL cases, subject to supervision according to Keoghs competency framework, to include: Building relationships with Keoghs clients. Assessing and advising on liability and quantum. Devising strategies to resolve cases with the best possible outcome, identifying areas to investigate and evidence to collate. Dealing with disclosure. Proofing witnesses and preparing detailed witness statements. Marshalling expert evidence. Working with the wider team to ensure a seamless delivery of services to Keoghs clients. To ensure compliance with the SRA Standards & Regulations and relevant Service Standards Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool office. Skills, Knowledge and Expertise Proven experience of handling litigated EL and PL cases with a value of up to £25,000. Good communication skills and a willingness to work as part of a team. Strong IT skills and experience of working with a case management system. An ability to prioritise workload. Excellent attention to detail. A willingness to change and adapt in order to deliver the best results for our clients. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Senior Technical Claims Handler 8.1 Senior Technical Claims Handler working within our Large Loss Team. Pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value between £25,000 and £100,000 Acting as a referral point for technical guidance on indemnity, quantum, strategy & tactics Responsibilities: Proactively managing claims in accordance with the Group philosophy, procedures & service levels. Controlling claim cost through effective negotiation around liability, quantum & procedural arguments. Maintaining good file discipline & accurate reserves, minimising the risk of late deterioration. Adherence to Large Loss procedures & authority limits. Developing and maintaining effective relationships with colleagues and business partners. Pro-actively managing personal training and development requirements. To ensure that regulatory requirements are met. Qualifications: In-depth knowledge of personal injury claims with handling experience of Portal, Fast-Track, Intermediate Track & Multi Track claims and costs. Detailed understanding of complex indemnity issues & the liability tree applicable to a caseload which will include retail & commercial motor, fleet policies, self-drive hire & motor trade. Good knowledge of medical disciplines in relation to a wide range of complex injuries. Knowledge of current, relevant Case Law & commercial considerations. Strong customer service and communication skills & the ability to coach and support colleagues on technical topics. Able to work independently, manage and prioritise own workloads. An in-depth working knowledge of Civil Procedure Rules & Practice Directions, Protocols Road Traffic Act, Limitation Act with reference to specific legislation. Detailed knowledge of Part 7 & Part 8 - litigation is non-delegated authority - the ability to lead the case. Able to identify red flag indicators of fraud & / or higher value claims.
Mar 06, 2026
Full time
Senior Technical Claims Handler 8.1 Senior Technical Claims Handler working within our Large Loss Team. Pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value between £25,000 and £100,000 Acting as a referral point for technical guidance on indemnity, quantum, strategy & tactics Responsibilities: Proactively managing claims in accordance with the Group philosophy, procedures & service levels. Controlling claim cost through effective negotiation around liability, quantum & procedural arguments. Maintaining good file discipline & accurate reserves, minimising the risk of late deterioration. Adherence to Large Loss procedures & authority limits. Developing and maintaining effective relationships with colleagues and business partners. Pro-actively managing personal training and development requirements. To ensure that regulatory requirements are met. Qualifications: In-depth knowledge of personal injury claims with handling experience of Portal, Fast-Track, Intermediate Track & Multi Track claims and costs. Detailed understanding of complex indemnity issues & the liability tree applicable to a caseload which will include retail & commercial motor, fleet policies, self-drive hire & motor trade. Good knowledge of medical disciplines in relation to a wide range of complex injuries. Knowledge of current, relevant Case Law & commercial considerations. Strong customer service and communication skills & the ability to coach and support colleagues on technical topics. Able to work independently, manage and prioritise own workloads. An in-depth working knowledge of Civil Procedure Rules & Practice Directions, Protocols Road Traffic Act, Limitation Act with reference to specific legislation. Detailed knowledge of Part 7 & Part 8 - litigation is non-delegated authority - the ability to lead the case. Able to identify red flag indicators of fraud & / or higher value claims.
Location: Hybrid/Remote Salary : up to £18,600 DOE (based on 22.5 hours per week) Department: National Accident Law Job Type: Part-time Contract Type: Permanent THE PURPOSE OF THE ROLE The objective of the role is to ensure that National Accident Law (NAL) operates in a compliant manner and delivers marketleading levels of customer service. The role will support all areas of the business to achieve this objective. Specifically, this role will support NAL's Legal & Compliance team in delivering the correct balance between commerciality, customer service, and compliance within the law firm whilst also managing risk effectively. The role is fast-paced and varied, requiring the ability to manage multiple workstreams simultaneously, respond quickly to emerging issues, and communicate effectively with a wide range of stakeholders including clients, file handlers, senior managers, and third parties. WHAT YOU WILL BE DOING AS RISK AND COMPLIANCE OFFICER Compliance The SRA Code of Conduct SRA Accounts Rules Data Protection legislation (UK GDPR, Data Protection Act 2018) Any terms and conditions imposed by the SRA or regulatory requirements pertaining to NAL's licence to provide legal services Any other relevant legislation, regulations, and rules applicable to the firm, its managers, interest holders, or employees (e.g., GDPR, Bribery Act 2010) Key duties include: Provision of daytoday support to the Head of Risk and Compliance and Head of Legal Practice (HOLP) Assist in the daytoday operation of the firm's risk and compliance framework, including monitoring, investigation, and followup of issues Assisting with drafting and implementing compliance policies and processes Deputising for the Head of Risk and Compliance as required Supporting the identification, logging, tracking, and resolution of compliance and risk issues across the business Provide support for other group businesses as required Incident, Breach, and Risk Management Support the handling of data protection incidents, compliance breaches, and other risk events including: Gathering relevant information Maintaining accurate records Supporting escalation and remediation actions Assisting with ongoing monitoring of open risk and incident files to ensure issues are resolved to an appropriate standard Audit and Quality Work with the Head of Risk and Compliance and Audit Team to deliver training as required Assist with internal audits, file reviews, and quality assurance activities Help ensure audit outcomes are embedded into operational improvements Business Change / Projects Support business/process change projects to ensure ongoing compliance Assist in maintaining guidance, precedents, and decisionmaking tools to support frontline teams Build effective working relationships with colleagues across the business to embed a culture of compliance and risk awareness SKILLS AND EXPERIENCE REQUIRED Knowledge of personal injury law and the legislative/regulatory framework applicable to NAL Knowledge of Conditional Fee Agreements / After the Event insurance and the prevailing SRA Code of Conduct Excellent written and verbal communication skills Strong research and reportwriting skills Excellent organisational skills with the ability to manage multiple demands Ability to assess information quickly, identify risks, and escalate issues appropriately Experience supporting compliance, risk, complaints, or quality functions within a regulated environment (preferred) Familiarity with data protection obligations and incident handling PERSONAL ATTRIBUTES Highly organised with the ability to prioritise effectively Comfortable working at pace with competing deadlines Confident communicator able to build strong internal relationships Proactive, solutionfocused, and willing to take ownership Strong sense of integrity Curious, Unified, Driven, and Passionate in line with our company values WHAT WE CAN OFFER YOU Competitive salary 25 days annual leave plus bank holidays (prorata) 3% contributory pension Healthcare scheme - claim up to £1,000 with Simply Health Death in service - 3x salary Perks at Work - exclusive discounts Community Day - paid volunteer day each year Development Opportunities - structured training to support your growth We are proud to be rated higher than Gallup's 'Exceptional Workplace Award Winners' and to be a Gold awarded Investors in People organisation. At National Accident Law, we believe that diversity drives success. We welcome applications from all backgrounds and encourage you to bring your most authentic self to work. This role is offered on a hybrid or remote basis , with attendance at our Kettering office once per month . REF-
Mar 04, 2026
Full time
Location: Hybrid/Remote Salary : up to £18,600 DOE (based on 22.5 hours per week) Department: National Accident Law Job Type: Part-time Contract Type: Permanent THE PURPOSE OF THE ROLE The objective of the role is to ensure that National Accident Law (NAL) operates in a compliant manner and delivers marketleading levels of customer service. The role will support all areas of the business to achieve this objective. Specifically, this role will support NAL's Legal & Compliance team in delivering the correct balance between commerciality, customer service, and compliance within the law firm whilst also managing risk effectively. The role is fast-paced and varied, requiring the ability to manage multiple workstreams simultaneously, respond quickly to emerging issues, and communicate effectively with a wide range of stakeholders including clients, file handlers, senior managers, and third parties. WHAT YOU WILL BE DOING AS RISK AND COMPLIANCE OFFICER Compliance The SRA Code of Conduct SRA Accounts Rules Data Protection legislation (UK GDPR, Data Protection Act 2018) Any terms and conditions imposed by the SRA or regulatory requirements pertaining to NAL's licence to provide legal services Any other relevant legislation, regulations, and rules applicable to the firm, its managers, interest holders, or employees (e.g., GDPR, Bribery Act 2010) Key duties include: Provision of daytoday support to the Head of Risk and Compliance and Head of Legal Practice (HOLP) Assist in the daytoday operation of the firm's risk and compliance framework, including monitoring, investigation, and followup of issues Assisting with drafting and implementing compliance policies and processes Deputising for the Head of Risk and Compliance as required Supporting the identification, logging, tracking, and resolution of compliance and risk issues across the business Provide support for other group businesses as required Incident, Breach, and Risk Management Support the handling of data protection incidents, compliance breaches, and other risk events including: Gathering relevant information Maintaining accurate records Supporting escalation and remediation actions Assisting with ongoing monitoring of open risk and incident files to ensure issues are resolved to an appropriate standard Audit and Quality Work with the Head of Risk and Compliance and Audit Team to deliver training as required Assist with internal audits, file reviews, and quality assurance activities Help ensure audit outcomes are embedded into operational improvements Business Change / Projects Support business/process change projects to ensure ongoing compliance Assist in maintaining guidance, precedents, and decisionmaking tools to support frontline teams Build effective working relationships with colleagues across the business to embed a culture of compliance and risk awareness SKILLS AND EXPERIENCE REQUIRED Knowledge of personal injury law and the legislative/regulatory framework applicable to NAL Knowledge of Conditional Fee Agreements / After the Event insurance and the prevailing SRA Code of Conduct Excellent written and verbal communication skills Strong research and reportwriting skills Excellent organisational skills with the ability to manage multiple demands Ability to assess information quickly, identify risks, and escalate issues appropriately Experience supporting compliance, risk, complaints, or quality functions within a regulated environment (preferred) Familiarity with data protection obligations and incident handling PERSONAL ATTRIBUTES Highly organised with the ability to prioritise effectively Comfortable working at pace with competing deadlines Confident communicator able to build strong internal relationships Proactive, solutionfocused, and willing to take ownership Strong sense of integrity Curious, Unified, Driven, and Passionate in line with our company values WHAT WE CAN OFFER YOU Competitive salary 25 days annual leave plus bank holidays (prorata) 3% contributory pension Healthcare scheme - claim up to £1,000 with Simply Health Death in service - 3x salary Perks at Work - exclusive discounts Community Day - paid volunteer day each year Development Opportunities - structured training to support your growth We are proud to be rated higher than Gallup's 'Exceptional Workplace Award Winners' and to be a Gold awarded Investors in People organisation. At National Accident Law, we believe that diversity drives success. We welcome applications from all backgrounds and encourage you to bring your most authentic self to work. This role is offered on a hybrid or remote basis , with attendance at our Kettering office once per month . REF-
