Are you passionate about people living fulfilling lives? Are you seeking a new challenge in 2025? Answered yes to both questions? Then we're glad you found us as this could be the opportunity for you! We have an exciting new opening for a deputy manager in our Wakefield supported living services. As deputy manager you will work closely with the registered manager and play a pivotal part in leading a highly committed team of senior support workers and support workers to provide person-centred services for people with learning disabilities and complex needs across Wakefield. The Role You will be accountable for aspects of service development, operational management, staff management and quality assurance of the services. You will support coordinating the delivery of a person centred services. You will oversee deployment of staff to meet individual needs and preferences whilst adhering to contractual requirements. You will supervise, motivate and coach a team of support workers and seniors. You will ensure all service users have a co-produced plan of support. You will strive to ensure that service users receive individualised person-centred support which enables them to enjoy a fulfilling and valued life, to participate in the community and to develop their abilities as fully as possible. You will support coordinating a programme of regular person-centred reviews which put each person's views and unique recovery journey at the heart of planning and decision making. You will work closely with other agencies and professionals to provide holistic, outcome based support. You will promote high standards of environmental safety and quality whilst ensuring a welcoming, inclusive atmosphere. Qualities Required You will be able to demonstrate warmth, compassion and unconditional positive regard for the people we support and will be able to develop trusting relationships based on empathy and respect. You will have the skills and personal attributes to be able to motivate and engage people in meaningful activities. You will be expected to work collaboratively and professionally with the people we support, their families, staff members and other professionals/agencies. You will need an understanding of CQC and how they inspect the work we do. You will demonstrate a good knowledge of Safeguarding, MCA, DOLs and the care standards. You will have the knowledge and skills to ensure the safe management and administration of medicines. You will be required to work off-rota flexibly which includes working evenings, weekends, bank holidays and on-shift to meet the needs of the service. You will cover the local on-call service on a rota system. Vacancy Reference Number: 93097 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
Apr 01, 2026
Full time
Are you passionate about people living fulfilling lives? Are you seeking a new challenge in 2025? Answered yes to both questions? Then we're glad you found us as this could be the opportunity for you! We have an exciting new opening for a deputy manager in our Wakefield supported living services. As deputy manager you will work closely with the registered manager and play a pivotal part in leading a highly committed team of senior support workers and support workers to provide person-centred services for people with learning disabilities and complex needs across Wakefield. The Role You will be accountable for aspects of service development, operational management, staff management and quality assurance of the services. You will support coordinating the delivery of a person centred services. You will oversee deployment of staff to meet individual needs and preferences whilst adhering to contractual requirements. You will supervise, motivate and coach a team of support workers and seniors. You will ensure all service users have a co-produced plan of support. You will strive to ensure that service users receive individualised person-centred support which enables them to enjoy a fulfilling and valued life, to participate in the community and to develop their abilities as fully as possible. You will support coordinating a programme of regular person-centred reviews which put each person's views and unique recovery journey at the heart of planning and decision making. You will work closely with other agencies and professionals to provide holistic, outcome based support. You will promote high standards of environmental safety and quality whilst ensuring a welcoming, inclusive atmosphere. Qualities Required You will be able to demonstrate warmth, compassion and unconditional positive regard for the people we support and will be able to develop trusting relationships based on empathy and respect. You will have the skills and personal attributes to be able to motivate and engage people in meaningful activities. You will be expected to work collaboratively and professionally with the people we support, their families, staff members and other professionals/agencies. You will need an understanding of CQC and how they inspect the work we do. You will demonstrate a good knowledge of Safeguarding, MCA, DOLs and the care standards. You will have the knowledge and skills to ensure the safe management and administration of medicines. You will be required to work off-rota flexibly which includes working evenings, weekends, bank holidays and on-shift to meet the needs of the service. You will cover the local on-call service on a rota system. Vacancy Reference Number: 93097 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
Description To support the Entertainment HOD in the overall success and consistent development of the entertainment experience, professional performers, operation and delivery, ensuring shows, live events and resort activations are delivered safely, on time, to brand standard and within budget. The Production manager will focus on developing individual and collective skills and improving performance standards across productions and performance interactions. Achieved by maintaining high standards of delivery and team member effectiveness whilst adhering to all company best practices and legal requirements. To plan, deliver and manage all production elements across the resort's entertainment and event programme, alongside the Redcoat Manager and the Technical Manager. The role leads the production and wardrobe teams while working cross-functionally to create high-quality guest experiences. KPIs Improved Guest Experience Improved ENPS. Improved NPS. Reduction in LTO. Consistent delivery as directed / planned. Safe and secure compliance General Duties & Key Accountabilities Team Leadership Lead, develop and manage the production teams, being accountable for all 'on stage' and 'off stage' product that involves direct reports. Support recruitment, rehearsal planning, onboarding and training of production team and Wardrobe. Consistently evaluate the quality of entertainment product and its delivery in all areas, whilst focussing on the Performance teams and wardrobes, collective and individual delivery. Prepare regular and specific feedback from viewed performances. These reviews will support and frame the One to Ones and performance reviews for each individual that this role will be responsible for Create rotas to ensure appropriate coverage across all venues and show times, and fairness in balance of 'track' count and management through rota's. Develop and implement a robust understudy programme to ensure all shows happen regardless of injury or illness to team members. This should also play a part in succession planning for team development and agreed with central Head of entertainment casting and team development. Regular communication and team meetings with the Cast Captains and Wardrobe team for general information updates. Responsible to uphold the Team performance cycle of catch ups, including one to ones, Performance reviews and Upon Request catch ups. Manage performance, absence, conduct and development within the team. Promote a collaborative and inclusive team culture. Health, Safety & Compliance - Ensure all productions comply with H&S legislation and internal policies. Oversee risk assessments, safe systems of work and equipment checks. Be accountable for the safe delivery of all tasks within the roles of the performers and wardrobe teams. Lead incident investigations and implement corrective actions where performers / wardrobe teams are involved. Support sessions / upskilling workshops, and any Butlins Big Weekends or events that the performance team and wardrobe take part in. Support the Redcoat Manager and Assistant Manager with the shaping of the Redcoat talent and continuously looking at ways to develop them through training and opportunities. Support the communications and check ins of the Self-employed actors. (Rosta's and collating invoices) Responsible for the visiting artists involved in any Butlins Productions / collaboration shows. Including the Resort Puppeteers. Supporting the resort for visiting artists and brands on the on-resort wellbeing. Support the day-to-day entertainments operations across all Butlins breaks taking on the role of Entertainment Duty Manager, overseeing the delivery both day and night. Production & Show Delivery Oversee the end-to-end delivery of entertainment productions, live shows, seasonal events and special activations. Manage production schedules, rehearsal timelines and technical requirements. Ensure all shows and events meet brand, quality and guest experience standards and are delivered as directed. Collaborate with Technical Manager to ensure staging, lighting, sound, AV, Props, costumes and set requirements meet the production standards set out in the technical rehearsals. Troubleshoot live production issues and ensure seamless delivery. Supporting and working with Stage Managers for consistent quality of delivery. Support new show or performance team installs, and seasonal programme changes. Planning & Resource Management Plan production resource requirements aligned to occupancy and programme, working with the Entertainment Co-ordinator. Manage budgets for production, equipment and maintenance as required. Monitor Costumes and props and their upkeep. Work with central teams or suppliers on equipment and show assets. Support planning and preparation of annual date sheets and Track counts, to accompany contracts and general 'Rosta' information. Collaboration & Stakeholders Support resort-wide events and peak period planning. Support Entertainment HOD with resort wide communications of all entertainment product where required. Liaise with external suppliers, touring acts and contractors. Communicate clearly with senior leadership on risks, performance and delivery. Ensure guest feedback relating to shows/events is reviewed and acted upon. Support cast captain and the development of their knowledge and skills. Supporting with the recruitment and casting of performance teams as required. Ensure that all entertainment areas and performance areas are kept safe, clean and presentable always. Attending and participating in all relevant internal and external meetings in connection with the responsibilities of the role. Gain feedback from guests on entertainment experiences provided within the resort offer. Act on guest queries and feedback in the interest of the guests and the operation. Helping to maximise income within the resorts by interpreting and acting upon the daily financial results Consistently evaluate entertainment to identify any income or productivity opportunities Working with Entertainment HOD, ensure payroll costs are in-line with the budget and forecasts of the business. Experience & Qualification Requirements Strong people skills and knowledge of live production environments. Previous demonstratable experience in a leadership role within entertainments and performance Previous experience of managing an operation where speed is important whilst still maintaining high levels of guest experience and high quality. Demonstratable experience of creating and leading development programmes & improving performance standards Ability to effectively lead, motivate and engage team, even in times of high demand and under pressure of a live entertainment environment. Ability to communicate effectively at all levels. Highly detail conscious to ensure the highest of standards are implemented, with good organisational skills and problem-solving skills. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description To support the Entertainment HOD in the overall success and consistent development of the entertainment experience, professional performers, operation and delivery, ensuring shows, live events and resort activations are delivered safely, on time, to brand standard and within budget. The Production manager will focus on developing individual and collective skills and improving performance standards across productions and performance interactions. Achieved by maintaining high standards of delivery and team member effectiveness whilst adhering to all company best practices and legal requirements. To plan, deliver and manage all production elements across the resort's entertainment and event programme, alongside the Redcoat Manager and the Technical Manager. The role leads the production and wardrobe teams while working cross-functionally to create high-quality guest experiences. KPIs Improved Guest Experience Improved ENPS. Improved NPS. Reduction in LTO. Consistent delivery as directed / planned. Safe and secure compliance General Duties & Key Accountabilities Team Leadership Lead, develop and manage the production teams, being accountable for all 'on stage' and 'off stage' product that involves direct reports. Support recruitment, rehearsal planning, onboarding and training of production team and Wardrobe. Consistently evaluate the quality of entertainment product and its delivery in all areas, whilst focussing on the Performance teams and wardrobes, collective and individual delivery. Prepare regular and specific feedback from viewed performances. These reviews will support and frame the One to Ones and performance reviews for each individual that this role will be responsible for Create rotas to ensure appropriate coverage across all venues and show times, and fairness in balance of 'track' count and management through rota's. Develop and implement a robust understudy programme to ensure all shows happen regardless of injury or illness to team members. This should also play a part in succession planning for team development and agreed with central Head of entertainment casting and team development. Regular communication and team meetings with the Cast Captains and Wardrobe team for general information updates. Responsible to uphold the Team performance cycle of catch ups, including one to ones, Performance reviews and Upon Request catch ups. Manage performance, absence, conduct and development within the team. Promote a collaborative and inclusive team culture. Health, Safety & Compliance - Ensure all productions comply with H&S legislation and internal policies. Oversee risk assessments, safe systems of work and equipment checks. Be accountable for the safe delivery of all tasks within the roles of the performers and wardrobe teams. Lead incident investigations and implement corrective actions where performers / wardrobe teams are involved. Support sessions / upskilling workshops, and any Butlins Big Weekends or events that the performance team and wardrobe take part in. Support the Redcoat Manager and Assistant Manager with the shaping of the Redcoat talent and continuously looking at ways to develop them through training and opportunities. Support the communications and check ins of the Self-employed actors. (Rosta's and collating invoices) Responsible for the visiting artists involved in any Butlins Productions / collaboration shows. Including the Resort Puppeteers. Supporting the resort for visiting artists and brands on the on-resort wellbeing. Support the day-to-day entertainments operations across all Butlins breaks taking on the role of Entertainment Duty Manager, overseeing the delivery both day and night. Production & Show Delivery Oversee the end-to-end delivery of entertainment productions, live shows, seasonal events and special activations. Manage production schedules, rehearsal timelines and technical requirements. Ensure all shows and events meet brand, quality and guest experience standards and are delivered as directed. Collaborate with Technical Manager to ensure staging, lighting, sound, AV, Props, costumes and set requirements meet the production standards set out in the technical rehearsals. Troubleshoot live production issues and ensure seamless delivery. Supporting and working with Stage Managers for consistent quality of delivery. Support new show or performance team installs, and seasonal programme changes. Planning & Resource Management Plan production resource requirements aligned to occupancy and programme, working with the Entertainment Co-ordinator. Manage budgets for production, equipment and maintenance as required. Monitor Costumes and props and their upkeep. Work with central teams or suppliers on equipment and show assets. Support planning and preparation of annual date sheets and Track counts, to accompany contracts and general 'Rosta' information. Collaboration & Stakeholders Support resort-wide events and peak period planning. Support Entertainment HOD with resort wide communications of all entertainment product where required. Liaise with external suppliers, touring acts and contractors. Communicate clearly with senior leadership on risks, performance and delivery. Ensure guest feedback relating to shows/events is reviewed and acted upon. Support cast captain and the development of their knowledge and skills. Supporting with the recruitment and casting of performance teams as required. Ensure that all entertainment areas and performance areas are kept safe, clean and presentable always. Attending and participating in all relevant internal and external meetings in connection with the responsibilities of the role. Gain feedback from guests on entertainment experiences provided within the resort offer. Act on guest queries and feedback in the interest of the guests and the operation. Helping to maximise income within the resorts by interpreting and acting upon the daily financial results Consistently evaluate entertainment to identify any income or productivity opportunities Working with Entertainment HOD, ensure payroll costs are in-line with the budget and forecasts of the business. Experience & Qualification Requirements Strong people skills and knowledge of live production environments. Previous demonstratable experience in a leadership role within entertainments and performance Previous experience of managing an operation where speed is important whilst still maintaining high levels of guest experience and high quality. Demonstratable experience of creating and leading development programmes & improving performance standards Ability to effectively lead, motivate and engage team, even in times of high demand and under pressure of a live entertainment environment. Ability to communicate effectively at all levels. Highly detail conscious to ensure the highest of standards are implemented, with good organisational skills and problem-solving skills. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Sourcing Manager (Procurement Process Transformation) 6 Month Contract Circa 650 per day (via Umbrella) Hybrid - 2 days on site per week Locations: Bristol, Edinburgh, Halifax or Birmingham available. About We're looking for an experienced Sourcing Manager to join a dynamic procurement team in a leading UK financial services organisation! This is a high-impact contract role focused on redesigning and improving sourcing processes , rather than running traditional procurement events. You'll play a key role in shaping how sourcing is delivered across the organisation-driving efficiency, consistency, and regulatory compliance. The Role You'll join a team responsible for the design and continuous improvement of sourcing processes (the "Sourcing Product") , working closely with procurement, risk, and business stakeholders. Key responsibilities include: Supporting the redesign and optimisation of end-to-end sourcing processes within a regulated environment Contributing to the development of process maps, templates, and guidance materials Working with stakeholders to improve user journeys and sourcing efficiency Supporting change delivery and implementation across sourcing tools and workflows Using data and feedback to identify continuous improvement opportunities Engaging with procurement systems including SAP Ariba and ServiceNow What We're Looking For Strong procurement / sourcing background , ideally across multiple categories Experience working in a regulated environment (financial services highly desirable) Proven track record in process improvement, transformation, or operating model design Experience with SAP Ariba (or similar e-sourcing platforms) Ability to work in Agile or change-driven environments Strong stakeholder engagement and communication skills Why Apply? Opportunity to work on high-visibility procurement transformation initiatives Role focused on process design and innovation , not just BAU sourcing High exposure across procurement, risk, and business teams If this opportunity is of interest, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 3 working days of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Apr 01, 2026
Contractor
Sourcing Manager (Procurement Process Transformation) 6 Month Contract Circa 650 per day (via Umbrella) Hybrid - 2 days on site per week Locations: Bristol, Edinburgh, Halifax or Birmingham available. About We're looking for an experienced Sourcing Manager to join a dynamic procurement team in a leading UK financial services organisation! This is a high-impact contract role focused on redesigning and improving sourcing processes , rather than running traditional procurement events. You'll play a key role in shaping how sourcing is delivered across the organisation-driving efficiency, consistency, and regulatory compliance. The Role You'll join a team responsible for the design and continuous improvement of sourcing processes (the "Sourcing Product") , working closely with procurement, risk, and business stakeholders. Key responsibilities include: Supporting the redesign and optimisation of end-to-end sourcing processes within a regulated environment Contributing to the development of process maps, templates, and guidance materials Working with stakeholders to improve user journeys and sourcing efficiency Supporting change delivery and implementation across sourcing tools and workflows Using data and feedback to identify continuous improvement opportunities Engaging with procurement systems including SAP Ariba and ServiceNow What We're Looking For Strong procurement / sourcing background , ideally across multiple categories Experience working in a regulated environment (financial services highly desirable) Proven track record in process improvement, transformation, or operating model design Experience with SAP Ariba (or similar e-sourcing platforms) Ability to work in Agile or change-driven environments Strong stakeholder engagement and communication skills Why Apply? Opportunity to work on high-visibility procurement transformation initiatives Role focused on process design and innovation , not just BAU sourcing High exposure across procurement, risk, and business teams If this opportunity is of interest, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 3 working days of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
We're recruiting for an Arable Manager for a farm in Suffolk, IP14. You will work for a long-established, family-owned farming business with diversified interests across arable farming, livestock production, construction training, meat production and property. The Arable Manager role is a senior operational position within the business, contributing directly to its long-term sustainability, performance, and development. The role, therefore, comes with a high level of autonomy and accountability for the right candidate. The postholder will lead the arable team, oversee crop production and resource utilisation, and integrate the arable enterprise with the wider business, including livestock and contract farming operations. Job Description: Develop and implement an arable strategy Prepare and manage budgets, forecasts, and financial performance Identify and assess opportunities for operational improvement, investment, and diversification Plan, manage, and deliver crop production across rotations, currently including wheat, barley, sugar beet, and oilseed rape Oversee cultivation, drilling, crop protection, irrigation, where applicable, and harvesting activities. Implement cover cropping, environmental margins, and soil management practices to support long-term productivity Monitor yields, input use, and operational performance, taking corrective action where required Coordinate arable activities with the livestock operation to ensure effective use of straw, feed, and organic manure Manage the application of organic matter and nutrients in accordance with nutrient management plans and regulatory requirements Lead, manage, and develop the arable team, ensuring appropriate skills, training, and performance standards Promote safe working practices and compliance with health and safety requirements Organise labour and machinery resources to deliver operational plans efficiently Manage relationships with contract farming clients, ensuring delivery of agreed farming services Provide clear communication and reporting to the board and senior management Ensure compliance with relevant agricultural legislation and assurance schemes, including Red Tractor Maintain required registrations and engagement with environmental and conservation bodies Support and develop environmental stewardship and conservation initiatives across the holding Person Specifications: Proven experience managing large-scale arable operations, typically 1,000 hectares or more Strong technical knowledge of combinable crop production and modern arable systems Experience in budgeting, cost control, and financial reporting within an agricultural business Demonstrable leadership and people management capability Understanding of environmental compliance and assurance requirements Experience of mixed farming systems and integration of livestock nutrients into arable rotations Experience managing contract farming arrangements and multi-site operations Familiarity with environmental stewardship schemes and conservation delivery Salary guide: £50,000 DOE Plus: Housing offered Pension Annual leave For further details, please call Roadhogs Recruitment Ltd. All applications are handled in strict confidence, and our applicant service is provided free of charge. Currently, we can only accept applications from UK or EU nationals with the right to work in the UK.
Apr 01, 2026
Full time
We're recruiting for an Arable Manager for a farm in Suffolk, IP14. You will work for a long-established, family-owned farming business with diversified interests across arable farming, livestock production, construction training, meat production and property. The Arable Manager role is a senior operational position within the business, contributing directly to its long-term sustainability, performance, and development. The role, therefore, comes with a high level of autonomy and accountability for the right candidate. The postholder will lead the arable team, oversee crop production and resource utilisation, and integrate the arable enterprise with the wider business, including livestock and contract farming operations. Job Description: Develop and implement an arable strategy Prepare and manage budgets, forecasts, and financial performance Identify and assess opportunities for operational improvement, investment, and diversification Plan, manage, and deliver crop production across rotations, currently including wheat, barley, sugar beet, and oilseed rape Oversee cultivation, drilling, crop protection, irrigation, where applicable, and harvesting activities. Implement cover cropping, environmental margins, and soil management practices to support long-term productivity Monitor yields, input use, and operational performance, taking corrective action where required Coordinate arable activities with the livestock operation to ensure effective use of straw, feed, and organic manure Manage the application of organic matter and nutrients in accordance with nutrient management plans and regulatory requirements Lead, manage, and develop the arable team, ensuring appropriate skills, training, and performance standards Promote safe working practices and compliance with health and safety requirements Organise labour and machinery resources to deliver operational plans efficiently Manage relationships with contract farming clients, ensuring delivery of agreed farming services Provide clear communication and reporting to the board and senior management Ensure compliance with relevant agricultural legislation and assurance schemes, including Red Tractor Maintain required registrations and engagement with environmental and conservation bodies Support and develop environmental stewardship and conservation initiatives across the holding Person Specifications: Proven experience managing large-scale arable operations, typically 1,000 hectares or more Strong technical knowledge of combinable crop production and modern arable systems Experience in budgeting, cost control, and financial reporting within an agricultural business Demonstrable leadership and people management capability Understanding of environmental compliance and assurance requirements Experience of mixed farming systems and integration of livestock nutrients into arable rotations Experience managing contract farming arrangements and multi-site operations Familiarity with environmental stewardship schemes and conservation delivery Salary guide: £50,000 DOE Plus: Housing offered Pension Annual leave For further details, please call Roadhogs Recruitment Ltd. All applications are handled in strict confidence, and our applicant service is provided free of charge. Currently, we can only accept applications from UK or EU nationals with the right to work in the UK.
Location: Enfield Job Type: Full-time permanent Working Hours: Monday to Thursday 8:30 am - 5:00 pm, Friday 9:00 am to 5:00 pm We are seeking a dedicated Property Management Administrator to provide essential administrative support to a busy maintenance and internal surveying departments. This role is crucial for ensuring that all property certifications are up-to-date and that the property portfolio adheres to current health and safety, fire safety, and cladding legislation. Day-to-day of the role: Collate correspondence and ensure that works recommended in service reports are generated in collaboration with the Head of Property Surveying and Operations Manager. Undertake high-quality reporting related to compliance certification, review reports, and coordinate with the account management team to address any gaps or issues. Maintain a robust and accurate database across all client portfolios. Provide timely updates and feedback to the team. Engage with subcontractor admin teams and suppliers to proactively improve planned maintenance schedules. Manage cleaning and gardening contracts, retendering as necessary. Handle the distribution and booking out of keys to contractors and clients as requested. Ensure compliance with current Health & Safety legislation. Serve Section 20 Notices in accordance with the Landlord and Tenant Act 1985 and manage own administrative mailbox. Required Skills & Qualifications: Experience in the FM/Building Services industry. Understanding of contract delivery and commercial implications. High attention to detail and a methodical, procedural approach to problem-solving. Excellent communication skills and the ability to liaise effectively with people at all levels. Strong administration and IT skills, including proficiency in Microsoft Office. Ideally, a working knowledge of Qube and full knowledge of Section 20 processes. Benefits: Opportunity to work in a modern office environment with a team of friendly staff. Competitive salary. Potential for professional development and training towards AIRPM qualification. To apply for the Property Management Administrator position, please submit your CV via this job advert.
Apr 01, 2026
Full time
Location: Enfield Job Type: Full-time permanent Working Hours: Monday to Thursday 8:30 am - 5:00 pm, Friday 9:00 am to 5:00 pm We are seeking a dedicated Property Management Administrator to provide essential administrative support to a busy maintenance and internal surveying departments. This role is crucial for ensuring that all property certifications are up-to-date and that the property portfolio adheres to current health and safety, fire safety, and cladding legislation. Day-to-day of the role: Collate correspondence and ensure that works recommended in service reports are generated in collaboration with the Head of Property Surveying and Operations Manager. Undertake high-quality reporting related to compliance certification, review reports, and coordinate with the account management team to address any gaps or issues. Maintain a robust and accurate database across all client portfolios. Provide timely updates and feedback to the team. Engage with subcontractor admin teams and suppliers to proactively improve planned maintenance schedules. Manage cleaning and gardening contracts, retendering as necessary. Handle the distribution and booking out of keys to contractors and clients as requested. Ensure compliance with current Health & Safety legislation. Serve Section 20 Notices in accordance with the Landlord and Tenant Act 1985 and manage own administrative mailbox. Required Skills & Qualifications: Experience in the FM/Building Services industry. Understanding of contract delivery and commercial implications. High attention to detail and a methodical, procedural approach to problem-solving. Excellent communication skills and the ability to liaise effectively with people at all levels. Strong administration and IT skills, including proficiency in Microsoft Office. Ideally, a working knowledge of Qube and full knowledge of Section 20 processes. Benefits: Opportunity to work in a modern office environment with a team of friendly staff. Competitive salary. Potential for professional development and training towards AIRPM qualification. To apply for the Property Management Administrator position, please submit your CV via this job advert.
Description This isn't just a bar management role - it's your chance to take the reins of three of our most iconic, high energy venues and bring them to life every single day. As our Bars Manager, you'll be at the heart of the action, leading the teams behind Studio 36 (our flagship entertainment venue where headline acts perform), Jellyfish (our stylish cocktail lounge), and Skyline Bar (the beating heart of our famous Skyline Pavilion). If you thrive in fast paced environments, love creating unforgettable guest moments, and have the passion to lead large, dynamic teams, this role puts you right where the magic happens. You'll set the tone, drive the atmosphere, and make sure every drink poured, every interaction delivered, and every shift run feels exceptional. You will: Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality. Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation. Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance. Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments. KPIs Guest NPS (overall, speed of service, quality of serve) eNPS & team engagement Stock yield %, stock loss, line variances, waste & compliance Revenue growth, SPH, Bserve volumes & category sales mix P&L delivery vs. budget Payroll management & labour productivity RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) Team retention & development progress General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns. Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment. Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages, premium serves). Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible. Be highly visible during peak trading to support, coach, and solve issues in real time. Commercial, Stock & Business Performance Full accountability for stock results, including: stock yield performance line checks waste reduction stock rotation & product care safe cellar management cash variances Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss. Contribute ideas to increase WET sales: premiumisation, product placement, seasonal activation, and upsell training. Deliver labour plans aligned to forecasted demand, improving productivity without compromising service. Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing. Drive the profitability of the bar through margins, SPH, ATV, and effective promotions. Team Leadership, Culture & Development Create clear, measurable objectives for supervisors that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience. Lead and develop a positive, high performance bar team through coaching, recognition, and hands on guidance. Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations). Conduct meaningful 1:1s, PDPs, performance reviews and use realtime feedback to support development. Role-model Butlin's Values and Leadership Behaviours at all times. Build a multiskilled team capable of flexing across the resort to meet guest volume and business need. Actively improve team retention through recognition, support, development opportunities and open communication. Operational Excellence, Safety & Compliance Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing. Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene. Maintain full audit readiness across: bar cleanliness and organisation food safety H&S and COSHH security, cash handling and stock holding brand standards Lead venue opening/closing routines and complete daily operational checks. Escalate risks appropriately and own corrective actions. Cross Resort Collaboration & Leadership Work closely with Central Commercial & Procurement to align on product range, price changes and yield objectives. Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance. Support other venues and departments when operational needs shift Championing Butlin's Team member plus modelling optimisation labour alongside other resort leaders. Key Knowledge/Experience & Qualification Requirements Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment. Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing. Proven commercial acumen with experience delivering stock yield targets and improving financial performance. Experience working with multiskilled teams in fast paced, high-volume operations. Strong coaching ability, able to upskill teams in service, product knowledge, and operational excellence. Skilled in rota planning, forecasting and managing labour to demand. Confident communicator who can influence, motivate, and adapt quickly to changing needs. Strong problem solver with the ability to stay calm and lead during pressured trading periods. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Problem solving Providing feedback. Communicate business goals and objectives and support team to achieve these targets. Able to manage multiple priorities and can adapt quickly to changing requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description This isn't just a bar management role - it's your chance to take the reins of three of our most iconic, high energy venues and bring them to life every single day. As our Bars Manager, you'll be at the heart of the action, leading the teams behind Studio 36 (our flagship entertainment venue where headline acts perform), Jellyfish (our stylish cocktail lounge), and Skyline Bar (the beating heart of our famous Skyline Pavilion). If you thrive in fast paced environments, love creating unforgettable guest moments, and have the passion to lead large, dynamic teams, this role puts you right where the magic happens. You'll set the tone, drive the atmosphere, and make sure every drink poured, every interaction delivered, and every shift run feels exceptional. You will: Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality. Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation. Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance. Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments. KPIs Guest NPS (overall, speed of service, quality of serve) eNPS & team engagement Stock yield %, stock loss, line variances, waste & compliance Revenue growth, SPH, Bserve volumes & category sales mix P&L delivery vs. budget Payroll management & labour productivity RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) Team retention & development progress General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns. Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment. Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages, premium serves). Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible. Be highly visible during peak trading to support, coach, and solve issues in real time. Commercial, Stock & Business Performance Full accountability for stock results, including: stock yield performance line checks waste reduction stock rotation & product care safe cellar management cash variances Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss. Contribute ideas to increase WET sales: premiumisation, product placement, seasonal activation, and upsell training. Deliver labour plans aligned to forecasted demand, improving productivity without compromising service. Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing. Drive the profitability of the bar through margins, SPH, ATV, and effective promotions. Team Leadership, Culture & Development Create clear, measurable objectives for supervisors that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience. Lead and develop a positive, high performance bar team through coaching, recognition, and hands on guidance. Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations). Conduct meaningful 1:1s, PDPs, performance reviews and use realtime feedback to support development. Role-model Butlin's Values and Leadership Behaviours at all times. Build a multiskilled team capable of flexing across the resort to meet guest volume and business need. Actively improve team retention through recognition, support, development opportunities and open communication. Operational Excellence, Safety & Compliance Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing. Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene. Maintain full audit readiness across: bar cleanliness and organisation food safety H&S and COSHH security, cash handling and stock holding brand standards Lead venue opening/closing routines and complete daily operational checks. Escalate risks appropriately and own corrective actions. Cross Resort Collaboration & Leadership Work closely with Central Commercial & Procurement to align on product range, price changes and yield objectives. Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance. Support other venues and departments when operational needs shift Championing Butlin's Team member plus modelling optimisation labour alongside other resort leaders. Key Knowledge/Experience & Qualification Requirements Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment. Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing. Proven commercial acumen with experience delivering stock yield targets and improving financial performance. Experience working with multiskilled teams in fast paced, high-volume operations. Strong coaching ability, able to upskill teams in service, product knowledge, and operational excellence. Skilled in rota planning, forecasting and managing labour to demand. Confident communicator who can influence, motivate, and adapt quickly to changing needs. Strong problem solver with the ability to stay calm and lead during pressured trading periods. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Problem solving Providing feedback. Communicate business goals and objectives and support team to achieve these targets. Able to manage multiple priorities and can adapt quickly to changing requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. This role will be looking after Centre Stage, Hot Shots and Green Baize. You will take accountability for leading the venues during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the teams day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. This role will be looking after Centre Stage, Hot Shots and Green Baize. You will take accountability for leading the venues during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the teams day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Apr 01, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Business Manager Beauty Retail Milton Keynes Up to 34k + Commission We're partnering with a fast-growing, premium beauty brand to appoint a standout Business Manager for their Milton Keynes location. This is a high impact role for a commercially driven Business Manager who thrives on the shop floor, leads from the front, and knows how to turn service into sales. If you love building a loyal client base, developing talent, and owning your numbers, this is for you. The Role As Business Manager, you will take full ownership of your counter performance. You'll set the pace, drive KPIs, and create an environment where artistry, energy, and commercial results go hand in hand. You will: Lead and inspire your team to exceed sales targets Drive daily, weekly, and monthly KPIs with clear action planning Deliver elevated make-up and skincare consultations Coach and develop your team through consistent feedback and training Maintain exceptional visual and operational standards What We're Looking For Proven experience as a Business Manager or strong Assistant ready to step up Beauty, skincare, or cosmetics retail background Commercial mindset with a track record of delivering results Confident leader who builds accountability and momentum Energetic, adaptable, and service-led What's On Offer Competitive base salary Strong commission structure Generous product discount Clear progression within a growing brand If you're a driven Business Manager ready to own your business and make your mark within a dynamic beauty environment, we'd love to speak with you. BH35552
Apr 01, 2026
Full time
Business Manager Beauty Retail Milton Keynes Up to 34k + Commission We're partnering with a fast-growing, premium beauty brand to appoint a standout Business Manager for their Milton Keynes location. This is a high impact role for a commercially driven Business Manager who thrives on the shop floor, leads from the front, and knows how to turn service into sales. If you love building a loyal client base, developing talent, and owning your numbers, this is for you. The Role As Business Manager, you will take full ownership of your counter performance. You'll set the pace, drive KPIs, and create an environment where artistry, energy, and commercial results go hand in hand. You will: Lead and inspire your team to exceed sales targets Drive daily, weekly, and monthly KPIs with clear action planning Deliver elevated make-up and skincare consultations Coach and develop your team through consistent feedback and training Maintain exceptional visual and operational standards What We're Looking For Proven experience as a Business Manager or strong Assistant ready to step up Beauty, skincare, or cosmetics retail background Commercial mindset with a track record of delivering results Confident leader who builds accountability and momentum Energetic, adaptable, and service-led What's On Offer Competitive base salary Strong commission structure Generous product discount Clear progression within a growing brand If you're a driven Business Manager ready to own your business and make your mark within a dynamic beauty environment, we'd love to speak with you. BH35552
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Apr 01, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Description The role of a residential assistant manager is to support the overall delivery of high quality, safe, and well maintained accommodation across the Butlins diverse residential estate. This includes hard FM responsibility for multiple accommodation villages , and team (staff) accommodation . Working closely with the Residential Facilities Manager, the role ensures exceptional guest and resident experience through effective day to day coordination, property standards management, and efficient maintenance planning. The postholder leads and motivates a team of multiskilled technicians , providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining accommodation readiness, responding to technical issues, delivering small works, and supporting long term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless accommodation experience for guests and team members alike. KPIs Accommodation Repairs and maintenance NPS (Net Promoter Score) across resort General Duties & Key Accountabilities Leadership & People Management Ability to motivate and guide multiskilled teams. Confident in providing feedback, coaching, and supporting development. Calm, fair, and consistent leadership style. Clear and professional communication with guests, team members, and senior managers. Ability to translate technical issues into understandable information. Good listener, able to understand concerns and respond appropriately. Takes responsibility for standards across all accommodation areas. Follows through on issues until fully resolved. ProblemSolving & DecisionMaking Can think on their feet during breakdowns, guest complaints, or operational challenges. Comfortable prioritising issues in a highpressure, fastmoving environment. Organisational Skills Manages multiple sites and tasks at once. Keeps track of maintenance schedules, PPMs, and operational deadlines. Strong sense of structure and planning. Ensures accommodation standards, safety checks, and technical works meet required levels. Identifies early signs of wear, risk, or service failure. Adaptability & Resilience Comfortable with seasonal peaks, unpredictable demands, and changing priorities. Remains professional and calm under pressure. Team Collaboration Works closely with housekeeping, guest services, security, and facilities. Builds strong internal relationships to ensure smooth operations. Empathy & Emotional Intelligence Understands team workloads and personal dynamics. Creates a positive, supportive working environment. Operational Support Ensure tools, materials and parts are available and stock levels maintained for department. Work collaboratively with the wider facilities and projects team. Ensure minimal disruption to guests and operations when completing works. Undertake any reasonable duties as directed by the Butlins leadership team. Guest & Team Experience Always focused on delivering great guest experience. Anticipates needs, solves issues proactively, and supports brand standards. Experience & Qualification Requirements Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience. IOSH managing safely certification Full UK driving licence NEBOSH General certificate (desirable) Proven experience in residential accommodation, hotel operations or facilities management ideally within a resort/ holiday park or multi-site hospitality environment. Experience supervising a technical or maintenance team Experience managing contractors, supplier and service partners Knowledge or awareness of : Legionella awareness Fire safety awareness Asbestos awareness Hotel style access systems (e.g. Kabba Locks) Strong fault-finding and problem-solving skills. Ability to work independently and prioritise workload. Good communication and teamwork skills. Flexible approach to working hours and operational demands. Understand and interpret technical drawings/instructions/process Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The role of a residential assistant manager is to support the overall delivery of high quality, safe, and well maintained accommodation across the Butlins diverse residential estate. This includes hard FM responsibility for multiple accommodation villages , and team (staff) accommodation . Working closely with the Residential Facilities Manager, the role ensures exceptional guest and resident experience through effective day to day coordination, property standards management, and efficient maintenance planning. The postholder leads and motivates a team of multiskilled technicians , providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining accommodation readiness, responding to technical issues, delivering small works, and supporting long term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless accommodation experience for guests and team members alike. KPIs Accommodation Repairs and maintenance NPS (Net Promoter Score) across resort General Duties & Key Accountabilities Leadership & People Management Ability to motivate and guide multiskilled teams. Confident in providing feedback, coaching, and supporting development. Calm, fair, and consistent leadership style. Clear and professional communication with guests, team members, and senior managers. Ability to translate technical issues into understandable information. Good listener, able to understand concerns and respond appropriately. Takes responsibility for standards across all accommodation areas. Follows through on issues until fully resolved. ProblemSolving & DecisionMaking Can think on their feet during breakdowns, guest complaints, or operational challenges. Comfortable prioritising issues in a highpressure, fastmoving environment. Organisational Skills Manages multiple sites and tasks at once. Keeps track of maintenance schedules, PPMs, and operational deadlines. Strong sense of structure and planning. Ensures accommodation standards, safety checks, and technical works meet required levels. Identifies early signs of wear, risk, or service failure. Adaptability & Resilience Comfortable with seasonal peaks, unpredictable demands, and changing priorities. Remains professional and calm under pressure. Team Collaboration Works closely with housekeeping, guest services, security, and facilities. Builds strong internal relationships to ensure smooth operations. Empathy & Emotional Intelligence Understands team workloads and personal dynamics. Creates a positive, supportive working environment. Operational Support Ensure tools, materials and parts are available and stock levels maintained for department. Work collaboratively with the wider facilities and projects team. Ensure minimal disruption to guests and operations when completing works. Undertake any reasonable duties as directed by the Butlins leadership team. Guest & Team Experience Always focused on delivering great guest experience. Anticipates needs, solves issues proactively, and supports brand standards. Experience & Qualification Requirements Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience. IOSH managing safely certification Full UK driving licence NEBOSH General certificate (desirable) Proven experience in residential accommodation, hotel operations or facilities management ideally within a resort/ holiday park or multi-site hospitality environment. Experience supervising a technical or maintenance team Experience managing contractors, supplier and service partners Knowledge or awareness of : Legionella awareness Fire safety awareness Asbestos awareness Hotel style access systems (e.g. Kabba Locks) Strong fault-finding and problem-solving skills. Ability to work independently and prioritise workload. Good communication and teamwork skills. Flexible approach to working hours and operational demands. Understand and interpret technical drawings/instructions/process Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations. You will: • Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. • Implement operational and commercial plans provided by the Manager to support venue performance. • Support stock controls, cellar routines, product care and compliance standards. • Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. • Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment. KPIs • Guest NPS (overall, speed of service, quality of serve) • ENPS & team engagement • Stock yield %, stock loss, line variances, waste & compliance • Revenue growth, SPH, Bservevolumes & category sales mix • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) • Team retention & development support General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) • Lead the delivery of a great guest experience in line with venue standards set by the Manager. • Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment. • Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves. • Use guest feedback and NPS trends shared by the Manager to adjust real time service. • Be highly visible during all peak trading periods, leading by example and supporting the team on the floor. Commercial, Stock & Business Performance • Support the Manager with all stock routines, including: line checks stock rotation & product care. waste management cellar standards cash variance checking • Help implement yield improvement actions set by the Manager. • Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption. • Ensure labour deployment matches the plan and respond to live changes in guest volume. • Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed. • Contribute to promotional activity by ensuring team awareness and strong execution. Team Leadership, Culture & Development • Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership. • Deliver induction, on shift coaching and training to new and existing team members. • Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing. • Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager. • Create clear daily and weekly objectives for Shift Managers to support operational delivery. • Rolemodel Butlin's Values and Leadership Behaviours at all times. • Help build a multiskilled team capable of flexing across the resort through championing Team member plus. • Support retention by fostering a positive, supportive and inclusive working environment. Operational Excellence, Safety & Compliance • Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations. • Maintain cellar standards including safety, product quality, gas handling and hygiene routines. • Ensure the venue remains audit ready at all times across: bar cleanliness and organisation food safety (where applicable) H&S and COSHH cash handling & stock holding. brand standards • Lead opening/closing routines and complete daily checks, escalating risks immediately. • Take full accountability for safe operations in the absence of the Manager. Cross Resort Collaboration & Leadership • Support the Manager in liaising with Central teams on product range, promotions and yield objectives. • Build strong working relationships with peers and resort leaders. • Share best practice and support other venues when operational needs change. • Support the optimisation of Team Member Plus and labour utilisation across the resort. Key Knowledge/Experience & Qualification Requirements • Experience in a Wet led bar, pub, nightclub or high volume hospitality venue. • Understanding of cellar management, stock controls and licensing law (training will be provided where required). • Strong service led leadership with experience coaching and supporting teams. • Confident communication skills with the ability to motivate and guide others. • Ability to remain calm, organised and effective during pressured trading periods. • Experience leading shifts or supervising an F&B team is desirable. • Strong problem solving ability with a proactive, hands on approach. • Capability to manage multiple priorities and adapt quickly to change. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description The Resort Cleaning Supervisor is responsible for coordinating cleaning tasks within their area which could be any area outside of guest accommodation areas, ensuring the highest standards of cleanliness, hygiene, and presentation. The role plays a key part in delivering an exceptional guest experience while maintaining compliance with health, safety, and environmental standards. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to all areas. This role also will cover refuse. KPIs Delivery of CAFF Guest NPS Improving ENPS Mobaro quality control checks and feedback conversations Responsibility of impact on P&L Responsibility for executing RPRPRT General Duties & Key Accountabilities Manage day-to-day cleaning operations across the resort including grounds and venues Plan and allocate daily schedules, workloads, and priorities Ensure all venues are covered by the right people in the right place at the right time Ensure all areas of the resort are cleaned, maintained, and presented to agreed standards Coordinate deep cleans, changeovers, and special cleaning projects CAFF delivery across resorts Lead, manage, and motivate cleaning teams Manage rotas, attendance, performance, and staff cover Support recruitment, induction, training, and ongoing development Monitor cleaning standards through regular inspections and audits using Morabo Respond promptly to guest feedback, complaints, and service recovery issues Work closely and collaborate with other departments to support seamless resort operations Drive continuous improvement in cleanliness and presentation standards, addressing any concerns quickly Ensure compliance with health and safety legislation, COSHH, and hygiene standards Maintain accurate records including risk assessments, cleaning schedules, and audits Ensure safe use, storage, and handling of cleaning chemicals and equipment Investigate and report accidents, incidents, and near misses in a timely manner Control stock levels, ordering, and supplier relationships Monitor budgets and control costs while maintaining quality standards Ensure equipment is well maintained and fit for purpose Support sustainable cleaning practices and waste management initiatives with emphasis on the reduction of general waste into specific and appropriate waste streams Promote environmentally responsible use of chemicals, water, and resources Assist the Resort Cleaning Manager with people management responsibilities including coaching, supporting and performance management of team. Key Knowledge/Experience & Qualification Requirements Operational knowledge in managing a cleaning or soft services team. Proven experience managing cleaning or housekeeping operations in a hotel, resort, or similar guest-facing environment Strong people management and leadership skills Clear and concise communication both verbally and written with ability to interact positively with colleagues of all levels. Knowledge of health and safety, COSHH, and hygiene standards Excellent organisational and time management skills Ability to work under pressure in a fast-paced, guest-focused environment Ability to be flexible to changes About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Resort Cleaning Supervisor is responsible for coordinating cleaning tasks within their area which could be any area outside of guest accommodation areas, ensuring the highest standards of cleanliness, hygiene, and presentation. The role plays a key part in delivering an exceptional guest experience while maintaining compliance with health, safety, and environmental standards. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to all areas. This role also will cover refuse. KPIs Delivery of CAFF Guest NPS Improving ENPS Mobaro quality control checks and feedback conversations Responsibility of impact on P&L Responsibility for executing RPRPRT General Duties & Key Accountabilities Manage day-to-day cleaning operations across the resort including grounds and venues Plan and allocate daily schedules, workloads, and priorities Ensure all venues are covered by the right people in the right place at the right time Ensure all areas of the resort are cleaned, maintained, and presented to agreed standards Coordinate deep cleans, changeovers, and special cleaning projects CAFF delivery across resorts Lead, manage, and motivate cleaning teams Manage rotas, attendance, performance, and staff cover Support recruitment, induction, training, and ongoing development Monitor cleaning standards through regular inspections and audits using Morabo Respond promptly to guest feedback, complaints, and service recovery issues Work closely and collaborate with other departments to support seamless resort operations Drive continuous improvement in cleanliness and presentation standards, addressing any concerns quickly Ensure compliance with health and safety legislation, COSHH, and hygiene standards Maintain accurate records including risk assessments, cleaning schedules, and audits Ensure safe use, storage, and handling of cleaning chemicals and equipment Investigate and report accidents, incidents, and near misses in a timely manner Control stock levels, ordering, and supplier relationships Monitor budgets and control costs while maintaining quality standards Ensure equipment is well maintained and fit for purpose Support sustainable cleaning practices and waste management initiatives with emphasis on the reduction of general waste into specific and appropriate waste streams Promote environmentally responsible use of chemicals, water, and resources Assist the Resort Cleaning Manager with people management responsibilities including coaching, supporting and performance management of team. Key Knowledge/Experience & Qualification Requirements Operational knowledge in managing a cleaning or soft services team. Proven experience managing cleaning or housekeeping operations in a hotel, resort, or similar guest-facing environment Strong people management and leadership skills Clear and concise communication both verbally and written with ability to interact positively with colleagues of all levels. Knowledge of health and safety, COSHH, and hygiene standards Excellent organisational and time management skills Ability to work under pressure in a fast-paced, guest-focused environment Ability to be flexible to changes About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Nouvo Recruitment
Welwyn Garden City, Hertfordshire
Assistant Brand Manager Monday to Friday (typical office hours 8:15- 16:15) Free parking Our client is an extremely successful Brand Management company and they are looking for a proactive, organised and commercially aware Assistant Brand Manager to join their busy office Reporting directly to the Brand Manager you will have responsibility for managing globally recognised consumer-electronics brands whilst working closely with suppliers and retailers. The Role Manage day-to-day relationships with five leading global brands. Monitor and manage pricing, product performance, and stock levels. Produce weekly and monthly reports for internal teams and suppliers. Coordinate launches, promotions, and product updates. About you Strong organisational and communication skills Confident with Excel and data-driven decision making. Ability to manage multiple tasks with accuracy and attention to detail. Comfortable working in a busy, collaborative office environment Experience in brand management, merchandising, buying, account management, or similar roles (preferred but not essential) Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Apr 01, 2026
Full time
Assistant Brand Manager Monday to Friday (typical office hours 8:15- 16:15) Free parking Our client is an extremely successful Brand Management company and they are looking for a proactive, organised and commercially aware Assistant Brand Manager to join their busy office Reporting directly to the Brand Manager you will have responsibility for managing globally recognised consumer-electronics brands whilst working closely with suppliers and retailers. The Role Manage day-to-day relationships with five leading global brands. Monitor and manage pricing, product performance, and stock levels. Produce weekly and monthly reports for internal teams and suppliers. Coordinate launches, promotions, and product updates. About you Strong organisational and communication skills Confident with Excel and data-driven decision making. Ability to manage multiple tasks with accuracy and attention to detail. Comfortable working in a busy, collaborative office environment Experience in brand management, merchandising, buying, account management, or similar roles (preferred but not essential) Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Description The Accommodation Cleaning Manager will ensure the smooth delivery of their area of responsibility which will be multiple areas including guest accommodation, within their designated area. They will motivate and lead their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness. This role will ensure we are driving our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met, working closely with the wider Guest Services & Accommodation Team to manage issues proactively that arise to ensure we improve the experience for the guest The role will support in setting clear goals and expectations whilst nurturing an environment that the team can perform at their best. KPIs Delivery of CAFF Management of payroll requirement in conjunction with the resort central rostering team. Guest NPS Improving ENPS Responsibility of impact on P&L Responsibility for delivery of RPRPRT General Duties & Accountabilities Accountable for the delivery of all accommodation, cleaning. Accountable for delivery of CAFF across accommodation area of responsibility Manage the effective and robust training of all accom and support team (accom, TM+ and resort support) to ensure they are fully trained and knowledgeable in CAFF principles, following the buddy process, impacting operational intake days as minimally as possible. To highlight opportunities to improve guest experience, operate more efficiently, improve adherence to CAFF, maximise ratios and highlight and implement efficiencies in a timely manner. Look for ways that we can operate as efficiently as possible whilst delivering the CAFF model. Adhere to the CAFF model ratios by ensuring we have the correct levels of trained team rostered accordingly Accountable for the day-to-day operation and logistics of the accommodation department Promotes a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. Work collaboratively alongside Guest Services Manager and Team, to understand guest issues and to drive and support problem resolution. Reviews TI/NPS for Accommodation and Cleaning to understand issues and challenges, and promotes swift problem resolution. Chair weekly accom figures meetings alongside the Productivity team to best plan and allocate team resource for successful intake days. Work closely with the recruitment and People teams to ensure that we have a healthy pipeline of recruitment intakes. Work collaboratively with Facilities team, allocations team and Productivity Manager to plan and complete room maintenance with an emphasis on planning R+M on a rotating basis to ensure refurbishments are executed. Support the C&E teams with the allocation of large-scale events. Attending meetings with external partners & C&E Team, to understand requirements. H&S Compliance for your team and areas of responsibility, taking corrective action where needed to promote highest standards of safety Drive continuous improvement initiatives to enhance cleanliness and presentation Sets clear goals and PDPs for direct team, providing feedback and clear succession plan. Supporting team survey commitment plans Monitors engagement levels and work with the people team to identify opportunities to drive engagement and retention. Oversees compliance to Mobaro checklists and manages team performance with Assistant Cleaning Managers and Supervisors Drives compliance to brand standards by reviewing, amending, updating and creating SOPs accordingly Conduct risk assessments in conjunction with H&S Manager Monitor expenditure re use of consumables and equipment, with a focus on identifying cost saving initiatives and lifecycle of assets/equipment. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal people process. Manage absence robustly, engaging with people team at the earliest opportunity Key Knowledge/Experience & Qualification Requirements An excellent level of operational knowledge in cleaning and leading cleaning teams. Experience in leading large teams in fast paced environments. Able to manage multiple priorities and adapt quickly to changing requirements. Remain resilient and calm under pressure Professional manner and outlook with attention to detail Experience in leading a mixture of permanent and temporary teams to deliver excellent standards. Ability to effectively lead, coach and motivate team, even in times of high demand. Understanding different communication styles and have the ability to engage with colleagues at all levels. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description The Accommodation Cleaning Manager will ensure the smooth delivery of their area of responsibility which will be multiple areas including guest accommodation, within their designated area. They will motivate and lead their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness. This role will ensure we are driving our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met, working closely with the wider Guest Services & Accommodation Team to manage issues proactively that arise to ensure we improve the experience for the guest The role will support in setting clear goals and expectations whilst nurturing an environment that the team can perform at their best. KPIs Delivery of CAFF Management of payroll requirement in conjunction with the resort central rostering team. Guest NPS Improving ENPS Responsibility of impact on P&L Responsibility for delivery of RPRPRT General Duties & Accountabilities Accountable for the delivery of all accommodation, cleaning. Accountable for delivery of CAFF across accommodation area of responsibility Manage the effective and robust training of all accom and support team (accom, TM+ and resort support) to ensure they are fully trained and knowledgeable in CAFF principles, following the buddy process, impacting operational intake days as minimally as possible. To highlight opportunities to improve guest experience, operate more efficiently, improve adherence to CAFF, maximise ratios and highlight and implement efficiencies in a timely manner. Look for ways that we can operate as efficiently as possible whilst delivering the CAFF model. Adhere to the CAFF model ratios by ensuring we have the correct levels of trained team rostered accordingly Accountable for the day-to-day operation and logistics of the accommodation department Promotes a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. Work collaboratively alongside Guest Services Manager and Team, to understand guest issues and to drive and support problem resolution. Reviews TI/NPS for Accommodation and Cleaning to understand issues and challenges, and promotes swift problem resolution. Chair weekly accom figures meetings alongside the Productivity team to best plan and allocate team resource for successful intake days. Work closely with the recruitment and People teams to ensure that we have a healthy pipeline of recruitment intakes. Work collaboratively with Facilities team, allocations team and Productivity Manager to plan and complete room maintenance with an emphasis on planning R+M on a rotating basis to ensure refurbishments are executed. Support the C&E teams with the allocation of large-scale events. Attending meetings with external partners & C&E Team, to understand requirements. H&S Compliance for your team and areas of responsibility, taking corrective action where needed to promote highest standards of safety Drive continuous improvement initiatives to enhance cleanliness and presentation Sets clear goals and PDPs for direct team, providing feedback and clear succession plan. Supporting team survey commitment plans Monitors engagement levels and work with the people team to identify opportunities to drive engagement and retention. Oversees compliance to Mobaro checklists and manages team performance with Assistant Cleaning Managers and Supervisors Drives compliance to brand standards by reviewing, amending, updating and creating SOPs accordingly Conduct risk assessments in conjunction with H&S Manager Monitor expenditure re use of consumables and equipment, with a focus on identifying cost saving initiatives and lifecycle of assets/equipment. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal people process. Manage absence robustly, engaging with people team at the earliest opportunity Key Knowledge/Experience & Qualification Requirements An excellent level of operational knowledge in cleaning and leading cleaning teams. Experience in leading large teams in fast paced environments. Able to manage multiple priorities and adapt quickly to changing requirements. Remain resilient and calm under pressure Professional manner and outlook with attention to detail Experience in leading a mixture of permanent and temporary teams to deliver excellent standards. Ability to effectively lead, coach and motivate team, even in times of high demand. Understanding different communication styles and have the ability to engage with colleagues at all levels. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Step into a role where your leadership, energy and passion for retail truly shine. As our Assistant Manager, you'll play a key part in driving the day to day success of our supermarket - creating an outstanding guest experience, delivering strong commercial results, and setting the standard for operational excellence. You'll be a visible, hands on leader who inspires the team, champions great service, and confidently takes the reins whenever the Manager is away. This is your chance to make a real impact in a fast paced, guest focused environment where no two days feel the same. KPIs You'll help drive and influence: • Guest NPS • Stock yield %, stock loss, line variances, waste & compliance • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Guest spend per head • Retail Performance General Duties & Key Accountabilities Operational Management Support the smooth daily running of the shop. Open and close the premises in line with company procedures. Ensure compliance with company policies, health & safety, and security standards. Maintain high standards of visual merchandising and store presentation. Monitor and manage stock levels, deliveries, and stock control processes. Team Leadership Supervise and motivate team members to deliver excellent service to our guests. Support recruitment, onboarding, and training of new staff. Deliver coaching and performance feedback. Assist in rota planning and workforce scheduling. Step up to manage the team in the absence of the Manager. Customer Experience Deliver exceptional guest experience and resolve escalated customer queries or complaints. Drive a guest-first culture within the team. Ensure a welcoming, inclusive, and professional shop environment. Commercial Performance Support delivery of sales targets and KPIs. Monitor daily sales performance and identify opportunities to increase revenue. Promote upselling, cross-selling, and promotional activity. Support cost control, waste management, and margin protection. Cash & Compliance Oversee cash handling, banking, and reconciliation procedures. Ensure compliance with age-restricted sales (where applicable). Support audit preparation and compliance checks. Key Knowledge/Experience & Qualification Requirements Previous experience in a leadership role within a retail environment is essential Experience of leading a team Strong customer/ guest experience skills Cash handling experience Experience in supporting with right people, right place, right time Experience in a fast paced environment . Confident communication skills with the ability to motivate and guide others. Ability to remain calm, organised and effective during pressured trading periods. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description Step into a role where your leadership, energy and passion for retail truly shine. As our Assistant Manager, you'll play a key part in driving the day to day success of our supermarket - creating an outstanding guest experience, delivering strong commercial results, and setting the standard for operational excellence. You'll be a visible, hands on leader who inspires the team, champions great service, and confidently takes the reins whenever the Manager is away. This is your chance to make a real impact in a fast paced, guest focused environment where no two days feel the same. KPIs You'll help drive and influence: • Guest NPS • Stock yield %, stock loss, line variances, waste & compliance • Labour productivity and deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results • Guest spend per head • Retail Performance General Duties & Key Accountabilities Operational Management Support the smooth daily running of the shop. Open and close the premises in line with company procedures. Ensure compliance with company policies, health & safety, and security standards. Maintain high standards of visual merchandising and store presentation. Monitor and manage stock levels, deliveries, and stock control processes. Team Leadership Supervise and motivate team members to deliver excellent service to our guests. Support recruitment, onboarding, and training of new staff. Deliver coaching and performance feedback. Assist in rota planning and workforce scheduling. Step up to manage the team in the absence of the Manager. Customer Experience Deliver exceptional guest experience and resolve escalated customer queries or complaints. Drive a guest-first culture within the team. Ensure a welcoming, inclusive, and professional shop environment. Commercial Performance Support delivery of sales targets and KPIs. Monitor daily sales performance and identify opportunities to increase revenue. Promote upselling, cross-selling, and promotional activity. Support cost control, waste management, and margin protection. Cash & Compliance Oversee cash handling, banking, and reconciliation procedures. Ensure compliance with age-restricted sales (where applicable). Support audit preparation and compliance checks. Key Knowledge/Experience & Qualification Requirements Previous experience in a leadership role within a retail environment is essential Experience of leading a team Strong customer/ guest experience skills Cash handling experience Experience in supporting with right people, right place, right time Experience in a fast paced environment . Confident communication skills with the ability to motivate and guide others. Ability to remain calm, organised and effective during pressured trading periods. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Senior Client Manager - Packaging Location: Leeds Company: Our client is a well-established brand design agency working with major FMCG clients, and growing. To help build deeper client relationships and bring in new business, we are looking for a senior account management professional to take ownership of client success and agency growth. This is a hybrid role sitting at the intersection of client services and new business ideal for someone who's equally comfortable nurturing long-term client relationships and developing fresh opportunities. Role: Client Management & Growth Serve as the primary point of contact for key accounts, building trusted, strategic relationships with senior client stakeholders Proactively identify opportunities to grow existing accounts through additional or expanded scopes of work Lead client onboarding, briefing, and ongoing communication to ensure a consistently excellent experience Work closely with the creative team to keep projects aligned with client goals, timelines, and budgets New Business Support the agency owner in identifying, pursuing, and converting new business leads Help develop credentials, proposals, and pitch materials Represent the agency at networking events, introductory meetings, and prospect conversations Contribute to shaping the agency's positioning and how we talk about ourselves in market Strategy & Operations Maintain visibility over the client pipeline and account health across the portfolio Feed client and market insights back into the agency to inform positioning and service development Help build the processes and tools that support a more scalable, structured approach to client management Requirements: Experience working within a packaging agency Proven experience in account management or client services, ideally within a design, creative, or brand agency environment A natural relationship-builder with strong commercial instincts and a talent for negotiation Confident communicator able to translate creative work into business value for clients Self-starter who can operate with autonomy in a small, fast-moving team Some exposure to new business development is a strong advantage Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. Key words; Account Director / Client Manager / Senior Account Director / Senior Client Manager / New Business Development Manager / Business Development Manager / Client Director/ Client Delight Manager / Client Delight Director / Packaging / Branding / FMCG / Print / Design
Apr 01, 2026
Full time
Senior Client Manager - Packaging Location: Leeds Company: Our client is a well-established brand design agency working with major FMCG clients, and growing. To help build deeper client relationships and bring in new business, we are looking for a senior account management professional to take ownership of client success and agency growth. This is a hybrid role sitting at the intersection of client services and new business ideal for someone who's equally comfortable nurturing long-term client relationships and developing fresh opportunities. Role: Client Management & Growth Serve as the primary point of contact for key accounts, building trusted, strategic relationships with senior client stakeholders Proactively identify opportunities to grow existing accounts through additional or expanded scopes of work Lead client onboarding, briefing, and ongoing communication to ensure a consistently excellent experience Work closely with the creative team to keep projects aligned with client goals, timelines, and budgets New Business Support the agency owner in identifying, pursuing, and converting new business leads Help develop credentials, proposals, and pitch materials Represent the agency at networking events, introductory meetings, and prospect conversations Contribute to shaping the agency's positioning and how we talk about ourselves in market Strategy & Operations Maintain visibility over the client pipeline and account health across the portfolio Feed client and market insights back into the agency to inform positioning and service development Help build the processes and tools that support a more scalable, structured approach to client management Requirements: Experience working within a packaging agency Proven experience in account management or client services, ideally within a design, creative, or brand agency environment A natural relationship-builder with strong commercial instincts and a talent for negotiation Confident communicator able to translate creative work into business value for clients Self-starter who can operate with autonomy in a small, fast-moving team Some exposure to new business development is a strong advantage Apply: Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent. Key words; Account Director / Client Manager / Senior Account Director / Senior Client Manager / New Business Development Manager / Business Development Manager / Client Director/ Client Delight Manager / Client Delight Director / Packaging / Branding / FMCG / Print / Design
Agri Account Manager (Renewals Focus) Location: Shropshire, Hybrid Salary: Up to £34,000 DOE + uncapped commission About the role We re working with a growing agri-business in the farming and agriculture sector who are looking for an Agri Account Manager to join their team, with a strong focus on customer renewals and retention. This isn t a cold sales role. It s about speaking to existing customers in the farming and agriculture community, understanding their needs, and making sure they continue to see real value in the service. If you come from a farming or agricultural background, enjoy building relationships, and are confident having honest conversations about cost and value, this role will suit you well. What you ll be doing You ll manage a portfolio of customers across the farming and agri sector, with a focus on keeping them engaged and renewing. Speak with farmers and agri customers to manage subscription renewals Proactively contact customers whose renewals are due or have lapsed Handle cancellation requests, understanding the reasons behind them Have open conversations about pricing, value, and product use Build long-term relationships with people working in farming and agriculture Identify opportunities to upsell where it genuinely benefits the farm or business Work towards monthly targets for renewals, activity, and revenue Share feedback from customers to help improve the product and service Support with farming events and agricultural shows when needed What we re looking for Farming or agriculture knowledge is essential (livestock, dairy, beef, or general farming background) Experience in account management, renewals, customer service, or sales Comfortable speaking with farmers and people across the agriculture sector Confident handling objections and retention conversations Well organised with good attention to detail Self-motivated and happy working towards targets Full UK driving licence and own vehicle required What s on offer Up to £34,000 depending on experience Uncapped commission Hybrid working Full training and ongoing support The chance to work in a growing agri focused business A supportive, down-to-earth team that understands the farming industry Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 01, 2026
Full time
Agri Account Manager (Renewals Focus) Location: Shropshire, Hybrid Salary: Up to £34,000 DOE + uncapped commission About the role We re working with a growing agri-business in the farming and agriculture sector who are looking for an Agri Account Manager to join their team, with a strong focus on customer renewals and retention. This isn t a cold sales role. It s about speaking to existing customers in the farming and agriculture community, understanding their needs, and making sure they continue to see real value in the service. If you come from a farming or agricultural background, enjoy building relationships, and are confident having honest conversations about cost and value, this role will suit you well. What you ll be doing You ll manage a portfolio of customers across the farming and agri sector, with a focus on keeping them engaged and renewing. Speak with farmers and agri customers to manage subscription renewals Proactively contact customers whose renewals are due or have lapsed Handle cancellation requests, understanding the reasons behind them Have open conversations about pricing, value, and product use Build long-term relationships with people working in farming and agriculture Identify opportunities to upsell where it genuinely benefits the farm or business Work towards monthly targets for renewals, activity, and revenue Share feedback from customers to help improve the product and service Support with farming events and agricultural shows when needed What we re looking for Farming or agriculture knowledge is essential (livestock, dairy, beef, or general farming background) Experience in account management, renewals, customer service, or sales Comfortable speaking with farmers and people across the agriculture sector Confident handling objections and retention conversations Well organised with good attention to detail Self-motivated and happy working towards targets Full UK driving licence and own vehicle required What s on offer Up to £34,000 depending on experience Uncapped commission Hybrid working Full training and ongoing support The chance to work in a growing agri focused business A supportive, down-to-earth team that understands the farming industry Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Future Prospects Group Ltd
Nottingham, Nottinghamshire
Account Manager Full Time, Permanent, Nottingham (Outskirts) £27,250 plus quarterly bonus Our Client, based on the outskirts of Nottingham, is looking to recruit a full time, permanent Account Manager . This is a fantastic opportunity to join an established and progressive Company who are a market leader in their sector. The Role We are seeking a focused and dedicated new team member to join a growing Account Management team. The primary responsibility will be to manage b2b customer accounts on a daily basis. Communicate effectively and courteously with customers and suppliers via telephone and email, ensuring clear and concise communication. Process customers' bookings and requests placing those requests on our bespoke management system and ensuring orders are followed through upon our suppliers and carried out on time. Maintain accurate records of all incoming calls for reference and documentation purposes. Resolve customer queries using personal initiative and with the team s input. Generate custom reports using Microsoft Office software as needed. Ensure compliance with all industry regulations and legislation. Ensure all data on our IT systems are accurate and complete. The Candidate The ideal Account Manager will be able to demonstrate the following: An understanding of the importance of excellent customer service and the ability to deliver it. IT proficiency. Clear and direct communication skills, both verbally and in writing. Supportive attitude towards team members and willingness to take on additional tasks during busy periods. Strong attention to detail and ability to work methodically and accurately. Ability to work under pressure and meet tight deadlines. GSCE or equivalent qualification in English and Mathematics. The Benefits Free parking 28 days (inclusive of Bank Holidays) increases with length of service Auto-enrolment pension scheme Healthcare following probationary period Branded Company clothing Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
Apr 01, 2026
Full time
Account Manager Full Time, Permanent, Nottingham (Outskirts) £27,250 plus quarterly bonus Our Client, based on the outskirts of Nottingham, is looking to recruit a full time, permanent Account Manager . This is a fantastic opportunity to join an established and progressive Company who are a market leader in their sector. The Role We are seeking a focused and dedicated new team member to join a growing Account Management team. The primary responsibility will be to manage b2b customer accounts on a daily basis. Communicate effectively and courteously with customers and suppliers via telephone and email, ensuring clear and concise communication. Process customers' bookings and requests placing those requests on our bespoke management system and ensuring orders are followed through upon our suppliers and carried out on time. Maintain accurate records of all incoming calls for reference and documentation purposes. Resolve customer queries using personal initiative and with the team s input. Generate custom reports using Microsoft Office software as needed. Ensure compliance with all industry regulations and legislation. Ensure all data on our IT systems are accurate and complete. The Candidate The ideal Account Manager will be able to demonstrate the following: An understanding of the importance of excellent customer service and the ability to deliver it. IT proficiency. Clear and direct communication skills, both verbally and in writing. Supportive attitude towards team members and willingness to take on additional tasks during busy periods. Strong attention to detail and ability to work methodically and accurately. Ability to work under pressure and meet tight deadlines. GSCE or equivalent qualification in English and Mathematics. The Benefits Free parking 28 days (inclusive of Bank Holidays) increases with length of service Auto-enrolment pension scheme Healthcare following probationary period Branded Company clothing Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
