Compliance Programme Manager - Electrical Safety (EICR) Housing Job Purpose The Compliance Programme Manager is accountable for the end-to-end delivery, governance, and recovery of a large-scale Electrical Installation Condition Report (EICR) testing and remedial works programme across a residential housing portfolio on a contract / fixed-term basis . The role leads programme planning, contractor performance management, stakeholder engagement, tenant communications, financial control, governance assurance, and data-driven performance monitoring , ensuring statutory compliance, robust audit evidence, and a safety-first, customer-focused culture . This position provides professional assurance to senior leadership , embedding risk-based scheduling, strong governance, and continuous performance improvement within a regulated housing environment. Key Responsibilities & Accountabilities Programme Delivery & Leadership Own and manage the master programme plan, milestones, dependencies, and delivery schedules for testing, remedials, access/recovery, and reporting. Lead cross-functional coordination across contractors, housing operations, customer services, tenancy management, and data teams . Establish risk-based prioritisation based on compliance exposure, property risk, and customer vulnerability. Develop and implement recovery strategies for overdue cycles, no-access properties, and backlog reduction. Contractor & Performance Management Manage multiple contractors through KPIs, SLAs, performance reviews, improvement plans, and escalation routes . Ensure high-quality delivery of inspections, remedial works, access strategies, tenant communications, and data submissions. Drive continuous improvements in quality, productivity, compliance, and customer satisfaction . Governance, Assurance & Reporting Establish and maintain robust governance frameworks , audit trails, documentation standards, and decision logs. Chair weekly operational delivery meetings and monthly programme governance boards . Provide professional assurance and performance reporting to senior leadership and audit stakeholders. Maintain clear line of sight from programme delivery to compliance evidence . Financial & Commercial Management Own programme financial forecasting, spend tracking, budget control, and cost management . Manage variations and ensure value-for-money delivery . Support procurement planning, tendering, contract award, and mobilisation in line with public sector procurement principles . Tenant & Stakeholder Engagement Lead communications across housing teams, customer services, data teams, and senior stakeholders . Ensure delivery of clear, respectful, and inclusive tenant communications , including appointment setting, reminders, and access recovery messaging. Embed a customer-centric, safety-first culture , ensuring residents understand the process and can easily raise concerns. Data, Risk & Continuous Improvement Own the single source of truth for programme data , ensuring accuracy, timeliness, security, and audit readiness. Produce dashboards and performance reports covering compliance, remedials, access, contractor performance, risk, and finance. Maintain programme risk registers and live recovery plans . Use insight and analysis to drive continuous improvement, root-cause reviews, and targeted interventions . Coordinate multi-disciplinary recovery actions , including tenancy management, legal, customer contact, and safeguarding teams. Key Performance Indicators (KPIs) Cycle Compliance: % of homes with in-date EICR within five-year cycle Remedial Timeliness: % of remedials completed within SLA Access & Recovery: First-time access rate, recovery resolution rate, average days to resolve no-access Contractor Performance: On-time delivery, quality, data completeness, customer feedback Financial Control: Budget variance, forecast accuracy, cost efficiency Data Quality & Audit Readiness: Zero critical data errors, positive audit outcomes Decision-Making Authority Set programme priorities and approve operational recovery actions within delegated authority. Recommend contract variations, investment decisions, and improvement initiatives with value-for-money rationale. Act as single point of accountability for programme delivery, compliance, and assurance . Essential Knowledge & Experience Proven programme management experience within housing compliance, asset management, property services, or building safety . Strong contractor and supplier performance management , including KPIs, SLAs, and improvement planning. Excellent stakeholder engagement, governance reporting, and senior-level communication . Sound financial management, forecasting, and cost control experience. Strong data literacy , able to interpret dashboards, analyse trends, and drive evidence-based decisions. Experience operating within regulated or public-sector environments . Desirable Knowledge & Qualifications Knowledge of electrical compliance in social housing , including: EICR five-year cycles Landlord statutory duties Remedial workflows Access and recovery strategies Experience of public-sector procurement and NEC / JCT contract frameworks. PRINCE2 Practitioner, APM PMQ, MSP, or equivalent programme/project management qualification.
Feb 26, 2026
Contractor
Compliance Programme Manager - Electrical Safety (EICR) Housing Job Purpose The Compliance Programme Manager is accountable for the end-to-end delivery, governance, and recovery of a large-scale Electrical Installation Condition Report (EICR) testing and remedial works programme across a residential housing portfolio on a contract / fixed-term basis . The role leads programme planning, contractor performance management, stakeholder engagement, tenant communications, financial control, governance assurance, and data-driven performance monitoring , ensuring statutory compliance, robust audit evidence, and a safety-first, customer-focused culture . This position provides professional assurance to senior leadership , embedding risk-based scheduling, strong governance, and continuous performance improvement within a regulated housing environment. Key Responsibilities & Accountabilities Programme Delivery & Leadership Own and manage the master programme plan, milestones, dependencies, and delivery schedules for testing, remedials, access/recovery, and reporting. Lead cross-functional coordination across contractors, housing operations, customer services, tenancy management, and data teams . Establish risk-based prioritisation based on compliance exposure, property risk, and customer vulnerability. Develop and implement recovery strategies for overdue cycles, no-access properties, and backlog reduction. Contractor & Performance Management Manage multiple contractors through KPIs, SLAs, performance reviews, improvement plans, and escalation routes . Ensure high-quality delivery of inspections, remedial works, access strategies, tenant communications, and data submissions. Drive continuous improvements in quality, productivity, compliance, and customer satisfaction . Governance, Assurance & Reporting Establish and maintain robust governance frameworks , audit trails, documentation standards, and decision logs. Chair weekly operational delivery meetings and monthly programme governance boards . Provide professional assurance and performance reporting to senior leadership and audit stakeholders. Maintain clear line of sight from programme delivery to compliance evidence . Financial & Commercial Management Own programme financial forecasting, spend tracking, budget control, and cost management . Manage variations and ensure value-for-money delivery . Support procurement planning, tendering, contract award, and mobilisation in line with public sector procurement principles . Tenant & Stakeholder Engagement Lead communications across housing teams, customer services, data teams, and senior stakeholders . Ensure delivery of clear, respectful, and inclusive tenant communications , including appointment setting, reminders, and access recovery messaging. Embed a customer-centric, safety-first culture , ensuring residents understand the process and can easily raise concerns. Data, Risk & Continuous Improvement Own the single source of truth for programme data , ensuring accuracy, timeliness, security, and audit readiness. Produce dashboards and performance reports covering compliance, remedials, access, contractor performance, risk, and finance. Maintain programme risk registers and live recovery plans . Use insight and analysis to drive continuous improvement, root-cause reviews, and targeted interventions . Coordinate multi-disciplinary recovery actions , including tenancy management, legal, customer contact, and safeguarding teams. Key Performance Indicators (KPIs) Cycle Compliance: % of homes with in-date EICR within five-year cycle Remedial Timeliness: % of remedials completed within SLA Access & Recovery: First-time access rate, recovery resolution rate, average days to resolve no-access Contractor Performance: On-time delivery, quality, data completeness, customer feedback Financial Control: Budget variance, forecast accuracy, cost efficiency Data Quality & Audit Readiness: Zero critical data errors, positive audit outcomes Decision-Making Authority Set programme priorities and approve operational recovery actions within delegated authority. Recommend contract variations, investment decisions, and improvement initiatives with value-for-money rationale. Act as single point of accountability for programme delivery, compliance, and assurance . Essential Knowledge & Experience Proven programme management experience within housing compliance, asset management, property services, or building safety . Strong contractor and supplier performance management , including KPIs, SLAs, and improvement planning. Excellent stakeholder engagement, governance reporting, and senior-level communication . Sound financial management, forecasting, and cost control experience. Strong data literacy , able to interpret dashboards, analyse trends, and drive evidence-based decisions. Experience operating within regulated or public-sector environments . Desirable Knowledge & Qualifications Knowledge of electrical compliance in social housing , including: EICR five-year cycles Landlord statutory duties Remedial workflows Access and recovery strategies Experience of public-sector procurement and NEC / JCT contract frameworks. PRINCE2 Practitioner, APM PMQ, MSP, or equivalent programme/project management qualification.
CHIEF EXECUTIVE OFFICER (CEO) Location: Mostly at the Saïd Foundation office in central London, with some scope for remote working. Occasional international travel to the Levant region where deemed safe. Responsible to: The Chairman and Board of Trustees. Line management: Scholarships Programme Manager, Financial Controller, Finance and Programme Administrator. Salary: £80,000 - £85,000 pro rata. Job type: Part-time (three days a week), permanent. ABOUT THE ROLE We are looking for an experienced organisational manager, who will mentor our small and highly motivated team and bring proven expertise around financial and people management and governance as well as of building relationships with different stakeholders and providing strong accountability to charity trustees. You will have an understanding of the Levant region of the Middle East, a commitment to bridge building and respect across cultures and a conviction that education can change lives for the better, create enlightened and effective leadership and benefit wider society. Our outgoing CEO originally came to the UK as a Saïd Foundation Scholar to study at Oxford University and has worked for the Foundation for over six years. He is leaving to return to Syria. We are looking for an experienced manager to carry on his work in leading our team, maintaining close relationships with our Trustees, partners and students and ensuring that the Foundation's programmes are run to the highest standards. ABOUT THE SAÏD FOUNDATION The Saïd Foundation was established as a non-sectarian and non-political charity in 1982 by Wafic and Rosemary Saïd to bring positive and lasting change to the lives of children, young people and the wider community with a focus on the Levant region of the Middle East and on the UK, and on education as a powerful tool to make change. It is governed by a Board of Trustees and the Board's Student, Projects, Audit and Investments Committees. Khaled Saïd has just become Chair of the Board. Since 1984, our longest-standing programme, the Scholarships Programme, has offered opportunities to outstanding individuals with leadership potential to be drivers of positive change within our target countries of Syria, Jordan, Lebanon and Palestine. It brings these change agents to the UK to study for Master's degrees at exceptional universities and maintains close contact with them during their studies and beyond. Our amazing community of over 700 alumni have gone on to become outstanding leaders in many fields and to build bridges and respect across cultures. The Foundation's founder, Wafic Saïd, is also the founder of Oxford University's Saïd Business School, now one of the world's leading business schools. The Saïd Business School Foundation (SBSF), also an English charity, was established in 1998 to support the development of the School in its pursuit of excellence. Its Strategic Development Fund provides grants in support of initiatives that will have strategic value to the development of the School. SBSF is funded and administered by the Saïd Foundation. The Foundation's humanitarian work has responded to the shifting needs of the region over immensely challenging times. Since 2011, it has focused on supporting Syrian refugee communities in Lebanon and Jordan through grants to major international non-governmental organisations. Most recently, it has provided support for Gazan children orphaned by the destruction of their homeland. Before the conflict in Syria began, the Foundation ran a capacity-building programme across the country for those working to support Syria's disabled children. It helped to set up a sister organisation in Syria, the Saïd Foundation for Development, which will take forward future work in Syria and is now considering how to support the needs of a post-Assad Syria. In recent years, the Foundation has also worked to promote better health outcomes for people everywhere by making grants to innovative and impactful projects at world-leading medical research institutions based in the UK and known to the Saïd family. JOB DESCRIPTION Job purpose: To lead a small, motivated team in the best-practice implementation, monitoring and evaluation of the Foundation's programmes and grants and to build strong relationships with the Foundation's Trustees, partners and scholars. Responsibilities: 1. Programme and grant management a) To oversee the management of the scholarships programme, ensuring the selection of outstanding students from the Levant region and the Foundation's duty of care to them while they are in the UK. b) To oversee the Foundation's grant-making programmes, ensuring that grants agreed by the Trustees are informed by rigorous due diligence and are monitored effectively. c) To provide guidance as necessary to the Board and staff of the Saïd Foundation for Development in Syria on governance and project management matters. d) To oversee the evaluation of the scholarships programme periodically, and grant-funded projects as necessary, to ensure they achieve their intended objectives and apply learning to their improvement. 2. Organisation and staff management a) To devise and implement annual plans for implementation of the Foundation's work, define the level and timing of human and other resources required to deliver the plans and develop key performance indicators to report progress against plans to the Board. b) To foster a supportive work culture, managing staff in line with best human resource practice and ensuring high levels of motivation and strong performance. c) To recruit staff, when necessary. d) To oversee the effective operation of all office systems, including IT and the scholarships platform and database, and introduce improvements (for example, in the use of AI). e) To ensure that health and safety aspects are taken into account appropriately when the Foundation's staff, students and Trustees are travelling in connection with the Foundation's activities. 3. Governance and Trustees a) To meet regularly with the Chairman to ensure he is fully informed of developments and to support planning for Board and Committee deliberations. b) To engage Trustees actively, drawing on their expertise to enhance the work of the Foundation, and report to them regularly on the Foundation's work. c) With the help of other staff, to make recommendations to the Foundation's Committees on their focus areas and ensure high quality papers for Board and Committee meetings and timely follow up of action points. d) To remain up to date with developments in charity governance and regulation to ensure that the Foundation follows best practice and is compliant with regulations. e) To identify key risks to the Foundation's funding, operation and reputation, ensuring that controls are in place for their mitigation and their inclusion in the risk register. 4. Financial, accounting and investment matters (with the Financial Controller) a) To ensure that accurate annual budgets for the Foundation's programmes, staff, administration and property management costs are approved by the Trustees and that cash flow projections support decision-making on the timely funding of the Foundation. b) To ensure that monthly management accounts and annual statutory accounts provide all necessary information for accountability and management purposes. c) To oversee rigorous internal controls for the Foundation's payments and receipts. d) To support the Investment Committee in ensuring the effective management and secure custody of the Foundation's financial and property assets and monitoring of the performance of these investments. 5. Saïd Business School Foundation (SBSF) a) To ensure that all Strategic Development Fund (and other) grants meet the objectives agreed with the School and monitor the impact of the grants through the School's reporting. b) To oversee high-quality reporting to SBSF's Board of Directors and its Committees including on the overall development and performance of the School. c) To monitor the continuing fulfilment of undertakings made to SBSF by Oxford University so that any departure from these undertakings can be assessed by the Board. d) To ensure that all SBSF's accounting and other regulatory requirements are met. 6. Representing the Foundation a) To represent the Foundation externally at events and meetings and ensure that its own events provide a warm, welcoming and inspiring experience for invitees. b) To build enduring relationships of trust with existing and new partners. c) To ensure that the Foundation's engagement with its students and alumni creates a strong sense of belonging to the Saïd Foundation "family". PERSON SPECIFICATION Knowledge, skills and experience Essential a) Strong relationship building skills with a wide range of people (such as Trustees, partners and students). b) Experience of managing, motivating and mentoring a team to achieve their potential. c) Excellent and engaging communications and presentation skills, in person and in writing. d) Strong experience of the UK charity sector and charity regulation and governance. e) Proven experience in budget setting, financial planning, and financial management. f) Excellent organisation and management skills, with the ability to manage a number of tasks at the same time. g) An understanding, and personal experience, of the Levant region of the Middle East click apply for full job details
Feb 26, 2026
Full time
CHIEF EXECUTIVE OFFICER (CEO) Location: Mostly at the Saïd Foundation office in central London, with some scope for remote working. Occasional international travel to the Levant region where deemed safe. Responsible to: The Chairman and Board of Trustees. Line management: Scholarships Programme Manager, Financial Controller, Finance and Programme Administrator. Salary: £80,000 - £85,000 pro rata. Job type: Part-time (three days a week), permanent. ABOUT THE ROLE We are looking for an experienced organisational manager, who will mentor our small and highly motivated team and bring proven expertise around financial and people management and governance as well as of building relationships with different stakeholders and providing strong accountability to charity trustees. You will have an understanding of the Levant region of the Middle East, a commitment to bridge building and respect across cultures and a conviction that education can change lives for the better, create enlightened and effective leadership and benefit wider society. Our outgoing CEO originally came to the UK as a Saïd Foundation Scholar to study at Oxford University and has worked for the Foundation for over six years. He is leaving to return to Syria. We are looking for an experienced manager to carry on his work in leading our team, maintaining close relationships with our Trustees, partners and students and ensuring that the Foundation's programmes are run to the highest standards. ABOUT THE SAÏD FOUNDATION The Saïd Foundation was established as a non-sectarian and non-political charity in 1982 by Wafic and Rosemary Saïd to bring positive and lasting change to the lives of children, young people and the wider community with a focus on the Levant region of the Middle East and on the UK, and on education as a powerful tool to make change. It is governed by a Board of Trustees and the Board's Student, Projects, Audit and Investments Committees. Khaled Saïd has just become Chair of the Board. Since 1984, our longest-standing programme, the Scholarships Programme, has offered opportunities to outstanding individuals with leadership potential to be drivers of positive change within our target countries of Syria, Jordan, Lebanon and Palestine. It brings these change agents to the UK to study for Master's degrees at exceptional universities and maintains close contact with them during their studies and beyond. Our amazing community of over 700 alumni have gone on to become outstanding leaders in many fields and to build bridges and respect across cultures. The Foundation's founder, Wafic Saïd, is also the founder of Oxford University's Saïd Business School, now one of the world's leading business schools. The Saïd Business School Foundation (SBSF), also an English charity, was established in 1998 to support the development of the School in its pursuit of excellence. Its Strategic Development Fund provides grants in support of initiatives that will have strategic value to the development of the School. SBSF is funded and administered by the Saïd Foundation. The Foundation's humanitarian work has responded to the shifting needs of the region over immensely challenging times. Since 2011, it has focused on supporting Syrian refugee communities in Lebanon and Jordan through grants to major international non-governmental organisations. Most recently, it has provided support for Gazan children orphaned by the destruction of their homeland. Before the conflict in Syria began, the Foundation ran a capacity-building programme across the country for those working to support Syria's disabled children. It helped to set up a sister organisation in Syria, the Saïd Foundation for Development, which will take forward future work in Syria and is now considering how to support the needs of a post-Assad Syria. In recent years, the Foundation has also worked to promote better health outcomes for people everywhere by making grants to innovative and impactful projects at world-leading medical research institutions based in the UK and known to the Saïd family. JOB DESCRIPTION Job purpose: To lead a small, motivated team in the best-practice implementation, monitoring and evaluation of the Foundation's programmes and grants and to build strong relationships with the Foundation's Trustees, partners and scholars. Responsibilities: 1. Programme and grant management a) To oversee the management of the scholarships programme, ensuring the selection of outstanding students from the Levant region and the Foundation's duty of care to them while they are in the UK. b) To oversee the Foundation's grant-making programmes, ensuring that grants agreed by the Trustees are informed by rigorous due diligence and are monitored effectively. c) To provide guidance as necessary to the Board and staff of the Saïd Foundation for Development in Syria on governance and project management matters. d) To oversee the evaluation of the scholarships programme periodically, and grant-funded projects as necessary, to ensure they achieve their intended objectives and apply learning to their improvement. 2. Organisation and staff management a) To devise and implement annual plans for implementation of the Foundation's work, define the level and timing of human and other resources required to deliver the plans and develop key performance indicators to report progress against plans to the Board. b) To foster a supportive work culture, managing staff in line with best human resource practice and ensuring high levels of motivation and strong performance. c) To recruit staff, when necessary. d) To oversee the effective operation of all office systems, including IT and the scholarships platform and database, and introduce improvements (for example, in the use of AI). e) To ensure that health and safety aspects are taken into account appropriately when the Foundation's staff, students and Trustees are travelling in connection with the Foundation's activities. 3. Governance and Trustees a) To meet regularly with the Chairman to ensure he is fully informed of developments and to support planning for Board and Committee deliberations. b) To engage Trustees actively, drawing on their expertise to enhance the work of the Foundation, and report to them regularly on the Foundation's work. c) With the help of other staff, to make recommendations to the Foundation's Committees on their focus areas and ensure high quality papers for Board and Committee meetings and timely follow up of action points. d) To remain up to date with developments in charity governance and regulation to ensure that the Foundation follows best practice and is compliant with regulations. e) To identify key risks to the Foundation's funding, operation and reputation, ensuring that controls are in place for their mitigation and their inclusion in the risk register. 4. Financial, accounting and investment matters (with the Financial Controller) a) To ensure that accurate annual budgets for the Foundation's programmes, staff, administration and property management costs are approved by the Trustees and that cash flow projections support decision-making on the timely funding of the Foundation. b) To ensure that monthly management accounts and annual statutory accounts provide all necessary information for accountability and management purposes. c) To oversee rigorous internal controls for the Foundation's payments and receipts. d) To support the Investment Committee in ensuring the effective management and secure custody of the Foundation's financial and property assets and monitoring of the performance of these investments. 5. Saïd Business School Foundation (SBSF) a) To ensure that all Strategic Development Fund (and other) grants meet the objectives agreed with the School and monitor the impact of the grants through the School's reporting. b) To oversee high-quality reporting to SBSF's Board of Directors and its Committees including on the overall development and performance of the School. c) To monitor the continuing fulfilment of undertakings made to SBSF by Oxford University so that any departure from these undertakings can be assessed by the Board. d) To ensure that all SBSF's accounting and other regulatory requirements are met. 6. Representing the Foundation a) To represent the Foundation externally at events and meetings and ensure that its own events provide a warm, welcoming and inspiring experience for invitees. b) To build enduring relationships of trust with existing and new partners. c) To ensure that the Foundation's engagement with its students and alumni creates a strong sense of belonging to the Saïd Foundation "family". PERSON SPECIFICATION Knowledge, skills and experience Essential a) Strong relationship building skills with a wide range of people (such as Trustees, partners and students). b) Experience of managing, motivating and mentoring a team to achieve their potential. c) Excellent and engaging communications and presentation skills, in person and in writing. d) Strong experience of the UK charity sector and charity regulation and governance. e) Proven experience in budget setting, financial planning, and financial management. f) Excellent organisation and management skills, with the ability to manage a number of tasks at the same time. g) An understanding, and personal experience, of the Levant region of the Middle East click apply for full job details
Pharmaceutical Quality Assurance Manager The Pharmaceutical Quality Assurance Manager will be responsible for all aspects of Quality Assurance within the Pharmacy Department specifically the unit dose packaging and the aseptic unit. The role includes strategic workforce management, service improvement and budget oversight, working closely with clinical, operational and corporate teams, along with the responsibility for establishing and managing all aspects of the Pharmaceutical Quality Management System (PQMS) in line with GMP requirements. Main duties of the job Provide PQMS to support the comprehensive pharmacy production services provided to the hospital, ensuring compliance with current directives, legislation, external audit findings, GMP, GCP, GDP and Health and Safety. Review and develop training in aseptic techniques for new staff and supervise newly validated staff during aseptic production. Responsible for ensuring procedures are in place for the use of all equipment used within the department and that staff are trained in its use. Manage the quality management system for all aspects of the sterile and non-sterile services. Conduct internal audits and host audits by external bodies as well as regulators. About us Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, Caring for life, researching for health, and educating those who serve, assures our unwavering commitment to professional development. Job responsibilities Quality Assurance Provide PQMS to support the comprehensive pharmacy production services provided to the hospital, ensuring compliance with current directives, legislation, external audit findings, GMP, GCP, GDP and Health and Safety. This service may include the provision of chemotherapy, TPN, CIVAS, and investigational medicinal products as well as repackaging of non-sterile formulations. Interpret and implement National Guidance and regulatory requirements relating to aseptic services, repackaging and Quality Assurance to develop and maintain SOPs and policies for the safe and efficient manufacture of suitable products. Continue to develop the PQMS to support pharmacy services provided to CCL to improve the quality of patient care and services in line with the objectives of the hospital and the needs of our patients. Manage the PQMS in relation to provision of aseptic and repackaging services to external customers and further develop these services in accordance with the organisational business plans. Responsible for management of Technical / Quality Agreements with third party suppliers and customers. Maintain effective communication between the technical production team and quality control/assurance staff members within the department. Ensure a sufficiently robust capacity plan is in place and implement measures to ensure capacity is not exceeded. Good business acumen to improve business efficiency and compliance. This may include generation of business plans/cases/capital bids. Comment on CCF, CCL, local and regional policies relating to areas of expertise. Ensure that any complaints are investigated promptly with outcomes communicated to stakeholders. To support research and development within the departments and be aware of, adhere to and promote research governance. Training and Staff Development Review and develop competency-based training programmes and validation procedures for staff working within pharmacy production services. Ensure all staff are adequately trained and are competent in the work they perform. Review and develop training in aseptic techniques for new staff and supervise newly validated staff during aseptic production. Supervise the validation work of other staff as necessary. Undertake Continuing Professional Development to maintain specialist knowledge in the fields of production services and GMP as well as GCP, GDP. Performance will be formally reviewed, training needs identified and objectives agreed every 12 months as part of the Annual performance review scheme. Complete the aseptic services training and accreditation programme according to the role requirements. Finance and resource management Write specifications for capital equipment and review tenders to ensure that equipment purchase is of the required quality and represents good value for money. Responsible for ensuring procedures are in place for the use of all equipment used within the department and that staff are trained in its use. Responsible for approving Service Level Agreements and technical contracts with equipment and facility maintenance companies and ensuring that these are adhered to. Ensure data is managed appropriately within the service. Operational Leadership To manage time effectively when there may be competing demands for attention and to work independently and accurately when under pressure. Manage the quality management system for all aspects of the sterile and non-sterile services. Ensure appropriate documentation and records are maintained and are accessible. Review all procedures and documentation at the required frequency to ensure that they are current, relevant, validated and meet current regulatory requirements. Ensure all staff are kept up to date with procedural changes. Responsible for ensuring all quality assurance tasks necessary for the running of a production unit are carried out and that this work whether performed in-house or by external organisations meets the standards required by the MHRA. Ensure that any deficiencies identified are rectified promptly. Prepare and manage the annual internal audit plan and perform regular internal audits, provide reports and approve CAPAs proposed in response to deficiencies raised. Ensure the site master file is maintained and updated. Responsible for ensuring service contracts for equipment and external services exist and that equipment is maintained properly. Ensure appropriate storage and quality of raw materials and storage of final products. Collate and act upon relevant product information such as stability data and COSHH. As part of the final check/release role ensure environmental monitoring, cleaning and operator validations have been undertaken. Take action to resolve any out of specification results before products are released. Responsible for trend analysis of environmental parameters is undertaken to identify critical control points and implement any actions that may be required. Responsible for appropriate control of cleanroom environments. Responsible for escalation and management of internal and external errors. Audit Conduct internal audits and host audits by external bodies as well as regulators. Excellent interpersonal skills to ensure audit findings are a true representation. Prepare action plans in response to regulatory inspections and external audits. Identify areas for audit and co-ordinate audits to ensure adherence to GMP, GCP, GDP and other regulations, National guidance, best standards to encourage best practice and maximise the efficiency of the department. Critically evaluate the quality systems during internal audit. Participate in and contribute to multi-disciplinary audit. Workforce & People Management Provide direct line management and professional leadership to the Quality assurance team. Champion a high-performing, inclusive culture with a focus on well-being, equity, and continuous development. Lead workforce planning, recruitment, onboarding, and ongoing performance management, ensuring staffing aligns with service needs and strategic growth. Develop team capability through tailored training, mentoring, and succession planning. Line management of the Lead QA technician and other nominated staff with Quality Assurance responsibilities. Undertake one-to-one appraisals, undertake APR, approve overtime and lieu time, manage annual leave, sickness, absence, recruitment and retention, training and initial stages of grievance and disciplinary procedures. Be responsible for the self- development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post Appropriate support of Pharmacy staff undertaking Quality Assurance roles. Act as a role model for junior Pharmacy staff. To take full management responsibility of the team, providing leadership, recognising and developing the teams, mentoring, coaching and training them to utilise the strengths to enhance the departments performance and build organisational capability. Assessing staff performance against agreed performance standards/objectives and/or competencies at least annually and develop meaningful and achievable personal development plans and objectives. To be responsible for the self- development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post. Strategic Planning & Service Development Contribute to the strategic vision and delivery of Pharmacy Services within Cleveland Clinic London, supporting integration with broader hospital goals. . click apply for full job details
Feb 26, 2026
Full time
Pharmaceutical Quality Assurance Manager The Pharmaceutical Quality Assurance Manager will be responsible for all aspects of Quality Assurance within the Pharmacy Department specifically the unit dose packaging and the aseptic unit. The role includes strategic workforce management, service improvement and budget oversight, working closely with clinical, operational and corporate teams, along with the responsibility for establishing and managing all aspects of the Pharmaceutical Quality Management System (PQMS) in line with GMP requirements. Main duties of the job Provide PQMS to support the comprehensive pharmacy production services provided to the hospital, ensuring compliance with current directives, legislation, external audit findings, GMP, GCP, GDP and Health and Safety. Review and develop training in aseptic techniques for new staff and supervise newly validated staff during aseptic production. Responsible for ensuring procedures are in place for the use of all equipment used within the department and that staff are trained in its use. Manage the quality management system for all aspects of the sterile and non-sterile services. Conduct internal audits and host audits by external bodies as well as regulators. About us Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, Caring for life, researching for health, and educating those who serve, assures our unwavering commitment to professional development. Job responsibilities Quality Assurance Provide PQMS to support the comprehensive pharmacy production services provided to the hospital, ensuring compliance with current directives, legislation, external audit findings, GMP, GCP, GDP and Health and Safety. This service may include the provision of chemotherapy, TPN, CIVAS, and investigational medicinal products as well as repackaging of non-sterile formulations. Interpret and implement National Guidance and regulatory requirements relating to aseptic services, repackaging and Quality Assurance to develop and maintain SOPs and policies for the safe and efficient manufacture of suitable products. Continue to develop the PQMS to support pharmacy services provided to CCL to improve the quality of patient care and services in line with the objectives of the hospital and the needs of our patients. Manage the PQMS in relation to provision of aseptic and repackaging services to external customers and further develop these services in accordance with the organisational business plans. Responsible for management of Technical / Quality Agreements with third party suppliers and customers. Maintain effective communication between the technical production team and quality control/assurance staff members within the department. Ensure a sufficiently robust capacity plan is in place and implement measures to ensure capacity is not exceeded. Good business acumen to improve business efficiency and compliance. This may include generation of business plans/cases/capital bids. Comment on CCF, CCL, local and regional policies relating to areas of expertise. Ensure that any complaints are investigated promptly with outcomes communicated to stakeholders. To support research and development within the departments and be aware of, adhere to and promote research governance. Training and Staff Development Review and develop competency-based training programmes and validation procedures for staff working within pharmacy production services. Ensure all staff are adequately trained and are competent in the work they perform. Review and develop training in aseptic techniques for new staff and supervise newly validated staff during aseptic production. Supervise the validation work of other staff as necessary. Undertake Continuing Professional Development to maintain specialist knowledge in the fields of production services and GMP as well as GCP, GDP. Performance will be formally reviewed, training needs identified and objectives agreed every 12 months as part of the Annual performance review scheme. Complete the aseptic services training and accreditation programme according to the role requirements. Finance and resource management Write specifications for capital equipment and review tenders to ensure that equipment purchase is of the required quality and represents good value for money. Responsible for ensuring procedures are in place for the use of all equipment used within the department and that staff are trained in its use. Responsible for approving Service Level Agreements and technical contracts with equipment and facility maintenance companies and ensuring that these are adhered to. Ensure data is managed appropriately within the service. Operational Leadership To manage time effectively when there may be competing demands for attention and to work independently and accurately when under pressure. Manage the quality management system for all aspects of the sterile and non-sterile services. Ensure appropriate documentation and records are maintained and are accessible. Review all procedures and documentation at the required frequency to ensure that they are current, relevant, validated and meet current regulatory requirements. Ensure all staff are kept up to date with procedural changes. Responsible for ensuring all quality assurance tasks necessary for the running of a production unit are carried out and that this work whether performed in-house or by external organisations meets the standards required by the MHRA. Ensure that any deficiencies identified are rectified promptly. Prepare and manage the annual internal audit plan and perform regular internal audits, provide reports and approve CAPAs proposed in response to deficiencies raised. Ensure the site master file is maintained and updated. Responsible for ensuring service contracts for equipment and external services exist and that equipment is maintained properly. Ensure appropriate storage and quality of raw materials and storage of final products. Collate and act upon relevant product information such as stability data and COSHH. As part of the final check/release role ensure environmental monitoring, cleaning and operator validations have been undertaken. Take action to resolve any out of specification results before products are released. Responsible for trend analysis of environmental parameters is undertaken to identify critical control points and implement any actions that may be required. Responsible for appropriate control of cleanroom environments. Responsible for escalation and management of internal and external errors. Audit Conduct internal audits and host audits by external bodies as well as regulators. Excellent interpersonal skills to ensure audit findings are a true representation. Prepare action plans in response to regulatory inspections and external audits. Identify areas for audit and co-ordinate audits to ensure adherence to GMP, GCP, GDP and other regulations, National guidance, best standards to encourage best practice and maximise the efficiency of the department. Critically evaluate the quality systems during internal audit. Participate in and contribute to multi-disciplinary audit. Workforce & People Management Provide direct line management and professional leadership to the Quality assurance team. Champion a high-performing, inclusive culture with a focus on well-being, equity, and continuous development. Lead workforce planning, recruitment, onboarding, and ongoing performance management, ensuring staffing aligns with service needs and strategic growth. Develop team capability through tailored training, mentoring, and succession planning. Line management of the Lead QA technician and other nominated staff with Quality Assurance responsibilities. Undertake one-to-one appraisals, undertake APR, approve overtime and lieu time, manage annual leave, sickness, absence, recruitment and retention, training and initial stages of grievance and disciplinary procedures. Be responsible for the self- development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post Appropriate support of Pharmacy staff undertaking Quality Assurance roles. Act as a role model for junior Pharmacy staff. To take full management responsibility of the team, providing leadership, recognising and developing the teams, mentoring, coaching and training them to utilise the strengths to enhance the departments performance and build organisational capability. Assessing staff performance against agreed performance standards/objectives and/or competencies at least annually and develop meaningful and achievable personal development plans and objectives. To be responsible for the self- development of skills and competencies through participation in learning and development activities, and to maintain up to date technical and professional knowledge relevant to the post. Strategic Planning & Service Development Contribute to the strategic vision and delivery of Pharmacy Services within Cleveland Clinic London, supporting integration with broader hospital goals. . click apply for full job details
About Our Client Well known QSR company that is rapidly growing Job Description Ensuring our menu evolves to suit customer needs, seeking out new opportunities to drive sales & profitability. Keeping abreast of developing food and beverage trends as they evolve and being ready to launch when the time is right Develop range churn led by customer insights to ensure they hold the customer interest and excitement within our key ranges. Collaborate with Marketing, Supply Chain, Finance and Operations to create briefs and direction for the food and beverage plan. New product introductions and Limited Time Offers (LTOs) should be developed in line with brand standards and local market needs - seasonal range introductions to be presented in a timely manner to achieve approval Critical path execution - ensuring products are available in a timely manner for launch. Take learnings from other International Markets with a view to transfer effective product development to the U.K. Collaborate with the Food QA & Technical manager to ensure that new menu items, Ops guides, and equipment required to launch a new product is approved. Supporting the on boarding of new suppliers into the network - work with supply chain management team to support them through the requirements of Master Terms and Condition and the needs of our third-party logistics partners. Management and support of supplier development sessions Assisting marketing with menu approval on product images, digital assets and delivery partners, checking calories and product descriptions are correct Conduct consumer panels and ingredient trials where necessary to gather data to support product launches The Successful Applicant A successful F&B Manager should have: Bachelor's degree educated in Food Science Experience working in a product development department within drinks Experience in hospitality or food service sector preferred Understanding of HACCP and Level 3 qualified ideally Strong negotiation skills and track record demonstrating business cost savings through development Outstanding communication and interpersonal skills. Enthusiastic, positive, and ambitious. Ability to successfully work to and within deadlines Hands on experience of working in an operationally multi-site restaurant environment Experience of working within a cross-functional team Able to thrive in a fast-paced environment. What's on Offer Competitive salary A car allowance to support your professional needs. 10% performance-based bonus to reward your contributions. Permanent role based in Egham, providing stability and career growth. Opportunity to work in the Leisure, Travel & Tourism industry with a focus on quality and service excellence. This is an excellent opportunity for a talented F&B Manager to make a significant impact. If you are ready to advance your career, we encourage you to apply today
Feb 26, 2026
Full time
About Our Client Well known QSR company that is rapidly growing Job Description Ensuring our menu evolves to suit customer needs, seeking out new opportunities to drive sales & profitability. Keeping abreast of developing food and beverage trends as they evolve and being ready to launch when the time is right Develop range churn led by customer insights to ensure they hold the customer interest and excitement within our key ranges. Collaborate with Marketing, Supply Chain, Finance and Operations to create briefs and direction for the food and beverage plan. New product introductions and Limited Time Offers (LTOs) should be developed in line with brand standards and local market needs - seasonal range introductions to be presented in a timely manner to achieve approval Critical path execution - ensuring products are available in a timely manner for launch. Take learnings from other International Markets with a view to transfer effective product development to the U.K. Collaborate with the Food QA & Technical manager to ensure that new menu items, Ops guides, and equipment required to launch a new product is approved. Supporting the on boarding of new suppliers into the network - work with supply chain management team to support them through the requirements of Master Terms and Condition and the needs of our third-party logistics partners. Management and support of supplier development sessions Assisting marketing with menu approval on product images, digital assets and delivery partners, checking calories and product descriptions are correct Conduct consumer panels and ingredient trials where necessary to gather data to support product launches The Successful Applicant A successful F&B Manager should have: Bachelor's degree educated in Food Science Experience working in a product development department within drinks Experience in hospitality or food service sector preferred Understanding of HACCP and Level 3 qualified ideally Strong negotiation skills and track record demonstrating business cost savings through development Outstanding communication and interpersonal skills. Enthusiastic, positive, and ambitious. Ability to successfully work to and within deadlines Hands on experience of working in an operationally multi-site restaurant environment Experience of working within a cross-functional team Able to thrive in a fast-paced environment. What's on Offer Competitive salary A car allowance to support your professional needs. 10% performance-based bonus to reward your contributions. Permanent role based in Egham, providing stability and career growth. Opportunity to work in the Leisure, Travel & Tourism industry with a focus on quality and service excellence. This is an excellent opportunity for a talented F&B Manager to make a significant impact. If you are ready to advance your career, we encourage you to apply today
Role: Business Consultant Type: Permanent Level: Mid Experience: 3years + Location: Based at Algorithms UK London HQ - E15 2NH with a hybrid model of 3 office days/remote work. Includes up to 40% travel to client sites, the Xpedeon office, and industry events. Education: Bachelor's or Master's degree in Civil Engineering or Construction Management. Our Company - Algorithms Software Private Limited Algorithms is a leading technology company specialising in the Construction and Civil Engineering sectors. With over 30 years of industry expertise, we deliver end-to-end construction management systems to top-tier clients across five countries. Our solutions support 20,000+ daily users and drive digital transformation across the globe. In 2022, we successfully closed a Series A funding round with Norwest Venture Partners, fuelling our next phase of growth and innovation. Our Flagship Product Xpedeon is a comprehensive cloud-based SaaS ERP tailored for Engineering & Construction, Housebuilding, and Property Development Contractors. It streamlines operations, automates processes, and reduces costs and manual errors-empowering clients with greater efficiency and control. Role - Business Consultant - Engineering ERP (Construction Domain) We are seeking a skilled and motivated Business Consultant- Engineering Consultant to join our dynamic team. In this role, you will be responsible for the end-to-end implementation, configuration, and ongoing support of our ERP system. The ideal candidate will combine a civil engineering or construction background with ERP implementation experience , strong client-facing skills, and a clear understanding of construction business processes. This role offers the opportunity to work with industry-leading technology, collaborate with cross-functional teams, and play a key role in driving digital transformation across the construction sector. Key Responsibilities: ERP System Implementation Analyse client business processes, workflows, and operational scenarios. Work with clients to define and agree the scope of ERP implementation projects. Identify and document gaps between client requirements and system functionality, proposing appropriate solutions or workarounds. Map business requirements to Xpedeon ERP features and configuration options. Ensure all implementation activities remain within the approved project scope. Prepare, maintain, and track detailed project implementation schedules. Conduct and document "As-Is" and "To-Be" process analysis. Facilitate client workshops and meetings, producing clear minutes and action points. Create and execute test cases aligned to agreed business requirements. Review and validate client data, ensuring accurate setup of masters and opening balances. Develop, review, and maintain high-quality user and training documentation. Deliver structured system training to key and core users in line with the agreed training plan. Act as the primary point of contact for issue analysis, troubleshooting, and resolution during implementation. Coordinate organisation-wide training and support a successful Go-Live . Complete formal project closure and handover following Go-Live. Project Management & Delivery Plan, track, and update detailed project schedules throughout the project lifecycle. Drive projects to ensure on-time and effective ERP implementation. Maintain accurate and auditable project documentation, including meeting records. Mentor, supervise, and support client-side project teams. Ensure compliance with agreed project scope and manage change requests through formal approval processes. Prepare and monitor weekly delivery plans and track adherence. Participate in weekly project review meetings and manage outstanding actions. Provide regular progress updates to the Project Manager and client stakeholders. Maintain up-to-date product knowledge and comply with company standards and processes. Support pre-sales activities, including system demonstrations and requirement discussions, as required. Skills & Competencies: Strong analytical and problem-solving skills with the ability to propose practical, effective solutions . Flexible and adaptable approach to changing client requirements and project challenges. Self-motivated, confident, and able to work independently. Ability to manage multiple priorities and work effectively under tight deadlines. Strong written and verbal communication skills suitable for client-facing roles . Experience & Qualifications: Minimum 3 years' experience as an ERP Consultant or in a similar role within the construction or civil engineering sector. Hands-on experience in ERP implementation and support, specialising in at least one core functional stream: Accounting / Finance Construction Operations Payroll Strong understanding of construction business processes such as billing, planning, budgeting, and estimation. Solid working knowledge of ERP systems and enterprise software. Proven ability to manage multiple projects and prioritise tasks in a dynamic environment. Employee Benefits: We are committed to creating a supportive and rewarding environment for our team. Benefits include: Flexible Working Arrangements - Hybrid working, remote options, and flexible hours. Comprehensive Healthcare - AXA health member services, including online GP access and a 24/7 health support line. Wellbeing Initiatives - Wellness days, mindfulness sessions, and team-building activities. Learning & Development - Ongoing training, mentoring, and access to industry-leading resources.
Feb 26, 2026
Full time
Role: Business Consultant Type: Permanent Level: Mid Experience: 3years + Location: Based at Algorithms UK London HQ - E15 2NH with a hybrid model of 3 office days/remote work. Includes up to 40% travel to client sites, the Xpedeon office, and industry events. Education: Bachelor's or Master's degree in Civil Engineering or Construction Management. Our Company - Algorithms Software Private Limited Algorithms is a leading technology company specialising in the Construction and Civil Engineering sectors. With over 30 years of industry expertise, we deliver end-to-end construction management systems to top-tier clients across five countries. Our solutions support 20,000+ daily users and drive digital transformation across the globe. In 2022, we successfully closed a Series A funding round with Norwest Venture Partners, fuelling our next phase of growth and innovation. Our Flagship Product Xpedeon is a comprehensive cloud-based SaaS ERP tailored for Engineering & Construction, Housebuilding, and Property Development Contractors. It streamlines operations, automates processes, and reduces costs and manual errors-empowering clients with greater efficiency and control. Role - Business Consultant - Engineering ERP (Construction Domain) We are seeking a skilled and motivated Business Consultant- Engineering Consultant to join our dynamic team. In this role, you will be responsible for the end-to-end implementation, configuration, and ongoing support of our ERP system. The ideal candidate will combine a civil engineering or construction background with ERP implementation experience , strong client-facing skills, and a clear understanding of construction business processes. This role offers the opportunity to work with industry-leading technology, collaborate with cross-functional teams, and play a key role in driving digital transformation across the construction sector. Key Responsibilities: ERP System Implementation Analyse client business processes, workflows, and operational scenarios. Work with clients to define and agree the scope of ERP implementation projects. Identify and document gaps between client requirements and system functionality, proposing appropriate solutions or workarounds. Map business requirements to Xpedeon ERP features and configuration options. Ensure all implementation activities remain within the approved project scope. Prepare, maintain, and track detailed project implementation schedules. Conduct and document "As-Is" and "To-Be" process analysis. Facilitate client workshops and meetings, producing clear minutes and action points. Create and execute test cases aligned to agreed business requirements. Review and validate client data, ensuring accurate setup of masters and opening balances. Develop, review, and maintain high-quality user and training documentation. Deliver structured system training to key and core users in line with the agreed training plan. Act as the primary point of contact for issue analysis, troubleshooting, and resolution during implementation. Coordinate organisation-wide training and support a successful Go-Live . Complete formal project closure and handover following Go-Live. Project Management & Delivery Plan, track, and update detailed project schedules throughout the project lifecycle. Drive projects to ensure on-time and effective ERP implementation. Maintain accurate and auditable project documentation, including meeting records. Mentor, supervise, and support client-side project teams. Ensure compliance with agreed project scope and manage change requests through formal approval processes. Prepare and monitor weekly delivery plans and track adherence. Participate in weekly project review meetings and manage outstanding actions. Provide regular progress updates to the Project Manager and client stakeholders. Maintain up-to-date product knowledge and comply with company standards and processes. Support pre-sales activities, including system demonstrations and requirement discussions, as required. Skills & Competencies: Strong analytical and problem-solving skills with the ability to propose practical, effective solutions . Flexible and adaptable approach to changing client requirements and project challenges. Self-motivated, confident, and able to work independently. Ability to manage multiple priorities and work effectively under tight deadlines. Strong written and verbal communication skills suitable for client-facing roles . Experience & Qualifications: Minimum 3 years' experience as an ERP Consultant or in a similar role within the construction or civil engineering sector. Hands-on experience in ERP implementation and support, specialising in at least one core functional stream: Accounting / Finance Construction Operations Payroll Strong understanding of construction business processes such as billing, planning, budgeting, and estimation. Solid working knowledge of ERP systems and enterprise software. Proven ability to manage multiple projects and prioritise tasks in a dynamic environment. Employee Benefits: We are committed to creating a supportive and rewarding environment for our team. Benefits include: Flexible Working Arrangements - Hybrid working, remote options, and flexible hours. Comprehensive Healthcare - AXA health member services, including online GP access and a 24/7 health support line. Wellbeing Initiatives - Wellness days, mindfulness sessions, and team-building activities. Learning & Development - Ongoing training, mentoring, and access to industry-leading resources.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Join BCG's Global Businesses and Functions (GBF) People Team, supporting 6,500+ employees and 4,000 contingent workers across a fast-evolving global footprint. The Transformation Enablement Senior Manager plays a central role in driving execution discipline, data integrity, and visibility across organizational transformations. This role integrates people data, program metrics, and end to end execution tracking of a breadth of programmes/efforts. Acting as the connective layer between HR, Finance, Org Design, PMO, and Talent Acquisition, the Transformation Enablement Manager provides the structures, tools, and insights that enable the transformation to run effectively. YOU'RE GOOD AT This role will be responsible for: 1. Program Data, Metrics & Reporting Establish and uphold program data standards that drive tracking and quality control of key metrics including transformation KPIs, adoption metrics, and milestone definitions Develop and maintain dashboards and reporting packs tracking organizational progress, engagement metrics, recruiting funnel health, and overall transformation ROI. Partner with HR Analytics and Finance to ensure consistent data capture and alignment on key project metrics Prepare insightful SteerCo and Project Team reporting, synthesizing data trends and translating findings into clear narratives and visuals. 2. Data Management Own the master dataset, maintaining accuracy, completeness, and version control across systems (Workday, ORCA, Org Builder, TA, etc.). Ensure robust data integration and reconciliation across data platforms, resolving discrepancies and maintaining a trusted single source of truth. Enable all process steps with validated and accurate data to enable key decisions and outcomes 3. Implementation Enablement & Workstream Support Provide execution support to function PMO & Implementation PMO workstreams (tracking templates, RAID frameworks, milestone maps, dependency tracking). Monitor progress toward key implementation milestones, including key program metrics aligned at the start of the project/effort. Facilitate cross-workstream alignment, ensuring that data, decisions, and timelines are connected and visible across the program. Serve as a primary point of contact for data-driven queries, supporting issue resolution and decision-making. 4. Governance & Decision Support Support the project team in orchestrating governance routines (SteerCo, Working Teams, design meetings), ensuring stakeholders receive accurate, timely, actionable information. Provide analytical support for scenario modelling and readiness assessments Maintain a disciplined approach to documentation, change tracking, and decision logs, ensuring transparency and traceability across the implementation. What You'll Bring Experience and Skills Strong Excel analytics and data modelling capabilities, with the ability to create structured, scalable datasets and dashboards. Proven experience synthesizing data into senior-level reporting and storytelling, including clear, compelling PowerPoint outputs. Ability to work across HR, Finance, TA, and business functions, demonstrating strong stakeholder management and collaboration. Excellent problem-solving and critical-thinking skills, with the ability to validate, challenge, and connect data to business logic. Detail-oriented with a strong data governance ethos, ensuring accuracy and consistency in all reporting and decision support. Comfortable operating in fast-moving, ambiguous environments and establishing structure where none exists. Understanding of HR data structures and workforce-related systems a plus, especially Workday and adjacent platforms. Practical understanding of organization design, workforce planning, and change management principles helpful. Who You'll Work With You will report to the People Change & Transformation Senior Director, and work closely with the team Director day to day on breadth of projects & topics. Broader constellation will be our GBF HR Delivery team (a group of HR experts regionally and country focused on HR operations), as well as leadership and teams involved in HR system data and analytics. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Feb 26, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Join BCG's Global Businesses and Functions (GBF) People Team, supporting 6,500+ employees and 4,000 contingent workers across a fast-evolving global footprint. The Transformation Enablement Senior Manager plays a central role in driving execution discipline, data integrity, and visibility across organizational transformations. This role integrates people data, program metrics, and end to end execution tracking of a breadth of programmes/efforts. Acting as the connective layer between HR, Finance, Org Design, PMO, and Talent Acquisition, the Transformation Enablement Manager provides the structures, tools, and insights that enable the transformation to run effectively. YOU'RE GOOD AT This role will be responsible for: 1. Program Data, Metrics & Reporting Establish and uphold program data standards that drive tracking and quality control of key metrics including transformation KPIs, adoption metrics, and milestone definitions Develop and maintain dashboards and reporting packs tracking organizational progress, engagement metrics, recruiting funnel health, and overall transformation ROI. Partner with HR Analytics and Finance to ensure consistent data capture and alignment on key project metrics Prepare insightful SteerCo and Project Team reporting, synthesizing data trends and translating findings into clear narratives and visuals. 2. Data Management Own the master dataset, maintaining accuracy, completeness, and version control across systems (Workday, ORCA, Org Builder, TA, etc.). Ensure robust data integration and reconciliation across data platforms, resolving discrepancies and maintaining a trusted single source of truth. Enable all process steps with validated and accurate data to enable key decisions and outcomes 3. Implementation Enablement & Workstream Support Provide execution support to function PMO & Implementation PMO workstreams (tracking templates, RAID frameworks, milestone maps, dependency tracking). Monitor progress toward key implementation milestones, including key program metrics aligned at the start of the project/effort. Facilitate cross-workstream alignment, ensuring that data, decisions, and timelines are connected and visible across the program. Serve as a primary point of contact for data-driven queries, supporting issue resolution and decision-making. 4. Governance & Decision Support Support the project team in orchestrating governance routines (SteerCo, Working Teams, design meetings), ensuring stakeholders receive accurate, timely, actionable information. Provide analytical support for scenario modelling and readiness assessments Maintain a disciplined approach to documentation, change tracking, and decision logs, ensuring transparency and traceability across the implementation. What You'll Bring Experience and Skills Strong Excel analytics and data modelling capabilities, with the ability to create structured, scalable datasets and dashboards. Proven experience synthesizing data into senior-level reporting and storytelling, including clear, compelling PowerPoint outputs. Ability to work across HR, Finance, TA, and business functions, demonstrating strong stakeholder management and collaboration. Excellent problem-solving and critical-thinking skills, with the ability to validate, challenge, and connect data to business logic. Detail-oriented with a strong data governance ethos, ensuring accuracy and consistency in all reporting and decision support. Comfortable operating in fast-moving, ambiguous environments and establishing structure where none exists. Understanding of HR data structures and workforce-related systems a plus, especially Workday and adjacent platforms. Practical understanding of organization design, workforce planning, and change management principles helpful. Who You'll Work With You will report to the People Change & Transformation Senior Director, and work closely with the team Director day to day on breadth of projects & topics. Broader constellation will be our GBF HR Delivery team (a group of HR experts regionally and country focused on HR operations), as well as leadership and teams involved in HR system data and analytics. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Locations: Atlanta London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You are joining BCG's Agile Center of Excellence (CoE), a 70+ expert global Coaching and Scrum Lead team responsible for enabling the agility and high-performance delivery of BCG's internal Digital Product Organization. The Agile CoE is an expert product enablement function aligned organizationally to Global IT, part of BCG's global internal Business Services Teams (BST) which operate BCG's business. The Digital Product Organization (DPO) is a 1300+ person cross-functional product delivery, tech & engineering organization. It is comprised of 16 Product Portfolios, 120+ product squads and 5 centers of excellence, responsible for driving digitally product enablement for all internal BCG business functions (HR, Marketing, Legal, Risk, Finance, IT, etc.). This organization was formed in 2020 as part of a full-scale business agility transformation, sponsored by the CIO, CFO and COO and delivered by BCG's best-in-class Agile strategy and implementation consulting team. Each Product Portfolio is led by a dedicated Product Portfolio leader with direct alignment to the senior executive of their business function. A Product Portfolio is comprised of 3 - 15 squads, each managing 1 or more products. This organization follows a consistent Agile operating model with standards and best practices designed and governed by the Agile COE. As Agile Delivery Manager (Global Senior Manager) you will: Drive End-to-End Delivery (Primary Focus): • Own and drive end-to-end delivery of complex initiatives, programs, and product increments from planning to production and stabilization. • Ensure predictable, timely, and high-quality delivery of initiatives, epics, and features aligned with business priorities and roadmaps. • Manage dependencies, risks, and constraints across squads, platforms, and stakeholders to ensure smooth execution. • Own delivery planning, sequencing, milestones, and execution tracking across teams. • Ensure a clear path to production, including operational readiness and post-release follow-up. • Facilitate Agile Delivery (Supporting Focus): • Apply agile practices pragmatically to support delivery outcomes rather than acting as an Agile Coach or Scrum Master. • Work with Product Owners and technical leads to ensure delivery plans are realistic, prioritized, and executable. • Support teams in using agile ceremonies and artifacts to improve delivery predictability and flow. • Improve delivery processes and tooling to reduce execution friction and enable faster, reliable releases. Release Planning and Management: • Plan and manage release execution, including readiness, cutover, and coordination with L2/L3 support teams. • Ensure releases meet quality, risk, and compliance expectations. • Support post-release activities to ensure stability and business continuity. Risk and Issue Management: • Proactively identify delivery risks and issues that may impact timelines, scope, or quality. • Drive mitigation plans and escalate when necessary to ensure delivery commitments are met. • Resolve execution blockers by coordinating across teams and leadership. Metrics, Tracking, and Reporting: • Track and report delivery metrics such as milestones, dependencies, predictability, lead time, and throughput. • Use data-driven insights to identify delivery bottlenecks and areas for execution improvement. • Provide clear delivery status, risks, and forecasts to senior stakeholders and portfolio leadership. • Create dashboards and reports that give transparency into delivery progress and outcomes Team and Stakeholder Enablement: • Partner with Product Owners, Engineering Leads, and business stakeholders to align delivery with business objectives. • Manage stakeholder expectations through clear communication, transparency, and realistic planning. • Foster collaboration across squads while maintaining delivery accountability. Continuous Improvement: • Identify opportunities to improve delivery effectiveness, execution models, and ways of working. • Support teams in refining processes to improve efficiency, quality, and predictability. • Apply lessons learned from delivery outcomes to improve future execution. What You'll Bring 8-10+ years of experience across multitude of delivery management roles (e.g., Scrum Master, Agile Delivery Manager, Project/Program Manager, Release Train Engineer (RTE), Technology Delivery Lead). 8-10+ years of relevant experience leading complex technology or digital delivery initiatives in large-scale environments. Demonstrated agile coaching capabilities combined with 2-3 years of solid project and program management experience to support effective delivery governance. Proven track record of driving end-to-end delivery of enterprise-scale digital and technology programs, from planning through production and stabilization. Strong understanding of agile delivery models with the ability to apply them pragmatically to meet business objectives and execution outcomes. Certifications (Preferred): Agile Delivery Management certification. SAFe RTE / SAFe Scrum Master / SAFe Advanced Scrum Master certification. PMP certification. Scrum certifications (PSM, CSM) considered a value add but not a primary requirement. Skills & Experience: • Extensive experience delivering agile programs using industry-standard tools such as Jira, Confluence, or equivalent platforms. • Experience working with OKRs; exposure to AI / GenAI-driven portfolios is a strong advantage. • Deep understanding of the software delivery lifecycle, including release management, path to production, and operational readiness. • Proven ability to manage complex interdependencies, risks, and stakeholder expectations across large, matrixed organizations. • Strong background in technology-enabled business transformation and enterprise-scale delivery execution. • Excellent communication, stakeholder management, and decision-making skills, with the ability to influence at senior levels. • Experience working in professional services or client-facing environments preferred. Who You'll Work With Product Owners and Engineering teams to ensure delivery execution aligns with business priorities. Portfolio Product Leaders, Technical Area Leads, and Chapter Leads to manage delivery dependencies and outcomes. Other Delivery Managers to ensure consistency and best practices across initiatives. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role in Atlanta is $146,000.00 - $178,000.00. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial . click apply for full job details
Feb 26, 2026
Full time
Locations: Atlanta London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You are joining BCG's Agile Center of Excellence (CoE), a 70+ expert global Coaching and Scrum Lead team responsible for enabling the agility and high-performance delivery of BCG's internal Digital Product Organization. The Agile CoE is an expert product enablement function aligned organizationally to Global IT, part of BCG's global internal Business Services Teams (BST) which operate BCG's business. The Digital Product Organization (DPO) is a 1300+ person cross-functional product delivery, tech & engineering organization. It is comprised of 16 Product Portfolios, 120+ product squads and 5 centers of excellence, responsible for driving digitally product enablement for all internal BCG business functions (HR, Marketing, Legal, Risk, Finance, IT, etc.). This organization was formed in 2020 as part of a full-scale business agility transformation, sponsored by the CIO, CFO and COO and delivered by BCG's best-in-class Agile strategy and implementation consulting team. Each Product Portfolio is led by a dedicated Product Portfolio leader with direct alignment to the senior executive of their business function. A Product Portfolio is comprised of 3 - 15 squads, each managing 1 or more products. This organization follows a consistent Agile operating model with standards and best practices designed and governed by the Agile COE. As Agile Delivery Manager (Global Senior Manager) you will: Drive End-to-End Delivery (Primary Focus): • Own and drive end-to-end delivery of complex initiatives, programs, and product increments from planning to production and stabilization. • Ensure predictable, timely, and high-quality delivery of initiatives, epics, and features aligned with business priorities and roadmaps. • Manage dependencies, risks, and constraints across squads, platforms, and stakeholders to ensure smooth execution. • Own delivery planning, sequencing, milestones, and execution tracking across teams. • Ensure a clear path to production, including operational readiness and post-release follow-up. • Facilitate Agile Delivery (Supporting Focus): • Apply agile practices pragmatically to support delivery outcomes rather than acting as an Agile Coach or Scrum Master. • Work with Product Owners and technical leads to ensure delivery plans are realistic, prioritized, and executable. • Support teams in using agile ceremonies and artifacts to improve delivery predictability and flow. • Improve delivery processes and tooling to reduce execution friction and enable faster, reliable releases. Release Planning and Management: • Plan and manage release execution, including readiness, cutover, and coordination with L2/L3 support teams. • Ensure releases meet quality, risk, and compliance expectations. • Support post-release activities to ensure stability and business continuity. Risk and Issue Management: • Proactively identify delivery risks and issues that may impact timelines, scope, or quality. • Drive mitigation plans and escalate when necessary to ensure delivery commitments are met. • Resolve execution blockers by coordinating across teams and leadership. Metrics, Tracking, and Reporting: • Track and report delivery metrics such as milestones, dependencies, predictability, lead time, and throughput. • Use data-driven insights to identify delivery bottlenecks and areas for execution improvement. • Provide clear delivery status, risks, and forecasts to senior stakeholders and portfolio leadership. • Create dashboards and reports that give transparency into delivery progress and outcomes Team and Stakeholder Enablement: • Partner with Product Owners, Engineering Leads, and business stakeholders to align delivery with business objectives. • Manage stakeholder expectations through clear communication, transparency, and realistic planning. • Foster collaboration across squads while maintaining delivery accountability. Continuous Improvement: • Identify opportunities to improve delivery effectiveness, execution models, and ways of working. • Support teams in refining processes to improve efficiency, quality, and predictability. • Apply lessons learned from delivery outcomes to improve future execution. What You'll Bring 8-10+ years of experience across multitude of delivery management roles (e.g., Scrum Master, Agile Delivery Manager, Project/Program Manager, Release Train Engineer (RTE), Technology Delivery Lead). 8-10+ years of relevant experience leading complex technology or digital delivery initiatives in large-scale environments. Demonstrated agile coaching capabilities combined with 2-3 years of solid project and program management experience to support effective delivery governance. Proven track record of driving end-to-end delivery of enterprise-scale digital and technology programs, from planning through production and stabilization. Strong understanding of agile delivery models with the ability to apply them pragmatically to meet business objectives and execution outcomes. Certifications (Preferred): Agile Delivery Management certification. SAFe RTE / SAFe Scrum Master / SAFe Advanced Scrum Master certification. PMP certification. Scrum certifications (PSM, CSM) considered a value add but not a primary requirement. Skills & Experience: • Extensive experience delivering agile programs using industry-standard tools such as Jira, Confluence, or equivalent platforms. • Experience working with OKRs; exposure to AI / GenAI-driven portfolios is a strong advantage. • Deep understanding of the software delivery lifecycle, including release management, path to production, and operational readiness. • Proven ability to manage complex interdependencies, risks, and stakeholder expectations across large, matrixed organizations. • Strong background in technology-enabled business transformation and enterprise-scale delivery execution. • Excellent communication, stakeholder management, and decision-making skills, with the ability to influence at senior levels. • Experience working in professional services or client-facing environments preferred. Who You'll Work With Product Owners and Engineering teams to ensure delivery execution aligns with business priorities. Portfolio Product Leaders, Technical Area Leads, and Chapter Leads to manage delivery dependencies and outcomes. Other Delivery Managers to ensure consistency and best practices across initiatives. Additional info For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. The base salary range for this role in Atlanta is $146,000.00 - $178,000.00. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 20% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial . click apply for full job details
Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS office (Word, Excel, PowerPoint) skills are required 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred Any knowledge ofCRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 325150 Posted On: 2026-02-04 Location: London, United Kingdom
Feb 25, 2026
Full time
Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS office (Word, Excel, PowerPoint) skills are required 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred Any knowledge ofCRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 325150 Posted On: 2026-02-04 Location: London, United Kingdom
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description We are seeking a detail-oriented and highly motivated Contracts Manager to join our team supporting government procurements, direct commercial sales and international defense acquisition programs. In this role, you will be responsible for ensuring commercial compliance, contract integrity and strategic risk management across the full contract lifecycle. The manager will lead the preparation, negotiation, and management of contracts to ensure compliance with government regulations and company policies. Projects you might work on Helping the business development team drive customer growth by working to execute both new and existing contracts. Drafting Memorandums of Understanding, Teaming Agreements, Non-Disclosure Agreements, Statements of Work and Requests for Proposals. Draft, review and negotiate commercial and government contract terms, licenses and framework agreements. Administration of large contracts and lead key negotiations. Collaboration with internal teams to align transactions with Shield AI strategic objectives. Alert Counsel when identifying risks and compliance with various regulations. What you'll do Draft, review, and negotiate contracts, subcontracts, and other agreements to ensure compliance with legal and regulatory requirements. Administer contracts, including monitoring performance, ensuring compliance, and managing modifications or amendments. Analyze contract terms and conditions to identify risks and recommend mitigating strategies. Serve as the primary point of contact for contractual matters with clients, subcontractors, and internal stakeholders. Ensure timely and accurate reporting and documentation of contract-related activities. Collaborate with legal, finance, and project teams to address contractual issues and resolve disputes. Coordinate with Legal, Trade Compliance, and Security on export authorizations, technology transfer and international regulatory issues. Manage, draft and negotiate intellectual property (IP) terms in contracts, including licensing, data rights, technology transfer and joint development agreements. Support proposal development, including preparing relevant contract documentation and other supporting documents necessary for submitting a compliant proposal. Maintain organized records of all contract-related documentation. Required qualifications Bachelor's degree in Business, Law, International Relations, or a related field. 7 - 10 years of experience in government contracting, defense acquisition or international commercial contracting. Experience negotiating complex terms and conditions and managing government or commercial contracts across Europe. Strong negotiation skills and experience managing high-value, complex contracts. Solid understanding of European contract law principles and cross border transactions. Exceptional organizational skills and attention to detail. Ability to work independently as well as support multiple stakeholders in a rapid pace environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Understanding of UK Procurement Act 2023 and/or other country specific international acquisition regulations. Preferred qualifications Experience working in a multination or high growth environment. Masters Degree in Business or a related field. Demonstrated expertise with MoD/DE&S procurement frameworks. Certification in Contracts Management (e.g., CPCM, CFCM, or similar) Experience with software licensing instruments. £78,000 - £116,000 a year Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
Feb 24, 2026
Full time
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI's technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description We are seeking a detail-oriented and highly motivated Contracts Manager to join our team supporting government procurements, direct commercial sales and international defense acquisition programs. In this role, you will be responsible for ensuring commercial compliance, contract integrity and strategic risk management across the full contract lifecycle. The manager will lead the preparation, negotiation, and management of contracts to ensure compliance with government regulations and company policies. Projects you might work on Helping the business development team drive customer growth by working to execute both new and existing contracts. Drafting Memorandums of Understanding, Teaming Agreements, Non-Disclosure Agreements, Statements of Work and Requests for Proposals. Draft, review and negotiate commercial and government contract terms, licenses and framework agreements. Administration of large contracts and lead key negotiations. Collaboration with internal teams to align transactions with Shield AI strategic objectives. Alert Counsel when identifying risks and compliance with various regulations. What you'll do Draft, review, and negotiate contracts, subcontracts, and other agreements to ensure compliance with legal and regulatory requirements. Administer contracts, including monitoring performance, ensuring compliance, and managing modifications or amendments. Analyze contract terms and conditions to identify risks and recommend mitigating strategies. Serve as the primary point of contact for contractual matters with clients, subcontractors, and internal stakeholders. Ensure timely and accurate reporting and documentation of contract-related activities. Collaborate with legal, finance, and project teams to address contractual issues and resolve disputes. Coordinate with Legal, Trade Compliance, and Security on export authorizations, technology transfer and international regulatory issues. Manage, draft and negotiate intellectual property (IP) terms in contracts, including licensing, data rights, technology transfer and joint development agreements. Support proposal development, including preparing relevant contract documentation and other supporting documents necessary for submitting a compliant proposal. Maintain organized records of all contract-related documentation. Required qualifications Bachelor's degree in Business, Law, International Relations, or a related field. 7 - 10 years of experience in government contracting, defense acquisition or international commercial contracting. Experience negotiating complex terms and conditions and managing government or commercial contracts across Europe. Strong negotiation skills and experience managing high-value, complex contracts. Solid understanding of European contract law principles and cross border transactions. Exceptional organizational skills and attention to detail. Ability to work independently as well as support multiple stakeholders in a rapid pace environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Understanding of UK Procurement Act 2023 and/or other country specific international acquisition regulations. Preferred qualifications Experience working in a multination or high growth environment. Masters Degree in Business or a related field. Demonstrated expertise with MoD/DE&S procurement frameworks. Certification in Contracts Management (e.g., CPCM, CFCM, or similar) Experience with software licensing instruments. £78,000 - £116,000 a year Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
About the Role Grade Level (for internal use) 09 Customer Success Manager, Europe The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact: Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users Provide platform, product functionality and new release training (on site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis In with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action orientated, with ability to organize, multi task and prioritize in a fast paced environment Experience in a consultative sale's or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS office (Word, Excel, PowerPoint) skills are required 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person.
Feb 24, 2026
Full time
About the Role Grade Level (for internal use) 09 Customer Success Manager, Europe The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact: Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users Provide platform, product functionality and new release training (on site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis In with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action orientated, with ability to organize, multi task and prioritize in a fast paced environment Experience in a consultative sale's or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS office (Word, Excel, PowerPoint) skills are required 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person.
University Hospitals Sussex NHS Foundation Trust
Worthing, Sussex
View all our vacancies across our hospitals in Sussex. Search, find and apply for a job with us today. Employer University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Worthing Town Worthing Salary £100,000 - £200,000 Dependant on experience Salary period Yearly Closing 08/03/:59 At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years. Our hard-working, talented and dedicated people work together towards a common goal - to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex. At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust. We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. As part of our commitment to access for all, please see the different ways you can access the application form: We look forward to receiving your application and the start of your journey with UHSussex. Job overview Stakeholder Events; W/c 23.3.26 / Panel Interviews; 30.3.26 Applications for this role are invited via our chosen agency, Hunter Healthcare. Thank you for taking the time to explore the opportunity to join University Hospitals Sussex NHS Foundation Trust as one of our four Managing Directors. This is a pivotal moment in our journey. Following the completion of our Target Operating Model review, we have taken a deliberate decision to simplify our organisational structure & place strong, accountable leadership at the heart of delivery. The creation of four MDroles represents a significant step forward in how we lead, integrate & improve services across Sussex. UHSx is one of the largest & most complex NHS organisations in the country, serving a diverse population across seven hospital sites & delivering major acute, specialist & tertiary services. Our ambition is clear: Excellent Care Everywhere. Achieving this consistently requires senior leaders who can operate at scale, combining operational grip with strategic leadership & system influence. Each MD will lead a substantial executive-level portfolio, with responsibility for a Division typically comprising £250m-£340m annual turnover, 1,900-4,000 WTE staff and up to 330 consultants, delivering services across multiple hospital sites. These roles offer real scope to shape cross-site integration, drive performance & lead meaningful service development within one of the NHS's most significant provider organisations. Main duties of the job The Managing Director (MD) is a senior Trust leader with both corporate and divisional accountability, responsible for the delivery of high quality, patient centred services across all sites within their Division, and for contributing to the overall performance and leadership of University Hospitals Sussex. The MD is accountable for divisional performance across quality, safety, access, people and finance, and is expected to operate as a corporate leader of the Trust, holding collective responsibility for Trust wide delivery, transformation and improvement in line with the strategy 'Excellent Care Everywhere'. The MD leads the divisional leadership team and works in close partnership with the Divisional Medical Director, Divisional Director of Nursing and Divisional Director of Operations, who report to the MD. Together, the divisional triumvirate is responsible for delivering agreed outcomes, fostering a culture of accountability, inclusion and continuous improvement, and ensuring consistent standards across all sites. The MD is a member of the Executive Management Committee, attends the Trust Board and relevant Board Assurance Committees as a non voting member, and is expected to contribute at Board level to assurance, grip and delivery, operating to the standards expected of senior executive leaders Working for our organisation At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust. Detailed job description and main responsibilities How to apply; All applications must be received by 8 March 2026. All applications must quote the reference UHSX_MD and include: A full curriculum vitae; A covering letter (no more than two pages) indicating how you meet the selection criteria and articulating why you are interested in the role; Contact details for referees covering the last six years (who will not be contacted without your permission); A contact email address and telephone no.; A completed Diversity Monitoring Form and Fit and Proper Person Monitoring Form. Person specification Experience and Skills Educated to degree level or equivalent professional level in any relevant discipline Ability to gain credibility amongst senior clinical, and operational colleagues Extensive senior management experience in a complex healthcare organisation; Experience of managing very large, multi professional teams. Proven track record of delivering results and targets; Experience of multi agency planning and service delivery Master's degree or equivalent knowledge/experience MBA or Doctorate Experience in leading major transformation programmes Analytical and Judgement Skills Highly developed analytical and judgement skills Ability to interpret complex data and make sound decisions People Management and Development Highly developed leadership skills Ability to inspire, motivate and hold others to account; Experience of managing performance, change, and complex people issues Ability to balance decisiveness with engagement Ability to manage 'up' as well as through line management and colleagues Coaching or mentoring qualification Planning and Organising Skills Strategic thinker Ability to plan over short, medium, and long term timescales Ability to manage competing priorities Communication Skills Highly developed communication, negotiation, and influencing skills Ability to present complex information to a range of audiences Skilled in conflict resolution and partnership working Experience of media engagement Equality, Diversity & Inclusion Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues Important information for applicants: A Note on AI Use in Applications We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations-elements that are essential to a fair and accurate evaluation. Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process. Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified. Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity. Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager. DBS Checks: . click apply for full job details
Feb 24, 2026
Full time
View all our vacancies across our hospitals in Sussex. Search, find and apply for a job with us today. Employer University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Worthing Town Worthing Salary £100,000 - £200,000 Dependant on experience Salary period Yearly Closing 08/03/:59 At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years. Our hard-working, talented and dedicated people work together towards a common goal - to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex. At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust. We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. As part of our commitment to access for all, please see the different ways you can access the application form: We look forward to receiving your application and the start of your journey with UHSussex. Job overview Stakeholder Events; W/c 23.3.26 / Panel Interviews; 30.3.26 Applications for this role are invited via our chosen agency, Hunter Healthcare. Thank you for taking the time to explore the opportunity to join University Hospitals Sussex NHS Foundation Trust as one of our four Managing Directors. This is a pivotal moment in our journey. Following the completion of our Target Operating Model review, we have taken a deliberate decision to simplify our organisational structure & place strong, accountable leadership at the heart of delivery. The creation of four MDroles represents a significant step forward in how we lead, integrate & improve services across Sussex. UHSx is one of the largest & most complex NHS organisations in the country, serving a diverse population across seven hospital sites & delivering major acute, specialist & tertiary services. Our ambition is clear: Excellent Care Everywhere. Achieving this consistently requires senior leaders who can operate at scale, combining operational grip with strategic leadership & system influence. Each MD will lead a substantial executive-level portfolio, with responsibility for a Division typically comprising £250m-£340m annual turnover, 1,900-4,000 WTE staff and up to 330 consultants, delivering services across multiple hospital sites. These roles offer real scope to shape cross-site integration, drive performance & lead meaningful service development within one of the NHS's most significant provider organisations. Main duties of the job The Managing Director (MD) is a senior Trust leader with both corporate and divisional accountability, responsible for the delivery of high quality, patient centred services across all sites within their Division, and for contributing to the overall performance and leadership of University Hospitals Sussex. The MD is accountable for divisional performance across quality, safety, access, people and finance, and is expected to operate as a corporate leader of the Trust, holding collective responsibility for Trust wide delivery, transformation and improvement in line with the strategy 'Excellent Care Everywhere'. The MD leads the divisional leadership team and works in close partnership with the Divisional Medical Director, Divisional Director of Nursing and Divisional Director of Operations, who report to the MD. Together, the divisional triumvirate is responsible for delivering agreed outcomes, fostering a culture of accountability, inclusion and continuous improvement, and ensuring consistent standards across all sites. The MD is a member of the Executive Management Committee, attends the Trust Board and relevant Board Assurance Committees as a non voting member, and is expected to contribute at Board level to assurance, grip and delivery, operating to the standards expected of senior executive leaders Working for our organisation At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust. Detailed job description and main responsibilities How to apply; All applications must be received by 8 March 2026. All applications must quote the reference UHSX_MD and include: A full curriculum vitae; A covering letter (no more than two pages) indicating how you meet the selection criteria and articulating why you are interested in the role; Contact details for referees covering the last six years (who will not be contacted without your permission); A contact email address and telephone no.; A completed Diversity Monitoring Form and Fit and Proper Person Monitoring Form. Person specification Experience and Skills Educated to degree level or equivalent professional level in any relevant discipline Ability to gain credibility amongst senior clinical, and operational colleagues Extensive senior management experience in a complex healthcare organisation; Experience of managing very large, multi professional teams. Proven track record of delivering results and targets; Experience of multi agency planning and service delivery Master's degree or equivalent knowledge/experience MBA or Doctorate Experience in leading major transformation programmes Analytical and Judgement Skills Highly developed analytical and judgement skills Ability to interpret complex data and make sound decisions People Management and Development Highly developed leadership skills Ability to inspire, motivate and hold others to account; Experience of managing performance, change, and complex people issues Ability to balance decisiveness with engagement Ability to manage 'up' as well as through line management and colleagues Coaching or mentoring qualification Planning and Organising Skills Strategic thinker Ability to plan over short, medium, and long term timescales Ability to manage competing priorities Communication Skills Highly developed communication, negotiation, and influencing skills Ability to present complex information to a range of audiences Skilled in conflict resolution and partnership working Experience of media engagement Equality, Diversity & Inclusion Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues Important information for applicants: A Note on AI Use in Applications We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations-elements that are essential to a fair and accurate evaluation. Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process. Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified. Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity. Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager. DBS Checks: . click apply for full job details
Analytics Manager Department: SC CENTRAL OPERATIONS City: London Location: GB INTRODUCTION JOB PURPOSE Burberry is looking for a talented Analytics Manager to join the Operations & Supply Chain team. In this position you will lead a high performing analytics team to deliver scalable insights that support strategic decision making across Burberry's Product and Supply Chain teams. You will translate complex supply chain data into clear stories and decisions that improve product quality, supplier performance and sustainability outcomes, while owning the roadmap for supply chain analytics, dashboards and executive storytelling with a strong focus on Power BI and close cross functional partnership. RESPONSIBILITIES Strategic Target Setting & Performance Review Partner with Product & Supply Chain Leads to establish a clear rhythm of reporting against annual performance objectives, leading monthly reviews of results versus targets, analysing drivers of variance, and delivering executive level insights and recommendations that drive continuous performance improvement through consistent KPIs, dashboards and performance reviews across functions and regions. Shape and execute the Product & Supply Chain analytics strategy, prioritising initiatives that materially move key KPIs, co creating insights with Sourcing, Customer Fulfilment, ESG and Finance to solve real operational problems, and leading well governed, cross functional analytics programmes that are embedded into business routines. Data Strategy, BI and Governance Partner with central Data & IT teams to adopt best practices across Product & Supply Chain, acting as steward for key datasets (e.g. vendor master, material, production, logistics, incidents) and championing data quality, documentation and consistent definitions across systems. Collaborate with data, engineering and IT teams to influence the design of scalable data models, pipelines and architectures, ensuring reliable and timely access to insights, and driving best practice Power BI deployment across the Product & Supply Chain portfolio (modelling, DAX, performance and visual standards). Deliver high impact insights and innovation, releasing pivotal quarterly reports (e.g. Vendor Performance Report) that drive root cause analysis and continuous improvement, while exploring and scaling advanced analytics and AI use cases where they deliver clear business value. Stakeholder Partnership & Executive Advisory Design, build and continuously improve vendor and supplier scorecards across service, quality, risk, cost and sustainability, delivering robust, audit ready deep dives on supplier performance, returns and damages, and ESG compliance, and turning insights into clear, actionable recommendations. Serve as a trusted thought partner to senior supply chain leaders, shaping agendas and content for key forums with a clear, data led point of view, and partnering with appropriate teams to ensure insights translate into meaningful action. People Leadership & Capability Building Inspire, develop and manage a high performing analytics team, setting clear objectives, driving professional growth and fostering an inclusive culture that champions engagement, diversity and well being, while addressing underperformance promptly and creating pathways for emerging talent. Elevate data literacy across Product & Supply Chain teams by designing targeted training, playbooks and "lunch & learn" sessions that make dashboards and analytics tools easy to understand, engage with and act upon. PERSONAL PROFILE Bachelor's or Master's degree in a quantitative field (e.g. Engineering, Computer Science, Mathematics, Economics, Supply Chain or related), with proven experience in analytics, data science or BI roles within supply chain, manufacturing or operations. Demonstrated expertise in data analysis and modelling, with SQL required and Python/R advantageous, alongside advanced proficiency in Power BI (data modelling, DAX, visualisation and dashboard design); experience with Tableau, Looker or similar BI tools is a plus. Proven ability to turn complex, ambiguous problems into structured analyses and clear recommendations, supported by strong communication and storytelling skills that influence senior stakeholders and engage non technical audiences. Strong leadership and delivery capability, including experience leading analysts or cross functional programmes, excellent organisational skills, attention to detail, and the ability to manage multiple workstreams in a fast paced environment. Preferred Qualifications Experience in fashion, luxury, consumer goods or complex global manufacturing environments. Familiarity with SAP (e.g. S/4HANA), PLM and other core supply chain systems and their integration into analytics solutions. Experience with supply chain technologies. FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Job Segment: Logistics, Supply Chain Manager, Supply Chain, Supply, Computer Science, Operations, Technology
Feb 24, 2026
Full time
Analytics Manager Department: SC CENTRAL OPERATIONS City: London Location: GB INTRODUCTION JOB PURPOSE Burberry is looking for a talented Analytics Manager to join the Operations & Supply Chain team. In this position you will lead a high performing analytics team to deliver scalable insights that support strategic decision making across Burberry's Product and Supply Chain teams. You will translate complex supply chain data into clear stories and decisions that improve product quality, supplier performance and sustainability outcomes, while owning the roadmap for supply chain analytics, dashboards and executive storytelling with a strong focus on Power BI and close cross functional partnership. RESPONSIBILITIES Strategic Target Setting & Performance Review Partner with Product & Supply Chain Leads to establish a clear rhythm of reporting against annual performance objectives, leading monthly reviews of results versus targets, analysing drivers of variance, and delivering executive level insights and recommendations that drive continuous performance improvement through consistent KPIs, dashboards and performance reviews across functions and regions. Shape and execute the Product & Supply Chain analytics strategy, prioritising initiatives that materially move key KPIs, co creating insights with Sourcing, Customer Fulfilment, ESG and Finance to solve real operational problems, and leading well governed, cross functional analytics programmes that are embedded into business routines. Data Strategy, BI and Governance Partner with central Data & IT teams to adopt best practices across Product & Supply Chain, acting as steward for key datasets (e.g. vendor master, material, production, logistics, incidents) and championing data quality, documentation and consistent definitions across systems. Collaborate with data, engineering and IT teams to influence the design of scalable data models, pipelines and architectures, ensuring reliable and timely access to insights, and driving best practice Power BI deployment across the Product & Supply Chain portfolio (modelling, DAX, performance and visual standards). Deliver high impact insights and innovation, releasing pivotal quarterly reports (e.g. Vendor Performance Report) that drive root cause analysis and continuous improvement, while exploring and scaling advanced analytics and AI use cases where they deliver clear business value. Stakeholder Partnership & Executive Advisory Design, build and continuously improve vendor and supplier scorecards across service, quality, risk, cost and sustainability, delivering robust, audit ready deep dives on supplier performance, returns and damages, and ESG compliance, and turning insights into clear, actionable recommendations. Serve as a trusted thought partner to senior supply chain leaders, shaping agendas and content for key forums with a clear, data led point of view, and partnering with appropriate teams to ensure insights translate into meaningful action. People Leadership & Capability Building Inspire, develop and manage a high performing analytics team, setting clear objectives, driving professional growth and fostering an inclusive culture that champions engagement, diversity and well being, while addressing underperformance promptly and creating pathways for emerging talent. Elevate data literacy across Product & Supply Chain teams by designing targeted training, playbooks and "lunch & learn" sessions that make dashboards and analytics tools easy to understand, engage with and act upon. PERSONAL PROFILE Bachelor's or Master's degree in a quantitative field (e.g. Engineering, Computer Science, Mathematics, Economics, Supply Chain or related), with proven experience in analytics, data science or BI roles within supply chain, manufacturing or operations. Demonstrated expertise in data analysis and modelling, with SQL required and Python/R advantageous, alongside advanced proficiency in Power BI (data modelling, DAX, visualisation and dashboard design); experience with Tableau, Looker or similar BI tools is a plus. Proven ability to turn complex, ambiguous problems into structured analyses and clear recommendations, supported by strong communication and storytelling skills that influence senior stakeholders and engage non technical audiences. Strong leadership and delivery capability, including experience leading analysts or cross functional programmes, excellent organisational skills, attention to detail, and the ability to manage multiple workstreams in a fast paced environment. Preferred Qualifications Experience in fashion, luxury, consumer goods or complex global manufacturing environments. Familiarity with SAP (e.g. S/4HANA), PLM and other core supply chain systems and their integration into analytics solutions. Experience with supply chain technologies. FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Job Segment: Logistics, Supply Chain Manager, Supply Chain, Supply, Computer Science, Operations, Technology
Immediate permanent role based in City of London location. Deputy Head of Operations role, Asian bank, City of London. About Our Client This position is with a large organisation within the Financial Services industry, focusing on Banking & Financial Services. The company is well-established and offers excellent opportunities for professional growth and career progression. Job Description To support the Head of Operations and Deputy General Manager covering execution of multiple banking products and operational processes including but not limited to: Domestic and International Payments; Bilateral and Syndicated Loans Administration; Treasury vanilla and Derivative product settlements; Data Quality; Trade Finance Operations; Correspondent Banking; Customer Support; Reconciliations; Transaction Reporting and Custodian service. To manage a team of Operations/Assistant Managers & Operations Officers covering execution of multiple wholesale banking products and operational processes. Including the ongoing development of the staff through the cross training of staff across all day-to-day functions, the systems used within Operations and to provide training opportunities in new products and system enhancements. In addition to the Banking, Clearing & Treasury Operations, the role holder will also lead the delivery of the custodian service processes and execution to support the business and customers whilst maintaining close to zero operational risk losses. As a SMF delegated individual, this role holder will have day to day oversight of the CASS regulatory related matters. To provide support/collaboration for other 2LoD functions such as Compliance, Finance Risk and Project Management around BAU and Bank wide initiatives. To maintain a strong control framework within the Department. General day-to-day management of the Operations team. Working with the staff to agree training development plans to ensure knowledge transfer across both products, processes and systems used within the Department. Working with the Managers to ensure continuous review of the existing processes and procedures with specific focus on the manual processes and system initiatives to improve system functionality to remove potential operational risk. Promote good relationships and rapport by continued liaison/regular meetings with Internal Stakeholders, including Front Office, Finance and Compliance. Lead on business wide initiatives through project deployment including submission of BRD's, UAT and successful implementation. Responsibility for the review and testing of the Team's Business Continuity Plan, ensuring adequate system access and resource deployment for regular testing and during periods of disaster recovery. Oversee the production of Monthly Management Information. Oversee the work undertaken for any Internal Audit, Finance and Compliance for Treasury product related issues. In charge of all the UK regulatory reporting including but not limited EMIR/MIFII/SFTR/SCV/SMMD/CASS. Preparing all reports to the governance committees. General Responsibility for the day-to-day identification, ownership and management of conduct risk and controls through the continuing development and implementation of the Bank's conduct risk framework processes. This includes the internal control processes designed to identify, assess and manage conduct risk, the execution of activities as intended and the identification, reporting and escalation/remediation of inadequate processes and control breaks. On a proactive basis, liaise with and seek guidance from the Second Line of Defence for policy and process queries. Complete all training provided by Compliance, Risk and IT and other departments as necessary in a timely manner. Read and understand the Risk Management & Compliance framework (and the policies referenced therein) and the UK Staff Handbook. Identify, report and elevate material risk events, including conduct risk events and conflicts of interest, or losses to the Head of Department. Proper use of the Bank's IT systems and data, particularly personal data, in accordance with the IT Security Policy and the Data Protection Policy and any applicable departmental procedures. Adherence to staff handbook, company policies, rules and regulations as changed from time to time and to the core values, behaviours (e.g., Code of Conduct) at all times. The Successful Applicant Tertiary qualified with Bachelors or Masters degree. Minimum of 3-5 years in similar role in UK. Prior team management. Subject matter expert in Treasury, Clearing, Corporate Banking products with experience in Custodian business and services. Demonstrate a clear understanding of Product knowledge and Operations processes across Treasury, Clearing, Corporate Banking & Custodial business. Experience gained in a similar type and scale of Corporate banking environment is critical. Hands on experience of operational / MO processes. Understanding of regulatory impact on all operational processes. Must be competent in SWIFT; Treasury booking and settlement systems (e.g. OPICS) NGS and related operation system knowledge. Exposure to professional project management processes is advantageous. Understanding of the wider processes such as collateral management in lending and Treasury, including CSA's, netting and ISDA documentation an advantage. What's on Offer Competitive salary ranging from £90,000 to £120,000 per annum. 5 Days in the office. Free daily lunch provided. Comprehensive benefits package. Permanent position offering stability and growth opportunities. City of London location. Chance to work within a reputable organisation in the Financial Services industry. This is an exciting opportunity for a skilled Deputy Head of Operations to advance their career in Banking & Financial Services. If this role aligns with your expertise, we encourage you to apply today. PLEASE NOTE NO VISA SPONSORSHIP
Feb 24, 2026
Full time
Immediate permanent role based in City of London location. Deputy Head of Operations role, Asian bank, City of London. About Our Client This position is with a large organisation within the Financial Services industry, focusing on Banking & Financial Services. The company is well-established and offers excellent opportunities for professional growth and career progression. Job Description To support the Head of Operations and Deputy General Manager covering execution of multiple banking products and operational processes including but not limited to: Domestic and International Payments; Bilateral and Syndicated Loans Administration; Treasury vanilla and Derivative product settlements; Data Quality; Trade Finance Operations; Correspondent Banking; Customer Support; Reconciliations; Transaction Reporting and Custodian service. To manage a team of Operations/Assistant Managers & Operations Officers covering execution of multiple wholesale banking products and operational processes. Including the ongoing development of the staff through the cross training of staff across all day-to-day functions, the systems used within Operations and to provide training opportunities in new products and system enhancements. In addition to the Banking, Clearing & Treasury Operations, the role holder will also lead the delivery of the custodian service processes and execution to support the business and customers whilst maintaining close to zero operational risk losses. As a SMF delegated individual, this role holder will have day to day oversight of the CASS regulatory related matters. To provide support/collaboration for other 2LoD functions such as Compliance, Finance Risk and Project Management around BAU and Bank wide initiatives. To maintain a strong control framework within the Department. General day-to-day management of the Operations team. Working with the staff to agree training development plans to ensure knowledge transfer across both products, processes and systems used within the Department. Working with the Managers to ensure continuous review of the existing processes and procedures with specific focus on the manual processes and system initiatives to improve system functionality to remove potential operational risk. Promote good relationships and rapport by continued liaison/regular meetings with Internal Stakeholders, including Front Office, Finance and Compliance. Lead on business wide initiatives through project deployment including submission of BRD's, UAT and successful implementation. Responsibility for the review and testing of the Team's Business Continuity Plan, ensuring adequate system access and resource deployment for regular testing and during periods of disaster recovery. Oversee the production of Monthly Management Information. Oversee the work undertaken for any Internal Audit, Finance and Compliance for Treasury product related issues. In charge of all the UK regulatory reporting including but not limited EMIR/MIFII/SFTR/SCV/SMMD/CASS. Preparing all reports to the governance committees. General Responsibility for the day-to-day identification, ownership and management of conduct risk and controls through the continuing development and implementation of the Bank's conduct risk framework processes. This includes the internal control processes designed to identify, assess and manage conduct risk, the execution of activities as intended and the identification, reporting and escalation/remediation of inadequate processes and control breaks. On a proactive basis, liaise with and seek guidance from the Second Line of Defence for policy and process queries. Complete all training provided by Compliance, Risk and IT and other departments as necessary in a timely manner. Read and understand the Risk Management & Compliance framework (and the policies referenced therein) and the UK Staff Handbook. Identify, report and elevate material risk events, including conduct risk events and conflicts of interest, or losses to the Head of Department. Proper use of the Bank's IT systems and data, particularly personal data, in accordance with the IT Security Policy and the Data Protection Policy and any applicable departmental procedures. Adherence to staff handbook, company policies, rules and regulations as changed from time to time and to the core values, behaviours (e.g., Code of Conduct) at all times. The Successful Applicant Tertiary qualified with Bachelors or Masters degree. Minimum of 3-5 years in similar role in UK. Prior team management. Subject matter expert in Treasury, Clearing, Corporate Banking products with experience in Custodian business and services. Demonstrate a clear understanding of Product knowledge and Operations processes across Treasury, Clearing, Corporate Banking & Custodial business. Experience gained in a similar type and scale of Corporate banking environment is critical. Hands on experience of operational / MO processes. Understanding of regulatory impact on all operational processes. Must be competent in SWIFT; Treasury booking and settlement systems (e.g. OPICS) NGS and related operation system knowledge. Exposure to professional project management processes is advantageous. Understanding of the wider processes such as collateral management in lending and Treasury, including CSA's, netting and ISDA documentation an advantage. What's on Offer Competitive salary ranging from £90,000 to £120,000 per annum. 5 Days in the office. Free daily lunch provided. Comprehensive benefits package. Permanent position offering stability and growth opportunities. City of London location. Chance to work within a reputable organisation in the Financial Services industry. This is an exciting opportunity for a skilled Deputy Head of Operations to advance their career in Banking & Financial Services. If this role aligns with your expertise, we encourage you to apply today. PLEASE NOTE NO VISA SPONSORSHIP
Location: Leicester Type: Permanent Industry: Ladieswear Job Ref: TGM2244 A fantastic opportunity for a Supply Chain Manager to join a premium Online Ladies fastest growing Fashion brand. The ideal candidate will have experience in a similar role in fashion or clothing. You will be at the heart of our global supply chain, leading sourcing strategy, building strong supplier partnerships, and ensuring products flow efficiently from concept to customer. Looking for a proactive, analytical and strategic professional with a strong understanding of product and product development, and the ability to lead and coordinate projects across multiple internal teams and external partners. You will be detail-oriented, able to drive compliance, champion sustainability, optimise logistics, and innovate across packaging and supply chain processes. Immediate Start Available The role: To lead and manage the supply chain function, including buying/procurement, materials planning, inventory management, logistics and supplier relationship development. The Supply Chain manager will ensure continuity of supply, optimise costs, support production targets, and contribute to business efficiency and sustainability. Manage inventory, space, system accuracy, processes and costs. Develop and implement supply chain strategy aligned with production and business goals Collaborate with cross-functional teams including production, sales, finance and Warehouse/fulfilment in line with the total ownership of the end-to-end Supply Chain. Source, select, and negotiate with suppliers, ensuring value for money, quality and reliability on an annual basis for production materials. Manage supplier performance through KPI's, audits and regular reviews. Develop and report relevant KPI's to measure, monitor and analyse supply chain performance. Monitor inventory cycle counts to ensure stock file accuracy. Mitigate supply risks and develop contingency plans Develop and maintain optimal inventory levels to support production schedules, maintaining and updating costs, MOQ's, Lead times and all other purchasing related data on Syspro (master data). Oversee the use of MRP use and activities Monitor and improve stock accuracy and reduce working capital. Prepare inventory reports and coordinate with departments with the aim of reducing / removing > 4 months zero usage Prepare spend, past dues and inventory reports, analysing the data as well as proposing and effecting corrective actions to ensure continuous improvement information. Manage inbound and outbound logistics to ensure timely delivery of materials and finished goods. Work with 3PL providers and transport companies to optimise delivery performance and cost. Responsible for end-to-end associated administration, including raising PO's, arrangement of LC's and management of all associated paperwork whilst orders are in progress and resolving invoice queries. Investigate variances and put corrective actions in place where appropriate. Skills Required: 5+ years' experience in sourcing, buying, supply chain, operations, or compliance within the fashion industry. Proven success in developing and delivering sourcing strategies. A deep understanding of global sourcing principles and sustainability practices. Confident in managing supplier relationships across cultures and markets. Analytical, detail-driven, logical and proactive, you turn data into smart, actionable solutions. A great communicator who can influence, collaborate, and bring people with you. Highly skilled in Excel and PowerPoint; experience with ERP or PLM systems and traceability databases is a plus. Line management experience Strong organisational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment. UK and international travel is an essential requirement of the role. A true fashion lover with an eye for quality, product, and innovation.
Feb 24, 2026
Full time
Location: Leicester Type: Permanent Industry: Ladieswear Job Ref: TGM2244 A fantastic opportunity for a Supply Chain Manager to join a premium Online Ladies fastest growing Fashion brand. The ideal candidate will have experience in a similar role in fashion or clothing. You will be at the heart of our global supply chain, leading sourcing strategy, building strong supplier partnerships, and ensuring products flow efficiently from concept to customer. Looking for a proactive, analytical and strategic professional with a strong understanding of product and product development, and the ability to lead and coordinate projects across multiple internal teams and external partners. You will be detail-oriented, able to drive compliance, champion sustainability, optimise logistics, and innovate across packaging and supply chain processes. Immediate Start Available The role: To lead and manage the supply chain function, including buying/procurement, materials planning, inventory management, logistics and supplier relationship development. The Supply Chain manager will ensure continuity of supply, optimise costs, support production targets, and contribute to business efficiency and sustainability. Manage inventory, space, system accuracy, processes and costs. Develop and implement supply chain strategy aligned with production and business goals Collaborate with cross-functional teams including production, sales, finance and Warehouse/fulfilment in line with the total ownership of the end-to-end Supply Chain. Source, select, and negotiate with suppliers, ensuring value for money, quality and reliability on an annual basis for production materials. Manage supplier performance through KPI's, audits and regular reviews. Develop and report relevant KPI's to measure, monitor and analyse supply chain performance. Monitor inventory cycle counts to ensure stock file accuracy. Mitigate supply risks and develop contingency plans Develop and maintain optimal inventory levels to support production schedules, maintaining and updating costs, MOQ's, Lead times and all other purchasing related data on Syspro (master data). Oversee the use of MRP use and activities Monitor and improve stock accuracy and reduce working capital. Prepare inventory reports and coordinate with departments with the aim of reducing / removing > 4 months zero usage Prepare spend, past dues and inventory reports, analysing the data as well as proposing and effecting corrective actions to ensure continuous improvement information. Manage inbound and outbound logistics to ensure timely delivery of materials and finished goods. Work with 3PL providers and transport companies to optimise delivery performance and cost. Responsible for end-to-end associated administration, including raising PO's, arrangement of LC's and management of all associated paperwork whilst orders are in progress and resolving invoice queries. Investigate variances and put corrective actions in place where appropriate. Skills Required: 5+ years' experience in sourcing, buying, supply chain, operations, or compliance within the fashion industry. Proven success in developing and delivering sourcing strategies. A deep understanding of global sourcing principles and sustainability practices. Confident in managing supplier relationships across cultures and markets. Analytical, detail-driven, logical and proactive, you turn data into smart, actionable solutions. A great communicator who can influence, collaborate, and bring people with you. Highly skilled in Excel and PowerPoint; experience with ERP or PLM systems and traceability databases is a plus. Line management experience Strong organisational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment. UK and international travel is an essential requirement of the role. A true fashion lover with an eye for quality, product, and innovation.
Role: Product Manager - Content Management Lifecycle Contract: Full Time Location: London (Hybrid) Hours: 37.5 hours Position Overview: We are seeking a strategic and detail-oriented Product Manager to join one of our large program teams within technology at base. This hybrid role combines the strategic vision of a product manager, the analytical mindset of a business analyst, and the technical understanding of a product owner. Your primary focus will be on streamlining operations pertaining to content lifecycle and master data management within the overall media supply chains, with particular focus on rights management and content insights. You will work closely with cross-functional teams to ensure that our systems accurately capture, manage, and utilize master data (including title, rights, and assets) to drive operational efficiency, monetization, and compliance. Key Responsibilities: Product Ownership Support: Client-facing role, driving roadmap and gathering requirements ensuring execution of product rollout that aligns with business goals and company strategy. Translate stakeholder needs into user stories, process diagrams, acceptance criteria, and technical specs Requirements Gathering: Lead discovery sessions with legal, business affairs, content operations, global rights operations, finance and technology teams to gather and document business and system requirements Content Lifecycle Understanding: Analyze the rights and restrictions associated with content throughout its lifecycle - from acquisition, production, and distribution to archiving and monetization Rights Management Systems: Act as the subject matter expert (SME) on rights systems (e.g., Rightsline, or custom platforms), supporting enhancements and integrations with other enterprise systems. Monitor industry trends, competitor performance, and audience preferences to support media product innovation Workflow Optimization: Identify and propose improvements to workflows that handle rights data, ensuring accurate and timely metadata entry, validation, and reporting Data Analysis: Analyze large data sets related to content usage and rights to identify trends, gaps, and opportunities for automation or efficiency Stakeholder Collaboration: Bridge communication between technical teams, and client teams to translate needs into actionable features and insights Testing & Validation: Support UAT, system validations, and quality checks to ensure new features or fixes meet business requirements Documentation: Create clear, detailed documentation including process flows, use cases, user stories, and training materials AI: Champion the use of AI and machine learning to automate time-consuming media processes - e.g., audience insights Monetization: Understanding of media monetization strategies (e.g., ad-based, subscription, licensing) Collaboration: Work closely with senior leadership to define KPIs and build comprehensive dashboards and reports that track performance across key business areas Market Research: Conduct competitive benchmarking, market research, and trend analysis to identify growth opportunities and areas for innovation Communication: Present insights and recommendations to executive leadership in a clear, strategic, and data-driven manner Required Skills & Experience: Experience: 7+ years in a hybrid Product Manager, Product Owner, or Business Analyst role, ideally within the media, entertainment, or content production/distribution industries Domain Expertise: In-depth knowledge of global Content Rights Management processes and systems; understanding of content licensing, territorial rights, exclusivity, and windows and clearances and releases processes for tracking rights against art/music/sfx/appearances etc. Technical Acumen: Experience with rights management systems and data platforms; comfortable navigating APIs, databases, and workflow automation tools Analytical Thinking: Ability to translate complex legal and business concepts into actionable product requirements Agile and waterfall Product Development: Familiarity with Agile and waterfall methodologies, backlog management, user story creation, and sprint planning Communication: Excellent verbal and written communication skills; able to interface with both technical and non-technical stakeholders Tools: Proficient in tools such as JIRA, Confluence, Tableau/PowerBI, SQL, and Excel; Familiarity with Rightsline or similar platforms Experience integrating global rights management into global "Digital" and social media platforms and endpoints (e.g. Facebook, Insta, Bluesky, X, other social media, etc.) Hands on experience with: AI-driven automation tools (e.g., transcription, localization, smart clip generation, recommendation engines) Rights & catalogue management systems (e.g., Rightsline) Social media publishing platforms with AI scheduling, optimization, and analytics Clipping and promo tools Post-production platforms Previous experience with the process of integrating into specific enterprise systems like financial platforms and products, royalties, and contract systems for reporting and compliance Ensure seamless integration between MAM/DAM systems, scheduling tools, AI models, metadata pipelines, and streaming infrastructure Familiarity with media platforms (YouTube, TikTok, streaming services) and digital advertising metrics Proficiency with Agile tools like JIRA, Confluence, Figma, Airtable, and Lucidchart Understanding of cloud infrastructure, media file formats, and metadata standards is a plus Change management and transformation experience Preferred Qualifications Bachelor's degree in media, Computer Science, Business, or a related field. Advanced degrees or certifications in AI or media product development are a bonus Background in media law, intellectual property, or digital asset management (DAM) is a plus Certification in Product Management, Agile (Scrum/SAFe), or Business Analysis (CBAP, PMI-PBA) is desirable Familiarity with global regulators (OFCOM, FCC, etc) and global M&E legal review processes would be beneficial About base Cloud Native Media Services Reimagining workflows in the cloud base is on a mission to democratize cloud services for all businesses helping them to store, process and manage content at scale with integrated online media solutions. base's one provider model offers affordable cloud storage, media asset management, and media workflow integrations. Each solution includes tailored support strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure and efficiently index media files in one content hub. base provides award-winning cloud services to a range of clients across multiple industries, including global online video brands like LADbible Group, cutting-edge sports podcasts such as High Performance, and prestigious film and broadcast studios such as Twickenham Film Studios and Narrative Entertainment. The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company: We are bold. We are honest. We are empathetic. We are collaborative. We are curious. Application Process: Please submit your CV detailing your relevant experience to .
Feb 23, 2026
Full time
Role: Product Manager - Content Management Lifecycle Contract: Full Time Location: London (Hybrid) Hours: 37.5 hours Position Overview: We are seeking a strategic and detail-oriented Product Manager to join one of our large program teams within technology at base. This hybrid role combines the strategic vision of a product manager, the analytical mindset of a business analyst, and the technical understanding of a product owner. Your primary focus will be on streamlining operations pertaining to content lifecycle and master data management within the overall media supply chains, with particular focus on rights management and content insights. You will work closely with cross-functional teams to ensure that our systems accurately capture, manage, and utilize master data (including title, rights, and assets) to drive operational efficiency, monetization, and compliance. Key Responsibilities: Product Ownership Support: Client-facing role, driving roadmap and gathering requirements ensuring execution of product rollout that aligns with business goals and company strategy. Translate stakeholder needs into user stories, process diagrams, acceptance criteria, and technical specs Requirements Gathering: Lead discovery sessions with legal, business affairs, content operations, global rights operations, finance and technology teams to gather and document business and system requirements Content Lifecycle Understanding: Analyze the rights and restrictions associated with content throughout its lifecycle - from acquisition, production, and distribution to archiving and monetization Rights Management Systems: Act as the subject matter expert (SME) on rights systems (e.g., Rightsline, or custom platforms), supporting enhancements and integrations with other enterprise systems. Monitor industry trends, competitor performance, and audience preferences to support media product innovation Workflow Optimization: Identify and propose improvements to workflows that handle rights data, ensuring accurate and timely metadata entry, validation, and reporting Data Analysis: Analyze large data sets related to content usage and rights to identify trends, gaps, and opportunities for automation or efficiency Stakeholder Collaboration: Bridge communication between technical teams, and client teams to translate needs into actionable features and insights Testing & Validation: Support UAT, system validations, and quality checks to ensure new features or fixes meet business requirements Documentation: Create clear, detailed documentation including process flows, use cases, user stories, and training materials AI: Champion the use of AI and machine learning to automate time-consuming media processes - e.g., audience insights Monetization: Understanding of media monetization strategies (e.g., ad-based, subscription, licensing) Collaboration: Work closely with senior leadership to define KPIs and build comprehensive dashboards and reports that track performance across key business areas Market Research: Conduct competitive benchmarking, market research, and trend analysis to identify growth opportunities and areas for innovation Communication: Present insights and recommendations to executive leadership in a clear, strategic, and data-driven manner Required Skills & Experience: Experience: 7+ years in a hybrid Product Manager, Product Owner, or Business Analyst role, ideally within the media, entertainment, or content production/distribution industries Domain Expertise: In-depth knowledge of global Content Rights Management processes and systems; understanding of content licensing, territorial rights, exclusivity, and windows and clearances and releases processes for tracking rights against art/music/sfx/appearances etc. Technical Acumen: Experience with rights management systems and data platforms; comfortable navigating APIs, databases, and workflow automation tools Analytical Thinking: Ability to translate complex legal and business concepts into actionable product requirements Agile and waterfall Product Development: Familiarity with Agile and waterfall methodologies, backlog management, user story creation, and sprint planning Communication: Excellent verbal and written communication skills; able to interface with both technical and non-technical stakeholders Tools: Proficient in tools such as JIRA, Confluence, Tableau/PowerBI, SQL, and Excel; Familiarity with Rightsline or similar platforms Experience integrating global rights management into global "Digital" and social media platforms and endpoints (e.g. Facebook, Insta, Bluesky, X, other social media, etc.) Hands on experience with: AI-driven automation tools (e.g., transcription, localization, smart clip generation, recommendation engines) Rights & catalogue management systems (e.g., Rightsline) Social media publishing platforms with AI scheduling, optimization, and analytics Clipping and promo tools Post-production platforms Previous experience with the process of integrating into specific enterprise systems like financial platforms and products, royalties, and contract systems for reporting and compliance Ensure seamless integration between MAM/DAM systems, scheduling tools, AI models, metadata pipelines, and streaming infrastructure Familiarity with media platforms (YouTube, TikTok, streaming services) and digital advertising metrics Proficiency with Agile tools like JIRA, Confluence, Figma, Airtable, and Lucidchart Understanding of cloud infrastructure, media file formats, and metadata standards is a plus Change management and transformation experience Preferred Qualifications Bachelor's degree in media, Computer Science, Business, or a related field. Advanced degrees or certifications in AI or media product development are a bonus Background in media law, intellectual property, or digital asset management (DAM) is a plus Certification in Product Management, Agile (Scrum/SAFe), or Business Analysis (CBAP, PMI-PBA) is desirable Familiarity with global regulators (OFCOM, FCC, etc) and global M&E legal review processes would be beneficial About base Cloud Native Media Services Reimagining workflows in the cloud base is on a mission to democratize cloud services for all businesses helping them to store, process and manage content at scale with integrated online media solutions. base's one provider model offers affordable cloud storage, media asset management, and media workflow integrations. Each solution includes tailored support strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure and efficiently index media files in one content hub. base provides award-winning cloud services to a range of clients across multiple industries, including global online video brands like LADbible Group, cutting-edge sports podcasts such as High Performance, and prestigious film and broadcast studios such as Twickenham Film Studios and Narrative Entertainment. The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company: We are bold. We are honest. We are empathetic. We are collaborative. We are curious. Application Process: Please submit your CV detailing your relevant experience to .
At Customer Resolutions, we're passionate about delivering a brilliant service. Every complaint is more than a challenge, it's an opportunity to learn, improve, and make things right for our customers. When something goes wrong, we put it right. And when we see an opportunity to prevent it happening again, we take it! As a Specialist Service Consultant, you'll play a vital role in shaping an exceptional experience for every customer. If you genuinely care about people, love listening, and thrive on solving problems, this could be the perfect role for you. We're looking for curious, confident individuals who can understand what has happened and work with customers to reach the right outcome - first time, every time. We are currently recruiting UK wide for our next induction dates of 16 th February and 9 th March. Although we are recruiting for our primary site locations, we would also welcome applications from talented colleagues who work remotely and require the support of a hybrid exception. See further details below. If you are internal and have experience handling complaints within the 3-business day process, we'd love to hear from you. The initial training will last 3 weeks.It's essential to ensure you are set up for success, so no time off will be permitted during this time. Whether you're new to Customer Resolutions or bring experience, this training is key to your development so this phase will include 4 face-to-face days per week at designated locations. Expenses will be covered if travel is required. Travel to one of our sites may also be required during your day-to-day role, but we'll always provide plenty of notice and will again cover any necessary expenses. Typical working hours for this role are 9am-5pm, Monday to Friday but we are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at one of our offices in London, Bournemouth, Swindon, Northampton, Sheffield, Wakefield or Dunfermline Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: From January 2026, all Nationwide colleagues will benefit from private medical insurance A highly competitive pensionto help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death. Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. Once we've received your application successfully, we will invite you to the first stage; our online assessments! Within a few hours you'll receive a link to your unique candidate hub - here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments - all focussed around what's important to us in a member facing role at Nationwide. In your candidate hub you'll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it's like to work here at Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Banking - but fairer, more rewarding, and for the good of society What you'll be doing This is an agile role within Customer Resolutions, meaning you'll support different areas of Operations as needed. While your primary focus will be Complaints Handling, you may also work in areas such as Training & Competency or Customer Data Operations. In Complaints Operations, listening is at the heart of what we do. You'll handle complaints received through multiple channels, phone, webchat, or in branch and take ownership of resolving them. That means speaking to the customer, investigating the issue, understanding the customer's experience, and making fair, informed decisions. Some conversations may be challenging, but you'll receive excellent training and support to help you succeed. You'll manage your own worklist, prioritising effectively to meet regulatory timescales. With multiple cases on the go, strong organisational skills are essential. We encourage you to share ideas and help shape the future of our service. When you spot something that could be improved, your voice matters. About you As a minimum requirement you'll have: Proven experience in assessing customer needs, interpreting policy, and making informed decisions The ability to support colleagues with complex queries Experience of financial services complaint handling, or complaint handling in another regulated industry Strong customer service, telephony, administrative, and IT skills Outstanding communication skills, written and verbal, with the ability to handle sensitive situations and provide clear guidance Experience thriving in a fast-paced, changing environment Excellent planning and organisational skills to manage multiple priorities Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight- We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better- We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done- We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1485 Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 38 Carver Street, Sheffield, West Yorkshire, S1 4FS, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 1st Floor Kings Park Rd, Northampton, Northamptonshire, NN3 6NW, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB
Feb 23, 2026
Full time
At Customer Resolutions, we're passionate about delivering a brilliant service. Every complaint is more than a challenge, it's an opportunity to learn, improve, and make things right for our customers. When something goes wrong, we put it right. And when we see an opportunity to prevent it happening again, we take it! As a Specialist Service Consultant, you'll play a vital role in shaping an exceptional experience for every customer. If you genuinely care about people, love listening, and thrive on solving problems, this could be the perfect role for you. We're looking for curious, confident individuals who can understand what has happened and work with customers to reach the right outcome - first time, every time. We are currently recruiting UK wide for our next induction dates of 16 th February and 9 th March. Although we are recruiting for our primary site locations, we would also welcome applications from talented colleagues who work remotely and require the support of a hybrid exception. See further details below. If you are internal and have experience handling complaints within the 3-business day process, we'd love to hear from you. The initial training will last 3 weeks.It's essential to ensure you are set up for success, so no time off will be permitted during this time. Whether you're new to Customer Resolutions or bring experience, this training is key to your development so this phase will include 4 face-to-face days per week at designated locations. Expenses will be covered if travel is required. Travel to one of our sites may also be required during your day-to-day role, but we'll always provide plenty of notice and will again cover any necessary expenses. Typical working hours for this role are 9am-5pm, Monday to Friday but we are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at one of our offices in London, Bournemouth, Swindon, Northampton, Sheffield, Wakefield or Dunfermline Whilst these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: From January 2026, all Nationwide colleagues will benefit from private medical insurance A highly competitive pensionto help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death. Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. Once we've received your application successfully, we will invite you to the first stage; our online assessments! Within a few hours you'll receive a link to your unique candidate hub - here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments - all focussed around what's important to us in a member facing role at Nationwide. In your candidate hub you'll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it's like to work here at Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Banking - but fairer, more rewarding, and for the good of society What you'll be doing This is an agile role within Customer Resolutions, meaning you'll support different areas of Operations as needed. While your primary focus will be Complaints Handling, you may also work in areas such as Training & Competency or Customer Data Operations. In Complaints Operations, listening is at the heart of what we do. You'll handle complaints received through multiple channels, phone, webchat, or in branch and take ownership of resolving them. That means speaking to the customer, investigating the issue, understanding the customer's experience, and making fair, informed decisions. Some conversations may be challenging, but you'll receive excellent training and support to help you succeed. You'll manage your own worklist, prioritising effectively to meet regulatory timescales. With multiple cases on the go, strong organisational skills are essential. We encourage you to share ideas and help shape the future of our service. When you spot something that could be improved, your voice matters. About you As a minimum requirement you'll have: Proven experience in assessing customer needs, interpreting policy, and making informed decisions The ability to support colleagues with complex queries Experience of financial services complaint handling, or complaint handling in another regulated industry Strong customer service, telephony, administrative, and IT skills Outstanding communication skills, written and verbal, with the ability to handle sensitive situations and provide clear guidance Experience thriving in a fast-paced, changing environment Excellent planning and organisational skills to manage multiple priorities Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight- We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better- We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done- We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1485 Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 38 Carver Street, Sheffield, West Yorkshire, S1 4FS, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 1st Floor Kings Park Rd, Northampton, Northamptonshire, NN3 6NW, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB
Head of Service Delivery - Finance Operations Swindon, Wiltshire, United Kingdom Newport, United Kingdom Billingham, County Durham, United Kingdom Job Description Head of Service Delivery - Finance Operations x2 Swindon, Newport, or Stockton-on-Tees - flexible and hybrid working options We are in an exciting period of transformation that will shape the future of shared services across government. Through the introduction of new technology platforms, service lines and clients, we are expanding both the scale and sophistication of what we do. This includes transitioning to a multi-ERP platform organisation, onboarding new government clients and reimagining how we deliver services to provide a seamless and digital-first customer experience. During this period of transformation, the role will evolve to include the delivery of our service to other clients, both existing and/or new. These roles are some of the exciting openings we have for experienced professionals who can bring proven service knowledge and experience, coupled with a passion to help to shape the future of our organisation. Key responsibilities The roles will cover two separate elements, the first will focus on Finance Operations and is accountable for the end-to-end delivery of core financial transaction services including Purchase to pay, Cash Management and Forecasting, Accounts Receivable, Grants Administration Expenses and supplier and customer master data. The second will focus on Financial Decision Support, Reporting & Control and is accountable for the end-to-end delivery of financial management reporting, planning and control services we provide to our clients across our multi-platform shared services environment. The role ensures timely and accurate financial close, robust reconciliations and high-quality management information that supports evidence-based decision-making across client organisations. Both roles will involve partnering with clients, Heads of Profession and Global Process Owners, and will define end to end service requirements and standards. This includes the optimisation of processes by the embedding of continuous improvements, the realisation of benefits and driving performance to ensure a consistent and high-quality experience across client organisations. Duties will include, but are not limited to, the following: Set the strategic performance direction and throughput targets for Finance Operations, ensuring delivery against SLAs and cost to serve targets Approve and oversee the implementation and application of policies and maintain controls, reconciliations and tax treatments to uphold compliance and assurance standards and audit readiness Shape Accounts Payable, Accounts Receivable, Expenses and Cash Management routines to government and industry best practice to ensure outstanding service standards OR Shaping planning and forecasting cycles to enable accurate and timely decision-making, as well as have lead responsibility for obtaining and managing funding for change and continuous improvement activity for their specific service, ensuring resources are appropriately charged. Improve master data governance and stewardship to minimise duplication and reduce operational error opportunity Work with other Service Delivery Heads to ensure that the overall finance end-to end process is considered Collaborate with the Head of Profession to ensure effective scheduling, workforce and capacity planning to meet cut-off dates and handle demand peaks Partner with Clients, Heads of Profession and Global Process Owners to uphold standards and improve data quality, ensuring service processes and SOPs are reviewed, enhanced and maintained, with any significant change to process/service agreed with GPOs Oversee activities within the tiered service delivery model, ensuring a move to self-serve and effective triage and resolution Monitor and report on service metrics, identifying trends and opportunities for improvement To be considered for the role, you will need the following, depending on your preferred option: Demonstrated leadership of managers, with a focus on matrix resourcing, coaching, performance and quality assurance Any prior experience of Workday would be distinctly advantageous Proven expertise in financial reporting, control and planning within a shared services or complex organisational environment Ideally a qualified accountant (ACCA, CIMA) or possessing extensive relevant work experience Knowledgeable accounting background in financial consolidation and financial standards Understanding of reconciliations, journals, period close processes and audit liaison requirements Strong management information and analytics literacy, including performance frameworks and variance analysis Knowledge of ERP financial processes, data model and governance structures Experience managing budgets, tracking benefits and optimising cost-to-serve performance For the Finance Operations role: Strong experience in Accounts Payable, Accounts Receivable, Billing, Cash Management and Expenses operations, ideally AAT qualified Understanding of VAT, tax treatment and financial control frameworks within the public sector or large organisations Familiarity with ERP Finance processes, including data quality, matching and exception handling concepts Proven ability to drive continuous improvement For additional information and a confidential discussion please contact our Recruitment Team on . Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
Feb 23, 2026
Full time
Head of Service Delivery - Finance Operations Swindon, Wiltshire, United Kingdom Newport, United Kingdom Billingham, County Durham, United Kingdom Job Description Head of Service Delivery - Finance Operations x2 Swindon, Newport, or Stockton-on-Tees - flexible and hybrid working options We are in an exciting period of transformation that will shape the future of shared services across government. Through the introduction of new technology platforms, service lines and clients, we are expanding both the scale and sophistication of what we do. This includes transitioning to a multi-ERP platform organisation, onboarding new government clients and reimagining how we deliver services to provide a seamless and digital-first customer experience. During this period of transformation, the role will evolve to include the delivery of our service to other clients, both existing and/or new. These roles are some of the exciting openings we have for experienced professionals who can bring proven service knowledge and experience, coupled with a passion to help to shape the future of our organisation. Key responsibilities The roles will cover two separate elements, the first will focus on Finance Operations and is accountable for the end-to-end delivery of core financial transaction services including Purchase to pay, Cash Management and Forecasting, Accounts Receivable, Grants Administration Expenses and supplier and customer master data. The second will focus on Financial Decision Support, Reporting & Control and is accountable for the end-to-end delivery of financial management reporting, planning and control services we provide to our clients across our multi-platform shared services environment. The role ensures timely and accurate financial close, robust reconciliations and high-quality management information that supports evidence-based decision-making across client organisations. Both roles will involve partnering with clients, Heads of Profession and Global Process Owners, and will define end to end service requirements and standards. This includes the optimisation of processes by the embedding of continuous improvements, the realisation of benefits and driving performance to ensure a consistent and high-quality experience across client organisations. Duties will include, but are not limited to, the following: Set the strategic performance direction and throughput targets for Finance Operations, ensuring delivery against SLAs and cost to serve targets Approve and oversee the implementation and application of policies and maintain controls, reconciliations and tax treatments to uphold compliance and assurance standards and audit readiness Shape Accounts Payable, Accounts Receivable, Expenses and Cash Management routines to government and industry best practice to ensure outstanding service standards OR Shaping planning and forecasting cycles to enable accurate and timely decision-making, as well as have lead responsibility for obtaining and managing funding for change and continuous improvement activity for their specific service, ensuring resources are appropriately charged. Improve master data governance and stewardship to minimise duplication and reduce operational error opportunity Work with other Service Delivery Heads to ensure that the overall finance end-to end process is considered Collaborate with the Head of Profession to ensure effective scheduling, workforce and capacity planning to meet cut-off dates and handle demand peaks Partner with Clients, Heads of Profession and Global Process Owners to uphold standards and improve data quality, ensuring service processes and SOPs are reviewed, enhanced and maintained, with any significant change to process/service agreed with GPOs Oversee activities within the tiered service delivery model, ensuring a move to self-serve and effective triage and resolution Monitor and report on service metrics, identifying trends and opportunities for improvement To be considered for the role, you will need the following, depending on your preferred option: Demonstrated leadership of managers, with a focus on matrix resourcing, coaching, performance and quality assurance Any prior experience of Workday would be distinctly advantageous Proven expertise in financial reporting, control and planning within a shared services or complex organisational environment Ideally a qualified accountant (ACCA, CIMA) or possessing extensive relevant work experience Knowledgeable accounting background in financial consolidation and financial standards Understanding of reconciliations, journals, period close processes and audit liaison requirements Strong management information and analytics literacy, including performance frameworks and variance analysis Knowledge of ERP financial processes, data model and governance structures Experience managing budgets, tracking benefits and optimising cost-to-serve performance For the Finance Operations role: Strong experience in Accounts Payable, Accounts Receivable, Billing, Cash Management and Expenses operations, ideally AAT qualified Understanding of VAT, tax treatment and financial control frameworks within the public sector or large organisations Familiarity with ERP Finance processes, including data quality, matching and exception handling concepts Proven ability to drive continuous improvement For additional information and a confidential discussion please contact our Recruitment Team on . Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
The role will drive the business performance and support the customer experience through the development of food and beverage strategy and product ranges that deliver high levels of overall customer satisfaction in consistent taste, flavour, value for money and overall experience Client Details Well known QSR company that is rapidly growing Description Ensuring our menu evolves to suit customer needs, seeking out new opportunities to drive sales & profitability. Keeping abreast of developing food and beverage trends as they evolve and being ready to launch when the time is right Develop range churn led by customer insights to ensure they hold the customer interest and excitement within our key ranges. Collaborate with Marketing, Supply Chain, Finance and Operations to create briefs and direction for the food and beverage plan. New product introductions and Limited Time Offers (LTOs) should be developed in line with brand standards and local market needs - seasonal range introductions to be presented in a timely manner to achieve approval Critical path execution - ensuring products are available in a timely manner for launch. Take learnings from other International Markets with a view to transfer effective product development to the U.K. Collaborate with the Food QA & Technical manager to ensure that new menu items, Ops guides, and equipment required to launch a new product is approved. Supporting the on boarding of new suppliers into the network - work with supply chain management team to support them through the requirements of Master Terms and Condition and the needs of our third-party logistics partners. Management and support of supplier development sessions Assisting marketing with menu approval on product images, digital assets and delivery partners, checking calories and product descriptions are correct Conduct consumer panels and ingredient trials where necessary to gather data to support product launches Profile A successful F&B Manager should have: Bachelor's degree educated in Food Science Experience working in a product development department within drinks Experience in hospitality or food service sector preferred Understanding of HACCP and Level 3 qualified ideally Strong negotiation skills and track record demonstrating business cost savings through development Outstanding communication and interpersonal skills. Enthusiastic, positive, and ambitious. Ability to successfully work to and within deadlines Hands on experience of working in an operationally multi-site restaurant environment Experience of working within a cross-functional team Able to thrive in a fast-paced environment. Job Offer Competitive salary A car allowance to support your professional needs. 10% performance-based bonus to reward your contributions. Permanent role based in Egham, providing stability and career growth. Opportunity to work in the Leisure, Travel & Tourism industry with a focus on quality and service excellence. This is an excellent opportunity for a talented F&B Manager to make a significant impact. If you are ready to advance your career, we encourage you to apply today
Feb 23, 2026
Full time
The role will drive the business performance and support the customer experience through the development of food and beverage strategy and product ranges that deliver high levels of overall customer satisfaction in consistent taste, flavour, value for money and overall experience Client Details Well known QSR company that is rapidly growing Description Ensuring our menu evolves to suit customer needs, seeking out new opportunities to drive sales & profitability. Keeping abreast of developing food and beverage trends as they evolve and being ready to launch when the time is right Develop range churn led by customer insights to ensure they hold the customer interest and excitement within our key ranges. Collaborate with Marketing, Supply Chain, Finance and Operations to create briefs and direction for the food and beverage plan. New product introductions and Limited Time Offers (LTOs) should be developed in line with brand standards and local market needs - seasonal range introductions to be presented in a timely manner to achieve approval Critical path execution - ensuring products are available in a timely manner for launch. Take learnings from other International Markets with a view to transfer effective product development to the U.K. Collaborate with the Food QA & Technical manager to ensure that new menu items, Ops guides, and equipment required to launch a new product is approved. Supporting the on boarding of new suppliers into the network - work with supply chain management team to support them through the requirements of Master Terms and Condition and the needs of our third-party logistics partners. Management and support of supplier development sessions Assisting marketing with menu approval on product images, digital assets and delivery partners, checking calories and product descriptions are correct Conduct consumer panels and ingredient trials where necessary to gather data to support product launches Profile A successful F&B Manager should have: Bachelor's degree educated in Food Science Experience working in a product development department within drinks Experience in hospitality or food service sector preferred Understanding of HACCP and Level 3 qualified ideally Strong negotiation skills and track record demonstrating business cost savings through development Outstanding communication and interpersonal skills. Enthusiastic, positive, and ambitious. Ability to successfully work to and within deadlines Hands on experience of working in an operationally multi-site restaurant environment Experience of working within a cross-functional team Able to thrive in a fast-paced environment. Job Offer Competitive salary A car allowance to support your professional needs. 10% performance-based bonus to reward your contributions. Permanent role based in Egham, providing stability and career growth. Opportunity to work in the Leisure, Travel & Tourism industry with a focus on quality and service excellence. This is an excellent opportunity for a talented F&B Manager to make a significant impact. If you are ready to advance your career, we encourage you to apply today
Responsible for overseeing and managing the commissioning process, which is a critical phase in the construction and deployment of data centre facilities. This ensure that the data centre is constructed and equipped according to the design specifications, industry standards, and regulations. Job Summary Mission & Responsibilities Overall accountability for the commissioning strategy to meet the Delivery requirements of projects from design through to RFS/operate. Lead and develop a team of Commissioning Managers across EMEA, ensuring they have the tools and knowledge to meet project deliverables. Manage and prioritise multiple projects globally, deal with and make decisions on conflicting priorities. Collaborate with Project Directors & Regional Heads of Delivery on requirements within each region ensuring the standardised approach is suitable and adopted for each region. Accountable for budgets, procurement, contracts and change orders for external Commissioning Agents. Take considered risk-based decisions with incomplete and/or ambiguous data. Be able to deal with uncertainty. Inputs into report formats and information requirement for timely reporting and management for decision making by various reporting structures Accountable for the Colt DCS Global Commissioning standards. So as to ensure they cover all requirements. Where required advise on deviations for customer agreements - conduct gap analysis Develop and maintain strong relationships with senior customer stakeholders. Work with them to understand their requirements and give them confidence as to Colt DCS's Cx capability. Be a point of escalation for projects with all stakeholders as may be required including consultants, contractors and end user Liaise with other internal stakeholders such as Transition and Operations to ensure they understand the outcomes from the commissioning process Input into relevant contract documentation both technical and non-technical Ensure that the Commissioning team reviews engineering, design & delivery documents so that the commissioning & start-up requirements are accounted for in the design. This must balance time, cost and quality. Works with and assists Vendor representatives as may be required Attend performance tests as required Assists the Project Manager in contacts with Client representatives for the handover of the plant. Ensures the preparation of final reports and certificates are available in line with internal processes Reviews and holds specific risk management meetings associated with commissioning Works with the Delivery team to assist in understanding construction works and their relationship with commissioning works Ensure all Commissioning related meetings and workshops. Convening and chairing regular Commissioning team meetings and progress review meetings; recording all actions, decisions etc. Ensuring the project is accepted into operation by the DCS Operations team with formal sign off. Managing the lessons learnt register during the entire project lifecycle and the lessons learnt activity after project completion. Manage commissioning resources on projects and ensure no gaps through the programme Conduct and report audits through the projects to ensure compliance with agreed strategy and requirements Review efficiency processes and ensure works are delivered with time and cost efficiencies Input into designs, Global Reference Design and Basis of Design to ensure Commissionability is considered Ensure all activities meet governance requirements and other internal policies Provide issue management support as required for related activities Job Description Relationships & Key Contacts Internally - Peers, Regional Heads, Design & Engineering, PMO, Development team, sales + marketing, Operations & Transition. Customer management including reporting and meetings as required Development of other Commissioning Specialists under your management The skills and experience you would bring Experience of Delivering Construction projects preferably within the data centre industry Good knowledge of International best practice for health and safety Strong Technical knowledge of construction, & MEP in a Data Centre environment Senior Experience in Design & Build Contract delivery strategies Able to lead complex engineering issue identification and resolution Strong understand of of commissioning test scripts and levels of comissioning An in-depth understanding of the technical, procedural, contractual and commercial aspects of project delivery. Ability to apply due process and governance when managing complex projects from 'end-to-end' through all key stages from initiation to handover and closure. Ability to provide high quality and accurate reports. Experience in managing construction projects involving complex engineering services installations. Experience of successfully delivering data centre projects involving working in live environments. Experience and understanding of procuring supply and construction contracts Experience of managing local and remotely based collaborative, multi-disciplinary teams. Experience in managing customers and their fit out works Methodical and highly organised English speaking - Native or fluent Skills Building and Managing Teams Supervisory Leadership Engineering Standards and Procedures Education A degree preferably in a technical discipline or relevant industry experience. Masters degree optional Job Segment: Data Center, Risk Management, Procurement, Supply, Technology, Finance, Operations
Feb 22, 2026
Full time
Responsible for overseeing and managing the commissioning process, which is a critical phase in the construction and deployment of data centre facilities. This ensure that the data centre is constructed and equipped according to the design specifications, industry standards, and regulations. Job Summary Mission & Responsibilities Overall accountability for the commissioning strategy to meet the Delivery requirements of projects from design through to RFS/operate. Lead and develop a team of Commissioning Managers across EMEA, ensuring they have the tools and knowledge to meet project deliverables. Manage and prioritise multiple projects globally, deal with and make decisions on conflicting priorities. Collaborate with Project Directors & Regional Heads of Delivery on requirements within each region ensuring the standardised approach is suitable and adopted for each region. Accountable for budgets, procurement, contracts and change orders for external Commissioning Agents. Take considered risk-based decisions with incomplete and/or ambiguous data. Be able to deal with uncertainty. Inputs into report formats and information requirement for timely reporting and management for decision making by various reporting structures Accountable for the Colt DCS Global Commissioning standards. So as to ensure they cover all requirements. Where required advise on deviations for customer agreements - conduct gap analysis Develop and maintain strong relationships with senior customer stakeholders. Work with them to understand their requirements and give them confidence as to Colt DCS's Cx capability. Be a point of escalation for projects with all stakeholders as may be required including consultants, contractors and end user Liaise with other internal stakeholders such as Transition and Operations to ensure they understand the outcomes from the commissioning process Input into relevant contract documentation both technical and non-technical Ensure that the Commissioning team reviews engineering, design & delivery documents so that the commissioning & start-up requirements are accounted for in the design. This must balance time, cost and quality. Works with and assists Vendor representatives as may be required Attend performance tests as required Assists the Project Manager in contacts with Client representatives for the handover of the plant. Ensures the preparation of final reports and certificates are available in line with internal processes Reviews and holds specific risk management meetings associated with commissioning Works with the Delivery team to assist in understanding construction works and their relationship with commissioning works Ensure all Commissioning related meetings and workshops. Convening and chairing regular Commissioning team meetings and progress review meetings; recording all actions, decisions etc. Ensuring the project is accepted into operation by the DCS Operations team with formal sign off. Managing the lessons learnt register during the entire project lifecycle and the lessons learnt activity after project completion. Manage commissioning resources on projects and ensure no gaps through the programme Conduct and report audits through the projects to ensure compliance with agreed strategy and requirements Review efficiency processes and ensure works are delivered with time and cost efficiencies Input into designs, Global Reference Design and Basis of Design to ensure Commissionability is considered Ensure all activities meet governance requirements and other internal policies Provide issue management support as required for related activities Job Description Relationships & Key Contacts Internally - Peers, Regional Heads, Design & Engineering, PMO, Development team, sales + marketing, Operations & Transition. Customer management including reporting and meetings as required Development of other Commissioning Specialists under your management The skills and experience you would bring Experience of Delivering Construction projects preferably within the data centre industry Good knowledge of International best practice for health and safety Strong Technical knowledge of construction, & MEP in a Data Centre environment Senior Experience in Design & Build Contract delivery strategies Able to lead complex engineering issue identification and resolution Strong understand of of commissioning test scripts and levels of comissioning An in-depth understanding of the technical, procedural, contractual and commercial aspects of project delivery. Ability to apply due process and governance when managing complex projects from 'end-to-end' through all key stages from initiation to handover and closure. Ability to provide high quality and accurate reports. Experience in managing construction projects involving complex engineering services installations. Experience of successfully delivering data centre projects involving working in live environments. Experience and understanding of procuring supply and construction contracts Experience of managing local and remotely based collaborative, multi-disciplinary teams. Experience in managing customers and their fit out works Methodical and highly organised English speaking - Native or fluent Skills Building and Managing Teams Supervisory Leadership Engineering Standards and Procedures Education A degree preferably in a technical discipline or relevant industry experience. Masters degree optional Job Segment: Data Center, Risk Management, Procurement, Supply, Technology, Finance, Operations
Head of Trading Operations Up to £90,000 plus great benefits (Work Level 4) Location: Manchester/Scunthorpe (hybrid working - typically three days per week spent at our Scunthorpe office, with at least one day every two weeks in Manchester) Co-op Wholesale is growing, and we're looking for people who want to lead what comes next. As our Head of Trading Operations, you'll lead the teams and processes that keep our Trading operations running smoothly and responsibly. You'll make sure we've got strong governance, clear controls, and the right ways of working in place so we can maintain accuracy, mitigate risks, and drive commercial value. In this role, you'll act as a key collaborator across multiple teams, giving everyone the structure, support, and confidence they need to deliver for our wholesale partners. From pricing and promotions to deal setup, reconciliation, reporting, and compliance, you'll be at the centre of how we trade - making sure everything we do is efficient, consistent, and commercially sound. Why this role matters We're building something big at Co-op Wholesale. With a refreshed structure and exciting plans ahead, we're creating new opportunities to strengthen our proposition for our independent retailers, key accounts, and a growing corporate client base. To do that, we need strong foundations based on clear governance and reliable processes. This is where you come in. This is your chance to bring new ideas to life and make a real impact. Be part of it. What you'll do Own and develop our governance framework, including delegations, approvals, and lifecycle controls Make sure all trading activity meets internal policies, legal requirements, and regulatory standards Oversee end-to-end operational delivery of pricing, agreements, and promotional activity Lead and develop teams to deliver accurate setup, strong controls, and consistently high standards Strengthen our promotional planning processes so offers are set up in the right way and delivered as planned Oversee commercial administration, including income governance, pricing governance, and master data assurance Identify and manage risks, using insight and lessons learned to drive improvements Line manage our Trading Support Manager and guide their development What you'll bring Experience as a Head of Trading Operations Experience in governance, compliance, or control frameworks A strong understanding of trading or complex commercial operations Knowledge of financial controls, settlements, pricing governance, and commercial reporting Strong problem-solving and analytical skills Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: A company car Private healthcare An annual bonus (based on personal and business performance) 28 days holiday (rising to 32 with service) plus bank holidays A pension with up to 10% employer contributions 30% discount on Co-op products and 10% off other brands Stream - early access to a percentage of your pay as you earn it Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 24/7 colleague support service Training and support for your development and career progression Cycle-to-work scheme A place you'll belong We're building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive. If you have a disability, we'll make reasonable adjustments to support you through the recruitment process. We're also proud to be part of the Disability Confident scheme - if you're disabled and you meet the minimum criteria for this job, we'll guarantee you an interview. Learn more about our recruitment process at Explore our commitments to diversity, inclusion and wellbeing at As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.
Feb 21, 2026
Full time
Head of Trading Operations Up to £90,000 plus great benefits (Work Level 4) Location: Manchester/Scunthorpe (hybrid working - typically three days per week spent at our Scunthorpe office, with at least one day every two weeks in Manchester) Co-op Wholesale is growing, and we're looking for people who want to lead what comes next. As our Head of Trading Operations, you'll lead the teams and processes that keep our Trading operations running smoothly and responsibly. You'll make sure we've got strong governance, clear controls, and the right ways of working in place so we can maintain accuracy, mitigate risks, and drive commercial value. In this role, you'll act as a key collaborator across multiple teams, giving everyone the structure, support, and confidence they need to deliver for our wholesale partners. From pricing and promotions to deal setup, reconciliation, reporting, and compliance, you'll be at the centre of how we trade - making sure everything we do is efficient, consistent, and commercially sound. Why this role matters We're building something big at Co-op Wholesale. With a refreshed structure and exciting plans ahead, we're creating new opportunities to strengthen our proposition for our independent retailers, key accounts, and a growing corporate client base. To do that, we need strong foundations based on clear governance and reliable processes. This is where you come in. This is your chance to bring new ideas to life and make a real impact. Be part of it. What you'll do Own and develop our governance framework, including delegations, approvals, and lifecycle controls Make sure all trading activity meets internal policies, legal requirements, and regulatory standards Oversee end-to-end operational delivery of pricing, agreements, and promotional activity Lead and develop teams to deliver accurate setup, strong controls, and consistently high standards Strengthen our promotional planning processes so offers are set up in the right way and delivered as planned Oversee commercial administration, including income governance, pricing governance, and master data assurance Identify and manage risks, using insight and lessons learned to drive improvements Line manage our Trading Support Manager and guide their development What you'll bring Experience as a Head of Trading Operations Experience in governance, compliance, or control frameworks A strong understanding of trading or complex commercial operations Knowledge of financial controls, settlements, pricing governance, and commercial reporting Strong problem-solving and analytical skills Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: A company car Private healthcare An annual bonus (based on personal and business performance) 28 days holiday (rising to 32 with service) plus bank holidays A pension with up to 10% employer contributions 30% discount on Co-op products and 10% off other brands Stream - early access to a percentage of your pay as you earn it Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 24/7 colleague support service Training and support for your development and career progression Cycle-to-work scheme A place you'll belong We're building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive. If you have a disability, we'll make reasonable adjustments to support you through the recruitment process. We're also proud to be part of the Disability Confident scheme - if you're disabled and you meet the minimum criteria for this job, we'll guarantee you an interview. Learn more about our recruitment process at Explore our commitments to diversity, inclusion and wellbeing at As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.
