Interim Resident Liaison / Engagement Officer East London (Aldgate East + local sites) £25 per hour Start: Early April Interviews: Next Week 3-4 days office/site-based We are currently supporting a housing organisation in East London to appoint an experienced Interim Resident Liaison / Engagement Officer for an immediate requirement starting in early April. This is a highly visible, resident-facing role where you will act as the key link between tenants, internal teams, and external stakeholders including the Fire Service. The Role You will be responsible for building strong relationships with residents across a small portfolio of housing sites located in Aldgate East, Mile End, Isle of Dogs, and Poplar . Key responsibilities include: Conducting door-to-door resident engagement ("door knocking") Acting as the primary point of contact for residents , addressing queries and concerns Liaising with Fire Service and other external partners Supporting communication around building safety and works programmes Maintaining accurate records and ensuring strong administrative oversight Providing a visible, proactive presence across multiple sites About You We're looking for someone who is confident, proactive, and highly organised, with a natural ability to engage with a wide range of residents. You will bring: Experience in a similar role such as: Resident Liaison Officer (RLO) Resident Engagement Officer Housing Engagement Officer Housing Liaison Officer Strong communication and interpersonal skills The confidence to work independently and "be on the ground" Excellent administrative and organisational ability A proactive, "on-the-ball" approach Desirable (not essential): Experience or knowledge of building safety / fire safety Additional Information Based out of an office near Aldgate East , with regular travel to nearby sites Portfolio concentrated across 3-4 local locations , making this a manageable patch Ideal for candidates based locally in East London Next Steps This is an urgent requirement , with interviews taking place next week and a start date in early April . If you are immediately available (or becoming available soon) and enjoy working in a fast-paced, resident-focused environment, we would love to hear from you. Contact David: (phone number removed) Email: (url removed)
Apr 04, 2026
Seasonal
Interim Resident Liaison / Engagement Officer East London (Aldgate East + local sites) £25 per hour Start: Early April Interviews: Next Week 3-4 days office/site-based We are currently supporting a housing organisation in East London to appoint an experienced Interim Resident Liaison / Engagement Officer for an immediate requirement starting in early April. This is a highly visible, resident-facing role where you will act as the key link between tenants, internal teams, and external stakeholders including the Fire Service. The Role You will be responsible for building strong relationships with residents across a small portfolio of housing sites located in Aldgate East, Mile End, Isle of Dogs, and Poplar . Key responsibilities include: Conducting door-to-door resident engagement ("door knocking") Acting as the primary point of contact for residents , addressing queries and concerns Liaising with Fire Service and other external partners Supporting communication around building safety and works programmes Maintaining accurate records and ensuring strong administrative oversight Providing a visible, proactive presence across multiple sites About You We're looking for someone who is confident, proactive, and highly organised, with a natural ability to engage with a wide range of residents. You will bring: Experience in a similar role such as: Resident Liaison Officer (RLO) Resident Engagement Officer Housing Engagement Officer Housing Liaison Officer Strong communication and interpersonal skills The confidence to work independently and "be on the ground" Excellent administrative and organisational ability A proactive, "on-the-ball" approach Desirable (not essential): Experience or knowledge of building safety / fire safety Additional Information Based out of an office near Aldgate East , with regular travel to nearby sites Portfolio concentrated across 3-4 local locations , making this a manageable patch Ideal for candidates based locally in East London Next Steps This is an urgent requirement , with interviews taking place next week and a start date in early April . If you are immediately available (or becoming available soon) and enjoy working in a fast-paced, resident-focused environment, we would love to hear from you. Contact David: (phone number removed) Email: (url removed)
The opportunity to work as this resident-managed housing organisation s first ever Head of Corporate Resources, making a real, visible difference in people s lives. Head of Corporate Resources the benefits of this role; Salary, full-time equivalent circa £80,000. 35 hours per week on average. Working remotely/ from-home 2 days per week office presence required three days per week. Main office based in London Bridge. 27 days holiday plus bank holidays. 2 Giveback days per year to volunteer in the local community. What your day-to-day could look like as a Head of Corporate Resources? Responsible for the Corporate Resources department including the Finance team especially, Digital Data and Technology Manager, Senior HR Business Partner, Business Services Apprentice and Policy and Performance Officer and Communications Manager. Strategic Leadership: Developing and implementing strategies for corporate resources that align with the overall organisational goals. Resource Management: Overseeing the allocation and utilisation of resources across various departments, ensuring optimal efficiency and cost-effectiveness. Team Management: Leading and motivating teams within the corporate resources functions, fostering a culture of high performance and continuous improvement. Financial Management: Managing budgets, financial reporting, and ensuring sound financial practices within the directorate. Operational Efficiency: Implementing and improving processes and systems to enhance the efficiency and effectiveness of corporate support services. Change Management: Leading and managing organisational changes within the corporate resources functions, ensuring smooth transitions and minimal disruption. Please note that the job description is current at the date shown above. In consultation with you, it is liable to variation by management to reflect or anticipate changes in/ or to the job. Immediate priorities; Delivering a high performing housing service which includes rent and service charge collection, repairs and tenancy management. Delivering major works. The reliability of a responsive repairs service and reducing void turnaround times. Building safety, especially regarding fire safety and dampness. Enabling more residents to engage in their decision-making, especially those who have not had a voice so far. Staff recruitment and retention. Supporting residents with the cost-of-living crisis and maintaining income collection. Improving use of technology to enhance their service delivery. About this organisation; One of Southwark s largest housing organisations, managing Please note that upon your request, we are happy to reveal the exact details of the organisation in confidence. What is the essential criteria that you must consider before applying to the Head of Corporate Resources position? Proven senior leadership experience in managing multi-disciplinary corporate services, including HR, finance, IT, and facilities management. A strong understanding of the housing sector, ideally with experience working in or alongside resident-led housing management organisations or social housing providers. Strategic thinking and planning abilities, with a track record of aligning corporate support functions to the needs of both the organisation and the communities it serves. Demonstrated experience in leading organisational change, improving operational efficiency, and embedding a culture of continuous improvement. Exceptional financial acumen, with experience managing complex budgets, financial reporting, and ensuring compliance with relevant housing and regulatory frameworks. Outstanding people management skills, with the ability to lead, inspire, and develop high-performing teams across diverse functions. Experience in risk management, governance, and implementing robust internal controls within a regulated environment. Strong interpersonal and stakeholder engagement skills, with the ability to collaborate effectively across resident boards, community partners, regulators, and staff. A relevant professional qualification or degree in business administration, finance, human resources, or a related field postgraduate or professional certifications desirable. Please note that there is a willingness to explore all applications, regardless of age, race, gender, religion, and/ or if you are looking to step-down or progress in your career. How you can apply for the Head of Corporate Resources vacancy? If this is of interest to you, simply click apply, and enter your details with an updated CV. Alternatively, you can directly contact, (phone number removed). If you are unsure, we can answer any questions that you may have. We welcome any recommendations that you may have after all, strong professionals tend to know strong professionals. Please note that Oyster s Finance team have other roles advertised via our website. We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.
Apr 03, 2026
Full time
The opportunity to work as this resident-managed housing organisation s first ever Head of Corporate Resources, making a real, visible difference in people s lives. Head of Corporate Resources the benefits of this role; Salary, full-time equivalent circa £80,000. 35 hours per week on average. Working remotely/ from-home 2 days per week office presence required three days per week. Main office based in London Bridge. 27 days holiday plus bank holidays. 2 Giveback days per year to volunteer in the local community. What your day-to-day could look like as a Head of Corporate Resources? Responsible for the Corporate Resources department including the Finance team especially, Digital Data and Technology Manager, Senior HR Business Partner, Business Services Apprentice and Policy and Performance Officer and Communications Manager. Strategic Leadership: Developing and implementing strategies for corporate resources that align with the overall organisational goals. Resource Management: Overseeing the allocation and utilisation of resources across various departments, ensuring optimal efficiency and cost-effectiveness. Team Management: Leading and motivating teams within the corporate resources functions, fostering a culture of high performance and continuous improvement. Financial Management: Managing budgets, financial reporting, and ensuring sound financial practices within the directorate. Operational Efficiency: Implementing and improving processes and systems to enhance the efficiency and effectiveness of corporate support services. Change Management: Leading and managing organisational changes within the corporate resources functions, ensuring smooth transitions and minimal disruption. Please note that the job description is current at the date shown above. In consultation with you, it is liable to variation by management to reflect or anticipate changes in/ or to the job. Immediate priorities; Delivering a high performing housing service which includes rent and service charge collection, repairs and tenancy management. Delivering major works. The reliability of a responsive repairs service and reducing void turnaround times. Building safety, especially regarding fire safety and dampness. Enabling more residents to engage in their decision-making, especially those who have not had a voice so far. Staff recruitment and retention. Supporting residents with the cost-of-living crisis and maintaining income collection. Improving use of technology to enhance their service delivery. About this organisation; One of Southwark s largest housing organisations, managing Please note that upon your request, we are happy to reveal the exact details of the organisation in confidence. What is the essential criteria that you must consider before applying to the Head of Corporate Resources position? Proven senior leadership experience in managing multi-disciplinary corporate services, including HR, finance, IT, and facilities management. A strong understanding of the housing sector, ideally with experience working in or alongside resident-led housing management organisations or social housing providers. Strategic thinking and planning abilities, with a track record of aligning corporate support functions to the needs of both the organisation and the communities it serves. Demonstrated experience in leading organisational change, improving operational efficiency, and embedding a culture of continuous improvement. Exceptional financial acumen, with experience managing complex budgets, financial reporting, and ensuring compliance with relevant housing and regulatory frameworks. Outstanding people management skills, with the ability to lead, inspire, and develop high-performing teams across diverse functions. Experience in risk management, governance, and implementing robust internal controls within a regulated environment. Strong interpersonal and stakeholder engagement skills, with the ability to collaborate effectively across resident boards, community partners, regulators, and staff. A relevant professional qualification or degree in business administration, finance, human resources, or a related field postgraduate or professional certifications desirable. Please note that there is a willingness to explore all applications, regardless of age, race, gender, religion, and/ or if you are looking to step-down or progress in your career. How you can apply for the Head of Corporate Resources vacancy? If this is of interest to you, simply click apply, and enter your details with an updated CV. Alternatively, you can directly contact, (phone number removed). If you are unsure, we can answer any questions that you may have. We welcome any recommendations that you may have after all, strong professionals tend to know strong professionals. Please note that Oyster s Finance team have other roles advertised via our website. We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.
ABOUT THE ROLE Hours of work: 22.5 hours per week (flexible hours) Salary: £28,998 FTE - £17,398.82(pro-rata) per year, plus London weighting (if applicable) Reports to: Head of Housing and Health and Safety Place of work: London or within commuting distance to one of their Communities. The role also involves some travel to other Communities UK-wide, and to national meetings Contract type: Permanent, Part-Time Closing date: Sunday, 12th April, at midnight Notes: Please note that visa sponsorship is not available for this role. You will need to hold the existing right to work in the UK to apply. Main purpose of the role This role is key to maintaining and promoting best practice in Health and Safety. The role will provide help and support to communities within their organisation, to ensure the organisation meets its legal and regulatory health and safety obligations across all housing services. The role is responsible for supporting the Head of Housing in developing, implementing, monitoring and continuously improving health and safety management systems within their communities and associated services. Key essential criteria Support Community Leaders and other responsible people within Communities to complete and maintain Health and Safety records Responsible for reviewing and auditing Health and Safety files to ensure they are accurate and up to date Work with community leaders to ensure fire risk assessment actions and recommendations are completed within recommended time scales Review and categorize COSHH assessments on Sharepoint in partnership with the health and safety leads This role is subject to an enhanced DBS criminal record check. Additional details about their organisation can be found on their website. Discover what makes them a rewarding place to work-explore their employee benefits. A full job description and person specification can be found in the recruitment pack. To apply, please submit your CV and answer the questions from their online application form. The closing date is: Sunday, 12th April, at midnight. They encourage you not to wait until the closing date to submit your application, as they may begin interviewing strong candidates before then. They also reserve the right to close the advert early if they receive enough suitable applications. Please also read their privacy notice for job applicants. REF-
Apr 02, 2026
Full time
ABOUT THE ROLE Hours of work: 22.5 hours per week (flexible hours) Salary: £28,998 FTE - £17,398.82(pro-rata) per year, plus London weighting (if applicable) Reports to: Head of Housing and Health and Safety Place of work: London or within commuting distance to one of their Communities. The role also involves some travel to other Communities UK-wide, and to national meetings Contract type: Permanent, Part-Time Closing date: Sunday, 12th April, at midnight Notes: Please note that visa sponsorship is not available for this role. You will need to hold the existing right to work in the UK to apply. Main purpose of the role This role is key to maintaining and promoting best practice in Health and Safety. The role will provide help and support to communities within their organisation, to ensure the organisation meets its legal and regulatory health and safety obligations across all housing services. The role is responsible for supporting the Head of Housing in developing, implementing, monitoring and continuously improving health and safety management systems within their communities and associated services. Key essential criteria Support Community Leaders and other responsible people within Communities to complete and maintain Health and Safety records Responsible for reviewing and auditing Health and Safety files to ensure they are accurate and up to date Work with community leaders to ensure fire risk assessment actions and recommendations are completed within recommended time scales Review and categorize COSHH assessments on Sharepoint in partnership with the health and safety leads This role is subject to an enhanced DBS criminal record check. Additional details about their organisation can be found on their website. Discover what makes them a rewarding place to work-explore their employee benefits. A full job description and person specification can be found in the recruitment pack. To apply, please submit your CV and answer the questions from their online application form. The closing date is: Sunday, 12th April, at midnight. They encourage you not to wait until the closing date to submit your application, as they may begin interviewing strong candidates before then. They also reserve the right to close the advert early if they receive enough suitable applications. Please also read their privacy notice for job applicants. REF-
To deliver an effective and customer-focused surveying service across the housing stock, ensuring properties are safe, compliant, and maintained to a high standard. The postholder will diagnose building defects, specify remedial works, manage contractors, and support planned and responsive maintenance programmes. Key Responsibilities Property Inspections & Surveys Carry out void inspections and responsive repair inspections across the housing portfolio. Diagnose building defects and identify appropriate remedial solutions. Prepare detailed schedules of work and technical specifications. Assess and prioritise health & safety risks (including damp and mould, structural issues, fire safety, and HHSRS hazards). Contract & Works Management Manage works from inspection through to completion, ensuring quality, value for money, and compliance with regulations. Monitor contractor performance, including site inspections and progress checks. Certify works completed and authorise payments in line with contract procedures. Support planned maintenance and capital works programmes. Compliance & Standards Ensure properties meet statutory and regulatory requirements, including: Housing Health and Safety Rating System (HHSRS) Decent Homes Standard Building Regulations Fire safety and asbestos management procedures Maintain accurate property and works records on housing management systems. Customer & Stakeholder Engagement Act as a technical point of contact for residents, colleagues, and contractors. Provide clear, professional advice to tenants regarding repairs and maintenance issues. Handle complaints and complex cases relating to property condition. Work collaboratively with housing officers, asset teams, and external partners. Person Specification Essential Experience working as a surveyor or inspector within social housing or local authority housing . Strong technical knowledge of domestic building construction and maintenance. Experience specifying and managing repair and maintenance works. Knowledge of relevant legislation and standards (e.g. HHSRS, Decent Homes, CDM Regulations). Ability to write clear technical reports and schedules of work. Strong customer service and communication skills. IT literate, with experience using property or repairs management systems. Full UK driving licence (or ability to travel independently). Desirable Relevant qualification (e.g. HNC/HND/Degree in Building Surveying, Construction, or similar). Membership of a professional body (e.g. CIOB, RICS, CABE). Experience of managing contractors and term maintenance contracts. Experience of working in occupied properties. Knowledge of asset management and planned investment programmes. Skills & Competencies Excellent problem-solving and diagnostic skills Ability to manage a varied workload and meet deadlines Strong attention to detail Confident decision-maker Professional and empathetic approach when dealing with residents Ability to work independently and as part of a team Working Conditions Site-based role with travel across housing stock Mix of office, home, and site working (depending on organisational policy) Occasional out-of-hours inspections may be required
Apr 01, 2026
Full time
To deliver an effective and customer-focused surveying service across the housing stock, ensuring properties are safe, compliant, and maintained to a high standard. The postholder will diagnose building defects, specify remedial works, manage contractors, and support planned and responsive maintenance programmes. Key Responsibilities Property Inspections & Surveys Carry out void inspections and responsive repair inspections across the housing portfolio. Diagnose building defects and identify appropriate remedial solutions. Prepare detailed schedules of work and technical specifications. Assess and prioritise health & safety risks (including damp and mould, structural issues, fire safety, and HHSRS hazards). Contract & Works Management Manage works from inspection through to completion, ensuring quality, value for money, and compliance with regulations. Monitor contractor performance, including site inspections and progress checks. Certify works completed and authorise payments in line with contract procedures. Support planned maintenance and capital works programmes. Compliance & Standards Ensure properties meet statutory and regulatory requirements, including: Housing Health and Safety Rating System (HHSRS) Decent Homes Standard Building Regulations Fire safety and asbestos management procedures Maintain accurate property and works records on housing management systems. Customer & Stakeholder Engagement Act as a technical point of contact for residents, colleagues, and contractors. Provide clear, professional advice to tenants regarding repairs and maintenance issues. Handle complaints and complex cases relating to property condition. Work collaboratively with housing officers, asset teams, and external partners. Person Specification Essential Experience working as a surveyor or inspector within social housing or local authority housing . Strong technical knowledge of domestic building construction and maintenance. Experience specifying and managing repair and maintenance works. Knowledge of relevant legislation and standards (e.g. HHSRS, Decent Homes, CDM Regulations). Ability to write clear technical reports and schedules of work. Strong customer service and communication skills. IT literate, with experience using property or repairs management systems. Full UK driving licence (or ability to travel independently). Desirable Relevant qualification (e.g. HNC/HND/Degree in Building Surveying, Construction, or similar). Membership of a professional body (e.g. CIOB, RICS, CABE). Experience of managing contractors and term maintenance contracts. Experience of working in occupied properties. Knowledge of asset management and planned investment programmes. Skills & Competencies Excellent problem-solving and diagnostic skills Ability to manage a varied workload and meet deadlines Strong attention to detail Confident decision-maker Professional and empathetic approach when dealing with residents Ability to work independently and as part of a team Working Conditions Site-based role with travel across housing stock Mix of office, home, and site working (depending on organisational policy) Occasional out-of-hours inspections may be required
Job Description: No Access Investigation Officer Location: Newham, East London Duration: 3 months initially, with the potential for extension Rate: 21.91 per hour PAYE / 28.57 per hour Umbrella Working Arrangements: Hybrid working with site visits required across the borough About the Role We are currently recruiting for a No Access Investigation Officer on behalf of our public sector client. This role plays a crucial part in ensuring statutory compliance and resident safety by coordinating access to council properties for essential inspections and maintenance. The successful candidate will manage a caseload of properties where access has been difficult to obtain, working directly with residents and internal teams to resolve issues and facilitate compliance works. Key Responsibilities Investigate and manage a caseload of no-access properties, including undertaking home visits and engaging with residents to gain access. Support statutory compliance by arranging and coordinating access for key inspections, including gas safety, electrical testing, fire safety checks, building safety visits, and damp & mould assessments. Escalate unresolved cases to the legal team, preparing witness statements, reports, and supporting documentation. Attend court where required. Identify and refer safeguarding concerns , working closely with internal safeguarding teams and external agencies to support vulnerable residents. Maintain accurate and detailed case records , ensuring all actions are logged and contributing to service performance monitoring and reporting. Candidate Requirements Experience working in housing, compliance, property services, tenancy management, or a similar environment. Strong communication and negotiation skills, particularly with vulnerable or disengaged residents. Ability to maintain accurate records and manage a busy caseload effectively. Understanding of statutory compliance requirements within social housing (desirable). Willingness to travel across the borough. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 01, 2026
Seasonal
Job Description: No Access Investigation Officer Location: Newham, East London Duration: 3 months initially, with the potential for extension Rate: 21.91 per hour PAYE / 28.57 per hour Umbrella Working Arrangements: Hybrid working with site visits required across the borough About the Role We are currently recruiting for a No Access Investigation Officer on behalf of our public sector client. This role plays a crucial part in ensuring statutory compliance and resident safety by coordinating access to council properties for essential inspections and maintenance. The successful candidate will manage a caseload of properties where access has been difficult to obtain, working directly with residents and internal teams to resolve issues and facilitate compliance works. Key Responsibilities Investigate and manage a caseload of no-access properties, including undertaking home visits and engaging with residents to gain access. Support statutory compliance by arranging and coordinating access for key inspections, including gas safety, electrical testing, fire safety checks, building safety visits, and damp & mould assessments. Escalate unresolved cases to the legal team, preparing witness statements, reports, and supporting documentation. Attend court where required. Identify and refer safeguarding concerns , working closely with internal safeguarding teams and external agencies to support vulnerable residents. Maintain accurate and detailed case records , ensuring all actions are logged and contributing to service performance monitoring and reporting. Candidate Requirements Experience working in housing, compliance, property services, tenancy management, or a similar environment. Strong communication and negotiation skills, particularly with vulnerable or disengaged residents. Ability to maintain accurate records and manage a busy caseload effectively. Understanding of statutory compliance requirements within social housing (desirable). Willingness to travel across the borough. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 01, 2026
Contractor
Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job Title: Housing Liaison Officer Location: Newham Rate: 21.91 Term: 3 months initially with the possibility of extension Are you passionate about making a difference in the community? Our client is seeking a dedicated Housing Liaison Officer to join their Resident Services team in Newham, London. This temporary role offers an exciting opportunity to support housing residents while ensuring compliance and fire safety. As a Housing Liaison Officer, you will: Engage with residents through various channels, face-to-face, phone, and email. Provide expert advice on fire safety and housing compliance. Facilitate resident meetings and coordinate site visits. Conduct property inspections to identify and resolve fire safety hazards. Assist vulnerable residents in sustaining tenancies and accessing support. Tenancy Audits What We're Looking For: Strong understanding of multi-tenure housing management. Experience in resident engagement, tenancy management, or fire safety. Excellent communication skills and a knack for problem-solving. Ability to work flexibly and effectively within a team. Preferably experience as a Housing Officer Why Join Us? Be part of a supportive and inclusive environment that champions equality and diversity. Contribute to the well-being of residents and enhance their living experience. Work collaboratively with various teams and agencies to deliver top-notch services. If you're ready to take on this rewarding role and make a real impact in the community, apply now! Let's work together to create a better living environment for all residents in Newham. How to Apply: Submit your application detailing your qualifications and experiences that align with this role. We can't wait to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 01, 2026
Seasonal
Job Title: Housing Liaison Officer Location: Newham Rate: 21.91 Term: 3 months initially with the possibility of extension Are you passionate about making a difference in the community? Our client is seeking a dedicated Housing Liaison Officer to join their Resident Services team in Newham, London. This temporary role offers an exciting opportunity to support housing residents while ensuring compliance and fire safety. As a Housing Liaison Officer, you will: Engage with residents through various channels, face-to-face, phone, and email. Provide expert advice on fire safety and housing compliance. Facilitate resident meetings and coordinate site visits. Conduct property inspections to identify and resolve fire safety hazards. Assist vulnerable residents in sustaining tenancies and accessing support. Tenancy Audits What We're Looking For: Strong understanding of multi-tenure housing management. Experience in resident engagement, tenancy management, or fire safety. Excellent communication skills and a knack for problem-solving. Ability to work flexibly and effectively within a team. Preferably experience as a Housing Officer Why Join Us? Be part of a supportive and inclusive environment that champions equality and diversity. Contribute to the well-being of residents and enhance their living experience. Work collaboratively with various teams and agencies to deliver top-notch services. If you're ready to take on this rewarding role and make a real impact in the community, apply now! Let's work together to create a better living environment for all residents in Newham. How to Apply: Submit your application detailing your qualifications and experiences that align with this role. We can't wait to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
What you'll do on a typical day: Carry out initial assessments of tenants, identify their support needs and seek to obtain support to meet those needs Ensure tenants remain safe in their home and community and are referred to services that can enhance their physical and mental wellbeing Review support plans periodically Maintain regular contact with tenants to monitor their welfare, health and wellbeing and deal with any concerns as appropriate Liaise with tenants, their families and other internal and external partner organisations as appropriate Report and monitor on site repairs Undertake smoke alarm and emergency pull cord checks. Complete day to day administrative tasks, responding to correspondence and emails Maintain records and record tenant contact appropriately Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management and enforcing conditions of tenancy. What you need to succeed in this role: At a minimum, you will be able to demonstrate: Previous experience in housing, community care and working with clients with mental health issues A sound understanding of the needs of vulnerable adults with complex needs, including mental health issues, learning difficulties and substance misuse issues The ability to manage complex and difficult situations in relation to vulnerable client groups, on your own The ability to co-ordinate and review tenant's support plans, enabling them to live as independently as possible, and advocate on their behalf The ability to manage risk effectively through risk management plans An ability to demonstrate sound judgment in a wide range of situations A proactive, practical, flexible approach Excellent interpersonal and communication skills Confidence in dealing with people at all levels Conscientious attitude and attention to detail A good standard of numeracy and literacy Strong administration and IT skills An ability to work autonomously as well as part of a team Some experience of housing management is desirable but not essential The ability to think on your feet and stay calm in a crisis
Apr 01, 2026
Contractor
What you'll do on a typical day: Carry out initial assessments of tenants, identify their support needs and seek to obtain support to meet those needs Ensure tenants remain safe in their home and community and are referred to services that can enhance their physical and mental wellbeing Review support plans periodically Maintain regular contact with tenants to monitor their welfare, health and wellbeing and deal with any concerns as appropriate Liaise with tenants, their families and other internal and external partner organisations as appropriate Report and monitor on site repairs Undertake smoke alarm and emergency pull cord checks. Complete day to day administrative tasks, responding to correspondence and emails Maintain records and record tenant contact appropriately Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management and enforcing conditions of tenancy. What you need to succeed in this role: At a minimum, you will be able to demonstrate: Previous experience in housing, community care and working with clients with mental health issues A sound understanding of the needs of vulnerable adults with complex needs, including mental health issues, learning difficulties and substance misuse issues The ability to manage complex and difficult situations in relation to vulnerable client groups, on your own The ability to co-ordinate and review tenant's support plans, enabling them to live as independently as possible, and advocate on their behalf The ability to manage risk effectively through risk management plans An ability to demonstrate sound judgment in a wide range of situations A proactive, practical, flexible approach Excellent interpersonal and communication skills Confidence in dealing with people at all levels Conscientious attitude and attention to detail A good standard of numeracy and literacy Strong administration and IT skills An ability to work autonomously as well as part of a team Some experience of housing management is desirable but not essential The ability to think on your feet and stay calm in a crisis
MUST HAVE FULL UK DRIVING LICENCE AND OWN CAR - YOU WILL NEED TO BE OUT AND ABOUT TO DIFFERENT LOCATIONS AT LEAST 4 x PER WEEK - BETWEEN OFFICE/ SCHEMES. CAN WORK FROM HOME 1 X PER WEEK Our vision is to create communities where everyone has a safe home in a place where theyre proud to live. Were big and were local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate. Its also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, youll embrace our Values to inspire others as well as yourself Provide an effective intensive housing management service for residents with identified support needs, working with external support providers, commissioners and other partners within relevant legislation, regulation and Service Level Agreements. (SLA). Carry out void management including pre-void inspections, obtaining referrals, assessing applicant suitability, completing risk assessments as necessary, tenancy fraud checks, affordability assessments, viewings, sign-ups, completing CORE and updating the tenancy management systems. Across supported housing schemes, manage and investigate tenancy breaches using informal and formal interventions. Start court action for ASB, debt, crime or nuisance issues and authorise notice to quit or notice to seek possession, liaise with our solicitors, prepare the court papers, attend court hearings, draft the eviction report and complete the eviction process. Complete property inspections across our supported housing schemes every fortnight or more frequently, to quality assure property condition and undertake call point testing, legionella testing, fire drills and health and safety inspections as required. Work with support providers and relevant agencies to manage complex cases including safeguarding, capacity issues and support concerns focusing on tenancy sustainment. Hold joint liaison meetings quarterly with representatives of the support providers/commissioners and other partners to review the various aspects of the Service Level Agreement and service performance. Escalate any concerns with support provisions to senior management and if appropriate follow the safeguarding protocol. Ensure we meet compliance obligations by facilitating access in relation to repairs, gas servicing, electrical, portable appliance testing (PAT) making available the appropriate documents to residents and support providers. Complete FRA actions within a set timeframe. Assist SH property colleagues in helping them with their planned works (stock investment, servicing contracts i.e. electrical, gas, water, cyclical works, aids and adaptations, asbestos, etc) Respond to complaints and resident feedback and ensure services support continuous improvement and positive resident experience.Essential: Demonstrable knowledge of working in supported housing / housing related support environment. A proven track record of working in a customer facing service where customer satisfaction was at the heart of the operation. Previous experience of managing relationships with partner agents, including negotiation of management agreements and monitoring of performance. Knowledge of legislation around health and safety and property management. Experience in managing and supporting projects. Skills: Being able to keep up-to-date with new technologies which can improve services or deliver value for money Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face to face, emails and in writing) using customer friendly language Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer
Apr 01, 2026
Contractor
MUST HAVE FULL UK DRIVING LICENCE AND OWN CAR - YOU WILL NEED TO BE OUT AND ABOUT TO DIFFERENT LOCATIONS AT LEAST 4 x PER WEEK - BETWEEN OFFICE/ SCHEMES. CAN WORK FROM HOME 1 X PER WEEK Our vision is to create communities where everyone has a safe home in a place where theyre proud to live. Were big and were local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate. Its also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, youll embrace our Values to inspire others as well as yourself Provide an effective intensive housing management service for residents with identified support needs, working with external support providers, commissioners and other partners within relevant legislation, regulation and Service Level Agreements. (SLA). Carry out void management including pre-void inspections, obtaining referrals, assessing applicant suitability, completing risk assessments as necessary, tenancy fraud checks, affordability assessments, viewings, sign-ups, completing CORE and updating the tenancy management systems. Across supported housing schemes, manage and investigate tenancy breaches using informal and formal interventions. Start court action for ASB, debt, crime or nuisance issues and authorise notice to quit or notice to seek possession, liaise with our solicitors, prepare the court papers, attend court hearings, draft the eviction report and complete the eviction process. Complete property inspections across our supported housing schemes every fortnight or more frequently, to quality assure property condition and undertake call point testing, legionella testing, fire drills and health and safety inspections as required. Work with support providers and relevant agencies to manage complex cases including safeguarding, capacity issues and support concerns focusing on tenancy sustainment. Hold joint liaison meetings quarterly with representatives of the support providers/commissioners and other partners to review the various aspects of the Service Level Agreement and service performance. Escalate any concerns with support provisions to senior management and if appropriate follow the safeguarding protocol. Ensure we meet compliance obligations by facilitating access in relation to repairs, gas servicing, electrical, portable appliance testing (PAT) making available the appropriate documents to residents and support providers. Complete FRA actions within a set timeframe. Assist SH property colleagues in helping them with their planned works (stock investment, servicing contracts i.e. electrical, gas, water, cyclical works, aids and adaptations, asbestos, etc) Respond to complaints and resident feedback and ensure services support continuous improvement and positive resident experience.Essential: Demonstrable knowledge of working in supported housing / housing related support environment. A proven track record of working in a customer facing service where customer satisfaction was at the heart of the operation. Previous experience of managing relationships with partner agents, including negotiation of management agreements and monitoring of performance. Knowledge of legislation around health and safety and property management. Experience in managing and supporting projects. Skills: Being able to keep up-to-date with new technologies which can improve services or deliver value for money Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face to face, emails and in writing) using customer friendly language Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer
Manage activities, resources, people and information through innovative and robust performance management techniques in order that performance targets are exceeded, strategic objectives are met and to continually improve performance. People management and motivation Housing Officer Motivate, develop and support teams of Housing Officers in their role as neighbourhood champions. Encourage and support staff in the development of active strategies for their neighbourhood which engage and deliver resident priorities locally. Manage staff and systems to ensure excellent customer access to services and proactive management of on-going relationships sits at the core of the service to residents. Financial Management Housing Officer To monitor and control the teams budgets including staffing in accordance with Policy, Financial Regulations and Standing Orders. Team working and communication Housing Officer Work strategically with other departments to support neighbourhood plans and ensure their importance is recognised across the council. To work collaboratively with partners in asset management to develop, review and deliver the boroughs investment programme covering major works, fire safety and decent homes. Ensure that residents and stakeholders are involved in the delivery of services and informed on proposals and satisfied with the delivery of services. Ensure a clear programme of communication to staff, residents and stakeholders is embedded, that all parties are kept informed of local performance and that they are fully aware of their contribution to meeting the wider aims of the housing service. Contribute to the success of the service through membership of the Management Team, deputising, managing portfolios and providing cover for other members of Housing Management when necessary. Customer focus Housing Officer Embed a core and long term culture of customer focus in the work of all officers ensuring that local and corporate service standards are achieved. Ensure team provides effective and appropriate responses to residents and members complaints and queries by monitoring performance and taking action if necessary. Housing Management Housing Officer Ensure that staff are swift and thorough in enforcement of provisions of the Councils tenancy agreement and leasehold clauses and covenants. Establish the necessary training and development needs of teams and individuals in order to support and deliver this core part of the housing service. Establish a clear expectation that staff provide a visible and approachable presence through inspections and walkabouts. Ensure that residents are engaged in this service and make use of it to tackle problems across their neighbourhood. Anti-Social Behaviour Housing Officer To oversee case management in the areas of nuisance and Anti-Social Behaviour developing working relationships through the formation of strategic links with relevant agencies and departments which support officers finding sustainable solutions in individual issues. Vulnerability Housing Officer To work with front line Officers, departmental, corporate and agency partners to address vulnerability issues and to provide a signposting service for residents with additional support needs. To review and improve activities affecting residents ability to sustainably meet their responsibilities under leases and tenancy agreements. Stakeholder management Housing Officer To work positively with an evolving agenda and a range of statutory, voluntary, community, faith and business partners. All the major stakeholders recognise the potholders role in influencing how they undertake their functions in the area. Key relationships will be as follows: Tenants and Residents Associations Ward Councillors, MPs Other Council Services Police Third sector groups Equality and diversity Housing Officer Be responsible for the implementation and monitoring of the Councils strategies and policies relating to equality and diversity. Health and Safety Housing Officer To ensure that the requirements of all relevant Health and Safety legislation, including risk assessments, and that Redbridge's relevant policies are fully observed by staff. General Housing Officer To exercise a high level of independent responsibility, working with agencies and partners in a way that brings about strategic change and that addresses the corporate aims of the council and objectives of the department. The post holder will undertake any task commensurate with the duties of a Senior Resident Services Officer. These duties might change from time to time.
Apr 01, 2026
Contractor
Manage activities, resources, people and information through innovative and robust performance management techniques in order that performance targets are exceeded, strategic objectives are met and to continually improve performance. People management and motivation Housing Officer Motivate, develop and support teams of Housing Officers in their role as neighbourhood champions. Encourage and support staff in the development of active strategies for their neighbourhood which engage and deliver resident priorities locally. Manage staff and systems to ensure excellent customer access to services and proactive management of on-going relationships sits at the core of the service to residents. Financial Management Housing Officer To monitor and control the teams budgets including staffing in accordance with Policy, Financial Regulations and Standing Orders. Team working and communication Housing Officer Work strategically with other departments to support neighbourhood plans and ensure their importance is recognised across the council. To work collaboratively with partners in asset management to develop, review and deliver the boroughs investment programme covering major works, fire safety and decent homes. Ensure that residents and stakeholders are involved in the delivery of services and informed on proposals and satisfied with the delivery of services. Ensure a clear programme of communication to staff, residents and stakeholders is embedded, that all parties are kept informed of local performance and that they are fully aware of their contribution to meeting the wider aims of the housing service. Contribute to the success of the service through membership of the Management Team, deputising, managing portfolios and providing cover for other members of Housing Management when necessary. Customer focus Housing Officer Embed a core and long term culture of customer focus in the work of all officers ensuring that local and corporate service standards are achieved. Ensure team provides effective and appropriate responses to residents and members complaints and queries by monitoring performance and taking action if necessary. Housing Management Housing Officer Ensure that staff are swift and thorough in enforcement of provisions of the Councils tenancy agreement and leasehold clauses and covenants. Establish the necessary training and development needs of teams and individuals in order to support and deliver this core part of the housing service. Establish a clear expectation that staff provide a visible and approachable presence through inspections and walkabouts. Ensure that residents are engaged in this service and make use of it to tackle problems across their neighbourhood. Anti-Social Behaviour Housing Officer To oversee case management in the areas of nuisance and Anti-Social Behaviour developing working relationships through the formation of strategic links with relevant agencies and departments which support officers finding sustainable solutions in individual issues. Vulnerability Housing Officer To work with front line Officers, departmental, corporate and agency partners to address vulnerability issues and to provide a signposting service for residents with additional support needs. To review and improve activities affecting residents ability to sustainably meet their responsibilities under leases and tenancy agreements. Stakeholder management Housing Officer To work positively with an evolving agenda and a range of statutory, voluntary, community, faith and business partners. All the major stakeholders recognise the potholders role in influencing how they undertake their functions in the area. Key relationships will be as follows: Tenants and Residents Associations Ward Councillors, MPs Other Council Services Police Third sector groups Equality and diversity Housing Officer Be responsible for the implementation and monitoring of the Councils strategies and policies relating to equality and diversity. Health and Safety Housing Officer To ensure that the requirements of all relevant Health and Safety legislation, including risk assessments, and that Redbridge's relevant policies are fully observed by staff. General Housing Officer To exercise a high level of independent responsibility, working with agencies and partners in a way that brings about strategic change and that addresses the corporate aims of the council and objectives of the department. The post holder will undertake any task commensurate with the duties of a Senior Resident Services Officer. These duties might change from time to time.
Senior Housing Officer - Housing Location: 152 Broadmead Road, Woodford Green, IG8 0AG Contract: Temporary (16 Weeks) Start Date: 20 April 2026 Hours: 36 hours per week (Full-time in the office initially) Rate: £18.85 per hour (PAYE) IR35 Status: Inside About the Role Redbridge Council is seeking an experienced and motivated Senior Housing Officer to join the Housing team on a temporary basis. You will manage a team of Housing Officers, acting as neighbourhood champions and ensuring excellent customer access to services. This is a hands-on leadership role requiring a strong focus on performance management, resident engagement, and collaborative working with internal and external partners. Please note: The successful candidate will be required to work in the office every day initially . Key Responsibilities Lead, motivate, and develop a team of Housing Officers Monitor and control team budgets in line with financial regulations Work strategically with other departments to support neighbourhood plans Collaborate with asset management on investment programmes covering major works, fire safety, and decent homes Embed a strong culture of customer focus, ensuring service standards are met Oversee case management for nuisance and anti-social behaviour Support front-line officers in addressing vulnerability and signposting residents to appropriate services Build positive relationships with residents, councillors, MPs, police, and third-sector partners Ensure compliance with equality, diversity, and health and safety policies About You Essential Skills & Experience: Proven experience in housing management, including team leadership Strong performance management and people development skills Ability to manage budgets and resources effectively Excellent communication and stakeholder management skills Experience in enforcing tenancy agreements and leasehold covenants Knowledge of anti-social behaviour case management Understanding of vulnerability issues and signposting Ability to work collaboratively across departments and with external partners Qualifications: Relevant housing or management qualification desirable but not essential Candidate Requirements Required Documents at Submission: Proof of eligibility to work in the UK Confidentiality Agreement Supporting Documents on Offer Acceptance: Criminal Convictions Declaration Contract / Key Information Document 3 Years of References / Work History Interview Details Target Interview Date: 13 April 2026 (On-site) Interview Location: Woodford Green, IG8 0AG Interview Process: A single-stage, informal interview lasting approximately 30 minutes. Questions will be asked to assess your experience, knowledge, and suitability for the role.
Apr 01, 2026
Seasonal
Senior Housing Officer - Housing Location: 152 Broadmead Road, Woodford Green, IG8 0AG Contract: Temporary (16 Weeks) Start Date: 20 April 2026 Hours: 36 hours per week (Full-time in the office initially) Rate: £18.85 per hour (PAYE) IR35 Status: Inside About the Role Redbridge Council is seeking an experienced and motivated Senior Housing Officer to join the Housing team on a temporary basis. You will manage a team of Housing Officers, acting as neighbourhood champions and ensuring excellent customer access to services. This is a hands-on leadership role requiring a strong focus on performance management, resident engagement, and collaborative working with internal and external partners. Please note: The successful candidate will be required to work in the office every day initially . Key Responsibilities Lead, motivate, and develop a team of Housing Officers Monitor and control team budgets in line with financial regulations Work strategically with other departments to support neighbourhood plans Collaborate with asset management on investment programmes covering major works, fire safety, and decent homes Embed a strong culture of customer focus, ensuring service standards are met Oversee case management for nuisance and anti-social behaviour Support front-line officers in addressing vulnerability and signposting residents to appropriate services Build positive relationships with residents, councillors, MPs, police, and third-sector partners Ensure compliance with equality, diversity, and health and safety policies About You Essential Skills & Experience: Proven experience in housing management, including team leadership Strong performance management and people development skills Ability to manage budgets and resources effectively Excellent communication and stakeholder management skills Experience in enforcing tenancy agreements and leasehold covenants Knowledge of anti-social behaviour case management Understanding of vulnerability issues and signposting Ability to work collaboratively across departments and with external partners Qualifications: Relevant housing or management qualification desirable but not essential Candidate Requirements Required Documents at Submission: Proof of eligibility to work in the UK Confidentiality Agreement Supporting Documents on Offer Acceptance: Criminal Convictions Declaration Contract / Key Information Document 3 Years of References / Work History Interview Details Target Interview Date: 13 April 2026 (On-site) Interview Location: Woodford Green, IG8 0AG Interview Process: A single-stage, informal interview lasting approximately 30 minutes. Questions will be asked to assess your experience, knowledge, and suitability for the role.
About the Role I am working with a leading housing provider delivering a programme of fire safety works , including fire doors, windows and associated upgrades across their housing stock. They are looking for a Resident Liaison Officer to act as the key link between residents and operational teams, ensuring works are delivered smoothly while maintaining a high level of resident satisfaction. This is a customer-facing role where communication, organisation and empathy are key, particularly when managing residents through potentially disruptive works. Key Responsibilities: Act as the main point of contact for residents throughout fire safety works programmes Communicate clearly with residents regarding upcoming works, timelines and access requirements Coordinate access arrangements to ensure contractors can complete works efficiently Support delivery of programmes including fire door replacements, window installations and associated safety works Manage resident queries, concerns and complaints, ensuring timely and professional resolution Carry out resident visits where required to provide reassurance and resolve issues on-site Work closely with site teams, contractors and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions, access attempts and programme updates Support vulnerable residents and ensure appropriate adjustments are in place Monitor customer satisfaction and contribute to improving resident experience throughout the programme About You: Previous experience working as a Resident Liaison Officer or in a similar customer-facing housing role Experience working on planned works or fire safety programmes (desirable) Strong communication and interpersonal skills, with the ability to build trust with residents Organised and able to manage multiple priorities in a fast-paced environment Confident handling complaints and resolving issues effectively Able to work on-site and engage directly with residents and contractors
Apr 01, 2026
Contractor
About the Role I am working with a leading housing provider delivering a programme of fire safety works , including fire doors, windows and associated upgrades across their housing stock. They are looking for a Resident Liaison Officer to act as the key link between residents and operational teams, ensuring works are delivered smoothly while maintaining a high level of resident satisfaction. This is a customer-facing role where communication, organisation and empathy are key, particularly when managing residents through potentially disruptive works. Key Responsibilities: Act as the main point of contact for residents throughout fire safety works programmes Communicate clearly with residents regarding upcoming works, timelines and access requirements Coordinate access arrangements to ensure contractors can complete works efficiently Support delivery of programmes including fire door replacements, window installations and associated safety works Manage resident queries, concerns and complaints, ensuring timely and professional resolution Carry out resident visits where required to provide reassurance and resolve issues on-site Work closely with site teams, contractors and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions, access attempts and programme updates Support vulnerable residents and ensure appropriate adjustments are in place Monitor customer satisfaction and contribute to improving resident experience throughout the programme About You: Previous experience working as a Resident Liaison Officer or in a similar customer-facing housing role Experience working on planned works or fire safety programmes (desirable) Strong communication and interpersonal skills, with the ability to build trust with residents Organised and able to manage multiple priorities in a fast-paced environment Confident handling complaints and resolving issues effectively Able to work on-site and engage directly with residents and contractors
Community Safety Lead Officer - Policy and Partnership Negotiable rates 1 day a week in the office in Hertfordshire 7-month initial contract, likely to be extended Our client in Hertfordshire is looking for a Community Safety Lead to deliver service within the specified function or functions. Ensure these services are delivered within the Council's framework of quality standards, performance targets, budgetary control and legislative requirements. You will Support the Head of Service and Team Leader as part of the service team, in delivering the corporate vision, values and strategic priorities of the Council. You will work in collaboration with other services, and senior management to ensure services are joined up appropriately and are aligned to the achievement of the Council's aims and objectives. You will also be responsible for the below: Lead the Council's compliance and commitment to implementing Sections 1,5,6, 17, 17a, 40, 115 of the Crime and Disorder Act 1998. Support the development and coordinate the work of the clients Community Safety Partnership including the development and implementation of the Community Safety Strategy and Delivery Plans. Identify and develop appropriate, proactive and effective partnerships with various agencies, voluntary organisations and data holders, in particular the statutory responsible authorities Police, Probation, Health (Integrated Care Boards), Fire and Rescue Services and key district and county council departments, housing, safeguarding and regulatory services. Coordinate the arrangements for undertaking local crime profiles and the annual Strategic Intelligence Assessment in Dacorum as per the Crime and Disorder Act 1998 and Statutory Instrument 1230. I am looking for someone that has more of a strategic role within ASB as you will not be managing a caseload. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 01, 2026
Seasonal
Community Safety Lead Officer - Policy and Partnership Negotiable rates 1 day a week in the office in Hertfordshire 7-month initial contract, likely to be extended Our client in Hertfordshire is looking for a Community Safety Lead to deliver service within the specified function or functions. Ensure these services are delivered within the Council's framework of quality standards, performance targets, budgetary control and legislative requirements. You will Support the Head of Service and Team Leader as part of the service team, in delivering the corporate vision, values and strategic priorities of the Council. You will work in collaboration with other services, and senior management to ensure services are joined up appropriately and are aligned to the achievement of the Council's aims and objectives. You will also be responsible for the below: Lead the Council's compliance and commitment to implementing Sections 1,5,6, 17, 17a, 40, 115 of the Crime and Disorder Act 1998. Support the development and coordinate the work of the clients Community Safety Partnership including the development and implementation of the Community Safety Strategy and Delivery Plans. Identify and develop appropriate, proactive and effective partnerships with various agencies, voluntary organisations and data holders, in particular the statutory responsible authorities Police, Probation, Health (Integrated Care Boards), Fire and Rescue Services and key district and county council departments, housing, safeguarding and regulatory services. Coordinate the arrangements for undertaking local crime profiles and the annual Strategic Intelligence Assessment in Dacorum as per the Crime and Disorder Act 1998 and Statutory Instrument 1230. I am looking for someone that has more of a strategic role within ASB as you will not be managing a caseload. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Community Safety Lead Officer - Policy and Partnership Negotiable rates 1 day a week in the office in Hertfordshire 7-month initial contract, likely to be extended Our client in Hertfordshire is looking for a Community Safety Lead to deliver service within the specified function or functions. Ensure these services are delivered within the Council's framework of quality standards, performance targets, budgetary control and legislative requirements. You will Support the Head of Service and Team Leader as part of the service team, in delivering the corporate vision, values and strategic priorities of the Council.You will work in collaboration with other services, and senior management to ensure services are joined up appropriately and are aligned to the achievement of the Council's aims and objectives. You will also be responsible for the below: Lead the Council's compliance and commitment to implementing Sections 1,5,6, 17, 17a, 40, 115 of the Crime and Disorder Act 1998. Support the development and coordinate the work of the clients Community Safety Partnership including the development and implementation of the Community Safety Strategy and Delivery Plans. Identify and develop appropriate, proactive and effective partnerships with various agencies, voluntary organisations and data holders, in particular the statutory responsible authorities Police, Probation, Health (Integrated Care Boards), Fire and Rescue Services and key district and county council departments, housing, safeguarding and regulatory services. Coordinate the arrangements for undertaking local crime profiles and the annual Strategic Intelligence Assessment in Dacorum as per the Crime and Disorder Act 1998 and Statutory Instrument 1230. I am looking for someone that has more of a strategic role within ASB as you will not be managing a caseload. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 31, 2026
Seasonal
Community Safety Lead Officer - Policy and Partnership Negotiable rates 1 day a week in the office in Hertfordshire 7-month initial contract, likely to be extended Our client in Hertfordshire is looking for a Community Safety Lead to deliver service within the specified function or functions. Ensure these services are delivered within the Council's framework of quality standards, performance targets, budgetary control and legislative requirements. You will Support the Head of Service and Team Leader as part of the service team, in delivering the corporate vision, values and strategic priorities of the Council.You will work in collaboration with other services, and senior management to ensure services are joined up appropriately and are aligned to the achievement of the Council's aims and objectives. You will also be responsible for the below: Lead the Council's compliance and commitment to implementing Sections 1,5,6, 17, 17a, 40, 115 of the Crime and Disorder Act 1998. Support the development and coordinate the work of the clients Community Safety Partnership including the development and implementation of the Community Safety Strategy and Delivery Plans. Identify and develop appropriate, proactive and effective partnerships with various agencies, voluntary organisations and data holders, in particular the statutory responsible authorities Police, Probation, Health (Integrated Care Boards), Fire and Rescue Services and key district and county council departments, housing, safeguarding and regulatory services. Coordinate the arrangements for undertaking local crime profiles and the annual Strategic Intelligence Assessment in Dacorum as per the Crime and Disorder Act 1998 and Statutory Instrument 1230. I am looking for someone that has more of a strategic role within ASB as you will not be managing a caseload. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Contracts Manager Cladding Remediation South London (Multiple Sites) Full-Time Site-Based A leading main contractor is seeking an experienced Contracts Manager to oversee a portfolio of cladding and fire remediation schemes across London. This is a fully site-based role, managing multiple projects including high-rise residential blocks, with a strong focus on safety, programme delivery, and stakeholder coordination. The Role Oversee multiple cladding remediation projects across several London sites Manage and support a team including Site Managers , a Quantity Surveyor , and a Resident Liaison Officer (RLO) Work closely with a Design Manager to coordinate design, drawings, and programme delivery Take full ownership of project performance, including programme, commercial awareness, and H&S compliance Lead monthly senior leadership reporting and project reviews Ensure works are delivered in line with fire safety and building compliance standards Mentor and develop site teams to drive high performance Requirements Proven experience as a Contracts Manager (or Senior Project Manager stepping up) within construction Strong background in cladding remediation, façade, or fire safety projects Experience delivering occupied residential or social housing schemes Competent with Microsoft Project for programme management Strong understanding of design coordination and technical drawings Commercial awareness and ability to manage project financial performance Excellent leadership and team management skills Solid knowledge of Health & Safety regulations Experience using Fieldview (or similar site management software) If you're interested in hearing more, please contact Jack Burgess at Build Recruitment
Mar 31, 2026
Full time
Contracts Manager Cladding Remediation South London (Multiple Sites) Full-Time Site-Based A leading main contractor is seeking an experienced Contracts Manager to oversee a portfolio of cladding and fire remediation schemes across London. This is a fully site-based role, managing multiple projects including high-rise residential blocks, with a strong focus on safety, programme delivery, and stakeholder coordination. The Role Oversee multiple cladding remediation projects across several London sites Manage and support a team including Site Managers , a Quantity Surveyor , and a Resident Liaison Officer (RLO) Work closely with a Design Manager to coordinate design, drawings, and programme delivery Take full ownership of project performance, including programme, commercial awareness, and H&S compliance Lead monthly senior leadership reporting and project reviews Ensure works are delivered in line with fire safety and building compliance standards Mentor and develop site teams to drive high performance Requirements Proven experience as a Contracts Manager (or Senior Project Manager stepping up) within construction Strong background in cladding remediation, façade, or fire safety projects Experience delivering occupied residential or social housing schemes Competent with Microsoft Project for programme management Strong understanding of design coordination and technical drawings Commercial awareness and ability to manage project financial performance Excellent leadership and team management skills Solid knowledge of Health & Safety regulations Experience using Fieldview (or similar site management software) If you're interested in hearing more, please contact Jack Burgess at Build Recruitment
Metropolitan Thames Valley
Nottingham, Nottinghamshire
Title: Contract Officer Fire Safety Salary: £32,158 - £33,850 Location: Beeston, Nottingham Permanent, Full Time (37.5 hours) About Us Metropolitan Thames Valley Housing has a vision that everyone has a home and the opportunity to live well; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live click apply for full job details
Oct 08, 2025
Full time
Title: Contract Officer Fire Safety Salary: £32,158 - £33,850 Location: Beeston, Nottingham Permanent, Full Time (37.5 hours) About Us Metropolitan Thames Valley Housing has a vision that everyone has a home and the opportunity to live well; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live click apply for full job details
Job type: fixed-term contract with possibility of becoming permanent Hours: 40 hours per week Benefits: Pension Auto-Enrolment Statutory Sick Pay (SSP) 21 Days Annual Leave + Bank Holidays + Seniority annual leave (up to 4 extra days) Maternity and Paternity Leave Free Car Park at the company site Free Hot Drinks in Canteen Development and career opportunities Working in a highly motivated team and dynamic working environment Winit (UK) Limited is seeking to recruit a Warehouse Supervisor in a Challenging role to join our team and help us continue to deliver excellence at its new UK branch at Tamworth. The role will involve overseeing and managing the outbound aspects of the warehouse environment. If you are eager for a new challenge and are ready to be part of an exciting company, this is the role for you. Training will be provided. Role Overview: The Warehouse Supervisor is entrusted with overseeing and directing the operational activities, ensuring seamless continuity in warehouse operations. This pivotal role encompasses various responsibilities, including maintaining health and safety standards, implementing fire strategies and evacuation plans, and supervising the attendance and performance of staff. With a focus on efficiency and productivity, the Warehouse Supervisor organizes daily operations, forecasts workload requirements, and fosters a culture of excellence. Possessing comprehensive knowledge of the Warehouse Management System and standard operating procedures, along with strong leadership skills, the ideal candidate will ensure the smooth functioning of the department while adapting to unforeseen circumstances and fulfilling any additional duties as required. Key Responsibilities Effectively organize daily operations, including staff allocation and task segregation. Monitor daily staff attendance and manage scheduling. Assess staff performance using key performance indicators (KPIs), focusing on achievements and areas needing improvement. Evaluate overall staff engagement and productivity. Forecast required hours to manage known volumes for the upcoming week. Possess comprehensive knowledge of the Warehouse Management System (WMS) relevant to the department and maintain a thorough understanding of standard operating procedures (SOPs) across all departments. Demonstrate the ability to respond to unexpected circumstances with creativity and initiative. Be well-versed in department-specific evacuation procedures during fire emergencies. Evaluate the performance and work attitude of all staff members, including responsiveness, communication skills, and adherence to procedures. Fulfill any other reasonable duties as assigned by the line manager. Ensure the health and safety of all staff within the department, adhering to the fire strategy and evacuation plan as directed by the Fire Officer. Maintain and safeguard all assets and machinery in the department. Provide necessary training to staff to enhance their skills and understanding of warehouse operations. What you will need: Proven experience in warehouse management or a similar role. Strong leadership and people management skills. Excellent communication and organizational skills. Ability to handle multiple tasks and work under pressure. Knowledge of health and safety regulations. Proficient in using warehouse management software and systems. Since its founding in 2012, WINIT Corporation has emerged as a leader in the realm of international warehousing services, significantly contributing to the cross-border e-commerce sector with unparalleled expertise. Renowned for our commitment to delivering high-quality, reliable order fulfillment services, WINIT has become a vital partner to over 20,000 cross-border enterprises, providing outstanding overseas warehousing and order fulfillment solutions. Our work has been crucial in introducing a diverse array of products to international markets, marking a significant milestone in the expansion of global commerce. Driven by the ambition to create a comprehensive and highly efficient overseas warehousing network, WINIT's mission is to enhance the supply chain for cross-border e-commerce companies through innovative technology and logistics. Our vision focuses on aiding numerous businesses to achieve global recognition and leadership within their industries. With an extensive global presence that includes more than 300,000 square meters of warehousing space across vital markets such as the United States, Canada, the UK, Germany, and Australia, WINIT is recognized for its excellence in global logistics solutions. A decade of dedication to refining overseas warehousing operations has established WINIT as the preferred choice for over 20,000 cross-border sellers, steadfast in our goal to facilitate seamless, borderless online transactions for a globally connected e-commerce ecosystem.
Oct 08, 2025
Full time
Job type: fixed-term contract with possibility of becoming permanent Hours: 40 hours per week Benefits: Pension Auto-Enrolment Statutory Sick Pay (SSP) 21 Days Annual Leave + Bank Holidays + Seniority annual leave (up to 4 extra days) Maternity and Paternity Leave Free Car Park at the company site Free Hot Drinks in Canteen Development and career opportunities Working in a highly motivated team and dynamic working environment Winit (UK) Limited is seeking to recruit a Warehouse Supervisor in a Challenging role to join our team and help us continue to deliver excellence at its new UK branch at Tamworth. The role will involve overseeing and managing the outbound aspects of the warehouse environment. If you are eager for a new challenge and are ready to be part of an exciting company, this is the role for you. Training will be provided. Role Overview: The Warehouse Supervisor is entrusted with overseeing and directing the operational activities, ensuring seamless continuity in warehouse operations. This pivotal role encompasses various responsibilities, including maintaining health and safety standards, implementing fire strategies and evacuation plans, and supervising the attendance and performance of staff. With a focus on efficiency and productivity, the Warehouse Supervisor organizes daily operations, forecasts workload requirements, and fosters a culture of excellence. Possessing comprehensive knowledge of the Warehouse Management System and standard operating procedures, along with strong leadership skills, the ideal candidate will ensure the smooth functioning of the department while adapting to unforeseen circumstances and fulfilling any additional duties as required. Key Responsibilities Effectively organize daily operations, including staff allocation and task segregation. Monitor daily staff attendance and manage scheduling. Assess staff performance using key performance indicators (KPIs), focusing on achievements and areas needing improvement. Evaluate overall staff engagement and productivity. Forecast required hours to manage known volumes for the upcoming week. Possess comprehensive knowledge of the Warehouse Management System (WMS) relevant to the department and maintain a thorough understanding of standard operating procedures (SOPs) across all departments. Demonstrate the ability to respond to unexpected circumstances with creativity and initiative. Be well-versed in department-specific evacuation procedures during fire emergencies. Evaluate the performance and work attitude of all staff members, including responsiveness, communication skills, and adherence to procedures. Fulfill any other reasonable duties as assigned by the line manager. Ensure the health and safety of all staff within the department, adhering to the fire strategy and evacuation plan as directed by the Fire Officer. Maintain and safeguard all assets and machinery in the department. Provide necessary training to staff to enhance their skills and understanding of warehouse operations. What you will need: Proven experience in warehouse management or a similar role. Strong leadership and people management skills. Excellent communication and organizational skills. Ability to handle multiple tasks and work under pressure. Knowledge of health and safety regulations. Proficient in using warehouse management software and systems. Since its founding in 2012, WINIT Corporation has emerged as a leader in the realm of international warehousing services, significantly contributing to the cross-border e-commerce sector with unparalleled expertise. Renowned for our commitment to delivering high-quality, reliable order fulfillment services, WINIT has become a vital partner to over 20,000 cross-border enterprises, providing outstanding overseas warehousing and order fulfillment solutions. Our work has been crucial in introducing a diverse array of products to international markets, marking a significant milestone in the expansion of global commerce. Driven by the ambition to create a comprehensive and highly efficient overseas warehousing network, WINIT's mission is to enhance the supply chain for cross-border e-commerce companies through innovative technology and logistics. Our vision focuses on aiding numerous businesses to achieve global recognition and leadership within their industries. With an extensive global presence that includes more than 300,000 square meters of warehousing space across vital markets such as the United States, Canada, the UK, Germany, and Australia, WINIT is recognized for its excellence in global logistics solutions. A decade of dedication to refining overseas warehousing operations has established WINIT as the preferred choice for over 20,000 cross-border sellers, steadfast in our goal to facilitate seamless, borderless online transactions for a globally connected e-commerce ecosystem.
We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience. You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working. The Role Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents. Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities. Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales. Deliver excellent customer service, ensuring residents feel supported and engaged. Schedule and support estate inspections, tenancy visits, and community meetings. Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks. Maintain accurate casework records, databases, and patch information. Support neighbourhood teams with project work, administration, and the delivery of service improvements. Key Requirements Experience delivering housing or neighbourhood management services. Excellent customer service skills, with the ability to deal with residents empathetically and professionally. Strong administrative and organisational skills, able to manage multiple tasks and meet deadlines. Proficient in IT systems including Microsoft Office, with the ability to maintain accurate records. Strong communication skills, both written and verbal, with the ability to work with residents, colleagues, and stakeholders effectively. Ability to handle sensitive or challenging situations with professionalism and discretion. Flexible, proactive, and able to work both independently and as part of a team. Willingness and ability to work on site, 5 days per week. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 08, 2025
Contractor
We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience. You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working. The Role Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents. Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities. Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales. Deliver excellent customer service, ensuring residents feel supported and engaged. Schedule and support estate inspections, tenancy visits, and community meetings. Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks. Maintain accurate casework records, databases, and patch information. Support neighbourhood teams with project work, administration, and the delivery of service improvements. Key Requirements Experience delivering housing or neighbourhood management services. Excellent customer service skills, with the ability to deal with residents empathetically and professionally. Strong administrative and organisational skills, able to manage multiple tasks and meet deadlines. Proficient in IT systems including Microsoft Office, with the ability to maintain accurate records. Strong communication skills, both written and verbal, with the ability to work with residents, colleagues, and stakeholders effectively. Ability to handle sensitive or challenging situations with professionalism and discretion. Flexible, proactive, and able to work both independently and as part of a team. Willingness and ability to work on site, 5 days per week. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
The company is a specialist fa ade and cladding contractor delivering design, supply, and installation services across the UK. With extensive experience in rainscreen cladding and recladding projects, they work with developers, contractors, and housing associations to deliver compliant, safe, and visually striking fa ade solutions. Their expertise lies particularly in fire safety remediation and large-scale recladding, ensuring projects meet strict building regulations and industry standards. Role Purpose The Site Manager will take responsibility for day-to-day delivery of recladding projects, ensuring that works are completed safely, on time, within budget, and to the highest quality standards. Acting as the key link between site teams, project management, and residents, the Site Manager will oversee subcontractors, manage health and safety, and maintain clear reporting on progress. Key Responsibilities Project Delivery Manages the daily running of recladding projects, ensuring programme milestones are achieved. Coordinates subcontractors and site operatives, maintaining quality workmanship. Oversees fa ade removal and installation processes, ensuring compliance with fire safety and building regulations. Health & Safety Maintains strict site health & safety standards, carrying out regular checks and toolbox talks. Ensures all works are carried out in line with CDM regulations and company policies. Communication & Reporting Provides regular updates to Project Managers, including progress reports, risks, and delays. Liaises with Resident Liaison Officers and tenants where projects are occupied, addressing concerns sensitively. Attends site meetings with stakeholders, representing the company professionally. Quality & Compliance Reviews technical drawings and ensures works on-site are carried out in line with specifications. Monitors installation of rainscreen systems and insulation to ensure compliance with building safety standards. Carries out snagging inspections and ensures handovers are delivered to the required standard. Required Skills & Experience Proven experience as a Site Manager in cladding, fa ade, or external envelope projects. Strong background in recladding / remediation projects, with knowledge of fire safety requirements. Excellent leadership and communication skills, with the ability to manage subcontractors effectively. Solid understanding of UK Building Regulations and health & safety requirements. Ability to read and interpret technical drawings and specifications. Desirable SMSTS (essential), CSCS (essential), First Aid (preferred). Experience working on occupied recladding projects, including liaison with residents. Knowledge of rainscreen cladding systems, SFS, insulation, and fire barriers. Package Day rate: Up to 300 per day (depending on experience). Initial contract basis, with potential for ongoing work on multiple recladding schemes. Based across sites in the North West and wider UK, with travel required depending on project location.
Oct 07, 2025
Full time
The company is a specialist fa ade and cladding contractor delivering design, supply, and installation services across the UK. With extensive experience in rainscreen cladding and recladding projects, they work with developers, contractors, and housing associations to deliver compliant, safe, and visually striking fa ade solutions. Their expertise lies particularly in fire safety remediation and large-scale recladding, ensuring projects meet strict building regulations and industry standards. Role Purpose The Site Manager will take responsibility for day-to-day delivery of recladding projects, ensuring that works are completed safely, on time, within budget, and to the highest quality standards. Acting as the key link between site teams, project management, and residents, the Site Manager will oversee subcontractors, manage health and safety, and maintain clear reporting on progress. Key Responsibilities Project Delivery Manages the daily running of recladding projects, ensuring programme milestones are achieved. Coordinates subcontractors and site operatives, maintaining quality workmanship. Oversees fa ade removal and installation processes, ensuring compliance with fire safety and building regulations. Health & Safety Maintains strict site health & safety standards, carrying out regular checks and toolbox talks. Ensures all works are carried out in line with CDM regulations and company policies. Communication & Reporting Provides regular updates to Project Managers, including progress reports, risks, and delays. Liaises with Resident Liaison Officers and tenants where projects are occupied, addressing concerns sensitively. Attends site meetings with stakeholders, representing the company professionally. Quality & Compliance Reviews technical drawings and ensures works on-site are carried out in line with specifications. Monitors installation of rainscreen systems and insulation to ensure compliance with building safety standards. Carries out snagging inspections and ensures handovers are delivered to the required standard. Required Skills & Experience Proven experience as a Site Manager in cladding, fa ade, or external envelope projects. Strong background in recladding / remediation projects, with knowledge of fire safety requirements. Excellent leadership and communication skills, with the ability to manage subcontractors effectively. Solid understanding of UK Building Regulations and health & safety requirements. Ability to read and interpret technical drawings and specifications. Desirable SMSTS (essential), CSCS (essential), First Aid (preferred). Experience working on occupied recladding projects, including liaison with residents. Knowledge of rainscreen cladding systems, SFS, insulation, and fire barriers. Package Day rate: Up to 300 per day (depending on experience). Initial contract basis, with potential for ongoing work on multiple recladding schemes. Based across sites in the North West and wider UK, with travel required depending on project location.
Contract Manager Property Services FRA, M&E & Gas Up to £60,000 Plus Package Our client, a growing construction contractor who operate nationally, are looking to add an experienced Compliance Manager to one of their long term frameworks in Berkshire. They provide R&M, planned maintenance, FRA and compliance solutiosn to local authorities and housing associations across the UK. Within this particular role, you would be responsible for the compliance workstreams which will include Fire Safety, M&E, Legionella & Gas. Accountabilities/Responsibilities: Lead the development, implementation, and monitoring of compliance policies and procedures across the housing stock. Ensure compliance with statutory obligations, including Health & Safety at Work Act, Building Safety Act, Housing Health and Safety Rating System (HHSRS), and all relevant sector-specific regulations. Oversee regular audits and inspections, ensuring that all remedial actions are recorded, tracked, and completed in a timely manner. Manage contracts and performance of external contractors delivering compliance-related services (e.g. gas servicing, fire risk assessments). Maintain accurate compliance records and provide regular reports to senior management, the board, and regulatory bodies. Work with asset management, repairs, and housing teams to embed a compliance-focused culture. Act as the main point of contact for regulators such as the Regulator of Social Housing and the Health and Safety Executive (HSE). Lead on internal investigations and reporting for incidents related to non-compliance or safety breaches. Manage and develop a team of compliance officers or coordinators, where applicable. Skills & Experience: Essential: Proven experience in a compliance, health & safety, or asset management role within the social housing or property management sector. Detailed knowledge of relevant housing and building safety legislation and best practice. Strong project management and contractor management skills. Excellent analytical and reporting abilities. Experience in policy development and audit processes. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
Oct 07, 2025
Full time
Contract Manager Property Services FRA, M&E & Gas Up to £60,000 Plus Package Our client, a growing construction contractor who operate nationally, are looking to add an experienced Compliance Manager to one of their long term frameworks in Berkshire. They provide R&M, planned maintenance, FRA and compliance solutiosn to local authorities and housing associations across the UK. Within this particular role, you would be responsible for the compliance workstreams which will include Fire Safety, M&E, Legionella & Gas. Accountabilities/Responsibilities: Lead the development, implementation, and monitoring of compliance policies and procedures across the housing stock. Ensure compliance with statutory obligations, including Health & Safety at Work Act, Building Safety Act, Housing Health and Safety Rating System (HHSRS), and all relevant sector-specific regulations. Oversee regular audits and inspections, ensuring that all remedial actions are recorded, tracked, and completed in a timely manner. Manage contracts and performance of external contractors delivering compliance-related services (e.g. gas servicing, fire risk assessments). Maintain accurate compliance records and provide regular reports to senior management, the board, and regulatory bodies. Work with asset management, repairs, and housing teams to embed a compliance-focused culture. Act as the main point of contact for regulators such as the Regulator of Social Housing and the Health and Safety Executive (HSE). Lead on internal investigations and reporting for incidents related to non-compliance or safety breaches. Manage and develop a team of compliance officers or coordinators, where applicable. Skills & Experience: Essential: Proven experience in a compliance, health & safety, or asset management role within the social housing or property management sector. Detailed knowledge of relevant housing and building safety legislation and best practice. Strong project management and contractor management skills. Excellent analytical and reporting abilities. Experience in policy development and audit processes. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer
