CBRE Enterprise EMEA
Bracknell, Berkshire
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Customer & Community Experience Manager Role Purpose To fulfil a leading role in managing and evolving the onsite customer experience for both employees and visitors at a large global R&D scientific facility. To lead and support the delivery of a program of communications to the community, including professional and inclusive customer focused events, services, and innovative virtual experiences for a distributed community About the Role Based on a large R&D scientific campus the role will be highly visible and act as a key point of contact for both employees and visitors engaging with the site The Customer and Community Experience Manger will play a lead role in the operation of a flagship building onsite and will be required to build close working relationships with multiple stakeholders This person would be expected to gain a deep understanding of the company and their values, and help ensure that the community working both from home and across the campus connect to each other and the organisation The role holder will be expected to continually innovate, enhance and sustain the customer experience, and help develop an inclusive community at Jealott's Hill by supporting the Rec Club, corporate events and wider engagement initiatives The role will report to the UK Account Director and will be directly responsible for the day-to-day operation of concierge services, visitor management, hospitality and meeting rooms, ensuring the highest standard of welcome and onward experience for all Key Duties and Responsibilities Develop and implement the customer experience strategy and budget aligned to the business objectives Manages all Front of House Services including FM Helpdesk to ensure the highest possible service at all times Management of the catering contract delivered by the 3rd party supplier ensuring contract deliverables are met, which include the restaurant and hospitality catering Liaises as necessary with catering provider with respect to catering requests for meeting and events Conduct listening exercises to better understand client needs. Develops performance indicators, rhythm of business and methodology for performance management and continuous improvement Develop or advise in development of resources and materials needed to facilitate change management associated with all in scope customer services programs Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values Co-ordinates staffing rotas to ensure best use of resources at all times Facilitates cross training to ensure team members can fulfil all roles across applicable functions Demonstrates the Host values of leadership and great customer service, reflecting a warm, friendly professional greeting to all Build trusting and strong relationships with Syngenta and CBRE community, as well as head of departments for other service lines, maintaining strong relationships with all parties Using Host methods, collateral and support, enhance community aspect at Jealott's Hill through a number of engagement routes including but not limited to: communication, events, newsletters, CSR and customer initiatives Coaches the team through training and developmental sessions, on topic such as great customer service, handling difficult situations, attention to detail etc Constantly evaluating the service, technology and environment against trends in the wider marketplace, suggesting innovative ways of working and managing change projects Reviews various customer experience services reports. Meets with CBRE management team and appropriate departments to discuss and resolve discrepancies Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for and clients Measuring the operational service against the agreed SOPs and KPIs, presenting reports on performance and identifying risk areas Researches, gathers and complies data and information for monthly and other reporting purposes. Updates and maintains files and records when required to do so Oversees meeting and events bookings, with respect to appropriate planning, co-ordination and client liaison, ensuring a seamless experience for all participants. Trouble shoots and resolves complex client enquiries, following up to ensure satisfaction Regularly carries out checks of concierge, FM and events areas, ensuring all are maintained to the required standards Supports building tours, new employee orientations, and provides information and guidance to employees on building service Responds to building user requests around customer experience services Follows security procedures for the building and responds to emergency situations in a calm and efficient manner Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports Performs other duties that may from time to time be required Other Skills and Knowledge An innovative and creative individual able to enhance the workplace experience for all employees and visitors with a warm and engaging demeanor and the ability to assess circumstances, empathize and offer help Ability to comprehend, analyze, and interpret the complex business documents Ability to respond effectively to the most sensitive issues Ability to write reports, manuals, speeches and articles using distinctive style Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results Responsible for setting department deadlines Qualifications A minimum of 5 years' experience of people management. A minimum of 5 year of related experience (e.g. Front Desk, Concierge, Hospitality, Room Management or Customer Services roles) is essential A minimum of 5 years' experience in events management Demonstrated ability to deploy and maintain a consistently high quality of service at scale Excellent writing and verbal communication skills Personable and collaborative with a track record of working successfully across teams. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help Embody the hospitality culture of Host service model About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Customer & Community Experience Manager Role Purpose To fulfil a leading role in managing and evolving the onsite customer experience for both employees and visitors at a large global R&D scientific facility. To lead and support the delivery of a program of communications to the community, including professional and inclusive customer focused events, services, and innovative virtual experiences for a distributed community About the Role Based on a large R&D scientific campus the role will be highly visible and act as a key point of contact for both employees and visitors engaging with the site The Customer and Community Experience Manger will play a lead role in the operation of a flagship building onsite and will be required to build close working relationships with multiple stakeholders This person would be expected to gain a deep understanding of the company and their values, and help ensure that the community working both from home and across the campus connect to each other and the organisation The role holder will be expected to continually innovate, enhance and sustain the customer experience, and help develop an inclusive community at Jealott's Hill by supporting the Rec Club, corporate events and wider engagement initiatives The role will report to the UK Account Director and will be directly responsible for the day-to-day operation of concierge services, visitor management, hospitality and meeting rooms, ensuring the highest standard of welcome and onward experience for all Key Duties and Responsibilities Develop and implement the customer experience strategy and budget aligned to the business objectives Manages all Front of House Services including FM Helpdesk to ensure the highest possible service at all times Management of the catering contract delivered by the 3rd party supplier ensuring contract deliverables are met, which include the restaurant and hospitality catering Liaises as necessary with catering provider with respect to catering requests for meeting and events Conduct listening exercises to better understand client needs. Develops performance indicators, rhythm of business and methodology for performance management and continuous improvement Develop or advise in development of resources and materials needed to facilitate change management associated with all in scope customer services programs Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values Co-ordinates staffing rotas to ensure best use of resources at all times Facilitates cross training to ensure team members can fulfil all roles across applicable functions Demonstrates the Host values of leadership and great customer service, reflecting a warm, friendly professional greeting to all Build trusting and strong relationships with Syngenta and CBRE community, as well as head of departments for other service lines, maintaining strong relationships with all parties Using Host methods, collateral and support, enhance community aspect at Jealott's Hill through a number of engagement routes including but not limited to: communication, events, newsletters, CSR and customer initiatives Coaches the team through training and developmental sessions, on topic such as great customer service, handling difficult situations, attention to detail etc Constantly evaluating the service, technology and environment against trends in the wider marketplace, suggesting innovative ways of working and managing change projects Reviews various customer experience services reports. Meets with CBRE management team and appropriate departments to discuss and resolve discrepancies Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for and clients Measuring the operational service against the agreed SOPs and KPIs, presenting reports on performance and identifying risk areas Researches, gathers and complies data and information for monthly and other reporting purposes. Updates and maintains files and records when required to do so Oversees meeting and events bookings, with respect to appropriate planning, co-ordination and client liaison, ensuring a seamless experience for all participants. Trouble shoots and resolves complex client enquiries, following up to ensure satisfaction Regularly carries out checks of concierge, FM and events areas, ensuring all are maintained to the required standards Supports building tours, new employee orientations, and provides information and guidance to employees on building service Responds to building user requests around customer experience services Follows security procedures for the building and responds to emergency situations in a calm and efficient manner Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports Performs other duties that may from time to time be required Other Skills and Knowledge An innovative and creative individual able to enhance the workplace experience for all employees and visitors with a warm and engaging demeanor and the ability to assess circumstances, empathize and offer help Ability to comprehend, analyze, and interpret the complex business documents Ability to respond effectively to the most sensitive issues Ability to write reports, manuals, speeches and articles using distinctive style Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results Responsible for setting department deadlines Qualifications A minimum of 5 years' experience of people management. A minimum of 5 year of related experience (e.g. Front Desk, Concierge, Hospitality, Room Management or Customer Services roles) is essential A minimum of 5 years' experience in events management Demonstrated ability to deploy and maintain a consistently high quality of service at scale Excellent writing and verbal communication skills Personable and collaborative with a track record of working successfully across teams. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help Embody the hospitality culture of Host service model About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
C2 Recruitment
Harold Wood, Essex
Retail Operations Manager - Charity Retail (No Weekends!) Location: Romford Head Office Salary: 34,532 per annum Contract: Permanent, Full Time Hours: 9am - 5pm (Monday to Friday only) Benefits: 28 days' holiday including your birthday off + bank holidays Are you a passionate retail administration or operations professional ready to make a real difference in the charity sector? We're recruiting a Retail Operations Manager/Retail Administration Manager to support a respected charity retail team with multi-site estates and maintenance coordination. About the Role This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity's retail estate. You'll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations. Working closely with the Head of Retail and Director of Income Generation, you will: Manage property maintenance, repairs, and site compliance across retail stores Act as main contact for landlords, agents, and external contractors Lead health & safety compliance across sites in partnership with internal H&S leads Oversee service contracts, waste management, cleaning, and insurance claims Work to budget, using lean management practices to control costs Represent retail operations at internal meetings and cascade updates You will also manage a Retail Operations Assistant and support volunteers when needed. What We're Looking For We're looking for someone with: Experience in retail, estates or facilities administration/operations management across retail/charity Key knowledge of retail operations Strong knowledge of health & safety Great organisational and planning skills with a keen eye for detail The ability to build relationships and influence stakeholders at all levels Excellent IT and reporting skills A proactive, hands-on approach and the ability to think on your feet A background in the charity sector or retail operations is desirable Why Join Us? Working within an amazing team with a fantastic inclusive culture No weekend working Generous holiday allowance including your birthday off A values-driven, inclusive, and supportive environment The chance to play a key role in helping a charity achieve its mission Ready to Make a Difference? Apply now and help support a growing charity retail team through high-impact estates and operations work. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
Retail Operations Manager - Charity Retail (No Weekends!) Location: Romford Head Office Salary: 34,532 per annum Contract: Permanent, Full Time Hours: 9am - 5pm (Monday to Friday only) Benefits: 28 days' holiday including your birthday off + bank holidays Are you a passionate retail administration or operations professional ready to make a real difference in the charity sector? We're recruiting a Retail Operations Manager/Retail Administration Manager to support a respected charity retail team with multi-site estates and maintenance coordination. About the Role This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity's retail estate. You'll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations. Working closely with the Head of Retail and Director of Income Generation, you will: Manage property maintenance, repairs, and site compliance across retail stores Act as main contact for landlords, agents, and external contractors Lead health & safety compliance across sites in partnership with internal H&S leads Oversee service contracts, waste management, cleaning, and insurance claims Work to budget, using lean management practices to control costs Represent retail operations at internal meetings and cascade updates You will also manage a Retail Operations Assistant and support volunteers when needed. What We're Looking For We're looking for someone with: Experience in retail, estates or facilities administration/operations management across retail/charity Key knowledge of retail operations Strong knowledge of health & safety Great organisational and planning skills with a keen eye for detail The ability to build relationships and influence stakeholders at all levels Excellent IT and reporting skills A proactive, hands-on approach and the ability to think on your feet A background in the charity sector or retail operations is desirable Why Join Us? Working within an amazing team with a fantastic inclusive culture No weekend working Generous holiday allowance including your birthday off A values-driven, inclusive, and supportive environment The chance to play a key role in helping a charity achieve its mission Ready to Make a Difference? Apply now and help support a growing charity retail team through high-impact estates and operations work. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
C2 Recruitment
Harold Wood, Essex
Legacy Co-ordinator Location: Romford, Essex / Hybrid (Min 2 days based on site) Salary: 26,733 - 31,474 per annum Hours: 37.5 hours per week (part-time considered for the right candidate) Are you passionate about making a real difference in the charity sector? We are seeking a dedicated Legacy Co-ordinator to join a supportive fundraising team in Romford, Essex. This is a hybrid role, offering the chance to combine on-site collaboration with flexible working from home. About the Role Legacies are one of the most vital income streams for charities, helping to secure long-term sustainability and impact. As a Legacy Co-ordinator, you will play a key role in administering legacy gifts, supporting legacy marketing activities, and stewarding relationships with supporters, families, executors, and solicitors. You will provide essential support to the Legacy Manager, ensuring gifts are processed with accuracy, care, and sensitivity, while also helping to promote legacy giving through events and campaigns. Key Responsibilities Administering legacy gifts in line with policies, GDPR, and compliance standards Liaising with executors, solicitors, and families to manage enquiries with professionalism and empathy Maintaining accurate records using CRM systems Supporting legacy marketing activities, including events, communications, and online Will promotions Assisting with cultivation and stewardship of legacy supporters Providing administrative support to ensure efficient and timely legacy processes About You The successful candidate will be: Highly organised, accurate, and methodical, with strong administrative skills Able to manage multiple caseloads and projects simultaneously An excellent communicator with the ability to build and maintain relationships at all levels Confident using Microsoft Office and CRM databases Compassionate and professional, with the ability to handle sensitive situations appropriately Desirable experience includes working with legacy administration, liaising with legal professionals, and supporting marketing campaigns. Why Apply? Opportunity to develop your career in legacy fundraising and administration Work within a collaborative and compassionate fundraising team Hybrid working pattern with flexibility Competitive salary and benefits package The chance to contribute to a meaningful cause and make a lasting impact If you're looking to build your career in the charity sector and want to play a key role in securing vital future income, we'd love to hear from you. Apply today with your CV and start your journey as a Legacy Co-ordinator. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
Legacy Co-ordinator Location: Romford, Essex / Hybrid (Min 2 days based on site) Salary: 26,733 - 31,474 per annum Hours: 37.5 hours per week (part-time considered for the right candidate) Are you passionate about making a real difference in the charity sector? We are seeking a dedicated Legacy Co-ordinator to join a supportive fundraising team in Romford, Essex. This is a hybrid role, offering the chance to combine on-site collaboration with flexible working from home. About the Role Legacies are one of the most vital income streams for charities, helping to secure long-term sustainability and impact. As a Legacy Co-ordinator, you will play a key role in administering legacy gifts, supporting legacy marketing activities, and stewarding relationships with supporters, families, executors, and solicitors. You will provide essential support to the Legacy Manager, ensuring gifts are processed with accuracy, care, and sensitivity, while also helping to promote legacy giving through events and campaigns. Key Responsibilities Administering legacy gifts in line with policies, GDPR, and compliance standards Liaising with executors, solicitors, and families to manage enquiries with professionalism and empathy Maintaining accurate records using CRM systems Supporting legacy marketing activities, including events, communications, and online Will promotions Assisting with cultivation and stewardship of legacy supporters Providing administrative support to ensure efficient and timely legacy processes About You The successful candidate will be: Highly organised, accurate, and methodical, with strong administrative skills Able to manage multiple caseloads and projects simultaneously An excellent communicator with the ability to build and maintain relationships at all levels Confident using Microsoft Office and CRM databases Compassionate and professional, with the ability to handle sensitive situations appropriately Desirable experience includes working with legacy administration, liaising with legal professionals, and supporting marketing campaigns. Why Apply? Opportunity to develop your career in legacy fundraising and administration Work within a collaborative and compassionate fundraising team Hybrid working pattern with flexibility Competitive salary and benefits package The chance to contribute to a meaningful cause and make a lasting impact If you're looking to build your career in the charity sector and want to play a key role in securing vital future income, we'd love to hear from you. Apply today with your CV and start your journey as a Legacy Co-ordinator. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse Manufacturing & Engineering
