Hospitality Manager - Full Time (40 Hours per Week) Our client, a reputable organisation in the hospitality and leisure sector, is hiring for a motivated and goal-oriented Venue Manager to lead a busy, customer-focused site and drive operational and commercial success. This is a fantastic opportunity to take ownership of a thriving venue, lead a dedicated team, and make a real impact within a growing business. What you'll be doing: Oversee all aspects of venue operations, including customer service and kitchen teams Recruit, train, and develop a high-performing team to deliver excellent service Drive performance and implement strategies to grow the business Ensure compliance with company policies, health & safety standards, and legal requirements Maintain positive relationships with customers, staff, and community partners Report on key performance metrics and financial results to support continuous improvement What you'll bring: Proven management experience within hospitality, leisure, or food & beverage environments A proactive, sales-minded attitude with a focus on delivering outstanding customer satisfaction Strong communication, organisational, and analytical skills Ability to work flexibly, including weekends Confidence with Microsoft Office and general IT systems Hands-on leadership style with a passion for team development and operational excellence Why join? This role offers the chance to lead a vibrant venue, shape its success, and be part of a supportive, dynamic team. If you're a driven leader with a passion for hospitality and a desire to make a difference, we want to hear from you! Apply now to become a key part of this exciting journey. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Mar 16, 2026
Full time
Hospitality Manager - Full Time (40 Hours per Week) Our client, a reputable organisation in the hospitality and leisure sector, is hiring for a motivated and goal-oriented Venue Manager to lead a busy, customer-focused site and drive operational and commercial success. This is a fantastic opportunity to take ownership of a thriving venue, lead a dedicated team, and make a real impact within a growing business. What you'll be doing: Oversee all aspects of venue operations, including customer service and kitchen teams Recruit, train, and develop a high-performing team to deliver excellent service Drive performance and implement strategies to grow the business Ensure compliance with company policies, health & safety standards, and legal requirements Maintain positive relationships with customers, staff, and community partners Report on key performance metrics and financial results to support continuous improvement What you'll bring: Proven management experience within hospitality, leisure, or food & beverage environments A proactive, sales-minded attitude with a focus on delivering outstanding customer satisfaction Strong communication, organisational, and analytical skills Ability to work flexibly, including weekends Confidence with Microsoft Office and general IT systems Hands-on leadership style with a passion for team development and operational excellence Why join? This role offers the chance to lead a vibrant venue, shape its success, and be part of a supportive, dynamic team. If you're a driven leader with a passion for hospitality and a desire to make a difference, we want to hear from you! Apply now to become a key part of this exciting journey. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Lead an iconic, upscale hotel at the heart of Liverpool s world class waterfront event campus. Are you an inspirational hotel leader with the vision, commercial drive and ambition to elevate one of Liverpool s flagship hotels to even greater heights The Pullman Liverpool part of the globally recognised Accor brand and operated by the award winning ACC Liverpool event campus is seeking a dynamic, strategic and people focused General Manager to shape the next exciting chapter of our 4 star, 216 bedroom property. This is far from a steady state role. It s a high profile, high impact leadership opportunity where your decisions will directly influence guest experience, commercial performance, team culture and the hotel s prominent position within a thriving city hospitality scene. What You ll Lead As General Manager, you will drive: Exceptional guest experiences that keep Pullman Liverpool front of mind for business, leisure and international travellers. Commercial performance and revenue growth, strengthening our position in a competitive market. Service excellence and brand reputation, ensuring every stay reflects the quality synonymous with Pullman. You ll also steer several upcoming strategic projects, including: Major refurbishments planned for 2026 and 2028. Capital investment initiatives. Innovative service enhancements that will elevate the guest journey even further. This is your opportunity to shape the future of a highly successful hotel backed by the scale, support and global recognition of Accor. Who We re Looking For You are an experienced General Manager, or a senior hotel leader ready for that next step, ideally having a background in upscale or lifestyle hospitality. You combine operational excellence with sharp commercial acumen and have a track record of delivering strong financial, guest satisfaction and brand performance metrics. We re looking for someone who brings: Strategic leadership experience, including planning, budgeting and business growth. Outstanding people leadership, fostering a high performing, motivated and engaged team. Operational rigor, ensuring compliance, safety, governance and asset protection. Commercial edge, with the ability to identify revenue opportunities and drive sustained performance. Experience with Accor brands is helpful but not essential. A Role at the Heart of a Major Events Ecosystem You will work closely with the Chief Operating Officer of ACC Liverpool, as well as brand partners, city stakeholders and executive leaders across the campus. Building strong client relationships within our vibrant events programme will be essential to your success. This is a rare opportunity to lead an established, respected, high performing hotel in one of the UK s most exciting visitor destinations, while shaping its evolution and driving its continued success. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form with a covering letter as soon as possible. Closing Date: 2nd of April 2026 Interview Dates: These will be held between 7th and 17th of April 2026 Equality, Diversity and Inclusion The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
Mar 13, 2026
Full time
Lead an iconic, upscale hotel at the heart of Liverpool s world class waterfront event campus. Are you an inspirational hotel leader with the vision, commercial drive and ambition to elevate one of Liverpool s flagship hotels to even greater heights The Pullman Liverpool part of the globally recognised Accor brand and operated by the award winning ACC Liverpool event campus is seeking a dynamic, strategic and people focused General Manager to shape the next exciting chapter of our 4 star, 216 bedroom property. This is far from a steady state role. It s a high profile, high impact leadership opportunity where your decisions will directly influence guest experience, commercial performance, team culture and the hotel s prominent position within a thriving city hospitality scene. What You ll Lead As General Manager, you will drive: Exceptional guest experiences that keep Pullman Liverpool front of mind for business, leisure and international travellers. Commercial performance and revenue growth, strengthening our position in a competitive market. Service excellence and brand reputation, ensuring every stay reflects the quality synonymous with Pullman. You ll also steer several upcoming strategic projects, including: Major refurbishments planned for 2026 and 2028. Capital investment initiatives. Innovative service enhancements that will elevate the guest journey even further. This is your opportunity to shape the future of a highly successful hotel backed by the scale, support and global recognition of Accor. Who We re Looking For You are an experienced General Manager, or a senior hotel leader ready for that next step, ideally having a background in upscale or lifestyle hospitality. You combine operational excellence with sharp commercial acumen and have a track record of delivering strong financial, guest satisfaction and brand performance metrics. We re looking for someone who brings: Strategic leadership experience, including planning, budgeting and business growth. Outstanding people leadership, fostering a high performing, motivated and engaged team. Operational rigor, ensuring compliance, safety, governance and asset protection. Commercial edge, with the ability to identify revenue opportunities and drive sustained performance. Experience with Accor brands is helpful but not essential. A Role at the Heart of a Major Events Ecosystem You will work closely with the Chief Operating Officer of ACC Liverpool, as well as brand partners, city stakeholders and executive leaders across the campus. Building strong client relationships within our vibrant events programme will be essential to your success. This is a rare opportunity to lead an established, respected, high performing hotel in one of the UK s most exciting visitor destinations, while shaping its evolution and driving its continued success. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form with a covering letter as soon as possible. Closing Date: 2nd of April 2026 Interview Dates: These will be held between 7th and 17th of April 2026 Equality, Diversity and Inclusion The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROTA: Tuesday - Friday 13:00 - 21:30 Saturday 8:00 - 16:30 ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Deliver and oversee cleaning services of classrooms, offices. Libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Work with the team to undertake sanitising, general, and deep-clean duties across internal and external areas, including car parks, smoking zones, showers, and leisure spaces, ensuring surfaces and floors are free from duct, litter, stains, and residual cleaning materials; replenish hygiene products. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Lead on cleaning-related incidents (e.g spillages, leaks, broken glass), coordinating with Facilities Manager. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Maintain excellent standards in washrooms and high-traffic areas, including proactive attendance and replenishment routines. Provide an approachable, customer-focused presence; handle queries and feedback from students, staff and visitors. Provide ad-hoc operational support to the Facilities team as required (events, moves, reactive tasks). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. Ensure all Cleaning staff maintain the highest standards of ethical and professional conduct at all times. This includes demonstrating appropriate behaviour consistent with their role. Accountable for campus cleanliness. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards. DESIRABLE SKILLS and EXPERIENCE: BICSc (or equivalent) qualification/membership. IOSH Working/Managing Safely (or equivalent) and First Aid at Work. Experience in education, public-facing venues, or similar settings. Experience supporting waste reduction and sustainability initiatives. KEY RESULT AREAS: Robust cleaning operations & quality assurance. Excellent customer experience & stakeholder engagement. Fully compliant with documentation and reporting. High standards of health, safety and environmental management. Accountability for stock, equipment and cost control.
Oct 01, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROTA: Tuesday - Friday 13:00 - 21:30 Saturday 8:00 - 16:30 ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Deliver and oversee cleaning services of classrooms, offices. Libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Work with the team to undertake sanitising, general, and deep-clean duties across internal and external areas, including car parks, smoking zones, showers, and leisure spaces, ensuring surfaces and floors are free from duct, litter, stains, and residual cleaning materials; replenish hygiene products. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Lead on cleaning-related incidents (e.g spillages, leaks, broken glass), coordinating with Facilities Manager. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Maintain excellent standards in washrooms and high-traffic areas, including proactive attendance and replenishment routines. Provide an approachable, customer-focused presence; handle queries and feedback from students, staff and visitors. Provide ad-hoc operational support to the Facilities team as required (events, moves, reactive tasks). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. Ensure all Cleaning staff maintain the highest standards of ethical and professional conduct at all times. This includes demonstrating appropriate behaviour consistent with their role. Accountable for campus cleanliness. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards. DESIRABLE SKILLS and EXPERIENCE: BICSc (or equivalent) qualification/membership. IOSH Working/Managing Safely (or equivalent) and First Aid at Work. Experience in education, public-facing venues, or similar settings. Experience supporting waste reduction and sustainability initiatives. KEY RESULT AREAS: Robust cleaning operations & quality assurance. Excellent customer experience & stakeholder engagement. Fully compliant with documentation and reporting. High standards of health, safety and environmental management. Accountability for stock, equipment and cost control.
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROTA: Tuesday - Friday 13:00 - 21:30 Saturday 8:00 - 16:30 ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Deliver and oversee cleaning services of classrooms, offices. Libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Work with the team to undertake sanitising, general, and deep-clean duties across internal and external areas, including car parks, smoking zones, showers, and leisure spaces, ensuring surfaces and floors are free from duct, litter, stains, and residual cleaning materials; replenish hygiene products. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Lead on cleaning-related incidents (e.g spillages, leaks, broken glass), coordinating with Facilities Manager. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Maintain excellent standards in washrooms and high-traffic areas, including proactive attendance and replenishment routines. Provide an approachable, customer-focused presence; handle queries and feedback from students, staff and visitors. Provide ad-hoc operational support to the Facilities team as required (events, moves, reactive tasks). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. Ensure all Cleaning staff maintain the highest standards of ethical and professional conduct at all times. This includes demonstrating appropriate behaviour consistent with their role. Accountable for campus cleanliness. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards. DESIRABLE SKILLS and EXPERIENCE: BICSc (or equivalent) qualification/membership. IOSH Working/Managing Safely (or equivalent) and First Aid at Work. Experience in education, public-facing venues, or similar settings. Experience supporting waste reduction and sustainability initiatives. KEY RESULT AREAS: Robust cleaning operations & quality assurance. Excellent customer experience & stakeholder engagement. Fully compliant with documentation and reporting. High standards of health, safety and environmental management. Accountability for stock, equipment and cost control.
Oct 01, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROTA: Tuesday - Friday 13:00 - 21:30 Saturday 8:00 - 16:30 ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Deliver and oversee cleaning services of classrooms, offices. Libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Work with the team to undertake sanitising, general, and deep-clean duties across internal and external areas, including car parks, smoking zones, showers, and leisure spaces, ensuring surfaces and floors are free from duct, litter, stains, and residual cleaning materials; replenish hygiene products. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Lead on cleaning-related incidents (e.g spillages, leaks, broken glass), coordinating with Facilities Manager. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Maintain excellent standards in washrooms and high-traffic areas, including proactive attendance and replenishment routines. Provide an approachable, customer-focused presence; handle queries and feedback from students, staff and visitors. Provide ad-hoc operational support to the Facilities team as required (events, moves, reactive tasks). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. Ensure all Cleaning staff maintain the highest standards of ethical and professional conduct at all times. This includes demonstrating appropriate behaviour consistent with their role. Accountable for campus cleanliness. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards. DESIRABLE SKILLS and EXPERIENCE: BICSc (or equivalent) qualification/membership. IOSH Working/Managing Safely (or equivalent) and First Aid at Work. Experience in education, public-facing venues, or similar settings. Experience supporting waste reduction and sustainability initiatives. KEY RESULT AREAS: Robust cleaning operations & quality assurance. Excellent customer experience & stakeholder engagement. Fully compliant with documentation and reporting. High standards of health, safety and environmental management. Accountability for stock, equipment and cost control.
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROTA: Tuesday - Friday 13:00 - 21:30 Saturday 8:00 - 16:30 ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Deliver and oversee cleaning services of classrooms, offices. Libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Work with the team to undertake sanitising, general, and deep-clean duties across internal and external areas, including car parks, smoking zones, showers, and leisure spaces, ensuring surfaces and floors are free from duct, litter, stains, and residual cleaning materials; replenish hygiene products. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Lead on cleaning-related incidents (e.g spillages, leaks, broken glass), coordinating with Facilities Manager. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Maintain excellent standards in washrooms and high-traffic areas, including proactive attendance and replenishment routines. Provide an approachable, customer-focused presence; handle queries and feedback from students, staff and visitors. Provide ad-hoc operational support to the Facilities team as required (events, moves, reactive tasks). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. Ensure all Cleaning staff maintain the highest standards of ethical and professional conduct at all times. This includes demonstrating appropriate behaviour consistent with their role. Accountable for campus cleanliness. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards. DESIRABLE SKILLS and EXPERIENCE: BICSc (or equivalent) qualification/membership. IOSH Working/Managing Safely (or equivalent) and First Aid at Work. Experience in education, public-facing venues, or similar settings. Experience supporting waste reduction and sustainability initiatives. KEY RESULT AREAS: Robust cleaning operations & quality assurance. Excellent customer experience & stakeholder engagement. Fully compliant with documentation and reporting. High standards of health, safety and environmental management. Accountability for stock, equipment and cost control.
Oct 01, 2025
Full time
The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. ROTA: Tuesday - Friday 13:00 - 21:30 Saturday 8:00 - 16:30 ROLE and RESPONSIBILITIES: Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures. Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required. Deliver and oversee cleaning services of classrooms, offices. Libraries, washrooms, receptions, circulation areas, and external areas. Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications. Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice. Conduct regular audits/inspections of task completed; record finding, rectify defects promptly, and follow through on corrective actions. Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs. Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control. Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements. Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training. Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service. Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals. Work with the team to undertake sanitising, general, and deep-clean duties across internal and external areas, including car parks, smoking zones, showers, and leisure spaces, ensuring surfaces and floors are free from duct, litter, stains, and residual cleaning materials; replenish hygiene products. Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures. Lead on cleaning-related incidents (e.g spillages, leaks, broken glass), coordinating with Facilities Manager. Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling). Maintain excellent standards in washrooms and high-traffic areas, including proactive attendance and replenishment routines. Provide an approachable, customer-focused presence; handle queries and feedback from students, staff and visitors. Provide ad-hoc operational support to the Facilities team as required (events, moves, reactive tasks). Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager. Maintain a training matrix for Cleaners, scheduling refreshers and keeping accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement. Ensure all Cleaning staff maintain the highest standards of ethical and professional conduct at all times. This includes demonstrating appropriate behaviour consistent with their role. Accountable for campus cleanliness. ESSENTIAL SKILLS and EXPERIENCE: Proven supervisory experience in cleaning or facilities services within busy environments. Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment. Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards. Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs. Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records. Proficiency with emails, MS Office, and basic IT systems. Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes. Flexible, proactive, 'can-do' approach; able to work under own initiative while meeting service standards. DESIRABLE SKILLS and EXPERIENCE: BICSc (or equivalent) qualification/membership. IOSH Working/Managing Safely (or equivalent) and First Aid at Work. Experience in education, public-facing venues, or similar settings. Experience supporting waste reduction and sustainability initiatives. KEY RESULT AREAS: Robust cleaning operations & quality assurance. Excellent customer experience & stakeholder engagement. Fully compliant with documentation and reporting. High standards of health, safety and environmental management. Accountability for stock, equipment and cost control.
