Are you passionate about ensuring safe, high quality environments where people can thrive? Do you enjoy improving processes, supporting compliance, and making a tangible difference across a diverse property portfolio? We are looking for a proactive and dedicated Estates Coordinator to join our national charity someone who is motivated to drive continuous improvement, support a positive health & safety culture, and help us maintain safe, compliant, and welcoming spaces for all who use our services. In this role, you ll work closely with the Estates Manager and teams across the organisation to ensure our estates, facilities, and properties are maintained to the highest standard and meet all relevant regulatory requirements. What You ll Be Doing: Health & Safety & Compliance Carrying out safety and compliance checks, risk assessments, and maintenance assessments. Supporting health & safety projects, audits, investigations, and monitoring activities. Creating reports, identifying areas of improvement, and contributing to a positive safety culture. Taking part in the Health & Safety Committee and helping communicate legislative updates across the charity. Premises & Property Management Conducting premises audits and ensuring all repairs and maintenance tasks are completed on time. Coordinating with contractors and suppliers to deliver compliance-related works. Maintaining records of works, inspections, and compliance checks including gas, fire, legionella, and asbestos safety. Supporting the commissioning and decommissioning of properties across the UK. Helping manage contracts, services, and day to day estate operations at the National Office. About You We re looking for someone who is: Highly organised , proactive, and confident managing multiple priorities. Able to work independently while building strong relationships across teams. Communicative , with excellent verbal and written communication skills. Professional, confidential, and committed to continuous personal development. Essential Experience & Skills Experience in maintenance of property or a property portfolio. Strong organisational skills with the ability to coordinate others. Problem solving capability and a growth mindset. Knowledge of safety, compliance, or continuous improvement principles. Desirable Safeguarding Level 3 training. Experience with continuous improvement training or change management. About Life: Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people whoever they are to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. Our services include: Supported housing and community support Counselling and skilled listening Free pregnancy tests and baby supplies Our values : All our work is underpinned by the following universal human values: Humanity All people are special and equal Solidarity We re with you and for you Community We re better together Charity Doing good for one another Common good Building a better world Information about the role: For further information, please see the attached job description. Salary: £23,132 per annum Hours: 35 hours per week Location: Based at National Office, Leamington Spa with extensive travel to locations around the UK, particularly in the Midlands and the South of England. Benefits: At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our: Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) Birthday Leave (applicable after 1 years service) Additional annual leave for long term service Company Pension Scheme Signed member of the Menopause Workplace Pledge Safeguarding and Equality: Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct. We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds. All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
Apr 03, 2026
Full time
Are you passionate about ensuring safe, high quality environments where people can thrive? Do you enjoy improving processes, supporting compliance, and making a tangible difference across a diverse property portfolio? We are looking for a proactive and dedicated Estates Coordinator to join our national charity someone who is motivated to drive continuous improvement, support a positive health & safety culture, and help us maintain safe, compliant, and welcoming spaces for all who use our services. In this role, you ll work closely with the Estates Manager and teams across the organisation to ensure our estates, facilities, and properties are maintained to the highest standard and meet all relevant regulatory requirements. What You ll Be Doing: Health & Safety & Compliance Carrying out safety and compliance checks, risk assessments, and maintenance assessments. Supporting health & safety projects, audits, investigations, and monitoring activities. Creating reports, identifying areas of improvement, and contributing to a positive safety culture. Taking part in the Health & Safety Committee and helping communicate legislative updates across the charity. Premises & Property Management Conducting premises audits and ensuring all repairs and maintenance tasks are completed on time. Coordinating with contractors and suppliers to deliver compliance-related works. Maintaining records of works, inspections, and compliance checks including gas, fire, legionella, and asbestos safety. Supporting the commissioning and decommissioning of properties across the UK. Helping manage contracts, services, and day to day estate operations at the National Office. About You We re looking for someone who is: Highly organised , proactive, and confident managing multiple priorities. Able to work independently while building strong relationships across teams. Communicative , with excellent verbal and written communication skills. Professional, confidential, and committed to continuous personal development. Essential Experience & Skills Experience in maintenance of property or a property portfolio. Strong organisational skills with the ability to coordinate others. Problem solving capability and a growth mindset. Knowledge of safety, compliance, or continuous improvement principles. Desirable Safeguarding Level 3 training. Experience with continuous improvement training or change management. About Life: Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people whoever they are to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. Our services include: Supported housing and community support Counselling and skilled listening Free pregnancy tests and baby supplies Our values : All our work is underpinned by the following universal human values: Humanity All people are special and equal Solidarity We re with you and for you Community We re better together Charity Doing good for one another Common good Building a better world Information about the role: For further information, please see the attached job description. Salary: £23,132 per annum Hours: 35 hours per week Location: Based at National Office, Leamington Spa with extensive travel to locations around the UK, particularly in the Midlands and the South of England. Benefits: At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our: Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) Birthday Leave (applicable after 1 years service) Additional annual leave for long term service Company Pension Scheme Signed member of the Menopause Workplace Pledge Safeguarding and Equality: Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct. We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds. All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
Service Administrator Active Together, Cherry Tree Court, Hull We are committed to paying the Real Living Wage. About Us Yorkshire is one of the regions hardest hit by cancer. Together, we can change this. Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer in Yorkshire, and beyond. As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. The Benefits We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, and a whole lot more. We ve got a strong set of values that inform everything we do and we re looking for people who are aligned with these. As our Service Administrator you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. The Role Active Together is a multimodal prehabilitation and rehabilitation service that has been developed by world leading academics and practitioners at the Advanced Wellbeing Research Centre (AWRC) at Sheffield Hallam University and funded by Yorkshire Cancer Research. Reporting to the Services Manager, The Service Administrator will support the operational and patient-facing functions of the Active Together service. This role involves managing NHS referrals, patient bookings, service appointments, and team administration, ensuring seamless coordination of facilities and resources. The role involves close collaboration with the Yorkshire Cancer Research Active Together Service team and the Hull University Teaching Hospitals (HUTH) clinical staff delivering the Hull service. You will support the Service Manager in delivering the day-to-day operational management of the service premises. Additionally, you will support the administration involved in onboarding new Yorkshire Cancer Research staff, ensuring a smooth transition into the service. Specifically, you will: Patient Flow & Service Coordination Process patient referrals and book initial assessments, supporting patient onboarding into the Active Together service. Schedule and manage patient appointments, including cancellations, waiting lists, and transport arrangements. Assist patients with completing necessary questionnaires. Maintain accurate service records including any Electronic Patient Record (EPR) system data and oversee efficient discharge processes. Support Service Manager in the management of monitoring and quality assurance data and processes. Communicate with service users and stakeholders to provide information about Active Together. Support service users in navigating the program and signpost them to relevant health and wellbeing resources. Administrative & Operational Support Support the development, implementation and improvement of service administrative systems and processes. Support team administration, including diary management, email monitoring, postal management and staff induction support. Oversee stock control for office and service consumables and manage third-party cleaning and maintenance contracts. Facilitate room bookings for service appointments, team meetings, and events. Undertake minute-taking for team meetings. Maintain a welcoming and professional environment, ensuring high standards of customer service. Manage service facilities ensuring cleanliness, presentation, and functionality. Report and escalate safeguarding concerns in line with Yorkshire Cancer Research policies. Financial & Procurement Management Process purchase orders, invoices, and expenses as required. Maintain optimal stock levels for patient literature and welcome packs, service equipment, office, and centre supplies. Other duties Support service data collection and evaluation initiatives. Provide cover during staff absences and assist in general administrative duties. Ensure compliance with mandatory training, governance procedures, and service improvement initiatives. Be trained as a First Aider and Fire Marshal and manage the rota for First Aid and Fire Marshal cover About You To be considered for this role, you will need: To be educated to GCSE level (or equivalent qualifications /experience) to include English Language at grade 4/C or above. To have NVQ 3 Business Admin or Customer Services or equivalent experience To have demonstrable short courses or equivalent experience in report writing, data collation and analysis of results To have experience in administrative role(s) within healthcare or service-based environments To have experience of Lorenzo/Patient Administration Systems, databases and information systems To have experience of implementing and developing operational and administrative processes and procedures. To have experience of working in a role where organisational skills are essential and there is a requirement to work autonomously and as part of various teams across an organisation. To have experience of utilising excellent communication and interpersonal skills to engage with a wide range of internal and external stakeholders. Application Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research. To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 16 April 2026. Please read our privacy notice before applying. Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual s circumstances against the needs of the charity. We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
Apr 02, 2026
Full time
Service Administrator Active Together, Cherry Tree Court, Hull We are committed to paying the Real Living Wage. About Us Yorkshire is one of the regions hardest hit by cancer. Together, we can change this. Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer in Yorkshire, and beyond. As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. The Benefits We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, and a whole lot more. We ve got a strong set of values that inform everything we do and we re looking for people who are aligned with these. As our Service Administrator you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. The Role Active Together is a multimodal prehabilitation and rehabilitation service that has been developed by world leading academics and practitioners at the Advanced Wellbeing Research Centre (AWRC) at Sheffield Hallam University and funded by Yorkshire Cancer Research. Reporting to the Services Manager, The Service Administrator will support the operational and patient-facing functions of the Active Together service. This role involves managing NHS referrals, patient bookings, service appointments, and team administration, ensuring seamless coordination of facilities and resources. The role involves close collaboration with the Yorkshire Cancer Research Active Together Service team and the Hull University Teaching Hospitals (HUTH) clinical staff delivering the Hull service. You will support the Service Manager in delivering the day-to-day operational management of the service premises. Additionally, you will support the administration involved in onboarding new Yorkshire Cancer Research staff, ensuring a smooth transition into the service. Specifically, you will: Patient Flow & Service Coordination Process patient referrals and book initial assessments, supporting patient onboarding into the Active Together service. Schedule and manage patient appointments, including cancellations, waiting lists, and transport arrangements. Assist patients with completing necessary questionnaires. Maintain accurate service records including any Electronic Patient Record (EPR) system data and oversee efficient discharge processes. Support Service Manager in the management of monitoring and quality assurance data and processes. Communicate with service users and stakeholders to provide information about Active Together. Support service users in navigating the program and signpost them to relevant health and wellbeing resources. Administrative & Operational Support Support the development, implementation and improvement of service administrative systems and processes. Support team administration, including diary management, email monitoring, postal management and staff induction support. Oversee stock control for office and service consumables and manage third-party cleaning and maintenance contracts. Facilitate room bookings for service appointments, team meetings, and events. Undertake minute-taking for team meetings. Maintain a welcoming and professional environment, ensuring high standards of customer service. Manage service facilities ensuring cleanliness, presentation, and functionality. Report and escalate safeguarding concerns in line with Yorkshire Cancer Research policies. Financial & Procurement Management Process purchase orders, invoices, and expenses as required. Maintain optimal stock levels for patient literature and welcome packs, service equipment, office, and centre supplies. Other duties Support service data collection and evaluation initiatives. Provide cover during staff absences and assist in general administrative duties. Ensure compliance with mandatory training, governance procedures, and service improvement initiatives. Be trained as a First Aider and Fire Marshal and manage the rota for First Aid and Fire Marshal cover About You To be considered for this role, you will need: To be educated to GCSE level (or equivalent qualifications /experience) to include English Language at grade 4/C or above. To have NVQ 3 Business Admin or Customer Services or equivalent experience To have demonstrable short courses or equivalent experience in report writing, data collation and analysis of results To have experience in administrative role(s) within healthcare or service-based environments To have experience of Lorenzo/Patient Administration Systems, databases and information systems To have experience of implementing and developing operational and administrative processes and procedures. To have experience of working in a role where organisational skills are essential and there is a requirement to work autonomously and as part of various teams across an organisation. To have experience of utilising excellent communication and interpersonal skills to engage with a wide range of internal and external stakeholders. Application Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research. To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 16 April 2026. Please read our privacy notice before applying. Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual s circumstances against the needs of the charity. We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
Facilities & Fleet Coordinator Location: Waterloo Contract: Fixed Term until end of April 2027, with a view to extend to a permanent position. Salary : £27,100 - £28,860 pa, depending on experience Hours : 37.5 per week The organisation is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. This position is an exciting opportunity to work in a key role in the delivery fleet and facilities management. The team is seeking an experienced Administrator to contribute to the effective resource management and administration of the fleet and facilities. Highly analytical with experience in implementing new systems and processes, you will work across their sites to provide efficient and cost effective support for fleet and facilities management. Key Responsibilities and Tasks Fleet Support Ensure periodic vehicle checks have been undertaken by GWL drivers to ensure safety of their staff as well as compliance with relevant regulations and contracts Monitor maintenance schedule and book vehicles for MOTs with their fleet vehicles provider Ensure all accidents are accurately recorded and investigated and manage insurance claims Co-ordinate vehicle assignment according to the needs of their field projects, including on-hire process for new vehicles and off-hire process for the ones no longer required Co-ordinate fleet related supplier contracts, tenders and appraisals and monitor performance to ensure best value across sites, this including contracts with vehicle hire companies as well as telematics systems providers. Monitor the vehicle tracking data and provide reports on this to the relevant teams as well as monthly reports on fuel card and parking account expenditure. Co-ordinate allocation and use of fuel cards and assist drivers with their expense claims Communicate effectively with drivers, mechanics, vendors and other internal and external stakeholders to ensure smooth fleet operations Co-ordinate management of the Trust's vehicle fleet including keeping the vehicle list and maintenance history updated, managing parking services and the payment and administration of Penalty Charge Notices (PCN) and other associated vehicle management as required Facilities Support Assist with the co-ordination of the Trust's properties and assets at their head office in London, with occasional involvement with other sites across London Assist with supplier contracts, tenders and appraisals and monitoring of performance to ensure best value across sites. Monitor day-to-day budgets, assist in preparing annual budgets (in collaboration with the Facilities Manager) and reporting concerns in operational costs. Assist Facilities manager with property management coordination in respect of GWL's property leases and sub-leases and the raising of invoices as appropriate for tenants. Assist in drawing up schedules for the periodic inspection and maintenance of premises and assets, monitoring for compliance. Provide support as necessary for all office-based management systems (documents and process management). Ensuring that the documents and processes are always up to date. Health & Safety Ensure an effective health & safety management system (i.e., asbestos; electrical safety; fire safety; first aid; gas; working at height; lifting equipment; and legionella) is in operation (in collaboration with the Facilities Manager) for the organisation sites' environments, complying at all times with UK health and safety law and supporting Groundwork London's drive for sustainable improvements Ensuring effective communication and assessment of health & safety matters within the Administration team and to all staff in respect of the organisation sites' environments for the purpose of collectively improving health & safety performance and to ensure compliance. Ensure (in collaboration with the Facilities Manager) that all facilities related risk assessments are undertaken as required. Maintaining and update appropriate registers in accordance with legal requirements and the organisation's policies and procedures. Ensure all fleet accidents are accurately recorded and investigated, including following up on any appropriate remedial action to ensure these are closed. Assist with the Facilities Managers' membership and duties to the Trust's health and safety committee. Assist in ensuring that the organisation maintains accreditation to UVDB Achilles, ISO14001 and CHAS, and support accreditation to other environmental or quality management systems as appropriate. Qualifications Minimum of 1 year of experience in an administrative, fleet management or H&S role Strong understanding of fleet management principles and best practices Excellent organizational, communication, and interpersonal skills Proficient in Microsoft Office Suite and fleet management software (a plus) Ability to work independently and as part of a team Valid driving licence desirable To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply. Interview date : w/c 4th of May 2026 The organisation is an equal opportunities employer and welcomes applications from all members of the community. They are particularly seeking applicants from under-represented backgrounds including but not exclusive to, males, transgender people and those from an Asian background.
Apr 02, 2026
Full time
Facilities & Fleet Coordinator Location: Waterloo Contract: Fixed Term until end of April 2027, with a view to extend to a permanent position. Salary : £27,100 - £28,860 pa, depending on experience Hours : 37.5 per week The organisation is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. This position is an exciting opportunity to work in a key role in the delivery fleet and facilities management. The team is seeking an experienced Administrator to contribute to the effective resource management and administration of the fleet and facilities. Highly analytical with experience in implementing new systems and processes, you will work across their sites to provide efficient and cost effective support for fleet and facilities management. Key Responsibilities and Tasks Fleet Support Ensure periodic vehicle checks have been undertaken by GWL drivers to ensure safety of their staff as well as compliance with relevant regulations and contracts Monitor maintenance schedule and book vehicles for MOTs with their fleet vehicles provider Ensure all accidents are accurately recorded and investigated and manage insurance claims Co-ordinate vehicle assignment according to the needs of their field projects, including on-hire process for new vehicles and off-hire process for the ones no longer required Co-ordinate fleet related supplier contracts, tenders and appraisals and monitor performance to ensure best value across sites, this including contracts with vehicle hire companies as well as telematics systems providers. Monitor the vehicle tracking data and provide reports on this to the relevant teams as well as monthly reports on fuel card and parking account expenditure. Co-ordinate allocation and use of fuel cards and assist drivers with their expense claims Communicate effectively with drivers, mechanics, vendors and other internal and external stakeholders to ensure smooth fleet operations Co-ordinate management of the Trust's vehicle fleet including keeping the vehicle list and maintenance history updated, managing parking services and the payment and administration of Penalty Charge Notices (PCN) and other associated vehicle management as required Facilities Support Assist with the co-ordination of the Trust's properties and assets at their head office in London, with occasional involvement with other sites across London Assist with supplier contracts, tenders and appraisals and monitoring of performance to ensure best value across sites. Monitor day-to-day budgets, assist in preparing annual budgets (in collaboration with the Facilities Manager) and reporting concerns in operational costs. Assist Facilities manager with property management coordination in respect of GWL's property leases and sub-leases and the raising of invoices as appropriate for tenants. Assist in drawing up schedules for the periodic inspection and maintenance of premises and assets, monitoring for compliance. Provide support as necessary for all office-based management systems (documents and process management). Ensuring that the documents and processes are always up to date. Health & Safety Ensure an effective health & safety management system (i.e., asbestos; electrical safety; fire safety; first aid; gas; working at height; lifting equipment; and legionella) is in operation (in collaboration with the Facilities Manager) for the organisation sites' environments, complying at all times with UK health and safety law and supporting Groundwork London's drive for sustainable improvements Ensuring effective communication and assessment of health & safety matters within the Administration team and to all staff in respect of the organisation sites' environments for the purpose of collectively improving health & safety performance and to ensure compliance. Ensure (in collaboration with the Facilities Manager) that all facilities related risk assessments are undertaken as required. Maintaining and update appropriate registers in accordance with legal requirements and the organisation's policies and procedures. Ensure all fleet accidents are accurately recorded and investigated, including following up on any appropriate remedial action to ensure these are closed. Assist with the Facilities Managers' membership and duties to the Trust's health and safety committee. Assist in ensuring that the organisation maintains accreditation to UVDB Achilles, ISO14001 and CHAS, and support accreditation to other environmental or quality management systems as appropriate. Qualifications Minimum of 1 year of experience in an administrative, fleet management or H&S role Strong understanding of fleet management principles and best practices Excellent organizational, communication, and interpersonal skills Proficient in Microsoft Office Suite and fleet management software (a plus) Ability to work independently and as part of a team Valid driving licence desirable To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply. Interview date : w/c 4th of May 2026 The organisation is an equal opportunities employer and welcomes applications from all members of the community. They are particularly seeking applicants from under-represented backgrounds including but not exclusive to, males, transgender people and those from an Asian background.
Maintenance Manager The role offers a salary of £44,000 plus tronc (approximately £3,000-£4,000 additional). It operates on a 4 on, 4 off shift pattern and involves managing two shift engineers and a painter. Job Description Job Title: Maintenance Manager Department: Engineering Reports to: General Manager Responsible for: Shift Engineer This hotel delivers a personal, tactful and friendly service, anticipating guest need, creating a homely ambiance in a sophisticated environment to achieve an elegant and comfortable experience. Our 7 Hospitality Values • Entrepreneurship • Agility • Well-being • Competence • Rethinking luxury • Tailor-made • Emotion Job Overview To be responsible for all maintenance issues within the hotel, performing maintenance checks, and overseeing the engineering team to deliver an excellent guests' experience. To manage renovation projects, develop emergency programs and take on special projects as assigned. Objectives and Goals To maintain the hotel maintenance to the highest possible standards and ensure the hotel is fully operational with full statutory and legal compliance. To support effective communication across the business To support the business through targeted support for specific maintenance projects To drives business performance through proactive engineering efforts to limit costs and increase guest and employee satisfaction through effective communications and trainin Key Duties and Responsibilities Responsible for all maintenance issues within the hotel Manage budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Perform daily checks around the hotel Conduct lift emergency release procedures as required Diagnose, maintain, and repair mechanical equipment within the hotel Ensure good relationships are built with internal and external customers Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise Develop, implement, and direct all emergency programs Develop, implement and manage energy conservation programs for the property to minimize expenses Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively Perform special projects and other responsibilities as assigned Responsible for the health and safety of the hotel To manage hotel's health and safety calendar To review risk assessments periodically as per health and safety regulations Ensure monthly safety inspections take place and employees are trained accordingly To work from maintenance fault log to ensure all bedrooms and meeting rooms are available to let daily ensuring close communication with both housekeeping and front of house manager. Implement and operate planned preventative maintenance scheme for the hotel To deliver projects in line with organisational need. To maintain all plant and machinery. To manage, schedule and complete project work in a timely and efficient manner. Control departmental costs through correct storage and distribution of supplies. To maintain heating, ventilating, air conditioning equipment in optimal operating condition by performing routine maintenance and repairs Ability to prevent costly machine breakdowns by reviewing equipment as needed Maintaining and updating information on the internal maintenance BMS Sourcing and managing suppliers and subcontractors Ensure that all maintenance contracts are up to date and cover all relevant machinery All repairs are logged and recorded to show due diligence Ensure machinery records are kept in order to not lose warranty cover Set up a help desk/job center to receive jobs, track jobs and close and record jobs and ensure this will be communicated with the engineers. Set up specialist contractors or M&E Maintenance contractor prior to opening for the lifts, boilers, chillers, BMS, CHP, water treatment, catering equipment, fire alarm and panel, fire suppression (hood) etc. People Development Develop a positive and direct relationship with all colleagues, HODS and external links To build and maintain an efficient team of employees, driving the team towards the objectives of the business. To recruit and select employees to the agreed staffing levels using cost effective recruitment methods. Ensure professional departmental induction is completed consistently and its effectiveness reviewed. Stimulate a positive 'learning' culture Develop a departmental calendar of all key training, identifying training needs and capability gaps within the team working with Human Resources for further training. Maintain and update training records, ensuring team and regularly developed and trained To manage all employees' performance in line with job descriptions, giving regular feedback and appraisals. To manage all disciplinary and grievance issues within the department in consultation with the Human Resources team Audit holiday and sickness administration to ensure consistency and accuracy Ensure all staff complete an exit interview Be pro-active in updating self and colleagues on industry knowledg Work with General Manager or other department heads on various special assignments and any other reasonable request Qualifications and Requirements Previous experience of facilities management or in a similar quality operation Advance knowledge of building management/engineering Qualification in an engineering field, preferably Mechanical engineering Knowledge of general building maintenance essential Certification in advanced health and safety, fire safety and food hygiene ideal Proven experience in managing a team Good knowledge of Microsoft Office, Opera,
Apr 02, 2026
Full time
Maintenance Manager The role offers a salary of £44,000 plus tronc (approximately £3,000-£4,000 additional). It operates on a 4 on, 4 off shift pattern and involves managing two shift engineers and a painter. Job Description Job Title: Maintenance Manager Department: Engineering Reports to: General Manager Responsible for: Shift Engineer This hotel delivers a personal, tactful and friendly service, anticipating guest need, creating a homely ambiance in a sophisticated environment to achieve an elegant and comfortable experience. Our 7 Hospitality Values • Entrepreneurship • Agility • Well-being • Competence • Rethinking luxury • Tailor-made • Emotion Job Overview To be responsible for all maintenance issues within the hotel, performing maintenance checks, and overseeing the engineering team to deliver an excellent guests' experience. To manage renovation projects, develop emergency programs and take on special projects as assigned. Objectives and Goals To maintain the hotel maintenance to the highest possible standards and ensure the hotel is fully operational with full statutory and legal compliance. To support effective communication across the business To support the business through targeted support for specific maintenance projects To drives business performance through proactive engineering efforts to limit costs and increase guest and employee satisfaction through effective communications and trainin Key Duties and Responsibilities Responsible for all maintenance issues within the hotel Manage budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Perform daily checks around the hotel Conduct lift emergency release procedures as required Diagnose, maintain, and repair mechanical equipment within the hotel Ensure good relationships are built with internal and external customers Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise Develop, implement, and direct all emergency programs Develop, implement and manage energy conservation programs for the property to minimize expenses Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively Perform special projects and other responsibilities as assigned Responsible for the health and safety of the hotel To manage hotel's health and safety calendar To review risk assessments periodically as per health and safety regulations Ensure monthly safety inspections take place and employees are trained accordingly To work from maintenance fault log to ensure all bedrooms and meeting rooms are available to let daily ensuring close communication with both housekeeping and front of house manager. Implement and operate planned preventative maintenance scheme for the hotel To deliver projects in line with organisational need. To maintain all plant and machinery. To manage, schedule and complete project work in a timely and efficient manner. Control departmental costs through correct storage and distribution of supplies. To maintain heating, ventilating, air conditioning equipment in optimal operating condition by performing routine maintenance and repairs Ability to prevent costly machine breakdowns by reviewing equipment as needed Maintaining and updating information on the internal maintenance BMS Sourcing and managing suppliers and subcontractors Ensure that all maintenance contracts are up to date and cover all relevant machinery All repairs are logged and recorded to show due diligence Ensure machinery records are kept in order to not lose warranty cover Set up a help desk/job center to receive jobs, track jobs and close and record jobs and ensure this will be communicated with the engineers. Set up specialist contractors or M&E Maintenance contractor prior to opening for the lifts, boilers, chillers, BMS, CHP, water treatment, catering equipment, fire alarm and panel, fire suppression (hood) etc. People Development Develop a positive and direct relationship with all colleagues, HODS and external links To build and maintain an efficient team of employees, driving the team towards the objectives of the business. To recruit and select employees to the agreed staffing levels using cost effective recruitment methods. Ensure professional departmental induction is completed consistently and its effectiveness reviewed. Stimulate a positive 'learning' culture Develop a departmental calendar of all key training, identifying training needs and capability gaps within the team working with Human Resources for further training. Maintain and update training records, ensuring team and regularly developed and trained To manage all employees' performance in line with job descriptions, giving regular feedback and appraisals. To manage all disciplinary and grievance issues within the department in consultation with the Human Resources team Audit holiday and sickness administration to ensure consistency and accuracy Ensure all staff complete an exit interview Be pro-active in updating self and colleagues on industry knowledg Work with General Manager or other department heads on various special assignments and any other reasonable request Qualifications and Requirements Previous experience of facilities management or in a similar quality operation Advance knowledge of building management/engineering Qualification in an engineering field, preferably Mechanical engineering Knowledge of general building maintenance essential Certification in advanced health and safety, fire safety and food hygiene ideal Proven experience in managing a team Good knowledge of Microsoft Office, Opera,
Highways Technology Engineer Reporting to the Highways Regional Manager, the Highways Technology Engineer will be a key member of the Area 14 Maintenance Team, responsible completing all technology maintenance tasks and undertake reactive and planned maintenance on highways technology equipment covering the A1M, A19 and A66 from York to Berwick , with candidates ideally located in or around York, Leeds or Richmond. This role requires flexibility to work days as well as nights when needed and to be on the on call rota 1 in 4 weeks . Flexibility to work on other northern contracts and opportunities around the North East and North West (Area 10, 12, 13 and 14). What you'll do: Complete essential maintenance tasks on motorway communications equipment, as per the agreed maintenance schedules Keep your Manager updated with appraising of progress and fault status. Complete dynamic risk assessments for work activities and be proactive in managing safety at all times Respond to emergency incidents, to ensure both emergency response times and maintenance obligations are met. Must be prepared to sign up to out of hour's callout and to work nights as required by the contract Undertake client and customer liaison, and deals with service partners, supply chain and other stakeholders as directed. Who you are: This role would suit someone with previous highways technology maintenance experience or come from an electrical background and use this knowledge to gain an understanding of highways technology equipment including: ANPR, Message Signs, CCTV, MIDAS, Cabinets, Traffic Signals, Weather Stations and Traffic Counting Technologies. Key Requirements: Responsible role for all proactive, reactive and planned maintenance within the network area. Previous highways technology background to include; ANPR, Message Signs, CCTV, MIDAS, Cabinets and Traffic Signals or come from an Electrical background, ideally 18th edition or equivalent Will join the on-call rota to work every 1 in 4 weeks Must be flexible, adaptable and prepared to work, days as well as some nights as the contract requires. Hold a Full UK Driving Licence What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell days annually Commercial Vehicle Uncapped Overtime Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Apr 01, 2026
Full time
Highways Technology Engineer Reporting to the Highways Regional Manager, the Highways Technology Engineer will be a key member of the Area 14 Maintenance Team, responsible completing all technology maintenance tasks and undertake reactive and planned maintenance on highways technology equipment covering the A1M, A19 and A66 from York to Berwick , with candidates ideally located in or around York, Leeds or Richmond. This role requires flexibility to work days as well as nights when needed and to be on the on call rota 1 in 4 weeks . Flexibility to work on other northern contracts and opportunities around the North East and North West (Area 10, 12, 13 and 14). What you'll do: Complete essential maintenance tasks on motorway communications equipment, as per the agreed maintenance schedules Keep your Manager updated with appraising of progress and fault status. Complete dynamic risk assessments for work activities and be proactive in managing safety at all times Respond to emergency incidents, to ensure both emergency response times and maintenance obligations are met. Must be prepared to sign up to out of hour's callout and to work nights as required by the contract Undertake client and customer liaison, and deals with service partners, supply chain and other stakeholders as directed. Who you are: This role would suit someone with previous highways technology maintenance experience or come from an electrical background and use this knowledge to gain an understanding of highways technology equipment including: ANPR, Message Signs, CCTV, MIDAS, Cabinets, Traffic Signals, Weather Stations and Traffic Counting Technologies. Key Requirements: Responsible role for all proactive, reactive and planned maintenance within the network area. Previous highways technology background to include; ANPR, Message Signs, CCTV, MIDAS, Cabinets and Traffic Signals or come from an Electrical background, ideally 18th edition or equivalent Will join the on-call rota to work every 1 in 4 weeks Must be flexible, adaptable and prepared to work, days as well as some nights as the contract requires. Hold a Full UK Driving Licence What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days holiday, plus public holidays, and the option to buy or sell days annually Commercial Vehicle Uncapped Overtime Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Job title: Inside sales Associate Location: Sheffield Office. Hybrid - 3 days a week About us: Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight s solutions by proactively managing people, products, technology, information, and time. The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured. The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction. Key responsibilities: Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients. Collaborate with internal departments to ensure all client requests are picked up within relevant timescales. Ensure the Sales teams compliance with Insight s policies and procedures. Communicate directly with Insight s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements. Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals. Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis. Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them. Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager. This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager. Key skills and experience required: Experience of working within a high performing team within a fast-paced, target driven environment -Holds relevant professional Business Administration qualification, accreditation and or certification High level of written and spoken English A confident, outward-looking, proactive communicator Fully conversant with Microsoft Office suite (Outlook, Excel, and Word) -Previous experience using administration and ordering systems (such as CRM) Excellent time management skills and ability to work unsupervised, to tight deadlines -Demonstrates general IT product knowledge of current information technologies Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients -Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion Ability to understand client needs and collaborate effectively with teammates -Previous working experience gained in a sales environment Ability to learn new systems/processes quickly and effectively -A strong team player as well as a proactive individual contributor About Insight: We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there s a reason our average employee tenure is over 6 years. We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. Application Details: Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.
Apr 01, 2026
Full time
Job title: Inside sales Associate Location: Sheffield Office. Hybrid - 3 days a week About us: Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight s solutions by proactively managing people, products, technology, information, and time. The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured. The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction. Key responsibilities: Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients. Collaborate with internal departments to ensure all client requests are picked up within relevant timescales. Ensure the Sales teams compliance with Insight s policies and procedures. Communicate directly with Insight s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements. Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals. Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis. Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them. Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager. This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager. Key skills and experience required: Experience of working within a high performing team within a fast-paced, target driven environment -Holds relevant professional Business Administration qualification, accreditation and or certification High level of written and spoken English A confident, outward-looking, proactive communicator Fully conversant with Microsoft Office suite (Outlook, Excel, and Word) -Previous experience using administration and ordering systems (such as CRM) Excellent time management skills and ability to work unsupervised, to tight deadlines -Demonstrates general IT product knowledge of current information technologies Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients -Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion Ability to understand client needs and collaborate effectively with teammates -Previous working experience gained in a sales environment Ability to learn new systems/processes quickly and effectively -A strong team player as well as a proactive individual contributor About Insight: We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there s a reason our average employee tenure is over 6 years. We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. Application Details: Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.
Build your Future with Us! We are a forward-thinking Company with an established presence across the UK and Ireland. Our values We Commit, We Care, We Collaborate shape how we work with our clients, partners, and each other. As our business continues to grow, we are looking for dedicated individuals who take pride in their work and want to build a rewarding career within a supportive and collaborative environment. We are seeking a Senior Administrator to join our Workspace team and drive success across our high value projects. Why join us? Exciting Projects Work on varied sector projects and leave a lasting legacy Career Growth Clear progression pathways and continuous professional development Collaborative Culture Be part of a team that values innovation, integrity, and a commitment to excellence Competitive Package Enjoy a competitive salary and great benefits with volunteering days, and flexible and hybrid working options What you will be doing As a Senior Administrator you will have a wide and varied remit making full use of your experience and skills.You will bring experience to the role along with a proven track record of managing a high volume of tasks on a day to day basis. The role will be to support our current contracts and assist with growing volumes in the team. You will also be responsible for the following: Working closely with Project/Contract/Facilities Managers to develop and enhance the quality of service and reporting processes. Data entry, retrieval and database/portal maintenance Creating and managing documents, site files, spreadsheets and presentations Providing timely updates to contract teams and report delays as a matter of urgency Providing a friendly and professional point of contact for customers for any queries or concerns Liaising with wider team members to ensure the best resolution, consistent with the contract Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, general admin etc. Liaising with relevant Contract staff and subcontractors in relation to all aspects of contract requirements, onboarding, training, compliance, O&M manuals and that required information is returned in a timely manner Raising PO s in line with agreed contract requirements Handling incoming calls and manage outgoing calls as required while supporting with team meetings. Supporting on monitoring of CAFM (JobLogic) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's What We re Looking For Essential Relevant demonstrable experience in previous or similar roles Strong proven experience with Microsoft Office packages Friendly approach and enjoys working within a team Possess the ability to plan your own work, work on your own initiative and meet deadlines Confident communicating skills with colleagues, senior members of management and 3rd party providers Attention to detail Excellent organisational skills Proactive, passionate and driven Desirable Experience of working in a Construction environment Proven track record of dealing with high levels of administration per day. How to Apply: If you re ready to take the next step in your career with a company that values your expertise and innovation, we d love to hear from you! Apply by clicking apply below. Join us on our journey to McLaughlin and Harvey are an equal opportunities employer who are committed to creating an inclusive and diverse workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of backgrounds, experiences, and identities. We believe that diverse perspectives strengthen our teams and help us deliver better outcomes for our people, our clients, and the communities in which we work.
Apr 01, 2026
Full time
Build your Future with Us! We are a forward-thinking Company with an established presence across the UK and Ireland. Our values We Commit, We Care, We Collaborate shape how we work with our clients, partners, and each other. As our business continues to grow, we are looking for dedicated individuals who take pride in their work and want to build a rewarding career within a supportive and collaborative environment. We are seeking a Senior Administrator to join our Workspace team and drive success across our high value projects. Why join us? Exciting Projects Work on varied sector projects and leave a lasting legacy Career Growth Clear progression pathways and continuous professional development Collaborative Culture Be part of a team that values innovation, integrity, and a commitment to excellence Competitive Package Enjoy a competitive salary and great benefits with volunteering days, and flexible and hybrid working options What you will be doing As a Senior Administrator you will have a wide and varied remit making full use of your experience and skills.You will bring experience to the role along with a proven track record of managing a high volume of tasks on a day to day basis. The role will be to support our current contracts and assist with growing volumes in the team. You will also be responsible for the following: Working closely with Project/Contract/Facilities Managers to develop and enhance the quality of service and reporting processes. Data entry, retrieval and database/portal maintenance Creating and managing documents, site files, spreadsheets and presentations Providing timely updates to contract teams and report delays as a matter of urgency Providing a friendly and professional point of contact for customers for any queries or concerns Liaising with wider team members to ensure the best resolution, consistent with the contract Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, general admin etc. Liaising with relevant Contract staff and subcontractors in relation to all aspects of contract requirements, onboarding, training, compliance, O&M manuals and that required information is returned in a timely manner Raising PO s in line with agreed contract requirements Handling incoming calls and manage outgoing calls as required while supporting with team meetings. Supporting on monitoring of CAFM (JobLogic) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's What We re Looking For Essential Relevant demonstrable experience in previous or similar roles Strong proven experience with Microsoft Office packages Friendly approach and enjoys working within a team Possess the ability to plan your own work, work on your own initiative and meet deadlines Confident communicating skills with colleagues, senior members of management and 3rd party providers Attention to detail Excellent organisational skills Proactive, passionate and driven Desirable Experience of working in a Construction environment Proven track record of dealing with high levels of administration per day. How to Apply: If you re ready to take the next step in your career with a company that values your expertise and innovation, we d love to hear from you! Apply by clicking apply below. Join us on our journey to McLaughlin and Harvey are an equal opportunities employer who are committed to creating an inclusive and diverse workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of backgrounds, experiences, and identities. We believe that diverse perspectives strengthen our teams and help us deliver better outcomes for our people, our clients, and the communities in which we work.
We're recruiting an experienced Housing Manager to join a local authority on a 12-month contract, stepping into a key leadership position within the housing service. This is an urgent requirement due to a departing manager and offers the opportunity to take ownership of a high-performing team, managing both operational delivery and strategic oversight across housing management functions. This is a community-based role with a strong on-site presence. The Role Lead and manage housing management services across tenancy, estates and resident services, ensuring effective and compliant service delivery. Manage complex tenancy issues including escalations, breaches, ASB cases and enforcement action in line with legislation and policy. Handle formal complaints and ensure timely, professional and customer-focused responses. Provide day-to-day leadership, guidance and support to frontline housing staff, driving performance and consistency. Oversee rent collection and income-related activity, supporting teams to manage arrears effectively. Manage estates services including grounds maintenance and contractor performance. Develop, manage and monitor Service Level Agreements and contracts to drive service improvement. Lead on tenancy fraud investigations and ensure appropriate action is taken. Monitor service performance, identify areas for improvement and implement solutions to enhance delivery. Ensure all services are delivered in line with organisational objectives, housing legislation and best practice. Key Requirements Strong experience within housing management at a senior or managerial level. Proven experience managing complex tenancy issues, ASB and complaints. Ability to operate both strategically and operationally within a housing service. Strong leadership skills with experience supporting and developing teams. Excellent communication and stakeholder management skills. Experience managing estates services and contractor performance. Experience developing and managing SLAs and driving service improvements. Full UK driving licence and access to a vehicle. CIH Level 4 (or equivalent) or demonstrable equivalent experience. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Managers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 01, 2026
Contractor
We're recruiting an experienced Housing Manager to join a local authority on a 12-month contract, stepping into a key leadership position within the housing service. This is an urgent requirement due to a departing manager and offers the opportunity to take ownership of a high-performing team, managing both operational delivery and strategic oversight across housing management functions. This is a community-based role with a strong on-site presence. The Role Lead and manage housing management services across tenancy, estates and resident services, ensuring effective and compliant service delivery. Manage complex tenancy issues including escalations, breaches, ASB cases and enforcement action in line with legislation and policy. Handle formal complaints and ensure timely, professional and customer-focused responses. Provide day-to-day leadership, guidance and support to frontline housing staff, driving performance and consistency. Oversee rent collection and income-related activity, supporting teams to manage arrears effectively. Manage estates services including grounds maintenance and contractor performance. Develop, manage and monitor Service Level Agreements and contracts to drive service improvement. Lead on tenancy fraud investigations and ensure appropriate action is taken. Monitor service performance, identify areas for improvement and implement solutions to enhance delivery. Ensure all services are delivered in line with organisational objectives, housing legislation and best practice. Key Requirements Strong experience within housing management at a senior or managerial level. Proven experience managing complex tenancy issues, ASB and complaints. Ability to operate both strategically and operationally within a housing service. Strong leadership skills with experience supporting and developing teams. Excellent communication and stakeholder management skills. Experience managing estates services and contractor performance. Experience developing and managing SLAs and driving service improvements. Full UK driving licence and access to a vehicle. CIH Level 4 (or equivalent) or demonstrable equivalent experience. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Managers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Marks Consulting Partners are currently looking for a Housing Manager to work with one of our Local Authority Clients in Essex. What the Job Will Be Doing Leading on complex tenancy management cases, including escalations, complaints and high-risk situations Overseeing rent collection, anti-social behaviour, tenancy breaches and legal notices Supporting and guiding operational staff on tenancy-related matters, providing leadership and expertise Managing formal complaints, ensuring timely, high-quality responses in line with policies and standards Overseeing estates and grounds maintenance services, ensuring high service delivery standards Managing contracts and Service Level Agreements (SLAs), monitoring performance and driving improvements Handling tenancy fraud investigations where required Working across multiple service areas to ensure a joined-up and effective housing service Contributing to service improvement initiatives to enhance overall performance and resident satisfaction What You Will Need Strong background in housing management across both operational and strategic levels Experience managing complex tenancy cases and complaints Confident communicator with the ability to support and influence teams Ability to work across multiple service areas and manage competing priorities Full UK driving licence and access to a vehicle Desirable CIH Level 4 (or equivalent) Experience managing SLAs and estates services Strong understanding of contract and performance management
Apr 01, 2026
Seasonal
Marks Consulting Partners are currently looking for a Housing Manager to work with one of our Local Authority Clients in Essex. What the Job Will Be Doing Leading on complex tenancy management cases, including escalations, complaints and high-risk situations Overseeing rent collection, anti-social behaviour, tenancy breaches and legal notices Supporting and guiding operational staff on tenancy-related matters, providing leadership and expertise Managing formal complaints, ensuring timely, high-quality responses in line with policies and standards Overseeing estates and grounds maintenance services, ensuring high service delivery standards Managing contracts and Service Level Agreements (SLAs), monitoring performance and driving improvements Handling tenancy fraud investigations where required Working across multiple service areas to ensure a joined-up and effective housing service Contributing to service improvement initiatives to enhance overall performance and resident satisfaction What You Will Need Strong background in housing management across both operational and strategic levels Experience managing complex tenancy cases and complaints Confident communicator with the ability to support and influence teams Ability to work across multiple service areas and manage competing priorities Full UK driving licence and access to a vehicle Desirable CIH Level 4 (or equivalent) Experience managing SLAs and estates services Strong understanding of contract and performance management
Facilities & Fleet Coordinator Location: Morley Street, Waterloo Contract: Fixed Term until end of April 2027, with a view to extend to a permanent position. Salary : £27,100 - £28,860 pa, depending on experience Hours : 37.5 per week Groundwork London is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. This position is an exciting opportunity to work in a key role in the delivery fleet and facilities management. The team is seeking an experienced Administrator to contribute to the effective resource management and administration of the fleet and facilities. Highly analytical with experience in implementing new systems and processes, you will work across Groundwork London's sites to provide efficient and cost effective support for fleet and facilities management. Key Responsibilities and Tasks Fleet Support Ensure periodic vehicle checks have been undertaken by GWL drivers to ensure safety of our staff as well as compliance with relevant regulations and contracts Monitor maintenance schedule and book vehicles for MOTs with our fleet vehicles provider Ensure all accidents are accurately recorded and investigated and manage insurance claims Co-ordinate vehicle assignment according to the needs of our field projects, including on-hire process for new vehicles and off-hire process for the ones no longer required Co-ordinate fleet related supplier contracts, tenders and appraisals and monitor performance to ensure best value across sites, this including contracts with vehicle hire companies as well as telematics systems providers. Monitor the vehicle tracking data and provide reports on this to the relevant teams as well as monthly reports on fuel card and parking account expenditure. Co-ordinate allocation and use of fuel cards and assist drivers with their expense claims Communicate effectively with drivers, mechanics, vendors and other internal and external stakeholders to ensure smooth fleet operations Co-ordinate management of the Trust's vehicle fleet including keeping the vehicle list and maintenance history updated, managing parking services and the payment and administration of Penalty Charge Notices (PCN) and other associated vehicle management as required Facilities Support Assist with the co-ordination of the Trust's properties and assets at our head office in Morley Street, London, with occasional involvement with other sites across London Assist with supplier contracts, tenders and appraisals and monitoring of performance to ensure best value across sites. Monitor day-to-day budgets, assist in preparing annual budgets (in collaboration with the Facilities Manager) and reporting concerns in operational costs. Assist Facilities manager with property management coordination in respect of GWL's property leases and sub-leases and the raising of invoices as appropriate for tenants. Assist in drawing up schedules for the periodic inspection and maintenance of premises and assets, monitoring for compliance. Provide support as necessary for all office-based management systems (documents and process management). Ensuring that the documents and processes are always up to date. Health & Safety Ensure an effective health & safety management system (i.e., asbestos; electrical safety; fire safety; first aid; gas; working at height; lifting equipment; and legionella) is in operation (in collaboration with the Facilities Manager) for the Groundwork London sites' environments, complying at all times with UK health and safety law and supporting Groundwork London's drive for sustainable improvements Ensuring effective communication and assessment of health & safety matters within the Administration team and to all staff in respect of the Groundwork London sites' environments for the purpose of collectively improving health & safety performance and to ensure compliance. Ensure (in collaboration with the Facilities Manager) that all facilities related risk assessments are undertaken as required. Maintaining and update appropriate registers in accordance with legal requirements and Groundwork London's policies and procedures. Ensure all fleet accidents are accurately recorded and investigated, including following up on any appropriate remedial action to ensure these are closed. Assist with the Facilities Managers' membership and duties to the Trust's health and safety committee. Assist in ensuring that Groundwork London maintains accreditation to UVDB Achilles, ISO14001 and CHAS, and support accreditation to other environmental or quality management systems as appropriate. Qualifications Minimum of 1 year of experience in an administrative, fleet management or H&S role Strong understanding of fleet management principles and best practices Excellent organizational, communication, and interpersonal skills Proficient in Microsoft Office Suite and fleet management software (a plus) Ability to work independently and as part of a team Valid driving licence desirable To Apply If you feel you are a suitable candidate and would like to work for Groundwork London, please do not hesitate to apply. Interview date : w/c 4th of May 2026 Groundwork London is an equal opportunities employer and welcomes applications from all members of the community. We are particularly seeking applicants from under-represented backgrounds including but not exclusive to, males, transgender people and those from an Asian background.
Apr 01, 2026
Contractor
Facilities & Fleet Coordinator Location: Morley Street, Waterloo Contract: Fixed Term until end of April 2027, with a view to extend to a permanent position. Salary : £27,100 - £28,860 pa, depending on experience Hours : 37.5 per week Groundwork London is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. This position is an exciting opportunity to work in a key role in the delivery fleet and facilities management. The team is seeking an experienced Administrator to contribute to the effective resource management and administration of the fleet and facilities. Highly analytical with experience in implementing new systems and processes, you will work across Groundwork London's sites to provide efficient and cost effective support for fleet and facilities management. Key Responsibilities and Tasks Fleet Support Ensure periodic vehicle checks have been undertaken by GWL drivers to ensure safety of our staff as well as compliance with relevant regulations and contracts Monitor maintenance schedule and book vehicles for MOTs with our fleet vehicles provider Ensure all accidents are accurately recorded and investigated and manage insurance claims Co-ordinate vehicle assignment according to the needs of our field projects, including on-hire process for new vehicles and off-hire process for the ones no longer required Co-ordinate fleet related supplier contracts, tenders and appraisals and monitor performance to ensure best value across sites, this including contracts with vehicle hire companies as well as telematics systems providers. Monitor the vehicle tracking data and provide reports on this to the relevant teams as well as monthly reports on fuel card and parking account expenditure. Co-ordinate allocation and use of fuel cards and assist drivers with their expense claims Communicate effectively with drivers, mechanics, vendors and other internal and external stakeholders to ensure smooth fleet operations Co-ordinate management of the Trust's vehicle fleet including keeping the vehicle list and maintenance history updated, managing parking services and the payment and administration of Penalty Charge Notices (PCN) and other associated vehicle management as required Facilities Support Assist with the co-ordination of the Trust's properties and assets at our head office in Morley Street, London, with occasional involvement with other sites across London Assist with supplier contracts, tenders and appraisals and monitoring of performance to ensure best value across sites. Monitor day-to-day budgets, assist in preparing annual budgets (in collaboration with the Facilities Manager) and reporting concerns in operational costs. Assist Facilities manager with property management coordination in respect of GWL's property leases and sub-leases and the raising of invoices as appropriate for tenants. Assist in drawing up schedules for the periodic inspection and maintenance of premises and assets, monitoring for compliance. Provide support as necessary for all office-based management systems (documents and process management). Ensuring that the documents and processes are always up to date. Health & Safety Ensure an effective health & safety management system (i.e., asbestos; electrical safety; fire safety; first aid; gas; working at height; lifting equipment; and legionella) is in operation (in collaboration with the Facilities Manager) for the Groundwork London sites' environments, complying at all times with UK health and safety law and supporting Groundwork London's drive for sustainable improvements Ensuring effective communication and assessment of health & safety matters within the Administration team and to all staff in respect of the Groundwork London sites' environments for the purpose of collectively improving health & safety performance and to ensure compliance. Ensure (in collaboration with the Facilities Manager) that all facilities related risk assessments are undertaken as required. Maintaining and update appropriate registers in accordance with legal requirements and Groundwork London's policies and procedures. Ensure all fleet accidents are accurately recorded and investigated, including following up on any appropriate remedial action to ensure these are closed. Assist with the Facilities Managers' membership and duties to the Trust's health and safety committee. Assist in ensuring that Groundwork London maintains accreditation to UVDB Achilles, ISO14001 and CHAS, and support accreditation to other environmental or quality management systems as appropriate. Qualifications Minimum of 1 year of experience in an administrative, fleet management or H&S role Strong understanding of fleet management principles and best practices Excellent organizational, communication, and interpersonal skills Proficient in Microsoft Office Suite and fleet management software (a plus) Ability to work independently and as part of a team Valid driving licence desirable To Apply If you feel you are a suitable candidate and would like to work for Groundwork London, please do not hesitate to apply. Interview date : w/c 4th of May 2026 Groundwork London is an equal opportunities employer and welcomes applications from all members of the community. We are particularly seeking applicants from under-represented backgrounds including but not exclusive to, males, transgender people and those from an Asian background.
Manufacturing Facilities Manager Blandford £52,000 DOE Are you an experienced Manufacturing Facilities Manager looking for a role where you can make a real impact? This is an opportunity to take ownership of facilities operations, ensuring a safe, efficient, and compliant environment across a well-established site. You ll join a business that values continuous improvement and empowers its managers to drive change. If you thrive on responsibility and enjoy working across multiple functions, this role offers the autonomy and variety you re looking for. As Manufacturing Facilities Manager, you will benefit from: 25 days holiday (+ bank holidays) Annual bonus scheme Healthcare plan Pension scheme As Manufacturing Facilities Manager, your responsibilities will include: Overseeing maintenance of plant, buildings, grounds, and infrastructure Ensuring full compliance with statutory requirements (Fire Safety, Legionella, Asbestos) Developing and implementing planned preventative maintenance schedules Managing contracts and relationships with external service providers Driving health & safety standards and completing risk assessments Leading continuous improvement initiatives within facilities operations As Manufacturing Facilities Manager, your experience will include: Proven experience in facilities management within a manufacturing environment Strong knowledge of health & safety regulations and compliance Project management skills with the ability to deliver on time and within budget Experience managing budgets and controlling departmental costs Ability to lead and develop a team, promoting best practice and multi-skilling Excellent stakeholder management and communication skills If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Josh at Rubicon for more information.
Apr 01, 2026
Full time
Manufacturing Facilities Manager Blandford £52,000 DOE Are you an experienced Manufacturing Facilities Manager looking for a role where you can make a real impact? This is an opportunity to take ownership of facilities operations, ensuring a safe, efficient, and compliant environment across a well-established site. You ll join a business that values continuous improvement and empowers its managers to drive change. If you thrive on responsibility and enjoy working across multiple functions, this role offers the autonomy and variety you re looking for. As Manufacturing Facilities Manager, you will benefit from: 25 days holiday (+ bank holidays) Annual bonus scheme Healthcare plan Pension scheme As Manufacturing Facilities Manager, your responsibilities will include: Overseeing maintenance of plant, buildings, grounds, and infrastructure Ensuring full compliance with statutory requirements (Fire Safety, Legionella, Asbestos) Developing and implementing planned preventative maintenance schedules Managing contracts and relationships with external service providers Driving health & safety standards and completing risk assessments Leading continuous improvement initiatives within facilities operations As Manufacturing Facilities Manager, your experience will include: Proven experience in facilities management within a manufacturing environment Strong knowledge of health & safety regulations and compliance Project management skills with the ability to deliver on time and within budget Experience managing budgets and controlling departmental costs Ability to lead and develop a team, promoting best practice and multi-skilling Excellent stakeholder management and communication skills If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Josh at Rubicon for more information.
Facilities Manager Salary: 55,000 - 65,000 Location: Bankside (with travel to Mayfair and Oxford offices as required) Working Hours: 37.5 hours per week on a rota basis between 8:00 am - 6:00 pm An exciting opportunity has arisen for an experienced and proactive Facilities Manager to lead the delivery of high-quality workplace services within a prestigious law firm. This is a hands-on role focused on ensuring operational excellence (excluding Front of House), while creating a safe, efficient, and client-focused working environment aligned with the firm's standards. Working closely with senior leadership, you will oversee day-to-day operations and drive continuous improvement across services. Key Responsibilities: Strategic Leadership & Service Excellence Deliver the operational vision for facilities and workplace services in line with firm-wide objectives Champion a client-first approach, ensuring exceptional service delivery to internal stakeholders Drive innovation and continuous improvement through best practice and technology Operational Management Oversee workplace services including mailroom, reprographics/print, records management, and floor support Support and collaborate on property services such as cleaning, maintenance, security, and minor works Manage offsite transcription and document production suppliers, ensuring service quality and confidentiality Maintain oversight of health & safety compliance, including risk assessments and emergency procedures Ensure effective resourcing, team coverage, and business continuity across all locations Coordinate building maintenance projects and liaise with contractors and managing agents People Leadership & Development Lead, motivate, and develop a high-performing team Oversee recruitment, training, and performance management Foster a collaborative and professional team culture with a focus on continuous development Financial & Supplier Management Support budget management and identify cost-saving opportunities Assist with supplier tendering, benchmarking, and contract negotiations Monitor service performance, usage, and spend through data and reporting Change & Project Management Support workplace transformation initiatives, including office moves and refurbishments Contribute to projects focused on sustainability, workplace culture, and employee wellbeing Stakeholder Engagement Work closely with senior stakeholders across IT, Property, and Facilities functions Build strong relationships across the business to ensure integrated service delivery Requirements: Proven experience in a Facilities Manager or similar leadership role Must have experience within a legal or professional services environment Demonstrated ability to manage in-house teams and outsourced providers Strong experience managing supplier relationships and contracts Solid knowledge of health & safety and compliance (IOSH or NEBOSH qualification required) Experience with workplace technology and digital solutions (desirable) Experience supporting office moves or transformation projects (desirable) Relevant professional qualifications (e.g. IWFM) (desirable) Benefits Highlights: Private medical insurance, life assurance, and pension scheme Season ticket loan Strong wellbeing programme and inclusive working culture Opportunity to contribute to a forward-thinking firm with a long-standing heritage and modern outlook Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Mar 31, 2026
Full time
Facilities Manager Salary: 55,000 - 65,000 Location: Bankside (with travel to Mayfair and Oxford offices as required) Working Hours: 37.5 hours per week on a rota basis between 8:00 am - 6:00 pm An exciting opportunity has arisen for an experienced and proactive Facilities Manager to lead the delivery of high-quality workplace services within a prestigious law firm. This is a hands-on role focused on ensuring operational excellence (excluding Front of House), while creating a safe, efficient, and client-focused working environment aligned with the firm's standards. Working closely with senior leadership, you will oversee day-to-day operations and drive continuous improvement across services. Key Responsibilities: Strategic Leadership & Service Excellence Deliver the operational vision for facilities and workplace services in line with firm-wide objectives Champion a client-first approach, ensuring exceptional service delivery to internal stakeholders Drive innovation and continuous improvement through best practice and technology Operational Management Oversee workplace services including mailroom, reprographics/print, records management, and floor support Support and collaborate on property services such as cleaning, maintenance, security, and minor works Manage offsite transcription and document production suppliers, ensuring service quality and confidentiality Maintain oversight of health & safety compliance, including risk assessments and emergency procedures Ensure effective resourcing, team coverage, and business continuity across all locations Coordinate building maintenance projects and liaise with contractors and managing agents People Leadership & Development Lead, motivate, and develop a high-performing team Oversee recruitment, training, and performance management Foster a collaborative and professional team culture with a focus on continuous development Financial & Supplier Management Support budget management and identify cost-saving opportunities Assist with supplier tendering, benchmarking, and contract negotiations Monitor service performance, usage, and spend through data and reporting Change & Project Management Support workplace transformation initiatives, including office moves and refurbishments Contribute to projects focused on sustainability, workplace culture, and employee wellbeing Stakeholder Engagement Work closely with senior stakeholders across IT, Property, and Facilities functions Build strong relationships across the business to ensure integrated service delivery Requirements: Proven experience in a Facilities Manager or similar leadership role Must have experience within a legal or professional services environment Demonstrated ability to manage in-house teams and outsourced providers Strong experience managing supplier relationships and contracts Solid knowledge of health & safety and compliance (IOSH or NEBOSH qualification required) Experience with workplace technology and digital solutions (desirable) Experience supporting office moves or transformation projects (desirable) Relevant professional qualifications (e.g. IWFM) (desirable) Benefits Highlights: Private medical insurance, life assurance, and pension scheme Season ticket loan Strong wellbeing programme and inclusive working culture Opportunity to contribute to a forward-thinking firm with a long-standing heritage and modern outlook Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Job Title: Working Supervisor (Team Leader Equivalent) Location: Watford / Rickmansworth area Reporting to: Contracts Manager Hours: 40 hours per week, Monday to Friday (typically 8:00am - 4:00pm, 30-minute unpaid break) Salary: Circa £30,000 per annum (dependent on experience) Benefits: Fully expensed company van, mobile phone, uniform provided Role Overview We are seeking a proactive and hands-on Working Supervisor to lead and support our operational team across the Watford and Rickmansworth area. This is a mobile role combining both supervisory and operational responsibilities. The successful candidate will be expected to carry out the full range of duties performed by their team, while also providing day-to-day leadership, guidance, and support. Applicants must therefore be physically capable of undertaking all operational tasks required within the team. Key Responsibilities Operational & Health & Safety Ensure full compliance with all Health & Safety procedures, including safe operation of equipment, manual handling practices, and COSHH regulations. Carry out operational duties in line with team requirements. Conduct regular Quality Checks and site audits. Complete van checks and toolbox talks (TBTs). Assist with stock control, including ordering, collection, and delivery of supplies and equipment. Team Supervision & Support Supervise day-to-day attendance and performance of team members. Report absences, staffing changes, and any issues to the Contracts Manager. Provide holiday and sickness cover as required. Help arrange staffing cover during peak periods, including bank holiday weeks. Record and escalate issues raised by team members. Training & Development Train new starters on assigned routes and schemes, working alongside them and completing all required training documentation. Support the completion and accuracy of new starter packs. Deliver reviews, 1-2-1 meetings, and training sessions as required. Assist with interviews and recruitment when needed. Systems & Administration Be fully confident in the use of Timegate, including training operatives and resolving system issues within the team. Support administrative tasks such as issuing timesheets and tickets. About You Previous experience in a supervisory or team leader role within a similar operational environment. Strong working knowledge of Health & Safety practices, including COSHH and manual handling. PA1 and PA6 certifications (essential). Confident leading from the front with a hands-on approach. Physically fit and able to carry out operational duties. Good organisational and communication skills. Comfortable using digital systems (experience with Timegate desirable). Full UK driving licence (essential).
Mar 31, 2026
Full time
Job Title: Working Supervisor (Team Leader Equivalent) Location: Watford / Rickmansworth area Reporting to: Contracts Manager Hours: 40 hours per week, Monday to Friday (typically 8:00am - 4:00pm, 30-minute unpaid break) Salary: Circa £30,000 per annum (dependent on experience) Benefits: Fully expensed company van, mobile phone, uniform provided Role Overview We are seeking a proactive and hands-on Working Supervisor to lead and support our operational team across the Watford and Rickmansworth area. This is a mobile role combining both supervisory and operational responsibilities. The successful candidate will be expected to carry out the full range of duties performed by their team, while also providing day-to-day leadership, guidance, and support. Applicants must therefore be physically capable of undertaking all operational tasks required within the team. Key Responsibilities Operational & Health & Safety Ensure full compliance with all Health & Safety procedures, including safe operation of equipment, manual handling practices, and COSHH regulations. Carry out operational duties in line with team requirements. Conduct regular Quality Checks and site audits. Complete van checks and toolbox talks (TBTs). Assist with stock control, including ordering, collection, and delivery of supplies and equipment. Team Supervision & Support Supervise day-to-day attendance and performance of team members. Report absences, staffing changes, and any issues to the Contracts Manager. Provide holiday and sickness cover as required. Help arrange staffing cover during peak periods, including bank holiday weeks. Record and escalate issues raised by team members. Training & Development Train new starters on assigned routes and schemes, working alongside them and completing all required training documentation. Support the completion and accuracy of new starter packs. Deliver reviews, 1-2-1 meetings, and training sessions as required. Assist with interviews and recruitment when needed. Systems & Administration Be fully confident in the use of Timegate, including training operatives and resolving system issues within the team. Support administrative tasks such as issuing timesheets and tickets. About You Previous experience in a supervisory or team leader role within a similar operational environment. Strong working knowledge of Health & Safety practices, including COSHH and manual handling. PA1 and PA6 certifications (essential). Confident leading from the front with a hands-on approach. Physically fit and able to carry out operational duties. Good organisational and communication skills. Comfortable using digital systems (experience with Timegate desirable). Full UK driving licence (essential).
Marks Consulting Partners are currently looking for a Housing Manager to work with one of our Local Authority Clients in Essex. What the Job Will Be Doing Leading on complex tenancy management cases, including escalations, complaints and high-risk situations Overseeing rent collection, anti-social behaviour, tenancy breaches and legal notices Supporting and guiding operational staff on tenancy-related matters, providing leadership and expertise Managing formal complaints, ensuring timely, high-quality responses in line with policies and standards Overseeing estates and grounds maintenance services, ensuring high service delivery standards Managing contracts and Service Level Agreements (SLAs), monitoring performance and driving improvements Handling tenancy fraud investigations where required Working across multiple service areas to ensure a joined-up and effective housing service Contributing to service improvement initiatives to enhance overall performance and resident satisfaction What You Will Need Strong background in housing management across both operational and strategic levels Experience managing complex tenancy cases and complaints Confident communicator with the ability to support and influence teams Ability to work across multiple service areas and manage competing priorities Full UK driving licence and access to a vehicle Desirable CIH Level 4 (or equivalent) Experience managing SLAs and estates services Strong understanding of contract and performance management
Mar 31, 2026
Contractor
Marks Consulting Partners are currently looking for a Housing Manager to work with one of our Local Authority Clients in Essex. What the Job Will Be Doing Leading on complex tenancy management cases, including escalations, complaints and high-risk situations Overseeing rent collection, anti-social behaviour, tenancy breaches and legal notices Supporting and guiding operational staff on tenancy-related matters, providing leadership and expertise Managing formal complaints, ensuring timely, high-quality responses in line with policies and standards Overseeing estates and grounds maintenance services, ensuring high service delivery standards Managing contracts and Service Level Agreements (SLAs), monitoring performance and driving improvements Handling tenancy fraud investigations where required Working across multiple service areas to ensure a joined-up and effective housing service Contributing to service improvement initiatives to enhance overall performance and resident satisfaction What You Will Need Strong background in housing management across both operational and strategic levels Experience managing complex tenancy cases and complaints Confident communicator with the ability to support and influence teams Ability to work across multiple service areas and manage competing priorities Full UK driving licence and access to a vehicle Desirable CIH Level 4 (or equivalent) Experience managing SLAs and estates services Strong understanding of contract and performance management
Astute's Power Team is partnering with a leading provider of uninterruptible power supplies and generator solutions to recruit a UPS Engineer for its UK-wide service team. The strategically important UPS Engineer role comes with a salary of 40,000- 55,000 (depending on experience), company van, pension, overtime opportunities, door-to-door pay, and 25 days holiday plus bank holidays. If you're a UPS Engineer looking to work for an organisation that values expertise, integrity, and long-term development, then submit your CV to apply today. Responsibilities and duties of the UPS Engineer role Reporting to the Service Manager you will: Attend customer sites for planned maintenance, fault diagnosis, testing, and repairs on UPS systems, batteries, switchgear, control systems, and associated equipment. Carry out load bank testing, site surveys, and inspections of standby power equipment. Install and commission UPS and battery systems, as well as support wider installation projects. Perform battery impedance testing and replacements. Provide breakdown response, diagnosis, and resolution for critical power systems. Supervise electricians and apprentices on-site during installation and maintenance. Assist the sales team with technical estimates for quotations. Support project managers in delivering contracts on time and within budget. Train junior engineers in UPS maintenance and safe operation. Identify and report additional work opportunities during site visits. Complete electrical testing and associated documentation. Professional qualifications We are looking for someone with the following: Electrical Engineering qualifications (18th Edition or equivalent). Proven experience in UPS servicing and installation. Knowledge of generator control systems (desirable). Commissioning and switchgear experience (desirable). CSCS / ECS card. Full UK Driving Licence. Willingness to travel nationally and stay away when required (expenses paid). Personal skills The UPS Engineer role would suit someone who is: Technically skilled with strong problem-solving abilities. Confident in supervising others and providing guidance. Able to work independently and within a team. Flexible and prepared to travel to support customer needs. Strong in communication, with the ability to liaise effectively with customers, engineers, and sales teams. Salary and benefits of the UPS Engineer role Salary: 40,000- 55,000 per annum (negotiable, depending on experience). Door-to-door pay. Monday-Friday, 08:30-17:00 (with flexible start/finish times). 25 days holiday plus bank holidays (33 days in total). Company van provided. Pension scheme. Overtime available. INDPOW Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Oct 09, 2025
Full time
Astute's Power Team is partnering with a leading provider of uninterruptible power supplies and generator solutions to recruit a UPS Engineer for its UK-wide service team. The strategically important UPS Engineer role comes with a salary of 40,000- 55,000 (depending on experience), company van, pension, overtime opportunities, door-to-door pay, and 25 days holiday plus bank holidays. If you're a UPS Engineer looking to work for an organisation that values expertise, integrity, and long-term development, then submit your CV to apply today. Responsibilities and duties of the UPS Engineer role Reporting to the Service Manager you will: Attend customer sites for planned maintenance, fault diagnosis, testing, and repairs on UPS systems, batteries, switchgear, control systems, and associated equipment. Carry out load bank testing, site surveys, and inspections of standby power equipment. Install and commission UPS and battery systems, as well as support wider installation projects. Perform battery impedance testing and replacements. Provide breakdown response, diagnosis, and resolution for critical power systems. Supervise electricians and apprentices on-site during installation and maintenance. Assist the sales team with technical estimates for quotations. Support project managers in delivering contracts on time and within budget. Train junior engineers in UPS maintenance and safe operation. Identify and report additional work opportunities during site visits. Complete electrical testing and associated documentation. Professional qualifications We are looking for someone with the following: Electrical Engineering qualifications (18th Edition or equivalent). Proven experience in UPS servicing and installation. Knowledge of generator control systems (desirable). Commissioning and switchgear experience (desirable). CSCS / ECS card. Full UK Driving Licence. Willingness to travel nationally and stay away when required (expenses paid). Personal skills The UPS Engineer role would suit someone who is: Technically skilled with strong problem-solving abilities. Confident in supervising others and providing guidance. Able to work independently and within a team. Flexible and prepared to travel to support customer needs. Strong in communication, with the ability to liaise effectively with customers, engineers, and sales teams. Salary and benefits of the UPS Engineer role Salary: 40,000- 55,000 per annum (negotiable, depending on experience). Door-to-door pay. Monday-Friday, 08:30-17:00 (with flexible start/finish times). 25 days holiday plus bank holidays (33 days in total). Company van provided. Pension scheme. Overtime available. INDPOW Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Job Title: RMS Administrator / Planner - Electrical Location: Newham Contract Type: Temporary initially 3 months Rate : 18.33 PAYE Are you a detail-oriented individual with a passion for providing exceptional customer service? Our client is looking for a dynamic Repairs Maintenance Service (RMS) Administrator / Planner to join their team in the Planned and Cyclical Repairs service area! Key Responsibilities: Provide vital administrative support to the Planned & Cyclical Contracts Manager and operational team. Manage job allocations and ensure timely, efficient handling of inquiries and requests. Maintain and update repairs computer systems, ensuring accurate information is available for all stakeholders. Handle customer complaints and Members Enquiries with professionalism and care. What We're Looking For: Strong interpersonal and communication skills, able to connect with residents and staff alike. Previous experience in a similar administrative role is a plus! A proactive approach to problem-solving and an ability to adapt to changing environments. A commitment to upholding health and safety standards. experience in electrical planned works If you're ready to make a positive impact while advancing your career, we want to hear from you! Apply now to be part of a dedicated team making a difference every day. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oct 08, 2025
Seasonal
Job Title: RMS Administrator / Planner - Electrical Location: Newham Contract Type: Temporary initially 3 months Rate : 18.33 PAYE Are you a detail-oriented individual with a passion for providing exceptional customer service? Our client is looking for a dynamic Repairs Maintenance Service (RMS) Administrator / Planner to join their team in the Planned and Cyclical Repairs service area! Key Responsibilities: Provide vital administrative support to the Planned & Cyclical Contracts Manager and operational team. Manage job allocations and ensure timely, efficient handling of inquiries and requests. Maintain and update repairs computer systems, ensuring accurate information is available for all stakeholders. Handle customer complaints and Members Enquiries with professionalism and care. What We're Looking For: Strong interpersonal and communication skills, able to connect with residents and staff alike. Previous experience in a similar administrative role is a plus! A proactive approach to problem-solving and an ability to adapt to changing environments. A commitment to upholding health and safety standards. experience in electrical planned works If you're ready to make a positive impact while advancing your career, we want to hear from you! Apply now to be part of a dedicated team making a difference every day. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Depot Manager Grays, Essex Monday to Friday 42.5 hrs £38,000 £42,000 per annum (dependent on experience) Purpose of the position: Ensuring that the managed sites comply with all policies, group guidelines, and legal requirements. And acting as the central point of contact for internal and external stakeholders. Contributing to the sustainable development of the organisation. The Role Validate hires, sign contracts, manage IA requests and monitor employee training and health. Organize production: planning, coordination of the team, organizing meetings and ensure quality, safety and maintenance of machines. Analyze performance, monitor indicators and implement actions to improve production. Collaborate with other departments to ensure a working environment that is efficient and compliant. Lead and structure all operational site activities, ensuring productivity, safety, and product quality meet or exceed group standards. Manage site budgets, monitor cost performance, and report on financial indicators. Oversee maintenance, technical asset performance, and capex project planning. Foster a strong safety culture and ensure compliance with environmental and legal standards. Build a high-performance culture through team coaching, leadership development, and talent retention. Coordinate closely with group management, HR, QSE, and Engineering to align site strategy with company-wide goals. Represent the site during audits, customer visits, and inter-site knowledge sharing. The Person Experience in managing a team At least 3-5 years of experience in a production environment. Experience in the process industry Communicates smoothly and clearly with all levels inside and outside the organization. Works smoothly with colleagues and shares knowledge, experience, best practices. Safety and quality conscious, result oriented. Please contact (Ryan Taylor at Winsearch for more information) Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) follow us on LinkedIn. IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
Oct 08, 2025
Full time
Depot Manager Grays, Essex Monday to Friday 42.5 hrs £38,000 £42,000 per annum (dependent on experience) Purpose of the position: Ensuring that the managed sites comply with all policies, group guidelines, and legal requirements. And acting as the central point of contact for internal and external stakeholders. Contributing to the sustainable development of the organisation. The Role Validate hires, sign contracts, manage IA requests and monitor employee training and health. Organize production: planning, coordination of the team, organizing meetings and ensure quality, safety and maintenance of machines. Analyze performance, monitor indicators and implement actions to improve production. Collaborate with other departments to ensure a working environment that is efficient and compliant. Lead and structure all operational site activities, ensuring productivity, safety, and product quality meet or exceed group standards. Manage site budgets, monitor cost performance, and report on financial indicators. Oversee maintenance, technical asset performance, and capex project planning. Foster a strong safety culture and ensure compliance with environmental and legal standards. Build a high-performance culture through team coaching, leadership development, and talent retention. Coordinate closely with group management, HR, QSE, and Engineering to align site strategy with company-wide goals. Represent the site during audits, customer visits, and inter-site knowledge sharing. The Person Experience in managing a team At least 3-5 years of experience in a production environment. Experience in the process industry Communicates smoothly and clearly with all levels inside and outside the organization. Works smoothly with colleagues and shares knowledge, experience, best practices. Safety and quality conscious, result oriented. Please contact (Ryan Taylor at Winsearch for more information) Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) follow us on LinkedIn. IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
Job Advert: Facilities and Office Manager Location: Hammersmith and Fulham, London Contract Type: Permanent, Full-time (Monday to Friday, 9 am to 5 pm) Salary: 36,947 - 44,639 per annum Parking on site Are you an organised and proactive professional looking to make a difference? Our client, a leading charity dedicated to supporting vulnerable and disabled veterans in the UK, is seeking a Facilities and Office Manager to join their passionate team! Y our Role: As the Facilities and Office Manager, you will lead the day-to-day operations of non-residential facilities and office administration across our sites. You'll ensure a clean, safe, and functional environment for staff while delivering high-quality business support services. Key Responsibilities: Facilities Management: Oversee maintenance, safety, and functionality of office environments. Ensure compliance checks and monitor office spaces for safety and cleanliness. Health, Safety & Compliance: Act as a designated First Aider and Fire Warden, supporting safe working practises and maintaining accurate records. Office Administration & Support: Manage administrative systems and processes, provide daily cover for reception, oversee procurement of supplies, and support HR in onboarding. Budgeting & Procurement: Prepare and manage budgets, monitor spend, and negotiate contracts for value. Team Leadership & Collaboration: Supervise admin staff, foster collaboration across departments, and act as a key contact for stakeholders. What You Bring: Experience: Proven experience in facilities and office management within housing, care, or charity settings. Strong understanding of health and safety regulations. Skills: Excellent interpersonal and communication skills, high IT literacy (especially in Microsoft Office 365), exceptional organisational abilities, and problem-solving skills. Education: Degree or HND in Facilities Management, Business Administration, or relevant qualifications. DSE Assessor Training Certificate is essential. Why Join Us? Be part of a dynamic team making a real difference in the lives of veterans. Enjoy a supportive work environment that values professional development and continuous learning. Competitive salary and benefits package. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Oct 07, 2025
Full time
Job Advert: Facilities and Office Manager Location: Hammersmith and Fulham, London Contract Type: Permanent, Full-time (Monday to Friday, 9 am to 5 pm) Salary: 36,947 - 44,639 per annum Parking on site Are you an organised and proactive professional looking to make a difference? Our client, a leading charity dedicated to supporting vulnerable and disabled veterans in the UK, is seeking a Facilities and Office Manager to join their passionate team! Y our Role: As the Facilities and Office Manager, you will lead the day-to-day operations of non-residential facilities and office administration across our sites. You'll ensure a clean, safe, and functional environment for staff while delivering high-quality business support services. Key Responsibilities: Facilities Management: Oversee maintenance, safety, and functionality of office environments. Ensure compliance checks and monitor office spaces for safety and cleanliness. Health, Safety & Compliance: Act as a designated First Aider and Fire Warden, supporting safe working practises and maintaining accurate records. Office Administration & Support: Manage administrative systems and processes, provide daily cover for reception, oversee procurement of supplies, and support HR in onboarding. Budgeting & Procurement: Prepare and manage budgets, monitor spend, and negotiate contracts for value. Team Leadership & Collaboration: Supervise admin staff, foster collaboration across departments, and act as a key contact for stakeholders. What You Bring: Experience: Proven experience in facilities and office management within housing, care, or charity settings. Strong understanding of health and safety regulations. Skills: Excellent interpersonal and communication skills, high IT literacy (especially in Microsoft Office 365), exceptional organisational abilities, and problem-solving skills. Education: Degree or HND in Facilities Management, Business Administration, or relevant qualifications. DSE Assessor Training Certificate is essential. Why Join Us? Be part of a dynamic team making a real difference in the lives of veterans. Enjoy a supportive work environment that values professional development and continuous learning. Competitive salary and benefits package. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
IT Service Delivery Manager - Lewes, East Sussex / HYBRID working Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with a prestigious Emergency Services organisation. Hybrid / Agile Approach - The successful IT Service Delivery Manager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes / East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home - a full UK driving license and flexibility to travel is required. At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource / suppliers and the customers' service delivery organisation. The IT SDM will support our technical and service management delivery as well as acting as a point of contact for the customer supporting the Head of Client Delivery. They will be part of identifying service improvement initiatives and working with internal and external stakeholders to implement in the most cost-effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define, implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure service-related documentation is accurate, kept up-to-date at all times and follows the company's document control procedures Manage and maintain bespoke Customer Processes unique to their contracts Customer Satisfaction Management - maintain and improve Work with internal teams and customer to Identify and implement service improvement initiatives Work with IT Operations to support planned maintenance schedules and ensure they run on time, Manage and support the delivery of monthly performance reporting for customer review meetings. Management of a small IT engineering team Manage Problem Management process including customer reporting Liaison with IT Service Desk and Engineering teams to support the management of Incidents Support the management of Major Incidents process Maintain the Change Management process, manage the process for delivery of Requests for change ensuring they are correctly addressed, scheduled, authorised and implemented Manage the CMDB process to ensure customer assets are accurately captured and audited Supplier and vendor performance management Attend customer performance meetings where appropriate Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT systems e.g. Microsoft servers and client environments Working knowledge of IT infrastrcture and applications Managing and developing customer relationships Customer facing skills and ability to present to customers when required Coordinate small teams Proficient in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional / Practitioner QEHS / Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days annual leave, plus public bank holidays, and the option to buy or sell days annually Company pension scheme Access to the Telent Flexible Benefits Portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Continuous development opportunities We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. Telent Core Values: Be Inclusive, Be Collaborative, Take Responsibility and Be Customer Focused.
Oct 07, 2025
Full time
IT Service Delivery Manager - Lewes, East Sussex / HYBRID working Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with a prestigious Emergency Services organisation. Hybrid / Agile Approach - The successful IT Service Delivery Manager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes / East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home - a full UK driving license and flexibility to travel is required. At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource / suppliers and the customers' service delivery organisation. The IT SDM will support our technical and service management delivery as well as acting as a point of contact for the customer supporting the Head of Client Delivery. They will be part of identifying service improvement initiatives and working with internal and external stakeholders to implement in the most cost-effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define, implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure service-related documentation is accurate, kept up-to-date at all times and follows the company's document control procedures Manage and maintain bespoke Customer Processes unique to their contracts Customer Satisfaction Management - maintain and improve Work with internal teams and customer to Identify and implement service improvement initiatives Work with IT Operations to support planned maintenance schedules and ensure they run on time, Manage and support the delivery of monthly performance reporting for customer review meetings. Management of a small IT engineering team Manage Problem Management process including customer reporting Liaison with IT Service Desk and Engineering teams to support the management of Incidents Support the management of Major Incidents process Maintain the Change Management process, manage the process for delivery of Requests for change ensuring they are correctly addressed, scheduled, authorised and implemented Manage the CMDB process to ensure customer assets are accurately captured and audited Supplier and vendor performance management Attend customer performance meetings where appropriate Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT systems e.g. Microsoft servers and client environments Working knowledge of IT infrastrcture and applications Managing and developing customer relationships Customer facing skills and ability to present to customers when required Coordinate small teams Proficient in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional / Practitioner QEHS / Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days annual leave, plus public bank holidays, and the option to buy or sell days annually Company pension scheme Access to the Telent Flexible Benefits Portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Continuous development opportunities We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. Telent Core Values: Be Inclusive, Be Collaborative, Take Responsibility and Be Customer Focused.
? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for a receptionist to work within the Harris Federation Head Office, undertaking Reception and other administrative duties within the CEO's team. ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Greeting and receiving all visitors to Head Office in a professional manner, ensuring compliance with safeguarding and Health & Safety protocols Operating the telephone switchboard, directing calls to appropriate departments or staff members, taking messages, and responding promptly to enquiries from parents/carers and the public Maintaining the reception area and meeting rooms to a high standard, ensuring they are tidy, presentable and reset after use, and reporting any maintenance issues to the Office Manager Supporting the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with engineers and managing heating/air con servicing Organising and preparing refreshments for meetings and events Updating employee records to reflect staff changes for switchboard/Inventry accuracy Managing incoming and outgoing mail and parcels, including maintaining the franking machine account and ordering supplies Coordinating courier services and managing related accounts Maintaining the academy contact sheet, ensuring Principal and PA details are current Building positive relationships with staff, contractors and external agencies to support the Federation's objectives A full list of responsibilities can be found in the Job Pack. WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Flexibility and ability to respond to multiple demands and to prioritise The ability to work well with colleagues and visitors A high level of adaptability to changing demands The ability to work collaboratively as part of a team The ability to plan and organise work to meet varying deadlines The ability to work on own and take initiative Strong written and verbal communication skills Experience of delivering a high-quality service Experience of a range of general administrative duties. Good ICT skills and experience, including Word, Excel and management information systems (MIS) Please download the Job Pack for a full person specification. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. ? WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Oct 06, 2025
Full time
? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for a receptionist to work within the Harris Federation Head Office, undertaking Reception and other administrative duties within the CEO's team. ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Greeting and receiving all visitors to Head Office in a professional manner, ensuring compliance with safeguarding and Health & Safety protocols Operating the telephone switchboard, directing calls to appropriate departments or staff members, taking messages, and responding promptly to enquiries from parents/carers and the public Maintaining the reception area and meeting rooms to a high standard, ensuring they are tidy, presentable and reset after use, and reporting any maintenance issues to the Office Manager Supporting the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with engineers and managing heating/air con servicing Organising and preparing refreshments for meetings and events Updating employee records to reflect staff changes for switchboard/Inventry accuracy Managing incoming and outgoing mail and parcels, including maintaining the franking machine account and ordering supplies Coordinating courier services and managing related accounts Maintaining the academy contact sheet, ensuring Principal and PA details are current Building positive relationships with staff, contractors and external agencies to support the Federation's objectives A full list of responsibilities can be found in the Job Pack. WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Flexibility and ability to respond to multiple demands and to prioritise The ability to work well with colleagues and visitors A high level of adaptability to changing demands The ability to work collaboratively as part of a team The ability to plan and organise work to meet varying deadlines The ability to work on own and take initiative Strong written and verbal communication skills Experience of delivering a high-quality service Experience of a range of general administrative duties. Good ICT skills and experience, including Word, Excel and management information systems (MIS) Please download the Job Pack for a full person specification. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. ? WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
