Head of Delivery and Performance Transformation Job Info Job Identification 2861 Profession Policy Job Family Policy Official Locations Edinburgh, United Kingdom (Hybrid) Working Pattern Full Time Number of Openings 1 Apply Before 01/21/2026, 11:59 PM Do you want to shape how Scotland measures what truly matters and turn strategy into results across government? This is a high-impact leadership role at the heart of government, offering a unique opportunity to shape strategic direction and drive organisational coherence. As Head of Delivery and Performance Transformation, you will lead the design and implementation of data-driven delivery, performance and accountability systems for the Scottish Government. You will collaborate across the organisation and the wider public sector to align these systems with the National Performance Framework and the Public Service Reform Strategy contributing to a coherent and consistent approach to accountability across public services in Scotland. The Strategy and Delivery Directorate (SDD) supports Ministers and senior leaders in setting Scotland's strategic direction. We provide insight, analysis, and delivery support to help shape policy and respond to emerging challenges. This role sits at the centre of that effort, working with stakeholders across Scottish Government and wider public services to develop delivery, performance and assurance systems that improve consistency, transparency and accountability. Responsibilities Engage regularly with stakeholders across Scottish Government, local government, public bodies and community-planning partnerships to co-design approaches to performance, assurance and delivery. Utilise strong working relationships with local government, the third sector and delivery partners to share expertise, understand operational realities and strengthen the link between national priorities and local implementation. Coordinate activity that improves accountability across multi-level government and complex systems, ensuring alignment between national policy, local delivery bodies and external partners. Lead the development and embedding of intelligence-led performance and accountability mechanisms that demonstrate a clear link between policy development and measurable delivery outcomes. Work with teams across the Strategy and Delivery Directorate to develop delivery and performance dashboards and reporting tools that support transparent and outcome focused decision making. Ensure performance and accountability frameworks become a practical and widely understood tool for policy teams, embedding delivery thinking at the start of policy development. Support wider organisational capability building around delivery, performance and assurance to embed best practice into policy development and implementation. Engage with Ministers, Senior Civil Servants and external leaders ensuring, alignment between policy ambition and delivery feasibility. Undertake line management responsibilities. Success profile Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. Experience Extensive experience developing intelligence-led tracking frameworks, combining quantitative data with local insight, to monitor national and local policy delivery outcomes. Working across multi-level government including local authorities, delivery bodies and the third sector to align delivery, performance and assurance systems. Leadership of high-profile complex systems, transforming culture and structures to deliver meaningful, measurable outcomes. Apply online, providing a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment. If invited for further assessment, this will consist of an interview and presentation. Assessments are scheduled for w/c 02/02/26 however this may be subject to change. About us The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service , working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer . Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave. Scottish Government staff in hybrid-compatible roles should aim to work in-person 40% of the time, either in an office or other agreed work location. If you have specific questions about the role you are applying for, please contact us. Security checks Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks - Identity, Right to work, Employment History and a Criminal Record check (unspent convictions). We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Find out more about our organisation, what we offer staff members and how to apply on our Careers Website . Read our Candidate Guide for further information on our recruitment and application processes.
Jan 11, 2026
Full time
Head of Delivery and Performance Transformation Job Info Job Identification 2861 Profession Policy Job Family Policy Official Locations Edinburgh, United Kingdom (Hybrid) Working Pattern Full Time Number of Openings 1 Apply Before 01/21/2026, 11:59 PM Do you want to shape how Scotland measures what truly matters and turn strategy into results across government? This is a high-impact leadership role at the heart of government, offering a unique opportunity to shape strategic direction and drive organisational coherence. As Head of Delivery and Performance Transformation, you will lead the design and implementation of data-driven delivery, performance and accountability systems for the Scottish Government. You will collaborate across the organisation and the wider public sector to align these systems with the National Performance Framework and the Public Service Reform Strategy contributing to a coherent and consistent approach to accountability across public services in Scotland. The Strategy and Delivery Directorate (SDD) supports Ministers and senior leaders in setting Scotland's strategic direction. We provide insight, analysis, and delivery support to help shape policy and respond to emerging challenges. This role sits at the centre of that effort, working with stakeholders across Scottish Government and wider public services to develop delivery, performance and assurance systems that improve consistency, transparency and accountability. Responsibilities Engage regularly with stakeholders across Scottish Government, local government, public bodies and community-planning partnerships to co-design approaches to performance, assurance and delivery. Utilise strong working relationships with local government, the third sector and delivery partners to share expertise, understand operational realities and strengthen the link between national priorities and local implementation. Coordinate activity that improves accountability across multi-level government and complex systems, ensuring alignment between national policy, local delivery bodies and external partners. Lead the development and embedding of intelligence-led performance and accountability mechanisms that demonstrate a clear link between policy development and measurable delivery outcomes. Work with teams across the Strategy and Delivery Directorate to develop delivery and performance dashboards and reporting tools that support transparent and outcome focused decision making. Ensure performance and accountability frameworks become a practical and widely understood tool for policy teams, embedding delivery thinking at the start of policy development. Support wider organisational capability building around delivery, performance and assurance to embed best practice into policy development and implementation. Engage with Ministers, Senior Civil Servants and external leaders ensuring, alignment between policy ambition and delivery feasibility. Undertake line management responsibilities. Success profile Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on. Experience Extensive experience developing intelligence-led tracking frameworks, combining quantitative data with local insight, to monitor national and local policy delivery outcomes. Working across multi-level government including local authorities, delivery bodies and the third sector to align delivery, performance and assurance systems. Leadership of high-profile complex systems, transforming culture and structures to deliver meaningful, measurable outcomes. Apply online, providing a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment. If invited for further assessment, this will consist of an interview and presentation. Assessments are scheduled for w/c 02/02/26 however this may be subject to change. About us The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service , working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer . Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave. Scottish Government staff in hybrid-compatible roles should aim to work in-person 40% of the time, either in an office or other agreed work location. If you have specific questions about the role you are applying for, please contact us. Security checks Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks - Identity, Right to work, Employment History and a Criminal Record check (unspent convictions). We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Find out more about our organisation, what we offer staff members and how to apply on our Careers Website . Read our Candidate Guide for further information on our recruitment and application processes.
Big Red Recruitment Midlands Limited
Woodhouse Mill, Sheffield
Do you currently manage a nationwide field operations function? We have a new role available within the organisation for an experienced Field Operations Manager to lead the existing team of direct and indirect engineers within a growing services business. This is a senior role where you will shape and optimise existing technology focused field engineering operations, ensuring the structure, skills, and capacity are aligned with current and future business demands. You'll oversee both direct and indirect engineering teams, assessing workforce capability, geographical coverage, skill sets, and delivery efficiency. A key part of your work will involve reviewing internal and external resource ratios, analysing cost profiles, and developing the right blend of permanent, contract, and partner-delivered services. Your influence will extend into logistics, warehousing, and supply chain operations, implementing improvements and enhanced warehouse management processes. You will ensure that systems, storage, compliance and stock movements align with the wider technology services strategy - ensuring your field engineers have the right stock, at the right time, in the right place, with the correct contracts in place and negotiated. Essential: Experience directly managing large, distributed field engineering teams in a service-driven environment Strong operational planning skills, including forecasting, resource modelling, and capacity planning Excellent communication skills and the ability to engage effectively at all levels A collaborative and structured approach, able to introduce clarity, governance, and continuous improvement Experience negotiating commercial contract terms with partner networks Previous strategic delivery, ensuring you are thinking about the bigger picture - such as efficiencies, value, customer satisfaction Desirable: A background delivering technology services into retail or hospitality sectors An understanding of technology and experience working with ITIL frameworks Proficiency across the Microsoft stack, ITSM tools, WMS platforms, and related systems Experience managing supply chain or logistics support functions Permanent position Sheffield based HQ (S20) Hybrid working policy, 2-3 days per week on-site, with UK-based travel ad hoc. Salary £50,000 - £60,000 base + benefits: Personal performance related incentives to boost your annual earnings, a cash car allowance of £450 per month, private medical, pension scheme, 25 days holiday + BH, and more. Please apply directly to be considered. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Jan 11, 2026
Full time
Do you currently manage a nationwide field operations function? We have a new role available within the organisation for an experienced Field Operations Manager to lead the existing team of direct and indirect engineers within a growing services business. This is a senior role where you will shape and optimise existing technology focused field engineering operations, ensuring the structure, skills, and capacity are aligned with current and future business demands. You'll oversee both direct and indirect engineering teams, assessing workforce capability, geographical coverage, skill sets, and delivery efficiency. A key part of your work will involve reviewing internal and external resource ratios, analysing cost profiles, and developing the right blend of permanent, contract, and partner-delivered services. Your influence will extend into logistics, warehousing, and supply chain operations, implementing improvements and enhanced warehouse management processes. You will ensure that systems, storage, compliance and stock movements align with the wider technology services strategy - ensuring your field engineers have the right stock, at the right time, in the right place, with the correct contracts in place and negotiated. Essential: Experience directly managing large, distributed field engineering teams in a service-driven environment Strong operational planning skills, including forecasting, resource modelling, and capacity planning Excellent communication skills and the ability to engage effectively at all levels A collaborative and structured approach, able to introduce clarity, governance, and continuous improvement Experience negotiating commercial contract terms with partner networks Previous strategic delivery, ensuring you are thinking about the bigger picture - such as efficiencies, value, customer satisfaction Desirable: A background delivering technology services into retail or hospitality sectors An understanding of technology and experience working with ITIL frameworks Proficiency across the Microsoft stack, ITSM tools, WMS platforms, and related systems Experience managing supply chain or logistics support functions Permanent position Sheffield based HQ (S20) Hybrid working policy, 2-3 days per week on-site, with UK-based travel ad hoc. Salary £50,000 - £60,000 base + benefits: Personal performance related incentives to boost your annual earnings, a cash car allowance of £450 per month, private medical, pension scheme, 25 days holiday + BH, and more. Please apply directly to be considered. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit or follow us on LinkedIn. The Senior Manager, Business Development, EMEA will manage, coach and mentor a team of highly motivated sales reps in London. The ideal candidate is data-driven and enjoys building and scaling processes, partnering with cross-functional teams, and driving alignment with sales to drive exceptional results. Roles and Responsibilities Build & Develop a Team Recruit, interview, and hire excellent Outbound Business Development Representatives (BDRs) at scale Mentor and guide BDRs through career progression Partners with leaders in the organization to build career pathways and support readiness programs into new roles Increase Efficiency & Productivity Drive a high performance, high accountability culture to achieve and exceed sales development goals Foster a strong coaching culture by supporting your BDRs through call coaching, sequence review and development, email and social selling strategies, objection handling Partner with Sales Enablement on the delivery of new enablement programs, operational processes, iteration of existing programs Be the go-to resource for day-to-day processes Operational Excellence Assist in the execution and delivery of core operational tasks, including account & territory assignments, process design and documentation, and change management. Work closely with the BDRs to ensure quality efforts and how to manage proper follow-up. Work closely with Marketing to identify and improve the most important KPIs for outbound pipeline creation, revenue generation, and campaign performance. Work closely with PMM and Growth to understand our products and tie into outreach messaging. Maintaining a close feedback loop with Marketing at the top of funnel to help us understand what's working and what's not. Forecast, report, track, and manage sales activities and results using Salesforce (CRM) Provide daily, weekly and monthly reporting on KPIs, lead pipeline, conversion of qualified opportunities and overall effectiveness Actionable Insight Identify and make recommendations for improvement in the areas of process, efficiency and productivity Track sales team metrics and report data to senior leadership on a regular basis Key Skills BA/BS in relevant discipline preferred. 2+ years of experience as an Outbound BDR Manager, or relevant sales experience Have worked at a fast-paced, high-growth tech company (ideally selling into both mid-market and enterprise companies) Experience with Salesforce (CRM) is required. Experience with Outbound tools such as Outreach is required. Experience with data and intent signal tools such as 6Sense and G2 is preferred Highly fluent in designing and implementing outbound sales development playbooks, cadences, and best practices Experience with scaling an Outbound BDR team and can think through career paths, compensation plans, segmenting the team, etc. You use data and analytics to drive your decision making process, identify areas for improvement, and track progress Great at motivating and inspiring BDRs to high performance Excellent presentation, organizational, and communication skills (both written and verbal). Written samples may be requested. Team and goal-oriented. High output; low ego UK Employee Benefits at Ironclad Private Medical & Dental insurance, covered at 100% for you and dependents Life assurance and Income Protection Generous leave policies, including parental leave, medical leave, and compassionate leave Family-forming support through Maven for you and your partner Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use Standard pension contribution scheme Regular team events to connect, recharge, and have fun And most importantly, the opportunity to help build the company you want to work at US Employee Benefits at Ironclad 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Jan 11, 2026
Full time
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit or follow us on LinkedIn. The Senior Manager, Business Development, EMEA will manage, coach and mentor a team of highly motivated sales reps in London. The ideal candidate is data-driven and enjoys building and scaling processes, partnering with cross-functional teams, and driving alignment with sales to drive exceptional results. Roles and Responsibilities Build & Develop a Team Recruit, interview, and hire excellent Outbound Business Development Representatives (BDRs) at scale Mentor and guide BDRs through career progression Partners with leaders in the organization to build career pathways and support readiness programs into new roles Increase Efficiency & Productivity Drive a high performance, high accountability culture to achieve and exceed sales development goals Foster a strong coaching culture by supporting your BDRs through call coaching, sequence review and development, email and social selling strategies, objection handling Partner with Sales Enablement on the delivery of new enablement programs, operational processes, iteration of existing programs Be the go-to resource for day-to-day processes Operational Excellence Assist in the execution and delivery of core operational tasks, including account & territory assignments, process design and documentation, and change management. Work closely with the BDRs to ensure quality efforts and how to manage proper follow-up. Work closely with Marketing to identify and improve the most important KPIs for outbound pipeline creation, revenue generation, and campaign performance. Work closely with PMM and Growth to understand our products and tie into outreach messaging. Maintaining a close feedback loop with Marketing at the top of funnel to help us understand what's working and what's not. Forecast, report, track, and manage sales activities and results using Salesforce (CRM) Provide daily, weekly and monthly reporting on KPIs, lead pipeline, conversion of qualified opportunities and overall effectiveness Actionable Insight Identify and make recommendations for improvement in the areas of process, efficiency and productivity Track sales team metrics and report data to senior leadership on a regular basis Key Skills BA/BS in relevant discipline preferred. 2+ years of experience as an Outbound BDR Manager, or relevant sales experience Have worked at a fast-paced, high-growth tech company (ideally selling into both mid-market and enterprise companies) Experience with Salesforce (CRM) is required. Experience with Outbound tools such as Outreach is required. Experience with data and intent signal tools such as 6Sense and G2 is preferred Highly fluent in designing and implementing outbound sales development playbooks, cadences, and best practices Experience with scaling an Outbound BDR team and can think through career paths, compensation plans, segmenting the team, etc. You use data and analytics to drive your decision making process, identify areas for improvement, and track progress Great at motivating and inspiring BDRs to high performance Excellent presentation, organizational, and communication skills (both written and verbal). Written samples may be requested. Team and goal-oriented. High output; low ego UK Employee Benefits at Ironclad Private Medical & Dental insurance, covered at 100% for you and dependents Life assurance and Income Protection Generous leave policies, including parental leave, medical leave, and compassionate leave Family-forming support through Maven for you and your partner Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use Standard pension contribution scheme Regular team events to connect, recharge, and have fun And most importantly, the opportunity to help build the company you want to work at US Employee Benefits at Ironclad 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
HR Business Partner (Projects) Manchester City Centre based Head Office Hybrid and flexible working 2 days in the office per week Permanent & Full Time (37 hours per week) £50,000 - £55,000 plus highly competitive benefits package, including 39 days annual leave (inclusive of statutory holidays) and enhanced employer pension contributions (access to local government pension-LGPS scheme) Are you an experienced HR professional with strong expertise in restructures and change/transformation projects, specifically TUPE and redundancy processes? My client is seeking a proactive and confident HR Business Partner to lead on a number of organisation wide change projects as they work towards building their HR Business Partnering model. This is a brand-new role within the organisation as they look to transform their HR service. Reporting directly into the Chief People Officer, you will be responsible for providing a business partnering service to the Corporate Services functions as well as expert TUPE and redundancy guidance, employee relations, and supporting strategic workforce initiatives. You will play a key role in shaping modern, efficient HR practices. Key responsibilities of the HR Business Partner: Act as senior specialist for change and organisational design projects, including TUPE transfer and redundancy processes. Partner with senior stakeholders within Corporate Services and provide strategic guidance on growth and performance. Lead on complex employee relations cases, including disciplinaries, grievances, investigations, performance issues and appeals. Work closely with senior leaders in the successful delivery of the people strategy. Review, update and implement HR policies and procedures. Ensure compliance with employment legislation and best practice. Advise managers and HR colleagues on complex employment law matters. Build strong, effective relationships with managers, senior leaders and key stakeholders. Work collaboratively with senior HR leadership on service improvements and workforce strategies. Key requirements for the HR Business Partner: You will be a senior HR professional who has worked at HR Business Partner level or similar with significant experience in managing changes programmes including TUPE and redundancies. Ideally you will have previously worked within the public sector or for a not-for-profit organisation within a similar HR role. However, specific industry sector experience is not essential to be successful in this role. It is essential that you have experience working within unionised environments and the ability and aptitude to build successful relationships with union representatives. You will have a strong background in HR policy development and compliance and have a proven ability to advise and influence senior managers. You will pride yourself in having strong knowledge of employment law. Ideally you will be CIPD Level 7 qualified (or working towards). You will be a confident decision-maker with strong problem-solving ability. If you are interested in this new and exciting HR Business Partner opportunity and you feel your experience matches the criteria, please apply now for immediate consideration or for more information please contact Mark Croston. Medlock Partners are a professional services recruitment specialist operating across the North West of England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
Jan 11, 2026
Full time
HR Business Partner (Projects) Manchester City Centre based Head Office Hybrid and flexible working 2 days in the office per week Permanent & Full Time (37 hours per week) £50,000 - £55,000 plus highly competitive benefits package, including 39 days annual leave (inclusive of statutory holidays) and enhanced employer pension contributions (access to local government pension-LGPS scheme) Are you an experienced HR professional with strong expertise in restructures and change/transformation projects, specifically TUPE and redundancy processes? My client is seeking a proactive and confident HR Business Partner to lead on a number of organisation wide change projects as they work towards building their HR Business Partnering model. This is a brand-new role within the organisation as they look to transform their HR service. Reporting directly into the Chief People Officer, you will be responsible for providing a business partnering service to the Corporate Services functions as well as expert TUPE and redundancy guidance, employee relations, and supporting strategic workforce initiatives. You will play a key role in shaping modern, efficient HR practices. Key responsibilities of the HR Business Partner: Act as senior specialist for change and organisational design projects, including TUPE transfer and redundancy processes. Partner with senior stakeholders within Corporate Services and provide strategic guidance on growth and performance. Lead on complex employee relations cases, including disciplinaries, grievances, investigations, performance issues and appeals. Work closely with senior leaders in the successful delivery of the people strategy. Review, update and implement HR policies and procedures. Ensure compliance with employment legislation and best practice. Advise managers and HR colleagues on complex employment law matters. Build strong, effective relationships with managers, senior leaders and key stakeholders. Work collaboratively with senior HR leadership on service improvements and workforce strategies. Key requirements for the HR Business Partner: You will be a senior HR professional who has worked at HR Business Partner level or similar with significant experience in managing changes programmes including TUPE and redundancies. Ideally you will have previously worked within the public sector or for a not-for-profit organisation within a similar HR role. However, specific industry sector experience is not essential to be successful in this role. It is essential that you have experience working within unionised environments and the ability and aptitude to build successful relationships with union representatives. You will have a strong background in HR policy development and compliance and have a proven ability to advise and influence senior managers. You will pride yourself in having strong knowledge of employment law. Ideally you will be CIPD Level 7 qualified (or working towards). You will be a confident decision-maker with strong problem-solving ability. If you are interested in this new and exciting HR Business Partner opportunity and you feel your experience matches the criteria, please apply now for immediate consideration or for more information please contact Mark Croston. Medlock Partners are a professional services recruitment specialist operating across the North West of England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
Outcomes First Group
Burton-on-trent, Staffordshire
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Role: Pastoral Assistant Location: Longdon Hall School, Lichfield, Staffordshire WS15 4PT Salary: £22,160.62 per annum Hours: 37.5 hours per week Monday to Friday Contract: Permanent, Term Time Only Start Date: January 2026 UK applicants only. This role does not offer sponsorship. Longdon Hall School is seeking a dedicated and compassionate Pastoral Assistant to play a central role in creating a safe, nurturing, and inclusive environment where every child and young person feels valued, supported, and ready to learn. This is a highly rewarding opportunity for someone passionate about emotional wellbeing, behaviour support, and inclusion. Working closely with the Head of Behaviour and Welfare, you will help ensure consistent pastoral strategies are in place, providing both immediate and longer-term support that enables pupils to thrive throughout the school day. About the role As a Pastoral Assistant, you will be at the heart of school life, supporting pupils during moments of challenge and success alike. Your work will help remove barriers to learning, promote positive behaviour, and ensure pupils feel understood, safe, and supported. You'll collaborate with teaching staff, pastoral colleagues, and senior leaders to create consistency, stability, and positive outcomes for pupils with social, emotional, and behavioural needs. Key Responsibilities Promote a supportive, inclusive, and respectful environment for all pupils Support staff in implementing effective approaches that keep pupils engaged in learning Provide direct, hands-on support to pupils in crisis or requiring additional care Assist in the development and delivery of individual education and behaviour programmes Support classroom teachers with behaviour management, supervision, and pupil care Maintain strict confidentiality and demonstrate professionalism at all times Designated Areas of Responsibility Support the deployment, supervision, and guidance of Pastoral Intervention Assistants alongside senior leaders Work with the Senior Leadership Team to ensure staffing meets the needs of pupils Act as an accessible point of contact for teaching staff and pastoral colleagues Help establish clear systems for delegation and shared responsibility within the pastoral team Provide consistent guidance, support, and direction to Pastoral Intervention Assistants Contribute to structured supervision and performance management processes that promote best practice Experience and Skills Experience of working in a challenging or complex educational environment Proven ability to support pupils with social, emotional and behavioural needs Ability to work independently as well as collaboratively within a team Strong communication, organisation and relationship-building skills Full UK Driving Licence This is a role where your empathy, resilience, and commitment will make a tangible difference every day. If you're driven by supporting young people's wellbeing and helping them succeed both in and beyond the classroom, Longdon Hall School offers a meaningful and fulfilling career opportunity. About Us Longdon Hall School is an independent specialist day school for boys and girls aged from 7 to 18, catering for pupils with a wide range of social, emotional, and mental health needs. Our dedicated team work together to ensure successful outcomes for pupils who often arrive at the school with a troubled view of education and life. This opportunity is in Lichfield which is within commutable distance of Cannock, Burton upon Trent and surrounding areas. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Jan 11, 2026
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Role: Pastoral Assistant Location: Longdon Hall School, Lichfield, Staffordshire WS15 4PT Salary: £22,160.62 per annum Hours: 37.5 hours per week Monday to Friday Contract: Permanent, Term Time Only Start Date: January 2026 UK applicants only. This role does not offer sponsorship. Longdon Hall School is seeking a dedicated and compassionate Pastoral Assistant to play a central role in creating a safe, nurturing, and inclusive environment where every child and young person feels valued, supported, and ready to learn. This is a highly rewarding opportunity for someone passionate about emotional wellbeing, behaviour support, and inclusion. Working closely with the Head of Behaviour and Welfare, you will help ensure consistent pastoral strategies are in place, providing both immediate and longer-term support that enables pupils to thrive throughout the school day. About the role As a Pastoral Assistant, you will be at the heart of school life, supporting pupils during moments of challenge and success alike. Your work will help remove barriers to learning, promote positive behaviour, and ensure pupils feel understood, safe, and supported. You'll collaborate with teaching staff, pastoral colleagues, and senior leaders to create consistency, stability, and positive outcomes for pupils with social, emotional, and behavioural needs. Key Responsibilities Promote a supportive, inclusive, and respectful environment for all pupils Support staff in implementing effective approaches that keep pupils engaged in learning Provide direct, hands-on support to pupils in crisis or requiring additional care Assist in the development and delivery of individual education and behaviour programmes Support classroom teachers with behaviour management, supervision, and pupil care Maintain strict confidentiality and demonstrate professionalism at all times Designated Areas of Responsibility Support the deployment, supervision, and guidance of Pastoral Intervention Assistants alongside senior leaders Work with the Senior Leadership Team to ensure staffing meets the needs of pupils Act as an accessible point of contact for teaching staff and pastoral colleagues Help establish clear systems for delegation and shared responsibility within the pastoral team Provide consistent guidance, support, and direction to Pastoral Intervention Assistants Contribute to structured supervision and performance management processes that promote best practice Experience and Skills Experience of working in a challenging or complex educational environment Proven ability to support pupils with social, emotional and behavioural needs Ability to work independently as well as collaboratively within a team Strong communication, organisation and relationship-building skills Full UK Driving Licence This is a role where your empathy, resilience, and commitment will make a tangible difference every day. If you're driven by supporting young people's wellbeing and helping them succeed both in and beyond the classroom, Longdon Hall School offers a meaningful and fulfilling career opportunity. About Us Longdon Hall School is an independent specialist day school for boys and girls aged from 7 to 18, catering for pupils with a wide range of social, emotional, and mental health needs. Our dedicated team work together to ensure successful outcomes for pupils who often arrive at the school with a troubled view of education and life. This opportunity is in Lichfield which is within commutable distance of Cannock, Burton upon Trent and surrounding areas. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Are you an experienced Construction Planner looking to join a fast-paced contractor delivering high-quality interior fit-out and refurbishment projects? We re recruiting on behalf of a well-established and growing main contractor that specialises in interior fit-out and refurbishment across commercial, high-end residential, hospitality, and retail sectors. They are seeking a dedicated Planner to support the pre-construction and delivery teams across multiple projects. The Role: As a Construction Planner, you ll play a key role in supporting project teams by producing robust, practical, and accurate programmes. You ll be involved from tender stage through to completion, ensuring timelines are realistic, resources are allocated properly, and progress is tracked effectively. Key Responsibilities: Develop tender and construction programmes using Asta Powerproject Work closely with pre-construction, project, and commercial teams to understand requirements Analyse drawings, specifications, and site constraints to plan workflows and sequences Regularly update live programmes to reflect progress, changes, and critical path items Support project teams with look-ahead programmes and delay analysis Attend meetings with clients, consultants, and site teams as required Requirements: Proven experience in a Construction Planner role, ideally with a main contractor or fit-out specialist Strong knowledge of project sequencing, construction methodology, and critical path analysis Proficiency in Asta Powerproject (or similar planning software) Experience across commercial or interior fit-out projects is highly desirable Strong communication, analytical, and reporting skills Construction-related qualification (HNC, Degree, or equivalent) preferred The Company: Our client is a respected main contractor known for delivering bespoke interior fit-out and refurbishment projects. They offer a collaborative, team-driven environment with a strong pipeline of work and a focus on quality and innovation. Why Apply? Join a growing contractor with an excellent reputation in the fit-out sector Varied project portfolio and long-term opportunity Competitive salary and benefits Ready to take the next step in your planning career? Apply today
Jan 11, 2026
Full time
Are you an experienced Construction Planner looking to join a fast-paced contractor delivering high-quality interior fit-out and refurbishment projects? We re recruiting on behalf of a well-established and growing main contractor that specialises in interior fit-out and refurbishment across commercial, high-end residential, hospitality, and retail sectors. They are seeking a dedicated Planner to support the pre-construction and delivery teams across multiple projects. The Role: As a Construction Planner, you ll play a key role in supporting project teams by producing robust, practical, and accurate programmes. You ll be involved from tender stage through to completion, ensuring timelines are realistic, resources are allocated properly, and progress is tracked effectively. Key Responsibilities: Develop tender and construction programmes using Asta Powerproject Work closely with pre-construction, project, and commercial teams to understand requirements Analyse drawings, specifications, and site constraints to plan workflows and sequences Regularly update live programmes to reflect progress, changes, and critical path items Support project teams with look-ahead programmes and delay analysis Attend meetings with clients, consultants, and site teams as required Requirements: Proven experience in a Construction Planner role, ideally with a main contractor or fit-out specialist Strong knowledge of project sequencing, construction methodology, and critical path analysis Proficiency in Asta Powerproject (or similar planning software) Experience across commercial or interior fit-out projects is highly desirable Strong communication, analytical, and reporting skills Construction-related qualification (HNC, Degree, or equivalent) preferred The Company: Our client is a respected main contractor known for delivering bespoke interior fit-out and refurbishment projects. They offer a collaborative, team-driven environment with a strong pipeline of work and a focus on quality and innovation. Why Apply? Join a growing contractor with an excellent reputation in the fit-out sector Varied project portfolio and long-term opportunity Competitive salary and benefits Ready to take the next step in your planning career? Apply today
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Role: Pastoral Assistant Location: Longdon Hall School, Lichfield, Staffordshire WS15 4PT Salary: £22,160.62 per annum Hours: 37.5 hours per week Monday to Friday Contract: Permanent, Term Time Only Start Date: January 2026 UK applicants only. This role does not offer sponsorship. Longdon Hall School is seeking a dedicated and compassionate Pastoral Assistant to play a central role in creating a safe, nurturing, and inclusive environment where every child and young person feels valued, supported, and ready to learn. This is a highly rewarding opportunity for someone passionate about emotional wellbeing, behaviour support, and inclusion. Working closely with the Head of Behaviour and Welfare, you will help ensure consistent pastoral strategies are in place, providing both immediate and longer-term support that enables pupils to thrive throughout the school day. About the role As a Pastoral Assistant, you will be at the heart of school life, supporting pupils during moments of challenge and success alike. Your work will help remove barriers to learning, promote positive behaviour, and ensure pupils feel understood, safe, and supported. You'll collaborate with teaching staff, pastoral colleagues, and senior leaders to create consistency, stability, and positive outcomes for pupils with social, emotional, and behavioural needs. Key Responsibilities Promote a supportive, inclusive, and respectful environment for all pupils Support staff in implementing effective approaches that keep pupils engaged in learning Provide direct, hands-on support to pupils in crisis or requiring additional care Assist in the development and delivery of individual education and behaviour programmes Support classroom teachers with behaviour management, supervision, and pupil care Maintain strict confidentiality and demonstrate professionalism at all times Designated Areas of Responsibility Support the deployment, supervision, and guidance of Pastoral Intervention Assistants alongside senior leaders Work with the Senior Leadership Team to ensure staffing meets the needs of pupils Act as an accessible point of contact for teaching staff and pastoral colleagues Help establish clear systems for delegation and shared responsibility within the pastoral team Provide consistent guidance, support, and direction to Pastoral Intervention Assistants Contribute to structured supervision and performance management processes that promote best practice Experience and Skills Experience of working in a challenging or complex educational environment Proven ability to support pupils with social, emotional and behavioural needs Ability to work independently as well as collaboratively within a team Strong communication, organisation and relationship-building skills Full UK Driving Licence This is a role where your empathy, resilience, and commitment will make a tangible difference every day. If you're driven by supporting young people's wellbeing and helping them succeed both in and beyond the classroom, Longdon Hall School offers a meaningful and fulfilling career opportunity. About Us Longdon Hall School is an independent specialist day school for boys and girls aged from 7 to 18, catering for pupils with a wide range of social, emotional, and mental health needs. Our dedicated team work together to ensure successful outcomes for pupils who often arrive at the school with a troubled view of education and life. This opportunity is in Lichfield which is within commutable distance of Cannock, Burton upon Trent and surrounding areas. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Jan 11, 2026
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Role: Pastoral Assistant Location: Longdon Hall School, Lichfield, Staffordshire WS15 4PT Salary: £22,160.62 per annum Hours: 37.5 hours per week Monday to Friday Contract: Permanent, Term Time Only Start Date: January 2026 UK applicants only. This role does not offer sponsorship. Longdon Hall School is seeking a dedicated and compassionate Pastoral Assistant to play a central role in creating a safe, nurturing, and inclusive environment where every child and young person feels valued, supported, and ready to learn. This is a highly rewarding opportunity for someone passionate about emotional wellbeing, behaviour support, and inclusion. Working closely with the Head of Behaviour and Welfare, you will help ensure consistent pastoral strategies are in place, providing both immediate and longer-term support that enables pupils to thrive throughout the school day. About the role As a Pastoral Assistant, you will be at the heart of school life, supporting pupils during moments of challenge and success alike. Your work will help remove barriers to learning, promote positive behaviour, and ensure pupils feel understood, safe, and supported. You'll collaborate with teaching staff, pastoral colleagues, and senior leaders to create consistency, stability, and positive outcomes for pupils with social, emotional, and behavioural needs. Key Responsibilities Promote a supportive, inclusive, and respectful environment for all pupils Support staff in implementing effective approaches that keep pupils engaged in learning Provide direct, hands-on support to pupils in crisis or requiring additional care Assist in the development and delivery of individual education and behaviour programmes Support classroom teachers with behaviour management, supervision, and pupil care Maintain strict confidentiality and demonstrate professionalism at all times Designated Areas of Responsibility Support the deployment, supervision, and guidance of Pastoral Intervention Assistants alongside senior leaders Work with the Senior Leadership Team to ensure staffing meets the needs of pupils Act as an accessible point of contact for teaching staff and pastoral colleagues Help establish clear systems for delegation and shared responsibility within the pastoral team Provide consistent guidance, support, and direction to Pastoral Intervention Assistants Contribute to structured supervision and performance management processes that promote best practice Experience and Skills Experience of working in a challenging or complex educational environment Proven ability to support pupils with social, emotional and behavioural needs Ability to work independently as well as collaboratively within a team Strong communication, organisation and relationship-building skills Full UK Driving Licence This is a role where your empathy, resilience, and commitment will make a tangible difference every day. If you're driven by supporting young people's wellbeing and helping them succeed both in and beyond the classroom, Longdon Hall School offers a meaningful and fulfilling career opportunity. About Us Longdon Hall School is an independent specialist day school for boys and girls aged from 7 to 18, catering for pupils with a wide range of social, emotional, and mental health needs. Our dedicated team work together to ensure successful outcomes for pupils who often arrive at the school with a troubled view of education and life. This opportunity is in Lichfield which is within commutable distance of Cannock, Burton upon Trent and surrounding areas. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
This is an exciting & rewarding opportunity during a period of significant transformation in local government. Your new company: Winchester City Council has been described by The Local Government Association (LGA) as "well-respected and high-performing", praising its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This means the council isn't just doing the basics - it's actively striving to improve and innovate for the benefit of its communities. Your new role: You will play a key part in supporting the Director of Finance as Winchester City Council prepare for Local Government Reorganisation. You will oversee the smooth transfer of their IT, Finance, Digital, Revenues and Benefits systems and services to the new Unitary Authority in April 2028. As Corporate Head of Resources, you will lead a high-impact portfolio across IT, Digital, Finance, Revenues and Benefits. You will shape the IT and digital strategy in a shared service, prepare the Council for Local Government Reorganisation and drive customer-centric, cost-effective services built on insight, innovation, inspiration, investment and improvement. Collaboration will be central to your success, working positively with internal teams, external partners, and stakeholders to deliver innovative solutions aligned with Winchester City Council priorities. Specific Accountabilities: • The Corporate Head of Resources will report to the Director of Finance. You will line manage Service Leads for IT, Digital, Finance, Revenues and Benefits. • You will be responsible for the overall IT strategy (as part of the shared IT service with our partner council) and preparing the council for Local Government Reorganisation. This will include responsibility for IT governance, risk, and compliance, working closely with partners. • You will be responsible for the delivery of the council's digital strategy, championing and enabling the digitalisation of services in accordance with digital roadmaps. • You will provide strategic leadership and operational oversight of the Council's Revenues and Benefits services, ensuring high performance, compliance, and customer-centric delivery. • Act as the deputy s151 officer (subject to qualifications and experience) • Act and provide strategic leadership to the finance, audit and insurance teams to ensure the effective delivery of these services and compliance with legislative requirements. • You'll champion strong partnerships to maximise resources and drive service excellence, while inspiring highly motivated teams who take pride in the way services operate. What you'll need to succeed: We are looking for someone with a proven track record of senior leadership in corporate services-someone who leads with vision, empowers others, and champions continuous improvement. You will bring experience in organisational change, service transformation, and partnership working, ensuring services are efficient, effective, and forward-thinking. Strong influencing and negotiation skills are essential, enabling you to shape decisions and drive progress. • Degree-level qualification or equivalent experience (with evidence of CPD) • A business or management qualification (preferable) • Senior leadership track record in relevant services • Expertise in change management, service transformation, and continuous improvement. • Strong knowledge of legislation, regulations and industry standards • Digital service experience and a customer-focused, commercially aware approach. • Political acumen, ethical approach and commitment to equality, diversity, and safeguarding • Resilience and results-driven mindset • Excellent influencing, negotiation and communication skills What you'll get in return: Winchester City Council offers an excellent package of benefits including: • Hybrid Working 50% office-based, 50% remote • Outstanding Pension Scheme: Membership to the Local Government Pension • Essential Car User Allowance, free parking close to Winchester City Council • Employer-Paid Health Cash Plan • Excellent Annual Leave: 27 days per year, rising to 30 days after 2 years' continuous service, then 35 days after 5 years' continuous service (can be carried across from another local government organisation for continuous service) 13 additional flexi-leave days annually, • Option to purchase up to 5 extra days • Discounts: Major high street brands and local leisure centres • Excellent Working Environment • Season Ticket Loans • Professional Development: Ongoing support for continuous learning and growth • Salary Sacrifice Schemes: Available for cars and bikes • Working in Winchester means being based in one of the UK's most attractive small cities, surrounded by countryside and history but within an hour of London Waterloo by train. What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To find out more, please contact our retained consultant, Caroline Whicher Please note that this advert may close early once suitable applicants have been interviewed, so we encourage you to apply without delay for this unique opportunity. Regrettably, we are unable to respond to all applicants. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jan 11, 2026
Full time
This is an exciting & rewarding opportunity during a period of significant transformation in local government. Your new company: Winchester City Council has been described by The Local Government Association (LGA) as "well-respected and high-performing", praising its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This means the council isn't just doing the basics - it's actively striving to improve and innovate for the benefit of its communities. Your new role: You will play a key part in supporting the Director of Finance as Winchester City Council prepare for Local Government Reorganisation. You will oversee the smooth transfer of their IT, Finance, Digital, Revenues and Benefits systems and services to the new Unitary Authority in April 2028. As Corporate Head of Resources, you will lead a high-impact portfolio across IT, Digital, Finance, Revenues and Benefits. You will shape the IT and digital strategy in a shared service, prepare the Council for Local Government Reorganisation and drive customer-centric, cost-effective services built on insight, innovation, inspiration, investment and improvement. Collaboration will be central to your success, working positively with internal teams, external partners, and stakeholders to deliver innovative solutions aligned with Winchester City Council priorities. Specific Accountabilities: • The Corporate Head of Resources will report to the Director of Finance. You will line manage Service Leads for IT, Digital, Finance, Revenues and Benefits. • You will be responsible for the overall IT strategy (as part of the shared IT service with our partner council) and preparing the council for Local Government Reorganisation. This will include responsibility for IT governance, risk, and compliance, working closely with partners. • You will be responsible for the delivery of the council's digital strategy, championing and enabling the digitalisation of services in accordance with digital roadmaps. • You will provide strategic leadership and operational oversight of the Council's Revenues and Benefits services, ensuring high performance, compliance, and customer-centric delivery. • Act as the deputy s151 officer (subject to qualifications and experience) • Act and provide strategic leadership to the finance, audit and insurance teams to ensure the effective delivery of these services and compliance with legislative requirements. • You'll champion strong partnerships to maximise resources and drive service excellence, while inspiring highly motivated teams who take pride in the way services operate. What you'll need to succeed: We are looking for someone with a proven track record of senior leadership in corporate services-someone who leads with vision, empowers others, and champions continuous improvement. You will bring experience in organisational change, service transformation, and partnership working, ensuring services are efficient, effective, and forward-thinking. Strong influencing and negotiation skills are essential, enabling you to shape decisions and drive progress. • Degree-level qualification or equivalent experience (with evidence of CPD) • A business or management qualification (preferable) • Senior leadership track record in relevant services • Expertise in change management, service transformation, and continuous improvement. • Strong knowledge of legislation, regulations and industry standards • Digital service experience and a customer-focused, commercially aware approach. • Political acumen, ethical approach and commitment to equality, diversity, and safeguarding • Resilience and results-driven mindset • Excellent influencing, negotiation and communication skills What you'll get in return: Winchester City Council offers an excellent package of benefits including: • Hybrid Working 50% office-based, 50% remote • Outstanding Pension Scheme: Membership to the Local Government Pension • Essential Car User Allowance, free parking close to Winchester City Council • Employer-Paid Health Cash Plan • Excellent Annual Leave: 27 days per year, rising to 30 days after 2 years' continuous service, then 35 days after 5 years' continuous service (can be carried across from another local government organisation for continuous service) 13 additional flexi-leave days annually, • Option to purchase up to 5 extra days • Discounts: Major high street brands and local leisure centres • Excellent Working Environment • Season Ticket Loans • Professional Development: Ongoing support for continuous learning and growth • Salary Sacrifice Schemes: Available for cars and bikes • Working in Winchester means being based in one of the UK's most attractive small cities, surrounded by countryside and history but within an hour of London Waterloo by train. What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To find out more, please contact our retained consultant, Caroline Whicher Please note that this advert may close early once suitable applicants have been interviewed, so we encourage you to apply without delay for this unique opportunity. Regrettably, we are unable to respond to all applicants. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
About us We areThe Very Group, and we're here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options onVery.co.ukto help them say yes to the things they love. We're just as passionate about helping our people get more out of life too-building careers with real growth, a sense of purpose, belonging, and wellbeing. About Financial Services Our Financial Services team helps customers say yes to the things they love by offering flexible and responsible ways to pay. From credit products to insurance and account management, we make sure every financial interaction is simple, transparent, and customer-focused. It's a dynamic environment where data-driven decisions and regulatory compliance go hand in hand with innovation-delivering fair outcomes and great experiences for millions of customers About the role We're looking for a Senior Delivery Manager to lead the end-to-end delivery of medium to large initiatives and optimisation programmes within Financial Services while also ensuring small change and BAU land smoothly. You'll drive delivery excellence, foster a high-performing culture, and embed continuous improvement. You'll manage complex, high risk products and services, orchestrating multi-disciplinary teams (including third parties) to deliver on time, on cost, and with quality-unlocking value early and often. What you will be doing Team Leadership and Delivery Lead cross disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers. Facilitate squad ceremonies (stand ups, planning, reviews, retrospectives) and remove blockers. Create and manage delivery plans; align dependencies across squads and initiatives. Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts. Coach teams to ship high quality solutions regularly and predictably, using metrics to drive continuous improvement. Role model excellent delivery principles and a culture of performance, accountability and learning. Planning and Prioritisation Lead planning cycles across squads and contribute to quarterly/portfolio planning. Balance technical and product priorities across multiple roadmaps to maximise value delivery. Risk, Issues and Dependency Management Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation. Escalate appropriately through Portfolio Management and portfolio governance where needed. Governance and Change Control Build and run fit for purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO). Ensure decisions are documented with the right level of sign off. Keep delivery in scope; manage change requests and surface impacts early. Resource and Capacity Management Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager. Coordinate internal teams and partners to maintain flow across services and squads. Financial Management Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required. Input into business cases and benefits tracking; support investment decisions with clear advice and data. Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time). Stakeholder Engagement and Communication Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams. Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders. Foster a high trust, collaborative culture across internal teams and external partners. Change Management and Transition Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits. Reporting and MI Provide regular initiative and roadmap reporting, highlighting risks and mitigations. Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions. About you A proven ability to govern large, complex, and cross functional initiatives Good commercial and financial acumen. Proficient in Agile, waterfall and Hybrid delivery models. Strong grasp of Kanban Good capacity planning. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. A bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Knows how to optimise the delivery flow of teams, managing the pace and tempo. They fully understand the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect, and be resilient Clear, concise communication; strong facilitation and negotiation Some of our Benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £1000 flexible benefits allowance to suit your needs 30 days holiday + bank holidays Udemy learning access Bonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: 1st stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. 2nd Stage - A one-hour formal interview where you can expect both competency and technical questions (task based) This can be held either in-person or remotely. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Equal opportunities We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Jan 11, 2026
Full time
About us We areThe Very Group, and we're here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options onVery.co.ukto help them say yes to the things they love. We're just as passionate about helping our people get more out of life too-building careers with real growth, a sense of purpose, belonging, and wellbeing. About Financial Services Our Financial Services team helps customers say yes to the things they love by offering flexible and responsible ways to pay. From credit products to insurance and account management, we make sure every financial interaction is simple, transparent, and customer-focused. It's a dynamic environment where data-driven decisions and regulatory compliance go hand in hand with innovation-delivering fair outcomes and great experiences for millions of customers About the role We're looking for a Senior Delivery Manager to lead the end-to-end delivery of medium to large initiatives and optimisation programmes within Financial Services while also ensuring small change and BAU land smoothly. You'll drive delivery excellence, foster a high-performing culture, and embed continuous improvement. You'll manage complex, high risk products and services, orchestrating multi-disciplinary teams (including third parties) to deliver on time, on cost, and with quality-unlocking value early and often. What you will be doing Team Leadership and Delivery Lead cross disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers. Facilitate squad ceremonies (stand ups, planning, reviews, retrospectives) and remove blockers. Create and manage delivery plans; align dependencies across squads and initiatives. Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts. Coach teams to ship high quality solutions regularly and predictably, using metrics to drive continuous improvement. Role model excellent delivery principles and a culture of performance, accountability and learning. Planning and Prioritisation Lead planning cycles across squads and contribute to quarterly/portfolio planning. Balance technical and product priorities across multiple roadmaps to maximise value delivery. Risk, Issues and Dependency Management Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation. Escalate appropriately through Portfolio Management and portfolio governance where needed. Governance and Change Control Build and run fit for purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO). Ensure decisions are documented with the right level of sign off. Keep delivery in scope; manage change requests and surface impacts early. Resource and Capacity Management Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager. Coordinate internal teams and partners to maintain flow across services and squads. Financial Management Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required. Input into business cases and benefits tracking; support investment decisions with clear advice and data. Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time). Stakeholder Engagement and Communication Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams. Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders. Foster a high trust, collaborative culture across internal teams and external partners. Change Management and Transition Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits. Reporting and MI Provide regular initiative and roadmap reporting, highlighting risks and mitigations. Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions. About you A proven ability to govern large, complex, and cross functional initiatives Good commercial and financial acumen. Proficient in Agile, waterfall and Hybrid delivery models. Strong grasp of Kanban Good capacity planning. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. A bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Knows how to optimise the delivery flow of teams, managing the pace and tempo. They fully understand the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect, and be resilient Clear, concise communication; strong facilitation and negotiation Some of our Benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £1000 flexible benefits allowance to suit your needs 30 days holiday + bank holidays Udemy learning access Bonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: 1st stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. 2nd Stage - A one-hour formal interview where you can expect both competency and technical questions (task based) This can be held either in-person or remotely. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Equal opportunities We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
As our new Head of Customer Service, you will be managing and enhancing operational customer service delivery across the company, including during critical and emergency situations. This vital role focuses on ensuring high customer satisfaction, improving service and cost efficiency, and leading a team to meet the company's customer service vision, objectives and commitments. You will foster a strong culture of continuous improvement, playing a key role in shaping the customer experience, handling complex customer issues, reviewing and improving processes and implementing initiatives that align with the company's vision and goals. You will be required to travel to a variety of customer teams across the Wessex Water region. What you'll do You will: maintain leading customer satisfaction performance, ensuring that service delivery, including in our call centre, customer relations, customer care, feedback, case handling and scheduling teams, meets or exceeds customers' expectations and aligns with our strategy seek and drive efficiency and effectiveness throughout areas of responsibility, including cost optimisation and savings, while maintaining sector-leading performance identify and address any pain points in customer journeys and promote a culture of continuous improvement, reviewing and improving processes to enhance the customer experience manage the effective resolution of customer complaints, including complex or escalated complaints, ensuring they are handled efficiently, to the customer's satisfaction support our Priority Services customers, including during emergencies and incidents such as loss of water supply carry out root cause analysis of any low-scoring feedback received across multiple channels from customers, responding to those with the aim to 'service recover' any negative sentiment use feedback data to identify trends, opportunities and improvements in day-to-day operations manage our operational scheduling functions in and out of hours, ensuring the right resource attends the right work at the right location by its due date, keeping customers informed of progress and arranging appointments where required lead our customer service response during large events/incidents or emergencies, ensuring timely and effective communication with customers maintain contingency plans to ensure the business continuity of customer services during unplanned events develop, monitor and report on key performance indicators for customer services and scheduling to ensure relevant targets are met and exceeded ensure compliance with company policies and all statutory and regulatory obligations, including the customer-focused licence condition, complaint handling, Guaranteed Standards Scheme and Priority Services drive innovation, identifying and implementing opportunities to improve customer service delivery through new approaches and technology lead and inspire people to deliver exceptional results by setting clear performance goals, monitoring progress, and providing constructive feedback, while ensuring training needs are addressed, and robust succession planning is in place. What you'll need In this pivotal role, we are looking for: experience at a leadership level in a customer-related role a good understanding and experience in the water industry and incident management is preferable strong customer ethos and experience of managing diverse and dispersed customer teams and projects to deliver outstanding customer service proven track record in managing processes at scale and driving continuous improvement to customer service, reducing cost and improving efficiency a good understanding of the regulatory principles, legislation and political implications for customers good commercial acumen, experienced at managing budgets of this scale a strong interest in the professional/personal development of others and inspiring them to thrive excellent communication (verbal, written, presentation) and negotiation skills, able to articulate their views well and convincingly to a preferred course of action able to think strategically and implement change able to build rapport and strong collaborative working relationships both internally and externally strong IT literacy. What you'll receive A combined pension contribution of up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to sell up to five days of holiday every year. The opportunity to buy up to ten days of holiday each year (subject to conditions). A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. The opportunity to lease a new electric car through salary sacrifice (subject to conditions). Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. Access toan interactive health and wellbeing platform. Support from trainedmental health first aiders. A £1,000 referral fee if you recommend someone who is successfully recruited by us. Who we are YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include: Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West YTL Developments - a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors YTL Arena - the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space plus a number of other retail,environmental and specialist businesses. Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group. We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
Jan 11, 2026
Full time
As our new Head of Customer Service, you will be managing and enhancing operational customer service delivery across the company, including during critical and emergency situations. This vital role focuses on ensuring high customer satisfaction, improving service and cost efficiency, and leading a team to meet the company's customer service vision, objectives and commitments. You will foster a strong culture of continuous improvement, playing a key role in shaping the customer experience, handling complex customer issues, reviewing and improving processes and implementing initiatives that align with the company's vision and goals. You will be required to travel to a variety of customer teams across the Wessex Water region. What you'll do You will: maintain leading customer satisfaction performance, ensuring that service delivery, including in our call centre, customer relations, customer care, feedback, case handling and scheduling teams, meets or exceeds customers' expectations and aligns with our strategy seek and drive efficiency and effectiveness throughout areas of responsibility, including cost optimisation and savings, while maintaining sector-leading performance identify and address any pain points in customer journeys and promote a culture of continuous improvement, reviewing and improving processes to enhance the customer experience manage the effective resolution of customer complaints, including complex or escalated complaints, ensuring they are handled efficiently, to the customer's satisfaction support our Priority Services customers, including during emergencies and incidents such as loss of water supply carry out root cause analysis of any low-scoring feedback received across multiple channels from customers, responding to those with the aim to 'service recover' any negative sentiment use feedback data to identify trends, opportunities and improvements in day-to-day operations manage our operational scheduling functions in and out of hours, ensuring the right resource attends the right work at the right location by its due date, keeping customers informed of progress and arranging appointments where required lead our customer service response during large events/incidents or emergencies, ensuring timely and effective communication with customers maintain contingency plans to ensure the business continuity of customer services during unplanned events develop, monitor and report on key performance indicators for customer services and scheduling to ensure relevant targets are met and exceeded ensure compliance with company policies and all statutory and regulatory obligations, including the customer-focused licence condition, complaint handling, Guaranteed Standards Scheme and Priority Services drive innovation, identifying and implementing opportunities to improve customer service delivery through new approaches and technology lead and inspire people to deliver exceptional results by setting clear performance goals, monitoring progress, and providing constructive feedback, while ensuring training needs are addressed, and robust succession planning is in place. What you'll need In this pivotal role, we are looking for: experience at a leadership level in a customer-related role a good understanding and experience in the water industry and incident management is preferable strong customer ethos and experience of managing diverse and dispersed customer teams and projects to deliver outstanding customer service proven track record in managing processes at scale and driving continuous improvement to customer service, reducing cost and improving efficiency a good understanding of the regulatory principles, legislation and political implications for customers good commercial acumen, experienced at managing budgets of this scale a strong interest in the professional/personal development of others and inspiring them to thrive excellent communication (verbal, written, presentation) and negotiation skills, able to articulate their views well and convincingly to a preferred course of action able to think strategically and implement change able to build rapport and strong collaborative working relationships both internally and externally strong IT literacy. What you'll receive A combined pension contribution of up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to sell up to five days of holiday every year. The opportunity to buy up to ten days of holiday each year (subject to conditions). A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. The opportunity to lease a new electric car through salary sacrifice (subject to conditions). Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. Access toan interactive health and wellbeing platform. Support from trainedmental health first aiders. A £1,000 referral fee if you recommend someone who is successfully recruited by us. Who we are YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include: Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West YTL Developments - a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors YTL Arena - the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space plus a number of other retail,environmental and specialist businesses. Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group. We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Role: Pastoral Assistant Location: Longdon Hall School, Lichfield, Staffordshire WS15 4PT Salary: £22,160.62 per annum Hours: 37.5 hours per week Monday to Friday Contract: Permanent, Term Time Only Start Date: January 2026 UK applicants only. This role does not offer sponsorship. Longdon Hall School is seeking a dedicated and compassionate Pastoral Assistant to play a central role in creating a safe, nurturing, and inclusive environment where every child and young person feels valued, supported, and ready to learn. This is a highly rewarding opportunity for someone passionate about emotional wellbeing, behaviour support, and inclusion. Working closely with the Head of Behaviour and Welfare, you will help ensure consistent pastoral strategies are in place, providing both immediate and longer-term support that enables pupils to thrive throughout the school day. About the role As a Pastoral Assistant, you will be at the heart of school life, supporting pupils during moments of challenge and success alike. Your work will help remove barriers to learning, promote positive behaviour, and ensure pupils feel understood, safe, and supported. You'll collaborate with teaching staff, pastoral colleagues, and senior leaders to create consistency, stability, and positive outcomes for pupils with social, emotional, and behavioural needs. Key Responsibilities Promote a supportive, inclusive, and respectful environment for all pupils Support staff in implementing effective approaches that keep pupils engaged in learning Provide direct, hands-on support to pupils in crisis or requiring additional care Assist in the development and delivery of individual education and behaviour programmes Support classroom teachers with behaviour management, supervision, and pupil care Maintain strict confidentiality and demonstrate professionalism at all times Designated Areas of Responsibility Support the deployment, supervision, and guidance of Pastoral Intervention Assistants alongside senior leaders Work with the Senior Leadership Team to ensure staffing meets the needs of pupils Act as an accessible point of contact for teaching staff and pastoral colleagues Help establish clear systems for delegation and shared responsibility within the pastoral team Provide consistent guidance, support, and direction to Pastoral Intervention Assistants Contribute to structured supervision and performance management processes that promote best practice Experience and Skills Experience of working in a challenging or complex educational environment Proven ability to support pupils with social, emotional and behavioural needs Ability to work independently as well as collaboratively within a team Strong communication, organisation and relationship-building skills Full UK Driving Licence This is a role where your empathy, resilience, and commitment will make a tangible difference every day. If you're driven by supporting young people's wellbeing and helping them succeed both in and beyond the classroom, Longdon Hall School offers a meaningful and fulfilling career opportunity. About Us Longdon Hall School is an independent specialist day school for boys and girls aged from 7 to 18, catering for pupils with a wide range of social, emotional, and mental health needs. Our dedicated team work together to ensure successful outcomes for pupils who often arrive at the school with a troubled view of education and life. This opportunity is in Lichfield which is within commutable distance of Cannock, Burton upon Trent and surrounding areas. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Jan 11, 2026
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Role: Pastoral Assistant Location: Longdon Hall School, Lichfield, Staffordshire WS15 4PT Salary: £22,160.62 per annum Hours: 37.5 hours per week Monday to Friday Contract: Permanent, Term Time Only Start Date: January 2026 UK applicants only. This role does not offer sponsorship. Longdon Hall School is seeking a dedicated and compassionate Pastoral Assistant to play a central role in creating a safe, nurturing, and inclusive environment where every child and young person feels valued, supported, and ready to learn. This is a highly rewarding opportunity for someone passionate about emotional wellbeing, behaviour support, and inclusion. Working closely with the Head of Behaviour and Welfare, you will help ensure consistent pastoral strategies are in place, providing both immediate and longer-term support that enables pupils to thrive throughout the school day. About the role As a Pastoral Assistant, you will be at the heart of school life, supporting pupils during moments of challenge and success alike. Your work will help remove barriers to learning, promote positive behaviour, and ensure pupils feel understood, safe, and supported. You'll collaborate with teaching staff, pastoral colleagues, and senior leaders to create consistency, stability, and positive outcomes for pupils with social, emotional, and behavioural needs. Key Responsibilities Promote a supportive, inclusive, and respectful environment for all pupils Support staff in implementing effective approaches that keep pupils engaged in learning Provide direct, hands-on support to pupils in crisis or requiring additional care Assist in the development and delivery of individual education and behaviour programmes Support classroom teachers with behaviour management, supervision, and pupil care Maintain strict confidentiality and demonstrate professionalism at all times Designated Areas of Responsibility Support the deployment, supervision, and guidance of Pastoral Intervention Assistants alongside senior leaders Work with the Senior Leadership Team to ensure staffing meets the needs of pupils Act as an accessible point of contact for teaching staff and pastoral colleagues Help establish clear systems for delegation and shared responsibility within the pastoral team Provide consistent guidance, support, and direction to Pastoral Intervention Assistants Contribute to structured supervision and performance management processes that promote best practice Experience and Skills Experience of working in a challenging or complex educational environment Proven ability to support pupils with social, emotional and behavioural needs Ability to work independently as well as collaboratively within a team Strong communication, organisation and relationship-building skills Full UK Driving Licence This is a role where your empathy, resilience, and commitment will make a tangible difference every day. If you're driven by supporting young people's wellbeing and helping them succeed both in and beyond the classroom, Longdon Hall School offers a meaningful and fulfilling career opportunity. About Us Longdon Hall School is an independent specialist day school for boys and girls aged from 7 to 18, catering for pupils with a wide range of social, emotional, and mental health needs. Our dedicated team work together to ensure successful outcomes for pupils who often arrive at the school with a troubled view of education and life. This opportunity is in Lichfield which is within commutable distance of Cannock, Burton upon Trent and surrounding areas. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Role: Pastoral Assistant Location: Longdon Hall School, Lichfield, Staffordshire WS15 4PT Salary: £22,160.62 per annum Hours: 37.5 hours per week Monday to Friday Contract: Permanent, Term Time Only Start Date: January 2026 UK applicants only. This role does not offer sponsorship. Longdon Hall School is seeking a dedicated and compassionate Pastoral Assistant to play a central role in creating a safe, nurturing, and inclusive environment where every child and young person feels valued, supported, and ready to learn. This is a highly rewarding opportunity for someone passionate about emotional wellbeing, behaviour support, and inclusion. Working closely with the Head of Behaviour and Welfare, you will help ensure consistent pastoral strategies are in place, providing both immediate and longer-term support that enables pupils to thrive throughout the school day. About the role As a Pastoral Assistant, you will be at the heart of school life, supporting pupils during moments of challenge and success alike. Your work will help remove barriers to learning, promote positive behaviour, and ensure pupils feel understood, safe, and supported. You'll collaborate with teaching staff, pastoral colleagues, and senior leaders to create consistency, stability, and positive outcomes for pupils with social, emotional, and behavioural needs. Key Responsibilities Promote a supportive, inclusive, and respectful environment for all pupils Support staff in implementing effective approaches that keep pupils engaged in learning Provide direct, hands-on support to pupils in crisis or requiring additional care Assist in the development and delivery of individual education and behaviour programmes Support classroom teachers with behaviour management, supervision, and pupil care Maintain strict confidentiality and demonstrate professionalism at all times Designated Areas of Responsibility Support the deployment, supervision, and guidance of Pastoral Intervention Assistants alongside senior leaders Work with the Senior Leadership Team to ensure staffing meets the needs of pupils Act as an accessible point of contact for teaching staff and pastoral colleagues Help establish clear systems for delegation and shared responsibility within the pastoral team Provide consistent guidance, support, and direction to Pastoral Intervention Assistants Contribute to structured supervision and performance management processes that promote best practice Experience and Skills Experience of working in a challenging or complex educational environment Proven ability to support pupils with social, emotional and behavioural needs Ability to work independently as well as collaboratively within a team Strong communication, organisation and relationship-building skills Full UK Driving Licence This is a role where your empathy, resilience, and commitment will make a tangible difference every day. If you're driven by supporting young people's wellbeing and helping them succeed both in and beyond the classroom, Longdon Hall School offers a meaningful and fulfilling career opportunity. About Us Longdon Hall School is an independent specialist day school for boys and girls aged from 7 to 18, catering for pupils with a wide range of social, emotional, and mental health needs. Our dedicated team work together to ensure successful outcomes for pupils who often arrive at the school with a troubled view of education and life. This opportunity is in Lichfield which is within commutable distance of Cannock, Burton upon Trent and surrounding areas. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Jan 11, 2026
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Role: Pastoral Assistant Location: Longdon Hall School, Lichfield, Staffordshire WS15 4PT Salary: £22,160.62 per annum Hours: 37.5 hours per week Monday to Friday Contract: Permanent, Term Time Only Start Date: January 2026 UK applicants only. This role does not offer sponsorship. Longdon Hall School is seeking a dedicated and compassionate Pastoral Assistant to play a central role in creating a safe, nurturing, and inclusive environment where every child and young person feels valued, supported, and ready to learn. This is a highly rewarding opportunity for someone passionate about emotional wellbeing, behaviour support, and inclusion. Working closely with the Head of Behaviour and Welfare, you will help ensure consistent pastoral strategies are in place, providing both immediate and longer-term support that enables pupils to thrive throughout the school day. About the role As a Pastoral Assistant, you will be at the heart of school life, supporting pupils during moments of challenge and success alike. Your work will help remove barriers to learning, promote positive behaviour, and ensure pupils feel understood, safe, and supported. You'll collaborate with teaching staff, pastoral colleagues, and senior leaders to create consistency, stability, and positive outcomes for pupils with social, emotional, and behavioural needs. Key Responsibilities Promote a supportive, inclusive, and respectful environment for all pupils Support staff in implementing effective approaches that keep pupils engaged in learning Provide direct, hands-on support to pupils in crisis or requiring additional care Assist in the development and delivery of individual education and behaviour programmes Support classroom teachers with behaviour management, supervision, and pupil care Maintain strict confidentiality and demonstrate professionalism at all times Designated Areas of Responsibility Support the deployment, supervision, and guidance of Pastoral Intervention Assistants alongside senior leaders Work with the Senior Leadership Team to ensure staffing meets the needs of pupils Act as an accessible point of contact for teaching staff and pastoral colleagues Help establish clear systems for delegation and shared responsibility within the pastoral team Provide consistent guidance, support, and direction to Pastoral Intervention Assistants Contribute to structured supervision and performance management processes that promote best practice Experience and Skills Experience of working in a challenging or complex educational environment Proven ability to support pupils with social, emotional and behavioural needs Ability to work independently as well as collaboratively within a team Strong communication, organisation and relationship-building skills Full UK Driving Licence This is a role where your empathy, resilience, and commitment will make a tangible difference every day. If you're driven by supporting young people's wellbeing and helping them succeed both in and beyond the classroom, Longdon Hall School offers a meaningful and fulfilling career opportunity. About Us Longdon Hall School is an independent specialist day school for boys and girls aged from 7 to 18, catering for pupils with a wide range of social, emotional, and mental health needs. Our dedicated team work together to ensure successful outcomes for pupils who often arrive at the school with a troubled view of education and life. This opportunity is in Lichfield which is within commutable distance of Cannock, Burton upon Trent and surrounding areas. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2025, Outcomes First Group were officially certified as a 'Great Place to Work' for the sixth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Introduction At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape. Here, you'll be part of a team that leverages world-class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence. Together, we transform advanced insights and market intelligence into strategies that protect businesses, drive performance, and shape the future of reinsurance. We're a community of decision makers, future shapers, and trusted experts working side by side to deliver meaningful impact through innovative thinking and practical solutions. At Gallagher Re, your curiosity is welcomed, your growth is championed, and your work truly matters. This is a place where you'll have the freedom to explore new ideas, take ownership of your career, and collaborate with people who are as driven and inquisitive as you are. Overview Ready to Make an Impact? JoinGallagher Re as aFinance Business Partner and help shape the future of a global industry leader! Gallagher Re, a key division of Gallagher International Brokerage, is seeking a proactive and dynamicFinance Business Partnerto join our team. Operating at the heart of the reinsurance market, Gallagher Re is a global leader in delivering innovative and tailored reinsurance solutions to clients worldwide. This is your chance to take on a critical role in driving financial excellence, supporting strategic decision-making, and contributing to the success of a business built on innovation, collaboration, and growth. Be part of something extraordinary - apply today! How you'll make an impact As a Finance Business Partner, you'll be the trusted advisor, providing expert financial insights and guidance. Providing the leadership with: Strategic Financial Support:Deliver high-quality financial analysis, advice, and modelling to enable well-informed decision-making aligned with company objectives. Business Partnering & Decision Support: Analyse financial performance, challenge business decisions, and provide clear insights to leaders. Collaboration Focus: Cultivate positive connections with collaborators, challenge performance, and support growth initiatives to drive profitability. Monthly Management Reporting:Lead and support the financial close process, present management accounts, and embed financial control in business processes. Budgeting & Forecasting:Coordinate annual budget processes, improve forecasting models, and ensure accurate allocation of overhead expenses. Change Management:Contribute to finance inputs for new systems and drive improvement initiatives across the business. Leadership & Development:Support the management and development of colleagues, ensuring exceptional service delivery. About You Qualified accountant (ACA, CIMA, or ACCA) with experience supporting non-accounting managers in financial analysis and modelling. Currently working in a large and complex business - either within a leading blue chip, financial services or publicly listed firm. Robust stakeholder engagement within a complex matrix is essential. Great communicator, able to build strong personal relationships at all levels. Strong commercial awareness and influencing skills. Proactive. Prepared to take ownership of assigned tasks and multi-task. Proven knowledge of Management Accounting techniques and Financial Accounting principles. Excellent teammate with a can-do attitude. Able to work to tight deadlines. Able to communicate key messages clearly and concisely. Experience in cost management and reduction. Good awareness of what constitutes good conduct in a regulatory environment. Eligibility to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Jan 11, 2026
Full time
Introduction At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape. Here, you'll be part of a team that leverages world-class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence. Together, we transform advanced insights and market intelligence into strategies that protect businesses, drive performance, and shape the future of reinsurance. We're a community of decision makers, future shapers, and trusted experts working side by side to deliver meaningful impact through innovative thinking and practical solutions. At Gallagher Re, your curiosity is welcomed, your growth is championed, and your work truly matters. This is a place where you'll have the freedom to explore new ideas, take ownership of your career, and collaborate with people who are as driven and inquisitive as you are. Overview Ready to Make an Impact? JoinGallagher Re as aFinance Business Partner and help shape the future of a global industry leader! Gallagher Re, a key division of Gallagher International Brokerage, is seeking a proactive and dynamicFinance Business Partnerto join our team. Operating at the heart of the reinsurance market, Gallagher Re is a global leader in delivering innovative and tailored reinsurance solutions to clients worldwide. This is your chance to take on a critical role in driving financial excellence, supporting strategic decision-making, and contributing to the success of a business built on innovation, collaboration, and growth. Be part of something extraordinary - apply today! How you'll make an impact As a Finance Business Partner, you'll be the trusted advisor, providing expert financial insights and guidance. Providing the leadership with: Strategic Financial Support:Deliver high-quality financial analysis, advice, and modelling to enable well-informed decision-making aligned with company objectives. Business Partnering & Decision Support: Analyse financial performance, challenge business decisions, and provide clear insights to leaders. Collaboration Focus: Cultivate positive connections with collaborators, challenge performance, and support growth initiatives to drive profitability. Monthly Management Reporting:Lead and support the financial close process, present management accounts, and embed financial control in business processes. Budgeting & Forecasting:Coordinate annual budget processes, improve forecasting models, and ensure accurate allocation of overhead expenses. Change Management:Contribute to finance inputs for new systems and drive improvement initiatives across the business. Leadership & Development:Support the management and development of colleagues, ensuring exceptional service delivery. About You Qualified accountant (ACA, CIMA, or ACCA) with experience supporting non-accounting managers in financial analysis and modelling. Currently working in a large and complex business - either within a leading blue chip, financial services or publicly listed firm. Robust stakeholder engagement within a complex matrix is essential. Great communicator, able to build strong personal relationships at all levels. Strong commercial awareness and influencing skills. Proactive. Prepared to take ownership of assigned tasks and multi-task. Proven knowledge of Management Accounting techniques and Financial Accounting principles. Excellent teammate with a can-do attitude. Able to work to tight deadlines. Able to communicate key messages clearly and concisely. Experience in cost management and reduction. Good awareness of what constitutes good conduct in a regulatory environment. Eligibility to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Head of Technology Business Management (Value Streams) Wolverhampton or Chatham (Hybrid 3 days per week) - Competitive salary & day rates for the chosen individual which can be discussed during qualification. Our long-term trusted financial services client is hiring a Head of Technology Business Management to shape and optimise the performance, governance and delivery capability of a large, complex technology function as they continue their first in history digital transformation campaign. Our client is seeking an individual who possess experience of technology & finance value streams, agile delivery processes, data driven decision making coupled with programme management capabilities of large scale multi-million-pound budgets primarily within the financial services sector. This is an exciting role, working with the senior leadership team, offering a chance to implement agile maturity & best proactive to their technology function overseeing (commercial, risk, finance and portfolio strategy/planning and reporting). Role Overview As the Head of TBM, you will: Act as a trusted partner to the CIO, overseeing performance, governance, executive reporting and operational management across the Technology Function. Work closely with Value Stream Product Owners and Centres of Excellence Leads to support requirements across Finance, Risk, People, Legal, Product and Operations. Lead governance processes for technology projects, financial management and risk, ensuring transparency, accountability and alignment with business priorities. Drive agile maturity and embed best practice across the Technology Function. Own the portfolio view of outcomes, benefits, costs and productivity to support strategic prioritisation and decision-making. Key Responsibilities Experience implementing combining technology & finance value streams (must have) Establish and lead financial management practices including budgeting, forecasting, cost control and optimised resource allocation (budget of up to 80 million circa, across tech, IT & transformation) is a must have Identify, assess and mitigate technology-related risks, promoting a proactive and continuous-improvement approach to risk management is a must have. Manage workforce planning to ensure effective allocation of skills and resources aligned to strategic technology priorities (across UK & India) is a must have. Build and maintain governance frameworks and reporting processes that support senior Technology Leaders in evidencing decisions and fulfilling responsibilities. Oversee vendor management to ensure partnerships deliver expected value and align with organisational goals. Monitor and uplift agile maturity across the Technology Function is a must have. Provide PMO capability and oversight to support transformation initiatives and the wider change portfolio. This is a high-impact leadership role with the opportunity to shape the future of a major Technology Function. You will influence governance, performance, financial stewardship and strategic delivery at the highest level.
Jan 11, 2026
Full time
Head of Technology Business Management (Value Streams) Wolverhampton or Chatham (Hybrid 3 days per week) - Competitive salary & day rates for the chosen individual which can be discussed during qualification. Our long-term trusted financial services client is hiring a Head of Technology Business Management to shape and optimise the performance, governance and delivery capability of a large, complex technology function as they continue their first in history digital transformation campaign. Our client is seeking an individual who possess experience of technology & finance value streams, agile delivery processes, data driven decision making coupled with programme management capabilities of large scale multi-million-pound budgets primarily within the financial services sector. This is an exciting role, working with the senior leadership team, offering a chance to implement agile maturity & best proactive to their technology function overseeing (commercial, risk, finance and portfolio strategy/planning and reporting). Role Overview As the Head of TBM, you will: Act as a trusted partner to the CIO, overseeing performance, governance, executive reporting and operational management across the Technology Function. Work closely with Value Stream Product Owners and Centres of Excellence Leads to support requirements across Finance, Risk, People, Legal, Product and Operations. Lead governance processes for technology projects, financial management and risk, ensuring transparency, accountability and alignment with business priorities. Drive agile maturity and embed best practice across the Technology Function. Own the portfolio view of outcomes, benefits, costs and productivity to support strategic prioritisation and decision-making. Key Responsibilities Experience implementing combining technology & finance value streams (must have) Establish and lead financial management practices including budgeting, forecasting, cost control and optimised resource allocation (budget of up to 80 million circa, across tech, IT & transformation) is a must have Identify, assess and mitigate technology-related risks, promoting a proactive and continuous-improvement approach to risk management is a must have. Manage workforce planning to ensure effective allocation of skills and resources aligned to strategic technology priorities (across UK & India) is a must have. Build and maintain governance frameworks and reporting processes that support senior Technology Leaders in evidencing decisions and fulfilling responsibilities. Oversee vendor management to ensure partnerships deliver expected value and align with organisational goals. Monitor and uplift agile maturity across the Technology Function is a must have. Provide PMO capability and oversight to support transformation initiatives and the wider change portfolio. This is a high-impact leadership role with the opportunity to shape the future of a major Technology Function. You will influence governance, performance, financial stewardship and strategic delivery at the highest level.
Head of Technology Business Management (Value Streams) Wolverhampton or Chatham (Hybrid 3 days per week) - Competitive salary & day rates for the chosen individual which can be discussed during qualification. Our long-term trusted financial services client is hiring a Head of Technology Business Management to shape and optimise the performance, governance and delivery capability of a large, complex technology function as they continue their first in history digital transformation campaign. Our client is seeking an individual who possess experience of technology & finance value streams, agile delivery processes, data driven decision making coupled with programme management capabilites of large scale multi-million-pound budgets primarily within the financial services sector. This is an exciting role, working with the senior leadership team, offering a chance to implement agile maturity & best proactive to their technology function overseeing (commercial, risk, finance and portfolio strategy/planning and reporting). Role Overview As the Head of TBM, you will: Act as a trusted partner to the CIO, overseeing performance, governance, executive reporting and operational management across the Technology Function. Work closely with Value Stream Product Owners and Centres of Excellence Leads to support requirements across Finance, Risk, People, Legal, Product and Operations. Lead governance processes for technology projects, financial management and risk, ensuring transparency, accountability and alignment with business priorities. Drive agile maturity and embed best practice across the Technology Function. Own the portfolio view of outcomes, benefits, costs and productivity to support strategic prioritisation and decision-making. Key Responsibilities Experience implementing combining technology & finance value streams (must have) Establish and lead financial management practices including budgeting, forecasting, cost control and optimised resource allocation (budget of up to 80 million circa, across tech, IT & transformation) is a must have Identify, assess and mitigate technology-related risks, promoting a proactive and continuous-improvement approach to risk management is a must have. Manage workforce planning to ensure effective allocation of skills and resources aligned to strategic technology priorities (across UK & India) is a must have. Build and maintain governance frameworks and reporting processes that support senior Technology Leaders in evidencing decisions and fulfilling responsibilities. Oversee vendor management to ensure partnerships deliver expected value and align with organisational goals. Monitor and uplift agile maturity across the Technology Function is a must have. Provide PMO capability and oversight to support transformation initiatives and the wider change portfolio. This is a high-impact leadership role with the opportunity to shape the future of a major Technology Function. You will influence governance, performance, financial stewardship and strategic delivery at the highest level.
Jan 11, 2026
Full time
Head of Technology Business Management (Value Streams) Wolverhampton or Chatham (Hybrid 3 days per week) - Competitive salary & day rates for the chosen individual which can be discussed during qualification. Our long-term trusted financial services client is hiring a Head of Technology Business Management to shape and optimise the performance, governance and delivery capability of a large, complex technology function as they continue their first in history digital transformation campaign. Our client is seeking an individual who possess experience of technology & finance value streams, agile delivery processes, data driven decision making coupled with programme management capabilites of large scale multi-million-pound budgets primarily within the financial services sector. This is an exciting role, working with the senior leadership team, offering a chance to implement agile maturity & best proactive to their technology function overseeing (commercial, risk, finance and portfolio strategy/planning and reporting). Role Overview As the Head of TBM, you will: Act as a trusted partner to the CIO, overseeing performance, governance, executive reporting and operational management across the Technology Function. Work closely with Value Stream Product Owners and Centres of Excellence Leads to support requirements across Finance, Risk, People, Legal, Product and Operations. Lead governance processes for technology projects, financial management and risk, ensuring transparency, accountability and alignment with business priorities. Drive agile maturity and embed best practice across the Technology Function. Own the portfolio view of outcomes, benefits, costs and productivity to support strategic prioritisation and decision-making. Key Responsibilities Experience implementing combining technology & finance value streams (must have) Establish and lead financial management practices including budgeting, forecasting, cost control and optimised resource allocation (budget of up to 80 million circa, across tech, IT & transformation) is a must have Identify, assess and mitigate technology-related risks, promoting a proactive and continuous-improvement approach to risk management is a must have. Manage workforce planning to ensure effective allocation of skills and resources aligned to strategic technology priorities (across UK & India) is a must have. Build and maintain governance frameworks and reporting processes that support senior Technology Leaders in evidencing decisions and fulfilling responsibilities. Oversee vendor management to ensure partnerships deliver expected value and align with organisational goals. Monitor and uplift agile maturity across the Technology Function is a must have. Provide PMO capability and oversight to support transformation initiatives and the wider change portfolio. This is a high-impact leadership role with the opportunity to shape the future of a major Technology Function. You will influence governance, performance, financial stewardship and strategic delivery at the highest level.
We are seeking an ICT Application Project Manager for a respected charity providing education, care, and employment opportunities for people with learning disabilities. With over 600 learners and residents supported by around 700 staff, the charity s ICT network and software systems are vital to ensuring safety, communication, and service excellence every day. Reporting to the Head of Information Services, the ICT Application Project Manager will oversee all data-driven projects and software development across the organisation. You will manage one direct report and coordinate external development partners, ensuring projects are delivered efficiently, securely, and within budget. The role involves maintaining supplier relationships, improving ICT service delivery, developing change management processes, and supporting Cyber Essentials compliance. The Application Project Manager will have proven experience in project and change management, software development oversight, and stakeholder engagement. You will be proficient in MS Power BI for data visualisation and reporting, experienced in building and maintaining data staging environments and implementing caching strategies to improve performance. With strong customer facing skills, you will bring leadership, analytical, and communication skills coupled with a solid understanding of GDPR and data security. A formal Project Management qualification (or equivalent experience) is desirable. A full UK driving licence and access to a vehicle is required as this role is set across three sites. This is a hybrid role, 37.5 hours a week. Dedicate Recruitment operates as a recruitment agency on behalf of permanent staff and as a recruitment business for temporary workers. In applying for this post, you agree to our T&C s, Disclaimer and Privacy Policy found on our website.
Jan 11, 2026
Full time
We are seeking an ICT Application Project Manager for a respected charity providing education, care, and employment opportunities for people with learning disabilities. With over 600 learners and residents supported by around 700 staff, the charity s ICT network and software systems are vital to ensuring safety, communication, and service excellence every day. Reporting to the Head of Information Services, the ICT Application Project Manager will oversee all data-driven projects and software development across the organisation. You will manage one direct report and coordinate external development partners, ensuring projects are delivered efficiently, securely, and within budget. The role involves maintaining supplier relationships, improving ICT service delivery, developing change management processes, and supporting Cyber Essentials compliance. The Application Project Manager will have proven experience in project and change management, software development oversight, and stakeholder engagement. You will be proficient in MS Power BI for data visualisation and reporting, experienced in building and maintaining data staging environments and implementing caching strategies to improve performance. With strong customer facing skills, you will bring leadership, analytical, and communication skills coupled with a solid understanding of GDPR and data security. A formal Project Management qualification (or equivalent experience) is desirable. A full UK driving licence and access to a vehicle is required as this role is set across three sites. This is a hybrid role, 37.5 hours a week. Dedicate Recruitment operates as a recruitment agency on behalf of permanent staff and as a recruitment business for temporary workers. In applying for this post, you agree to our T&C s, Disclaimer and Privacy Policy found on our website.
Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday night feast, a post gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role We collaborate with an unparalleled range of restaurant, grocery and retail partners, as well as many of the world's most influential consumer brands. Combined with our extensive first party customer data, this creates a powerful opportunity to build a Retail Media ecosystem that brings real value to both partners and customers through better personalisation and smarter campaign delivery. As Head of BI & Analytics - Retail Media within our Global Sales department, you'll play a key role in transforming our already significant Retail Media operation into one of the largest networks in Europe. Leading a team of data professionals, you'll collaborate closely with teams across the organisation to forecast and analyse the performance of our Retail Media suite, continuously offering recommendations to enhance our products, improve performance and support commercial growth. This is a truly global role: you'll build strong relationships with local country teams as well as central functions, influencing decision making at all levels. We're looking for someone who embodies our behaviours of Lead, Deliver and Care, brings fresh perspectives, challenges the status quo, and drives bold, innovative solutions to move our vision forward. These are some of the key components to the position: Lead, mentor and develop a team of experienced data professionals Generate insights and recommendations that drive revenue and help to build a best in class Retail Media ecosystem Leverage AI tools, data visualisations and advanced analytics methodologies to drive business impact Quickly build close relationships with senior leadership, local country teams and stakeholders across Product, Technology, Finance and Marketing Demonstrate strong project management skills, driving change management in this fast growing area of the business Communicate clearly and effectively, with an ability to influence stakeholders and suppliers Stay close to industry trends and competitor activity, and gain a deep understanding of partner behaviour and expectations What will you bring to the team? Prior experience at an e commerce, fintech or consultancy firm is preferred, ideally with a background in Retail Media Proven expertise of presenting analyses and recommendations to Executive Leadership in a fast paced, global environment Demonstrated ability in managing, mentoring and developing teams, fostering a collaborative, growth oriented team culture Strong background in AI tooling, machine learning models and advanced analytics to drive innovation in the Retail Media space. Experience of pricing/auction modelling and campaign yield optimisation is highly desirable Positive, proactive attitude with a strong work ethic; celebrate team wins, own your results, be happy to give and receive feedback. At JET, this is how we play Our teams forge connections internally and work with some of the best known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again. Fun, fast paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer first culture which enables us to stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys. Are you ready to join the team? Apply now!
Jan 11, 2026
Full time
Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday night feast, a post gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role We collaborate with an unparalleled range of restaurant, grocery and retail partners, as well as many of the world's most influential consumer brands. Combined with our extensive first party customer data, this creates a powerful opportunity to build a Retail Media ecosystem that brings real value to both partners and customers through better personalisation and smarter campaign delivery. As Head of BI & Analytics - Retail Media within our Global Sales department, you'll play a key role in transforming our already significant Retail Media operation into one of the largest networks in Europe. Leading a team of data professionals, you'll collaborate closely with teams across the organisation to forecast and analyse the performance of our Retail Media suite, continuously offering recommendations to enhance our products, improve performance and support commercial growth. This is a truly global role: you'll build strong relationships with local country teams as well as central functions, influencing decision making at all levels. We're looking for someone who embodies our behaviours of Lead, Deliver and Care, brings fresh perspectives, challenges the status quo, and drives bold, innovative solutions to move our vision forward. These are some of the key components to the position: Lead, mentor and develop a team of experienced data professionals Generate insights and recommendations that drive revenue and help to build a best in class Retail Media ecosystem Leverage AI tools, data visualisations and advanced analytics methodologies to drive business impact Quickly build close relationships with senior leadership, local country teams and stakeholders across Product, Technology, Finance and Marketing Demonstrate strong project management skills, driving change management in this fast growing area of the business Communicate clearly and effectively, with an ability to influence stakeholders and suppliers Stay close to industry trends and competitor activity, and gain a deep understanding of partner behaviour and expectations What will you bring to the team? Prior experience at an e commerce, fintech or consultancy firm is preferred, ideally with a background in Retail Media Proven expertise of presenting analyses and recommendations to Executive Leadership in a fast paced, global environment Demonstrated ability in managing, mentoring and developing teams, fostering a collaborative, growth oriented team culture Strong background in AI tooling, machine learning models and advanced analytics to drive innovation in the Retail Media space. Experience of pricing/auction modelling and campaign yield optimisation is highly desirable Positive, proactive attitude with a strong work ethic; celebrate team wins, own your results, be happy to give and receive feedback. At JET, this is how we play Our teams forge connections internally and work with some of the best known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again. Fun, fast paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer first culture which enables us to stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys. Are you ready to join the team? Apply now!
Company Description Systemiq is a system change company and certified B Corp, driving the achievement of the UN Sustainable Development Goals and the Paris Agreement on climate change. We work across five critical systems-energy, nature and food, materials and circular economy, sustainable finance, and urban transformation-to deliver real, lasting impact. We believe systems change starts with people change. That means curiosity, collaboration, and inclusion are at the heart of how we work. Since our start in 2016, we have grown to more than 300+ people working across locations in Brazil, Germany, France, Indonesia, Netherlands, UK and the US. We are a pure-play sustainability-focused company, dedicated exclusively to sustainability projects. Description About the Organisation We're supporting a mission-led climate and nature organisation within the wider Ecosystemiq network to hire a Business Development Lead. The organisation is a fast-growing tropical forest restoration scale-up operating across West Africa, focused on restoring some of the world's most biodiverse and critically threatened forest ecosystems. Founded in 2022, the organisation has already: Restored thousands of hectares of degraded land Built and managed large on-the-ground teams across multiple countries Secured long-term partnerships with major global corporates and institutional investors The model is fully vertically integrated, with in-house operations rather than outsourcing - ensuring delivery quality, data integrity, and long-term restoration at scale. The founding team brings together deep finance and commercial experience, frontier-market execution capability, and leading climate and nature expertise, creating a highly commercial organisation delivering real-world impact. The Opportunity This is a pivotal commercial role within a high-growth climate venture. As Business Development Lead, you will secure large-scale carbon removal offtake agreements with leading global companies, with individual contracts exceeding $100m in value. You'll operate at the intersection of corporate climate strategy, project finance, and large-scale ecosystem restoration, reporting directly to the Head of Partnerships and working closely with the founding team. What You'll Work On - and What You'll Build Lead strategic corporate relationships Source, build, and manage relationships with senior stakeholders across major international corporates Guide partners from initial engagement through to signed, long-term offtake agreements Manage ongoing client relationships, including senior-level reporting What you'll build: a trusted presence in a high-influence, relationship-driven climate buyer market. Drive end-to-end commercial execution Own the full sales cycle: outreach, pitching, diligence (technical and ESG), NDAs, contract negotiation, and close Prepare polished, board-level materials for senior decision-makers What you'll build: deep expertise in complex, multi-stakeholder B2B dealmaking. Help corporate buyers understand delivery models, biodiversity outcomes, social impact, and risk Support pricing and risk-allocation discussions Participate in field visits and due diligence trips to West Africa What you'll build: strong grounding in carbon markets, restoration economics, and frontier-market realities. Shape commercial and market strategy Feed market insights into pricing, positioning, and go-to-market strategy What you'll build: the skillset of a commercial builder shaping how a high-impact climate venture scales globally. Ultimately, your work will help channel capital into restoring forests, regenerating ecosystems, and supporting livelihoods across West Africa. Requirements Must have Minimum 5 years' total work experience Background in management consulting or investment banking, with strong analytical skills and executive-level communication Experience in complex business development, partnerships, or multi-stakeholder commercial roles Comfort operating in a lean, fast-moving, entrepreneurial environment Full right to work in the UK (no visa sponsorship available). Nice to have Experience in climate, carbon markets, sustainability, renewables, or commodities Exposure to emerging or frontier markets Willingness to travel periodically within West Africa Low-ego, collaborative, and mission-driven Highly autonomous and proactive Comfortable with ambiguity and rapid scale-up environments Competitive salary, benefits, and equity (stock options) A central role in a high-calibre, low-churn team Ownership of strategic relationships with leading global climate buyers Diversity & Inclusion At Systemiq, we believe that diversity and inclusion are crucial to system change and our mission. We are committed to: Embedding diverse and inclusive practices in all aspects of our work, including recruitment, performance management, and people processes and policies. Providing a supportive environment where everyone can be themselves and perform at their best, regardless of background, personality, gender, sexual orientation, race, mental health, religion, or other characteristics. Supporting our people through all life stages, accommodating personal priorities, and promoting a sustainable approach to work and life. Reward and Recognition The remuneration and benefits package will reflect the successful candidate's experience and expertise. Interested in building your career at Systemiq? Get future opportunities sent straight to your email.
Jan 11, 2026
Full time
Company Description Systemiq is a system change company and certified B Corp, driving the achievement of the UN Sustainable Development Goals and the Paris Agreement on climate change. We work across five critical systems-energy, nature and food, materials and circular economy, sustainable finance, and urban transformation-to deliver real, lasting impact. We believe systems change starts with people change. That means curiosity, collaboration, and inclusion are at the heart of how we work. Since our start in 2016, we have grown to more than 300+ people working across locations in Brazil, Germany, France, Indonesia, Netherlands, UK and the US. We are a pure-play sustainability-focused company, dedicated exclusively to sustainability projects. Description About the Organisation We're supporting a mission-led climate and nature organisation within the wider Ecosystemiq network to hire a Business Development Lead. The organisation is a fast-growing tropical forest restoration scale-up operating across West Africa, focused on restoring some of the world's most biodiverse and critically threatened forest ecosystems. Founded in 2022, the organisation has already: Restored thousands of hectares of degraded land Built and managed large on-the-ground teams across multiple countries Secured long-term partnerships with major global corporates and institutional investors The model is fully vertically integrated, with in-house operations rather than outsourcing - ensuring delivery quality, data integrity, and long-term restoration at scale. The founding team brings together deep finance and commercial experience, frontier-market execution capability, and leading climate and nature expertise, creating a highly commercial organisation delivering real-world impact. The Opportunity This is a pivotal commercial role within a high-growth climate venture. As Business Development Lead, you will secure large-scale carbon removal offtake agreements with leading global companies, with individual contracts exceeding $100m in value. You'll operate at the intersection of corporate climate strategy, project finance, and large-scale ecosystem restoration, reporting directly to the Head of Partnerships and working closely with the founding team. What You'll Work On - and What You'll Build Lead strategic corporate relationships Source, build, and manage relationships with senior stakeholders across major international corporates Guide partners from initial engagement through to signed, long-term offtake agreements Manage ongoing client relationships, including senior-level reporting What you'll build: a trusted presence in a high-influence, relationship-driven climate buyer market. Drive end-to-end commercial execution Own the full sales cycle: outreach, pitching, diligence (technical and ESG), NDAs, contract negotiation, and close Prepare polished, board-level materials for senior decision-makers What you'll build: deep expertise in complex, multi-stakeholder B2B dealmaking. Help corporate buyers understand delivery models, biodiversity outcomes, social impact, and risk Support pricing and risk-allocation discussions Participate in field visits and due diligence trips to West Africa What you'll build: strong grounding in carbon markets, restoration economics, and frontier-market realities. Shape commercial and market strategy Feed market insights into pricing, positioning, and go-to-market strategy What you'll build: the skillset of a commercial builder shaping how a high-impact climate venture scales globally. Ultimately, your work will help channel capital into restoring forests, regenerating ecosystems, and supporting livelihoods across West Africa. Requirements Must have Minimum 5 years' total work experience Background in management consulting or investment banking, with strong analytical skills and executive-level communication Experience in complex business development, partnerships, or multi-stakeholder commercial roles Comfort operating in a lean, fast-moving, entrepreneurial environment Full right to work in the UK (no visa sponsorship available). Nice to have Experience in climate, carbon markets, sustainability, renewables, or commodities Exposure to emerging or frontier markets Willingness to travel periodically within West Africa Low-ego, collaborative, and mission-driven Highly autonomous and proactive Comfortable with ambiguity and rapid scale-up environments Competitive salary, benefits, and equity (stock options) A central role in a high-calibre, low-churn team Ownership of strategic relationships with leading global climate buyers Diversity & Inclusion At Systemiq, we believe that diversity and inclusion are crucial to system change and our mission. We are committed to: Embedding diverse and inclusive practices in all aspects of our work, including recruitment, performance management, and people processes and policies. Providing a supportive environment where everyone can be themselves and perform at their best, regardless of background, personality, gender, sexual orientation, race, mental health, religion, or other characteristics. Supporting our people through all life stages, accommodating personal priorities, and promoting a sustainable approach to work and life. Reward and Recognition The remuneration and benefits package will reflect the successful candidate's experience and expertise. Interested in building your career at Systemiq? Get future opportunities sent straight to your email.
Construction Manager (Overhead Lines bias) Location: Glasgow / Lothian and Borders, Strathclyde, Dumfries and Galloway, Fife, Central belt etc. Salary up to £66,600 per year, with a strong benefits package, excellent overtime opportunities available (further details below) and our excellent pension scheme, where we ll double match your contribution up to a company contribution of 10%. There is also clear paths of further career progression/development. 37-hour basic week Full Time / Permanent Flexible /Hybrid options Additional salary enhancements: Excellent Overtime opportunities (subject to project and location) (Saturday x1.5 hrs, Sunday x2 hrs). Business miles paid at £0.45/m up to 10,000 miles, £0.25p thereafter Further education opportunities: CIOB / MCIOB chartership programmes. Help us create a better future, quicker At Scottish Power we know that our people are our strongest asset, so we re always looking for individuals whose energy, intelligence and passion can help us reach our goals. At the heart of all business visions and activities are the people whose individual efforts and performance make it happen. We encourage our people to be proud of where they work, to share their ideas and to own their careers. We promote a safe working environment and push people to shape and progress their careers so that we grow our talent within the company. Role The Construction Manager has a key role in the Strategic Projects business, responsible for managing Construction Team resources and outputs during Development, Procurement, Delivery and Closure for Strategic OHL Projects. The Construction Manager will be responsible for the: Leading the construction aspects during development, procurement (prequalification /tendering) and delivery of the projects, scopes from concept phase to closure phase, within the EPC model in line with CAPEX, for Strategic OHL projects. Directing the management and delivery, as the assigned client representative to ensure regulatory compliance with Health and Safety Law, Construction Design and Management regulations 2015 and Environmental Legislation. Managing of all Environmental & Sustainability regulatory requirements that are planned and managed through the supply chain striving towards SP Energy Networks & Iberdrola net zero targets. Supporting the commercial management and administration of OHL Works packages to control CAPEX risk in line with Contractual Terms and Conditions with external stakeholders. Manage all Construction outputs in line with programmed milestones. Monitor all external stakeholders in line with National Standards and Specifications during the delivery outputs of approved designs. Manage and monitor interfaces for all supply, civil, electrical, cable & OHL packages to ensure all Health & Safety and Operation & Maintenance of the built environment is recorded, validated, and stored for future design & maintenance use. Responsible for line management, development and strengthening of the onsite construction management team through performance management, coaching and mentoring of Site Management in conjunction with development of trainee Site managers associated with HR Processes and procedures. Lead and monitor all Stakeholders Quality Management systems to ensure compliance with contract budget to increase the whole life asset whilst reducing OPEX. What you will bring OHL Strong knowledge and experience in construction and commissioning of overhead lines; monitoring and inspecting construction activities such as access development, foundation installation, tower assembly and erection (wood pole and towers), wiring, re-insulation, re-spacering, re-conductoring, tower painting and reinstatement works within the confines of SPT existing and or new assets. Strong leadership & planning skills combined with suitable experience in Contract Management, including the control and agreement of variations and claims. Strong effective awareness of the management of NEC / FIDIC Conditions of Contract. Proven ability to manage on several projects within a team including all external stakeholders, multi-disciplined teams, and contractors. Knowledge of specification, design, maintenance, construction, and commissioning works within the confines of SPT existing and or new assets. Lead the management and delivery, as Client Representative to ensure regulatory compliance with Health and Safety Law, CDM regulations 2015 and Environmental Legislation. Minimum Requirements Preferred relevant Engineering Degree or equivalent experience in the Construction Management field associated with the role for the Power Sector. Experience of working as Construction or Site Manager for 132kV or above OHL works. Excellent IT skills. Full UK driving licence Current five-day SMSTS qualification What s in it for you? As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it s the little things we do in life that make a big difference. From helping you look after your family s wellbeing, save for your future and take personal steps for climate action our benefits are designed to help you do just that - so that you have everything you need to take care of your world today and tomorrow. That s why our benefits include: 36 days annual leave Holiday purchase perfect your work/life balance with extra annual leave Share Incentive Plan and Sharesave Scheme Payroll giving and charity matched funding Technology Vouchers save more and spread the cost of your technology purposes Count us in pledge to reduce carbon emissions and help fight climate change Electric Vehicle Schemes to help you transition to green/clean driving Cycle to Work scheme and public transport season ticket loans Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments Life Assurance (4x salary) Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more Why SP Energy Networks SP Energy Networks is part of the Iberdrola Group, one of the world s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the Northwest of England. We operate over 4000km of cables and lines that make-up the transmission network connecting infrastructure like wind farms into the electricity system. It s a role that puts us right at the heart of Scotland s ambition to be Net Zero by 2044. And we re taking it very seriously. We re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to the careers team.
Jan 11, 2026
Full time
Construction Manager (Overhead Lines bias) Location: Glasgow / Lothian and Borders, Strathclyde, Dumfries and Galloway, Fife, Central belt etc. Salary up to £66,600 per year, with a strong benefits package, excellent overtime opportunities available (further details below) and our excellent pension scheme, where we ll double match your contribution up to a company contribution of 10%. There is also clear paths of further career progression/development. 37-hour basic week Full Time / Permanent Flexible /Hybrid options Additional salary enhancements: Excellent Overtime opportunities (subject to project and location) (Saturday x1.5 hrs, Sunday x2 hrs). Business miles paid at £0.45/m up to 10,000 miles, £0.25p thereafter Further education opportunities: CIOB / MCIOB chartership programmes. Help us create a better future, quicker At Scottish Power we know that our people are our strongest asset, so we re always looking for individuals whose energy, intelligence and passion can help us reach our goals. At the heart of all business visions and activities are the people whose individual efforts and performance make it happen. We encourage our people to be proud of where they work, to share their ideas and to own their careers. We promote a safe working environment and push people to shape and progress their careers so that we grow our talent within the company. Role The Construction Manager has a key role in the Strategic Projects business, responsible for managing Construction Team resources and outputs during Development, Procurement, Delivery and Closure for Strategic OHL Projects. The Construction Manager will be responsible for the: Leading the construction aspects during development, procurement (prequalification /tendering) and delivery of the projects, scopes from concept phase to closure phase, within the EPC model in line with CAPEX, for Strategic OHL projects. Directing the management and delivery, as the assigned client representative to ensure regulatory compliance with Health and Safety Law, Construction Design and Management regulations 2015 and Environmental Legislation. Managing of all Environmental & Sustainability regulatory requirements that are planned and managed through the supply chain striving towards SP Energy Networks & Iberdrola net zero targets. Supporting the commercial management and administration of OHL Works packages to control CAPEX risk in line with Contractual Terms and Conditions with external stakeholders. Manage all Construction outputs in line with programmed milestones. Monitor all external stakeholders in line with National Standards and Specifications during the delivery outputs of approved designs. Manage and monitor interfaces for all supply, civil, electrical, cable & OHL packages to ensure all Health & Safety and Operation & Maintenance of the built environment is recorded, validated, and stored for future design & maintenance use. Responsible for line management, development and strengthening of the onsite construction management team through performance management, coaching and mentoring of Site Management in conjunction with development of trainee Site managers associated with HR Processes and procedures. Lead and monitor all Stakeholders Quality Management systems to ensure compliance with contract budget to increase the whole life asset whilst reducing OPEX. What you will bring OHL Strong knowledge and experience in construction and commissioning of overhead lines; monitoring and inspecting construction activities such as access development, foundation installation, tower assembly and erection (wood pole and towers), wiring, re-insulation, re-spacering, re-conductoring, tower painting and reinstatement works within the confines of SPT existing and or new assets. Strong leadership & planning skills combined with suitable experience in Contract Management, including the control and agreement of variations and claims. Strong effective awareness of the management of NEC / FIDIC Conditions of Contract. Proven ability to manage on several projects within a team including all external stakeholders, multi-disciplined teams, and contractors. Knowledge of specification, design, maintenance, construction, and commissioning works within the confines of SPT existing and or new assets. Lead the management and delivery, as Client Representative to ensure regulatory compliance with Health and Safety Law, CDM regulations 2015 and Environmental Legislation. Minimum Requirements Preferred relevant Engineering Degree or equivalent experience in the Construction Management field associated with the role for the Power Sector. Experience of working as Construction or Site Manager for 132kV or above OHL works. Excellent IT skills. Full UK driving licence Current five-day SMSTS qualification What s in it for you? As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it s the little things we do in life that make a big difference. From helping you look after your family s wellbeing, save for your future and take personal steps for climate action our benefits are designed to help you do just that - so that you have everything you need to take care of your world today and tomorrow. That s why our benefits include: 36 days annual leave Holiday purchase perfect your work/life balance with extra annual leave Share Incentive Plan and Sharesave Scheme Payroll giving and charity matched funding Technology Vouchers save more and spread the cost of your technology purposes Count us in pledge to reduce carbon emissions and help fight climate change Electric Vehicle Schemes to help you transition to green/clean driving Cycle to Work scheme and public transport season ticket loans Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments Life Assurance (4x salary) Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more Why SP Energy Networks SP Energy Networks is part of the Iberdrola Group, one of the world s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the Northwest of England. We operate over 4000km of cables and lines that make-up the transmission network connecting infrastructure like wind farms into the electricity system. It s a role that puts us right at the heart of Scotland s ambition to be Net Zero by 2044. And we re taking it very seriously. We re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to the careers team.
Schroders Private Markets Media Relations Lead London, United Kingdom Job Description Private Markets Media Relations Lead Who we're looking for We are seeking an experienced and proactive Private Markets Media Relations Lead to shape and deliver the media relations strategy for Schroders Capital's private markets business. This high-impact, strategic role will require you to develop, implement and oversee a focused programme of external communications for our priority asset classes - including real estate, private equity, private debt, and infrastructure - ensuring that our reputation is enhanced and our profile is raised across key markets. You will serve as the dedicated media relations expert for private markets, forging strong relationships with senior internal stakeholders and the media. Acting as a trusted adviser, you will coordinate messaging, develop compelling narratives and work with our UK based media agency, as well as our Comms leads in the regions who have oversight of our international agency network. Your ability to deliver clear and effective media strategies will support the achievement of Schroders Capital's goals across a global audience. This is an outstanding opportunity to apply your expertise in media relations to a critical and visible area of our business, where you can play a pivotal role in supporting Schroders Capital's continued growth and reputation within private markets. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre and we have everything we need to work flexibly. The team You'll be part of both the central Media Relations team and the Schroders Capital Marketing function, reporting to the Schroders UK-based Head of Media Relations and working with Comms representatives across the Group. You will have a manager-level direct report. What you'll do Formulate and oversee the execution of Schroders Capital's private markets media relations strategy across our priority asset classes: real estate; private equity; private debt; and infrastructure Shape and support the delivery of Schroders Capital's private markets strategy at a global level by liaising closely with our Schroders Capital marketing lead, content leaders, international agency network, regional communications leaders and key internal stakeholders Seamlessly integrate across both the central Media Relations team and the Schroders Capital Marketing function to ensure synchronisation and exceptional delivery for all stakeholders Manage our principal private markets focused PR agencies; set objectives, strategy and KPIs and ensuring agency is focused on brief Identify relevant media opportunities and outlets in new growth areas, such as industry podcasts Act as a trusted adviser within Schroders Capital and across the broader Schroders Group when required Build and strengthen relationships both with Schroders Capital's senior internal stakeholders and key media publications Be continuously aware of potential reputational issues or challenges that may require comms planning and support across not only Schroders Capital but the broader group Draft, edit and collaborate with senior stakeholders spanning investment teams, business leaders, distribution, compliance and legal to prepare press materials Support internal reporting and audit requirements, with a particular focus on demonstrating the value of PR being delivered The knowledge, experience and qualifications you need At least 8-10 years of media relations experience, preferably in-house for a period, with specific knowledge of private markets Experience managing PR agencies, setting objectives, strategy and KPIs and ensuring agency is focused on brief Ability to identify news hooks and media angles Fantastic press contacts in the private markets space and willingness to regularly network and build contact book Passionate about news, asset management and business; plugged into the daily business and investment news cycle Keen eye for detail and laser-sharp focus on accuracy Strong writing and analytical skills Excellent communications skills and ability to liaise with a broad cross-section of stakeholders We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 886 Job Category Communications Posting Date 12/17/2025, 09:33 AM Locations 1 London Wall Place, London, EC2Y 5AU, GB
Jan 11, 2026
Full time
Schroders Private Markets Media Relations Lead London, United Kingdom Job Description Private Markets Media Relations Lead Who we're looking for We are seeking an experienced and proactive Private Markets Media Relations Lead to shape and deliver the media relations strategy for Schroders Capital's private markets business. This high-impact, strategic role will require you to develop, implement and oversee a focused programme of external communications for our priority asset classes - including real estate, private equity, private debt, and infrastructure - ensuring that our reputation is enhanced and our profile is raised across key markets. You will serve as the dedicated media relations expert for private markets, forging strong relationships with senior internal stakeholders and the media. Acting as a trusted adviser, you will coordinate messaging, develop compelling narratives and work with our UK based media agency, as well as our Comms leads in the regions who have oversight of our international agency network. Your ability to deliver clear and effective media strategies will support the achievement of Schroders Capital's goals across a global audience. This is an outstanding opportunity to apply your expertise in media relations to a critical and visible area of our business, where you can play a pivotal role in supporting Schroders Capital's continued growth and reputation within private markets. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre and we have everything we need to work flexibly. The team You'll be part of both the central Media Relations team and the Schroders Capital Marketing function, reporting to the Schroders UK-based Head of Media Relations and working with Comms representatives across the Group. You will have a manager-level direct report. What you'll do Formulate and oversee the execution of Schroders Capital's private markets media relations strategy across our priority asset classes: real estate; private equity; private debt; and infrastructure Shape and support the delivery of Schroders Capital's private markets strategy at a global level by liaising closely with our Schroders Capital marketing lead, content leaders, international agency network, regional communications leaders and key internal stakeholders Seamlessly integrate across both the central Media Relations team and the Schroders Capital Marketing function to ensure synchronisation and exceptional delivery for all stakeholders Manage our principal private markets focused PR agencies; set objectives, strategy and KPIs and ensuring agency is focused on brief Identify relevant media opportunities and outlets in new growth areas, such as industry podcasts Act as a trusted adviser within Schroders Capital and across the broader Schroders Group when required Build and strengthen relationships both with Schroders Capital's senior internal stakeholders and key media publications Be continuously aware of potential reputational issues or challenges that may require comms planning and support across not only Schroders Capital but the broader group Draft, edit and collaborate with senior stakeholders spanning investment teams, business leaders, distribution, compliance and legal to prepare press materials Support internal reporting and audit requirements, with a particular focus on demonstrating the value of PR being delivered The knowledge, experience and qualifications you need At least 8-10 years of media relations experience, preferably in-house for a period, with specific knowledge of private markets Experience managing PR agencies, setting objectives, strategy and KPIs and ensuring agency is focused on brief Ability to identify news hooks and media angles Fantastic press contacts in the private markets space and willingness to regularly network and build contact book Passionate about news, asset management and business; plugged into the daily business and investment news cycle Keen eye for detail and laser-sharp focus on accuracy Strong writing and analytical skills Excellent communications skills and ability to liaise with a broad cross-section of stakeholders We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 886 Job Category Communications Posting Date 12/17/2025, 09:33 AM Locations 1 London Wall Place, London, EC2Y 5AU, GB
