Distribusion is the world's leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail, and ferry operators in 70+ countries with the biggest online retailers, including Google Maps and We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by leading venture capital investors including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding, we are ready to push beyond. As we expand our operations and offerings across Europe, we are looking for a Senior Business Development to lead our business initiatives in the UK & Ireland, focusing on acquiring and onboarding new bus and ferry partners in Italy, as well as managing relationships with the carriers and retailers in the region. What you will do: Own the market P&L, build the market strategy and execute against the Business Plan. Lead the go-to-market strategy for which carriers and retailers we should partner with. Own the hunting and farming of these accounts. Grow and develop Distribusion's global network of bus, rail, ferry and public transport operators across the region. Own end-to-end sales process: prospecting, lead generation, pitching, CRM maintenance, etc. Be proactive and do whatever it takes to get new carriers on our platform. Develop our Carrier portfolio and continue to expand our business across the UK & Ireland. Support cross-selling of an expanding suite of products and services into the transport operators (White-Labels, BI tools, Mobile Booking Solutions, etc.). Drive sales and revenue growth by securing high-impact partnerships that align with Distribusion's strategic goals. Collaborate with internal teams, BizDev, Integrations, Product, and Finance, to develop tailored solutions and successfully onboard partners to our platform. Workplace: This role is remote, sitting in London, reporting into our commercial team and working with global stakeholders. Who you are: 5+ years of business development experience or Management Consulting, ideally at a high-growth company (experience in technology/software company, travel agency, transportation, and logistics industry is an advantage but not a must) Track record of sales and partner management experience at a high-growth company, with a track record of achieving and exceeding goals. Capacity to meet multiple objectives in an entrepreneurial and fast-paced environment with minimal guidance. Excellent negotiation, communication, and interpersonal skills You are fluent in English (spoken and written). You have some international exposure working with global teams at a high-performance job. You are driven, ambitious, and willing to get hands-on in shaping the future of ground transportation travel. What you can expect: You will join a fast-paced travel tech company and take on a rapidly growing industry. You will take on ownership and responsibility from day one and have a direct impact on the success of the company. We value agility! We're constantly updating our tech stack and offering the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions. You will work with global companies. Our product attracts the biggest names in travel technology, such as Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF. As part of the management team, you will shape our strategy and organisation beyond your area of responsibility. You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support and challenge you every day! We offer flexible and remote working conditions, relocation opportunities, and career growth in a small and developing company. Our hiring process for this role: Your Talent Partner (TP) and point of contact is Paul Davies, and your Hiring Manager (HM) is Robert Powell. For any queries, please reach out to your Talent Partner at
Feb 04, 2026
Full time
Distribusion is the world's leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail, and ferry operators in 70+ countries with the biggest online retailers, including Google Maps and We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by leading venture capital investors including TQ Ventures, Lightrock, Creandum, and Northzone, and are headquartered in Berlin, Germany. Following our recent $80m Series C funding, we are ready to push beyond. As we expand our operations and offerings across Europe, we are looking for a Senior Business Development to lead our business initiatives in the UK & Ireland, focusing on acquiring and onboarding new bus and ferry partners in Italy, as well as managing relationships with the carriers and retailers in the region. What you will do: Own the market P&L, build the market strategy and execute against the Business Plan. Lead the go-to-market strategy for which carriers and retailers we should partner with. Own the hunting and farming of these accounts. Grow and develop Distribusion's global network of bus, rail, ferry and public transport operators across the region. Own end-to-end sales process: prospecting, lead generation, pitching, CRM maintenance, etc. Be proactive and do whatever it takes to get new carriers on our platform. Develop our Carrier portfolio and continue to expand our business across the UK & Ireland. Support cross-selling of an expanding suite of products and services into the transport operators (White-Labels, BI tools, Mobile Booking Solutions, etc.). Drive sales and revenue growth by securing high-impact partnerships that align with Distribusion's strategic goals. Collaborate with internal teams, BizDev, Integrations, Product, and Finance, to develop tailored solutions and successfully onboard partners to our platform. Workplace: This role is remote, sitting in London, reporting into our commercial team and working with global stakeholders. Who you are: 5+ years of business development experience or Management Consulting, ideally at a high-growth company (experience in technology/software company, travel agency, transportation, and logistics industry is an advantage but not a must) Track record of sales and partner management experience at a high-growth company, with a track record of achieving and exceeding goals. Capacity to meet multiple objectives in an entrepreneurial and fast-paced environment with minimal guidance. Excellent negotiation, communication, and interpersonal skills You are fluent in English (spoken and written). You have some international exposure working with global teams at a high-performance job. You are driven, ambitious, and willing to get hands-on in shaping the future of ground transportation travel. What you can expect: You will join a fast-paced travel tech company and take on a rapidly growing industry. You will take on ownership and responsibility from day one and have a direct impact on the success of the company. We value agility! We're constantly updating our tech stack and offering the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions. You will work with global companies. Our product attracts the biggest names in travel technology, such as Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF. As part of the management team, you will shape our strategy and organisation beyond your area of responsibility. You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support and challenge you every day! We offer flexible and remote working conditions, relocation opportunities, and career growth in a small and developing company. Our hiring process for this role: Your Talent Partner (TP) and point of contact is Paul Davies, and your Hiring Manager (HM) is Robert Powell. For any queries, please reach out to your Talent Partner at
Eden Brown Synergy are working with a Charity based in Camberley, North West Surrey, who are looking for an Assistant Management Accountant on a permanent contract. The role is part time (30 hours per week) over 5 days. The Charity offers hybrid working of 3 days a week in the office (Tuesday, Wednesday &Thursday) with Monday & Friday working from home. The salary for 30 hours per week is 27,200 per annum. Job Purpose: To support the Head of Finance in delivering accurate and timely financial information, including monthly management accounts, budget monitoring, and financial analysis. The role also plays a key part in maintaining financial integrity through effective data management and reconciliation between Sage accounting software and eTapestry donor management system, ensuring that income from donations, grants, and fundraising activities are accurately recorded and aligned across platforms. This position contributes directly to the charity's financial transparency and supports its mission by enabling informed decision-making and robust financial stewardship. Key Responsibilities & Tasks 60% - Core Management Accountin g Support the Head of Finance with preparation of monthly management accounts Maintain and reconcile general ledger accounts, including preparation and posting of accruals, prepayments, deferred income, and completion of bank reconciliations Administer credit card processes, including accurate coding, timely posting to the general ledger and user accounts Oversee the fixed asset register and ensure accurate depreciation schedules Record and report gifts in kind, ensuring appropriate valuation and supporting documentation is maintained Contribute to the development of annual budgets and rolling forecasts Coordinate payroll and pension administration, ensuring accurate records and timely liaison with external providers 40% - Sage, eTapestry & Bank Reconciliation Perform regular reconciliation of income between the bank statement, Sage and eTapestry, ensuring donations are accurately recorded and coded Resolve discrepancies between systems and maintain clear documentation of reconciliation processes Collaborate closely with the fundraising team to ensure accurate allocation of income and verify that Gift Aid selections are correctly applied to support valid claims Contribute to the integration and automation of data flows between Sage and eTapestry Ensure compliance with financial controls and audit requirements related to income and banking Essential experience, skills & knowledge: Experience supporting the production of monthly management accounts, including accruals, prepayments, and journal postings Competence in performing bank reconciliations and maintaining accurate financial records Understanding of budget monitoring and variance analysis Familiarity with Sage or similar accounting systems Strong Excel skills, including use of formulas and pivot tables High attention to detail and accuracy in financial data entry and reporting Ability to manage workload to meet deadlines, particularly during month-end and reporting cycles Good communication skills, with the ability to work collaboratively across teams Desirable criteria: AAT level 2-3 Experience of using CRM systems and specifically, eTapestry Proficiency in developing and implementing system automations Experience of working in a charity environment Understanding of Gift Aid data requirements Please only apply for this role if you have all the skills, knowledge and experience as mentioned above. As the role is to start ASAP please only apply if you are available on no more than a month's notice. Thank you Charlotte Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Feb 03, 2026
Full time
Eden Brown Synergy are working with a Charity based in Camberley, North West Surrey, who are looking for an Assistant Management Accountant on a permanent contract. The role is part time (30 hours per week) over 5 days. The Charity offers hybrid working of 3 days a week in the office (Tuesday, Wednesday &Thursday) with Monday & Friday working from home. The salary for 30 hours per week is 27,200 per annum. Job Purpose: To support the Head of Finance in delivering accurate and timely financial information, including monthly management accounts, budget monitoring, and financial analysis. The role also plays a key part in maintaining financial integrity through effective data management and reconciliation between Sage accounting software and eTapestry donor management system, ensuring that income from donations, grants, and fundraising activities are accurately recorded and aligned across platforms. This position contributes directly to the charity's financial transparency and supports its mission by enabling informed decision-making and robust financial stewardship. Key Responsibilities & Tasks 60% - Core Management Accountin g Support the Head of Finance with preparation of monthly management accounts Maintain and reconcile general ledger accounts, including preparation and posting of accruals, prepayments, deferred income, and completion of bank reconciliations Administer credit card processes, including accurate coding, timely posting to the general ledger and user accounts Oversee the fixed asset register and ensure accurate depreciation schedules Record and report gifts in kind, ensuring appropriate valuation and supporting documentation is maintained Contribute to the development of annual budgets and rolling forecasts Coordinate payroll and pension administration, ensuring accurate records and timely liaison with external providers 40% - Sage, eTapestry & Bank Reconciliation Perform regular reconciliation of income between the bank statement, Sage and eTapestry, ensuring donations are accurately recorded and coded Resolve discrepancies between systems and maintain clear documentation of reconciliation processes Collaborate closely with the fundraising team to ensure accurate allocation of income and verify that Gift Aid selections are correctly applied to support valid claims Contribute to the integration and automation of data flows between Sage and eTapestry Ensure compliance with financial controls and audit requirements related to income and banking Essential experience, skills & knowledge: Experience supporting the production of monthly management accounts, including accruals, prepayments, and journal postings Competence in performing bank reconciliations and maintaining accurate financial records Understanding of budget monitoring and variance analysis Familiarity with Sage or similar accounting systems Strong Excel skills, including use of formulas and pivot tables High attention to detail and accuracy in financial data entry and reporting Ability to manage workload to meet deadlines, particularly during month-end and reporting cycles Good communication skills, with the ability to work collaboratively across teams Desirable criteria: AAT level 2-3 Experience of using CRM systems and specifically, eTapestry Proficiency in developing and implementing system automations Experience of working in a charity environment Understanding of Gift Aid data requirements Please only apply for this role if you have all the skills, knowledge and experience as mentioned above. As the role is to start ASAP please only apply if you are available on no more than a month's notice. Thank you Charlotte Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
We are working for an award-winning Global organisation and leading provider of comprehensive HR & payroll solutions who are looking for a Business Development Partner - Payroll Software for their payroll services team. Dedicated to helping small and medium-sized businesses (SMEs) streamline their HR & payroll processes, ensure compliance, and save time; this innovative SaaS business have designed a system to meet the unique needs of growing companies, offering a seamless, reliable, and cost-effective solution. This is a fully office-based role in Manchester City Centre in a modern office with a free gym onsite and close to the main transport network. While office-based, you'll be out meeting with prospect clients regularly and can get a company car. Role Overview They are seeking a dynamic and results-driven Business Development Partner - Payroll with a specialisation in payroll services to join a team established in April this year. Having initial success leveraging their existing client-base, in this role, you will be responsible for driving the growth of our payroll services division by acquiring new clients. You'll require strong sales acumen to identify prospects and nurture new relationships, while utilising payroll knowledge to be able to understand and assess their unique payroll challenges, resulting in promoting tailored solutions that meet their specific needs. This is a critical position for the payroll team with the prospect of significant financial reward if successful with uncapped commission and an OTE of 150K. As a Business Development Partner you will: Proactively target and engage SME clients to drive adoption of their payroll solutions Convert high-quality inbound leads into loyal payroll software customers Uncover client pain points through deep needs analysis and deliver tailored payroll solutions Build lasting relationships with SME decision-makers to fuel long-term growth Deliver compelling, hands-on demos that showcase the simplicity and power of our payroll software Meet face-to-face with clients to strengthen trust and close deals Partner with marketing to craft high-impact sales content and campaigns Stay ahead of market trends and competitor moves to sharpen sales strategies Report regularly on pipeline, performance, and revenue forecasts to senior leadership To be considered for this role, you'll need to have proven experience within business development or sales, and require knowledge of payroll software services: Proven track record in sales or business development, and experience with payroll software services Success selling to SMEs with deep insight into their unique needs and growth potential Exceptional communicator and negotiator with standout presentation skills Skilled at building instant rapport and lasting client trust Highly organised multitasker with strong time management abilities Driven, proactive, and passionate about empowering business success Confident user of CRM systems and sales tools How you'll benefit as a Business Development Partner : 40,000- 50,000 base DOE + uncapped commission, with OTE of 150K Company car or car allowance Uncapped monthly commission structure Daily, weekly, and monthly performance incentives Profit share scheme 25 days' holiday plus bank holidays Birthday day off Pension plan and life insurance Access to an Employee Assistance Programme INDMANS 48797KAR5 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Feb 03, 2026
Full time
We are working for an award-winning Global organisation and leading provider of comprehensive HR & payroll solutions who are looking for a Business Development Partner - Payroll Software for their payroll services team. Dedicated to helping small and medium-sized businesses (SMEs) streamline their HR & payroll processes, ensure compliance, and save time; this innovative SaaS business have designed a system to meet the unique needs of growing companies, offering a seamless, reliable, and cost-effective solution. This is a fully office-based role in Manchester City Centre in a modern office with a free gym onsite and close to the main transport network. While office-based, you'll be out meeting with prospect clients regularly and can get a company car. Role Overview They are seeking a dynamic and results-driven Business Development Partner - Payroll with a specialisation in payroll services to join a team established in April this year. Having initial success leveraging their existing client-base, in this role, you will be responsible for driving the growth of our payroll services division by acquiring new clients. You'll require strong sales acumen to identify prospects and nurture new relationships, while utilising payroll knowledge to be able to understand and assess their unique payroll challenges, resulting in promoting tailored solutions that meet their specific needs. This is a critical position for the payroll team with the prospect of significant financial reward if successful with uncapped commission and an OTE of 150K. As a Business Development Partner you will: Proactively target and engage SME clients to drive adoption of their payroll solutions Convert high-quality inbound leads into loyal payroll software customers Uncover client pain points through deep needs analysis and deliver tailored payroll solutions Build lasting relationships with SME decision-makers to fuel long-term growth Deliver compelling, hands-on demos that showcase the simplicity and power of our payroll software Meet face-to-face with clients to strengthen trust and close deals Partner with marketing to craft high-impact sales content and campaigns Stay ahead of market trends and competitor moves to sharpen sales strategies Report regularly on pipeline, performance, and revenue forecasts to senior leadership To be considered for this role, you'll need to have proven experience within business development or sales, and require knowledge of payroll software services: Proven track record in sales or business development, and experience with payroll software services Success selling to SMEs with deep insight into their unique needs and growth potential Exceptional communicator and negotiator with standout presentation skills Skilled at building instant rapport and lasting client trust Highly organised multitasker with strong time management abilities Driven, proactive, and passionate about empowering business success Confident user of CRM systems and sales tools How you'll benefit as a Business Development Partner : 40,000- 50,000 base DOE + uncapped commission, with OTE of 150K Company car or car allowance Uncapped monthly commission structure Daily, weekly, and monthly performance incentives Profit share scheme 25 days' holiday plus bank holidays Birthday day off Pension plan and life insurance Access to an Employee Assistance Programme INDMANS 48797KAR5 Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Salary: circa £60,000 per annum Benefits: Generous benefits package including company car or car allowance (inc business mileage) Bonus: Generous discretionary performance bonus About Arrow Arrow has grown since 1986 to become a industry specialist providing security to customers nationwide and offering a solution focussed service. Having almost doubled our revenue in the last 4 years and now employing 120 colleagues across 7 regional locations, Arrow are one of the UK's leading providers of industrial/commercial door and entry solutions. Our wide product range includes commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi speed doors, traffic doors, fire doors, fire shutters/smoke curtains and other types of automatic gates and barriers. Role Overview We are seeking a hands-on, operationally focused Head of Service Delivery who will be a vital member of the senior leadership team, to lead and develop our service, maintenance, and repair operations across a designated region. As a customer-first business, we prioritise delivering exceptional service at every touchpoint. Reporting to the Managing Director, this broad leadership role is suited to someone who thrives in a fast-paced SME environment and is comfortable operating across both strategic planning and day-to-day operational execution. You'll be responsible for managing a team of Field Service Engineers and regional support staff, ensuring consistent delivery of high-quality, safe, and cost-effective services that not only meet but exceed customer expectations. The successful candidate will help drive business performance and continuous improvement. You must be a proactive leader who leads by example, demonstrating a strong commitment to operational excellence and putting customer experience at the heart of everything you do. This role will be focused on driving improvements in key service outcomes from an operational perspective, such as response time, job turnaround, and repair effectiveness, playing a central role in shaping and enhancing how these are delivered. Key Responsibilities Forecasting: Accurately forecast workload, resourcing needs, regional performance, and budget requirements to support effective planning and strategic decision-making. Budget Management: Manage regional service budgets including labour, travel, and materials to ensure financial targets are met and contribute to overall business performance. Customer Engagement: Act as the key regional contact for clients, addressing escalations and ensuring consistently high standards of service delivery and customer satisfaction. I nternal Collaboration: Work closely and proactively with internal teams, such as sales, customer service, and finance, to ensure seamless cross-functional operations, driving alignment and a unified approach to delivering excellent customer outcomes. Service Delivery: Oversee the delivery of reactive and planned maintenance works to ensure operational efficiency, customer satisfaction, and compliance. Team Leadership: Lead, support, and develop Field Engineers, Supervisors, and support staff, fostering a collaborative and high performing team culture. Workforce Planning: Optimise resource allocation and engineer scheduling to meet service commitments and drive operational productivity. Process & Performance Improvement: Identify and implement opportunities for process improvements, cost savings, and service enhancements. Compliance & Safety: Promote a strong safety culture and ensure that all work complies with current legislation, company standards, and industry best practice. Reporting & Analysis: Provide regular updates and operational performance insight to the Managing Director & Financial Director Recruitment & Development: Oversee the recruitment process, including interviewing engineers alongside HR, and manage their onboarding and ongoing professional development. Skills & Experience Significant experience in a senior operational role within a field-based service industry. Proven background of working within and understanding the culture of an SME environment Relevant experience in industries such as facilities management, industrial doors, access systems, fire safety, air conditioning, lifts, or similar engineering sectors. Demonstrated success in leading field-based service delivery operations. Strong commitment to outstanding customer service, with proven ability to manage escalations effectively and build lasting client relationships. Excellent people management and leadership capabilities, ideally including experience managing field engineers. Commercially astute, with experience managing budgets and achieving key performance indicators. Deep understanding of service operations, service level agreements and regulatory compliance. Proficient in Microsoft 365 information systems (such as Sharepoint, Teams, Outlook, Excel) Strong organisational, multi tasking and communication skills. Valid UK driving licence. Experience using field service management software such as JobWatch (BigChange), as well as ERP systems like SAP and CRM tools like HubSpot. Experience in process improvement and change management Health and safety qualifications, such as IOSH or NEBOSH certification. Generous discretionary performance bonus Annual holidays of 25 days (holidays increase with service) plus 8 Paid bank holidays (everyone uses time off for Christmas/New Year) Paid extra day off for your birthday every year Early finish on Fridays Cashback for every day health appointments from Westfield Health Discount scheme for groceries and everyday purchases from Reward Gateway Employee Assistance Programme with 24 hour advice line Online 24/7 access to a GP Wellbeing paid time off - sick leave & bereavement leave Workplace pension with Employer contributions Refer a friend scheme - £500 for each successful referral If this sounds like the role for you, then click apply, attach your CV and we will contact you for a confidential chat. Shortlisted candidates will be contacted within 2 weeks of applying. Direct applicants only, no agencies Fill in the form below to apply now First Name Last Name Email Phone Number Message Upload your CV Upload a file or drag and drop. pdf, doc, docxup to 10MB Type of role Administrator Other By clicking submit below, you consent to allow Arrow Industrial Group Ltd to store and process the personal information submitted above for the reason of speculative employment and confirm that you have read and accept our privacy policy. The data you submit will only be used for recruitment purposes. I consent to my data being processed and stored by Arrow Industrial Ltd for recruitment purposes. You may request your data be removed at any time. For more information on our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. HP Name Arrow is the UK's leading independent industrial door supplier. Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications. 1 Park Mill Way Clayton West Huddersfield HD8 9XJ
Feb 03, 2026
Full time
Salary: circa £60,000 per annum Benefits: Generous benefits package including company car or car allowance (inc business mileage) Bonus: Generous discretionary performance bonus About Arrow Arrow has grown since 1986 to become a industry specialist providing security to customers nationwide and offering a solution focussed service. Having almost doubled our revenue in the last 4 years and now employing 120 colleagues across 7 regional locations, Arrow are one of the UK's leading providers of industrial/commercial door and entry solutions. Our wide product range includes commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi speed doors, traffic doors, fire doors, fire shutters/smoke curtains and other types of automatic gates and barriers. Role Overview We are seeking a hands-on, operationally focused Head of Service Delivery who will be a vital member of the senior leadership team, to lead and develop our service, maintenance, and repair operations across a designated region. As a customer-first business, we prioritise delivering exceptional service at every touchpoint. Reporting to the Managing Director, this broad leadership role is suited to someone who thrives in a fast-paced SME environment and is comfortable operating across both strategic planning and day-to-day operational execution. You'll be responsible for managing a team of Field Service Engineers and regional support staff, ensuring consistent delivery of high-quality, safe, and cost-effective services that not only meet but exceed customer expectations. The successful candidate will help drive business performance and continuous improvement. You must be a proactive leader who leads by example, demonstrating a strong commitment to operational excellence and putting customer experience at the heart of everything you do. This role will be focused on driving improvements in key service outcomes from an operational perspective, such as response time, job turnaround, and repair effectiveness, playing a central role in shaping and enhancing how these are delivered. Key Responsibilities Forecasting: Accurately forecast workload, resourcing needs, regional performance, and budget requirements to support effective planning and strategic decision-making. Budget Management: Manage regional service budgets including labour, travel, and materials to ensure financial targets are met and contribute to overall business performance. Customer Engagement: Act as the key regional contact for clients, addressing escalations and ensuring consistently high standards of service delivery and customer satisfaction. I nternal Collaboration: Work closely and proactively with internal teams, such as sales, customer service, and finance, to ensure seamless cross-functional operations, driving alignment and a unified approach to delivering excellent customer outcomes. Service Delivery: Oversee the delivery of reactive and planned maintenance works to ensure operational efficiency, customer satisfaction, and compliance. Team Leadership: Lead, support, and develop Field Engineers, Supervisors, and support staff, fostering a collaborative and high performing team culture. Workforce Planning: Optimise resource allocation and engineer scheduling to meet service commitments and drive operational productivity. Process & Performance Improvement: Identify and implement opportunities for process improvements, cost savings, and service enhancements. Compliance & Safety: Promote a strong safety culture and ensure that all work complies with current legislation, company standards, and industry best practice. Reporting & Analysis: Provide regular updates and operational performance insight to the Managing Director & Financial Director Recruitment & Development: Oversee the recruitment process, including interviewing engineers alongside HR, and manage their onboarding and ongoing professional development. Skills & Experience Significant experience in a senior operational role within a field-based service industry. Proven background of working within and understanding the culture of an SME environment Relevant experience in industries such as facilities management, industrial doors, access systems, fire safety, air conditioning, lifts, or similar engineering sectors. Demonstrated success in leading field-based service delivery operations. Strong commitment to outstanding customer service, with proven ability to manage escalations effectively and build lasting client relationships. Excellent people management and leadership capabilities, ideally including experience managing field engineers. Commercially astute, with experience managing budgets and achieving key performance indicators. Deep understanding of service operations, service level agreements and regulatory compliance. Proficient in Microsoft 365 information systems (such as Sharepoint, Teams, Outlook, Excel) Strong organisational, multi tasking and communication skills. Valid UK driving licence. Experience using field service management software such as JobWatch (BigChange), as well as ERP systems like SAP and CRM tools like HubSpot. Experience in process improvement and change management Health and safety qualifications, such as IOSH or NEBOSH certification. Generous discretionary performance bonus Annual holidays of 25 days (holidays increase with service) plus 8 Paid bank holidays (everyone uses time off for Christmas/New Year) Paid extra day off for your birthday every year Early finish on Fridays Cashback for every day health appointments from Westfield Health Discount scheme for groceries and everyday purchases from Reward Gateway Employee Assistance Programme with 24 hour advice line Online 24/7 access to a GP Wellbeing paid time off - sick leave & bereavement leave Workplace pension with Employer contributions Refer a friend scheme - £500 for each successful referral If this sounds like the role for you, then click apply, attach your CV and we will contact you for a confidential chat. Shortlisted candidates will be contacted within 2 weeks of applying. Direct applicants only, no agencies Fill in the form below to apply now First Name Last Name Email Phone Number Message Upload your CV Upload a file or drag and drop. pdf, doc, docxup to 10MB Type of role Administrator Other By clicking submit below, you consent to allow Arrow Industrial Group Ltd to store and process the personal information submitted above for the reason of speculative employment and confirm that you have read and accept our privacy policy. The data you submit will only be used for recruitment purposes. I consent to my data being processed and stored by Arrow Industrial Ltd for recruitment purposes. You may request your data be removed at any time. For more information on our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. HP Name Arrow is the UK's leading independent industrial door supplier. Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications. 1 Park Mill Way Clayton West Huddersfield HD8 9XJ
About Elsewhen: Elsewhen, a London-based consultancy, designs and builds technology solutions for clients like Spotify, Google, Inmarsat, and Zego. Over the past decade, we have built a workplace prioritising impact, drive, and friendliness. We value outcomes over hours and agility over rigid processes. Work Environment: Remote-first setup: Fully remote work with the option to use a WeWork membership for those who prefer occasional office access. Join our team: Role: Global Head of Sales The global head of sales is responsible for driving new logo acquisition, qualifying and shaping inbound leads, developing an outbound strategy, fostering existing account growth and expansion, exploring partnerships, and overseeing overall sales expansion. Direct marketing, existing account relationship management and expansion, and lead generation efforts fall under the remit of the Global HoS.Sales training and methodology enforcement are additional key responsibilities in alignment with the Global HoS. Alignment with technical and delivery leaders is essential to drive the evolution of our GTM offerings and deliver value to our clients. The global head of sales will report to one of our Co-Founders and will manage all business development and client partner team members globally. Management of the BD and CP team will require all compensation planning, target setting, target achievement, people performance and all related activities. The quantitative performance of the global head of sales will be directly measured by Total Contract Value (TCV) closure and revenue target achievement. Qualitative performance will be measured by a variety of factors including, but not limited to, training program implementation, team performance, inbound and outbound program creation and contributions to Elsewhen beyond sales. Qualified candidates for this role will have deep experience in software delivery understanding, sales, and engagement model creation and implementation. Candidates will have no less than 10 years of software delivery sales experience, as well as multiple examples of sales team leadership and successful sales program creation and implementation. An empathetic, yet driven mentality with an aggressive work ethic and "get things done" attitude is a must. Strong candidates will have verifiable experience driving a team towards growth and convincing clients of greater value options. Executive presence is a must, along with a verifiable, "constant evolution" mentality to find new and creative channels to sell. Successful candidates will have the ability to develop holistic engagement models across Elsewhen's capabilities and enable their BD & CP team to "package" and sell those capabilities in a manner to create partnerships, rather than just billable headcount. Creative thinking, deep experience and a willingness to "roll up your sleeves" in the sales process are required. Responsibilities: Lead a growing team of BDs(Business Development)and CPs (Client Partners)to exceed annual targets. Develop and oversee the implementation of best-in-class sales and relationship management practices. Personally execute BD and CP functions for your own accounts/leads as well as guiding team members in doing so. Develop and enforce operational standards for the overall sales team (CRM data entry, relationship tracking standards, compensation, account & relationship growth requirements, etc.) Coach and mentor the overall sales team with individual deals, career growth, proficiencies, etc. Implement and follow the strategy and guidance of the founders and the revenue office. Define, achieve, and exceed individual and team targets Interview and hire for all roles within the sales organisation Implement and execute sales training programs to evolve the performance of the entire team. Strictly enforce and participate in best practices for account growth, relationship expansion, deal progression, target account identification, etc. Function as a partner with the rest of the company and company leaders to advance the overall growth of Elsewhen. Requirements: Proven track record of sales leadership at small, medium, and large tech services (custom software development) firms. Aggressive work ethic and drive for success. Leadership presence Executive presence Deep technical understanding of custom software development and how it is implemented Deep understanding of commercial structures for tech services work. Functional understanding of and experience with/ability to use Microsoft Office suite of products, Hubspot, Google suite of products. Willingness to travel extensively and often for individual sales opportunities but also to pair with the broader sales team. Benefits: Private Health Insurance: Comprehensive coverage for both physical and mental health. Flexible and Remote-First Work Environment: Choose how and where you work, with the option for weekly team meet-ups in central London. Generous Leave Policy: 27 days of holiday plus bank holidays Family-friendly policies, including enhanced maternity, paternity leave Learning and Development: Individual annual budget of £2,000 for learning and development, with dedicated learning days. Feel Better Fund: £500 to help set up your remote office. Social Events: Monthly and quarterly team events, an annual team trip, and half-yearly social events. Gym Membership Contribution: Support for maintaining your physical health. Pension Contribution: Enhanced employer pension contribution of 6%. Bonus Opportunities: Potential to receive a discretionary (non-contractual) bonus based on business and personal achievements Our Commitment to Diversity: Diverse thoughts, backgrounds, and perspectives create stronger teams and better technology. We welcome everyone, regardless of culture, appearance, or perspective, fostering individuality. We empower our team to challenge norms, grow ideas, and produce their best work.
Feb 03, 2026
Full time
About Elsewhen: Elsewhen, a London-based consultancy, designs and builds technology solutions for clients like Spotify, Google, Inmarsat, and Zego. Over the past decade, we have built a workplace prioritising impact, drive, and friendliness. We value outcomes over hours and agility over rigid processes. Work Environment: Remote-first setup: Fully remote work with the option to use a WeWork membership for those who prefer occasional office access. Join our team: Role: Global Head of Sales The global head of sales is responsible for driving new logo acquisition, qualifying and shaping inbound leads, developing an outbound strategy, fostering existing account growth and expansion, exploring partnerships, and overseeing overall sales expansion. Direct marketing, existing account relationship management and expansion, and lead generation efforts fall under the remit of the Global HoS.Sales training and methodology enforcement are additional key responsibilities in alignment with the Global HoS. Alignment with technical and delivery leaders is essential to drive the evolution of our GTM offerings and deliver value to our clients. The global head of sales will report to one of our Co-Founders and will manage all business development and client partner team members globally. Management of the BD and CP team will require all compensation planning, target setting, target achievement, people performance and all related activities. The quantitative performance of the global head of sales will be directly measured by Total Contract Value (TCV) closure and revenue target achievement. Qualitative performance will be measured by a variety of factors including, but not limited to, training program implementation, team performance, inbound and outbound program creation and contributions to Elsewhen beyond sales. Qualified candidates for this role will have deep experience in software delivery understanding, sales, and engagement model creation and implementation. Candidates will have no less than 10 years of software delivery sales experience, as well as multiple examples of sales team leadership and successful sales program creation and implementation. An empathetic, yet driven mentality with an aggressive work ethic and "get things done" attitude is a must. Strong candidates will have verifiable experience driving a team towards growth and convincing clients of greater value options. Executive presence is a must, along with a verifiable, "constant evolution" mentality to find new and creative channels to sell. Successful candidates will have the ability to develop holistic engagement models across Elsewhen's capabilities and enable their BD & CP team to "package" and sell those capabilities in a manner to create partnerships, rather than just billable headcount. Creative thinking, deep experience and a willingness to "roll up your sleeves" in the sales process are required. Responsibilities: Lead a growing team of BDs(Business Development)and CPs (Client Partners)to exceed annual targets. Develop and oversee the implementation of best-in-class sales and relationship management practices. Personally execute BD and CP functions for your own accounts/leads as well as guiding team members in doing so. Develop and enforce operational standards for the overall sales team (CRM data entry, relationship tracking standards, compensation, account & relationship growth requirements, etc.) Coach and mentor the overall sales team with individual deals, career growth, proficiencies, etc. Implement and follow the strategy and guidance of the founders and the revenue office. Define, achieve, and exceed individual and team targets Interview and hire for all roles within the sales organisation Implement and execute sales training programs to evolve the performance of the entire team. Strictly enforce and participate in best practices for account growth, relationship expansion, deal progression, target account identification, etc. Function as a partner with the rest of the company and company leaders to advance the overall growth of Elsewhen. Requirements: Proven track record of sales leadership at small, medium, and large tech services (custom software development) firms. Aggressive work ethic and drive for success. Leadership presence Executive presence Deep technical understanding of custom software development and how it is implemented Deep understanding of commercial structures for tech services work. Functional understanding of and experience with/ability to use Microsoft Office suite of products, Hubspot, Google suite of products. Willingness to travel extensively and often for individual sales opportunities but also to pair with the broader sales team. Benefits: Private Health Insurance: Comprehensive coverage for both physical and mental health. Flexible and Remote-First Work Environment: Choose how and where you work, with the option for weekly team meet-ups in central London. Generous Leave Policy: 27 days of holiday plus bank holidays Family-friendly policies, including enhanced maternity, paternity leave Learning and Development: Individual annual budget of £2,000 for learning and development, with dedicated learning days. Feel Better Fund: £500 to help set up your remote office. Social Events: Monthly and quarterly team events, an annual team trip, and half-yearly social events. Gym Membership Contribution: Support for maintaining your physical health. Pension Contribution: Enhanced employer pension contribution of 6%. Bonus Opportunities: Potential to receive a discretionary (non-contractual) bonus based on business and personal achievements Our Commitment to Diversity: Diverse thoughts, backgrounds, and perspectives create stronger teams and better technology. We welcome everyone, regardless of culture, appearance, or perspective, fostering individuality. We empower our team to challenge norms, grow ideas, and produce their best work.
Our dynamic global maritime client is looking for a Pre-Sales Manager to join them on a permanent basis. Reporting to the Head of Pre-Sales, the Pre-Sales Manager will play a pivotal support role in the ongoing success and expansion of our client s maritime safety and sustainability solutions. You will play a lead role in solution design and client engagement, our client s solutions are strategically aligned with customer requirements. This role bridges commercial, product, and technical functions by owning discovery processes, shaping solution proposals, and mentoring peers. This is a high-exposure role that involves interacting with major global shipping companies, charterers, regulators, and port authorities, contributing to solutions that address complex safety, compliance, and environmental requirements in the maritime sector. THE SUCCESSFUL APPLICANT 10 - 12 years in the maritime industry with particular focus on implementing digital and software solutions Deep domain expertise in maritime operations, fleet management, compliance, or port logistics Strong presentation, negotiation, and stakeholder management skills across senior organizational levels Experience with maritime digital transformation initiatives (e.g., Smart Shipping, Decarbonization, Autonomous Vessels) Familiarity with SaaS, integrations, and maritime compliance frameworks and knowledge of major CRM systems Familiarity with data analytics platforms, voyage optimization, emissions tracking, or IoT solutions Multilingual skills advantageous Bachelor s or Master s degree in Maritime Studies, Engineering, Computer Science, Business, or related fields Track record leading pre-sales efforts for enterprise-scale software solutions is desired JOB DESCRIPTION Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences Conduct discovery calls and workshops with customer stakeholders; document requirements and business outcomes Translate customer needs into standard or tailored solution outlines, data flows and integration notes; coordinate inputs from internal SMEs Prepare RFP/RFI content, schedules and solution narratives; contribute to, but do not own, bid strategy Deliver persuasive product demos and targeted presentations addressing customer pain points; capture objections and mitigation actions Maintain competitive feature matrices and assist with win/loss insights for regional teams Provide inputs to Product and Business Development, representing the voice of the customer Resolve complex pre-sales queries by applying policy/process knowledge; escalate exceptions where policy interpretation is required Track customer feedback and support continuous improvement in demo assets, proposal templates and discovery checklists Contribute insights on industry trends such as maritime regulations (IMO, SOLAS, MARPOL), sustainability frameworks (EEXI, CII), decarbonization and digitalization to shape solution direction REMUNERATION PACKAGE ON OFFER Competitive Salary and Generous Benefits Package.
Feb 02, 2026
Full time
Our dynamic global maritime client is looking for a Pre-Sales Manager to join them on a permanent basis. Reporting to the Head of Pre-Sales, the Pre-Sales Manager will play a pivotal support role in the ongoing success and expansion of our client s maritime safety and sustainability solutions. You will play a lead role in solution design and client engagement, our client s solutions are strategically aligned with customer requirements. This role bridges commercial, product, and technical functions by owning discovery processes, shaping solution proposals, and mentoring peers. This is a high-exposure role that involves interacting with major global shipping companies, charterers, regulators, and port authorities, contributing to solutions that address complex safety, compliance, and environmental requirements in the maritime sector. THE SUCCESSFUL APPLICANT 10 - 12 years in the maritime industry with particular focus on implementing digital and software solutions Deep domain expertise in maritime operations, fleet management, compliance, or port logistics Strong presentation, negotiation, and stakeholder management skills across senior organizational levels Experience with maritime digital transformation initiatives (e.g., Smart Shipping, Decarbonization, Autonomous Vessels) Familiarity with SaaS, integrations, and maritime compliance frameworks and knowledge of major CRM systems Familiarity with data analytics platforms, voyage optimization, emissions tracking, or IoT solutions Multilingual skills advantageous Bachelor s or Master s degree in Maritime Studies, Engineering, Computer Science, Business, or related fields Track record leading pre-sales efforts for enterprise-scale software solutions is desired JOB DESCRIPTION Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences Conduct discovery calls and workshops with customer stakeholders; document requirements and business outcomes Translate customer needs into standard or tailored solution outlines, data flows and integration notes; coordinate inputs from internal SMEs Prepare RFP/RFI content, schedules and solution narratives; contribute to, but do not own, bid strategy Deliver persuasive product demos and targeted presentations addressing customer pain points; capture objections and mitigation actions Maintain competitive feature matrices and assist with win/loss insights for regional teams Provide inputs to Product and Business Development, representing the voice of the customer Resolve complex pre-sales queries by applying policy/process knowledge; escalate exceptions where policy interpretation is required Track customer feedback and support continuous improvement in demo assets, proposal templates and discovery checklists Contribute insights on industry trends such as maritime regulations (IMO, SOLAS, MARPOL), sustainability frameworks (EEXI, CII), decarbonization and digitalization to shape solution direction REMUNERATION PACKAGE ON OFFER Competitive Salary and Generous Benefits Package.
Our client is a UK-based independent policy and research organisation focused on lifelong learning and better work. They re focused on the big questions. How do they help more people find work and build careers in a changing jobs market? How do they help people to be active and engaged citizens? How can more adults develop their skills over their lifetime?What s in it for you? 31 days holiday increasing to 33 days after 5 years' service, of which 3 are shutdown days in addition to public holidays Generous company pension scheme with 8% employer contribution Group Life Assurance 3 salary Hybrid working Flexible working practices Employee Development Scheme Retailer Discounts Enhanced occupational maternity, adoption, paternity and shared parental pay Enhanced occupational sick pay Eye care scheme Employee Assistance & Wellbeing Programme Gold award in Investors in People About the role This role within the external affairs team focuses on securing impact for our work by supporting the delivery of campaigns and events. This varied role involves providing coordination and administrative support to a flagship lifelong learning campaign; regional adult learning awards; and events, including in-person and online activity throughout the year.The ideal candidate will need experience of working in a busy administration or coordination role; excellent communication skills; the ability to build relationships with internal and external stakeholders at all levels; strong organisation skills; and the ability to work flexibly in a fast-paced environment.Duties and Responsibilities Campaigns Coordinate the delivery of the flagship lifelong learning campaign. This includes: working with the Head of Lifelong Learning to produce a comprehensive project plan; monitoring progress across team members to ensure work is delivered to time; undertaking administrative elements of campaign delivery; managing the nominations and selection process for the flagship campaign awards; monitoring the budget; and supporting relationships with sponsors, stakeholders and suppliers. Support the delivery of regional adult learning awards, including coordinating nominations and selection processes; undertaking administrative tasks; and working with the External Affairs Manager to manage relationships with clients and award winners. Events Support delivery of in-person and online events, including the annual employment and skills convention and the flagship campaign awards ceremony. This includes managing registrations, liaising with speakers and delegates, supporting delivery on the day, and helping manage relationships with sponsors and suppliers. Communications support (as needed) Support the external affairs team with communications tasks, such as website updates, drafting and preparing marketing emails and social media posts, distributing press releases, and other related activity. Other Undertake any other duties commensurate with the grade and level of responsibility for this post. About you Essential Excellent administration, organisation and planning skills Strong project coordination/management skills Excellent communication (oral and written) Proficient in MS Office Knowledge of, and commitment to, the organisation s charitable aims and purpose Proven experience in a coordination or administration role Proven ability to work under pressure, prioritise workloads, negotiate and meet deadlines Desirable Proficient in the use of CRM software Proficient in the use of email marketing and website editing software Basic design skills and familiarity with design software, such as Canva Experience of supporting the delivery of successful influencing campaigns Experience of planning and delivering events Additional information This organisation works across the UK. Its work in Wales is led by a Cardiff-based team, but all staff are required to follow the guidance set out in the organisation s Welsh language scheme when working in Wales.How to apply They value equality, diversity and inclusion, and welcome applications from different backgrounds. They are also committed to making reasonable adjustments for candidates who have accessibility requirements.If you possess the experience and attributes above and have a passion to support the delivery of their vision, then you could be the person they are seeking. Applications that include a CV and covering letter are welcomed through the link below.
Feb 01, 2026
Full time
Our client is a UK-based independent policy and research organisation focused on lifelong learning and better work. They re focused on the big questions. How do they help more people find work and build careers in a changing jobs market? How do they help people to be active and engaged citizens? How can more adults develop their skills over their lifetime?What s in it for you? 31 days holiday increasing to 33 days after 5 years' service, of which 3 are shutdown days in addition to public holidays Generous company pension scheme with 8% employer contribution Group Life Assurance 3 salary Hybrid working Flexible working practices Employee Development Scheme Retailer Discounts Enhanced occupational maternity, adoption, paternity and shared parental pay Enhanced occupational sick pay Eye care scheme Employee Assistance & Wellbeing Programme Gold award in Investors in People About the role This role within the external affairs team focuses on securing impact for our work by supporting the delivery of campaigns and events. This varied role involves providing coordination and administrative support to a flagship lifelong learning campaign; regional adult learning awards; and events, including in-person and online activity throughout the year.The ideal candidate will need experience of working in a busy administration or coordination role; excellent communication skills; the ability to build relationships with internal and external stakeholders at all levels; strong organisation skills; and the ability to work flexibly in a fast-paced environment.Duties and Responsibilities Campaigns Coordinate the delivery of the flagship lifelong learning campaign. This includes: working with the Head of Lifelong Learning to produce a comprehensive project plan; monitoring progress across team members to ensure work is delivered to time; undertaking administrative elements of campaign delivery; managing the nominations and selection process for the flagship campaign awards; monitoring the budget; and supporting relationships with sponsors, stakeholders and suppliers. Support the delivery of regional adult learning awards, including coordinating nominations and selection processes; undertaking administrative tasks; and working with the External Affairs Manager to manage relationships with clients and award winners. Events Support delivery of in-person and online events, including the annual employment and skills convention and the flagship campaign awards ceremony. This includes managing registrations, liaising with speakers and delegates, supporting delivery on the day, and helping manage relationships with sponsors and suppliers. Communications support (as needed) Support the external affairs team with communications tasks, such as website updates, drafting and preparing marketing emails and social media posts, distributing press releases, and other related activity. Other Undertake any other duties commensurate with the grade and level of responsibility for this post. About you Essential Excellent administration, organisation and planning skills Strong project coordination/management skills Excellent communication (oral and written) Proficient in MS Office Knowledge of, and commitment to, the organisation s charitable aims and purpose Proven experience in a coordination or administration role Proven ability to work under pressure, prioritise workloads, negotiate and meet deadlines Desirable Proficient in the use of CRM software Proficient in the use of email marketing and website editing software Basic design skills and familiarity with design software, such as Canva Experience of supporting the delivery of successful influencing campaigns Experience of planning and delivering events Additional information This organisation works across the UK. Its work in Wales is led by a Cardiff-based team, but all staff are required to follow the guidance set out in the organisation s Welsh language scheme when working in Wales.How to apply They value equality, diversity and inclusion, and welcome applications from different backgrounds. They are also committed to making reasonable adjustments for candidates who have accessibility requirements.If you possess the experience and attributes above and have a passion to support the delivery of their vision, then you could be the person they are seeking. Applications that include a CV and covering letter are welcomed through the link below.
Head of Customer Service Operations, Choice Housing, Belfast, £67000 Your new company Choice Housing Group Ireland are a registered charity and one of Northern Ireland's largest independent housing associations. As an organisation they manage over 13,000 homes and provide services to more than 33,000 tenants. Choice work hard to develop new homes that are urgently needed within our communities and are committed to excellence and innovation in housing and serving their customers. Within the organisation they are supported by their subsidiaries Choice Services, which delivers repairs and maintenance to their properties and Maple and May Ltd which provide private rented housing and affordable housing for sale. Your new role As the Head of Customer Service Operations, you will provide both strategic and operational leadership across the Service Centre, Facilities Operations, Financial Inclusion and Community Development teams. You will ensure that all customers receive high quality, responsive and inclusive services, while embedding a unified service culture across previously separate areas. Your role will focus on leadership, performance management, service integration and continuous improvement. You will work through managers and specialist teams to deliver services that are customer centred, compliant, and aligned to organisational objectives. Key Responsibilities Include: Strategic Leadership Lead and continuously improve customer service operations across four customer facing teams.Unify teams under a shared culture, performance framework and governance standards.Lead transformation projects including digital engagement, self service platforms and service modernisation.Develop and present service strategies, performance reports and recommendations to SMT.Drive service improvement using data, insight and customer feedback. Operational Management Oversee day to day service delivery across all customer service teams.Monitor KPIs and ensure targets for satisfaction, response times and quality are consistently achieved.Establish a unified performance framework with dashboards and measurable outputs.Use root cause analysis to address complaints and service failures.Lead pilots and process improvements in automation, channel shift and efficiency. Customer Engagement & Improvement Strengthen tenant engagement and ensure customer voice informs service design.Use data and feedback to identify trends and lead improvement initiatives. People Leadership Lead, motivate and develop managers and frontline teams.Embed a positive, customer first culture.Implement strong performance management and capability frameworks.Champion equality, diversity and inclusion across all services. Risk, Compliance & Governance Ensure effective risk management, compliance and assurance processes.Maintain business continuity plans and incident response arrangements.Ensure compliance with legislation including health & safety, safeguarding, landlord/tenant, equality, GDPR and procurement.Prepare for audits and maintain accurate evidence and records. Budgeting & Procurement Develop and control budgets, forecasting demand and capacity needs.Deliver efficiencies without compromising service quality.Lead or support procurement activity to ensure best value. Transformation & Digital Champion digital engagement, CRM optimisation, omni channel approaches and automation.Ensure data quality and promote insight driven, user centred design. Partnership & Representation Build strong partnerships with NIHE, councils, statutory agencies and community partners.Represent the organisation at forums, inspections and stakeholder meetings.Work collaboratively with peer Heads and Directorates to deliver joined up services.Contribute to cross-organisational projects. Other Duties Support development and growth activities across the Group and subsidiaries.Carry out additional duties as required across organisational locations. What you'll need to succeed Professional / Qualification Essential:a. Degree or equivalent, in a relevant field (e.g., management, business, housing, social policy, customer service operations); and b. 5 Years experience in a senior role to include at least 3 years in a management role within customer facing services. OR c. 7 Years experience in a senior role to include at least 5 years in a management role within customer facing services. Desirable:Formal management or leadership qualification (e.g., ILM Level 5+ / CMI).Sector-relevant accreditation (e.g., CIH).Full Professional Membership of relevant body (e.g., CMI, CIH). Experience Essential:Demonstrable leadership capability, including leading managers and diverse professional teams; and managing teams through change in a live operational environment.Strong performance management and analytical skills, with experience using data to meet performance targets, KPIs, and drive continuous improvement.Evidence of continuous professional development and a clear commitment to service improvement and organisational learning.Desirable:Experience within housing, public sector or third sector organisations.Experience of service redesign, improvement or transformation programmes. Financial & Governance Essential:Proven experience managing budgets, suppliers/contracts, and SLAs.Comfortable working in a regulated environment, including experience with governance, risk management, compliance, and audit requirements. Aptitudes & Competencies Essential:Strategic leadership capability, with the ability to set a clear vision and direction for customer services.Strong communication skills, including the ability to produce and present clear and concise reports to a range of audiences.Demonstrable commitment to customer-focused, inclusive and values-led service delivery.Proficiency in the use of IT systems relevant to service delivery, including CRM software.Personal resilience, decisiveness, and the ability to operate at pace in a complex environment.Desirable:Experience in housing management systems. Other Essential: Full UK driving licence and daily access to private transport. What you'll get in return Choice Housing offer a superb range of perks and benefits to compliment a modern work-life balance.Salary - c.£67,000- £70,00028 days annual leave and 12 public holidays12% employer pension contributionEssential car user allowance inclusive of car parkingHybrid working available Flexible workingDeath in service payment x3 annual salary6 months' paid maternity leave and 2 weeks paid paternity leaveBereavement leaveDedicated Health and Wellbeing champions/Mental Health First AidersLearning and Development opportunitiesHealth cash plan What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 01, 2026
Full time
Head of Customer Service Operations, Choice Housing, Belfast, £67000 Your new company Choice Housing Group Ireland are a registered charity and one of Northern Ireland's largest independent housing associations. As an organisation they manage over 13,000 homes and provide services to more than 33,000 tenants. Choice work hard to develop new homes that are urgently needed within our communities and are committed to excellence and innovation in housing and serving their customers. Within the organisation they are supported by their subsidiaries Choice Services, which delivers repairs and maintenance to their properties and Maple and May Ltd which provide private rented housing and affordable housing for sale. Your new role As the Head of Customer Service Operations, you will provide both strategic and operational leadership across the Service Centre, Facilities Operations, Financial Inclusion and Community Development teams. You will ensure that all customers receive high quality, responsive and inclusive services, while embedding a unified service culture across previously separate areas. Your role will focus on leadership, performance management, service integration and continuous improvement. You will work through managers and specialist teams to deliver services that are customer centred, compliant, and aligned to organisational objectives. Key Responsibilities Include: Strategic Leadership Lead and continuously improve customer service operations across four customer facing teams.Unify teams under a shared culture, performance framework and governance standards.Lead transformation projects including digital engagement, self service platforms and service modernisation.Develop and present service strategies, performance reports and recommendations to SMT.Drive service improvement using data, insight and customer feedback. Operational Management Oversee day to day service delivery across all customer service teams.Monitor KPIs and ensure targets for satisfaction, response times and quality are consistently achieved.Establish a unified performance framework with dashboards and measurable outputs.Use root cause analysis to address complaints and service failures.Lead pilots and process improvements in automation, channel shift and efficiency. Customer Engagement & Improvement Strengthen tenant engagement and ensure customer voice informs service design.Use data and feedback to identify trends and lead improvement initiatives. People Leadership Lead, motivate and develop managers and frontline teams.Embed a positive, customer first culture.Implement strong performance management and capability frameworks.Champion equality, diversity and inclusion across all services. Risk, Compliance & Governance Ensure effective risk management, compliance and assurance processes.Maintain business continuity plans and incident response arrangements.Ensure compliance with legislation including health & safety, safeguarding, landlord/tenant, equality, GDPR and procurement.Prepare for audits and maintain accurate evidence and records. Budgeting & Procurement Develop and control budgets, forecasting demand and capacity needs.Deliver efficiencies without compromising service quality.Lead or support procurement activity to ensure best value. Transformation & Digital Champion digital engagement, CRM optimisation, omni channel approaches and automation.Ensure data quality and promote insight driven, user centred design. Partnership & Representation Build strong partnerships with NIHE, councils, statutory agencies and community partners.Represent the organisation at forums, inspections and stakeholder meetings.Work collaboratively with peer Heads and Directorates to deliver joined up services.Contribute to cross-organisational projects. Other Duties Support development and growth activities across the Group and subsidiaries.Carry out additional duties as required across organisational locations. What you'll need to succeed Professional / Qualification Essential:a. Degree or equivalent, in a relevant field (e.g., management, business, housing, social policy, customer service operations); and b. 5 Years experience in a senior role to include at least 3 years in a management role within customer facing services. OR c. 7 Years experience in a senior role to include at least 5 years in a management role within customer facing services. Desirable:Formal management or leadership qualification (e.g., ILM Level 5+ / CMI).Sector-relevant accreditation (e.g., CIH).Full Professional Membership of relevant body (e.g., CMI, CIH). Experience Essential:Demonstrable leadership capability, including leading managers and diverse professional teams; and managing teams through change in a live operational environment.Strong performance management and analytical skills, with experience using data to meet performance targets, KPIs, and drive continuous improvement.Evidence of continuous professional development and a clear commitment to service improvement and organisational learning.Desirable:Experience within housing, public sector or third sector organisations.Experience of service redesign, improvement or transformation programmes. Financial & Governance Essential:Proven experience managing budgets, suppliers/contracts, and SLAs.Comfortable working in a regulated environment, including experience with governance, risk management, compliance, and audit requirements. Aptitudes & Competencies Essential:Strategic leadership capability, with the ability to set a clear vision and direction for customer services.Strong communication skills, including the ability to produce and present clear and concise reports to a range of audiences.Demonstrable commitment to customer-focused, inclusive and values-led service delivery.Proficiency in the use of IT systems relevant to service delivery, including CRM software.Personal resilience, decisiveness, and the ability to operate at pace in a complex environment.Desirable:Experience in housing management systems. Other Essential: Full UK driving licence and daily access to private transport. What you'll get in return Choice Housing offer a superb range of perks and benefits to compliment a modern work-life balance.Salary - c.£67,000- £70,00028 days annual leave and 12 public holidays12% employer pension contributionEssential car user allowance inclusive of car parkingHybrid working available Flexible workingDeath in service payment x3 annual salary6 months' paid maternity leave and 2 weeks paid paternity leaveBereavement leaveDedicated Health and Wellbeing champions/Mental Health First AidersLearning and Development opportunitiesHealth cash plan What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
We have a new opportunity for a CRM Manager to be joining a progressive company in Banbury on a full time, permanent basis. You will lead and own the CRM strategy for the UK and Ireland and managing all areas of the CRM (MS Dynamics 365) and its interface with all the key departments in the business. You will be responsible for leading the CRM team (three people) on all day-to-day operational aspects of the system, ensuring efficiency in training, supporting management, technical roll outs and updates, automation, reporting and analytics, and master data (SAP) integration. You will also be leading and project managing an annual plan for system and process improvements. As CRM Manager you will be responsible for: Managing and coaching the CRM team and resources in order to deliver strategic business priorities and growth efficiently Setting out, communicating and executing an annual CRM strategy and plan to meet UK and Ireland business, Head Office and Departmental objectives Establishing strong relationships with key Internal and Head Office stakeholders Providing regular reporting and analysis on both operational and commercial CRM usage setting clear benchmarks and recommendations for improvement Being the voice and champion of CRM and its role in the business Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance tracking Proactively following CRM market and system developments and opportunities, especially Microsoft Dynamics 365 and associated applications Effectively project managing system updates and roll outs managing department and key stakeholders in line with business critical priorities Providing frameworks for sales operations, including pipeline management, forecasting, and performance analysis Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping Owning and managing any system costs and budgets associated with the CRM team and platform Overseeing system integrations, software implementations, and infrastructure upgrades Managing lead generation and external data / system partners effectively, ensuring strong cross functional collaboration with sales and telesales teams Collaborating with IT, customer support, master data and sales teams to implement and optimise commercial applications Data analysis across B2B and B2C databases, extracting valuable insights and informing clear actionable recommendations Ensuring compliance with data security, privacy regulations, and industry best practices Monitoring system performance, troubleshoot technical issues, and implement solutions to enhance uptime and efficiency Managing and working alongside the CRM specialists to support a number of administrative tasks As CRM Manager you must be/have: CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle SAP preferred, not essential A good understanding of data analytics Strong management and leadership skills Excellent commercial acumen Operational and strategic approach What's in it for you? The salary is up to 55,000 DOE. The hours are a 37.5 hours a week, 8:30 - 17:00 pm Monday to Friday with one hour for lunch, hybrid working. You will receive 26 days holidays, plus bank holidays, progression opportunities, volunteer days, pension scheme, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
Jan 30, 2026
Full time
We have a new opportunity for a CRM Manager to be joining a progressive company in Banbury on a full time, permanent basis. You will lead and own the CRM strategy for the UK and Ireland and managing all areas of the CRM (MS Dynamics 365) and its interface with all the key departments in the business. You will be responsible for leading the CRM team (three people) on all day-to-day operational aspects of the system, ensuring efficiency in training, supporting management, technical roll outs and updates, automation, reporting and analytics, and master data (SAP) integration. You will also be leading and project managing an annual plan for system and process improvements. As CRM Manager you will be responsible for: Managing and coaching the CRM team and resources in order to deliver strategic business priorities and growth efficiently Setting out, communicating and executing an annual CRM strategy and plan to meet UK and Ireland business, Head Office and Departmental objectives Establishing strong relationships with key Internal and Head Office stakeholders Providing regular reporting and analysis on both operational and commercial CRM usage setting clear benchmarks and recommendations for improvement Being the voice and champion of CRM and its role in the business Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance tracking Proactively following CRM market and system developments and opportunities, especially Microsoft Dynamics 365 and associated applications Effectively project managing system updates and roll outs managing department and key stakeholders in line with business critical priorities Providing frameworks for sales operations, including pipeline management, forecasting, and performance analysis Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping Owning and managing any system costs and budgets associated with the CRM team and platform Overseeing system integrations, software implementations, and infrastructure upgrades Managing lead generation and external data / system partners effectively, ensuring strong cross functional collaboration with sales and telesales teams Collaborating with IT, customer support, master data and sales teams to implement and optimise commercial applications Data analysis across B2B and B2C databases, extracting valuable insights and informing clear actionable recommendations Ensuring compliance with data security, privacy regulations, and industry best practices Monitoring system performance, troubleshoot technical issues, and implement solutions to enhance uptime and efficiency Managing and working alongside the CRM specialists to support a number of administrative tasks As CRM Manager you must be/have: CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle SAP preferred, not essential A good understanding of data analytics Strong management and leadership skills Excellent commercial acumen Operational and strategic approach What's in it for you? The salary is up to 55,000 DOE. The hours are a 37.5 hours a week, 8:30 - 17:00 pm Monday to Friday with one hour for lunch, hybrid working. You will receive 26 days holidays, plus bank holidays, progression opportunities, volunteer days, pension scheme, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
Senior Lettings Manager Location: Manchester (with travel to Sheffield & Lytham St Annes) Salary: 35,000 - 40,000 basic OTE 45,000 - 50,000 Hours: Monday to Friday, 9am - 5pm (No weekends!) Are you an experienced lettings professional with strong leadership skills and a passion for driving results? We're looking for a Senior Lettings Manager / Head of Lettings to lead operations across multiple branches and deliver exceptional service. The working hours for this position are Monday to Friday, 9am - 5pm - no weekends. About the Role As Head of Lettings, you'll oversee the lettings function across three locations (Manchester, Sheffield, and Lytham offices). You'll manage and develop a high-performing team, implement growth strategies, and ensure compliance with industry standards. This is a fantastic opportunity for a proactive, commercially minded individual to make a real impact. Key Responsibilities Lead and motivate the lettings team to achieve targets and deliver outstanding customer service. Drive business growth through effective client acquisition strategies. Conduct property valuations and client meetings. Monitor market trends and competitor activity to identify opportunities. Maintain accurate records and provide weekly reports to senior management. Support and train team members to foster continuous improvement. Skills & Experience Proven experience in a senior lettings management role (Head of Lettings or similar). Strong leadership and team development skills. In-depth knowledge of lettings legislation and best practices. Excellent communication and negotiation abilities. Commercial acumen with a target-driven mindset. Proficiency in CRM and lettings software. ARLA Propertymark Level 3 or 4 qualification (preferred). Full UK driving licence (essential). Why Apply? Competitive basic salary with attractive OTE. Opportunity to lead a growing lettings operation. Travel between vibrant office locations. Monday to Friday hours Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jan 30, 2026
Full time
Senior Lettings Manager Location: Manchester (with travel to Sheffield & Lytham St Annes) Salary: 35,000 - 40,000 basic OTE 45,000 - 50,000 Hours: Monday to Friday, 9am - 5pm (No weekends!) Are you an experienced lettings professional with strong leadership skills and a passion for driving results? We're looking for a Senior Lettings Manager / Head of Lettings to lead operations across multiple branches and deliver exceptional service. The working hours for this position are Monday to Friday, 9am - 5pm - no weekends. About the Role As Head of Lettings, you'll oversee the lettings function across three locations (Manchester, Sheffield, and Lytham offices). You'll manage and develop a high-performing team, implement growth strategies, and ensure compliance with industry standards. This is a fantastic opportunity for a proactive, commercially minded individual to make a real impact. Key Responsibilities Lead and motivate the lettings team to achieve targets and deliver outstanding customer service. Drive business growth through effective client acquisition strategies. Conduct property valuations and client meetings. Monitor market trends and competitor activity to identify opportunities. Maintain accurate records and provide weekly reports to senior management. Support and train team members to foster continuous improvement. Skills & Experience Proven experience in a senior lettings management role (Head of Lettings or similar). Strong leadership and team development skills. In-depth knowledge of lettings legislation and best practices. Excellent communication and negotiation abilities. Commercial acumen with a target-driven mindset. Proficiency in CRM and lettings software. ARLA Propertymark Level 3 or 4 qualification (preferred). Full UK driving licence (essential). Why Apply? Competitive basic salary with attractive OTE. Opportunity to lead a growing lettings operation. Travel between vibrant office locations. Monday to Friday hours Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Business Development Manager (North) Agilio Software Group is a leading UK healthcare operations software provider, delivering mission-critical solutions that help healthcare organisations operate efficiently and compliantly. Patient Plan Direct, now part of Agilio Software Group, is an award-winning dental membership plan provider with over 15 years experience. The business supports dental practices with a simple, flexible, practice-branded approach to patient plans, backed by expert advice and first-class customer support. We are currently recruiting for a Business Development Manager (North of England) within Patient Plan Direct as part of our continued growth. The Business Development Manager role: The primary focus of this role is to drive two key types of new business opportunities within your region: Practices looking to switch from competitor providers, and Practices transitioning from NHS to private dentistry. These opportunities will be generated through centrally driven marketing activity that produces inbound enquiries, as well as through your own proactive lead-generation efforts across a range of prospecting activities. In addition to new business development, you will be responsible for maintaining and developing strong relationships with 45-50 existing client practices in your region. Business Development Manager Key Responsibilities: New Business Development Manage inbound new business leads; qualify, scope, and convert high-value opportunities with strong ARR uptake. Conduct NHS viability analysis and present clear, commercially sound recommendations. Deliver compelling proposals and presentations tailored to practice objectives. Provide in-practice support for NHS private transitions, including: Handling patient enquiries/objections in person, via email, and by phone. Implementing simple systems and processes to support a smooth transition. Onboarding new clients (hands-on): Collate setup information and liaise with Design and Client Services to build the practice on our portal and produce plan promo materials. Edit and collate templated letters (competitor switch/NHS conversion), coordinating with Client Services and the practice. Deliver training in practice (Client Services train on our portal); cover plan promotion, onboarding insights, Global Dental Scheme A&E, and specific plan objectives. Engage in typical BD activity to support pipeline health: exhibitions, Henry Schein Accelerate programme, webinar presentations, partner interactions, developing referral channels, networking, social media, and small-scale events. Refer clients to partner companies within our network to support broader practice needs and encourage reciprocal referrals. Maintain accurate CRM hygiene: full history of every client and prospect, opportunity stages, activities, notes, and next steps. Manage a high-velocity pipeline to drive strong conversion rates and cycle times. Client Success, Retention & Growth Hold structured annual review meetings with planned touchpoints in between. Support practices to retain plan patients and nurture growth. Liaise closely with Client Services to manage onboarding and ongoing needs. Proactively identify support requirements and referral opportunities in line with the Client Engagement Commitment (CEC). Targets & KPIs New business and existing client retention annual target. Time allocation: % new business; % onboarding and ongoing support. Pipeline metrics: conversion rate, sales cycle time, and forecast accuracy. CEC compliance: completion of annual reviews and interim touchpoints. CRM quality: completeness, timeliness, and data accuracy The skills and experience which we are looking for in a Business Development Manager are: Essential Proven experience in field-based business development or consultative sales Strong ability to convert inbound leads and generate new business opportunities Confident building and maintaining long-term client relationships Commercially astute, with experience presenting proposals and handling objections Comfortable delivering presentations and training in-person and virtually Highly organised, with strong CRM discipline and pipeline management Experience within dental, healthcare, or NHS environments desirable Self-motivated, results-driven, and comfortable working in a fast-growth business Additional Information Job type: Field-based, working from home with regular time in territory (North England). In person for most new business meetings and training; virtual where appropriate for client review meetings. Occasional overnight stays: approx. 2 5 per month. Head Office (WA7 1LZ): visits for team meetings at least once per quarter. Salary: Competitive salary with generous uncapped commission and benefits Income Protection Life Assurance Enhanced pension Health Cash plan 28 days annual leave + bank holidays Sick pay scheme A range of flexible benefits available through our Agilio Flex portal If you feel you have what it takes to join our team, we look forward to receiving your application!
Jan 28, 2026
Full time
Business Development Manager (North) Agilio Software Group is a leading UK healthcare operations software provider, delivering mission-critical solutions that help healthcare organisations operate efficiently and compliantly. Patient Plan Direct, now part of Agilio Software Group, is an award-winning dental membership plan provider with over 15 years experience. The business supports dental practices with a simple, flexible, practice-branded approach to patient plans, backed by expert advice and first-class customer support. We are currently recruiting for a Business Development Manager (North of England) within Patient Plan Direct as part of our continued growth. The Business Development Manager role: The primary focus of this role is to drive two key types of new business opportunities within your region: Practices looking to switch from competitor providers, and Practices transitioning from NHS to private dentistry. These opportunities will be generated through centrally driven marketing activity that produces inbound enquiries, as well as through your own proactive lead-generation efforts across a range of prospecting activities. In addition to new business development, you will be responsible for maintaining and developing strong relationships with 45-50 existing client practices in your region. Business Development Manager Key Responsibilities: New Business Development Manage inbound new business leads; qualify, scope, and convert high-value opportunities with strong ARR uptake. Conduct NHS viability analysis and present clear, commercially sound recommendations. Deliver compelling proposals and presentations tailored to practice objectives. Provide in-practice support for NHS private transitions, including: Handling patient enquiries/objections in person, via email, and by phone. Implementing simple systems and processes to support a smooth transition. Onboarding new clients (hands-on): Collate setup information and liaise with Design and Client Services to build the practice on our portal and produce plan promo materials. Edit and collate templated letters (competitor switch/NHS conversion), coordinating with Client Services and the practice. Deliver training in practice (Client Services train on our portal); cover plan promotion, onboarding insights, Global Dental Scheme A&E, and specific plan objectives. Engage in typical BD activity to support pipeline health: exhibitions, Henry Schein Accelerate programme, webinar presentations, partner interactions, developing referral channels, networking, social media, and small-scale events. Refer clients to partner companies within our network to support broader practice needs and encourage reciprocal referrals. Maintain accurate CRM hygiene: full history of every client and prospect, opportunity stages, activities, notes, and next steps. Manage a high-velocity pipeline to drive strong conversion rates and cycle times. Client Success, Retention & Growth Hold structured annual review meetings with planned touchpoints in between. Support practices to retain plan patients and nurture growth. Liaise closely with Client Services to manage onboarding and ongoing needs. Proactively identify support requirements and referral opportunities in line with the Client Engagement Commitment (CEC). Targets & KPIs New business and existing client retention annual target. Time allocation: % new business; % onboarding and ongoing support. Pipeline metrics: conversion rate, sales cycle time, and forecast accuracy. CEC compliance: completion of annual reviews and interim touchpoints. CRM quality: completeness, timeliness, and data accuracy The skills and experience which we are looking for in a Business Development Manager are: Essential Proven experience in field-based business development or consultative sales Strong ability to convert inbound leads and generate new business opportunities Confident building and maintaining long-term client relationships Commercially astute, with experience presenting proposals and handling objections Comfortable delivering presentations and training in-person and virtually Highly organised, with strong CRM discipline and pipeline management Experience within dental, healthcare, or NHS environments desirable Self-motivated, results-driven, and comfortable working in a fast-growth business Additional Information Job type: Field-based, working from home with regular time in territory (North England). In person for most new business meetings and training; virtual where appropriate for client review meetings. Occasional overnight stays: approx. 2 5 per month. Head Office (WA7 1LZ): visits for team meetings at least once per quarter. Salary: Competitive salary with generous uncapped commission and benefits Income Protection Life Assurance Enhanced pension Health Cash plan 28 days annual leave + bank holidays Sick pay scheme A range of flexible benefits available through our Agilio Flex portal If you feel you have what it takes to join our team, we look forward to receiving your application!
The Head of IT Applications will lead the strategic planning, implementation, and optimization of business applications across the organisation to enhance operational efficiency, customer experience, and digital transformation within the business. Client Details This opportunity is with a well-established organisation in the retail industry, known for its strong market presence and innovative approach. The company operates as part of a large organisation and focuses on delivering high-quality products and services to its customers. Description Oversee business-critical applications (ERP, CRM, POS, ecommerce, franchise tools). Vendor management, release coordination, Tier 1-3 application support Training, user support, franchise onboarding Align systems to evolving operational needs Collaborate with IT Ops team to coordinate end-user support, issue triaging, and knowledge base management Provide application enablement and integrations in support of ecommerce growth Evaluate and recommend new technologies to support growth and innovation. Ensure applications comply with GDPR, and industry standards. Identify inefficiencies and automate workflows across departments (sales, marketing, operations). Drive adoption of Digital tools amongst staff and ensure proper training Profile A successful Head of IT Applications should have: Proven experience in managing IT applications within the retail industry. A strong background in software development, implementation, and optimisation. Knowledge of industry best practices and emerging technologies. Excellent leadership and project management skills. The ability to communicate effectively with technical and non-technical stakeholders.A successful Head of IT Applications should have: Strong project management and change management skills Strategic thinking and business acumen Excellent communication and stakeholder engagement Analytical mindset with data driven decision making Deep understanding of customer journey mapping and UX 7+ years in business applications, IT management, or digital transformation Experience in beauty, wellness, retail, or hospitality industries preferred Proven track record of leading enterprise software implementations (e.g., CRM, ERP) Familiarity with SaaS platforms and cloud-based solutions Tools & technology proficiency CRM ERP E-commerce: Shopify Power BI, Tableau, Google Analytics Job Offer Opportunities for professional growth and development. Pension Bonus Private Medical
Oct 07, 2025
Full time
The Head of IT Applications will lead the strategic planning, implementation, and optimization of business applications across the organisation to enhance operational efficiency, customer experience, and digital transformation within the business. Client Details This opportunity is with a well-established organisation in the retail industry, known for its strong market presence and innovative approach. The company operates as part of a large organisation and focuses on delivering high-quality products and services to its customers. Description Oversee business-critical applications (ERP, CRM, POS, ecommerce, franchise tools). Vendor management, release coordination, Tier 1-3 application support Training, user support, franchise onboarding Align systems to evolving operational needs Collaborate with IT Ops team to coordinate end-user support, issue triaging, and knowledge base management Provide application enablement and integrations in support of ecommerce growth Evaluate and recommend new technologies to support growth and innovation. Ensure applications comply with GDPR, and industry standards. Identify inefficiencies and automate workflows across departments (sales, marketing, operations). Drive adoption of Digital tools amongst staff and ensure proper training Profile A successful Head of IT Applications should have: Proven experience in managing IT applications within the retail industry. A strong background in software development, implementation, and optimisation. Knowledge of industry best practices and emerging technologies. Excellent leadership and project management skills. The ability to communicate effectively with technical and non-technical stakeholders.A successful Head of IT Applications should have: Strong project management and change management skills Strategic thinking and business acumen Excellent communication and stakeholder engagement Analytical mindset with data driven decision making Deep understanding of customer journey mapping and UX 7+ years in business applications, IT management, or digital transformation Experience in beauty, wellness, retail, or hospitality industries preferred Proven track record of leading enterprise software implementations (e.g., CRM, ERP) Familiarity with SaaS platforms and cloud-based solutions Tools & technology proficiency CRM ERP E-commerce: Shopify Power BI, Tableau, Google Analytics Job Offer Opportunities for professional growth and development. Pension Bonus Private Medical
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The Role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! Day to Day Responsibilites Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 4,500. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. Benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free On-site Gym Company incentives, access to discount schemes 49643LF INDMANJ
Oct 06, 2025
Full time
THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa 400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The Role Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations! Day to Day Responsibilites Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under 4,500. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Working towards a telephony KPI. Delivery of new client implementations. Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM). Identify opportunities to up-sell and actively promote additional services with a target of achieving 10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal, activity and outstanding task updates. What you bring to the team An organised individual with excellent attention to detail, accuracy, and consistency. Microsoft Office software experience including Excel, Word and PowerPoint. Excellent attention to detail and written skills when communicating with others, both internally and externally. The ability to communicate clearly and concisely, varying communication style depending upon the audience. Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner. To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day. Benefit 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free On-site Gym Company incentives, access to discount schemes 49643LF INDMANJ
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: The Senior Analyst of Medical Affairs (Medical Education Grants) will be an integral member of the Medical Affairs, Medical Education Grant team. This role is essential for enhancing efficiency and effectiveness of the department's operational and management of Independent Medical Education grant requests from external organizations. Essential Functions Monitor the Educational Grant Management System and perform initial review of grant requests for completeness and alignment to industry and company guidelines Partner with Grants Manager to track routed requests against the budget to ensure approvals do not exceed the target forecast Process grant requests, to include communication of grant decisions to internal and external parties and issuing of payment to requestors Maintain a schedule of supported educational events across all Neuroscience molecules Track outcomes from supported programs Gather and assist analyze performance metrics under Grant Managers' oversight and communicate the results to stakeholders within the organization as needed. Prepare presentations for use by Grants Manager and other internal departments as needed Respond to reported problems and work with a diverse team of internal and external stakeholders to identify resolutions Schedule monthly EGRC meetings, distribute review materials to the team prior to the meeting, and prepare presentation materials Identify potential process improvements related to the grant workflow Update documentation related to IME grant processes and workflow diagrams to ensure business continuity and aid in continuous improvement efforts Communicate regularly with grant requestors regarding status, payment, program materials and outcomes of supported activities Analyze operational processes and systems and establish best practices Participate in professional meetings to evaluate the impact that regulatory and policy decisions have on IME grants Partner with IME Director on special projects Required Knowledge, Skills, and Abilities Pharmaceutical industry and/or agency/medical education company experience is required Experience working with Microsoft Office, including Excel, PowerPoint, Outlook and Word is required Experience working with Pivot Tables, Macros and/or Visual Basic for Applications is preferred Experience working with publication software (e.g., Microsoft Publisher, Adobe InDesign) is desired Knowledge/understanding of FDA and regulatory guidelines for industry support of medical education events (e.g., PhRMA guidelines, OIG, AMA, ACCME, Sunshine Act) is desired Knowledge of CME/CE outcomes assessments (e.g., MOOREs, TELMs) is desired Experience working with reporting solutions (e.g., Izenda, SmartSheets) is desired Experience working with a request management or customer management system is desired (e.g., CyberGrants, Vision Tracker, CRM systems) Required/Preferred Education and Licenses Relevant degree, direct experience working in independent medical education grants or a mix of both Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Oct 04, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: The Senior Analyst of Medical Affairs (Medical Education Grants) will be an integral member of the Medical Affairs, Medical Education Grant team. This role is essential for enhancing efficiency and effectiveness of the department's operational and management of Independent Medical Education grant requests from external organizations. Essential Functions Monitor the Educational Grant Management System and perform initial review of grant requests for completeness and alignment to industry and company guidelines Partner with Grants Manager to track routed requests against the budget to ensure approvals do not exceed the target forecast Process grant requests, to include communication of grant decisions to internal and external parties and issuing of payment to requestors Maintain a schedule of supported educational events across all Neuroscience molecules Track outcomes from supported programs Gather and assist analyze performance metrics under Grant Managers' oversight and communicate the results to stakeholders within the organization as needed. Prepare presentations for use by Grants Manager and other internal departments as needed Respond to reported problems and work with a diverse team of internal and external stakeholders to identify resolutions Schedule monthly EGRC meetings, distribute review materials to the team prior to the meeting, and prepare presentation materials Identify potential process improvements related to the grant workflow Update documentation related to IME grant processes and workflow diagrams to ensure business continuity and aid in continuous improvement efforts Communicate regularly with grant requestors regarding status, payment, program materials and outcomes of supported activities Analyze operational processes and systems and establish best practices Participate in professional meetings to evaluate the impact that regulatory and policy decisions have on IME grants Partner with IME Director on special projects Required Knowledge, Skills, and Abilities Pharmaceutical industry and/or agency/medical education company experience is required Experience working with Microsoft Office, including Excel, PowerPoint, Outlook and Word is required Experience working with Pivot Tables, Macros and/or Visual Basic for Applications is preferred Experience working with publication software (e.g., Microsoft Publisher, Adobe InDesign) is desired Knowledge/understanding of FDA and regulatory guidelines for industry support of medical education events (e.g., PhRMA guidelines, OIG, AMA, ACCME, Sunshine Act) is desired Knowledge of CME/CE outcomes assessments (e.g., MOOREs, TELMs) is desired Experience working with reporting solutions (e.g., Izenda, SmartSheets) is desired Experience working with a request management or customer management system is desired (e.g., CyberGrants, Vision Tracker, CRM systems) Required/Preferred Education and Licenses Relevant degree, direct experience working in independent medical education grants or a mix of both Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: The Senior Analyst of Medical Affairs (Medical Education Grants) will be an integral member of the Medical Affairs, Medical Education Grant team. This role is essential for enhancing efficiency and effectiveness of the department's operational and management of Independent Medical Education grant requests from external organizations. Essential Functions Monitor the Educational Grant Management System and perform initial review of grant requests for completeness and alignment to industry and company guidelines Partner with Grants Manager to track routed requests against the budget to ensure approvals do not exceed the target forecast Process grant requests, to include communication of grant decisions to internal and external parties and issuing of payment to requestors Maintain a schedule of supported educational events across all Neuroscience molecules Track outcomes from supported programs Gather and assist analyze performance metrics under Grant Managers' oversight and communicate the results to stakeholders within the organization as needed. Prepare presentations for use by Grants Manager and other internal departments as needed Respond to reported problems and work with a diverse team of internal and external stakeholders to identify resolutions Schedule monthly EGRC meetings, distribute review materials to the team prior to the meeting, and prepare presentation materials Identify potential process improvements related to the grant workflow Update documentation related to IME grant processes and workflow diagrams to ensure business continuity and aid in continuous improvement efforts Communicate regularly with grant requestors regarding status, payment, program materials and outcomes of supported activities Analyze operational processes and systems and establish best practices Participate in professional meetings to evaluate the impact that regulatory and policy decisions have on IME grants Partner with IME Director on special projects Required Knowledge, Skills, and Abilities Pharmaceutical industry and/or agency/medical education company experience is required Experience working with Microsoft Office, including Excel, PowerPoint, Outlook and Word is required Experience working with Pivot Tables, Macros and/or Visual Basic for Applications is preferred Experience working with publication software (e.g., Microsoft Publisher, Adobe InDesign) is desired Knowledge/understanding of FDA and regulatory guidelines for industry support of medical education events (e.g., PhRMA guidelines, OIG, AMA, ACCME, Sunshine Act) is desired Knowledge of CME/CE outcomes assessments (e.g., MOOREs, TELMs) is desired Experience working with reporting solutions (e.g., Izenda, SmartSheets) is desired Experience working with a request management or customer management system is desired (e.g., CyberGrants, Vision Tracker, CRM systems) Required/Preferred Education and Licenses Relevant degree, direct experience working in independent medical education grants or a mix of both Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Oct 04, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: The Senior Analyst of Medical Affairs (Medical Education Grants) will be an integral member of the Medical Affairs, Medical Education Grant team. This role is essential for enhancing efficiency and effectiveness of the department's operational and management of Independent Medical Education grant requests from external organizations. Essential Functions Monitor the Educational Grant Management System and perform initial review of grant requests for completeness and alignment to industry and company guidelines Partner with Grants Manager to track routed requests against the budget to ensure approvals do not exceed the target forecast Process grant requests, to include communication of grant decisions to internal and external parties and issuing of payment to requestors Maintain a schedule of supported educational events across all Neuroscience molecules Track outcomes from supported programs Gather and assist analyze performance metrics under Grant Managers' oversight and communicate the results to stakeholders within the organization as needed. Prepare presentations for use by Grants Manager and other internal departments as needed Respond to reported problems and work with a diverse team of internal and external stakeholders to identify resolutions Schedule monthly EGRC meetings, distribute review materials to the team prior to the meeting, and prepare presentation materials Identify potential process improvements related to the grant workflow Update documentation related to IME grant processes and workflow diagrams to ensure business continuity and aid in continuous improvement efforts Communicate regularly with grant requestors regarding status, payment, program materials and outcomes of supported activities Analyze operational processes and systems and establish best practices Participate in professional meetings to evaluate the impact that regulatory and policy decisions have on IME grants Partner with IME Director on special projects Required Knowledge, Skills, and Abilities Pharmaceutical industry and/or agency/medical education company experience is required Experience working with Microsoft Office, including Excel, PowerPoint, Outlook and Word is required Experience working with Pivot Tables, Macros and/or Visual Basic for Applications is preferred Experience working with publication software (e.g., Microsoft Publisher, Adobe InDesign) is desired Knowledge/understanding of FDA and regulatory guidelines for industry support of medical education events (e.g., PhRMA guidelines, OIG, AMA, ACCME, Sunshine Act) is desired Knowledge of CME/CE outcomes assessments (e.g., MOOREs, TELMs) is desired Experience working with reporting solutions (e.g., Izenda, SmartSheets) is desired Experience working with a request management or customer management system is desired (e.g., CyberGrants, Vision Tracker, CRM systems) Required/Preferred Education and Licenses Relevant degree, direct experience working in independent medical education grants or a mix of both Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
The key aspects of this important new role are supporting membership , championing communications and impact , and overseeing youth engagement , which you will lead on at an organisational level, working closely with senior colleagues. As a membership organisation, the role of Head of Membership & Impact is crucial to the core mission of our charity, and forms part of our core team, working closely with both our CEO and Head of Partnerships & Grants, with support from your line reports. Membership: You will oversee our membership process of our 170 members, from new joiners to member training and networking provision. The responsibilities of membership are varied, but include Ensuring a rigorous membership onboarding, survey and renewal process Designing and facilitating a comprehensive membership and events offer that meets members needs and fulfills our commitments from funders; Maintaining strong direct relationships with members, and overseeing the work with supplementary schools Impact & Communications: You will lead YCF s impactful communications and reporting. Responsibility areas will include: Overseeing YCF s collection and effective use of our CRM and data, including about members Developing and writing effective and impactful reporting and storytelling of YCF s work Embedding effective communications across YCF s team Overseeing YCF s online presence, including social media and our website Youth engagement : Finally, you will oversee YCF s youth engagement, via the following areas: Overseeing the delivery of our Young Ambassadors programme, in coordination with a leading youth social action provider, in line with best practice Facilitate and develop impactful opportunities for young Camdeners to have a say in decisions that impact them You will also be a key leader at YCF and a core member of the SMT, managing two part-time staff members. You will champion the areas of membership, impact and communications and youth engagement across YCF and with external stakeholders. You will be called upon to represent the organisation in key spaces, including with Camden Council, key funders, and elsewhere. This post is subject to satisfactory Enhanced DBS check. The successful candidate must have the right to work in the UK. About YCF Young Camden Foundation is a registered charity, established in 2017. YCF is supported by a number of important stakeholders, including the John Lyons Charity, corporate partners and Camden Council, and is a proud member of the national Young People s Foundation Trust. YCF works on behalf of our 170+ Camden members, who serve thousands of children and young people across our borough, working regularly with all local stakeholders, from local MPs to community leaders. Under our new strategy for 2025-28, A Stronger Camden for Young People , we are clear on our strategic objectives for the next three years. Led by our CEO Daisy Srblin, and Chaired by Martin Pratt CBE, our small but mighty team punches above its weight in our borough, supporting our members and the children and young people they serve across our borough. Essential and desirable criteria The essential criteria we are looking for are as follows: Excellent communication skills, both written and verbal, with experience of report writing Confidence and experience in handling data, and generating reports from data Experience of using Salesforce, Mailchimp / similar CRM effectively Exceptional organizational skills, with the ability to successful manage a busy and diverse workload Experience generating and leading on social media / website content A commitment to the core values of YCF s work: collaboration, community, equality and sustainability A collaborative approach to work Educated to degree level or equivalent experience It would also be desirable, but not essential, if the candidate has: Previous experience working with voluntary and community groups and/or public sector organisations Experience working with young people Line management experience Understanding / professional or lived experience of the lived context of Camden Experience planning, facilitating and delivering events Experience of design software, such as Canva We know that skills and experiences come in different forms, so if you ve got a range of our essential criteria, and a willingness to learn, there are training and education opportunities at YCF to train you up in post. Please review the attached Job Description for full details of this role and its responsibilities. What we offer We firmly believe you ll be working in one of the best teams in the sector, with a collaborative and supportive culture. But you ll also benefit from: 25 days of annual leave per year In addition, your birthday off as paid leave, and office closure between Christmas and New Year Access to our Employee Assistance Programme 360 Wellbeing, including free in-person counselling sessions and 24/7 online and telephone GP Training and development opportunities throughout the year Free gym access and access to free creative and fitness classes as part of our Labs membership Access to unlimited tea, coffee, biscuits and fruit each day, and access to on-site showers Discount on food and drink in Camden Stables Market Please click 'Apply now' for details regarding application for this role.
Oct 03, 2025
Full time
The key aspects of this important new role are supporting membership , championing communications and impact , and overseeing youth engagement , which you will lead on at an organisational level, working closely with senior colleagues. As a membership organisation, the role of Head of Membership & Impact is crucial to the core mission of our charity, and forms part of our core team, working closely with both our CEO and Head of Partnerships & Grants, with support from your line reports. Membership: You will oversee our membership process of our 170 members, from new joiners to member training and networking provision. The responsibilities of membership are varied, but include Ensuring a rigorous membership onboarding, survey and renewal process Designing and facilitating a comprehensive membership and events offer that meets members needs and fulfills our commitments from funders; Maintaining strong direct relationships with members, and overseeing the work with supplementary schools Impact & Communications: You will lead YCF s impactful communications and reporting. Responsibility areas will include: Overseeing YCF s collection and effective use of our CRM and data, including about members Developing and writing effective and impactful reporting and storytelling of YCF s work Embedding effective communications across YCF s team Overseeing YCF s online presence, including social media and our website Youth engagement : Finally, you will oversee YCF s youth engagement, via the following areas: Overseeing the delivery of our Young Ambassadors programme, in coordination with a leading youth social action provider, in line with best practice Facilitate and develop impactful opportunities for young Camdeners to have a say in decisions that impact them You will also be a key leader at YCF and a core member of the SMT, managing two part-time staff members. You will champion the areas of membership, impact and communications and youth engagement across YCF and with external stakeholders. You will be called upon to represent the organisation in key spaces, including with Camden Council, key funders, and elsewhere. This post is subject to satisfactory Enhanced DBS check. The successful candidate must have the right to work in the UK. About YCF Young Camden Foundation is a registered charity, established in 2017. YCF is supported by a number of important stakeholders, including the John Lyons Charity, corporate partners and Camden Council, and is a proud member of the national Young People s Foundation Trust. YCF works on behalf of our 170+ Camden members, who serve thousands of children and young people across our borough, working regularly with all local stakeholders, from local MPs to community leaders. Under our new strategy for 2025-28, A Stronger Camden for Young People , we are clear on our strategic objectives for the next three years. Led by our CEO Daisy Srblin, and Chaired by Martin Pratt CBE, our small but mighty team punches above its weight in our borough, supporting our members and the children and young people they serve across our borough. Essential and desirable criteria The essential criteria we are looking for are as follows: Excellent communication skills, both written and verbal, with experience of report writing Confidence and experience in handling data, and generating reports from data Experience of using Salesforce, Mailchimp / similar CRM effectively Exceptional organizational skills, with the ability to successful manage a busy and diverse workload Experience generating and leading on social media / website content A commitment to the core values of YCF s work: collaboration, community, equality and sustainability A collaborative approach to work Educated to degree level or equivalent experience It would also be desirable, but not essential, if the candidate has: Previous experience working with voluntary and community groups and/or public sector organisations Experience working with young people Line management experience Understanding / professional or lived experience of the lived context of Camden Experience planning, facilitating and delivering events Experience of design software, such as Canva We know that skills and experiences come in different forms, so if you ve got a range of our essential criteria, and a willingness to learn, there are training and education opportunities at YCF to train you up in post. Please review the attached Job Description for full details of this role and its responsibilities. What we offer We firmly believe you ll be working in one of the best teams in the sector, with a collaborative and supportive culture. But you ll also benefit from: 25 days of annual leave per year In addition, your birthday off as paid leave, and office closure between Christmas and New Year Access to our Employee Assistance Programme 360 Wellbeing, including free in-person counselling sessions and 24/7 online and telephone GP Training and development opportunities throughout the year Free gym access and access to free creative and fitness classes as part of our Labs membership Access to unlimited tea, coffee, biscuits and fruit each day, and access to on-site showers Discount on food and drink in Camden Stables Market Please click 'Apply now' for details regarding application for this role.
Head of Information Technology/Head of Information Systems - IT Strategy, Technology Leadership, Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; ITIL. Permanent, East Kent/Hybrid (3/2). £95k - £110k +Bonus +Benefits (Negotiable of experience). Head of IT/Head of Information Systems required by leading organisation within the heavy building materials, logistics and construction industry. The Head of IT/Head of Information Systems will be responsible for overseeing the strategic direction, development, and management of information systems and technology infrastructure across all business units. This role ensures that IT operations are aligned with busine strategy and drive digital transformation initiatives. The successful candidate will lead the design, implementation, and maintenance of secure, scalable, and efficient systems (Enterprise Software Applications, Infrastructure and while managing IT operations, governance, cybersecurity, data strategy, compliance and budgets. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory Line and subsequent Matrix management of a multi-disciplinary team Budgetary management and reporting Vendor selection and management including contract management We welcome candidates from a range of backgrounds but any experience within building services, construction, engineering, primary industry, logistics or related sectors would be of additional interest. You will however be able to demonstrate: Significant experience gained in IT leadership roles at a senior level with overall Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support, Service Delivery and Project/Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (eg, ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Bachelor's or Master's degree in Information Technology, Computer Science, Business Information Systems, or a related field ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT/IS environment over many years to come. You will need a driving license and car to reach the company's head offices. Easily commutable from Canterbury, Whitstable, Herne Bay, Ramsgate, Deal, Folkestone, Dover, Faversham or Ashford, Kent.
Oct 03, 2025
Full time
Head of Information Technology/Head of Information Systems - IT Strategy, Technology Leadership, Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; ITIL. Permanent, East Kent/Hybrid (3/2). £95k - £110k +Bonus +Benefits (Negotiable of experience). Head of IT/Head of Information Systems required by leading organisation within the heavy building materials, logistics and construction industry. The Head of IT/Head of Information Systems will be responsible for overseeing the strategic direction, development, and management of information systems and technology infrastructure across all business units. This role ensures that IT operations are aligned with busine strategy and drive digital transformation initiatives. The successful candidate will lead the design, implementation, and maintenance of secure, scalable, and efficient systems (Enterprise Software Applications, Infrastructure and while managing IT operations, governance, cybersecurity, data strategy, compliance and budgets. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory Line and subsequent Matrix management of a multi-disciplinary team Budgetary management and reporting Vendor selection and management including contract management We welcome candidates from a range of backgrounds but any experience within building services, construction, engineering, primary industry, logistics or related sectors would be of additional interest. You will however be able to demonstrate: Significant experience gained in IT leadership roles at a senior level with overall Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support, Service Delivery and Project/Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (eg, ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Bachelor's or Master's degree in Information Technology, Computer Science, Business Information Systems, or a related field ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT/IS environment over many years to come. You will need a driving license and car to reach the company's head offices. Easily commutable from Canterbury, Whitstable, Herne Bay, Ramsgate, Deal, Folkestone, Dover, Faversham or Ashford, Kent.
Specification Business Development Manager: Access Control, Fire and Security, Construction Location: Fully Remote with client site visits - covering Midlands and Northern England + Some clients in Central Scotland Competitive Base + Commission + Car + Package To suit candidate currently living near Birmingham, Manchester, Stoke, Nottingham, Derby, Leicester, Sheffield or Leeds ideally. Applause IT are delighted to be working again with this global leader in advanced security solutions is seeking an experienced Specification Business Development Manager to join their UK Specification Team. With nearly 70 years of design and manufacturing expertise, their innovative products are trusted in over 90 countries and span Door Entry, Access Control, CCTV, Intruder Detection, Home Automation, and Fire Safety Systems . The company leads the market in delivering integrated, scalable, and easy-to-install security solutions , with a commitment to technical excellence, innovation, and outstanding customer service. This is a remote, field-based role ideal for a self-motivated professional. You'll be responsible for promoting the company's full portfolio of security solutions to consultants, specifiers, M&E subcontractors, developers, property groups, and other industry influencers across your territory. Your primary objective will be to secure early-stage project specifications , ensuring the company's products are embedded in high-value developments from the outset. You'll work closely with sales teams to influence decision-makers and generate demand upstream in the sales process. Key Responsibilities Identify and develop new business opportunities in the security and construction sectors with existing an new customer accounts. Build and maintain strong, long-term relationships with M&E consultants, subcontractors, developers, and key decision-makers. Deliver engaging CPD seminars, presentations, and technical proposals. Influence and secure product specifications, replacing competitor products where possible. Collaborate with internal teams to ensure smooth project handover and delivery. Maintain accurate CRM records and achieve/exceed KPIs. Monitor competitor activity and stay ahead of industry trends and emerging technologies. Skills & Experience Proven track record working with s p ecifiers, developers, M&E consultants, and subcontractors in security or construction. Strong technical knowledge of security systems - including access control, CCTV, intercoms, smart home, IoT sensors etc. Will train to fill in product gaps with right candidate. Possible cross train from HVAC and/or BMS side also. Demonstrated success in influencing and winning project specifications. Excellent communication and presentation skills. Strong organisational and time-management abilities. Proficient in CRM software and Microsoft Office. Full UK driving licence (essential). Experience delivering CPD seminars (desirable). Benefits Competitive salary + commission scheme 25 days annual leave + 8 bank holidays (increasing with service) Christmas shutdown Training & development opportunities Annual events calendar including charity and wellbeing days 4 life assurance Daily fresh fruit & treat days Smart Health - 24/7 online GP appointments Employee wellbeing portal Free eye tests & flu vaccines Company social events Long service awards & employee of the month awards Pension scheme (salary sacrifice) Perkbox employee benefits platform If you're a commercially driven business development professional with a passion for building relationships and securing high-value project specifications, apply today to join a forward-thinking leader in security technology.
Oct 02, 2025
Full time
Specification Business Development Manager: Access Control, Fire and Security, Construction Location: Fully Remote with client site visits - covering Midlands and Northern England + Some clients in Central Scotland Competitive Base + Commission + Car + Package To suit candidate currently living near Birmingham, Manchester, Stoke, Nottingham, Derby, Leicester, Sheffield or Leeds ideally. Applause IT are delighted to be working again with this global leader in advanced security solutions is seeking an experienced Specification Business Development Manager to join their UK Specification Team. With nearly 70 years of design and manufacturing expertise, their innovative products are trusted in over 90 countries and span Door Entry, Access Control, CCTV, Intruder Detection, Home Automation, and Fire Safety Systems . The company leads the market in delivering integrated, scalable, and easy-to-install security solutions , with a commitment to technical excellence, innovation, and outstanding customer service. This is a remote, field-based role ideal for a self-motivated professional. You'll be responsible for promoting the company's full portfolio of security solutions to consultants, specifiers, M&E subcontractors, developers, property groups, and other industry influencers across your territory. Your primary objective will be to secure early-stage project specifications , ensuring the company's products are embedded in high-value developments from the outset. You'll work closely with sales teams to influence decision-makers and generate demand upstream in the sales process. Key Responsibilities Identify and develop new business opportunities in the security and construction sectors with existing an new customer accounts. Build and maintain strong, long-term relationships with M&E consultants, subcontractors, developers, and key decision-makers. Deliver engaging CPD seminars, presentations, and technical proposals. Influence and secure product specifications, replacing competitor products where possible. Collaborate with internal teams to ensure smooth project handover and delivery. Maintain accurate CRM records and achieve/exceed KPIs. Monitor competitor activity and stay ahead of industry trends and emerging technologies. Skills & Experience Proven track record working with s p ecifiers, developers, M&E consultants, and subcontractors in security or construction. Strong technical knowledge of security systems - including access control, CCTV, intercoms, smart home, IoT sensors etc. Will train to fill in product gaps with right candidate. Possible cross train from HVAC and/or BMS side also. Demonstrated success in influencing and winning project specifications. Excellent communication and presentation skills. Strong organisational and time-management abilities. Proficient in CRM software and Microsoft Office. Full UK driving licence (essential). Experience delivering CPD seminars (desirable). Benefits Competitive salary + commission scheme 25 days annual leave + 8 bank holidays (increasing with service) Christmas shutdown Training & development opportunities Annual events calendar including charity and wellbeing days 4 life assurance Daily fresh fruit & treat days Smart Health - 24/7 online GP appointments Employee wellbeing portal Free eye tests & flu vaccines Company social events Long service awards & employee of the month awards Pension scheme (salary sacrifice) Perkbox employee benefits platform If you're a commercially driven business development professional with a passion for building relationships and securing high-value project specifications, apply today to join a forward-thinking leader in security technology.
Job Description General Commercial Manager Hybrid (Head Office Leeds) 39 hours per week Competitive Salary + uncapped bonus potential, Company Car or Car allowance We are seeking a dynamic and results-driven Commercial Manager to join our team. The ideal candidate will be responsible for overseeing the commercial strategy and development of our business, ensuring profitability and growth. This role requires a strategic thinker with strong leadership skills and a proven track record in commercial management. What you will be doing: Develop and implement commercial strategies to achieve business objectives. Analyse market trends and identify new business opportunities. Manage relationships with key clients and stakeholders. Oversee pricing strategies and contract negotiations. Collaborate with cross-functional teams to drive business growth. Monitor and report on performance metrics and KPIs. Lead and mentor the commercial team (Account Managers & Telesales) to enhance performance and productivity. About you: Experience in commercial management or a similar role delivering growth through existing and new business. Exceptional negotiation skills, planning and execution. Excellent commercial acumen and knowledge of the key profit levers Strong analytical and problem-solving skills. High energy levels and the ability to perform in a fast-moving and pressured environment and deliver to tight deadlines Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Proficient in Microsoft Office Suite and CRM software.
Oct 01, 2025
Full time
Job Description General Commercial Manager Hybrid (Head Office Leeds) 39 hours per week Competitive Salary + uncapped bonus potential, Company Car or Car allowance We are seeking a dynamic and results-driven Commercial Manager to join our team. The ideal candidate will be responsible for overseeing the commercial strategy and development of our business, ensuring profitability and growth. This role requires a strategic thinker with strong leadership skills and a proven track record in commercial management. What you will be doing: Develop and implement commercial strategies to achieve business objectives. Analyse market trends and identify new business opportunities. Manage relationships with key clients and stakeholders. Oversee pricing strategies and contract negotiations. Collaborate with cross-functional teams to drive business growth. Monitor and report on performance metrics and KPIs. Lead and mentor the commercial team (Account Managers & Telesales) to enhance performance and productivity. About you: Experience in commercial management or a similar role delivering growth through existing and new business. Exceptional negotiation skills, planning and execution. Excellent commercial acumen and knowledge of the key profit levers Strong analytical and problem-solving skills. High energy levels and the ability to perform in a fast-moving and pressured environment and deliver to tight deadlines Excellent communication and interpersonal skills. Proven ability to lead and motivate a team. Proficient in Microsoft Office Suite and CRM software.
