1494 jobs found

TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: About the Program Continuous improvement is abusiness strategy that involves the evaluation and revision of processes, methods and practices. The goal of continuous improvement is to make periodic changes to increase the efficiency, accuracy and effectiveness of business operationsusing key tools from Lean Six Sigma. What You'll Do As a 12 month placement, your main responsibilities will include: Participating in process improvement projects, leveraging Lean Six Sigma (LSS) methodology, including scoping, defining, prioritizing projects, identifying project metrics, developing control plans to ensure project delivers gains that are continuous and sustainable with results that are measurable and validated developing pilot plans as needed Responsible for supporting research that identifies improvement opportunities, including identifying, testing, and developing and implementing sustainable improvement strategies to improve productivity and efficiencies that supports current and future business needs Providing planning support using DMAIC (Define, Measure, Analyse, Improve, Control) project roadmap includes identifying project metrics, providing methods to validate project solutions, deliver measurable and validated results and develop control plans to ensure project gains are continuous and sustainable Serving as an internal consultant on assigned projects to assist with identifying improvement opportunities and providing recommendations that includes defining Voice of the Customer, overseeing data collection, analysis, testing Collaborating with TJX Europe departments where there is impact to operational efficiencies, analysing data based on metrics, providing quantitative and qualitative observations, and developing recommendations based on findings What We're Looking For Working towards Bachelor's degree in Business Management/ Engineering/Science (preferred, not essential) Knowledge of Lean Six Sigma (LSS) and DMAIC methodology; LSSGreen and/or Yellow belt training an asset Demonstrated project management skills including structured project methodologies (i.e. determining needs, researching existing programs, etc.); utilizing multiple sources of information to develop well-structured business recommendations preparing and maintaining detailed development plans for projects; determining project specifications; understanding and applying principles of project control; and knowledge of and ability to use project reporting systems Good analytical and critical thinking skills to provide solutions; ability to leverage prior experience and adapt quickly to the changing work environment tomake effective decisions, revise business strategies to support the vision of the organization Demonstrated problem solving skills including analysis of information (i.e. requirements; description of problems.); provide solutions with cost implications to effectively resolve issues and execute strategic solutions Good organizational development skills including change management, time management; ability to implement and manage details, prioritize, multi-task and sometimes work under time pressure; ability to work independently with minimal supervision Excellent presentation, interpersonal and communication skills; ability to read, write and interpret information accurately. Ability to develop and build relationships with internal and external partners, influence team membersand help prioritize activities and resources to meet the organization's needs; build rapport and credibility to be a trusted advisor Demonstrated people management skills including coaching, providing advice and guidance to Associates to resolve issues/problems, evaluating performance and providing feedback to team members. Good understanding of financial planning, business tools and reports to make business recommendations Skills/Knowledge Strong computer skills including MS Office - Word, Excel, PowerPoint, Access; VBA and SharePoint knowledge/experience an asset. Ability to analyze and interpret data using statistical software such as Minitab Demonstrated ability to deliver measurable results Problem solving ability- Lean or Six Sigma Interact and partner with all levels of the organization up to Manager and Manager of Project Management What we offer At TJX Europe, we believe in supporting our associates to thrive both professionally and personally. Here's what you can expect: Generous holiday allowance plus bank holidays Exclusive employee discounts at TK Maxx and Homesense Ongoing learning and development opportunities A collaborative, inclusive culture where your voice is valued Access to wellbeing support and resources Pension and life assurance schemes Opportunities to grow your career across our global business Hybrid working model with flexibility A vibrant, campus-style head office in the heart of Watford-featuring a subsidised canteen, onsite gym, free parking, and just a short walk from Watford Junction Station Application Process Online application > Psychometric Online Tests > Online Video Interview > Assessment Centre or In Person Interview You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB

Salary from £35,350 + Up to 5% Bonus Fixed Term Contract 6-Months, available on a full time or part time basis (minimum of 25 hours per week) Hybrid Working Based at our offices in Thorpe Park, Leeds Make your mark in a fast?paced, people?focused recruitment role We have a 6?month fixed?term opportunity to join our Recruitment Team at Northern Gas Networks (NGN) as a Recruitment Advisor . You will be supporting the delivery of end?to?end recruitment activity, including vacancy approvals, advertising, attraction and sourcing, selection support and onboarding. You will contribute to ensuring both candidates and hiring managers receive a high?quality and consistent experience throughout the recruitment process. The role offers a varied workload, supporting recruitment across both operational roles and head office functions. You will work in partnership with hiring managers and the wider recruitment team, providing advice and practical support to help ensure recruitment activity is well planned and delivered to a high standard. In this role you will Advertise vacancies internally and externally, creating engaging adverts aligned to the NGN brand and designed to attract a diverse range of applicants Support hiring managers throughout the recruitment process, including vacancy briefings, advice on attraction routes, shortlisting support and use of the applicant tracking system Champion equality, diversity and inclusion by responding to individual applicant needs and supporting reasonable adjustments where required Carry out telephone screening or interviews in line with role requirements Coordinate interview scheduling and rescheduling in a prompt, organised and responsive manner Work closely with HR, Training and wider teams to support a smooth and positive onboarding experience Support ongoing recruitment?related projects and improvement initiatives, contributing to process reviews and service enhancements Maintain a strong focus on delivering a positive, engaging candidate experience at every stage of the recruitment journey We are looking for Proven experience working in a recruitment or resourcing role, either in?house or within an agency environment Strong written and verbal communication skills, with confidence engaging candidates and stakeholders by phone and email Ability to manage a busy workload, juggling multiple priorities and recruitment activities at pace Highly organised, with the ability to plan ahead, manage competing deadlines and maintain accuracy under pressure A proactive self?starter who can work independently and provide a high level of customer service with minimal supervision Comfortable adapting quickly and building effective working relationships with a wide range of stakeholders Experience working within structured recruitment processes and systems, with minimal training required We encourage early applications, as the vacancy may close before the advertised deadline once we have received enough suitable candidates Why join NGN? Salary from £35,350 per annum Annual bonus of up to 5% , recognising your contribution and performance 25 days of annual leave , plus recognised bank holidays and 2 additional half-days over the Christmas period Occupational sick pay available after the first 2 calendar days of statutory sick pay Generous stakeholder pension scheme , doubling your contribution, up to 10% Flexible benefits and salary sacrifice options , including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service Family-friendly policies , including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more About NGN We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy , shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women s/Ethnic Minority/Parents & Carers/DisABILITY) to ensure we reflect and uplift the communities we serve. Next Steps Simply click Apply and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place at the beginning of April . If you require any adjustments during the recruitment process, please contact our Recruitment Team at (url removed)

Site Manager Peterborough Permanent 52,000 - 64,000 for the right candidate. The Client: Our Client are a Tier 1 New Build Housing contractor working Nationally. This top ten house builder produce a wide range of homes for first time buyers and Housing Associations across the Country offering all-inclusive specifications. They are looking to recruit a Site Manager based in Peterborough. The Role: As the Site Manager, you will support and manage the site-based team to ensure that the required health, safety and environmental performance standards are achieved. You will contribute to the efficient and safe management of the building site and help maintain all necessary records and documents throughout every stage of the development. Duties: Manage, control and motivate all site staff including subcontractors and agency staff Ensure that Company Health & Safety Policies and procedures are strictly adhered to Ensure the project is running within budget and to programme Maintain and produce, on request, up-to-date Health & Safety records Ensure all Environmental and Waste Management Policies are adhered to Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted Fully adhere to the Company's Customer Care & Customer Satisfaction Policy & Procedures Conform to building regulations and warranty providers' requirements (NHBC & LABC) Ensure works undertaken are in full accordance with the cost provision allocated Ensure accurate production/progress returns are updated Attend and minute a weekly Sales/Construction Meeting Check the quality of finished product and snag each plot prior to each NHBC inspection Ensure all site administration is carried out in accordance with Head Office requirements Skills & Experience Must have previous experience working for a residential house builder at Assistant Site Manager level Must have up-to-date knowledge of health and safety obligations and building legislation Ability to manage change and use their own initiative Excellent organisational skills with the ability to handle complex situations and motivate others Appropriate CSCS card, valid SMSTS, First Aid certificate Benefits The opportunity of working with one of the top ten house building Contractors. Package and car allowance You will need residential experience for this role! If you are interested in this Site Manager position, please forward your CV to (url removed)

Complaints OfficerPermanent, Full-timeHybrid - 3 days at our Derby office, 2 days working from home Up to £32,000 plus benefits About the role Our Complaints team plays a key role in ensuring Mortgage Advice Bureau (MAB) delivers fair, timely and effective complaint resolution in line with FCA requirements and our commitment to strong customer outcomes. You'll take responsibility for each case from start to finish, applying sound judgement, clear communication and a consistently customer-centred approach. The role involves working closely with advisers, AR firms, product providers and colleagues across the business. You'll bring people together to understand the full picture, share insight and help resolve issues efficiently, while also contributing to improvements that strengthen our processes and prevent future detriment. As our environment evolves, you'll be comfortable adapting, learning and looking for better ways to work and embrace new technologies. What you'll be doing Recording and maintaining complaint information accurately, ensuring details are complete, reliable and easy to follow. Managing complaints through the full investigation lifecycle in line with FCA DISP rules and internal procedures. Gathering and reviewing evidence from advisers, AR firms, product providers and other third parties to build a balanced understanding of each case. Reviewing customer files and documentation to establish the facts and assess complaints objectively. Recommending fair, consistent and evidence-based outcomes that support good customer outcomes under Consumer Duty. Drafting clear, professional and empathetic written responses, including final response letters. Working collaboratively with advisers, AR firms and internal teams to progress cases efficiently and transparently. Supporting the handling of FOS-referred complaints, preparing case files and responding to information requests. Liaising with PI insurers or brokers where complaints may present potential financial exposure. Identifying trends, themes and root causes across complaints to support improvements in processes, controls and customer experience. Contributing to complaints MI and escalating emerging risks or significant issues. What you'll bring Experience in root cause analysis complaints handling. Background in financial services, ideally mortgages or insurance. Preferably CeMAP qualified. Strong understanding of FCA complaint-handling requirements. Awareness of Consumer Duty and its focus on good customer outcomes. Excellent written communication skills, with the ability to produce clear, professional and empathetic correspondence. High attention to detail and the ability to analyse complex information. Confidence managing multiple cases while maintaining fairness, balance and a strong focus on the customer. Strong communication skills when working with advisers, AR firms and internal stakeholders. A collaborative approach, with the ability to build constructive relationships and support shared goals. A proactive, organised mindset, taking responsibility for progressing work and maintaining high standards. Comfort using Microsoft Office and internal systems, and an openness to using digital tools to support investigations and reporting. A willingness to adapt, learn and contribute to improving how we work as the business and regulatory landscape evolves. Recruitment Process 1st stage: Teams interview with our hiring manager 2nd stage: Face to face interview at our Derby office with our hiring team - this will involve a task What's In It For You? Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more! Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager) A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work Everyone is Welcome At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you'd like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact . Use of AI We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It's important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self. Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.

Weekend PDI Technician 38,640 - 40,640 Wednesday-Sunday or Thursday-Monday Modern Workshop Tired of bonus pressure, targets, and customer-facing stress? This is a role where you can focus purely on what you do best - working on vehicles in a clean, well-equipped, and professional environment. Join a forward-thinking automotive group that's investing heavily in its people, facilities, and future. What You'll Get 38,640 - 40,640 salary - paid consistently, no bonus pressure Choice of shift pattern: Wednesday-Sunday or Thursday-Monday Midweek days off for better work-life balance Zero customer interaction - 100% workshop-based Full package: PAYE, pension, holiday pay & uniform Ongoing training and development across multiple brands Long-term security with a growing, stable employer Your Day-to-Day Complete pre-delivery inspections (PDI) to a high standard Carry out stock and vehicle checks Perform forecourt safety inspections Handle on-site breakdowns quickly and effectively Final vehicle checks ahead of test drives and handover Work across a variety of makes and models using modern tools Why This Role Stands Out No targets. No upselling. No pressure. A well-organised, professional workshop environment Supportive team culture where people stay long-term Real opportunity to progress within a growing group If you're looking for a stable, well-paid role where you can just get on with the job - this is it.

CLIENT HOST An exciting permanent opportunity to join a world-leading insurance company based in EC3V as a Client Host. Acting as the first point of contact, you will deliver exceptional customer service to visitors, staff, and stakeholders within a modern London office. The role involves managing front-of-house enquiries and providing first-line support to ensure a professional and welcoming environment, supporting day-to-day operations for a global organisation. CLIENT HOST ROLE: Providing a warm, professional welcome to visitors, managing enquiries, and ensuring a positive guest experience throughout their visit Managing reception operations, including check ins, visitor notifications, meeting room bookings, hospitality support, and maintaining a secure environment Handling incoming calls, emails, and requests, escalating issues appropriately and ensuring timely communication with hosts and internal teams Conducting regular floor walks, maintaining clean and well presented meeting rooms and communal areas, and reporting housekeeping, maintenance, and AV/VC issues Supporting workplace operations through daily opening/closing procedures, stock checks, facilities reporting, and preparation of reception, café, and kitchen areas Delivering administrative support, including inductions for new starters, event coordination, presentation preparation, stationery management, post handling, and courier bookings Assisting with internal events, company socials, and promotional materials using tools such as Canva, while supporting sustainability initiatives and crisis communications Acting as a trained first aider and Fire Marshal when required, maintaining awareness of Health & Safety requirements, and liaising with external contractors and suppliers CLIENT HOST ESSENTIALS: Bringing a minimum of two years customer or client facing head office experience Using advanced Microsoft Excel skills Maintaining high attention to detail Being highly organised Working in a team-oriented manner Noting that this opportunity cannot offer sponsorship CLIENT HOST BENEFITS: Receiving free breakfast or lunch with discounts at the office café Monthly employer contributions at 10% of your basic annual salary Having an annual leave balance of 25 days + bank holidays Accessing health and wellness initiatives Joining quarterly social events Engaging in personal and professional development opportunities Please note that this opportunity cannot offer sponsorship If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Are you the calm, solutions-focused person everyone turns to when something needs sorting? We're looking for a Customer Support Advisor to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK - providing guidance on internal systems, business processes and day-to-day queries. This is a people-first role where patience, empathy and attention to detail really count. What will you be doing as a Customer Support Advisor? Providing first-line support to branches and internal teams across the UK Handling a wide variety of queries - from system access to process guidance Logging and tracking queries through to full resolution Communicating clearly and calmly with staff at all levels Learning and supporting the company's bespoke internal systems We would LOVE to hear from you if you have the following skills and experience: Whether you've worked as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, we'd love to hear from you! Excellent communication and customer service skills Confident, calm, and professional when dealing with queries Strong attention to detail and a can-do attitude Able to take ownership and follow issues through to completion Keen to learn new systems and processes What will you get in return for your work as a Customer Support Advisor? 26,000 per annum Full-time, 35 h per week 8:00-16:00 / 9:00-17:30 shifts 25 days holidays (+ bank holidays) Free on-site lunch served daily in the staff canteen Free Parking Pension Scheme Summer BBQ, Christmas party, and long-service rewards Genuine career stability in a supportive, family-feel environment Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Customer Journey Manager Location : Alfreton, DE55 7RG Salary : Competitive, DOE Contract : Full-Time, Permanent - 37.5 hours per week (Monday-Friday) Benefits : Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme, On site parking, 23 days holiday plus Statutory About the Role We are looking for a proactive and customer-focused Customer Journey Manager to join our Sales & Marketing team. In this role, you will be responsible for overseeing and continuously improving the end-to-end customer experience, ensuring that every interaction reflects our commitment to exceptional service. You will act as the first point of contact for escalated customer complaints, monitor feedback across multiple channels, and work collaboratively across departments to identify opportunities to enhance the customer journey. This is a key position within the business, ensuring that customer insights drive improvements across operations, service delivery and training. Our Mission Our purpose is to change people s lives by improving their mobility, through understanding customer needs and providing the most appropriate solutions. By delivering real value to our customers, we aim to build a profitable and sustainable business while maintaining the highest standards of service and care. Key Responsibilities Customer Experience & Journey Management • Monitor and develop the external customer journey process, ensuring clear ownership of each stage • Identify opportunities to improve the customer experience across all touchpoints • Work with internal teams to ensure consistent service standards are maintained • Develop improved methods of measuring customer satisfaction across the customer journey Customer Feedback & Escalations • Act as the first point of contact for escalated customer complaints • Record, monitor and report on Customer Related Issues (CRIs) • Carry out customer feedback calls following installations for both Retail and Motability customer • Analyse feedback to identify trends and drive service improvements Reviews & Online Reputation • Work closely with the Online Marketing team to increase response rates on customer reviews across platforms such as Trustpilot and Google • Monitor and manage online feedback to support continuous improvement Cross-Department Collaboration • Work closely with the Quality Manager to identify service issues and implement improvements • Collaborate with the Field Product Assessment and Business Development teams • Share customer insights with internal stakeholders to support operational improvements Training & Development • Provide training, coaching and mentoring where required to improve service delivery • Lead disability awareness training across the organisation in partnership with charity partners • Identify training needs across the customer journey touchpoints Reporting & Performance Monitoring • Record and analyse customer service data and performance metrics • Provide monthly and quarterly reports to the Head of Sales & Marketing • Use insights and performance data to drive improvements and support business growth What We re Looking For We are seeking someone with strong emotional intelligence, a genuine passion for delivering exceptional customer service and ideally previous experience within a similar sector. Essential Skills & Experience • Strong interpersonal skills and the ability to manage sensitive or complex customer situations • Excellent communication skills (written, verbal and presentation) • Ability to analyse feedback and identify service improvement opportunities • Strong organisational skills and ability to manage your own workload • High level of emotional intelligence and empathy • Proficiency with Microsoft Office and IT systems Personal Attributes • Customer-focused with a proactive mindset • Confident communicator with the ability to influence and support colleagues • Collaborative and supportive team player • Strong attention to detail and problem-solving ability Our Values We are proud to work in a culture that reflects the following values: • Innovation Driven Always open to new ideas and better ways of working • Service Deliver exceptional service with a proactive, solutions-focused mindset • Ethical & Fair Do the right thing in the right way • Brave Challenge thinking and drive meaningful change • Inspired Motivate others and create new ways of working • Empowered Encourage responsible decision-making and ownership • Ambitious Support growth and development for everyone • Advocates Be a company customers, partners and employees are proud to be part of Why Join Us? This role offers the opportunity to play a central role in shaping the customer experience within a purpose-driven organisation committed to improving people s lives through mobility solutions. You ll work closely with multiple departments, helping to ensure our customers receive the highest level of service and support at every stage of their journey. No agencies please.

Customer Advisor (Contact Centre) Maidenhead Hybrid - 4 Days in the office Up to 35,000 + bonus (OTE 55,000) We're looking for a driven, personable Customer Advisor who's passionate about delivering exceptional, customer-first service while achieving commercial results. This is a rewarding opportunity for a commercially minded individual who thrives in a sales environment and genuinely enjoys supporting customers through challenging situations. You'll work towards ambitious targets, but never at the expense of outstanding service. If you have strong people skills, commercial awareness, and the initiative to make a real difference, we'd love to hear from you. What you'll be doing: Guiding customers clearly and confidently through policies and procedures Building strong rapport and trust, helping customers navigate difficult circumstances with care and empathy Working closely with internal teams to deliver tailored solutions and ensure excellent customer outcomes Driving performance by working cross-functionally to meet and exceed KPIs Ensuring all compliance requirements and internal standards are consistently met Promoting ethical, customer-first sales behaviours Leading by example, motivating and energising colleagues to deliver excellence About you: Proven experience in a sales-driven environment Self-motivated and confident working independently Strong communication, influencing, and relationship-building skills Comfortable working within a compliance-driven setting Adaptable, resilient, and confident in times of change Experience coaching or supporting others is a plus What's in it for you: Competitive base salary Generous performance-related bonus (OTE 55,000) Life assurance Hybrid working Fantastic company culture A wide range of additional company benefits This is a fantastic opportunity for a motivated Customer Advisor to make a genuine positive impact in a high-performing team. The role is ideal for candidates with experience in sales, telecoms, insurance, or retail financial services . If you're ready for your next challenge and want a role where customers truly come first, we'd love to hear from you. BH35375

We are partnering with a well-established and growth-oriented, relationship focused international bank to appoint a high-calibre Senior Relationship into a strategically important Midlands location. This is a pivotal hire, offering the opportunity to take full ownership of a profitable SME / Commercial banking portfolio, while playing a key role in driving the next phase of regional growth.This position goes beyond traditional relationship management. It is a high-impact, front-office leadership role combining business development, credit ownership and team leadership, where you will be responsible for originating and structuring transactions, deepening client relationships and delivering against ambitious balance sheet and revenue targets. You will inherit a well-established client base, with immediate scope to enhance portfolio performance, while also building out new-to-bank relationships across the local market. With direct exposure to senior stakeholders and credit committees, the role offers significant visibility and the ability to influence both commercial strategy and lending decisions. For an experienced commercial banker seeking a role with genuine autonomy, clear revenue accountability and the opportunity to shape a growing franchise, this represents a compelling next step. This is a senior, revenue-generating leadership role within the Banking function, accountable for end-to-end ownership of a commercial SME portfolio, including origination, credit structuring, portfolio risk management and performance delivery. The role holder will combine front-office relationship management with strong credit capability, driving sustainable growth across assets, liabilities and trade finance, while maintaining robust oversight of portfolio quality, regulatory compliance and operational governance. This position carries full accountability for portfolio income, balance sheet growth and client retention, alongside leadership of the specilaist team and contribution to broader regional strategy. Core Responsibilities 1. Portfolio Ownership & Revenue Delivery Manage and grow a diverse portfolio of SME and corporate clients, typically comprising 40-70 borrowing and non-borrowing relationships Deliver against defined revenue targets, with portfolios typically generating £750k - £1.5m+ annual income Drive wallet share expansion across lending, deposits, trade finance and treasury products Actively optimise portfolio utilisation, pricing and return on capital 2. Business Development & Origination Originate new-to-bank relationships through structured business development activity, targeting 10+ new relationships annually Build and execute a robust pipeline strategy across key sectors (e.g. trading businesses, property, healthcare, retail, import/export) Leverage networks, introducers and local market presence to drive sustainable portfolio growth Cross-sell across lending, liabilities, FX and trade products 3. Credit Structuring & Risk Ownership Lead the end-to-end credit lifecycle from origination through to approval and monitoring Conduct detailed financial analysis (balance sheet, P&L, cashflow) including ratio analysis and stress testing Structure facilities including: Working capital facilities Property-backed lending Buy-to-Let (residential & commercial) Asset finance and project/bridging finance Prepare and present comprehensive credit papers (10-20+ pages) for internal credit committees Recommend appropriate security structures, covenants and risk mitigants 4. Credit Committee & Governance Present transactions to Credit Committee and senior stakeholders, demonstrating clear risk/reward articulation Maintain accountability for credit quality, early warning indicators and portfolio health Manage renewals, amendments and ongoing monitoring in line with internal policy 5. Client Relationship Management Act as a trusted advisor to SME and corporate clients, delivering tailored banking solutions Maintain high levels of client engagement through regular meetings and proactive portfolio reviews Oversee complex client needs, including multi-product relationships and structured facilities Drive high standards of customer outcomes (TCF) and service delivery 6. Leadership & Team Management Lead, mentor and develop a team of Relationship Managers and support staff Drive a high-performance culture aligned to revenue, risk and service KPIs Provide coaching on credit structuring, business development and client management Support the Area Head in delivering bank strategy, budgeting and performance reporting 7. Regulatory & Compliance Oversight Ensure full adherence to FCA / PRA requirements, SMCR and internal governance frameworks Oversee CDD / EDD processes, including complex and PEP relationships Maintain strong oversight of AML, KYC and operational risk controls Ensure all activity aligns with internal policies and regulatory expectations Key Deliverables / Success Metrics Portfolio growth across assets, liabilities and income New client acquisition and pipeline conversion Credit quality and low impairment levels Delivery against P&L and balance sheet targets Team performance and staff development outcomes Experience Required Proven track record managing SME / Commercial Banking portfolios (£5m-£200m+) Strong credit underwriting capability with experience presenting to credit committees Demonstrable experience structuring complex lending transactions (property, working capital, trade) Established network and ability to originate new business consistently Experience managing or mentoring teams within a bank or regional banking environment Strong understanding of UK regulatory environment (FCA, PRA, AML, TCF) Leadership & Competencies Commercially driven with clear P&L ownership mindset Strong influencing capability across credit, risk and senior stakeholders Ability to balance growth vs risk discipline High levels of client credibility and relationship depth Structured, analytical approach to decision-making

We are partnering with a well-established and growth-oriented, relationship focused international bank to appoint a high-calibre Senior Relationship into a strategically important Midlands location. This is a pivotal hire, offering the opportunity to take full ownership of a profitable SME / Commercial banking portfolio, while playing a key role in driving the next phase of regional growth.This position goes beyond traditional relationship management. It is a high-impact, front-office leadership role combining business development, credit ownership and team leadership, where you will be responsible for originating and structuring transactions, deepening client relationships and delivering against ambitious balance sheet and revenue targets. You will inherit a well-established client base, with immediate scope to enhance portfolio performance, while also building out new-to-bank relationships across the local market. With direct exposure to senior stakeholders and credit committees, the role offers significant visibility and the ability to influence both commercial strategy and lending decisions. For an experienced commercial banker seeking a role with genuine autonomy, clear revenue accountability and the opportunity to shape a growing franchise, this represents a compelling next step. This is a senior, revenue-generating leadership role within the Banking function, accountable for end-to-end ownership of a commercial SME portfolio, including origination, credit structuring, portfolio risk management and performance delivery. The role holder will combine front-office relationship management with strong credit capability, driving sustainable growth across assets, liabilities and trade finance, while maintaining robust oversight of portfolio quality, regulatory compliance and operational governance. This position carries full accountability for portfolio income, balance sheet growth and client retention, alongside leadership of the specilaist team and contribution to broader regional strategy. Core Responsibilities 1. Portfolio Ownership & Revenue Delivery Manage and grow a diverse portfolio of SME and corporate clients, typically comprising 40-70 borrowing and non-borrowing relationships Deliver against defined revenue targets, with portfolios typically generating £750k - £1.5m+ annual income Drive wallet share expansion across lending, deposits, trade finance and treasury products Actively optimise portfolio utilisation, pricing and return on capital 2. Business Development & Origination Originate new-to-bank relationships through structured business development activity, targeting 10+ new relationships annually Build and execute a robust pipeline strategy across key sectors (e.g. trading businesses, property, healthcare, retail, import/export) Leverage networks, introducers and local market presence to drive sustainable portfolio growth Cross-sell across lending, liabilities, FX and trade products 3. Credit Structuring & Risk Ownership Lead the end-to-end credit lifecycle from origination through to approval and monitoring Conduct detailed financial analysis (balance sheet, P&L, cashflow) including ratio analysis and stress testing Structure facilities including: Working capital facilities Property-backed lending Buy-to-Let (residential & commercial) Asset finance and project/bridging finance Prepare and present comprehensive credit papers (10-20+ pages) for internal credit committees Recommend appropriate security structures, covenants and risk mitigants 4. Credit Committee & Governance Present transactions to Credit Committee and senior stakeholders, demonstrating clear risk/reward articulation Maintain accountability for credit quality, early warning indicators and portfolio health Manage renewals, amendments and ongoing monitoring in line with internal policy 5. Client Relationship Management Act as a trusted advisor to SME and corporate clients, delivering tailored banking solutions Maintain high levels of client engagement through regular meetings and proactive portfolio reviews Oversee complex client needs, including multi-product relationships and structured facilities Drive high standards of customer outcomes (TCF) and service delivery 6. Leadership & Team Management Lead, mentor and develop a team of Relationship Managers and support staff Drive a high-performance culture aligned to revenue, risk and service KPIs Provide coaching on credit structuring, business development and client management Support the Area Head in delivering bank strategy, budgeting and performance reporting 7. Regulatory & Compliance Oversight Ensure full adherence to FCA / PRA requirements, SMCR and internal governance frameworks Oversee CDD / EDD processes, including complex and PEP relationships Maintain strong oversight of AML, KYC and operational risk controls Ensure all activity aligns with internal policies and regulatory expectations Key Deliverables / Success Metrics Portfolio growth across assets, liabilities and income New client acquisition and pipeline conversion Credit quality and low impairment levels Delivery against P&L and balance sheet targets Team performance and staff development outcomes Experience Required Proven track record managing SME / Commercial Banking portfolios (£5m-£200m+) Strong credit underwriting capability with experience presenting to credit committees Demonstrable experience structuring complex lending transactions (property, working capital, trade) Established network and ability to originate new business consistently Experience managing or mentoring teams within a bank or regional banking environment Strong understanding of UK regulatory environment (FCA, PRA, AML, TCF) Leadership & Competencies Commercially driven with clear P&L ownership mindset Strong influencing capability across credit, risk and senior stakeholders Ability to balance growth vs risk discipline High levels of client credibility and relationship depth Structured, analytical approach to decision-making

Join The Team as a Community Safety Officer! Are you passionate about making a difference in your community? Do you have a knack for resolving conflicts and ensuring a safe environment for all? If so, we have an exciting opportunity for you! Position: Community Safety Officer Location: Gateshead Contract Type: Temporary Working Pattern: Full Time Division: Customer Service Role Type: Hybrid Why Join Us? Our client is dedicated to providing a quality, victim-centered Community Safety service to both Social and Non-Social Housing, as well as Care and Support customers. Based just a 15-minute walk from MetroCentre train station, our office offers a vibrant atmosphere where your contributions truly matter. Your Role: As a Community Safety Officer, you will: Manage a caseload with a victim-centered approach to ensure timely resolutions. Provide clear and supportive Community Safety advice to customers, partners, and colleagues. Progress legal actions as necessary, including liaising with solicitors and attending court. Collaborate with frontline housing colleagues to enhance community engagement. Utilize customer intelligence to promote tenancy sustainability. Maintain accurate case records and ensure compliance with all statutory requirements. Work flexibly and proactively to deliver outstanding service to customers. What We're Looking For: You should have: A proven track record of delivering high-quality service in a housing environment. Knowledge of anti-social behavior and housing legislation. Experience in conflict resolution and problem-solving. Excellent communication skills to engage effectively with a diverse customer base. Strong stakeholder management abilities, both internal and external. A calm demeanor under pressure and a flexible team player attitude. Proficiency in Microsoft Office and excellent attention to detail. Must have a full UK driving license and access to own vehicle Desirable Qualifications: Relevant qualifications in managing anti-social behavior are a plus! Why You'll Love Working With Us: Be part of a dynamic team committed to community safety. Engage in meaningful work that directly impacts the lives of others. Enjoy a supportive and collaborative work environment. Opportunities for professional growth and development. Ready to Make a Difference? If you're enthusiastic about community safety and possess the skills we're looking for, we would love to hear from you! Apply now and become a vital part of our mission to create safer communities in Gateshead. Apply Today! Join us in making a positive impact. Your journey starts here! Note: This position is temporary and full-time, requiring flexibility and a proactive approach to service delivery. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this permanent position. Our Facilities Management client is looking for a Business Support Administrator to join them at their Head office in Sheffield. The ideal candidate will have a Helpdesk background and should have experience working in Office Administration and have good IT skills. Any previous experience working within a facilities management or construction environment would be beneficial. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases. Produce Quotes, Purchase Orders and Invoices. Support accounts with inputting supplier invoices. Collate, produce and distribute reports from results generated by Subcontractors and send them out to clients. Experience of using a CAFM system such as Job logic, Maximo, Easybuild or similar. Scheduling and keeping up to date the PPM, periodic and inspection records. Dispatching certificates and new O&M style booklets for stores and FM service users. Keeping site addresses and details up to date as they change. Arrange travel and accommodation for staff or customers and other external contacts. Receive incoming calls from Clients and log/raise work orders in CAFM system. Deploy jobs to Technicians via the phone and CAFM system. Update CAFM system with subcontractor work details to ensure the system reflects all works carried out. Process Timesheets by updating CAFM system to ensure Technicians times are correctly allocated to individual jobs. Liaise with staff in other departments and with external contacts. Order and maintaining stationery and equipment. Sort and distribute incoming post and organising and sending outgoing post. Organise and store paperwork, documents and computer-based information. photocopying and printing various documents, sometimes on behalf of other colleagues. Prepare documentation for internal process as per ISO Standards. Liaise with our Health and Safety Forum and Human Resources Coordinator to engage with Learning and Development as necessary. Any other duties which are required by the business and within the scope of the role Personal Specification A background in Facilities Management or Construction desirable but not essential. Qualifications or Business skills/experience that relate to the position. Excellent Level of IT Literacy. Some experience using Business Software such as Joblogic, accounting software, Coins etc. Ability to use own initiative, working accurately with policies and procedures Prioritise workload and meet deadlines with attention to detail Written and Verbal communication skills Key Performance Indicators Technical skills and application- Demonstrates knowledge and application of the skills required for this position. This includes knowledge and understanding of appropriate equipment, legislation, policies and procedures. Continuous quality improvement- Commitment to ensuring quality services are delivered to both internal and external clients through continuous improvement activities Customer service- Excellent communication and interpersonal skills including demonstrated experience in liaising with a wide range of internal and external clients. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.

The Role: We re looking for a part-time Customer Service Advisor to join our busy team here at Agria Pet Insurance. In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care. Working to agreed service levels, you ll be responsible for both inbound and outbound calls. You ll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week full-time (9am - 5pm) in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a part-time role working between the hours of 10:00am-2:00pm Monday-Friday. What you ll be doing: Answer all Customer and Claims incoming calls efficiently and professionally Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications Objection handling including; policy cancellations, premium increases, Claims decisions Respond to customer enquiries appropriately, ensuring all documentation is professional and correct Deal and attempt to resolve customer complaints Record and maintain accurate policyholder information using the in-house computer systems Maintain a thorough working knowledge of all policy terms and conditions Ensure all company and departmental policies and procedures are adhered too at all times What we re looking for: Previous experience of working in a customer service role within a contact centre environment Effective questioning and listening skills. Good organisational and interpersonal skills. Ability to work under pressure and to tight deadlines. Computer literate (MS Office) with keyboard skills. Precise comprehension and ability to communicate clearly in both verbal and written form. Ability to work to agreed performance targets. Ability to work independently and as part of a team. Takes ownership by using Initiative and problem solving Ability to cope well under pressure with determination and perseverance Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave (pro rata) which increases with service, plus bank holidays Opportunity to buy/sell up to 5 days annual leave per calendar year A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance. Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Your new company A highly respected and growing organisation, this business has a strong presence in its sector and prides itself on operational excellence. An exciting 18-month contract has become available within finance. The company is looking to appoint a capable Finance Manager to take ownership of the accounting function. You'll be joining a supportive, collaborative finance team and playing a key role in ensuring the smooth running of financial operations, working closely with the Financial Controller and wider leadership team. Your new role As Finance Manager, you'll lead the day-to-day finance activities for a specific division, ensuring accurate reporting, strong controls, and timely delivery of key financial outputs. You'll manage monthly sales processes, prepare customer invoice calculations, and maintain essential accounting schedules.You'll also oversee balance sheet reconciliations, review team journals, and finalise monthly management accounts alongside another Finance Manager.In addition, you will mentor and support the Financial Accountant within your division, lead year-end audit and tax queries, deliver quarterly reporting to head office and work cross-functionally with the sales and procurement teams on stock-related matters. This is a hands-on role where you'll be encouraged to take ownership, identify improvements, and implement stronger controls to enhance business efficiency. What you'll need to succeed Fully qualified accountant (ACA/ACCA) with a minimum of two/ three years' industry experience Strong technical accounting background Stock accounting experience is highly desirable A proactive approach with a positive, can-do mindset A confident communicator able to collaborate across all business levels Excellent organisational skills, with the ability to prioritise under pressure A high level of accuracy and attention to detail What you'll get in return You'll step into a pivotal finance role within a well-established organisation that values development, collaboration, and continuous improvement. You'll have the opportunity to influence processes, work closely with senior stakeholders, and develop your leadership capabilities. A competitive salary, supportive environment, and a supportive handover will be on offer. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Recruitment Coordinator Contract Length: 6 months Hourly Rate: 19.23 - 21.15 Working Pattern: Full Time (Hybrid) Are you ready to make a meaningful impact? Join our client in their mission to create safer, smarter, and more connected cities around the globe! We are looking for a dynamic and passionate Recruitment Coordinator to support the Talent Coordination Team as they energise local economies and bring opportunities to millions. What You'll Do: In this role, you will be the heartbeat of recruiting efforts. You'll work closely with recruiters and hiring managers, ensuring a seamless and positive experience for all candidates. Here's what you can expect: - Collaborate with recruiters and hiring managers on all aspects of the recruiting process, from scheduling interviews to organising candidate travel arrangements and reserving conference rooms. - Provide an exceptional candidate experience by promptly addressing inquiries and assisting with any candidate needs. - Contribute to optimising the scheduling process by participating in Talent Coordination projects. - Assist with ad-hoc projects within the Talent Acquisition Team and handle various administrative tasks as needed. - Spread the love by coordinating and attending recruiting events! Are You the One? We're looking for someone who is: Self-Driven: You possess superior organisational skills and integrity, ensuring that tasks are completed efficiently and effectively. Naturally Curious: You're innovative, creative, and always seeking ways to improve processes. Dedicated to Candidate Experience: You have great attention to detail and are well-spoken, recognising the importance of a respectful candidate journey. Fun: You're personable, flexible, and excited about building something amazing to share with the world. Motivated: You understand the value of a satisfied team and are committed to addressing challenges head-on. A Utility Player: You're ready to lend a hand wherever needed! Experience Required: BA/BS degree or equivalent work experience. Ideally, 1-2 years of prior experience in a customer-facing or administrative role. Fluent in English. Our client believes in igniting opportunities and setting the world in motion. They tackle big challenges to help drivers, riders, delivery partners, and eaters move independently in over 600 cities worldwide. We welcome individuals from all backgrounds who are eager to build a future where everyone and everything can thrive. If you are curious, passionate, and collaborative, we want you on our team! Let's move the world forward together. Join Us! We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Ready to take the next step? Apply now and let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

A fast-growing, AI-powered customer communications platform is seeking a Key Account Manager to join its expanding enterprise team. The company provides a unified solution combining voice, messaging, and AI to help businesses improve customer experience, increase efficiency, and scale operations. Headquartered in Europe with a global presence, the organisation is product-led, high-growth, and focused on innovation in AI-driven communication tools. The Role: This position is responsible for managing and growing a portfolio of large, strategic enterprise customers. The role focuses on driving long-term partnerships, ensuring customer success, and identifying opportunities for expansion. Key Responsibilities: Own and develop relationships with key enterprise accounts, including senior stakeholders Create and execute strategic account plans to support retention and growth Act as a trusted advisor on communication strategies and AI-driven solutions Identify opportunities for operational improvement, new use cases, and revenue growth Manage renewals, upselling, and expansion opportunities, with responsibility for revenue retention Lead business reviews and executive-level engagements, demonstrating value and ROI Collaborate cross-functionally with internal teams to deliver successful customer outcomes Provide customer feedback to inform product development and strategy Requirements: Experience managing enterprise accounts in a B2B SaaS environment Strong commercial track record in renewals and account growth Interest in AI technologies and their application in business operations Ability to build relationships with senior stakeholders and executives Experience leading strategic, consultative customer conversations Data-driven approach to account management and forecasting Strong communication and cross-functional collaboration skills Comfortable working in a fast-paced, high-growth environment Willingness to travel for customer meetings What's on Offer: Opportunity to join a high-growth, innovative tech company Collaborative and fast-paced working environment Strong focus on learning, ownership, and impact Competitive salary and benefits package Inclusive and diverse workplace culture Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this fixed term contract to permanent position. Our Facilities Management client is looking for a Business Support Administrator to join them at their Head office in Sheffield on an initial 3 months FTC basis. The ideal candidate will have a Helpdesk background and should have experience in Office Administration and have good IT skills. Any previous experience working within a facilities management or construction environment would be beneficial. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases. Produce Quotes, Purchase Orders and Invoices. Support accounts with inputting supplier invoices. Collate, produce and distribute reports from results generated by Subcontractors and send them out to clients. Experience of using a CAFM system such as Job logic, Maximo, Easybuild or similar. Scheduling and keeping up to date the PPM, periodic and inspection records. Dispatching certificates and new O&M style booklets for stores and FM service users. Keeping site addresses and details up to date as they change. Arrange travel and accommodation for staff or customers and other external contacts. Receive incoming calls from Clients and log/raise work orders in CAFM system. Deploy jobs to Technicians via the phone and CAFM system. Update CAFM system with subcontractor work details to ensure the system reflects all works carried out. Process Timesheets by updating CAFM system to ensure Technicians times are correctly allocated to individual jobs. Liaise with staff in other departments and with external contacts. Order and maintaining stationery and equipment. Sort and distribute incoming post and organising and sending outgoing post. Organise and store paperwork, documents and computer-based information. photocopying and printing various documents, sometimes on behalf of other colleagues. Prepare documentation for internal process as per ISO Standards. Liaise with our Health and Safety Forum and Human Resources Coordinator to engage with Learning and Development as necessary. Any other duties which are required by the business and within the scope of the role Personal Specification A background in Facilities Management or Construction desirable but not essential. Qualifications or Business skills/experience that relate to the position. Excellent Level of IT Literacy. Some experience using Business Software such as Joblogic, accounting software, Coins etc. Ability to use own initiative, working accurately with policies and procedures Prioritise workload and meet deadlines with attention to detail Written and Verbal communication skills Key Performance Indicators Technical skills and application- Demonstrates knowledge and application of the skills required for this position. This includes knowledge and understanding of appropriate equipment, legislation, policies and procedures. Continuous quality improvement- Commitment to ensuring quality services are delivered to both internal and external clients through continuous improvement activities Customer service- Excellent communication and interpersonal skills including demonstrated experience in liaising with a wide range of internal and external clients. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Pro rata for the 3 months FTC) If the FTC becomes permanent then the following benefits will be available. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.