Gresham House Ventures have just backed us, and now we're ready to back you. We're scaling fast - £3M to £15M ARR, backed by serious capital and have a clear growth strategy. We see finance as a competitive advantage, not a control function. We understand achieving a 10x £150 Million exit in the future needs the right expertise to build enterprise value - not just report it - and before the real acceleration begins. Not only that, but we also know titles don't create wealth - equity and timing do, and for you to do your best work you'll need real ownership and a collaborative leadership team that's ready for you to lead with vigour and deliver your best work. If you're ready to be instrumental in this journey, actively shaping where we invest, how we grow, and how we position for maximum value at exit, we'd love to hear from you. We are Modo25 / ASK BOSCO. Ready for your next adventure? The Role at a Glance: CFO Chief Finance Officer Hybrid Working / Leeds HQ - At least a couple of days fortnightly plus board and key meetings £90,000 - £150,000 + Equity Plus Benefits: 4-day working week, 30 days annual leave incl bank holidays, health insurance, critical illness cover, life insurance, retail & leisure perks, electric car scheme Your Skills: Qualified - ACCA, ACA, CIMA. Hands-on Financial Leadership with Scaling Tech Co - expertise with a sale or significant funding round. Who we are: We're building a high-growth AI SaaS business alongside a profitable agency, and we're looking for a CFO who wants to help shape the story - and the exit. Modo25 is a digital marketing agency working with enterprise brands. ASK BOSCO is our AI-powered marketing analytics platform that predicts marketing ROI with 96% accuracy. Together, we're scaling from £3m to £15m over the next three years, backed by Gresham House Ventures, with a clear path to exit at a 10x revenue multiple. You will be instrumental in this journey. Your Expertise: You are a commercially astute, qualified accountant (ACA, ACCA, CIMA) (ideally Big-4 trained) with a proven track record of helping ambitious businesses scale at pace. Having spent several years inside a high-growth scale-up, you are fluent in SaaS metrics (ARR, churn, NRR, LTV:CAC) and comfortable operating in the complexity that comes with rapid expansion, funding rounds and exit-readiness. Based in, or excited to relocate to Leeds or happy to be onsite 2 days per week, you thrive working closely with a leadership team and shaping the future of a business from the inside. What truly sets you apart is your breadth of perspective: experience across SaaS and professional services, exposure to M&A, and a genuine commitment to building a business that balances performance with purpose through progressive ways of working and meaningful social impact. Why This Role Is Different You'll be joining a leadership team that genuinely wants finance at the heart of decision-making. The CEO and COO are ready to hand over the numbers to focus on growth, product, and market expansion. They're not looking for a gatekeeper. They're looking for a commercial partner who can: • Build reporting - real-time dashboards and MI to run the day-to-day business, as well as report at Board level • Navigate a hybrid model - agency retainers alongside SaaS subscriptions, each with different economics • Spot growth opportunities the rest of us haven't seen - you'll have access to data nobody else is interrogating • Prepare the business for exit - clean books, compelling story, data room ready, and a CFO who can hold their own in due diligence We've built today, for you to build tomorrow We're not perfect - and we're honest about that. Today, our finance function is a fractional CFO for half a day a week, a high-calibre new Finance Manager, and a COO who's been carrying more financial responsibility than she should. It works, but it's not built to scale. With funding in the bank, investors on hand and an ambitious scale target we need you at the helm - dedicated financial leadership building out robust processes, embedding best practice, and making proactive, insight-led decisions about what we should prioritise, invest in, and do next to support sustainable growth. You'll be managing two business models with different rhythms, different metrics, and different levers. If that sounds like a headache, this isn't for you. If it sounds like an interesting puzzle, let's talk. What We Offer • £90,000 - £150,000 base salary depending on experience • Equity - real ownership with meaningful upside if we hit our exit targets • Four-day working week - we believe in output over hours, and we've made it work • A seat at the table - you'll report directly to the CEO and work closely with the COO and Gresham House • An 'Outstanding Company to Work For 2024' - we take culture seriously The Process We're taking a considered, high-bar approach to this hire. Our interview process is intentionally rigorous because we're focused on attracting true A-players, and we're prepared to invest the time to find the right fit. You can expect a thorough, high-quality process that includes psychometric assessment and a commercial case study-designed to understand not just what you've achieved, but how you think and make decisions. Target start date: Ideally June 2026 Ready to make a move? If this sounds like the challenge you've been looking for, a true commercial partner role rather than just another finance position, we'd love to hear from you. No cover letter is required; simply share your CV along with a couple of sentences on what drew you to the opportunity. We're excited to meet you. Team Modo25 / ASK BOSCO Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Mar 14, 2026
Full time
Gresham House Ventures have just backed us, and now we're ready to back you. We're scaling fast - £3M to £15M ARR, backed by serious capital and have a clear growth strategy. We see finance as a competitive advantage, not a control function. We understand achieving a 10x £150 Million exit in the future needs the right expertise to build enterprise value - not just report it - and before the real acceleration begins. Not only that, but we also know titles don't create wealth - equity and timing do, and for you to do your best work you'll need real ownership and a collaborative leadership team that's ready for you to lead with vigour and deliver your best work. If you're ready to be instrumental in this journey, actively shaping where we invest, how we grow, and how we position for maximum value at exit, we'd love to hear from you. We are Modo25 / ASK BOSCO. Ready for your next adventure? The Role at a Glance: CFO Chief Finance Officer Hybrid Working / Leeds HQ - At least a couple of days fortnightly plus board and key meetings £90,000 - £150,000 + Equity Plus Benefits: 4-day working week, 30 days annual leave incl bank holidays, health insurance, critical illness cover, life insurance, retail & leisure perks, electric car scheme Your Skills: Qualified - ACCA, ACA, CIMA. Hands-on Financial Leadership with Scaling Tech Co - expertise with a sale or significant funding round. Who we are: We're building a high-growth AI SaaS business alongside a profitable agency, and we're looking for a CFO who wants to help shape the story - and the exit. Modo25 is a digital marketing agency working with enterprise brands. ASK BOSCO is our AI-powered marketing analytics platform that predicts marketing ROI with 96% accuracy. Together, we're scaling from £3m to £15m over the next three years, backed by Gresham House Ventures, with a clear path to exit at a 10x revenue multiple. You will be instrumental in this journey. Your Expertise: You are a commercially astute, qualified accountant (ACA, ACCA, CIMA) (ideally Big-4 trained) with a proven track record of helping ambitious businesses scale at pace. Having spent several years inside a high-growth scale-up, you are fluent in SaaS metrics (ARR, churn, NRR, LTV:CAC) and comfortable operating in the complexity that comes with rapid expansion, funding rounds and exit-readiness. Based in, or excited to relocate to Leeds or happy to be onsite 2 days per week, you thrive working closely with a leadership team and shaping the future of a business from the inside. What truly sets you apart is your breadth of perspective: experience across SaaS and professional services, exposure to M&A, and a genuine commitment to building a business that balances performance with purpose through progressive ways of working and meaningful social impact. Why This Role Is Different You'll be joining a leadership team that genuinely wants finance at the heart of decision-making. The CEO and COO are ready to hand over the numbers to focus on growth, product, and market expansion. They're not looking for a gatekeeper. They're looking for a commercial partner who can: • Build reporting - real-time dashboards and MI to run the day-to-day business, as well as report at Board level • Navigate a hybrid model - agency retainers alongside SaaS subscriptions, each with different economics • Spot growth opportunities the rest of us haven't seen - you'll have access to data nobody else is interrogating • Prepare the business for exit - clean books, compelling story, data room ready, and a CFO who can hold their own in due diligence We've built today, for you to build tomorrow We're not perfect - and we're honest about that. Today, our finance function is a fractional CFO for half a day a week, a high-calibre new Finance Manager, and a COO who's been carrying more financial responsibility than she should. It works, but it's not built to scale. With funding in the bank, investors on hand and an ambitious scale target we need you at the helm - dedicated financial leadership building out robust processes, embedding best practice, and making proactive, insight-led decisions about what we should prioritise, invest in, and do next to support sustainable growth. You'll be managing two business models with different rhythms, different metrics, and different levers. If that sounds like a headache, this isn't for you. If it sounds like an interesting puzzle, let's talk. What We Offer • £90,000 - £150,000 base salary depending on experience • Equity - real ownership with meaningful upside if we hit our exit targets • Four-day working week - we believe in output over hours, and we've made it work • A seat at the table - you'll report directly to the CEO and work closely with the COO and Gresham House • An 'Outstanding Company to Work For 2024' - we take culture seriously The Process We're taking a considered, high-bar approach to this hire. Our interview process is intentionally rigorous because we're focused on attracting true A-players, and we're prepared to invest the time to find the right fit. You can expect a thorough, high-quality process that includes psychometric assessment and a commercial case study-designed to understand not just what you've achieved, but how you think and make decisions. Target start date: Ideally June 2026 Ready to make a move? If this sounds like the challenge you've been looking for, a true commercial partner role rather than just another finance position, we'd love to hear from you. No cover letter is required; simply share your CV along with a couple of sentences on what drew you to the opportunity. We're excited to meet you. Team Modo25 / ASK BOSCO Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Gresham House Ventures have just backed us, and now we're ready to back you. We're scaling fast - £3M to £15M ARR, backed by serious capital and have a clear growth strategy. We see finance as a competitive advantage, not a control function. We understand achieving a 10x £150 Million exit in the future needs the right expertise to build enterprise value - not just report it - and before the real acceleration begins. Not only that, but we also know titles don't create wealth - equity and timing do, and for you to do your best work you'll need real ownership and a collaborative leadership team that's ready for you to lead with vigour and deliver your best work. If you're ready to be instrumental in this journey, actively shaping where we invest, how we grow, and how we position for maximum value at exit, we'd love to hear from you. We are Modo25 / ASK BOSCO. Ready for your next adventure? The Role at a Glance: CFO Chief Finance Officer Hybrid Working / Leeds HQ - At least a couple of days fortnightly plus board and key meetings £90,000 - £150,000 + Equity Plus Benefits: 4-day working week, 30 days annual leave incl bank holidays, health insurance, critical illness cover, life insurance, retail & leisure perks, electric car scheme Your Skills: Qualified - ACCA, ACA, CIMA. Hands-on Financial Leadership with Scaling Tech Co - expertise with a sale or significant funding round. Who we are: We're building a high-growth AI SaaS business alongside a profitable agency, and we're looking for a CFO who wants to help shape the story - and the exit. Modo25 is a digital marketing agency working with enterprise brands. ASK BOSCO is our AI-powered marketing analytics platform that predicts marketing ROI with 96% accuracy. Together, we're scaling from £3m to £15m over the next three years, backed by Gresham House Ventures, with a clear path to exit at a 10x revenue multiple. You will be instrumental in this journey. Your Expertise: You are a commercially astute, qualified accountant (ACA, ACCA, CIMA) (ideally Big-4 trained) with a proven track record of helping ambitious businesses scale at pace. Having spent several years inside a high-growth scale-up, you are fluent in SaaS metrics (ARR, churn, NRR, LTV:CAC) and comfortable operating in the complexity that comes with rapid expansion, funding rounds and exit-readiness. Based in, or excited to relocate to Leeds or happy to be onsite 2 days per week, you thrive working closely with a leadership team and shaping the future of a business from the inside. What truly sets you apart is your breadth of perspective: experience across SaaS and professional services, exposure to M&A, and a genuine commitment to building a business that balances performance with purpose through progressive ways of working and meaningful social impact. Why This Role Is Different You'll be joining a leadership team that genuinely wants finance at the heart of decision-making. The CEO and COO are ready to hand over the numbers to focus on growth, product, and market expansion. They're not looking for a gatekeeper. They're looking for a commercial partner who can: • Build reporting - real-time dashboards and MI to run the day-to-day business, as well as report at Board level • Navigate a hybrid model - agency retainers alongside SaaS subscriptions, each with different economics • Spot growth opportunities the rest of us haven't seen - you'll have access to data nobody else is interrogating • Prepare the business for exit - clean books, compelling story, data room ready, and a CFO who can hold their own in due diligence We've built today, for you to build tomorrow We're not perfect - and we're honest about that. Today, our finance function is a fractional CFO for half a day a week, a high-calibre new Finance Manager, and a COO who's been carrying more financial responsibility than she should. It works, but it's not built to scale. With funding in the bank, investors on hand and an ambitious scale target we need you at the helm - dedicated financial leadership building out robust processes, embedding best practice, and making proactive, insight-led decisions about what we should prioritise, invest in, and do next to support sustainable growth. You'll be managing two business models with different rhythms, different metrics, and different levers. If that sounds like a headache, this isn't for you. If it sounds like an interesting puzzle, let's talk. What We Offer • £90,000 - £150,000 base salary depending on experience • Equity - real ownership with meaningful upside if we hit our exit targets • Four-day working week - we believe in output over hours, and we've made it work • A seat at the table - you'll report directly to the CEO and work closely with the COO and Gresham House • An 'Outstanding Company to Work For 2024' - we take culture seriously The Process We're taking a considered, high-bar approach to this hire. Our interview process is intentionally rigorous because we're focused on attracting true A-players, and we're prepared to invest the time to find the right fit. You can expect a thorough, high-quality process that includes psychometric assessment and a commercial case study-designed to understand not just what you've achieved, but how you think and make decisions. Target start date: Ideally June 2026 Ready to make a move? If this sounds like the challenge you've been looking for, a true commercial partner role rather than just another finance position, we'd love to hear from you. No cover letter is required; simply share your CV along with a couple of sentences on what drew you to the opportunity. We're excited to meet you. Team Modo25 / ASK BOSCO Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Mar 13, 2026
Full time
Gresham House Ventures have just backed us, and now we're ready to back you. We're scaling fast - £3M to £15M ARR, backed by serious capital and have a clear growth strategy. We see finance as a competitive advantage, not a control function. We understand achieving a 10x £150 Million exit in the future needs the right expertise to build enterprise value - not just report it - and before the real acceleration begins. Not only that, but we also know titles don't create wealth - equity and timing do, and for you to do your best work you'll need real ownership and a collaborative leadership team that's ready for you to lead with vigour and deliver your best work. If you're ready to be instrumental in this journey, actively shaping where we invest, how we grow, and how we position for maximum value at exit, we'd love to hear from you. We are Modo25 / ASK BOSCO. Ready for your next adventure? The Role at a Glance: CFO Chief Finance Officer Hybrid Working / Leeds HQ - At least a couple of days fortnightly plus board and key meetings £90,000 - £150,000 + Equity Plus Benefits: 4-day working week, 30 days annual leave incl bank holidays, health insurance, critical illness cover, life insurance, retail & leisure perks, electric car scheme Your Skills: Qualified - ACCA, ACA, CIMA. Hands-on Financial Leadership with Scaling Tech Co - expertise with a sale or significant funding round. Who we are: We're building a high-growth AI SaaS business alongside a profitable agency, and we're looking for a CFO who wants to help shape the story - and the exit. Modo25 is a digital marketing agency working with enterprise brands. ASK BOSCO is our AI-powered marketing analytics platform that predicts marketing ROI with 96% accuracy. Together, we're scaling from £3m to £15m over the next three years, backed by Gresham House Ventures, with a clear path to exit at a 10x revenue multiple. You will be instrumental in this journey. Your Expertise: You are a commercially astute, qualified accountant (ACA, ACCA, CIMA) (ideally Big-4 trained) with a proven track record of helping ambitious businesses scale at pace. Having spent several years inside a high-growth scale-up, you are fluent in SaaS metrics (ARR, churn, NRR, LTV:CAC) and comfortable operating in the complexity that comes with rapid expansion, funding rounds and exit-readiness. Based in, or excited to relocate to Leeds or happy to be onsite 2 days per week, you thrive working closely with a leadership team and shaping the future of a business from the inside. What truly sets you apart is your breadth of perspective: experience across SaaS and professional services, exposure to M&A, and a genuine commitment to building a business that balances performance with purpose through progressive ways of working and meaningful social impact. Why This Role Is Different You'll be joining a leadership team that genuinely wants finance at the heart of decision-making. The CEO and COO are ready to hand over the numbers to focus on growth, product, and market expansion. They're not looking for a gatekeeper. They're looking for a commercial partner who can: • Build reporting - real-time dashboards and MI to run the day-to-day business, as well as report at Board level • Navigate a hybrid model - agency retainers alongside SaaS subscriptions, each with different economics • Spot growth opportunities the rest of us haven't seen - you'll have access to data nobody else is interrogating • Prepare the business for exit - clean books, compelling story, data room ready, and a CFO who can hold their own in due diligence We've built today, for you to build tomorrow We're not perfect - and we're honest about that. Today, our finance function is a fractional CFO for half a day a week, a high-calibre new Finance Manager, and a COO who's been carrying more financial responsibility than she should. It works, but it's not built to scale. With funding in the bank, investors on hand and an ambitious scale target we need you at the helm - dedicated financial leadership building out robust processes, embedding best practice, and making proactive, insight-led decisions about what we should prioritise, invest in, and do next to support sustainable growth. You'll be managing two business models with different rhythms, different metrics, and different levers. If that sounds like a headache, this isn't for you. If it sounds like an interesting puzzle, let's talk. What We Offer • £90,000 - £150,000 base salary depending on experience • Equity - real ownership with meaningful upside if we hit our exit targets • Four-day working week - we believe in output over hours, and we've made it work • A seat at the table - you'll report directly to the CEO and work closely with the COO and Gresham House • An 'Outstanding Company to Work For 2024' - we take culture seriously The Process We're taking a considered, high-bar approach to this hire. Our interview process is intentionally rigorous because we're focused on attracting true A-players, and we're prepared to invest the time to find the right fit. You can expect a thorough, high-quality process that includes psychometric assessment and a commercial case study-designed to understand not just what you've achieved, but how you think and make decisions. Target start date: Ideally June 2026 Ready to make a move? If this sounds like the challenge you've been looking for, a true commercial partner role rather than just another finance position, we'd love to hear from you. No cover letter is required; simply share your CV along with a couple of sentences on what drew you to the opportunity. We're excited to meet you. Team Modo25 / ASK BOSCO Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Sep 24, 2025
Full time
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
