20 jobs found

The ACC Liverpool Group operates the city's waterfront event campus the interconnected M&S Bank Arena, ACC Liverpool, and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services. Company Benefits We are an award-winning, world-class venue where our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include: An enhanced holiday scheme which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan last year we contributed over £6.4m Green Meeting s Gold Standard Sustainability Strategy Positively influencing biodiversity in the grounds of our campus, we have 3 beehives Carbon Neutral Campus Accessibility Strategy AccessAble Guide The successful candidate will lead the culinary strategy and delivery across ACC Liverpool s Sports and Entertainment culinary operations, ensuring innovation, consistency and compliance while delivering exceptional guest experiences. This role provides leadership, vision and operational excellence across all kitchen teams, embedding a One Team culture and aligning culinary delivery with commercial objectives. The ideal candidate will have experience of: Opening new hospitality operations in arenas, stadiums or large venues. Building systems, teams, menus and workflows from the ground up within established organisations. Transitioning from outsourced to in-house catering models. Designing and implementing operational frameworks. Developing cost-effective procurement and supplier relationships. Specifying and commissioning equipment, planning kitchen layouts and ensuring regulatory compliance. Main duties include: Leading menu development and culinary innovation across retail and hospitality services. Ensuring food quality, presentation and consistency meet brand standards. Managing and mentoring Sous Chefs and kitchen teams. Overseeing stock control, menu costing, portion control and waste reduction. Ensuring compliance with all relevant legislation including Health and Safety, Food Safety, Allergen Management, COSHH, Environmental Health and Fire Safety. Collaborating with F&B leadership to align culinary delivery with operational and commercial goals. Driving efficiency to achieve labour and food cost targets. Acting on guest feedback to continuously improve standards. Maintaining supplier relationships and supporting event delivery. Support event planning and execution, ensuring seamless integration of culinary services. We value the behaviours, attitudes and skills that support success in this role. We are looking for someone who: Leads kitchen teams with professionalism, positivity and accountability. Delivers high-quality food consistently at scale. Remains calm, organised and solutions-focused under pressure. Champions a guest-first mindset and adapts to diverse audiences. Drives creativity and menu innovation while meeting commercial targets. Communicates effectively across departments. Maintains rigorous food safety, HACCP, Allergen Management Hygiene, compliance standards. Demonstrates strong cost control, planning and operational discipline. In addition to the above, the candidate will need to be enthusiastic, like minded and complement our experienced and talented team. If you have drive, passion, ambition and wish to play a part in The ACC Liverpool Group s continuing success story this could be just the job for you. Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date: 10 April 2026 Interview Date: 13 and 14 April 2026 Equality, Diversity and Inclusion The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.

SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. This is NOT a Sales or Account Management role, the position is providing technical product support, continued integration and training on our product to our customer. Due to the nature of the project, you will be required to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements. Ideally your background can be from a sector such as - Police Operations, Air Traffic Control, Military etc, but your passion will be to deliver exemplary expertise to our project and customer. Experience in IT Product Management or IT Technical Training for complex computer applications would be prove beneficial in this role. This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager. Responsibilities - Customer Success Manager (not exhaustive): Collaborate closely with clients to tailor system parameters, configurations and workflows to align with all strategic objectives and desired outcomes Analyse clients' operational workflows and challenges to recommend and implement optimised system adjustments that enhance efficiency and effectiveness Partner with clients to facilitate the seamless integration of their organisational processes within our platform, fostering comprehensive operational alignment Deliver frontline proactive user support and training to ensure clients can maximise system utilisation and achieve operational excellence Serve as a conduit for continuous improvement by providing actionable insights and recommendations on product enhancements and new features to our product management and development teams Conduct regular review sessions with clients to evaluate system performance, gather feedback, and identify opportunities for ongoing optimisation Maintain comprehensive documentation of client configurations, workflows, and support activities to ensure accurate records and facilitate future troubleshooting and updates Requirements - Customer Success Manager Beneficial: Bilingual, English & Arabic Desirable: worked on behalf of a business delivering IT support to external customers within civil defence Strong interpersonal and communication abilities Quick learner with the ability to understand new concepts and products rapidly Experience in Product / System Management, or Training within complex computer applications or IT technology within maritime environments Professional, discreet, and customer-focused demeanour Demonstrated curiosity with excellent problem-solving skills Benefits Excellent pay Long term career development opportunities Benefits package that includes private medical care This role offers a unique platform to develop your skills in a dynamic, innovative environment while making a tangible impact on customer success. If you are passionate about technology, customer engagement, and continuous improvement, we encourage you to apply. Please note - Commencement of role will be subject to Governmental Security Clearance and full back-ground checks being fully obtained, we reserve the right to withdraw offers if these are not fully attained

LEAD OUR JOURNEY TO OUTSTANDING: Registered Manager £30K+ Right Care NW Ltd - Whitefield Head Office Are you a proactive leader driven by genuine Compassion and Empathy? Right Care NW Ltd is searching for an exceptional Registered Manager to lead our established team from our Whitefield Head Office. We are guided by one simple question: "Would I have this person care for my own Parents?" This is a key strategic role focused on three priorities: CQC EXCELLENCE: Driving us from 'Good' to 'Outstanding' by embedding ethical, person-centred standards across all KLOEs. COMMERCIAL GROWTH: Delivering sustainable growth by building care hours and successfully managing or securing main framework contracts. TEAM LEADERSHIP: Guiding a strong, motivated task force with calmness, clear direction, and the warmth needed to maintain high staff morale (Regulation 18). What We Require: Essential: Level 5 Diploma (or working towards it) and substantial Domiciliary Care management experience. A Value-Based Leader: Proven ability to build exceptional rapport with staff, local authorities, and service users, demonstrating empathy and respect in all dealings. A Growth Driver: Demonstrable success in expanding care hours or experience with Local Authority framework contracts. A Passion for Care: Must embody the commitment and passion central to our ethos. Rewards: Salary: Highly Competitive, Starting at £30,000+ (D.O.E). Benefits: Annual pay reviews, bonus structure (KPIs), company pension, and guaranteed support for professional development. Culture: A stable, proactive, and genuinely supportive working environment from our secure office complex. If you are ready to be the compassionate, proactive force that leads Right Care NW Ltd into its 'Outstanding' future, apply today! INDHS

? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for a receptionist to work within the Harris Federation Head Office, undertaking Reception and other administrative duties within the CEO's team. ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Greeting and receiving all visitors to Head Office in a professional manner, ensuring compliance with safeguarding and Health & Safety protocols Operating the telephone switchboard, directing calls to appropriate departments or staff members, taking messages, and responding promptly to enquiries from parents/carers and the public Maintaining the reception area and meeting rooms to a high standard, ensuring they are tidy, presentable and reset after use, and reporting any maintenance issues to the Office Manager Supporting the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with engineers and managing heating/air con servicing Organising and preparing refreshments for meetings and events Updating employee records to reflect staff changes for switchboard/Inventry accuracy Managing incoming and outgoing mail and parcels, including maintaining the franking machine account and ordering supplies Coordinating courier services and managing related accounts Maintaining the academy contact sheet, ensuring Principal and PA details are current Building positive relationships with staff, contractors and external agencies to support the Federation's objectives A full list of responsibilities can be found in the Job Pack. WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Flexibility and ability to respond to multiple demands and to prioritise The ability to work well with colleagues and visitors A high level of adaptability to changing demands The ability to work collaboratively as part of a team The ability to plan and organise work to meet varying deadlines The ability to work on own and take initiative Strong written and verbal communication skills Experience of delivering a high-quality service Experience of a range of general administrative duties. Good ICT skills and experience, including Word, Excel and management information systems (MIS) Please download the Job Pack for a full person specification. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. ? WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

About Us We are a 3 form entry primary school from Reception to Year 6, which also includes a 52 place Nursery. Harris Primary Academy Chafford Hundred (HPACH) is a successful academy that was judged outstanding in every category in our March 2025 Ofsted inspection. We are a sister school to Harris Primary Academy Mayflower and Harris Academy Chafford Hundred, along with the other Academies in the Harris Federation. We work very closely together and share the very best practice and leadership knowledge and capacity to make the education we offer outstanding. Our shared belief is that children thrive when they feel consistently happy and safe at school and our commitment to excellence is encapsulated in our vision statement: "Excellence, Every child, Every day." Our Core values of: Community, Resilience, Respect, Responsibility and Kindness underpin everything that happens at Harris Primary Academy Chafford Hundred. They are our foundations and we have a clear expectation that all adults, as well as children and staff, model and respect these values both inside and outside the academy. Our team are committed to every child, and aim to develop confident and creative learners who leave the academy ready for secondary and the world ahead of them. We proudly celebrate our children's diversity and achievements, from both school and at home. Whether they are learning English and Maths, Latin or Mandarin, competing in sports, or discussing their dream occupations, we do whatever it takes to ensure our pupils gain the confidence to aspire and flourish in life. At HPACH, we work tirelessly to make sure that every child comes to recognise their own potential. As a result of the exceptional practice at our academy every single day, our children achieve outstanding outcomes each year and we are incredibly proud of them. Alongside academic achievement, we want our academy to be a safe and caring space for children who are excited and happy to come to school every day to learn, grow and develop. We offer many opportunities for our parents and the local community to share in our students learning and encourage our parents to attend academy events. Summary Inspire and transform learning with us. Support local children as a Higher Level Teaching Assistant at Harris Primary Academy Chafford Hundred. Main Areas of Responsibility As a Higher Level Teaching Assistant, your areas of responsibility will include: Complementing the professional work of teachers by taking responsibility for agreed activities under an agreed system of supervision. This may involve planning, preparing and delivering learning activities for individuals/groups or short term for whole classes and monitoring children and assessing, recording and reporting on their achievement, progress and development. The management and development of teaching within the academy and/or management of other teaching assistants including allocation and monitoring of work, appraisal and training Under an agreed system of supervision, taking a lead role within the academy to address the needs of children who need particular help to overcome barriers to learning Supporting children, the teacher and the academy in order to raise standards of achievement for all (e.g. SEN, EAL, More Able, all underachieving groups) Encouraging children to become independent learners, providing support for their welfare, and supporting the inclusion of children in all aspects of academy life Qualifications & Experience We would like to hear from you if you have: GCSE (or equivalent) in English and Maths at Grade C/4 or above NVQ Level 3, or equivalent Good knowledge of a range of learning barriers, including special needs Experience of contributing to and assessing provision for children with a range of needs Some knowledge of some of the social issues facing students from disadvantaged backgrounds At least two years' school based experience as a TA, or equivalent For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.

? WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the page. ? ABOUT THIS OPPORTUNITY We are looking for a Microsoft Power Platform Developer which will play a pivotal role in transforming education through innovative technology. You'll design and implement intelligent solutions using Power Apps, Power Automate, Copilot Studio, Azure AI Foundry and Power BI to streamline processes, enhance data insights and support teaching and learning across a large, diverse network of academies. Working closely with educators, leaders and central teams, you'll develop AI-driven tools, ensure secure data integration and deliver impactful training. This is a unique opportunity to contribute to a mission-driven organisation committed to social mobility, educational excellence and innovation. If you're passionate about leveraging technology to make a meaningful difference in education, we'd love to hear from you. ? MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Design, develop, implement, test and evaluate Microsoft tools and ensure the achievement of our ethos, aims and objectives within the context of the Federation and Academies strategic and development plans. You will code agents that will be used by education leaders, teachers, students and head office staff to streamline processes, provide automation where appropriate, support teaching and learning and improve data analysis. Work closely with various departments to understand their requirements and translate them into technical solutions. Working with central IT, cyber and data teams to align our AI tools and systems to be used safely, in line with government guidance. To identify further efficiencies and tools available to enhance our current systems. Create training resources and deliver training to staff on AI tools. For a full list of responsibilities, please download the Job Pack. WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Operational experience of developing AI tools and processes ideally within a large education environment or similarly large organisation. Familiar with educational data, recognising the sensitivities of this data as well as understanding what quality and accurate data means for educational institutions. Awareness of potential impacts if data is inaccurate, particularly in educational settings. Confident with the management of educational data across a complex organisation. A good general education demonstrating numeracy and literacy. For a full job specification, please download the Job Description. ? APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, t his will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. ? WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. An exciting opportunity has arisen within Audit Stream L&D for an experienced Senior Manager or equivalent level to join the function's Leadership Team (LT). We are looking for a talented, high performing and ambitious individual to oversee and manage our compliance and regulatory reporting activities. This role reports to the Director - Audit Learning and Development Strategic Operations (ALDSO) who leads the function and reports into the Head of People and Culture on the Audit Executive (Partner Sponsor for L&D). The Compliance and Regulation Lead (CAR) oversees compliance and regulatory reporting for the function. They work with the ALDSO, the Business Partnering and Learning Implementation Lead (BPI), and the Development and Monitoring Lead (DAM), as part of the LT, to deliver the Audit Stream L&D Strategy and maintain the curriculum, ensuring it meets quality standards, supports wider people initiatives, and complies with regulatory reporting requirements. You'll be responsible for: Supporting the scoping, design, development, delivery and evaluation our curriculum to ensure effective learning and compliance with reporting requirements (internal and external) Coordinating stakeholders such as the Audit Quality Directorate (AQD) and the ISQM (UK) 1 team to understand compliance and regulatory reporting requirements and develop appropriate responses Providing insights into the latest thinking and best practice around L&D operations (supported by the Operations Manager and wider team) to optimise our systems, processes and controls Acting as a key liaison for internal stakeholders such as Quality & Risk Management (QRM) and Root Cause Analysis (RCA) Supporting the firm's engagement with regulators in relation to Audit Stream L&D activities, under the direction of the ALDSO, both in respect to leading responses to formal information requests and meeting with the regulators Communicating: Overseeing compliance monitoring and reporting for all Audit L&D programmes, providing regular updates on our compliance status and actively managing any identified risks Leading on response to all internal and external compliance requests supported by the wider team (with appropriate review and sign off from the ALDSO / LT) Working alongside the other LT members to deliver the Audit Stream L&D Strategy Lead, engage and share key messages with the L&D team to support effective achievement of L&D goals Acting as a compliance expert, advising the wider team and business leaders as appropriate Assessing and managing risks in the L&D processes, considering wider factors such as our People Priorities and Quality Findings Supporting the DAM with the development of the learner profiling tool(s) and associated validations process to ensure compliance risks as appropriately managed Reviewing Audit L&D dashboards and recommending enhancements with a particular focus on balancing compliance needs with learning effectiveness Maintaining our quality assurance processes, ensuring effective systems, processes and controls are in place Provide coaching and support to the wider team in the fulfilment of their duties Advocate L&D activities in the business as appropriate to support effective learning culture in the Stream Working as part of the Leadership Team to achieve our Audit L&D objectives Coordinating all compliance or regulatory reporting data with the support of the DAM and the MRC and Ops teams Supporting the ALDSO with regulatory compliance matters, through developing successful long-term strategic relationships with the Audit Stream and the regulators Representing BDO Audit Stream L&D at external events Bringing the latest thinking and innovation to the operational and compliance processes within L&D, enhancing the efficiency of the team and maintaining our system of quality management to support compliance and manage regulatory risk Advocating change where needed, leading by example and seeking support as appropriate Required skills and experience Experienced Senior Manager (or equivalent), ideally with a background in Learning & Development / Adult Education background Formal L&D qualifications would be an advantage but are not essential, subject to proven experience Strong understanding of Audit including the regulatory environment Previous experience in compliance and quality management systems would be beneficial Proven ability to build and maintain strong working relationships with senior stakeholders (internal and external) Proven managerial and leadership skills - the ability to inspire, engage and support teams in the development and execution of strategic and operational plans Strong project management skills are crucial - demonstrated ability to manage multiple projects and deliver these to time and to expected quality standards Ability to pragmatically problem solve and generate commercially viable solutions Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence and quality We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. An exciting opportunity has arisen within Audit Stream L&D for an experienced Senior Manager or equivalent level to join the function's Leadership Team (LT). We are looking for a talented, high performing and ambitious individual to oversee and manage our compliance and regulatory reporting activities. This role reports to the Director - Audit Learning and Development Strategic Operations (ALDSO) who leads the function and reports into the Head of People and Culture on the Audit Executive (Partner Sponsor for L&D). The Compliance and Regulation Lead (CAR) oversees compliance and regulatory reporting for the function. They work with the ALDSO, the Business Partnering and Learning Implementation Lead (BPI), and the Development and Monitoring Lead (DAM), as part of the LT, to deliver the Audit Stream L&D Strategy and maintain the curriculum, ensuring it meets quality standards, supports wider people initiatives, and complies with regulatory reporting requirements. You'll be responsible for: Supporting the scoping, design, development, delivery and evaluation our curriculum to ensure effective learning and compliance with reporting requirements (internal and external) Coordinating stakeholders such as the Audit Quality Directorate (AQD) and the ISQM (UK) 1 team to understand compliance and regulatory reporting requirements and develop appropriate responses Providing insights into the latest thinking and best practice around L&D operations (supported by the Operations Manager and wider team) to optimise our systems, processes and controls Acting as a key liaison for internal stakeholders such as Quality & Risk Management (QRM) and Root Cause Analysis (RCA) Supporting the firm's engagement with regulators in relation to Audit Stream L&D activities, under the direction of the ALDSO, both in respect to leading responses to formal information requests and meeting with the regulators Communicating: Overseeing compliance monitoring and reporting for all Audit L&D programmes, providing regular updates on our compliance status and actively managing any identified risks Leading on response to all internal and external compliance requests supported by the wider team (with appropriate review and sign off from the ALDSO / LT) Working alongside the other LT members to deliver the Audit Stream L&D Strategy Lead, engage and share key messages with the L&D team to support effective achievement of L&D goals Acting as a compliance expert, advising the wider team and business leaders as appropriate Assessing and managing risks in the L&D processes, considering wider factors such as our People Priorities and Quality Findings Supporting the DAM with the development of the learner profiling tool(s) and associated validations process to ensure compliance risks as appropriately managed Reviewing Audit L&D dashboards and recommending enhancements with a particular focus on balancing compliance needs with learning effectiveness Maintaining our quality assurance processes, ensuring effective systems, processes and controls are in place Provide coaching and support to the wider team in the fulfilment of their duties Advocate L&D activities in the business as appropriate to support effective learning culture in the Stream Working as part of the Leadership Team to achieve our Audit L&D objectives Coordinating all compliance or regulatory reporting data with the support of the DAM and the MRC and Ops teams Supporting the ALDSO with regulatory compliance matters, through developing successful long-term strategic relationships with the Audit Stream and the regulators Representing BDO Audit Stream L&D at external events Bringing the latest thinking and innovation to the operational and compliance processes within L&D, enhancing the efficiency of the team and maintaining our system of quality management to support compliance and manage regulatory risk Advocating change where needed, leading by example and seeking support as appropriate Required skills and experience Experienced Senior Manager (or equivalent), ideally with a background in Learning & Development / Adult Education background Formal L&D qualifications would be an advantage but are not essential, subject to proven experience Strong understanding of Audit including the regulatory environment Previous experience in compliance and quality management systems would be beneficial Proven ability to build and maintain strong working relationships with senior stakeholders (internal and external) Proven managerial and leadership skills - the ability to inspire, engage and support teams in the development and execution of strategic and operational plans Strong project management skills are crucial - demonstrated ability to manage multiple projects and deliver these to time and to expected quality standards Ability to pragmatically problem solve and generate commercially viable solutions Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence and quality We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. An exciting opportunity has arisen within Audit Stream L&D for an experienced Senior Manager or equivalent level to join the function's Leadership Team (LT). We are looking for a talented, high performing and ambitious individual to oversee and manage our compliance and regulatory reporting activities. This role reports to the Director - Audit Learning and Development Strategic Operations (ALDSO) who leads the function and reports into the Head of People and Culture on the Audit Executive (Partner Sponsor for L&D). The Compliance and Regulation Lead (CAR) oversees compliance and regulatory reporting for the function. They work with the ALDSO, the Business Partnering and Learning Implementation Lead (BPI), and the Development and Monitoring Lead (DAM), as part of the LT, to deliver the Audit Stream L&D Strategy and maintain the curriculum, ensuring it meets quality standards, supports wider people initiatives, and complies with regulatory reporting requirements. You'll be responsible for: Supporting the scoping, design, development, delivery and evaluation our curriculum to ensure effective learning and compliance with reporting requirements (internal and external) Coordinating stakeholders such as the Audit Quality Directorate (AQD) and the ISQM (UK) 1 team to understand compliance and regulatory reporting requirements and develop appropriate responses Providing insights into the latest thinking and best practice around L&D operations (supported by the Operations Manager and wider team) to optimise our systems, processes and controls Acting as a key liaison for internal stakeholders such as Quality & Risk Management (QRM) and Root Cause Analysis (RCA) Supporting the firm's engagement with regulators in relation to Audit Stream L&D activities, under the direction of the ALDSO, both in respect to leading responses to formal information requests and meeting with the regulators Communicating: Overseeing compliance monitoring and reporting for all Audit L&D programmes, providing regular updates on our compliance status and actively managing any identified risks Leading on response to all internal and external compliance requests supported by the wider team (with appropriate review and sign off from the ALDSO / LT) Working alongside the other LT members to deliver the Audit Stream L&D Strategy Lead, engage and share key messages with the L&D team to support effective achievement of L&D goals Acting as a compliance expert, advising the wider team and business leaders as appropriate Assessing and managing risks in the L&D processes, considering wider factors such as our People Priorities and Quality Findings Supporting the DAM with the development of the learner profiling tool(s) and associated validations process to ensure compliance risks as appropriately managed Reviewing Audit L&D dashboards and recommending enhancements with a particular focus on balancing compliance needs with learning effectiveness Maintaining our quality assurance processes, ensuring effective systems, processes and controls are in place Provide coaching and support to the wider team in the fulfilment of their duties Advocate L&D activities in the business as appropriate to support effective learning culture in the Stream Working as part of the Leadership Team to achieve our Audit L&D objectives Coordinating all compliance or regulatory reporting data with the support of the DAM and the MRC and Ops teams Supporting the ALDSO with regulatory compliance matters, through developing successful long-term strategic relationships with the Audit Stream and the regulators Representing BDO Audit Stream L&D at external events Bringing the latest thinking and innovation to the operational and compliance processes within L&D, enhancing the efficiency of the team and maintaining our system of quality management to support compliance and manage regulatory risk Advocating change where needed, leading by example and seeking support as appropriate Required skills and experience Experienced Senior Manager (or equivalent), ideally with a background in Learning & Development / Adult Education background Formal L&D qualifications would be an advantage but are not essential, subject to proven experience Strong understanding of Audit including the regulatory environment Previous experience in compliance and quality management systems would be beneficial Proven ability to build and maintain strong working relationships with senior stakeholders (internal and external) Proven managerial and leadership skills - the ability to inspire, engage and support teams in the development and execution of strategic and operational plans Strong project management skills are crucial - demonstrated ability to manage multiple projects and deliver these to time and to expected quality standards Ability to pragmatically problem solve and generate commercially viable solutions Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence and quality We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. An exciting opportunity has arisen within Audit Stream L&D for an experienced Senior Manager or equivalent level to join the function's Leadership Team (LT). We are looking for a talented, high performing and ambitious individual to oversee and manage our compliance and regulatory reporting activities. This role reports to the Director - Audit Learning and Development Strategic Operations (ALDSO) who leads the function and reports into the Head of People and Culture on the Audit Executive (Partner Sponsor for L&D). The Compliance and Regulation Lead (CAR) oversees compliance and regulatory reporting for the function. They work with the ALDSO, the Business Partnering and Learning Implementation Lead (BPI), and the Development and Monitoring Lead (DAM), as part of the LT, to deliver the Audit Stream L&D Strategy and maintain the curriculum, ensuring it meets quality standards, supports wider people initiatives, and complies with regulatory reporting requirements. You'll be responsible for: Supporting the scoping, design, development, delivery and evaluation our curriculum to ensure effective learning and compliance with reporting requirements (internal and external) Coordinating stakeholders such as the Audit Quality Directorate (AQD) and the ISQM (UK) 1 team to understand compliance and regulatory reporting requirements and develop appropriate responses Providing insights into the latest thinking and best practice around L&D operations (supported by the Operations Manager and wider team) to optimise our systems, processes and controls Acting as a key liaison for internal stakeholders such as Quality & Risk Management (QRM) and Root Cause Analysis (RCA) Supporting the firm's engagement with regulators in relation to Audit Stream L&D activities, under the direction of the ALDSO, both in respect to leading responses to formal information requests and meeting with the regulators Communicating: Overseeing compliance monitoring and reporting for all Audit L&D programmes, providing regular updates on our compliance status and actively managing any identified risks Leading on response to all internal and external compliance requests supported by the wider team (with appropriate review and sign off from the ALDSO / LT) Working alongside the other LT members to deliver the Audit Stream L&D Strategy Lead, engage and share key messages with the L&D team to support effective achievement of L&D goals Acting as a compliance expert, advising the wider team and business leaders as appropriate Assessing and managing risks in the L&D processes, considering wider factors such as our People Priorities and Quality Findings Supporting the DAM with the development of the learner profiling tool(s) and associated validations process to ensure compliance risks as appropriately managed Reviewing Audit L&D dashboards and recommending enhancements with a particular focus on balancing compliance needs with learning effectiveness Maintaining our quality assurance processes, ensuring effective systems, processes and controls are in place Provide coaching and support to the wider team in the fulfilment of their duties Advocate L&D activities in the business as appropriate to support effective learning culture in the Stream Working as part of the Leadership Team to achieve our Audit L&D objectives Coordinating all compliance or regulatory reporting data with the support of the DAM and the MRC and Ops teams Supporting the ALDSO with regulatory compliance matters, through developing successful long-term strategic relationships with the Audit Stream and the regulators Representing BDO Audit Stream L&D at external events Bringing the latest thinking and innovation to the operational and compliance processes within L&D, enhancing the efficiency of the team and maintaining our system of quality management to support compliance and manage regulatory risk Advocating change where needed, leading by example and seeking support as appropriate Required skills and experience Experienced Senior Manager (or equivalent), ideally with a background in Learning & Development / Adult Education background Formal L&D qualifications would be an advantage but are not essential, subject to proven experience Strong understanding of Audit including the regulatory environment Previous experience in compliance and quality management systems would be beneficial Proven ability to build and maintain strong working relationships with senior stakeholders (internal and external) Proven managerial and leadership skills - the ability to inspire, engage and support teams in the development and execution of strategic and operational plans Strong project management skills are crucial - demonstrated ability to manage multiple projects and deliver these to time and to expected quality standards Ability to pragmatically problem solve and generate commercially viable solutions Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence and quality We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. An exciting opportunity has arisen within Audit Stream L&D for an experienced Senior Manager or equivalent level to join the function's Leadership Team (LT). We are looking for a talented, high performing and ambitious individual to oversee and manage our compliance and regulatory reporting activities. This role reports to the Director - Audit Learning and Development Strategic Operations (ALDSO) who leads the function and reports into the Head of People and Culture on the Audit Executive (Partner Sponsor for L&D). The Compliance and Regulation Lead (CAR) oversees compliance and regulatory reporting for the function. They work with the ALDSO, the Business Partnering and Learning Implementation Lead (BPI), and the Development and Monitoring Lead (DAM), as part of the LT, to deliver the Audit Stream L&D Strategy and maintain the curriculum, ensuring it meets quality standards, supports wider people initiatives, and complies with regulatory reporting requirements. You'll be responsible for: Supporting the scoping, design, development, delivery and evaluation our curriculum to ensure effective learning and compliance with reporting requirements (internal and external) Coordinating stakeholders such as the Audit Quality Directorate (AQD) and the ISQM (UK) 1 team to understand compliance and regulatory reporting requirements and develop appropriate responses Providing insights into the latest thinking and best practice around L&D operations (supported by the Operations Manager and wider team) to optimise our systems, processes and controls Acting as a key liaison for internal stakeholders such as Quality & Risk Management (QRM) and Root Cause Analysis (RCA) Supporting the firm's engagement with regulators in relation to Audit Stream L&D activities, under the direction of the ALDSO, both in respect to leading responses to formal information requests and meeting with the regulators Communicating: Overseeing compliance monitoring and reporting for all Audit L&D programmes, providing regular updates on our compliance status and actively managing any identified risks Leading on response to all internal and external compliance requests supported by the wider team (with appropriate review and sign off from the ALDSO / LT) Working alongside the other LT members to deliver the Audit Stream L&D Strategy Lead, engage and share key messages with the L&D team to support effective achievement of L&D goals Acting as a compliance expert, advising the wider team and business leaders as appropriate Assessing and managing risks in the L&D processes, considering wider factors such as our People Priorities and Quality Findings Supporting the DAM with the development of the learner profiling tool(s) and associated validations process to ensure compliance risks as appropriately managed Reviewing Audit L&D dashboards and recommending enhancements with a particular focus on balancing compliance needs with learning effectiveness Maintaining our quality assurance processes, ensuring effective systems, processes and controls are in place Provide coaching and support to the wider team in the fulfilment of their duties Advocate L&D activities in the business as appropriate to support effective learning culture in the Stream Working as part of the Leadership Team to achieve our Audit L&D objectives Coordinating all compliance or regulatory reporting data with the support of the DAM and the MRC and Ops teams Supporting the ALDSO with regulatory compliance matters, through developing successful long-term strategic relationships with the Audit Stream and the regulators Representing BDO Audit Stream L&D at external events Bringing the latest thinking and innovation to the operational and compliance processes within L&D, enhancing the efficiency of the team and maintaining our system of quality management to support compliance and manage regulatory risk Advocating change where needed, leading by example and seeking support as appropriate Required skills and experience Experienced Senior Manager (or equivalent), ideally with a background in Learning & Development / Adult Education background Formal L&D qualifications would be an advantage but are not essential, subject to proven experience Strong understanding of Audit including the regulatory environment Previous experience in compliance and quality management systems would be beneficial Proven ability to build and maintain strong working relationships with senior stakeholders (internal and external) Proven managerial and leadership skills - the ability to inspire, engage and support teams in the development and execution of strategic and operational plans Strong project management skills are crucial - demonstrated ability to manage multiple projects and deliver these to time and to expected quality standards Ability to pragmatically problem solve and generate commercially viable solutions Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence and quality We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing and Sales Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. An exciting opportunity has arisen within Audit Stream L&D for an experienced Senior Manager or equivalent level to join the function's Leadership Team (LT). We are looking for a talented, high performing and ambitious individual to oversee and manage our compliance and regulatory reporting activities. This role reports to the Director - Audit Learning and Development Strategic Operations (ALDSO) who leads the function and reports into the Head of People and Culture on the Audit Executive (Partner Sponsor for L&D). The Compliance and Regulation Lead (CAR) oversees compliance and regulatory reporting for the function. They work with the ALDSO, the Business Partnering and Learning Implementation Lead (BPI), and the Development and Monitoring Lead (DAM), as part of the LT, to deliver the Audit Stream L&D Strategy and maintain the curriculum, ensuring it meets quality standards, supports wider people initiatives, and complies with regulatory reporting requirements. You'll be responsible for: Supporting the scoping, design, development, delivery and evaluation our curriculum to ensure effective learning and compliance with reporting requirements (internal and external) Coordinating stakeholders such as the Audit Quality Directorate (AQD) and the ISQM (UK) 1 team to understand compliance and regulatory reporting requirements and develop appropriate responses Providing insights into the latest thinking and best practice around L&D operations (supported by the Operations Manager and wider team) to optimise our systems, processes and controls Acting as a key liaison for internal stakeholders such as Quality & Risk Management (QRM) and Root Cause Analysis (RCA) Supporting the firm's engagement with regulators in relation to Audit Stream L&D activities, under the direction of the ALDSO, both in respect to leading responses to formal information requests and meeting with the regulators Communicating: Overseeing compliance monitoring and reporting for all Audit L&D programmes, providing regular updates on our compliance status and actively managing any identified risks Leading on response to all internal and external compliance requests supported by the wider team (with appropriate review and sign off from the ALDSO / LT) Working alongside the other LT members to deliver the Audit Stream L&D Strategy Lead, engage and share key messages with the L&D team to support effective achievement of L&D goals Acting as a compliance expert, advising the wider team and business leaders as appropriate Assessing and managing risks in the L&D processes, considering wider factors such as our People Priorities and Quality Findings Supporting the DAM with the development of the learner profiling tool(s) and associated validations process to ensure compliance risks as appropriately managed Reviewing Audit L&D dashboards and recommending enhancements with a particular focus on balancing compliance needs with learning effectiveness Maintaining our quality assurance processes, ensuring effective systems, processes and controls are in place Provide coaching and support to the wider team in the fulfilment of their duties Advocate L&D activities in the business as appropriate to support effective learning culture in the Stream Working as part of the Leadership Team to achieve our Audit L&D objectives Coordinating all compliance or regulatory reporting data with the support of the DAM and the MRC and Ops teams Supporting the ALDSO with regulatory compliance matters, through developing successful long-term strategic relationships with the Audit Stream and the regulators Representing BDO Audit Stream L&D at external events Bringing the latest thinking and innovation to the operational and compliance processes within L&D, enhancing the efficiency of the team and maintaining our system of quality management to support compliance and manage regulatory risk Advocating change where needed, leading by example and seeking support as appropriate Required skills and experience Experienced Senior Manager (or equivalent), ideally with a background in Learning & Development / Adult Education background Formal L&D qualifications would be an advantage but are not essential, subject to proven experience Strong understanding of Audit including the regulatory environment Previous experience in compliance and quality management systems would be beneficial Proven ability to build and maintain strong working relationships with senior stakeholders (internal and external) Proven managerial and leadership skills - the ability to inspire, engage and support teams in the development and execution of strategic and operational plans Strong project management skills are crucial - demonstrated ability to manage multiple projects and deliver these to time and to expected quality standards Ability to pragmatically problem solve and generate commercially viable solutions Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence and quality We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing and Sales Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Location: Albion St Ref: GLA14069 We believe everyone deserves a great Glasgow life and that starts with the people who work here. Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city - and inspire every citizen and visitor to become engaged and active in a city globally renowned for culture and sport. To help us deliver that vision, we're looking for a Director of Libraries, Sport & Physical Activity & Communities to join our Senior Leadership Team. Our teams focus on making a real difference through culture and sport in Glasgow. If you're excited by the idea of being part of that, this could be the job for you. Location: Hybrid. Our head office is based in Merchant city with excellent transport links and access to discounted car parking nearby. What you'll do As Director of Libraries, Sport & Physical Activity and Communities, you'll report directly to the Chief Executive and play a pivotal role in delivering our strategic vision. You'll lead a diverse portfolio of physical and digital services - from Glasgow Club gyms and our citywide Libraries to vital community learning and engagement programmes, and ensure they contribute meaningfully to the mental, physical, and economic wellbeing of Glasgow's people. You'll oversee major strategic projects and transformational change, driving innovation, inclusion, financial sustainability, and service excellence across your portfolio. As a key member of our Senior Leadership Team, you'll also help shape Glasgow Life's future direction, strengthen our income base, and lead engagement with strategic partners locally, nationally and internationally. Your leadership will make a visible and lasting difference through teams that: Support our communities Help people get active Create cultural and learning experiences Or work behind the scenes to make it all happen Who you are We're looking for a strategic, inspiring and collaborative leader with a deep understanding of how culture, sport, libraries and community services improve lives. You'll bring strong business acumen, a people-focused approach, and a commitment to delivering public value in a complex, high-profile environment. If you can balance social impact with income generation and lead inclusively and authentically, we'd love to hear from you. We're looking for: A degree (or equivalent) in a relevant discipline, along with evidence of ongoing professional and leadership development Senior leadership experience in a large, complex organisation delivering customer-focused services Excellent communication and influencing skills, with the ability to manage diverse and high-level stakeholder relationships A commercial mindset and excellent financial and budget management skills In-depth knowledge of challenges facing the delivery of culture, sport, libraries and community services in both public and commercial contexts A proven track record in leading successful organisational change and service redesign Strategic thinking and problem-solving abilities, with experience of driving performance and continuous improvement Experience working across organisational boundaries, with a solid grasp of political, governance and decision-making frameworks An understanding of the wider public and third-sector landscape in Scotland A personal and professional commitment to Glasgow Life's values - demonstrated through inclusive, values-led leadership Download the Candidate Brochure in the Job Attachments section on MyJobScotland to see the full list of essential and desirable criteria. What we offer At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning. Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland. We support you to live a great life. Inside and outside of work. Some of our benefits include: Holiday When you join, you'll get 30 days' holiday. Plus 6.5 public holidays if you're full-time. This increases to 35 days after 5 years of service. Fancy a bit more time off? You can buy extra holiday too! Pension Save for later life and join the Local Government Pension Scheme. Your future self will thank you. Our generous employer contribution will help you plan for the future. Support Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. Discounts As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active. Flexibility and development We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression. Please note that Glasgow Life is an Arm's Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - . What's next To get started, complete our short application form upload your CV and a Supporting Statement via MyJobScotland. Use the Candidate Brochure to shape your CV and Supporting Statement and show how your experience aligns with the job. Important Dates: The closing date for this job is 11.59pm on 28 September 2025 . First stage interviews are provisionally scheduled for late October, with final stage early November, in Glasgow. If you still have questions about the role, please contact us at to arrange an informal chat. Who We Are Our Libraries, Sport and Physical Activity and Communities services are at the heart of life in Glasgow. From Glasgow Club gyms and Learn to Swim programmes, to Libraries offering digital access and lifelong learning, to community centres creating safe, local spaces - we support people of all ages and backgrounds. Learn more about Sport at Learn more about Libraries and Communities at and Diversity and Fair Work at Glasgow Life We're working to build a team that reflects the rich diversity of Glasgow's communities - where everyone feels valued, respected, and able to be their full, authentic selves at work. We're proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: We're also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: We're working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities. Ready to apply? Once you apply, add to your safe sender list so you don't miss important emails. We're excited to hear from you. Let's shape a great Glasgow life - together. To apply for this vacancy online please visit Director of Libraries, Sport and Physical Activity & Communities - GLA14069 Glasgow Life myjobscotland Closing date is 11.59pm on Sunday 28 September 2025 Information is available in alternative formats, on request.