15 jobs found

1st Line IT Support Technician Location: Broxbourne (Fully Office-Based) Salary: 25,000 - 27,000 per annum Hours: Monday to Friday A growing IT services provider is seeking a proactive and customer-focused 1st Line IT Support Technician to join their dedicated team based in Broxbourne. This is a fantastic opportunity for someone with a passion for technology and problem-solving to build their career in a dynamic and supportive environment. Working as part of a busy service desk, the successful candidate will be the first point of contact for multiple clients, handling technical queries and issues via a ticketing system. They will provide timely and effective support, escalating more complex issues to the 2nd Line team when required. Key Responsibilities: Deliver 1st line technical support to a range of clients, both remotely and in person Accurately log and manage support tickets using the internal system Troubleshoot hardware, software, and network issues in a timely manner Ensure clear communication and updates to end users Escalate unresolved or complex issues in line with company procedures Contribute to documentation and process improvements Requirements: Previous experience in a 1st line IT support or helpdesk role Strong understanding of Windows operating systems and Microsoft Office applications Excellent communication and interpersonal skills Ability to prioritise tasks and work efficiently under pressure A professional and customer-centric approach to support This is a fully office-based role in Broxbourne, ideal for someone who thrives in a collaborative environment and enjoys delivering excellent customer service.

Job Title: IT Support Engineer Location: Rotherham, South Yorkshire Salary: £30,000 - £35,000 plus Private Healthcare, Car Allowance, Private Pension Scheme, 25 Days Holiday Bank Holidays, and more We're working with an innovative manufacturing company in Rotherham that is looking for an experienced IT Support Engineer to join their internal IT team. This role is ideal for someone with strong technical support skills who wants to be hands-on across infrastructure, systems, and user support. You'll play a key role in maintaining and developing IT systems while also contributing to digital transformation and IT improvement projects. Key Responsibilities: - Provide 1st Line and 2nd Line IT Support across hardware, software, networks, and end-users - Troubleshoot and administer Windows 10/11 and Windows Server environments - Manage Active Directory, Group Policy, and Microsoft 365 (Teams, Exchange, SharePoint, OneDrive) - Deliver IT support for desktops, laptops, printers, mobile devices, and telephony - Handle user account administration, password resets, onboarding/offboarding - Assist with IT projects including hardware refresh, system upgrades, and infrastructure improvements - Monitor and maintain IT systems performance, escalating to senior engineers and 3rd parties when required Technical Environment Includes: - Windows 10/11, Windows Server, Active Directory, Group Policy - Microsoft 365, Teams, SharePoint, Exchange, OneDrive - Networking (TCP/IP, DNS, DHCP, switches, routers, firewalls) - Endpoint security, data backup, disaster recovery tools This is an excellent opportunity for an IT Support Engineer in Rotherham who wants to broaden their technical exposure and develop their career within a fast-moving, innovative manufacturing environment. You'll gain experience across a wide technical stack, with career progression routes into Systems Administration, Infrastructure Engineering, or IT Project Delivery. Key Words: IT Support Engineer Rotherham, IT Jobs South Yorkshire, IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk Jobs, Desktop Support, Internal IT Support, Microsoft 365 Support, Active Directory Jobs, Windows Server Support, Networking Jobs Rotherham, Infrastructure Support, IT Jobs in Manufacturing

1st Line IT Support Technician / London (Fully Office Based) / Competitive Salary (Up to £30K) + Benefits Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line IT Support Technician to join our London-based team. This is an excellent opportunity for a motivated individual looking to build a career in IT support, with strong opportunities for professional development and hands-on exposure to a modern IT stack - including cloud platforms, Apple device management, and automation tools. What s on Offer? Competitive salary (Up to £30K) and pension scheme Support for learning and development, including training and certification opportunities Dynamic and friendly working environment Regular team socials and professional development sessions Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line Key Responsibilities of the 1st Line IT Support Technician: Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system) Provide first-line technical support for hardware, software, SaaS applications, and network-related issues Support onboarding and offboarding procedures, including device provisioning and account setup Maintain and update accurate documentation of support issues, solutions, and processes Escalate more complex or unresolved issues to the 2nd/3rd line support team Deliver exceptional customer service to clients, both remotely and on-site when required Required Skills and Experience: Previous experience in a 1st line support, helpdesk, or similar technical role Familiarity with both macOS and Windows operating systems Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) Strong communication and interpersonal skills Well-organised, with the ability to prioritise and manage multiple tasks A customer-first mindset and a willingness to learn Desirable: Experience with Microsoft 365, Google Workspace, or cloud-based platforms Exposure to MDM solutions (e.g. Intune, JumpCloud) IT certifications (CompTIA A+, ITIL Foundation, or relevant Microsoft certifications) What s Next? If you re looking to develop your career in IT support within a forward-thinking and collaborative environment, we would love to hear from you. APPLY NOW for immediate consideration.

IT Technician (1st and 2nd Line Support) Chester-le-Street - 5 days per week ONSITE 3 month Contract - £20 per hour(Umbrella) One of my national clients' is looking for 2 IT Technicians to join their team on a 3 month basis. The role will be based fully onsite, 5 days per week(Monday-Friday). Key Skills and Responsibilities You will be an experienced IT Engineer, comfortable providing 1st and 2nd Line support. This role does involve working within the helpdesk, therefore you will be confident in supporting end users remotely. Technically you will have experience of supporting within a M365 environment. You will be a team player, ready to hit the ground running and assist in the triage of new and backlogged tickets. Next Steps If you are interested, please submit your updated CV today to be considered. The client is looking for an immediate start, to those who can start w.c 27th October would be preferred.

IT Support Technician Location Derby - Hybrid after training Salary: Dependent on experience Are you looking to grow your career in IT support? We're seeking a friendly and skilled IT Support Technician / 1st Line Support Engineer to join a busy support team, delivering excellent service across Office 365, Windows 10/11, Intune, Azure, hardware, and networks. This role is perfect for someone with a customer-first mindset who enjoys problem-solving, troubleshooting, and providing clear, reassuring solutions to end users. From password resets to connectivity issues, you'll be the first point of contact and a trusted voice for IT support. The role of IT Support Technician will involve: Respond to IT support requests via phone, email, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Intune, Azure, and Windows 10/11. Escalate more complex incidents to 2nd Line Support where necessary. Accurately log incidents and resolutions using a ticketing system. Configure and set up new laptops, desktops, and mobile devices. Ensure data protection and IT security best practices are followed. The ideal candidate for the IT Support role will have Skills & Experience: Experience in IT Support / Helpdesk / Service Desk / Technical Support. Strong knowledge of Office 365, Windows 10/11, Intune, Azure Familiarity with ticketing / incident management systems would be an advantage Excellent troubleshooting and communication skills. Ability to work independently and as part of a team. A proactive, customer-focused approach Why apply? Work with a supportive IT team in a role where every day is different. Gain hands-on experience across a wide range of technologies. Build your career in IT support while helping users get the most out of their systems. Apply today to start your career as an IT Support Technician / 1st Line Support Engineer and make a real difference in IT support.

IT Support Technician Job Type: Full-time Location: North Bristol Salary Dependant on Experience We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the secure recycling and disposal of outdated IT equipment. Day-to-day of the role: Provide responsive 1st line support for hardware, software, and network-related issues. Reset user passwords, unlock accounts, and manage user access permissions. Log, track, and update support tickets accurately and communicate ticket progress to users. Install, configure, and decommission desktops, laptops, peripherals, and mobile devices. Maintain the IT asset register, including hardware inventory and software licensing. Assist in the creation and maintenance of internal IT documentation and knowledge base content. Support the secure recycling and disposal of outdated IT equipment. Carry out additional admin tasks to support the wider IT support function. Required Skills & Qualifications: Previous experience in a technical IT support or helpdesk role. Excellent verbal and written communication skills. Strong troubleshooting and problem-solving abilities. Proven ability to manage and prioritise workload effectively and independently. High level of professionalism and discretion, especially when handling sensitive information. Committed to continuous learning and professional development, including relevant certifications. Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobile device support, Microsoft 365, cloud-based admin portals, Mobile Device Management tools such as Jamf or Intune, software packaging and deployment, networking basics, and Cyber Security principles. Candidates will be required to have a full uk driver's licence If you are interested in this position please apply online or for more information please contact me on

Job Title: Senior IT Delivery Engineer Location: Bridgend, South Wales (travel is expected as part of this role) Salary: Competitive depending on experience Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As a Senior IT Delivery Engineer within Flotek, you will lead the technical delivery of IT solutions and services to our partner base. You'll be responsible for ensuring high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, partner-facing professionalism, and the ability to manage priorities. Responsibilities Reporting to the IT Delivery Manager Stay updated on industry trends and Flotek technologies Scoping of complex projects including resources, timelines and budgets Setup and installation of new Microsoft server environments, locally and within data centre environments Full implementation of Premise based server to cloud technology migrations, specifically Microsoft 365 Installation of advanced firewall technologies incl. security features & change requests Design and Implementation of internal network infrastructures Responsible for giving world-class service at all times Responsible for delivering your IT projects on time and within budget Responsible for communicating with partners and internal project managers Hands-on technical troubleshooting, resolution of incidents and change requests Creating and maintaining detailed project documentation, including technical specifications and user guides Provide direction on technical faults where a technical escalation is required from internal IT Helpdesk Deliver product training to end users as well as internally Mentor and support the growth of aspiring IT delivery engineers What we're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Great telephone manner Previous experience in an IT Service or senior IT Delivery role in an MSP environment Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products Experience with server environments (DCs, AD, DHCP, DNS) Experience with Sharepoint migration and management Experienced in advanced firewalls with security technologies Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Experience in using IT Service Management software Be user-focused and understand and identify user needs Knowledge of managed Security technologies An understanding of network technologies (LAN, WAN, Wi-Fi) Excellent organisational skills and the ability to prioritise work effectively Excellent external partner liaison skills Ability to prioritise personal workload Full UK Driving Licence Benefits: EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already have the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT, IT Helpdesk, Senior IT Support Engineer, Helpdesk, Senior IT Support Technician, IT Project Manager, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer may also be considered for this role.

Job Title: IT Helpdesk Team Leader Location: Bridgend, South Wales (travel is expected as part of this role) Salary : 28,000 to 30,000 per annum Job Type: Full time, Permanent Working Hours: 5 days per week, 8 hours per day during our open hours of Monday to Sunday; 08:00 to 18:00 About Us: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer-focused individual with previous experience of leadership within the ICT sector, preferably in an IT and/or Telecoms Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Key Responsibilities: Support and upskill existing team members through coaching, feedback, monthly one-to-ones, and training sessions. Issue work to team members based on capacity / skillset / knowledge Ensuring customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Support the team as needed by answering the phone to inbound calls and provide technical support Closely monitor open tickets and ensure your team resolve issues within SLA remotely over the phone, by email, and live chat Monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues and identify trends Assess the effectiveness of the team's communication through call quality monitoring Measure, monitor and report team KPIs to the Head of Service, highlighting successes, challenges, and performance against objectives Ensuring all open cases are updated with relevant information and customers are regularly updated Be accountable and responsible for consistently giving a first-class service through our Helpdesk Provide additions and updates to existing process documentation, ensuring we keep solutions up to date About you: You will have proven leadership experience, ideally within an ICT/Telecoms Helpdesk Solid experience in customer service (excellent verbal and written communication skills required) Loves working as part of a team Comfortable using CRMs and documentation solutions Benefits: Salary dependent on experience within range of 28,000 - 30,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie" Day off for your birthday Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays Give back day to support your chosen charity Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available Opportunities for professional development and career progression Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 2nd Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: Salary £30,000 Monday - Friday 9:00am-5:30pm Opportunity to work in a growing and innovative IT communications environment. Collaborative and supportive Culture Professional development opportunities and IT certifications support. Company- Sponsored social events and outings Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: Provide 1st & 2nd line support for IT-related issues Confident to go and meet Clients and resolve more challenging IT issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when necessary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: Must have a full UK Driving License 3 years experience in a 1st & 2nd Line Support role An organised and motivated individual

Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.

Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:

Job: Senior IT Technician Location: Bournemouth Salary: £32,000 - £35,000 Working hours Permanent, term time only plus 8 weeks as agreed, Mon - Fri 37.5 hours per week 8.00 am - 4.30 pm with 1 hour for lunch Purpose: As the Senior IT Technician you will form part of the team which provides an outstanding support provision in the usage of ICT equipment and services to enable outstanding teaching and learning as well as school administration. To promote the effective use of ICT across the school in coordination with the Headteacher , ICT & E-Learning Team and the Teaching Staff. Duties and Responsibilities of the Senior IT Technician Line manage the IT Technician, providing guidance, support, and inspiration; lead performance through regular supervision and annual appraisals, fostering professional development and engagement. Manage the asset management system for ICT resource, including maintaining an accurate inventory of equipment. Add and remove items when needed. Manage the School's management information system (iSams) including user permissions, training and support Manage access to the School's ICT network, creating user accounts and ensuring appropriate access rights in line with the School's policies Liase with the external support regarding management of school systems, hardware and software. Work with the external support to implement new projects to improve ICT provision in the school. Providing 1st and 2nd line IT support to users who have raised tickets through the IT helpdesk, via telephone or face to face - and ensuring personnel are kept regularly updated on the progress of their issue. Creating, maintaining and disabling various user accounts for multiple systems for staff and pupils. Replacing projector lamps, cleaning filters and supporting users with Promethean Activpanels. Creating various guides to assist users with setting up and/or using systems/equipment. To replace consumables and replace/upgrade hardware. Installation and maintenance of IT and Networking Hardware such as Projectors, Interactive Whiteboards, Promethean screens, Wi-Fi APs, Switches, Telephones, Desktops & Laptops and Peripherals etc. Liaising with the Events Co-ordinator weekly to know what events are taking place, and supporting those events (including supporting staff, pupils and external visitors in the use of IT and AV equipment). Please note: some events occasionally fall outside of normal working hours and will occur in the evenings or at the weekend. Working with unique equipment in our STEAM hub, incorporating interactive wall, interactive floor, projectors, PCs, hologram boxes, sound and lighting systems. Software deployment & regular updates/upgrades Working closely with the external escalation IT company to support projects and future development. Duties and Responsibilities - E-learning To possess a good understanding of iOS software and relevant apps To assist in the management of the Mobile Device Management System (JAMF Pro) To carry out initial setup of iPads and Apple IDs (for pupils joining within the School year) and reissuing leavers' iPads. To follow the process required for broken/lost/malfunctioning devices To check, install, update and remove apps as and when necessary Assist in supporting teachers, pupils and other staff in their use of iPads Assist in providing front line support for users through the ticketing system Keep auditing information and associated records up to date and accurate Essential qualities and skills to apply for the role of Senior IT Technician Detailed knowledge of Microsoft Windows 10 & 11, Windows Server 2019 & 2022 and Apple MacOS Ventura Operating Systems. Experience of Microsoft Office, Office 365 and Google Docs, Sheets and Slides. Experience of hardware upgrades / removals. Understanding of Audio/Visual equipment (such as Projectors and Speakers). A calm, polite and professional etiquette alongside great communication skills. Be a quick learner and be able to apply knowledge in new situations. Be able to work with a wide variety of people, of different ages and technical ability. Be prepared to seek support when an unknown situation arises to ensure good service is provided to all users. Possess a polite and approachable manner, and to have good self-management and timekeeping skills, as well as a proactive attitude. Be prepared to respond to helpdesk tickets by visiting the customer and providing them face to face support. Experience with Google Workspace and Apps such as Gmail, Calendar, Drive etc. Experience with Microsoft 365 Experience with Microsoft Azure Experience with Microsoft Hyper-V The ability to change a projector/projector components Previous use of network equipment such as HP/Aruba Switches and Unifi WiFi Comptia A+ Certification Previous use of creating custom Windows images/cloning and deployment. Knowledge of the use of iPads as teaching and learning devices Previous experience of working in an educational environment would be an advantage. Understand the need to complete a task to ensure that all users are fully supported. Are you an experienced Senior IT Technician looking for your next role and a lovely working environment, then get in touch as immediate interviews are being offered. We receive a high number of applications on a daily basis so we can only respond to successful applications. If you do not hear from us within 3 working days please assume your application has not been taken forward on this occasion. We may contact you in the future about other suitable positions. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.