32 jobs found

Harris Hill is delighted to be partnering with The Insurance Charity in their search for a Caseworker on a 12-month FTC. Location: Cannon Street (3 days office /2 day remote) Contract: 12 months commencing May 2026. 21-28 hours. Salary: £36,000-£38,000 pa pro rata Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance. The Insurance Charity has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship helping them find stability and hope during difficult times. You ll join a warm, motivated team of eight colleagues who are passionate about making a difference. About You You are an experienced caseworker or grants officer to individuals with a strong understanding of financial hardship and UK state benefits. You can assess applications, analyse financial information, and make recommendations for support. Highly organised, you manage a varied caseload, maintain accurate records, and use digital systems confidently. Above all, you bring empathy, sound judgement, and a non-judgmental approach, providing support to people facing complex challenges with respect, confidentiality, and care. Key Responsibilities Assess applications against eligibility criteria and grant-making policies Conduct needs assessments via phone/video calls and review ongoing cases Analyse financial information and make recommendations for support Prepare reports and recommendations for Grants Committee consideration Provide guidance on benefits, housing, debt, employment, and other support Signpost beneficiaries to relevant organisations and partner services Maintain detailed, accurate records and ensure data confidentiality Monitor outcomes, contribute to impact reporting, and uphold safeguarding standards Essential Skills & Experience Experience as a Caseworker or Grants Officer supporting individuals Up-to-date knowledge of UK state benefits Understanding of financial hardship and relevant support services Ability to manage complex caseloads and adapt to changing priorities Strong digital skills, including Microsoft 365 and case management systems Excellent communication, written, interpersonal, and analytical skills Empathy, high emotional intelligence, and sound decision-making Team player with attention to detail and accuracy Join this small, friendly team and make an impact where it truly matters supporting people when they need it most. For more information, please send your CV to Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. Deadline: 06/04/26 As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

A Local Authority is looking for an experienced Move-On Officer to support homeless households living in Temporary Accommodation and help them move into suitable, settled housing. What you'll be doing: Supporting households living in Temporary Accommodation to secure long-term housing options Carrying out face-to-face assessments with customers to explore housing options and identify any support needs or safeguarding concerns Helping customers identify private rented sector opportunities and supporting them with property searches and viewings Completing affordability checks and income and expenditure assessments What you'll need: Experience supporting households in Temporary Accommodation and helping them secure move-on accommodation Ability to attend the offices 3 days a week If this role sounds of interest, please send your CV to (url removed) along with availability for a call on Monday or Tuesday. Know someone who might be interested? Refer them over, if they're successfully placed, we'll send you a 100 gift voucher as a thank you.

Eden Brown are seeking a highly efficient Independent Living Officer for a month to month contract in Bury, Greater Manchester The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Marks Consulting Partners is currently looking for a Tenancy Services Officer to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Delivering a high-quality, customer-focused housing management service to a defined patch of residents Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches Preparing documentation for legal or enforcement action where required Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments Carrying out estate, property, and health & safety inspections and ensuring issues are reported and resolved Liaising with income, support, and property teams to provide a coordinated service to residents Providing welfare benefits advice and signposting residents to support services to sustain tenancies Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders What You Will Need Experience in tenancy management, housing management, or income management Knowledge of housing legislation, tenancy management practices, and welfare benefits Experience managing rent arrears and supporting tenancy sustainment Experience investigating anti-social behaviour or tenancy breaches Ability to prepare documentation and support legal or enforcement processes Strong communication and interpersonal skills with the ability to handle challenging situations Customer-focused approach with the ability to work independently and as part of a team Good organisational skills and the ability to manage a varied caseload and competing priorities IT proficiency including Microsoft Office and housing management systems Full driving licence and ability to travel across the borough Desirable: Professional housing qualification (e.g. CIH) or willingness to work towards Experience of court processes, mediation, or negotiation Knowledge of housing maintenance and estate management practices

4Recruitment Services are seeking a Housing & Welfare Officer to work for our client based in Walsall. Purpose of the role: To provide a highly specialised Housing and Welfare service an all matters relating to Housing, Housing rights in accordance with the homelessness legislation, income maximisation, promotion of welfare benefits, protection of welfare rights and the delivery of increased prosperity and wellbeing to customers across the borough in accordance with Council policy, procedure and objectives. To support the delivery of joint working and externally funded projects and initiatives within the service and with other partner agencies/stakeholders. To represent customers in Tribunals and/or Court Hearings in relation to Housing and Welfare matters. DUTIES AND RESPONSIBILITIES INCLUDE: To work with members of the public who are applying for housing or welfare benefits assistance from the Council, offering high standards of customer care at all times. To work effectively and efficiently to assess risk and escalate issues of concern, minimise customer-waiting times, reduce the number of missed and unanswered telephone calls and to maximise the resolution of all customer enquiries at the first point of contact. To prevent and resolve homelessness wherever possible by providing advice, support and information to those with housing need To assess the suitability of households for participation in the Council s private rented sector access scheme (direct lettings) based on their present housing situation, income, support needs and other circumstances. To advise households looking for private rented sector accommodation in relation to their obligations as a tenant and to provide appropriate support and assistance in any efforts made to secure accommodation; including support and assistance in relation to the accurate and timely submission of Housing Benefit claims and the updating/completion of any other claim for welfare benefits. To make decisions on the outcome of individual homelessness applications in cases under Part VII of the Housing Act 1996 as amended, accepting or refusing duties as appropriate in accordance with statute, case law and the Homelessness Code of Guidance. In line with framework of statute law, Central government guidance, case law precedents, and other relevant legal instruments. To manage the assisted choice process for applicants who are assessed as having a priority for housing under the Council s scheme of allocation and nominations. To make appropriate referrals to other agencies where the nature of their support needs requires a more complex level of intervention e.g. applicants with serious mental health issues, ex-offenders, entrenched rough sleepers and applicants with serious substance misuse problems. To be responsible for the nomination of applicants with sufficient priority for housing association and other accommodation (including long term temporary accommodation and private rented sector) in accordance with the Council s scheme of allocation. To provide appropriate advice and information about welfare benefits and housing options to all callers requiring assistance. To provide an advice and information service to non-priority need applicants to assist them in their own efforts to secure suitable accommodation. To carry out full housing options interviews/assessments with all applicants threatened with homelessness, carrying out enquiries into applicants circumstances, checking and verifying documents where housing assistance is requested, providing advice and appropriate assistance including money advice to enable applicants to remain in existing accommodation or to source alternative affordable accommodation. To prevent and resolve homelessness wherever possible by negotiation with and/or between personal callers, their families, landlords, solicitors, financial institutions and other housing providers. ESSENTIAL REQUIREMENTS INCLUDE: Proven experience of working in line with Housing Legislation, Welfare Benefits, Housing and Council Tax benefit, money management, regulations and working practises. Proven knowledge and ability to interpret legislation and law and how it impacts customer service deliver. Proven experience of developing and maintaining good working relationships with a wide range of stakeholders. An ability to understand people and the complex nature of some of their interactions Enhanced DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

Income Recovery & Enforcement Officer Permanent Full-Time (35 hours) Salary: 32,881 (London) / 28,886 (Regional) Location: London or Manchester Working Pattern: Hybrid 1-2 days a week after training Make an Impact in Arrears Recovery & Enforcement We're recruiting an experienced Income Recovery & Enforcement Officer to join a busy Income Management Team. In this specialist role, you'll manage a portfolio of accounts already subject to legal action - preparing court documentation, liaising with external legal representatives, and progressing cases through to enforcement and eviction where required. This is a fast-paced, target-driven position where you'll balance firm decision-making with a customer-focused approach, helping residents sustain tenancies wherever possible while protecting essential income. Key Responsibilities Manage cases through the legal arrears process, including court preparation and enforcement action. Prepare witness statements and legal documentation. Act as key contact for external legal advocates. Make confident decisions on enforcement, balancing risk and customer impact. Meet call and case targets within a high-volume environment. Provide advice and signposting to support tenancy sustainment. Work collaboratively with Housing, Finance and Legal teams. About You Experience in housing arrears recovery and legal enforcement through to eviction. Confident decision-maker in a fast-paced environment. Strong customer service and negotiation skills. Knowledge of welfare benefits and tenancy arrears processes. Organised, resilient, and able to manage a busy caseload independently. Benefits Excellent pension (up to 6% double contribution) 28 days annual leave rising to 31 + bank holidays Health Cash Plan Life assurance Paid volunteering leave Employee Assistance Programme Hybrid working If you're ready to take ownership of complex cases and make a real difference, apply today.

Interim Head of Housing Aylesford, Kent (Onsite) Interim Contract Immediate Start Required Circa 55,000 We are working with a well-established, purpose-led organisation to recruit an experienced Interim Head of Housing to lead housing operations across a large residential estate in Aylesford. This is a hands-on leadership role overseeing a portfolio of 130 properties , managing a Housing Officer, and ensuring high-quality, compliant tenancy and neighbourhood services. The organisation is seeking someone who can step in quickly and provide strong operational oversight during a key period of transition. The Role Reporting into senior leadership, you will take full responsibility for housing management performance, tenancy compliance, and income recovery. You will play a key role in ensuring the organisation is fully prepared for the Renters' Rights Act (coming into force May 2026) and that all housing processes reflect current and upcoming legislation. Key Responsibilities Lead housing and neighbourhood management services across 130 properties Manage and support the Housing Officer to drive service delivery and performance Oversee tenancy audits, allocations, lettings, and the register of interest Proactively manage rent collection, arrears, and housing debt Work closely with rent and claims processes to maximise income and minimise loss Embed up-to-date knowledge of the Renters' Rights Act and wider housing regulation into daily practice Drive improvements in arrears, voids, and estate management performance Maintain accurate records and produce performance updates for senior leadership We are looking for a confident, operationally focused housing professional who: Is immediately available and able to work fully onsite in Aylesford Has strong experience in housing and tenancy management Has up-to-date knowledge of the Renters' Rights Act and the regulatory framework in England Is experienced in rent collection, arrears management, and income recovery Has experience supervising or managing housing staff Is financially aware, decisive, and able to challenge underperformance This is an excellent opportunity to make an immediate impact within a values-driven organisation delivering essential housing services. Immediate interviews are available. Apply now for a confidential discussion.

We're recruiting an organised and proactive Rents Officer to join a busy Rental Income Team within a local authority. This is an excellent opportunity for someone with strong income management experience, excellent communication skills, and a passion for supporting tenancy sustainment while ensuring rental income is maximised. You'll play a key role in managing a caseload of rent accounts for temporary accommodation and rent guarantee scheme properties, working closely with residents, internal teams, and external agencies to ensure payments are maintained and tenancies remain stable. This role combines income recovery with meaningful resident support, offering variety and challenge on a daily basis. The Role Take responsibility for maximising rental income across temporary accommodation and rent guarantee scheme properties. Manage approximately 125 rent accounts, with caseloads increasing as additional properties are let. Make outbound calls to tenants to discuss arrears, agree payment arrangements and take card payments where appropriate. Carry out home visits to engage tenants, assess circumstances and support tenancy sustainment. Represent the council at County Court Possession Hearings when required. Work closely with Homelessness, Housing Needs and Benefits teams to ensure smooth sign-ups and accurate completion of Housing Benefit forms with all supporting documentation. Follow all operational and legal processes related to income recovery in line with legislation, council policy and pre-action protocol. Liaise with internal services and external agencies including Social Services, Jobcentre Plus, Universal Credit Service Centres and support providers. Attend multi-agency meetings to help sustain tenancies while ensuring rent is paid. Maintain accurate records and documentation for all rent accounts, actions and outcomes. Provide excellent customer service and maintain strong working relationships with tenant groups who support and challenge the service. Key Requirements Experience in rent collection, income recovery or tenancy sustainment within housing or a similar environment. Experience on RentSense, NEC Revenues & Benefits or NEC Housing Strong communication and interpersonal skills, with the ability to build rapport and manage difficult conversations professionally. Ability to manage a busy caseload and work proactively to resolve arrears and sustain tenancies. Understanding of Housing Benefit, Universal Credit and income-related processes. Ability to follow legal and procedural requirements related to arrears recovery and pre-action protocols. Strong organisational skills with the ability to maintain accurate records and manage competing demands. Ability to work collaboratively with internal teams and external agencies. A customer-focused approach with the ability to deliver high-quality service to residents. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and income management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Positive Employment is currently recruiting for a Housing Triage Officer for our client a government organisation in Exeter. The successful post holder will provide comprehensive housing advice and assistance, face to face, by telephone and by email regarding a wide range of housing issues having an in-depth knowledge of relevant housing and homeless legislation including Case Law, to ensure that the Council's statutory duties are carried out under the Homelessness Reduction Act 2018. Prior experience as a housing options/homelessness triage officer is essential. This role is a temporary contract initially for 3 months with the possibility to extend. This role is hybrid working with a minimum of two days working from the office. Duties and Responsibilities but not limited to: Be the first point of contact (face to face, by telephone or by email) for customers who are homeless or threatened with homelessness and to carry out an initial assessment and investigation. Liaising with a variety of outside partner agencies, such as rough sleepers outreach services, and hostel providers to look for creative housing solutions for clients with a variety of complex needs. Hold a caseload of clients, deciding Homelessness Reduction Act duties and making pro-active interventions to provide wide-ranging person centred housing advice and advocacy on housing rights, income maximisation, financial management, relevant support services and to inform, support and signpost customers to specialist advice agencies when appropriate. Pro-actively take actions to prevent homelessness either short term or long term using all means available. This also includes immediate interventions to prevent homelessness including where possible and reasonable helping customers to retain or re-access their current accommodation by; liaising with families and friends, landlords, supported housing, solicitors, courts, social services and other agencies. Be responsible for safeguarding vulnerable clients that present, often in a chaotic manner, by obtaining relevant information from, to a range of services such as the police, Domestic Abuse Services, Children's Services or Adult Social Care and making safeguarding referrals when necessary. Deputising for other Officers within the service, as directed by a manager, to ensure that casework service standards are maintained and customers are placed into temporary accommodation efficiently. Contribute to the achievement of government targets by researching and providing statistical information ensuring the objectives of both Housing and Homelessness Strategies and local service standards. Attendance of statistical case review meetings (e.g. MARAC) as directed by Team Leaders and managers. Personal Requirements: Prior experience as a housing options/homelessness triage officer is essential. Educated to A-level or equivalent, or possess specialist knowledge obtained in a housing environment. An in-depth working knowledge of homeless legislation including the Homelessness Reduction Act 2017,The Localism Act 2011, the Housing Act 1996 part VII and part VI (as amended by the Homelessness Act 2002. An in-depth knowledge of law relating to landlord and tenant issues and general housing rights. A current working knowledge of the welfare benefits system. Detailed knowledge of the support needs associated with homelessness and the role of wider agencies in the provision of care and support services. Experience of using Microsoft windows packages and client information systems on a frequent basis. Working Hours: 37hrs / Monday - Friday Pay: £19.14 per hour Please note this role is within the scope of IR35.

Interim Principal Asset Manager London Borough of Enfield 3-month initial contract (with a view to extend) 2 days per week office-based + site visits as required The London Borough of Enfield is seeking an experienced Principal Asset Manager on an interim basis to support the management and optimisation of the Council's diverse commercial, operational and rural property portfolio. Working within the Estates team and closely with the Head of Estates, you will play a key role in managing a wide range of commercial assets while leading on landlord and tenant matters including rent reviews, lease renewals, asset strategy and income optimisation. This role will support the ongoing performance and strategic direction of the Council's investment portfolio, helping to deliver against the Strategic Asset Management Plan. The Portfolio You will be working across a significant and varied estate including: Approx 625 commercial assets Commercial investment portfolio valued at c. £135m Annual income of approximately £8m Key Responsibilities Day-to-day asset management across the Council's commercial property estate Leading rent reviews, lease renewals and landlord & tenant negotiations Identifying opportunities to optimise income and reduce voids Supporting asset strategy and portfolio performance Mentoring and supporting junior members of the team Providing professional property advice to senior officers and elected members Requirements for the role: UK Resident MRICS qualified Chartered Surveyor Strong experience within commercial asset management Proven track record delivering rent reviews, lease negotiations and portfolio management Minimum 3 years' experience within local authority or housing association. This is an excellent opportunity for an experienced surveyor to support the management of one of London's largest local authority estates while contributing to the strategic development of a significant commercial portfolio.

We're recruiting an experienced Temporary Accommodation Visiting Officer to join a busy Temporary Accommodation Team supporting homeless households. This is a frontline, field-based role working alongside Housing Options and Resettlement Teams to ensure temporary accommodation is safe, suitable and well managed. The successful candidate will be responsible for procuring, letting and managing temporary accommodation, carrying out regular inspections and supporting residents while also managing rent collection responsibilities. The role requires property inspections and audit checks at least two days per week, with office attendance one to two days per week. A full driving licence and access to a vehicle is essential. The Role Work within the Temporary Accommodation Team to support households placed in temporary accommodation. Carry out regular property inspections and audit checks to ensure accommodation is safe, suitable and compliant. Procure, let and manage temporary accommodation units in line with policy and statutory requirements. Work closely with Housing Options and Resettlement Teams to support households and facilitate move-on where appropriate. Manage a patch of temporary accommodation properties, ensuring tenancy conditions are upheld. Undertake rent collection duties and monitor arrears within temporary accommodation placements. Respond to resident queries and provide high-quality customer service. Liaise with landlords, managing agents and contractors to resolve property issues and ensure standards are maintained. Identify and escalate safeguarding concerns or property compliance risks where necessary. Maintain accurate records and update housing management systems in line with procedures. Contribute to service performance targets and support continuous service improvement. Key Requirements Experience working within public sector housing or temporary accommodation services. Experience carrying out property inspections or housing management visits. Understanding of temporary accommodation management and homelessness services. Experience in rent collection and income management. Excellent customer service skills and ability to manage challenging situations professionally. Strong IT literacy and experience using housing management systems. Ability to work independently in a field-based role. Full UK driving licence and access to own vehicle (essential). Willingness to be out on property inspections at least two days per week and attend the office 1-2 days per week. Basic DBS check required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Temporary Accommodation Officers, Housing Officers and Resettlement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We're recruiting an experienced Housing Management Officer to deliver a comprehensive, customer-focused tenancy and estate management service across a defined housing patch. This is a frontline housing management role responsible for tenancy sustainment, anti-social behaviour management, estate standards and resident engagement. The successful candidate will take ownership of their patch, building strong landlord-tenant relationships while ensuring compliance with tenancy agreements and Council policy. This role requires a visible presence on patch, regular estate inspections and close partnership working across internal and external agencies. The Role Deliver a comprehensive tenancy and estate management service to tenants and leaseholders. Take ownership of a defined housing patch, understanding resident needs and local priorities. Manage anti-social behaviour cases in line with policy, including legal referrals and court attendance where required. Liaise with Police, Safer Communities, Wardens and partner agencies to resolve ASB issues. Serve legal notices (including NOSPs) and manage Introductory Tenancies. Identify and respond to safeguarding concerns, referring to MASH or Adult Safeguarding teams where appropriate. Conduct regular estate inspections and block walkabouts to ensure health and safety compliance and estate standards. Lead on patch plans, chair patch meetings and participate in resident engagement activity. Carry out tenancy sign-ups, settling-in visits and periodic tenancy checks. Support tenants with welfare benefit advice and Homebid bidding where necessary. Work closely with Income Officers to ensure a joined-up approach to tenancy and arrears management. Manage mutual exchanges and provide advice to tenants on their housing options. Respond to MP and Councillor enquiries in line with procedures. Attend Child Protection Conferences, Adult Safeguarding Conferences and ASB panels as required. Carry out evictions where necessary. Maintain accurate case records across housing management systems. Provide phone and office cover where required and support colleagues across other patches if needed. Contribute to decent neighbourhood initiatives and environmental improvements. Key Requirements Experience delivering tenancy and estate management services within a local authority or housing association. Experience managing anti-social behaviour cases, including legal action where required. Knowledge of tenancy law and housing management practice. Understanding of safeguarding responsibilities in a housing context. Experience carrying out estate inspections and property visits. Ability to manage a varied caseload and prioritise effectively. Strong written and verbal communication skills, including report writing. Experience working collaboratively with internal teams and external agencies. Good IT literacy and experience using housing management systems. Ability to travel across the patch (Car User designation applies). Standard DBS required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Neighbourhood Officers and Tenancy Management roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Job Title: Housing Benefit Subsidy Officer Contract Type: Temporary (3 months) Location: Warrington, with the option to work remotely Hours: Full-time Start Date: As soon as possible DBS - Standard About the Role We are seeking a motivated and detail-focused Housing Benefit Subsidy Officer to join our Benefits & Exchequer team on a temporary basis for 3 months. This role supports the effective administration, reconciliation, and reporting of Housing Benefit (HB) subsidy to ensure compliance with Department for Work and Pensions (DWP) requirements. The successful candidate will play a key role in ensuring the accuracy of Housing Benefit payments, subsidy claims, and year-end submissions, supporting the council in maximising subsidy income and minimising financial risk. Key Responsibilities Assist with the preparation, reconciliation, and submission of the Housing Benefit subsidy claim. Analyse subsidy data, identify anomalies, and resolve discrepancies. Work closely with the Benefits Team to ensure accurate processing and classification of HB payments. Support with testing, verification, and quality assurance of subsidy-related data. Maintain accurate audit trails and documentation in line with DWP standards. Provide clear, professional communication to internal teams and external auditors as required. Ensure all work adheres to legislation, guidance, and local policies. About You We are looking for someone who can quickly integrate into the team and contribute from day one. You should have: Experience working within Housing Benefit Subsidy (essential). Strong analytical and numerical skills. Excellent attention to detail and ability to interpret complex data. Knowledge of DWP subsidy rules and classifications. Ability to work independently and manage competing deadlines. Strong IT skills, including Excel and benefits processing systems. A standard DBS is required. Please note: Candidates without Housing Benefit Subsidy experience will not be considered. Sure Start Staff act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.

Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.

Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory

Are you an experienced housing professional looking to make a real difference in your local community? An exciting opportunity has arisen for an experienced Area Housing Manager to join a local authority in Surrey. You'll manage a patch of approximately 750 properties across general needs, Independent Retirement Living (IRL), and leasehold stock-delivering comprehensive tenancy, income, and estate management services. Key Responsibilities: Conduct new tenant visits across all tenancy types (introductory, secure, flexible) Manage tenancy changes, successions, terminations, and rent arrears up to £1,500 Process Right to Buy and Mutual Exchange applications from start to finish Prepare legal documents, witness statements, and attend court where necessary Respond to tenancy and leaseholder enquiries and resolve estate issues Carry out estate inspections, propose improvement projects, and monitor communal areas Liaise with Housing Solutions, Tenant Support Officers, and external agencies Lead tenancy sustainment efforts and support safeguarding and domestic abuse referrals Oversee flexible tenancy reviews and possession proceedings as required Ensure timely tenancy sign-ups, agreement processing, and adherence to housing policy Monitor cleaning, maintenance, and health and safety in communal areas Participate in team duty rota and emergency response when needed Maintain a strong customer service focus and handle complaints professionally Requirements: Experience in tenancy, income, or estate management within social housing Good understanding of housing legislation and enforcement processes Confident handling complex caseloads and legal proceedings Full UK driving licence and access to a vehicle (essential) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

A local authority in South East London are seeking a proactive and dedicated Temporary Accommodation Officer to join their Housing team. You will be responsible for the day-to-day management of temporary accommodation, including council-owned units, Registered Provider stock, private sector leased properties, and emergency placements. The role includes providing tenancy management and support services to homeless households, overseeing placements, and ensuring accommodation is safe, suitable, and well-maintained. Key Responsibilities: Manage a caseload of households in temporary accommodation, carrying out property visits and tenancy checks. Complete sign-up processes for new placements and act as the main point of contact for tenants. Report and follow up on property repairs, working with internal teams and landlords to maintain housing standards. Identify and refer households with support needs to relevant support and resettlement services. Monitor rent accounts, address arrears, and work to minimise income loss. Liaise with Housing Benefits, external agencies, and landlords to support claims and ensure compliance. Serve legal notices, represent the council in court proceedings, and manage possession actions where necessary. Investigate and respond to tenancy breaches, abandoned properties, and unauthorised occupation. Provide advice to residents on tenancy rights, housing options, and support with moving into permanent accommodation. Maintain accurate case records and contribute to reports and service performance data. Participate in the out-of-hours emergency rota and other service-wide activities. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Portfolio Manager Salary & Grade £44,111 per annum (pay award pending) Grade 8 Location Wellington House, Post Title Portfolio Manager Hours Full time 37 hours per week Tenure Permanent If this post is advertised on a full-time basis, please note that the Combined Authority will consider requests for part-time working and/or job share. Please discuss your preferred working requirements with the manager at interview. We currently have a vacancy for a Portfolio Manager to join our Portfolio Management Office. The Portfolio Management Office is responsible for monitoring and reporting on portfolios of programmes and projects which the Combined Authority funds (annual budget circa £433m in 2025/26). The schemes are delivered directly by the Combined Authority or through one of our partner organisations (in the public and private sector). We use financial data and information on performance, progress, risks and issues to inform the management of our programmes and projects and inform the Combined Authority s decision making processes. The schemes that the Combined Authority promotes and funds cover a broad range such as infrastructure schemes covering transport, housing, regeneration, and clean growth, as well as digital connectivity and business support. In 2021 the £1.8bn devolution deal was secured for West Yorkshire. This meant the first Mayor of West Yorkshire was subsequently elected, with Tracy Brabin taking up the post in May 2021. The devolution deal and election of the Mayor has enabled us to start to drive up living standards for local communities while tackling the climate emergency and helping to deliver our commitment to become a net zero carbon city region by 2038. It is an exciting time to be joining the Mayoral Combined Authority. We have a wide variety of impactful projects that we are working on which will help shape the West Yorkshire region. To find out more about the work the Combined Authority is involved with, take a look at our latest news stories. It is important that you demonstrate how your breadth of experience, knowledge and skills align with the role when applying. We have therefore created comprehensive guidance for candidates, and you are strongly urged to read this before completing your application form. Please visit our Advice for Candidates webpage to find this guidance and further support in completing your application form. Visit our 'Life at West Yorkshire Combined Authority' webpage to find out what our staff have to say about working here. The Role Reporting into the Portfolio Lead, your key responsibilities will include: Monitoring and analysis of a portfolio of programmes, to support delivery across the West Yorkshire Combined Authority and partners. 2 Support the Portfolio Lead with reporting on the performance of funding programmes as necessary through Combined Authority Governance processes, directly to external funding bodies and internally to Combined Authority officers. Management of individual project and programme finances including claims, income and ensuring compliance with the assurance framework, financial regulations, funding body and audit requirements. Please review the Role Profile for more information about the responsibilities. Please note the successful candidate may not be required to undertake any line management responsibilities. About You You will have the following key skills, attributes, education and experience: Educated or experienced to Degree level in a relevant field or relevant demonstrable practical experience. Relevant and recent experience of managing a range of funding programmes. Proficient at data analysis, interpretation and manipulation. Experience of providing support and advice on complex issues. Understanding of programme and project management methodologies, including risk management and benefits realisation. Our Offer Alongside a competitive salary, we offer an excellent benefits package including: Work your way From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career. Time to recharge Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays. Free greener travel across West Yorkshire Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1 5). Secure your future Benefit from a highly competitive Local Government Pension Scheme. Investing in you Take advantage of fully funded professional development, regular training, and up to 3 paid volunteering days per year. Grow with us Incremental salary progression for most roles and annual cost of living increases. Family first We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most. Your wellbeing, our priority Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends. Modern workspace in a prime location Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech. Take a look at our Employee Benefits webpage to find out more. To Apply If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements under the About You section of the advert and criteria within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form. If you would like to discuss this role in more detail, please contact Ben Whitaker Further Information Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis. Due to the high volumes of applications we receive, unfortunately we are unable to respond to every applicant. If you have not heard from us within four weeks of the closing date, please assume that on this occasion your application has not been successful. We do however thank you for your application and encourage you to continue looking for roles on our Careers with Us website page.

Are you passionate about providing direct support to residents and preventing homelessness? Do you have a deep understanding of the welfare benefits system? Connect2Hackney, the internal talent team for the London Borough of Hackney, are recruiting for Hackney's vital Here To Help service for a dedicated and empathetic Benefits and Housing Needs Officer . This is a crucial role where you will be the first point of contact for residents struggling with their housing costs. You will take a holistic and hands-on approach, using your expertise to provide immediate financial relief while empowering residents to achieve long-term financial stability. You will manage a varied caseload, where every day brings a new challenge and a new opportunity to make a tangible difference in someone's life. About the Role As a Benefits and Housing Needs Officer, you will be responsible for both the specialist assessment of applications and the administrative processes that ensure our service runs efficiently. You will be expected to support approximately 10-15 residents a week. Your key responsibilities will include: Casework and Assessment: Contacting residents to understand their circumstances and decide on the best package of financial and non-financial support to help them. Assessing, awarding, and processing Discretionary Housing Payments (DHPs), using your discretion in line with internal guidance. Conducting comprehensive benefit checks with residents to identify underclaiming and maximise their income across benefits like Council Tax Reduction, Universal Credit, and Pension Credit. Working with residents to develop shared plans to sustain their tenancy, which may include advice on downsizing or increasing working hours. Triaging and Administration: Reviewing and triaging incoming applications daily, assigning them to the correct officer or work tray. Managing the shared team inbox and responding to resident queries, especially those relating to supermarket vouchers. Processing payments for cash support schemes using BACS transfers. Maintaining accurate and secure records on systems including Academy and Jigsaw. Collaboration and Support: Liaising with landlords, with resident consent, to prevent evictions. Working closely with colleagues across Here To Help and other services to ensure joined-up support for residents with complex needs. Writing clear, empathetic, and tailored decision letters that explain the support being offered. About You We are looking for a proactive and highly organised individual with a strong background in welfare benefits and a genuine desire to help people. You must be comfortable working both independently and collaboratively within a fast-paced team environment. To be successful, you will need: Essential Experience & Knowledge: A strong understanding of welfare benefits and the ability to spot opportunities for income maximisation. Experience assessing DHPs in line with policy and guidance. Proficiency in using benefits systems, including Academy, Comino, and Searchlight . Proven experience in an administrative or support role, preferably within a welfare or social care environment. Experience handling sensitive and confidential information with care and integrity. Skills and Abilities: Excellent written and verbal communication skills, with the ability to show sensitivity and empathy when dealing with people in challenging situations. The ability to remain calm and focused under pressure. Strong organisational skills with a keen attention to detail and the ability to manage multiple priorities efficiently. A collaborative, team-player attitude and a flexible approach to changing priorities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Benefits & Housing Needs Officer London (On-site) £200 per day (Umbrella) Are you passionate about supporting residents and preventing homelessness? Do you possess a sound understanding of the welfare benefits system and enjoy making a tangible difference to people's lives? We are seeking a dedicated and empathetic Benefits & Housing Needs Officer to provide vital support to residents experiencing financial hardship. This is a crucial frontline role where you will assess applications, offer financial assistance, and empower residents to achieve long-term stability. Key Responsibilities Assess, award, and process Discretionary Housing Payments (DHPs) in line with policy and guidance. Conduct comprehensive benefit checks to identify underclaimed entitlements and maximise residents' income. Provide tailored advice and action plans to help residents sustain their tenancies. Review and triage applications, manage shared inboxes, and process BACS payments for support schemes. Maintain accurate and confidential records across systems such as Academy and Jigsaw . Liaise with landlords and partner agencies to prevent evictions and ensure holistic support. Draft clear, empathetic decision letters that communicate outcomes effectively. About You The ideal candidate will be a proactive and organised individual with: A strong understanding of welfare benefits and income maximisation. Experience assessing Discretionary Housing Payments (DHPs) . Proficiency in systems such as Academy, Comino, and Searchlight . Excellent written and verbal communication skills, with empathy and professionalism. The ability to remain calm under pressure and manage multiple priorities effectively. Experience handling sensitive information with discretion and integrity.