63 jobs found

Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.

A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers. You ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants. Sometimes things don t always go to plan, so you ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you d be willing to work towards it. You ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you ll be travelling across their sites and estates, you ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti Social Behaviour, ASB Management, Community Safety REF-

This permanent role has salary range of £61,784 to £67,859 per annum, based on a 36 hour working week. We have a great opportunity to join our Highways and Planning legal team as a qualified Senior Solicitor or Lawyer. We are looking for a flexible and motivated colleague to join this friendly team. Our work is interesting and varied and we work for informed and appreciative client teams. The Council adopts a hybrid working policy with flexible working arrangements which includes access to our offices in Reigate and Weybridge combined with remote or home working. We come together in person for 2 days per week on average (40% of the working week). The team are very approachable with regular catch ups when working remotely. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pensionUp to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Team The team sits alongside other teams in the County's Legal Services, supporting the work of the County as Highway Authority and Minerals and Waste Planning Authority. The teams lawyers draft highways and planning agreements, providing advice on planning and highways enforcement, DCO work, appeals, and related litigation. We assist with reports to Committee and Cabinet and provide training for client teams. Our support of officers on enforcement directly benefits residents ensuring that obstruction, encroachment and planning breaches are addressed effectively. About the Role As a Senior Lawyer within the Highways and Planning legal team, you will conduct a number of highways and planning agreements, countryside and highways enforcement and mineral planning advice, working in a committed and positive way, sometimes to tight deadlines. Other work includes advising on general highways and planning issues, local government matters and have conduct of any related appeals / litigation. We work collaboratively with fellow lawyers in our District and Borough legal teams. The person appointed to this post will have conduct of a number of highways and planning agreements, advise clients on highways and countryside laws regulations and enforcement options some high profile, securing significant benefits for Surrey residents. You will advise on general highways and planning issues, planning enforcement, local government law, Commons, Village Greens, Public Rights of Way, drainage and flooding, and have conduct of any related litigation. You will advise Members, particularly Members of the County's Planning and Regulatory Committee. You will deputise for the Principal Lawyer as required. The work is fast-paced and key to the delivery of the Council's strategic goals. As a Senior Lawyer, you will have good experience in the relevant areas of law and the following skills and abilities: Negotiating highways and planning agreements; Providing solutions focussed advice on a range of planning and highways matters Drafting briefs to Counsel; Drafting and servicing highways notices and TROs and advising on DMMOs; Involvement in s78 TCPA 1990 appeals and drafting of related s106 agreements; Supervision of paralegal and solicitor roles; Managing competing priorities to achieve client deadlines; Exemplary client care. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: You are a Solicitor, Barrister or Fellow of CILEX, eligible to practise in England and Wales with a current practicing certificate issued by the relevant regulatory authority; Demonstrate recent legal experience in the relevant areas of highways and planning law; Experience of working with clients at all levels and ability to give clear, accurate and practical advice; Effective team working; Ability to negotiate a range of highways and planning legal agreements and be able to provide practical clear advice on a range of highways and planning matters; Ability to take on urgent, and sometimes unfamiliar, matters at short notice; Ability to manage competing priorities to achieve client deadlines. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. This advert closes at 23:59 on 12th April with interviews expected to take place in the week commencing 27th April 2026. If you are looking for a role which is both varied and interesting with an opportunity to develop your existing skills and employment experience by working in local government, please click the apply button below to submit your application. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Jay Das via email at . Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Are you passionate about making a difference in the lives of vulnerable households? Do you have the skills and drive to support individuals on their journey to secure stable housing? Our key public sector client is seeking a dedicated Homeless Intervention Officer to join their dynamic Housing Options Team in Crawley, West Sussex. This is a full time role (36 hours each week, Monday to Friday) and initially for 3 months (with every possibility of being extended should you perform well!). About the Role: As a Homeless Intervention Officer, you will play a crucial role in assisting households in temporary accommodation to identify pathways to long-term housing. Your primary responsibility will be to conduct needs assessments and provide tailored support to ensure successful transitions to permanent homes. Key Responsibilities: Provide comprehensive, accurate and clear interventions within the provisions of Part VII and Part VI of the Housing Act 1996, Homelessness Act 2002, Homelessness Reduction Act 2017 Localism Act 2011 and discharging any subsequent duties. Cover all aspects of Housing and Support Need Assessments, Suitability Assessments and Affordability Assessments as defined in current Law and the Code of Guidance. Ensure that all eligible households have an active application to the Council's Housing Register and that they are in the correct priority banding. Give appropriate advice to households who are not eligible or do not qualify to join the Housing Register to seek alternative pathways to discharge the main housing duty. Prepare households for final accommodation offers and aid understanding on the timescales and types of accommodation that will be offered to bring the council's duties to an end. Assist in minimising the use of temporary accommodation by ensuring the flow of work through the service to bring the Council's statutory duties to an end is as effective and efficient as possible. Initiate contact, liaise and make referrals to other services, local authorities, voluntary and statutory agencies, and other official bodies as appropriate to help bring the Council's statutory duties to an end. Assist people to secure accommodation in the private sector and assess applications for their eligibility to the Council's Deposit Service under the agreed criteria Bring statutory duties to an end through legally compliant PRSO and Discharge of Duty letters. Provide recommendations on Service Improvement as a result of the interventions completed and outcomes achieved. What We Are Looking For: Skills and Abilities: - Strong verbal and written communication skills. - Ability to prioritise workloads and meet deadlines. - Proactive problem-solving skills and adaptability. - Experience in accurate case documentation and assessments. Knowledge: - In-depth understanding of housing legislation, including the Housing Act and Homelessness Reduction Act. - Familiarity with welfare benefits and the private rented sector. Experience: - Proven experience in homelessness services and customer interaction. - Experience in conducting housing and support needs assessments. Qualifications: Relevant qualifications in homelessness training or a related field. High level of numeracy and literacy, ideally with at least A-Level qualifications. Only applicants who feel they meet the above criteria and can interview in late March/early April 2026 need apply.

A place to create moments that matter Location: Yorkshire, Hybrid with travel around the region and to other offices as required. Salary: £47,720 per annum Permanent, 35 hours per week, Monday Friday 9am-5pm plus on call rota. Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Housing Manager, you ll oversee a team of Housing Officers and be responsible for driving operational performance, customer experience, and service consistency across your area. This role is all about being out there seeing, hearing, and understanding the real issues your team and customers face. You ll spend around 60% of your time on-site, whether that s in the office, out on patch, working alongside your team, or meeting with customers and partners. Your insight into the good, the bad, and the ugly will give you total visibility of how your team performs both individually and collectively, feeding directly into the success of the wider Housing Services directorate. A role centred on people Previous management experience isn t essential; they ll help you build the skills and confidence to thrive in the role. What matters most is your passion for customers, your ability to influence positive behaviours, and your commitment to developing others. Your leadership will help colleagues manage complex cases, navigate challenges, and build confidence ensuring customers across different tenures receive a consistent service. Collaboration at the heart You ll work closely with Leasehold & Homeownership Officers and other specialist roles, encouraging joined up working so customers experience one cohesive service . You ll also be part of a national network of Housing Managers , sharing best practice, discussing queries, and contributing to a culture of continuous improvement. Collaboration extends beyond this organisation too. You ll attend community events, multi agency meetings, and local partnership forums, maintaining strong relationships with the organisations that support their customers. You ll bring clarity on what your team is achieving, where support is needed, and where improvements can be made always with the goal of delivering the best possible customer experience. Salary The spot salary for this post is £47,720 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. This position also qualifies for an essential car user allowance starting at £1,250 per annum. About you Good Understanding of core housing management functions. Demonstrated commitment to delivering excellent customer experience, putting customers at the heart of decision making. Ability to motivate and drive teams to deliver high performance and customer satisfaction. Confident engaging with external partners, agencies, and internal colleagues to support customers and resolve complex issues. Skilled in providing guidance, offering solutions, and supporting officers with challenging or sensitive casework. CIH Level 4 (or willingness to work towards it) Full UK driving licence and access to a vehicle is required due to the need for regular travel across the region. The successful applicant will be subject to pre employment checks, such as DBS and social media screening, before an offer is confirmed. Interviews They want your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You ll learn more about the role and team, and they ll get to know you your experience, goals, and what you bring. Planned date: 9th April via Teams. Stage 2: A Place to Show Your Strengths A role related presentation and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 15th April at their Bradford office. They aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Because this isn t just a workplace it s a place to belong . Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. REF-

A place to create moments that matter Location: North West, Hybrid with travel across the region and to other offices Salary: £47,720 per annum Contract: Permanent, 35 hours per week, Monday Friday 9am 5pm plus on call rota Thousands of families rely on them for a safe, affordable home and as the housing crisis deepens, their work matters more than ever. Their belief that everyone deserves a place to call home drives everything they do. Together, they find new ways to understand their customers, support them, and deliver positive change. If you want a career that makes a real impact, this is the place to be. About the role As a Housing Manager, you ll lead a team of Housing Officers and drive operational performance, customer experience, and consistent service across your area. Around 60% of your time will be spent on site in the office, out on patch, alongside your team, or meeting customers and partners. This visibility helps you understand challenges, spot opportunities, and shape how your team performs. A role centred on people You don t need previous management experience. What matters is your passion for customers, ability to inspire positive behaviours, and commitment to helping others grow. You ll support colleagues with complex cases, build confidence, and ensure customers across different tenures receive a consistent service. Collaboration at the heart You ll work closely with Leasehold & Homeownership Officers and specialist teams to deliver a joined up service. You ll also be part of their national Housing Manager network, sharing best practice and contributing to continuous improvement. Externally, you ll build relationships with local agencies, attend community meetings, and work with partners who support their customers. You ll bring clarity on team performance and highlight where support or improvements are needed. Salary The spot salary is £47,720 for applicants who fully meet the requirements. If you re still developing some skills, you may start 5 10% below the spot rate with support to progress. This role also includes an essential car user allowance. About you Good understanding of core housing management functions Passion for excellent customer experience Ability to motivate teams and drive high performance Confident working with partners and agencies Skilled in supporting officers with complex or sensitive casework CIH Level 4 (or willingness to work towards it) Full UK driving licence and access to a vehicle Pre employment checks (DBS and social media screening) apply Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect Introductory call with the hiring manager Planned date: 8th April via Teams Stage 2: A Place to Show Your Strengths Role related presentation plus behavioural and scenario based interview, with a Congruity Questionnaire completed beforehand Planned date: 14th April at their Burnley office A place to build a future They re ambitious and want people who want to grow with them. You ll learn new skills, shape your career, and be part of a collaborative team where your ideas matter. What you can look forward to: Generous time off: 28 days holiday plus bank holidays, your birthday off, and the option to buy more Health & wellbeing: Cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day Financial perks: Car leasing, salary sacrifice schemes, and discounts through their benefits platform Future-focused: Access to Defined Contribution and Defined Benefit pension schemes, plus life assurance Family-friendly: Enhanced parental leave and flexible working options Career development: Management training, Leadership Academy, apprenticeships, and more This is more than a job it s a place to make an impact, feel valued, and be rewarded for what you do. They believe diversity makes them stronger and are committed to creating a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments at any stage, just let them know. Please note you must already have the right to live and work in the UK, as our client does not hold a sponsorship licence. If you re looking for a place where you can make a positive difference to society, their customers, and your own future apply now. Recruitment Agencies: They work exclusively with partners on their PSL and do not accept unsolicited CVs or speculative approaches for this role. REF-

Housing Options Officer Location: North Northamptonshire (4 days in office, 1 day remote) Rate: 30 p/h (Umbrella) Role Overview We are seeking an experienced Housing Options Officer to join the Housing Options team. The role involves completion of full housing assessments, preparing Personal Housing Plans (PHPs), writing decisions, and handling relevant casework tasks on an ad hoc basis. The ideal candidate will have a strong understanding of housing legislation and experience managing a varied case load with accuracy and professionalism. Key Responsibilities Conduct full housing assessments for applicants Prepare Personal Housing Plans (PHPs) Draft case decisions in line with housing legislation Complete relevant casework tasks on an ad hoc basis Ensure compliance with current housing legislation and policies Requirements Strong knowledge of housing legislation (Housing Act 1996 Part 7 or equivalent) Experience in housing options or homelessness casework Excellent decision-making and written communication skills Ability to manage casework efficiently and accurately Must be able to work 4 days in office / 1 day remote Full UK Driving Licence and access to own vehicle preferred Working Pattern 4 days in the office, 1 day working from home

A Local Authority in the South West of England is looking for an experienced Triage Officer to join a busy, supportive team. What you'll be doing: Managing initial contact with customers presenting as homeless or at risk of homelessness Carrying out triage assessments to determine duty and priority Providing housing advice and early intervention to prevent homelessness Signposting to relevant services and support where appropriate What you'll need: Previous experience working as a Triage Officer or within a Housing Options team Ability to manage a high-volume caseload in a fast-paced environment Locata experience If this role sounds of interest, please send your CV to (url removed) along with your availability for a call next week. Know someone who might be interested? Refer them over - if they're successfully placed, we'll send you a 100 gift voucher as a thank you.

We are currently recruiting for an experienced Housing Triage Coordination Officer to join a busy Housing Solutions team, playing a key role at the front end of the service in preventing homelessness and delivering effective housing advice. This is a fast-paced, customer-facing position where you will act as the first point of contact for residents, providing immediate housing advice, triaging cases and coordinating responses to ensure customers receive the right support at the earliest opportunity. The Role Act as the first point of contact for residents presenting with housing issues, delivering a high-quality triage and advice service. Provide rapid responses to housing enquiries via front of house, telephone, email and web forms. Work proactively to prevent homelessness at first contact, including negotiation with landlords, family members and other stakeholders. Coordinate appointments for Housing Options Officers, visiting officers and tenancy relations officers. Manage and monitor incoming enquiries, allocating cases appropriately across the service. Provide housing advice, signposting and initial decision letters in line with legislation and council procedures. Support customers to explore housing options including private rented sector, mutual exchange, mobility schemes and homelessness prevention tools. Work closely with internal teams and external partners including housing providers, DWP, health services, probation and third sector organisations. Ensure all case information is accurately recorded on relevant systems and meets reporting requirements. Support vulnerable households, including those with mental health, substance misuse or complex needs, ensuring appropriate referrals are made. Assist in the assessment of applications under Part VI and Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Contribute to homelessness prevention initiatives and continuous service improvement. Key Requirements Experience working within a Housing Options, Homelessness or Housing Advice environment. Strong understanding of homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017. Experience delivering frontline customer service and housing advice. Ability to manage a high-volume caseload in a fast-paced, front-facing environment. Strong communication and negotiation skills with the ability to resolve complex situations. Experience working with vulnerable clients and partner agencies. Good IT skills with experience maintaining accurate case records. Ability to work to targets, deadlines and performance standards. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your CV today. If you do not hear from us within 48 hours, unfortunately your application has not been successful. Footnote If you feel that this job matches your skill set but not your location, rate or current seniority, please still feel free to send us your CV. We constantly recruit for similar roles across Housing Options, Homelessness Prevention and Housing Advice services throughout the UK. Even if you are happy in your current role, we welcome calls from Housing Options Officers, Triage Officers, Homelessness Prevention Officers and Housing Advice Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. By applying for this position, you agree that Carrington West may hold and process your personal data in accordance with our Data Protection Policy. Your details will only be shared with third-party clients relevant to roles you have applied for. You may withdraw consent at any time by contacting us.

A Local Authority in Essex is looking to appoint an experienced Housing Options Officer on an initial 3-month contract, with a requirement to attend the office 1-2 days per week. What you'll be doing: Assessing homelessness applications in line with Part 7 of the Housing Act Drafting S184 decision letters and progressing cases through to discharge of duty Creating and reviewing Personalised Housing Plans (PHPs) in line with the Homelessness Reduction Act Providing prevention and relief advice tailored to individual circumstances What you'll need: Previous experience working as a Housing Options Officer within a Local Authority Strong experience producing S184 decisions and managing cases end-to-end Ability to attend the office 1-2 days per week CVs will be reviewed next Wednesday, with interviews taking place shortly after. With the new financial year underway, now is a great time to secure your next role - please send your CV to (url removed).

A Local Authority in Cambridge is seeking an experienced Housing Options Officer to come into their offices 2 days a week and supoort their busy, fast-paced team. Role overview: Handling homelessness approaches and making assessments in line with Part 7 legislation Delivering prevention and relief duties under the Homelessness Reduction Act Producing clear and legally sound S184 decision letters Developing and reviewing Personalised Housing Plans to support applicants What they're looking for: Strong understanding of homelessness legislation and duties Confident communication skills when dealing with clients Availability to attend the office 2 days per week They are looking to review CVs ASAP and likely to interview the week staring 13th April. If this role sounds like a good fit, don't miss the chance - please send your CV to (url removed)

Housing Officer Barnstaple Hybrid (2 days on site) Rate: £28 per hour (Umbrella, Inside IR35) Initial contract: 3 months Start: 13th April 2026 Hours: 37 hours per week (Monday-Friday, 9am-5pm) A local authority is seeking an experienced Housing Officer to provide high-quality frontline housing advice and homelessness prevention support. This is a rewarding opportunity to make a direct impact within the community, helping individuals and families maximise their housing options and prevent homelessness. What you will do as Housing Officer: Provide timely, high-quality housing advice and assistance to customers via office, telephone, and home visits Assess housing needs and support individuals in finding suitable housing solutions Actively work to prevent homelessness using council policies and early intervention strategies Investigate homelessness applications and make decisions in line with legislation and codes of practice Liaise with landlords, mortgage lenders, support services, and external agencies to resolve housing issues Support clients through complex situations including court proceedings and tenancy challenges Coordinate with internal teams and external partners to deliver a joined-up service Manage a caseload independently, making informed decisions to achieve positive outcomes What you will need: Previous experience in housing advice, homelessness prevention, or a similar local authority role Strong knowledge of housing legislation, homelessness duties, and welfare benefits Experience managing homelessness applications and prevention cases Ability to work independently as a Housing Officer while handling a complex caseload Excellent communication and interpersonal skills, with the ability to support vulnerable individuals Strong stakeholder management skills, including working with external agencies and landlords Professional qualification in housing (CIH) or equivalent experience is desirable What's on offer: Hybrid working (2 days per week in the office) Immediate start with a supportive team environment Opportunity to make a meaningful impact within the community Structured 37-hour working week If you are an experienced Housing Officer with a background in homelessness prevention and housing advice, apply now or get in touch with Jack phone number removed to discuss further. Interviews are taking place shortly.

Disrepair Surveyor, London, 6-month contract, £350-400 p/day Inside IR35 DOE Your new company A leading housing provider is seeking a Disrepair Surveyor to manage complex disrepair cases and ensure compliance with Awaab's Law. You'll oversee contractor performance, and act as the key liaison for disrepair queries, ensuring emergency hazards are resolved within the relevant SLA hours. Your new role Manage disrepair claims and ensure compliance with legal protocols Supervise and support a small team of officers Liaise with contractors, internal teams, and customers to resolve issues Monitor KPIs, contractor performance, and value-for-money checks Ensure adherence to Health & Safety and Ombudsman complaint standards Drive continuous improvement and customer satisfaction What you'll need to succeed Strong knowledge of Disrepair Protocol and housing legislation Experience in property maintenance and managing legal disrepair claims Excellent communication, negotiation, and customer service skills Ability to work to strict deadlines and manage competing priorities IT proficiency (Word, Excel, Outlook) Flexible approach, including occasional evening meetings What you'll get in return Flexible working options available. Long term contract opportunity What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Job Title: Triage Officer Location: London Working Pattern: 3 Days per Week in the Office Contract: 6-Month Temporary Contract Are you an experienced Housing professional with a strong background in frontline triage, homelessness prevention, or housing advice? We are currently recruiting for a Triage Officer to join a busy London-based local authority on a 6-month contract . This is a key frontline role, acting as the first point of contact for residents presenting with housing difficulties. The Role As a Triage Officer, you will: Act as the first point of contact for housing and homelessness enquiries Conduct initial assessments in line with Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) Provide early housing advice and homelessness prevention guidance Assess priority need, local connection, and eligibility Signpost to appropriate internal teams and external agencies Manage a caseload of prevention and relief cases where required Maintain accurate case notes and documentation in line with statutory requirements About You To be considered, you will have: Previous experience in a Housing Options, Homelessness, or Triage role within a local authority Strong working knowledge of homelessness legislation Experience conducting Section 184 enquiries (desirable) Excellent customer service and interview skills The ability to manage a high-volume, fast-paced environment Strong written and verbal communication skills

A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office).Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements.If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.You'll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do . We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti-Social Behaviour, ASB Management, Community SafetyREF-

Client Local Authority in Newham Job Title Senior Temporary Accommodation Visiting Officer Pay Rate 220 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration Initial 3 month contract Location HYBRID WORKING- 3 DAYS OFFICE BASED FROM BRIDGE ROAD DEPOT, NEWHAM Description Job Purpose To carry out occupancy and property inspections across temporary accommodation within the London Borough of Newham, ensuring properties are occupied appropriately, meet required health and safety standards, and support the effective management of temporary accommodation placements. Key Responsibilities Conduct regular occupancy checks across temporary accommodation to confirm resident occupancy and identify any non-occupation or irregularities. Undertake property inspections to ensure compliance with health and safety standards, including HHSRS requirements. Record accurate visit outcomes, highlighting risks, safeguarding concerns, and property issues. Liaise with landlords, managing agents, and internal teams to address property condition issues and ensure compliance. Support the identification and investigation of abandoned or non-occupied properties, including preparing evidence where required. Respond to queries and issues raised during visits, providing advice or escalating where appropriate. Promote move-on options and provide basic advice to residents to support reduced length of stay in temporary accommodation. Ensure all activities are recorded accurately in relevant systems and contribute to performance monitoring. Work collaboratively with homelessness, procurement, and property management teams to support service delivery. Adhere to lone working procedures and follow safeguarding protocols at all times Person Specification (Summary) Experience of working in housing, temporary accommodation, or a similar front-line service. Knowledge of housing legislation, including homelessness duties and property standards (HHSRS desirable). Experience of conducting property visits/inspections and working with landlords or managing agents. Strong communication and problem-solving skills, with the ability to manage sensitive situations. Ability to work independently, manage a caseload, and prioritise workload effectively. IT literate with experience of recording accurate case notes and data. Additional Requirements Ability to travel across the borough to carry out visits. Willingness to work flexibly, including occasional out-of-hours visits if required. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Adecco is recruiting for a dedicated Homelessness Prevention and Solutions Officer to join a dynamic Housing and Regeneration team. This is an exciting opportunity to make a real difference by supporting individuals and families who are homeless or at risk of homelessness. Homelessness Prevention and Solutions Officer Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with possible extension 20.76 per hour PAYE / 27.07 per hour Umbrella - negotiable DOE Hybrid Working - 3 days per week in office, remainder remote ASAP Start IT equipment provided Key Responsibilities Work proactively with households to prevent homelessness and secure suitable housing solutions. Manage a personal caseload, creating tailored housing plans under the Homelessness Reduction Act. Provide comprehensive housing advice, including tenancy rights, financial guidance, and housing options. Liaise with landlords, housing providers, and partner agencies to negotiate solutions. Conduct home visits and deliver community-based housing surgeries. Collaborate with social services, police, and other agencies to support vulnerable applicants. What We're Looking For Strong knowledge of homelessness legislation and housing options. Experience in a busy, customer-facing environment, ideally within housing or related services. Excellent communication, negotiation, and interpersonal skills. Ability to manage caseloads, meet deadlines, and work independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

PURPOSE OF JOB Housing Resettlement Officer Housing Resettlement Officer To act as a caseworker for housing applicants owed the main housing duty, providing advice guidance and assistance on the range of options available to resolve their housing problems and enable move on from temporary accommodation into settled accommodation. Housing Resettlement Officer To assess suitability on homeless applications carrying out investigations into areas of suitability and reach decisions within the framework of the Housing Act 1996 Part VII (Homelessness). Providing accurate and appropriate advice by assessing the support needs of clients and updating personalised housing plans. Refer cases to other sources of assistance where appropriate e.g. social care and health lettings agencies community and voluntary advice organisations. Assist in the council's reduction of temporary accommodation expenditure by ensuring that all avenues for temporary accommodation arrangements are explored. To work from our Community Hub in Central Maidstone, Trinity. MAIN ACCOUNTABILITES Housing Resettlement Officer To provide a dedicated and empathetic service to clients owed the main housing duty; assessing their housing and support needs; and to explore the appropriate interventions to remove the barriers to enable access suitable alternative accommodation. To have a comprehensive knowledge of all homelessness legislation, in particular Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance; as well as welfare benefits and social care knowledge. To assess and interview clients, including conducting home visits, in line with the Councils' statutory duties and relevant case law. To carry a caseload of homelessness main housing duty cases and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that homelessness is relieved through active engagement with council and private sector services. To advise clients on full range of options to solve their housing problem, including registering on the Council's Housing Register, private renting, mortgage advice, supported accommodation options and shared ownership. To liaise with landlords to remove the barriers of move on including helping to resolve rent arrears, agreeing repayment plans, and offering incentives such as rent in advance and 6 months tenancy sustainment to secure private rented accommodation. To carry out income and expenditure assessments in order to access affordable housing option and affordability for move on accommodation To advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments mutual exchange, debt and rent arrears advice and HB support. To have a full clean UK driving licence in order to conduct home visits at the client's home, prison, hostels, hospital or other locations as may be necessary. To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken. To develop effective working relationships with colleagues within Maidstone Borough Council, external bodies, service users, landlords as well as voluntary and other housing organisations. To deal with enquiries and correspondence from clients and their advocates, including solicitors, councillors, MPs, and other housing providers, in line with the Council's corporate response times. To assist with identifying households for nomination into direct lets, assessing suitability and recording this on their case. To complete administrative tasks related to the post as required.

4Recruitment Services are seeking an experienced Housing Options Advisor to work for our client based in North Northamptonshire. The post holder will be expected to work on-site 4 days per week at the client s offices, located in Kettering or Wellingborough, so please only apply if you are able to meet the clients requirements. As a Housing Options Advisor you will support the team in reducing backlogs and waiting times for homeless applications. The role involves triaging cases and conducting casework, making informed decisions on homelessness applications. You will play a key role in providing advice, assessing housing needs, and helping applicants navigate their housing options. DUTIES AND RESPONSIBILITIES INCLUDE: Manage the triage process for homeless applications. Make decisions on cases in line with housing legislation. Provide advice and guidance on housing options to applicants. Work with internal teams and external agencies to resolve homelessness cases. ESSENTIAL REQUIREMENTS INCLUDE: In-depth knowledge of Part 7 of the Housing Act 1996. Experience in housing advice, casework, and negotiations with various stakeholders. Strong communication skills and the ability to produce clear and concise statutory decision letters. Capability to work independently and manage a diverse caseload efficiently. To work as a Triage officer with the Triage Team which is part of Housing Options. Daily tasks will be dealing with homeless on the day approaches, managing your caseload of homeless or customers threatened with homelessness providing support and advice. You will need to make not homeless, not eligible decisions. Experience in the use of Jigsaw system. Full UK Driving license, Access to own vehicle. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).

Principal Planning Policy Officer - Planning South West £50-55p/h Initial 12-month contract Job Ref - 65185 This role will help support the local plan. Housing policy experience would be helpful but not essential. Role Specific Hybrid working 37 hours per week Hourly rate - approx. £55 per hour Local Authority experience. Carrington West Pay Rate - up to £55ph Please call Jayden Papy on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.