16 jobs found

Our Client, a reputable family run business based in Lancing, West Susse x are looking to recruit an Operations Manager to join their senior leadership team, to facilitate the smooth running of the company every day. You will have Senior management responsibility for the operations department of the company, driving profitability and productivity through careful cost management and implementation of more efficient processes. You will have full oversight of warehousing (goods in/out) & logistics, IT & systems, health and safety, supply chain, customer service, fleet and facilities management. Responsibilities: Hold one-to-one meetings and performance reviews with each member of the operations team, to review & manage performance, and training/development needs. Attend and participate in management meeting with the senior management team. Handle and resolve any issues/grievances/conflicts/problems with operations staff. Assist with recruitment of operations personnel that want to be part of a culture driven organisation by conducting interviews and following a selection process for candidates. Review and change operational procedures in the warehouse to improve, safety, efficiency, accuracy and productivity and ensuring efficient space utilisation. Full site H&S control, maintaining high standards of health and safety, traffic management, hygiene and security. Take lead responsibility for the new Acumatica ERP system to drive and lead change/efficiency across the business. Oversee weekly forecasting for all Operations expenses and conduct quarterly budget reviews, reporting cost plans to upper management for the Operations department. Liaise with IT support providers and members of staff to resolve any hardware or software issues. Maintain good working relationships with suppliers by regularly contacting and/or meeting with suppliers' sales representatives. Conduct supplier reviews and put business out to tender and/or negotiate with existing suppliers where required. Research new and secondary/backup suppliers for existing products that meet or improve on our criteria for quality, packaging, reliability, cost and trading terms, conducting audits and pre-shipment inspections where required. Manage stock, forecasting, scheduling and placing purchase orders with suppliers and organising transport where required. Regularly review min/max stock levels and re-order quantities for different stock lines and primary and secondary suppliers. Organise regular servicing and maintenance of plant, equipment and machinery Organise/manage the repairs, servicing, MOTs, replacement tyres, tax and insurance required for the company's motor fleet Organise/manage refurb/alterations and maintenance work to the premises Review and renew or replace contracts for the supply of insurance, fuel, gas, electricity, water, tel systems/calls, broadband, phone handsets (mobile & landline) and waste disposal. Requirements At least 3 years' experience working as Operations Manager or similar role and part of a Senior Management Team Experience managing a team with great leadership/management skills Familiarity with business and financial principles, experience in budgeting and forecasting would be beneficial Attention to detail and an excellent problem solver Strong organisational skills Good negotiator Ability to analyse data & make decisions Proficient in the use and management of ERP systems and other IT/Business systems e.g. WMS Strong track record in senior Operations roles, covering all aspects of Operations, including warehousing & logistics, IT & systems, purchasing, customer service etc. Benefits Salary- 55,000- 70,000 depending on experience Profit related bonus scheme 28 Days annual leave increasing with service Onsite parking Free lunch every other week Onsite parking Pension

An established national property services contractor operating within the social housing sector is seeking an experienced Business Manager to lead responsive maintenance operations across the East Midlands. This is a senior leadership role responsible for the performance, profitability and delivery of multiple housing maintenance contracts, working closely with housing associations and local authorities. You will take ownership of the region, leading operational teams, maintaining key client relationships and ensuring contracts are delivered safely, efficiently and profitably. The Role Lead delivery of responsive repairs and maintenance contracts across the region Take responsibility for regional P&L performance, forecasting and financial management Manage and support Contract Managers and operational delivery teams Build and maintain strong relationships with housing associations and local authorities Drive operational performance, service quality and customer satisfaction Identify opportunities to improve efficiency and protect margin across contracts About You Strong experience within social housing repairs, maintenance or property services Experience managing multiple contracts or regional operations Commercially minded with experience overseeing budgets or P&L performance Proven ability to lead operational teams and manage client relationships Package & Benefits Alongside a competitive salary of up to £80,000, the successful candidate will benefit from a comprehensive package designed to reward performance and support long-term career development: Company profit share scheme Enhanced pension contributions (up to 7%) or optional savings scheme Private healthcare, life assurance and income protection cover Flexible holiday options, including the ability to buy or sell annual leave Annual salary reviews and clear progression opportunities Ongoing training, leadership development and career progression This is an opportunity to join a well-established contractor with a strong reputation in the housing sector and take ownership of a key region with genuine autonomy and long-term career progression.

Concept Building Services, part of Axis CLC, is a specialist maintenance, compliance and refurbishment provider operating across complex and highly regulated environments. Established in 2003, Concept supports clients across Defence, Education, Healthcare and Critical National Infrastructure, delivering safe, compliant solutions from minor repairs through to full-scale building works. Brief overview of the role: The Administrator supports the smooth running of office, operational, and commercial activities by maintaining accurate records, coordinating key processes, and ensuring effective communication across the business. What You ll Deliver: Coordinate office activities and administrative operations to ensure efficiency, accuracy, and compliance with company procedures. Handle telephone and email enquiries professionally, providing clear information and directing queries to the appropriate teams. Use Microsoft Word, Outlook, Excel, and EVision to produce correspondence, maintain spreadsheets and databases, and support commercial and operational reporting. Liaise with clients, suppliers, subcontractors, and internal teams to support smooth project delivery and resolve queries promptly. Prepare quotes, purchase orders, and project documentation for management, ensuring accuracy and timely submission. Raise purchase orders and prepare invoicing documentation, forwarding to the Accounts team for processing and carrying out follow?ups as required. Run EVision reports and update job, cost, and commercial records to ensure data entered by Contract Managers is accurately reflected in the system. Support commercial administration by maintaining up?to?date financial and operational data, contributing to accurate job costing and reporting. Maintain organised filing systems and oversee the ordering and upkeep of office supplies and equipment. Identify and resolve administrative or operational issues proactively, supporting safety, efficiency, and client satisfaction. Maintain compliance documentation, schedules, and records to support ISO standards and audit readiness. Provide general project support, ensuring accurate documentation and smooth coordination across all stages of delivery. Additional Requirements: Skills, Knowledge & Experience Commercial administration and financial data accuracy EVision and Microsoft Office proficiency Purchase orders, quotes, invoicing documentation, and reporting support Strong communication with clients, suppliers, and internal teams Organised, detail?focused record?keeping and compliance management Problem?solving and proactive issue resolution Office management and workflow organisation What We Offer £26,500 - £28,000, 25 days hol + BH, pension, Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

To lead a team of back-office functions for the Repairs Team - out of hours enquiries, work in progress, invoicing, officer enquiries, contractor management and chase-ups and complex repair orders. Ensure that repairs jobs are monitored and coordinated and scheduled appropriately to maximise efficient service delivery. Manage the scheduling to ensure this is fully automated while overseeing the manual override function. You will ensure that the correct information and management of contact for our internal/external customers and suppliers are in-line with our policies and procedures. Provide analysis of workflows and demands for service. Monitor performance data and potential risks and action solutions. Ensure administrative support is provided for the efficient running of the repairs service - voids, disrepair, damp and mould, invoicing and other areas. Provide support to the Operations Manager Responsive Repairs. Work in close liaison with the Repairs Front Office Team Leader. Take responsibility for ensuring that processes and systems are kept under review. Support and drive any new system/process changes Support the Housing Service in carrying out customer surveys regarding repairs, complaints and other areas of housing as may be required.

FACILITIES CARETAKER Location: Didsbury, Manchester Salary: 29,158 - 30,693 (starting salary 29,158) Full time / 35 hours per week / Fixed Term 12 Months Fully site based throughout the training period About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. The Role An exciting opportunity has arisen in the Asset Management and Sustainability team for the post of a Facilities Caretaker and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. Candidates The post holder will be a practical, reliable and customer focused Facilities Caretaker who can ensure Southway Homes' offices, community buildings, communal blocks and commercial units remain clean, safe, secure and well maintained. The ideal candidate will confidently carry out weekly fire alarm tests, building inspections, water hygiene checks, routine cleaning tasks, general upkeep and minor repairs, while working closely with colleagues across building compliance, health & safety and housing management. They will have excellent communication skills, be self motivated, punctual and able to work both independently and as part of a team, using their initiative to solve day to day problems and respond calmly to urgent issues. The role requires someone with a good understanding of basic Health & Safety and COSHH requirements, experience using cleaning and maintenance equipment, and a commitment to high standards of safety, building presentation and customer service. A full, clean UK driving licence and access to their own vehicle are essential. Closing Date: 24 March 2026 Interview Date: TBC For an informal discussion please contact Helen Honeybone, Facilities Manager via email Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. The Trust reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply. Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

Job Overview Nuco Solutions is recruiting on behalf of a London-based Housing Association for an experienced leader to manage their responsive repairs service across London. In this senior role, you will ensure homes remain safe and well maintained while delivering a high standard of service to residents. Reporting to the Assistant Director of Repairs, you will lead on repairs performance, budgets, contractor management, and compliance. Key Responsibilities Manage a 4m annual responsive repairs budget and monitor expenditure Ensure value for money and cost-effective service delivery Work with contractors to maintain high service and quality standards Support service charge setting and key commercial decisions Lead the responsive repairs service across London Ensure KPIs, performance targets, and tenant satisfaction levels are achieved Drive service improvements and operational efficiency Ensure emergency and out-of-hours repairs cover is in place Respond to Environmental Health notices and manage operational risks Manage relationships with contractors and suppliers Ensure contractors meet performance, safety, and quality standards Identify opportunities to improve contracts and service delivery Oversee complaints handling and act as escalation point for complex cases Manage high-profile complaints and regulatory escalations Use customer feedback and data insights to improve service delivery Ensure Health & Safety standards and social housing regulations are met Manage risks relating to the Housing Ombudsman and Environmental Health Lead, develop, and support an operational repairs team Promote a customer-focused and performance-driven culture Provide updates and performance reports to senior leadership Requirements Senior leadership experience in housing or property repairs Strong commercial and contractor management experience Experience managing multi-million-pound budgets Health & Safety qualification (IOSH, NEBOSH, or equivalent) Good understanding of social housing regulation Experience handling complex complaints and escalations Ability to use data and systems to drive performance Desirable CIH Level 5 qualification (or willingness to work towards) Experience working in a regulated housing environment Experience supporting organisational change or transformation

BDS are recruiting for a Housing Estate Administrator covering a scheme based in Newcastle NE5. Your role will be crucial in facilitating smooth estate operations through efficient administrative services, accurate data management, conducting regular estate inspections, and raising necessary repairs to maintain high standards across both sites. Duties include but are not limited too; Support the Estate Manager in managing any complaints made by residents, ensuring procedures are followed and residents are kept updated at all times. Support the Estate Manager in managing any incidents. To promptly report welfare concerns to the Estate Manager. Support the Estate Manager in planning and delivering a programme of resident events. This is a part time position 10 hours per week (Flexiable on how this is worked across Monday- Friday 9am- 5pm- min of 2 days) Signed off for a maximum of 6 months- could extend following this 14.45 PAYE or 17.59UMB Apply now for immediate consideration!

Operations Manager - Main Contractor Repairs and Maintenance - Property Services Up to £75,000 + Package My client are an established construction contractor who are currently recruiting for an Operations Manager to head up a long term partnering contract with a Housing Association in Berkshire. The Role; Within this role, you will work along side a commercial manager ensuring P&L, budgets and deadlines are met. You would be responsible for ensuring the level of service and quality is to the highest standard as well as cost control, creating CPP & programming of works and budgeting. Your direct team will include Operations managers, contract managers, supervisors & office staff. You will report directly in to the divisional director who will support you in making the contracts are a success. The Candidate; The ideal candidate will have extensive building knowledge and experience responsive maintenance and partnering frameworks . Experience managing multiple site teams, a large DLO, strategically planning projects and an ability to problem solve in complex situations. A good knowledge of up to date legislations and strong organisational skills is also desired. Having an ability to create a strong working environment, where everyone is working as a team to achieve targets and goals on the contract, as well as being able to build strong relationships with the client and your team members. Building teams to hit and overachieve KPI's and Targets Ability to manage P&L on contracts, understanding This is an excellent opportunity to join an established and reputable business. My client are offering an excellent salary & package and benefits. If this role is of interest please apply or contact Danny Mangan. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We are recruiting for a Repairs Scheduling Manager to lead and manage a centralised Scheduling function operating across multiple contracts. This role is responsible for ensuring operational resources are planned, deployed and utilised effectively to deliver a consistent, high-quality service to residents and clients. The role sits within a newly centralised scheduling model and will play a key part in embedding consistent processes, standards and performance across contracts. The Repairs Scheduling Manager will provide leadership and operational oversight to maximise productivity, meet KPIs and support contract teams in responding effectively to service demand. Responsibilities As a Repairs Scheduling Manager, your responsibilities will include: Lead and manage a centralised Scheduling Team supporting multiple contracts. Plan and allocate operational resources (operatives and subcontractors) to maximise productivity and first-time fix. Work closely with Contract Managers, Operations Managers and Supervisors to align scheduling priorities with operational requirements. Act as an escalation point for complex scheduling issues, service failures and resident complaints. Monitor performance against KPIs, resource utilisation and service levels. Drive continuous improvement in scheduling processes, systems and ways of working. Implement escalation and contingency processes during peak demand or operational disruption. Support the embedding of the centralised scheduling model across contracts. Coach and develop schedulers to maintain consistent standards and performance. About You To succeed as a Repairs Scheduling Manager, you will demonstrate: Experience managing a scheduling, planning or resource coordination function. Experience within social housing repairs, maintenance, facilities management or field service environments. Understanding of reactive repairs and maintenance operations. Experience using scheduling, workforce planning or job management systems (e.g. FLS or similar platforms). Experience managing or supervising scheduling teams. Strong IT skills, including Microsoft Office / Office 365. What We Offer Salary up to £38,000 per annum plus benefits Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

Job Title: Repairs Manager Location: Kent Contract Type: Permanent Are you ready to lead a dynamic team dedicated to delivering exceptional housing maintenance services? Our client is seeking a Repairs Manager to join their team in Kent. What You'll Do: Lead and motivate a team of engineers, ensuring top-notch responsive repairs and installations. Manage day-to-day operations while keeping a keen eye on safety, compliance, and customer satisfaction. Enhance productivity through effective workforce capacity management and scheduling. Conduct quality checks and audits to maintain compliance with Health & Safety, gas safety, and industry regulations. Prepare insightful reports and champion continuous service improvement initiatives. What We're Looking For: Strong background in responsive repairs and housing maintenance. Experience managing field-based teams in a fast-paced environment. Knowledge of gas safety, asbestos regulations, and Health & Safety legislation. Excellent communication skills to engage effectively with residents and stakeholders. Full UK driving licence is essential.

Responsive Repairs Manager South London Temporary Contract - On going Pay: 302 PAYE / Day We are looking for an experienced Repairs Manager to lead responsive repairs across our social housing portfolio in South London. This is a temporary, ongoing position offering flexible hours. The Role You will manage the delivery of day-to-day responsive repairs, ensuring high-quality service for residents while coordinating operatives and contractors efficiently. You will oversee workflows, monitor performance, and ensure compliance with health & safety regulations. Key Responsibilities Manage responsive repair operations across the housing stock Supervise operatives and subcontractors to maintain high standards Schedule and monitor repair works to ensure timely completion Conduct inspections and quality control checks Maintain compliance with health & safety and housing regulations Liaise with residents and resolve queries professionally Report on performance metrics and progress to senior management Requirements Proven experience in social housing repairs management Strong knowledge of responsive maintenance Excellent organisational and leadership skills Understanding of health & safety regulations Ability to work flexibly and manage priorities effectively Full UK driving licence preferred If this role is of interest to you, please apply with your CV.

Service Delivery Manager - Interim Position with Leading Social Housing DLO Location: Bracknell (Hybrid - 3 days office, 2 days home) Rate: Negotiable Contract Type: Interim Reed is partnering with a leading social housing DLO to recruit an interim Service Delivery Manager. Based in Bracknell, this role offers a hybrid working model and presents a significant opportunity for a skilled professional to influence operations within the housing sector. Overall Responsibility: The Service Delivery Manager will report to the Head of Service Delivery and is responsible for managing the day-to-day delivery of all repairs and maintenance activities within the designated geographical area. This includes responsive repairs, voids, gas, and planned works & services. The role demands a proactive approach to maintaining and enhancing operational performance, ensuring the delivery of high-quality service to customers, and managing a team to achieve these goals. Key Responsibilities and Outcomes: Oversee the delivery of maintenance services, ensuring alignment with service specifications and targets. Plan, execute, control, and monitor daily operations to meet the objectives and performance measures outlined in the business plan. Manage Contract Managers, Supervisors, and Trade Operatives to ensure a high-performing service. Maintain risk registers and ensure compliance with health and safety practices. Develop the team through effective recruitment, training, and performance management. Handle complaints and resolve issues to enhance the organisation's reputation. Personal Competencies, Skills, Experience, and Knowledge: Proven management or senior management experience in a compatible business environment. Strong understanding of maintenance requirements for large-scale social landlord organisations. Knowledge of Registered Provider Regulatory framework. Excellent relationship-building skills with both internal and external stakeholders. Ability to analyse data and make informed decisions. Financial awareness with a focus on cost control and value addition. If you would like to be considered, please contact Mel

Finance Manager - Property & Assets Location: Hybrid home working / Didsbury / Manchester Salary: 49,934 increasing to 51,783 after 6 months Full Time / 35 hours per week / Permanent About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. Candidates / Role An exciting opportunity has arisen in the Finance team for a Finance Manager - Property & Assets to lead Southway Group's financial monitoring of its property and assets programme. This will entail collaborative work with service managers whilst preparing and reporting KPIs to demonstrate performance and driving improvements through internal controls and processes. You will also have: - Advanced accounts and general ledger skills. - Excellent verbal communication skills, able to explain financial information to residents and manage relations with internal customers effectively - Strong excel skills, with a knowledge of a range of functions and their application. Your main responsibilities would include: 1. Lead the development of effective reporting tools and financial data reports for the Property Services and Assets Teams to support the provision of good quality information for decision making, including concise written reports for the Executive and others. 2. Regular reporting of key performance indicators to show performance against targets (operational and financial), trends and any risk to Southway including non-compliance, reduced income/spend levels, loss of grant, ensuring escalation where necessary to develop remedial actions. 3. Contrast the results of stock condition surveys to Business Plan assumptions. Prepare and monitor long term budgets based on data from various sources including programme schedules, survey results and data from housing management system. This should outline any slippage, savings, acceleration and overspends, with corresponding impacts on current and future year budgets. 4. Support preparation of programme returns and grant claims to external partners (identifying works, administration and staffing elements), ensuring all data and explanations are evidenced with colleagues before submission. 5. Prepare fixed asset register and general ledger entries using data from the stock investment programme to ensure the accountancy for the capital works costs and related grant are correctly identified for individual properties and components. 6. Prepare budgets for Property Services including analysis of different workstreams (and agree recharges between DLO and the client) to ensure value for money is achieved via operational delivery. 7. Ensure the Finance Apprentice (Property & Assets) liaises productively with budget holders to analyse results and consider actions to deliver effective budgetary control. 8. Identify and drive improvements in processes and procedures which impact the financial performance of the repairs and maintenance service. 9. Assist budget holders to operate an effective system of electronic purchase order and invoice authorisation routines, resolving individual users' difficulties. Support budget holders to enable them to navigate through the financial processes, including the NOPO report, to improve data integrity and accurately record costs and grant income to be accrued. 10. Provide information to Finance Operations team supporting the preparation of monthly management accounts, annual statutory accounts and other reports as required (e.g. Funders Report) outlining performance and explanations on variances. Closing Date: Monday 13 October 2025 Interview Date: w/c Monday 20 October 2025 For an informal discussion about this role please contact Bhups Gohil, Assistant Director of Finance . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.

Operations Manager - Reactive Maintenance & Voids Based in East London (with travel) 70K - 75K + package We are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an Operations Manager to join their team overseeing a 10-12m portfolio of works. We are looking for somebody who will lead operationally on current contracts, whilst growing the division further. Working in partnership with their Local Authority and Housing Association clients, the successful candidate will be overall responsible for driving success on reactive maintenance contracts. You will oversee the full running of the contracts including: program planning/scheduling works; KPI monitoring/performance improvement; management of health and safety; and managing a direct workforce of Contract Managers, Supervisors, Multi Trade Operatives and Admin/Planning Team. Operations Manager Experience Proven track record in securing, and delivering reactive maintenance contracts with public sector / housing association clients. IT Literate with good knowledge of Microsoft packages Ability to understand client / contract requirements to maximise productivity and measure and improvement Excellent written and oral presentation Good understanding of H&S legislation Experience of managing and improving internal and external customer relationships and conflict handling Operations Manager Salary & Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary of up to 75,000 + Benefits. You will be part of a stable business with ambitious growth plans over the next 5 years.

Elevate projects are working in partnership with our client , a local provider of affordable housing and registered social landlord, to appoint an experienced Repairs/ DLO Operations Manager to their busy property serviced function, Lead the delivery and continuous improvement of the repairs service. Manage large-scale repairs across housing and assets, ensuring compliance with standards. Oversee staffing, budgets c 10m, and equipment to deliver efficient service. Lead procurement and management of maintenance contracts. Demonstrate strong knowledge of building construction, property maintenance, and housing standards. Proven track record of leading operational teams and managing high-value budgets in a housing or local authority setting. This successful candidate is expected to be on site supporting operational teams and front-line operatives 4 out of 5 days.

The client is a fast-growing organisation delivering high-quality construction and maintenance services across the social housing sector. We are seeking an experienced Commercial Operations Manager who has excellent management experience with Labour, sub contractors and with SOR codes, so schedule of rates for various social housing, commercial and local authorities. Our work spans reactive repairs, planned maintenance programmes, and property refurbishments. As we continue to expand, we are looking for motivated and experienced professional to join our team and help us maintain our reputation for reliability, efficiency, and excellent service delivery. Key responsibilities: Quote Production Using SOR Codes: Prepare and manage detailed job quotations using Schedule of Rates (SOR) codes, ensuring accuracy, cost-efficiency, and adherence to client specifications and contract requirements. Quote Review & Approvals: Review and approve all submitted quotes, verifying scope, pricing, materials, and labour requirements. Ensure quotes align with budget targets, contractual obligations, and operational capacity. Work Order & Job Lifecycle Management : Oversee the end-to-end process of job delivery from quote acceptance to completion, ensuring all tasks are completed on time, to specification, and within budget. Job Completion & Quality Assurance: Ensure all job completion forms and documentation are accurately completed, filed, and audited. Monitor workmanship and service quality through spot checks and client feedback. Health & Safety Oversight: Implement and enforce company-wide Health & Safety procedures across all sites. Conduct regular audits, toolbox talks, and ensure risk assessments and method statements (RAMS) are completed and followed. Compliance Monitoring: Maintain compliance with all statutory regulations, industry standards, and client-specific service level agreements (SLAs). Monitor and report on KPIs, ensuring all completed jobs meet legal and contractual obligations. Team Management & Development: Lead and support operational staff, supervisors, and subcontractors. Coordinate onboarding, skills assessments, and ongoing training to ensure workforce capability and performance. Client & Stakeholder Liaison : Act as a primary point of contact for clients regarding operational matters. Attend client meetings, resolve escalations, and ensure customer satisfaction is consistently high. Site Visits & Inspections : Conduct site visits as required to assess progress, ensure compliance, and provide guidance or escalation support. Use findings to drive continuous improvement and performance. Resource & Workflow Coordination : Allocate labour, materials, and equipment efficiently across multiple jobs, ensuring productivity and responsiveness to urgent or reactive maintenance tasks. Reporting & Performance Analysis : Produce regular reports on operational performance, financial targets, completed works, and outstanding issues. Use data insights to identify trends and implement process improvements. Your KPI s that you are accountable to achieve and reviewed in line with your 12 Month Performance Review with your Line Manager are. People/Customer All Direct Reports to be fully competent within their job role and have monthly 121 s and 12-month Performance Review Health & Safety To ensure all Direct Reports receive the necessary training and competency within all their given areas of Health & Safety responsibilities To demonstrate a pro-active leadership role in all aspects of Health & Safety Management Quoting To ensure you achieve all your KPI targets and to evidence at your 12-month performance review, a pro-active leadership style that actively contributes to the yearly P&L performance of the Business Travelling to different sites, so some distances may be up to 2.5 hours. Maybe required to do some site visits at times, there is a team that also can go to various sites as well. Full UK driving licence (essential). SMSTS Ideally Health and Safety Certificate / First aid. What We Offer Competitive salary Supportive management team with opportunities for progression Company vehicle 28 days including bank holidays Pension Job Types: Full-time, Permanent Pay: £53,000-£56,000 per year basic Company pension, Holidays Schedule: Monday to Friday Hours - 45 hours per week. 1 in 3 saturdays - day off in lieu in the week. Work Location: On the road Expected start date: 26/08/2025