We have an excellent opportunity for a Client Engagement Executivewhere you will play an important role in driving client engagement and supporting future sales growth. This is a hybrid position and you will need to be able to attend their office in Doncaster weekly. You will be working for one the UKs leading providers of a Managed Services for the provision of Training. Like any other organisation, it s the people that make the difference Are you ready for the challenge? About the role As Client Engagement Executive, you will: Take ownership of newly signed Managed Learning Service and other large contracts Ensure a seamless and successful transition from sale to active engagement Proactively connect with all relevant stakeholders Embed the service within the client organisation Drive meaningful utilisation during the first 3 6 months of the contract Act as the bridge between the client and internal teams Ensure clarity, confidence, and momentum from day one Key Accountabilities: Influencing Sales Play a key role in influencing client retention and future sales by driving engagement, uncovering growth opportunities, and demonstrating clear value from the outset. Onboarding Lead: Take immediate ownership of newly signed contracts, initiating structured onboarding plans that introduce the Managed Learning Service clearly and effectively to all relevant stakeholders. Stakeholder Connector: Identify, map and proactively engage key decision-makers, influencers and end users to ensure full awareness of the service, its benefits, and how to access it. Engagement Driver: Maintain regular contact with clients during the initial 3 6 month period, encouraging adoption and addressing any barriers to engagement to ensure the service becomes embedded within the organisation. Relationship Builder: Develop strong, trust-based relationships with client stakeholders, acting as their primary point of contact until the service is fully operational and integrated. Service Champion: Clearly communicate the value, scope and processes of the Managed Learning Service, ensuring clients understand how to maximise its impact within their business. Progress Monitor : Track engagement levels and utilisation, providing updates internally and intervening early where additional support or clarification is required. Transition Facilitator : Ensure a smooth handover to long-term client relationship management team once the client is fully engaged and actively using the service. Rewards This position of Client Engagement Executiveis a full-time permanent role, with an attractive salary of circa £30,000 to £35,000 per annum plus bonuses, depending on experience with opportunities for progression. The Knowledge & Skills you ll need for the role of Client Engagement Executive: Client Relationship Expertise: Demonstrable experience in client relationship management, customer success, onboarding or account management within a B2B environment. Proactive Approach: Self-motivated and confident in initiating conversations, building networks and driving engagement Strong Communication Skills: Clear, professional and confident communicator, capable of engaging stakeholders at all levels of an organisation Organisational Strength: Able to manage multiple client onboarding journeys simultaneously, maintaining structure and attention to detail Commercial Awareness: Understands the importance of client retention, service adoption and long-term value creation Learning Mindset: Appreciates the impact of managed learning solutions and is motivated to help organisations maximise the value of their development initiatives About the Company Our client is one the UKs leading providers of a Managed Service provision of Training, where organisations easily source every type of learning solution, including local authorities, metropolitan police service, central government, the NHS and successful private companies. As a comprehensive training provider, they have an outstanding pedigree along with all the necessary accreditation that enable them to deliver value, expertise and enhanced organisational performance. Why them? You re a fun and friendly person who values good relationships and takes absolute pride in everything you do and you want to be part of their success story and we d like to hear from you today! How to Apply Please note this role is subject to a DBS check. eRecruitSmart is advertising the role of Client Engagement Executiveon behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
Mar 06, 2026
Full time
We have an excellent opportunity for a Client Engagement Executivewhere you will play an important role in driving client engagement and supporting future sales growth. This is a hybrid position and you will need to be able to attend their office in Doncaster weekly. You will be working for one the UKs leading providers of a Managed Services for the provision of Training. Like any other organisation, it s the people that make the difference Are you ready for the challenge? About the role As Client Engagement Executive, you will: Take ownership of newly signed Managed Learning Service and other large contracts Ensure a seamless and successful transition from sale to active engagement Proactively connect with all relevant stakeholders Embed the service within the client organisation Drive meaningful utilisation during the first 3 6 months of the contract Act as the bridge between the client and internal teams Ensure clarity, confidence, and momentum from day one Key Accountabilities: Influencing Sales Play a key role in influencing client retention and future sales by driving engagement, uncovering growth opportunities, and demonstrating clear value from the outset. Onboarding Lead: Take immediate ownership of newly signed contracts, initiating structured onboarding plans that introduce the Managed Learning Service clearly and effectively to all relevant stakeholders. Stakeholder Connector: Identify, map and proactively engage key decision-makers, influencers and end users to ensure full awareness of the service, its benefits, and how to access it. Engagement Driver: Maintain regular contact with clients during the initial 3 6 month period, encouraging adoption and addressing any barriers to engagement to ensure the service becomes embedded within the organisation. Relationship Builder: Develop strong, trust-based relationships with client stakeholders, acting as their primary point of contact until the service is fully operational and integrated. Service Champion: Clearly communicate the value, scope and processes of the Managed Learning Service, ensuring clients understand how to maximise its impact within their business. Progress Monitor : Track engagement levels and utilisation, providing updates internally and intervening early where additional support or clarification is required. Transition Facilitator : Ensure a smooth handover to long-term client relationship management team once the client is fully engaged and actively using the service. Rewards This position of Client Engagement Executiveis a full-time permanent role, with an attractive salary of circa £30,000 to £35,000 per annum plus bonuses, depending on experience with opportunities for progression. The Knowledge & Skills you ll need for the role of Client Engagement Executive: Client Relationship Expertise: Demonstrable experience in client relationship management, customer success, onboarding or account management within a B2B environment. Proactive Approach: Self-motivated and confident in initiating conversations, building networks and driving engagement Strong Communication Skills: Clear, professional and confident communicator, capable of engaging stakeholders at all levels of an organisation Organisational Strength: Able to manage multiple client onboarding journeys simultaneously, maintaining structure and attention to detail Commercial Awareness: Understands the importance of client retention, service adoption and long-term value creation Learning Mindset: Appreciates the impact of managed learning solutions and is motivated to help organisations maximise the value of their development initiatives About the Company Our client is one the UKs leading providers of a Managed Service provision of Training, where organisations easily source every type of learning solution, including local authorities, metropolitan police service, central government, the NHS and successful private companies. As a comprehensive training provider, they have an outstanding pedigree along with all the necessary accreditation that enable them to deliver value, expertise and enhanced organisational performance. Why them? You re a fun and friendly person who values good relationships and takes absolute pride in everything you do and you want to be part of their success story and we d like to hear from you today! How to Apply Please note this role is subject to a DBS check. eRecruitSmart is advertising the role of Client Engagement Executiveon behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
Private Client Adviser - High Net Worth Bedford £40,000+ Hybrid Are you an insurance professional with experience managing mid- to high-net-worth private clients? Do you thrive on delivering a high-touch, service-led experience rather than purely chasing sales targets? This is an exciting opportunity to join a well-established, reputable insurance firm in Bedford. We're looking for a Private Client Adviser to take ownership of a portfolio of affluent clients, predominantly in the £1,000-£25,000 premium range. This is a relationship-driven role, with success measured by client retention, service quality, and long-term portfolio growth. Key Responsibilities: Manage and retain your own private client portfolio Handle renewals, endorsements, and day-to-day client servicing Cross-sell and deepen existing client relationships Liaise with insurers and manage complex cases Support senior colleagues on Ultra High Net Worth accounts Deliver a premium, personalised service to an affluent UK-based client base About You: Strong background in household insurance for mid- to high-net-worth clients Confident managing a portfolio independently Personable, approachable, and naturally client-focused Enjoy building long-term client relationships in a high-touch service environment The Role Offers: Hybrid working: Monday & Friday WFH, office Tue-Thu Competitive salary: £40,000+ for the right experience 26 days holiday + bank holidays, CII study support, clear progression Join a supportive, progressive team that values people as much as results This is a rare opportunity to own your own portfolio and provide exceptional service to affluent clients in a supportive and professional environment. Apply today to take your career to the next level in a service-focused, high-net-worth insurance role. Impact Recruitment are a Recruitment Agency working on behalf of our client. This role may also be known as: Private Client Adviser, High Net Worth Adviser, HNW Insurance Adviser, Private Client Manager, Mid/High Net Worth Insurance Specialist, Personal Lines HNW Adviser, Affluent Client Adviser, Wealth Client Adviser, HNW Account Executive, Private Client Account Handler, Private Client Insurance Executive, HNW Portfolio Manager, Senior Private Client Adviser, Mid/High Net Worth Account Manager, HNW Insurance Manager JBRP1_UKTJ
Mar 05, 2026
Full time
Private Client Adviser - High Net Worth Bedford £40,000+ Hybrid Are you an insurance professional with experience managing mid- to high-net-worth private clients? Do you thrive on delivering a high-touch, service-led experience rather than purely chasing sales targets? This is an exciting opportunity to join a well-established, reputable insurance firm in Bedford. We're looking for a Private Client Adviser to take ownership of a portfolio of affluent clients, predominantly in the £1,000-£25,000 premium range. This is a relationship-driven role, with success measured by client retention, service quality, and long-term portfolio growth. Key Responsibilities: Manage and retain your own private client portfolio Handle renewals, endorsements, and day-to-day client servicing Cross-sell and deepen existing client relationships Liaise with insurers and manage complex cases Support senior colleagues on Ultra High Net Worth accounts Deliver a premium, personalised service to an affluent UK-based client base About You: Strong background in household insurance for mid- to high-net-worth clients Confident managing a portfolio independently Personable, approachable, and naturally client-focused Enjoy building long-term client relationships in a high-touch service environment The Role Offers: Hybrid working: Monday & Friday WFH, office Tue-Thu Competitive salary: £40,000+ for the right experience 26 days holiday + bank holidays, CII study support, clear progression Join a supportive, progressive team that values people as much as results This is a rare opportunity to own your own portfolio and provide exceptional service to affluent clients in a supportive and professional environment. Apply today to take your career to the next level in a service-focused, high-net-worth insurance role. Impact Recruitment are a Recruitment Agency working on behalf of our client. This role may also be known as: Private Client Adviser, High Net Worth Adviser, HNW Insurance Adviser, Private Client Manager, Mid/High Net Worth Insurance Specialist, Personal Lines HNW Adviser, Affluent Client Adviser, Wealth Client Adviser, HNW Account Executive, Private Client Account Handler, Private Client Insurance Executive, HNW Portfolio Manager, Senior Private Client Adviser, Mid/High Net Worth Account Manager, HNW Insurance Manager JBRP1_UKTJ
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do: We are looking for highly motivated people who have a good eye for numbers, enjoy spotting opportunities, then more importantly, enjoy doing something about it. Provide deeper analysis on historic performance with a bigger picture lens, highlighting customer behaviours and product trends to improve and deliver weekly/quarterly/yearly objectives. You will be able to explain drivers of performance succinctly and in a timely manner to senior stakeholders whilst getting senior stakeholders buy in Find innovate ways for us to drive performance across products by understanding levers to improve performance. Formulating end to end plans to achieve objectives using bigger picture analysis, working closely with Base Management, Trading Performance and Customer Service teams Own end to end initiatives for growth and improved P&L performance Provide quarterly wash ups of Trading Performance and frequently engage stakeholders of newly formed analysis Work on strategic projects where you seek to identify and size opportunities across products in your channel. Form recommendations and present to senior stakeholders Build positive relationships with stakeholders across the matrix based on collaboration, trust and delivery Identify reporting needs and build tableau dashboards for all levels of stakeholders to use What you'll bring: First and foremost, we are looking for proactive and inquisitive personalities who enjoy working with numbers. You will be commercial aware and if you come from a role as a commercial/ecommerce manager, analyst, buyer or any type of role where you used data to help shape decisions in the company then this role could appeal to you. You'll be a strategic thinker - able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first You'll be brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance You'll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what's important You'll have strong analytical skills and be confident using Microsoft Excel and PowerPoint - producing packs and business cases that cut through complexity and lead straight to a decision You'll have some experience with GenAI-driven automations that reduce manual analysis time and free up capacity for higher-value commercial strategy work You'll be excellent at collaborating with stakeholders, and skilled at communicating up, down and across the organisation You'll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journey Traits we look for: Energy - thrives in a fast-paced environment Inquisitive - naturally curious and wants to find out more about what's driving performance and customer behaviour Growth - you are keen to learn, ask lots of questions and know your strengths and areas to work on Team overview: Customer Growth are the heartbeat of Sky. We are responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription business . You'll work really closely with the product P&Ls, -pulling together plans to hit commercial targets or find opportunities to drive further benefit, then execute these across our channels through various initiatives and pieces of analysis. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do: We are looking for highly motivated people who have a good eye for numbers, enjoy spotting opportunities, then more importantly, enjoy doing something about it. Provide deeper analysis on historic performance with a bigger picture lens, highlighting customer behaviours and product trends to improve and deliver weekly/quarterly/yearly objectives. You will be able to explain drivers of performance succinctly and in a timely manner to senior stakeholders whilst getting senior stakeholders buy in Find innovate ways for us to drive performance across products by understanding levers to improve performance. Formulating end to end plans to achieve objectives using bigger picture analysis, working closely with Base Management, Trading Performance and Customer Service teams Own end to end initiatives for growth and improved P&L performance Provide quarterly wash ups of Trading Performance and frequently engage stakeholders of newly formed analysis Work on strategic projects where you seek to identify and size opportunities across products in your channel. Form recommendations and present to senior stakeholders Build positive relationships with stakeholders across the matrix based on collaboration, trust and delivery Identify reporting needs and build tableau dashboards for all levels of stakeholders to use What you'll bring: First and foremost, we are looking for proactive and inquisitive personalities who enjoy working with numbers. You will be commercial aware and if you come from a role as a commercial/ecommerce manager, analyst, buyer or any type of role where you used data to help shape decisions in the company then this role could appeal to you. You'll be a strategic thinker - able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first You'll be brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance You'll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what's important You'll have strong analytical skills and be confident using Microsoft Excel and PowerPoint - producing packs and business cases that cut through complexity and lead straight to a decision You'll have some experience with GenAI-driven automations that reduce manual analysis time and free up capacity for higher-value commercial strategy work You'll be excellent at collaborating with stakeholders, and skilled at communicating up, down and across the organisation You'll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journey Traits we look for: Energy - thrives in a fast-paced environment Inquisitive - naturally curious and wants to find out more about what's driving performance and customer behaviour Growth - you are keen to learn, ask lots of questions and know your strengths and areas to work on Team overview: Customer Growth are the heartbeat of Sky. We are responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription business . You'll work really closely with the product P&Ls, -pulling together plans to hit commercial targets or find opportunities to drive further benefit, then execute these across our channels through various initiatives and pieces of analysis. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do: We are looking for highly motivated people who have a good eye for numbers, enjoy spotting opportunities, then more importantly, enjoy doing something about it. Provide deeper analysis on historic performance with a bigger picture lens, highlighting customer behaviours and product trends to improve and deliver weekly/quarterly/yearly objectives. You will be able to explain drivers of performance succinctly and in a timely manner to senior stakeholders whilst getting senior stakeholders buy in Find innovate ways for us to drive performance across products by understanding levers to improve performance. Formulating end to end plans to achieve objectives using bigger picture analysis, working closely with Base Management, Trading Performance and Customer Service teams Own end to end initiatives for growth and improved P&L performance Provide quarterly wash ups of Trading Performance and frequently engage stakeholders of newly formed analysis Work on strategic projects where you seek to identify and size opportunities across products in your channel. Form recommendations and present to senior stakeholders Build positive relationships with stakeholders across the matrix based on collaboration, trust and delivery Identify reporting needs and build tableau dashboards for all levels of stakeholders to use What you'll bring: First and foremost, we are looking for proactive and inquisitive personalities who enjoy working with numbers. You will be commercial aware and if you come from a role as a commercial/ecommerce manager, analyst, buyer or any type of role where you used data to help shape decisions in the company then this role could appeal to you. You'll be a strategic thinker - able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first You'll be brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance You'll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what's important You'll have strong analytical skills and be confident using Microsoft Excel and PowerPoint - producing packs and business cases that cut through complexity and lead straight to a decision You'll have some experience with GenAI-driven automations that reduce manual analysis time and free up capacity for higher-value commercial strategy work You'll be excellent at collaborating with stakeholders, and skilled at communicating up, down and across the organisation You'll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journey Traits we look for: Energy - thrives in a fast-paced environment Inquisitive - naturally curious and wants to find out more about what's driving performance and customer behaviour Growth - you are keen to learn, ask lots of questions and know your strengths and areas to work on Team overview: Customer Growth are the heartbeat of Sky. We are responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription business . You'll work really closely with the product P&Ls, -pulling together plans to hit commercial targets or find opportunities to drive further benefit, then execute these across our channels through various initiatives and pieces of analysis. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do: We are looking for highly motivated people who have a good eye for numbers, enjoy spotting opportunities, then more importantly, enjoy doing something about it. Provide deeper analysis on historic performance with a bigger picture lens, highlighting customer behaviours and product trends to improve and deliver weekly/quarterly/yearly objectives. You will be able to explain drivers of performance succinctly and in a timely manner to senior stakeholders whilst getting senior stakeholders buy in Find innovate ways for us to drive performance across products by understanding levers to improve performance. Formulating end to end plans to achieve objectives using bigger picture analysis, working closely with Base Management, Trading Performance and Customer Service teams Own end to end initiatives for growth and improved P&L performance Provide quarterly wash ups of Trading Performance and frequently engage stakeholders of newly formed analysis Work on strategic projects where you seek to identify and size opportunities across products in your channel. Form recommendations and present to senior stakeholders Build positive relationships with stakeholders across the matrix based on collaboration, trust and delivery Identify reporting needs and build tableau dashboards for all levels of stakeholders to use What you'll bring: First and foremost, we are looking for proactive and inquisitive personalities who enjoy working with numbers. You will be commercial aware and if you come from a role as a commercial/ecommerce manager, analyst, buyer or any type of role where you used data to help shape decisions in the company then this role could appeal to you. You'll be a strategic thinker - able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first You'll be brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance You'll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what's important You'll have strong analytical skills and be confident using Microsoft Excel and PowerPoint - producing packs and business cases that cut through complexity and lead straight to a decision You'll have some experience with GenAI-driven automations that reduce manual analysis time and free up capacity for higher-value commercial strategy work You'll be excellent at collaborating with stakeholders, and skilled at communicating up, down and across the organisation You'll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journey Traits we look for: Energy - thrives in a fast-paced environment Inquisitive - naturally curious and wants to find out more about what's driving performance and customer behaviour Growth - you are keen to learn, ask lots of questions and know your strengths and areas to work on Team overview: Customer Growth are the heartbeat of Sky. We are responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription business . You'll work really closely with the product P&Ls, -pulling together plans to hit commercial targets or find opportunities to drive further benefit, then execute these across our channels through various initiatives and pieces of analysis. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Senior Account Manager Microsoft Dynamics 365 Business Central UK South, Hybrid/Remote 1 to 2 days in the office per month. £60,000 - £65,000 As a Senior Account Manager, you will act as a trusted commercial partner, driving long-term value, growth, and satisfaction across your accounts. You will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention, account growth, and overall satisfaction. Key Responsibilities: Own and develop long-term relationships with a portfolio of high-value, complex customers. Build and maintain account strategies aligned with customer objectives, challenges, and business priorities. Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders. Serve as the primary commercial point of contact for your accounts. Set and manage clear expectations around scope, delivery, and timelines. Coordinate internal teams to ensure customer actions are completed, outcomes are delivered, and accountability is clear. Identify and drive opportunities for account growth, including upsell, cross-sell, contract expansion, and service optimization. Create and manage revenue and growth plans for each account. Lead contract renewals and commercial negotiations, ensuring alignment with customer value. Proactively identify and mitigate risks to customer satisfaction and retention. Contribute to the ongoing development and maturity of account management practices across the business. Champion best practices in customer engagement, retention, and commercial strategy. Skills & Experience: 5+ years experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software environments. Strong experience with Microsoft Dynamics 365 Business Central. Proven ability to manage complex, multi-stakeholder customer relationships. Strong commercial acumen with a track record of driving account growth and retention. Excellent communication skills, confident engaging at operational and senior leadership levels. Highly organized, able to manage competing priorities across multiple accounts. Familiarity with Hubspot CRM is advantageous. Benefits Competitive salary, generous leave (including your birthday off), pension from day 1, Critical Illness and Death in Service cover, EV Salary Sacrifice Scheme, Employee Assistance Programme, flu vaccinations, Microsoft certification training, and access to cutting-edge Microsoft tools in a digitally innovative workplace.
Feb 28, 2026
Full time
Senior Account Manager Microsoft Dynamics 365 Business Central UK South, Hybrid/Remote 1 to 2 days in the office per month. £60,000 - £65,000 As a Senior Account Manager, you will act as a trusted commercial partner, driving long-term value, growth, and satisfaction across your accounts. You will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention, account growth, and overall satisfaction. Key Responsibilities: Own and develop long-term relationships with a portfolio of high-value, complex customers. Build and maintain account strategies aligned with customer objectives, challenges, and business priorities. Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders. Serve as the primary commercial point of contact for your accounts. Set and manage clear expectations around scope, delivery, and timelines. Coordinate internal teams to ensure customer actions are completed, outcomes are delivered, and accountability is clear. Identify and drive opportunities for account growth, including upsell, cross-sell, contract expansion, and service optimization. Create and manage revenue and growth plans for each account. Lead contract renewals and commercial negotiations, ensuring alignment with customer value. Proactively identify and mitigate risks to customer satisfaction and retention. Contribute to the ongoing development and maturity of account management practices across the business. Champion best practices in customer engagement, retention, and commercial strategy. Skills & Experience: 5+ years experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software environments. Strong experience with Microsoft Dynamics 365 Business Central. Proven ability to manage complex, multi-stakeholder customer relationships. Strong commercial acumen with a track record of driving account growth and retention. Excellent communication skills, confident engaging at operational and senior leadership levels. Highly organized, able to manage competing priorities across multiple accounts. Familiarity with Hubspot CRM is advantageous. Benefits Competitive salary, generous leave (including your birthday off), pension from day 1, Critical Illness and Death in Service cover, EV Salary Sacrifice Scheme, Employee Assistance Programme, flu vaccinations, Microsoft certification training, and access to cutting-edge Microsoft tools in a digitally innovative workplace.
About the Role We are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their KPIs, this role is ideal for you. Key Responsibilities Team Leadership Lead, motivate, and coach a team of 6 sales and account management professionals. Run daily stand-ups, morning meetings, and engagement sessions to keep the team aligned and energized. Oversee phone activity, ensuring target dial rates, talk times, and daily outreach routines are met. Conduct call monitoring and quality assurance checks to maintain high standards for compliance, tone, and commercial effectiveness. Performance & KPI Management Monitor and report on key metrics including conversion rates, call volumes, retention targets, and customer satisfaction. Maintain visibility of team performance, providing coaching to address gaps and celebrate achievements. Ensure accurate data entry in CRM systems, including pipeline data and account notes. Sales & Service Excellence Manage the end-to-end customer lifecycle, ensuring smooth handoffs between sales and account management. Act as an escalation point for complex customer queries, sales objections, or retention conversations. Support revenue growth by identifying cross-sell and upsell opportunities during account management calls. Coaching & Development Conduct regular call listening, side-by-side coaching, and 1-to-1 feedback sessions. Coordinate onboarding for new team members to ensure a smooth ramp-up on the phones. Foster a culture of resilience, discipline, and continuous improvement across the desk. Skills & Experience Proven management experience in a call centre, sales desk, or team leader role in a high-velocity, phone-based environment. Strong people leadership skills with a track record of coaching and motivating phone-based teams. Metric-driven mindset with knowledge of commercial KPIs, sales funnels, and customer success principles. Excellent communication skills, able to handle escalations calmly and command attention. Highly organised, able to manage multiple priorities in a fast-paced environment. Tech-savvy, proficient in CRM systems and data dashboards to make informed decisions. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Feb 28, 2026
Full time
About the Role We are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their KPIs, this role is ideal for you. Key Responsibilities Team Leadership Lead, motivate, and coach a team of 6 sales and account management professionals. Run daily stand-ups, morning meetings, and engagement sessions to keep the team aligned and energized. Oversee phone activity, ensuring target dial rates, talk times, and daily outreach routines are met. Conduct call monitoring and quality assurance checks to maintain high standards for compliance, tone, and commercial effectiveness. Performance & KPI Management Monitor and report on key metrics including conversion rates, call volumes, retention targets, and customer satisfaction. Maintain visibility of team performance, providing coaching to address gaps and celebrate achievements. Ensure accurate data entry in CRM systems, including pipeline data and account notes. Sales & Service Excellence Manage the end-to-end customer lifecycle, ensuring smooth handoffs between sales and account management. Act as an escalation point for complex customer queries, sales objections, or retention conversations. Support revenue growth by identifying cross-sell and upsell opportunities during account management calls. Coaching & Development Conduct regular call listening, side-by-side coaching, and 1-to-1 feedback sessions. Coordinate onboarding for new team members to ensure a smooth ramp-up on the phones. Foster a culture of resilience, discipline, and continuous improvement across the desk. Skills & Experience Proven management experience in a call centre, sales desk, or team leader role in a high-velocity, phone-based environment. Strong people leadership skills with a track record of coaching and motivating phone-based teams. Metric-driven mindset with knowledge of commercial KPIs, sales funnels, and customer success principles. Excellent communication skills, able to handle escalations calmly and command attention. Highly organised, able to manage multiple priorities in a fast-paced environment. Tech-savvy, proficient in CRM systems and data dashboards to make informed decisions. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Chandler Harris Recruitment Ltd
St. Albans, Hertfordshire
Our client is a global market leader within electrical products for Commercial, Residential and Industrial Buildings, the range is broad and includes Commercial Distribution, Lighting Connection & Controls, Wiring Accessories and Building Automation. This is a brand new Project led role created through growth, working on the Commercial Distribution board range of products. Field/Home based role covering London and the Home Counties, your customer base is largely developing in-depth relationships with your top 20 M&E Contractors, so if you have sold to M&E Contractors and have field sales experience within the Electrical or Mechanical sector and would like to know more then read on THE ROLE; As Business Development Manager / Account manager, you ll be selling the company's manufactured range of Commercial Distribution Boards and associated products. Projects are typically Multi Residential Buildings, The Education Sector, Schools, Universities, Student Accommodation, Office Buildings, Industrial Sites and some Office Fit Out Businesses. You are field/home based covering London and the Home Counties. As Business Development Manager / Account manager you ll be developing relationships with key Mechanical & Electrical Contractors across London and the South East. You will be protecting the specifications that your M&E consultant led colleague has secured and breaking other specifications, so your relationships with your M&E contractors will be in-depth. This role has been created through growth, where you ll be working in an already successful project team. On patch you have over around 50 regular spending accounts. Fantastic name in the market and customers want to deal with you. Internal telesales support team Leads provided, Brilliant Database Realistic year 1 targets Excellent product training, great support from your line Manager & Long term career prospects THE COMPANY; Genuine market leader. Known for the best quality products. Offices worldwide. Multi Billion Euro turn over. Great staff retention. THE SUCCESSFUL CANDIDATE; The ideal Business Development Manager/ Account Manager will come from the Electrical sector, either working for an electrical wholesaler, looking to specialise with a leading manufacturer, or already selling for an electrical or mechanical manufacturer. You ll have good access to London and the M25. You will have a track record of sales success selling to M&E Contractors or Electrical contractors. An excellent relationship builder and not afraid of opening new doors when required. Looking for a long term career opportunity. Must have field sales experience. THE REMUNERATION; £50k- £60k basic salary (dependant on experience) OTE £(phone number removed) paid annually Hybrid type company car (value circa £45k-£50K) Fuel paid 25 days holiday Mobile, Lap Top Health Scheme & Pension All out of pocket expenses covered. This is a superb opportunity with a leading electrical manufacturer so if you have the M&E field sales experience that they need and would like to find out more then get in touch as soon as possible on (phone number removed) or email in your CV to (url removed)
Oct 08, 2025
Full time
Our client is a global market leader within electrical products for Commercial, Residential and Industrial Buildings, the range is broad and includes Commercial Distribution, Lighting Connection & Controls, Wiring Accessories and Building Automation. This is a brand new Project led role created through growth, working on the Commercial Distribution board range of products. Field/Home based role covering London and the Home Counties, your customer base is largely developing in-depth relationships with your top 20 M&E Contractors, so if you have sold to M&E Contractors and have field sales experience within the Electrical or Mechanical sector and would like to know more then read on THE ROLE; As Business Development Manager / Account manager, you ll be selling the company's manufactured range of Commercial Distribution Boards and associated products. Projects are typically Multi Residential Buildings, The Education Sector, Schools, Universities, Student Accommodation, Office Buildings, Industrial Sites and some Office Fit Out Businesses. You are field/home based covering London and the Home Counties. As Business Development Manager / Account manager you ll be developing relationships with key Mechanical & Electrical Contractors across London and the South East. You will be protecting the specifications that your M&E consultant led colleague has secured and breaking other specifications, so your relationships with your M&E contractors will be in-depth. This role has been created through growth, where you ll be working in an already successful project team. On patch you have over around 50 regular spending accounts. Fantastic name in the market and customers want to deal with you. Internal telesales support team Leads provided, Brilliant Database Realistic year 1 targets Excellent product training, great support from your line Manager & Long term career prospects THE COMPANY; Genuine market leader. Known for the best quality products. Offices worldwide. Multi Billion Euro turn over. Great staff retention. THE SUCCESSFUL CANDIDATE; The ideal Business Development Manager/ Account Manager will come from the Electrical sector, either working for an electrical wholesaler, looking to specialise with a leading manufacturer, or already selling for an electrical or mechanical manufacturer. You ll have good access to London and the M25. You will have a track record of sales success selling to M&E Contractors or Electrical contractors. An excellent relationship builder and not afraid of opening new doors when required. Looking for a long term career opportunity. Must have field sales experience. THE REMUNERATION; £50k- £60k basic salary (dependant on experience) OTE £(phone number removed) paid annually Hybrid type company car (value circa £45k-£50K) Fuel paid 25 days holiday Mobile, Lap Top Health Scheme & Pension All out of pocket expenses covered. This is a superb opportunity with a leading electrical manufacturer so if you have the M&E field sales experience that they need and would like to find out more then get in touch as soon as possible on (phone number removed) or email in your CV to (url removed)
We want a world free from the fear of heart and circulatory diseases. Core to achieving this is increasing our impact by engaging more donors/customers and growing the value of their support. As a Senior Product & Propositions Manager, you'll focus on driving a step-change in how we leverage our products and data to ensure that we maximize the impact of our donations by focussing our efforts on driving engagement with the products and actions which yield the greatest financial impact for our business. You'll manage our product mix to drive optimal profitability across the marketing mix and work with our innovation team, marketing teams and suppliers to drive in life improvements to maximise product profitability for our Lottery and Gaming products. Additionally, you will take on project work to drive incremental gains across our marketing teams. About you As our ideal candidate, you bring experience of devising and developing acquisition and retention strategies and demonstrated commercial experience impacting growth in sales or revenue. You have experience of taking propositions to market, bringing together large groups of stakeholders to deliver projects which are new or complex. With strong planning and prioritisation skills, you have strong working knowledge of product marketing, customer data and CRM/retention activity and ideally an understanding of the regulatory framework for fundraising and gaming programmes. With strong strategic and analytical skills, you have can work with analysis teams to brief in requirements and drive actionable insights from data. A solution-focussed individual with an understanding and empathy for BHF's cause and objectives, you have strong stakeholder management and communication skills to influence, negotiate, and build relationships at all levels. Working arrangements Fixed term contract until September 2026, covering an internal secondment. Start date is as soon as possible. This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. About us Our people are at the heart of everything we do. By funding research across six decades, we've helped keep millions of hearts beating and millions of families together. We're investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. We value and respect every individual's unique contribution, celebrate diversity, and make inclusion part of what we do every day. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. Benefits To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page. Interview process First stage interviews will be held virtually via MS Teams. For those successful, there will be an in-person second stage interview in our London Office. How to apply Ready to apply? It's quick and easy! Just hit the apply button below and complete our online application form and submit a supporting statement, outlining your interest in the role and how you meet the role's criteria. As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. Should you need any adjustments to the recruitment process, at either application or interview, please contact the Recruitment Team at .
Oct 08, 2025
Full time
We want a world free from the fear of heart and circulatory diseases. Core to achieving this is increasing our impact by engaging more donors/customers and growing the value of their support. As a Senior Product & Propositions Manager, you'll focus on driving a step-change in how we leverage our products and data to ensure that we maximize the impact of our donations by focussing our efforts on driving engagement with the products and actions which yield the greatest financial impact for our business. You'll manage our product mix to drive optimal profitability across the marketing mix and work with our innovation team, marketing teams and suppliers to drive in life improvements to maximise product profitability for our Lottery and Gaming products. Additionally, you will take on project work to drive incremental gains across our marketing teams. About you As our ideal candidate, you bring experience of devising and developing acquisition and retention strategies and demonstrated commercial experience impacting growth in sales or revenue. You have experience of taking propositions to market, bringing together large groups of stakeholders to deliver projects which are new or complex. With strong planning and prioritisation skills, you have strong working knowledge of product marketing, customer data and CRM/retention activity and ideally an understanding of the regulatory framework for fundraising and gaming programmes. With strong strategic and analytical skills, you have can work with analysis teams to brief in requirements and drive actionable insights from data. A solution-focussed individual with an understanding and empathy for BHF's cause and objectives, you have strong stakeholder management and communication skills to influence, negotiate, and build relationships at all levels. Working arrangements Fixed term contract until September 2026, covering an internal secondment. Start date is as soon as possible. This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. About us Our people are at the heart of everything we do. By funding research across six decades, we've helped keep millions of hearts beating and millions of families together. We're investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. We value and respect every individual's unique contribution, celebrate diversity, and make inclusion part of what we do every day. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. Benefits To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page. Interview process First stage interviews will be held virtually via MS Teams. For those successful, there will be an in-person second stage interview in our London Office. How to apply Ready to apply? It's quick and easy! Just hit the apply button below and complete our online application form and submit a supporting statement, outlining your interest in the role and how you meet the role's criteria. As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. Should you need any adjustments to the recruitment process, at either application or interview, please contact the Recruitment Team at .
Email Marketing Manager £50,000 plus 10% bonus scheme Office located in London Hybrid working available when required 40 Hour working week Our client, a fast paced and high growth company, is the UK s leading Hospitality and Leisure Group. Having a presence of award winning venues across the UK, this high performing company invest heavily in their marketing strategy and now need a top performing Email Marketing Manager who create and execute award winning email marketing campaign strategies. This role is pivotal in the next phase of the company s growth. Success in this role means creating scalable, automated, personalised experiences that add real value to their customers. Duties & Responsibilities: Campaign Strategy & Execution: Develop and execute email marketing campaigns aligned with business objectives, including newsletters, promotional emails, and automated sequences. Content Creation & Management: Conceptualise, write, and design visually appealing and on-brand email content, ensuring proper formatting, clarity, and mobile-friendliness. List Management: Grow and maintain email lists through strategic approaches, segmenting them based on demographics or behaviours to deliver targeted messages. Performance Analysis: Monitor key metrics such as open rates, click-through rates, and conversion rates, using analytics to identify trends and suggest improvements. Automation & Personalisation: Set up and manage marketing automation workflows and personalise content to enhance customer engagement and retention. A/B Testing: Conduct regular A/B tests on subject lines, content, and calls-to-action to optimise campaign performance and conversions. Compliance & Best Practices: Ensure all email campaigns comply with legal regulations (like CAN-SPAM) and industry best practices, focusing on data privacy and list hygiene. Technology Management: Manage and utilise various email marketing software and CRM platforms to facilitate campaign execution and data analysis. Collaboration: Work closely with design, content, and other marketing teams to ensure email efforts align with overall marketing goals and brand standards. Trend Monitoring: Stay informed about the latest trends, tools, and technologies in the email marketing landscape to maintain a competitive edge. Your Background & Skill: Proven experience as an Email Marketing Manager in a multi-brand B2C or D2C environment. Hands-on experience with CRM platforms such as Klaviyo, Dotdigital, Braze or similar. Strong understanding of lifecycle marketing, segmentation and behavioural targeting. Demonstrable success in improving performance metrics such as open rate, churn, conversion and CLV. Familiarity with booking journeys, ecommerce platforms or membership-based customer models. Confident in using Google Analytics, UTMs and attribution models to assess performance. Skilled in A/B testing, automation and personalisation techniques. Experienced in building automated journeys based on transactional and behavioural triggers. Working knowledge of data privacy, GDPR compliance and consent management. Comfortable collaborating with developers, ESP partners and data teams to optimise tools and reporting. This is more than just a job it is an opportunity to make a significant impact on a fantastic company with a great culture. If you consider yourself a world-class Email Marketing Manager who thrives on challenges and delivering exceptional results, we would love to hear from you. For further details on this role and other jobs, please submit your CV to Adam Curtis of ACS Recruitment Consultancy
Oct 07, 2025
Full time
Email Marketing Manager £50,000 plus 10% bonus scheme Office located in London Hybrid working available when required 40 Hour working week Our client, a fast paced and high growth company, is the UK s leading Hospitality and Leisure Group. Having a presence of award winning venues across the UK, this high performing company invest heavily in their marketing strategy and now need a top performing Email Marketing Manager who create and execute award winning email marketing campaign strategies. This role is pivotal in the next phase of the company s growth. Success in this role means creating scalable, automated, personalised experiences that add real value to their customers. Duties & Responsibilities: Campaign Strategy & Execution: Develop and execute email marketing campaigns aligned with business objectives, including newsletters, promotional emails, and automated sequences. Content Creation & Management: Conceptualise, write, and design visually appealing and on-brand email content, ensuring proper formatting, clarity, and mobile-friendliness. List Management: Grow and maintain email lists through strategic approaches, segmenting them based on demographics or behaviours to deliver targeted messages. Performance Analysis: Monitor key metrics such as open rates, click-through rates, and conversion rates, using analytics to identify trends and suggest improvements. Automation & Personalisation: Set up and manage marketing automation workflows and personalise content to enhance customer engagement and retention. A/B Testing: Conduct regular A/B tests on subject lines, content, and calls-to-action to optimise campaign performance and conversions. Compliance & Best Practices: Ensure all email campaigns comply with legal regulations (like CAN-SPAM) and industry best practices, focusing on data privacy and list hygiene. Technology Management: Manage and utilise various email marketing software and CRM platforms to facilitate campaign execution and data analysis. Collaboration: Work closely with design, content, and other marketing teams to ensure email efforts align with overall marketing goals and brand standards. Trend Monitoring: Stay informed about the latest trends, tools, and technologies in the email marketing landscape to maintain a competitive edge. Your Background & Skill: Proven experience as an Email Marketing Manager in a multi-brand B2C or D2C environment. Hands-on experience with CRM platforms such as Klaviyo, Dotdigital, Braze or similar. Strong understanding of lifecycle marketing, segmentation and behavioural targeting. Demonstrable success in improving performance metrics such as open rate, churn, conversion and CLV. Familiarity with booking journeys, ecommerce platforms or membership-based customer models. Confident in using Google Analytics, UTMs and attribution models to assess performance. Skilled in A/B testing, automation and personalisation techniques. Experienced in building automated journeys based on transactional and behavioural triggers. Working knowledge of data privacy, GDPR compliance and consent management. Comfortable collaborating with developers, ESP partners and data teams to optimise tools and reporting. This is more than just a job it is an opportunity to make a significant impact on a fantastic company with a great culture. If you consider yourself a world-class Email Marketing Manager who thrives on challenges and delivering exceptional results, we would love to hear from you. For further details on this role and other jobs, please submit your CV to Adam Curtis of ACS Recruitment Consultancy
Role purpose To increase overall retention by identifying opportunities from the existing customer base in Germany, Austria and Switzerland. This role requires independent thinking and research skills to identify potential growth opportunities. The successful candidate will be a self-starter with excellent communication skills and will work closely with the Customer Service Manager Team. Key Responsibilities To communicate professionally with customers in German by telephone and email. Work closely with the customer service team to ensure correct and on time completion of customer orders. Updating the customer user information on the CRM system. Providing concise quotes for various products and following through negotiations to close. Meet quarterly individual and team retention targets and maximise upsell Have exceptional knowledge of our core products and services, and be able to advise customers on which would best suit their needs. Re-build relationships with lost customers. Build sustainable relationships and trust with customer accounts through open and interactive communication Supporting the customer service team outside the retention sales peak season General Responsibilities To ensure that Health and Safety policies and procedures are complied with at all times. Ensure consistent standards for processes are maintained at all times. To conduct yourself at all times in a professional and responsible manner and promote a good image of the company. Ensure good working relationships are maintained at all times. Attend and positively contribute to all team meetings. Assist in other areas of the business where deemed necessary. Carry out any other duties as specified by management. Sales and target driven. Fluent in German written and Verbal communication. . Customer success focused and 'wanting the sale' Able to work in a high pressure environment, ever changing and challenging. Have a right first time and can-do problem solving attitude, being able to deal with all types of enquiries. Excellent customer service skills in order to build lasting relationships with the customer. Self motivated and enthusiastic. Remains resilient when faced with adversity. Ability to work autonomously and through teams. Has a flexible and adaptive approach to demand and changes in the work activity Must be an effective time planner with the ability to balance workloads and priorities. Must be PC literate Accuracy and attention to detail. Must be bilingual in German and English This is onsite for training then Hybrid working 3 days in the office and 2 days remote OTE opportunities Monday to Friday office hours Job Type: Full-time Pay: £26,000.00 per year Benefits: Casual dress Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Experience: customer service: 1 year (preferred) Work Location: In person Reference ID: MS/SC Verlagtemp
Oct 06, 2025
Full time
Role purpose To increase overall retention by identifying opportunities from the existing customer base in Germany, Austria and Switzerland. This role requires independent thinking and research skills to identify potential growth opportunities. The successful candidate will be a self-starter with excellent communication skills and will work closely with the Customer Service Manager Team. Key Responsibilities To communicate professionally with customers in German by telephone and email. Work closely with the customer service team to ensure correct and on time completion of customer orders. Updating the customer user information on the CRM system. Providing concise quotes for various products and following through negotiations to close. Meet quarterly individual and team retention targets and maximise upsell Have exceptional knowledge of our core products and services, and be able to advise customers on which would best suit their needs. Re-build relationships with lost customers. Build sustainable relationships and trust with customer accounts through open and interactive communication Supporting the customer service team outside the retention sales peak season General Responsibilities To ensure that Health and Safety policies and procedures are complied with at all times. Ensure consistent standards for processes are maintained at all times. To conduct yourself at all times in a professional and responsible manner and promote a good image of the company. Ensure good working relationships are maintained at all times. Attend and positively contribute to all team meetings. Assist in other areas of the business where deemed necessary. Carry out any other duties as specified by management. Sales and target driven. Fluent in German written and Verbal communication. . Customer success focused and 'wanting the sale' Able to work in a high pressure environment, ever changing and challenging. Have a right first time and can-do problem solving attitude, being able to deal with all types of enquiries. Excellent customer service skills in order to build lasting relationships with the customer. Self motivated and enthusiastic. Remains resilient when faced with adversity. Ability to work autonomously and through teams. Has a flexible and adaptive approach to demand and changes in the work activity Must be an effective time planner with the ability to balance workloads and priorities. Must be PC literate Accuracy and attention to detail. Must be bilingual in German and English This is onsite for training then Hybrid working 3 days in the office and 2 days remote OTE opportunities Monday to Friday office hours Job Type: Full-time Pay: £26,000.00 per year Benefits: Casual dress Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Experience: customer service: 1 year (preferred) Work Location: In person Reference ID: MS/SC Verlagtemp
Exciting opportunity for a Product Manager to join a growing software business. Client Details My client is an innovative global provider of CRM software. They are searching for a Product Manager to drive innovations across their core platform. As Product Manager, you will collaborate with multiple business areas to define and deliver high-impact features that drive customer retention, business growth, and platform stability. This is a permanent role with hybrid working, based out of Solihull. Description Develop and manage product roadmaps to align with market needs and business goals. Collaborate with cross-functional teams to ensure successful product launches. Conduct market research to identify trends and customer requirements. Define product features and specifications in line with business strategies. Monitor product performance and suggest improvements based on data insights. Act as the primary point of contact for stakeholders regarding product updates. Ensure compliance with industry standards and regulations for all products. Prepare and deliver presentations to communicate product strategies and results. Profile Experienced in Product Management, with a track record of working with B2B SaaS products Experience working with CRM platforms, customer engagement tools or worklfow automation solutions. Strong understanding of product roadmap development. Strong technical acumen, including famliarity with APIs, integrations and data models. Proven experience in managing product lifecycles and market analysis. Exceptional communication and organisational skills. Proficiency in using product management tools and methodologies. The ability to collaborate effectively with cross-functional teams. Job Offer Salary range of 39,500 to 48,750. Hybrid working. Comprehensive medical and dental cover. Generous holiday allowance of 28 days annually. Access to a company pension scheme.
Oct 04, 2025
Full time
Exciting opportunity for a Product Manager to join a growing software business. Client Details My client is an innovative global provider of CRM software. They are searching for a Product Manager to drive innovations across their core platform. As Product Manager, you will collaborate with multiple business areas to define and deliver high-impact features that drive customer retention, business growth, and platform stability. This is a permanent role with hybrid working, based out of Solihull. Description Develop and manage product roadmaps to align with market needs and business goals. Collaborate with cross-functional teams to ensure successful product launches. Conduct market research to identify trends and customer requirements. Define product features and specifications in line with business strategies. Monitor product performance and suggest improvements based on data insights. Act as the primary point of contact for stakeholders regarding product updates. Ensure compliance with industry standards and regulations for all products. Prepare and deliver presentations to communicate product strategies and results. Profile Experienced in Product Management, with a track record of working with B2B SaaS products Experience working with CRM platforms, customer engagement tools or worklfow automation solutions. Strong understanding of product roadmap development. Strong technical acumen, including famliarity with APIs, integrations and data models. Proven experience in managing product lifecycles and market analysis. Exceptional communication and organisational skills. Proficiency in using product management tools and methodologies. The ability to collaborate effectively with cross-functional teams. Job Offer Salary range of 39,500 to 48,750. Hybrid working. Comprehensive medical and dental cover. Generous holiday allowance of 28 days annually. Access to a company pension scheme.
Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast
Oct 02, 2025
Contractor
Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: £450 tp 550/ a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The ideal candidate combines analytical rigour with customer empathy, knows how to translate insights into seamless product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences (email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Data literacy: ability to analyse large datasets, run SQL queries, and work with dashboards. Nice to have: web development skills (HTML, CSS, JavaScript) to prototype and implement tests quickly. Attributes Analytical thinker with a bias for action. Comfortable operating at the intersection of product, marketing, and engineering. Strong communication and storytelling skills - able to turn data into clear narratives and recommendations. Growth mindset: thrives in a test-learn-iterate environment. Success Metrics Improved activation and trial-to-paid conversion rates. Increased product adoption and feature utilisation. Reduction of drop-offs at critical funnel stages. Scalable, repeatable testing and optimisation framework embedded into the product org. What We Offer Opportunity to make a direct impact on millions of small businesses using QuickBooks worldwide. A collaborative and inclusive work environment. Competitive compensation and comprehensive benefits. Career growth and learning opportunities in a global tech leader. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Oct 01, 2025
Full time
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: £450 tp 550/ a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The ideal candidate combines analytical rigour with customer empathy, knows how to translate insights into seamless product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences (email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Data literacy: ability to analyse large datasets, run SQL queries, and work with dashboards. Nice to have: web development skills (HTML, CSS, JavaScript) to prototype and implement tests quickly. Attributes Analytical thinker with a bias for action. Comfortable operating at the intersection of product, marketing, and engineering. Strong communication and storytelling skills - able to turn data into clear narratives and recommendations. Growth mindset: thrives in a test-learn-iterate environment. Success Metrics Improved activation and trial-to-paid conversion rates. Increased product adoption and feature utilisation. Reduction of drop-offs at critical funnel stages. Scalable, repeatable testing and optimisation framework embedded into the product org. What We Offer Opportunity to make a direct impact on millions of small businesses using QuickBooks worldwide. A collaborative and inclusive work environment. Competitive compensation and comprehensive benefits. Career growth and learning opportunities in a global tech leader. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Your new company We are seeking an experienced Pricing Manager with a strong finance background and excellent data analysis capabilities to elevate and evolve the pricing function within the UK arm of an international group. This role offers the chance to make a real impact, shaping policy, unlocking margin growth, and guiding operational teams through intelligent, insight-led decisions. Your new role You will develop and implement pricing strategies to support revenue growth and margin optimisation in addition to analysing pricing models, customer behaviour, and market trends to inform decision-making across the wider business. You will collaborate with cross-functional teams including finance, sales, and marketing to align pricing with business objectives whilst using data / business intelligence tools to build models and visualise pricing performance. Furthermore, you will support commercial teams in key bids and negotiations with expert pricing analysis. What you'll need to succeed You will bring a solid finance foundation with proven experience in pricing strategy and execution in a complex matrix environment. You will have strong data fluency, advanced analytical skills and commercial acumen with the ability to influence and communicate across stakeholder group. You will be a self-starter with a curious mindset and a drive for continuous improvement. What you'll get in return The opportunity to work with a motivated team who have experienced good retention in recent years, where you can make the role your own. Hybrid work arrangements and a strong benefits package will also be on offer to the successful candidate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Oct 01, 2025
Full time
Your new company We are seeking an experienced Pricing Manager with a strong finance background and excellent data analysis capabilities to elevate and evolve the pricing function within the UK arm of an international group. This role offers the chance to make a real impact, shaping policy, unlocking margin growth, and guiding operational teams through intelligent, insight-led decisions. Your new role You will develop and implement pricing strategies to support revenue growth and margin optimisation in addition to analysing pricing models, customer behaviour, and market trends to inform decision-making across the wider business. You will collaborate with cross-functional teams including finance, sales, and marketing to align pricing with business objectives whilst using data / business intelligence tools to build models and visualise pricing performance. Furthermore, you will support commercial teams in key bids and negotiations with expert pricing analysis. What you'll need to succeed You will bring a solid finance foundation with proven experience in pricing strategy and execution in a complex matrix environment. You will have strong data fluency, advanced analytical skills and commercial acumen with the ability to influence and communicate across stakeholder group. You will be a self-starter with a curious mindset and a drive for continuous improvement. What you'll get in return The opportunity to work with a motivated team who have experienced good retention in recent years, where you can make the role your own. Hybrid work arrangements and a strong benefits package will also be on offer to the successful candidate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Commercially minded pricing manager sought Your new company We are seeking an experienced Pricing Manager with a strong finance background and excellent data analysis capabilities to elevate and evolve the pricing function within the UK arm of an international group. This role offers the chance to make a real impact, shaping policy, unlocking margin growth, and guiding operational teams through intelligent, insight-led decisions. Your new role You will develop and implement pricing strategies to support revenue growth and margin optimisation in addition to analysing pricing models, customer behaviour, and market trends to inform decision-making across the wider business. You will collaborate with cross-functional teams including finance, sales, and marketing to align pricing with business objectives whilst using data / business intelligence tools to build models and visualise pricing performance. Furthermore, you will support commercial teams in key bids and negotiations with expert pricing analysis. What you'll need to succeed You will bring a solid finance foundation with proven experience in pricing strategy and execution in a complex matrix environment. You will have strong data fluency, advanced analytical skills and commercial acumen with the ability to influence and communicate across stakeholder group. You will be a self-starter with a curious mindset and a drive for continuous improvement. What you'll get in return The opportunity to work with a motivated team who have experienced good retention in recent years where you can make the role your own. Hybrid work arrangements and a strong benefits package will also be on offer to the successful candidate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Sep 24, 2025
Full time
Commercially minded pricing manager sought Your new company We are seeking an experienced Pricing Manager with a strong finance background and excellent data analysis capabilities to elevate and evolve the pricing function within the UK arm of an international group. This role offers the chance to make a real impact, shaping policy, unlocking margin growth, and guiding operational teams through intelligent, insight-led decisions. Your new role You will develop and implement pricing strategies to support revenue growth and margin optimisation in addition to analysing pricing models, customer behaviour, and market trends to inform decision-making across the wider business. You will collaborate with cross-functional teams including finance, sales, and marketing to align pricing with business objectives whilst using data / business intelligence tools to build models and visualise pricing performance. Furthermore, you will support commercial teams in key bids and negotiations with expert pricing analysis. What you'll need to succeed You will bring a solid finance foundation with proven experience in pricing strategy and execution in a complex matrix environment. You will have strong data fluency, advanced analytical skills and commercial acumen with the ability to influence and communicate across stakeholder group. You will be a self-starter with a curious mindset and a drive for continuous improvement. What you'll get in return The opportunity to work with a motivated team who have experienced good retention in recent years where you can make the role your own. Hybrid work arrangements and a strong benefits package will also be on offer to the successful candidate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
We are looking for a driven Account Support Executive to work with a portfolio of customers including large construction companies, major infrastructure clients, and suppliers in the built environment sector. Do you have a passion for sustainability? Are you a self-starter with good relationship building skills? If yes, then we would love to hear from you! The Role at a Glance: Account Support Executive Old Street London office based / Hybrid Working £30,000 Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more Permanent - Full Time Reporting to: Account Manager Product / Service: Sustainability Consultancy; Training & Events Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike Closing date: 26th September Heads-Up - We really value a short intro covering note :-) Who we are: Action Sustainability is a leading consultancy with the aim of inspiring sustainable business. Our team comprises 60+ full and part time employees and associates. Many of our clients are sector leaders on sustainability and supply chain issues and we are proud of our reputation for leading the thinking in this area. Action Sustainability drives lasting change in sustainability through innovative technology, expert advisory, and award-winning learning solutions. They partner with leading organisations, including the NHS and Houses of Parliament, to create measurable impact across industries. As the delivery team behind the Supply Chain Sustainability School, we lead global collaboration to accelerate sustainability. An accredited Living Wage employer, we ve been recognised by Best Companies with a 'One to Watch' status for their commitment to an outstanding workplace. We prioritise regular wellbeing check-ins, ensure employees are heard, and offer mental health support. Our competency framework enables employees to shape their career paths with clear development goals, while managers receive coaching, mentoring, and peer-sharing opportunities to enhance their leadership skills. This comprehensive approach supports an environment where personal and professional growth thrive. The Account Support Executive Opportunity: We are looking for a driven Account Support Executive to help embed the award-winning Supply Chain Sustainability School within organisations, to help them receive value from their annual fee. As Account Support Executive, you will support a team of Account Managers to provide an outstanding level of service to a portfolio of large-scale companies from the built environment, implementing action plans to embed the Supply Chain Sustainability School within their internal teams and supply chains. Your key objectives are to support the delivery of best value and benefits of the School to our customers and collaborate to ensure customer satisfaction, resulting in a high retention rate. Key Responsibilities: + Working closely with Account Managers to develop a good working relationship with a specific cohort of our customers + Attending meetings with customers to record and agree actions to help them embed the School internally and through its supply chain and delivering against agreed actions in the timescale agreed + Developing an excellent understanding of the online platforms, promoting their use and benefits and supporting the customers to actively engage in the platform + Devising strategies to engage customer supply chains and internal colleagues in the learning and reporting platforms + Being the main point of contact for users of the platforms, providing guidance and excellent customer support + Analysing data to develop reports that demonstrate the financial value and impact and contribute to analysis reports + Attending customer events to promote the benefits of engaging and reaching more people + Ensuring guidance documents and collateral are up to date to maximise use of the benefits and platforms + Other tasks as instructed which support the Partners, Customer Success Team or business as a whole About you: + At least 1 year working in a commercial environment + Willingness to work collaboratively and responsively with colleagues and key stakeholders + Ability to communicate clearly in both verbal and written form, with good telephone skills + Excellent organisational skills with attention to detail and ability to work in a flexible and creative way + Ability to multi-task and prioritise in a busy environment + Proactive approach - a can do attitude and proven ability to make things happen + Takes on full ownership and responsibility for their work, solve problems and manage workload proactively + Ability to engage meaningfully with stakeholders, good relationship, and trust building skills + Excellent IT skills and competency in working with online platforms + Passion for sustainability is desirable What s on Offer: + A competitive market salary of £30,000 + 25 days + 8 statutory holidays, plus an extra day for your birthday + Hybrid working with a minimum of one day in the office per week + 8% employer pension contribution + If we exceed targets, the full team gets rewarded through our profit share scheme + Discretionary bonus + Fitness allowance + Enhanced maternity/paternity pay and childcare schemes + Volunteer days + Access to our vibrant Old Street office featuring a lounge, café bar, gym, and rooftop terrace + Leverage professional memberships and development programmes tailored to your career aspirations. Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Sep 22, 2025
Full time
We are looking for a driven Account Support Executive to work with a portfolio of customers including large construction companies, major infrastructure clients, and suppliers in the built environment sector. Do you have a passion for sustainability? Are you a self-starter with good relationship building skills? If yes, then we would love to hear from you! The Role at a Glance: Account Support Executive Old Street London office based / Hybrid Working £30,000 Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more Permanent - Full Time Reporting to: Account Manager Product / Service: Sustainability Consultancy; Training & Events Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike Closing date: 26th September Heads-Up - We really value a short intro covering note :-) Who we are: Action Sustainability is a leading consultancy with the aim of inspiring sustainable business. Our team comprises 60+ full and part time employees and associates. Many of our clients are sector leaders on sustainability and supply chain issues and we are proud of our reputation for leading the thinking in this area. Action Sustainability drives lasting change in sustainability through innovative technology, expert advisory, and award-winning learning solutions. They partner with leading organisations, including the NHS and Houses of Parliament, to create measurable impact across industries. As the delivery team behind the Supply Chain Sustainability School, we lead global collaboration to accelerate sustainability. An accredited Living Wage employer, we ve been recognised by Best Companies with a 'One to Watch' status for their commitment to an outstanding workplace. We prioritise regular wellbeing check-ins, ensure employees are heard, and offer mental health support. Our competency framework enables employees to shape their career paths with clear development goals, while managers receive coaching, mentoring, and peer-sharing opportunities to enhance their leadership skills. This comprehensive approach supports an environment where personal and professional growth thrive. The Account Support Executive Opportunity: We are looking for a driven Account Support Executive to help embed the award-winning Supply Chain Sustainability School within organisations, to help them receive value from their annual fee. As Account Support Executive, you will support a team of Account Managers to provide an outstanding level of service to a portfolio of large-scale companies from the built environment, implementing action plans to embed the Supply Chain Sustainability School within their internal teams and supply chains. Your key objectives are to support the delivery of best value and benefits of the School to our customers and collaborate to ensure customer satisfaction, resulting in a high retention rate. Key Responsibilities: + Working closely with Account Managers to develop a good working relationship with a specific cohort of our customers + Attending meetings with customers to record and agree actions to help them embed the School internally and through its supply chain and delivering against agreed actions in the timescale agreed + Developing an excellent understanding of the online platforms, promoting their use and benefits and supporting the customers to actively engage in the platform + Devising strategies to engage customer supply chains and internal colleagues in the learning and reporting platforms + Being the main point of contact for users of the platforms, providing guidance and excellent customer support + Analysing data to develop reports that demonstrate the financial value and impact and contribute to analysis reports + Attending customer events to promote the benefits of engaging and reaching more people + Ensuring guidance documents and collateral are up to date to maximise use of the benefits and platforms + Other tasks as instructed which support the Partners, Customer Success Team or business as a whole About you: + At least 1 year working in a commercial environment + Willingness to work collaboratively and responsively with colleagues and key stakeholders + Ability to communicate clearly in both verbal and written form, with good telephone skills + Excellent organisational skills with attention to detail and ability to work in a flexible and creative way + Ability to multi-task and prioritise in a busy environment + Proactive approach - a can do attitude and proven ability to make things happen + Takes on full ownership and responsibility for their work, solve problems and manage workload proactively + Ability to engage meaningfully with stakeholders, good relationship, and trust building skills + Excellent IT skills and competency in working with online platforms + Passion for sustainability is desirable What s on Offer: + A competitive market salary of £30,000 + 25 days + 8 statutory holidays, plus an extra day for your birthday + Hybrid working with a minimum of one day in the office per week + 8% employer pension contribution + If we exceed targets, the full team gets rewarded through our profit share scheme + Discretionary bonus + Fitness allowance + Enhanced maternity/paternity pay and childcare schemes + Volunteer days + Access to our vibrant Old Street office featuring a lounge, café bar, gym, and rooftop terrace + Leverage professional memberships and development programmes tailored to your career aspirations. Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
