Complaints Dispute Resolution Lead Job title: Complaints Dispute Resolution Lead Area of work: Complaints, Customer Relations& Dispute Resolution Contract type: Temporary (3 months initially, extension possible) Employment type: Full-time Hourly Rate: £27.48 p/hr (via Hays) Location: Hybrid (2 days in office: Wednesday& Thursday; 3 days remote) Start date: ASAP Notice period: Maximum2 weeks - essential Overview Thisis a fast-paced and impactful opportunity for an experienced complaintsspecialist to play a pivotal role in delivering Ombudsman-compliantStage 2 complaint reviews within a major G15 housing provider. As theComplaints Dispute Resolution Lead, you will handle complex, high-volumeStage 2 investigations, ensuring all cases meet the Housing Ombudsman'sComplaint Handling Code. You'll use your expertise to assess evidence,challenge service failings, and produce well-reasoned, timelyresponses that reflect both regulatory requirements and the organisation'sresponsibilities as a registered social landlord. Thisrole requires someone who can hit the ground running, operates confidentlyunder pressure, and brings clear, demonstrable experience of Ombudsman-leveldecision-making. With independently regulated work anddeadlines tied to the end of the tax year, you will play a crucial role inhelping the organisation deliver high-quality complaint resolutions for residents. Key Responsibilities Lead the delivery of Stage 2 complaint reviews to Ombudsman-compliant standards. Investigate a high volume of complex cases, ensuring decisions are evidence-based, fair, and clearly articulated. Apply the Housing OmbudsmanComplaint Handling Code in every investigation, demonstrating a clear and proactive understanding of the requirements. Analyse landlord and resident obligations within tenancy and leasehold agreements and apply these accurately within decision-making. Manage tight deadlines and work effectively under pressure to meet regulatory expectations. Communicate professionally and empathetically with residents, managing expectations and representing the organisation with diplomacy and clarity. Work collaboratively with internal colleagues, using initiative to gather evidence and problem-solve assertively. Take responsibility for rapidly learning and applying policies, procedures and housing knowledge necessary for the role. Skills & Experience Required Essential Clear and uninterrupted Stage 2 review / Ombudsman-level experience within a registered social landlord. Strong working knowledge of the Housing Ombudsman Complaint Handling Code and its practical application. Understanding of tenancy and leasehold agreements, landlord/resident obligations, and the serviceexpectations of a large G15 provider. Proven ability to investigate independently, apply critical thinking, and produce high-quality written decisions under pressure. Excellent communication skills with the ability to demonstrate empathy, manage expectations, and advocate appropriately for residents. Desirable Experience reviewing complaints within a large-scale housing organisation (tens of thousands of homes). Knowledge of complex housing services (repairs, ASB, allocations, tenancy management, etc.) Application Process Submit an up-to-date CV demonstrating your Stage 2 / Ombudsman complaint review experience. You must meet the essential criteria to be considered, due to regulatory requirements. Candidates must be available to start immediately or within a maximum of 2 weeks. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jan 31, 2026
Full time
Complaints Dispute Resolution Lead Job title: Complaints Dispute Resolution Lead Area of work: Complaints, Customer Relations& Dispute Resolution Contract type: Temporary (3 months initially, extension possible) Employment type: Full-time Hourly Rate: £27.48 p/hr (via Hays) Location: Hybrid (2 days in office: Wednesday& Thursday; 3 days remote) Start date: ASAP Notice period: Maximum2 weeks - essential Overview Thisis a fast-paced and impactful opportunity for an experienced complaintsspecialist to play a pivotal role in delivering Ombudsman-compliantStage 2 complaint reviews within a major G15 housing provider. As theComplaints Dispute Resolution Lead, you will handle complex, high-volumeStage 2 investigations, ensuring all cases meet the Housing Ombudsman'sComplaint Handling Code. You'll use your expertise to assess evidence,challenge service failings, and produce well-reasoned, timelyresponses that reflect both regulatory requirements and the organisation'sresponsibilities as a registered social landlord. Thisrole requires someone who can hit the ground running, operates confidentlyunder pressure, and brings clear, demonstrable experience of Ombudsman-leveldecision-making. With independently regulated work anddeadlines tied to the end of the tax year, you will play a crucial role inhelping the organisation deliver high-quality complaint resolutions for residents. Key Responsibilities Lead the delivery of Stage 2 complaint reviews to Ombudsman-compliant standards. Investigate a high volume of complex cases, ensuring decisions are evidence-based, fair, and clearly articulated. Apply the Housing OmbudsmanComplaint Handling Code in every investigation, demonstrating a clear and proactive understanding of the requirements. Analyse landlord and resident obligations within tenancy and leasehold agreements and apply these accurately within decision-making. Manage tight deadlines and work effectively under pressure to meet regulatory expectations. Communicate professionally and empathetically with residents, managing expectations and representing the organisation with diplomacy and clarity. Work collaboratively with internal colleagues, using initiative to gather evidence and problem-solve assertively. Take responsibility for rapidly learning and applying policies, procedures and housing knowledge necessary for the role. Skills & Experience Required Essential Clear and uninterrupted Stage 2 review / Ombudsman-level experience within a registered social landlord. Strong working knowledge of the Housing Ombudsman Complaint Handling Code and its practical application. Understanding of tenancy and leasehold agreements, landlord/resident obligations, and the serviceexpectations of a large G15 provider. Proven ability to investigate independently, apply critical thinking, and produce high-quality written decisions under pressure. Excellent communication skills with the ability to demonstrate empathy, manage expectations, and advocate appropriately for residents. Desirable Experience reviewing complaints within a large-scale housing organisation (tens of thousands of homes). Knowledge of complex housing services (repairs, ASB, allocations, tenancy management, etc.) Application Process Submit an up-to-date CV demonstrating your Stage 2 / Ombudsman complaint review experience. You must meet the essential criteria to be considered, due to regulatory requirements. Candidates must be available to start immediately or within a maximum of 2 weeks. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you passionate about empowering people to be heard and respected? Ready to lead and inspire others in delivering high-quality, person-centred advocacy? At POhWER, we are passionate about making a difference in peoples lives and push boundaries to make an impact. As one of our permanent workers, you will be able to bring this to life click apply for full job details
Jan 31, 2026
Full time
Are you passionate about empowering people to be heard and respected? Ready to lead and inspire others in delivering high-quality, person-centred advocacy? At POhWER, we are passionate about making a difference in peoples lives and push boundaries to make an impact. As one of our permanent workers, you will be able to bring this to life click apply for full job details
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Onsite free car parking Electric vehicle charging points Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Working 5 out of 7 days We are looking for a Deputy General Manager to join our Independent School. To organise and supervise the unit in accordance with and to the standards required by Compass Group UK & Ireland, the contract specification and statutory Regulations. To be responsible for the overall efficient and effective management of the unit under their control providing a quality service. Responsible for the preparation, cooking and service of food to agreed standards and specification. To ensure the efficient and economic use is made of all resources, including stock, team members and company assets. More about the role: Understand and deliver all contractual terms Communicate any on site client changes to line manager. Communicate regularly with client (as agreed) Action plans are completed following client satisfaction surveys Promote the unit and act as a Compass Advocate at all time Ensure all client hospitality is delivered to the correct standard and look to up sell to increase revenue Ensure all company promotions are correctly implemented (where applicable) Ensure all products are correctly priced in line with 'Price it' or in line with client specifications Identify any additional opportunities and discuss with line manager Action plans are completed following consumers satisfaction surveys Ensure all retail areas are adequately stocked at all times Ensure all customer requirements are delivered in line with the expectation Analyse and manage effectively all in unit costs. Ensure full purchasing compliance Monitor and manage GP Ensure cost and sales records are accurately inputted and maintained All food wastage is recorded and minimised Ensure all customer requirements are communicated to all departments in advance to ensure effective planning Complete labour schedule within the labour budget Effectively minimise any agency and overtime spend Adjust labour schedule in line with sales Analyse and manage effectively all in unit costs Ensure budgets are understood and achieved Ensure all costs are managed effectively within budget Who you are: Good knowledge and experience of working with food People Management Communication Results & People balanced orientation Holding others accountable Understanding Customers Working together for the business GCSE or equivalent in English and Maths Operational experience in the conference & banqueting sector Computer literate Strong communication skills Strong organisational skills Ability to work to strict pressured deadlines Able to communicate at all levels Basic Food Hygiene certificate Leadership and team management skills for a small team of people Minimum 3 years catering experience Excellent financial acumen About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com SU House Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Jan 31, 2026
Full time
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Onsite free car parking Electric vehicle charging points Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Working 5 out of 7 days We are looking for a Deputy General Manager to join our Independent School. To organise and supervise the unit in accordance with and to the standards required by Compass Group UK & Ireland, the contract specification and statutory Regulations. To be responsible for the overall efficient and effective management of the unit under their control providing a quality service. Responsible for the preparation, cooking and service of food to agreed standards and specification. To ensure the efficient and economic use is made of all resources, including stock, team members and company assets. More about the role: Understand and deliver all contractual terms Communicate any on site client changes to line manager. Communicate regularly with client (as agreed) Action plans are completed following client satisfaction surveys Promote the unit and act as a Compass Advocate at all time Ensure all client hospitality is delivered to the correct standard and look to up sell to increase revenue Ensure all company promotions are correctly implemented (where applicable) Ensure all products are correctly priced in line with 'Price it' or in line with client specifications Identify any additional opportunities and discuss with line manager Action plans are completed following consumers satisfaction surveys Ensure all retail areas are adequately stocked at all times Ensure all customer requirements are delivered in line with the expectation Analyse and manage effectively all in unit costs. Ensure full purchasing compliance Monitor and manage GP Ensure cost and sales records are accurately inputted and maintained All food wastage is recorded and minimised Ensure all customer requirements are communicated to all departments in advance to ensure effective planning Complete labour schedule within the labour budget Effectively minimise any agency and overtime spend Adjust labour schedule in line with sales Analyse and manage effectively all in unit costs Ensure budgets are understood and achieved Ensure all costs are managed effectively within budget Who you are: Good knowledge and experience of working with food People Management Communication Results & People balanced orientation Holding others accountable Understanding Customers Working together for the business GCSE or equivalent in English and Maths Operational experience in the conference & banqueting sector Computer literate Strong communication skills Strong organisational skills Ability to work to strict pressured deadlines Able to communicate at all levels Basic Food Hygiene certificate Leadership and team management skills for a small team of people Minimum 3 years catering experience Excellent financial acumen About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com SU House Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Role: Independent Domestic Violence Advocate Based: Wandsworth Rate: £20 umb Start Date: 23rd February 2026 Duration: Temporary Hours: Full-time 35 hours per week Monday Friday 9-5 pm - Hybrid (Tuesday and Thursday home working 1 day office, 2 days community-based services Our client, a specialist charity, is looking for an Independent Domestic Abuse Advocate (IDVA) to join their Enhanced Support Outreach Team, focusing on supporting clients living in Wandsworth. The IDVA will provide high-quality, trauma-informed independent advocacy and support to survivors of domestic abuse and additionally face multiple disadvantages in accessing support service across Wandsworth. Funded by MOPAC (Mayor s Office for Policing and Crime), this post focuses on improving access to justice, safety and holistic support for individuals affected by domestic abuse, including those navigating the criminal justice system. Synopsis of duties: To provide practical and emotional support to women, applying the principles of effective casework when supporting survivors of domestic violence and other forms of violence and abuse at the highest risk and their children and to advocate for survivors to ensure their needs are met To establish the risks to and the needs of survivors of domestic violence and other forms of violence and abuse, identifying and prioritising those at the highest risk. To develop and deliver individual support and risk management plans to address the risk of harm to survivors of domestic violence and other forms of violence and abuse and their children, working directly with all key agency partners to ensure that their plans are coordinated through the MARAC. To advocate, both verbally and in writing, in a range of settings, including in civil and criminal proceedings and with criminal justice professionals To work in partnership with other agencies, including participation at the MARAC, and to contribute to the design of interventions and the design of plans which protect survivors and their children whilst maintaining an independent role on behalf of the survivors, keeping their safety central to the plans. To be an ambassador, working in partnership with other agencies to ensure an effective, coordinated community response to survivors of domestic violence and other forms of violence and abuse and their children To ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of the advocacy coordinator, or if unavailable, another manager To recognise, respect and address the needs of service-users who face barriers when seeking help to access the advocacy service, including those from different ethnic and cultural backgrounds, LGBT communities, disabled people and other hard-to-reach groups. To support the empowerment of survivors, assisting them to recognise the dynamics of domestic abuse present in their own situation, and to help them regain control of their lives. To carry out periodic and regular case reviews in liaison with the line manager, to review ongoing risk and needs, using the outcomes to inform action planning. To report any problems/difficulties/complaints to the line manager and participate in follow-up investigations as required. To maintain confidentiality and to ensure that professional boundaries are observed when working with clients, staff and external bodies and to work within Code of Conduct. Essential Requirements: Extensive experience working with women and children who have been/are victims of domestic abuse in Refuge and/or Community-based programmes. Worked with vulnerable adults and children, including those with complex needs. Keeping written/electronic records and evaluations. DBS dated within the last 12 months or on the update service Supporting Futures Consulting acts as both an employer and an agency.
Jan 31, 2026
Seasonal
Role: Independent Domestic Violence Advocate Based: Wandsworth Rate: £20 umb Start Date: 23rd February 2026 Duration: Temporary Hours: Full-time 35 hours per week Monday Friday 9-5 pm - Hybrid (Tuesday and Thursday home working 1 day office, 2 days community-based services Our client, a specialist charity, is looking for an Independent Domestic Abuse Advocate (IDVA) to join their Enhanced Support Outreach Team, focusing on supporting clients living in Wandsworth. The IDVA will provide high-quality, trauma-informed independent advocacy and support to survivors of domestic abuse and additionally face multiple disadvantages in accessing support service across Wandsworth. Funded by MOPAC (Mayor s Office for Policing and Crime), this post focuses on improving access to justice, safety and holistic support for individuals affected by domestic abuse, including those navigating the criminal justice system. Synopsis of duties: To provide practical and emotional support to women, applying the principles of effective casework when supporting survivors of domestic violence and other forms of violence and abuse at the highest risk and their children and to advocate for survivors to ensure their needs are met To establish the risks to and the needs of survivors of domestic violence and other forms of violence and abuse, identifying and prioritising those at the highest risk. To develop and deliver individual support and risk management plans to address the risk of harm to survivors of domestic violence and other forms of violence and abuse and their children, working directly with all key agency partners to ensure that their plans are coordinated through the MARAC. To advocate, both verbally and in writing, in a range of settings, including in civil and criminal proceedings and with criminal justice professionals To work in partnership with other agencies, including participation at the MARAC, and to contribute to the design of interventions and the design of plans which protect survivors and their children whilst maintaining an independent role on behalf of the survivors, keeping their safety central to the plans. To be an ambassador, working in partnership with other agencies to ensure an effective, coordinated community response to survivors of domestic violence and other forms of violence and abuse and their children To ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of the advocacy coordinator, or if unavailable, another manager To recognise, respect and address the needs of service-users who face barriers when seeking help to access the advocacy service, including those from different ethnic and cultural backgrounds, LGBT communities, disabled people and other hard-to-reach groups. To support the empowerment of survivors, assisting them to recognise the dynamics of domestic abuse present in their own situation, and to help them regain control of their lives. To carry out periodic and regular case reviews in liaison with the line manager, to review ongoing risk and needs, using the outcomes to inform action planning. To report any problems/difficulties/complaints to the line manager and participate in follow-up investigations as required. To maintain confidentiality and to ensure that professional boundaries are observed when working with clients, staff and external bodies and to work within Code of Conduct. Essential Requirements: Extensive experience working with women and children who have been/are victims of domestic abuse in Refuge and/or Community-based programmes. Worked with vulnerable adults and children, including those with complex needs. Keeping written/electronic records and evaluations. DBS dated within the last 12 months or on the update service Supporting Futures Consulting acts as both an employer and an agency.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Car or Car Allowance Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Role Overview The Executive Chef is responsible for leading culinary performance across all schools within the region, ensuring consistently high food standards, strong commercial outcomes and full compliance with School Food Standards and company frameworks. The role leads a small brigade of Regional Executive Chefs, providing hands-on culinary support to Heads of Operations (HOO's) and Primary and Secondary schools. The Executive Chef is accountable for food quality, consistency, commercial performance, people development and supporting business growth through retention and new business activity. A key focus of the role is understanding and influencing the commercial levers that drive profitability and growth, including PPM, GP% and margin performance, while delivering a market-leading, compliant and engaging food offer. Key AccountabilitiesFood Offer & Standards Own and deliver a consistent, managed food offer across the region, incorporating food safety, nutrition, sustainability, innovation, brand standards and commerciality Ensure all sites execute approved School Food Standards, SOURCE recipes, recipe cards and purchasing compliance Set and maintain exceptional food quality standards across all service points, including counters, cafés, mobile pods and food outlets Lead the Regional Executive Chef team to deliver consistent execution, prioritising daily business needs and continuous kitchen support Culinary Leadership & Support Lead, manage and develop the regional culinary team to ensure the highest standards of food delivery Operate in a highly visible, hands-on and mobile role, visiting schools regularly to engage and support kitchen teams Partner with HOO's to ensure culinary requirements are met and a consistent food offer is delivered across all schools Drive delivery of monthly PPM, GP% and margin targets Lead regular regional culinary calls and ensure all communications and actions are completed Attend and contribute to culinary forums, menu development sessions and regional leadership meetings Training, Development & Partnership Ensure clear culinary pathways and skills development plans are in place across the region Personally support training delivery where required, maintaining a hands-on approach Build strong collaborative relationships with HOO's, operators and growth teams Represent the business at key Chartwells events, client engagements and regional forums Growth & Mobilisation Provide culinary leadership to support retention and new business growth Lead food presentations and support tender submissions Deliver South/Regional Map 1 sales and retention presentations Lead and support mobilisations, ensuring readiness and strong Day 1 "Go Live" delivery Person SpecificationExperience & Capability Proven track record of hands-on culinary leadership within a large-scale, multi-site commercial foodservice environment Experience delivering sustainable, global and education-appropriate food offers across multiple service channels Demonstrated ability to lead, coach and develop teams, including matrix or indirect reports Strong commercial acumen with a clear understanding of PPM, GP%, margin and cost control drivers Confident communicator with strong presentation and influencing skills across all stakeholder levels Able to inspire and engage diverse audiences, from frontline teams to senior leaders and clients Comfortable operating at pace, managing competing priorities across multiple sites Leadership & Behaviour Strategic thinker with the ability to translate innovation and insight into operational excellence Strong advocate for Diversity, Equity & Inclusion Actively invests in personal development and stays ahead of industry and market trends Highly organised, with excellent prioritisation, delegation and change management skills Data-led decision maker with the ability to drive measurable business impact Passionate advocate for high food standards, menu consistency and team development Excellent listener and communicator, ensuring frontline teams fully understand expectations and standards Mobile and flexible, with a proactive approach to regional travel About Us Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/1301 SU Schools Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Jan 30, 2026
Full time
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Car or Car Allowance Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Role Overview The Executive Chef is responsible for leading culinary performance across all schools within the region, ensuring consistently high food standards, strong commercial outcomes and full compliance with School Food Standards and company frameworks. The role leads a small brigade of Regional Executive Chefs, providing hands-on culinary support to Heads of Operations (HOO's) and Primary and Secondary schools. The Executive Chef is accountable for food quality, consistency, commercial performance, people development and supporting business growth through retention and new business activity. A key focus of the role is understanding and influencing the commercial levers that drive profitability and growth, including PPM, GP% and margin performance, while delivering a market-leading, compliant and engaging food offer. Key AccountabilitiesFood Offer & Standards Own and deliver a consistent, managed food offer across the region, incorporating food safety, nutrition, sustainability, innovation, brand standards and commerciality Ensure all sites execute approved School Food Standards, SOURCE recipes, recipe cards and purchasing compliance Set and maintain exceptional food quality standards across all service points, including counters, cafés, mobile pods and food outlets Lead the Regional Executive Chef team to deliver consistent execution, prioritising daily business needs and continuous kitchen support Culinary Leadership & Support Lead, manage and develop the regional culinary team to ensure the highest standards of food delivery Operate in a highly visible, hands-on and mobile role, visiting schools regularly to engage and support kitchen teams Partner with HOO's to ensure culinary requirements are met and a consistent food offer is delivered across all schools Drive delivery of monthly PPM, GP% and margin targets Lead regular regional culinary calls and ensure all communications and actions are completed Attend and contribute to culinary forums, menu development sessions and regional leadership meetings Training, Development & Partnership Ensure clear culinary pathways and skills development plans are in place across the region Personally support training delivery where required, maintaining a hands-on approach Build strong collaborative relationships with HOO's, operators and growth teams Represent the business at key Chartwells events, client engagements and regional forums Growth & Mobilisation Provide culinary leadership to support retention and new business growth Lead food presentations and support tender submissions Deliver South/Regional Map 1 sales and retention presentations Lead and support mobilisations, ensuring readiness and strong Day 1 "Go Live" delivery Person SpecificationExperience & Capability Proven track record of hands-on culinary leadership within a large-scale, multi-site commercial foodservice environment Experience delivering sustainable, global and education-appropriate food offers across multiple service channels Demonstrated ability to lead, coach and develop teams, including matrix or indirect reports Strong commercial acumen with a clear understanding of PPM, GP%, margin and cost control drivers Confident communicator with strong presentation and influencing skills across all stakeholder levels Able to inspire and engage diverse audiences, from frontline teams to senior leaders and clients Comfortable operating at pace, managing competing priorities across multiple sites Leadership & Behaviour Strategic thinker with the ability to translate innovation and insight into operational excellence Strong advocate for Diversity, Equity & Inclusion Actively invests in personal development and stays ahead of industry and market trends Highly organised, with excellent prioritisation, delegation and change management skills Data-led decision maker with the ability to drive measurable business impact Passionate advocate for high food standards, menu consistency and team development Excellent listener and communicator, ensuring frontline teams fully understand expectations and standards Mobile and flexible, with a proactive approach to regional travel About Us Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/1301 SU Schools Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Job Title: Children s Rights Manager/Advocate Contract Type: Permanent Part Time Hours: 21 hours per week Salary: £17,895 (FTE £29,825) per annum Location: Bournemouth, Christchurch and Poole (BCP) (Primarily home-based, with regular travel across the area) We are seeking an experienced, proactive Children s Rights Manager to lead our advocacy and Independent Visitor (IV) services, supporting children in care, care-experienced children, and children in need. This role is a critical part of our commitment to upholding children s rights and ensuring their voices are heard in decisions that affect their lives. About Coram Coram is committed to improving the lives of the children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime. Coram is the UK s oldest children s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive. About Coram Voice Coram Voice is a leading national children s charity committed to championing the rights of children and young people. Since 1975, we ve worked to ensure that children in care, care leavers, and others who rely on state support are heard, valued, and empowered. Our vision is a society where children and young people are treated with dignity and respect, free from inequality and discrimination. We strive to ensure their voices are at the heart of decisions that impact their lives. About the role This is an exciting opportunity to join Coram Voice as our new Children s Rights Manager in the BCP area. In this pivotal role, you will lead a team of advocates and an Independent Visitor (IV) coordinator, delivering high-quality routine advocacy and Independent Visiting services for children and young people. You will be joining a child-focused organisation , making a real difference in the lives of children and young people in the BCP area by ensuring their voices are heard, their rights are upheld, and their experiences in care or need are positively supported. What you will receive Coram Voice reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of up to 28 days annual leave plus an additional 3 days paid leave between Christmas and New Year and a suite of family friendly policies, which promote employee wellbeing. We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services. Recruitment process Our Service Managers will undertake Shortlisting. Successful candidates will be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process. Returning your application We cannot accept general CVs. When completing your application form, you need to address each point of the person specification and demonstrate how you meet it . Applications must be fully completed. If you are a current Coram Voice employee you may submit a supporting statement only addressing the person specification requirements for the post. Closing Date: Monday 09th February 2026 at 5pm Interview Date: Friday 20th February 2026 General consideration for applications DBS checks: all posts are subject to an enhanced Disclosure and Barring check. Training: All successful candidates are required to complete our compulsory training programme which includes training in Advocacy (Being a Voice) Safeguarding and Diversity Conflict of interest: the independence of the service is important to Coram Voice. Prospective applicants need to raise any other potential conflicts of interest when initially contacting Coram Voice about this post. Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram. If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application. We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service. Registered Charity No. 312278.
Jan 30, 2026
Full time
Job Title: Children s Rights Manager/Advocate Contract Type: Permanent Part Time Hours: 21 hours per week Salary: £17,895 (FTE £29,825) per annum Location: Bournemouth, Christchurch and Poole (BCP) (Primarily home-based, with regular travel across the area) We are seeking an experienced, proactive Children s Rights Manager to lead our advocacy and Independent Visitor (IV) services, supporting children in care, care-experienced children, and children in need. This role is a critical part of our commitment to upholding children s rights and ensuring their voices are heard in decisions that affect their lives. About Coram Coram is committed to improving the lives of the children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime. Coram is the UK s oldest children s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive. About Coram Voice Coram Voice is a leading national children s charity committed to championing the rights of children and young people. Since 1975, we ve worked to ensure that children in care, care leavers, and others who rely on state support are heard, valued, and empowered. Our vision is a society where children and young people are treated with dignity and respect, free from inequality and discrimination. We strive to ensure their voices are at the heart of decisions that impact their lives. About the role This is an exciting opportunity to join Coram Voice as our new Children s Rights Manager in the BCP area. In this pivotal role, you will lead a team of advocates and an Independent Visitor (IV) coordinator, delivering high-quality routine advocacy and Independent Visiting services for children and young people. You will be joining a child-focused organisation , making a real difference in the lives of children and young people in the BCP area by ensuring their voices are heard, their rights are upheld, and their experiences in care or need are positively supported. What you will receive Coram Voice reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of up to 28 days annual leave plus an additional 3 days paid leave between Christmas and New Year and a suite of family friendly policies, which promote employee wellbeing. We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services. Recruitment process Our Service Managers will undertake Shortlisting. Successful candidates will be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process. Returning your application We cannot accept general CVs. When completing your application form, you need to address each point of the person specification and demonstrate how you meet it . Applications must be fully completed. If you are a current Coram Voice employee you may submit a supporting statement only addressing the person specification requirements for the post. Closing Date: Monday 09th February 2026 at 5pm Interview Date: Friday 20th February 2026 General consideration for applications DBS checks: all posts are subject to an enhanced Disclosure and Barring check. Training: All successful candidates are required to complete our compulsory training programme which includes training in Advocacy (Being a Voice) Safeguarding and Diversity Conflict of interest: the independence of the service is important to Coram Voice. Prospective applicants need to raise any other potential conflicts of interest when initially contacting Coram Voice about this post. Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram. If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application. We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service. Registered Charity No. 312278.
Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Independent Advocate to join our vibrant team in Leicestershire and Rutland. As an Independent Advocate, you will provide crucial support to vulnerable adults facing sig click apply for full job details
Jan 30, 2026
Contractor
Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Independent Advocate to join our vibrant team in Leicestershire and Rutland. As an Independent Advocate, you will provide crucial support to vulnerable adults facing sig click apply for full job details
We have an opportunity for three agency workers in the Work After First Hearing service at Cafcass - are you interested? Or can you recommend someone for £250 if placed? 2 roles based from the Reading or Oxford office - covering the Thames Valley region including Oxford, Reading and Slough and surrounding areas 1 role based from the Swindon. Pay rate: £37.75 umbrella. Office Attendance - Monthly (with weekly virtual meetings) We are an approved supplier to Cafcass, achieving this status through a competitive process and retaining it by delivering quality, timely and compliant services. Being one of Cafcass' preferred partners ensures we will always be given priority access to any Social Work vacancies they ask external agencies to support them with. The roles will involve the following: Working in the Private and/or Public Law teams, Children's Social Workers (or as we will professionally call you - Family Court Advisers) are involved in a combination of cases where either the families require the assistance to agree on the best arrangements for the welfare and safety of the child(ren) involved or the local authority has serious concerns and requests the involvement of Cafcass in the case. Children's Social Workers key responsibilities include: Conducting assessments and directly engaging with children to understand and represent their views and wishes to the court. Using expertise in robust risk assessment and mediation will be essential as you advocate for arrangements that prioritise the best interest of the children. Private Law - If in a private law case after the first court hearing there is not an agreement about children or there are concerns about the welfare of children the court may ask us to write a Section 7 report to help the judge make a safe decision and the responsibility for doing this will transfer to the WAFH team. Public Law - In public law a local authority has made an application to the court for authority to intervene in a child's life as it is believed they are at risk of significant harm. FCAs are often referred to as 'Children's Guardians' - they are the independent person who is there to promote the child's welfare and ensure the arrangements made for the child are in their best interests. BIRMINGHA Face-to-face visits Lots of hybrid working Requirements of the role: Social Work qualified Social Work England registered Significant post-qualified experience in children & families social care (not subject to DFE rules) A commitment to seeing and hearing the child or children concerned and undertaking direct work to engage with children and families and ensure they are at the centre of your report writing Ability to write focused and analytical reports Excellent time management - court deadlines are non-negotiable Court experience, confidence in the court arena Please contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £250 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.
Jan 30, 2026
Seasonal
We have an opportunity for three agency workers in the Work After First Hearing service at Cafcass - are you interested? Or can you recommend someone for £250 if placed? 2 roles based from the Reading or Oxford office - covering the Thames Valley region including Oxford, Reading and Slough and surrounding areas 1 role based from the Swindon. Pay rate: £37.75 umbrella. Office Attendance - Monthly (with weekly virtual meetings) We are an approved supplier to Cafcass, achieving this status through a competitive process and retaining it by delivering quality, timely and compliant services. Being one of Cafcass' preferred partners ensures we will always be given priority access to any Social Work vacancies they ask external agencies to support them with. The roles will involve the following: Working in the Private and/or Public Law teams, Children's Social Workers (or as we will professionally call you - Family Court Advisers) are involved in a combination of cases where either the families require the assistance to agree on the best arrangements for the welfare and safety of the child(ren) involved or the local authority has serious concerns and requests the involvement of Cafcass in the case. Children's Social Workers key responsibilities include: Conducting assessments and directly engaging with children to understand and represent their views and wishes to the court. Using expertise in robust risk assessment and mediation will be essential as you advocate for arrangements that prioritise the best interest of the children. Private Law - If in a private law case after the first court hearing there is not an agreement about children or there are concerns about the welfare of children the court may ask us to write a Section 7 report to help the judge make a safe decision and the responsibility for doing this will transfer to the WAFH team. Public Law - In public law a local authority has made an application to the court for authority to intervene in a child's life as it is believed they are at risk of significant harm. FCAs are often referred to as 'Children's Guardians' - they are the independent person who is there to promote the child's welfare and ensure the arrangements made for the child are in their best interests. BIRMINGHA Face-to-face visits Lots of hybrid working Requirements of the role: Social Work qualified Social Work England registered Significant post-qualified experience in children & families social care (not subject to DFE rules) A commitment to seeing and hearing the child or children concerned and undertaking direct work to engage with children and families and ensure they are at the centre of your report writing Ability to write focused and analytical reports Excellent time management - court deadlines are non-negotiable Court experience, confidence in the court arena Please contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £250 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.
We have an opportunity for three agency workers in the Work After First Hearing service at Cafcass - are you interested? Or can you recommend someone for £250 if placed? 2 roles based from the Reading or Oxford office - covering the Thames Valley region including Oxford, Reading and Slough and surrounding areas 1 role based from the Swindon. Pay rate: £37.75 umbrella. Office Attendance - Monthly (with weekly virtual meetings) We are an approved supplier to Cafcass, achieving this status through a competitive process and retaining it by delivering quality, timely and compliant services. Being one of Cafcass' preferred partners ensures we will always be given priority access to any Social Work vacancies they ask external agencies to support them with. The roles will involve the following: Working in the Private and/or Public Law teams, Children's Social Workers (or as we will professionally call you - Family Court Advisers) are involved in a combination of cases where either the families require the assistance to agree on the best arrangements for the welfare and safety of the child(ren) involved or the local authority has serious concerns and requests the involvement of Cafcass in the case. Children's Social Workers key responsibilities include: Conducting assessments and directly engaging with children to understand and represent their views and wishes to the court. Using expertise in robust risk assessment and mediation will be essential as you advocate for arrangements that prioritise the best interest of the children. Private Law - If in a private law case after the first court hearing there is not an agreement about children or there are concerns about the welfare of children the court may ask us to write a Section 7 report to help the judge make a safe decision and the responsibility for doing this will transfer to the WAFH team. Public Law - In public law a local authority has made an application to the court for authority to intervene in a child's life as it is believed they are at risk of significant harm. FCAs are often referred to as 'Children's Guardians' - they are the independent person who is there to promote the child's welfare and ensure the arrangements made for the child are in their best interests. BIRMINGHA Face-to-face visits Lots of hybrid working Requirements of the role: Social Work qualified Social Work England registered Significant post-qualified experience in children & families social care (not subject to DFE rules) A commitment to seeing and hearing the child or children concerned and undertaking direct work to engage with children and families and ensure they are at the centre of your report writing Ability to write focused and analytical reports Excellent time management - court deadlines are non-negotiable Court experience, confidence in the court arena Please contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £250 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.
Jan 30, 2026
Seasonal
We have an opportunity for three agency workers in the Work After First Hearing service at Cafcass - are you interested? Or can you recommend someone for £250 if placed? 2 roles based from the Reading or Oxford office - covering the Thames Valley region including Oxford, Reading and Slough and surrounding areas 1 role based from the Swindon. Pay rate: £37.75 umbrella. Office Attendance - Monthly (with weekly virtual meetings) We are an approved supplier to Cafcass, achieving this status through a competitive process and retaining it by delivering quality, timely and compliant services. Being one of Cafcass' preferred partners ensures we will always be given priority access to any Social Work vacancies they ask external agencies to support them with. The roles will involve the following: Working in the Private and/or Public Law teams, Children's Social Workers (or as we will professionally call you - Family Court Advisers) are involved in a combination of cases where either the families require the assistance to agree on the best arrangements for the welfare and safety of the child(ren) involved or the local authority has serious concerns and requests the involvement of Cafcass in the case. Children's Social Workers key responsibilities include: Conducting assessments and directly engaging with children to understand and represent their views and wishes to the court. Using expertise in robust risk assessment and mediation will be essential as you advocate for arrangements that prioritise the best interest of the children. Private Law - If in a private law case after the first court hearing there is not an agreement about children or there are concerns about the welfare of children the court may ask us to write a Section 7 report to help the judge make a safe decision and the responsibility for doing this will transfer to the WAFH team. Public Law - In public law a local authority has made an application to the court for authority to intervene in a child's life as it is believed they are at risk of significant harm. FCAs are often referred to as 'Children's Guardians' - they are the independent person who is there to promote the child's welfare and ensure the arrangements made for the child are in their best interests. BIRMINGHA Face-to-face visits Lots of hybrid working Requirements of the role: Social Work qualified Social Work England registered Significant post-qualified experience in children & families social care (not subject to DFE rules) A commitment to seeing and hearing the child or children concerned and undertaking direct work to engage with children and families and ensure they are at the centre of your report writing Ability to write focused and analytical reports Excellent time management - court deadlines are non-negotiable Court experience, confidence in the court arena Please contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £250 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.
We have an opportunity for three agency workers in the Work After First Hearing service at Cafcass - are you interested? Or can you recommend someone for £250 if placed? 2 roles based from the Reading or Oxford office - covering the Thames Valley region including Oxford, Reading and Slough and surrounding areas 1 role based from the Swindon. Pay rate: £37.75 umbrella. Office Attendance - Monthly (with weekly virtual meetings) We are an approved supplier to Cafcass, achieving this status through a competitive process and retaining it by delivering quality, timely and compliant services. Being one of Cafcass' preferred partners ensures we will always be given priority access to any Social Work vacancies they ask external agencies to support them with. The roles will involve the following: Working in the Private and/or Public Law teams, Children's Social Workers (or as we will professionally call you - Family Court Advisers) are involved in a combination of cases where either the families require the assistance to agree on the best arrangements for the welfare and safety of the child(ren) involved or the local authority has serious concerns and requests the involvement of Cafcass in the case. Children's Social Workers key responsibilities include: Conducting assessments and directly engaging with children to understand and represent their views and wishes to the court. Using expertise in robust risk assessment and mediation will be essential as you advocate for arrangements that prioritise the best interest of the children. Private Law - If in a private law case after the first court hearing there is not an agreement about children or there are concerns about the welfare of children the court may ask us to write a Section 7 report to help the judge make a safe decision and the responsibility for doing this will transfer to the WAFH team. Public Law - In public law a local authority has made an application to the court for authority to intervene in a child's life as it is believed they are at risk of significant harm. FCAs are often referred to as 'Children's Guardians' - they are the independent person who is there to promote the child's welfare and ensure the arrangements made for the child are in their best interests. BIRMINGHA Face-to-face visits Lots of hybrid working Requirements of the role: Social Work qualified Social Work England registered Significant post-qualified experience in children & families social care (not subject to DFE rules) A commitment to seeing and hearing the child or children concerned and undertaking direct work to engage with children and families and ensure they are at the centre of your report writing Ability to write focused and analytical reports Excellent time management - court deadlines are non-negotiable Court experience, confidence in the court arena Please contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £250 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.
Jan 30, 2026
Seasonal
We have an opportunity for three agency workers in the Work After First Hearing service at Cafcass - are you interested? Or can you recommend someone for £250 if placed? 2 roles based from the Reading or Oxford office - covering the Thames Valley region including Oxford, Reading and Slough and surrounding areas 1 role based from the Swindon. Pay rate: £37.75 umbrella. Office Attendance - Monthly (with weekly virtual meetings) We are an approved supplier to Cafcass, achieving this status through a competitive process and retaining it by delivering quality, timely and compliant services. Being one of Cafcass' preferred partners ensures we will always be given priority access to any Social Work vacancies they ask external agencies to support them with. The roles will involve the following: Working in the Private and/or Public Law teams, Children's Social Workers (or as we will professionally call you - Family Court Advisers) are involved in a combination of cases where either the families require the assistance to agree on the best arrangements for the welfare and safety of the child(ren) involved or the local authority has serious concerns and requests the involvement of Cafcass in the case. Children's Social Workers key responsibilities include: Conducting assessments and directly engaging with children to understand and represent their views and wishes to the court. Using expertise in robust risk assessment and mediation will be essential as you advocate for arrangements that prioritise the best interest of the children. Private Law - If in a private law case after the first court hearing there is not an agreement about children or there are concerns about the welfare of children the court may ask us to write a Section 7 report to help the judge make a safe decision and the responsibility for doing this will transfer to the WAFH team. Public Law - In public law a local authority has made an application to the court for authority to intervene in a child's life as it is believed they are at risk of significant harm. FCAs are often referred to as 'Children's Guardians' - they are the independent person who is there to promote the child's welfare and ensure the arrangements made for the child are in their best interests. BIRMINGHA Face-to-face visits Lots of hybrid working Requirements of the role: Social Work qualified Social Work England registered Significant post-qualified experience in children & families social care (not subject to DFE rules) A commitment to seeing and hearing the child or children concerned and undertaking direct work to engage with children and families and ensure they are at the centre of your report writing Ability to write focused and analytical reports Excellent time management - court deadlines are non-negotiable Court experience, confidence in the court arena Please contact Lindsey Morgan asap to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £250 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.
Job Title: Eastern European IGVA Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations in three West London boroughs (Ealing, Brent, Hounslow) Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement) Contract type: Permanent, Full-time Hours: 37.5 hours per week We are excited to share an opportunity to join Refuge as an Eastern European Independent Gender Violence Advocate (IGVA) as we enter an important new chapter of growth, supported by funding from the National Lottery Community Fund. This is a vital role which provides high quality practical and emotional support to survivors of domestic abuse and their children in the community. You will be part of a highly skilled and supportive team committed to collaborative working and continuous learning. This role offers the chance to strengthen multi-agency partnerships to enhance outreach and support for survivors, while also contributing to increasing professional understanding of the specific needs of Eastern European women and children affected by domestic abuse and violence. You will provide capacity-building in the form of advice, advocacy, support, and briefings across three London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities. It is essential for candidates to be proficient in one or more Eastern European languages. We particularly encourage applications from Romanian, Lithuanian or Polish speaking candidates. You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing date: 9:00am on 9 February 2026 Interview dates: 16 and 17 February 2026
Jan 30, 2026
Full time
Job Title: Eastern European IGVA Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations in three West London boroughs (Ealing, Brent, Hounslow) Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement) Contract type: Permanent, Full-time Hours: 37.5 hours per week We are excited to share an opportunity to join Refuge as an Eastern European Independent Gender Violence Advocate (IGVA) as we enter an important new chapter of growth, supported by funding from the National Lottery Community Fund. This is a vital role which provides high quality practical and emotional support to survivors of domestic abuse and their children in the community. You will be part of a highly skilled and supportive team committed to collaborative working and continuous learning. This role offers the chance to strengthen multi-agency partnerships to enhance outreach and support for survivors, while also contributing to increasing professional understanding of the specific needs of Eastern European women and children affected by domestic abuse and violence. You will provide capacity-building in the form of advice, advocacy, support, and briefings across three London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities. It is essential for candidates to be proficient in one or more Eastern European languages. We particularly encourage applications from Romanian, Lithuanian or Polish speaking candidates. You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing date: 9:00am on 9 February 2026 Interview dates: 16 and 17 February 2026
We are currently recruiting a Supported Living Manager to join our passionate care team in the heart of Oxfordshire. Here we provide quality person-centred care and support to individuals with learning disabilities, physical disabilities, and additional mental health support needs to live exciting and independent lives. This is an excellent development opportunity to take on further responsibility in service management. You will be working with senior managers and be responsible for maintaining an overview of the service, leading a highly motivated team and contributing to the further development of the service. You will carry out the role demonstrating a person-centred approach with a warm, confident, professional manner. Experience of staff and service management is essential. You must be a confident and accountable practitioner, with the ability to put contractual and CQC quality standards into practice. You must be able to lead a team with confidence and provide clear guidance, supervision and support to your team members. You will be able to communicate positively and professionally with the families of the people we support, their advocates and other agencies. This role offers unique and challenging opportunities bringing great job satisfaction and career development opportunities. We provide relevant training including accredited management training and health and social care diplomas through our own internal training academy. We may also support you with advanced practitioner training opportunities in relevant areas. In addition to opportunities for personal and career development we offer good conditions of service and a supportive management culture. We look forward to welcoming you to our vibrant community! Vacancy Reference Number: 83881 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK
Jan 30, 2026
Full time
We are currently recruiting a Supported Living Manager to join our passionate care team in the heart of Oxfordshire. Here we provide quality person-centred care and support to individuals with learning disabilities, physical disabilities, and additional mental health support needs to live exciting and independent lives. This is an excellent development opportunity to take on further responsibility in service management. You will be working with senior managers and be responsible for maintaining an overview of the service, leading a highly motivated team and contributing to the further development of the service. You will carry out the role demonstrating a person-centred approach with a warm, confident, professional manner. Experience of staff and service management is essential. You must be a confident and accountable practitioner, with the ability to put contractual and CQC quality standards into practice. You must be able to lead a team with confidence and provide clear guidance, supervision and support to your team members. You will be able to communicate positively and professionally with the families of the people we support, their advocates and other agencies. This role offers unique and challenging opportunities bringing great job satisfaction and career development opportunities. We provide relevant training including accredited management training and health and social care diplomas through our own internal training academy. We may also support you with advanced practitioner training opportunities in relevant areas. In addition to opportunities for personal and career development we offer good conditions of service and a supportive management culture. We look forward to welcoming you to our vibrant community! Vacancy Reference Number: 83881 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK
Permanent, Full Time (37 hours) - £36,305 per annum Permanent, Part Time (20 hours) - £19,624.20 per annum At GCH, we're more than just a housing provider - we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucester and surrounding areas We are seeking a Neighbourhood Manager to deliver a high-quality, customer-focused housing management service across General Needs, Independent Living and, where required, market rent homes. Acting as a customer advocate, you will build strong, positive relationships, take ownership of customer issues, and ensure excellent outcomes across key customer journeys. Working as part of a multi-disciplinary patch team, you will understand the needs and priorities of your neighbourhoods, collaborating with colleagues and partners to improve customer experience and tenant engagement. You will be approachable and accessible, keeping customers informed and supported throughout their tenancy. You will manage a wide range of tenancy and neighbourhood matters, including complex tenancy cases (such as mutual exchanges, successions, tenancy breaches and voids), ASB and neighbour disputes, safeguarding concerns, and enforcement or legal action where appropriate, including court attendance. You will also carry out neighbourhood inspections, welfare checks and home visits to ensure properties and estates are safe, well-maintained and compliant, identifying support needs and signposting to appropriate services to sustain tenancies. We'd like you to Hold a relevant technical housing qualification, such as a Level 3 Diploma in Housing Practice. Demonstrate proven experience in the delivery of statutory housing services. Have experience in collating, analysing, and presenting customer information, and effectively sharing insights with the patch team. Possess a thorough and up-to-date knowledge of Housing Law and its application within social housing, including experience of enforcement action. Demonstrate comprehensive knowledge ASB legislation, best practice, and its implications for tenants and housing organisations. Have a strong understanding of housing and property management, particularly in relation to tenancy, estate, and contract management. Maintain a sound understanding of health and safety law, practices, and compliance requirements as they relate to neighbourhood management. Closing Date: 11th February 2026. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Jan 30, 2026
Full time
Permanent, Full Time (37 hours) - £36,305 per annum Permanent, Part Time (20 hours) - £19,624.20 per annum At GCH, we're more than just a housing provider - we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucester and surrounding areas We are seeking a Neighbourhood Manager to deliver a high-quality, customer-focused housing management service across General Needs, Independent Living and, where required, market rent homes. Acting as a customer advocate, you will build strong, positive relationships, take ownership of customer issues, and ensure excellent outcomes across key customer journeys. Working as part of a multi-disciplinary patch team, you will understand the needs and priorities of your neighbourhoods, collaborating with colleagues and partners to improve customer experience and tenant engagement. You will be approachable and accessible, keeping customers informed and supported throughout their tenancy. You will manage a wide range of tenancy and neighbourhood matters, including complex tenancy cases (such as mutual exchanges, successions, tenancy breaches and voids), ASB and neighbour disputes, safeguarding concerns, and enforcement or legal action where appropriate, including court attendance. You will also carry out neighbourhood inspections, welfare checks and home visits to ensure properties and estates are safe, well-maintained and compliant, identifying support needs and signposting to appropriate services to sustain tenancies. We'd like you to Hold a relevant technical housing qualification, such as a Level 3 Diploma in Housing Practice. Demonstrate proven experience in the delivery of statutory housing services. Have experience in collating, analysing, and presenting customer information, and effectively sharing insights with the patch team. Possess a thorough and up-to-date knowledge of Housing Law and its application within social housing, including experience of enforcement action. Demonstrate comprehensive knowledge ASB legislation, best practice, and its implications for tenants and housing organisations. Have a strong understanding of housing and property management, particularly in relation to tenancy, estate, and contract management. Maintain a sound understanding of health and safety law, practices, and compliance requirements as they relate to neighbourhood management. Closing Date: 11th February 2026. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
RASASC Guildford - Making a difference to the lives of those affected by rape and sexual abuse Position : Independent Sexual Violence Advisor (ISVA) Hours : Full time Salary : Competitive salary dependent on and reflective of experience, qualifications and training. Starting range (for 35 hours/FTE) from £28,598 Location : Based in Guildford and covering Surrey Accountable to : ISVA Team Leader DBS check : Yes Closing on : Tuesday 24th February This is a new opportunity to join our Independent Sexual Violence Advisor (ISVA) team. We are committed to equal opportunities, and we warmly encourage applications from all sections of the community particularly applicants from diverse groups. RASASC is a registered charity which has been providing support to survivors of rape and sexual abuse of all genders (both recent and non-recent) and young people aged over 13, from across Surrey since 1992. We provide an Independent Sexual Violence Advisor (ISVA) Service. ISVAs support survivors to help them overcome the abuse they have suffered and to rebuild their lives. This service also includes supporting the survivor to seek justice through the judicial system, should the survivor wish. We also provide one-to-one counselling, group work, youth counselling, a support line, and a family support programme. Volunteers are an important part of the work we do. Volunteers staff our support line and many of our qualified counsellors work on a voluntary basis with survivors of rape and sexual abuse. ISVA ISVAs are survivor-focused advocates, who support survivors of recent and non recent rape and sexual abuse to enable them to access the services they need in the aftermath of the abuse they have experienced. An ISVA provides individual support and this will vary from client to client. This role is based at the RASASC Guildford office and will work across Surrey. The ISVA must have a full driving licence and use of a car that can be used for work purposes. You will be part of a dedicated, experienced, and friendly team. The ISVAs meet fortnightly for peer support and work collaboratively with each other to share knowledge. Each ISVA has a lead area of responsibility in addition to your caseload supporting a range of clients. You will be provided with monthly clinical supervision and attend monthly one-to-one meetings with the ISVA team leader. We welcome applications from all candidates but are particularly looking for those who can demonstrate the experience listed in the essential criteria of the person specification, and especially from those who can evidence the desirable skills and/or have an existing ISVA qualification. Job Description • To support survivors of rape and sexual abuse. • It is the responsibility of the ISVA to impartially advise the client on all options open to them, such as the Criminal Justice System, SARC, sexual health clinic and other local services. • The ISVAs are expected to balance a caseload that includes survivors progressing through the criminal justice process as well as survivors that have decided not to report, or who are no longer in the criminal justice process. • The ISVA will be based at Guildford RASASC but will be expected to travel throughout Surrey. • The ISVA is expected to carry out other duties from time to time which are broadly consistent with those in this document, as the job description cannot cover every issue which may arise within the post. Key Tasks • The ISVA will provide a survivor-focused, independent service, distinct from the role of a crisis worker or counsellor. • Undertake risk assessment and support needs analysis with survivor and develop a support plan for the survivor. • To provide advice and support across a wide range of issues, such as housing, health and education, that will help to support the survivor and ensure their ongoing safety in the aftermath of the abuse. • Manage caseload and maintain necessary case files and records including monitoring information as required under funding conditions and by RASASC. • To provide expert advice and support in relation to issues and the impact of rape and sexual abuse on this client group to other members of the ISVA team as well as the wider RASASC team. • The ISVA will be required to undertake accredited training specifically designed to support them in delivering this service. This training is currently delivered virtually but subject to change, possibly face to face in Rugby or Manchester over six modules. Each module is taught over two consecutive days to minimise the amount of time ISVAs are away. • Fulfil relevant monitoring processes as requested by the ISVA Team Leader or the Fundraising Manager. • to attend monthly one to one supervision with team leader and monthly clinical supervision Personal Specification Experience : Essential • Excellent interpersonal skills and communication skills • Excellent organisational skills and a proven ability to prioritise workload, including time management skills • Experience of working with vulnerable people • Knowledge and understanding of child and vulnerable adult protection procedures and information sharing protocols • Handling confidential information • Ability to work on your own and as part of a small team in a busy and challenging environment • Full driving licence and car that can be utilised for work purposes. Desirable • Case Management skills ability to accurately maintain records • Crisis management skills including risk management • Knowledge and commitment to multi-agency partnership working. • Experience of delivering presentation/training. • Experience of working with survivors of rape and sexual abuse and an understanding of the variety of issues affecting survivors In return, we can offer you 25 days annual leave (pro rata for part time hours, eight public holidays (pro rata for part time hours) contributory pension scheme and reimbursement of travel expenses at 45p per mile. Application We are committed to equal opportunities, and we warmly encourage applications from all sections of the community particularly applicants from diverse groups. 1st Interviews will be held on Thursday 26th February, and should you be short listed you will be invited to interview on Tuesday 10th March or Thursday 12th March at our offices in Guildford. If you are interested in joining our team or if you have any questions about the role, please do give us a call as we would love to hear from you contact Sally Hutton or Yvonne Keanne at our RASASC Guildford office for more details or please complete the application form. This recruitment will close by Tuesday 24th February How to Apply : Please download the application form from our RASASC Guildford website
Jan 30, 2026
Full time
RASASC Guildford - Making a difference to the lives of those affected by rape and sexual abuse Position : Independent Sexual Violence Advisor (ISVA) Hours : Full time Salary : Competitive salary dependent on and reflective of experience, qualifications and training. Starting range (for 35 hours/FTE) from £28,598 Location : Based in Guildford and covering Surrey Accountable to : ISVA Team Leader DBS check : Yes Closing on : Tuesday 24th February This is a new opportunity to join our Independent Sexual Violence Advisor (ISVA) team. We are committed to equal opportunities, and we warmly encourage applications from all sections of the community particularly applicants from diverse groups. RASASC is a registered charity which has been providing support to survivors of rape and sexual abuse of all genders (both recent and non-recent) and young people aged over 13, from across Surrey since 1992. We provide an Independent Sexual Violence Advisor (ISVA) Service. ISVAs support survivors to help them overcome the abuse they have suffered and to rebuild their lives. This service also includes supporting the survivor to seek justice through the judicial system, should the survivor wish. We also provide one-to-one counselling, group work, youth counselling, a support line, and a family support programme. Volunteers are an important part of the work we do. Volunteers staff our support line and many of our qualified counsellors work on a voluntary basis with survivors of rape and sexual abuse. ISVA ISVAs are survivor-focused advocates, who support survivors of recent and non recent rape and sexual abuse to enable them to access the services they need in the aftermath of the abuse they have experienced. An ISVA provides individual support and this will vary from client to client. This role is based at the RASASC Guildford office and will work across Surrey. The ISVA must have a full driving licence and use of a car that can be used for work purposes. You will be part of a dedicated, experienced, and friendly team. The ISVAs meet fortnightly for peer support and work collaboratively with each other to share knowledge. Each ISVA has a lead area of responsibility in addition to your caseload supporting a range of clients. You will be provided with monthly clinical supervision and attend monthly one-to-one meetings with the ISVA team leader. We welcome applications from all candidates but are particularly looking for those who can demonstrate the experience listed in the essential criteria of the person specification, and especially from those who can evidence the desirable skills and/or have an existing ISVA qualification. Job Description • To support survivors of rape and sexual abuse. • It is the responsibility of the ISVA to impartially advise the client on all options open to them, such as the Criminal Justice System, SARC, sexual health clinic and other local services. • The ISVAs are expected to balance a caseload that includes survivors progressing through the criminal justice process as well as survivors that have decided not to report, or who are no longer in the criminal justice process. • The ISVA will be based at Guildford RASASC but will be expected to travel throughout Surrey. • The ISVA is expected to carry out other duties from time to time which are broadly consistent with those in this document, as the job description cannot cover every issue which may arise within the post. Key Tasks • The ISVA will provide a survivor-focused, independent service, distinct from the role of a crisis worker or counsellor. • Undertake risk assessment and support needs analysis with survivor and develop a support plan for the survivor. • To provide advice and support across a wide range of issues, such as housing, health and education, that will help to support the survivor and ensure their ongoing safety in the aftermath of the abuse. • Manage caseload and maintain necessary case files and records including monitoring information as required under funding conditions and by RASASC. • To provide expert advice and support in relation to issues and the impact of rape and sexual abuse on this client group to other members of the ISVA team as well as the wider RASASC team. • The ISVA will be required to undertake accredited training specifically designed to support them in delivering this service. This training is currently delivered virtually but subject to change, possibly face to face in Rugby or Manchester over six modules. Each module is taught over two consecutive days to minimise the amount of time ISVAs are away. • Fulfil relevant monitoring processes as requested by the ISVA Team Leader or the Fundraising Manager. • to attend monthly one to one supervision with team leader and monthly clinical supervision Personal Specification Experience : Essential • Excellent interpersonal skills and communication skills • Excellent organisational skills and a proven ability to prioritise workload, including time management skills • Experience of working with vulnerable people • Knowledge and understanding of child and vulnerable adult protection procedures and information sharing protocols • Handling confidential information • Ability to work on your own and as part of a small team in a busy and challenging environment • Full driving licence and car that can be utilised for work purposes. Desirable • Case Management skills ability to accurately maintain records • Crisis management skills including risk management • Knowledge and commitment to multi-agency partnership working. • Experience of delivering presentation/training. • Experience of working with survivors of rape and sexual abuse and an understanding of the variety of issues affecting survivors In return, we can offer you 25 days annual leave (pro rata for part time hours, eight public holidays (pro rata for part time hours) contributory pension scheme and reimbursement of travel expenses at 45p per mile. Application We are committed to equal opportunities, and we warmly encourage applications from all sections of the community particularly applicants from diverse groups. 1st Interviews will be held on Thursday 26th February, and should you be short listed you will be invited to interview on Tuesday 10th March or Thursday 12th March at our offices in Guildford. If you are interested in joining our team or if you have any questions about the role, please do give us a call as we would love to hear from you contact Sally Hutton or Yvonne Keanne at our RASASC Guildford office for more details or please complete the application form. This recruitment will close by Tuesday 24th February How to Apply : Please download the application form from our RASASC Guildford website
We have an opportunity for three agency workers in the Work After First Hearing service at Cafcass - are you interested? Or can you recommend someone for £250 if placed? You can be based from Portsmouth or Bournemouth Office Attendance - for the purpose of team meetings/group supervision only Minimal office time + visits/court attendance We are an approved supplier to Cafcass, achieving this status through a competitive process and retaining it by delivering quality, timely and compliant services. Being one of Cafcass' preferred partners ensures we will always be given priority access to any Social Work vacancies they ask external agencies to support them with. The role will involve the following: Working in the Private and/or Public Law teams, Children's Social Workers (or as we will professionally call you - Family Court Advisers) are involved in a combination of cases where either the families require the assistance to agree on the best arrangements for the welfare and safety of the child(ren) involved or the local authority has serious concerns and requests the involvement of Cafcass in the case. Children's Social Workers key responsibilities include: Conducting assessments and directly engaging with children to understand and represent their views and wishes to the court. Using expertise in robust risk assessment and mediation will be essential as you advocate for arrangements that prioritise the best interest of the children. Private Law - If in a private law case after the first court hearing there is not an agreement about children or there are concerns about the welfare of children the court may ask us to write a Section 7 report to help the judge make a safe decision and the responsibility for doing this will transfer to the WAFH team. Public Law - In public law a local authority has made an application to the court for authority to intervene in a child's life as it is believed they are at risk of significant harm. FCAs are often referred to as 'Children's Guardians' - they are the independent person who is there to promote the child's welfare and ensure the arrangements made for the child are in their best interests. Face-to-face visits Lots of hybrid working Requirements of the role: Social Work qualified Social Work England registered Significant post-qualified experience in children & families social care (not subject to DFE rules) A commitment to seeing and hearing the child or children concerned and undertaking direct work to engage with children and families and ensure they are at the centre of your report writing Ability to write focused and analytical reports Excellent time management - court deadlines are non-negotiable Court experience, confidence in the court arena Please contact Lindsey Morgan ASAP to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £250 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.
Jan 30, 2026
Seasonal
We have an opportunity for three agency workers in the Work After First Hearing service at Cafcass - are you interested? Or can you recommend someone for £250 if placed? You can be based from Portsmouth or Bournemouth Office Attendance - for the purpose of team meetings/group supervision only Minimal office time + visits/court attendance We are an approved supplier to Cafcass, achieving this status through a competitive process and retaining it by delivering quality, timely and compliant services. Being one of Cafcass' preferred partners ensures we will always be given priority access to any Social Work vacancies they ask external agencies to support them with. The role will involve the following: Working in the Private and/or Public Law teams, Children's Social Workers (or as we will professionally call you - Family Court Advisers) are involved in a combination of cases where either the families require the assistance to agree on the best arrangements for the welfare and safety of the child(ren) involved or the local authority has serious concerns and requests the involvement of Cafcass in the case. Children's Social Workers key responsibilities include: Conducting assessments and directly engaging with children to understand and represent their views and wishes to the court. Using expertise in robust risk assessment and mediation will be essential as you advocate for arrangements that prioritise the best interest of the children. Private Law - If in a private law case after the first court hearing there is not an agreement about children or there are concerns about the welfare of children the court may ask us to write a Section 7 report to help the judge make a safe decision and the responsibility for doing this will transfer to the WAFH team. Public Law - In public law a local authority has made an application to the court for authority to intervene in a child's life as it is believed they are at risk of significant harm. FCAs are often referred to as 'Children's Guardians' - they are the independent person who is there to promote the child's welfare and ensure the arrangements made for the child are in their best interests. Face-to-face visits Lots of hybrid working Requirements of the role: Social Work qualified Social Work England registered Significant post-qualified experience in children & families social care (not subject to DFE rules) A commitment to seeing and hearing the child or children concerned and undertaking direct work to engage with children and families and ensure they are at the centre of your report writing Ability to write focused and analytical reports Excellent time management - court deadlines are non-negotiable Court experience, confidence in the court arena Please contact Lindsey Morgan ASAP to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £250 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.
If you are looking for a role with a values-based organisation that has the people we support at the heart of everything we do, this is the role for you. At POhWER, we are passionate about making a difference in peoples lives and push boundaries to make an impact.If you are ready to take on a role that impacts your community and thrive in a dynamic, fast-paced environment, you will be the perfect m click apply for full job details
Jan 30, 2026
Full time
If you are looking for a role with a values-based organisation that has the people we support at the heart of everything we do, this is the role for you. At POhWER, we are passionate about making a difference in peoples lives and push boundaries to make an impact.If you are ready to take on a role that impacts your community and thrive in a dynamic, fast-paced environment, you will be the perfect m click apply for full job details
Floating Support Worker This is an opportunity for someone compassionate and driven to make a real impact, supported by training and reflective practice. Location: Middlesbrough (NE) Salary: £24,781 Closing Date: 01 February, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role This role focuses on helping adults with complex needs remain securely housed and build stability through proactive, trauma informed support. You ll form strong, trusting relationships; provide practical guidance around housing, benefits, health and meaningful activities; and work flexibly with SHAP and RSAP providers to keep people engaged and moving forward. Using a strengths based approach and the principles of Acceptance and Commitment Therapy, you ll help clients increase confidence, resilience and independence while ensuring support is personalised and accessible. As Floating Support Worker at our new service in Middlesbrough , you ll collaborate closely with housing, health, substance use and community partners to deliver coordinated, high quality support, advocating for clients and challenging barriers when needed. Accuracy in record keeping, safeguarding awareness, and the ability to problem solve in fast paced community settings are essential. This role suits someone solutions driven, compassionate and confident working independently including occasionally during unsocial hours while staying grounded in dignity, inclusion and client led practice. In this role, you will: Provide trauma informed, person centred support to adults with complex needs in supported accommodation. Build trust and engage flexibly to help clients sustain tenancies and prevent repeat homelessness. Support clients with housing, health, finances, benefits and meaningful activities. Use ACT based approaches to build resilience, confidence and psychological flexibility. Work closely with SHAP/RSAP providers and multi agency partners for coordinated support. Advocate for clients and challenge barriers within local services and systems. Accompany clients to appointments and maintain accurate, timely records on In Form. Uphold safeguarding, professional boundaries and safe lone working practices. About You You ll bring the ability to engage quickly with adults facing homelessness, mental ill health or substance use, using clear communication, focused support planning, strong risk assessment skills and accurate digital record keeping to help people sustain tenancies and access the services they need. Working confidently with accommodation providers and multi agency partners, you ll adapt your approach to each person, applying trauma informed, strengths based practice with resilience, professionalism and strong safeguarding awareness. We re looking for evidence of supporting people with complex needs (including lived experience), understanding tenancy risk, practising safe lone working and demonstrating inclusive, solutions focused behaviour in community based settings. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we re united by our shared values and mission to end homelessness. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Jan 30, 2026
Full time
Floating Support Worker This is an opportunity for someone compassionate and driven to make a real impact, supported by training and reflective practice. Location: Middlesbrough (NE) Salary: £24,781 Closing Date: 01 February, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role This role focuses on helping adults with complex needs remain securely housed and build stability through proactive, trauma informed support. You ll form strong, trusting relationships; provide practical guidance around housing, benefits, health and meaningful activities; and work flexibly with SHAP and RSAP providers to keep people engaged and moving forward. Using a strengths based approach and the principles of Acceptance and Commitment Therapy, you ll help clients increase confidence, resilience and independence while ensuring support is personalised and accessible. As Floating Support Worker at our new service in Middlesbrough , you ll collaborate closely with housing, health, substance use and community partners to deliver coordinated, high quality support, advocating for clients and challenging barriers when needed. Accuracy in record keeping, safeguarding awareness, and the ability to problem solve in fast paced community settings are essential. This role suits someone solutions driven, compassionate and confident working independently including occasionally during unsocial hours while staying grounded in dignity, inclusion and client led practice. In this role, you will: Provide trauma informed, person centred support to adults with complex needs in supported accommodation. Build trust and engage flexibly to help clients sustain tenancies and prevent repeat homelessness. Support clients with housing, health, finances, benefits and meaningful activities. Use ACT based approaches to build resilience, confidence and psychological flexibility. Work closely with SHAP/RSAP providers and multi agency partners for coordinated support. Advocate for clients and challenge barriers within local services and systems. Accompany clients to appointments and maintain accurate, timely records on In Form. Uphold safeguarding, professional boundaries and safe lone working practices. About You You ll bring the ability to engage quickly with adults facing homelessness, mental ill health or substance use, using clear communication, focused support planning, strong risk assessment skills and accurate digital record keeping to help people sustain tenancies and access the services they need. Working confidently with accommodation providers and multi agency partners, you ll adapt your approach to each person, applying trauma informed, strengths based practice with resilience, professionalism and strong safeguarding awareness. We re looking for evidence of supporting people with complex needs (including lived experience), understanding tenancy risk, practising safe lone working and demonstrating inclusive, solutions focused behaviour in community based settings. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we re united by our shared values and mission to end homelessness. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We have an opportunity for three agency workers in the Work After First Hearing service at Cafcass - are you interested? Or can you recommend someone for £250 if placed? You can be based from Portsmouth or Bournemouth Office Attendance - for the purpose of team meetings/group supervision only Minimal office time + visits/court attendance We are an approved supplier to Cafcass, achieving this status through a competitive process and retaining it by delivering quality, timely and compliant services. Being one of Cafcass' preferred partners ensures we will always be given priority access to any Social Work vacancies they ask external agencies to support them with. The role will involve the following: Working in the Private and/or Public Law teams, Children's Social Workers (or as we will professionally call you - Family Court Advisers) are involved in a combination of cases where either the families require the assistance to agree on the best arrangements for the welfare and safety of the child(ren) involved or the local authority has serious concerns and requests the involvement of Cafcass in the case. Children's Social Workers key responsibilities include: Conducting assessments and directly engaging with children to understand and represent their views and wishes to the court. Using expertise in robust risk assessment and mediation will be essential as you advocate for arrangements that prioritise the best interest of the children. Private Law - If in a private law case after the first court hearing there is not an agreement about children or there are concerns about the welfare of children the court may ask us to write a Section 7 report to help the judge make a safe decision and the responsibility for doing this will transfer to the WAFH team. Public Law - In public law a local authority has made an application to the court for authority to intervene in a child's life as it is believed they are at risk of significant harm. FCAs are often referred to as 'Children's Guardians' - they are the independent person who is there to promote the child's welfare and ensure the arrangements made for the child are in their best interests. Face-to-face visits Lots of hybrid working Requirements of the role: Social Work qualified Social Work England registered Significant post-qualified experience in children & families social care (not subject to DFE rules) A commitment to seeing and hearing the child or children concerned and undertaking direct work to engage with children and families and ensure they are at the centre of your report writing Ability to write focused and analytical reports Excellent time management - court deadlines are non-negotiable Court experience, confidence in the court arena Please contact Lindsey Morgan ASAP to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £250 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.
Jan 30, 2026
Seasonal
We have an opportunity for three agency workers in the Work After First Hearing service at Cafcass - are you interested? Or can you recommend someone for £250 if placed? You can be based from Portsmouth or Bournemouth Office Attendance - for the purpose of team meetings/group supervision only Minimal office time + visits/court attendance We are an approved supplier to Cafcass, achieving this status through a competitive process and retaining it by delivering quality, timely and compliant services. Being one of Cafcass' preferred partners ensures we will always be given priority access to any Social Work vacancies they ask external agencies to support them with. The role will involve the following: Working in the Private and/or Public Law teams, Children's Social Workers (or as we will professionally call you - Family Court Advisers) are involved in a combination of cases where either the families require the assistance to agree on the best arrangements for the welfare and safety of the child(ren) involved or the local authority has serious concerns and requests the involvement of Cafcass in the case. Children's Social Workers key responsibilities include: Conducting assessments and directly engaging with children to understand and represent their views and wishes to the court. Using expertise in robust risk assessment and mediation will be essential as you advocate for arrangements that prioritise the best interest of the children. Private Law - If in a private law case after the first court hearing there is not an agreement about children or there are concerns about the welfare of children the court may ask us to write a Section 7 report to help the judge make a safe decision and the responsibility for doing this will transfer to the WAFH team. Public Law - In public law a local authority has made an application to the court for authority to intervene in a child's life as it is believed they are at risk of significant harm. FCAs are often referred to as 'Children's Guardians' - they are the independent person who is there to promote the child's welfare and ensure the arrangements made for the child are in their best interests. Face-to-face visits Lots of hybrid working Requirements of the role: Social Work qualified Social Work England registered Significant post-qualified experience in children & families social care (not subject to DFE rules) A commitment to seeing and hearing the child or children concerned and undertaking direct work to engage with children and families and ensure they are at the centre of your report writing Ability to write focused and analytical reports Excellent time management - court deadlines are non-negotiable Court experience, confidence in the court arena Please contact Lindsey Morgan ASAP to discuss in more detail. We are offering £250 joining bonus for new starters with Reed. Alternatively, we are offering £250 if you refer a friend or colleague and they are placed successfully into this or any other QSW role.
About Grapevine Wellbeing Centre Grapevine Wellbeing Centre is an independent charity supporting adults within our community to improve and maintain their own mental health. We do this through bringing people together, promoting creativity and embracing the natural environment as tools to move people forward. As the project coordinator, you will work in conjunction with the trustees to ensure the smooth and efficient running of the charity, including the daily health and safety. We re committed to building a diverse and inclusive team. We warmly welcome applications from people of colour, people living with a disability, and those with lived experience of marginalisation. If you need any adjustments to participate in the recruitment process, please let us know. About the role The majority of our charity's funding comes from the National Lottery Community Fund, and we are now looking for a project coordinator to join our team. This role is funded until March 2029. The Project Coordinator will maintain, improve, and sustain all three strands of the charity: Weekday Grapevine, Community Grapevine, and Evening and Weekend Grapevine. Key Responsibilities : The running of the Wellbeing Centre and drop-in sessions, groups/courses and community activities run through the Centre. Ensuring that all financial transactions and cash handling systems are properly and effectively recorded. The support and training of volunteers. To engage in community activities outside the Centre To apply, please email your CV and a covering letter explaining how your skills and experience make you a strong fit for this role using the person specification as your guide. Person Specifications We re looking for passionate individuals who care deeply about people, community, and equity, and who have a strong understanding of mental health. Community Engagement & Inclusion Experience designing and leading inclusive activities Commitment to involving marginalised groups Strong communication and volunteer management skills Practical & Creative Skills Confidence leading hands-on activities An understanding of health and safety requirements Skilled in monitoring, reporting and funding bids Evaluation and monitoring Excellent IT skills, including Canva, Eventbrite and Microsoft Office Ability to implement and manage systems to track and evaluate project progress Personal Qualities Passionate advocate for wellbeing Creative and self-motivated Comfortable working independently and in emotionally sensitive environments Skilled at managing group dynamics and defusing situations Clear understanding of professional boundaries Proven project coordination experience
Jan 29, 2026
Full time
About Grapevine Wellbeing Centre Grapevine Wellbeing Centre is an independent charity supporting adults within our community to improve and maintain their own mental health. We do this through bringing people together, promoting creativity and embracing the natural environment as tools to move people forward. As the project coordinator, you will work in conjunction with the trustees to ensure the smooth and efficient running of the charity, including the daily health and safety. We re committed to building a diverse and inclusive team. We warmly welcome applications from people of colour, people living with a disability, and those with lived experience of marginalisation. If you need any adjustments to participate in the recruitment process, please let us know. About the role The majority of our charity's funding comes from the National Lottery Community Fund, and we are now looking for a project coordinator to join our team. This role is funded until March 2029. The Project Coordinator will maintain, improve, and sustain all three strands of the charity: Weekday Grapevine, Community Grapevine, and Evening and Weekend Grapevine. Key Responsibilities : The running of the Wellbeing Centre and drop-in sessions, groups/courses and community activities run through the Centre. Ensuring that all financial transactions and cash handling systems are properly and effectively recorded. The support and training of volunteers. To engage in community activities outside the Centre To apply, please email your CV and a covering letter explaining how your skills and experience make you a strong fit for this role using the person specification as your guide. Person Specifications We re looking for passionate individuals who care deeply about people, community, and equity, and who have a strong understanding of mental health. Community Engagement & Inclusion Experience designing and leading inclusive activities Commitment to involving marginalised groups Strong communication and volunteer management skills Practical & Creative Skills Confidence leading hands-on activities An understanding of health and safety requirements Skilled in monitoring, reporting and funding bids Evaluation and monitoring Excellent IT skills, including Canva, Eventbrite and Microsoft Office Ability to implement and manage systems to track and evaluate project progress Personal Qualities Passionate advocate for wellbeing Creative and self-motivated Comfortable working independently and in emotionally sensitive environments Skilled at managing group dynamics and defusing situations Clear understanding of professional boundaries Proven project coordination experience
We have an exciting opportunity for an Independent Domestic Violence Advisor covering the Stoke Area to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be covering the Tamworth area but travel across Staffordshire will be required. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following our mandatory six month probationary period. Travel across the whole of Staffordshire will be required. As an IDVA you will be asked to: Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support. Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse Promoting the service and raising awareness of issues arising, minimising barriers and improving access to support You will need: Experience of providing support those affected by domestic abuse Experience of undertaking need and risk assessments and creating safety plans Experience of the MARAC and other partnership processes Experience of multi agency working Please see attached Job Description and Person Specification for further details. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Jan 29, 2026
Full time
We have an exciting opportunity for an Independent Domestic Violence Advisor covering the Stoke Area to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be covering the Tamworth area but travel across Staffordshire will be required. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following our mandatory six month probationary period. Travel across the whole of Staffordshire will be required. As an IDVA you will be asked to: Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support. Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse Promoting the service and raising awareness of issues arising, minimising barriers and improving access to support You will need: Experience of providing support those affected by domestic abuse Experience of undertaking need and risk assessments and creating safety plans Experience of the MARAC and other partnership processes Experience of multi agency working Please see attached Job Description and Person Specification for further details. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
