A leading provider of executive education is looking for a Client Relationship Manager (CRM) to deliver high-impact learning experiences for their clients. The successful candidate will be responsible for developing and maintaining strong client relationships, driving account growth, and identifying opportunities to expand business with existing clients. The role will oversee project management, programme delivery, and budget management to ensure high-quality, on-time, and on-budget solutions. This role involves national and international engagement to represent the organisation and its learning solutions to current and potential clients. Key responsibilities Grow assigned client accounts through repeat business and identifying new opportunities Build and maintain strong, trusted client relationships through a deep understanding of client needs and delivery of high-quality, relevant solutions Lead the design and customisation of Executive Education programmes, ensuring alignment with client objectives and institutional standards Apply professional project management tools and methods to ensure projects are delivered on time, within scope, and to budget Communicate project progress, risks, and outcomes clearly to stakeholders Introduce innovation in learning design, delivery formats, and digital solutions across face-to-face, virtual, and online programmes Oversee programme budgets, contracts, and resources, ensuring compliance with financial and operational requirements Monitor quality and client satisfaction, acting on feedback and supporting continuous improvement Prepare proposals, reports, and account plans to support account growth and demonstrate performance against objectives. Skills/experience Degree-level education or equivalent, with experience in executive education, professional services, learning and development, or a corporate environment Formal project management qualification desirable, with strong experience delivering client-focused solutions and managing complex projects Proven record of building and managing client relationships Experience leading teams and managing project delivery to high standards through collaboration and clear direction Demonstrated problem-solving ability and a solutions-focused approach, fostering team trust Strong interpersonal and communication skills, with the ability to influence, negotiate, and build credibility with senior stakeholders Evidence of innovation and curiosity in learning design, pedagogy, and digital tools, with a growth mindset and collaborative approach Skilled in relationship-based business development and networking; experience in complex or international sales environments advantageous High-level analytical ability and clear communication of complex ideas to diverse audiences, both in writing and presentations. A salary in the region of £51,968 - £67,558 and generous benefits package including 33 days holiday plus bank holidays is offered. How to apply Send your CV and cover letter to referencing TP 931 or call (0) for a confidential discussion. Early applications are preferred. Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to . Equality Policy - Telfer Partners is committed to upholding a professional and impartial recruitment process. Our Equal Opportunities policy ensures that all job applicants and employees are treated fairly and equally, regardless of their gender, sexual orientation, marital status, race, nationality, religion, age, disability, or union membership status.
Oct 22, 2025
Full time
A leading provider of executive education is looking for a Client Relationship Manager (CRM) to deliver high-impact learning experiences for their clients. The successful candidate will be responsible for developing and maintaining strong client relationships, driving account growth, and identifying opportunities to expand business with existing clients. The role will oversee project management, programme delivery, and budget management to ensure high-quality, on-time, and on-budget solutions. This role involves national and international engagement to represent the organisation and its learning solutions to current and potential clients. Key responsibilities Grow assigned client accounts through repeat business and identifying new opportunities Build and maintain strong, trusted client relationships through a deep understanding of client needs and delivery of high-quality, relevant solutions Lead the design and customisation of Executive Education programmes, ensuring alignment with client objectives and institutional standards Apply professional project management tools and methods to ensure projects are delivered on time, within scope, and to budget Communicate project progress, risks, and outcomes clearly to stakeholders Introduce innovation in learning design, delivery formats, and digital solutions across face-to-face, virtual, and online programmes Oversee programme budgets, contracts, and resources, ensuring compliance with financial and operational requirements Monitor quality and client satisfaction, acting on feedback and supporting continuous improvement Prepare proposals, reports, and account plans to support account growth and demonstrate performance against objectives. Skills/experience Degree-level education or equivalent, with experience in executive education, professional services, learning and development, or a corporate environment Formal project management qualification desirable, with strong experience delivering client-focused solutions and managing complex projects Proven record of building and managing client relationships Experience leading teams and managing project delivery to high standards through collaboration and clear direction Demonstrated problem-solving ability and a solutions-focused approach, fostering team trust Strong interpersonal and communication skills, with the ability to influence, negotiate, and build credibility with senior stakeholders Evidence of innovation and curiosity in learning design, pedagogy, and digital tools, with a growth mindset and collaborative approach Skilled in relationship-based business development and networking; experience in complex or international sales environments advantageous High-level analytical ability and clear communication of complex ideas to diverse audiences, both in writing and presentations. A salary in the region of £51,968 - £67,558 and generous benefits package including 33 days holiday plus bank holidays is offered. How to apply Send your CV and cover letter to referencing TP 931 or call (0) for a confidential discussion. Early applications are preferred. Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to . Equality Policy - Telfer Partners is committed to upholding a professional and impartial recruitment process. Our Equal Opportunities policy ensures that all job applicants and employees are treated fairly and equally, regardless of their gender, sexual orientation, marital status, race, nationality, religion, age, disability, or union membership status.
Join the dynamic sales team of our global education client as an Academic Sales Consultant. Reporting to the Regional Sales Manager, you will play a key role in driving market share and revenue growth for the Business and Economics portfolio across Higher Education institutions in the South West of England. You'll work closely with academic stakeholders to understand and respond to the evolving needs of educators and students, while supporting the transition from print to digital learning resources. Key responsibilities Implement the account strategy to support the adoption of digital and print learning resources within Higher Education institutions in the assigned territory Identify and prioritise relevant modules and academic programmes within target institutions Collaborate with Module Leaders, Course Directors, and Heads of Department to understand needs and recommend suitable solutions Support the transition from print-based resources to digital formats in line with institutional goals Ensure timely provision and setup of digital products in line with teaching timelines Promote the effective use of digital tools, aiming to enhance student engagement and manage print resource usage Contribute to the consistent development of accounts through relationship-building and responsive support Use sales and market data to help prioritise planning and activities across the account team Prepare clear and accurate proposals tailored to academic and module-specific requirements Participate in discussions and agreements that support the adoption of suitable resources Provide product demonstrations aligned with teaching and learning objectives Maintain up-to-date records of all activity, contacts, and opportunities using the CRM system Apply CRM insights to guide planning, prioritisation, and forecasting Provide regular updates and reports to the Regional Sales Manager and relevant stakeholders Work collaboratively with colleagues and departments to build lasting adoption of resources across institutions. Skills/experience Educated to degree level or with equivalent experience (preferred), with a focus on achieving performance objectives Demonstrated success in delivering outcomes within a target-driven or competitive environment Proactive and goal-oriented, with a strong focus on meeting client needs Excellent organisational, planning, and time-management skills Effective communicator with strong interpersonal and negotiation abilities Adaptable and flexible, working well in team environments and aligned with organisational values Skilled in consultative selling, presenting ideas, and supporting informed decision-making Comfortable learning and applying new technologies, with experience in both digital and print formats Able to deliver clear and engaging presentations tailored to varied audiences Capable of managing workload effectively during high-pressure or time-sensitive periods. As this is a field based role, the sales consultant will typically be out on campus visiting customers face to face for a minimum of 3 days per week. A competitive salary, car allowance, sales incentive plan, and excellent benefits package is offered. How to apply Send your CV and cover letter to quoting the reference TP 922. Early applications are preferred. Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to . Equality Policy - Telfer Partners is committed to upholding a professional and impartial recruitment process. Our Equal Opportunities policy ensures that all job applicants and employees are treated fairly and equally, regardless of their gender, sexual orientation, marital status, race, nationality, religion, age, disability, or union membership status.
Oct 17, 2025
Full time
Join the dynamic sales team of our global education client as an Academic Sales Consultant. Reporting to the Regional Sales Manager, you will play a key role in driving market share and revenue growth for the Business and Economics portfolio across Higher Education institutions in the South West of England. You'll work closely with academic stakeholders to understand and respond to the evolving needs of educators and students, while supporting the transition from print to digital learning resources. Key responsibilities Implement the account strategy to support the adoption of digital and print learning resources within Higher Education institutions in the assigned territory Identify and prioritise relevant modules and academic programmes within target institutions Collaborate with Module Leaders, Course Directors, and Heads of Department to understand needs and recommend suitable solutions Support the transition from print-based resources to digital formats in line with institutional goals Ensure timely provision and setup of digital products in line with teaching timelines Promote the effective use of digital tools, aiming to enhance student engagement and manage print resource usage Contribute to the consistent development of accounts through relationship-building and responsive support Use sales and market data to help prioritise planning and activities across the account team Prepare clear and accurate proposals tailored to academic and module-specific requirements Participate in discussions and agreements that support the adoption of suitable resources Provide product demonstrations aligned with teaching and learning objectives Maintain up-to-date records of all activity, contacts, and opportunities using the CRM system Apply CRM insights to guide planning, prioritisation, and forecasting Provide regular updates and reports to the Regional Sales Manager and relevant stakeholders Work collaboratively with colleagues and departments to build lasting adoption of resources across institutions. Skills/experience Educated to degree level or with equivalent experience (preferred), with a focus on achieving performance objectives Demonstrated success in delivering outcomes within a target-driven or competitive environment Proactive and goal-oriented, with a strong focus on meeting client needs Excellent organisational, planning, and time-management skills Effective communicator with strong interpersonal and negotiation abilities Adaptable and flexible, working well in team environments and aligned with organisational values Skilled in consultative selling, presenting ideas, and supporting informed decision-making Comfortable learning and applying new technologies, with experience in both digital and print formats Able to deliver clear and engaging presentations tailored to varied audiences Capable of managing workload effectively during high-pressure or time-sensitive periods. As this is a field based role, the sales consultant will typically be out on campus visiting customers face to face for a minimum of 3 days per week. A competitive salary, car allowance, sales incentive plan, and excellent benefits package is offered. How to apply Send your CV and cover letter to quoting the reference TP 922. Early applications are preferred. Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to . Equality Policy - Telfer Partners is committed to upholding a professional and impartial recruitment process. Our Equal Opportunities policy ensures that all job applicants and employees are treated fairly and equally, regardless of their gender, sexual orientation, marital status, race, nationality, religion, age, disability, or union membership status.
The Opportunity: As an Institutional Client Service Relationship Manager at Fisher Investments Europe, you will have the essential responsibility to ensure we are servicing our clients. This includes frequent interactions (through European travel for in person meetings and also by phone) with institutional investors to provide capital markets updates, identify unique service opportunities, and work with other relationship managers, teams within the Institutional Group, and our Investment Policy Committee and research team to complete client requests. Reporting to the VP of Client Service, within the first year you will become very familiar with Fisher's investment philosophy and how it is implemented across numerous strategies. The Day-to-Day: Lead portfolio reviews for clients and related partners Educate clients on Fisher investment philosophy, portfolio strategies, and market outlook Become the expert on your assigned clients and their investment goals Work with the Institutional ESG team to facilitate client co-engagement opportunities and lead ESG projects Anticipate and fulfill client requests, identify opportunities and threats for each client Identify cross-sell and addition opportunities for Sales Relationship Managers Create customised action plans for each client to further build relationships and minimise risks Your Qualifications: At least 5 years' experience managing relationships of institutional clients within the wealth/asset management industry Strong capital markets knowledge Fluency in English, additional language skills an asset Committed to maintain quality of work while sticking to self-imposed timelines Engage with a wide array of audiences by phone, email and in person and also values collaboration Desire to enhance and maintain a deep knowledge of financial markets, ESG, Fisher's investment philosophy and institutional investment strategies Enjoy travelling Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team - it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things - so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Oct 01, 2025
Full time
The Opportunity: As an Institutional Client Service Relationship Manager at Fisher Investments Europe, you will have the essential responsibility to ensure we are servicing our clients. This includes frequent interactions (through European travel for in person meetings and also by phone) with institutional investors to provide capital markets updates, identify unique service opportunities, and work with other relationship managers, teams within the Institutional Group, and our Investment Policy Committee and research team to complete client requests. Reporting to the VP of Client Service, within the first year you will become very familiar with Fisher's investment philosophy and how it is implemented across numerous strategies. The Day-to-Day: Lead portfolio reviews for clients and related partners Educate clients on Fisher investment philosophy, portfolio strategies, and market outlook Become the expert on your assigned clients and their investment goals Work with the Institutional ESG team to facilitate client co-engagement opportunities and lead ESG projects Anticipate and fulfill client requests, identify opportunities and threats for each client Identify cross-sell and addition opportunities for Sales Relationship Managers Create customised action plans for each client to further build relationships and minimise risks Your Qualifications: At least 5 years' experience managing relationships of institutional clients within the wealth/asset management industry Strong capital markets knowledge Fluency in English, additional language skills an asset Committed to maintain quality of work while sticking to self-imposed timelines Engage with a wide array of audiences by phone, email and in person and also values collaboration Desire to enhance and maintain a deep knowledge of financial markets, ESG, Fisher's investment philosophy and institutional investment strategies Enjoy travelling Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events We take great pride in our inclusive culture. We value the different perspectives and unique skills you bring to the team - it makes us all better. Success at Fisher Investments is motivated by results, a collaborative mindset and a commitment to accomplishing great things - so if you are ready to do that, we are ready for you! Apply today to be a part of a team environment where you make a difference in the lives of people by bettering the investment universe. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Commercialization Overview Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services. The Security Solutions (SSO) group leads Mastercard's efforts to develop new solutions that build trust across 4 critical domains (Cyber Security, Identity, Fraud & Decisioning Solutions, and Experience and Disputes), each focused on specific buyer profiles with distinct needs and use cases. The Product Commercialization team guides and enables effective execution of the product development and go-to-market strategies for more than 110 products across SSO. Leveraging the Mastercard-prescribed Studio process, this team specifically tailors commercialization and go to market guidance for every product initiative, ensuring appropriate delivery of all commercialization requirements in alignment with Security Solutions strategic product priorities. The Senior Specialist - Product Commercialization reports to the Vice President - Product Commercialization within the Security Solutions Organization. This role is responsible for developing and managing the commercialization strategies for all products and initiatives within one of the 4 domains. Responsibilities/Role • Develop, streamline and navigate product commercialization processes, activities and resources to bring products/solutions to market quickly and efficiently • Adherence to Commercialization process and methodology that allows for the converting of concepts, research, and ideas into viable products that obtain consumer acceptance, cross into mainstream adoption, and ultimately generate a financial return on innovation • Coordinate with Product managers and other key stakeholders to drive consistency through the Studio Process (Mastercard's product development process), supporting the product teams in managing the product lifecycle, accelerating time to customer value, and driving better business outcomes for Mastercard • Assist with the development of complex GTM plans supporting multiple development models and tailored to scale globally while considering regional nuances. • Work closely with the regional teams to execute on strategy and GTM plans aligned with priorities and revenue optimization • Collaborates with Product managers to document and align all product timelines and roadmaps across the domain • Aligns/reviews product portfolios with Global & Regional Product teams to identify synergies and overlaps between product families and market ready solutions • Drives institutionalized knowledge through consistent documentation across all processes to support knowledge management and ensure consistency and repeatability across projects • Assist with the creation and positioning of product narratives for domain • Assist in collaborating directly with the regional teams, global product teams and customers to evaluate new use cases, optimize and expand use of products and develop market-specific sales, distribution, and pricing strategies. • Support various internal and external strategic engagements with industry leaders, analysts, clients and partners alike specific to the following topics: Financial Crime Risk Management, Scams, Identity, Digital Fraud Risk. Cyber Risks, Systemic Risk (i.e. financial, operational, cyber) All about you • Experience in driving product management and commercialization • Understanding of product development and management principles and concepts. • Ability to understand and translate complex technical concepts into simple, understandable product narratives • Strong oral and written communication skills • Strong analytical and problem-solving skills with excellent attention to detail. Proficiency in Microsoft Excel is required • Strong organizational skills with the ability to multi-task across multiple complex projects concurrently in a fast-paced environment to deliver quality work against aggressive deadlines • Capable of building strong, productive working relationships with internal stakeholders across various geographical and cross-functional disciplines (development, finance, legal, etc.) • Demonstrated willingness to tackle different challenges with a sense of urgency and accountability • Strong Project Management skills Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Oct 01, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Commercialization Overview Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services. The Security Solutions (SSO) group leads Mastercard's efforts to develop new solutions that build trust across 4 critical domains (Cyber Security, Identity, Fraud & Decisioning Solutions, and Experience and Disputes), each focused on specific buyer profiles with distinct needs and use cases. The Product Commercialization team guides and enables effective execution of the product development and go-to-market strategies for more than 110 products across SSO. Leveraging the Mastercard-prescribed Studio process, this team specifically tailors commercialization and go to market guidance for every product initiative, ensuring appropriate delivery of all commercialization requirements in alignment with Security Solutions strategic product priorities. The Senior Specialist - Product Commercialization reports to the Vice President - Product Commercialization within the Security Solutions Organization. This role is responsible for developing and managing the commercialization strategies for all products and initiatives within one of the 4 domains. Responsibilities/Role • Develop, streamline and navigate product commercialization processes, activities and resources to bring products/solutions to market quickly and efficiently • Adherence to Commercialization process and methodology that allows for the converting of concepts, research, and ideas into viable products that obtain consumer acceptance, cross into mainstream adoption, and ultimately generate a financial return on innovation • Coordinate with Product managers and other key stakeholders to drive consistency through the Studio Process (Mastercard's product development process), supporting the product teams in managing the product lifecycle, accelerating time to customer value, and driving better business outcomes for Mastercard • Assist with the development of complex GTM plans supporting multiple development models and tailored to scale globally while considering regional nuances. • Work closely with the regional teams to execute on strategy and GTM plans aligned with priorities and revenue optimization • Collaborates with Product managers to document and align all product timelines and roadmaps across the domain • Aligns/reviews product portfolios with Global & Regional Product teams to identify synergies and overlaps between product families and market ready solutions • Drives institutionalized knowledge through consistent documentation across all processes to support knowledge management and ensure consistency and repeatability across projects • Assist with the creation and positioning of product narratives for domain • Assist in collaborating directly with the regional teams, global product teams and customers to evaluate new use cases, optimize and expand use of products and develop market-specific sales, distribution, and pricing strategies. • Support various internal and external strategic engagements with industry leaders, analysts, clients and partners alike specific to the following topics: Financial Crime Risk Management, Scams, Identity, Digital Fraud Risk. Cyber Risks, Systemic Risk (i.e. financial, operational, cyber) All about you • Experience in driving product management and commercialization • Understanding of product development and management principles and concepts. • Ability to understand and translate complex technical concepts into simple, understandable product narratives • Strong oral and written communication skills • Strong analytical and problem-solving skills with excellent attention to detail. Proficiency in Microsoft Excel is required • Strong organizational skills with the ability to multi-task across multiple complex projects concurrently in a fast-paced environment to deliver quality work against aggressive deadlines • Capable of building strong, productive working relationships with internal stakeholders across various geographical and cross-functional disciplines (development, finance, legal, etc.) • Demonstrated willingness to tackle different challenges with a sense of urgency and accountability • Strong Project Management skills Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
