144 jobs found

Are you a Claims Handler with good knowledge, understanding and experience of Casualty EL/PL Claims? Do you thrive in a collaborative environment? If so, we have a fantastic new opportunity to join the growing team of a key insurer client in Manchester City Centre. We are delighted to be able to bring to market this exclusive opportunity for a Casualty Claims Handler to join one of the most exciting insurers in the market, a Norwegian business based in Spinningfields. The Opportunity: A truly hands-on role, you will be empowered early on to make decisions, expand your knowledge and understanding in your field and contribute to continued growth and success. You will relish working in a challenging, exciting and encouraging environment working closely with experienced and well-respected Underwriters, Risk Engineers and Analysts who will support you along the way. We are looking for candidates who: Have a good grounding in Claims Handling across EL/PL Casualty. Have the desire and ambition to truly progress their career to CII qualification Possess strong oral and written communication, time management and presentation skills Are culturally aligned to the company values of being Credible, Open, Bold and Committed Are motivated team players, embracing our client's "One Team" approach with professionalism and excellent interpersonal skills. In return, you will be working for a company with a fantastic "One Team" culture where colleagues live the company DNA and are truly valued. You will also receive a comprehensive benefits package including: Excellent pension Annual performance-based bonus Private medical insurance to include cashback scheme Hybrid working opportunities after probation 25 days' holiday plus your birthday off Paid wellbeing days Enhanced family-friendly policies Career development opportunities to include qualification support and internal training programmes Employee assistance programme access Group life insurance Cycle to work scheme Season ticket loan Perks scheme for discounts on popular brands The company is an equal opportunities employer and is committed to treating all people fairly and with dignity irrespective of their age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. They are an inclusive workplace that celebrates diversity of people and perspectives, valuing the unique contribution of every colleague. The organisation aims to recruit, develop and retain diverse teams with the right mix of talent, skill and potential; selection for roles will be based on individual merit alone. For further information please apply with your CV today or contact one of our specialist consultants, quoting job reference NJR14799

Business Unit: Chief Operating Office Career Direction : Digitising Our Future Role Focus: Digital Innovation Peer Group : Management and Senior Specialists (A) Salary range: £49,600 to £62,000 per annum DOE Location: UK Hybrid with occasional travel to a UK Virgin Money Hub when required Contract type : Permanent - Full time Our Team We're on the lookout for an enthusiastic and skilled Robotics (Intelligent Automation) Senior Technical Specialist to join our Automation team within Data and Functions Technology Delivery. We're a dedicated group with a singular focus: delivering cutting-edge technology to empower our colleagues to deliver top-notch customer service at lightning speed. The Automation team closely work with various Operations teams to provide them with the technology systems that support our customers and colleagues. We have developed several Robotic Process Automations leveraging Blue Prism over the years for Account Opening, Account Closures, Cash ISA Transfer, Mortgage Broker Offer Generation and a number of other automations across Mortgages, Business Banking, Bereavements, Retail Banking and more. We are looking to not only continue to enhance those propositions but have ambitions to improve our customer and colleague experiences by growing our Robotics capability where appropriate. In addition, we have a migration program underway to migrate all our Blue Prism automations to Microsoft Power Automate Desktop. This role will be developing and delivering automations within the Robotics Engineering capability using Power Automate Desktop. You will build Power Automate Desktop Solutions ensuring our systems are scalable, secure and efficient and supporting the ongoing changes for the existing robots and also building new automations as necessary. What you'll be doing Responsible for assisting with process improvement identification, process mapping and the implementation of automated RPA based solutions. Accountable for ensuring the business and technical architecture of the delivered solution matches technical and functional requirements. Responsible for build and test of Power Automate Desktop solution including complex flows interacting with legacy systems like Siebel, Mainframe etc. Good knowledge on API based integrations/calls from Power Automate Cloud and Desktop and able to build flows at ease. Allocate work to assigned technical analysts within the team - ensuring work is appropriately matched to the team's capabilities. Provide technical expertise and ownership in the diagnosis and resolution of issues, including the determination and provision of workaround solution or escalation, as appropriate. Works closely with Project managers to size work and manage scope, risks, and issues. Acts as coach and mentor to junior members of the technical team. Maintain a detailed understanding of 'best practice' initiatives within the specialist area of activity or IT in general and an awareness of Global developments / practices. Contribute technical leadership on design patterns and architectural decisions. We need you to have Experience in technical analysis of RPA Solutions (preferably with Microsoft Power Automate Desktop), capable of becoming Certified in RPA solutions. Experience in project delivery using iterative software development lifecycles over multiple releases. Motivated, takes accountability, inspires confidence. Effective team player, with strong communication skills. It's a bonus if you have but not essential Experience working in Agile development environments. Ability to problem solve and dive deep to address issues. Financial Services industry experience. The extras you'll get: 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

This is a great opportunity for an experienced London market Underwriting Assistant or Underwriting Operations analyst with team mentoring or leading experience to join an exciting organisation. You will work with a variety of London Market MGA's, Coverholders and Brokers offering them a bespoke service to support their operational and administrative needs. You will act as a key point of contact for post-bind queries, assist with technical queries and work closely with a number of external stakeholders. Internally you will support, mentor and lead a small team of Underwriting operations coordinators and act as the liaison between them and the senior management. So the successful individual must have team leading or mentoring experience as well as London market knowledge.

IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client? If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.

We are looking for a Broking Systems Analyst who can be based anywhere in the UK, working either in an office or on a hybrid basis. In this role, you will support the smooth running of a key broking platform by resolving user issues, managing helpdesk queries, monitoring performance, and enhancing operational processes. You will work closely with broking, IT, finance, claims, and compliance teams to ensure users have the support they need to work efficiently and confidently.You will also help maintain data accuracy, contribute to training and onboarding, create and update process documentation, and identify opportunities to improve platform usability and workflow efficiency.To excel in this role, you will be confident using Acturis and comfortable with Microsoft Office, including Excel, Outlook, and Word. You will have strong attention to detail, the ability to analyse data, and experience in a helpdesk or operational support environment. Knowledge of insurance products or broking operations is beneficial. You will bring an analytical mindset, strong problem-solving skills, clear communication, and a proactive, collaborative approach. You will be adaptable, enjoy working with multiple stakeholders, and be committed to supporting colleagues in delivering excellent outcomes.

Bordereaux Analyst Specializing in bordereaux / BDX, you will manage the detailed, periodic reports (bordereaux) that outline risks, premiums, and claims for delegated authority or reinsurance business. They ensure accuracy, handle data mapping and validation, reconcile payments, mainly using Excel, to process data between coverholders and carriers. Key Responsibilities of a Bordereaux Analyst: Data Processing: Review, clean, map, and upload premium and claims bordereaux into internal databases. Reconciliation: Reconcile bordereaux data against payments to ensure financial accuracy. Quality Control: Identify and escalate inconsistencies, errors, or missing data in reports. System Management: Manage, update, and maintain records within binder management systems. Communication: Coordinate with internal stakeholders and external coverholders regarding submission, queries, and corrections. Skills and Requirements: Technical Proficiency: Strong Excel skills (vlookups, pivot tables) are crucial. Industry Knowledge: Understanding of the MGA / Insurance market, particularly delegated authority, reinsurance, or binder management. Attention to Detail: High accuracy in handling large datasets. Experience: Previous experience in a similar role is usually required, with full training on offer and a sold career path outlined.

About the role My client is seeking an experienced Underwriting Performance Manager to support the Underwriting Portfolio Director in leading a portfolio within the Underwriting Management function of a Lloyd's managing agency environment. This is a high-impact leadership role responsible for performance oversight across a subset of managed Lloyd's syndicates, driving business planning, and developing a high-performing team of analysts and assistants. What you'll do Drive performance oversight for a portfolio of Lloyd's syndicates-monitor results vs. plan, diagnose deviations, and implement corrective actions. Lead the business planning cycle end-to-end, coordinating submissions with syndicate stakeholders, internal functions, and Lloyd's to ensure accuracy, timeliness, and validation. Act as the key interface between the managing agency, managed clients, and Lloyd's on planning, strategy, and underwriting performance. Provide strategic portfolio insights that influence planning and decision-making at senior levels. Enhance MI and reporting-partner with MI & Analytics to evolve underwriting reporting, dashboards, and performance packs. Oversee regulatory deliverables-ensure accurate, relevant data for underwriting-related Lloyd's returns within deadlines. Represent underwriting at relevant boards and committees; brief the Underwriting Portfolio Director and CUO as required. Act as SME on underwriting performance for business projects and cross-functional initiatives. Lead and develop the team-coach analysts/assistants, build capability, and drive a culture of high standards and continuous improvement. Support new syndicate onboarding with a focus on underwriting strategy, performance, and planning. Step in for the Underwriting Portfolio Director when required and manage key Lloyd's and client relationships. What you'll bring 5+ years' experience in (re)insurance-ideally within underwriting, actuarial, finance, operations, or related disciplines. Strong understanding of Lloyd's-how syndicates operate within the market and managing agency framework. Highly numerate & precise-able to produce accurate work to tight deadlines with strong attention to detail. Confident communicator-credible with senior stakeholders, comfortable presenting to management, clients, and regulators. Organised & proactive-able to prioritise, manage competing deadlines, and progress issues independently while knowing when to escalate. Collaborative relationship-builder with strong commercial awareness and the ability to see the bigger picture. Tech-fluent-advanced Excel skills with the aptitude to learn new systems quickly. Qualifications: ACII (or equivalent) preferred.

Guidewire Delivery Director, Integration , ClaimCenter, BillingCenter, PolicyCenter, The Guidewire Delivery Director position requires an experienced professional with an established track record in the Insurance sector, including the directing of complex programme portfolios. The focus will be on complex multi-year programmes implementing Guidewire Core platforms, with a preference for expertise in Guidewire Cloud versions. You will leverage your extensive knowledge of core Guidewire applications, such as ClaimCenter, PolicyCenter, and BillingCenter, to lead and manage essential projects within the insurance sector. What Your Day Will Look Like Program Leadership: Oversee end-to-end delivery of Guidewire products like PolicyCenter, BillingCenter, and ClaimCenter. Client Engagement: Act as the primary point of contact for clients, ensuring alignment between business goals and technical solutions. Team Management: Lead cross-functional teams including developers, analysts, and project managers across multiple geographies. Strategic Planning: Translate client needs into actionable delivery plans, ensuring on-time and on-budget execution. This Role Is For You If Deep understanding of the insurance industry, especially P&C. Proven experience with Guidewire platforms and integrations. Strong leadership, communication, and stakeholder management skills. Demonstrates proven expertise and success in managing projects related to and/or leveraging one or more of the following areas related to systems configurations within the Insurance industry: Ability to develop and implement Application Maintenance and Support solutions for Insurance Industry clients using the Guidewire application. Ability to act as a trusted advisor to build and maintain strong client relationships and improve customer relations through effective communication and commitment management. Demonstrable ability to manage large client, vendor, and offshore teams, ensuring alignment with project goals and timelines. Implementation of Agile SCRUM & SAFe methodologies to enhance project delivery across all phases. Guidewire Delivery Director, Integration, ClaimCenter, BillingCenter, PolicyCenter, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

We are partnering with a rapidly growing insurance company, which is one of the largest and most experienced in their niche market with offices across Europe, Asia, North America and Australia. This role has been created due to recent growth and is a business that truly values the Treasury Function and you will be supporting the strategic direction of the business while maintaining day-to-day operations.They are seeking a highly motivated individual to join the Treasury team to carry out global treasury operations processes and support strategic projects. This role will report to the Treasury Manager in overseeing activities related to the cash management and banking-related services for the Group Companies.This includes responsibility for managing cash positions and ensuring the availability of adequate funds to meet plans and obligations, while ensuring accurate and timely transmission of cash payments and receipts.Key Responsibilities Execute domestic and cross-border payments in line with approved processes, internal controls, and delegated authorities. Process multicurrency bank transactions accurately and on time, ensuring compliance with local regulatory and banking requirements. Maintain bank account signatory lists and support bank account administration activities. Support daily cash positioning across group entities, including monitoring balances and movements across bank accounts and currencies. Assist in the preparation of short-term cash forecasts to support liquidity planning and operational funding requirements. Escalate potential cash shortfalls or timing issues to senior treasury team members in a timely manner. Prepare monthly bank reconciliations and investigate reconciling items, working with internal stakeholders to resolve discrepancies. Adhere to treasury policies, procedures, and internal control requirements in day-to-day activities. Support updates to treasury process documentation and control evidence as required. Assist with the preparation of regular treasury management information, including cash, liquidity, and banking metrics. Support month-end and audit processes by providing required treasury data, reconciliations, and supporting documentation. Liaise with internal finance, tax, and operational teams to ensure smooth execution of treasury activities. Support the execution and settlement of foreign exchange transactions in accordance with approved processes and instructions Maintain accurate records of FX trades and settlements for reporting and audit purposes. Support with the end-to-end Company Credit Card process, including administration of existing and new cards under the guidance of senior team members. Support treasury-related projects and transformation initiatives under the guidance of senior team members. Undertake ad-hoc treasury analysis and tasks as required to support the wider finance function. Maintain high standards of accuracy, documentation, and timeliness across all treasury activities.Qualifications and Experience Previous Treasury experience High level of attention to detail, with the ability to deliver accurate, high-quality work within agreed deadlines. Well-organised and able to prioritise tasks effectively in an environment with competing deadlines and changing priorities. Proactive and adaptable, with the ability to operate effectively in a fast-paced and evolving treasury or finance function. Comfortable working across multiple stakeholders, functions, and time zones, demonstrating professionalism and responsiveness. Strong written and verbal communication skills, with the ability to convey information in a clear, concise, and practical manner. Collaborative team player who builds and maintains effective working relationships across the organisation. Willingness to learn, develop, and take on increasing responsibility over time, with an openness to feedback and continuous improvement. Demonstrates a constructive mindset, with the confidence to question processes and suggest improvements in a professional and considered manner. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Guidewire Technical Lead- Senior Manager, Claimcenter, BillingCenter, PolicyCenter About the Role We are seeking an experienced Guidewire Technical Lead to drive the successful implementation, configuration, and optimisation of Guidewire solutions across our organisation. In this pivotal role, you'll bring deep expertise across core Guidewire modules-PolicyCenter, ClaimCenter, and BillingCenter-and lead both the technical design and delivery of scalable, high-quality insurance applications. Extensive hands-on experience with Guidewire implementations across PolicyCenter, ClaimCenter, and/or BillingCenter. Strong understanding of insurance industry processes and terminology. Proven ability to translate business requirements into effective technical solutions. Exceptional communication and stakeholder management skills. Experience working with both Agile and Waterfall methodologies. Strong analytical and problem-solving abilities, with keen attention to detail. Experience leading and mentoring teams of technical analysts or developers. Background in business process reengineering or change management. Adaptability and a proactive mindset in fast-paced delivery environments. This opening can be based from a range of locations - please contact for more info. Guidewire Technical Lead- Senior Manager, Claimcenter, BillingCenter, PolicyCenter McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us at Barclays as a Specialist Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

We are looking for passionate Customer Service Advisors to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you'll handle inbound calls from customers-everything from simple purchase queries to more complex questions about interest rates. You'll guide customers towards our digital self-service options and play a key role in resolving complaints, making sure every customer feels valued. We're proud to offer an energetic, supportive environment where you'll be empowered to shape your future. Through our Career Pathways programme, you'll have clear opportunities to progress-whether that's moving from Credit Cards into a Fraud Specialist role, building new skills or taking the next step in your career. We'll support your journey every step of the way. In our fast-paced call centre, your ability to adapt quickly while delivering exceptional service will help you thrive. We need you to have: Customer service experience - call centre is great, but retail, hospitality or any customer-facing role works too. Strong communication and listening skills, with empathy and resilience to handle complex queries. Confidence using tech - from Microsoft Office to multiple systems at once in a fast-paced environment Office attendance: You'll be office-based during your probation period. Following this, you'll move to hybrid working, attending the office 2 days per week. Our hybrid model gives you a great work-life balance. You'll have focused time working from home, along with valuable time in the office for the moments that matter - like team catch ups, planning sessions and collaborating with colleagues. What's in it for you? You will get a salary of £26,500 plus brilliant benefits to help you feel supported - like a 12% pension, private medical insurance with 24/7 virtual GP access, and a performance-related bonus. Plus, a generous holiday allowance (with the option to buy more), family-friendly policies, and plenty of learning opportunities to grow your career. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Our client is seeking an operationally focused Business MI & Insight Analyst to join their Group Data, MI & Analytics function, aligned closely with the UK Retail Office. This role plays a key part in delivering meaningful insight across broking performance, operational efficiency, customer outcomes, and customer experience, supporting performance improvement, Consumer Duty obligations, and ongoing change initiatives.Role Context Key Responsibilities Deliver timely analysis on broking performance, productivity, handling activity, and service quality. Identify operational risks, bottlenecks, and opportunities for improvement. Produce actionable insight on capacity, throughput, and quality across operational teams. Deliver Customer Outcomes and Consumer Duty MI, highlighting trends and required actions. Produce and maintain dashboards that meet operational needs and data governance standards. Extract, transform, and analyse data using SQL, aligned to group data models. Support measurement of change initiatives and track benefit realisation. Communicate insights clearly to operational teams and senior stakeholders, translating analysis into practical actions. Essential: Experience within insurance operations, broking, or customer service environments. Strong SQL capability and experience working with structured data sets. Working knowledge of Acturis or similar broking platforms. Experience building and interpreting Power BI dashboards. Ability to translate data into actionable operational insight. Desirable: Experience with cloud-based data platforms such as Microsoft Fabric. Python experience for data analysis or automation. Exposure to Lean, process improvement, or operational excellence methodologies.Personal Attributes Strong analytical mindset with the ability to identify trends and risks. Practical problem-solver who can recommend clear solutions. Confident communicator, able to influence operational and senior stakeholders. Customer-focused, ensuring insight drives better outcomes. High attention to detail and commitment to data accuracy. Please contact a member of the LNJ team for further information regarding this role.

Our City Banking client is seeking a Finance Officer / Finance Analyst to join their friendly and busy core Financial Control & Accounting team. The team has responsibility for thr banks financial control, accounting integrity, regulatory reporting, and liquidity oversight. The position plays a critical role in safeguarding the Branch's financial accuracy, regulatory compliance, and operational resilience. The role will require you onsite 5 days per week in the City of London Head office. The hired candidate will be fully trained into this opportunity and must have a finance into banking background. Key Responsibilities Ensure all accounting, budgeting, tax, and financial transactions comply with legal, regulatory, and internal procedures. Manage branch inventories, fixed assets, depreciation records, and administrative expenses. Prepare and submit accurate financial, liquidity, tax (VAT & Corporation Tax), and regulatory reports on time. Monitor daily account balances, trial balances, accruals, journals, and suspense accounts, ensuring issues are resolved promptly. Perform reconciliations (Nostro/Vostro), system downloads, and daily liquidity reporting. Oversee payments (invoices, petty cash), banking stationery supply, and other periodic financial reports. Liaise with authorities, auditors, Head Office departments, and represent the Branch when required. Handle audit reports, alternative distribution channel transactions, and correspondence archiving. Governance & Control Maintain strong internal controls, proactively identify risks, and address audit and control findings. Ensure compliance with bank regulations, group policies, and senior management directives. Support effective communication and information flow across the Group. Additional Expectations Prepare and evaluate reports within the area of responsibility. Continuously develop banking and industry knowledge. Provide feedback and guidance to reporting staff (if applicable). Carry out any other duties assigned by senior management or Head Office. Key requirements: University degree is essential Maximum total professional experience of 7 years after graduating At least 1 year of experience within a bank, broker, financial institution, or insurance company Overall experience across all roles will not exceed 7 years, minimum is 2 years please. Basic salary requirements must sit between £35,000 - £42,000 + package You will have the full right to work in the UK without sponsorship however we cant hire individuals who spouse is sponsored either unfortunately. Working arrangement: Full-time, office-based role Working hours: 9:00-17:00 Five days per week in the office - No remote or hybrid working option is available If you're exploring opportunities like this or scaling your own team, simply google "Market Talent" to see how we support high-growth organisations and candidates across the UK.

Senior Pricing Analyst (Motor) - Hybrid (London) Join a leading personal lines insurance provider as a Senior Pricing Analyst. In this role, you'll support key portfolios and accounts, providing pricing analysis and strategic recommendations to drive profitable growth. Key Responsibilities: Conduct pricing reviews and make recommendations for key accounts. Collaborate with Underwriting, Test teams, and IT developers. Produce and report on pricing-related management information. Support the development and implementation of pricing structures. Required Skills: Strong knowledge of Excel and SAS (Radar, R/Python a plus). Excellent numerical and analytical skills. Understanding of pricing and underwriting principles. Why Apply? Great opportunity to advance your pricing career with a reputable insurance provider. Hybrid role with weekly London office visits. Apply today!

Regulatory Reporting Analyst Banking London Your new company Working for an international bank in their London City office, you will join an established finance function in a varied role with wide exposure to different aspects of the finance function. They are well established in the market and offer their employees a great working experience with opportunities for progression and a comfortable working environment. Your new role Prepare and submit regulatory reports to bodies such as the PRA, FCA, and the Bank of England. Ensure accuracy and completeness of data used in regulatory returns. Perform daily, monthly, and quarterly regulatory reporting tasks (e.g., COREP, FINREP, PRA returns). Monitor changes in regulatory requirements and support implementation of new standards. Reconcile regulatory data with finance, risk, and operations systems to identify discrepancies. Support internal audits and regulatory reviews by providing required documentation and explanations. Work with Finance, Risk, Treasury, and IT teams to resolve data or reporting issues. Maintain and update internal reporting process documentation. Assist with system and process improvements to enhance reporting efficiency and accuracy. Provide ad hoc analysis to senior stakeholders on capital, liquidity, and risk metrics. What you'll need to succeed Part-qualified/Finalist (ACCA, CIMA, or equivalent), with strong progress toward full qualification. Solid understanding of core accounting principles and financial statements. Exposure to regulatory reporting (e.g., COREP, FINREP, PRA returns) or strong willingness to learn. Strong analytical skills, with the ability to interpret complex data and identify inconsistencies. High attention to detail, ensuring accuracy in all reporting and reconciliation tasks. Good Excel skills, including use of formulas, pivot tables, and data manipulation. What you'll get in return Competitive salary Annual performance bonus based on individual and team outcomes. Study Support Comprehensive benefits package, including pension contributions, medical insurance, and life assurance. Hybrid working model with flexibility around office and home working arrangements. What you need to do now If you're interested in this role, or know someone who would be, please click 'apply now' to forward an up-to-date copy of your CV. #

Recruiting for an Underwriting Operations Manager (12 months FTC) on behalf of a highly regarded Lloyd's Syndicate. The successful candidate will oversee the day-to-day management of the analysts within the Underwriting Management team and be responsible for delivering progress for each of the pillars within the team: Performance Management, Governance & Controls and Insights & Analytics. Key Responsibilities Overseeing production of all internal and external reporting, ensuring that all regulatory returns are completed in a timely and accurate manner. Ensuring that all policy documentation and underwriting controls remain relevant and effective, reacting to changing regulations and emerging threats to ensure compliance. Ownership of the Year End Audit and proactively engaging with auditors to resolve outstanding queries. Managing analysts within the Underwriting Management team. Driving continuous improvements to processes, and supporting wider projects to enhance Underwriting capabilities and reporting. Key Requirements 5+ years of relevant Lloyd's Market experience. Line management experience. Experience with Power BI or similar visualisation tools and familiarity with SQL. Excellent communication skills with the ability to build rapport and engage with a range of stakeholders. Advanced Excel skills. Strong organisational and time management skills with the ability to manage multiple projects and work-streams simultaneously. We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information