6 jobs found

User Researcher Digital Services and AI Full Time; Hybrid (time split between Woking, Surrey office and home) £40,000 £45,000 per annum Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple to help organisations deliver digital services that are intuitive, accessible and built for real-world impact. Our client is committed to providing equal employment opportunities for all. Company Benefits: Hybrid Working Paid Sick Leave Enhanced Maternity and Paternity Leave 25 days leave raising to 30 with tenure Free breakfast, fruit and snacks Excellent office environment (with pool and table tennis!) Open and fun culture with awesome company social events Rail discount cards Workplace Pension Scheme Mental Health and Wellbeing Support Employee Growth Plans Career and Development Training Purpose of the Role As a User Researcher you will play a key role in helping organisations design and deliver effective digital services by understanding the needs, behaviours and challenges of the people who use them. Working as part of a multidisciplinary delivery team, you will lead user research activities with stakeholders, staff and end users to uncover insights that inform the design and improvement of digital services, platforms and operational processes. Your research will support the creation of human-centred digital experiences that work for both customers and the team who deliver the services, ensuring solutions are intuitive, accessible and aligned with real user needs. As organisations increasingly adopt AI, automation and modern digital technologies, you will help ensure these innovations are introduced responsibly, maintaining a strong focus on usability, accessibility and trust while identifying opportunities to improve both user experience and operational efficiency. Job Specification: Plan, design and conduct user research to understand user needs, behaviours and stakeholder requirements, ensuring digital services are designed around real user insights. Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design. Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings. Conduct research across both customer-facing and internal operational services, identifying barriers, inefficiencies and opportunities to improve service delivery. Analyse research findings and present clear, evidence-based insights and recommendations to internal teams and project stakeholders. Identify opportunities where digital platforms, AI and automation could responsibly improve service delivery, operational efficiency and user experience. Work collaboratively within multidisciplinary teams including designers, developers, analysts and delivery managers to design connected digital services that work for both users and the organisations delivering them. Continuously improve how our client delivers research by exploring new methods, tools and technologies, including AI-supported research approaches, that enhance the efficiency and impact of research. Minimum Required Experience (including personal qualities): Excellent attention to detail and exceptional written and verbal skills with proven ability to clearly present user research insights to stakeholders. 3+ years experience working in user research or user-centred design teams within digital service environments. Experience working in multidisciplinary digital teams within a consultancy or professional services environment. Experience planning and conducting end to end qualitative and quantitative user research, including interviews, usability testing and user requirements gathering. Ability to translate research insights into clear service improvements, identifying opportunities where digital platforms, AI and automation can enhance user experience and operational efficiency. Proficient in leveraging AI, automation, and modern productivity tools to streamline research processes, reduce manual effort, and enhance the quality and impact of generated insights. Experienced in research and analytics platforms (UX Tweak, Google Analytics, GTM, SmartSurvey) and collaboration tools like Asana. Nice To Haves: Experience working on UK public sector digital services. Familiarity with the GDS Service Standard or Government Service Manual. Experience researching internal operational services as well as public-facing services. Awareness of accessibility and inclusive design principles, including WCAG. Minimum Required Qualifications Degree in Human Computer Interaction, Psychology, Social Research, Design, or a related discipline or equivalent practical experience in user research or user-centred design.

SC Cleared Interaction Designer Initial 4 month contract Full time role with 1-2 days p/w in London £475-£500 per day Outside IR35 Late April, early May start iO Associates are working with a UCD and Digital Transformation consultancy to bring on board an SC Cleared Interaction Designer for a 4 month initial contract. Delivering into a Central Government department on a gov.uk service upgrade. Essentials: Experience following and promoting GDS standards Active SC Clearance - must have been active within the last 12 months

UCD Service Designer - Central Government Location: Remote (Occasional travel to Telford) Clearance: BPSS Contract: 6-month rolling IR35: Inside IR35 Experience: Must have Central Government experience Overview We are seeking an experienced UCD Service Designer to support a major Central Government digital transformation programme. This role focuses exclusively on user-centred service design , not Service Management or ITIL. You will work within a multidisciplinary delivery team to design intuitive, accessible and user-focused services that meet GDS standards. The role is predominantly remote, with occasional travel required to Telford for workshops or key meetings. Key Responsibilities Lead end-to-end user-centred service design activities. Collaborate with user researchers, product managers, interaction designers and technical teams. Map complex service journeys and identify opportunities for improvement. Create service blueprints, journey maps, prototypes and other UCD artefacts. Facilitate workshops, co-design sessions and stakeholder discussions. Support continuous improvement across services and workflows. Essential Skills & Experience Strong background as a User-Centred Design (UCD) Service Designer . Proven experience working within UK Central Government . Ability to design end-to-end services grounded in user needs and evidence. Skilled in creating service maps, blueprints, and prototypes. Strong communication and stakeholder-management skills. Experience working within agile, multidisciplinary teams Desirable Experience designing services in complex, regulated or large-scale environments. Familiarity with government digital transformation programmes.

Content Designer - Rate: £460 Clearance Required: BPSS Duration: 6 months Location: Telford OR Worthing - hybrid - 2 days on site This role is to support a new 'digital-design' team being set up to work alongside a larger, established digital forms delivery team. It is to digitise up to eight forms that are currently print & post. Digital - Digital Forms New Delivery Model (Migrate and Con improve) Because of the tight timescales this team will need to get up to speed quicky - with lots of support from Embedded people in the area to work on 8 forms (digital journeys) at the same time. The Digital Forms are designed & delivered using GDS design standards & patterns but not with the full digital service GDS livecycle. So the team need to be able to make their own judgements on the right design, collaborate very actively with the client stakeholders and know when the journeys are 'good enough'. So this team will require people confident in digital GDS design standards but also able to work (with support) to deliver flexibly. This is a pivotal role that will help people in their everyday lives. You will be responsible for writing the content that will help users manage their interactions with government departments through digital services. The material that you develop will cover a wide range of topics and users, so you will need to be user-focused and know how to write with the user in mind. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. Work collaboratively with user researchers, interaction designers, service designers and performance analysts as well as with software developers, policy and legal teams -Write high quality content for the clients new digital services that will encourage people To use them -Take complex language and processes and make them simple To understand -Work with the product manager, digital service manager, business analysts and user researchers To refine the services in light of external factors such as changes To policy, legislation, technology or user requirements.

Content Designer - Digital - Digital Forms New Delivery Model (Migrate and Con improve) Duration: 6 months Location: Telford OR Worthing - hybrid - 2 days on site IR35 Status: Mandated PAYE only We are heading up a recruitment drive for a global consultancy that require a Content Designer to join them on a major government project that's based in Telford OR Worthing. This role is to support a new digital-design' team being set up to work alongside a larger, established digital forms delivery team. It is to digitise up to eight forms that are currently print & post. Because of the tight timescales this team will need to get up to speed quicky - with lots of support from Embedded people in the area to work on 8 forms (digital journeys) at the same time. The Digital Forms are designed & delivered using GDS design standards & patterns but not with the full digital service GDS livecycle. So the team need to be able to make their own judgements on the right design, collaborate very actively with HMRC stakeholders and know when the journeys are good enough'. So this team will require people confident in digital GDS design standards but also able to work (with support) to deliver flexibly. This is a pivotal role that will help people in their everyday lives. You will be responsible for writing the content that will help users manage their interactions with government departments through digital services. The material that you develop will cover a wide range of topics and users, so you will need to be user-focused and know how to write with the user in mind. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. Work collaboratively with user researchers, interaction designers, service designers and performance analysts as well as with software developers, policy and legal teams -Write high quality content for HMRC's new digital services that will encourage people To use them -Take complex language and processes and make them simple To understand -Work with the product manager, digital service manager, business analysts and user researchers To refine the services in light of external factors such as changes To policy, legislation, technology or user requirements.

Interaction Designer - Government Project Outside IR35 | £450-£500 per day | Initial 3 months (scope for extension) | Hybrid working An experienced Interaction Designer to join a leading technology consultancy, working on a high-profile Government Alpha phase project. You will play a key role in shaping and prototyping new user journeys, ensuring services are designed to meet user needs and align with Government Digital Service (GDS) standards. The Role Work as part of a multidisciplinary team to design and iterate user journeys in line with GOV.UK design principles Collaborate closely with stakeholders, acting as a business-facing consultant on behalf of the consultancy Apply your knowledge of Alpha/Beta service design, prototyping, and content design to create clear, accessible, and user-focused services Contribute to shaping the approach and direction of the project during its early discovery and Alpha stages Requirements Strong experience in interaction design and prototyping within GDS/GOV.UK frameworks Background in designing services across Alpha and Beta phases, including content design Immediately available with a valid BPSS clearance Previous Government/public sector project experience is required