Senior Customer Manager Fulltime, Permanent (Site Based) Monday - Friday ( 39 hours) Competitive Salary & Company Benefits Llay, Wrexham We are seeking a proactive and commercially driven Senior Customer Manager to take full ownership of key customer programmes within a complex manufacturing environment. This is a highly visible leadership role with full accountability for programme performance across schedule, cost, quality, and customer satisfaction. Acting as the primary escalation point for both internal and external stakeholders, you will drive delivery excellence, manage recovery plans, and ensure commercial alignment across all programme activities. You will work cross-functionally with Operations, Planning, Commercial, and Finance teams to ensure sales forecasts, build rates, delivery targets, and contractual commitments are achieved. Senior Customer Manager Job Description Full accountability for customer programmes, delivering on schedule, cost, and quality targets. Chair D1 and internal programme reviews, managing risks, actions, and opportunities. Drive cross-functional collaboration to ensure programme objectives are met. Lead Programme Review Meetings (PRMs) and follow up on action execution. Serve as primary escalation point for customer and internal programme issues. Lead customer visits, performance reviews, and recovery plan presentations. Resolve order book vs call-off discrepancies and align stakeholders Ensure orders meet business case and contractual obligations. Support SQCDP reviews and monitor product family performance. Manage risks, issues, opportunities, and aged debt in collaboration with Finance Lead sales forecasting and reconcile build rates vs aircraft rates. Monitor delivery adherence, sales performance, and resolution metrics. Senior Customer Manager Qualifications/ Skills/ Experience Senior programme, operations, or customer leadership experience in manufacturing, aerospace, or complex engineering. Proven success in managing customer relationships, escalations, and programme delivery. Strong commercial acumen, analytical skills, and ERP experience (SAP preferred). Familiarity with performance management tools (e.g., SQCDP). Degree or equivalent experience. Lean manufacturing exposure. Advanced stakeholder management experience.
Apr 04, 2026
Full time
Senior Customer Manager Fulltime, Permanent (Site Based) Monday - Friday ( 39 hours) Competitive Salary & Company Benefits Llay, Wrexham We are seeking a proactive and commercially driven Senior Customer Manager to take full ownership of key customer programmes within a complex manufacturing environment. This is a highly visible leadership role with full accountability for programme performance across schedule, cost, quality, and customer satisfaction. Acting as the primary escalation point for both internal and external stakeholders, you will drive delivery excellence, manage recovery plans, and ensure commercial alignment across all programme activities. You will work cross-functionally with Operations, Planning, Commercial, and Finance teams to ensure sales forecasts, build rates, delivery targets, and contractual commitments are achieved. Senior Customer Manager Job Description Full accountability for customer programmes, delivering on schedule, cost, and quality targets. Chair D1 and internal programme reviews, managing risks, actions, and opportunities. Drive cross-functional collaboration to ensure programme objectives are met. Lead Programme Review Meetings (PRMs) and follow up on action execution. Serve as primary escalation point for customer and internal programme issues. Lead customer visits, performance reviews, and recovery plan presentations. Resolve order book vs call-off discrepancies and align stakeholders Ensure orders meet business case and contractual obligations. Support SQCDP reviews and monitor product family performance. Manage risks, issues, opportunities, and aged debt in collaboration with Finance Lead sales forecasting and reconcile build rates vs aircraft rates. Monitor delivery adherence, sales performance, and resolution metrics. Senior Customer Manager Qualifications/ Skills/ Experience Senior programme, operations, or customer leadership experience in manufacturing, aerospace, or complex engineering. Proven success in managing customer relationships, escalations, and programme delivery. Strong commercial acumen, analytical skills, and ERP experience (SAP preferred). Familiarity with performance management tools (e.g., SQCDP). Degree or equivalent experience. Lean manufacturing exposure. Advanced stakeholder management experience.
Ticketing & Sales Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. The Ticketing & Sales Manager role Reporting to the Theatre Manager, the Ticketing & Sales Manager has lead responsibility for the theatre's ticketing at a venue level - for managing the ticketing system, other members of the Ticketing team and for ensuring that the audience receive the best service that they can. The focus of the role is on selling as many tickets, memberships, packages, and other ancillary products as possible combined with providing the best customer experience. You'll motivate, train, support and rota other members of the Ticketing team to similarly sell and cross-sell too, working to sales targets and budget projections. You'll be a confident user of technology and ticketing systems and relish the opportunities technology can provide to optimise sales and the customer experience. You'll develop an excellent relationship with our producers and provide them with a first-class service - whether that is reporting to them in an agreed format or manging their ticket allocations successfully. You will be a skilful communicator, with a keen understanding of the needs of stakeholders, both internal and external, with the ability to navigate multiple priorities and demands. Finally, you'll lead by example, being pleasant and collaborative in your approach, liaising and communicating effectively with members of the audience and key stakeholders such as Marketing and Revenue Management; Ticketing Operations, Memberships and Creative Learning internally, as well as Producers externally in order to achieve the goal of maximising sales and minimising costs. The box office opens to counter customers for 90 minutes prior to each show, and whilst the majority of our sales are carried out either online or via the ATG Contact Centre, you will be expected to work a portion of your hours covering this counter time. In the absence of yourself or your Deputy, this counter time will be resourced by a pool of casual Customer Services Hosts, and you will have responsibility for the training, line management and performance of these staff members, in line with their Job Description. Key responsibilities Optimising Sales & Revenue Sell and cross-sell tickets, memberships & retail products in accordance with ATG Company and venue guidelines and to meet sales targets within any prescribed budgetary constraints. Liaise with Marketing and Revenue Management on the careful and proactive management of inventory to maximise sales including 'dynamic pricing' of seats on the system. Proactively support any current revenue management initiatives and to create advocate for and enact any revenue management ideas as agreed. Optimise the sales of PP seats and ensure Ambassador Lounge seat packages are sold at maximum price and volume with regular reporting maintained. Demonstrably support marketing campaigns through sales initiatives, providing regular ideas and communication to the Marketing department. Support the development and successful implementation of new technologies by central Ticketing and IT teams. Take responsibility for, and lead, discussions with central colleagues and promoters on sightline issues and seating implications. People Ensure adequate staff cover at all times, creating and monitoring the most effective weekly staffing rota and ensuring levels are managed within budget. Ensure that the Venue Ticketing & Sales Team is trained, proficient and knowledgeable in: Customer Service from the beginning of the customer transaction to the end. Health and Safety. Current sales technology and any successive IT to maximise sales. Access membership scheme and requirements of access performances. Data protection. Company and Venue policies. Manage staff issues as they arise including performance management. Act as Manager to and support the Deputy Ticketing & Sales Manager(s) and team of Customer Service Hosts. Provide the adequate training to ensure that the Sales Team are trained and knowledgeable. Continually motivate and provide leadership to the team to develop and ensure your own skills and personal development are looked after. Aid Deputy Ticketing & Sales Manager(s) & Customer Service Hosts in resolving any customer service problems. Should the need occur, act as Manager on site in the absence of the General Manager / Theatre Director, their Deputy or the Customer Experience Manager. Processes Complete the relevant accountancy procedures, including recording daily Box Office takings and dealing with discrepancies as required. Maintain stock levels and order as required tickets, stationery and publicity material. Liaise as needed with Theatre management, ticket agents and visiting companies to administer ticketing allocations and reporting requirements. Accurately check and sign off new shows and maintaining the additions of Ambassador Lounge seat packages. Ensure that accurate and complete patron data is collected and maintained at every opportunity. Liaise with the Contact Centre and Groups Contact Centre in resolving customer and ticket queries and ensuring BoxComm (show & venue) local information is maintained. Liaise with Company Managers and manage ticket requests and cast allocations. Review and release company and technical holds in conjunction with Visiting Companies and Technical teams. Information & Communications Provide financial reports and sales analysis on request to internal/external personnel to help inform business strategy. Complete the relevant accountancy procedures, including recording daily Box Office takings and dealing with discrepancies as required. Communicate at a high level with Producers, their agents, Venue Management, Marketing, Customers, central Ticketing & Revenue Management teams. Your skills, qualities and experience We welcome transferable skills from other industries. If you can demonstrate many of the required skills, qualities and experience we encourage you to apply. We are able to provide training where necessary. Experience of successfully leading small teams. Experience with ticketing systems, databases and/or customer relationship management (CRM) systems. Highly numerate in regard to sales, audience data and budget management. Ability and confidence in managing relationships with teams, treating differing views with discretion and diplomacy. Excellent verbal and written communications skills. Creative problem solver and confident decision maker. Experience of working in a fast-paced environment, managing multiple projects at once. Proactive and flexible attitude, ability to effectively prioritise. Experience of working with other partners and suppliers to tight deadlines. Enthusiasm for/ interest in the theatre and the work of ATG. Absolute attention to detail. Experience in successful stakeholder management. About Us Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off . click apply for full job details
Apr 04, 2026
Full time
Ticketing & Sales Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. The Ticketing & Sales Manager role Reporting to the Theatre Manager, the Ticketing & Sales Manager has lead responsibility for the theatre's ticketing at a venue level - for managing the ticketing system, other members of the Ticketing team and for ensuring that the audience receive the best service that they can. The focus of the role is on selling as many tickets, memberships, packages, and other ancillary products as possible combined with providing the best customer experience. You'll motivate, train, support and rota other members of the Ticketing team to similarly sell and cross-sell too, working to sales targets and budget projections. You'll be a confident user of technology and ticketing systems and relish the opportunities technology can provide to optimise sales and the customer experience. You'll develop an excellent relationship with our producers and provide them with a first-class service - whether that is reporting to them in an agreed format or manging their ticket allocations successfully. You will be a skilful communicator, with a keen understanding of the needs of stakeholders, both internal and external, with the ability to navigate multiple priorities and demands. Finally, you'll lead by example, being pleasant and collaborative in your approach, liaising and communicating effectively with members of the audience and key stakeholders such as Marketing and Revenue Management; Ticketing Operations, Memberships and Creative Learning internally, as well as Producers externally in order to achieve the goal of maximising sales and minimising costs. The box office opens to counter customers for 90 minutes prior to each show, and whilst the majority of our sales are carried out either online or via the ATG Contact Centre, you will be expected to work a portion of your hours covering this counter time. In the absence of yourself or your Deputy, this counter time will be resourced by a pool of casual Customer Services Hosts, and you will have responsibility for the training, line management and performance of these staff members, in line with their Job Description. Key responsibilities Optimising Sales & Revenue Sell and cross-sell tickets, memberships & retail products in accordance with ATG Company and venue guidelines and to meet sales targets within any prescribed budgetary constraints. Liaise with Marketing and Revenue Management on the careful and proactive management of inventory to maximise sales including 'dynamic pricing' of seats on the system. Proactively support any current revenue management initiatives and to create advocate for and enact any revenue management ideas as agreed. Optimise the sales of PP seats and ensure Ambassador Lounge seat packages are sold at maximum price and volume with regular reporting maintained. Demonstrably support marketing campaigns through sales initiatives, providing regular ideas and communication to the Marketing department. Support the development and successful implementation of new technologies by central Ticketing and IT teams. Take responsibility for, and lead, discussions with central colleagues and promoters on sightline issues and seating implications. People Ensure adequate staff cover at all times, creating and monitoring the most effective weekly staffing rota and ensuring levels are managed within budget. Ensure that the Venue Ticketing & Sales Team is trained, proficient and knowledgeable in: Customer Service from the beginning of the customer transaction to the end. Health and Safety. Current sales technology and any successive IT to maximise sales. Access membership scheme and requirements of access performances. Data protection. Company and Venue policies. Manage staff issues as they arise including performance management. Act as Manager to and support the Deputy Ticketing & Sales Manager(s) and team of Customer Service Hosts. Provide the adequate training to ensure that the Sales Team are trained and knowledgeable. Continually motivate and provide leadership to the team to develop and ensure your own skills and personal development are looked after. Aid Deputy Ticketing & Sales Manager(s) & Customer Service Hosts in resolving any customer service problems. Should the need occur, act as Manager on site in the absence of the General Manager / Theatre Director, their Deputy or the Customer Experience Manager. Processes Complete the relevant accountancy procedures, including recording daily Box Office takings and dealing with discrepancies as required. Maintain stock levels and order as required tickets, stationery and publicity material. Liaise as needed with Theatre management, ticket agents and visiting companies to administer ticketing allocations and reporting requirements. Accurately check and sign off new shows and maintaining the additions of Ambassador Lounge seat packages. Ensure that accurate and complete patron data is collected and maintained at every opportunity. Liaise with the Contact Centre and Groups Contact Centre in resolving customer and ticket queries and ensuring BoxComm (show & venue) local information is maintained. Liaise with Company Managers and manage ticket requests and cast allocations. Review and release company and technical holds in conjunction with Visiting Companies and Technical teams. Information & Communications Provide financial reports and sales analysis on request to internal/external personnel to help inform business strategy. Complete the relevant accountancy procedures, including recording daily Box Office takings and dealing with discrepancies as required. Communicate at a high level with Producers, their agents, Venue Management, Marketing, Customers, central Ticketing & Revenue Management teams. Your skills, qualities and experience We welcome transferable skills from other industries. If you can demonstrate many of the required skills, qualities and experience we encourage you to apply. We are able to provide training where necessary. Experience of successfully leading small teams. Experience with ticketing systems, databases and/or customer relationship management (CRM) systems. Highly numerate in regard to sales, audience data and budget management. Ability and confidence in managing relationships with teams, treating differing views with discretion and diplomacy. Excellent verbal and written communications skills. Creative problem solver and confident decision maker. Experience of working in a fast-paced environment, managing multiple projects at once. Proactive and flexible attitude, ability to effectively prioritise. Experience of working with other partners and suppliers to tight deadlines. Enthusiasm for/ interest in the theatre and the work of ATG. Absolute attention to detail. Experience in successful stakeholder management. About Us Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off . click apply for full job details
We're looking for an experienced Sales Manager to lead the sales function for Friends House, driving revenue growth and maximising occupancy across its meeting and event spaces. You'll manage the full client journey from enquiry to contract, build strong relationships with key clients and agents, and lead a team of Sales Executives to achieve ambitious revenue targets. You'll work closely with colleagues across the organisation to ensure excellent client experience and strong commercial performance, while ensuring all activity reflects Quaker values and ethos. What you'll do: Lead the sales function to achieve and exceed revenue, conversion and occupancy targets Develop and deliver sales strategies in collaboration with the Head of Events Manage the full client journey from enquiry through to contract handover Account management of key clients, agents and partner organisations Line-manage and support a team of Sales Executives through coaching, KPIs and regular reviews Represent Friends House at networking events, trade shows and familiarisation visits Oversee use of the venue management system, ensuring accurate data and timely reporting Monitor and report on sales activity, conversion rates, revenue forecasts and other KPIs Ensure all bookings and client communications reflect Quaker values and comply with the Friends House lettings policy Work closely with planning, operations and marketing teams to ensure smooth event delivery and strong internal communication Support client feedback, issue resolution and continuous improvement in service quality What we're looking for: Experience in venue, hospitality or conference sales Experience leading or supervising a team Experience managing client accounts and developing business relationships Proven ability to meet or exceed revenue and sales targets Strong leadership and motivational skills Excellent communication and negotiation ability High attention to detail and organisational skill Confident use of CRM or event booking systems Ability to prioritise, multitask and work to deadlines Professional, proactive and adaptable attitude Sympathetic to Quaker values and ethos (you do not need to be a Quaker) Hours: Typically, Monday to Friday (35 hours per week), with occasional early mornings, evenings or weekends depending on business needs. Some travel between sites may be required. Location: Friends House, Euston Road, London, NW1 2BJ. For more about Friends House, go to For details on how to apply, go to Closing date: 9am on 10 April 2026. Interviews: 13 April 2026, in person at Friends House. Meet the team: 22 April 2026, in person at Friends House. Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values. We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.
Apr 04, 2026
Full time
We're looking for an experienced Sales Manager to lead the sales function for Friends House, driving revenue growth and maximising occupancy across its meeting and event spaces. You'll manage the full client journey from enquiry to contract, build strong relationships with key clients and agents, and lead a team of Sales Executives to achieve ambitious revenue targets. You'll work closely with colleagues across the organisation to ensure excellent client experience and strong commercial performance, while ensuring all activity reflects Quaker values and ethos. What you'll do: Lead the sales function to achieve and exceed revenue, conversion and occupancy targets Develop and deliver sales strategies in collaboration with the Head of Events Manage the full client journey from enquiry through to contract handover Account management of key clients, agents and partner organisations Line-manage and support a team of Sales Executives through coaching, KPIs and regular reviews Represent Friends House at networking events, trade shows and familiarisation visits Oversee use of the venue management system, ensuring accurate data and timely reporting Monitor and report on sales activity, conversion rates, revenue forecasts and other KPIs Ensure all bookings and client communications reflect Quaker values and comply with the Friends House lettings policy Work closely with planning, operations and marketing teams to ensure smooth event delivery and strong internal communication Support client feedback, issue resolution and continuous improvement in service quality What we're looking for: Experience in venue, hospitality or conference sales Experience leading or supervising a team Experience managing client accounts and developing business relationships Proven ability to meet or exceed revenue and sales targets Strong leadership and motivational skills Excellent communication and negotiation ability High attention to detail and organisational skill Confident use of CRM or event booking systems Ability to prioritise, multitask and work to deadlines Professional, proactive and adaptable attitude Sympathetic to Quaker values and ethos (you do not need to be a Quaker) Hours: Typically, Monday to Friday (35 hours per week), with occasional early mornings, evenings or weekends depending on business needs. Some travel between sites may be required. Location: Friends House, Euston Road, London, NW1 2BJ. For more about Friends House, go to For details on how to apply, go to Closing date: 9am on 10 April 2026. Interviews: 13 April 2026, in person at Friends House. Meet the team: 22 April 2026, in person at Friends House. Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values. We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.
Account Manager - Customer Service - Immediate Start Location: Burgess Hill Salary: £15 p/h Contract Type: 6-month initial contract Our client is looking for a proactive, relationship-driven Account Manager (Customer Service) to join their fast-paced and friendly team. This role is ideal for someone who excels in client communication, enjoys managing accounts end-to-end, and ideally has experience working with SAP or similar systems. As an Account Manager, you'll be responsible for nurturing customer relationships, managing orders and service requests, and ensuring every client receives a smooth and professional experience. You'll work closely with internal teams to resolve issues, coordinate deliveries, and maintain accurate account information, playing a key role in supporting operational excellence. Key Responsibilities Act as a primary point of contact for assigned customer accounts, delivering high-quality service and support. Manage and process customer orders, quotations, returns, and queries using SAP (training provided if needed). Build strong customer relationships through proactive communication and follow-ups. Collaborate with logistics, procurement, engineering, and sales teams to ensure accurate and timely order fulfilment. Maintain up-to-date customer information, pricing, and documentation within internal systems. Investigate and resolve customer issues promptly and professionally. Support continuous improvement activities, helping to streamline customer service and account management processes. Skills & Experience Required Experience in account management , customer service , or a commercial support role. Strong organisational skills and excellent attention to detail. Confident communicator, able to build rapport with customers, suppliers, and internal stakeholders. Proficient in Microsoft Office (Excel, Outlook, Word); SAP experience highly desirable . Able to handle multiple priorities in a fast-moving environment. Proactive, solution-focused, and positive team player. Please note: Due to high application volumes, only shortlisted candidates will be contacted. If you experience issues uploading your CV, please email it to with the job title in the subject line. Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 04, 2026
Contractor
Account Manager - Customer Service - Immediate Start Location: Burgess Hill Salary: £15 p/h Contract Type: 6-month initial contract Our client is looking for a proactive, relationship-driven Account Manager (Customer Service) to join their fast-paced and friendly team. This role is ideal for someone who excels in client communication, enjoys managing accounts end-to-end, and ideally has experience working with SAP or similar systems. As an Account Manager, you'll be responsible for nurturing customer relationships, managing orders and service requests, and ensuring every client receives a smooth and professional experience. You'll work closely with internal teams to resolve issues, coordinate deliveries, and maintain accurate account information, playing a key role in supporting operational excellence. Key Responsibilities Act as a primary point of contact for assigned customer accounts, delivering high-quality service and support. Manage and process customer orders, quotations, returns, and queries using SAP (training provided if needed). Build strong customer relationships through proactive communication and follow-ups. Collaborate with logistics, procurement, engineering, and sales teams to ensure accurate and timely order fulfilment. Maintain up-to-date customer information, pricing, and documentation within internal systems. Investigate and resolve customer issues promptly and professionally. Support continuous improvement activities, helping to streamline customer service and account management processes. Skills & Experience Required Experience in account management , customer service , or a commercial support role. Strong organisational skills and excellent attention to detail. Confident communicator, able to build rapport with customers, suppliers, and internal stakeholders. Proficient in Microsoft Office (Excel, Outlook, Word); SAP experience highly desirable . Able to handle multiple priorities in a fast-moving environment. Proactive, solution-focused, and positive team player. Please note: Due to high application volumes, only shortlisted candidates will be contacted. If you experience issues uploading your CV, please email it to with the job title in the subject line. Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Finance Manager - US Are you looking to join a successful, growing organisation in a senior finance role? Robert Half are proud to be partnered with Blake Envelopes and Packaging - the market leading, international supplier of envelopes and postal packaging, operating internationally, in their search for an outstanding Finance Manager About Blake Blake is a long-established leader in the world of envelopes, paper and packaging, having grown for more than two decades by championing authenticity, craftsmanship and innovation in an increasingly digital world. Their portfolio spans over 1,600 envelope products - with around 40% unique to Blake - reflecting a commitment to choice, creativity and continuous improvement. Built on strong values and a dedication to real human connection, Blake combines premium quality, sustainable practices, and exceptional service, supplying over 400 million envelopes from deep stockholding to ensure fast, dependable delivery nationwide and beyond. Today, they are widely recognised as the UK's leading envelope stockist, partnering with brands across the globe and shaping the future of modern postal packaging. The Role As Finance Manager for Blake's US operations yet located in state-of-the-art offices in Yeovil, you will play a pivotal role in delivering accurate, insightful and timely financial information across the business. Working closely with operational and commercial teams, you will help track performance, strengthen margins, improve cost control and enhance stock management. This is a hands-on, commercially focused role at the heart of a fast-growing international business. Key Responsibilities Lead the creation and implementation of a new US entity within Microsoft Business Central, working closely with IT and operations teams to ensure full testing and delivery within three months. Oversee financial planning, budgeting and forecasting processes while analysing performance and identifying opportunities for improvement. Prepare accurate monthly and annual financial statements, management reports and board packs. Ensure full compliance with accounting standards, legislation and audit requirements while maintaining strong auditor relationships. Support the CFO with cost centre reporting, business partnering and foreign exchange/treasury considerations. Monitor and manage cash flow, including the development of a 13-week cash flow forecast. Establish robust internal controls, maintain risk registers and safeguard business assets. Lead, mentor and develop finance team members, fostering a high-performance culture. Provide proactive commercial insights to Operations, Sales, HR and leadership teams. Manage monthly reporting cycles, trading budgets, KPI reporting and margin analysis. About You You are a commercially minded finance leader with strong analytical capability and exceptional attention to detail. You communicate confidently with stakeholders at all levels and thrive in a role where financial rigour meets operational engagement. You bring clarity, accuracy and structure, along with the ability to influence, problem-solver and drive business performance. Key qualities include: Strong time-management, organisation and accuracy. Logical, proactive and commercially aware mindset. Excellent communication, presentation and interpersonal skills. Strong negotiation skills and ability to influence decisions. Ability to lead, mentor and support junior finance team members. Comfortable working cross-functionally in a fast-paced environment. Qualifications & Experience Bachelor's degree in Finance, Accounting or related discipline (MBA or CPA advantageous). Recognised accountancy qualification or actively studying (ACCA, CIMA or ACA). Minimum 6 years' accounting experience with proven success in a finance management or leadership role. Strong grasp of financial principles, accounting standards and analytical techniques. Proficiency in ERP systems (Microsoft Business Central preferred) and advanced Excel skills. Experience producing financial statements, forecasts, cash flow reporting and business analysis. Salary & Benefits A competitive salary of £50,000 - £55,000 and excellent benefits package are offered, aligned to experience and the seniority of the role. As part of a growing international organisation, you will benefit from strong leadership exposure, professional development opportunities and the chance to play a key role in shaping Blake's growth. While offering flexibility, this role will be based 5 days/week onsite in Yeovil, 8am-5pm with a 1 hour lunchbreak. How to Apply For further information or to apply, please contact Andy Troup on or email your CV to Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Apr 04, 2026
Full time
Finance Manager - US Are you looking to join a successful, growing organisation in a senior finance role? Robert Half are proud to be partnered with Blake Envelopes and Packaging - the market leading, international supplier of envelopes and postal packaging, operating internationally, in their search for an outstanding Finance Manager About Blake Blake is a long-established leader in the world of envelopes, paper and packaging, having grown for more than two decades by championing authenticity, craftsmanship and innovation in an increasingly digital world. Their portfolio spans over 1,600 envelope products - with around 40% unique to Blake - reflecting a commitment to choice, creativity and continuous improvement. Built on strong values and a dedication to real human connection, Blake combines premium quality, sustainable practices, and exceptional service, supplying over 400 million envelopes from deep stockholding to ensure fast, dependable delivery nationwide and beyond. Today, they are widely recognised as the UK's leading envelope stockist, partnering with brands across the globe and shaping the future of modern postal packaging. The Role As Finance Manager for Blake's US operations yet located in state-of-the-art offices in Yeovil, you will play a pivotal role in delivering accurate, insightful and timely financial information across the business. Working closely with operational and commercial teams, you will help track performance, strengthen margins, improve cost control and enhance stock management. This is a hands-on, commercially focused role at the heart of a fast-growing international business. Key Responsibilities Lead the creation and implementation of a new US entity within Microsoft Business Central, working closely with IT and operations teams to ensure full testing and delivery within three months. Oversee financial planning, budgeting and forecasting processes while analysing performance and identifying opportunities for improvement. Prepare accurate monthly and annual financial statements, management reports and board packs. Ensure full compliance with accounting standards, legislation and audit requirements while maintaining strong auditor relationships. Support the CFO with cost centre reporting, business partnering and foreign exchange/treasury considerations. Monitor and manage cash flow, including the development of a 13-week cash flow forecast. Establish robust internal controls, maintain risk registers and safeguard business assets. Lead, mentor and develop finance team members, fostering a high-performance culture. Provide proactive commercial insights to Operations, Sales, HR and leadership teams. Manage monthly reporting cycles, trading budgets, KPI reporting and margin analysis. About You You are a commercially minded finance leader with strong analytical capability and exceptional attention to detail. You communicate confidently with stakeholders at all levels and thrive in a role where financial rigour meets operational engagement. You bring clarity, accuracy and structure, along with the ability to influence, problem-solver and drive business performance. Key qualities include: Strong time-management, organisation and accuracy. Logical, proactive and commercially aware mindset. Excellent communication, presentation and interpersonal skills. Strong negotiation skills and ability to influence decisions. Ability to lead, mentor and support junior finance team members. Comfortable working cross-functionally in a fast-paced environment. Qualifications & Experience Bachelor's degree in Finance, Accounting or related discipline (MBA or CPA advantageous). Recognised accountancy qualification or actively studying (ACCA, CIMA or ACA). Minimum 6 years' accounting experience with proven success in a finance management or leadership role. Strong grasp of financial principles, accounting standards and analytical techniques. Proficiency in ERP systems (Microsoft Business Central preferred) and advanced Excel skills. Experience producing financial statements, forecasts, cash flow reporting and business analysis. Salary & Benefits A competitive salary of £50,000 - £55,000 and excellent benefits package are offered, aligned to experience and the seniority of the role. As part of a growing international organisation, you will benefit from strong leadership exposure, professional development opportunities and the chance to play a key role in shaping Blake's growth. While offering flexibility, this role will be based 5 days/week onsite in Yeovil, 8am-5pm with a 1 hour lunchbreak. How to Apply For further information or to apply, please contact Andy Troup on or email your CV to Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
We have an amazing opportunity to represent the industry leading K Rend and Weber brands as an Area Sales Manager. Your aim is to deliver profitable growth across our range of renders through development of predominantly contractor and distributor pull through business, alongside maintaining specifications from our partners and housebuilders. This exciting new opportunity is part of Saint-Gobain Exterior Solutions (SGES) which is the new business unit for Kilwaughter and Weber. You'll be a practiced salesperson who is highly customer focused, able to anticipate and adapt to customer needs and expectations and develop and maintain customer relationships. This role will suit someone who is tenacious, proactive and determined in selling alongside technical competence and relationship building to successfully identify opportunities and manage the area sales activity. You will be covering Northern Ireland. You will live on the patch and be willing to travel frequently. What we're looking for: Experience working within sales, preferably within construction/distribution or other similar industries Strong commercial acumen including negotiation skills Being proactive, being able to spot opportunities and able to fact-find with questions Ability to build relationships with stakeholders at all levels Ability to work under pressure and manage multiple simultaneous priorities Key Accountabilities: Responsible for the delivery of annual revenue and profit margin targets with your area and cluster responsibility Ensure consistent activity with national housebuilders (regional offices) in line with service level agreements, and support where required regional housebuilders to drive sales/ opportunities in the region, working in partnership with the National Accounts Team Identify and qualify new potential customers and opportunities that will drive SGES sales, reinforcing the customer network for the area across the product portfolio and increasing market share Identify and secure discretionary (unspecified) sales opportunities with contractors and distributors/merchants, following leads and enquiries. Utilise commercial and technical support where necessary and share specifier contact information with relevant internal stakeholders, sharing leads across SGES for wider brand exposure Are SGES and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Apr 04, 2026
Full time
We have an amazing opportunity to represent the industry leading K Rend and Weber brands as an Area Sales Manager. Your aim is to deliver profitable growth across our range of renders through development of predominantly contractor and distributor pull through business, alongside maintaining specifications from our partners and housebuilders. This exciting new opportunity is part of Saint-Gobain Exterior Solutions (SGES) which is the new business unit for Kilwaughter and Weber. You'll be a practiced salesperson who is highly customer focused, able to anticipate and adapt to customer needs and expectations and develop and maintain customer relationships. This role will suit someone who is tenacious, proactive and determined in selling alongside technical competence and relationship building to successfully identify opportunities and manage the area sales activity. You will be covering Northern Ireland. You will live on the patch and be willing to travel frequently. What we're looking for: Experience working within sales, preferably within construction/distribution or other similar industries Strong commercial acumen including negotiation skills Being proactive, being able to spot opportunities and able to fact-find with questions Ability to build relationships with stakeholders at all levels Ability to work under pressure and manage multiple simultaneous priorities Key Accountabilities: Responsible for the delivery of annual revenue and profit margin targets with your area and cluster responsibility Ensure consistent activity with national housebuilders (regional offices) in line with service level agreements, and support where required regional housebuilders to drive sales/ opportunities in the region, working in partnership with the National Accounts Team Identify and qualify new potential customers and opportunities that will drive SGES sales, reinforcing the customer network for the area across the product portfolio and increasing market share Identify and secure discretionary (unspecified) sales opportunities with contractors and distributors/merchants, following leads and enquiries. Utilise commercial and technical support where necessary and share specifier contact information with relevant internal stakeholders, sharing leads across SGES for wider brand exposure Are SGES and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
Business Development Manager Temporary Power & Energy £50,000 £60,000 + Bonus + Car Allowance + Benefits South London & South East An established provider of temporary power solutions is expanding its commercial presence across South London and the South East and is appointing a Business Development Manager to support that growth. The region is active, commercially important and already generating demand across infrastructure, construction and industrial markets. Typical customers include contractors, civil engineering firms and industrial operators requiring temporary and back-up power. Historically, it has been supported on a reactive basis across multiple regions, with a high volume of incoming enquiries and short-term hires. The requirement now is for dedicated ownership, stronger account development and improved conversion of this demand into repeat, contracted work. This role exists to increase conversion rates, secure repeat business and grow regional revenue across existing and new accounts. The Role This position is focused on developing a defined territory across South London and the South East where demand already exists but has not been fully converted into long-term commercial relationships. The responsibility is to build a consistent presence across the region, engaging contractors, industrial customers and end users, and turning early-stage opportunities and incoming enquiries into secured work. Full responsibility for developing the South London and South East territory Opening new accounts across infrastructure, construction and industrial customers Converting incoming enquiries and short-term hires into repeat, long-term revenue Building existing relationships into consistent, long-term revenue Working consultatively with customers to understand load requirements and operational constraints Shaping temporary power solutions alongside engineering and operations teams Identifying opportunities early in project lifecycle and positioning ahead of competitors Managing internal stakeholders to ensure delivery aligns with what has been sold Driving revenue growth while maintaining margin discipline This is a commercial role focused on new business, increasing conversion of incoming demand and building a consistent pipeline of repeat revenue across the region. What We re Looking For Proven business development experience within temporary power, equipment hire or a related technical sector A track record of opening new accounts and generating repeat business, not just managing inbound or reactive work Experience selling into contractors, infrastructure projects or industrial customers Sufficient technical understanding to engage credibly on power requirements A consultative approach, focused on understanding requirements and selling on value rather than discounting Commercial awareness with the ability to protect margin and avoid price-led selling Confidence operating across multiple stakeholders, both internally and externally The resilience and ownership mindset required to develop and grow a territory over time The Opportunity As a Business Development Manager, you will take ownership of a region with established demand, active customers and consistent incoming enquiries The business has invested in fleet, technology and operational capability to support expansion The platform is in place. The requirement now is to improve conversion of existing demand, increase repeat business and build a stable pipeline of long-term revenue This role suits someone who has worked in a reactive sales environment and wants to take ownership of a region, develop new business and build long-term customer relationships Package £50,000 £60,000 base Annual bonus up to 40% Company vehicle or £5,000 allowance 6% employer matched pension 25 days holiday plus bank holidays Option to purchase 5 additional days Life assurance Private healthcare option Additional wellbeing and volunteering days Annual performance awards All applications are treated in strict confidence.
Apr 03, 2026
Full time
Business Development Manager Temporary Power & Energy £50,000 £60,000 + Bonus + Car Allowance + Benefits South London & South East An established provider of temporary power solutions is expanding its commercial presence across South London and the South East and is appointing a Business Development Manager to support that growth. The region is active, commercially important and already generating demand across infrastructure, construction and industrial markets. Typical customers include contractors, civil engineering firms and industrial operators requiring temporary and back-up power. Historically, it has been supported on a reactive basis across multiple regions, with a high volume of incoming enquiries and short-term hires. The requirement now is for dedicated ownership, stronger account development and improved conversion of this demand into repeat, contracted work. This role exists to increase conversion rates, secure repeat business and grow regional revenue across existing and new accounts. The Role This position is focused on developing a defined territory across South London and the South East where demand already exists but has not been fully converted into long-term commercial relationships. The responsibility is to build a consistent presence across the region, engaging contractors, industrial customers and end users, and turning early-stage opportunities and incoming enquiries into secured work. Full responsibility for developing the South London and South East territory Opening new accounts across infrastructure, construction and industrial customers Converting incoming enquiries and short-term hires into repeat, long-term revenue Building existing relationships into consistent, long-term revenue Working consultatively with customers to understand load requirements and operational constraints Shaping temporary power solutions alongside engineering and operations teams Identifying opportunities early in project lifecycle and positioning ahead of competitors Managing internal stakeholders to ensure delivery aligns with what has been sold Driving revenue growth while maintaining margin discipline This is a commercial role focused on new business, increasing conversion of incoming demand and building a consistent pipeline of repeat revenue across the region. What We re Looking For Proven business development experience within temporary power, equipment hire or a related technical sector A track record of opening new accounts and generating repeat business, not just managing inbound or reactive work Experience selling into contractors, infrastructure projects or industrial customers Sufficient technical understanding to engage credibly on power requirements A consultative approach, focused on understanding requirements and selling on value rather than discounting Commercial awareness with the ability to protect margin and avoid price-led selling Confidence operating across multiple stakeholders, both internally and externally The resilience and ownership mindset required to develop and grow a territory over time The Opportunity As a Business Development Manager, you will take ownership of a region with established demand, active customers and consistent incoming enquiries The business has invested in fleet, technology and operational capability to support expansion The platform is in place. The requirement now is to improve conversion of existing demand, increase repeat business and build a stable pipeline of long-term revenue This role suits someone who has worked in a reactive sales environment and wants to take ownership of a region, develop new business and build long-term customer relationships Package £50,000 £60,000 base Annual bonus up to 40% Company vehicle or £5,000 allowance 6% employer matched pension 25 days holiday plus bank holidays Option to purchase 5 additional days Life assurance Private healthcare option Additional wellbeing and volunteering days Annual performance awards All applications are treated in strict confidence.
Excellent opportunity for an experienced Senior Accountant / Client Manager to join a well-established company based in Bargoed Salary: £35,000 - £40,000 per annum Job Location: Bargoed - office based role They are a busy and growing accountancy practice looking for an experienced Accounts Senior / Client Manager to join our office-based team. This is a fast-paced role for an experienced, qualified professional who is confident managing a varied portfolio, building strong client relationships, and working accurately under pressure. The successful candidate will be comfortable handling complex client affairs, including group company structures , while maintaining high standards and meeting deadlines in a busy practice environment. This is also an opportunity to play an important role in the continued development of the business. As well as managing client work, you will help shape, structure, and improve the practice , contributing ideas, supporting internal processes, and helping continually develop the business as we grow. Key responsibilities Managing a portfolio of clients across a range of sectors Preparing and/or reviewing year-end accounts Preparing and/or reviewing corporation tax returns Preparing and/or reviewing self-assessment tax returns Reviewing VAT returns and ensuring timely submissions Working with and advising on group company structures Liaising directly with clients and acting as a key point of contact Responding to client queries in a timely and professional manner Managing deadlines across multiple client assignments Identifying opportunities for additional services and contributing to business growth Supporting, training, and assisting junior team members in their development Reviewing work prepared by junior members of the team where required Helping to improve internal systems, processes, and ways of working Contributing to the ongoing structure and development of the practice Playing an active role in helping the firm continually grow and improve Supporting the wider team in a busy practice environment What we're looking for Essential: ACA or ACCA qualified Previous experience working in a UK accountancy practice Strong experience in accounts and tax compliance Experience dealing with group company structures Confident in a client-facing role Excellent attention to detail and organisational skills Able to work efficiently and accurately in a fast-paced, busy practice Strong communication skills and a professional manner A proactive mindset, with the confidence to contribute ideas and help improve the business Ability to work well within a team Preferred: Experience supporting or training junior staff Experience reviewing the work of junior team members Experience using cloud accounting software such as Xero, QuickBooks, or similar Commercial awareness and confidence identifying additional client needs An interest in helping shape systems, processes, and the future direction of the firm What they offer £35,000 - £40,000 salary Sales commission 35-hour working week 20 days holiday + bank holidays Company pension Ongoing training and development A supportive team environment Opportunity to grow within a busy and ambitious practice A chance to make a genuine impact on the future development of the business If you have the relevant skills/attributes to fulfil this role then please apply now for immediate consideration The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Apr 03, 2026
Full time
Excellent opportunity for an experienced Senior Accountant / Client Manager to join a well-established company based in Bargoed Salary: £35,000 - £40,000 per annum Job Location: Bargoed - office based role They are a busy and growing accountancy practice looking for an experienced Accounts Senior / Client Manager to join our office-based team. This is a fast-paced role for an experienced, qualified professional who is confident managing a varied portfolio, building strong client relationships, and working accurately under pressure. The successful candidate will be comfortable handling complex client affairs, including group company structures , while maintaining high standards and meeting deadlines in a busy practice environment. This is also an opportunity to play an important role in the continued development of the business. As well as managing client work, you will help shape, structure, and improve the practice , contributing ideas, supporting internal processes, and helping continually develop the business as we grow. Key responsibilities Managing a portfolio of clients across a range of sectors Preparing and/or reviewing year-end accounts Preparing and/or reviewing corporation tax returns Preparing and/or reviewing self-assessment tax returns Reviewing VAT returns and ensuring timely submissions Working with and advising on group company structures Liaising directly with clients and acting as a key point of contact Responding to client queries in a timely and professional manner Managing deadlines across multiple client assignments Identifying opportunities for additional services and contributing to business growth Supporting, training, and assisting junior team members in their development Reviewing work prepared by junior members of the team where required Helping to improve internal systems, processes, and ways of working Contributing to the ongoing structure and development of the practice Playing an active role in helping the firm continually grow and improve Supporting the wider team in a busy practice environment What we're looking for Essential: ACA or ACCA qualified Previous experience working in a UK accountancy practice Strong experience in accounts and tax compliance Experience dealing with group company structures Confident in a client-facing role Excellent attention to detail and organisational skills Able to work efficiently and accurately in a fast-paced, busy practice Strong communication skills and a professional manner A proactive mindset, with the confidence to contribute ideas and help improve the business Ability to work well within a team Preferred: Experience supporting or training junior staff Experience reviewing the work of junior team members Experience using cloud accounting software such as Xero, QuickBooks, or similar Commercial awareness and confidence identifying additional client needs An interest in helping shape systems, processes, and the future direction of the firm What they offer £35,000 - £40,000 salary Sales commission 35-hour working week 20 days holiday + bank holidays Company pension Ongoing training and development A supportive team environment Opportunity to grow within a busy and ambitious practice A chance to make a genuine impact on the future development of the business If you have the relevant skills/attributes to fulfil this role then please apply now for immediate consideration The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Account Manager - Natural Stone Job Title: Account Manager - Building Products Job reference Number: Office based: Birmingham Remuneration: £27,000 + Bonus & Commission Structure Benefits: Health & life, 21 days annual leave & comprehensive benefits package The role of the Account Manager - Natural Stone will involve: Account Manager position promoting a high quality range of manufactured natural stone products such as: quartz, marble, granite, slate and limestone for kitchens, flooring, driveways and other applications You'll be given some existing accounts which you'll be responsible for maintaining and developing the relationship This includes nurturing the account, building a solid rapport, ensure consistent spending and keeping them happy Providing excellent customer service to walk-ins and clients at all times Informing your accounts of new products that would suit their needs Upselling and cross selling products where possible Provide and update the CRM following client visits, emails and phone calls with notes and documentation This role is 100% office based The ideal applicant will be Account Manager - Natural Stone with: Must have sales / account management experience within the construction industry Would be highly advantageous to have natural stone product knowledge Must be a relationship builder to create healthy rapports with customers, enabling repeat business Must be hungry to succeed and want to grow People's person with a personable approach to sales Excellent customer service skills Someone who wants to succeed and build a career Positive attitude in all situations Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy, dealing exclusively with Construction Sales Jobs, Construction Sales Vacancies and Specification Sales Positions within: Account Manage, AM, Sales, Internal Sales, Branch Manager, External Sales Executive, Product Manager, Product Specialist, Natural Stone, Quartz, Marble, Granite, Slate, Limestone, Interiors, KBB, Kitchens, Flooring, Surfaces, Manufacture, Showroom, Merchant, Trade, Fabricators, Fabrication, Architects, Designers, Installer
Apr 03, 2026
Full time
Account Manager - Natural Stone Job Title: Account Manager - Building Products Job reference Number: Office based: Birmingham Remuneration: £27,000 + Bonus & Commission Structure Benefits: Health & life, 21 days annual leave & comprehensive benefits package The role of the Account Manager - Natural Stone will involve: Account Manager position promoting a high quality range of manufactured natural stone products such as: quartz, marble, granite, slate and limestone for kitchens, flooring, driveways and other applications You'll be given some existing accounts which you'll be responsible for maintaining and developing the relationship This includes nurturing the account, building a solid rapport, ensure consistent spending and keeping them happy Providing excellent customer service to walk-ins and clients at all times Informing your accounts of new products that would suit their needs Upselling and cross selling products where possible Provide and update the CRM following client visits, emails and phone calls with notes and documentation This role is 100% office based The ideal applicant will be Account Manager - Natural Stone with: Must have sales / account management experience within the construction industry Would be highly advantageous to have natural stone product knowledge Must be a relationship builder to create healthy rapports with customers, enabling repeat business Must be hungry to succeed and want to grow People's person with a personable approach to sales Excellent customer service skills Someone who wants to succeed and build a career Positive attitude in all situations Mitchell Maguire is a specialist Construction Sales Recruitment Consultancy, dealing exclusively with Construction Sales Jobs, Construction Sales Vacancies and Specification Sales Positions within: Account Manage, AM, Sales, Internal Sales, Branch Manager, External Sales Executive, Product Manager, Product Specialist, Natural Stone, Quartz, Marble, Granite, Slate, Limestone, Interiors, KBB, Kitchens, Flooring, Surfaces, Manufacture, Showroom, Merchant, Trade, Fabricators, Fabrication, Architects, Designers, Installer
Office Manager About the Company Lanarca is an established and award-winning consultancy company offering bespoke design and management consulting services to a small portfolio of longstanding private sector clients. Our success has been based on building long-term partnerships with our clients, and we work hard to understand them to ensure that our services dovetail with their needs often working as an extension to their internal teams. This has resulted in us securing long term commissions, many of which are of regional and national significance in our field. Our practice offers a full range of landscape architectural, ecological and strategic management services across the UK and Ireland. We lead design teams and contribute landscape and environmental services inputs to teams led by others, working on large scale projects. Known for delivering expert service and attention to detail, we respond on every project with bespoke support. Our clients benefit from Director-led services, with hands-on Director involvement at every stage in all our projects, assuring design excellence and the highest quality outputs, delivered within budget and on time. About the Role We are experiencing considerable growth, and this is a new role, responding to an expanded organisation and growing workload for the Directors and key clients. The Office and Operations Manager will play a key role in our team. Reporting to the Managing Director, you will work closely together across a range of commissioned projects, leading the administrative and office team. Your role will be central to activity and output across the business, and you ll operate in a prominent client-facing position, co-ordinating a wide range of projects, as well as supporting the day-to-day running and administration of a very busy office. You ll provide efficient and dynamic support to the Managing Director, working hand-in-glove to respond to business needs, including co-ordinating aspects of business finance working with our accounts team, sub-contractor management, programme management and workload co-ordination for technical specialists within our team. You will take responsibility for ensuring the smooth operation of the business, with calm and collected leadership and bringing a positive, supportive approach to enable and empower team members. You ll get involved in key projects across the UK and Ireland, travelling to support client needs when needed and take the lead on key projects, such as event planning or supporting new team projects. About You This is a wonderful opportunity for someone who is highly organised, likes a very varied and dynamic workload and can calmly and supportively empower others to be their very best. You ll be skilled in motivating and organising others, be highly detail oriented and keen to secure a role that is challenging whilst providing considerable autonomy. The role is hands-on, is extremely varied and will suit someone who enjoys working in a fast-paced environment and is confident with a range of current technologies. You will take great pride in delivering high quality work and working with others to enable them to achieve the very best too. You ll possess excellent communications skills and possess the ability to remain calm and reliable under pressure even when juggling a variety of competing demands. We are a small team, and we all work across different project areas to support each other when needed. You ll be keen to work in this way, and enjoy working as part of a flexible, mutually supportive team. Essential Criteria Skills and Experience: Exceptional organisational skills and ability to anticipate needs, prioritise and plan work effectively. Technologically competent highly proficient in all aspects of the Microsoft Office Suite, ideally skilled with Salesforce and Adobe Creative Suite experience. You ll have the aptitude to develop your skills on new packages too, as needed. Budget management and cost-conscious working, relating to office-wide cost control and business planning. Skilled in research and technical appraisal you ll bring experience of co-ordinating technical and multidisciplinary meetings and preparing briefing papers. Demonstrable track record of successful office and administrative operations management, development and leadership of office systems, procurement and all aspects of administration. An effective communicator able to communicate messages clearly to a range of audiences at all levels, both verbally and in writing. Able to maintain a high degree of confidentiality at all times. An effective, calm, positive and reliable team player. Able to work confidently with senior leaders and influencers. Takes responsibility and ownership for projects, thinking about and acting on what is needed ahead of time. Adaptable and flexible able to respond proactively to the changing needs of a busy team with a diverse workload.
Apr 03, 2026
Full time
Office Manager About the Company Lanarca is an established and award-winning consultancy company offering bespoke design and management consulting services to a small portfolio of longstanding private sector clients. Our success has been based on building long-term partnerships with our clients, and we work hard to understand them to ensure that our services dovetail with their needs often working as an extension to their internal teams. This has resulted in us securing long term commissions, many of which are of regional and national significance in our field. Our practice offers a full range of landscape architectural, ecological and strategic management services across the UK and Ireland. We lead design teams and contribute landscape and environmental services inputs to teams led by others, working on large scale projects. Known for delivering expert service and attention to detail, we respond on every project with bespoke support. Our clients benefit from Director-led services, with hands-on Director involvement at every stage in all our projects, assuring design excellence and the highest quality outputs, delivered within budget and on time. About the Role We are experiencing considerable growth, and this is a new role, responding to an expanded organisation and growing workload for the Directors and key clients. The Office and Operations Manager will play a key role in our team. Reporting to the Managing Director, you will work closely together across a range of commissioned projects, leading the administrative and office team. Your role will be central to activity and output across the business, and you ll operate in a prominent client-facing position, co-ordinating a wide range of projects, as well as supporting the day-to-day running and administration of a very busy office. You ll provide efficient and dynamic support to the Managing Director, working hand-in-glove to respond to business needs, including co-ordinating aspects of business finance working with our accounts team, sub-contractor management, programme management and workload co-ordination for technical specialists within our team. You will take responsibility for ensuring the smooth operation of the business, with calm and collected leadership and bringing a positive, supportive approach to enable and empower team members. You ll get involved in key projects across the UK and Ireland, travelling to support client needs when needed and take the lead on key projects, such as event planning or supporting new team projects. About You This is a wonderful opportunity for someone who is highly organised, likes a very varied and dynamic workload and can calmly and supportively empower others to be their very best. You ll be skilled in motivating and organising others, be highly detail oriented and keen to secure a role that is challenging whilst providing considerable autonomy. The role is hands-on, is extremely varied and will suit someone who enjoys working in a fast-paced environment and is confident with a range of current technologies. You will take great pride in delivering high quality work and working with others to enable them to achieve the very best too. You ll possess excellent communications skills and possess the ability to remain calm and reliable under pressure even when juggling a variety of competing demands. We are a small team, and we all work across different project areas to support each other when needed. You ll be keen to work in this way, and enjoy working as part of a flexible, mutually supportive team. Essential Criteria Skills and Experience: Exceptional organisational skills and ability to anticipate needs, prioritise and plan work effectively. Technologically competent highly proficient in all aspects of the Microsoft Office Suite, ideally skilled with Salesforce and Adobe Creative Suite experience. You ll have the aptitude to develop your skills on new packages too, as needed. Budget management and cost-conscious working, relating to office-wide cost control and business planning. Skilled in research and technical appraisal you ll bring experience of co-ordinating technical and multidisciplinary meetings and preparing briefing papers. Demonstrable track record of successful office and administrative operations management, development and leadership of office systems, procurement and all aspects of administration. An effective communicator able to communicate messages clearly to a range of audiences at all levels, both verbally and in writing. Able to maintain a high degree of confidentiality at all times. An effective, calm, positive and reliable team player. Able to work confidently with senior leaders and influencers. Takes responsibility and ownership for projects, thinking about and acting on what is needed ahead of time. Adaptable and flexible able to respond proactively to the changing needs of a busy team with a diverse workload.
Hays Specialist Recruitment Limited
Maidstone, Kent
Sales Administrator Location: Maidstone, Kent (Hybrid - minimum 4 days onsite)Salary: £27,000-£30,000 DOEFree on-site parking Are you highly organised, detail-driven, and looking to build a career within sales, commercial operations, or account management?A fast-growing, tech-led eCommerce fulfilment and distribution business based near Maidstone is searching for a proactive Sales Administrator to join their expanding revenue team.This is an exciting opportunity to support a high-performing sales function within a modern, innovative organisation that partners with some of the UK's most ambitious brands. ? The RoleAs Sales Administrator, you'll play a key role in keeping sales processes running smoothly, ensuring information is accurate, timely, and aligned across the business. You'll support the sales, operations, manufacturing, and finance teams, helping the organisation deliver a seamless customer experience.What You'll Be Doing Coordinating day-to-day administrative and sales support for the revenue team Producing and formatting quotes, proposals, and customer-facing documents Updating and maintaining CRM records to ensure accurate pipeline information Assisting with tender documents and data capture for new and existing customers Issuing compliance and legal documentation (NDAs, formulation files, supporting paperwork) Handling customer enquiries and directing them to the right internal team Scheduling meetings, follow-ups, and sales activity Supporting reporting on sales performance and opportunities Collaborating cross-functionally to ensure accurate processing of quotations and customer jobs What You'll LearnYou'll receive mentoring and hands-on exposure across multiple commercial functions, developing skills in: Professional CRM and sales tools Fulfilment, logistics, and manufacturing processes Commercial awareness and sales fundamentals Customer communication and relationship building B2B pricing, quotations, and contract processes What We're Looking For Strong attention to detail and excellent organisational skills Confident communicator, both written and verbal Good IT capability (Microsoft Office, email) Ability to multitask and prioritise effectively Positive, proactive, team-focused approach Career ProgressionThis business is passionate about developing talent - and this role is built for progression.Typical routes include: Sales Coordinator ? Sales Executive Customer Success / Account Executive Commercial Operations or Onboarding Specialist Account Manager Why Join? £27,000-£30,000 salary depending on experience Hybrid working (minimum 4 days on-site) Free on-site parking Supportive, collaborative environment Real progression opportunities within a growing organisation If you are interested please get in touch with James on or email in with your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 03, 2026
Full time
Sales Administrator Location: Maidstone, Kent (Hybrid - minimum 4 days onsite)Salary: £27,000-£30,000 DOEFree on-site parking Are you highly organised, detail-driven, and looking to build a career within sales, commercial operations, or account management?A fast-growing, tech-led eCommerce fulfilment and distribution business based near Maidstone is searching for a proactive Sales Administrator to join their expanding revenue team.This is an exciting opportunity to support a high-performing sales function within a modern, innovative organisation that partners with some of the UK's most ambitious brands. ? The RoleAs Sales Administrator, you'll play a key role in keeping sales processes running smoothly, ensuring information is accurate, timely, and aligned across the business. You'll support the sales, operations, manufacturing, and finance teams, helping the organisation deliver a seamless customer experience.What You'll Be Doing Coordinating day-to-day administrative and sales support for the revenue team Producing and formatting quotes, proposals, and customer-facing documents Updating and maintaining CRM records to ensure accurate pipeline information Assisting with tender documents and data capture for new and existing customers Issuing compliance and legal documentation (NDAs, formulation files, supporting paperwork) Handling customer enquiries and directing them to the right internal team Scheduling meetings, follow-ups, and sales activity Supporting reporting on sales performance and opportunities Collaborating cross-functionally to ensure accurate processing of quotations and customer jobs What You'll LearnYou'll receive mentoring and hands-on exposure across multiple commercial functions, developing skills in: Professional CRM and sales tools Fulfilment, logistics, and manufacturing processes Commercial awareness and sales fundamentals Customer communication and relationship building B2B pricing, quotations, and contract processes What We're Looking For Strong attention to detail and excellent organisational skills Confident communicator, both written and verbal Good IT capability (Microsoft Office, email) Ability to multitask and prioritise effectively Positive, proactive, team-focused approach Career ProgressionThis business is passionate about developing talent - and this role is built for progression.Typical routes include: Sales Coordinator ? Sales Executive Customer Success / Account Executive Commercial Operations or Onboarding Specialist Account Manager Why Join? £27,000-£30,000 salary depending on experience Hybrid working (minimum 4 days on-site) Free on-site parking Supportive, collaborative environment Real progression opportunities within a growing organisation If you are interested please get in touch with James on or email in with your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
At Morgan McKinley we are working with a property maintenance company. Currently they are recruiting for a Credit Controller to join our Finance team at our Stratford office, with the opportunity for hybrid working. You will be reporting to the Sales Ledger Manager, you will be responsible for managing outstanding debt, ensuring invoices are paid in line with agreed terms and supporting the financial performance of the business. Also you will be working closely with the external and internal clients to resolve queries. Key responsibilities: Proactively chasing outstanding invoices via phone and email to ensure timely payment Building and maintaining strong relationships with clients to support effective cash collection Keeping accurate and up-to-date records of all debtor communication Regularly following up on overdue invoices and obtaining updates on payment status Liaising with internal stakeholders to resolve invoice queries in a timely manner Escalating overdue debts where required, including legal escalation if necessary Posting and allocating remittances accurately on a daily basis Producing and analysing aged debt reports for senior management About you: At least 3 years' experience in a Credit Control role Previous experience within a Sales Ledger or Finance environment Strong Excel skills, including VLOOKUPs and Pivot Tables Excellent communication skills and confidence engaging with clients Strong organisational skills and attention to detail Ability to take ownership of your workload and work proactively Microsoft dynamics and property industry are desirable
Apr 03, 2026
Full time
At Morgan McKinley we are working with a property maintenance company. Currently they are recruiting for a Credit Controller to join our Finance team at our Stratford office, with the opportunity for hybrid working. You will be reporting to the Sales Ledger Manager, you will be responsible for managing outstanding debt, ensuring invoices are paid in line with agreed terms and supporting the financial performance of the business. Also you will be working closely with the external and internal clients to resolve queries. Key responsibilities: Proactively chasing outstanding invoices via phone and email to ensure timely payment Building and maintaining strong relationships with clients to support effective cash collection Keeping accurate and up-to-date records of all debtor communication Regularly following up on overdue invoices and obtaining updates on payment status Liaising with internal stakeholders to resolve invoice queries in a timely manner Escalating overdue debts where required, including legal escalation if necessary Posting and allocating remittances accurately on a daily basis Producing and analysing aged debt reports for senior management About you: At least 3 years' experience in a Credit Control role Previous experience within a Sales Ledger or Finance environment Strong Excel skills, including VLOOKUPs and Pivot Tables Excellent communication skills and confidence engaging with clients Strong organisational skills and attention to detail Ability to take ownership of your workload and work proactively Microsoft dynamics and property industry are desirable
Office Manager About the Company Our client is an established and award-winning consultancy company offering bespoke design and management consulting services to a small portfolio of longstanding private sector clients. Their success has been based on building long-term partnerships with their clients, and they work hard to understand them to ensure that their services dovetail with their needs often working as an extension to their internal teams. This has resulted in them securing long term commissions, many of which are of regional and national significance in their field. Our client s practice offers a full range of landscape architectural, ecological and strategic management services across the UK and Ireland. They lead design teams and contribute landscape and environmental services inputs to teams led by others, working on large scale projects. Known for delivering expert service and attention to detail, they respond on every project with bespoke support. Their clients benefit from Director-led services, with hands-on Director involvement at every stage in all their projects, assuring design excellence and the highest quality outputs, delivered within budget and on time. About the Role Our client is experiencing considerable growth, and this is a new role, responding to an expanded organisation and growing workload for the Directors and key clients. The Office and Operations Manager will play a key role in their team. Reporting to the Managing Director, you will work closely together across a range of commissioned projects, leading the administrative and office team. Your role will be central to activity and output across the business, and you ll operate in a prominent client-facing position, co-ordinating a wide range of projects, as well as supporting the day-to-day running and administration of a very busy office. You ll provide efficient and dynamic support to the Managing Director, working hand-in-glove to respond to business needs, including co-ordinating aspects of business finance working with their accounts team, sub-contractor management, programme management and workload co-ordination for technical specialists within their team. You will take responsibility for ensuring the smooth operation of the business, with calm and collected leadership and bringing a positive, supportive approach to enable and empower team members. You ll get involved in key projects across the UK and Ireland, travelling to support client needs when needed and take the lead on key projects, such as event planning or supporting new team projects. About You This is a wonderful opportunity for someone who is highly organised, likes a very varied and dynamic workload and can calmly and supportively empower others to be their very best. You ll be skilled in motivating and organising others, be highly detail oriented and keen to secure a role that is challenging whilst providing considerable autonomy. The role is hands-on, is extremely varied and will suit someone who enjoys working in a fast-paced environment and is confident with a range of current technologies. You will take great pride in delivering high quality work and working with others to enable them to achieve the very best too. You ll possess excellent communications skills and possess the ability to remain calm and reliable under pressure even when juggling a variety of competing demands. They are a small team, and they all work across different project areas to support each other when needed. You ll be keen to work in this way, and enjoy working as part of a flexible, mutually supportive team. Essential Criteria Skills and Experience: Exceptional organisational skills and ability to anticipate needs, prioritise and plan work effectively. Technologically competent highly proficient in all aspects of the Microsoft Office Suite, ideally skilled with Salesforce and Adobe Creative Suite experience. You ll have the aptitude to develop your skills on new packages too, as needed. Budget management and cost-conscious working, relating to office-wide cost control and business planning. Skilled in research and technical appraisal you ll bring experience of co-ordinating technical and multidisciplinary meetings and preparing briefing papers. Demonstrable track record of successful office and administrative operations management, development and leadership of office systems, procurement and all aspects of administration. An effective communicator able to communicate messages clearly to a range of audiences at all levels, both verbally and in writing. Able to maintain a high degree of confidentiality at all times. An effective, calm, positive and reliable team player. Able to work confidently with senior leaders and influencers. Takes responsibility and ownership for projects, thinking about and acting on what is needed ahead of time. Adaptable and flexible able to respond proactively to the changing needs of a busy team with a diverse workload.
Apr 03, 2026
Full time
Office Manager About the Company Our client is an established and award-winning consultancy company offering bespoke design and management consulting services to a small portfolio of longstanding private sector clients. Their success has been based on building long-term partnerships with their clients, and they work hard to understand them to ensure that their services dovetail with their needs often working as an extension to their internal teams. This has resulted in them securing long term commissions, many of which are of regional and national significance in their field. Our client s practice offers a full range of landscape architectural, ecological and strategic management services across the UK and Ireland. They lead design teams and contribute landscape and environmental services inputs to teams led by others, working on large scale projects. Known for delivering expert service and attention to detail, they respond on every project with bespoke support. Their clients benefit from Director-led services, with hands-on Director involvement at every stage in all their projects, assuring design excellence and the highest quality outputs, delivered within budget and on time. About the Role Our client is experiencing considerable growth, and this is a new role, responding to an expanded organisation and growing workload for the Directors and key clients. The Office and Operations Manager will play a key role in their team. Reporting to the Managing Director, you will work closely together across a range of commissioned projects, leading the administrative and office team. Your role will be central to activity and output across the business, and you ll operate in a prominent client-facing position, co-ordinating a wide range of projects, as well as supporting the day-to-day running and administration of a very busy office. You ll provide efficient and dynamic support to the Managing Director, working hand-in-glove to respond to business needs, including co-ordinating aspects of business finance working with their accounts team, sub-contractor management, programme management and workload co-ordination for technical specialists within their team. You will take responsibility for ensuring the smooth operation of the business, with calm and collected leadership and bringing a positive, supportive approach to enable and empower team members. You ll get involved in key projects across the UK and Ireland, travelling to support client needs when needed and take the lead on key projects, such as event planning or supporting new team projects. About You This is a wonderful opportunity for someone who is highly organised, likes a very varied and dynamic workload and can calmly and supportively empower others to be their very best. You ll be skilled in motivating and organising others, be highly detail oriented and keen to secure a role that is challenging whilst providing considerable autonomy. The role is hands-on, is extremely varied and will suit someone who enjoys working in a fast-paced environment and is confident with a range of current technologies. You will take great pride in delivering high quality work and working with others to enable them to achieve the very best too. You ll possess excellent communications skills and possess the ability to remain calm and reliable under pressure even when juggling a variety of competing demands. They are a small team, and they all work across different project areas to support each other when needed. You ll be keen to work in this way, and enjoy working as part of a flexible, mutually supportive team. Essential Criteria Skills and Experience: Exceptional organisational skills and ability to anticipate needs, prioritise and plan work effectively. Technologically competent highly proficient in all aspects of the Microsoft Office Suite, ideally skilled with Salesforce and Adobe Creative Suite experience. You ll have the aptitude to develop your skills on new packages too, as needed. Budget management and cost-conscious working, relating to office-wide cost control and business planning. Skilled in research and technical appraisal you ll bring experience of co-ordinating technical and multidisciplinary meetings and preparing briefing papers. Demonstrable track record of successful office and administrative operations management, development and leadership of office systems, procurement and all aspects of administration. An effective communicator able to communicate messages clearly to a range of audiences at all levels, both verbally and in writing. Able to maintain a high degree of confidentiality at all times. An effective, calm, positive and reliable team player. Able to work confidently with senior leaders and influencers. Takes responsibility and ownership for projects, thinking about and acting on what is needed ahead of time. Adaptable and flexible able to respond proactively to the changing needs of a busy team with a diverse workload.
Operations Director Location: Kington, Herefordshire (On-site) Salary: £45,000 £50,000 per annum (dependent on experience) Contract: Full-Time, Permanent Reporting to: Chairman of the Board Governance: Position on the Board of Directors (Monthly Meetings) Start date: Immediate start preferred Application Deadline: 24th April 2026, 5pm The Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Organisational Structure You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team. Direct Reports Sales & Marketing Manager: Driving occupancy and commercial revenue. Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting. Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained. Head of Kitchen: Managing food safety, gross profit (GP), and quality of service. Key Responsibilities 1. Strategic Leadership & Governance Prepare and present monthly operational reports to the Chairman and the Board. Present Key financial reports in collaboration with the admin assistant. Lead the annual business planning process. In collaboration with the sales and marketing manager, implement the marketing strategy. Act as a guardian of Dunfield s culture, ensuring the venue remains a "home from home" for all guests. 2. Financial & Commercial Management Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs. Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy. Understands the importance of financial management and has the ability to compile financial reports for Board meetings. 3. Operational Excellence & Compliance Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting. Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests. Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency. Share duty manager responsibilities. 4. People & Culture Foster a high-performing, collaborative environment between the distinct departments. Manage recruitment, appraisals, and professional development for the senior team. Performance Indicators (KPIs) 1. Financial & Efficiency KPIs Primary KPI: Achievement of 103 FHE days. Secondary KPI: 15% conversion rate of OTA guests to direct bookers. Tertiary KPI: Average TRevPAG of £2.00+ per guest. 2. Operational & Capacity KPIs Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups. The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance). Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing. 3. Compliance & Duty Management KPIs Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding). Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality. Staff Retention & Training: A target for Staff Turnover The Ideal Candidate Experience Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management. Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders. Commercial Acumen: Proven track record of improving profit margins without compromising service quality. Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance). Skills Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3 5 years. Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances. Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor. Benefits Board Position: A genuine opportunity to shape the future of a significant regional venue. Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy. Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside. Why Join Us? You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike. Job Description: Internal Document Role Profile Job Title: Operations Director Department: board level Contract Type: Full-time, Permanent Salary Grade: TBC Start date: ASAP Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Key Responsibilities 1. Financial Stewardship & Yield Management Monitor the venue s "Daily Burn" of £978.08, ensuring all operational activities contribute toward our annual break-even target of 103 "Full House Equivalent" (FHE) days. Implement and manage "Minimum Facility Fees" and "Minimum Catering Fees" to protect the venue against the risks of under-capacity. Drive a 2026 strategy to move from per-person metrics to FHE tracking to secure long-term sustainability. 2. Operational Excellence & Asset Management Oversee the maintenance and upkeep of the historic manor, 15 acres of grounds and the indoor swimming pool our "gold dust" asset. Manage a quadrupling of energy costs through aggressive utility efficiency and smart scheduling of "Whole Site" vs. "Stables" bookings. Ensure the venue remains a "Safe Sanctuary" for schools and youth groups, maintaining all regulatory standards for residential stays. 3. Commercial Growth & Guest Experience Execute the "Midweek Profit Zone" strategy, targeting corporate retreats and "Work from Hotel" bookings to fill the Monday Friday slump. Collaborate on the "TRevPAG" initiative (Total Revenue Per Available Guest) to increase spend on extras like the tuck shop and pool hire. Maintain the "Home from Home" vibe that differentiates us from institutional "mega" centers, ensuring high-quality communal spaces for all guests. 4. Mission & People Leadership Lead the staff team with a focus on hospitality and mission-alignment. Oversee the "Church Subsidy" model, ensuring that faith-based groups receive their mandated support while commercial groups provide the necessary profit margins. Candidate Profile Commercial Acumen: You understand that a 70% occupancy in the Stables can still result in a net loss and know how to fix it. Operational Grit: You are comfortable managing a high fixed-cost heritage site with complex heating and maintenance needs. Values-Driven: You respect our faith-rooted origins and can balance charitable "at-cost" bookings with high-margin commercial events. Strategic Thinker: You can translate a "Mixed Booking Model" into a daily action plan for your team. If you d like, I can also format this into a PDF, a designed job advert layout, or a shorter recruitment ready version.
Apr 03, 2026
Full time
Operations Director Location: Kington, Herefordshire (On-site) Salary: £45,000 £50,000 per annum (dependent on experience) Contract: Full-Time, Permanent Reporting to: Chairman of the Board Governance: Position on the Board of Directors (Monthly Meetings) Start date: Immediate start preferred Application Deadline: 24th April 2026, 5pm The Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Organisational Structure You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team. Direct Reports Sales & Marketing Manager: Driving occupancy and commercial revenue. Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting. Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained. Head of Kitchen: Managing food safety, gross profit (GP), and quality of service. Key Responsibilities 1. Strategic Leadership & Governance Prepare and present monthly operational reports to the Chairman and the Board. Present Key financial reports in collaboration with the admin assistant. Lead the annual business planning process. In collaboration with the sales and marketing manager, implement the marketing strategy. Act as a guardian of Dunfield s culture, ensuring the venue remains a "home from home" for all guests. 2. Financial & Commercial Management Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs. Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy. Understands the importance of financial management and has the ability to compile financial reports for Board meetings. 3. Operational Excellence & Compliance Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting. Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests. Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency. Share duty manager responsibilities. 4. People & Culture Foster a high-performing, collaborative environment between the distinct departments. Manage recruitment, appraisals, and professional development for the senior team. Performance Indicators (KPIs) 1. Financial & Efficiency KPIs Primary KPI: Achievement of 103 FHE days. Secondary KPI: 15% conversion rate of OTA guests to direct bookers. Tertiary KPI: Average TRevPAG of £2.00+ per guest. 2. Operational & Capacity KPIs Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups. The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance). Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing. 3. Compliance & Duty Management KPIs Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding). Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality. Staff Retention & Training: A target for Staff Turnover The Ideal Candidate Experience Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management. Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders. Commercial Acumen: Proven track record of improving profit margins without compromising service quality. Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance). Skills Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3 5 years. Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances. Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor. Benefits Board Position: A genuine opportunity to shape the future of a significant regional venue. Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy. Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside. Why Join Us? You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike. Job Description: Internal Document Role Profile Job Title: Operations Director Department: board level Contract Type: Full-time, Permanent Salary Grade: TBC Start date: ASAP Role Purpose The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue. Key Responsibilities 1. Financial Stewardship & Yield Management Monitor the venue s "Daily Burn" of £978.08, ensuring all operational activities contribute toward our annual break-even target of 103 "Full House Equivalent" (FHE) days. Implement and manage "Minimum Facility Fees" and "Minimum Catering Fees" to protect the venue against the risks of under-capacity. Drive a 2026 strategy to move from per-person metrics to FHE tracking to secure long-term sustainability. 2. Operational Excellence & Asset Management Oversee the maintenance and upkeep of the historic manor, 15 acres of grounds and the indoor swimming pool our "gold dust" asset. Manage a quadrupling of energy costs through aggressive utility efficiency and smart scheduling of "Whole Site" vs. "Stables" bookings. Ensure the venue remains a "Safe Sanctuary" for schools and youth groups, maintaining all regulatory standards for residential stays. 3. Commercial Growth & Guest Experience Execute the "Midweek Profit Zone" strategy, targeting corporate retreats and "Work from Hotel" bookings to fill the Monday Friday slump. Collaborate on the "TRevPAG" initiative (Total Revenue Per Available Guest) to increase spend on extras like the tuck shop and pool hire. Maintain the "Home from Home" vibe that differentiates us from institutional "mega" centers, ensuring high-quality communal spaces for all guests. 4. Mission & People Leadership Lead the staff team with a focus on hospitality and mission-alignment. Oversee the "Church Subsidy" model, ensuring that faith-based groups receive their mandated support while commercial groups provide the necessary profit margins. Candidate Profile Commercial Acumen: You understand that a 70% occupancy in the Stables can still result in a net loss and know how to fix it. Operational Grit: You are comfortable managing a high fixed-cost heritage site with complex heating and maintenance needs. Values-Driven: You respect our faith-rooted origins and can balance charitable "at-cost" bookings with high-margin commercial events. Strategic Thinker: You can translate a "Mixed Booking Model" into a daily action plan for your team. If you d like, I can also format this into a PDF, a designed job advert layout, or a shorter recruitment ready version.
Customer Journey Manager Location : Alfreton, DE55 7RG Salary : Competitive (DOE) + Excellent Benefits! Contract : Full-time, Permanent Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme , On site parking, 23 days holiday plus Statutory Mobility in Motion (MiM) offer a market-leading range of vehicle adaptations that enable our customers to re-gain and maintain their independence. Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement. What do we do We offer a wide range of vehicle adaptations so that people with mobility issues can re-gain and maintain their independence. Our products are transformative for their users, which is why our customers recommend us to their friends and families. We are now recruiting for a Customer Journey Manager . This is a pivotal leadership role at the heart of the commercial operation, responsible for shaping and optimising the full customer journey from initial enquiry through to aftercare. You will lead key customer-facing teams, drive performance through data and insight, and play a critical role in improving processes, systems, and service delivery. This is an exciting opportunity for a commercially minded, customer-focused professional to make a tangible impact in a purpose-driven organisation. Duties of the Customer Journey Manager: Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving performance and accountability Own, monitor, and report on key KPIs including sales conversion, customer satisfaction, SLAs, and customer-related issues Ensure efficient and accurate handling of enquiries, bookings, orders, and installations Drive continuous improvement across sales processes, workflows, and customer communications Identify risks, bottlenecks, and opportunities across the customer journey and implement effective solutions Collaborate with internal departments to ensure seamless handovers and delivery of customer commitments Oversee CRM systems (including Dynamics), ensuring data accuracy and optimising system performance Manage returns, warranties, and escalated complaints, ensuring timely resolution and root cause analysis Standardise processes, documentation, and best practice across customer-facing teams Coach, develop, and performance manage team members through regular reviews and objective setting Work with the Marketing team to improve customer review engagement across platforms such as Trustpilot and Google Monitor customer feedback and use insights to drive continuous improvement initiatives In order to be successful in this role you must have: Strong leadership experience managing customer-facing or commercial teams Proven ability to manage and improve end-to-end customer journeys Data-driven with experience managing KPIs and performance metrics Excellent communication and interpersonal skills, with high emotional intelligence Confident handling complex or sensitive customer situations Strong organisational skills with the ability to manage multiple priorities IT proficient, including MS Office and CRM systems (Dynamics desirable) Proactive, solutions-focused, and commercially aware Core Values & Behaviours: Innovation Driven: Open to new ideas and continuous improvement Service: Customer-first mindset with a proactive, solutions-led approach Ethical & Fair: Acts with integrity, respect, and professionalism at all times Any Additional Information : This role plays a key part in delivering the company s mission to improve mobility and customer experience through high-quality service and operational excellence. Interested? Why not submit your application today! No agencies please.
Apr 03, 2026
Full time
Customer Journey Manager Location : Alfreton, DE55 7RG Salary : Competitive (DOE) + Excellent Benefits! Contract : Full-time, Permanent Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme , On site parking, 23 days holiday plus Statutory Mobility in Motion (MiM) offer a market-leading range of vehicle adaptations that enable our customers to re-gain and maintain their independence. Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement. What do we do We offer a wide range of vehicle adaptations so that people with mobility issues can re-gain and maintain their independence. Our products are transformative for their users, which is why our customers recommend us to their friends and families. We are now recruiting for a Customer Journey Manager . This is a pivotal leadership role at the heart of the commercial operation, responsible for shaping and optimising the full customer journey from initial enquiry through to aftercare. You will lead key customer-facing teams, drive performance through data and insight, and play a critical role in improving processes, systems, and service delivery. This is an exciting opportunity for a commercially minded, customer-focused professional to make a tangible impact in a purpose-driven organisation. Duties of the Customer Journey Manager: Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving performance and accountability Own, monitor, and report on key KPIs including sales conversion, customer satisfaction, SLAs, and customer-related issues Ensure efficient and accurate handling of enquiries, bookings, orders, and installations Drive continuous improvement across sales processes, workflows, and customer communications Identify risks, bottlenecks, and opportunities across the customer journey and implement effective solutions Collaborate with internal departments to ensure seamless handovers and delivery of customer commitments Oversee CRM systems (including Dynamics), ensuring data accuracy and optimising system performance Manage returns, warranties, and escalated complaints, ensuring timely resolution and root cause analysis Standardise processes, documentation, and best practice across customer-facing teams Coach, develop, and performance manage team members through regular reviews and objective setting Work with the Marketing team to improve customer review engagement across platforms such as Trustpilot and Google Monitor customer feedback and use insights to drive continuous improvement initiatives In order to be successful in this role you must have: Strong leadership experience managing customer-facing or commercial teams Proven ability to manage and improve end-to-end customer journeys Data-driven with experience managing KPIs and performance metrics Excellent communication and interpersonal skills, with high emotional intelligence Confident handling complex or sensitive customer situations Strong organisational skills with the ability to manage multiple priorities IT proficient, including MS Office and CRM systems (Dynamics desirable) Proactive, solutions-focused, and commercially aware Core Values & Behaviours: Innovation Driven: Open to new ideas and continuous improvement Service: Customer-first mindset with a proactive, solutions-led approach Ethical & Fair: Acts with integrity, respect, and professionalism at all times Any Additional Information : This role plays a key part in delivering the company s mission to improve mobility and customer experience through high-quality service and operational excellence. Interested? Why not submit your application today! No agencies please.
Brand Marketing and Corporate Partnerships Manager We are looking for a Brand Marketing and Corporate Partnerships Manager to join the team in this hybrid working role. Position: Brand Marketing and Corporate Partnerships Manager Location: Huddersfield/Hybrid Hours: Full-time, 37 hours per week Salary: £40,000 - £45,000k per annum Contract: Permanent Benefits: Include 26 days' holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns Closing Date: 23rd April 2026 The Role You will be responsible for the voice of the organisation brand both on and offline. You will inspire and lead the Marketing and Corporate Partnerships team and colleagues to further raise the charity's profile, widen reach across all audiences and support membership and organisational growth. You will lead innovation and improvement of communications and marketing activity and utilisation of multichannel marketing opportunities to support income generation. With a strategic approach and an in-depth understanding of digital media, marketing and relationship management, the post holder will report to and work closely with the Director of Business Development Key areas of focus include: Develop and manage the marketing strategy, to position the charity's marketing for membership growth, increased brand awareness and self-sustainability Manage the performance of the marketing and corporate partnerships team and work effectively across teams and departments to ensure targets and KPIs are achieved Prepare and manage the marketing and commercial budgets, ensuring robust and proactive financial management and return on investment Achieve an annual income generation target through presenting a broad range of multichannel marketing opportunities to commercial suppliers Manage, support and guide the Partnerships Manager to source and engage new commercial partners and advertisers whose business aims meet the needs of members and are consistent with policy. About You You will have an honours degree or equivalent experience and a recognised marketing/communications professional qualification or demonstrable level of equivalent expertise. We are looking for someone with experience of: Brand management and/or account management Line management experience of a marketing/ relationship management team Achieving income generation Social and digital marketing and communications Project and budget management Internal communications and commercial marketing plans Managing long-term customer relationships Marketing products and services to blue-chip companies or business-to-business sectors Product launches and sales Developing and driving new tactical initiatives and brand building ideas Creating an internal communication strategy that builds knowledge and understanding across teams Leading smooth on-boarding of new partners and integration within the organisation To apply please submit your CV along with a supporting statement including any supplementary information that will support your application. About the Organisation Join a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish. The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society. You may also have experience in areas such as Brand, Marketing, Corporate Partnerships, Brand Manager, Marketing Manager, Corporate Partnerships Manager, Marketing and Communications, Brand Marketing and Corporate Partnerships. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Apr 03, 2026
Full time
Brand Marketing and Corporate Partnerships Manager We are looking for a Brand Marketing and Corporate Partnerships Manager to join the team in this hybrid working role. Position: Brand Marketing and Corporate Partnerships Manager Location: Huddersfield/Hybrid Hours: Full-time, 37 hours per week Salary: £40,000 - £45,000k per annum Contract: Permanent Benefits: Include 26 days' holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns Closing Date: 23rd April 2026 The Role You will be responsible for the voice of the organisation brand both on and offline. You will inspire and lead the Marketing and Corporate Partnerships team and colleagues to further raise the charity's profile, widen reach across all audiences and support membership and organisational growth. You will lead innovation and improvement of communications and marketing activity and utilisation of multichannel marketing opportunities to support income generation. With a strategic approach and an in-depth understanding of digital media, marketing and relationship management, the post holder will report to and work closely with the Director of Business Development Key areas of focus include: Develop and manage the marketing strategy, to position the charity's marketing for membership growth, increased brand awareness and self-sustainability Manage the performance of the marketing and corporate partnerships team and work effectively across teams and departments to ensure targets and KPIs are achieved Prepare and manage the marketing and commercial budgets, ensuring robust and proactive financial management and return on investment Achieve an annual income generation target through presenting a broad range of multichannel marketing opportunities to commercial suppliers Manage, support and guide the Partnerships Manager to source and engage new commercial partners and advertisers whose business aims meet the needs of members and are consistent with policy. About You You will have an honours degree or equivalent experience and a recognised marketing/communications professional qualification or demonstrable level of equivalent expertise. We are looking for someone with experience of: Brand management and/or account management Line management experience of a marketing/ relationship management team Achieving income generation Social and digital marketing and communications Project and budget management Internal communications and commercial marketing plans Managing long-term customer relationships Marketing products and services to blue-chip companies or business-to-business sectors Product launches and sales Developing and driving new tactical initiatives and brand building ideas Creating an internal communication strategy that builds knowledge and understanding across teams Leading smooth on-boarding of new partners and integration within the organisation To apply please submit your CV along with a supporting statement including any supplementary information that will support your application. About the Organisation Join a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish. The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society. You may also have experience in areas such as Brand, Marketing, Corporate Partnerships, Brand Manager, Marketing Manager, Corporate Partnerships Manager, Marketing and Communications, Brand Marketing and Corporate Partnerships. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Your new company A growing construction business is recruiting for a Finance Manager to join the team, reporting to the Finance Director. Your new role This is a progressive role, and we are looking for a qualified finance professional that is looking to take a hands-on leadership role. You'll manage day-to-day financial operations, support long-term planning, and play an active part in the leadership team. The role involves leading a small finance team, ensuring strong financial controls, and delivering accurate reporting and analysis.Key areas of responsibility include: Overseeing the Finance Department and deputising for the Finance Director Leading, mentoring, and developing a small finance team Preparing monthly management accounts, balance sheet reconciliations, and variance analysis Monitoring budgets, cost control, and project spend Ensuring compliance with accounting standards, internal policies, and statutory requirements Managing VAT returns, payroll for weekly waged staff Producing weekly cashflow forecasts and reporting on sales and build progress Liaising with auditors and preparing year-end information Working closely with other departments to maintain strong communication and efficient workflows What you'll need to succeed This is a great opportunity for someone looking to progress their career in a busy hands-on leadership role. This will either suit someone as a first-time mover that has experience auditing product-based businesses, or potentially someone already in the industry ready to take on a new challenge. We are looking for someone that is ambitious and looking to take a step-up into Financial Controller / Head of Finance in the future. What you'll get in return The role is based close to the M4 / M5 and has parking on site. It's mainly a site-based role but has some flexibility and offers a competitive salary, car allowance and bonus. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 03, 2026
Full time
Your new company A growing construction business is recruiting for a Finance Manager to join the team, reporting to the Finance Director. Your new role This is a progressive role, and we are looking for a qualified finance professional that is looking to take a hands-on leadership role. You'll manage day-to-day financial operations, support long-term planning, and play an active part in the leadership team. The role involves leading a small finance team, ensuring strong financial controls, and delivering accurate reporting and analysis.Key areas of responsibility include: Overseeing the Finance Department and deputising for the Finance Director Leading, mentoring, and developing a small finance team Preparing monthly management accounts, balance sheet reconciliations, and variance analysis Monitoring budgets, cost control, and project spend Ensuring compliance with accounting standards, internal policies, and statutory requirements Managing VAT returns, payroll for weekly waged staff Producing weekly cashflow forecasts and reporting on sales and build progress Liaising with auditors and preparing year-end information Working closely with other departments to maintain strong communication and efficient workflows What you'll need to succeed This is a great opportunity for someone looking to progress their career in a busy hands-on leadership role. This will either suit someone as a first-time mover that has experience auditing product-based businesses, or potentially someone already in the industry ready to take on a new challenge. We are looking for someone that is ambitious and looking to take a step-up into Financial Controller / Head of Finance in the future. What you'll get in return The role is based close to the M4 / M5 and has parking on site. It's mainly a site-based role but has some flexibility and offers a competitive salary, car allowance and bonus. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Manpower are currently seeking an interim Customer Service Representative to work with our global FMCG beauty client and become an integral part of their fast-paced FMCG environment. The position is based at their Milton Keynes Distribution Centre, immediately adjacent to J13 M1 motorway. This is a full-time temporary role to run until end of December 2026 requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 30,000 per annum, pro rata, depending upon experience. Your core role would involve answering calls from our customers, both external and internal - place orders, resolving all Customer enquiries and queries, investigating and liaising with other departments to ensure all are resolved swiftly and accurately. You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system. Key Responsibilities Provide day-to-day support to the CE Sales Lead Complete all forms for samples, free-of-charge requests, etc. Complete pricing forms once requested by Sales and approved by the CCD team Prepare new line forms for extended distribution with distributors Monitor order flow - including order entry, pick & pack, and delivery (focusing on lead time and accuracy) Highlight and request adjustments for any orders where changes might be needed Liaise with Marketing to ensure the latest assets and portfolio updates (additions/delists) are shared Manage pricing queries raised by our 3PL Order Management partner (Alloga) and connect with the CCD team as pricing owners Share up-to-date master data upon distributor request Provide post-service support and issue resolution when required by the CE Sales Lead (key contact for Alloga on claims, etc.) Work closely with the Logistics Manager to resolve any issues with our 3PL transport company or deliveries Key Skills Experience of Customer Service/stakeholder engagement Good oral communication. Able to multi-task. Team player. Pro-active.
Apr 03, 2026
Seasonal
Manpower are currently seeking an interim Customer Service Representative to work with our global FMCG beauty client and become an integral part of their fast-paced FMCG environment. The position is based at their Milton Keynes Distribution Centre, immediately adjacent to J13 M1 motorway. This is a full-time temporary role to run until end of December 2026 requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to 30,000 per annum, pro rata, depending upon experience. Your core role would involve answering calls from our customers, both external and internal - place orders, resolving all Customer enquiries and queries, investigating and liaising with other departments to ensure all are resolved swiftly and accurately. You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system. Key Responsibilities Provide day-to-day support to the CE Sales Lead Complete all forms for samples, free-of-charge requests, etc. Complete pricing forms once requested by Sales and approved by the CCD team Prepare new line forms for extended distribution with distributors Monitor order flow - including order entry, pick & pack, and delivery (focusing on lead time and accuracy) Highlight and request adjustments for any orders where changes might be needed Liaise with Marketing to ensure the latest assets and portfolio updates (additions/delists) are shared Manage pricing queries raised by our 3PL Order Management partner (Alloga) and connect with the CCD team as pricing owners Share up-to-date master data upon distributor request Provide post-service support and issue resolution when required by the CE Sales Lead (key contact for Alloga on claims, etc.) Work closely with the Logistics Manager to resolve any issues with our 3PL transport company or deliveries Key Skills Experience of Customer Service/stakeholder engagement Good oral communication. Able to multi-task. Team player. Pro-active.
Company Description Head of Test role (managing Test Managers) Senior strategic role Join us as we build our capability in readiness for large implementation project. 26 days holiday, and a day off for your birthday Free access to company holiday homes Discretionary annual bonus plus an additional Shared Reward Bonus Health cash plan plus Private medical insurance Life assurance and Critical illness cover Free local gym access This role is based 5 days at our Cheadle office in South Manchester (SK8 3GW) We re Together. For over 50 years, we ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can t or won t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book. Job Description As Head of Testing, you will have the opportunity to join the next phase of evolution for a long established, well respected organisation. As part of Group Technology Services, you will ensure high quality releases, adherence to internal and external standards and quality controls through manual and automated testing. You will work closely with colleagues through the business and technical teams as part of cross functional teams set up to build and deliver the essential products needed to support the Together business. You will have the opportunity to create a modern automated test strategy for the organisation and to see it through to delivering effective results. You will be a key player in the transformation of Together technical capability. This role will be the ideal challenge for an experienced test expert who is keen on driving organisational level test strategy and execution within a modern cloud enabled DevOps environment. Examples of the key accountabilities of the role Adherence to IT Change and Operational policies and standards Taking ownership of the test strategy and approach across the organisation and leading the test engineering team Define the test strategy for the organisation and oversee the test approach for the major projects and programmes in the portfolio. Lead the management and development of the test engineering capability within Together and the evolution of that capability. Work with the engineering teams to select, deploy and operationalise the right test tools to support Together s strategy Drive a continuous quality culture throughout the technology organisation and be the Qualifications A deep understanding of the strategies needed within an organisation to drive a testing approach which supports continuous integration and delivery and meets the business needs. Ability to lead a team of test engineers delivering work across a number of different delivery streams. Self starting and able to organise yourself to deliver outstanding results Experience in the generation of automated test suites to ensure that requirements are satisfied, including happy and unhappy path approaches Automated testing of complex web applications with multiple workflows and paths Experience of working as part of an agile team, and integrating automated testing into CI/CD pipelines (Microsoft Azure DevOps and AutoRabit for Salesforce) Familiarity with nCino, Salesforce, Azure APIs, or Thought Machine Vault would be useful Experience of testing tools and frameworks such as Postman or AccelQ would be useful Full coverage of Functional, Regression, Load, Performance, Security, and Persona-based testing. Experience of working in an enterprise environment Experience with cloud infrastructure with a specialism in Azure Ability to work collaboratively in a team environment Experience with DevOps Procedures and process and working in an Agile Environment Results oriented with the ability to consistently meet deadlines Additional Information If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Click here for more information on our Recruitment Process Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks. Please apply ASAP. We would like to commence interviews in early March
Apr 03, 2026
Full time
Company Description Head of Test role (managing Test Managers) Senior strategic role Join us as we build our capability in readiness for large implementation project. 26 days holiday, and a day off for your birthday Free access to company holiday homes Discretionary annual bonus plus an additional Shared Reward Bonus Health cash plan plus Private medical insurance Life assurance and Critical illness cover Free local gym access This role is based 5 days at our Cheadle office in South Manchester (SK8 3GW) We re Together. For over 50 years, we ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can t or won t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book. Job Description As Head of Testing, you will have the opportunity to join the next phase of evolution for a long established, well respected organisation. As part of Group Technology Services, you will ensure high quality releases, adherence to internal and external standards and quality controls through manual and automated testing. You will work closely with colleagues through the business and technical teams as part of cross functional teams set up to build and deliver the essential products needed to support the Together business. You will have the opportunity to create a modern automated test strategy for the organisation and to see it through to delivering effective results. You will be a key player in the transformation of Together technical capability. This role will be the ideal challenge for an experienced test expert who is keen on driving organisational level test strategy and execution within a modern cloud enabled DevOps environment. Examples of the key accountabilities of the role Adherence to IT Change and Operational policies and standards Taking ownership of the test strategy and approach across the organisation and leading the test engineering team Define the test strategy for the organisation and oversee the test approach for the major projects and programmes in the portfolio. Lead the management and development of the test engineering capability within Together and the evolution of that capability. Work with the engineering teams to select, deploy and operationalise the right test tools to support Together s strategy Drive a continuous quality culture throughout the technology organisation and be the Qualifications A deep understanding of the strategies needed within an organisation to drive a testing approach which supports continuous integration and delivery and meets the business needs. Ability to lead a team of test engineers delivering work across a number of different delivery streams. Self starting and able to organise yourself to deliver outstanding results Experience in the generation of automated test suites to ensure that requirements are satisfied, including happy and unhappy path approaches Automated testing of complex web applications with multiple workflows and paths Experience of working as part of an agile team, and integrating automated testing into CI/CD pipelines (Microsoft Azure DevOps and AutoRabit for Salesforce) Familiarity with nCino, Salesforce, Azure APIs, or Thought Machine Vault would be useful Experience of testing tools and frameworks such as Postman or AccelQ would be useful Full coverage of Functional, Regression, Load, Performance, Security, and Persona-based testing. Experience of working in an enterprise environment Experience with cloud infrastructure with a specialism in Azure Ability to work collaboratively in a team environment Experience with DevOps Procedures and process and working in an Agile Environment Results oriented with the ability to consistently meet deadlines Additional Information If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Click here for more information on our Recruitment Process Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks. Please apply ASAP. We would like to commence interviews in early March
Job Title: Account and Business Development Manager Location: Farringdon Salary: £30,000 per annum + Up to £9k bonus Job type: Full time, Permanent The Company is a multi-award-winning business development and lead generation agency with a strong focus on the Creative and Healthcare sectors. The Role: We're looking for someone to join our growing team of humans, plants and laptops. You will represent some of the most innovative marketing and communication agencies in Europe as their Account and Business Development Manager. This is not a sales role. You will be working together with your client to identify global brand leaders and reach out to them via phone, email and LinkedIn to set up high-level appointments for them. The role involves nurturing client relationships, organising information, understanding timelines, balancing to-do lists, and adapting to shifting priorities and strategies. You will be collaborating with our team of BDMs, your Client Success Manager and Team Assistant to deliver a high-quality, seamless service to our clients. This is a hybrid position working at our Kings Cross office at least two days a week. We can only consider candidates with a right to work in the UK, we cannot sponsor. We encourage applications from all walks of life, but unfortunately, we cannot accept applications from Haribo gummy bears as Sam is now vegetarian. Your Responsibilities: Outreach: Representing the client(s) in a professional way Nurturing prospects, building ongoing relationships and ensuring that all meetings booked are qualified, and communicated well with your client. Booking two/a number of meetings a week and managing changes in scheduling in a timely manner Maintaining agreed outreach volumes consistently Client Management: Preparing and leading meetings with the client, building client rapport and trust Preparing well-written and detailed briefing notes for the client, prior to them attending meetings, with clear objectives and focus areas Supporting the client strategy with the implementation of bespoke client campaigns Working with your CSM to ensure ongoing client satisfaction Admin: Comfortable using a CRM system, Google Sheets, and following internal processes Logging conversations with clear actions and next steps Reading and responding to emails in a timely manner About you: Required Attributes: Organised and attentive to client needs Experience in managing and nurturing relationships Confident reaching out to new leads to introduce the client Experience with either Google Workspace or Microsoft Office Excellent English language skills, verbal and written Highly focused and organised with a desire to learn and grow Calm under pressure with the ability to multi-task and prioritise within a constantly shifting environment Proactive and comfortable contributing to discussions Self-motivated to problem-solve Eye for detail Good communicator and able to read and adapt to social cues Ability to anticipate and identify client issues Can take detailed notes during conversations. Desired Attributes: Experience with CRM systems, ideally Hubspot Knowledge of GDPR and data protection practices Touch typing Additional languages Benefits: Hybrid working. Office drinks/dinner or activity once a month in Central London Extensive ongoing personal development Unlimited access to therapy on our well-being platform Access to company library and company Book Club Free sanitary products at our Farringdon office Implemented Anti-harassment Policy Regular company workshops on a variety of topics, including Mental Health and Wellbeing awareness and Sexual Harassment. 20 days Holiday + 8 public holidays + extra paid day off for your Birthday x2 Mental Health mornings off/ year Monthly 1-2-1's with Company Director to discuss development and well-being A supportive team that values quality work but also believes in a healthy work/life balance 10% Discount on drinks at local Coffee Shop Our Values: Multidimensional innovation - Implementing strategic decisions from all walks of life, celebrating failures as lessons for further innovation Integrity - Making choices that are well thought-out, ethical and fair Human first - Work life does not come at a cost to personal life Collegiality - Individual thinking, mindful of the collective, allowing space for open collaboration. The things which make us different are valued and respected Hard work - Passion for ongoing learning and development Our Awards: Best Global Business Development & Lead Generation Agency - Global 100 Awards 2022, 2023, 2024, 2025, and 2026 Please note: Our office is accessible via stairs only Candidates with experience of or working currently in relevant job titles, including: Account Manager, New Business Manager, Business Development Manager, Business Developer, Lead Generation, Marketing Manager, Partnerships Manager, Client Success, Customer Success, Sales Account Manager, Sales Manager, B2B Sales may also be considered
Apr 03, 2026
Full time
Job Title: Account and Business Development Manager Location: Farringdon Salary: £30,000 per annum + Up to £9k bonus Job type: Full time, Permanent The Company is a multi-award-winning business development and lead generation agency with a strong focus on the Creative and Healthcare sectors. The Role: We're looking for someone to join our growing team of humans, plants and laptops. You will represent some of the most innovative marketing and communication agencies in Europe as their Account and Business Development Manager. This is not a sales role. You will be working together with your client to identify global brand leaders and reach out to them via phone, email and LinkedIn to set up high-level appointments for them. The role involves nurturing client relationships, organising information, understanding timelines, balancing to-do lists, and adapting to shifting priorities and strategies. You will be collaborating with our team of BDMs, your Client Success Manager and Team Assistant to deliver a high-quality, seamless service to our clients. This is a hybrid position working at our Kings Cross office at least two days a week. We can only consider candidates with a right to work in the UK, we cannot sponsor. We encourage applications from all walks of life, but unfortunately, we cannot accept applications from Haribo gummy bears as Sam is now vegetarian. Your Responsibilities: Outreach: Representing the client(s) in a professional way Nurturing prospects, building ongoing relationships and ensuring that all meetings booked are qualified, and communicated well with your client. Booking two/a number of meetings a week and managing changes in scheduling in a timely manner Maintaining agreed outreach volumes consistently Client Management: Preparing and leading meetings with the client, building client rapport and trust Preparing well-written and detailed briefing notes for the client, prior to them attending meetings, with clear objectives and focus areas Supporting the client strategy with the implementation of bespoke client campaigns Working with your CSM to ensure ongoing client satisfaction Admin: Comfortable using a CRM system, Google Sheets, and following internal processes Logging conversations with clear actions and next steps Reading and responding to emails in a timely manner About you: Required Attributes: Organised and attentive to client needs Experience in managing and nurturing relationships Confident reaching out to new leads to introduce the client Experience with either Google Workspace or Microsoft Office Excellent English language skills, verbal and written Highly focused and organised with a desire to learn and grow Calm under pressure with the ability to multi-task and prioritise within a constantly shifting environment Proactive and comfortable contributing to discussions Self-motivated to problem-solve Eye for detail Good communicator and able to read and adapt to social cues Ability to anticipate and identify client issues Can take detailed notes during conversations. Desired Attributes: Experience with CRM systems, ideally Hubspot Knowledge of GDPR and data protection practices Touch typing Additional languages Benefits: Hybrid working. Office drinks/dinner or activity once a month in Central London Extensive ongoing personal development Unlimited access to therapy on our well-being platform Access to company library and company Book Club Free sanitary products at our Farringdon office Implemented Anti-harassment Policy Regular company workshops on a variety of topics, including Mental Health and Wellbeing awareness and Sexual Harassment. 20 days Holiday + 8 public holidays + extra paid day off for your Birthday x2 Mental Health mornings off/ year Monthly 1-2-1's with Company Director to discuss development and well-being A supportive team that values quality work but also believes in a healthy work/life balance 10% Discount on drinks at local Coffee Shop Our Values: Multidimensional innovation - Implementing strategic decisions from all walks of life, celebrating failures as lessons for further innovation Integrity - Making choices that are well thought-out, ethical and fair Human first - Work life does not come at a cost to personal life Collegiality - Individual thinking, mindful of the collective, allowing space for open collaboration. The things which make us different are valued and respected Hard work - Passion for ongoing learning and development Our Awards: Best Global Business Development & Lead Generation Agency - Global 100 Awards 2022, 2023, 2024, 2025, and 2026 Please note: Our office is accessible via stairs only Candidates with experience of or working currently in relevant job titles, including: Account Manager, New Business Manager, Business Development Manager, Business Developer, Lead Generation, Marketing Manager, Partnerships Manager, Client Success, Customer Success, Sales Account Manager, Sales Manager, B2B Sales may also be considered
