3 jobs found

Are you a customer-focused IT professional looking to grow your career within a forward-thinking MSP environment? Are you a customer-focused IT professional looking to grow your career within a forward-thinking MSP environment? An established Managed Service Provider is looking for an experienced Service Desk Engineer to join their technical support team. This is a great opportunity to work across a varied client base, handling escalations, owning tickets end to end, and getting involved in both reactive and proactive work in a fast-paced MSP setting. The role offers 70% remote working, with regular collaboration in the office, attendance at client sites when required, and involvement in company training and events. What you will do Act as the first point of contact for clients via phone, ticketing system, and online chat Serve as an escalation point for 1st line engineers, handling more complex issues Own incidents through their full lifecycle, keeping clients informed and ensuring issues are resolved properly Work to agreed Service Desk SLAs, including response times, resolution targets, and customer satisfaction Provide remote support as well as attend client sites when hands-on support is required Maintain and update the Service Knowledge Management System Contribute to client projects and proactive improvements, not just BAU tickets What you will need Minimum 3 years experience as a Service Desk Engineer, ideally within an MSP Proven experience handling 2nd line escalations Strong troubleshooting skills across hardware, software, and user issues Confident communicator, written and verbal, with a customer-first approach Ability to manage and prioritise multiple open tickets at once Comfortable working autonomously with a proactive mindset Solid understanding of internet security and data privacy principles Strong knowledge of: Windows 10/11 and macOS Active Directory and Microsoft Azure / Entra ID Microsoft 365 (Outlook, OneDrive, SharePoint, Teams) Desirable: exposure to Google Workspace, Box, Dropbox, and VoIP systems Must be eligible to work in the UK Must be based in London or have strong commuting links What we re looking for Highly organised, able to plan and meet deadlines Calm, resilient, and professional under pressure Takes ownership and sees issues through to resolution Strong focus on user experience, with empathy for non-technical users A team player who can also take personal responsibility Confident, well-presented, and able to communicate with users at all levels Naturally builds rapport with clients and colleagues Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

AI Engineer Our client, a leading global supplier for IT services, requires an experienced AI Engineer to be based at their client's office in Sheffield, UK. This is a hybrid role - you can work remotely in the UK and attend the Sheffield office 2 days per week . This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate This position falls under the client's Group Data Technology space. The key focus is on creating connections between business processes, data, products, services, and technology that underpin customer interactions and drive financial success. The team provides a single comprehensive data cataloguing solution across multiple business units. Key Responsibilities Work on functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining support procedures, in collaboration with an advanced engineering team and executive leadership Articulate and document the solutions architecture and lessons learned for each exploration and accelerated incubation Conduct assessments of the AI for a given use case and come up with recommendations and alternate ways to achieve the objectives Key Requirements Essential: Proven experience of Chat Bot development using below listed technologies (Mandatory) Python, PyCharm, Numpy, Pandas Experience with ML, deep learning, TensorFlow, Python, NLP MySQL, PostgreSQL, NoSQL, RDBMS design and modelling GitHub, Jenkins Data modelling, Data wrangling and extraction Experience in developing classification algorithms and data preparation Must have experience in either one or more of the expertise areas like Image processing, text extraction, clustering, classification and embedding models Must have experience on developing Drift detection and Model monitoring implementation, good to have experience with AgentEvals for Large Language Models Desirable: Bachelor's degree or higher in computer science, engineering or related field 5-7 years of experience in architecting, positioning and delivering data science and machine learning Experience with Supervised and Unsupervised learning algorithms, good to have experience on Classification algorithms Experience with Document Type classifier, Pattern matching and PII identification Hands on experience in model training, drift detection and feature generation Expertise in Agile and can work with at least one of the common frameworks Ability to identify network attacks and systemic security issues as they relate to threats and vulnerabilities, with focus on recommendations for enhancements or remediation Dev-ops and application security & data security experience Securing highly available Internet banking application Knowledge of client side applications and micro services architecture Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences Build effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same Ability to quickly acquire new skills and tools Good To Have Skills: Computer Vision problem solution, Advanced pattern matching PII identification and extraction Document type classifiers Standardised form matcher Due to the volume of applications received, unfortunately we cannot respond to everyone. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

AI Engineer 6 Month contract initially Based: Remote/Sheffield - Max 2 days p/w onsite Rate: £500 - £550 p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of AI Engineer's to join the team. The key focus is on creating connections between business processes, data, products, services, and technology, that underpin our interactions with customers, and financial success. The team provides the provides a single comprehensive data cataloguing solution across the business units. Key Responsibilities: * Proven experience of Chat Bot Development using below listed technologies (Mandatory) * Python, PyCharm, Numpy, Pandas * Experience with ML, deep learning, TensorFlow, Python, NLP * MySQL, PostgreSQL, NoSQL, RDBMS Design and modelling * GitHub, Jenkins * Data Modelling, Data Wrangling and Extraction Key Skills & Experience: * Bachelor's degree or higher in computer science, engineering or related field. * 5-7 years of experience in architecting, positioning and delivering data science and machine learning * Experience with Supervised and Unsupervised learning algorithms, good to have experience on Classification algorithms * Experience with Document Type classifier, Pattern matching and PII identification * Hands on experience in model training, drift detection and feature generation * Expertise in Agile and can work with at least one of the common frameworks * Ability to identify network attacks and systemic security issues as they relate to threats and vulnerabilities, with focus on recommendations for enhancements or remediation * Dev-ops and application security & data security experience * Securing highly available Internet banking application * Knowledge of client side applications and micro services architecture * Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences * Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same * Ability to quickly acquire new skills and tools This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.