Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Please note: This role requires a current and active DV Clearance, unfortunately, applications without this cannot be considered. Looking for a Strategic Design Lead who will coordinate business requirements across all stakeholders, providing strategic direction and guidance across design functions. Key responsibilities include: Leading the overall design vision and ensuring it aligns with business goals and programme objectives. Defining the approach and strategy for eliciting, prioritising, and managing requirements. Guiding multi-disciplinary teams-including user researchers, service designers, business analysts, and solution architects-to create coherent and effective designs. Managing relationships with design components of the End-to-End Change Lifecycle (E2ECL), ensuring integration with governance and processes. Ensuring designs meet established standards and frameworks, including GDS and other relevant guidance. Providing oversight and direction on design decisions, contributing to programme-level governance and design assurance. Identifying and proposing solutions to design challenges using user-centred, co-design, and innovative approaches. Advising senior programme leadership on the prioritisation of requirements at both individual and epic levels. Supporting Discovery phases to ensure programmes are ready for mobilisation and delivery. Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Oct 18, 2025
Contractor
Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Please note: This role requires a current and active DV Clearance, unfortunately, applications without this cannot be considered. Looking for a Strategic Design Lead who will coordinate business requirements across all stakeholders, providing strategic direction and guidance across design functions. Key responsibilities include: Leading the overall design vision and ensuring it aligns with business goals and programme objectives. Defining the approach and strategy for eliciting, prioritising, and managing requirements. Guiding multi-disciplinary teams-including user researchers, service designers, business analysts, and solution architects-to create coherent and effective designs. Managing relationships with design components of the End-to-End Change Lifecycle (E2ECL), ensuring integration with governance and processes. Ensuring designs meet established standards and frameworks, including GDS and other relevant guidance. Providing oversight and direction on design decisions, contributing to programme-level governance and design assurance. Identifying and proposing solutions to design challenges using user-centred, co-design, and innovative approaches. Advising senior programme leadership on the prioritisation of requirements at both individual and epic levels. Supporting Discovery phases to ensure programmes are ready for mobilisation and delivery. Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Job Description High Performance Computer Engineering Lead Full Time Derby, Raynesway Why Rolls-Royce? An exciting opportunity has arisen for you to join our Submarines business as a Capability Lead within the High Performance Compute (HPC) and Analytical Computing IT provision based in Derby. Reporting to the Chief of PLM and Engineering IT, you will work closely with our customer, local Engineering Analysts, and the specialists within the wider Rolls-Royce Group to ensure our analytical computing capability, including our HPCs, is well maintained, fit-for-purpose, and will meet future business demand. You will be actively working with Amentum, Rolls-Royce IT and the MoD to ensure the analysis capability is used and maintained to industry standard whilst maintaining the required collaboration capabilities and still meeting the expectations of end users. Significant investment has been made in our high-performance computing capability to provide both business continuity and enable a step change in performance in our engineering analysis tools. There is more to come, with planning for the next HPC capability uplift in 3 years time, already in work. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you will be doing: In this role you manage the loading and scheduling of work and report on system performance and utilisation on the MoD hosted HPC environments to ensure maximum usage, whilst enabling high priority emergent work, as well as: Day-to-day decision-making on share and priority of compute and visualisation nodes on the HPC environments.Manage the migration of analysis capability to new HPC environments and data storage systems and provide technical requirements to the commissioning and decommissioning of HPCs.Communicating and managing HPC processes and change control with the stakeholders including being the point of contact for users and the system providers.Manage access permissions and user groups, including advising on NTK permission groups within current process.Represent Rolls-Royce Submarines at HPC Stakeholder meetings with the Customer and Jacobs. Reporting on usage, storage and issues at this meeting.Provide advice and guidance on bespoke analysis tools and their implementation to the analysis community.Work with the RR exchange team to ensure that data transfer processes between the analysis systems are efficient and monitored, including day-to-day approval of transfers from the HPC system.Coordinate licensing updates and procurement with the RR and MoD licensing teams.Be involved in and lead the determination of the future strategy for analysis tools, with engineering specialists and analysts within RR Submarines. Whilst maintaining visibility of up-and-coming HPC technologies in collaboration with the University Technology Centres.Coordinate testing of new features and functionality. Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. The successful candidate will be able to demonstrate evidence of the following elements: Have some working-level experience of High-Performance Computers and their use or similar environments.Educated to degree-level or equivalent in a relevant engineering or IT discipline.Familiar with a large range of design and analysis software.Demonstrate a track-record of delivery.Comfortable operating in a customer-facing role with excellent communication and influencing skills, with ability to interact effectively with a wide variety of stakeholders.Well organised.Experience of managing Engineering projects, from a resourcing, scheduling and performance perspective. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national. Job Category Validation and Verification Posting Date 10 Oct 2025; 00:10 Posting End Date 22 Oct 2025PandoLogic.
Oct 18, 2025
Full time
Job Description High Performance Computer Engineering Lead Full Time Derby, Raynesway Why Rolls-Royce? An exciting opportunity has arisen for you to join our Submarines business as a Capability Lead within the High Performance Compute (HPC) and Analytical Computing IT provision based in Derby. Reporting to the Chief of PLM and Engineering IT, you will work closely with our customer, local Engineering Analysts, and the specialists within the wider Rolls-Royce Group to ensure our analytical computing capability, including our HPCs, is well maintained, fit-for-purpose, and will meet future business demand. You will be actively working with Amentum, Rolls-Royce IT and the MoD to ensure the analysis capability is used and maintained to industry standard whilst maintaining the required collaboration capabilities and still meeting the expectations of end users. Significant investment has been made in our high-performance computing capability to provide both business continuity and enable a step change in performance in our engineering analysis tools. There is more to come, with planning for the next HPC capability uplift in 3 years time, already in work. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you will be doing: In this role you manage the loading and scheduling of work and report on system performance and utilisation on the MoD hosted HPC environments to ensure maximum usage, whilst enabling high priority emergent work, as well as: Day-to-day decision-making on share and priority of compute and visualisation nodes on the HPC environments.Manage the migration of analysis capability to new HPC environments and data storage systems and provide technical requirements to the commissioning and decommissioning of HPCs.Communicating and managing HPC processes and change control with the stakeholders including being the point of contact for users and the system providers.Manage access permissions and user groups, including advising on NTK permission groups within current process.Represent Rolls-Royce Submarines at HPC Stakeholder meetings with the Customer and Jacobs. Reporting on usage, storage and issues at this meeting.Provide advice and guidance on bespoke analysis tools and their implementation to the analysis community.Work with the RR exchange team to ensure that data transfer processes between the analysis systems are efficient and monitored, including day-to-day approval of transfers from the HPC system.Coordinate licensing updates and procurement with the RR and MoD licensing teams.Be involved in and lead the determination of the future strategy for analysis tools, with engineering specialists and analysts within RR Submarines. Whilst maintaining visibility of up-and-coming HPC technologies in collaboration with the University Technology Centres.Coordinate testing of new features and functionality. Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. The successful candidate will be able to demonstrate evidence of the following elements: Have some working-level experience of High-Performance Computers and their use or similar environments.Educated to degree-level or equivalent in a relevant engineering or IT discipline.Familiar with a large range of design and analysis software.Demonstrate a track-record of delivery.Comfortable operating in a customer-facing role with excellent communication and influencing skills, with ability to interact effectively with a wide variety of stakeholders.Well organised.Experience of managing Engineering projects, from a resourcing, scheduling and performance perspective. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national. Job Category Validation and Verification Posting Date 10 Oct 2025; 00:10 Posting End Date 22 Oct 2025PandoLogic.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. This role offers an exciting opportunity to join the Comcast Enterprise Procurement team. As a Procurement Manager, you will be assisting with the strategic sourcing direction for Consumer Product & Network related spend categories across Sky Group (UK, DACH and ITA) and Comcast/NBCU in the US. The role will involve interaction with other departments at global and local level, including various Technology/Product areas, Finance and Legal. What you'll do: Reporting to the Head of Procurement for Content Protection and IoT, you will support the team and help to deliver local and group wide deals across our key markets (USA, UK, Italy and Germany). You will also support other leaders within the Consumer Product and Networks team, in line with the Enterprise Procurement operating model. Contribute to the Procurement strategy for the team's spend categories, which include customer premise equipment, content protection technologies and IoT devices. Own and lead data gathering and analytics for the team on spend information, contract data, market analysis and other required data and reports. Own a pipeline of tactical deals in Content Protection and IoT and support a range of strategic initiatives within the wider category. Build and maintain internal partner relationships, with regular communication, ensuring clear understanding and alignment between their strategic technology plans and Procurement's direction. Be able to produce deal summaries, create/deliver quality presentations and reports on a regular basis at Director-level, demonstrating an ability to clearly communicate financial and non-financial benefits to stakeholders. Provide strategic commercial input to a broad range of initiatives, including company-wide cost-saving programmes. Understand the external factors and key challenges faced in the Media industry and use this knowledge to drive innovation and challenge current business processes. What you'll bring: Proven Procurement experience specifically including the development of category plans, sourcing tools/techniques and data analysis expertise. Excellent communication skills and the ability to listen to and understand the needs of our stakeholders whilst having the confidence to challenge them when necessary/appropriate. Demonstrable knowledge and experience of running sourcing activities, including RFPs, contract management, large scale contract renewals, stakeholder management. Demonstrable understanding of key contract terms such as liabilities, indemnities, intellectual property rights, termination rights etc. Good understanding of Sky/Comcast, our platforms and products, and the wider context within which our business operates. Experience of working in an analyst role and within a procurement team. Experience in a global / pan-European function and a clear understanding of the challenges this can present. Procurement: We bring the best from the global market into Sky - we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embedded in our team, and we engage our supply chains in creating a sustainable future. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Oct 18, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. This role offers an exciting opportunity to join the Comcast Enterprise Procurement team. As a Procurement Manager, you will be assisting with the strategic sourcing direction for Consumer Product & Network related spend categories across Sky Group (UK, DACH and ITA) and Comcast/NBCU in the US. The role will involve interaction with other departments at global and local level, including various Technology/Product areas, Finance and Legal. What you'll do: Reporting to the Head of Procurement for Content Protection and IoT, you will support the team and help to deliver local and group wide deals across our key markets (USA, UK, Italy and Germany). You will also support other leaders within the Consumer Product and Networks team, in line with the Enterprise Procurement operating model. Contribute to the Procurement strategy for the team's spend categories, which include customer premise equipment, content protection technologies and IoT devices. Own and lead data gathering and analytics for the team on spend information, contract data, market analysis and other required data and reports. Own a pipeline of tactical deals in Content Protection and IoT and support a range of strategic initiatives within the wider category. Build and maintain internal partner relationships, with regular communication, ensuring clear understanding and alignment between their strategic technology plans and Procurement's direction. Be able to produce deal summaries, create/deliver quality presentations and reports on a regular basis at Director-level, demonstrating an ability to clearly communicate financial and non-financial benefits to stakeholders. Provide strategic commercial input to a broad range of initiatives, including company-wide cost-saving programmes. Understand the external factors and key challenges faced in the Media industry and use this knowledge to drive innovation and challenge current business processes. What you'll bring: Proven Procurement experience specifically including the development of category plans, sourcing tools/techniques and data analysis expertise. Excellent communication skills and the ability to listen to and understand the needs of our stakeholders whilst having the confidence to challenge them when necessary/appropriate. Demonstrable knowledge and experience of running sourcing activities, including RFPs, contract management, large scale contract renewals, stakeholder management. Demonstrable understanding of key contract terms such as liabilities, indemnities, intellectual property rights, termination rights etc. Good understanding of Sky/Comcast, our platforms and products, and the wider context within which our business operates. Experience of working in an analyst role and within a procurement team. Experience in a global / pan-European function and a clear understanding of the challenges this can present. Procurement: We bring the best from the global market into Sky - we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embedded in our team, and we engage our supply chains in creating a sustainable future. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Job Title: Finance Analyst Location: Lowestoft (fully site based) Salary: £40,000 - £50,000 (DOE) Our client, Birds Eye are looking for a detail-oriented Finance Analyst to join their dynamic finance team. This role involves preparing financial reports, analysing key metrics, and supporting forecasting and budgeting processes. The successful candidate will play a crucial role in providing insights to drive business performance and improve decision-making. Key Responsibilities Prepare weekly and monthly financial reports, analysing key metrics. Conduct variance analysis to assess financial performance and identify key drivers. Maintain accurate material and finished goods pricing through regular updates and analysis. Assist in the month-end and quarter-end close process, including posting necessary accruals and journals. Develop financial models to support forecasting and scenario planning. Collaborate with finance and operational teams to enhance data governance and reporting accuracy. Support continuous improvement initiatives, including automation and process optimisation. Ensure compliance with internal controls and audit requirements. Ideally, you will have a bachelor's degree in finance, accounting, or a related field. We welcome applications from qualified, part-qualified, or qualified-by-experience candidates. Ideally, you'll have five years' experience in financial reporting and forecasting, along with strong analytical and problem-solving skills to interpret complex data. Proficiency in financial planning systems, SAP, and business intelligence tools is essential, as well as excellent communication and stakeholder management skills. If you are a proactive finance professional looking for a new challenge, we'd love to hear from you. Please apply by sending your CV to (url removed).
Oct 18, 2025
Full time
Job Title: Finance Analyst Location: Lowestoft (fully site based) Salary: £40,000 - £50,000 (DOE) Our client, Birds Eye are looking for a detail-oriented Finance Analyst to join their dynamic finance team. This role involves preparing financial reports, analysing key metrics, and supporting forecasting and budgeting processes. The successful candidate will play a crucial role in providing insights to drive business performance and improve decision-making. Key Responsibilities Prepare weekly and monthly financial reports, analysing key metrics. Conduct variance analysis to assess financial performance and identify key drivers. Maintain accurate material and finished goods pricing through regular updates and analysis. Assist in the month-end and quarter-end close process, including posting necessary accruals and journals. Develop financial models to support forecasting and scenario planning. Collaborate with finance and operational teams to enhance data governance and reporting accuracy. Support continuous improvement initiatives, including automation and process optimisation. Ensure compliance with internal controls and audit requirements. Ideally, you will have a bachelor's degree in finance, accounting, or a related field. We welcome applications from qualified, part-qualified, or qualified-by-experience candidates. Ideally, you'll have five years' experience in financial reporting and forecasting, along with strong analytical and problem-solving skills to interpret complex data. Proficiency in financial planning systems, SAP, and business intelligence tools is essential, as well as excellent communication and stakeholder management skills. If you are a proactive finance professional looking for a new challenge, we'd love to hear from you. Please apply by sending your CV to (url removed).
Travel Trade Recruitment Limited
Bickenhill, West Midlands
Head of Product - Tour Operator - Hybrid - South-East Birmingham. Leading Tour Operator is keen to recruit an experienced Senior Product Manager / Product Director to lead the product management function, driving the vision, strategy, development and performance of the company's product portfolio. This role ensures that products deliver maximum value to customers and align with the company's business goals. You'll be joining a leading Tour Operator, who have been established for over 40 years and who continue to grow and evolve, offer a great career option. JOB DESCRIPTION Product Strategy & Vision Define and communicate the overall product vision and strategy in alignment with company goals. Identify market opportunities, customer needs, and industry trends to shape the product roadmap. Leadership & Team Management Build, manage, and mentor a high-performing product team, including product managers, designers, and analysts. Set clear goals and KPIs for the team and regularly assess performance Foster a culture of innovation, collaboration, and continuous improvement. Product Development Ensure timely and high-quality product releases by coordinating with marketing, and sales. Implement product management best practices, framework Stakeholder Management Serve as the primary liaison between product and other departments (e.g., sales, marketing, engineering, support). Effectively communicate product plans, progress, and outcomes to internal and external stakeholders. THE PACKAGE: Salary is negotiable and very much dependent on experience. Additional benefits and career potential will be discussed at interview. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK. We have a high volume of applications, so unfortunately we are unable to reply to unsuccessful applicants.
Oct 18, 2025
Full time
Head of Product - Tour Operator - Hybrid - South-East Birmingham. Leading Tour Operator is keen to recruit an experienced Senior Product Manager / Product Director to lead the product management function, driving the vision, strategy, development and performance of the company's product portfolio. This role ensures that products deliver maximum value to customers and align with the company's business goals. You'll be joining a leading Tour Operator, who have been established for over 40 years and who continue to grow and evolve, offer a great career option. JOB DESCRIPTION Product Strategy & Vision Define and communicate the overall product vision and strategy in alignment with company goals. Identify market opportunities, customer needs, and industry trends to shape the product roadmap. Leadership & Team Management Build, manage, and mentor a high-performing product team, including product managers, designers, and analysts. Set clear goals and KPIs for the team and regularly assess performance Foster a culture of innovation, collaboration, and continuous improvement. Product Development Ensure timely and high-quality product releases by coordinating with marketing, and sales. Implement product management best practices, framework Stakeholder Management Serve as the primary liaison between product and other departments (e.g., sales, marketing, engineering, support). Effectively communicate product plans, progress, and outcomes to internal and external stakeholders. THE PACKAGE: Salary is negotiable and very much dependent on experience. Additional benefits and career potential will be discussed at interview. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK. We have a high volume of applications, so unfortunately we are unable to reply to unsuccessful applicants.
Job title: SENIOR MIDDLE DISTILLATES TRADER Location: London, UK Job reference #: 32162 Contract type: Permanent Language requirements: Proficient in English At Eni, we are seeking a Senior Middle Distillates Trader to join Eni Trade & Biofuels (ETB) in London, UK. This position forms part of the Oil Trading business within ETB and reports to the Head of Middle Distillate, Heavies & Specialties, and Oil Derivatives Trading. This role offers unparalleled exposure to the full commodity trading lifecycle - both physical and financial - through close collaboration with colleagues in our Front Office team, as well as with key functions including Risk, Finance, Back Office, and multiple business units. Crude oil and product trading is primarily based in ETB's London office, with additional trading personnel located in Singapore and Houston. Under the supervision of the Team Manager, the successful candidate will contribute to the development and execution of Middle Distillates trading activities in alignment with ETB's overall strategy. About Eni Trade & Biofuels ETB is at the cutting edge of sustainability and innovation in the global energy market. As a dynamic force within the Eni group, which is a leader in the energy transition, at ETB we are rapidly establishing ourselves as a key player in the new energy landscape. When you join ETB, you become part of Eni - a leading global energy company with over 32,000 employees in 61 countries. Eni is at the forefront of the energy industry, specializing in exploration, production, transport, marketing and trading of oil, natural gas and biofuels. ETB is the crude oil, refined oil products and biofuels trading and shipping company of Eni. We are a diverse and dynamic team of around 300 professionals distributed in three offices (Rome, London and Singapore) with the addition in Houston of Eni Trading & Shipping Inc. (ETS Inc) which handles marketing of oils and petroleum products for the US market. Our team is also involved in marketing Eni's oil equity productions, sourcing hydrocarbons and bio feedstocks, and managing the output of our traditional and green refineries. Main responsibilities: Execute physical and paper trades in middle distillates to maximise P&L within defined risk parameters. Structure and execute arbitrage opportunities across regions and markets. Develop and implement proprietary trading strategies to capture arbitrage, hedging, and speculative opportunities, including spread trading, volatility strategies and arbitrage. Support business growth through new initiatives and ideas to ensure the organic and sustainable development of the desk. Monitor and hedge market exposures using futures, swaps and derivatives. Track market fundamentals, pricing trends, freight, refining margins and inventory levels. Analyse macroeconomic trends, geopolitical risks, and market sentiment to inform trading decisions. Utilise technical analysis, quantitative models, and real-time data to identify trading opportunities. Build and maintain strong relationships with refiners, trading houses and end users. Negotiate contracts, offtake agreements and term supply deals. Collaborate with operations, risk, finance, and credit teams to ensure smooth execution. Work closely with risk management to monitor exposures and adhere to position limits. Communicate market views, trade ideas and risk assessments to senior management. Guide and mentor Trading Analysts/Juniors, contributing to their professional development. Ensure all trading activity is always in compliance with relevant regulatory requirements and internal controls. Skills and experience required: A degree in Engineering, Mathematics, Finance, Economics or a related field is preferred. Extensive experience in trading. Proven track record of delivering results and growing a trading desk. Strong understanding of futures, options, swaps and structured energy derivative products. Excellent analytical and quantitative skills, with proficiency in trading platforms and financial modelling. Preferred knowledge of Python, VBA, SQL and MATLAB for quantitative analysis and modelling. Outstanding negotiation, communication and interpersonal skills. Demonstrated ability to work in a fast-paced, dynamic environment and make informed decisions under pressure. Solid understanding of risk management principles and regulatory requirements. High level of integrity and commitment to ethical standards. Strong team player. Experience working within a global and international organisation is preferred. Full command of the English language (written and spoken); knowledge of additional languages would be an asset. Why ETB? Impactful Work: Join a team that plays a crucial role in Eni's Net Zero 2050 strategy, benefiting from Eni's strong trading position and global integration. Collaborative Culture: Experience a truly multicultural, supportive, and dynamic work environment. Career Growth: Rapid learning opportunities with potential for movement across teams and international roles. Work-Life Balance: Enjoy a balanced lifestyle with a comprehensive benefits package that may include health, well-being, and flexible working options. How to apply: Applications are only accepted through our online application system. Please upload your CV in English. About Eni Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil & gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy - a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions. Working at Eni At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual , continuous training , and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
Oct 18, 2025
Full time
Job title: SENIOR MIDDLE DISTILLATES TRADER Location: London, UK Job reference #: 32162 Contract type: Permanent Language requirements: Proficient in English At Eni, we are seeking a Senior Middle Distillates Trader to join Eni Trade & Biofuels (ETB) in London, UK. This position forms part of the Oil Trading business within ETB and reports to the Head of Middle Distillate, Heavies & Specialties, and Oil Derivatives Trading. This role offers unparalleled exposure to the full commodity trading lifecycle - both physical and financial - through close collaboration with colleagues in our Front Office team, as well as with key functions including Risk, Finance, Back Office, and multiple business units. Crude oil and product trading is primarily based in ETB's London office, with additional trading personnel located in Singapore and Houston. Under the supervision of the Team Manager, the successful candidate will contribute to the development and execution of Middle Distillates trading activities in alignment with ETB's overall strategy. About Eni Trade & Biofuels ETB is at the cutting edge of sustainability and innovation in the global energy market. As a dynamic force within the Eni group, which is a leader in the energy transition, at ETB we are rapidly establishing ourselves as a key player in the new energy landscape. When you join ETB, you become part of Eni - a leading global energy company with over 32,000 employees in 61 countries. Eni is at the forefront of the energy industry, specializing in exploration, production, transport, marketing and trading of oil, natural gas and biofuels. ETB is the crude oil, refined oil products and biofuels trading and shipping company of Eni. We are a diverse and dynamic team of around 300 professionals distributed in three offices (Rome, London and Singapore) with the addition in Houston of Eni Trading & Shipping Inc. (ETS Inc) which handles marketing of oils and petroleum products for the US market. Our team is also involved in marketing Eni's oil equity productions, sourcing hydrocarbons and bio feedstocks, and managing the output of our traditional and green refineries. Main responsibilities: Execute physical and paper trades in middle distillates to maximise P&L within defined risk parameters. Structure and execute arbitrage opportunities across regions and markets. Develop and implement proprietary trading strategies to capture arbitrage, hedging, and speculative opportunities, including spread trading, volatility strategies and arbitrage. Support business growth through new initiatives and ideas to ensure the organic and sustainable development of the desk. Monitor and hedge market exposures using futures, swaps and derivatives. Track market fundamentals, pricing trends, freight, refining margins and inventory levels. Analyse macroeconomic trends, geopolitical risks, and market sentiment to inform trading decisions. Utilise technical analysis, quantitative models, and real-time data to identify trading opportunities. Build and maintain strong relationships with refiners, trading houses and end users. Negotiate contracts, offtake agreements and term supply deals. Collaborate with operations, risk, finance, and credit teams to ensure smooth execution. Work closely with risk management to monitor exposures and adhere to position limits. Communicate market views, trade ideas and risk assessments to senior management. Guide and mentor Trading Analysts/Juniors, contributing to their professional development. Ensure all trading activity is always in compliance with relevant regulatory requirements and internal controls. Skills and experience required: A degree in Engineering, Mathematics, Finance, Economics or a related field is preferred. Extensive experience in trading. Proven track record of delivering results and growing a trading desk. Strong understanding of futures, options, swaps and structured energy derivative products. Excellent analytical and quantitative skills, with proficiency in trading platforms and financial modelling. Preferred knowledge of Python, VBA, SQL and MATLAB for quantitative analysis and modelling. Outstanding negotiation, communication and interpersonal skills. Demonstrated ability to work in a fast-paced, dynamic environment and make informed decisions under pressure. Solid understanding of risk management principles and regulatory requirements. High level of integrity and commitment to ethical standards. Strong team player. Experience working within a global and international organisation is preferred. Full command of the English language (written and spoken); knowledge of additional languages would be an asset. Why ETB? Impactful Work: Join a team that plays a crucial role in Eni's Net Zero 2050 strategy, benefiting from Eni's strong trading position and global integration. Collaborative Culture: Experience a truly multicultural, supportive, and dynamic work environment. Career Growth: Rapid learning opportunities with potential for movement across teams and international roles. Work-Life Balance: Enjoy a balanced lifestyle with a comprehensive benefits package that may include health, well-being, and flexible working options. How to apply: Applications are only accepted through our online application system. Please upload your CV in English. About Eni Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil & gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy - a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions. Working at Eni At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual , continuous training , and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
About The Role Team - Technical Marketing, Content and Social Working Pattern - Hybrid - 2 days per week in the Vitality London Office. Full time, 37.5 hours per week. We are happy to discuss flexible working! What this role is all about: Join a team that powers innovation! As part of our Technical Marketing group, you'll be the vital bridge connecting R&D brilliance with sales strategy, distribution excellence, and central functions. Your insights will shape product positioning, drive market activity, and feed back real-world intelligence to influence future development and strategy. Key Actions Build a deep understanding of the UK health and protection landscape to spot opportunities and trends. Analyse competitor products and uncover how different medical conditions interconnect to help maintain competitive advantage. Create thought leadership content that positions us as innovators. Design tools that make it easier for advisers to understand and champion our products. Develop marketing messages that highlight our unique strengths and resonate with customers. Review marketing literature to maintain clarity, accuracy, and impact. Support R&D in creating market-leading products that set new standards. Manage the production of high-quality collateral that brings ideas to life. Assist in delivering dynamic webinars that inspire and inform sales teams. Work closely with internal and external stakeholders to launch innovative solutions into the UK market. Partner with product, underwriting, sales, marketing, and training teams to make every launch a success. What do you need to thrive? A level or equivalent in mathematics. Bachelor degree in a mathematical, medical or biological sciences degree. Good numerical skills and communications skills, being able to write and present materials for internal and external audiences. Competent on Microsoft PowerPoint, Excel and Word. You will be expected to take the actuarial exams and to be motivated to undertake this training with the view to qualifying as an actuary. So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Ready to find out if we're the right fit for you? We can't wait. Diversity & Inclusion At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Oct 18, 2025
Full time
About The Role Team - Technical Marketing, Content and Social Working Pattern - Hybrid - 2 days per week in the Vitality London Office. Full time, 37.5 hours per week. We are happy to discuss flexible working! What this role is all about: Join a team that powers innovation! As part of our Technical Marketing group, you'll be the vital bridge connecting R&D brilliance with sales strategy, distribution excellence, and central functions. Your insights will shape product positioning, drive market activity, and feed back real-world intelligence to influence future development and strategy. Key Actions Build a deep understanding of the UK health and protection landscape to spot opportunities and trends. Analyse competitor products and uncover how different medical conditions interconnect to help maintain competitive advantage. Create thought leadership content that positions us as innovators. Design tools that make it easier for advisers to understand and champion our products. Develop marketing messages that highlight our unique strengths and resonate with customers. Review marketing literature to maintain clarity, accuracy, and impact. Support R&D in creating market-leading products that set new standards. Manage the production of high-quality collateral that brings ideas to life. Assist in delivering dynamic webinars that inspire and inform sales teams. Work closely with internal and external stakeholders to launch innovative solutions into the UK market. Partner with product, underwriting, sales, marketing, and training teams to make every launch a success. What do you need to thrive? A level or equivalent in mathematics. Bachelor degree in a mathematical, medical or biological sciences degree. Good numerical skills and communications skills, being able to write and present materials for internal and external audiences. Competent on Microsoft PowerPoint, Excel and Word. You will be expected to take the actuarial exams and to be motivated to undertake this training with the view to qualifying as an actuary. So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Ready to find out if we're the right fit for you? We can't wait. Diversity & Inclusion At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Head of Business Applications - D365 CE Champion Wanted! Location: UK, Remote Salary: Competitive + Bonus + Benefits Permanent Full-Time Are you a strategic leader with deep expertise in Microsoft Dynamics 365 CE ? Do you thrive on driving digital transformation and leading high-performing teams? If so, we want to hear from you! Our client - a forward-thinking, enterprise-level organisation - is seeking a Head of Business Applications to lead the evolution of their business systems landscape, with a particular focus on D365 Customer Engagement . This is a pivotal role where you'll shape the future of customer experience, sales, and service platforms across the business. The Role: As Head of Business Applications, you will: Own the vision, strategy, and roadmap for all business applications, with a core focus on D365 CE . Lead a team of functional consultants, developers, and analysts to deliver scalable, user-centric solutions. Partner with senior stakeholders across Sales, Marketing, and Customer Service to align technology with business goals. Oversee system governance, change management, and continuous improvement initiatives. Drive innovation through integration, automation, and data-driven decision-making. What We're Looking For: Proven leadership in managing enterprise business applications, especially Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing). Strong understanding of Power Platform, Azure integrations, and data architecture. Experience in leading cross-functional teams and managing third-party vendors. Strategic mindset with hands-on delivery capability. Excellent stakeholder engagement and communication skills. Why Apply? Join a business committed to digital excellence and customer-centric innovation. Influence at a senior level and shape the future of business systems. Work in a collaborative, agile environment with real investment in technology. Competitive package, flexible working, and career progression opportunities.
Oct 18, 2025
Full time
Head of Business Applications - D365 CE Champion Wanted! Location: UK, Remote Salary: Competitive + Bonus + Benefits Permanent Full-Time Are you a strategic leader with deep expertise in Microsoft Dynamics 365 CE ? Do you thrive on driving digital transformation and leading high-performing teams? If so, we want to hear from you! Our client - a forward-thinking, enterprise-level organisation - is seeking a Head of Business Applications to lead the evolution of their business systems landscape, with a particular focus on D365 Customer Engagement . This is a pivotal role where you'll shape the future of customer experience, sales, and service platforms across the business. The Role: As Head of Business Applications, you will: Own the vision, strategy, and roadmap for all business applications, with a core focus on D365 CE . Lead a team of functional consultants, developers, and analysts to deliver scalable, user-centric solutions. Partner with senior stakeholders across Sales, Marketing, and Customer Service to align technology with business goals. Oversee system governance, change management, and continuous improvement initiatives. Drive innovation through integration, automation, and data-driven decision-making. What We're Looking For: Proven leadership in managing enterprise business applications, especially Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing). Strong understanding of Power Platform, Azure integrations, and data architecture. Experience in leading cross-functional teams and managing third-party vendors. Strategic mindset with hands-on delivery capability. Excellent stakeholder engagement and communication skills. Why Apply? Join a business committed to digital excellence and customer-centric innovation. Influence at a senior level and shape the future of business systems. Work in a collaborative, agile environment with real investment in technology. Competitive package, flexible working, and career progression opportunities.
IN ORDER TO APPLY FOR THIS ROLE, YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)
Oct 18, 2025
Full time
IN ORDER TO APPLY FOR THIS ROLE, YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world s best brands. The BrandEd portfolio currently includes Sotheby s Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification The individual must demonstrate the ability to perform all essential duties to a high standard. The following qualifications, knowledge, and skills are required: Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status. The above statements are intended to describe the general nature and level of work being performed by an individual undertaking this position. They are not intended to be an exhaustive list of all duties and skills, and the post holder will be required to undertake such tasks and responsibilities as may be reasonably be expected within the scope of the post. Application Process Please submit your CV and a covering letter demonstrating your skills and experience in relation to the position to the contact email address. The closing date for applications is Friday 31st October 2025. Benefits of working for BrandEd UK include: In addition to UK bank holidays, 25 days annual leave plus up to 4 days additional discretionary leave during the Christmas period. Option to purchase an additional 5 days annual leave on a salary sacrifice basis 24/7 access to an Employee Assistance Programme Volunteering days Life insurance of 4 x salary Access to a comprehensive (250+ courses) and high-quality e-learning platform Option to complete any online course within the wider BrandEd portfolio free of charge (subject to availability and eligibility)
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Oct 18, 2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Oct 18, 2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Oct 18, 2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
CBSbutler Holdings Limited trading as CBSbutler
Wellington, Shropshire
Batch Test Specialist + 6 month initial contract + 470 to 483 per day - Inside IR35 + Hybrid working form Telford Key Sklills: + Test automation for data and analytics platforms + SC Clearable Key Responsibilities: Working as part of an Agile team participate in ceremonies and contribute to sprint planning, retrospectives, demos and reporting. Utilise strong Stakeholder Management and communication skills to collaborate with developers, DevOps engineers, and Business Analysts to ensure test coverage aligns with business requirements and technical specifications Ensure that appropriate automation tooling is implemented and utilised to meet business and technical needs. Design and implement automation test strategies and plans for SAS Viya 4 applications, for UI based Visual Analytics (VA) and Intelligent Decisioning (ID), as well as for integration testing of data pipelines. Develop and maintain test scripts using appropriate automation frameworks (e.g., Selenium, PyTest, JUnit) and integrate them into CI/CD pipelines. Confirm the test data strategy to be used Maintain and evolve the test automation suite to support regression, performance, and integration testing. Support the integration of test automation into Git-based CI/CD pipelines (e.g., Jenkins, GitLab CI). Troubleshoot and resolve issues in test environments, including SAS Viya containerized deployments (e.g., OpenShift, Kubernetes). Contribute to test data management and environment provisioning strategies Ensure that appropriate defect management is undertaken Ensure results and progress are clearly articulated to relevant stakeholders. Essential Skills & Experience: Proven experience in: Working in a collaborative agile environment Test automation for data and analytics platforms, ideally including SAS Viya 4. Assuring the appropriate tool selection for both business and technical needs Setting the strategy and approach for both UI and System Integration based automation Knowledge of REST API's and testing API endpoints Scripting skills in Python, Shell, or similar languages and associated frameworks Experience with CI/CD tools and version control systems (e.g., Git, Jenkins, GitLab). Data Management and profiling Setting test direction for the automation team Strong Communication and Stakeholder Management skills Strong Problem-solving skills and attention to detail Preferred Experience: Familiarity with SAS Viya architecture and components (VA, ID, CAS etc) Understanding of containerized environments and orchestration tools (e.g Docker, Kubernetes, OpenShift)
Oct 18, 2025
Contractor
Batch Test Specialist + 6 month initial contract + 470 to 483 per day - Inside IR35 + Hybrid working form Telford Key Sklills: + Test automation for data and analytics platforms + SC Clearable Key Responsibilities: Working as part of an Agile team participate in ceremonies and contribute to sprint planning, retrospectives, demos and reporting. Utilise strong Stakeholder Management and communication skills to collaborate with developers, DevOps engineers, and Business Analysts to ensure test coverage aligns with business requirements and technical specifications Ensure that appropriate automation tooling is implemented and utilised to meet business and technical needs. Design and implement automation test strategies and plans for SAS Viya 4 applications, for UI based Visual Analytics (VA) and Intelligent Decisioning (ID), as well as for integration testing of data pipelines. Develop and maintain test scripts using appropriate automation frameworks (e.g., Selenium, PyTest, JUnit) and integrate them into CI/CD pipelines. Confirm the test data strategy to be used Maintain and evolve the test automation suite to support regression, performance, and integration testing. Support the integration of test automation into Git-based CI/CD pipelines (e.g., Jenkins, GitLab CI). Troubleshoot and resolve issues in test environments, including SAS Viya containerized deployments (e.g., OpenShift, Kubernetes). Contribute to test data management and environment provisioning strategies Ensure that appropriate defect management is undertaken Ensure results and progress are clearly articulated to relevant stakeholders. Essential Skills & Experience: Proven experience in: Working in a collaborative agile environment Test automation for data and analytics platforms, ideally including SAS Viya 4. Assuring the appropriate tool selection for both business and technical needs Setting the strategy and approach for both UI and System Integration based automation Knowledge of REST API's and testing API endpoints Scripting skills in Python, Shell, or similar languages and associated frameworks Experience with CI/CD tools and version control systems (e.g., Git, Jenkins, GitLab). Data Management and profiling Setting test direction for the automation team Strong Communication and Stakeholder Management skills Strong Problem-solving skills and attention to detail Preferred Experience: Familiarity with SAS Viya architecture and components (VA, ID, CAS etc) Understanding of containerized environments and orchestration tools (e.g Docker, Kubernetes, OpenShift)
About The Role Team - Direct Sales Analytics Working Pattern - Hybrid - 2 days per week in the Vitality London Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Cross-Functional Data Operations & Stakeholder Management Advanced Analytics & Insight Generation Technical People Leadership & Capability Growth What this role is all about: We're looking for a proactive and collaborative Team Lead to join our Direct Analytics function, supporting both our Direct to Consumer and Direct to Business teams. This role acts as a key business partner embedded within the Direct team, leading the delivery of data and insight that drives performance and informs strategic decision-making.You'll manage a team of analysts and senior analysts, ensuring the timely and accurate delivery of tactical reporting to optimise conversion across the sales funnel. Alongside this, you'll contribute to more strategic analysis and insight that shapes the direction of the Direct business and its key initiatives.This role is ideal for someone with a strong analytical background who enjoys leading others, working collaboratively across teams, and delivering insight in a fast-paced, data-driven environment. Key Actions People Management & Development: Develop a high performing team of analysts, promoting a culture of collaboration and continuous improvement. Driving team engagement through effective communication, recognition and by creating opportunities for growth and skill enhancement. Drive team growth and capability , identifying skill gaps and needs while fostering collaboration and knowledge share with the intermediated sales analytics team. Team Coordination & Operational Support Contribute to the development and maintenance of a reliable reporting infrastructure for the Direct business area, ensuring consistency in KPIs and data processes. Act as a key point of contact for stakeholders across Direct and related areas (e.g., Marketing, QA & Compliance, Finance, CRM & Data Science). You will support cross-functional projects and help to represent the analytics perspective. Coordinate closely with Intermediate Sales Analytics team to ensure alignment where relevant. Insight Generation & Analytical Delivery Push forward on the teams overarching strategy, shifting the team's focus from reactive reporting to proactive insight, whilst championing a culture of self-serve analytics. Design and deliver analytics models that support performance improvements within the contact centre. Interpret key metrics and performance indicators, identifying trends, risks, and opportunities, and communicating findings clearly to stakeholders. Stay informed on relevant industry trends, best practices and emerging themes to overlay on pieces of insight and feed into Strategic direction of the team. What do you need to thrive? Advanced knowledge of Excel , Power BI, SQL 3-5+ Years' experience working at a competent level in an analytics role Experience coaching / mentoring individuals Proven track record of improving processes and driving efficiency Experience of using large and varied data sets to yield credible, effective insights A good understanding and knowledge on the insurance industry as well as an understanding of contact centre's. Excellent communication skills, with the ability to work and communicate with stakeholders from all levels of the business. Proven experience in project management, with the ability to plan, execute and deliver initiatives on time while coordinating multiple stakeholders and managing competing priorities. So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Ready to find out if we're the right fit for you? We can't wait. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Oct 18, 2025
Full time
About The Role Team - Direct Sales Analytics Working Pattern - Hybrid - 2 days per week in the Vitality London Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Cross-Functional Data Operations & Stakeholder Management Advanced Analytics & Insight Generation Technical People Leadership & Capability Growth What this role is all about: We're looking for a proactive and collaborative Team Lead to join our Direct Analytics function, supporting both our Direct to Consumer and Direct to Business teams. This role acts as a key business partner embedded within the Direct team, leading the delivery of data and insight that drives performance and informs strategic decision-making.You'll manage a team of analysts and senior analysts, ensuring the timely and accurate delivery of tactical reporting to optimise conversion across the sales funnel. Alongside this, you'll contribute to more strategic analysis and insight that shapes the direction of the Direct business and its key initiatives.This role is ideal for someone with a strong analytical background who enjoys leading others, working collaboratively across teams, and delivering insight in a fast-paced, data-driven environment. Key Actions People Management & Development: Develop a high performing team of analysts, promoting a culture of collaboration and continuous improvement. Driving team engagement through effective communication, recognition and by creating opportunities for growth and skill enhancement. Drive team growth and capability , identifying skill gaps and needs while fostering collaboration and knowledge share with the intermediated sales analytics team. Team Coordination & Operational Support Contribute to the development and maintenance of a reliable reporting infrastructure for the Direct business area, ensuring consistency in KPIs and data processes. Act as a key point of contact for stakeholders across Direct and related areas (e.g., Marketing, QA & Compliance, Finance, CRM & Data Science). You will support cross-functional projects and help to represent the analytics perspective. Coordinate closely with Intermediate Sales Analytics team to ensure alignment where relevant. Insight Generation & Analytical Delivery Push forward on the teams overarching strategy, shifting the team's focus from reactive reporting to proactive insight, whilst championing a culture of self-serve analytics. Design and deliver analytics models that support performance improvements within the contact centre. Interpret key metrics and performance indicators, identifying trends, risks, and opportunities, and communicating findings clearly to stakeholders. Stay informed on relevant industry trends, best practices and emerging themes to overlay on pieces of insight and feed into Strategic direction of the team. What do you need to thrive? Advanced knowledge of Excel , Power BI, SQL 3-5+ Years' experience working at a competent level in an analytics role Experience coaching / mentoring individuals Proven track record of improving processes and driving efficiency Experience of using large and varied data sets to yield credible, effective insights A good understanding and knowledge on the insurance industry as well as an understanding of contact centre's. Excellent communication skills, with the ability to work and communicate with stakeholders from all levels of the business. Proven experience in project management, with the ability to plan, execute and deliver initiatives on time while coordinating multiple stakeholders and managing competing priorities. So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Ready to find out if we're the right fit for you? We can't wait. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Infrastructure Automation Engineer, Specialist Salary: Competitive salary and package (Depending on level of experience) Locations: Birmingham (must be willing to travel to client sites throughout the UK on an ad hoc basis) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Join Accenture Technology and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which implements public and private cloud technologies and builds and transforms client infrastructure services. This role may either be based on a multi-client delivery center or at client sites for extended period of times when required. You will be required to perform project implementations including design, build and system deployments, including troubleshooting, security and configuration changes. Troubleshooting issues, working with, and managing third party vendors, and aiding internal and external customers. Strong problem-solving and troubleshooting skills. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with cross-functional teams to develop and deploy data-driven insights. As a Infrastructure Automation Engineer you will be: Required to work independently and be self-motivated, leading a team of other Automation Infrastructure Engineers and Analysts Experienced in the following: Infrastructure Development and Automation: Building use cases and creating infrastructure applications using programming languages such as C#, C++, and Python to process data locally Containerization and Orchestration: Using tools like Docker and Kubernetes to package and manage applications for scalable and efficient deployment. Packaged Application and industry standard APIs such as Revitt, MEF and TMFORUM. Building applications to manage Infrastructure operations (e.g. Juniper APIs) Network Design and Optimisation Activities : Automate cabling designs for their next wave of edge deployments in Colos & PoPs. Automate configuring and management of local networks, as well as integrating with broader network architectures. Scalability and Resource Management: Managing resources efficiently via deployment of scalable infrastructure. Includes knowledge of containerization, virtualization, and orchestration tools to dynamically allocate resources based on demand. Develop innovative data solutions to optimize data generation, collection, and processing. Collaborate with cross-functional teams to ensure data quality and integrity.
Oct 18, 2025
Full time
Infrastructure Automation Engineer, Specialist Salary: Competitive salary and package (Depending on level of experience) Locations: Birmingham (must be willing to travel to client sites throughout the UK on an ad hoc basis) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Join Accenture Technology and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which implements public and private cloud technologies and builds and transforms client infrastructure services. This role may either be based on a multi-client delivery center or at client sites for extended period of times when required. You will be required to perform project implementations including design, build and system deployments, including troubleshooting, security and configuration changes. Troubleshooting issues, working with, and managing third party vendors, and aiding internal and external customers. Strong problem-solving and troubleshooting skills. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with cross-functional teams to develop and deploy data-driven insights. As a Infrastructure Automation Engineer you will be: Required to work independently and be self-motivated, leading a team of other Automation Infrastructure Engineers and Analysts Experienced in the following: Infrastructure Development and Automation: Building use cases and creating infrastructure applications using programming languages such as C#, C++, and Python to process data locally Containerization and Orchestration: Using tools like Docker and Kubernetes to package and manage applications for scalable and efficient deployment. Packaged Application and industry standard APIs such as Revitt, MEF and TMFORUM. Building applications to manage Infrastructure operations (e.g. Juniper APIs) Network Design and Optimisation Activities : Automate cabling designs for their next wave of edge deployments in Colos & PoPs. Automate configuring and management of local networks, as well as integrating with broader network architectures. Scalability and Resource Management: Managing resources efficiently via deployment of scalable infrastructure. Includes knowledge of containerization, virtualization, and orchestration tools to dynamically allocate resources based on demand. Develop innovative data solutions to optimize data generation, collection, and processing. Collaborate with cross-functional teams to ensure data quality and integrity.
Transformation Team Analyst - Finance & Excel Specialist Portsmouth, Cosham Salary: £18.66 an hour - Ongoing temporary role About the Role: We are seeking a highly skilled and detail-oriented individual to join our clients Transformation Team in Portsmouth. This role is ideal for someone with strong finance knowledge and advanced Excel skills, who thrives on data analysis, problem-solving, and supporting continuous improvement projects. Key Responsibilities: Develop, maintain, and improve financial spreadsheets and models to support decision-making. Analyse financial data, identify trends, and provide actionable insights. Collaborate with the Transformation Team to drive efficiency, improve reporting, and streamline processes. Produce regular financial reports and dashboards for senior stakeholders. Ensure accuracy and integrity of all financial data handled. Skills & Experience Required: Strong proficiency in Microsoft Excel (including pivot tables, VLOOKUPs, formulas, and ideally VBA/macros). Experience in a finance, data analysis, or transformation environment. Excellent numerical and analytical skills with great attention to detail. Ability to communicate complex data clearly to non-financial stakeholders. Strong organisational and problem-solving abilities. What's on Offer: Hybrid working Opportunity to work on exciting transformation project Supportive and collaborative working environment. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Oct 18, 2025
Full time
Transformation Team Analyst - Finance & Excel Specialist Portsmouth, Cosham Salary: £18.66 an hour - Ongoing temporary role About the Role: We are seeking a highly skilled and detail-oriented individual to join our clients Transformation Team in Portsmouth. This role is ideal for someone with strong finance knowledge and advanced Excel skills, who thrives on data analysis, problem-solving, and supporting continuous improvement projects. Key Responsibilities: Develop, maintain, and improve financial spreadsheets and models to support decision-making. Analyse financial data, identify trends, and provide actionable insights. Collaborate with the Transformation Team to drive efficiency, improve reporting, and streamline processes. Produce regular financial reports and dashboards for senior stakeholders. Ensure accuracy and integrity of all financial data handled. Skills & Experience Required: Strong proficiency in Microsoft Excel (including pivot tables, VLOOKUPs, formulas, and ideally VBA/macros). Experience in a finance, data analysis, or transformation environment. Excellent numerical and analytical skills with great attention to detail. Ability to communicate complex data clearly to non-financial stakeholders. Strong organisational and problem-solving abilities. What's on Offer: Hybrid working Opportunity to work on exciting transformation project Supportive and collaborative working environment. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Introduction Are you an experienced credit professional with a background in underwriting or credit analysis ? Do you enjoy making well-informed, commercial decisions while ensuring compliance with policy and regulation? A fantastic opportunity has arisen for an Underwriting Specialist to join a leading organisation in the auto finance sector . This is a chance to be part of a supportive team where your expertise in assessing customer credit risk will directly influence portfolio quality and customer outcomes. The Role As an Underwriting Specialist, you'll be responsible for making accurate and timely credit decisions on auto finance applications. You'll review customer information, financial statements, and supporting data to deliver decisions that balance business opportunity with responsible lending. Day-to-day, you will: Manually underwrite retail auto finance proposals in line with credit policy and service levels. Analyse financial statements (income, expenditure, balance sheets, cashflow) to determine repayment capacity. Review external data such as credit bureau and HPI reports to inform lending decisions. Manage your workflow effectively using decisioning systems, meeting turnaround targets. Communicate clearly with dealers and account managers, responding to enquiries and explaining underwriting decisions. Monitor work queues, escalating backlog risks where necessary. Contribute to the development of scorecards, risk models, and performance reporting. This is a varied role, combining technical financial analysis with stakeholder engagement. About You We are looking for someone who can bring: At least 3 years' experience in underwriting or credit analysis within financial services. Knowledge of underwriting practices and credit risk assessment techniques. Strong financial analysis skills - ability to interpret balance sheets, income statements, and cashflow reports. Experience in auto finance or consumer lending would be advantageous. Familiarity with scorecard testing and predictive risk modelling. Excellent written and verbal communication skills, with the ability to explain complex decisions clearly. Strong organisational skills and high attention to detail. A proactive, problem-solving mindset and confidence in making decisions. The Offer In return, you will receive: A competitive salary package (based on experience). Opportunities for ongoing training and professional development. The chance to work with modern credit decisioning systems in a supportive environment. Career progression opportunities within a growing sector. This role provides an exciting opportunity to take ownership of credit decisions, sharpen your analytical expertise, and play a key part in delivering responsible finance solutions. Apply Now If you're an experienced Underwriting Specialist or Credit Analyst seeking your next move in the auto finance industry, we'd love to hear from you. Apply today with your CV and take the next step in your underwriting career.
Oct 17, 2025
Full time
Introduction Are you an experienced credit professional with a background in underwriting or credit analysis ? Do you enjoy making well-informed, commercial decisions while ensuring compliance with policy and regulation? A fantastic opportunity has arisen for an Underwriting Specialist to join a leading organisation in the auto finance sector . This is a chance to be part of a supportive team where your expertise in assessing customer credit risk will directly influence portfolio quality and customer outcomes. The Role As an Underwriting Specialist, you'll be responsible for making accurate and timely credit decisions on auto finance applications. You'll review customer information, financial statements, and supporting data to deliver decisions that balance business opportunity with responsible lending. Day-to-day, you will: Manually underwrite retail auto finance proposals in line with credit policy and service levels. Analyse financial statements (income, expenditure, balance sheets, cashflow) to determine repayment capacity. Review external data such as credit bureau and HPI reports to inform lending decisions. Manage your workflow effectively using decisioning systems, meeting turnaround targets. Communicate clearly with dealers and account managers, responding to enquiries and explaining underwriting decisions. Monitor work queues, escalating backlog risks where necessary. Contribute to the development of scorecards, risk models, and performance reporting. This is a varied role, combining technical financial analysis with stakeholder engagement. About You We are looking for someone who can bring: At least 3 years' experience in underwriting or credit analysis within financial services. Knowledge of underwriting practices and credit risk assessment techniques. Strong financial analysis skills - ability to interpret balance sheets, income statements, and cashflow reports. Experience in auto finance or consumer lending would be advantageous. Familiarity with scorecard testing and predictive risk modelling. Excellent written and verbal communication skills, with the ability to explain complex decisions clearly. Strong organisational skills and high attention to detail. A proactive, problem-solving mindset and confidence in making decisions. The Offer In return, you will receive: A competitive salary package (based on experience). Opportunities for ongoing training and professional development. The chance to work with modern credit decisioning systems in a supportive environment. Career progression opportunities within a growing sector. This role provides an exciting opportunity to take ownership of credit decisions, sharpen your analytical expertise, and play a key part in delivering responsible finance solutions. Apply Now If you're an experienced Underwriting Specialist or Credit Analyst seeking your next move in the auto finance industry, we'd love to hear from you. Apply today with your CV and take the next step in your underwriting career.
Software Support Analyst SQL Abingdon / Hybrid £40,000pa £45,000pa plus bonus & benefits: MARS is working in partnership with a leading change & transformation consultancy who are based in the heart of Oxfordshire. This impressive business has grown 25% year on year, and due to this growth, and demand for their software solutions, they are looking to recruit a passionate and articulate Software Support Analyst into a new client support team. On a day to day basis the Software Support Analyst is to respond to incidents, change requests and proactive monitoring to address the challenges impacting the client solutions. As a member of the team, you will mentor the junior members and assist the Client Support Team Lead in their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. About you: The Software Support Analyst needs to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into my clients culture. You ll have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to manage escalations and work with multiple stakeholders An excellent approach to problem solving. To have detective like skills and take a positive approach to understand and solve even the most complex problems. To be able to mentor more junior members on their investigations Proactive and consistent in their approach to work and will drive improvement in their areas of responsibility and beyond Essential: A passion for technology and desire to learn about new systems and tools Experience in ITIL best practices, experience in supporting bespoke software, experience in supporting cloud infrastructure and hardware , experience in query languages such as SQL and KQL Desirable: Experience in Power BI and the languages used M query and DAX Awareness of programming languages such a Python and C# Experience in or awareness of software requirements gathering Experience in or awareness of software development Experience in managing 3rd party supplier relationships Our client is offering a highly competitive salary (£40,000 - £45,000) and our generous benefits package includes: Life Assurance, Income Protection, pension contributions and 27 days holiday (not including bank holidays). They also operate a profit share scheme so that our people share in the success of the business. The profit share bonus is based on company performance and typically paid out in March and September. Joining this impressive business also brings many social benefits. They have a full social calendar with Spring activity days, Christmas events, a 2-day Summer event and 4 sponsored weekends a year. If you re a Software Support Analyst with 1-2 years of experience commercial experience, and you re looking for a career defining opportunity, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Oct 17, 2025
Full time
Software Support Analyst SQL Abingdon / Hybrid £40,000pa £45,000pa plus bonus & benefits: MARS is working in partnership with a leading change & transformation consultancy who are based in the heart of Oxfordshire. This impressive business has grown 25% year on year, and due to this growth, and demand for their software solutions, they are looking to recruit a passionate and articulate Software Support Analyst into a new client support team. On a day to day basis the Software Support Analyst is to respond to incidents, change requests and proactive monitoring to address the challenges impacting the client solutions. As a member of the team, you will mentor the junior members and assist the Client Support Team Lead in their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion. About you: The Software Support Analyst needs to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into my clients culture. You ll have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to manage escalations and work with multiple stakeholders An excellent approach to problem solving. To have detective like skills and take a positive approach to understand and solve even the most complex problems. To be able to mentor more junior members on their investigations Proactive and consistent in their approach to work and will drive improvement in their areas of responsibility and beyond Essential: A passion for technology and desire to learn about new systems and tools Experience in ITIL best practices, experience in supporting bespoke software, experience in supporting cloud infrastructure and hardware , experience in query languages such as SQL and KQL Desirable: Experience in Power BI and the languages used M query and DAX Awareness of programming languages such a Python and C# Experience in or awareness of software requirements gathering Experience in or awareness of software development Experience in managing 3rd party supplier relationships Our client is offering a highly competitive salary (£40,000 - £45,000) and our generous benefits package includes: Life Assurance, Income Protection, pension contributions and 27 days holiday (not including bank holidays). They also operate a profit share scheme so that our people share in the success of the business. The profit share bonus is based on company performance and typically paid out in March and September. Joining this impressive business also brings many social benefits. They have a full social calendar with Spring activity days, Christmas events, a 2-day Summer event and 4 sponsored weekends a year. If you re a Software Support Analyst with 1-2 years of experience commercial experience, and you re looking for a career defining opportunity, then please drop Lee at MARS an application. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
My client is a fast growing service provider based in the Bury area. As a result of growth, a consent change my client is seeking a Business Analyst Operating in a highly regulated industry, my client is subject to continual process and system changes, brought about by changes to regulation or legislation. Such changes, combined with recent growth, have meant that they have developed a suite of internally developed IT applications enabling my client to comply with market changes, become efficient and above all, provide excellent customer service. Reporting to the Senior Management Team, this person will help facilitate internal changes following the change management process. This is very much a mixed role fusing both Business Analysis and Delivery Manager skills. The right candidate will be responsible for determining the change requirements, documenting the functional specification, and overseeing the successful delivery of such changes by working with IT Developers. You will have excellent communication and interpersonal skills and be confident at providing updates to management (and other relevant stakeholders) at any level. You will be the bridge between business departments and the IT development team prioritising changes and collaborating closely with stakeholders to define and deliver changes within agreed timelines. The successful candidate will work in a rewarding and challenging environment ensuring our business can continue to provide a first-class service to customers. Daily responsibilities for this role will include; Engage and collaborate with internal teams Capture, understand, analyse requirements and produce functional specifications based on change requests Ensure documents and analytical work meets stakeholder expectations Ensure information is communicated and maintained in an effective manner Proactively identify and resolve potential problems Perform effective handover of specification to IT development team, software testing teams and any other relevant internal or external person Ensure that all management/stakeholders are kept informed of progress and any significant issues Perform effective version control management in all aspects of analysis/design output Prioritise tasks effectively and achieve delivery deadlines Deliver projects as part of a Stakeholder led Project team with support from management, managing scope, dependencies, risks, timelines and resources Manage internal changes which have been assigned, ensuring successful delivery on time The right candidate will be; Highly confident, self-disciplined and autonomous Ability to adapt to changing priorities and project/stakeholder requirements Excellent verbal and written communication skills Excellent attention to detail Proficient in Excel to an advanced level Basic SQL skills a bonus SDLC Jira In return this role offers a motivated and growing work environment, an excellent package and development for the right person.
Oct 17, 2025
Full time
My client is a fast growing service provider based in the Bury area. As a result of growth, a consent change my client is seeking a Business Analyst Operating in a highly regulated industry, my client is subject to continual process and system changes, brought about by changes to regulation or legislation. Such changes, combined with recent growth, have meant that they have developed a suite of internally developed IT applications enabling my client to comply with market changes, become efficient and above all, provide excellent customer service. Reporting to the Senior Management Team, this person will help facilitate internal changes following the change management process. This is very much a mixed role fusing both Business Analysis and Delivery Manager skills. The right candidate will be responsible for determining the change requirements, documenting the functional specification, and overseeing the successful delivery of such changes by working with IT Developers. You will have excellent communication and interpersonal skills and be confident at providing updates to management (and other relevant stakeholders) at any level. You will be the bridge between business departments and the IT development team prioritising changes and collaborating closely with stakeholders to define and deliver changes within agreed timelines. The successful candidate will work in a rewarding and challenging environment ensuring our business can continue to provide a first-class service to customers. Daily responsibilities for this role will include; Engage and collaborate with internal teams Capture, understand, analyse requirements and produce functional specifications based on change requests Ensure documents and analytical work meets stakeholder expectations Ensure information is communicated and maintained in an effective manner Proactively identify and resolve potential problems Perform effective handover of specification to IT development team, software testing teams and any other relevant internal or external person Ensure that all management/stakeholders are kept informed of progress and any significant issues Perform effective version control management in all aspects of analysis/design output Prioritise tasks effectively and achieve delivery deadlines Deliver projects as part of a Stakeholder led Project team with support from management, managing scope, dependencies, risks, timelines and resources Manage internal changes which have been assigned, ensuring successful delivery on time The right candidate will be; Highly confident, self-disciplined and autonomous Ability to adapt to changing priorities and project/stakeholder requirements Excellent verbal and written communication skills Excellent attention to detail Proficient in Excel to an advanced level Basic SQL skills a bonus SDLC Jira In return this role offers a motivated and growing work environment, an excellent package and development for the right person.
Our client is a market leader within the Medical Equipment industry. The business operates in a continually changing environment with a high reliance on quick access information which fosters efficient decision making and performance review. We require an experienced Developer/Analyst to utilise the business intelligence suite through support, development and implementation of effective reports and enhancing processes to ensure data integrity. Main aspects of the role: Design, develop and maintain business intelligence solutions driving business performance, ensuring they meet stakeholder acceptance criteria. Conduct testing and troubleshooting investigating any issues or discrepancies as required. You will be responsible for the development and maintenance of all company reports, using SAP Business Objects Web Intelligence and Microsoft Power BI. Create and manage data included associated analytics that turn our data into knowledge that helps to make better decisions. Maintenance of the BI request system (ticket system) ensuring appropriate documentation and audit trail leading to report sign off, and stakeholder management. Compliance with the information security protocols. Ensuring all client confidential and highly restricted reports have received appropriately reviewed and signed off. Highlighting the direct value of BI and related analytics to the business, showcasing new data vehicles and concepts. Translate complex data structures to different stakeholders across the business, to determine reporting requirements and what is feasible. Become the Power BI champion training key users across the business to leverage any self-service tools where required. Evaluate BI system improvements and processes, highlighting the findings to management Create new visualisations and dashboards to meet stakeholder needs, consolidating information into cohesive and understandable forms for use by non-analytical stakeholders. KEY SKILLS AND EXPERIENCE: The right individual will understand how to build, manipulate and construct datasets in a way that will articulate and provide management insight across the business. You will be solution focused, analytically minded and have excellent communication skills. Significant experience of producing business intelligence reports and providing solutions within the following applications: Power BI, Business Objects, SAP/data interrogation tools and SQL (essential). Business Objects Power BI Certification (essential) Computer Science degree or equivalent This is a critical role within the business and comes with excellent salary, bonus and benefits for the right individual Office based but hybrid after 3 months
Oct 17, 2025
Full time
Our client is a market leader within the Medical Equipment industry. The business operates in a continually changing environment with a high reliance on quick access information which fosters efficient decision making and performance review. We require an experienced Developer/Analyst to utilise the business intelligence suite through support, development and implementation of effective reports and enhancing processes to ensure data integrity. Main aspects of the role: Design, develop and maintain business intelligence solutions driving business performance, ensuring they meet stakeholder acceptance criteria. Conduct testing and troubleshooting investigating any issues or discrepancies as required. You will be responsible for the development and maintenance of all company reports, using SAP Business Objects Web Intelligence and Microsoft Power BI. Create and manage data included associated analytics that turn our data into knowledge that helps to make better decisions. Maintenance of the BI request system (ticket system) ensuring appropriate documentation and audit trail leading to report sign off, and stakeholder management. Compliance with the information security protocols. Ensuring all client confidential and highly restricted reports have received appropriately reviewed and signed off. Highlighting the direct value of BI and related analytics to the business, showcasing new data vehicles and concepts. Translate complex data structures to different stakeholders across the business, to determine reporting requirements and what is feasible. Become the Power BI champion training key users across the business to leverage any self-service tools where required. Evaluate BI system improvements and processes, highlighting the findings to management Create new visualisations and dashboards to meet stakeholder needs, consolidating information into cohesive and understandable forms for use by non-analytical stakeholders. KEY SKILLS AND EXPERIENCE: The right individual will understand how to build, manipulate and construct datasets in a way that will articulate and provide management insight across the business. You will be solution focused, analytically minded and have excellent communication skills. Significant experience of producing business intelligence reports and providing solutions within the following applications: Power BI, Business Objects, SAP/data interrogation tools and SQL (essential). Business Objects Power BI Certification (essential) Computer Science degree or equivalent This is a critical role within the business and comes with excellent salary, bonus and benefits for the right individual Office based but hybrid after 3 months
