Help Desk Analyst with excellent inter-personal and communication skills along with strong problem-solving capabilities and good technical experience in Active Directory, Windows Server 2012, Microsoft 365 Administration, MS Teams and SharePoint Online, Networking fundamentals, VoIP and Apple/Android products. Onsite role with an expanding client in Maidenhead, Berkshire (close to Maidenhead station) A starting salary in the region of up to 29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate
Dec 08, 2025
Full time
Help Desk Analyst with excellent inter-personal and communication skills along with strong problem-solving capabilities and good technical experience in Active Directory, Windows Server 2012, Microsoft 365 Administration, MS Teams and SharePoint Online, Networking fundamentals, VoIP and Apple/Android products. Onsite role with an expanding client in Maidenhead, Berkshire (close to Maidenhead station) A starting salary in the region of up to 29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate
Main Duties Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. Confident decision-maker and able to demonstrate sound judgement. Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks. Desire and experience to improve processes and controls using your creative thinking. Good analytical skills. Good at problem solving including identifying, analysing, and solving problems of behalf of customers. Other Details £27-28K - paid weekly 6-month contract On site parking Pension Fully on-site role 36.5 hour working week day shift
Dec 08, 2025
Contractor
Main Duties Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. Confident decision-maker and able to demonstrate sound judgement. Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks. Desire and experience to improve processes and controls using your creative thinking. Good analytical skills. Good at problem solving including identifying, analysing, and solving problems of behalf of customers. Other Details £27-28K - paid weekly 6-month contract On site parking Pension Fully on-site role 36.5 hour working week day shift
Security Analyst (GRC) Cardiff-based office (Hybrid - Very Flexible) Up to 45,000 + Excellent Benefits CPS Group are delighted to be supporting our financial services client in their search for a Security Analyst (GRC) to join their growing, forward-thinking Security team on a permanent basis. This is an exciting opportunity to play a key role in safeguarding digital infrastructure, enhancing security controls, and ensuring the resilience of systems, networks, and data across both cloud and on-prem environments. If you're looking to thrive in dynamic environments, and want your work to have a tangible impact, this is a fantastic time to join a business that truly values its people, invests in technology, and encourages professional growth. The Role: - Monitor systems, networks, and user activity to detect suspicious behaviour or policy violations - Investigate and manage security incidents, carrying out root cause analysis and reporting - Deploy, configure, and maintain key security platforms used by the analyst team - Conduct vulnerability assessments and coordinate remediation activities - Support patch management and compliance reporting - Perform regular reviews and health checks on security controls - Create and enhance measures to demonstrate the effectiveness of security controls - Assist with internal and external security assessments and audits - Update and maintain incident response plans, playbooks, and procedures - Provide 3rd-line support to IT colleagues and the wider business Technical Skills: - SIEM and SOAR platforms - Log analytics, rule creation, tuning, and threat hunting - Familiarity with security frameworks - Azure and M365 security configuration and alert investigation - Dashboards and visualisation tools - Firewalls (CheckPoint, VMware NSX) - Windows Server and Desktop environments - XDR solutions - tuning and alert investigation Experience: - Ideally, have strong experience in a similar role - Relevant qualifications in IT Security, GRC ect. - A proactive, curious, and detail-oriented approach to problem-solving - Excellent communication skills, both written and verbal, with the ability to simplify technical issues - Confidence working with large data sets and security analytics tools If interested, please apply today or contact Sam John at CPS Group for more information: (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>
Dec 08, 2025
Full time
Security Analyst (GRC) Cardiff-based office (Hybrid - Very Flexible) Up to 45,000 + Excellent Benefits CPS Group are delighted to be supporting our financial services client in their search for a Security Analyst (GRC) to join their growing, forward-thinking Security team on a permanent basis. This is an exciting opportunity to play a key role in safeguarding digital infrastructure, enhancing security controls, and ensuring the resilience of systems, networks, and data across both cloud and on-prem environments. If you're looking to thrive in dynamic environments, and want your work to have a tangible impact, this is a fantastic time to join a business that truly values its people, invests in technology, and encourages professional growth. The Role: - Monitor systems, networks, and user activity to detect suspicious behaviour or policy violations - Investigate and manage security incidents, carrying out root cause analysis and reporting - Deploy, configure, and maintain key security platforms used by the analyst team - Conduct vulnerability assessments and coordinate remediation activities - Support patch management and compliance reporting - Perform regular reviews and health checks on security controls - Create and enhance measures to demonstrate the effectiveness of security controls - Assist with internal and external security assessments and audits - Update and maintain incident response plans, playbooks, and procedures - Provide 3rd-line support to IT colleagues and the wider business Technical Skills: - SIEM and SOAR platforms - Log analytics, rule creation, tuning, and threat hunting - Familiarity with security frameworks - Azure and M365 security configuration and alert investigation - Dashboards and visualisation tools - Firewalls (CheckPoint, VMware NSX) - Windows Server and Desktop environments - XDR solutions - tuning and alert investigation Experience: - Ideally, have strong experience in a similar role - Relevant qualifications in IT Security, GRC ect. - A proactive, curious, and detail-oriented approach to problem-solving - Excellent communication skills, both written and verbal, with the ability to simplify technical issues - Confidence working with large data sets and security analytics tools If interested, please apply today or contact Sam John at CPS Group for more information: (url removed) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>
Service Desk Analyst Remote/Liverpool (on site once a week) 150 per day (Inside IR35) 6 months + A Service Desk Analyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint
Dec 08, 2025
Contractor
Service Desk Analyst Remote/Liverpool (on site once a week) 150 per day (Inside IR35) 6 months + A Service Desk Analyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint
IT Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £40,000 Service Desk Analyst A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits. >
Dec 08, 2025
Full time
IT Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £40,000 Service Desk Analyst A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits. >
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Dec 08, 2025
Full time
Head of Product Operations and Support A leading global provider of new generation IT solutions to the global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud infrastructure operations, this is a complimentary role focused on application-related support. Currently, Product Operations and Support functions operate within individual product lines. This role is part of an effort to consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive operational efficiency in all dimensions - consolidation of activities, usage of tools, new models based on AI. People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior escalation point for critical issues impacting customer business, both internally and externally. - Work closely with Customer Success to track and improve CSAT, NPS and incident resolution metrics. Tools, Automation & Data - Lead evaluation and implementation of support platforms (e.g., ServiceNow, Jira Service Desk). - Implement monitoring, alerting and proactive issue detection systems to reduce reactive support. - Drive automation of repeatable processes to reduce MTTR (mean time to resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement and Innovation - Identify operational gaps and drive continuous improvement programs. - Introduce the best practices from SaaS/enterprise product support and global operations. - Stay current with industry trends in support automation, self-service and AI-driven support models. Mandatory Requirements: - 15+ years of experience in leading support/operations roles in enterprise SaaS or technology environments. - Familiarity with cloud-based environments (AWS) and observability platforms. - Background in managing support across hybrid or multi-tenant platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage of tools including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive Package. - International travel required.
Superb IT Support Role With Fast-Track Cloud Progression Cardiff, South Wales (full time on-site initially) £30k £33k + Bonus + 25 Days Holiday + Training Plan Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out! Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients but you won t stay as 1st / 2nd Line Service Desk Engineers for long. You ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You ll be mentored, trained, and guided into Cloud roles this is the springboard. What you ll do: Be the first port of call for customer IT issues (hardware, software, Microsoft 365). Help manage user accounts in Microsoft 365 & Azure Entra. Support with basic Azure queries you ll learn the rest on the job. Get involved in daily checks, ticketing, troubleshooting, and more. What we re looking for: 1st Line support experience (or similar IT role). You must already be able to show a genuine interest in Cloud tech you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study Good communication and problem-solving skills. What you ll get: Fast-track Cloud career progression with a personal training plan. Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions) £28k £31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols. This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required). If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!
Dec 07, 2025
Full time
Superb IT Support Role With Fast-Track Cloud Progression Cardiff, South Wales (full time on-site initially) £30k £33k + Bonus + 25 Days Holiday + Training Plan Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out! Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients but you won t stay as 1st / 2nd Line Service Desk Engineers for long. You ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You ll be mentored, trained, and guided into Cloud roles this is the springboard. What you ll do: Be the first port of call for customer IT issues (hardware, software, Microsoft 365). Help manage user accounts in Microsoft 365 & Azure Entra. Support with basic Azure queries you ll learn the rest on the job. Get involved in daily checks, ticketing, troubleshooting, and more. What we re looking for: 1st Line support experience (or similar IT role). You must already be able to show a genuine interest in Cloud tech you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study Good communication and problem-solving skills. What you ll get: Fast-track Cloud career progression with a personal training plan. Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions) £28k £31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols. This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required). If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!
Job Description Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations click apply for full job details
Dec 07, 2025
Full time
Job Description Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations click apply for full job details
Job Description Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations click apply for full job details
Dec 07, 2025
Full time
Job Description Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations click apply for full job details
Job Description Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations click apply for full job details
Dec 07, 2025
Full time
Job Description Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations click apply for full job details
Technical Support Analyst Location: Oxford Contract: Permanent Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst. Your responsibilities will be to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will act as first line support for all helpdesk requests and incidents. Role Responsibilities: Provide first-line technical support to end-users via face-to-face interactions, telephone, and email. Install, configure, and maintain desktop and laptop PCs. Support and troubleshoot issues related to telephone systems. Provide support for audio-visual equipment, projectors, and video conference facilities. Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool. Conduct audits of computers to ensure all software is authorised and licensed. Maintain an accurate inventory/database of IT hardware and software. Liaise with third-party IT support companies and vendors as required. Provide IT support to other AHUK offices as needed. Perform any other IM or IM Admin related tasks. Adhere to defined IT standards and procedures. Purchase, Configure, install and maintain desktop and laptop PCs Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors An ideal candidate for the Technical Support Analyst role would have: Strong expertise in supporting Windows based PC s and servers Windows Desktop (Enterprise) MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a team A Qualification in IT (A+ or MCSE) Experience in a Technical support environment Able to obtain SC Clearance For more information on this role, please contact Jules Bujalska on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Dec 07, 2025
Full time
Technical Support Analyst Location: Oxford Contract: Permanent Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst. Your responsibilities will be to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will act as first line support for all helpdesk requests and incidents. Role Responsibilities: Provide first-line technical support to end-users via face-to-face interactions, telephone, and email. Install, configure, and maintain desktop and laptop PCs. Support and troubleshoot issues related to telephone systems. Provide support for audio-visual equipment, projectors, and video conference facilities. Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool. Conduct audits of computers to ensure all software is authorised and licensed. Maintain an accurate inventory/database of IT hardware and software. Liaise with third-party IT support companies and vendors as required. Provide IT support to other AHUK offices as needed. Perform any other IM or IM Admin related tasks. Adhere to defined IT standards and procedures. Purchase, Configure, install and maintain desktop and laptop PCs Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors An ideal candidate for the Technical Support Analyst role would have: Strong expertise in supporting Windows based PC s and servers Windows Desktop (Enterprise) MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a team A Qualification in IT (A+ or MCSE) Experience in a Technical support environment Able to obtain SC Clearance For more information on this role, please contact Jules Bujalska on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for 2 x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join the Team Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of the Technology support team. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Welcome Bonus: £500 on successful completion of probation period. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, IT Support Desk, IT Analyst, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Technical Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
Dec 06, 2025
Full time
IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for 2 x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You ll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! Who We re Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join the Team Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference If you re excited to help others and grow your IT career, we d love to hear from you! Apply now and become a key part of the Technology support team. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Welcome Bonus: £500 on successful completion of probation period. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, IT Support Desk, IT Analyst, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Technical Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
A leading manufacturing company in Kidlington, Oxfordshire are looking for a Technical Support Analyst to join the business. Main responsibilities To undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. To act as first line support for all helpdesk requests and incidents Provide first-line technical support to end-users via face-to-face interactions, telephone, and email. Install, configure, and maintain desktop and laptop PCs. Support and troubleshoot issues related to telephone systems. Provide support for audio-visual equipment, projectors, and video conference facilities. Manage the resolution of IT issues, problems, service requests, and changes using the Helpdesk tool. Conduct audits of computers to ensure all software is authorised and licensed. Maintain an accurate inventory/database of IT hardware and software. Liaise with third-party IT support companies and vendors as required. Provide IT support to other offices as needed. Perform any other IM or IM Admin related tasks. Adhere to defined IT standards and procedures. Purchase, Configure, install and maintain desktop and laptop PCs Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors Essential Knowledge and Skills Strong expertise in supporting Windows based PC's and servers Windows Desktop (Enterprise) MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a team Desirable Windows Server Firewalls (Checkpoint, PALO ALTO) Active Directory Basic Networking Telephony IT Security Virtualisation (VMware) MDM Platforms Mobile Phone Support (IOS & Android) Education, Qualifications or Training A Qualification in IT (A+ or MCSE) Experience in a Technical support environment Able to obtain SC Clearance Desirable Computer science related degree Working knowledge of other IT operating systems (Linux) Experience working in a secure environment Additional requirements If you have not been a resident for the last 5 consecutive years, please be prepared to request an overseas criminal record check for these countries as you will be asked to provide this for referencing and security checks. You must possess the current, legal right to work in the United Kingdom. They will not be able to offer sponsorship for any employment Visa's. Benefits Competitive salary Private Medical Insurance (Bupa) - single cover for employees paid by the company Pension: Employees are auto enrolled into the Airbus Group UK Retirement Fund. Initially, AH contributes 6%, employee 4% basic Share Incentive Plan and ESOP. Annual share schemes at company discretion. Success Share, Discretionary Group bonus scheme (conditions apply) Bikes to Work (up to 3,000) (employee purchase scheme) Technology (employee purchase scheme) Mydrive (employee car purchase scheme) Den-Plan (employee purchase scheme) Health-care Cash Scheme Personal Accident Insurance (employee purchase scheme) Health Assessments Travel Insurance Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)
Dec 06, 2025
Full time
A leading manufacturing company in Kidlington, Oxfordshire are looking for a Technical Support Analyst to join the business. Main responsibilities To undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. To act as first line support for all helpdesk requests and incidents Provide first-line technical support to end-users via face-to-face interactions, telephone, and email. Install, configure, and maintain desktop and laptop PCs. Support and troubleshoot issues related to telephone systems. Provide support for audio-visual equipment, projectors, and video conference facilities. Manage the resolution of IT issues, problems, service requests, and changes using the Helpdesk tool. Conduct audits of computers to ensure all software is authorised and licensed. Maintain an accurate inventory/database of IT hardware and software. Liaise with third-party IT support companies and vendors as required. Provide IT support to other offices as needed. Perform any other IM or IM Admin related tasks. Adhere to defined IT standards and procedures. Purchase, Configure, install and maintain desktop and laptop PCs Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors Essential Knowledge and Skills Strong expertise in supporting Windows based PC's and servers Windows Desktop (Enterprise) MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a team Desirable Windows Server Firewalls (Checkpoint, PALO ALTO) Active Directory Basic Networking Telephony IT Security Virtualisation (VMware) MDM Platforms Mobile Phone Support (IOS & Android) Education, Qualifications or Training A Qualification in IT (A+ or MCSE) Experience in a Technical support environment Able to obtain SC Clearance Desirable Computer science related degree Working knowledge of other IT operating systems (Linux) Experience working in a secure environment Additional requirements If you have not been a resident for the last 5 consecutive years, please be prepared to request an overseas criminal record check for these countries as you will be asked to provide this for referencing and security checks. You must possess the current, legal right to work in the United Kingdom. They will not be able to offer sponsorship for any employment Visa's. Benefits Competitive salary Private Medical Insurance (Bupa) - single cover for employees paid by the company Pension: Employees are auto enrolled into the Airbus Group UK Retirement Fund. Initially, AH contributes 6%, employee 4% basic Share Incentive Plan and ESOP. Annual share schemes at company discretion. Success Share, Discretionary Group bonus scheme (conditions apply) Bikes to Work (up to 3,000) (employee purchase scheme) Technology (employee purchase scheme) Mydrive (employee car purchase scheme) Den-Plan (employee purchase scheme) Health-care Cash Scheme Personal Accident Insurance (employee purchase scheme) Health Assessments Travel Insurance Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)
We are looking for a ServiceDesk Analyst to work on site at one of our client s facilities. The Service Desk Analyst shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. Main Duties & Responsibilities: You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals. Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations. Research, analyse, pilot and repair complex computer hardware and software problems Manage desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies. Work is subject to general review and approvals of the supervisor(s). Always provide excellent customer service Knowledge, Skills & Experience: Highly driven and determined individual with excellent communication skills both written and verbal. Strong problem-solving skills Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive. Exceptional customer service skills, with natural aptitude to consider impact to the customer. Understanding of Service and Network infrastructures Knowledgeable about current Microsoft Office Suites. Familiar with backup and anti-virus technologies, software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools). Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting). Familiar with remote access technologies (VPN, dial-up, terminal services). Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above. Experience and skill administering enterprise Microsoft SCCM. Ideally degree educated with relevant certifications (MCP, CCNA, etc.) Proven analytical, troubleshooting and problem solving skills. Previous technical support or junior system administrator experience If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
Dec 06, 2025
Contractor
We are looking for a ServiceDesk Analyst to work on site at one of our client s facilities. The Service Desk Analyst shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. Main Duties & Responsibilities: You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals. Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations. Research, analyse, pilot and repair complex computer hardware and software problems Manage desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies. Work is subject to general review and approvals of the supervisor(s). Always provide excellent customer service Knowledge, Skills & Experience: Highly driven and determined individual with excellent communication skills both written and verbal. Strong problem-solving skills Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive. Exceptional customer service skills, with natural aptitude to consider impact to the customer. Understanding of Service and Network infrastructures Knowledgeable about current Microsoft Office Suites. Familiar with backup and anti-virus technologies, software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools). Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting). Familiar with remote access technologies (VPN, dial-up, terminal services). Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above. Experience and skill administering enterprise Microsoft SCCM. Ideally degree educated with relevant certifications (MCP, CCNA, etc.) Proven analytical, troubleshooting and problem solving skills. Previous technical support or junior system administrator experience If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
Pay: 30,780.00- 40,209.00 per year Job Description: Salary: 30,780 - 40,209 per annum Contract: Fixed term, 12 months Location: Hybrid - Kings Lynn We are looking for a Technical Services Analyst to join our friendly and forward-thinking ICT team as they modernise their digital infrastructure. This is a fantastic opportunity to provide second-line support across Microsoft 365, Teams Voice, and Windows environments. You'll help staff resolve technical issues, support meeting room AV systems, manage endpoints, and assist with server administration and ICT projects. You'll also play a key role in maintaining documentation, technical standards, and asset registers, ensuring systems remain secure, reliable, and efficient. Key Responsibilities Provide Tier 2 technical support for hardware, operating systems, Microsoft 365, Teams, and endpoint devices. Deliver first-line support for meeting room AV systems (Teams Rooms). Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and the wider Office suite. Support Teams Voice and telephony platforms. Assist with Active Directory/Entra ID administration, including user management and group policies. Help configure, patch, and monitor Windows servers. Manage endpoints using Intune or similar platforms. Maintain ICT asset registers and documentation. Collaborate on ICT infrastructure projects, supporting planning, testing, and deployment. Ensure compliance with cybersecurity best practices. What We're Looking For Essential Knowledge & Skills: Minimum 2 years' experience in ICT support or similar technical environment. Strong knowledge of Windows 10/11 operating systems. Good understanding of Microsoft 365 administration (Teams, Exchange, SharePoint, Office suite). Familiarity with Active Directory/Entra ID. Awareness of cybersecurity best practices. Understanding of ICT infrastructure including servers, networks, and telephony. Excellent troubleshooting, communication, and documentation skills. Ability to work under pressure and meet deadlines. Desirable Knowledge & Skills: Experience with Intune and endpoint management. Familiarity with ITIL-based Service Desk processes. Experience maintaining ICT asset registers or CMDBs. Public sector or local government ICT experience. Ability to explain technical information clearly to non-technical users
Dec 06, 2025
Full time
Pay: 30,780.00- 40,209.00 per year Job Description: Salary: 30,780 - 40,209 per annum Contract: Fixed term, 12 months Location: Hybrid - Kings Lynn We are looking for a Technical Services Analyst to join our friendly and forward-thinking ICT team as they modernise their digital infrastructure. This is a fantastic opportunity to provide second-line support across Microsoft 365, Teams Voice, and Windows environments. You'll help staff resolve technical issues, support meeting room AV systems, manage endpoints, and assist with server administration and ICT projects. You'll also play a key role in maintaining documentation, technical standards, and asset registers, ensuring systems remain secure, reliable, and efficient. Key Responsibilities Provide Tier 2 technical support for hardware, operating systems, Microsoft 365, Teams, and endpoint devices. Deliver first-line support for meeting room AV systems (Teams Rooms). Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and the wider Office suite. Support Teams Voice and telephony platforms. Assist with Active Directory/Entra ID administration, including user management and group policies. Help configure, patch, and monitor Windows servers. Manage endpoints using Intune or similar platforms. Maintain ICT asset registers and documentation. Collaborate on ICT infrastructure projects, supporting planning, testing, and deployment. Ensure compliance with cybersecurity best practices. What We're Looking For Essential Knowledge & Skills: Minimum 2 years' experience in ICT support or similar technical environment. Strong knowledge of Windows 10/11 operating systems. Good understanding of Microsoft 365 administration (Teams, Exchange, SharePoint, Office suite). Familiarity with Active Directory/Entra ID. Awareness of cybersecurity best practices. Understanding of ICT infrastructure including servers, networks, and telephony. Excellent troubleshooting, communication, and documentation skills. Ability to work under pressure and meet deadlines. Desirable Knowledge & Skills: Experience with Intune and endpoint management. Familiarity with ITIL-based Service Desk processes. Experience maintaining ICT asset registers or CMDBs. Public sector or local government ICT experience. Ability to explain technical information clearly to non-technical users
We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a hybrid service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class hybrid service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Responsibilities: Operates as a point of escalation for the service desk. Supports the team with technical advice and customer service skills from any of the Client channels. Provides the information flow from other departments to support First Line Analysts Advises the team to upcoming changes to the systems and services. Uses experience to investigate escalated problems with basic SQL queries. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware along with a basic awareness of SQL. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. INDMANJ
Dec 06, 2025
Full time
We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a hybrid service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class hybrid service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Responsibilities: Operates as a point of escalation for the service desk. Supports the team with technical advice and customer service skills from any of the Client channels. Provides the information flow from other departments to support First Line Analysts Advises the team to upcoming changes to the systems and services. Uses experience to investigate escalated problems with basic SQL queries. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware along with a basic awareness of SQL. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. INDMANJ
Senior Service Desk Analyst - 33,000/ 35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a senior service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the Helpdesk Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence. Duties/Areas of Responsibility Provide desktop, server and Cloud support to clients Diagnose and resolve technical issues within SLAs Act as a point of escalation for Service Desk Analysts Escalate IT issues to the Senior Engineers where necessary Mentoring junior engineers Firewall/Network/Wi-Fi installs Dealing with WAN, remote connectivity, VOIP systems, VPNs and network security Onboarding of new clients Producing reports and proposals for clients Undertake medium-sized IT projects Installations of hardware on site Ensuring all client's technical information is documented and up to date Highlighting of any areas where replacement equipment is needed Other: Excellent phone manner and customer service skills Being part of a rota to be onsite in a local school. Work extra hours to meet deadlines, as required Excellent team player by providing assistance and support to colleagues Outstanding communication with the team and clients Ensure that the highest level of customer service is provided to all client The Package: If successful our client is offering a salary of 33,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this senior service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Dec 06, 2025
Full time
Senior Service Desk Analyst - 33,000/ 35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a senior service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the Helpdesk Manager, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence. Duties/Areas of Responsibility Provide desktop, server and Cloud support to clients Diagnose and resolve technical issues within SLAs Act as a point of escalation for Service Desk Analysts Escalate IT issues to the Senior Engineers where necessary Mentoring junior engineers Firewall/Network/Wi-Fi installs Dealing with WAN, remote connectivity, VOIP systems, VPNs and network security Onboarding of new clients Producing reports and proposals for clients Undertake medium-sized IT projects Installations of hardware on site Ensuring all client's technical information is documented and up to date Highlighting of any areas where replacement equipment is needed Other: Excellent phone manner and customer service skills Being part of a rota to be onsite in a local school. Work extra hours to meet deadlines, as required Excellent team player by providing assistance and support to colleagues Outstanding communication with the team and clients Ensure that the highest level of customer service is provided to all client The Package: If successful our client is offering a salary of 33,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this senior service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Service Desk Analyst - VIP Support 35,00 to 40,000 Chelmsford - 5 days onsite A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine passion and high energy for IT infrastructure and technology within a corporate environment. The main focus of this role is to provide expert-level IT support and ensure efficient service management within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software, and network issues. You'll ensure the team's Service Desk runs with maximum efficiency, consistently meeting key service goals. This senior role requires you to mentor junior staff, maintain our knowledge base, and drive continuous process improvement initiatives to reduce recurring problems. The successful candidate should have the following skills Extensive experience with Jira Service Desk Prior experience of providing VIP IT Support to senior leaders Deep knowledge of Windows Server environments, including administration and troubleshooting. Experience in IT Service Desk support, adhering to defined processes and SLAs. Central London 5 days a week onsite 35,000 to 40,000 If you are a junior to mid level IT Support Analyst with a background in VIP support then this might be the perfect opportunity for you. If interested please send your CV to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Dec 06, 2025
Contractor
Service Desk Analyst - VIP Support 35,00 to 40,000 Chelmsford - 5 days onsite A top-tier financial institution is seeking an experienced Service Desk Analyst with a background in providing VIP Support. You'll join a small, dynamic, and growing team where every member shares a genuine passion and high energy for IT infrastructure and technology within a corporate environment. The main focus of this role is to provide expert-level IT support and ensure efficient service management within the Service Desk team. You will lead IT support efforts by acting as the main escalation point for complex hardware, software, and network issues. You'll ensure the team's Service Desk runs with maximum efficiency, consistently meeting key service goals. This senior role requires you to mentor junior staff, maintain our knowledge base, and drive continuous process improvement initiatives to reduce recurring problems. The successful candidate should have the following skills Extensive experience with Jira Service Desk Prior experience of providing VIP IT Support to senior leaders Deep knowledge of Windows Server environments, including administration and troubleshooting. Experience in IT Service Desk support, adhering to defined processes and SLAs. Central London 5 days a week onsite 35,000 to 40,000 If you are a junior to mid level IT Support Analyst with a background in VIP support then this might be the perfect opportunity for you. If interested please send your CV to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As an IT Service Desk Analyst, you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of IT services for the organisation's internal users. This is a permanent role offering hybrid working options (1-2 days at home), a salary of £26,150 and benefits. Key Responsibilities: Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner. Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels. Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications. Supporting internal customers in using IT tools, ensuring effective documentation and user guides are in place. Participating in IT projects and contributing to the continuous improvement of the service desk function. What We Are Looking For: Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Proven experience in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016. This is a fantastic opportunity to join a forward-thinking organisation in a role that offers both challenge and career growth. Don't miss out! Due to the nature of the organisation s public services, you will be expected to go through and obtain SC and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 3-4 years. Alternatively, already hold current SC security clearance. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Dec 06, 2025
Full time
An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As an IT Service Desk Analyst, you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of IT services for the organisation's internal users. This is a permanent role offering hybrid working options (1-2 days at home), a salary of £26,150 and benefits. Key Responsibilities: Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner. Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels. Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications. Supporting internal customers in using IT tools, ensuring effective documentation and user guides are in place. Participating in IT projects and contributing to the continuous improvement of the service desk function. What We Are Looking For: Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role. Proven experience in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016. This is a fantastic opportunity to join a forward-thinking organisation in a role that offers both challenge and career growth. Don't miss out! Due to the nature of the organisation s public services, you will be expected to go through and obtain SC and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 3-4 years. Alternatively, already hold current SC security clearance. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Operations Analyst Annual Salary of 41,000- 45,000 Permanent, Full-time Watford Operations Analyst required to join a dynamic team within a leading national organisation. This role is ideal for a technically driven professional who enjoys being challenged, thrives in an evolving environment, and is motivated by continuous improvement and repeated success. In this role, you will support a large and diverse user base across hundreds of UK sites, working with the latest cloud and on-premises technologies. You will be heavily involved in maintaining core infrastructure, improving operational processes, and contributing to the organisation's long-term technology roadmap. Key responsibilities of the Operations Analyst Deliver day-to-day operational support for cloud-hosted and on-premises server environments and networks Work closely with Application Support colleagues to diagnose and resolve service issues Maintain and enhance infrastructure to ensure secure, stable, and highly available services for approximately 6,500 users across 300 locations Contribute to lifecycle management and continuous improvement initiatives Support the planning, testing, and rollout of infrastructure changes and upgrades Build strong working relationships with internal teams and external partners Uphold cybersecurity best practice and support efforts to retain security accreditations Required skills and experience of the Operations Analyst Broad experience as a Microsoft-focused Cloud Engineer or Operations Analyst Strong knowledge of Azure services, including IaaS, PaaS, ASR, and M365 (Exchange Online, Teams, OneDrive) Understanding of Azure networking components: private endpoints, Azure Firewall, VPNs, IP Groups Experience working with Windows Server, Windows Desktop, and Linux environments Windows Server, Active Directory, Hyper-V PowerShell for automation and scripting. Experience with monitoring tools, Log Analytics, Sentinel and alerting platforms Familiarity with Logic Apps, API Management, and Azure Application Proxy Strong knowledge of LAN/WAN technologies including switching, routing, firewalls, MPLS, VRF, SD-WAN and DNS/DHCP services This role offers the chance to work with modern cloud technologies, contribute to meaningful infrastructure improvements, and develop your skills within a supportive team environment. If you believe you have the necessary skills, ambition and experience for the Operations Analyst role, please apply now, or contact Kyle Fitzgerald at Sellick Partnership. With the department workload increasing due to the success of the organisation, the client is looking for a relatively quick appointment. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Dec 06, 2025
Full time
Operations Analyst Annual Salary of 41,000- 45,000 Permanent, Full-time Watford Operations Analyst required to join a dynamic team within a leading national organisation. This role is ideal for a technically driven professional who enjoys being challenged, thrives in an evolving environment, and is motivated by continuous improvement and repeated success. In this role, you will support a large and diverse user base across hundreds of UK sites, working with the latest cloud and on-premises technologies. You will be heavily involved in maintaining core infrastructure, improving operational processes, and contributing to the organisation's long-term technology roadmap. Key responsibilities of the Operations Analyst Deliver day-to-day operational support for cloud-hosted and on-premises server environments and networks Work closely with Application Support colleagues to diagnose and resolve service issues Maintain and enhance infrastructure to ensure secure, stable, and highly available services for approximately 6,500 users across 300 locations Contribute to lifecycle management and continuous improvement initiatives Support the planning, testing, and rollout of infrastructure changes and upgrades Build strong working relationships with internal teams and external partners Uphold cybersecurity best practice and support efforts to retain security accreditations Required skills and experience of the Operations Analyst Broad experience as a Microsoft-focused Cloud Engineer or Operations Analyst Strong knowledge of Azure services, including IaaS, PaaS, ASR, and M365 (Exchange Online, Teams, OneDrive) Understanding of Azure networking components: private endpoints, Azure Firewall, VPNs, IP Groups Experience working with Windows Server, Windows Desktop, and Linux environments Windows Server, Active Directory, Hyper-V PowerShell for automation and scripting. Experience with monitoring tools, Log Analytics, Sentinel and alerting platforms Familiarity with Logic Apps, API Management, and Azure Application Proxy Strong knowledge of LAN/WAN technologies including switching, routing, firewalls, MPLS, VRF, SD-WAN and DNS/DHCP services This role offers the chance to work with modern cloud technologies, contribute to meaningful infrastructure improvements, and develop your skills within a supportive team environment. If you believe you have the necessary skills, ambition and experience for the Operations Analyst role, please apply now, or contact Kyle Fitzgerald at Sellick Partnership. With the department workload increasing due to the success of the organisation, the client is looking for a relatively quick appointment. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
