Managing Recruitment Consultant - Finance Glasgow City Centre 35,000 - 45,000 + Car Allowance & Uncapped Commission (Earn up to 40%) Search is one of the UK's leading recruitment organisations, with revenue exceeding 220 million and highly profitable operations across the UK. With significant backing from our private equity partners, H2, we are embarking on a market-changing investment plan. As part of this growth strategy, we are looking for an exceptional Manager to drive success within our Finance team in Glasgow. We're passionate about empowering our people to succeed. Whether through personalised development plans, performance-driven incentives, or initiatives that support balance and wellbeing, we create an environment where our leaders can thrive and build long-term, successful teams. Leading the team as a Billing Manager, you will harness autonomy in shaping and developing your team, with the financial backing and support to build and attract a team aligned with your vision. If you are an experienced Finance Consultant looking to step into management, or already leading a team and are seeking a new challenge with a "seat at the table" where your ideas are truly listened to, we invite you to get in touch. Why Join Us? Competitive base salary and car allowance, with uncapped commission The opportunity to lead, grow, and shape the Finance recruitment team. Tailored leadership development and structured progression within a private equity-backed organisation A collaborative, high-performance culture where your success is recognised and rewarded. Exceptional incentives and rewards, from national recognition events to European trips for top performers. Full back-office and marketing support to help drive your success. FlexHoliday - buy and sell up to 5 days of annual leave via our salary sacrifice scheme. Tusker EV car benefit scheme for a sustainable commuting option. The Role Lead by example - managing your own recruitment desk while mentoring and developing consultants within your team. Drive growth by identifying and developing new business opportunities across both Transactional & Qualified Finance across the Central Belt. Build and strengthen client relationships, acting as a trusted partner to senior stakeholders. Shape strategy, collaborating with senior leadership to refine and expand our finance proposition. Inspire excellence by fostering a collaborative, performance-driven culture that celebrates success. What We're Looking For A proven Recruiter or Recruitment Manager, with a strong track record of personal and/or team success, ideally within finance or a related, professional services sector. Natural leadership qualities - able to coach, inspire, and elevate others. A commercial mindset, with a passion for growth, innovation, and results. Bright, ambitious, and motivated to make a lasting impact in a growing, private equity-backed business. If you're an ambitious recruiter looking for a genuine opportunity to maximise your earnings and develop your career into management, we'd also love to hear from you. Apply today or contact Katie Ball for more details. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Dec 09, 2025
Full time
Managing Recruitment Consultant - Finance Glasgow City Centre 35,000 - 45,000 + Car Allowance & Uncapped Commission (Earn up to 40%) Search is one of the UK's leading recruitment organisations, with revenue exceeding 220 million and highly profitable operations across the UK. With significant backing from our private equity partners, H2, we are embarking on a market-changing investment plan. As part of this growth strategy, we are looking for an exceptional Manager to drive success within our Finance team in Glasgow. We're passionate about empowering our people to succeed. Whether through personalised development plans, performance-driven incentives, or initiatives that support balance and wellbeing, we create an environment where our leaders can thrive and build long-term, successful teams. Leading the team as a Billing Manager, you will harness autonomy in shaping and developing your team, with the financial backing and support to build and attract a team aligned with your vision. If you are an experienced Finance Consultant looking to step into management, or already leading a team and are seeking a new challenge with a "seat at the table" where your ideas are truly listened to, we invite you to get in touch. Why Join Us? Competitive base salary and car allowance, with uncapped commission The opportunity to lead, grow, and shape the Finance recruitment team. Tailored leadership development and structured progression within a private equity-backed organisation A collaborative, high-performance culture where your success is recognised and rewarded. Exceptional incentives and rewards, from national recognition events to European trips for top performers. Full back-office and marketing support to help drive your success. FlexHoliday - buy and sell up to 5 days of annual leave via our salary sacrifice scheme. Tusker EV car benefit scheme for a sustainable commuting option. The Role Lead by example - managing your own recruitment desk while mentoring and developing consultants within your team. Drive growth by identifying and developing new business opportunities across both Transactional & Qualified Finance across the Central Belt. Build and strengthen client relationships, acting as a trusted partner to senior stakeholders. Shape strategy, collaborating with senior leadership to refine and expand our finance proposition. Inspire excellence by fostering a collaborative, performance-driven culture that celebrates success. What We're Looking For A proven Recruiter or Recruitment Manager, with a strong track record of personal and/or team success, ideally within finance or a related, professional services sector. Natural leadership qualities - able to coach, inspire, and elevate others. A commercial mindset, with a passion for growth, innovation, and results. Bright, ambitious, and motivated to make a lasting impact in a growing, private equity-backed business. If you're an ambitious recruiter looking for a genuine opportunity to maximise your earnings and develop your career into management, we'd also love to hear from you. Apply today or contact Katie Ball for more details. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Dec 09, 2025
Full time
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Client Local Authority in Barking Job Title Project Manager (HR-Talent and Resourcing) Pay Rate 450 DAILY UMBRELLA Hours 35 hours a week (Mon-Fri) 9 AM-5 PM Duration Initial 6 Month Contract Location HYBRID WORKING-Minimum 3 days in the office (Barking Town Hall) Description Purpose of Role: The postholder will project manage the implementation of a new contract for Talentlink (Cornerstone) and Enboarder to increase productivity, drive service improvement, automation and process transformation. The role will implement the findings from the recruitment end to end process review, ensuring that system enhances candidate experience, streamlines recruitment manager journey, improves productivity, automates recruitment transactional activity and delivers measurable operational efficiencies, and keeps equality, diversity and inclusion at the heart of everything we do. Ensure that employer brand and candidate attraction and experience is central to the implementation of the new contract and the council's approach to resourcing. Duties and Responsibilities: Lead the full lifecycle of the implementation of the new Talentlink and Enboarder contract from discovery to deployment and post-launch optimisation. Using the recently conducted end to end process review for recruitment, ensure that pain points, inefficiencies are included in opportunities for redesign. Work with Cornerstone to ensure that configuration of the system is optimised. Maximise automation tools to reduce manual tasks at all stages of the recruitment process (CV screening, interview scheduling, onboarding triggers). Identify and maximise the use of AI within Talentlink, conduct Equality Impact Assessments and ethical reviews and propose options for the Workforce Board. Implement service improvements that enhance recruiter productivity and candidate satisfaction. Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers, IT and the supplier. Communicate project progress, risks and outcomes to senior leadership including reporting to the Transformation and the Workforce Board. Experience: Proven experience in HR technology implementation ATS or recruitment platforms Strong understanding of recruitment operations and talent acquisition Experience of process mapping, service design and implementation of service improvement tools including AI and automation Strong understanding of EDI in resourcing, and proven experience of putting EDI at the heart of processes, policies, systems and processes. Quals / training required: Project management qualifications or equivalent experience HR, business management qualifications or equivalent experience Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Dec 08, 2025
Contractor
Client Local Authority in Barking Job Title Project Manager (HR-Talent and Resourcing) Pay Rate 450 DAILY UMBRELLA Hours 35 hours a week (Mon-Fri) 9 AM-5 PM Duration Initial 6 Month Contract Location HYBRID WORKING-Minimum 3 days in the office (Barking Town Hall) Description Purpose of Role: The postholder will project manage the implementation of a new contract for Talentlink (Cornerstone) and Enboarder to increase productivity, drive service improvement, automation and process transformation. The role will implement the findings from the recruitment end to end process review, ensuring that system enhances candidate experience, streamlines recruitment manager journey, improves productivity, automates recruitment transactional activity and delivers measurable operational efficiencies, and keeps equality, diversity and inclusion at the heart of everything we do. Ensure that employer brand and candidate attraction and experience is central to the implementation of the new contract and the council's approach to resourcing. Duties and Responsibilities: Lead the full lifecycle of the implementation of the new Talentlink and Enboarder contract from discovery to deployment and post-launch optimisation. Using the recently conducted end to end process review for recruitment, ensure that pain points, inefficiencies are included in opportunities for redesign. Work with Cornerstone to ensure that configuration of the system is optimised. Maximise automation tools to reduce manual tasks at all stages of the recruitment process (CV screening, interview scheduling, onboarding triggers). Identify and maximise the use of AI within Talentlink, conduct Equality Impact Assessments and ethical reviews and propose options for the Workforce Board. Implement service improvements that enhance recruiter productivity and candidate satisfaction. Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers, IT and the supplier. Communicate project progress, risks and outcomes to senior leadership including reporting to the Transformation and the Workforce Board. Experience: Proven experience in HR technology implementation ATS or recruitment platforms Strong understanding of recruitment operations and talent acquisition Experience of process mapping, service design and implementation of service improvement tools including AI and automation Strong understanding of EDI in resourcing, and proven experience of putting EDI at the heart of processes, policies, systems and processes. Quals / training required: Project management qualifications or equivalent experience HR, business management qualifications or equivalent experience Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
My client's global head office in London is a leading global brokerage of freight and commodities . They are the world's largest broker on dry freight futures, and have a strong presence across the bulk commodities, metals, and energy markets. They were the first brokerage to trade in the cleared market on iron ore and later coking coal futures, they also maintain a strong position in broking steel futures on all exchanges, as well as fuel oil, base metals, fertilisers, and tanker freight. they are extremely proud of their innovative ethos, having been first mover on a number of products, most recently on the cobalt and air freight futures markets. Not only do they provide excellent brokerage services, but also data services via their App, FIS Live, other data services, as well as education to help those entering new markets. They have have expanded via their network of trading associates and branch offices to offer coverage of derivative and physical shipping markets in London, New York, Houston, Dubai, Mumbai, Athens, Copenhagen, Geneva, Singapore and Shanghai. Through their global network, offers full brokerage services, trade execution and in-depth market intelligence and data for freight and commodities, as well as providing physical ship and cargo services. Their expertise in managing credit and counterparty risk provides a vital competitive advantage while enabling clients to trade with confidence. The Role and Benefits They have an exciting opportunity for a Commodity Broker in their London office. This is a mid-level role for a dynamic individual who has a passion for the financial markets. You will be personable, tenacious and a natural networker, having a proactive approach to generating leads and securing new business. In addition, you will be well organised, highly analytical and thrive in a fast-moving environment with a flat management structure. You are able to work under your own initiative as well as being an excellent team player. Key responsibilities: Promote their company; providing market intelligence and analysis to clients Arrange trades via voice broking on and behalf of clients Ensure all trades are executed on a non-advice / execution only basis Reconcile and enter trades in Trade Manager and/or relevant exchange as necessary Maintain and enhance existing client relationships, making regular contact and tracking daily trading activities Proactively solicit feedback from industry participants via trade calls, surveys, industry events, trade shows and conferences Produce a daily/weekly update of market prices, market direction for international desks On-board new clients following correct Compliance and Operations procedures Regularly assess client needs and financial conditions to identify internal cross-selling opportunities Understand the desk's business strategy; identify and seize new business opportunities relating to trends, future markets, products and clients Perform any other reasonable duties the company may require Risk related responsibilities Understand regulation within the evolving regulatory landscape Support a risk and compliance aware culture and comply with FIS company policies Exercise judgement and act with integrity, due care, skill and diligence and open and co-operative with the FCA, other regulators and exchanges Ensure full awareness of and adhere to internal policies that relate to the role or any relevant other activities Observe standards of market conduct and ensure understanding and adherence to all regulatory, exchange or clearing house requirements applicable to role Requirements Experience in any of the commodity markets in which they operate - preferred Sound knowledge of underlying markets and technical aspects of broking - essential Demonstrate experience as a broker covering commercial clients (financial markets) - essential Deep understanding of price risk management - essential CISI Regs & Derivatives exams - preferred Strong client focus; personable and engaging building relationships and networks wherever possible - essential Communicate effectively with clients and colleagues - essential Tenacious and thrives in a pressurised environment - essential Team orientated; works well with others and diverse groups / personalities - essential Excellent attention to detail; strong analytical and numeracy skills - essential Exhibit professional and ethical conduct at all times, establishing and developing all business relationships (internal and external stakeholders) based on respect, integrity & dignity Strong IT Systems experience - Excel - essential Benefits Their rapidly growing business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow/ progress their careers. Competitive salary and discretionary bonus Pension scheme Private healthcare and life assurance scheme Employee Assistance Programme 25 days holiday Gym membership Season ticket travel loan Cycle to work scheme Learning & Development / CPD opportunities Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Dec 08, 2025
Full time
My client's global head office in London is a leading global brokerage of freight and commodities . They are the world's largest broker on dry freight futures, and have a strong presence across the bulk commodities, metals, and energy markets. They were the first brokerage to trade in the cleared market on iron ore and later coking coal futures, they also maintain a strong position in broking steel futures on all exchanges, as well as fuel oil, base metals, fertilisers, and tanker freight. they are extremely proud of their innovative ethos, having been first mover on a number of products, most recently on the cobalt and air freight futures markets. Not only do they provide excellent brokerage services, but also data services via their App, FIS Live, other data services, as well as education to help those entering new markets. They have have expanded via their network of trading associates and branch offices to offer coverage of derivative and physical shipping markets in London, New York, Houston, Dubai, Mumbai, Athens, Copenhagen, Geneva, Singapore and Shanghai. Through their global network, offers full brokerage services, trade execution and in-depth market intelligence and data for freight and commodities, as well as providing physical ship and cargo services. Their expertise in managing credit and counterparty risk provides a vital competitive advantage while enabling clients to trade with confidence. The Role and Benefits They have an exciting opportunity for a Commodity Broker in their London office. This is a mid-level role for a dynamic individual who has a passion for the financial markets. You will be personable, tenacious and a natural networker, having a proactive approach to generating leads and securing new business. In addition, you will be well organised, highly analytical and thrive in a fast-moving environment with a flat management structure. You are able to work under your own initiative as well as being an excellent team player. Key responsibilities: Promote their company; providing market intelligence and analysis to clients Arrange trades via voice broking on and behalf of clients Ensure all trades are executed on a non-advice / execution only basis Reconcile and enter trades in Trade Manager and/or relevant exchange as necessary Maintain and enhance existing client relationships, making regular contact and tracking daily trading activities Proactively solicit feedback from industry participants via trade calls, surveys, industry events, trade shows and conferences Produce a daily/weekly update of market prices, market direction for international desks On-board new clients following correct Compliance and Operations procedures Regularly assess client needs and financial conditions to identify internal cross-selling opportunities Understand the desk's business strategy; identify and seize new business opportunities relating to trends, future markets, products and clients Perform any other reasonable duties the company may require Risk related responsibilities Understand regulation within the evolving regulatory landscape Support a risk and compliance aware culture and comply with FIS company policies Exercise judgement and act with integrity, due care, skill and diligence and open and co-operative with the FCA, other regulators and exchanges Ensure full awareness of and adhere to internal policies that relate to the role or any relevant other activities Observe standards of market conduct and ensure understanding and adherence to all regulatory, exchange or clearing house requirements applicable to role Requirements Experience in any of the commodity markets in which they operate - preferred Sound knowledge of underlying markets and technical aspects of broking - essential Demonstrate experience as a broker covering commercial clients (financial markets) - essential Deep understanding of price risk management - essential CISI Regs & Derivatives exams - preferred Strong client focus; personable and engaging building relationships and networks wherever possible - essential Communicate effectively with clients and colleagues - essential Tenacious and thrives in a pressurised environment - essential Team orientated; works well with others and diverse groups / personalities - essential Excellent attention to detail; strong analytical and numeracy skills - essential Exhibit professional and ethical conduct at all times, establishing and developing all business relationships (internal and external stakeholders) based on respect, integrity & dignity Strong IT Systems experience - Excel - essential Benefits Their rapidly growing business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow/ progress their careers. Competitive salary and discretionary bonus Pension scheme Private healthcare and life assurance scheme Employee Assistance Programme 25 days holiday Gym membership Season ticket travel loan Cycle to work scheme Learning & Development / CPD opportunities Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Scheduling Manager Medway 35,000 - 40,000 + benefits Permanent Mon- Fri We are recruiting on behalf of a well-established service provider operating across London and the South East. The organisation delivers a range of planned and reactive maintenance services, deploying mobile field engineers across multiple sites daily. Due to continued growth, we are seeking a Scheduling Manager to sit centrally between the Operations Manager and the Helpdesk Team. This role is ideal for someone with experience in scheduling field engineers/technicians within utilities, drainage, logistics, M&E maintenance or other field-service operations. Day to day of the Scheduling Manager: Manage and coordinate engineer schedules for both planned and reactive works. Work closely with the Helpdesk to understand job priorities, service levels and client expectations. Liaise with the team to allocate the appropriate engineers based on skills, location and workload. Monitor daily progress of job completion, reassigning and rescheduling work as required. Maintain realtime updates within the job management system, ensuring accurate records are always kept. Identify escalations and complaints where necessary. Produce performance insights for management. Assist with coordinating subcontractors or additional resources during peak demand. Price up works and handle any mistakes made by team members. Requirements of the Scheduling Manager: Proven experience in managing a scheduling, coordinator, service planner, dispatcher or similar role. Experience in industries such as utilities, drainage, building services, FM, logistics or field maintenance. Strong communication skills with the ability to manage expectations between internal teams and clients. Confident using scheduling or job management systems and strong general IT skills. Full UK Driving Licence. Experience supporting or coordinating a 24/7 or reactive service. Understanding of engineer skillmapping, travel routing and field productivity. Familiarity with KPI reporting and workforce planning. Strong leadership abilities. If you are interested in this Scheduling Manager opportunity, please reach out to El on (phone number removed) OPT 2 or hit APPLY!
Dec 08, 2025
Full time
Scheduling Manager Medway 35,000 - 40,000 + benefits Permanent Mon- Fri We are recruiting on behalf of a well-established service provider operating across London and the South East. The organisation delivers a range of planned and reactive maintenance services, deploying mobile field engineers across multiple sites daily. Due to continued growth, we are seeking a Scheduling Manager to sit centrally between the Operations Manager and the Helpdesk Team. This role is ideal for someone with experience in scheduling field engineers/technicians within utilities, drainage, logistics, M&E maintenance or other field-service operations. Day to day of the Scheduling Manager: Manage and coordinate engineer schedules for both planned and reactive works. Work closely with the Helpdesk to understand job priorities, service levels and client expectations. Liaise with the team to allocate the appropriate engineers based on skills, location and workload. Monitor daily progress of job completion, reassigning and rescheduling work as required. Maintain realtime updates within the job management system, ensuring accurate records are always kept. Identify escalations and complaints where necessary. Produce performance insights for management. Assist with coordinating subcontractors or additional resources during peak demand. Price up works and handle any mistakes made by team members. Requirements of the Scheduling Manager: Proven experience in managing a scheduling, coordinator, service planner, dispatcher or similar role. Experience in industries such as utilities, drainage, building services, FM, logistics or field maintenance. Strong communication skills with the ability to manage expectations between internal teams and clients. Confident using scheduling or job management systems and strong general IT skills. Full UK Driving Licence. Experience supporting or coordinating a 24/7 or reactive service. Understanding of engineer skillmapping, travel routing and field productivity. Familiarity with KPI reporting and workforce planning. Strong leadership abilities. If you are interested in this Scheduling Manager opportunity, please reach out to El on (phone number removed) OPT 2 or hit APPLY!
Pay: £28,500 - £29,000 per year Job description: Are you looking for a job that will allow you to work on new, exciting projects with some of the biggest names in retail, banking and hospitality? Well, Barron McCann Ltd is an award-winning, independent IT Service Provider offering a range of IT support services from help desk through to rapid response on-site repair and maintenance and we have an excellent opportunity for an enthusiastic individual to join us on a fixed-term contract as a Projects Engineer. Job Description This role is field based, covering the Bristol area. It will involve direct customer contact for the installation and refit of EPOS equipment, printers, PC hardware, software and peripherals. The Engineer should have a ready and willing attitude to take everything in their stride and be customer focused together with: Complete flexibility, enthusiasm and positive commitment in your approach to work Excellent communication skills both written and verbal at all levels Basic hardware / configuration skills A full Driving License Good geographical knowledge Willingness to travel and if necessary stay away from home for extended periods A willingness to take on any other duties as the company sees fit Engineers are expected to work Monday - Friday 9am-5pm. You will be required to work a minimum of 45 hours per week (this includes travel time) and such additional hours as necessary for the proper performance of your duties, or as deemed necessary by the Company. Projects Engineers may also be expected to assume the following responsibilities: Perform various project, installation and/or deployment related tasks Attend various training sessions either internally or externally to gain new skills Able to cover Lead Engineer responsibilities when required Essential Skills Proven technical competence with a clear understanding of practical diagnosis techniques Be proficient in the use of Microsoft products Highly motivated and customer focused Must be able to embrace new technologies and attend courses as required Must be able to communicate both verbally and in written form Be able to adhere to Company processes and provide regular submissions of paperwork Capable of controlling project stock and keeping Company vehicle in a tidy and serviced condition Be available for overnight installation or shifts and work in other areas if required to do so Possess a valid driving licence Contract length: 3 months Schedule: Day shift Licence/Certification: Driving Licence (required) Work Location: On the road
Dec 08, 2025
Contractor
Pay: £28,500 - £29,000 per year Job description: Are you looking for a job that will allow you to work on new, exciting projects with some of the biggest names in retail, banking and hospitality? Well, Barron McCann Ltd is an award-winning, independent IT Service Provider offering a range of IT support services from help desk through to rapid response on-site repair and maintenance and we have an excellent opportunity for an enthusiastic individual to join us on a fixed-term contract as a Projects Engineer. Job Description This role is field based, covering the Bristol area. It will involve direct customer contact for the installation and refit of EPOS equipment, printers, PC hardware, software and peripherals. The Engineer should have a ready and willing attitude to take everything in their stride and be customer focused together with: Complete flexibility, enthusiasm and positive commitment in your approach to work Excellent communication skills both written and verbal at all levels Basic hardware / configuration skills A full Driving License Good geographical knowledge Willingness to travel and if necessary stay away from home for extended periods A willingness to take on any other duties as the company sees fit Engineers are expected to work Monday - Friday 9am-5pm. You will be required to work a minimum of 45 hours per week (this includes travel time) and such additional hours as necessary for the proper performance of your duties, or as deemed necessary by the Company. Projects Engineers may also be expected to assume the following responsibilities: Perform various project, installation and/or deployment related tasks Attend various training sessions either internally or externally to gain new skills Able to cover Lead Engineer responsibilities when required Essential Skills Proven technical competence with a clear understanding of practical diagnosis techniques Be proficient in the use of Microsoft products Highly motivated and customer focused Must be able to embrace new technologies and attend courses as required Must be able to communicate both verbally and in written form Be able to adhere to Company processes and provide regular submissions of paperwork Capable of controlling project stock and keeping Company vehicle in a tidy and serviced condition Be available for overnight installation or shifts and work in other areas if required to do so Possess a valid driving licence Contract length: 3 months Schedule: Day shift Licence/Certification: Driving Licence (required) Work Location: On the road
Are you an experienced IT professional ready to take the next step in your career? Browne is seeking a Senior IT Technician to join our team at Westside One. This is a fantastic opportunity to play a key role in supporting and enhancing our IT infrastructure, driving innovation, and ensuring the security and efficiency of our digital systems. As a Senior IT Technician, you'll be responsible for the day-to-day management of our IT operations, including help desk support, systems administration, and network security. You'll work closely with the Head of IT on strategic projects and provide expert support across departments and locations. Please note that the successful candidate will be based in our Enfield office initially, with a planned move to Apsley in the New Year ; details around this can be discussed further at interview. About Browne Browne Group is a leading utilities contractor specialising in the water and civil engineering sectors. We deliver complex, sustainable solutions that enhance public infrastructure, improve network resilience, and reduce environmental impact. Our industry-leading digital approach to project management and quality control ensures consistent delivery to the highest standards. Our expertise spans infrastructure, non-infrastructure, and maintenance services across the water and wastewater sectors. We deliver civil engineering works including pipelines, pumping stations and reservoirs; MEICA solutions covering mechanical, electrical, instrumentation, control and automation; and long-term maintenance programmes that support asset reliability and operational efficiency. This integrated capability enables us to meet diverse client needs across the full asset lifecycle. Browne is a subsidiary of Renew Holdings plc, a leading UK Engineering Services business. The Group operates through independently branded subsidiaries across UK and European markets, delivering essential infrastructure maintenance and renewal through its highly skilled, directly employed workforce. What We're Looking For We're looking for a proactive and skilled IT professional who can thrive in a dynamic environment and contribute to the continuous improvement of our digital systems. Proven experience in IT support, including hardware, software and networking Strong hands-on expertise with Microsoft 365, including Teams and SharePoint In depth knowledge of Microsoft 365 security features (Entra/Azure AD) and GDPR compliance Strong problem solving and analytical skills Excellent communication and interpersonal abilities If you're ready to take your career to the next level and be part of a team that is driving meaningful change through technology, we want to hear from you. Apply today and bring your expertise to Browne. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Dec 08, 2025
Full time
Are you an experienced IT professional ready to take the next step in your career? Browne is seeking a Senior IT Technician to join our team at Westside One. This is a fantastic opportunity to play a key role in supporting and enhancing our IT infrastructure, driving innovation, and ensuring the security and efficiency of our digital systems. As a Senior IT Technician, you'll be responsible for the day-to-day management of our IT operations, including help desk support, systems administration, and network security. You'll work closely with the Head of IT on strategic projects and provide expert support across departments and locations. Please note that the successful candidate will be based in our Enfield office initially, with a planned move to Apsley in the New Year ; details around this can be discussed further at interview. About Browne Browne Group is a leading utilities contractor specialising in the water and civil engineering sectors. We deliver complex, sustainable solutions that enhance public infrastructure, improve network resilience, and reduce environmental impact. Our industry-leading digital approach to project management and quality control ensures consistent delivery to the highest standards. Our expertise spans infrastructure, non-infrastructure, and maintenance services across the water and wastewater sectors. We deliver civil engineering works including pipelines, pumping stations and reservoirs; MEICA solutions covering mechanical, electrical, instrumentation, control and automation; and long-term maintenance programmes that support asset reliability and operational efficiency. This integrated capability enables us to meet diverse client needs across the full asset lifecycle. Browne is a subsidiary of Renew Holdings plc, a leading UK Engineering Services business. The Group operates through independently branded subsidiaries across UK and European markets, delivering essential infrastructure maintenance and renewal through its highly skilled, directly employed workforce. What We're Looking For We're looking for a proactive and skilled IT professional who can thrive in a dynamic environment and contribute to the continuous improvement of our digital systems. Proven experience in IT support, including hardware, software and networking Strong hands-on expertise with Microsoft 365, including Teams and SharePoint In depth knowledge of Microsoft 365 security features (Entra/Azure AD) and GDPR compliance Strong problem solving and analytical skills Excellent communication and interpersonal abilities If you're ready to take your career to the next level and be part of a team that is driving meaningful change through technology, we want to hear from you. Apply today and bring your expertise to Browne. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Managing Recruitment Consultant - Finance Edinburgh City Centre 35,000 - 45,000 + Car Allowance & Uncapped Commission (Earn up to 40%) Search is one of the UK's leading recruitment organisations, with revenue exceeding 220 million and highly profitable operations across the UK. With significant backing from our private equity partners, H2, we are embarking on a market-changing investment plan. As part of this growth strategy, we are looking for an exceptional Manager to drive success within our Finance team in Edinburgh. We're passionate about empowering our people to succeed. Whether through personalised development plans, performance-driven incentives, or initiatives that support balance and wellbeing, we create an environment where our leaders can thrive and build long-term, successful teams. Leading the team as a Billing Manager, you will harness autonomy in shaping and developing your team, with the financial backing and support to build and attract a team aligned with your vision. If you are an experienced Finance Consultant looking to step into management, or already leading a team and are seeking a new challenge with a "seat at the table" where your ideas are truly listened to, we invite you to get in touch. Why Join Us? Competitive base salary and car allowance, with uncapped commission The opportunity to lead, grow, and shape the Finance recruitment team. Tailored leadership development and structured progression within a private equity-backed organisation A collaborative, high-performance culture where your success is recognised and rewarded. Exceptional incentives and rewards, from national recognition events to European trips for top performers. Full back-office and marketing support to help drive your success. FlexHoliday - buy and sell up to 5 days of annual leave via our salary sacrifice scheme. Tusker EV car benefit scheme for a sustainable commuting option. The Role Lead by example - managing your own recruitment desk while mentoring and developing consultants within your team. Drive growth by identifying and developing new business opportunities across both Transactional & Qualified Finance across the Central Belt. Build and strengthen client relationships, acting as a trusted partner to senior stakeholders. Shape strategy, collaborating with senior leadership to refine and expand our finance proposition. Inspire excellence by fostering a collaborative, performance-driven culture that celebrates success. What We're Looking For A proven Recruiter or Recruitment Manager, with a strong track record of personal and/or team success, ideally within finance or a related, professional services sector. Natural leadership qualities - able to coach, inspire, and elevate others. A commercial mindset, with a passion for growth, innovation, and results. Bright, ambitious, and motivated to make a lasting impact in a growing, private equity-backed business. If you're an ambitious recruiter looking for a genuine opportunity to maximise your earnings and develop your career into management, we'd also love to hear from you. Apply today or contact Katie Ball for more details. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Dec 08, 2025
Full time
Managing Recruitment Consultant - Finance Edinburgh City Centre 35,000 - 45,000 + Car Allowance & Uncapped Commission (Earn up to 40%) Search is one of the UK's leading recruitment organisations, with revenue exceeding 220 million and highly profitable operations across the UK. With significant backing from our private equity partners, H2, we are embarking on a market-changing investment plan. As part of this growth strategy, we are looking for an exceptional Manager to drive success within our Finance team in Edinburgh. We're passionate about empowering our people to succeed. Whether through personalised development plans, performance-driven incentives, or initiatives that support balance and wellbeing, we create an environment where our leaders can thrive and build long-term, successful teams. Leading the team as a Billing Manager, you will harness autonomy in shaping and developing your team, with the financial backing and support to build and attract a team aligned with your vision. If you are an experienced Finance Consultant looking to step into management, or already leading a team and are seeking a new challenge with a "seat at the table" where your ideas are truly listened to, we invite you to get in touch. Why Join Us? Competitive base salary and car allowance, with uncapped commission The opportunity to lead, grow, and shape the Finance recruitment team. Tailored leadership development and structured progression within a private equity-backed organisation A collaborative, high-performance culture where your success is recognised and rewarded. Exceptional incentives and rewards, from national recognition events to European trips for top performers. Full back-office and marketing support to help drive your success. FlexHoliday - buy and sell up to 5 days of annual leave via our salary sacrifice scheme. Tusker EV car benefit scheme for a sustainable commuting option. The Role Lead by example - managing your own recruitment desk while mentoring and developing consultants within your team. Drive growth by identifying and developing new business opportunities across both Transactional & Qualified Finance across the Central Belt. Build and strengthen client relationships, acting as a trusted partner to senior stakeholders. Shape strategy, collaborating with senior leadership to refine and expand our finance proposition. Inspire excellence by fostering a collaborative, performance-driven culture that celebrates success. What We're Looking For A proven Recruiter or Recruitment Manager, with a strong track record of personal and/or team success, ideally within finance or a related, professional services sector. Natural leadership qualities - able to coach, inspire, and elevate others. A commercial mindset, with a passion for growth, innovation, and results. Bright, ambitious, and motivated to make a lasting impact in a growing, private equity-backed business. If you're an ambitious recruiter looking for a genuine opportunity to maximise your earnings and develop your career into management, we'd also love to hear from you. Apply today or contact Katie Ball for more details. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Role Summary As the ITSM/Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/change management, self-service and asset and processes meet business needs but with less manual effort and faster, more reliable delivery. Key Responsibilities Administer, configure and maintain the Service Manager platform (service desk, service catalogue, self-service portal, asset/CMDB, dashboards, reporting) to meet business requirements. Develop and implement automated workflows, integrations and codeless automations to reduce manual ticket handling, speed up request fulfilment, and support service orchestration to onboarding. Work with stakeholders (IT, operations, business units) to understand their service needs and translate them into Hornbill configurations or process improvements. Manage and optimise ITSM processes (incident, change, problem, request, asset management) in line with best practices. Monitor performance of service delivery maintain SLAs, generate and analyse reports/dashboards, produce metrics and trend analysis to highlight areas for improvement. Document configurations, workflows, known issues, change logs maintain up-to-date documentation for audits, future reference, and governance. Collaborate with IT and business staff to onboard new services into Hornbill, build service-catalogue items, design request forms, approvals, notifications, and workflows. Support continuous improvement initiatives proactively identify inefficiencies in existing processes and push forward automation or process re-design. Required Skills & Experience Experience administering and configuring enterprise ITSM platforms - ideally Hornbill Service Manager, or similar including service desk, catalogue, workflows, CMDB/asset management. Good understanding of ITSM concepts and processes: incident, problem, change, request management, asset/CMDB, service catalogue, self-service, SLAs. Demonstrable experience in building and maintaining automation and/or workflow orchestration (automation of service requests, approvals, notifications, asset life cycle, etc.). Strong analytical and problem solving skills ability to translate business needs into technical workflows, identify bottlenecks, and design scalable solutions. Good communication and stakeholder-management skills and able to work across IT teams, business units, and end-users to understand needs and deliver value. Methodical and process oriented mindset: keen on documenting, standardising and improving processes, ensuring consistency and compliance. Ideally some exposure to integrations (between ITSM and other tools/systems, or databases), reporting/dashboarding, and data-driven decision making. (Optional but beneficial): familiarity with utilities sector or regulated industries to understand compliance, asset management, and service-delivery constraints relevant to that sector. Nice-to-Have/Preferred Qualifications Formal certification in ITSM/ITIL (or equivalent) or relevant training. Experience with Hornbill-specific advanced features (self-service portal design, automation, workflows, CMDB life cycle, reporting dashboards). Previous experience in utilities, energy, infrastructure or similarly regulated environments. Scripting or lightweight developer skills (if automation/integration touches custom scripts or APIs). Project-management or change-management exposure (helpful if role evolves into ITSM process owner/service-delivery lead). At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Dec 08, 2025
Contractor
Role Summary As the ITSM/Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/change management, self-service and asset and processes meet business needs but with less manual effort and faster, more reliable delivery. Key Responsibilities Administer, configure and maintain the Service Manager platform (service desk, service catalogue, self-service portal, asset/CMDB, dashboards, reporting) to meet business requirements. Develop and implement automated workflows, integrations and codeless automations to reduce manual ticket handling, speed up request fulfilment, and support service orchestration to onboarding. Work with stakeholders (IT, operations, business units) to understand their service needs and translate them into Hornbill configurations or process improvements. Manage and optimise ITSM processes (incident, change, problem, request, asset management) in line with best practices. Monitor performance of service delivery maintain SLAs, generate and analyse reports/dashboards, produce metrics and trend analysis to highlight areas for improvement. Document configurations, workflows, known issues, change logs maintain up-to-date documentation for audits, future reference, and governance. Collaborate with IT and business staff to onboard new services into Hornbill, build service-catalogue items, design request forms, approvals, notifications, and workflows. Support continuous improvement initiatives proactively identify inefficiencies in existing processes and push forward automation or process re-design. Required Skills & Experience Experience administering and configuring enterprise ITSM platforms - ideally Hornbill Service Manager, or similar including service desk, catalogue, workflows, CMDB/asset management. Good understanding of ITSM concepts and processes: incident, problem, change, request management, asset/CMDB, service catalogue, self-service, SLAs. Demonstrable experience in building and maintaining automation and/or workflow orchestration (automation of service requests, approvals, notifications, asset life cycle, etc.). Strong analytical and problem solving skills ability to translate business needs into technical workflows, identify bottlenecks, and design scalable solutions. Good communication and stakeholder-management skills and able to work across IT teams, business units, and end-users to understand needs and deliver value. Methodical and process oriented mindset: keen on documenting, standardising and improving processes, ensuring consistency and compliance. Ideally some exposure to integrations (between ITSM and other tools/systems, or databases), reporting/dashboarding, and data-driven decision making. (Optional but beneficial): familiarity with utilities sector or regulated industries to understand compliance, asset management, and service-delivery constraints relevant to that sector. Nice-to-Have/Preferred Qualifications Formal certification in ITSM/ITIL (or equivalent) or relevant training. Experience with Hornbill-specific advanced features (self-service portal design, automation, workflows, CMDB life cycle, reporting dashboards). Previous experience in utilities, energy, infrastructure or similarly regulated environments. Scripting or lightweight developer skills (if automation/integration touches custom scripts or APIs). Project-management or change-management exposure (helpful if role evolves into ITSM process owner/service-delivery lead). At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Think Specialist Recruitment are delighted to be working with a fantastic company based in the Watford area who have an opportunity for someone who is ambitious and proactive to join their team. This opportunity would suit someone who has previous experience within a sales environment or customer facing role, that has strong communication skills on all levels, as well as someone who is a great team player. Suitable candidates must drive and have access to a car due to company location. Salary - 30,000 plus great benefits Monday - Friday - 9:00am - 5:00pm with some hybrid working Some of the duties will include: Generating leads through Linkedin, company events and more Multi-channel outreach through email, Linkedin, phone Booking meetings for the business development team Working with customers to understanding their needs and establish if they're a good fit for the companies services Maintaining accurate records of activity on the CRM system Working well within the team The suitable candidate: Driven, hardworking and ambitious Previous experience within a B2B role either sales or customer facing Great written and verbal communication skills Organised with the ability to prioritise workload Great team player Willingness to learn Must drive and live locally to the Watford area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Dec 08, 2025
Full time
Think Specialist Recruitment are delighted to be working with a fantastic company based in the Watford area who have an opportunity for someone who is ambitious and proactive to join their team. This opportunity would suit someone who has previous experience within a sales environment or customer facing role, that has strong communication skills on all levels, as well as someone who is a great team player. Suitable candidates must drive and have access to a car due to company location. Salary - 30,000 plus great benefits Monday - Friday - 9:00am - 5:00pm with some hybrid working Some of the duties will include: Generating leads through Linkedin, company events and more Multi-channel outreach through email, Linkedin, phone Booking meetings for the business development team Working with customers to understanding their needs and establish if they're a good fit for the companies services Maintaining accurate records of activity on the CRM system Working well within the team The suitable candidate: Driven, hardworking and ambitious Previous experience within a B2B role either sales or customer facing Great written and verbal communication skills Organised with the ability to prioritise workload Great team player Willingness to learn Must drive and live locally to the Watford area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Full Stack Software Developer - Newcastle KO2's client develops cutting-edge technologies that have a real-world impact. They're now looking for a Full Stack Software Developer to join their growing digital team in Newcastle and take their software platforms to the next level. This is your chance to own and evolve web, mobile, and cloud solutions-integrating seamlessly with industry-leading hardware and delivering insights that matter. What You'll Do As a key member of the digital team, you'll: Enhance and evolve an ASP.NET Core web application and supporting services Develop intuitive front-end interfaces and robust back-end APIs Ensure seamless presentation across web and mobile platforms Integrate with PC and mobile apps that sync with the client's hardware devices Drive DevOps best practices across CI/CD pipelines, monitoring, and deployment Design and maintain a cybersecurity-first architecture, including penetration testing Optimise an Azure-based infrastructure for high availability and cost efficiency Collaborate with cross-functional teams to deliver impactful new features Shape the design of future products, including AI and data modelling initiatives Tech Stack Web: ASP.NET Core, C#, JavaScript, HTML/CSS PC: C#, XAML, USB-MTP Mobile: Cordova (iOS & Android) Cloud: Microsoft Azure, CI/CD pipelines, version control, automated testing Security: Secure coding, authentication, penetration testing Hardware: Industry-leading devices, digitally integrated What They are Looking For KO2's client is seeking a creative, forward-thinking developer who thrives in collaboration and is excited about building systems with real-world impact. Key Skills: Strong experience with C#, ASP.NET Core, JavaScript, HTML/CSS Expertise in RESTful API design and integration An eye for UX/UI design and brand-consistent interfaces Knowledge of DevOps practices (CI/CD, version control, automation) Hands-on experience with Microsoft Azure and performance tuning Solid understanding of cybersecurity best practices Familiarity with mobile or desktop development (a plus!) A proactive, innovative mindset with a passion for improvement Why Join? With KO2's client, your work will directly impact global industries and communities. You'll enjoy: Competitive salary & benefits Flexible, hybrid working in Newcastle Opportunities to grow into new tech areas, including AI and data science A supportive, collaborative culture where innovation is celebrated Ready to make an impact? Apply now and help build the next generation of digital solutions with KO2's client.
Dec 08, 2025
Full time
Full Stack Software Developer - Newcastle KO2's client develops cutting-edge technologies that have a real-world impact. They're now looking for a Full Stack Software Developer to join their growing digital team in Newcastle and take their software platforms to the next level. This is your chance to own and evolve web, mobile, and cloud solutions-integrating seamlessly with industry-leading hardware and delivering insights that matter. What You'll Do As a key member of the digital team, you'll: Enhance and evolve an ASP.NET Core web application and supporting services Develop intuitive front-end interfaces and robust back-end APIs Ensure seamless presentation across web and mobile platforms Integrate with PC and mobile apps that sync with the client's hardware devices Drive DevOps best practices across CI/CD pipelines, monitoring, and deployment Design and maintain a cybersecurity-first architecture, including penetration testing Optimise an Azure-based infrastructure for high availability and cost efficiency Collaborate with cross-functional teams to deliver impactful new features Shape the design of future products, including AI and data modelling initiatives Tech Stack Web: ASP.NET Core, C#, JavaScript, HTML/CSS PC: C#, XAML, USB-MTP Mobile: Cordova (iOS & Android) Cloud: Microsoft Azure, CI/CD pipelines, version control, automated testing Security: Secure coding, authentication, penetration testing Hardware: Industry-leading devices, digitally integrated What They are Looking For KO2's client is seeking a creative, forward-thinking developer who thrives in collaboration and is excited about building systems with real-world impact. Key Skills: Strong experience with C#, ASP.NET Core, JavaScript, HTML/CSS Expertise in RESTful API design and integration An eye for UX/UI design and brand-consistent interfaces Knowledge of DevOps practices (CI/CD, version control, automation) Hands-on experience with Microsoft Azure and performance tuning Solid understanding of cybersecurity best practices Familiarity with mobile or desktop development (a plus!) A proactive, innovative mindset with a passion for improvement Why Join? With KO2's client, your work will directly impact global industries and communities. You'll enjoy: Competitive salary & benefits Flexible, hybrid working in Newcastle Opportunities to grow into new tech areas, including AI and data science A supportive, collaborative culture where innovation is celebrated Ready to make an impact? Apply now and help build the next generation of digital solutions with KO2's client.
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans?
Dec 08, 2025
Full time
IT Support Technician Exeter, Devon Up to c£25,000 per year 25 days holiday plus bank holidays, Pension, Life Insurance, Medical etc. Skills and Experience: 1+ years' experience in a similar helpdesk or IT environment within a 1st Line role is essential Strong Windows Server experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable but not essential Excellent customer service skills focused on providing your colleagues with first-class support NB: A full driving licence is essential (access to a vehicle is not required, but beneficial) The Opportunity: My client is a leading and locally respected professional services company that are currently looking for an IT Support Technician to join their team based in Exeter, Devon. This newly created opportunity would suit someone who is proactive and loves what they do, so must have a passion for IT and an ability to work under pressure and manage multiple projects. You will be providing first-line technical support and dealing with helpdesk tickets and troubleshooting issues, assisting with the roll-out of new hardware and software. Additionally, you will assist the IT team in providing end-user IT training and other related tasks to help ensure the client's IT systems run smoothly; as well as assisting the IT Network Manager and the Head of IT with project work, including the management and administration of the firm's in-house software and database systems. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans?
Mechanical Design Engineer - Defence Sector - Permanent - Attractive - Buckinghamshire A Mechanical Design Engineer is needed for an established supplier of engineering solutions for the defence sector. They specialise in the design, manufacture and support of control systems, and power systems for defence platforms within the safety critical and harsh environment domain. The company now needs a Mechanical Design Engineer to create CAD designs, modification, and improvement of existing 2D and 3D CAD, fabrication drawings, BoM's, and other manufacturing data. The Mechanical Design Engineer will be generating 3D CAD models using Autodesk Inventor, fabrication drawings, and manufacturing data to support existing products and new designs of electro-mechanical products. The Mechanical Design Engineer will be working on enclosures, cabinets, and operator consoles, all of which need to be ruggedised to meet demands of harsh environments, adhering to the strict safety critical defence standards. There will be a trade test to carry out a set of tasks on a test 3D object in Autodesk Inventor. The Mechanical Design Engineer Responsibilities: Accuracy and quality of drawings and data and compliance of own work with requirements. Understanding work packages complex statements of works and technical instructions. Working as part of a team to design and develop electro-mechanical products. An emphasis on ruggedisation for harsh environments and defence standards. Work through whole life-cycle, (requirements, development, drawings, calculations, and reports). Work with the Engineering Project Manager to ensure efficient, accurate and on time completion. Reviewing designs in respect to compliance, obsolescence, and manufacturability of a design. Follow a DFMA philosophy when producing manufacturable designs. Adhere to, the design control processes within the company Business Management System. Provide technical support to other parts of a business, project managers, and customers. Understand the full scope of a project and be able to contribute to all aspects as required. Manage design changes in accordance with company procedures. Updating stock records and maintain datasheets and similar part information. Liaise with fabricators to improve processes, product quality, and communications. Key Skills/Experience Required for the Mechanical Design Engineer Bachelor's degree with honours in Mechanical Design / HNC or HND with relevant experience. Experience of mechanical design, product development, and manufacture. Ideally Experience with sheet metal fabrication and an understanding of design techniques. Experience using Autodesk Inventor 3D CAD to design high quality models and create BoM's. Able of designing to critical standards adhering to regulatory and industry legalisation. Able to Manage time, priorities, and deadlines to ensure on time delivery of tasks Designing and developing enclosures and cabinets would be advantageous. Experience with FEA, CFD etc, using hand calculations and associated software tools. Passionate about mechanical engineering, designing with a continuous improvement mind set. Excellent communication skills and be able to write reports and create presentations if required Understanding of sheet metal fabrication, welding and coating technology is essential. Able to work effectively with cross-functional teams, engineers, designers, and stakeholders. Candidates must be Sole British Nationals only as full UK Security Clearance (SC) will be required, and this is due to the nature of the Defence products involved Demand for this role will undoubtedly be high, and interviews will be arranged very soon. If you have the right experience and you want to be considered, please apply today. If you have any questions about the Mechanical Design Engineer role, please contact Peter Heap at Jonathan Lee Recruitment on (phone number removed) or send suitable CV's to (url removed) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Dec 08, 2025
Full time
Mechanical Design Engineer - Defence Sector - Permanent - Attractive - Buckinghamshire A Mechanical Design Engineer is needed for an established supplier of engineering solutions for the defence sector. They specialise in the design, manufacture and support of control systems, and power systems for defence platforms within the safety critical and harsh environment domain. The company now needs a Mechanical Design Engineer to create CAD designs, modification, and improvement of existing 2D and 3D CAD, fabrication drawings, BoM's, and other manufacturing data. The Mechanical Design Engineer will be generating 3D CAD models using Autodesk Inventor, fabrication drawings, and manufacturing data to support existing products and new designs of electro-mechanical products. The Mechanical Design Engineer will be working on enclosures, cabinets, and operator consoles, all of which need to be ruggedised to meet demands of harsh environments, adhering to the strict safety critical defence standards. There will be a trade test to carry out a set of tasks on a test 3D object in Autodesk Inventor. The Mechanical Design Engineer Responsibilities: Accuracy and quality of drawings and data and compliance of own work with requirements. Understanding work packages complex statements of works and technical instructions. Working as part of a team to design and develop electro-mechanical products. An emphasis on ruggedisation for harsh environments and defence standards. Work through whole life-cycle, (requirements, development, drawings, calculations, and reports). Work with the Engineering Project Manager to ensure efficient, accurate and on time completion. Reviewing designs in respect to compliance, obsolescence, and manufacturability of a design. Follow a DFMA philosophy when producing manufacturable designs. Adhere to, the design control processes within the company Business Management System. Provide technical support to other parts of a business, project managers, and customers. Understand the full scope of a project and be able to contribute to all aspects as required. Manage design changes in accordance with company procedures. Updating stock records and maintain datasheets and similar part information. Liaise with fabricators to improve processes, product quality, and communications. Key Skills/Experience Required for the Mechanical Design Engineer Bachelor's degree with honours in Mechanical Design / HNC or HND with relevant experience. Experience of mechanical design, product development, and manufacture. Ideally Experience with sheet metal fabrication and an understanding of design techniques. Experience using Autodesk Inventor 3D CAD to design high quality models and create BoM's. Able of designing to critical standards adhering to regulatory and industry legalisation. Able to Manage time, priorities, and deadlines to ensure on time delivery of tasks Designing and developing enclosures and cabinets would be advantageous. Experience with FEA, CFD etc, using hand calculations and associated software tools. Passionate about mechanical engineering, designing with a continuous improvement mind set. Excellent communication skills and be able to write reports and create presentations if required Understanding of sheet metal fabrication, welding and coating technology is essential. Able to work effectively with cross-functional teams, engineers, designers, and stakeholders. Candidates must be Sole British Nationals only as full UK Security Clearance (SC) will be required, and this is due to the nature of the Defence products involved Demand for this role will undoubtedly be high, and interviews will be arranged very soon. If you have the right experience and you want to be considered, please apply today. If you have any questions about the Mechanical Design Engineer role, please contact Peter Heap at Jonathan Lee Recruitment on (phone number removed) or send suitable CV's to (url removed) Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Job Title: Service Desk Manager Location: Doncaster - 4 days per week on site Salary: Up to £55k Why Apply? An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals seeking long term IT careers in a collaborative and service-oriented culture. Service Desk Manager Responsibilities Lead, coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber Essentials. Excellent communication, leadership, and stakeholder management skills. Ability to work under pressure, manage conflicting priorities, and deliver results to deadlines and budgets. Strong analytical and problem-solving skills with a methodical and structured approach. Leads end-to-end service transition, from discovery through readiness for operational delivery. Oversees the service transition function to ensure smooth, well-coordinated handover into live service. What's in it for me? Ongoing professional development and training opportunities Inclusive culture with a strong focus on employee wellbeing Opportunity to shape and mature a key service function within a growing organisation We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Dec 08, 2025
Full time
Job Title: Service Desk Manager Location: Doncaster - 4 days per week on site Salary: Up to £55k Why Apply? An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals seeking long term IT careers in a collaborative and service-oriented culture. Service Desk Manager Responsibilities Lead, coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber Essentials. Excellent communication, leadership, and stakeholder management skills. Ability to work under pressure, manage conflicting priorities, and deliver results to deadlines and budgets. Strong analytical and problem-solving skills with a methodical and structured approach. Leads end-to-end service transition, from discovery through readiness for operational delivery. Oversees the service transition function to ensure smooth, well-coordinated handover into live service. What's in it for me? Ongoing professional development and training opportunities Inclusive culture with a strong focus on employee wellbeing Opportunity to shape and mature a key service function within a growing organisation We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We are looking for a highly motivated Sales Executive on a full time permanent basis in Stratford-upon-Avon. With a starting salary of 30,000 and excellent commission opportunities the role is based onsite. Working for a leading supplier to the construction industry and energy and utilities sectors. This role may suit someone with internal sales, hire desk or a sales operation professional. Purpose of the role: This is a fast-paced, hands-on operational sales role based in the branch, focused on delivering high levels of customer care. The position is heavily centred on day-to-day transactional activities within a highly reactive environment. Key Responsibilities for the Sales Executive : Proactively prospecting for new leads within target sectors, via phone and email Taking calls Preparing multiple, tailored quotes, proposals, hire/sales contracts Qualifying leads, contacting via phone email etc Maintaining CRM database with activity, sales forecasts and pipeline Follow up on leads, convert leads Support marketing initiatives Work closely with internal teams providing first class customer service and on time deliveries Attend industry events Support operational team s when required Key Skills Required for the Sales Executive: Proven track record in B2B sales, in a fast paced environment Business development, prospecting, lead generation experience with high conversion rates Sales experience from within the construction industry would be an advantage Confident communications skills Comfortable working in a targeted, fast paced environment High levels of customer service Ability to establish and nurture client relationship High levels of own initiative, energy and drive Excellent negotiation skills Confident in outbound sales activities What's in it for you? Starting salary of 30,000 Mon to Fri 9.00 to 5.00 pm 25 days holiday + bank holidays Excellent commission opportunities Working as part of a supportive team Training and development opportunities
Dec 08, 2025
Full time
We are looking for a highly motivated Sales Executive on a full time permanent basis in Stratford-upon-Avon. With a starting salary of 30,000 and excellent commission opportunities the role is based onsite. Working for a leading supplier to the construction industry and energy and utilities sectors. This role may suit someone with internal sales, hire desk or a sales operation professional. Purpose of the role: This is a fast-paced, hands-on operational sales role based in the branch, focused on delivering high levels of customer care. The position is heavily centred on day-to-day transactional activities within a highly reactive environment. Key Responsibilities for the Sales Executive : Proactively prospecting for new leads within target sectors, via phone and email Taking calls Preparing multiple, tailored quotes, proposals, hire/sales contracts Qualifying leads, contacting via phone email etc Maintaining CRM database with activity, sales forecasts and pipeline Follow up on leads, convert leads Support marketing initiatives Work closely with internal teams providing first class customer service and on time deliveries Attend industry events Support operational team s when required Key Skills Required for the Sales Executive: Proven track record in B2B sales, in a fast paced environment Business development, prospecting, lead generation experience with high conversion rates Sales experience from within the construction industry would be an advantage Confident communications skills Comfortable working in a targeted, fast paced environment High levels of customer service Ability to establish and nurture client relationship High levels of own initiative, energy and drive Excellent negotiation skills Confident in outbound sales activities What's in it for you? Starting salary of 30,000 Mon to Fri 9.00 to 5.00 pm 25 days holiday + bank holidays Excellent commission opportunities Working as part of a supportive team Training and development opportunities
My client are an IT consultancy specialising in all things IT support. Pay Grade/Rate PAY- £25.15 inside/umbrella Short term contracts set to start in Jan 26 Location: Blackpool, Telford or Lincoln This role does require SC Clearance Job Description Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own Essentials - Must have SC clearance/or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Accredited or willing to go through HP & Dell - Desktop and Laptop training
Dec 08, 2025
Contractor
My client are an IT consultancy specialising in all things IT support. Pay Grade/Rate PAY- £25.15 inside/umbrella Short term contracts set to start in Jan 26 Location: Blackpool, Telford or Lincoln This role does require SC Clearance Job Description Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own Essentials - Must have SC clearance/or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Accredited or willing to go through HP & Dell - Desktop and Laptop training
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Dec 08, 2025
Full time
1st Line Support Helpdesk Analyst Paddock Wood 25k - 30k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
We have an exciting role for our prestigious client. Ideally we are looking for a Call Centre Handler, Telecoms Operator/Exec Assistant/Internal Comms handler/Exec Assistant Must have DV vetting based in London, SW Fully onsite 24x7 rota for our Government client.6 month initial contract Working in a 24/7/365 team. Some weekend work required. Day time hours Working in a DV Developed Vetting environment Current DV Clearance required or candidates must be eligible for DV Clearance. Essential Skills Experience: Outstanding customer service - Calm, confident, and responsive under pressure. Team player - Collaborative, supportive, and reliable in a fast-paced environment. Clear communicator - Strong verbal skills and active listening. Organised and efficient - Skilled at managing time and priorities. Confident with ICT systems and telephony tools. Desirable Skills Experience: Experience in a contact centre or similar high-volume environment. Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. Multilingual abilities are a plus. Responsibilities Role: As a key member of our clients internal comms desk you will be involved in the following: Assisting staff in connecting calls to the appropriate person or organisation, setting up conference calls, and performing various other duties. Handling external incoming calls digital call management system, verifying callers, taking messages, and passing on information to support staff who may be travelling overseas. Providing 24-hour cyber monitoring to ensure the security and integrity of communications at all times. Participating in a variety of other business support tasks to, delivering an efficient, professional, individual, and tailored service. Lead in setting up frontline communications acting as the first point of contact for all staff, ensuring seamless, secure, and professional service Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols Manage national and international conference calls Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels. Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams. Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Dec 08, 2025
Contractor
We have an exciting role for our prestigious client. Ideally we are looking for a Call Centre Handler, Telecoms Operator/Exec Assistant/Internal Comms handler/Exec Assistant Must have DV vetting based in London, SW Fully onsite 24x7 rota for our Government client.6 month initial contract Working in a 24/7/365 team. Some weekend work required. Day time hours Working in a DV Developed Vetting environment Current DV Clearance required or candidates must be eligible for DV Clearance. Essential Skills Experience: Outstanding customer service - Calm, confident, and responsive under pressure. Team player - Collaborative, supportive, and reliable in a fast-paced environment. Clear communicator - Strong verbal skills and active listening. Organised and efficient - Skilled at managing time and priorities. Confident with ICT systems and telephony tools. Desirable Skills Experience: Experience in a contact centre or similar high-volume environment. Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. Multilingual abilities are a plus. Responsibilities Role: As a key member of our clients internal comms desk you will be involved in the following: Assisting staff in connecting calls to the appropriate person or organisation, setting up conference calls, and performing various other duties. Handling external incoming calls digital call management system, verifying callers, taking messages, and passing on information to support staff who may be travelling overseas. Providing 24-hour cyber monitoring to ensure the security and integrity of communications at all times. Participating in a variety of other business support tasks to, delivering an efficient, professional, individual, and tailored service. Lead in setting up frontline communications acting as the first point of contact for all staff, ensuring seamless, secure, and professional service Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols Manage national and international conference calls Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels. Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams. Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Infrastructure Support Manager Remote/Hybrid options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Dec 08, 2025
Full time
Infrastructure Support Manager Remote/Hybrid options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Job Title: 2nd Line Support Engineer Location: Salisbury (On-site, 5 days a week) Salary: £31,000 - £33,000 A leading consultancy organisation is currently looking to recruit a 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication. Key Responsibilities Resolve second-line incidents within defined SLAs Complete user requests in a timely manner Maintain escalations at less than 2% per month Achieve CSAT scores of 4.5/5 or higher for incidents handled Communicate proactively with Service Desk and L3 teams Deliver project tasks within agreed timescales What We're Looking For Hands-on experience with Microsoft Windows 10/11 and Intune Solid understanding of desktop and laptop hardware Basic administration knowledge of SCCM (MECM) and Active Directory Working knowledge of networking concepts (LAN/WAN/vLAN, Wi-Fi) Familiarity with security tools, especially disk encryption using BitLocker
Dec 08, 2025
Full time
Job Title: 2nd Line Support Engineer Location: Salisbury (On-site, 5 days a week) Salary: £31,000 - £33,000 A leading consultancy organisation is currently looking to recruit a 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication. Key Responsibilities Resolve second-line incidents within defined SLAs Complete user requests in a timely manner Maintain escalations at less than 2% per month Achieve CSAT scores of 4.5/5 or higher for incidents handled Communicate proactively with Service Desk and L3 teams Deliver project tasks within agreed timescales What We're Looking For Hands-on experience with Microsoft Windows 10/11 and Intune Solid understanding of desktop and laptop hardware Basic administration knowledge of SCCM (MECM) and Active Directory Working knowledge of networking concepts (LAN/WAN/vLAN, Wi-Fi) Familiarity with security tools, especially disk encryption using BitLocker
