This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ( EPF ) is unique: the UK s only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation . Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector s first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation s Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: Identifying potential clients and proactively seeking opportunities to bid for work. Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. Delivering excellent customer care by coordinating the Foundation s support to charities until their project is resolved. Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. 3. Additional duties may include: Representing the Foundation and presenting at external events. Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. The Foundation requires all employees to work with due regard for the Foundation s ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance.
Dec 12, 2025
Full time
This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ( EPF ) is unique: the UK s only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation . Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector s first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation s Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: Identifying potential clients and proactively seeking opportunities to bid for work. Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. Delivering excellent customer care by coordinating the Foundation s support to charities until their project is resolved. Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. 3. Additional duties may include: Representing the Foundation and presenting at external events. Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. The Foundation requires all employees to work with due regard for the Foundation s ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance.
Vision for Education - Newcastle
Newcastle Upon Tyne, Tyne And Wear
Role: Trainee Recruitment Consultant Location: Dean Street, Newcastle Hours - Full Time: 7.30am 4pm x2 days per week 7.30am - 5pm x2 days per week 7.30am 4.30pm Friday's Work from home Wednesday's Reduced hours (9am - 3pm) in school holidays Vision for Education is part of The Edwin Group named in The Sunday Times Best Places to Work 2024 & 2023. Rated as 'Excellent' by our staff in all categories and recognised as having industry leading and world-class levels of employee engagement across the Group. We are looking to appoint an enthusiastic Recruitment Consultant to join our successful, fun and lively team in Newcastle, where you will be working with Primary schools across the North East area. This is a fantastic opportunity to join the market leaders in education recruitment, recruiting high-quality teaching and support staff for short, long-term placements and permanent roles. We have a growing team and with clear progression up to Branch Manager, the chance to earn an uncapped amount of commission, and a team orientated and fun office, there has never been a better time to join Vision for Education. We are proud to be different and there is no one Vision for Education consultant we are all different, but all united by our drive to be the best, and our strong work and team culture. The role: Vision for Education can offer an unrivalled service to both schools and teachers. You will provide a vital link between clients and candidates. The role is demanding and diverse and involves: Working with a large client base - many of the schools nationally work exclusively with Vision for Education. Using sales, business development and marketing techniques and networking opportunities to attract business from client schools. Visiting clients to build and develop close working relationships. Developing a good understanding of client schools; what they do and their culture and environment. Using social media to advertise positions, attract candidates and build relationships with candidates, employers, and the teaching community. Headhunting - identifying and approaching suitable candidates who may already be in work. Using candidate databases to match the right person to the client's vacancy. Receiving and reviewing applications, managing interviews, and creating a shortlist of candidates for the client. Requesting references and checking the suitability of applicants before submitting their details to the client. Briefing the candidate about the responsibilities, salary, and benefits of the job. Preparing CVs and correspondence to forward to clients in respect of suitable applicants. Organising interviews for candidates as requested by the client. Informing candidates about the results of their interviews. Using our Salesforce system to manage bookings. Coordinating sponsorship activities for client schools. Act as an ambassador for the Group s ESG Strategy ensuring employees of Edwin People positively adopt, promote and comply with key policies developments, initiatives and share the same commitment. The successful Recruitment Consultant will have/be: Driver essential Excellent communication and sales skills. The ability to grow a their desk from the start. Excellent time management and organisational skills. An ability to organise their own workload and meet deadlines. Self-motivated and resilient. The ability to act on their own initiative. Possess a professional and ethical approach to business. Be able to forge and maintain relationships over the telephone and face-to-face. Possess a desire to exceed the highest levels of customer service. Operate effectively as part of a happy, motivated team. What we offer: Warm desk. Open-ended bonus system. Company/team performance incentives throughout the year. Excellent career progression and professional development opportunities. Regular team events. Friendly, professional, and hard-working team environment. Reduced working hours during school holidays. Free parking on site. Click 'apply now' to be part of this fantastic team! The Edwin Group do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Dec 12, 2025
Full time
Role: Trainee Recruitment Consultant Location: Dean Street, Newcastle Hours - Full Time: 7.30am 4pm x2 days per week 7.30am - 5pm x2 days per week 7.30am 4.30pm Friday's Work from home Wednesday's Reduced hours (9am - 3pm) in school holidays Vision for Education is part of The Edwin Group named in The Sunday Times Best Places to Work 2024 & 2023. Rated as 'Excellent' by our staff in all categories and recognised as having industry leading and world-class levels of employee engagement across the Group. We are looking to appoint an enthusiastic Recruitment Consultant to join our successful, fun and lively team in Newcastle, where you will be working with Primary schools across the North East area. This is a fantastic opportunity to join the market leaders in education recruitment, recruiting high-quality teaching and support staff for short, long-term placements and permanent roles. We have a growing team and with clear progression up to Branch Manager, the chance to earn an uncapped amount of commission, and a team orientated and fun office, there has never been a better time to join Vision for Education. We are proud to be different and there is no one Vision for Education consultant we are all different, but all united by our drive to be the best, and our strong work and team culture. The role: Vision for Education can offer an unrivalled service to both schools and teachers. You will provide a vital link between clients and candidates. The role is demanding and diverse and involves: Working with a large client base - many of the schools nationally work exclusively with Vision for Education. Using sales, business development and marketing techniques and networking opportunities to attract business from client schools. Visiting clients to build and develop close working relationships. Developing a good understanding of client schools; what they do and their culture and environment. Using social media to advertise positions, attract candidates and build relationships with candidates, employers, and the teaching community. Headhunting - identifying and approaching suitable candidates who may already be in work. Using candidate databases to match the right person to the client's vacancy. Receiving and reviewing applications, managing interviews, and creating a shortlist of candidates for the client. Requesting references and checking the suitability of applicants before submitting their details to the client. Briefing the candidate about the responsibilities, salary, and benefits of the job. Preparing CVs and correspondence to forward to clients in respect of suitable applicants. Organising interviews for candidates as requested by the client. Informing candidates about the results of their interviews. Using our Salesforce system to manage bookings. Coordinating sponsorship activities for client schools. Act as an ambassador for the Group s ESG Strategy ensuring employees of Edwin People positively adopt, promote and comply with key policies developments, initiatives and share the same commitment. The successful Recruitment Consultant will have/be: Driver essential Excellent communication and sales skills. The ability to grow a their desk from the start. Excellent time management and organisational skills. An ability to organise their own workload and meet deadlines. Self-motivated and resilient. The ability to act on their own initiative. Possess a professional and ethical approach to business. Be able to forge and maintain relationships over the telephone and face-to-face. Possess a desire to exceed the highest levels of customer service. Operate effectively as part of a happy, motivated team. What we offer: Warm desk. Open-ended bonus system. Company/team performance incentives throughout the year. Excellent career progression and professional development opportunities. Regular team events. Friendly, professional, and hard-working team environment. Reduced working hours during school holidays. Free parking on site. Click 'apply now' to be part of this fantastic team! The Edwin Group do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
Senior Driving & Industrial Recruitment Consultant Bristol (Hybrid) -£30,000 £40,000 + Commission (DOE) -Hybrid: 2 days in office / 3 days remote -Driving, Industrial and Logistics Division Business Development Focus Are you an experienced Driving Recruitment Consultant ready to take full ownership of your desk and help grow a thriving division? Were looking for a commercially driven Senior 360 Consultant to join our Bristol team someone with the confidence to lead business development, manage key accounts, and mentor others while shaping the future of our Driving division. The role As a Senior 360 Driving Recruitment Consultant, youll play a pivotal role in expanding our presence across the Southwest logistics market. Youll be responsible for developing strategic client partnerships, managing high-value accounts, and ensuring operational excellence from start to finish all while enjoying the flexibility of hybrid working (2 days in office, 3 remote). Why Join Us? Competitive salary £30,000 £40,000 DOE + uncapped commission Hybrid working (2 days office / 3 days remote) Real progression opportunities as the division grows Supportive, collaborative culture that values autonomy and results The chance to build and shape your own driving desk your way Birthday off 27 days annual leave plus Bank Holidays (increasing 1 day per year of service) Christmas shutdown/Skeleton hours working from home (depending on client needs) Access to private healthcare (once probation passed) Annual events Weekly incentives and competitions A genuinely trusting business that recognises effort and accomplishments Car allowance (Up to £500 PCM) Scope to develop in to Branch manager/Operations Manager What Youll Be Doing Strategic Business Development Identify and secure new business opportunities within the driving and logistics sector. Develop tailored recruitment solutions for Industrial, HGV, van, and specialist driver roles. Lead client meetings, negotiate commercial terms, and oversee delivery excellence. Account Management & Fulfilment Manage key client accounts and ensure consistent fulfilment of driver requirements. Build and nurture long-term relationships with Warehousing, transport and logistics teams. Oversee candidate attraction, vetting, compliance, and placement. Leadership & Mentoring Support and mentor trainee consultants, sharing best practices and guidance. Contribute to training, onboarding, and team development. Lead by example, driving performance and maintaining service quality. Compliance & Operations Ensure compliance with all driver legislation (CPC, Digi Tacho, RTW, WTD). Maintain accurate CRM records and assist with payroll and timesheet processes. Provide on-call and out-of-hours support on a rota basis to ensure seamless service. What Were Looking For Essential: 23 years experience in 360 recruitment(Driving or Industrial sector preferred). Strong understanding of driver compliance and logistics operations. Proven track record in billing, business development, and client retention. Excellent communication, negotiation, and leadership skills. Full UK driving licence. Desirable: Experience managing large accounts or on-site driving operations. Familiarity with the South West logistics market. Confident using CRM systems and recruitment software. If youre ambitious, self-motivated, and ready to make a tangible impact within a growing business, wed love to hear from you. If you feel this is you, and this is the progression you are looking for, please apply or contact us for a confidential chat today! JBRP1_UKTJ
Dec 12, 2025
Full time
Senior Driving & Industrial Recruitment Consultant Bristol (Hybrid) -£30,000 £40,000 + Commission (DOE) -Hybrid: 2 days in office / 3 days remote -Driving, Industrial and Logistics Division Business Development Focus Are you an experienced Driving Recruitment Consultant ready to take full ownership of your desk and help grow a thriving division? Were looking for a commercially driven Senior 360 Consultant to join our Bristol team someone with the confidence to lead business development, manage key accounts, and mentor others while shaping the future of our Driving division. The role As a Senior 360 Driving Recruitment Consultant, youll play a pivotal role in expanding our presence across the Southwest logistics market. Youll be responsible for developing strategic client partnerships, managing high-value accounts, and ensuring operational excellence from start to finish all while enjoying the flexibility of hybrid working (2 days in office, 3 remote). Why Join Us? Competitive salary £30,000 £40,000 DOE + uncapped commission Hybrid working (2 days office / 3 days remote) Real progression opportunities as the division grows Supportive, collaborative culture that values autonomy and results The chance to build and shape your own driving desk your way Birthday off 27 days annual leave plus Bank Holidays (increasing 1 day per year of service) Christmas shutdown/Skeleton hours working from home (depending on client needs) Access to private healthcare (once probation passed) Annual events Weekly incentives and competitions A genuinely trusting business that recognises effort and accomplishments Car allowance (Up to £500 PCM) Scope to develop in to Branch manager/Operations Manager What Youll Be Doing Strategic Business Development Identify and secure new business opportunities within the driving and logistics sector. Develop tailored recruitment solutions for Industrial, HGV, van, and specialist driver roles. Lead client meetings, negotiate commercial terms, and oversee delivery excellence. Account Management & Fulfilment Manage key client accounts and ensure consistent fulfilment of driver requirements. Build and nurture long-term relationships with Warehousing, transport and logistics teams. Oversee candidate attraction, vetting, compliance, and placement. Leadership & Mentoring Support and mentor trainee consultants, sharing best practices and guidance. Contribute to training, onboarding, and team development. Lead by example, driving performance and maintaining service quality. Compliance & Operations Ensure compliance with all driver legislation (CPC, Digi Tacho, RTW, WTD). Maintain accurate CRM records and assist with payroll and timesheet processes. Provide on-call and out-of-hours support on a rota basis to ensure seamless service. What Were Looking For Essential: 23 years experience in 360 recruitment(Driving or Industrial sector preferred). Strong understanding of driver compliance and logistics operations. Proven track record in billing, business development, and client retention. Excellent communication, negotiation, and leadership skills. Full UK driving licence. Desirable: Experience managing large accounts or on-site driving operations. Familiarity with the South West logistics market. Confident using CRM systems and recruitment software. If youre ambitious, self-motivated, and ready to make a tangible impact within a growing business, wed love to hear from you. If you feel this is you, and this is the progression you are looking for, please apply or contact us for a confidential chat today! JBRP1_UKTJ
Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets
Dec 12, 2025
Full time
Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets
Join One of the UK's Leading Education Recruitment Agencies At The Prospero Group , we're proud to be recognised as one of the UK's top education recruitment agencies. With 9 offices nationwide and 5 more across the globe, we connect exceptional talent with schools and institutions across a wide range of specialisms. Our success comes from our people. Supported by a collaborative leadership team, structured training, and a vibrant, social culture, we're not just another recruitment business-we're a community. Our Values: Family Trust Quality Professionalism Empowerment Our Vision: To be the recruitment and training agency of choice for clients and candidates We're now looking for driven, ambitious individuals to join our growing Education Recruitment Team as Account Managers . The Role You'll be working alongside one of our top-performing consultants on a warm desk within the education sector. This is a fantastic opportunity to manage existing accounts, build strong client relationships, and ensure repeat business through excellent service and delivery. Your responsibilities will include: Managing client accounts and filling daily and long-term bookings Strengthening client retention through outstanding service Building trusted relationships with schools and education professionals Driving growth by maintaining the team's culture of repeat business What We're Looking For We want people who share our values and vision. To thrive in this role, you'll bring: Recruitment experience (essential) A strong work ethic and entrepreneurial mindset Excellent communication skills and commercial awareness Motivation to achieve and exceed targets Drive, ambition, and resilience Degree and/or sales experience (preferred but not essential for graduate-calibre candidates) What You'll Get in Return Competitive base salary (not commission-only) One of the most rewarding commission structures in the industry A clear career development plan with training from industry leaders Weekly, monthly, and annual incentives A supportive, social team culture The opportunity to build a long-term, successful career while making a real impact At Prospero, you'll have the platform, training, and support to achieve your goals-and the rewards to match. Ready to take the next step in your recruitment career? Apply now and help us grow the Prospero family. IN25RH
Dec 12, 2025
Full time
Join One of the UK's Leading Education Recruitment Agencies At The Prospero Group , we're proud to be recognised as one of the UK's top education recruitment agencies. With 9 offices nationwide and 5 more across the globe, we connect exceptional talent with schools and institutions across a wide range of specialisms. Our success comes from our people. Supported by a collaborative leadership team, structured training, and a vibrant, social culture, we're not just another recruitment business-we're a community. Our Values: Family Trust Quality Professionalism Empowerment Our Vision: To be the recruitment and training agency of choice for clients and candidates We're now looking for driven, ambitious individuals to join our growing Education Recruitment Team as Account Managers . The Role You'll be working alongside one of our top-performing consultants on a warm desk within the education sector. This is a fantastic opportunity to manage existing accounts, build strong client relationships, and ensure repeat business through excellent service and delivery. Your responsibilities will include: Managing client accounts and filling daily and long-term bookings Strengthening client retention through outstanding service Building trusted relationships with schools and education professionals Driving growth by maintaining the team's culture of repeat business What We're Looking For We want people who share our values and vision. To thrive in this role, you'll bring: Recruitment experience (essential) A strong work ethic and entrepreneurial mindset Excellent communication skills and commercial awareness Motivation to achieve and exceed targets Drive, ambition, and resilience Degree and/or sales experience (preferred but not essential for graduate-calibre candidates) What You'll Get in Return Competitive base salary (not commission-only) One of the most rewarding commission structures in the industry A clear career development plan with training from industry leaders Weekly, monthly, and annual incentives A supportive, social team culture The opportunity to build a long-term, successful career while making a real impact At Prospero, you'll have the platform, training, and support to achieve your goals-and the rewards to match. Ready to take the next step in your recruitment career? Apply now and help us grow the Prospero family. IN25RH
My prestigious client are looking for a Power BI enthusiast to come in play a key role in shaping their ambitious Data strategy. They are incredibly well-known with their sector with a flawless reputation and an enviable portfolio of clients. If you're looking to join a company that's investing heavily in its technology transformation and strategic growth agenda Look no further! As a business, they are in a great position as income and growth of the business is continually rising year on year. Growth has both been organic through good placing & hard work in their market, and some acquisitions too. They have an enviable portfolio of clients, including some huge corporate and public sector clients and are recognised as a leader in their market on both a local and national scale. There is currently a huge focus on their technology strategy and with an ambitious road-map in place for 2026, they're now looking for their first, dedicated Power BI Developer to take the reins on the design and on-going development of a range of best-in-class BI solutions. You will be at the top of your game with a proven track record in using enterprise-level Power BI in a professional services environment. There is also scope for you to get involved in high-level design and complex architecture to help truly shape their strategy. Essentially, you will take the lead in designing their BI solutions moving forward - think plenty of data modelling, DAX and striving to deliver high-quality reporting solutions across various departments. You'll be to "go-to person" for all things BI and reporting - upskilling the existing team and inspiring better ways of working! Naturally you'll have solid knowledge across Power BI Desktop & Power BI Service, Power Query and DAX. This is key, as you'll join as the sole Power BI expert in the team and your remit will be to help up-skill the wider team too. Any Microsoft Fabric exposure for scalable datasets would be hugely desirable as they have a vision to implement Fabric into the business very soon. Essentially, you will take the lead in designing their BI solutions moving forward - think plenty of data modelling, DAX and striving to deliver high-quality reporting solutions across various departments. What I really like about this role, is that it is a newly-created and autonomous position and very much a "blank canvass.". a role you can make your own and one where you can inspire others whilst shaping the companies long-term Data strategy. This is your chance to join and work for an awesome Manager who has a great vision for the companies Data journey and you'll play a key role alongside him, in shaping the way inwhich the company ultitise Data. It's the type of environment where your voice will be both heard and valued too - they have a great reputation for treating their staff incredibly well. Its essentially, a lovely place to work - a close-knit and collabertive team where you'll be truly supported from day one. We are flexible on ways of working but you must be open to visit their Nottingham-based HQ 1-2 times a month (or whenever needed!) and you can work the rest from home. Salary up to 65k depending on experience plus an awesome benefits package including bonus scheme, great pension and much more! I'm looking to shortlist this role ASAP so if you're interested, please apply today or contact me directly on (phone number removed) or laura. removed) for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Dec 12, 2025
Full time
My prestigious client are looking for a Power BI enthusiast to come in play a key role in shaping their ambitious Data strategy. They are incredibly well-known with their sector with a flawless reputation and an enviable portfolio of clients. If you're looking to join a company that's investing heavily in its technology transformation and strategic growth agenda Look no further! As a business, they are in a great position as income and growth of the business is continually rising year on year. Growth has both been organic through good placing & hard work in their market, and some acquisitions too. They have an enviable portfolio of clients, including some huge corporate and public sector clients and are recognised as a leader in their market on both a local and national scale. There is currently a huge focus on their technology strategy and with an ambitious road-map in place for 2026, they're now looking for their first, dedicated Power BI Developer to take the reins on the design and on-going development of a range of best-in-class BI solutions. You will be at the top of your game with a proven track record in using enterprise-level Power BI in a professional services environment. There is also scope for you to get involved in high-level design and complex architecture to help truly shape their strategy. Essentially, you will take the lead in designing their BI solutions moving forward - think plenty of data modelling, DAX and striving to deliver high-quality reporting solutions across various departments. You'll be to "go-to person" for all things BI and reporting - upskilling the existing team and inspiring better ways of working! Naturally you'll have solid knowledge across Power BI Desktop & Power BI Service, Power Query and DAX. This is key, as you'll join as the sole Power BI expert in the team and your remit will be to help up-skill the wider team too. Any Microsoft Fabric exposure for scalable datasets would be hugely desirable as they have a vision to implement Fabric into the business very soon. Essentially, you will take the lead in designing their BI solutions moving forward - think plenty of data modelling, DAX and striving to deliver high-quality reporting solutions across various departments. What I really like about this role, is that it is a newly-created and autonomous position and very much a "blank canvass.". a role you can make your own and one where you can inspire others whilst shaping the companies long-term Data strategy. This is your chance to join and work for an awesome Manager who has a great vision for the companies Data journey and you'll play a key role alongside him, in shaping the way inwhich the company ultitise Data. It's the type of environment where your voice will be both heard and valued too - they have a great reputation for treating their staff incredibly well. Its essentially, a lovely place to work - a close-knit and collabertive team where you'll be truly supported from day one. We are flexible on ways of working but you must be open to visit their Nottingham-based HQ 1-2 times a month (or whenever needed!) and you can work the rest from home. Salary up to 65k depending on experience plus an awesome benefits package including bonus scheme, great pension and much more! I'm looking to shortlist this role ASAP so if you're interested, please apply today or contact me directly on (phone number removed) or laura. removed) for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title: Service Operations Manager Location: Sheffield Salary: £40,000 to £50,000 depending on experience Contract: Full-time, permanent Hours: Monday to Friday If you enjoy running the day to day operation of an IT service function and keeping things moving in a busy MSP environment, this could be a great fit. We are supporting a growing managed services provider in Sheffield who are looking for a Service Operations Manager to take ownership of how their service function performs. You'll be the person who keeps the service desk working effectively, ensures operational standards are met, and acts as a steady point of contact for both the team and customers. This is a hands-on operational role, not a distant management position. You'll be involved in the detail day to day, while also improving how the service runs, guiding the team, and supporting escalations. If you like the mix of overseeing people, process and customer experience, this will suit you. What you'll be doing Operational leadership: Overseeing the daily running of the service desk and wider service operation. Making sure SLAs, KPIs and quality standards are consistently met. Coordinating workload, prioritising tickets and ensuring efficient workflow. Reviewing processes and implementing improvements to enhance service delivery. Monitoring trends, identifying recurring issues and recommending fixes. Supporting colleagues across technical teams, projects and management. Team leadership: Managing service desk staff including holidays, absence, timesheets and performance. Holding regular one to ones and development conversations. Coaching engineers on technical approach, communication and customer handling. Supporting recruitment and helping new team members settle into the role. Creating a positive team culture built on support, communication and accountability. Customer experience and escalation handling: Acting as the escalation point for service issues that need management involvement. Keeping customers informed, reassured and updated during major incidents. Making sure customers receive a consistent, high quality service. Maintaining calm and clarity when dealing with time sensitive issues. What we're looking for: Experience in an MSP or IT managed services environment. Strong understanding of how a service desk operates day to day. Proven ability to lead people, manage performance and drive improvement. Comfortable owning SLAs, KPIs and service reporting. Able to analyse operational data and make informed decisions. Confident communicating with customers at all levels. Calm under pressure with a structured, organised approach. Someone who enjoys accountability and taking ownership of outcomes. You do not need to know everything technically, but you must understand how technical teams work, how to keep service flowing and how to support customers and engineers effectively. What's in it for you: Salary between £40,000 and £50,000 depending on experience. Full-time, permanent role with long-term stability. Strong investment in personal development and training. Support from senior leadership and the wider technical teams. A collaborative working environment where your input will influence how the service operates. Free parking and modern office facilities. Regular team meetings and social events. How to apply If this sounds like the right next step in your career, we would love to hear from you. Apply with your CV or get in touch for a confidential chat. We respond to all applicants. If you are shortlisted, we will contact you before sharing your details with the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Service Operations Manager, Service Delivery Manager, MSP Operations, IT Service Manager, Service Desk Manager, ITIL, SLA Management, Escalation Manager, Sheffield IT Jobs, MSP Careers Yorkshire
Dec 12, 2025
Full time
Job Title: Service Operations Manager Location: Sheffield Salary: £40,000 to £50,000 depending on experience Contract: Full-time, permanent Hours: Monday to Friday If you enjoy running the day to day operation of an IT service function and keeping things moving in a busy MSP environment, this could be a great fit. We are supporting a growing managed services provider in Sheffield who are looking for a Service Operations Manager to take ownership of how their service function performs. You'll be the person who keeps the service desk working effectively, ensures operational standards are met, and acts as a steady point of contact for both the team and customers. This is a hands-on operational role, not a distant management position. You'll be involved in the detail day to day, while also improving how the service runs, guiding the team, and supporting escalations. If you like the mix of overseeing people, process and customer experience, this will suit you. What you'll be doing Operational leadership: Overseeing the daily running of the service desk and wider service operation. Making sure SLAs, KPIs and quality standards are consistently met. Coordinating workload, prioritising tickets and ensuring efficient workflow. Reviewing processes and implementing improvements to enhance service delivery. Monitoring trends, identifying recurring issues and recommending fixes. Supporting colleagues across technical teams, projects and management. Team leadership: Managing service desk staff including holidays, absence, timesheets and performance. Holding regular one to ones and development conversations. Coaching engineers on technical approach, communication and customer handling. Supporting recruitment and helping new team members settle into the role. Creating a positive team culture built on support, communication and accountability. Customer experience and escalation handling: Acting as the escalation point for service issues that need management involvement. Keeping customers informed, reassured and updated during major incidents. Making sure customers receive a consistent, high quality service. Maintaining calm and clarity when dealing with time sensitive issues. What we're looking for: Experience in an MSP or IT managed services environment. Strong understanding of how a service desk operates day to day. Proven ability to lead people, manage performance and drive improvement. Comfortable owning SLAs, KPIs and service reporting. Able to analyse operational data and make informed decisions. Confident communicating with customers at all levels. Calm under pressure with a structured, organised approach. Someone who enjoys accountability and taking ownership of outcomes. You do not need to know everything technically, but you must understand how technical teams work, how to keep service flowing and how to support customers and engineers effectively. What's in it for you: Salary between £40,000 and £50,000 depending on experience. Full-time, permanent role with long-term stability. Strong investment in personal development and training. Support from senior leadership and the wider technical teams. A collaborative working environment where your input will influence how the service operates. Free parking and modern office facilities. Regular team meetings and social events. How to apply If this sounds like the right next step in your career, we would love to hear from you. Apply with your CV or get in touch for a confidential chat. We respond to all applicants. If you are shortlisted, we will contact you before sharing your details with the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Service Operations Manager, Service Delivery Manager, MSP Operations, IT Service Manager, Service Desk Manager, ITIL, SLA Management, Escalation Manager, Sheffield IT Jobs, MSP Careers Yorkshire
.Job Title: Service Desk Manager Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're someone who enjoys bringing structure to a busy team, supporting people day to day and making sure customers receive a consistent level of service, this could be a great next step. We're working with a growing MSP in Sheffield who are looking for a Service Desk Manager to take responsibility for the performance and development of their support team. You won't be hands-on technically in this role. Instead, you'll be focused on people leadership, queue management, coaching, communication and keeping the service function running smoothly. If you like helping others succeed, improving processes and taking ownership of how a service desk operates, you'll feel at home here. What you'll be doing: Leading the team Managing the day to day running of the service desk. Coordinating workload, ticket queues and priorities. Holding regular one to ones and performance reviews. Addressing underperformance professionally and consistently. Supporting recruitment and helping new starters settle in. Coaching engineers on communication, ownership and service standards. Driving performance Monitoring SLAs, KPIs and customer satisfaction. Identifying trends and working with the team to reduce repeat issues. Reviewing processes and recommending improvements. Making sure documentation and reporting are always up to date. Keeping work organised during busy periods and major incidents. Supporting the customer experience Acting as the escalation point for issues that need management involvement. Communicating clearly and calmly during sensitive or time critical situations. Ensuring customers receive a consistent, quality service. Working closely with senior leadership to maintain high service standards. What we're looking for: Experience managing or leading a support team, ideally within an MSP. Confident working with SLAs, KPIs and service reporting. Able to manage performance fairly and consistently. A good working knowledge of ticketing systems and PSA tools. Someone organised, steady under pressure and comfortable making decisions. A people-focused leader who enjoys helping others develop and succeed. Strong communication skills and a professional approach. You do not need to be a deep technical expert, but you must understand how a service desk works and how to keep a team operating effectively. What's in it for you: Salary between £28,000 and £34,000 depending on experience. 21 days holiday plus bank holidays, increasing with length of service up to 34 days. Your birthday off. Health plan after one year. Dedicated development time each week. Paid internal and external training opportunities. Modern offices with free parking. Regular team meetings, social events and team building days. Supportive culture where your ideas will help shape how the service operates. How to apply If this sounds like the right move for you, we'd love to hear from you. Apply with your CV and we will be in touch. We contact all applicants, and if you are shortlisted, we will speak with you before presenting your details to the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer.
Dec 12, 2025
Full time
.Job Title: Service Desk Manager Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're someone who enjoys bringing structure to a busy team, supporting people day to day and making sure customers receive a consistent level of service, this could be a great next step. We're working with a growing MSP in Sheffield who are looking for a Service Desk Manager to take responsibility for the performance and development of their support team. You won't be hands-on technically in this role. Instead, you'll be focused on people leadership, queue management, coaching, communication and keeping the service function running smoothly. If you like helping others succeed, improving processes and taking ownership of how a service desk operates, you'll feel at home here. What you'll be doing: Leading the team Managing the day to day running of the service desk. Coordinating workload, ticket queues and priorities. Holding regular one to ones and performance reviews. Addressing underperformance professionally and consistently. Supporting recruitment and helping new starters settle in. Coaching engineers on communication, ownership and service standards. Driving performance Monitoring SLAs, KPIs and customer satisfaction. Identifying trends and working with the team to reduce repeat issues. Reviewing processes and recommending improvements. Making sure documentation and reporting are always up to date. Keeping work organised during busy periods and major incidents. Supporting the customer experience Acting as the escalation point for issues that need management involvement. Communicating clearly and calmly during sensitive or time critical situations. Ensuring customers receive a consistent, quality service. Working closely with senior leadership to maintain high service standards. What we're looking for: Experience managing or leading a support team, ideally within an MSP. Confident working with SLAs, KPIs and service reporting. Able to manage performance fairly and consistently. A good working knowledge of ticketing systems and PSA tools. Someone organised, steady under pressure and comfortable making decisions. A people-focused leader who enjoys helping others develop and succeed. Strong communication skills and a professional approach. You do not need to be a deep technical expert, but you must understand how a service desk works and how to keep a team operating effectively. What's in it for you: Salary between £28,000 and £34,000 depending on experience. 21 days holiday plus bank holidays, increasing with length of service up to 34 days. Your birthday off. Health plan after one year. Dedicated development time each week. Paid internal and external training opportunities. Modern offices with free parking. Regular team meetings, social events and team building days. Supportive culture where your ideas will help shape how the service operates. How to apply If this sounds like the right move for you, we'd love to hear from you. Apply with your CV and we will be in touch. We contact all applicants, and if you are shortlisted, we will speak with you before presenting your details to the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer.
Drive Store Success: Shift Manager - Full-Time (36 Hours/Week) Location: Leasowe, Wirral, CH46 2QE Pay: £12.50 per hour Hours: 36 hours per week Lead by Example in a Fast-Paced Retail Environment At Heron Foods, we're all about delivering great value and excellent service across our 340+ stores nationwide. As a Shift Manager, you'll be a key part of the leadership team, helping to run the store smoothly, energising the team, and ensuring our customers have a fantastic shopping experience. Why Heron Foods? We don't just offer a job-we offer a supportive workplace where your leadership skills are recognised and your career can grow. Benefits include: Staff Discount: 10% off at Heron Foods and B&M stores Career Development: Access to training and leadership development through Future Flyers Wellbeing Support: 24/7 GP access for you and your household, plus free, confidential support Rewarding Extras: Long-service awards, colleague discounts, and much more What You'll Be Doing As a Shift Manager, you'll play a central role in the store's daily operations. Your responsibilities will include: Leading and motivating the team during your shift to maintain high store standards Providing excellent customer service and confidently handling customer queries Keeping the store well-presented and fully stocked Supporting stock deliveries and efficient stockroom management Acting as a keyholder, with responsibility for store opening and closing Why You'll Love This Role This isn't a desk job-it's an active, fast-moving position where your leadership skills really shine. You'll be hands-on with your team, making decisions on the go and setting the tone for a productive, positive store environment. What We're Looking For You'll thrive in this role if you have: Previous experience in a supervisory or team leader role in retail or similar environments A strong, motivational leadership style Great communication and problem-solving skills The ability to stay organised and adaptable under pressure Also Known As: This role may also be listed as: Duty Manager, Team Leader, Store Supervisor, Assistant Manager, Keyholder, Floor Manager, or Section Leader. If you've worked in any of these positions-or are ready to step up-this could be the ideal opportunity for you. Apply Now Don't miss your chance-apply early as we may close this vacancy sooner than expected. At Heron Foods, we celebrate diversity and inclusion and are proud to be an equal opportunity employer. JBRP1_UKTJ
Dec 12, 2025
Full time
Drive Store Success: Shift Manager - Full-Time (36 Hours/Week) Location: Leasowe, Wirral, CH46 2QE Pay: £12.50 per hour Hours: 36 hours per week Lead by Example in a Fast-Paced Retail Environment At Heron Foods, we're all about delivering great value and excellent service across our 340+ stores nationwide. As a Shift Manager, you'll be a key part of the leadership team, helping to run the store smoothly, energising the team, and ensuring our customers have a fantastic shopping experience. Why Heron Foods? We don't just offer a job-we offer a supportive workplace where your leadership skills are recognised and your career can grow. Benefits include: Staff Discount: 10% off at Heron Foods and B&M stores Career Development: Access to training and leadership development through Future Flyers Wellbeing Support: 24/7 GP access for you and your household, plus free, confidential support Rewarding Extras: Long-service awards, colleague discounts, and much more What You'll Be Doing As a Shift Manager, you'll play a central role in the store's daily operations. Your responsibilities will include: Leading and motivating the team during your shift to maintain high store standards Providing excellent customer service and confidently handling customer queries Keeping the store well-presented and fully stocked Supporting stock deliveries and efficient stockroom management Acting as a keyholder, with responsibility for store opening and closing Why You'll Love This Role This isn't a desk job-it's an active, fast-moving position where your leadership skills really shine. You'll be hands-on with your team, making decisions on the go and setting the tone for a productive, positive store environment. What We're Looking For You'll thrive in this role if you have: Previous experience in a supervisory or team leader role in retail or similar environments A strong, motivational leadership style Great communication and problem-solving skills The ability to stay organised and adaptable under pressure Also Known As: This role may also be listed as: Duty Manager, Team Leader, Store Supervisor, Assistant Manager, Keyholder, Floor Manager, or Section Leader. If you've worked in any of these positions-or are ready to step up-this could be the ideal opportunity for you. Apply Now Don't miss your chance-apply early as we may close this vacancy sooner than expected. At Heron Foods, we celebrate diversity and inclusion and are proud to be an equal opportunity employer. JBRP1_UKTJ
Join One of the UK's Leading Education Recruitment Agencies At The Prospero Group , we're proud to be recognised as one of the UK's top education recruitment agencies. With 9 offices nationwide and 5 more across the globe, we connect exceptional talent with schools and institutions across a wide range of specialisms. Our success comes from our people. Supported by a collaborative leadership team, structured training, and a vibrant, social culture, we're not just another recruitment business-we're a community. Our Values: Family Trust Quality Professionalism Empowerment Our Vision: To be the recruitment and training agency of choice for clients and candidates We're now looking for driven, ambitious individuals to join our growing Education Recruitment Team as Account Managers . The Role You'll be working alongside one of our top-performing consultants on a warm desk within the education sector. This is a fantastic opportunity to manage existing accounts, build strong client relationships, and ensure repeat business through excellent service and delivery. Your responsibilities will include: Managing client accounts and filling daily and long-term bookings Strengthening client retention through outstanding service Building trusted relationships with schools and education professionals Driving growth by maintaining the team's culture of repeat business What We're Looking For We want people who share our values and vision. To thrive in this role, you'll bring: Recruitment experience (essential) A strong work ethic and entrepreneurial mindset Excellent communication skills and commercial awareness Motivation to achieve and exceed targets Drive, ambition, and resilience Degree and/or sales experience (preferred but not essential for graduate-calibre candidates) What You'll Get in Return Competitive base salary (not commission-only) One of the most rewarding commission structures in the industry A clear career development plan with training from industry leaders Weekly, monthly, and annual incentives A supportive, social team culture The opportunity to build a long-term, successful career while making a real impact At Prospero, you'll have the platform, training, and support to achieve your goals-and the rewards to match. Ready to take the next step in your recruitment career? Apply now and help us grow the Prospero family. IN25RH
Dec 11, 2025
Full time
Join One of the UK's Leading Education Recruitment Agencies At The Prospero Group , we're proud to be recognised as one of the UK's top education recruitment agencies. With 9 offices nationwide and 5 more across the globe, we connect exceptional talent with schools and institutions across a wide range of specialisms. Our success comes from our people. Supported by a collaborative leadership team, structured training, and a vibrant, social culture, we're not just another recruitment business-we're a community. Our Values: Family Trust Quality Professionalism Empowerment Our Vision: To be the recruitment and training agency of choice for clients and candidates We're now looking for driven, ambitious individuals to join our growing Education Recruitment Team as Account Managers . The Role You'll be working alongside one of our top-performing consultants on a warm desk within the education sector. This is a fantastic opportunity to manage existing accounts, build strong client relationships, and ensure repeat business through excellent service and delivery. Your responsibilities will include: Managing client accounts and filling daily and long-term bookings Strengthening client retention through outstanding service Building trusted relationships with schools and education professionals Driving growth by maintaining the team's culture of repeat business What We're Looking For We want people who share our values and vision. To thrive in this role, you'll bring: Recruitment experience (essential) A strong work ethic and entrepreneurial mindset Excellent communication skills and commercial awareness Motivation to achieve and exceed targets Drive, ambition, and resilience Degree and/or sales experience (preferred but not essential for graduate-calibre candidates) What You'll Get in Return Competitive base salary (not commission-only) One of the most rewarding commission structures in the industry A clear career development plan with training from industry leaders Weekly, monthly, and annual incentives A supportive, social team culture The opportunity to build a long-term, successful career while making a real impact At Prospero, you'll have the platform, training, and support to achieve your goals-and the rewards to match. Ready to take the next step in your recruitment career? Apply now and help us grow the Prospero family. IN25RH
MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world s most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services. From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Customer Service Representative role: As a Customer Service Representative, you will support customers as their first point of contact, providing guidance on using the MSite system and offering first-line assistance with any issues or faults, including managing tickets requiring escalation through to technical teams. You will be responsible for collaborating closely with our customers to coordinate and oversee the provision of technical assistance, incident resolution, and problem-solving. Your expertise in managing cases within their service level agreements (SLAs), monitoring customer performance, and optimising service desk operations between different tiers of support will be crucial in maintaining high levels of client satisfaction. What you will do as our Customer Service Representative: Providing telephone and ticketing 1st level customer support and triage of support tickets to the relevant support teams/functions across our business. Assess the impact and urgency of tickets and gather the appropriate information for the type of Incident / Request. Responsible for the resolution of customer issues where possible, ensuring that customers are updated within agreed SLA s and that issues are resolved quickly and efficiently. Support the Team Manager towards continued improvement of team process and customer experience. Escalate incidents/requests that cannot be resolved within agreed timescales, whilst maintaining responsibility for ticket management and customer communication throughout. Proactive and accurate communication to customers on incident and request ticket progress. Act as a central point of contact between the customer and MSite, providing an interface for other functions such as Change Management and Incident Management. Maintain clear and open communication channels with customers and internal teams providing regular updates on service desk performance and any pertinent changes. Our ideal Customer Service Representative will have: A passion for delivering exceptional customer service Excellent communication skills (written and verbal) A positive growth mindset Highly motivated and energetic team player Understanding of IT Service Management methodology Ability to work in a highly pressurised environment Experience Previous experience in a customer service role and customer service tools. Previous experience of supporting IT / software systems Working knowledge of Microsoft Office suite, Excel and Outlook in particular MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any support during the interview process, please let us know. If you feel you have the necessary skills and experience to be successful in this Customer Service Representative ? role, click apply today. We d love to hear from you!
Dec 11, 2025
Full time
MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world s most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services. From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Customer Service Representative role: As a Customer Service Representative, you will support customers as their first point of contact, providing guidance on using the MSite system and offering first-line assistance with any issues or faults, including managing tickets requiring escalation through to technical teams. You will be responsible for collaborating closely with our customers to coordinate and oversee the provision of technical assistance, incident resolution, and problem-solving. Your expertise in managing cases within their service level agreements (SLAs), monitoring customer performance, and optimising service desk operations between different tiers of support will be crucial in maintaining high levels of client satisfaction. What you will do as our Customer Service Representative: Providing telephone and ticketing 1st level customer support and triage of support tickets to the relevant support teams/functions across our business. Assess the impact and urgency of tickets and gather the appropriate information for the type of Incident / Request. Responsible for the resolution of customer issues where possible, ensuring that customers are updated within agreed SLA s and that issues are resolved quickly and efficiently. Support the Team Manager towards continued improvement of team process and customer experience. Escalate incidents/requests that cannot be resolved within agreed timescales, whilst maintaining responsibility for ticket management and customer communication throughout. Proactive and accurate communication to customers on incident and request ticket progress. Act as a central point of contact between the customer and MSite, providing an interface for other functions such as Change Management and Incident Management. Maintain clear and open communication channels with customers and internal teams providing regular updates on service desk performance and any pertinent changes. Our ideal Customer Service Representative will have: A passion for delivering exceptional customer service Excellent communication skills (written and verbal) A positive growth mindset Highly motivated and energetic team player Understanding of IT Service Management methodology Ability to work in a highly pressurised environment Experience Previous experience in a customer service role and customer service tools. Previous experience of supporting IT / software systems Working knowledge of Microsoft Office suite, Excel and Outlook in particular MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any support during the interview process, please let us know. If you feel you have the necessary skills and experience to be successful in this Customer Service Representative ? role, click apply today. We d love to hear from you!
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Leeds . As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Dec 11, 2025
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Leeds . As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Dec 11, 2025
Full time
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Ready to find the right role for you? Salary : Up to 60,000 with a total package up to 76,500 (Pension, Bonus, Car/Car Allowance) Hours: 40 hours per week, Monday to Friday Location: London, hybrid working with some travel to customer sites When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. This Senior Mechanical Designer would be perfect for someone looking to take the next career step into a more senior role. As the Senior Mechanical Designer, you will have the opportunity to nurture and develop a talented design team while driving exceptional results. You'll be responsible for the technical drawings and designs for the District Heating division. Through daily and weekly touchpoints, the Senior Mechanical Designer will maintain close collaboration with the team, staying connected to project progress and fostering open communication. Your strategic planning skills will be essential in ensuring all design deadlines are successfully met, while your leadership approach will focus on maximizing each team member's potential and creating an environment where creativity and productivity thrive What we can offer you: 25 days of annual leave plus bank holidays Refer an Engineer to us once you've joined and earn 1000 Access to our people's pension scheme Free physiotherapy service Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Advise the junior members of the team and provide technical advice on the designs as well as specialist IT programmes used to create them (Autodesk products). Take drawings from clients or consultants and review for acceptance or comment. Regularly contact operations managers and project managers to update on the status of design. Report to Head of District Heating Operations to update on any urgent matters relating to designs and construction. Regularly meet with clients to discuss what their needs are. Keep them up to date with progress on designs. Take feedback on board and adjust any designs to suit changing requirements due to site constraints or time restrictions etc. Designs are to be completed to incorporate minimum waste. Designs to include local suppliers for materials where possible. What we're looking for: Previous experience in District heating Design, AutoCAD. Similar Roles in District Heating design management. Extensive knowledge of AutoCAD and preferably Civils 3D. Knowledge of CP1 and other relevant regulations. Track record of delivering designs on programmes from RIBA 2 to RIBA 6. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Dec 11, 2025
Full time
Ready to find the right role for you? Salary : Up to 60,000 with a total package up to 76,500 (Pension, Bonus, Car/Car Allowance) Hours: 40 hours per week, Monday to Friday Location: London, hybrid working with some travel to customer sites When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. This Senior Mechanical Designer would be perfect for someone looking to take the next career step into a more senior role. As the Senior Mechanical Designer, you will have the opportunity to nurture and develop a talented design team while driving exceptional results. You'll be responsible for the technical drawings and designs for the District Heating division. Through daily and weekly touchpoints, the Senior Mechanical Designer will maintain close collaboration with the team, staying connected to project progress and fostering open communication. Your strategic planning skills will be essential in ensuring all design deadlines are successfully met, while your leadership approach will focus on maximizing each team member's potential and creating an environment where creativity and productivity thrive What we can offer you: 25 days of annual leave plus bank holidays Refer an Engineer to us once you've joined and earn 1000 Access to our people's pension scheme Free physiotherapy service Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Advise the junior members of the team and provide technical advice on the designs as well as specialist IT programmes used to create them (Autodesk products). Take drawings from clients or consultants and review for acceptance or comment. Regularly contact operations managers and project managers to update on the status of design. Report to Head of District Heating Operations to update on any urgent matters relating to designs and construction. Regularly meet with clients to discuss what their needs are. Keep them up to date with progress on designs. Take feedback on board and adjust any designs to suit changing requirements due to site constraints or time restrictions etc. Designs are to be completed to incorporate minimum waste. Designs to include local suppliers for materials where possible. What we're looking for: Previous experience in District heating Design, AutoCAD. Similar Roles in District Heating design management. Extensive knowledge of AutoCAD and preferably Civils 3D. Knowledge of CP1 and other relevant regulations. Track record of delivering designs on programmes from RIBA 2 to RIBA 6. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Operations Manager Liverpool Up to £40K & Great Benefits Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation. At IT Answers , we ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group. This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision. What We Offer: Competitive salary (£35k - £40k) + performance bonus Pension and benefits Clear pathway into group-level or board-level leadership The opportunity to lead and shape the operations of a rapidly expanding international IT group Key Responsibilities of the Operations Manager: Operational Excellence Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals. Commercial & Sales Performance Drive sales accountability, activity, and target achievement. Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making. Service Delivery Leadership Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients and internal teams. Financial & Strategic Direction Support budgeting, cost control, margin improvement, and forecasting. Execute strategic plans set by Directors, ensuring real-world delivery. Lead cross-company initiatives and operational improvements. People & Culture Lead and develop department heads and senior staff. Build a unified, accountable, high-performance culture. Manage performance, support growth, and drive team cohesion. Skills & Experience: Required: 5 10+ years senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment. Strong commercial insight and experience managing multi-department performance. Proven ability to enhance operations, processes, and team alignment. Exceptional communication, leadership, and problem-solving skills. Calm, confident presence during escalations and critical events. Preferred: Natural ownership mindset with strong financial understanding. Process-driven, structured, and strategically minded. Empathetic, fair, but firm when needed a respected leader across teams. Why IT Answers? We re a global MSP with two decades of trusted delivery but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses. If you re a driven, commercially sharp leader ready to make a real impact, we d love to hear from you. Apply now and help shape the next stage of the IT Answers Group journey.
Dec 11, 2025
Full time
Operations Manager Liverpool Up to £40K & Great Benefits Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation. At IT Answers , we ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group. This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision. What We Offer: Competitive salary (£35k - £40k) + performance bonus Pension and benefits Clear pathway into group-level or board-level leadership The opportunity to lead and shape the operations of a rapidly expanding international IT group Key Responsibilities of the Operations Manager: Operational Excellence Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals. Commercial & Sales Performance Drive sales accountability, activity, and target achievement. Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making. Service Delivery Leadership Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients and internal teams. Financial & Strategic Direction Support budgeting, cost control, margin improvement, and forecasting. Execute strategic plans set by Directors, ensuring real-world delivery. Lead cross-company initiatives and operational improvements. People & Culture Lead and develop department heads and senior staff. Build a unified, accountable, high-performance culture. Manage performance, support growth, and drive team cohesion. Skills & Experience: Required: 5 10+ years senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment. Strong commercial insight and experience managing multi-department performance. Proven ability to enhance operations, processes, and team alignment. Exceptional communication, leadership, and problem-solving skills. Calm, confident presence during escalations and critical events. Preferred: Natural ownership mindset with strong financial understanding. Process-driven, structured, and strategically minded. Empathetic, fair, but firm when needed a respected leader across teams. Why IT Answers? We re a global MSP with two decades of trusted delivery but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses. If you re a driven, commercially sharp leader ready to make a real impact, we d love to hear from you. Apply now and help shape the next stage of the IT Answers Group journey.
Job Opportunity: Contract Deskside Support Engineer (Windows 11 Rollout) Are you a proactive, highly skilled 2nd Line Deskside Support Engineer with a passion for project delivery? We are seeking a dedicated professional to join a fast-paced corporate environment and play a crucial role in a major Windows 11 deployment project for 1000 users. Detail Information Location Newark, Nottinghamshire Type of Hire Contract Contract Duration 3 months (initially) Onsite Requirement 5 Days Onsite Team/Function 2nd Line IT Newark Deskside Support Users Supported 1000 users Primary Project Focus Windows 11 Rollout (build and deployment) What You'll Be Doing: The Mission You will be an integral part of the IT Deskside Support team, driving the success of our corporate Windows 11 rollout while maintaining an industry-leading IT service function. Windows 11 Deployment Expert: Image, configure, and deploy the Windows 11 operating system to user specifications across a large estate of HP and Microsoft workstations. Project Leadership: Organise and manage a wide business deployment, running multiple workstreams concurrently to ensure a seamless transition for all colleagues. High-Quality Support: Provide expert 1st/2nd Line IT Support, troubleshooting complex hardware and software incidents efficiently. Build & Logistics: Oversee the build of new laptops, manage failure logging, and coordinate resolutions with the Build Team. Process Ownership: Strictly follow procurement and asset management procedures, contributing to the integrity of our IT estate. Continuous Improvement: Identify and participate in initiatives to constantly improve the quality and effectiveness of our IT operational service. What We're Looking For: Your Profile The ideal candidate will have strong mandatory skills in EUC Desktop Engineering and be comfortable working in a large corporate structure. Technical & Project Skills (Ideally): Confidence working with deployment technologies such as SCCM (System Center Configuration Manager) . Strong technical foundation across Windows 7/8/10 , Office 365, Exchange, and Active Directory . Proven experience in providing IT support within a similar large-scale project environment. Professional & Soft Skills (Essential): Organizational Mastery: Possess strong organizational skills and the ability to work under pressure, managing multiple workstreams simultaneously. Problem-Solver: Strong analytical and problem-solving skills to tackle challenging technical issues. Customer Focus: Excellent customer-facing skills and ability to build strong, effective working relationships at all levels of the business. Drive & Motivation: A strong "can-do" attitude, a passion for IT, and motivation to see the most challenging tasks through to completion. If you are ready to put your Windows deployment and Deskside Support expertise to the test in a demanding yet rewarding project environment, apply now! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Dec 11, 2025
Contractor
Job Opportunity: Contract Deskside Support Engineer (Windows 11 Rollout) Are you a proactive, highly skilled 2nd Line Deskside Support Engineer with a passion for project delivery? We are seeking a dedicated professional to join a fast-paced corporate environment and play a crucial role in a major Windows 11 deployment project for 1000 users. Detail Information Location Newark, Nottinghamshire Type of Hire Contract Contract Duration 3 months (initially) Onsite Requirement 5 Days Onsite Team/Function 2nd Line IT Newark Deskside Support Users Supported 1000 users Primary Project Focus Windows 11 Rollout (build and deployment) What You'll Be Doing: The Mission You will be an integral part of the IT Deskside Support team, driving the success of our corporate Windows 11 rollout while maintaining an industry-leading IT service function. Windows 11 Deployment Expert: Image, configure, and deploy the Windows 11 operating system to user specifications across a large estate of HP and Microsoft workstations. Project Leadership: Organise and manage a wide business deployment, running multiple workstreams concurrently to ensure a seamless transition for all colleagues. High-Quality Support: Provide expert 1st/2nd Line IT Support, troubleshooting complex hardware and software incidents efficiently. Build & Logistics: Oversee the build of new laptops, manage failure logging, and coordinate resolutions with the Build Team. Process Ownership: Strictly follow procurement and asset management procedures, contributing to the integrity of our IT estate. Continuous Improvement: Identify and participate in initiatives to constantly improve the quality and effectiveness of our IT operational service. What We're Looking For: Your Profile The ideal candidate will have strong mandatory skills in EUC Desktop Engineering and be comfortable working in a large corporate structure. Technical & Project Skills (Ideally): Confidence working with deployment technologies such as SCCM (System Center Configuration Manager) . Strong technical foundation across Windows 7/8/10 , Office 365, Exchange, and Active Directory . Proven experience in providing IT support within a similar large-scale project environment. Professional & Soft Skills (Essential): Organizational Mastery: Possess strong organizational skills and the ability to work under pressure, managing multiple workstreams simultaneously. Problem-Solver: Strong analytical and problem-solving skills to tackle challenging technical issues. Customer Focus: Excellent customer-facing skills and ability to build strong, effective working relationships at all levels of the business. Drive & Motivation: A strong "can-do" attitude, a passion for IT, and motivation to see the most challenging tasks through to completion. If you are ready to put your Windows deployment and Deskside Support expertise to the test in a demanding yet rewarding project environment, apply now! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Position: Customer Service Team Leader (Backshift) Salary: £28,641.60 per annum Location: Glasgow / Working from Home Hours: 37.5 hours per week Shifts: Monday - Friday Shift Patterns: Between the hours of 12pm-10pm, primarily 2.00pm - 10.00pm Benefits: 33 days holiday, Company pension scheme up to 5% match, BUPA (single cover) Health Insurance, retail discounts We are advertising this Customer Service Team Leader role on behalf of our client, a national leader in the facilities management space. JOB PURPOSE The Helpdesk Team Leader role is to effectively lead a team of operators, ensuring the provision of and smooth-running facilities management service to partner stores in line with agreed KPI's and SLA's. RESPONSIBILITIES Manage team daily performance ensuring action taken as required and any follow up required is carried out in a timely manner Monitor new screen and wallboard to ensure delivery of KPI's, also ensuring delivery of KPI's are prioritised above Admin duties Conduct monthly, documented, 1-2-1's and team meetings Mentor and lead senior operators to ensure then can step up and support you in all aspects of the team leader role Conduct return to work and disciplinary meetings (disciplinary meetings can only be conducted following successful completion of the company Disciplinary and Grievance 1 training course) Assist Supervisors daily and familiarise yourself with their duties Develop and motivate team members promoting City values Reward and recognise good performance Attend field cell Meetings when possible Assist field managers with email requests and data reports Support team members to ensure individual and team KPIs are achieved To represent the Company in a professional and competent manner at all times and develop strong working relationships with key stakeholders within the organisation and partners To visibly demonstrate enthusiasm and positive behaviour QUALIFICATIONS Work towards the company qualification - Disciplinary and Grievance 1 Previous experience of effectively leading a team is essential Strong PC literacy, with experience using FM & telephony systems Strong communication skills, both written and verbal Strong results focus Effective problem-solving and decision-making Able to motivate self and others Flexible approach to working hours To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA Search and Selection
Dec 11, 2025
Full time
Position: Customer Service Team Leader (Backshift) Salary: £28,641.60 per annum Location: Glasgow / Working from Home Hours: 37.5 hours per week Shifts: Monday - Friday Shift Patterns: Between the hours of 12pm-10pm, primarily 2.00pm - 10.00pm Benefits: 33 days holiday, Company pension scheme up to 5% match, BUPA (single cover) Health Insurance, retail discounts We are advertising this Customer Service Team Leader role on behalf of our client, a national leader in the facilities management space. JOB PURPOSE The Helpdesk Team Leader role is to effectively lead a team of operators, ensuring the provision of and smooth-running facilities management service to partner stores in line with agreed KPI's and SLA's. RESPONSIBILITIES Manage team daily performance ensuring action taken as required and any follow up required is carried out in a timely manner Monitor new screen and wallboard to ensure delivery of KPI's, also ensuring delivery of KPI's are prioritised above Admin duties Conduct monthly, documented, 1-2-1's and team meetings Mentor and lead senior operators to ensure then can step up and support you in all aspects of the team leader role Conduct return to work and disciplinary meetings (disciplinary meetings can only be conducted following successful completion of the company Disciplinary and Grievance 1 training course) Assist Supervisors daily and familiarise yourself with their duties Develop and motivate team members promoting City values Reward and recognise good performance Attend field cell Meetings when possible Assist field managers with email requests and data reports Support team members to ensure individual and team KPIs are achieved To represent the Company in a professional and competent manner at all times and develop strong working relationships with key stakeholders within the organisation and partners To visibly demonstrate enthusiasm and positive behaviour QUALIFICATIONS Work towards the company qualification - Disciplinary and Grievance 1 Previous experience of effectively leading a team is essential Strong PC literacy, with experience using FM & telephony systems Strong communication skills, both written and verbal Strong results focus Effective problem-solving and decision-making Able to motivate self and others Flexible approach to working hours To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA Search and Selection
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Dec 11, 2025
Full time
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Senior Field Manager £78k + 25% Bonus London (travel) Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. The role will suit someone with multi-site retail, hospitality, or similar fast-paced environments experience. The Role: Lead and inspire a dynamic team of 8 IT professionals Hands-on technical leadership across 60+ locations Drive service excellence in a fast-paced environment Balance strategic planning with day-to-day operations Requirements: Multi-site IT leadership experience (in retail/hospitality or similar) Networking & Infrastructure: Cisco Meraki and Ruckus networking solutions, Enterprise-level WiFi deployment and management, LAN/WAN architecture and troubleshooting etc Teams/Zoom/Webex platform management Modern Workplace: Windows OS environment Desktop/laptop fleet management Mobile device management Remote support tools Proven team management and development skills Experience in fast-paced, customer-focused environments A great benefits package is included in this role, such as a 25% bonus, generous holiday and pension etc. Sound like you? Please get your CV over to us ASAP.
Dec 11, 2025
Full time
Senior Field Manager £78k + 25% Bonus London (travel) Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. The role will suit someone with multi-site retail, hospitality, or similar fast-paced environments experience. The Role: Lead and inspire a dynamic team of 8 IT professionals Hands-on technical leadership across 60+ locations Drive service excellence in a fast-paced environment Balance strategic planning with day-to-day operations Requirements: Multi-site IT leadership experience (in retail/hospitality or similar) Networking & Infrastructure: Cisco Meraki and Ruckus networking solutions, Enterprise-level WiFi deployment and management, LAN/WAN architecture and troubleshooting etc Teams/Zoom/Webex platform management Modern Workplace: Windows OS environment Desktop/laptop fleet management Mobile device management Remote support tools Proven team management and development skills Experience in fast-paced, customer-focused environments A great benefits package is included in this role, such as a 25% bonus, generous holiday and pension etc. Sound like you? Please get your CV over to us ASAP.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Receptionist/Facilities Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Basingstoke . Role Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organisation's success. The role will also involve Facilities Coordination, overseeing the commercial building's facilities and ensuring the building is being run to an excellent standard. Manning the reception desk and carrying out reception duties. Meet and greet internal and external customers to site. Issuing visitors passes and lanyards To issue and manage keys via the procedure on site. Ensure that keys are controlled correctly and carry out checks on site keys for the Facilities manager Assist the site team with ad hoc requests and reactive works. Assist the site technician with any works requested as and when necessary Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. Provide high level of customer service of reception ensuring guests and staff are welcomed onto site with a warm welcome. Manage reception inbox, ensuring an eloquent and timely response. Carry out daily walk rounds ensuring the site is tidy and well maintain, be pro-active in reporting any issues or topping up supply levels. Sort and manage incoming and outgoing post. Arrange the relevant deliveries in a timely manner. Managing the meeting room bookings and ensuring the rooms are set up and arranged ahead of time. Support in making bookings where needed. Booking in visitors and guests onto site using the visiting system. Ensure visitors passes are accounted for and control the removal and addition or staff passes etc on the access control system Booking in visitors on the parking system. Help with events that take place and ensure subcontractors are working in accordance with their RAMs. Issuing out ATW and conducting DRA and BRR, ensure logbooks are up to date and that the other receptionist is carrying these works to CBRE policies. Ensuring all reactive jobs are logged on Si7 and closed out in a timely manner. Creating and issuing new passes for staff on site. Assist with completing reports which are submitted to the client. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Dec 11, 2025
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Receptionist/Facilities Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Basingstoke . Role Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organisation's success. The role will also involve Facilities Coordination, overseeing the commercial building's facilities and ensuring the building is being run to an excellent standard. Manning the reception desk and carrying out reception duties. Meet and greet internal and external customers to site. Issuing visitors passes and lanyards To issue and manage keys via the procedure on site. Ensure that keys are controlled correctly and carry out checks on site keys for the Facilities manager Assist the site team with ad hoc requests and reactive works. Assist the site technician with any works requested as and when necessary Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. Provide high level of customer service of reception ensuring guests and staff are welcomed onto site with a warm welcome. Manage reception inbox, ensuring an eloquent and timely response. Carry out daily walk rounds ensuring the site is tidy and well maintain, be pro-active in reporting any issues or topping up supply levels. Sort and manage incoming and outgoing post. Arrange the relevant deliveries in a timely manner. Managing the meeting room bookings and ensuring the rooms are set up and arranged ahead of time. Support in making bookings where needed. Booking in visitors and guests onto site using the visiting system. Ensure visitors passes are accounted for and control the removal and addition or staff passes etc on the access control system Booking in visitors on the parking system. Help with events that take place and ensure subcontractors are working in accordance with their RAMs. Issuing out ATW and conducting DRA and BRR, ensure logbooks are up to date and that the other receptionist is carrying these works to CBRE policies. Ensuring all reactive jobs are logged on Si7 and closed out in a timely manner. Creating and issuing new passes for staff on site. Assist with completing reports which are submitted to the client. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
