St Pauls Advice Centre is a trusted, community-based charity providing free, specialist legal advice to people facing poverty, insecurity and injustice. We work across welfare benefits, debt, and immigration, supporting people to understand and exercise their rights. We are looking for a thoughtful and committed Community Engagement Officer to join us on a maternity cover basis. This role is central to ensuring that the voices, experiences and insights of the communities we serve inform how our services are designed, delivered and improved. About the role Working closely with the Executive Director and wider team, you will coordinate our community engagement activity and help strengthen relationships with local communities and partners. You will play a key role in maintaining and developing our engagement work, ensuring continuity while contributing to how we listen, learn and respond as an organisation. Your work will include: Building and maintaining relationships with community groups, residents and partner organisations Coordinating engagement activities such as community events, conversations and feedback processes Supporting and facilitating advisory or user groups to shape services Gathering and organising insight from engagement activity to inform service delivery and development Working with staff and volunteers to ensure community voice is reflected across the organisation Contributing to accessible, community-facing materials and communications Supporting collaboration and partnership working across the local area About you We are looking for someone who: Has experience of community engagement, outreach or participation work (paid or voluntary) Builds trust easily and works well with people from a wide range of backgrounds Communicates clearly and sensitively, both verbally and in writing Is organised, reliable and able to manage their own workload Is interested in how community insight can shape services and improve outcomes Shares our commitment to equity, dignity and social justice Experience in the advice or charity sector is helpful but not essential. Why join us This is an opportunity to contribute to an organisation working at the intersection of advice, health and justice. You will help ensure that services are shaped by the people who use them, and that community voice is central to how we work. We offer: Salary: £27,254 FTE (Actual £10,901.60) 7 hours per week (flexible working) Fixed-term 9-month maternity cover contract 30 days annual leave plus bank holidays (pro rata) Additional 3 days leave between Christmas and New Year (pro rata) 5% employer pension contribution A supportive and reflective team culture Apply We welcome applications from people with lived experience of the issues our clients face, and from communities underrepresented in the advice sector. To apply, please complete the personal application form, the competency application form and the equal opportunities monitoring form and email them to us. Closing date: Monday 27th April, 10:00 am Interview date: Tuesday 5th May Please note: we do not accept CVs. No agencies.
Apr 02, 2026
Full time
St Pauls Advice Centre is a trusted, community-based charity providing free, specialist legal advice to people facing poverty, insecurity and injustice. We work across welfare benefits, debt, and immigration, supporting people to understand and exercise their rights. We are looking for a thoughtful and committed Community Engagement Officer to join us on a maternity cover basis. This role is central to ensuring that the voices, experiences and insights of the communities we serve inform how our services are designed, delivered and improved. About the role Working closely with the Executive Director and wider team, you will coordinate our community engagement activity and help strengthen relationships with local communities and partners. You will play a key role in maintaining and developing our engagement work, ensuring continuity while contributing to how we listen, learn and respond as an organisation. Your work will include: Building and maintaining relationships with community groups, residents and partner organisations Coordinating engagement activities such as community events, conversations and feedback processes Supporting and facilitating advisory or user groups to shape services Gathering and organising insight from engagement activity to inform service delivery and development Working with staff and volunteers to ensure community voice is reflected across the organisation Contributing to accessible, community-facing materials and communications Supporting collaboration and partnership working across the local area About you We are looking for someone who: Has experience of community engagement, outreach or participation work (paid or voluntary) Builds trust easily and works well with people from a wide range of backgrounds Communicates clearly and sensitively, both verbally and in writing Is organised, reliable and able to manage their own workload Is interested in how community insight can shape services and improve outcomes Shares our commitment to equity, dignity and social justice Experience in the advice or charity sector is helpful but not essential. Why join us This is an opportunity to contribute to an organisation working at the intersection of advice, health and justice. You will help ensure that services are shaped by the people who use them, and that community voice is central to how we work. We offer: Salary: £27,254 FTE (Actual £10,901.60) 7 hours per week (flexible working) Fixed-term 9-month maternity cover contract 30 days annual leave plus bank holidays (pro rata) Additional 3 days leave between Christmas and New Year (pro rata) 5% employer pension contribution A supportive and reflective team culture Apply We welcome applications from people with lived experience of the issues our clients face, and from communities underrepresented in the advice sector. To apply, please complete the personal application form, the competency application form and the equal opportunities monitoring form and email them to us. Closing date: Monday 27th April, 10:00 am Interview date: Tuesday 5th May Please note: we do not accept CVs. No agencies.
Policy Advisor (Legal, Employment and Taxation) Location: London / Hybrid Contract: Permanent, 5 days per week. Salary: £33,000-£37,000 depending on experience (plus generous pension and benefits package) Closing date: 19 April 2026 About us The UK Chamber of Shipping is the trade association and voice for the UK shipping industry, with over 200 members from across the maritime sector. We work with Government, Parliament, regulator, international organisations and stakeholders to champion and protect the UK shipping industry on behalf of our members and ensure it remains a global leader. Established in 1878, the UK Chamber of Shipping is at the forefront of maritime policy development within a globally dynamic industry, working to create a safer, more efficient and greener landscape. The UK Chamber of Shipping's mission is to deliver for our members trusted specialist expertise, advocacy, lobbying and influence on maritime issues across national and international government and non-governmental bodies. Job purpose To help develop, present and advise upon UK Chamber policy in relation to maritime employment, legal and taxation issues. Reporting to Policy Director (Employment and Legal) Job description Contributing to the UK Chamber's policy work by monitoring developments, informing members, co-ordinating their views and helping to formulate UK Chamber policies Preparing agenda and notes and taking minutes at committee meetings Carrying out research Assisting members with individual and collective queries The role will principally cover the following subject areas: employment legislation and policy, terms and conditions of employment, immigration procedures and taxation and National Insurance affecting seafarers, taxation regimes applicable to shipping and maritime law, marine insurance and documentary matters. Personal qualities Excellent written and oral communication skills, in order both to explain regulatory developments to members and to represent their interests convincingly to Government and elsewhere Ability to assimilate information quickly Keen analytical skills in order to identify issues that impact upon members' businesses Ability to switch between tasks Self-reliance and ability to work both alone and in a team Attention to detail and a good memory in order to ensure consistency of policy on long-running subjects Efficient, professional and approachable manner, to inspire confidence and credibility among members, Government and other bodies Good organisational skills, ability to present documents in a timely manner and work to deadlines Location The post will be based in London. Remote working will be available, although some days' working in the office will be required. Additionally the role will involve some traveling. It is a requirement that the successful applicant is legally entitled to work in the United Kingdom and proof of this will be required. Education Undergraduate degree or equivalent in Law or a related subject and/or seagoing officer's Certificate of Competency Benefits 26 days annual leave (opportunity to purchase more after successful completion of probation). Employer pension contributions. Hybrid working. Private healthcare. HOW TO APPLY: Further information can be found in the Candidate Briefing Pack and via the UK Chamber of Shipping website: To apply, please submit an up-to-date CV and covering letter by email via the button below. The closing date for applications will be 19 April 2026. Interviews will be held in the week commencing 20 April 2026.
Apr 02, 2026
Full time
Policy Advisor (Legal, Employment and Taxation) Location: London / Hybrid Contract: Permanent, 5 days per week. Salary: £33,000-£37,000 depending on experience (plus generous pension and benefits package) Closing date: 19 April 2026 About us The UK Chamber of Shipping is the trade association and voice for the UK shipping industry, with over 200 members from across the maritime sector. We work with Government, Parliament, regulator, international organisations and stakeholders to champion and protect the UK shipping industry on behalf of our members and ensure it remains a global leader. Established in 1878, the UK Chamber of Shipping is at the forefront of maritime policy development within a globally dynamic industry, working to create a safer, more efficient and greener landscape. The UK Chamber of Shipping's mission is to deliver for our members trusted specialist expertise, advocacy, lobbying and influence on maritime issues across national and international government and non-governmental bodies. Job purpose To help develop, present and advise upon UK Chamber policy in relation to maritime employment, legal and taxation issues. Reporting to Policy Director (Employment and Legal) Job description Contributing to the UK Chamber's policy work by monitoring developments, informing members, co-ordinating their views and helping to formulate UK Chamber policies Preparing agenda and notes and taking minutes at committee meetings Carrying out research Assisting members with individual and collective queries The role will principally cover the following subject areas: employment legislation and policy, terms and conditions of employment, immigration procedures and taxation and National Insurance affecting seafarers, taxation regimes applicable to shipping and maritime law, marine insurance and documentary matters. Personal qualities Excellent written and oral communication skills, in order both to explain regulatory developments to members and to represent their interests convincingly to Government and elsewhere Ability to assimilate information quickly Keen analytical skills in order to identify issues that impact upon members' businesses Ability to switch between tasks Self-reliance and ability to work both alone and in a team Attention to detail and a good memory in order to ensure consistency of policy on long-running subjects Efficient, professional and approachable manner, to inspire confidence and credibility among members, Government and other bodies Good organisational skills, ability to present documents in a timely manner and work to deadlines Location The post will be based in London. Remote working will be available, although some days' working in the office will be required. Additionally the role will involve some traveling. It is a requirement that the successful applicant is legally entitled to work in the United Kingdom and proof of this will be required. Education Undergraduate degree or equivalent in Law or a related subject and/or seagoing officer's Certificate of Competency Benefits 26 days annual leave (opportunity to purchase more after successful completion of probation). Employer pension contributions. Hybrid working. Private healthcare. HOW TO APPLY: Further information can be found in the Candidate Briefing Pack and via the UK Chamber of Shipping website: To apply, please submit an up-to-date CV and covering letter by email via the button below. The closing date for applications will be 19 April 2026. Interviews will be held in the week commencing 20 April 2026.
Job Title: - Registration And Ceremonies Officer Job type: - 3-month Salary : PAYE - 25 /hour Job Purpose To deliver statutory and non-statutory registration services including the registration of births, deaths, marriages, civil partnerships, and citizenship ceremonies. The role ensures full compliance with legal requirements while maintaining exceptional customer service standards and accurate administrative processes. Roles & Responsibilities Register births, deaths, still-births, marriages, civil partnerships, and conversions in line with statutory regulations and performance standards. Conduct and officiate statutory and non-statutory ceremonies including marriages, civil partnerships, and citizenship ceremonies. Attest notices of marriage and civil partnership, including special cases such as housebound or detained individuals. Provide accurate advice to customers on registration matters including corrections, re-registrations, immigration status, and legal requirements. Ensure all legal documentation is accurately completed, issued, and securely maintained in compliance with data protection regulations. Handle sensitive cases such as death registrations, including reviewing medical certificates and referring cases to the Coroner where required. Deliver nationality and settlement checking services, ensuring compliance with Home Office requirements and guidelines. Manage all administrative duties including booking appointments, responding to enquiries, maintaining records, and processing payments with accurate audit trails. Work collaboratively with internal departments and external stakeholders such as the Home Office, General Register Office, hospitals, and law enforcement agencies. Provide excellent customer service at all times, demonstrating empathy, professionalism, and cultural sensitivity, particularly during emotionally sensitive situations. Essential Skills & Requirements Educated to GCSE level or equivalent . Strong knowledge or ability to learn relevant registration, citizenship, and data protection legislation . Excellent customer service skills with the ability to handle sensitive situations with empathy and professionalism. Ability to work under pressure , meet deadlines, and maintain accuracy in a regulated environment. Strong communication skills , both written and verbal, including public speaking. High level of attention to detail and accuracy in handling legal documentation. Ability to work collaboratively within a team and across departments. Proficient in using IT systems and Microsoft Office applications . Experience handling confidential information with integrity and discretion. Flexible and adaptable approach, including willingness to work evenings, weekends, and on a rota basis. Desirable Experience working within a registration or public sector environment . Knowledge of immigration and nationality services . Relevant qualification in registration services (e.g., NVQ or equivalent). Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 02, 2026
Contractor
Job Title: - Registration And Ceremonies Officer Job type: - 3-month Salary : PAYE - 25 /hour Job Purpose To deliver statutory and non-statutory registration services including the registration of births, deaths, marriages, civil partnerships, and citizenship ceremonies. The role ensures full compliance with legal requirements while maintaining exceptional customer service standards and accurate administrative processes. Roles & Responsibilities Register births, deaths, still-births, marriages, civil partnerships, and conversions in line with statutory regulations and performance standards. Conduct and officiate statutory and non-statutory ceremonies including marriages, civil partnerships, and citizenship ceremonies. Attest notices of marriage and civil partnership, including special cases such as housebound or detained individuals. Provide accurate advice to customers on registration matters including corrections, re-registrations, immigration status, and legal requirements. Ensure all legal documentation is accurately completed, issued, and securely maintained in compliance with data protection regulations. Handle sensitive cases such as death registrations, including reviewing medical certificates and referring cases to the Coroner where required. Deliver nationality and settlement checking services, ensuring compliance with Home Office requirements and guidelines. Manage all administrative duties including booking appointments, responding to enquiries, maintaining records, and processing payments with accurate audit trails. Work collaboratively with internal departments and external stakeholders such as the Home Office, General Register Office, hospitals, and law enforcement agencies. Provide excellent customer service at all times, demonstrating empathy, professionalism, and cultural sensitivity, particularly during emotionally sensitive situations. Essential Skills & Requirements Educated to GCSE level or equivalent . Strong knowledge or ability to learn relevant registration, citizenship, and data protection legislation . Excellent customer service skills with the ability to handle sensitive situations with empathy and professionalism. Ability to work under pressure , meet deadlines, and maintain accuracy in a regulated environment. Strong communication skills , both written and verbal, including public speaking. High level of attention to detail and accuracy in handling legal documentation. Ability to work collaboratively within a team and across departments. Proficient in using IT systems and Microsoft Office applications . Experience handling confidential information with integrity and discretion. Flexible and adaptable approach, including willingness to work evenings, weekends, and on a rota basis. Desirable Experience working within a registration or public sector environment . Knowledge of immigration and nationality services . Relevant qualification in registration services (e.g., NVQ or equivalent). Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
VENUE MANAGER: OVERVIEW OF ROLE Clwb Y Bont wishes to appoint a Venue Manager to fulfil and develop our Front of House operations. The successful candidate will have the proven ability to ensure the effective and profitable delivery of an appropriate Bar & Venue service that supports and compliments the Clwb's objectives and in line with customer development objectives. This is a fantastic opportunity for someone looking to make their mark in one of South Wales' well-known grassroots music venue that fully supports Welshness in all its forms located within Pontypridd. Venue Manager: Contractual Details Salary: £26,936 - £28,860 per annum depending on experience, effective from 1 Aril 2026 Term: 12 months fixed term Hours: 37 hours per week including evening and weekends. Holidays: 20 days per year, plus the 8 recognised bank/public holidays Probationary Period: 3 Months Period of Notice: 2 months (the notice period during the probationary period is 2 weeks). Pension: We do not currently operate a pension scheme but will facilitate access by you to a pension scheme to the extent to which we are required to do so by law. Right to work: The successful applicant will be required to provide documentation under the Immigration, Asylum and Nationality Act 2006. References: Offers of employment are subject to the receipt of satisfactory references. Start date: The post is available immediately. Main purpose of role To ensure the effective and profitable delivery of the bar & venue service that supports and compliments the Clwb's objectives in line with customer development objectives. To lead on safety, hygiene and beverage choice and quality. To build a highly motivated and skilled Bar team. To support the Clwb's Committee in the customer facing operations and day to day facilities management. As a personal licence holder, to undertake all associated duties ensuring that Clwb is fully compliant with all legal requirements. Reports to : the Chair, Treasurer and Committee of Clwb y Bont for all Day-to-Day responsibilities, ultimately responsible to the Committee. Responsible for: Bar staff and Volunteers who undertake occasional bar duties. Key relationships: Committee Members, regular volunteers and freelance members of staff LEAD RESPONSIBILITIES: Working with the Reporting Officers above to develop the Clwb's Bar & Venue offer, ensuring a high level of customer positive experience and the profitable and legally compliant operation of facilities, complying with environmental health and trading standards requirements across the venue at all times. Develop and maintain a level and style of Bar & Venue service that is integral to and supportive of the Clwb's bilingual core operations, values, programme and services. With a hands-on approach you will ensure the successful operation of the Bar & Venue and that the service meets the requirements of each of the different types of activities undertaken at Clwb. Working with the Reporting Officers above and freelance members of staff to drive income generation through increased use of our facilities for hires and events planning. To be fully accountable for all bar stock; ordering, receiving and reporting and venue equipment - monitor onsite resources including all hire equipment and furniture and establish and maintain equipment listings and discuss any needs with the Treasurer. Recruit, manage, train and rota bar staff. Working closely with the Reporting Officers above on all licence, Health and Safety and fire evacuation procedures. With freelance members of staff, develop attractive and consistent communications to drive use of, and sales at Clwb. To embrace and promote the ethos of sustainable development and work closely with other key staff to identify and implement measures to lessen the environmental impact of our activities. Note: You are employed as a Venue Manager. However you may be asked to perform other duties to the same total hours of work. PERSON SPECIFICATION: VENUE MANAGER ESSENTIAL 2 or more years in a management / supervisory role within the hospitality industry. Demonstrable experience of working with cash handling, stock management and reconciliation systems and within agreed budgets for community events and private hires. Demonstrable evidence of the effective leadership, management and motivation of a small team. Experience of implementing effective health and safety procedures. Experience of managing community events and private hires. Knowledge and understanding of audience/customer needs and expectations. Excellent listening, influencing and verbal communication skills. Strong people skills: the ability to lead and motivate, to assume responsibility, to delegate appropriately and supervise effectively. Strong personal management skills: the ability to plan and prioritise work, deal effectively with pressure, manage competing demands and retain a positive and optimistic approach. Hard working, highly motivated and committed to best practice. A "completer-finisher", who takes pride in a job well done and in getting the most out of the people for whom they are responsible. A flair for dealing with the public and delivering excellent customer care; a real enjoyment in working with people. An understanding of, and commitment to, diversity and inclusion, coupled with the - imagination and application to identify the specific needs and preferences of current and potential customers with a particular emphasis on Welsh language and culture. Analytical thinker with a logical approach to problem-solving and the ability to anticipate the implications and consequences of situations and take appropriate action. HIGHLY DESIRABLE The ability to speak, read and write Welsh. We welcome applications from learners with a good foundation and have confidence in communicating in Welsh. Personal Licence Holder, or sufficient experience to obtain one - we will cover the costs if necessary.
Apr 01, 2026
Contractor
VENUE MANAGER: OVERVIEW OF ROLE Clwb Y Bont wishes to appoint a Venue Manager to fulfil and develop our Front of House operations. The successful candidate will have the proven ability to ensure the effective and profitable delivery of an appropriate Bar & Venue service that supports and compliments the Clwb's objectives and in line with customer development objectives. This is a fantastic opportunity for someone looking to make their mark in one of South Wales' well-known grassroots music venue that fully supports Welshness in all its forms located within Pontypridd. Venue Manager: Contractual Details Salary: £26,936 - £28,860 per annum depending on experience, effective from 1 Aril 2026 Term: 12 months fixed term Hours: 37 hours per week including evening and weekends. Holidays: 20 days per year, plus the 8 recognised bank/public holidays Probationary Period: 3 Months Period of Notice: 2 months (the notice period during the probationary period is 2 weeks). Pension: We do not currently operate a pension scheme but will facilitate access by you to a pension scheme to the extent to which we are required to do so by law. Right to work: The successful applicant will be required to provide documentation under the Immigration, Asylum and Nationality Act 2006. References: Offers of employment are subject to the receipt of satisfactory references. Start date: The post is available immediately. Main purpose of role To ensure the effective and profitable delivery of the bar & venue service that supports and compliments the Clwb's objectives in line with customer development objectives. To lead on safety, hygiene and beverage choice and quality. To build a highly motivated and skilled Bar team. To support the Clwb's Committee in the customer facing operations and day to day facilities management. As a personal licence holder, to undertake all associated duties ensuring that Clwb is fully compliant with all legal requirements. Reports to : the Chair, Treasurer and Committee of Clwb y Bont for all Day-to-Day responsibilities, ultimately responsible to the Committee. Responsible for: Bar staff and Volunteers who undertake occasional bar duties. Key relationships: Committee Members, regular volunteers and freelance members of staff LEAD RESPONSIBILITIES: Working with the Reporting Officers above to develop the Clwb's Bar & Venue offer, ensuring a high level of customer positive experience and the profitable and legally compliant operation of facilities, complying with environmental health and trading standards requirements across the venue at all times. Develop and maintain a level and style of Bar & Venue service that is integral to and supportive of the Clwb's bilingual core operations, values, programme and services. With a hands-on approach you will ensure the successful operation of the Bar & Venue and that the service meets the requirements of each of the different types of activities undertaken at Clwb. Working with the Reporting Officers above and freelance members of staff to drive income generation through increased use of our facilities for hires and events planning. To be fully accountable for all bar stock; ordering, receiving and reporting and venue equipment - monitor onsite resources including all hire equipment and furniture and establish and maintain equipment listings and discuss any needs with the Treasurer. Recruit, manage, train and rota bar staff. Working closely with the Reporting Officers above on all licence, Health and Safety and fire evacuation procedures. With freelance members of staff, develop attractive and consistent communications to drive use of, and sales at Clwb. To embrace and promote the ethos of sustainable development and work closely with other key staff to identify and implement measures to lessen the environmental impact of our activities. Note: You are employed as a Venue Manager. However you may be asked to perform other duties to the same total hours of work. PERSON SPECIFICATION: VENUE MANAGER ESSENTIAL 2 or more years in a management / supervisory role within the hospitality industry. Demonstrable experience of working with cash handling, stock management and reconciliation systems and within agreed budgets for community events and private hires. Demonstrable evidence of the effective leadership, management and motivation of a small team. Experience of implementing effective health and safety procedures. Experience of managing community events and private hires. Knowledge and understanding of audience/customer needs and expectations. Excellent listening, influencing and verbal communication skills. Strong people skills: the ability to lead and motivate, to assume responsibility, to delegate appropriately and supervise effectively. Strong personal management skills: the ability to plan and prioritise work, deal effectively with pressure, manage competing demands and retain a positive and optimistic approach. Hard working, highly motivated and committed to best practice. A "completer-finisher", who takes pride in a job well done and in getting the most out of the people for whom they are responsible. A flair for dealing with the public and delivering excellent customer care; a real enjoyment in working with people. An understanding of, and commitment to, diversity and inclusion, coupled with the - imagination and application to identify the specific needs and preferences of current and potential customers with a particular emphasis on Welsh language and culture. Analytical thinker with a logical approach to problem-solving and the ability to anticipate the implications and consequences of situations and take appropriate action. HIGHLY DESIRABLE The ability to speak, read and write Welsh. We welcome applications from learners with a good foundation and have confidence in communicating in Welsh. Personal Licence Holder, or sufficient experience to obtain one - we will cover the costs if necessary.
Job Purpose Housing Solutions Reviews Officer To conduct robust and timely reviews of decisions made under Lambeth Council's Allocations Policy and in pursuit of the Council's statutory duties to the homeless. Responsibilities Housing Solutions Reviews Officer To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a Council's decision on the allocation of housing. To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions Housing Solutions Reviews Officer To ensure that statutory decisions are able to withstand, political, media and legal scrutiny. Housing Solutions Reviews Officer To provide effective, professional Review and Appeal service on behalf of the Housing Service. Housing Solutions Reviews Officer To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals. To work collaboratively with other teams within Homeless Services to deal with Reviews and Appeals within the prescribed time limits. To instruct legal services on Housing Act appeals and represent the Council in Court as and when required. To manage and control the use of costly temporary accommodation during the review and Court appeal process. To ensure that all work is carried out in accordance with the current relevant legislation, and any central government or Lambeth policies, procedures and performance measures. To contribute to the work of the Unit and report to the Review Manager. Perform administrative tasks for the Review Team. Liaise with the Legal Department to prevent any Judicial Review threats. To communicate effectively with staff within the team and the Unit in connection with review and appeal cases. To write and issue statutory review decisions for the Council and external bodies To provide an effective, efficient and professional reviews and appeals service to service users and their representatives. To have specialist knowledge of the Equality Act Care Act, Mental Health Acts, Immigration Acts, Children Act, Welfare Reform Act and the Housing Act /Homelessness Reduction Act. To provide the Review Team Manager with feedback from the Review and Appeals process in order to improve the quality of casework decisions and reduce the number of reviews and appeals. To work co-operatively and professionally with other Lambeth staff and any external agencies, voluntary bodies, statutory agencies and other organisations who have an input into the work of the Review Team. To comply with all relevant statutory requirements, Government Guidance and Codes of Conduct, Lamebth policies and procedures, professional and performance standards and good housing and homelessness practice. To assist and review in developing a full range of information and publicity for all clients as well as internal procedures and other stakeholders To deputise for Review Manager as and when necessary. To provide quality assurance and control to improve service delivery where customers have received unlawful decisions To protect the Councils reputation and other Councils in terms of legal costs and other publicity when conducting reviews. To attend case conferences relating homelessness reviews and vulnerable high risk customers To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken, and keep other records necessary to provide an adequate management information data base To understand the value of information to the council and to contribute to good information governance by keeping information safe, accurate and up to date and available to those who need it. The officer is required to abide by the council's information governance policies. To develop effective working relationships with colleagues within Lambeth, other council and statutory services, external bodies, service users, landlords as well as voluntary and other housing organisations and ensure effective referrals. To deal with enquiries, complaints and correspondence from clients and their advocates, including solicitors, councillors, MPs, the ombudsman and other housing providers, in line with the Council's complaints and enquiries procedure. This may include preparing information to support court cases for which the post-holder is responsible. This position is complex with the potholder being required to liaise with customers, statutory organisation, advocates, solicitors and third sector providers to arrive at a sustainable housing solution for customers with complex and multiple needs for example mental health combined with drug and or alcohol addiction. Any other duties appropriate to the post and grade.
Apr 01, 2026
Contractor
Job Purpose Housing Solutions Reviews Officer To conduct robust and timely reviews of decisions made under Lambeth Council's Allocations Policy and in pursuit of the Council's statutory duties to the homeless. Responsibilities Housing Solutions Reviews Officer To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a Council's decision on the allocation of housing. To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions Housing Solutions Reviews Officer To ensure that statutory decisions are able to withstand, political, media and legal scrutiny. Housing Solutions Reviews Officer To provide effective, professional Review and Appeal service on behalf of the Housing Service. Housing Solutions Reviews Officer To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals. To work collaboratively with other teams within Homeless Services to deal with Reviews and Appeals within the prescribed time limits. To instruct legal services on Housing Act appeals and represent the Council in Court as and when required. To manage and control the use of costly temporary accommodation during the review and Court appeal process. To ensure that all work is carried out in accordance with the current relevant legislation, and any central government or Lambeth policies, procedures and performance measures. To contribute to the work of the Unit and report to the Review Manager. Perform administrative tasks for the Review Team. Liaise with the Legal Department to prevent any Judicial Review threats. To communicate effectively with staff within the team and the Unit in connection with review and appeal cases. To write and issue statutory review decisions for the Council and external bodies To provide an effective, efficient and professional reviews and appeals service to service users and their representatives. To have specialist knowledge of the Equality Act Care Act, Mental Health Acts, Immigration Acts, Children Act, Welfare Reform Act and the Housing Act /Homelessness Reduction Act. To provide the Review Team Manager with feedback from the Review and Appeals process in order to improve the quality of casework decisions and reduce the number of reviews and appeals. To work co-operatively and professionally with other Lambeth staff and any external agencies, voluntary bodies, statutory agencies and other organisations who have an input into the work of the Review Team. To comply with all relevant statutory requirements, Government Guidance and Codes of Conduct, Lamebth policies and procedures, professional and performance standards and good housing and homelessness practice. To assist and review in developing a full range of information and publicity for all clients as well as internal procedures and other stakeholders To deputise for Review Manager as and when necessary. To provide quality assurance and control to improve service delivery where customers have received unlawful decisions To protect the Councils reputation and other Councils in terms of legal costs and other publicity when conducting reviews. To attend case conferences relating homelessness reviews and vulnerable high risk customers To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken, and keep other records necessary to provide an adequate management information data base To understand the value of information to the council and to contribute to good information governance by keeping information safe, accurate and up to date and available to those who need it. The officer is required to abide by the council's information governance policies. To develop effective working relationships with colleagues within Lambeth, other council and statutory services, external bodies, service users, landlords as well as voluntary and other housing organisations and ensure effective referrals. To deal with enquiries, complaints and correspondence from clients and their advocates, including solicitors, councillors, MPs, the ombudsman and other housing providers, in line with the Council's complaints and enquiries procedure. This may include preparing information to support court cases for which the post-holder is responsible. This position is complex with the potholder being required to liaise with customers, statutory organisation, advocates, solicitors and third sector providers to arrive at a sustainable housing solution for customers with complex and multiple needs for example mental health combined with drug and or alcohol addiction. Any other duties appropriate to the post and grade.
Joshua Robert Recruitment
Peterborough, Cambridgeshire
Job Role - Investigation Officer Location - Peterborough Job Type - Contract Salary - £300.00 daily rate About the Role Our clint is looking for skilled and motivated Investigation Officers (HEO Complex Caseworkers) to join their Asylum Operations team. This is a challenging and rewarding role where you will manage complex, high-risk cases involving asylum seekers accommodated by the Home Office. Reporting to SEO Multi-Agency Regional Risk Leads, you will play a vital role in identifying, assessing and managing risks to public safety. Acting as a key link between asylum claimants and statutory agencies, you will ensure that risks are effectively escalated, managed and mitigated through strong partnership working. This role is not about direct enforcement. Instead, you will provide critical oversight, coordination and assurance working collaboratively with partners such as police, local authorities, and safeguarding bodies to reduce harm and support effective case resolution. Why Join Us? This is an opportunity to contribute to work that directly impacts public safety and supports vulnerable individuals. You will operate in a fast-paced, high-profile environment where your decisions and judgement will make a tangible difference. Key Responsibilities Manage a caseload of complex, high-risk asylum cases, ensuring risks are actively monitored and addressed Gather, analyse, and assess intelligence from multiple sources to evaluate threat, harm, and risk Act as a central point of coordination between asylum claimants and statutory partners with legal enforcement powers Escalate risks appropriately and ensure robust multi-agency responses are in place Work collaboratively with police, local authorities, safeguarding teams, and other partners within a public protection framework Support efforts to reduce reoffending and non-compliance, contributing to safer communities Promote compliance with asylum processes and support progression of cases toward resolution Identify and mitigate risks of harm to the public, staff, and individuals within the asylum estate Maintain accurate, detailed case records and produce high-quality reports and risk assessments Contribute to continuous improvement by identifying trends, risks, and opportunities for better ways of working About You You are a confident decision-maker with strong analytical skills and the ability to work effectively in complex and sensitive environments. You are comfortable working with ambiguity, managing competing priorities and engaging with a wide range of stakeholders. You bring a collaborative mindset and are skilled at building effective working relationships across organisational boundaries to deliver shared outcomes. Essential Experience Experience managing complex or high-risk cases, ideally within a public protection, safeguarding, or offender management environment Proven ability to assess risk and make sound, evidence-based decisions under pressure Experience of working with multiple agencies or stakeholders to deliver coordinated outcomes Strong analytical and information-handling skills, with the ability to interpret and act on complex data Experience of working in a fast-paced operational environment with competing priorities Desirable Experience Knowledge of asylum, immigration, or public protection frameworks Experience working with vulnerable individuals or within safeguarding settings Familiarity with risk management tools and multi-agency working practices (e.g., MAPPA or similar frameworks) Key Skills Excellent communication and interpersonal skills, with the ability to influence and challenge where necessary Strong organisational skills and attention to detail Resilience and professionalism when dealing with sensitive and potentially distressing situations Ability to work independently while contributing to a wider team
Mar 31, 2026
Contractor
Job Role - Investigation Officer Location - Peterborough Job Type - Contract Salary - £300.00 daily rate About the Role Our clint is looking for skilled and motivated Investigation Officers (HEO Complex Caseworkers) to join their Asylum Operations team. This is a challenging and rewarding role where you will manage complex, high-risk cases involving asylum seekers accommodated by the Home Office. Reporting to SEO Multi-Agency Regional Risk Leads, you will play a vital role in identifying, assessing and managing risks to public safety. Acting as a key link between asylum claimants and statutory agencies, you will ensure that risks are effectively escalated, managed and mitigated through strong partnership working. This role is not about direct enforcement. Instead, you will provide critical oversight, coordination and assurance working collaboratively with partners such as police, local authorities, and safeguarding bodies to reduce harm and support effective case resolution. Why Join Us? This is an opportunity to contribute to work that directly impacts public safety and supports vulnerable individuals. You will operate in a fast-paced, high-profile environment where your decisions and judgement will make a tangible difference. Key Responsibilities Manage a caseload of complex, high-risk asylum cases, ensuring risks are actively monitored and addressed Gather, analyse, and assess intelligence from multiple sources to evaluate threat, harm, and risk Act as a central point of coordination between asylum claimants and statutory partners with legal enforcement powers Escalate risks appropriately and ensure robust multi-agency responses are in place Work collaboratively with police, local authorities, safeguarding teams, and other partners within a public protection framework Support efforts to reduce reoffending and non-compliance, contributing to safer communities Promote compliance with asylum processes and support progression of cases toward resolution Identify and mitigate risks of harm to the public, staff, and individuals within the asylum estate Maintain accurate, detailed case records and produce high-quality reports and risk assessments Contribute to continuous improvement by identifying trends, risks, and opportunities for better ways of working About You You are a confident decision-maker with strong analytical skills and the ability to work effectively in complex and sensitive environments. You are comfortable working with ambiguity, managing competing priorities and engaging with a wide range of stakeholders. You bring a collaborative mindset and are skilled at building effective working relationships across organisational boundaries to deliver shared outcomes. Essential Experience Experience managing complex or high-risk cases, ideally within a public protection, safeguarding, or offender management environment Proven ability to assess risk and make sound, evidence-based decisions under pressure Experience of working with multiple agencies or stakeholders to deliver coordinated outcomes Strong analytical and information-handling skills, with the ability to interpret and act on complex data Experience of working in a fast-paced operational environment with competing priorities Desirable Experience Knowledge of asylum, immigration, or public protection frameworks Experience working with vulnerable individuals or within safeguarding settings Familiarity with risk management tools and multi-agency working practices (e.g., MAPPA or similar frameworks) Key Skills Excellent communication and interpersonal skills, with the ability to influence and challenge where necessary Strong organisational skills and attention to detail Resilience and professionalism when dealing with sensitive and potentially distressing situations Ability to work independently while contributing to a wider team
BLACK COUNTRY WOMEN'S AID
West Bromwich, West Midlands
Black Country Women's Aid Let us introduce ourselves Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Centre for the Analysis of Exploitation (CeAnEx) The Engagement Officer will join CeAnEx, and its highly regarded Community Engagement Project, run by Black Country Women's Aid. The Centre, based within BCWA, does innovative work to identify and support women who are sexually exploited in the West Midlands. We are a small, passionate team working on the ground in communities, and we combine this with open source intelligence and traditional academic research methods to identify victims of organised crime. Although we are an independent charity, we work closely with law enforcement and partner agencies. Our work is at the cutting edge, helping to develop new perspectives on human trafficking and sexual exploitation in the UK and beyond. Job Role Job Title: Engagement Officer (Romani-speaker) Position available: Temporary part-time position (16 hours per week) until end of March 2026. Salary: £12,948.48 pro rata (£30,348.00 FTE) Is this you? We are looking for a candidate who can speak English and Romani. The ability to speak Romanian is also beneficial. Experience of working with vulnerable people is an advantage. The Role: This is a unique, exciting and rewarding role, allowing the successful candidate to make a significant contribution to tackling exploitation. You will be involved in a variety of activities, including (but not limited to): Improving our cultural awareness when working with Roma women. Visits to sex work locations throughout the West Midlands Support for victims Involvement in BCWA's FCDO-funded Romania Project, aimed at tackling the trafficking of women from Romania to the UK To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. Informal enquiries can be made with Louise Brown, CeAnEx's Director. Please contact to arrange a call. CVs will not be accepted. Important information for all positions Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UK Under Section 8 of the Asylum and Immigration Act, as a responsible employer, we need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: a professional from your centre of study, for instance, a teacher, lecturer or headteacher GP or health visitor a character reference from a person who knows you a civil servant from a government agency a bank manager DBS All positions are subject to DBS checks at the relevant level.
Oct 08, 2025
Full time
Black Country Women's Aid Let us introduce ourselves Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. Centre for the Analysis of Exploitation (CeAnEx) The Engagement Officer will join CeAnEx, and its highly regarded Community Engagement Project, run by Black Country Women's Aid. The Centre, based within BCWA, does innovative work to identify and support women who are sexually exploited in the West Midlands. We are a small, passionate team working on the ground in communities, and we combine this with open source intelligence and traditional academic research methods to identify victims of organised crime. Although we are an independent charity, we work closely with law enforcement and partner agencies. Our work is at the cutting edge, helping to develop new perspectives on human trafficking and sexual exploitation in the UK and beyond. Job Role Job Title: Engagement Officer (Romani-speaker) Position available: Temporary part-time position (16 hours per week) until end of March 2026. Salary: £12,948.48 pro rata (£30,348.00 FTE) Is this you? We are looking for a candidate who can speak English and Romani. The ability to speak Romanian is also beneficial. Experience of working with vulnerable people is an advantage. The Role: This is a unique, exciting and rewarding role, allowing the successful candidate to make a significant contribution to tackling exploitation. You will be involved in a variety of activities, including (but not limited to): Improving our cultural awareness when working with Roma women. Visits to sex work locations throughout the West Midlands Support for victims Involvement in BCWA's FCDO-funded Romania Project, aimed at tackling the trafficking of women from Romania to the UK To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. Informal enquiries can be made with Louise Brown, CeAnEx's Director. Please contact to arrange a call. CVs will not be accepted. Important information for all positions Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UK Under Section 8 of the Asylum and Immigration Act, as a responsible employer, we need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: a professional from your centre of study, for instance, a teacher, lecturer or headteacher GP or health visitor a character reference from a person who knows you a civil servant from a government agency a bank manager DBS All positions are subject to DBS checks at the relevant level.
Gloucestershire County Council
Gloucester, Gloucestershire
Business Change Manager £52,413 - £54,495 per annum Fixed Term 18 months Are you an experienced Change Manager who is passionate about digital innovation, creative use of technology and making a difference? Do you want to join a team that is dedicated to ensuring that Gloucestershire County Council utilises technology in the best way possible? If so, read on About the Team & Role You will be joining the Digital Innovation team, part of the Digital & ICT service who deliver and support technology solutions for the officers and councillors of Gloucestershire County Council (including the Gloucestershire Fire and Rescue Service, NHS partners, schools and other services that work with the organisation). The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Manager you will be responsible for ensuring change initiatives meet objectives on time and on budget by increasing employee adoption and usage. You will focus on the people side of change, including changes to business processes, systems and technology, job roles and organisation structures. Your primary responsibility will be creating and implementing change management strategies and plans that maximise employee adoption and usage and minimise resistance. You will work to drive faster adoption, higher ultimate utilisation of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes. This role is fixed term for 18 months (with possibility for extension) About You Our ideal candidate will ideally have change management experience, ideally in a project or programme environment, with a proven record of influencing stakeholders at all levels. You should be able to clearly articulate your ideas, concepts and technical details to non-technical stakeholders, effectively collaborate with team members and other departments and be able to adjust to new challenges quickly, sometimes managing multiple areas of focus simultaneously. About Us For all your hard work, you will receive the following: Flexible and agile working opportunities 25.5 days annual leave rising to 30.5 days after 5 years continuous service An option to purchase 10 days of additional leave per year Family friendly employer offering benefits to help support you and your family Career development and qualification opportunities Supportive and positive working environment with regular, robust supervision Local Government Pension Scheme (LGPS) Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone. An in-house Occupational Health service Employee discount scheme Cycle to Work scheme Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply) Links to employee networks such as Prism (LGBT+) network and the Young Employees Network How to Apply If you feel you have the skills, desire and experience required to make a positive difference, then please submit your application and personal statement today by clicking the "Apply Now" Button. For an informal discussion about the role please contact Chris Bridem via email Closing date 8 October 2025. Short-listed candidates will be contacted by e-mail and invited to interview week commencing 20/10/2025. Please read the job profile which provides further information on the experience and attributes sought of our ideal candidate. The Digital & ICT service support the Council's Agile working policy and expect team members to work a minimum of two days per their working week in the office, which is based in central Gloucester, and to attend 'in person' meetings as and when required. New starters will be required to come into the office more often during their induction. Additional Information To access the Job Profile for this role, please follow the link below:- Business Change Manager - Job Profile The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
Oct 02, 2025
Full time
Business Change Manager £52,413 - £54,495 per annum Fixed Term 18 months Are you an experienced Change Manager who is passionate about digital innovation, creative use of technology and making a difference? Do you want to join a team that is dedicated to ensuring that Gloucestershire County Council utilises technology in the best way possible? If so, read on About the Team & Role You will be joining the Digital Innovation team, part of the Digital & ICT service who deliver and support technology solutions for the officers and councillors of Gloucestershire County Council (including the Gloucestershire Fire and Rescue Service, NHS partners, schools and other services that work with the organisation). The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Manager you will be responsible for ensuring change initiatives meet objectives on time and on budget by increasing employee adoption and usage. You will focus on the people side of change, including changes to business processes, systems and technology, job roles and organisation structures. Your primary responsibility will be creating and implementing change management strategies and plans that maximise employee adoption and usage and minimise resistance. You will work to drive faster adoption, higher ultimate utilisation of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes. This role is fixed term for 18 months (with possibility for extension) About You Our ideal candidate will ideally have change management experience, ideally in a project or programme environment, with a proven record of influencing stakeholders at all levels. You should be able to clearly articulate your ideas, concepts and technical details to non-technical stakeholders, effectively collaborate with team members and other departments and be able to adjust to new challenges quickly, sometimes managing multiple areas of focus simultaneously. About Us For all your hard work, you will receive the following: Flexible and agile working opportunities 25.5 days annual leave rising to 30.5 days after 5 years continuous service An option to purchase 10 days of additional leave per year Family friendly employer offering benefits to help support you and your family Career development and qualification opportunities Supportive and positive working environment with regular, robust supervision Local Government Pension Scheme (LGPS) Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone. An in-house Occupational Health service Employee discount scheme Cycle to Work scheme Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply) Links to employee networks such as Prism (LGBT+) network and the Young Employees Network How to Apply If you feel you have the skills, desire and experience required to make a positive difference, then please submit your application and personal statement today by clicking the "Apply Now" Button. For an informal discussion about the role please contact Chris Bridem via email Closing date 8 October 2025. Short-listed candidates will be contacted by e-mail and invited to interview week commencing 20/10/2025. Please read the job profile which provides further information on the experience and attributes sought of our ideal candidate. The Digital & ICT service support the Council's Agile working policy and expect team members to work a minimum of two days per their working week in the office, which is based in central Gloucester, and to attend 'in person' meetings as and when required. New starters will be required to come into the office more often during their induction. Additional Information To access the Job Profile for this role, please follow the link below:- Business Change Manager - Job Profile The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.