2 jobs found

Overview: We are seeking a detail-oriented and highly organised Export Compliance and Licensing Coordinator to join our global logistics team. This role is pivotal in ensuring that all export activities adhere to international trade regulations and company policies. The successful candidate will play a key role in managing licensing processes, maintaining compliance documentation, and supporting cross-functional teams to facilitate smooth export operations. This position offers an excellent opportunity for individuals passionate about international trade, regulatory affairs, and compliance management. This is a stand-alone role, working 3-days from the London based office and 2-days at home. Working Monday to Friday, 8am Start, 37.5-hours per week . 3-month Fixed Term Contract, with the potential extension up to a total of 12-months. You must have 5-years of current UK residency and employment history for essential security clearance checks and be able to supply right to work proofs. Duties: Manage and oversee the end-to-end export licensing process, ensuring timely and accurate submissions in accordance with relevant regulations. Maintain comprehensive records of licences, permits, and other compliance documentation, ensuring easy retrieval and audit readiness. Liaise with government agencies, customs authorities, and internal departments to ensure adherence to export control laws and regulations. Conduct regular audits of export activities to identify potential compliance risks and implement corrective actions. Provide guidance and training to internal teams on export compliance requirements and best practices. Monitor changes in international trade laws and regulations, updating internal policies accordingly. Support the preparation of reports related to export compliance metrics and audit findings for senior management. Assist in resolving any export-related issues or discrepancies that may arise during shipping or documentation processes. Experience: Proven experience in export compliance, licensing, or regulatory affairs within a logistics or international trade environment. Familiarity with relevant export control laws such as UK Export Control Order, EU regulations, or US EAR/ITAR (nice-to-have). Strong organisational skills with the ability to manage multiple tasks simultaneously under tight deadlines. Excellent communication skills, both written and verbal, with the ability to liaise effectively with government agencies and internal teams. Attention to detail with a high level of accuracy in documentation and record keeping. Experience using compliance management software or enterprise resource planning (ERP) systems is advantageous. Knowledge of international shipping procedures and customs processes is preferred. This role offers an engaging environment for professionals committed to maintaining high standards of compliance within a dynamic international trade setting. Essentials: Live in the North London area. UK resident for the last 5-years to pass security clearance check. Work 3-days in the office and 2 days at home or remotely. Supply right to work and other proofs for pre-interview checks. Eligible to work in the UK for as a full-time worker. Will work through an agency or on a fixed term contract. All CVs will be reviewed. Benefits: Canteen. Employee mentoring and personal professional development programme. Accessible by public transport. Innovative working atmosphere. Health and prevention programs.

The Skills You'll Need: Customer Service, Logistics, Supply Chain Your New Salary: £33k Location: West London/ hybrid - 2 days a week in office Job status : 6-12 months maternity cover Start date : ASAP Working hours : 8.30am - 5.30pm Monday-Friday Who You'll Be Working for: Leading IT accessories business. What You'll be Doing Each Day: To manage the order-to-delivery (OTD) process across EMEA customers, acting as a key interface between internal teams (Sales, Planning, Logistics) and external partners (LSPs and customers). This role blends customer service and logistics coordination to maximise fulfilment, revenue, and customer satisfaction. Manage the order-to-delivery (OTD) process for a defined group of customers and/or countries, ensuring timely and accurate fulfilment Process and release all sales orders in line with agreed service levels to meet internal and external expectations Act as the primary operational contact for assigned accounts, delivering excellent service and support across the pre- and post-sales cycle Proactively communicate with customers and Sales Managers regarding delays, shortages, or fulfilment issues, ensuring full transparency and minimal disruption Collaborate closely with the ATP/Customer Planner to maximise case fill rate and revenue potential Coordinate with Logistics Service Providers (LSPs) to ensure timely and accurate picking, packing, and delivery, with a focus on OTIF performance Monitor LSP performance and actively challenge poor service or inefficiencies, driving improvements through regular feedback and escalation when required Leverage ERP system capabilities to streamline and improve the order fulfilment process; identify and eliminate recurring issues or bottlenecks Manage customer return requests (RMAs), validating eligibility and coordinating with Credit Control and LSPs to ensure smooth processing Handle all warranty order processing and act as the daily contact point for third-party consumer care partner Investigate and resolve warranty-related escalations to ensure quick, customer-focused outcomes Respond to service-related queries from customers, Sales, or Credit Control using shared databases and LSP NCR platforms Provide cover and support for colleagues during periods of absence to maintain service continuity Systems Used ERP: Currently Baan; transitioning to Microsoft Dynamics 365 for order processing and fulfilment Excel: Used for reporting, exception management, and performance analysis NCR Portal System: For tracking non-conformances & discrepancy resolution The Skills You'll Need to Succeed: Fluent in English (spoken and written) Experience in a customer-facing supply chain, order-to-cash, or logistics coordination role Proven track record of delivering high-quality customer service in a fast-paced, operational environment Strong working knowledge of the order-to-delivery (OTD) process and logistics workflows Experience working with Logistics Service Providers (LSPs) and coordinating across multiple internal functions (e.g., Sales, Finance, Planning) Comfortable working with ERP systems for order processing and fulfilment tracking Intermediate to advanced proficiency in Excel, Word, and PowerPoint (e.g., VLOOKUPs, PivotTables, filtering for exceptions) Ability to manage priorities under pressure while maintaining accuracy and customer focus Highly organised and self-motivated with a strong attention to detail and follow-through Please follow us on Linkedin: /company/people-first-supply-chain We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, year of birth, relationship status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.