We have a new opportunity for a CRM Manager to be joining a progressive company in Banbury on a full time, permanent basis. You will lead and own the CRM strategy for the UK and Ireland and managing all areas of the CRM (MS Dynamics 365) and its interface with all the key departments in the business. You will be responsible for leading the CRM team (three people) on all day-to-day operational aspects of the system, ensuring efficiency in training, supporting management, technical roll outs and updates, automation, reporting and analytics, and master data (SAP) integration. You will also be leading and project managing an annual plan for system and process improvements. As CRM Manager you will be responsible for: Managing and coaching the CRM team and resources in order to deliver strategic business priorities and growth efficiently Setting out, communicating and executing an annual CRM strategy and plan to meet UK and Ireland business, Head Office and Departmental objectives Establishing strong relationships with key Internal and Head Office stakeholders Providing regular reporting and analysis on both operational and commercial CRM usage setting clear benchmarks and recommendations for improvement Being the voice and champion of CRM and its role in the business Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance tracking Proactively following CRM market and system developments and opportunities, especially Microsoft Dynamics 365 and associated applications Effectively project managing system updates and roll outs managing department and key stakeholders in line with business critical priorities Providing frameworks for sales operations, including pipeline management, forecasting, and performance analysis Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping Owning and managing any system costs and budgets associated with the CRM team and platform Overseeing system integrations, software implementations, and infrastructure upgrades Managing lead generation and external data / system partners effectively, ensuring strong cross functional collaboration with sales and telesales teams Collaborating with IT, customer support, master data and sales teams to implement and optimise commercial applications Data analysis across B2B and B2C databases, extracting valuable insights and informing clear actionable recommendations Ensuring compliance with data security, privacy regulations, and industry best practices Monitoring system performance, troubleshoot technical issues, and implement solutions to enhance uptime and efficiency Managing and working alongside the CRM specialists to support a number of administrative tasks As CRM Manager you must be/have: CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle SAP preferred, not essential A good understanding of data analytics Strong management and leadership skills Excellent commercial acumen Operational and strategic approach What's in it for you? The salary is up to 55,000 DOE. The hours are a 37.5 hours a week, 8:30 - 17:00 pm Monday to Friday with one hour for lunch, hybrid working. You will receive 26 days holidays, plus bank holidays, progression opportunities, volunteer days, pension scheme, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
Dec 11, 2025
Full time
We have a new opportunity for a CRM Manager to be joining a progressive company in Banbury on a full time, permanent basis. You will lead and own the CRM strategy for the UK and Ireland and managing all areas of the CRM (MS Dynamics 365) and its interface with all the key departments in the business. You will be responsible for leading the CRM team (three people) on all day-to-day operational aspects of the system, ensuring efficiency in training, supporting management, technical roll outs and updates, automation, reporting and analytics, and master data (SAP) integration. You will also be leading and project managing an annual plan for system and process improvements. As CRM Manager you will be responsible for: Managing and coaching the CRM team and resources in order to deliver strategic business priorities and growth efficiently Setting out, communicating and executing an annual CRM strategy and plan to meet UK and Ireland business, Head Office and Departmental objectives Establishing strong relationships with key Internal and Head Office stakeholders Providing regular reporting and analysis on both operational and commercial CRM usage setting clear benchmarks and recommendations for improvement Being the voice and champion of CRM and its role in the business Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance tracking Proactively following CRM market and system developments and opportunities, especially Microsoft Dynamics 365 and associated applications Effectively project managing system updates and roll outs managing department and key stakeholders in line with business critical priorities Providing frameworks for sales operations, including pipeline management, forecasting, and performance analysis Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping Owning and managing any system costs and budgets associated with the CRM team and platform Overseeing system integrations, software implementations, and infrastructure upgrades Managing lead generation and external data / system partners effectively, ensuring strong cross functional collaboration with sales and telesales teams Collaborating with IT, customer support, master data and sales teams to implement and optimise commercial applications Data analysis across B2B and B2C databases, extracting valuable insights and informing clear actionable recommendations Ensuring compliance with data security, privacy regulations, and industry best practices Monitoring system performance, troubleshoot technical issues, and implement solutions to enhance uptime and efficiency Managing and working alongside the CRM specialists to support a number of administrative tasks As CRM Manager you must be/have: CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle SAP preferred, not essential A good understanding of data analytics Strong management and leadership skills Excellent commercial acumen Operational and strategic approach What's in it for you? The salary is up to 55,000 DOE. The hours are a 37.5 hours a week, 8:30 - 17:00 pm Monday to Friday with one hour for lunch, hybrid working. You will receive 26 days holidays, plus bank holidays, progression opportunities, volunteer days, pension scheme, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
Role: IT Manager Location: Aylesbury Salary: 30,000 - 40,000 Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Dec 11, 2025
Full time
Role: IT Manager Location: Aylesbury Salary: 30,000 - 40,000 Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Office Manager Location: Greater Manchester (initially Stockport, relocating to Manchester Science Park in mid-late 2026) Contract: Full-time, 35 hours per week, Monday-Friday Play a pivotal role in shaping the next chapter of one of the world's most valuable health research resources. Our client is a globally significant biomedical database and research organisation, powering scientific breakthroughs that improve and save lives. As they prepare to move from their current site in Cheadle to a brand-new, purpose-built facility at Manchester Science Park (Greenheys), they are seeking an experienced Office Manager to support this major transition and ensure a world-class experience for staff, visitors, and stakeholders. This is an exciting opportunity to be at the heart of a period of transformation-supporting soft services, operational coordination, and the people-focused environment that enables the organisation's mission. The Role Reporting to the Facilities Manager, you will be the central point of contact for all office operations across multiple locations. You'll ensure the workspace runs smoothly, provide exceptional visitor experiences, and lead the planning and execution of a major relocation to Manchester Science Park. This is a hands-on, varied role requiring a proactive approach, excellent organisational skills, and the confidence to manage multiple stakeholders, suppliers, and priorities. You will be responsible for: Leading the transfer of office operations and staff from Stockport to Manchester during 2026, liaising closely with landlords and key stakeholders. Managing all aspects of the office environment, including visitor management, meeting room logistics, catering arrangements, equipment provision, and cleaning/hygiene contracts. Ensuring AV systems are fully operational and ready for daily meetings and events. Overseeing a high-quality visitor journey for stakeholders, researchers, and partners, including those travelling from Oxford and other UK locations. Building a strong working relationship with Manchester Science Park operators to ensure the organisation benefits from its vibrant community and that shared facilities (coffee shop, breakout areas, toilets, lifts, showers, etc.) remain to high standards. Leading and supporting a small team to deliver a professional, customer-focused office environment. About You You'll be an organised, people-centred Office Manager who thrives in a complex, fast-moving environment and enjoys being the "go-to" person for operational excellence. To succeed, you'll bring: Experience managing office operations in a complex environment such as a hospital, clinic, laboratory, or similarly regulated setting. Proven experience leading successful office relocations and supporting change. Experience managing a busy city-centre office of 150+ employees. Strong team leadership skills and the ability to deliver high-quality service across all touchpoints. Ability to work independently and complete tasks with minimal supervision. Proficiency with Microsoft 365, desk/room booking tools (e.g., Deskbird), and office coordination platforms. Confidence setting up and supporting AV systems and general workplace technology. Why Join? Our client is committed to equality, diversity, and creating an inclusive environment where everyone can thrive. From day one, you'll have access to a comprehensive benefits package designed to support your health, wellbeing, and work-life balance. Benefits include: 26 days' annual leave (plus bank holidays), increasing with service Holiday buy scheme (up to 1 additional week) Birthday leave USS pension scheme Healthcare cash plan Enhanced family leave (from day one) Cycle to Work scheme Season ticket loan Professional subscriptions reimbursed Annual learning budget Free on-site gym Subsidised canteen lunches Free car parking Employee discounts portal Employee assistance programme Annual flu vaccination Life assurance cover About Our Client Our client manages the world's largest and most comprehensive biomedical database of its kind, containing anonymised genetic and health information from 500,000 UK participants. This resource fuels global research into serious diseases such as cancer, heart disease, and stroke, enabling groundbreaking scientific discoveries. With over 350 staff across four UK sites, the organisation offers an inspiring, collaborative environment-working alongside leading biomedical scientists in a shared mission to improve public health. Ready to help shape the future of a world-leading scientific organisation? Apply now to become their next Office Manager.
Dec 11, 2025
Full time
Office Manager Location: Greater Manchester (initially Stockport, relocating to Manchester Science Park in mid-late 2026) Contract: Full-time, 35 hours per week, Monday-Friday Play a pivotal role in shaping the next chapter of one of the world's most valuable health research resources. Our client is a globally significant biomedical database and research organisation, powering scientific breakthroughs that improve and save lives. As they prepare to move from their current site in Cheadle to a brand-new, purpose-built facility at Manchester Science Park (Greenheys), they are seeking an experienced Office Manager to support this major transition and ensure a world-class experience for staff, visitors, and stakeholders. This is an exciting opportunity to be at the heart of a period of transformation-supporting soft services, operational coordination, and the people-focused environment that enables the organisation's mission. The Role Reporting to the Facilities Manager, you will be the central point of contact for all office operations across multiple locations. You'll ensure the workspace runs smoothly, provide exceptional visitor experiences, and lead the planning and execution of a major relocation to Manchester Science Park. This is a hands-on, varied role requiring a proactive approach, excellent organisational skills, and the confidence to manage multiple stakeholders, suppliers, and priorities. You will be responsible for: Leading the transfer of office operations and staff from Stockport to Manchester during 2026, liaising closely with landlords and key stakeholders. Managing all aspects of the office environment, including visitor management, meeting room logistics, catering arrangements, equipment provision, and cleaning/hygiene contracts. Ensuring AV systems are fully operational and ready for daily meetings and events. Overseeing a high-quality visitor journey for stakeholders, researchers, and partners, including those travelling from Oxford and other UK locations. Building a strong working relationship with Manchester Science Park operators to ensure the organisation benefits from its vibrant community and that shared facilities (coffee shop, breakout areas, toilets, lifts, showers, etc.) remain to high standards. Leading and supporting a small team to deliver a professional, customer-focused office environment. About You You'll be an organised, people-centred Office Manager who thrives in a complex, fast-moving environment and enjoys being the "go-to" person for operational excellence. To succeed, you'll bring: Experience managing office operations in a complex environment such as a hospital, clinic, laboratory, or similarly regulated setting. Proven experience leading successful office relocations and supporting change. Experience managing a busy city-centre office of 150+ employees. Strong team leadership skills and the ability to deliver high-quality service across all touchpoints. Ability to work independently and complete tasks with minimal supervision. Proficiency with Microsoft 365, desk/room booking tools (e.g., Deskbird), and office coordination platforms. Confidence setting up and supporting AV systems and general workplace technology. Why Join? Our client is committed to equality, diversity, and creating an inclusive environment where everyone can thrive. From day one, you'll have access to a comprehensive benefits package designed to support your health, wellbeing, and work-life balance. Benefits include: 26 days' annual leave (plus bank holidays), increasing with service Holiday buy scheme (up to 1 additional week) Birthday leave USS pension scheme Healthcare cash plan Enhanced family leave (from day one) Cycle to Work scheme Season ticket loan Professional subscriptions reimbursed Annual learning budget Free on-site gym Subsidised canteen lunches Free car parking Employee discounts portal Employee assistance programme Annual flu vaccination Life assurance cover About Our Client Our client manages the world's largest and most comprehensive biomedical database of its kind, containing anonymised genetic and health information from 500,000 UK participants. This resource fuels global research into serious diseases such as cancer, heart disease, and stroke, enabling groundbreaking scientific discoveries. With over 350 staff across four UK sites, the organisation offers an inspiring, collaborative environment-working alongside leading biomedical scientists in a shared mission to improve public health. Ready to help shape the future of a world-leading scientific organisation? Apply now to become their next Office Manager.
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Dec 11, 2025
Full time
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Digital and Data Development Officer needed Salary: 20.66 to 22.85 per hour Location: TQ12, Newton Abbot Hours: Monday - Friday 9am - 5pm - 37 hours a week Till July 2026 Purpose of the Role To support the delivery of the council's strategies and vision by: Enabling the visualisation of data, ensuring that data is presented in a clear, concise, and visually appealing manner using tools such as Power BI. Leading the development and implementation of innovative low-code solutions to streamline processes and improve efficiency across the organisation including development of the authorities CRM platform (Firmstep), M365 Power apps and Power Automate. Leveraging digital tools and platforms to facilitate seamless data integration and process automation to create efficient, user-friendly solutions that address the needs of various stakeholders within the organisation. Key Duties and Responsibilities Developing the corporate performance management framework in line with best practice and national and local governance requirements. Digital Transformation - collaborating with the Council IT provider (Strata), SLT and Service Managers to drive innovation and support in digital transformation through System Administration - managing system user access (relating to tools you control) in line with data security and governance policies. User Support - Training and supporting end-users on developed tools, applications, and platforms. Serving as the point of contact for technical troubleshooting and maintenance liaising with Strata and services as required. Working with colleagues across the organisation (and external) to improve data quality. Assist with the communication of data to the public including leading on any open data initiatives that may be developed Act as point of contact between strata and SLT/service managers, challenging either side on business requirements if needed. Regularly meet and work developers to ensure the ongoing business requirements of each service are being met. Qualifications Either a relevant degree(probably STEM related) or A-levels or Level 4 data analyst. Experience Proven expertise in using Microsoft Power BI for data visualization and reporting. Experience of working in a similar post which includes carrying out research to capture user needs, analysis and presentation of information and/or development of low-code solutions. Ability to work with stakeholders at all levels to understand their business needs Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Dec 11, 2025
Seasonal
Digital and Data Development Officer needed Salary: 20.66 to 22.85 per hour Location: TQ12, Newton Abbot Hours: Monday - Friday 9am - 5pm - 37 hours a week Till July 2026 Purpose of the Role To support the delivery of the council's strategies and vision by: Enabling the visualisation of data, ensuring that data is presented in a clear, concise, and visually appealing manner using tools such as Power BI. Leading the development and implementation of innovative low-code solutions to streamline processes and improve efficiency across the organisation including development of the authorities CRM platform (Firmstep), M365 Power apps and Power Automate. Leveraging digital tools and platforms to facilitate seamless data integration and process automation to create efficient, user-friendly solutions that address the needs of various stakeholders within the organisation. Key Duties and Responsibilities Developing the corporate performance management framework in line with best practice and national and local governance requirements. Digital Transformation - collaborating with the Council IT provider (Strata), SLT and Service Managers to drive innovation and support in digital transformation through System Administration - managing system user access (relating to tools you control) in line with data security and governance policies. User Support - Training and supporting end-users on developed tools, applications, and platforms. Serving as the point of contact for technical troubleshooting and maintenance liaising with Strata and services as required. Working with colleagues across the organisation (and external) to improve data quality. Assist with the communication of data to the public including leading on any open data initiatives that may be developed Act as point of contact between strata and SLT/service managers, challenging either side on business requirements if needed. Regularly meet and work developers to ensure the ongoing business requirements of each service are being met. Qualifications Either a relevant degree(probably STEM related) or A-levels or Level 4 data analyst. Experience Proven expertise in using Microsoft Power BI for data visualization and reporting. Experience of working in a similar post which includes carrying out research to capture user needs, analysis and presentation of information and/or development of low-code solutions. Ability to work with stakeholders at all levels to understand their business needs Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
3rd Line Support Engineer (Infrastructure & Cloud) Liverpool Up to £35K & Great Benefits We re growing our technical operations and are looking for a senior-level Third Line Support Engineer to take ownership of complex issues, lead escalations, and deliver high-quality infrastructure and cloud solutions across our client base. If you love solving challenging technical problems, leading projects, and being the go-to technical authority in a fast-paced MSP environment this role is for you. What We Offer: Competitive salary (£30k - £35k) aligned with senior technical ability Clear technical development & certification pathway 22 days holiday + bank holidays Pension scheme & benefits Opportunity to work with cutting-edge cloud & security technologies Key Responsibilities of 3rd Line Support Engineer: Advanced Support & Escalations Act as the senior escalation point for complex incidents from 1st & 2nd Line. Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools. Perform root-cause analysis and document long-term fixes. Ensure SLA compliance and deliver a high-quality support experience. Infrastructure & Cloud Management Manage Azure resources (VMs, networking, security, automation). Maintain Windows Server, AD, DNS, DHCP, GPO, and hybrid setups. Oversee patching, monitoring, backups, and system health across client estates. Implement and maintain security best practices. Project Delivery Lead migrations, deployments, security improvements, and infrastructure upgrades. Plan and document solutions, producing low-level designs and technical scopes. Work closely with Technical Leads and project managers to deliver successful outcomes. Client Interaction Attend client sites for escalations, installations, or project work when required. Communicate confidently with technical and non-technical stakeholders. Provide proactive recommendations to improve stability, security, and performance. Team Contribution Mentor 1st 2nd Line engineers and support knowledge sharing. Help refine internal processes, documentation, and technical standards. Support the adoption of new tools, platforms, and technologies. Skills & Experience Needed Essential 4 10 years' experience in IT support, ideally within an MSP. Strong capability across; Microsoft 365 & Azure, Windows Server, AD, DNS, DHCP, GPO, Networking VLANs, routing, firewalls, switching, Hyper-V / VMware, Backup & DR solutions, Security tooling, MFA, conditional access Proven ability to resolve complex technical issues and take ownership. Strong documentation, communication, and time-management skills. Preferred Calm, structured approach to problem-solving. Confident dealing with senior stakeholders and business owners. Proactive mindset not just fixing issues, but improving environments. Enjoys mentoring and supporting skill development in others. Comfortable on-site when required. Why Join Us? Technology environments are becoming increasingly cloud-first, secure, and business-critical and you ll play a key part in shaping them. This role gives you exposure to diverse client environments, advanced cloud technologies, and high-level technical challenges within a growing MSP that values expertise and long-term client partnerships. If you re a senior engineer who loves complex challenges and delivering smart, elegant solutions, we d love to hear from you. Apply today and take the next step in your technical career.
Dec 11, 2025
Full time
3rd Line Support Engineer (Infrastructure & Cloud) Liverpool Up to £35K & Great Benefits We re growing our technical operations and are looking for a senior-level Third Line Support Engineer to take ownership of complex issues, lead escalations, and deliver high-quality infrastructure and cloud solutions across our client base. If you love solving challenging technical problems, leading projects, and being the go-to technical authority in a fast-paced MSP environment this role is for you. What We Offer: Competitive salary (£30k - £35k) aligned with senior technical ability Clear technical development & certification pathway 22 days holiday + bank holidays Pension scheme & benefits Opportunity to work with cutting-edge cloud & security technologies Key Responsibilities of 3rd Line Support Engineer: Advanced Support & Escalations Act as the senior escalation point for complex incidents from 1st & 2nd Line. Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools. Perform root-cause analysis and document long-term fixes. Ensure SLA compliance and deliver a high-quality support experience. Infrastructure & Cloud Management Manage Azure resources (VMs, networking, security, automation). Maintain Windows Server, AD, DNS, DHCP, GPO, and hybrid setups. Oversee patching, monitoring, backups, and system health across client estates. Implement and maintain security best practices. Project Delivery Lead migrations, deployments, security improvements, and infrastructure upgrades. Plan and document solutions, producing low-level designs and technical scopes. Work closely with Technical Leads and project managers to deliver successful outcomes. Client Interaction Attend client sites for escalations, installations, or project work when required. Communicate confidently with technical and non-technical stakeholders. Provide proactive recommendations to improve stability, security, and performance. Team Contribution Mentor 1st 2nd Line engineers and support knowledge sharing. Help refine internal processes, documentation, and technical standards. Support the adoption of new tools, platforms, and technologies. Skills & Experience Needed Essential 4 10 years' experience in IT support, ideally within an MSP. Strong capability across; Microsoft 365 & Azure, Windows Server, AD, DNS, DHCP, GPO, Networking VLANs, routing, firewalls, switching, Hyper-V / VMware, Backup & DR solutions, Security tooling, MFA, conditional access Proven ability to resolve complex technical issues and take ownership. Strong documentation, communication, and time-management skills. Preferred Calm, structured approach to problem-solving. Confident dealing with senior stakeholders and business owners. Proactive mindset not just fixing issues, but improving environments. Enjoys mentoring and supporting skill development in others. Comfortable on-site when required. Why Join Us? Technology environments are becoming increasingly cloud-first, secure, and business-critical and you ll play a key part in shaping them. This role gives you exposure to diverse client environments, advanced cloud technologies, and high-level technical challenges within a growing MSP that values expertise and long-term client partnerships. If you re a senior engineer who loves complex challenges and delivering smart, elegant solutions, we d love to hear from you. Apply today and take the next step in your technical career.
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Dec 11, 2025
Full time
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
IT Support Technician (1st & 2nd Line Support) Altrincham Up to £30,000doe One of the UK s leading manufacturing and wholesale businesses has an opportunity for a 1st/2ndline IT Support Technician to join their growing, ambitious team who are undergoing a large period of growth and transformation. If you have two years 1st/2nd Line IT support Technician experience and want to be a central part of a business s growth plans, where you can help to deliver exceptional 1st/2nd line IT support then please apply today! Benefits & Perks 33 days holiday (including bank holidays), plus your Birthday off, pension plan, personal development opportunities, internal recognition scheme, on-site free parking and the chance to be part of a growing, ambitious team The Role As an IT Support Technician, you ll be providing 1st and 2nd line support to end users and working on business platforms You ll work closely with regional teams, support IT administration tasks, and contribute to project delivery This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies You ll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We ll support you with training and development to help you succeed and grow. Duties Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving license required) Skills & Experience Minimum 2 years in a similar IT support role Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud technologies and security awareness For further information about this opportunity please email your cv to LISA Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more!
Dec 11, 2025
Full time
IT Support Technician (1st & 2nd Line Support) Altrincham Up to £30,000doe One of the UK s leading manufacturing and wholesale businesses has an opportunity for a 1st/2ndline IT Support Technician to join their growing, ambitious team who are undergoing a large period of growth and transformation. If you have two years 1st/2nd Line IT support Technician experience and want to be a central part of a business s growth plans, where you can help to deliver exceptional 1st/2nd line IT support then please apply today! Benefits & Perks 33 days holiday (including bank holidays), plus your Birthday off, pension plan, personal development opportunities, internal recognition scheme, on-site free parking and the chance to be part of a growing, ambitious team The Role As an IT Support Technician, you ll be providing 1st and 2nd line support to end users and working on business platforms You ll work closely with regional teams, support IT administration tasks, and contribute to project delivery This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies You ll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We ll support you with training and development to help you succeed and grow. Duties Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving license required) Skills & Experience Minimum 2 years in a similar IT support role Strong customer service and communication skills Experience working to KPIs and SLAs Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage Familiarity with cloud technologies and security awareness For further information about this opportunity please email your cv to LISA Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more!
Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards. Manage, maintain and optimise the firm s on-premises and cloud-based infrastructure. Oversee backup and system security operations in accordance with the firm s policies. Participate in internal and external audits, including ISO27001 and ISO22301. Manage the Cyber Essential Plus accreditation renewals. Develop and document processes and procedures, providing to ensure they are fully implemented within the team. Identify and manage operational risks Manage information technology projects ensuring project deadlines are adhered to Provide hands-on support and participate in the out-of-hours support rota as required Provide support and guidance to stakeholders via help desk Assist the IT Director with the management of IT vendors, contracts, and software licenses Develop IT best practice guides and procedures. Prepare monthly management reports of team/service activities, tasks, and operational metrics Technical Competencies Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in IT infrastructure planning, development, and operations Proven experience in server virtualisation and Cloud-based Infrastructure Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response Strong understanding of project management principles and practices Strong understanding of Helpdesk and Customer Relations Support systems Strong understanding of Data Security and Cyber Security basics Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Dec 11, 2025
Full time
Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards. Manage, maintain and optimise the firm s on-premises and cloud-based infrastructure. Oversee backup and system security operations in accordance with the firm s policies. Participate in internal and external audits, including ISO27001 and ISO22301. Manage the Cyber Essential Plus accreditation renewals. Develop and document processes and procedures, providing to ensure they are fully implemented within the team. Identify and manage operational risks Manage information technology projects ensuring project deadlines are adhered to Provide hands-on support and participate in the out-of-hours support rota as required Provide support and guidance to stakeholders via help desk Assist the IT Director with the management of IT vendors, contracts, and software licenses Develop IT best practice guides and procedures. Prepare monthly management reports of team/service activities, tasks, and operational metrics Technical Competencies Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in IT infrastructure planning, development, and operations Proven experience in server virtualisation and Cloud-based Infrastructure Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response Strong understanding of project management principles and practices Strong understanding of Helpdesk and Customer Relations Support systems Strong understanding of Data Security and Cyber Security basics Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Job Role: Temporary Accounts Administrator - Immediate Start Location: Wellington, Somerset Hours: 9am - 5pm, Monday to Friday Hourly rate: Up to 16.48 per hour (DOE) Benefits: We would love for you to join us, some of the great perks of temping through Office Angels include Weekly pay Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos Temporary candidate of the month award Temporary candidate lunches/treats Regular pay review Online timesheets A dedicated consultant as an additional layer of support We're recruiting for a methodical Accounts Administrator to join a fast-growing international business that's leading the way across multiple continents This is your opportunity to join a high-performing team where your skills will be valued, your ideas heard, and your career supported. This is initially a temporary role for 4 - 6 months however for the right candidate it may become permanent therefore you must be available immediately. What You'll Be Doing: Work with the Finance Manager to establish clear and best practice credit policies, protocols, and guidelines that reflect wider group objectives and minimum standards. Conduct thorough credit assessments and manage associated credit limits for new and existing customers. Key liaison with existing and future credit insurance agencies, ensuring regular and timely notifications and adherence to credit insurance policy conditions to avoid non-conformance. Diligently monitor outstanding balances, aging reports and cash-collection targets to reduce Days Sales Outstanding (DSO). Proactively engage with debtors via email, telecoms and virtual meetings to provide for smooth debt recovery, negotiate payment plans and resolve disputes. Collaborate with sales, legal and finance teams to escalate high-risk accounts to mitigate against credit risk and recommend write-offs or litigation where necessary. Management of a multi-currency debtor portfolio, ensuring accurate ledger postings that reflect bank account entries, and month-end close. Maintain accurate and well-managed credit accounts within the ERP system, providing timely administration for general account information, credit limit revisions, and hold/release statuses. Analyse debtor trends, prepare regular management reports and present actionable insights to senior leadership. Undertake ad-hoc reporting and project analysis, as required. What You'll Bring: Proficient Microsoft Office 365 skills, knowledge of SAP or a similar accounting software would be advantageous Analytical mindset with strong attention to detail and accuracy in reporting. Strong communication skills to clearly manage internal and external stakeholder relationships Comfortable to operate and influence at all levels of the group business management structure Strong reporting & presentation skills Interested? Send your CV to (url removed) or call Nicole on (phone number removed) to find out more. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Dec 11, 2025
Seasonal
Job Role: Temporary Accounts Administrator - Immediate Start Location: Wellington, Somerset Hours: 9am - 5pm, Monday to Friday Hourly rate: Up to 16.48 per hour (DOE) Benefits: We would love for you to join us, some of the great perks of temping through Office Angels include Weekly pay Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos Temporary candidate of the month award Temporary candidate lunches/treats Regular pay review Online timesheets A dedicated consultant as an additional layer of support We're recruiting for a methodical Accounts Administrator to join a fast-growing international business that's leading the way across multiple continents This is your opportunity to join a high-performing team where your skills will be valued, your ideas heard, and your career supported. This is initially a temporary role for 4 - 6 months however for the right candidate it may become permanent therefore you must be available immediately. What You'll Be Doing: Work with the Finance Manager to establish clear and best practice credit policies, protocols, and guidelines that reflect wider group objectives and minimum standards. Conduct thorough credit assessments and manage associated credit limits for new and existing customers. Key liaison with existing and future credit insurance agencies, ensuring regular and timely notifications and adherence to credit insurance policy conditions to avoid non-conformance. Diligently monitor outstanding balances, aging reports and cash-collection targets to reduce Days Sales Outstanding (DSO). Proactively engage with debtors via email, telecoms and virtual meetings to provide for smooth debt recovery, negotiate payment plans and resolve disputes. Collaborate with sales, legal and finance teams to escalate high-risk accounts to mitigate against credit risk and recommend write-offs or litigation where necessary. Management of a multi-currency debtor portfolio, ensuring accurate ledger postings that reflect bank account entries, and month-end close. Maintain accurate and well-managed credit accounts within the ERP system, providing timely administration for general account information, credit limit revisions, and hold/release statuses. Analyse debtor trends, prepare regular management reports and present actionable insights to senior leadership. Undertake ad-hoc reporting and project analysis, as required. What You'll Bring: Proficient Microsoft Office 365 skills, knowledge of SAP or a similar accounting software would be advantageous Analytical mindset with strong attention to detail and accuracy in reporting. Strong communication skills to clearly manage internal and external stakeholder relationships Comfortable to operate and influence at all levels of the group business management structure Strong reporting & presentation skills Interested? Send your CV to (url removed) or call Nicole on (phone number removed) to find out more. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Professional Services Engineer A Bechtle MWP (Modern Workplace) Engineer is a member of the Professional Services Team within the Business Solutions and Services - Post Sales department. You will be responsible for planning, designing, migrating, and securing Microsoft Cloud solutions for our clients. Your primary focus will be on understanding our clients requirements to design and implement Modern Workplace solutions to best practices. Collaboration and communication with all key stake holders to deliver high-quality solutions & services. This role requires a deep understanding of Microsoft Modern Workplace technologies along with a passion for staying up to date with the latest advancements in the cloud computing domain. Job Role Responsibilities Solution Design and Implementation: Collaborate with clients and internal teams to assess and understand their modern workplace requirements, design appropriate solutions, and implement effectively to best practice. Create and manage Autopilot profiles, ESP configurations, and end-to-end device provisioning workflows. EMS & Endpoint Management: Manage and optimize endpoint devices, ensuring seamless integration and security through solutions like Microsoft Endpoint Configuration Manager (MEMCM) or other modern device management tools. Mobile Device Management (MDM): Implement and configure MDM policies using Microsoft Intune or other EMS tools to manage and secure mobile devices across various platforms. Application Management: Deploy and manage applications through EMS platforms, ensuring secure and seamless access to business applications on mobile devices. Security and Compliance: Implement robust security measures to safeguard client data, devices, and communications within the modern workplace environment, adhering to industry standards and best practices. Identity and Access Management (IAM): Configure and maintain identity management solutions, such as Entra ID / Azure Active Directory (Azure AD) and Conditional Access, to enforce secure user authentication and access policies. Deploy role-based access controls (RBAC) to ensure proper access control and authorisation. Security and Compliance: Ensure EMS solutions are aligned with industry security standards and compliance regulations, implementing security best practices to protect client data. Implement and enforce security measures, identity management, and access controls in a cloud environment. Data Protection and Encryption: Implement data protection strategies, encryption mechanisms, and data loss prevention (DLP) policies to safeguard sensitive information in Microsoft cloud services. Provide technical support and guidance to other PS team members and assist in developing their skills. Job Requirements Proven experience in Microsoft Cloud & Modern Workplace with a focus on architecting and implementing client solutions. Strong expertise in Microsoft cloud services, including Azure and Microsoft 365. Strong knowledge of EMS technologies, including Microsoft Intune, Azure Active Directory, and Conditional Access. Familiarity with mobile device management (MDM) and application management concepts. Experience with identity and access management (IAM) principles and best practices. Strong understanding of information protection and data security. Experience in Azure Cloud Security, with a strong understanding of Azure security services and configurations. Azure certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure Security Engineer Associate. Excellent communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders. What we offer Salary - £65,000 - £70000 Location Work from home with travel when required (Modern office space in Northampton, Chippenham or Manchester available for use). Subsidised health care/medical benefits Annual Leave 25-30 days plus B.H s + optional 2 weeks unpaid. Increases with time spent Experience 5 years+ experience in Microsoft Security and MWP (Modern Workplace) delivering and optimising client solutions. Proven experience in Cloud security / MWP solutions and technologies Desirable Certifications (Current & In date) Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect Expert, Azure Security Engineer Associate Microsoft 365 Certified: Administrator Expert Microsoft Azure Security Technologies Microsoft Cybersecurity Architect Reports to: Head of Professional Services
Dec 10, 2025
Full time
Professional Services Engineer A Bechtle MWP (Modern Workplace) Engineer is a member of the Professional Services Team within the Business Solutions and Services - Post Sales department. You will be responsible for planning, designing, migrating, and securing Microsoft Cloud solutions for our clients. Your primary focus will be on understanding our clients requirements to design and implement Modern Workplace solutions to best practices. Collaboration and communication with all key stake holders to deliver high-quality solutions & services. This role requires a deep understanding of Microsoft Modern Workplace technologies along with a passion for staying up to date with the latest advancements in the cloud computing domain. Job Role Responsibilities Solution Design and Implementation: Collaborate with clients and internal teams to assess and understand their modern workplace requirements, design appropriate solutions, and implement effectively to best practice. Create and manage Autopilot profiles, ESP configurations, and end-to-end device provisioning workflows. EMS & Endpoint Management: Manage and optimize endpoint devices, ensuring seamless integration and security through solutions like Microsoft Endpoint Configuration Manager (MEMCM) or other modern device management tools. Mobile Device Management (MDM): Implement and configure MDM policies using Microsoft Intune or other EMS tools to manage and secure mobile devices across various platforms. Application Management: Deploy and manage applications through EMS platforms, ensuring secure and seamless access to business applications on mobile devices. Security and Compliance: Implement robust security measures to safeguard client data, devices, and communications within the modern workplace environment, adhering to industry standards and best practices. Identity and Access Management (IAM): Configure and maintain identity management solutions, such as Entra ID / Azure Active Directory (Azure AD) and Conditional Access, to enforce secure user authentication and access policies. Deploy role-based access controls (RBAC) to ensure proper access control and authorisation. Security and Compliance: Ensure EMS solutions are aligned with industry security standards and compliance regulations, implementing security best practices to protect client data. Implement and enforce security measures, identity management, and access controls in a cloud environment. Data Protection and Encryption: Implement data protection strategies, encryption mechanisms, and data loss prevention (DLP) policies to safeguard sensitive information in Microsoft cloud services. Provide technical support and guidance to other PS team members and assist in developing their skills. Job Requirements Proven experience in Microsoft Cloud & Modern Workplace with a focus on architecting and implementing client solutions. Strong expertise in Microsoft cloud services, including Azure and Microsoft 365. Strong knowledge of EMS technologies, including Microsoft Intune, Azure Active Directory, and Conditional Access. Familiarity with mobile device management (MDM) and application management concepts. Experience with identity and access management (IAM) principles and best practices. Strong understanding of information protection and data security. Experience in Azure Cloud Security, with a strong understanding of Azure security services and configurations. Azure certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure Security Engineer Associate. Excellent communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders. What we offer Salary - £65,000 - £70000 Location Work from home with travel when required (Modern office space in Northampton, Chippenham or Manchester available for use). Subsidised health care/medical benefits Annual Leave 25-30 days plus B.H s + optional 2 weeks unpaid. Increases with time spent Experience 5 years+ experience in Microsoft Security and MWP (Modern Workplace) delivering and optimising client solutions. Proven experience in Cloud security / MWP solutions and technologies Desirable Certifications (Current & In date) Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect Expert, Azure Security Engineer Associate Microsoft 365 Certified: Administrator Expert Microsoft Azure Security Technologies Microsoft Cybersecurity Architect Reports to: Head of Professional Services
About the Role This is a pivotal role focused on driving commercial growth and expanding opportunities within a well-established civil engineering business specialising in power, energy, rail, and renewable infrastructure. With a mission to contribute to the global Net Zero agenda, the organisation prides itself on delivering high-quality, technically excellent engineering solutions that create long-term social and environmental value. As Business Development Manager, you will be at the forefront of the company's growth strategy-shaping market positioning, identifying new opportunities, and building long-lasting relationships with key clients and industry partners. Working closely with senior business leaders, you will provide commercial insight, strengthen market presence, and influence strategic decision-making that supports future expansion. This role is ideal for a commercially minded professional who thrives in a dynamic environment and is passionate about advancing the future of sustainable infrastructure. Key Responsibilities Strategic Development Develop and implement a business development strategy aligned with organisational goals and sector priorities Research market trends, competitive activity, and new sector opportunities Support long-term planning and diversification into emerging markets Lead marketing and branding initiatives, managing relationships with external marketing partners Client & Stakeholder Engagement Build and maintain strong relationships with clients, consultants, and external industry partners Represent the organisation at industry events, exhibitions, and networking forums Capture and analyse client feedback to drive continual service improvement Opportunity & Bid Management Lead pre-qualification, tender, and bid submissions in collaboration with engineering teams Produce impactful proposals, presentations, and promotional materials Manage and track business development pipelines, reporting on performance and forecasted growth Internal Collaboration Work closely with directors and senior engineers to align commercial strategy with delivery capability Provide guidance to internal teams on client engagement and marketing best practice Qualifications & Experience Qualification in Civil Engineering, Business, or related field (or equivalent experience) Proven business development experience within engineering consultancy, infrastructure, or construction sectors Strong negotiation and stakeholder management skills Familiarity with CRM tools and commercial reporting platforms (desirable) Personal Attributes Proactive, strategic thinker with a commercial mindset Clear and confident communicator across all levels Highly organised with the ability to manage multiple priorities simultaneously Passionate about sustainable engineering and the future of infrastructure Key Skills Strong initiative, problem solving, and "can-do" approach Ability to build relationships quickly, both virtually and in person Competent using Microsoft 365 tools (Teams, SharePoint, Word, Excel, PowerPoint) Skilled at working within hybrid teams and delivering to deadlines Why Join Be part of a collaborative consultancy with a strong and growing industry reputation Work on exciting infrastructure projects that create meaningful environmental and social impact Competitive salary, professional development opportunities, and clear progression pathways Flexible working arrangements to support work-life balance If you feel you are up for a challenge apply! Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Dec 10, 2025
Full time
About the Role This is a pivotal role focused on driving commercial growth and expanding opportunities within a well-established civil engineering business specialising in power, energy, rail, and renewable infrastructure. With a mission to contribute to the global Net Zero agenda, the organisation prides itself on delivering high-quality, technically excellent engineering solutions that create long-term social and environmental value. As Business Development Manager, you will be at the forefront of the company's growth strategy-shaping market positioning, identifying new opportunities, and building long-lasting relationships with key clients and industry partners. Working closely with senior business leaders, you will provide commercial insight, strengthen market presence, and influence strategic decision-making that supports future expansion. This role is ideal for a commercially minded professional who thrives in a dynamic environment and is passionate about advancing the future of sustainable infrastructure. Key Responsibilities Strategic Development Develop and implement a business development strategy aligned with organisational goals and sector priorities Research market trends, competitive activity, and new sector opportunities Support long-term planning and diversification into emerging markets Lead marketing and branding initiatives, managing relationships with external marketing partners Client & Stakeholder Engagement Build and maintain strong relationships with clients, consultants, and external industry partners Represent the organisation at industry events, exhibitions, and networking forums Capture and analyse client feedback to drive continual service improvement Opportunity & Bid Management Lead pre-qualification, tender, and bid submissions in collaboration with engineering teams Produce impactful proposals, presentations, and promotional materials Manage and track business development pipelines, reporting on performance and forecasted growth Internal Collaboration Work closely with directors and senior engineers to align commercial strategy with delivery capability Provide guidance to internal teams on client engagement and marketing best practice Qualifications & Experience Qualification in Civil Engineering, Business, or related field (or equivalent experience) Proven business development experience within engineering consultancy, infrastructure, or construction sectors Strong negotiation and stakeholder management skills Familiarity with CRM tools and commercial reporting platforms (desirable) Personal Attributes Proactive, strategic thinker with a commercial mindset Clear and confident communicator across all levels Highly organised with the ability to manage multiple priorities simultaneously Passionate about sustainable engineering and the future of infrastructure Key Skills Strong initiative, problem solving, and "can-do" approach Ability to build relationships quickly, both virtually and in person Competent using Microsoft 365 tools (Teams, SharePoint, Word, Excel, PowerPoint) Skilled at working within hybrid teams and delivering to deadlines Why Join Be part of a collaborative consultancy with a strong and growing industry reputation Work on exciting infrastructure projects that create meaningful environmental and social impact Competitive salary, professional development opportunities, and clear progression pathways Flexible working arrangements to support work-life balance If you feel you are up for a challenge apply! Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Role: IT Information Security Manager 60,000 - 65,000 Per Annum, Plus Benefits Package Location: Hereford with hybrid working options available Our leading services client requires an accomplished Information Security Manager on a full time basis to be responsible for protecting the Group's data and information systems from Cyber threats and unauthorised access. This includes developing and implementing security policies, assessing risks, providing reports and managing security incidents. You will also oversee security awareness training, security compliance, security accreditation and collaborate with various stakeholders to foster a security-conscious culture. Key Deliverables: Align the business' security stance to comply with ISO 27001 and Cyber Essentials Plus, or in accordance with the Cyber Assessment Framework Improve the Cyber Awareness within the company via communications, Cyber Awareness training and monitoring of Staff compliance Enhance and maintain a high Microsoft 365 secure score by implementing Microsoft advisories Identify, assess, and mitigate security risks to the organisation's data and infrastructure Oversee the creation and document management of polices and standards Complete a full assessment of all third-party applications Provide regular security reports to the CISO as required Advise the CISO, IT Team and the wider business on matters relating to cyber security Skills & Experience: Solid experience working within a similar role within information security management, ideally within an ICT Infrastructure, Managed Service Provider and/or Systems Integrator In-depth knowledge of ISO 27001 standards and best practices, as well as other relevant security frameworks (e.g., NIST, CAF) A regluated background is essential Strong technical understanding of modern IT and cloud environments, including the ability to assess third-party platforms, suppliers, and software for security risks Proven experience in developing and implementing information security policies, procedures, and controls. Familiarity with risk assessment methodologies and tools Desirable: Experience of working within Defence, UK government and/or a commercial security supplier Professional certifications in information security, such as CISSP or CISM, ISO 27001 related If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Dec 10, 2025
Full time
Role: IT Information Security Manager 60,000 - 65,000 Per Annum, Plus Benefits Package Location: Hereford with hybrid working options available Our leading services client requires an accomplished Information Security Manager on a full time basis to be responsible for protecting the Group's data and information systems from Cyber threats and unauthorised access. This includes developing and implementing security policies, assessing risks, providing reports and managing security incidents. You will also oversee security awareness training, security compliance, security accreditation and collaborate with various stakeholders to foster a security-conscious culture. Key Deliverables: Align the business' security stance to comply with ISO 27001 and Cyber Essentials Plus, or in accordance with the Cyber Assessment Framework Improve the Cyber Awareness within the company via communications, Cyber Awareness training and monitoring of Staff compliance Enhance and maintain a high Microsoft 365 secure score by implementing Microsoft advisories Identify, assess, and mitigate security risks to the organisation's data and infrastructure Oversee the creation and document management of polices and standards Complete a full assessment of all third-party applications Provide regular security reports to the CISO as required Advise the CISO, IT Team and the wider business on matters relating to cyber security Skills & Experience: Solid experience working within a similar role within information security management, ideally within an ICT Infrastructure, Managed Service Provider and/or Systems Integrator In-depth knowledge of ISO 27001 standards and best practices, as well as other relevant security frameworks (e.g., NIST, CAF) A regluated background is essential Strong technical understanding of modern IT and cloud environments, including the ability to assess third-party platforms, suppliers, and software for security risks Proven experience in developing and implementing information security policies, procedures, and controls. Familiarity with risk assessment methodologies and tools Desirable: Experience of working within Defence, UK government and/or a commercial security supplier Professional certifications in information security, such as CISSP or CISM, ISO 27001 related If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
The Airedale Group Job Title: Academy Administrator Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK. Job Overview: The Academy Administrator will play a vital role in supporting the day-to-day operations of the Training Academy. This position requires strong organisational skills, excellent communication abilities, and confidence working with digital tools such as Microsoft Office 365 and PowerPoint. The role involves coordinating training activities, managing records, supporting apprentices, and ensuring the training environment meets safety and compliance standards. Details: Competitive salary, career progression, option to work hybrid. Key Responsibilities: Organise and schedule training sessions based on requests from business units and maintain the Training Academy diary, ensuring all sessions, trainers, and room bookings are accurately recorded. Keep detailed and accurate records of training results, attendance, and assessment outcomes. Track trainer qualification expiry dates to ensure all certifications remain valid and up to current standards. Produce and distribute training reports using company dashboards. Monitor for inefficiencies within the Training Academy and escalate recommendations for improvement. Organise additional van stock related to the delivered training if required. Liaise with the individual business units under the Airedale Group umbrella. Assist in the implementation and role out of new LMS system. Conducting new starter inductions. Create, edit, and update training content using PowerPoint, Office 365, and other digital tools including Canva and Synthesia. Support trainers in developing learning materials and ensuring documentation is professionally presented and compliant. Learn to work in the company Field Service Management systems and associated digital platforms. Provide pastoral support for Core Apprentices, ensuring their wellbeing during their academy programme. Arranging accommodation and hotel bookings for trainees and visiting staff. Work closely with trainers and the Training Academy Manager to ensure smooth programme delivery and help prepare training areas ahead of sessions, ensuring resources, equipment, and materials are available. Maintain a clean, organised, and safe training environment in line with health and safety guidelines. Report any hazards, damaged equipment, or maintenance needs promptly. Experience Required: Proven experience using PowerPoint, Office 365, and related digital tools. Strong administrative and organisational skills. Experience producing reports or working with data dashboards (desirable but not essential). Ability to communicate clearly and professionally with apprentices, trainers, and business unit leaders. High attention to detail and ability to maintain accurate records. Ability to work independently and manage multiple tasks simultaneously. A proactive, problem-solving mindset. Experience using an LMS system would be advantageous but is not an essential requirement. Professional, supportive, and approachable. Highly organised and dependable. Committed to maintaining a safe and effective training environment. Flexible and adaptable to meet training academy needs. Willingness to work occasional extended hours when required for training events. The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression. Job Type: Full-time Work Location: Hybrid remote in Brackley, NN13 7EL
Dec 10, 2025
Full time
The Airedale Group Job Title: Academy Administrator Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK. Job Overview: The Academy Administrator will play a vital role in supporting the day-to-day operations of the Training Academy. This position requires strong organisational skills, excellent communication abilities, and confidence working with digital tools such as Microsoft Office 365 and PowerPoint. The role involves coordinating training activities, managing records, supporting apprentices, and ensuring the training environment meets safety and compliance standards. Details: Competitive salary, career progression, option to work hybrid. Key Responsibilities: Organise and schedule training sessions based on requests from business units and maintain the Training Academy diary, ensuring all sessions, trainers, and room bookings are accurately recorded. Keep detailed and accurate records of training results, attendance, and assessment outcomes. Track trainer qualification expiry dates to ensure all certifications remain valid and up to current standards. Produce and distribute training reports using company dashboards. Monitor for inefficiencies within the Training Academy and escalate recommendations for improvement. Organise additional van stock related to the delivered training if required. Liaise with the individual business units under the Airedale Group umbrella. Assist in the implementation and role out of new LMS system. Conducting new starter inductions. Create, edit, and update training content using PowerPoint, Office 365, and other digital tools including Canva and Synthesia. Support trainers in developing learning materials and ensuring documentation is professionally presented and compliant. Learn to work in the company Field Service Management systems and associated digital platforms. Provide pastoral support for Core Apprentices, ensuring their wellbeing during their academy programme. Arranging accommodation and hotel bookings for trainees and visiting staff. Work closely with trainers and the Training Academy Manager to ensure smooth programme delivery and help prepare training areas ahead of sessions, ensuring resources, equipment, and materials are available. Maintain a clean, organised, and safe training environment in line with health and safety guidelines. Report any hazards, damaged equipment, or maintenance needs promptly. Experience Required: Proven experience using PowerPoint, Office 365, and related digital tools. Strong administrative and organisational skills. Experience producing reports or working with data dashboards (desirable but not essential). Ability to communicate clearly and professionally with apprentices, trainers, and business unit leaders. High attention to detail and ability to maintain accurate records. Ability to work independently and manage multiple tasks simultaneously. A proactive, problem-solving mindset. Experience using an LMS system would be advantageous but is not an essential requirement. Professional, supportive, and approachable. Highly organised and dependable. Committed to maintaining a safe and effective training environment. Flexible and adaptable to meet training academy needs. Willingness to work occasional extended hours when required for training events. The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression. Job Type: Full-time Work Location: Hybrid remote in Brackley, NN13 7EL
Digital Workplace Coach | 12 Months Assignment Location: London-based (Hybrid, Onsite Presence Required) We are seeking an experienced Digital Workplace Coach to join a leading investment management firm on a high-impact, long-term contract. This is an exciting opportunity to join a well-established, values-driven team committed to helping colleagues across all levels get the best from modern workplace tools and AI-powered platforms. What You'll Be Doing: You'll support approximately colleagues internationally and combine proactive outreach with responsive support, helping colleagues get the most from the digital tools they use every day. Your core responsibilities: Run coaching sessions-including 1:1s, team drop-ins, onboarding, and structured masterclasses. Provide hands-on guidance on tools like Asana, Microsoft 365, Zoom, ChatGPT Enterprise, Superhuman, Calendly, and others. Proactively identify opportunities for smarter tool usage across teams and departments. Turn digital strategies into actionable how-to guides, workflows, and comms. Engage directly with Customer Success Managers from platforms (like Asana or OpenAI) to organise sessions and stay ahead of updates. Track tool usage, behaviours, and impact through analytics and user feedback, reporting quarterly. Be a champion for digital dexterity-raising the baseline for systems thinking, adaptability, and productivity across the firm. What We're Looking For: Proven experience in digital enablement, L&D, change management, or workplace transformation. Confidence and presence-someone comfortable proactively engaging with busy professionals, from junior staff to senior leaders. Strong knowledge of modern workplace tools (you won't know them all perfectly-but you'll be curious, adaptable, and able to leverage resources). Excellent coaching skills, with a clear, supportive, and empathetic style. Familiarity with adult learning, behavioural science, or change models (eg, ADKAR) is a plus. A data-informed mindset: You use usage data and feedback loops to guide your work and measure success. Experience in investment management or financial services is highly desirable but not essential for standout candidates. You'll play a key role in raising the digital baseline of a world-class organisation that's eager to learn-but needs the right kind of coach to guide the way. If you fit this criteria, we would love to hear from you.
Dec 10, 2025
Contractor
Digital Workplace Coach | 12 Months Assignment Location: London-based (Hybrid, Onsite Presence Required) We are seeking an experienced Digital Workplace Coach to join a leading investment management firm on a high-impact, long-term contract. This is an exciting opportunity to join a well-established, values-driven team committed to helping colleagues across all levels get the best from modern workplace tools and AI-powered platforms. What You'll Be Doing: You'll support approximately colleagues internationally and combine proactive outreach with responsive support, helping colleagues get the most from the digital tools they use every day. Your core responsibilities: Run coaching sessions-including 1:1s, team drop-ins, onboarding, and structured masterclasses. Provide hands-on guidance on tools like Asana, Microsoft 365, Zoom, ChatGPT Enterprise, Superhuman, Calendly, and others. Proactively identify opportunities for smarter tool usage across teams and departments. Turn digital strategies into actionable how-to guides, workflows, and comms. Engage directly with Customer Success Managers from platforms (like Asana or OpenAI) to organise sessions and stay ahead of updates. Track tool usage, behaviours, and impact through analytics and user feedback, reporting quarterly. Be a champion for digital dexterity-raising the baseline for systems thinking, adaptability, and productivity across the firm. What We're Looking For: Proven experience in digital enablement, L&D, change management, or workplace transformation. Confidence and presence-someone comfortable proactively engaging with busy professionals, from junior staff to senior leaders. Strong knowledge of modern workplace tools (you won't know them all perfectly-but you'll be curious, adaptable, and able to leverage resources). Excellent coaching skills, with a clear, supportive, and empathetic style. Familiarity with adult learning, behavioural science, or change models (eg, ADKAR) is a plus. A data-informed mindset: You use usage data and feedback loops to guide your work and measure success. Experience in investment management or financial services is highly desirable but not essential for standout candidates. You'll play a key role in raising the digital baseline of a world-class organisation that's eager to learn-but needs the right kind of coach to guide the way. If you fit this criteria, we would love to hear from you.
Project Manager Job - Fit out offices Derbyshire-based company £50,000 - £60,000 Salary Your new company Join a company that is a cohesive team ignited by one common passion to create exceptional workspaces that stimulate exceptional performance. They help busy, forward-thinking companies become surprisingly more effective, by sharing knowledge, inspirational vision and inherent creativity, to create engaging spaces where people love to work. Your new role To ensure the successful and efficient execution of construction projects, ensuring client satisfaction at all times. You will be essential in increasing GP% throughout the project and will be responsible for the practical management of every stage of a project build, working closely with Design, Pre-Con Managers, Site Managers, subcontractors and other third-party building professionals. What you'll need to succeed Professional certification relating to project management e.g. Prince 2Minimum 3 years experience in office fit-out sector or related field General understanding of building regulationsExperience in project management application / principles Ability to allocate and manage budgets effectively Understanding of CDM regulations. Competent in use of Microsoft 365 and other IT platformsFull Driving LicenceQualifications / Experience ideally required: Proficiency in negotiating contracts with subcontractors, vendors and suppliers IPAF / PASMA NEBOSH IOSH - Managing Safely Values Needed:Reliable; dependable and always available, keeping to our commitments.Punctual; leading by example. Self-Managed; ability to plan one's own schedules to enable goals to be reached.Aligned to Accent's Culture; being the best of the best every time and demonstrating we care about the people we work with.Customer Focused; achieving 100% customer satisfaction, exceeding expectations every time. Customers come first, and wider needs flow from there. Passionate; demonstrating a desire to always be an excellent team player and share our knowledge.Calm under pressure; never losing your nerve and therefore leading a team through adversity. Positive; giving credit and thanking others at all times.Proactive; thinking outside the box and being creative. Using Initiative; making logical informed decisions.Excellent communicator at all levels; with clients, suppliers, contractors and management via email, WhatsApp, phone & Smartsheet project updates.Finisher; successfully complete tasks and projects to customers full satisfaction on time, every time. What you'll get in return Salary: £50,000 - £60,000 Working Hours: Monday - Friday 7am - 5pm Perks: Vehicle provided (or vehicle allowance) Phone and laptop provided Uniform provided Pension scheme 24-Days Holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Dec 10, 2025
Full time
Project Manager Job - Fit out offices Derbyshire-based company £50,000 - £60,000 Salary Your new company Join a company that is a cohesive team ignited by one common passion to create exceptional workspaces that stimulate exceptional performance. They help busy, forward-thinking companies become surprisingly more effective, by sharing knowledge, inspirational vision and inherent creativity, to create engaging spaces where people love to work. Your new role To ensure the successful and efficient execution of construction projects, ensuring client satisfaction at all times. You will be essential in increasing GP% throughout the project and will be responsible for the practical management of every stage of a project build, working closely with Design, Pre-Con Managers, Site Managers, subcontractors and other third-party building professionals. What you'll need to succeed Professional certification relating to project management e.g. Prince 2Minimum 3 years experience in office fit-out sector or related field General understanding of building regulationsExperience in project management application / principles Ability to allocate and manage budgets effectively Understanding of CDM regulations. Competent in use of Microsoft 365 and other IT platformsFull Driving LicenceQualifications / Experience ideally required: Proficiency in negotiating contracts with subcontractors, vendors and suppliers IPAF / PASMA NEBOSH IOSH - Managing Safely Values Needed:Reliable; dependable and always available, keeping to our commitments.Punctual; leading by example. Self-Managed; ability to plan one's own schedules to enable goals to be reached.Aligned to Accent's Culture; being the best of the best every time and demonstrating we care about the people we work with.Customer Focused; achieving 100% customer satisfaction, exceeding expectations every time. Customers come first, and wider needs flow from there. Passionate; demonstrating a desire to always be an excellent team player and share our knowledge.Calm under pressure; never losing your nerve and therefore leading a team through adversity. Positive; giving credit and thanking others at all times.Proactive; thinking outside the box and being creative. Using Initiative; making logical informed decisions.Excellent communicator at all levels; with clients, suppliers, contractors and management via email, WhatsApp, phone & Smartsheet project updates.Finisher; successfully complete tasks and projects to customers full satisfaction on time, every time. What you'll get in return Salary: £50,000 - £60,000 Working Hours: Monday - Friday 7am - 5pm Perks: Vehicle provided (or vehicle allowance) Phone and laptop provided Uniform provided Pension scheme 24-Days Holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
We are looking for a Senior Infrastructure Architect to lead the strategic design, implementation, and governance of enterprise infrastructure across cloud, on-premise, and hybrid environments. This role ensures that all infrastructure systems are secure, scalable, and cost-effective, supporting both current and future business needs. The Infrastructure team provides structure, control, and monitoring for technical operations spanning hardware, software, and networking in physical and virtual environments. Our mission is to minimise downtime, maintain productivity, and optimise processes through technology. Key Responsibilities Design and maintain infrastructure architecture across cloud, on-premise, and hybrid environments. Define and evolve infrastructure standards, patterns, and frameworks. Develop strategic roadmaps for infrastructure solutions, including data centres, cloud platforms, networking, Servers, and storage. Collaborate with enterprise architecture, security, operations, and application teams to align infrastructure strategies with business objectives. Evaluate emerging technologies and recommend improvements for performance, resilience, and scalability. Provide expert guidance on cloud migration, hybrid environments, and automation. Lead capacity planning and performance optimisation. Ensure governance and compliance with change management and security processes. Act as technical authority and product owner for selected infrastructure components. Support project delivery through high-level designs and architecture reviews. Drive disaster recovery planning and testing. Promote infrastructure automation and continuous improvement. Mentor junior architects and engineers, fostering best practices. Skills & Experience Deep understanding of network infrastructure and secure configuration. Advanced knowledge of IT security and secure operations. Strong expertise in cloud platforms (AWS, Azure) and hybrid environments. Experience in infrastructure automation and Scripting (eg, PowerShell, Terraform). Skilled in managing enterprise technologies such as: Microsoft Endpoint Manager (Intune), Microsoft Defender, Microsoft 365 suite, Exchange Online, Teams Admin. Networking (VLANs, VPNs, routing), Firewalls, SD-WAN. Integration platforms and virtualisation technologies. Familiarity with disaster recovery planning and implementation. Proficient in change and incident management processes. Logical, analytical thinker with strong problem-solving skills. Excellent communication and stakeholder engagement abilities. Ability to work independently and under pressure, managing competing priorities.
Dec 09, 2025
Full time
We are looking for a Senior Infrastructure Architect to lead the strategic design, implementation, and governance of enterprise infrastructure across cloud, on-premise, and hybrid environments. This role ensures that all infrastructure systems are secure, scalable, and cost-effective, supporting both current and future business needs. The Infrastructure team provides structure, control, and monitoring for technical operations spanning hardware, software, and networking in physical and virtual environments. Our mission is to minimise downtime, maintain productivity, and optimise processes through technology. Key Responsibilities Design and maintain infrastructure architecture across cloud, on-premise, and hybrid environments. Define and evolve infrastructure standards, patterns, and frameworks. Develop strategic roadmaps for infrastructure solutions, including data centres, cloud platforms, networking, Servers, and storage. Collaborate with enterprise architecture, security, operations, and application teams to align infrastructure strategies with business objectives. Evaluate emerging technologies and recommend improvements for performance, resilience, and scalability. Provide expert guidance on cloud migration, hybrid environments, and automation. Lead capacity planning and performance optimisation. Ensure governance and compliance with change management and security processes. Act as technical authority and product owner for selected infrastructure components. Support project delivery through high-level designs and architecture reviews. Drive disaster recovery planning and testing. Promote infrastructure automation and continuous improvement. Mentor junior architects and engineers, fostering best practices. Skills & Experience Deep understanding of network infrastructure and secure configuration. Advanced knowledge of IT security and secure operations. Strong expertise in cloud platforms (AWS, Azure) and hybrid environments. Experience in infrastructure automation and Scripting (eg, PowerShell, Terraform). Skilled in managing enterprise technologies such as: Microsoft Endpoint Manager (Intune), Microsoft Defender, Microsoft 365 suite, Exchange Online, Teams Admin. Networking (VLANs, VPNs, routing), Firewalls, SD-WAN. Integration platforms and virtualisation technologies. Familiarity with disaster recovery planning and implementation. Proficient in change and incident management processes. Logical, analytical thinker with strong problem-solving skills. Excellent communication and stakeholder engagement abilities. Ability to work independently and under pressure, managing competing priorities.
Are you a seasoned technologist with a passion for driving complex migrations and optimising enterprise IT platforms? Our client is searching for a hands-on Technical Leader to take the reins as an IT Manager. This is an exciting opportunity to lead transformative projects and work with cutting-edge technologies! What You'll Do: As an IT Manager, you will be at the forefront of our client's IT transformation initiatives. Your key responsibilities will include: Migration & Platform Transitions Spearhead end-to-end migrations, including M365 tenant-to-tenant, Exchange Online, and Google Workspace transitions. Own the migration playbooks, ensuring smooth cutover plans and rollback strategies. Collaborate with security, legal, and HR to meet compliance and privacy requirements. Platform Administration & Reliability Oversee core enterprise platforms like Microsoft 365, Google Workspace, and Endpoint Management. Enforce configuration baselines and implement Infrastructure as Code for efficiency. Establish robust monitoring and incident response processes to maintain high availability. Team Management Lead and mentor a dynamic team, setting goals and building career paths. Manage change/release processes and compliance with ISO 27001 alongside cyber team. Foster strong vendor relationships and evaluate tools and partnerships. Networking Architecture & Operations Enhance office and cloud networking, focusing on routing, firewalls, SD WAN, and VPN. Manage cloud networking solutions and implement Zero Trust designs to boost security. Who You Are: You're a proactive leader with a Bachelor's in Computer Science or a related field, and you bring experience of enterprise IT experience, including in a managerial role. Your skill set includes: Proven success in leading multi-phase migrations across platforms. Expert-level administration in Microsoft 365 and Microsoft Entra ID. Strong networking knowledge, including TCP/IP, routing, switching, and hands-on experience with firewall platforms. Proficiency in scripting and automation, particularly with PowerShell and familiarity with Terraform. Preferred Experience with IT integrations Exposure to cloud networking in Azure and GCP. Familiarity with compliance frameworks, data protection, and CI/CD processes. Innovative Environment: Work with the latest technologies and contribute to exciting projects. Career Growth: We value your development and will support your journey to success. Collaborative Culture: Join a team that encourages creativity and teamwork. If you're ready to take your career to the next level and make a significant impact in a dynamic organisation, we want to hear from you! Apply now and be part of an exciting journey! Based - London (Hybrid working) Contract Type: Permanent Working Pattern: Full Time Don't miss out on this fantastic opportunity to lead and innovate in the world of IT! Apply today!
Dec 09, 2025
Full time
Are you a seasoned technologist with a passion for driving complex migrations and optimising enterprise IT platforms? Our client is searching for a hands-on Technical Leader to take the reins as an IT Manager. This is an exciting opportunity to lead transformative projects and work with cutting-edge technologies! What You'll Do: As an IT Manager, you will be at the forefront of our client's IT transformation initiatives. Your key responsibilities will include: Migration & Platform Transitions Spearhead end-to-end migrations, including M365 tenant-to-tenant, Exchange Online, and Google Workspace transitions. Own the migration playbooks, ensuring smooth cutover plans and rollback strategies. Collaborate with security, legal, and HR to meet compliance and privacy requirements. Platform Administration & Reliability Oversee core enterprise platforms like Microsoft 365, Google Workspace, and Endpoint Management. Enforce configuration baselines and implement Infrastructure as Code for efficiency. Establish robust monitoring and incident response processes to maintain high availability. Team Management Lead and mentor a dynamic team, setting goals and building career paths. Manage change/release processes and compliance with ISO 27001 alongside cyber team. Foster strong vendor relationships and evaluate tools and partnerships. Networking Architecture & Operations Enhance office and cloud networking, focusing on routing, firewalls, SD WAN, and VPN. Manage cloud networking solutions and implement Zero Trust designs to boost security. Who You Are: You're a proactive leader with a Bachelor's in Computer Science or a related field, and you bring experience of enterprise IT experience, including in a managerial role. Your skill set includes: Proven success in leading multi-phase migrations across platforms. Expert-level administration in Microsoft 365 and Microsoft Entra ID. Strong networking knowledge, including TCP/IP, routing, switching, and hands-on experience with firewall platforms. Proficiency in scripting and automation, particularly with PowerShell and familiarity with Terraform. Preferred Experience with IT integrations Exposure to cloud networking in Azure and GCP. Familiarity with compliance frameworks, data protection, and CI/CD processes. Innovative Environment: Work with the latest technologies and contribute to exciting projects. Career Growth: We value your development and will support your journey to success. Collaborative Culture: Join a team that encourages creativity and teamwork. If you're ready to take your career to the next level and make a significant impact in a dynamic organisation, we want to hear from you! Apply now and be part of an exciting journey! Based - London (Hybrid working) Contract Type: Permanent Working Pattern: Full Time Don't miss out on this fantastic opportunity to lead and innovate in the world of IT! Apply today!
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
Dec 09, 2025
Full time
Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3 6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong emphasis on cybersecurity, resilience and regulatory compliance. The Opportunity: We are seeking an experienced Cyber Security & Centralised Services Managerwith a strong cybersecurity focus to join our growing technical team. In this pivotal role, you will: Act as the primary escalation point for complex IT and cybersecurity incidents. Manage and secure core client infrastructure and cloud environments. Ensure centralised security, monitoring, and incident response platforms operate effectively. You will collaborate closely with our Service Desk, Projects and Account Management teams to maintain high standards of service, document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to alerts from client security platforms (MDR/XDR, SentinelOne, Huntress, Fortinet, Mimecast, Avanan, Defender) to ensure rapid threat mitigation. Conduct vulnerability assessments, risk analyses and security audits across client environments, providing actionable recommendations and remediation guidance. Implement and maintain security hardening across infrastructure, cloud services, endpoints, and networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments, migrations, upgrades, and automation workflows, ensuring systems remain secure by design. Maintain and improve Standard Operating Procedures (SOPs) for security operations, ensuring knowledge is shared across the team for rapid incident handling. Provide mentorship and cybersecurity guidance to junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager Key Skills & Experience: Proven experience in a 3rd Line / Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge of Microsoft technologies (Azure, Microsoft 365, SharePoint, Intune/Entra) with a focus on security configuration, hardening and monitoring. In-depth understanding of networking, firewalls, VPNs, Windows Server, Active Directory and hybrid cloud security architectures. Hands-on experience with endpoint protection, EDR/MDR/XDR platforms, email security, RMM tools, and centralised monitoring systems. Familiarity with security frameworks and compliance standards, including Cyber Essentials, Cyber Essentials Plus, ISO27001, NIST, and GDPR requirements. Skilled in vulnerability management, threat detection, incident response, and remediation planning, including experience with ransomware and phishing mitigation. Strong communication skills with the ability to present technical and security findings to non-technical stakeholders and clients. Proactive mindset in threat hunting, risk assessments and continuous improvement of client security posture. Mentorship and leadership experience, providing cybersecurity guidance to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator / Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Play a key role in strategic security projects, incident response and continuous improvement initiatives. Access ongoing training, certifications and professional development in cybersecurity. Join a company that holds the core values of Honesty, Accountability, Commitment, Innovation, Expertise and Collaboration
IT Support Engineer - Modern Workplace Specialist Location: Berkshire (with occasional travel between sites) Salary: Negotiable depending on experience + benefits Company: Leading Financial Services Organisation About the Role Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire. This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive. What You'll Be Doing Modern Workplace Management (Key Focus) Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive Configure and support devices using Autopilot and Microsoft Intune Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM) Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection Work with our Cloud Service Provider to ensure platform security and performance Proactively monitor Modern Workplace performance and recommend improvements IT Support & Operations Manage the ITSM ticket queue for incidents, requests, and changes Support user onboarding and offboarding processes Provide break-fix support across multiple office locations Set up devices with Apple Business Manager, Intune, and Autopilot Maintain communications rooms and manage IT asset disposal Support IT audits and maintain ISO 27001 and Cyber Essentials certifications Contribute to local IT projects and initiatives Essential Skills & Experience Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting Strong working knowledge of Microsoft Azure services and administration Demonstrated experience with Autopilot device deployment and configuration Practical experience implementing and managing Microsoft Intune for device management Working knowledge of Microsoft Defender for endpoint security Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication Understanding of Privileged Identity Management (PIM) and its role in security Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive Why Join? Our client operates with strong values that guide everything they do: Partnership - relationships define them and support common goals Respect - they trust each other and embrace diversity Accountability - they take ownership and encourage learning Integrity - open and honest in all dealings Service - they exceed customer and partner expectations Excellence - best-in-class practices and professionalism You'll be joining a supportive team where your technical expertise will be valued and where you'll have the opportunity to develop your skills in a modern, cloud-first IT environment.
Dec 09, 2025
Full time
IT Support Engineer - Modern Workplace Specialist Location: Berkshire (with occasional travel between sites) Salary: Negotiable depending on experience + benefits Company: Leading Financial Services Organisation About the Role Our client, a well-established financial services organisation, is seeking an experienced IT Support Engineer with strong expertise in Microsoft's Modern Workplace technologies to join their dynamic IT team in Berkshire. This is a hands-on technical role requiring proven experience across the full Microsoft cloud ecosystem. You'll be responsible for day-to-day IT support while also working on strategic Modern Workplace projects that keep our organisation secure, efficient, and productive. What You'll Be Doing Modern Workplace Management (Key Focus) Manage and troubleshoot Azure Virtual Desktop (AVD) sessions and environments Administer our Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive Configure and support devices using Autopilot and Microsoft Intune Implement and manage security policies through Microsoft Defender and Privileged Identity Management (PIM) Maintain and troubleshoot Entra ID (Azure AD) including user management, conditional access, and identity protection Work with our Cloud Service Provider to ensure platform security and performance Proactively monitor Modern Workplace performance and recommend improvements IT Support & Operations Manage the ITSM ticket queue for incidents, requests, and changes Support user onboarding and offboarding processes Provide break-fix support across multiple office locations Set up devices with Apple Business Manager, Intune, and Autopilot Maintain communications rooms and manage IT asset disposal Support IT audits and maintain ISO 27001 and Cyber Essentials certifications Contribute to local IT projects and initiatives Essential Skills & Experience Proven hands-on experience with Azure Virtual Desktop (AVD) - deployment, management, and troubleshooting Strong working knowledge of Microsoft Azure services and administration Demonstrated experience with Autopilot device deployment and configuration Practical experience implementing and managing Microsoft Intune for device management Working knowledge of Microsoft Defender for endpoint security Experience with Entra ID (Azure Active Directory) including user/group management, conditional access, and authentication Understanding of Privileged Identity Management (PIM) and its role in security Solid experience administering Microsoft 365 including SharePoint, Teams, and OneDrive Why Join? Our client operates with strong values that guide everything they do: Partnership - relationships define them and support common goals Respect - they trust each other and embrace diversity Accountability - they take ownership and encourage learning Integrity - open and honest in all dealings Service - they exceed customer and partner expectations Excellence - best-in-class practices and professionalism You'll be joining a supportive team where your technical expertise will be valued and where you'll have the opportunity to develop your skills in a modern, cloud-first IT environment.
